Supporter care jobs

About The Role

Hilldrop Road is a registered care home providing long term accommodation, support and care to up to 29 men with a history of alcohol misuse, homelessness and mental health conditions, with related physical health needs. The service has staff working on a rota basis including evenings and weekends as well as bank holidays and sleep-in shifts.

In this highly fulfilling role you will actively provide personal and physical care support to residents and enable them to access health, social and personal care services that will empower them to live fulfilling lives with dignity in a social care setting.

All residents are in receipt of ongoing recovery orientated needs assessment and support plans that actively promote their personal, social, cultural and familial identity, as well as specifying the health provision required to maintain as much independence as practicable in a registered care setting.

About you

We are looking for a dedicated, hardworking and assertive individual who is committed to providing the highest standards of care to our residents. You should be a conscientious person who must be able to demonstrate capability of responding appropriately to a variety of needs from our resident group.

Working hours are part of a 24/7 rota, shifts will include evenings, weekends, bank holidays and sleep-in shifts. Applicants will therefore need to be willing to work these shifts to meet the needs of the role. 

We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we’ll let you know! 

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups. 

How to apply

Click the ‘Apply Now’ Button at the top of the page to start your online application form. 

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website. 

Closing date: 10am on 5th March 2026

Interview and assessments on: 19th March 2026

Hybrid working with 2 days per week from the London Bridge office

Closing Date: 8am on 9 March 2026

This is an exciting opportunity for an Events and Community Fundraising Executive to take responsibility for supporting the delivery of the Whizz Kidz third-party events portfolio, including the London Marathon and Great North Run, and supporting our community fundraisers to raise vital funds.

You will support our events from set up and planning, recruiting and stewarding supporters whilst maintaining an excellent level of supporter care. We are seeing a growth in the number of fundraisers, so it is an exciting time to join Team Whizz Kidz.

Key accountabilities as our Events and Community Fundraising Executive include:

• Being the first point of contact for enquiries from events participants and community fundraisers

• Able to build and develop relationships with fundraisers

• Responsible for general administrative duties such as coding income, thanking supporters and managing and maintaining accurate records on Microsoft Dynamics

• Support on event days with logistics and set up

• Support with volunteer recruitment for the London Marathon

• Produce tailored materials, e.g. fundraising packs and newsletters to motivate and support event participants.

• Work in partnership with our Whizz Kidz running coach to ensure content is received on time and to an agreed standard.

• Work and maintain third-party event platforms

• Responsible for some of Get Involved section of the website, ensuring it regularly updated and optimised

• Maintain webforms to ensure relevant data is captured at the point of sign up

• Support on event marketing campaigns with the Events Fundraising Manager

• Develop and deliver motivating stewardship journeys

• Build strong working relationships with other members of the Events and Community team and the wider Fundraising team and support other team members when required

• Work across internal teams to market places, ensure our participants our supported in the most appropriate way and spot cross-selling opportunities

• Keeping up-to-date with current trends in the UK events market and charity sector.

The above list is not exclusive or exhaustive and the post holder will be required to undertake such duties as may reasonably be expected within the scope and job rank of the post.

The person

You will be an enthusiastic and driven professional, with project management, administration and data skills, with experience in customer care and events.

You will have a strong eye for detail, great organisational skills and a pro-active approach to work. You will understand the importance of delivering exceptional supporter care and stewardship journeys to raise value funds.

Person specification

• Knowledge of events fundraising (preferably third party) and fundraising practices 

• Excellent written and verbal communication skills -with the ability to authentically communicate to support fundraisers, convey the work of the Whizz Kidz and show impact of support

• Ability to build and develop strong relationships, internally and externally, to be able to maximise opportunities

• Ability to manage deadlines and effectively balance a varied and ever-changing workload whilst maintaining excellent attention to detail

• Use initiative to drive things forward, solve problem and seek opportunities to grow income and brand awareness

• Basic understanding of fundraising compliance and law

Experience

• Experience of event fundraising within the charity sector

• Experience of delivering excellent supporter care and stewardship to maximise opportunities and promote brand loyalty

• Experience of using and maintaining a database

• Demonstrable track record of building strong relationship management with multiple fundraisers, with different motivations, value and support needs

Personal qualities

• Alignment with our values – young people focused, ambitious, inclusive and collaborative

• Passionate about supporting young wheelchair users and creating societal change

• Able to enthuse, motivate and engage others to raise valuable funds

• Great use of initiative and self-driven to find solutions

• Willing to go above and beyond to support fundraisers and Whizz Kidz

Please note: This post is subject to a Basic level DBS Disclosure, which will be sought prior to the confirmation of a job offer.

