Supporter care jobs

We’re looking for a proactive and creative individual to join our team as a Community Fundraising & Partnerships Manager — playing a vital role in growing the support that powers our work.

This role is all about connecting people with purpose. You’ll lead community fundraising activity, build meaningful partnerships with local businesses, and create engaging campaigns and events that inspire support and generate income. Working at the heart of our income generation strategy, you’ll help secure vital funding that directly supports the animals who rely on us.

If you thrive on building relationships, spotting opportunities and turning ideas into results, we’d love to hear from you.

Key Responsibilities

Community Fundraising & Engagement

• Develop and grow community fundraising activity across individuals, groups and local organisations.

• Create and deliver engaging campaigns and fundraising events.

• Recruit and support volunteers to maximise fundraising reach and impact.

• Deliver excellent supporter experiences and stewardship.

Corporate Partnerships

• Build and manage relationships with local businesses.

• Secure financial and in-kind support.

• Develop long-term partnerships that increase income and awareness.

Income Generation & Performance

• Work closely with the Head of Income Generation to deliver fundraising objectives and income targets.

• Maintain a strong pipeline of opportunities and provide regular reporting and forecasting.

• Monitor fundraising trends and identify new opportunities for growth.

Collaboration & Compliance

• Work collaboratively across the organisation to maximise opportunities and ensure consistent messaging.

• Ensure all activity complies with fundraising regulations, GDPR and organisational policies.

• Champion the charity’s values, professionalism and supporter care.

Person Specification

Experience & Knowledge

• Experience in community fundraising, supporter engagement or income generation.

• Experience managing relationships with supporters, community groups or corporate partners.

• Experience delivering successful fundraising campaigns or events.

• Understanding of fundraising principles and supporter stewardship.

Skills & Abilities

• Strong communication and relationship-building skills.

• Highly organised with the ability to manage multiple priorities.

• Proactive, self-motivated and results-driven.

• Confident networker and ambassador for the charity.

• Good IT skills, including CRM/database systems.

Personal Qualities

• Positive, collaborative and resilient.

• Committed to ethical fundraising and continuous learning.

• Passionate about delivering excellent supporter experiences.

As part of the interview process, shortlisted applicants will be asked to deliver a 10-minute presentation. Further details will be provided in the interview invitation.

Benefits

• Company pension

• Employee discount

• Free parking

• Health & wellbeing programme

• On-site parking

We are happy to discuss working hours for this role.

We are seeking a dedicated and compassionate Caseworker to join our Multicrime team based at our office in Basingstoke. This role is fully office based and regular travel throughout Hampshire will be required.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Welcome Bonus: £500 on successful completion of probation period.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims via the telephone, then tailor the support to them explaining our services, and assessing the impact of crime. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users.

As a Caseworker you will:

• Make calls to offer support to victims of crime, delivering immediate support.
• Develop, deliver and monitor safety and support plans for those affected by crime who accept ongoing support, which will include providing resources, interventions, and information to all service users
• Work alongside and oversee the casework management of a small number of volunteer supporters
• Liaise and actively engage with other local providers to share information on the VS service offer and options for victims and survivors
• Use a bespoke case management system to maintain accurate and confidential records and contribute to monitoring information including the collection of outcomes
• Working as part of a team with staff and the volunteer team to provide a seamless service to clients

About You

You will have an understanding of the impact of crime on victims & experience in delivering services within a statutory, voluntary, or multi-agency setting. Experience in managing a caseload and of completing risk & needs assessments would be beneficial.

You will need:

• Strong written & verbal communication skills.
• Strong IT skills, including the ability to navigate and utilise bespoke case management systems effectively and an ability to use Microsoft Office applications to a high standard
• Good organisational & time management skills, able to manage competing needs and priorities.
• To work effectively both as part of a team & independently
• To develop & maintain partnerships with internal & external organisations.
• The ability to maintain professional boundaries & confidentiality.
• Personal resilience to manage exposure to highly emotional or sensitive demands of the role

This role involves regular travel through Hampshire and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

We are looking for resilient and dedicated people to join our new specialist high risk domestic abuse service as Independent Domestic Violence Advocate's (IDVA).

