Supporter Care Jobs
Outward is a London based charity and is seeking a Deputy Manager to support the management of a respite service in Tower Hamlets.
Are you experienced and knowledgeable about working with adults with a learning disability/autism and complex needs or Positive behaviour support needs? Are you enthusiastic, motivated and committed?
This is an exciting opportunity to utilise your skills to support the Team manager and the Deputy Manager in coaching and mentoring the staff team, and to embed high standards in the running of the service.
You will be working closely with family carers, professionals and borough wide services to ensure guests have an enjoyable stay and that each person’s needs are met.
The respite service supports about 80 adults with learning disabilities and autism to have overnight stays at Hotel in the Park each year. This newly renovated 7 bed service provides support to people from the borough who have a vast range of support needs. Positioned next to the open space of Victoria Park and all the opportunities that London has to offer, guests enjoy a range of activities both in house and in the community.
About Outward
Outward (Housing) is a vibrant and inclusive charity providing care, supported housing, respite breaks and community support services to people with learning disabilities, autism or other support needs due to age, circumstance or disability. We have been operating successfully for over 45 years, are part of the Newlon Group and work predominantly across North and East London.
We employ more than 400 people, provide services in 9 London boroughs and work with many community volunteers who support our charitable activities. Our vision is that every person should have the opportunity to be valued, active participants in their communities; living the life they choose and breaking down barriers they face by support which engages, enables and empowers people towards further independence.
About the role
· You will work within the values and spirit of Outward to engage, enable and empower people to achieve their goals and ambitions within a person centred approach. You will be striving to promote individual choice, independence and self confidence in people
· You will be required to build and maintain strong relationships and partnership approach with families and involved professionals and stakeholders.
· You will develop, coach and mentor a positive and resilient team of support workers to deliver high quality and personalised support and embed a culture of positive behaviour support.
· You will be responsible for ensuring support is delivered innovatively, flexibly and on a person centred basis to meet the needs and outcomes of the guests supported.
· You will be responsible for ensuring the service is safe, effective, caring, well led, responsive and managed to meet CQC essential standards to a minimum of good service and with aim of achievement of outstanding.
· You will support the team to develop support plans and risk assessments that reflect people’s needs, preferences and aspirations; creating a culture where plans are actively implemented and reviewed so that people are supported in the way that they want.
· Your time at work will be split between support shifts and administration.
About You
· Experience of managing a service for people with a learning disability/autism and complex needs or behaviours of concern is essential
· You will have experience of staff management and the ability to lead, motivate and develop a large team, ensuring staff are appropriately trained. You will be visible in the service and strive to model best practice and inspire support workers.
· A qualification in Positive Behaviour Support Coaching (BILD accredited), or a willingness to gain the qualifications within the first 12 months of employment is essential.
· You will be an excellent communicator liaising effectively with key stakeholders including the multi-disciplinary and health professionals, family carers and people we support.
· You will be able to think creatively and be adaptable in approaches, with experience of implementing emergency management guidance to support staff.
· Experience of carrying out needs assessments and creating support and risk management plans and be committed to include the person, and their circle of support at all times.
· A commitment to providing high quality, personalised active support
· Leading by example, you will uphold the rights of people we support to be involved at all levels of decision making.
· You will share our values and passion to engage, enable and empower people with autism or
a learning disability to lead the lives they want.
· Knowledge of managing a budget or a willingness to learn the required skills
We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. This post involves working with or having access to adults at risk and/or their records therefore we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.
Benefits
We value everything our staff do for the people we support, so we provide a great benefits package:
- 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
- Comprehensive Learning & Development Programme
- Computing Scheme
- Credit Union Scheme
- Cycle-to-Work Scheme
- Death in Service Benefit
- Health Assured – Employee Assistance Programme
- Eye care Vouchers
- Flu Jab Reimbursement
- Long Service Awards
- Pension Scheme
- Purchase Additional Annual Leave
- Refer-a-Friend Scheme
- Retirements
- Loans (including season tickets and parking permit loans)
- Blue Light Card
How to Apply
If you think you are who we are looking for, please submit an application form by following the link below:
Closing Date for all Applications is 23:59pm on 11th August 2024
Interview will be held week commencing on 20th August 2024
Outward is committed to equality and diversity and welcomes applications from all sections of the community.