A few perks

The wellbeing of our colleagues is of paramount importance to our success as an organisation, and we want to ensure that our benefits package provides something of value for everyone, whether it is our generous holiday entitlement, wellbeing days, Healthcare cash plan, long-service awards. We hope you agree!

Annual leave

25 days of annual leave per annum plus Bank Holiday (pro-rata for part time colleagues).

Christmas closure

In addition to annual leave, employees get three days of paid Christmas leave.

Pension

Automatic enrolment for all colleagues with the option to opt out. Contributions of 5% gross salary made by both Whizz Kidz and employees. We will match higher contributions of up to 6% of gross basic salary.

Simply health

Automatic enrolment in a fully paid for cash plan that assists you with everyday health costs. This scheme is also available to your families for an extra charge.

Season ticket loan

An interest free loan of up to £5,000 following the successful completion of the Probationary Period.

To Apply

For more information and to apply visit our website via the apply button. 

Closing Date: 8am on 9 March 2026

Global Retention Executive
Remote | Full-time | Up to £30,000/(35.000€)

Join Animals Asia at a pivotal moment in our mission to end cruelty and restore respect for animals across Asia.

Animals Asia is on a historic journey to end bear bile farming, transform the lives of captive wildlife and create lasting change for animals across Asia. None of this is possible without the compassion and commitment of our supporters – and that’s where you come in.

We’re looking for a Global Retention Executive to nurture and grow relationships with individual giving donors worldwide. In this role, you’ll help deliver inspiring, multi-channel fundraising and stewardship campaigns that show supporters the real impact of their generosity, and keep them connected to our mission for the long term.

Working closely with and reporting to the Global Retention Manager, and teams across fundraising, communications, supporter care, programs, and data, technology and insight, you’ll bring powerful stories to life through email, direct mail and digital journeys. You’ll play a hands-on role in creating meaningful supporter experiences that drive impact for animals who desperately need our help.

We’re a small but mighty global Individual Giving team, made up of exceptionally talented, passionate and dedicated individuals who care deeply about creating real, lasting change. We have the ambition to match our potential and we’re investing in the right people to help us go further, faster.

If you’re an organised, detail-oriented and supporter-focused professional with 1–2 years’ experience in donor retention, individual giving or a similar role within the charity sector, and have a genuine passion for animal welfare, we’d love to hear from you.

Closing date: 13th March 2026. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received. Interested parties, Interviews will be conducted during the week commencing 23rd March 2026 via Zoom or Google Meet. Find out more about us on our website.

Residential Support Worker 

Do you have the ambition to make a meaningful impact on the lives of autistic children and young people?

At St. John's, we've been making a positive difference in the lives of children and young people for nearly 140 years. We are now looking for incredible Residential Support Workers to help us continue making that difference!

As a Residential Support Worker, you will work under the supervision and guidance of the Care Management Team, Senior Residential Support Workers, and Therapy Teams. You will support learners in all residential houses and the community, assisting with social and academic activities.

Our aim is to ensure all learners have equal opportunities to develop their independence and social skills, preparing them for adult life.

What will you be doing?

• Supporting learners with self-care and independence skills such as eating, drinking, washing, bathing, using the toilet, managing incontinence, dressing, mobility, and medication administration.
   
• Ensuring learners' care files are kept up to date and accurate.
   
• At the start of each shift, reviewing communication and log books, and liaising with staff at handover to ensure learners' needs are well documented and addressed.
   
• Establish supportive relationships with learners and encourage the development of stable relationships.
   
• Promote the emotional health and self-esteem of learners and support them through changes in their living situation and personal circumstances.