As a new service, we have 4 x full time IDVA positions available. These posts are initially offered on a fixed-term basis for one year, with the potential for extension subject to future funding. These roles are full time, working a hybrid with two days per week expected to work from our centrally located office in Boscombe. Due to the nature of the role, the successful applicants would be expected to travel regularly across the Dorset county.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Welcome Bonus: £500 on successful completion of probation period.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a IDVA you will provide high quality support to victims of domestic violence and abuse. You will deliver and provide support in five key areas to support victims to:

• Feel safer
• Feel informed about their rights and the criminal justice system
• Feel listened to and heard
• Be able to implement healthy coping mechanisms
• Be connected with services who are available to help them

Key Responsibilities

As an Independent Domestic Violence Advocate you will:

• provide appropriate non-therapeutic support to victims of domestic abuse via their preferred contact method.
• undertake needs and risk assessments to develop tailored individual safety and support plans to address the specific needs of the victim.
• use a bespoke case management system to maintain accurate and confidential record keeping and contribute to the collection of outcomes.
• liaise with the police, social services, CPS, and other agencies on the client's behalf, with the client's consent maintaining confidentiality
• provide information to victims to enable them to make informed choices about their future options. Ensuring that the voices, needs, rights and legal entitlements of older people are heard and understood by all individuals and organisations.

About You:

Ideally, you will hold an approved and accredited IDVA qualification (or you must be willing to work towards one)

You will need:

• A strong understanding of domestic abuse and violence and the impact this has on victims.
• Experience of working with victims of crime (preferably domestic abuse) including completing risk assessments and safety planning
• Experience of managing a caseload and keeping clear case management records.
• Experience of adapting communication styles to be able to effectively communicate.
• An understanding of trauma informed practice and how to implement this within your work
• A through understanding of the criminal justice system and the Victim's Code
• An understanding of confidentiality, safeguarding and other legal requirements
• Good IT skills including experience with working within bespoke case management systems and using Microsoft Office Packages.
• Organised and methodical approach to work with the ability to plan, prioritise and organise workload

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible

We are looking for a resilient and dedicated person to join our team in Avon & Somerset team as an Independent Domestic Violence Advocate (IDVA) dealing with Adolescent and Child to Parent Violence (APV/CPV). The service provides support across the whole geography of Avon & Somerset.

This role involves making initial contact with victims of adolescent and child to parent violence and providing initial support in a dynamic and ever-changing environment. The role is part-time and is hybrid working both from home and our office in Bristol (a suitable and confidential workspace at home is required).

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

You will provide high quality support to all victims of APV/CPV, leading on completing initial impact and risk assessments that are comprehensive and holistic. You will also provide cover for the local VS Helpline. If further funding became available there may be an opportunity for more hours.

Key Responsibilities:

• Identify and assess the risks and needs of APV/CPV victims using an evidence-based risk identification checklist.
• Focus on and prioritise high risk cases and provide a pro-active, short to medium term crisis intervention service. Deliver individually appropriate tailored support and information, advocacy, and practical support.
• Work with victims of APV/CPV to assist them in accessing services to keep them and their family safe. Develop individual safety plans to meet victim's needs as identified in the risks and needs assessment.
• Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions.
• Work within the legal framework relating to the protection of children and vulnerable adults, including the policy and procedures of the Local Safeguarding Adult and Children's Boards.
• Providing advocacy and information to victims including exploration of legal and civil options, housing, health and finance and support victims through the criminal justice system.
• Support the empowerment of the victim.
• Comply with data protection legislation, confidentiality and information sharing policy and procedures, as well as all legislation connected to your work.

About you

You will need:

• A good command of the English language both verbally and in writing.
• A good understanding of APV/CPV and/or domestic abuse including the impact of these on victims and their children.
• Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children.
• Understand Safeguarding issues and the legal responsibilities surrounding these issues
• Direct service delivery experience to victims of domestic abuse or APV/CPV
• Experience of working within a multi-agency and legislative framework
• Experience of managing a complex caseload, to prioritise work and deal with competing demands
• Strong crisis management skills and the ability to deal with stressful and difficult situations
• Good communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals

Please note that duties may differ to those listed in the job description due to the nature of APV/CPV work so this provides an indication of duties.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Neo-Natal Support Worker 

£24,000 pa + Company Car (with an approx. retail value of £23,000-26,000, taxable benefit in kind of £6-£8K) and other excellent benefits

This role covers the South West of London, including Chelsea & Westminster catchment area.

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

This Best Companies Top 100 mid-sized organisation and Top 20 Charity is looking to appoint a Neonatal Support Worker (35 hours, 5 days per week) as part of a developing programme delivering high quality wrap-around care and support to families with a baby receiving treatment on the Neonatal Intensive Care units within the London & South East region, working collaboratively with the multi-disciplinary team supporting the families.

Reporting to the Family Support Manager of the London & South East Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness. You will enjoy responsibility for managing your own schedule, remaining flexible to the needs of the families on your caseload.

Having worked in a demanding and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a special care baby unit/community environment and those with a recognised qualification in health or social care.

· A warm, inclusive approach to achieving goals quickly and correctly

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator - you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We are proud to be a Best Companies Two-Star rated organisation, an outstanding place to work! As a Top 10 Charity, we have a range of fantastic benefits that we offer our employees, including:

• Control over your own schedule, based on the needs of families on your caseload, to balance home and working life

• Company car for front line care posts (car P11D value of £23,000-26,000, taxable benefit in kind of £6-£8k)

• Pension scheme where we contribute 5% of your salary and you contribute at least 3%

• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

• Time off in Lieu

• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

• Access to the Blue Light Card Scheme, and other rewards and discounts

• Bike to work, season ticket loan and payroll giving schemes

• A recommend a friend recruitment bonus scheme

• Robust training and development programmes to support your learning and growth.

If you’d like to find out more about these benefits and working with us, please visit our why work with us page on our website.

More information about us and our recruitment process can be found in our Candidate Pack on our website.

Development opportunities:

As part of our learning and development Anne Harris Skills Development Programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.

Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, introduction to play, drawing and talking training.

The programme aims to provide a building block for you to individually tailor your own learning and development needs.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

Please visit our website and apply online.

Please disclose on your application form if you have used AI for any part of your job application.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Additional information:

Interviews will take place at our London & South East Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds.

We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation, our staff team is helping over 60,000 young people each year at its 46 learning centres and extension projects across England and Scotland, and we plan to scale-up our
provision to 50 centres over the coming years.

We are looking for individuals who will enjoy working each day with young people and who will thrive in a frontline, community-based, fast-paced and rewarding role. You will be taking up a permanent role as a part-time Programme Support Tutor working in our centre in Leicester. You will work closely with our existing team, supporting the delivery and organisation of the IntoUniversity programme in the centre.

The role at a glance 

Contract

Part-time, permanent 

Start date

September 2026

Working hours

16 hours per week, local school term time only

Salary

£29,050 per annum (pro-rata) 

Pro-rated salary is ££11,203 per annum for 16 hours per week 

Location

IntoUniversity Leicester

Application deadline

9am Monday 29th June 2026

Interview Day (online)

Tuesday 7th July 2026

Please ensure that you are available on these dates

We are seeking a compassionate, experienced and motivated HIV Peer Support Advice Worker to provide onsite social welfare advice and support to people living with HIV across South London hospital HIV services. This 28-hour per week fixed-term role will be based in a clinical settings on a rota basis and focus on supporting people who are newly diagnosed through Emergency Department opt-out testing, those returning to HIV care, and people who may need additional help to engage with treatment and manage the wider factors affecting their health and wellbeing.

Working closely with HIV clinic teams, peer support colleagues, internal advice services and external partners, the postholder will provide advice on welfare benefits, housing and related support needs, make appropriate referrals and signposting, and help ensure people living with HIV feel informed, empowered and able to live well.

We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Mental Health Social Care Service in Newham. No personal care or experience is required, just the right values.

£21,606 per annum, working 30 hours per week. The shift pattern for this role is 10 hour shifts 3 days per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

• Building supportive, trusting relationships with customers and creating a positive atmosphere
• Working proactively with other members of the team to handle the service caseload and administrative responsibilities
• Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
• Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
• Establishing a night-time routine

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:

• Enjoys social interaction and the company of others.
• Exudes a warm friendly presence and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

What you'll bring:

Essential:

• NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience.