• Accompanying learners into the community to take part in social and recreational activities such as bowling, cinema trips, and dining out, helping them build confidence and enjoy meaningful experiences beyond the college setting. 
   

We are recruiting for our Ashington Gardens, College View, and Pier View homes. Residential Support Workers will primarily be based at one location but may be required to work flexibly across all homes as operational needs require. 

In return, we offer a fantastic working environment, generous holidays, career development opportunities, and more!

Please note that sponsorship for this role is not available at this time.

Westway Trust is looking for an inspiring and motivated Health & Social Care Tutor to deliver high-quality teaching to adult learners in North Kensington. You will design and deliver the Level 1 Award in Health and Social Care, supporting learners through engaging sessions, effective assessment, and tailored guidance.

The role involves preparing lessons and resources, carrying out initial assessments, tracking learner progress and attendance, and supporting learners to achieve positive outcomes. You will also contribute to the development of the adult learning programme and achieve key performance targets set by the GLA and RBKC.

This is a great opportunity for a committed tutor with experience in adult learning and a passion for supporting diverse communities.

Key responsibilities of the role include but are not limited to:

Teaching

• Deliver high quality sessions including theory and practical demonstrations.
• Lessons are well prepared, suitable resources are developed and marking and assessment is carried out to a high standard in a timely manner (including Scheme of Work and Lesson Plans)
• Appropriate diagnostics carried out to ensure learners are on the correct programme.
• Progress is monitored and tracked through one to ones and tutorials.
• Individual Learning Plans produced for all learners and termly Progress Reviews carried out and kept up to date.
• Learner attendance and punctuality is monitored and where this falls below expectations, suitable interventions are carried out.

Administration

• Maintaining up to date course files and submitting accurate data on attendance and achievement within agreed deadlines.
• Preparing groups of learners for accredited assessment (exam or portfolio) & non accredited assessment (RARPA), marking assessments and taking part in internal moderation and/or consultation meetings with appropriate Trust staff.
• Providing feedback on appropriate documentation for example observation, IQA reports etc.
• Running end of course evaluations and writing tutor end of course reviews.

General 

• To comply with any Health & Safety regulations and, in particular, be familiar with the procedure to be adopted in case of fire and or other Health and Safety concerns e.g. Risk Assessments.
• To attend and participate in meetings, including management meetings, end of term tutor meetings and Westway Trust staff meetings.
• Attending training with Westway Trust and the Royal Borough of Kensington and Chelsea and keeping up to date with developments in adult learning.

Qualifications:

• A relevant qualification at Level 3 or higher in Health and Social Care or, equivalent relevant and recent experience.
• Either a full teaching qualification for working in adult learning (DTLLS, PGCE or DET) or, a willingness to work towards a teaching qualification
• Previous experience in assessing and tutoring adult health & social care learners.
• Proven experience in adult education.
• A minimum GCSE English Grade C or equivalent.

Knowledge and Experience:

• Experience of teaching and assessing Health and Social Care qualifications in post 16/further education or adult education.
• Experience of teaching adult learners of mixed abilities and an understanding of appropriate teaching strategies in a similar role.
• Occupational competence/experience in health and social care setting.
• Experience of assessing and recording progress, both in accredited and non-accredited learning and supporting learners.
• Knowledge and experience of working with a variety of exam boards.
• Understanding of the RARPA (Recognising and Recording Progress and Achievement in non-accredited learning) system.
• Experience of working/teaching refugees and or asylum seekers.

Personal Skills:

• The ability to plan programmes of work and develop creative, relevant activities that will facilitate learning.
• The ability to motivate and encourage learners with a variety of learning experiences and from diverse backgrounds.
• Excellent communication skills, both verbal and written and the ability to work as part of a highly collaborative team.
• A flexible approach and a willingness to teach in a variety of community venues and to teach cover classes as required.

Benefits of working with us:

• Great location in the heart of North Kensington
• Investor in People (IiP) employer
• Free gym membership at health club one minute walk from the office
• Pension scheme
• Life Assurance
• Sick pay scheme
• Season ticket / bicycle loan
• Free eye test voucher

The application deadline is Sunday 8 March 2026 when applications will be reviewed and shortlisted for interview. However, we reserve the right to close the application early.  An early application is strongly recommended. Please apply directly from our website.