Desirable:

• Other relevant professional memberships and/or specialist qualifications and languages.
• Look Ahead values the experience of applicants who have used our services or those similar to Look Ahead services.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see full Job description on our website

Safe Haven Sussex CIC is a non-profit community interest company that provides accommodation and support for vulnerable adults who were homeless or vulnerably housed. Safe Haven Sussex has 42 houses across the city, ranging from 3-8 bedrooms with shared communal facilities.

The role of the Support Coordinator is to provide floating support to our residents who are individuals deemed a low risk to themselves or others. The aim is to enable and encourage our residents to achieve their goals and gain the skills necessary to move on to live independently in the future.

Driving Licence Essential with Use of Car.

Full Specifications are available on request, however a summary of responsibilities are:

• Manage a caseload of approximately 20 service users, providing consistent and tailored support.
• Conduct thorough risk assessments and develop effective, individualised support plans.
• Maintain accurate, up-to-date records in line with organisational and regulatory standards.
• Address each service user’s needs holistically and signposting to relevant services, considering their physical, emotional, and social well-being.
• Develop personalised support plans that reflect the goals and preferences of each individual.
• Encourage and support service users in engaging with appropriate community services to aid recovery, personal development and build independence.
• Assist service users in creating budget plans.
• Collaborate with internal teams and external partners to connect service users with the most relevant services.
• Support individuals to attend appointments.
• Facilitate one-to-one weekly key work sessions and group activities, setting clear agendas and measurable outcomes.

A full driving license, use of a vehicle and business insurance for the vehicle is essential for the role.

Job Type: Full-time, Permanent.
Schedule: Monday - Friday (9am-5pm).

Benefits:

• Possible early finish on Fridays
• 25 days annual leave, plus bank holidays.
• Employee Assistance Programme (EAP) - incudes access to short term counselling and wellbeing support.
• Monthly wellbeing activities - such as badminton and bowling.
• Annual work and play away days.
• Office closed on bank holidays.
• Regular reflective practice sessions - dedicated time for staff to process experiences, share learning and support personal and professional growth.
• Refreshments.
• Training and development opportunities.
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Free or subsidised travel
• Health & wellbeing programme

Education:

• A-Level or equivalent (preferred)

Licence/Certification:

• Driving Licence and use of a car (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Mercy Ships UK

Location: Stevenage, Hertfordshire (Hybrid Working)
Salary: £40,000 - £45,000 per annum (DOE)
Hours: Full-time or Part-time (minimum 30 hours per week)
Contract: Permanent

About Mercy Ships UK

Mercy Ships is a faith-based international charity bringing safe surgery and healthcare to people living in some of the world's poorest nations. Through our hospital ships, Africa Mercy and Global Mercy, we deliver life-changing surgical care, medical training and healthcare system strengthening across sub-Saharan Africa.

As we continue to grow our supporter community and fundraising impact, we are seeking a passionate and experienced Legacy Manager to lead and develop our legacy giving programme.

The Role

This is an exciting opportunity to shape the future of legacy fundraising at Mercy Ships UK. You will be responsible for developing and delivering our legacy strategy, growing long-term income, stewarding supporters and managing legacy administration with care, professionalism and empathy.

Working closely with colleagues across Supporter Development, Communications and Marketing, you will help inspire supporters to leave a lasting legacy that will transform lives for generations to come.

Key Responsibilities

• Lead the development and delivery of Mercy Ships UK's legacy fundraising strategy.
• Grow legacy income and increase the number of confirmed legacy pledges.
• Manage a portfolio of legacy cases, acting as the key contact for solicitors, executors, beneficiaries and family members.
• Deliver engaging legacy marketing campaigns across online and offline channels.
• Develop meaningful stewardship journeys for legacy supporters and enquirers.
• Provide accurate forecasting, reporting and performance analysis.
• Ensure all legacy administration is managed sensitively, efficiently and in line with best practice.

About You

We are looking for someone who combines strategic thinking with excellent relationship-building skills and a genuine passion for supporter care.

You will ideally have:

• Experience working within the charity or not-for-profit sector.
• Experience managing legacy giving programmes and stewardship activities.
• Knowledge of legacy fundraising principles and best practice.
• Experience developing and delivering fundraising or legacy marketing campaigns.
• Strong project management and organisational skills.
• Excellent communication skills and the ability to manage sensitive conversations with empathy.
• Experience using CRM systems, ideally Salesforce.
• An analytical approach with experience of reporting and forecasting.

Why Join Mercy Ships UK?

In return, we offer:

• 25 days annual leave plus bank holidays, increasing with service.
• Up to 7% employer pension contribution.
• Annual Learning & Development budget of £1,000 (pro rata).
• Hybrid working.
• Free onsite parking.
• Travel and training loans.
• Christmas office shutdown.
• The opportunity to play a key role in an organisation transforming lives through hope and healing.

Our Values

Following the model of Jesus, we seek to:

• Love God
• Love and serve others
• Be people of integrity
• Strive for excellence in all we say and do

Applications will be reviewed on a rolling basis, and we reserve the right to close the vacancy early should we appoint before the advertised closing date.

Help create a legacy of hope, healing and transformation. Join Mercy Ships UK and make a lasting impact on lives around the world. ������

Are you passionate about supporting people at a critical point in their lives? Do you believe everyone deserves to feel safe, respected, and supported?

We are looking for a Hostel Support Worker to join our team at a 14-bed, 24-hour hostel, where you will play a vital role in creating a calm, welcoming, and well-managed environment for residents experiencing homelessness.

Working day and evening shifts, you will provide practical, emotional, and safeguarding support to vulnerable adults, ensuring their welfare, dignity, and protection at all times. You will remain alert to risk, respond confidently to incidents or concerns, and follow clear safeguarding and risk-management procedures to keep residents and colleagues safe.

You will hold a small caseload of residents, offering person-centred, trauma-informed key-work support that helps individuals build independence, stability, and wellbeing. This will include encouraging engagement with support services, promoting positive routines, and helping residents work towards longer-term housing and life goals.

Working closely with colleagues across the service, you will:

• Maintain accurate records and case notes

• Communicate clearly with the wider team

• Deliver effective handover between shifts to ensure continuity of care and support

Above all, you will help foster an environment where residents feel safe, listened to, and encouraged, supporting them to move forward at their own pace.

This role is ideal for someone who is compassionate, resilient, and committed to making a meaningful difference—whether you bring previous hostel experience or are looking to grow your career in homelessness and supported housing services.

Join the Diocese of Leicester as our Church and Community Support Officer
Are you passionate about strengthening communities and supporting historic churches to be open for future generations? We are looking for somebody relational, empowering and adaptable to be our Church and Community Support Officer to work with our parishes and their communities, helping to build local engagement and ensure church buildings remain sustainable as a place of worship and a resource for the local community. 

This is a new fixed-term post made possible by a grant from the Church Commissioners of the Church of England through their Buildings for Mission funding.

About the Role

• Provide on-the-ground support to Parochial Church Councils (PCCs) to increase local engagement and volunteer capacity.
• Support PCCs and congregations to engage with their communities through consultation, surveys, and outreach initiatives.
• Help churches identify ways to maximise the potential of their buildings, including generating income and securing funding.
• Develop volunteering opportunities and support the creation of Friends Groups and other local initiatives.
• Build partnerships with local authorities, businesses, charities and community organisations.
• Support PCCs in exploring new models such as Festival Churches 
• Facilitate shared learning across the Diocese.

What We’re Looking For

• Experience of managing community-led projects and working with volunteers.
• Ability to build relationships with a wide range of stakeholders, including clergy, PCCs and external partners.
• A proactive, self-starting approach with the ability to work independently and as part of a team.
• An open-minded approach with the ability to adapt to local needs 
• Excellent interpersonal, negotiating and communication skills.
• Strong project management skills, including planning, monitoring and evaluation
• Good IT skills, including use of Microsoft Office and databases.
• Ability to travel regularly across the Diocese and work flexibly, including occasional evenings and weekends.
• Sympathy with and commitment to the values and mission of the Church of England and the Diocese of Leicester.