As Helpline Care Navigator (HCN), you will act as the first point of contact for individuals, families and health professionals across the North and North East region.

You will deliver compassionate, person-centred support and clear, practical information via telephone and email, ensuring people affected by PSP & CBD feel heard, informed and supported at every stage of their journey. Alongside direct support, you will actively engage with health and social care professionals, neurology clinics and wider partners to strengthen local awareness of PSP & CBD and enhance referral pathways across the region.

This is a key role in maintaining continuity, quality and momentum within our Helpline service during a period of maternity leave and you will be reporting to the Helpline and Support Services Manager.

Hours of Work & Annual Leave

• 35 hours per week -  this may include working some unsociable hours, including evenings and weekends.
• 28 days plus bank holidays. Pro-rated for part time role.

The main office is in Milton Keynes, and we have a hybrid working policy with most staff spending one day a week in the office and the remainder working from home. There is flexibility in the arrangements that need to be agreed upon with the line manager.

Key Responsibilities

• To be ‘first point of call’ for people with PSP & CBD and their families living in North and Northeast region including, Greater Manchester, Merseyside, Lancashire, Cumbria, North Yorkshire, Tyne & Wear & Northumberland. Providing people with support and information over the phone and via email.
• To raise awareness of PSP & CBD across all health and social care disciplines in the region by engaging with HSCP’s and neurology clinics.
• To provide accurate information in all aspects of PSP & CBD in response to enquiries and signpost onto other organisations where appropriate.
• Ensure a maximum response to all helpline calls, emails and enquires.
• To keep clear and accurate records and statistics of enquires received and actions taken.
• To carry out a maximum number of proactive calls to people affected by PSP & CBD within the region as directed by the Helpline Manager.
• Develop and maintain the existing database of key health and social care professionals and regional services.
• Attend outreach events to build the profile of PSPA services amongst health and social care professionals.
• Work with the Director of Policy and Influencing to identify ways in which services and care can be improved for families affected by PSP & CBD in the region.
• To signpost to PSPA Support Groups and services.
• Liaise with external services to signpost to local support.
• Take an active part in the delivery and planning of information and support events, which may include the possibility of overnight stays and weekends.
• Liaise with the fundraising team to signpost to fundraising activities.
• Liaise with the Volunteer Coordinator to maintain and build volunteering in the region.
• To attend and contribute constructively to team and other meetings as required.
• To ensure the implementation of policies, procedures and quality standards as defined by PSPA.
• Contribute to the development of literature and articles for PSPA Matters.
• To undertake any other tasks, by agreement as required, in support of the work of PSPA.

The duties may be changed and/or varied to meet changing circumstances at the discretion of the CEO and Board of Trustees.

Person Specification

Essential Criteria:

• Experience in delivering helpline and/or information and support services
• Excellent listening and interpersonal skills, with the capacity to listen actively understanding different points of view
• Ability to keep accurate records
• Willingness to undertake training and continuing personal development
• Experience of and sensitivity to communicating with audiences from a range of backgrounds
• Strong IT skills, with experience in MS Office products and customer relationship management software
• Flexible and reliable attitude and the ability to self-organise and to work without direct supervision
• Good communication skills, both oral and written and excellent telephone manner
• Ability to manage difficulty questions, emotions and situations in a calm and confident way.

Desirable Criteria:

• Knowledge of PSP & CBD or other neurodegenerative diseases and/or experience of working in the NHS
• An understanding of Safeguarding and an ability to follow relevant policies and procedures
• Knowledge of healthcare or social care systems.

For more information about this role, please visit our website.

Benefits

• Pension Scheme
• Employment Assistance Programme

As a Support Adviser, you’ll play a vital role for people affected by motor neurone disease (MND) by offering clear information, guidance and emotional support to individuals and families. Helping them to feel informed, reassured and better equipped to manage the impact of MND. You will communicate with empathy, confidence and purpose.

Every day is different. You could help someone understand a new diagnosis, offer guidance about voice banking or genetic testing, connect a caller to financial support or local services. No two calls are the same, but each one makes a genuine impact. 

Working as a Support Adviser on a 12-month Fixed Term Contract, you’ll be part of a focused team helping individuals understand their options and access the right services at the right time. You’ll contribute to a service trusted for its compassion and reliability.

Hybrid Working and Flexibility: Requirement to attend the Northampton office 3 days per week. 

The official job title for this role is: MND Connect Adviser 

Key Responsibilities

• Respond to helpline calls, emails and forum posts with sensitivity and accuracy
• Actively listen to understand a diverse range of calls and offer tailored information
• Signpost to MND Association services and external agencies
• Support complex and sensitive enquiries, liaising with health and social care professionals
• Maintain accurate records and complete administrative tasks
• Monitor service standards and contribute to ongoing quality improvements
• Identify risk or safeguarding concerns and take appropriate action
• Uphold confidentiality and follow policies that protect people and data
• Work with the Helpline Manager and wider team to ensure effective service delivery

About You

• Experience in an information-giving role, ideally including helpline work
• Strong active listening skills, with empathy and clarity in communication
• Ability to explain complex or sensitive issues with care and precision
• Resilience to support individuals experiencing emotional distress
• Experience providing information and support in writing, including email and webchat
• Experience with contact centre or CRM systems
• Skilled in Microsoft Office, including Outlook and Excel
• Understanding of data protection and safeguarding procedures
• Able to work independently while contributing to team goals

Further information about MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.

Would you like to make a lasting difference in the lives of children affected by domestic abuse? Join an award-winning trauma recovery service provider that is passionate about making a positive difference to the lives of children and families.

Bounce Back for Kids (BB4K) is a lifeline for children healing from the trauma of domestic abuse. From April next year, we’re expanding our service and looking for new Support Workers to join our team – helping guide children and families on their healing journey.

Position: Bounce Back for Kids (BB4K) Support Worker

Location: Homebased with frequent travel. Role covers casework activity across Oxfordshire area including Cherwell, West Oxfordshire and the wider Oxfordshire area.

Contract: Permanent part time – 18.5 hours per week, weekdays.

We’re open to discussing working patterns that match both your needs and our service delivery. We’re also open to discussing an opportunity for 24 hours.

Salary range: £12,868 - £15,727 pro-rata per annum (full time equivalent range £25,735 - £31,453 per annum) 

About the role:

As a Support Worker you will play a significant role in supporting children and families affected by domestic abuse, some of your key responsibilities will include:

· the completion of assessments to understand the needs of families

· delivering group work for children and parents

· provide 1-2-1 sessions to children and families most in need

· supporting our families through providing outreach support

About you:

A successful Support Worker will need a good understanding of domestic abuse and the impact on children and families (or an interest in working in this field), with experience of delivering groupwork programmes for vulnerable parents and/or children.

If this sounds like you please apply today to join a collaborative and dedicated team who are part of something truly meaningful.           

We welcome applicants from diverse backgrounds, including those with personal lived experience of domestic abuse or from underrepresented communities, who meet the essential role requirements.

For more information about our BB4K service please visit our website where you will also find contact details and information about how to apply.

Closing date: 9am, Fri 27 February 2026      

Early applications are encouraged as we may review and appoint on an earlier basis if a successful candidate is secured.

Other roles you may have experience of could include: Family Support Worker, Family Key Worker, Children’s Support Worker, Domestic Abuse Support Worker, Domestic Abuse Key Worker, Recovery Worker, Assistant Support Worker, IDVA Independent Domestic Violence Advocate, ISVA Independent Sexual Violence Advocate, etc. 

Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.

Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.

All opportunities with PACT are based in the UK.

The Role

At Cruse, we have recently launched our new strategy, setting out our charity’s plans to grow our income and build on our expertise and unique position in the sector. We provide expert bereavement and grief information and support, and our charity has been supporting people for over 65 years. We support adults, children and young people across England, Wales and Northern Ireland, through our national services, over 80 local branches and online information about grief and bereavement. You will lead and develop Cruse’s digital individual giving activity, creating engaging campaigns and supporter journeys that drive sustainable income and strengthen donor relationships.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages.

The closing date for applications is Friday 13 March 2026, with interviews taking place on the week commencing 23 March 2026.