Desirable:

• Experience of heritage funding (e.g. NLHF) 
• Knowledge of Church of England structures 
• An interest in historic buildings

Why Join Us?

• Be part of a collaborative and experienced Church Buildings Team.
• Hybrid working with a Leicester office base 
• An opportunity to work with a variety of different communities across Leicestershire, each with its own needs.
• Make a tangible difference to local communities and the future of historic church buildings.
• Generous pension (10% employer contribution) and annual leave (25 days plus bank holidays).
• Opportunities for training, development and professional growth.

How to Apply
Apply via the Pathways recruitment website. 
 

Closing Date: Sunday 19th July
Shortlisting date: Wednesday 22nd July
Interview Date: Friday 31st July
Anticipated Start Date: Autumn 2026

We particularly welcome applications from UK Minority Ethnic / Global Majority Heritage candidates, especially those of Black descent, who are currently underrepresented in our organisation.
The Diocese of Leicester, part of the Church of England, is committed to the safeguarding, care and nurture of everyone within our church community. We follow the Church of England’s Safeguarding Policies and relevant statutory guidance. We believe that safeguarding is everybody’s business.
This post is subject to a Basic DBS check and proof of right to work in the UK. The Diocese is unable to offer a Certificate of Sponsorship.

Community Support Manager 

Reports to: Partnerships Director 
Contract: 0.8/1.0 FTE (Permanent) 
Location: Remote (UK or International) 

Role Purpose 

As Community Support Manager, you’ll lead the day-to-day delivery of support to HOST’s global community of Hosted Partners (HPs), ensuring a consistent, responsive and values-led service. You’ll oversee Community Support activity, enabling partners to focus on their work by providing clear guidance, reliable processes and effective operational support. 

This role sits at the centre of the Community Support team and will involve working alongside the Partnerships Manager: Changemakers to ensure high-quality delivery of our project and fiscal hosting services. You’ll co-manage a small, high-performing team, ensuring strong performance, clear priorities and a supportive team culture. Alongside this, you’ll play a key role in maintaining and improving the systems, processes and ways of working that underpin Project Hosting, ensuring they are efficient, scalable and responsive to the needs of our Hosted Partners. 

Core Responsibilities 

1. Leadership and Management 

Line manage two Community Support Leads, providing coaching, direction and performance feedback. 

Oversee delivery of Community Support activities, including internal team operations, management of SOPs, service delivery consistency, payment operations and risk process administration. 

Manage team meeting cadence, objectives and performance tracking. 

Manage team workload, priorities and handovers to ensure coordinated day-to-day delivery across Community Support. 

Produce weekly highlights reports outlining ongoing tasks, completed objectives and customer service statistics. 

2. Systems, Processes and SOPs 

Develop and maintain all Community Support standard operating procedures (SOPs). 

Maintain and improve workflows in Zendesk, e.g. ticket routing, tagging structure and SLAs. 

Maintain oversight of team task management, ensuring tasks are completed within required timeframes. 

Ensure consistent data entry standards across systems, e.g. partner records and case logs. 

Monitor service standards and turnaround times, spot recurring issues, and drive process improvements for consistent delivery. 

3. HOSTHub support 

Lead on defining, prioritising and testing HOSTHub features related to Project Hosting, working cross-functionally with the Product Manager to inform development needs and improvements. 

Own partner-facing communications on HOSTHub updates, ensuring changes are clearly communicated and well understood by Hosted Partners. 

Ensure the voice and needs of Hosted Partners and funders are actively represented in product development, influencing priorities and improvements. 

Maintain continuous feedback loops with external users to inform ongoing platform enhancements. 

Collaborate with Tech and Operations teams to identify opportunities to improve efficiency, streamline workflows, and increase automation. 

4. Risk and Compliance 

Lead the preparation and facilitation of weekly risk meetings, ensuring risks are identified, recorded and escalated in a timely and appropriate manner. 

Maintain accurate and up-to-date documentation of all risk assessments, decisions and resolutions. 

Monitor agreed risk mitigation actions, ensuring they are tracked and implemented effectively within agreed timeframes. 

Work closely with the Community Support Team to proactively identify emerging risks and regularly review the effectiveness of ongoing mitigation measures. 

5. Payment Management 

Coordinate internal payment processes, working closely with the Finance team to support efficiency, consistency and automation improvements. 

Triage payment issues, coordinate resolution with Finance, and improve workflows to reduce friction for Hosted Partners. 

Lead on Project Hosting and payment issue meetings, working closely with the Finance Manager. 

Key Relationships 

Internal: Partnerships Manager: Changemakers, Partnerships Director, Finance Team, Community Support Team, Product Lead 

External: Hosted Partners, developers, technical providers and funders. 

Required Experience 

5+ years' experience in operations, partnerships, or programme delivery within a not-for-profit, social enterprise, or international NGO. 

3+ years' experience managing partner or client relationships, ideally across multiple regions or cultures. 

2+ years' experience leading and developing a small team, including setting goals, coaching, and performance management. 

Confident managing systems, workflows, and digital tools (such as ClickUp, Zendesk, Jotform, or CRM platforms). 

Proven ability to coordinate across departments and disciplines to resolve complex partner or client issues. 

Experience designing, documenting, and improving organisational processes or SOPs to drive efficiency. 

Strong analytical and reporting skills, with the ability to interpret data and translate insights into service or system improvements. 

Excellent written and verbal communication skills, with the ability to represent HOST’s tone and values in partner-facing communications. 

Demonstrated organisational and problem-solving skills, with a track record of meeting deadlines in fast-moving, distributed teams. 

Confident working independently in a remote, cross-cultural environment, with strong self-management and collaboration skills. 

At HOST, we believe change starts with people who care. 

If you’re passionate about building systems that help others thrive — and want to play a key role in supporting changemakers around the world — we’d love to hear from you. 

ICT Security Support Technician

Cambridge

Full-Time (35 Hours per week)

Permanent

The successful candidate will be based at our clients head office in Cambridge CB24 9ZR, with the optional flexibility of hybrid working to support work life balance, whilst meeting the requirements of the role

About the role:

As the ICT Security Support Technician, you’ll support our clients cyber security operations, by assisting with the protection of digital assets, networks, and systems from cyber threats. You’ll identify, monitor and respond to security incidents, conducting routine security checks, and supporting the wider IT team with implementing best security practices.

As the ICT Security Support Technician, your duties will include:

· Assist in the monitoring and analysis of security alerts and logs, using security tools such as SIEM systems.

· Help to identify and respond to security incidents, in line with their incident response process.

· Conduct routine vulnerability scans and support in remediation activities.

· Support with user awareness initiatives including phishing simulations and cyber hygiene campaigns.

· Assist in maintaining and updating security documentation, including asset registers, risk logs and access control records.

· Monitor patch management schedules and assist in ensuring timely updates to systems and applications.

About you:

· Knowledge of Networking Fundamentals Understanding of TCP/IP, OSI model, routing, switching, firewalls, and network protocols and basic network troubleshooting skills.

· Be familiar with Windows and Linux environments, including basic command-line operations.

· Have basic IT Support experience in helpdesk, technical support, or general IT assistance roles.

· Experience with installing, configuring, and troubleshooting computer hardware and software.

· Access to transport for work purposes and business insurance for own vehicle where appropriate.

Benefits

- Employee discount scheme (retail, leisure, gym membership and fitness equipment)

- Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)

- Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning

- Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee. 

- Employee Assistance Programme

- Cycle to work scheme (salary sacrifice)

- One day off a year to volunteer for a charity of your choice

- 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service

- Holiday purchase scheme- up to 5 days per annum (pro rata for part-time staff)

- Company sick pay

- 58p per mile business mileage allowance

- Refer a friend scheme (£250)

- Contributory pension scheme, which both you and our client contribute to

- Enhanced maternity and paternity leave

- Flexible Working Policy

- Full induction

- Comprehensive free training and development opportunities with paid time off

- Free onsite/nearby parking

- Hybrid Working Policy

- Flexitime

Please note this role is subject to a basic DBS application.

Closing Date: midnight Sunday 5 July 2026

Interviews to be held: week commencing 13 July 2026