Please be advised that if you do not hear from us by Monday 23 March, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:

• Applicants in England and Wales: DBS Code of Practice
• Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders’ Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.

Are you passionate about supporting people at a critical point in their lives? Do you believe everyone deserves to feel safe, respected, and supported?

We are looking for three Hostel Support Workers to join our team at a 14-bed, 24-hour hostel, where you will play a vital role in creating a calm, welcoming, and well-managed environment for residents experiencing homelessness.

Working day and evening shifts, you will provide practical, emotional, and safeguarding support to vulnerable adults, ensuring their welfare, dignity, and protection at all times. You will remain alert to risk, respond confidently to incidents or concerns, and follow clear safeguarding and risk-management procedures to keep residents and colleagues safe.

You will hold a small caseload of residents, offering person-centred, trauma-informed key-work support that helps individuals build independence, stability, and wellbeing. This will include encouraging engagement with support services, promoting positive routines, and helping residents work towards longer-term housing and life goals.

Working closely with colleagues across the service, you will:

• Maintain accurate records and case notes

• Communicate clearly with the wider team

• Deliver effective handover between shifts to ensure continuity of care and support

Above all, you will help foster an environment where residents feel safe, listened to, and encouraged, supporting them to move forward at their own pace.

This role is ideal for someone who is compassionate, resilient, and committed to making a meaningful difference—whether you bring previous hostel experience or are looking to grow your career in homelessness and supported housing services.

Support Mentor

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Support Mentor

Location: This role is based in Royal Borough of Kensington and Chelsea (RBKC), the service is a short walk from Ladbroke Grove (Circle and Hammersmith) station. Unfortunately, this service does not have step free access.

Salary: £27,000

Shift Pattern: 37.5 hours per week Monday to Sunday on a rota which can range between 09:00 - 17:00 or 13:00 - 21:00. You may be required to work outside these hours dependent on service and resident requirements including weekends and bank holidays. 

About the Role

We are seeking a compassionate and dedicated Support Mentor to join our team based in RBKC to support our residents who have multiple and complex needs which could include mental health, substance use, homelessness, and/or offending backgrounds. You will support in providing our residents with the support needed to help them overcome their personal barriers, and achieve their goals in a person centred approach. You will work within a residential setting, creating a safe and comfortable space which our residents can call their homes during their time within the service.

Some Key Responsibilities Include:

• Supporting residents with daily tasks who may be facing challenges with complex needs such as mental health, substance use, and offending backgrounds.
• Create tailored support plans through one to one sessions, group sessions, and multi agency meetings
• Holding a caseload, conducting key work sessions which are personable to their needs
• Monitor residents’ wellbeing, carrying out regular welfare checks, and responding to any incidents or emergencies
• Encourage residents to take part in activities and events such as movie nights, cooking evenings, and games nights
• Keep support plans up to date on a regular basis
• Work closely with the rest of the team to provide overall excellent service delivery, this may mean also supporting with their caseloads, and other tasks as necessary
• Carry out general housing management support

About You

We're looking for someone who has a true passion to support those who have multiple and complex needs, with a drive to help support those who suffer with homelessness, mental health, and substance use. You will be able to build rapport and trusting relations in a professional setting, and able to build positive outcomes. You will have an adaptable and flexible approach to helping others, with an understanding that each individual has different levels and types of support needs. 

• Experience of working with people of complex backgrounds and/or a good understanding of the sector, particularly around multiple and complex needs
• Ability to show empathy and compassion to our residents, and different challenges they face
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
• Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Hours: 35 hours per week 
Contract: Fixed term to March 2027 
Location: Hybrid, with regular travel across Hastings & St Leonards 
Reports to: Citadel Coordinator – Hastings 

About Housing Justice 

Housing Justice brings communities together to tackle homelessness by building personal connections, fostering belonging, and working for justice in the housing system. We train and support volunteers to provide personalised assistance that helps people access accommodation, navigate services, and rebuild stability. 

We welcome applications from all sections of the community and recognise the value of lived experience of homelessness. 

About Citadel and your role 

Citadel is a volunteer-powered homelessness prevention project supporting people experiencing, or at risk of, homelessness to settle into a home, sustain their tenancy, and feel part of a supportive community. 

Since 2020, Citadel has expanded across Wales and England. 

This is an exciting opportunity for a proactive, compassionate and solutions-focused individual who believes in the power of community to end homelessness, to be part of our growing community project in Hastings. 

As our support worker, you will work alongside the Citadel Coordinator and our volunteers, to provide short-term, intensive support to individuals with complex needs, helping them overcome barriers to resettlement and tenancy sustainment.

You will use a trauma-informed, person-centred approach to help individuals build confidence, independence and lasting stability. 

The role will require skills in support and advocacy, partnership working, and community building. For more information, please see the attached job description.

We are recruiting a Young Adult Carers (YAC) Support Worker to join the East London YACs Project, delivered in partnership between Carers Centre Tower Hamlets and City & Hackney Carers Centre. 

About Us 

Carers Centre Tower Hamlets has supported unpaid carers for over 25 years, providing advice, advocacy, wellbeing activities and hospital-based support to carers of all ages. We are rooted in our community and committed to tackling inequality, reducing poverty and improving carers’ life chances. 

City & Hackney Carers Centre has been supporting carers in Hackney and the City of London since 1996. They provide information, peer support, emotional wellbeing services and specialist programmes for carers across the life course. Together, our organisations bring deep local knowledge, strong partnerships and a shared commitment to co-production. 

Through this joint project, we are building a cross-borough service that reduces isolation, improves wellbeing and creates real opportunities for young adult carers aged 16–25. 

About the Role 

Young adult carers often balance education, employment and relationships alongside caring for someone they love. Many experience isolation, stress and limited opportunities. 

This role is about creating safe spaces, building peer networks and supporting young people to shape their futures. 

You will: 

• Provide one-to-one support to young adult carers across Tower Hamlets and Hackney 

• Co-facilitate weekly peer support groups 

• Deliver outreach in colleges, community settings and partner services 

• Organise respite activities, workshops and trips 

• Support young people to access education, employment and wellbeing services 

• Contribute to a co-produced programme designed with young adult carers 

You will help deliver clear project outcomes, including supporting at least 120 young adult carers per year and enabling 80% to report improved wellbeing and reduced isolation. 

About You 

We are looking for someone who: 

• Has experience working with young people aged 16–25 

• Can build trust quickly and facilitate engaging group sessions 

• Understands the pressures faced by young carers 

• Is organised and confident managing a caseload 

• Is committed to equality, inclusion and youth empowerment 

About us

Wood Street Mission is a children’s charity helping children and families impacted by poverty in Manchester and Salford. 

We provide practical help to help meet children’s day-to-day needs and improve their life chances. We give clothes, bedding and baby equipment to struggling families, along with toys and books which are important for children’s wellbeing and development.

We support engagement in education by helping families with the costs of school uniform and run Book Roadshow events in schools to promote reading and improve children’s literacy. We work to raise awareness about child poverty and help thousands of children and their families every year.

We are looking to recruit a Grants and Trusts Fundraiser to join our growing team, as we take Wood Street Mission to the next level. You will be responsible for managing and delivering our Grants and Trusts income stream, developing long-term relationships with funders, and building on our small but successful track record. The Grants and Trusts Fundraiser is a pivotal role in helping us to accelerate our growth even further so we can help more children to thrive free from poverty.

The role is flexible between the office in Manchester and working from home.

Purpose of post

As the Grants and Trusts Fundraiser, you will be responsible for securing grants of varying sizes, translating the charity’s work across our five projects into compelling, high-quality applications for a range of audiences. Working collaboratively with the wider charity team, you will have a hands-on role in understanding our projects to ensure you can authentically convey our mission and our impact to funders. 

You will provide excellent care to existing and new supporters, ensuring reporting requirements are met and that funders are kept informed of how their support has enabled the charity to continue its work.

A key responsibility will be to contribute to and develop the Grants and Trusts fundraising plan. You will work to identify, secure and develop a robust pipeline of grant funders to maximise income and enable continued growth and sustainability of Wood Street Mission’s work. 

Main duties and responsibilities

1. To contribute to and develop the Grants and Trusts fundraising plan as agreed with the Fundraising Lead, to support the charity’s strategy

2. Meet agreed key performance indicators and to monitor and report on these targets

3. To keep up to date with funding policies and grant giving organisation news to inform the fundraising plan

4. To work closely with the Fundraising Lead and other members of the team to ensure a coordinated approach and excellent level of care for supporters, through appropriate and engaging communication methods

5. To research and develop new funders to support the achievement of fundraising targets

6. Frequently report on progress of Grants and Trusts fundraising to the Fundraising Lead

7. Work with the wider charity team to build a bank of individual stories and information for each of the five projects, to develop a Case for Support which can be adapted to different audiences

8. To work with the Fundraising Lead and the charity team to carry out a Full Cost Recovery exercise across all five projects, to provide a clear overview of the charity’s income and expenditure budget

9. Write comprehensive and persuasive applications to funders and prepare tailored presentations for a range of supporters

10. Build, nurture and account manage relationships with grant giving organisations, providing impact assessments, case studies and progress reports as required

11. Implement an effective stewardship process to maximise income and encourage long-term support, so funders feel appreciated and understand how their support has made an impact

12. Ensure grants are acknowledged promptly and reporting requirements are met within agreed timescales

13. To work alongside colleagues within the charity to identify potential grant funding opportunities and potential cross team working opportunities to ensure the charity maximises income across all income streams

14. Maintain up-to-date and accurate funder and volunteer records on the Beacon database, and to input data, donations and consent preferences, ensuring all data processing is GDPR compliant

15. To provide general administrative support to the Fundraising team

16. To represent Wood Street Mission as required at special events, and to proactively seek out new funding prospects and networking opportunities

17. To act as an ambassador for Wood Street Mission and promote the charity

18. To champion the Fundraising Regulator Code of Fundraising Practice, upholding a high standard of fundraising that is legal, open, honest and respectful 

Other areas and general work duties:

1. Work collaboratively on a daily basis with the wider charity team, including the Finance, Marketing, Administration and Project Development/Worker team

2. To support a safe working environment

3. To attend and participate constructively in staff meetings, supervision and appraisal

4. To implement Wood Street Mission policies and guidelines as set out in the staff handbook

5. To undertake training to develop knowledge, skills and confidence as agreed with your manager

6. To work flexibly and undertake such other work appropriate to the post as may be assigned by your manager. If evening and weekend event work may be required TOIL can be taken.

7. Other tasks and duties relevant to the role as required by the organisation

Personal Specification

Experience:

· Experience working in a fundraising or customer care environment

· Experience of working towards targets and with a wide range of stakeholders

· Experience of writing and developing funding applications, proposals and budgets

· Experience of delivering presentations to different audiences in a variety of settings

· Experience of using a CRM for data analysis and reporting

· Success in securing high-value trust and grants (Desired)

Knowledge, Skills and Abilities:

· An excellent understanding of effective supporter care and stewardship

· A genuine interest in the issues of child poverty and an understanding of Wood Street Mission’s aims to tackle these issues

· Excellent interpersonal skills, capable of communicating with a diverse range of people with sensitivity, confidentiality and respect

· Excellent attention to detail, ability to keep clear and accurate records, and a desire to offer a high standard of service to our supporters

· Excellent organisation and time management skills, with an ability to work effectively under pressure and prioritise overlapping deadlines

· Excellent written and verbal skills, with the ability to communicate clearly with different audiences

· Excellent numeracy skills including the ability to track income, interpret accounts and present detailed financial information for supporters

· High IT proficiency with an excellent working knowledge of Microsoft Office, Outlook and social media platforms

· Ability to work proactively and autonomously, using your own initiative to overcome challenges and problem-solve

· A good team player who can work collaboratively and alongside with the wider team and volunteers

· A self-motivated individual with a drive to achieve targets

· GCSE Level Education including Maths and English

· Excellent understanding of all aspects of fundraising and a commercial awareness of fundraising trends in the UK (Desired)

· Knowledge of charitable grant giving organisations, funding policies, data protection and fundraising best practice (Desired)

· A good working knowledge of the Code of Fundraising Practice and the Charities Act (Desired)