At Outward, we support people with learning disabilities, people on the autism spectrum, older people and young people at risk in their homes.
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The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Support worker
Location: London Borough of Tower Hamlets
Salary: £27,352.00 per annum
Hours: Hours: 40 hours per week, including sleep-ins
Contract: Permanent
PRHA is a great place to work – Our award-winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness. As an IIP Gold standard employer, we value our staff and commit to develop their skills and support them in their important work.
We have an exciting opportunity for Support Workers within two of our specialist services. We are looking for self-starters with a passion for sparking change in people’s lives. You will have the necessary skillset to empower people and support residents to achieve their goals.
PRHA hostels guarantee a fast-paced, challenging and dynamic environment where no two days are ever the same. We are seeking motivated and energetic individuals to join our teams and help our residents to change their lives for the better.
We are looking for:
Competencies
- Knowledge, empathy, understanding and proven ability to work creatively and engage homeless people whose alcohol/ drug misuse/ mental health/ complex trauma has had significant effect on their physical and mental health, social and coping skills .
- Ability to assess needs, risks (within a framework of positive risk taking) and develop user led support plans.
- Awareness of and ability to identify and address health and care issues with partners, especially substance misuse, mental health, dementia etc.
- Ability to respond to challenging behaviour in a safe way.
- Ability to develop successful professional relationships, working collaboratively with external and internal partners , sharing expertise and learning from colleagues in health, social care,probation and voluntary sector etc
- Knowledge of and commitment to service user involvement, self empowerment, equalities, diversity andservice improvement
- Basic understanding of the principals of delivering support within a Psychologically Informed Environment (PIE) and commitment to working within this model
- Robust knowledge and practical application of adult safeguarding requirements.
- Knowledge and understanding of Healthand Safety in a hostel setting, including dealing with emergencies and working alone.
- A good listener and communicator at all levels, including people with communication difficulties
- A good standard of literacy, numeracy, computer skills and the ability to write accurate and succinct reports.
- Proven ability both to work within a team and use initiative to problem solve.
- Excellent time management skills
- Willingness and ability to support personal care where the service user is at risk
- Ability to implement policies and procedures,standing orders and financial regulations
What we offer
We offer our staff a generous benefits package, which includes:
- Pension Scheme – We offer a group stakeholder pension scheme with 3% employer's contribution, employee contribution is 5%
- Holidays - Employees receive up to 22 days annual leave plus bank holidays rising with long service
- Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health& wellbeing
- Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.
- Season Ticket Loans – We offer interest-free season ticket loans after successful probation
- Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.
How to apply
Please read the full Job Description & Person Specification which can be found on our website. To apply, please send your CV and Supporting Statement outlining your interest in working for PRHA and explaining how you meet the criteria set out in the Job Description & Person Specification. Please send your CV and Supporting Statement by clicking the Apply Now button. Furthermore, applications with no attached personal statement explaining how you meet the job description will not be considered.
It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.
The client requests no contact from agencies or media sales.
Endometriosis UK Support Services are a lifeline for those affected by endometriosis who have nowhere else to turn while they wait for a diagnosis, treatment, and care. We run a successful helpline delivered by volunteers with lived experience of endometriosis, who understand the challenges of living with the disease. Our volunteers provide vital emotional and practical support to those affected by endometriosis.
We have experienced an increasing demand for our services, with a 1230% increase in calls to our Helpline between 2020-2023. The pandemic has left a legacy of delays accessing endometriosis surgery, treatment, and care. Waiting lists across the country are now 60% longer than prepandemic levels. Even with a diagnosis, support can be difficult to access. 72% of those with endometriosis were not given any written information when diagnosed, and 81% report endometriosis has negatively impacted their mental health.
Thanks to the generous support of the community, we are now in the position to expand our support services to include a new specialist support line. The new nurse-led support line recognises the growing need for specialist advice and information offered endometriosis community.
We are looking for an endometriosis clinical nurse specialist to lead on this service, delivering phone and email support for those affected by endometriosis. Working closely with the Head of Support and Information and Specialist Advisor, the Support Line Manager will contribute to the set-up, launch and delivery of this service. This will include recruiting two helpline advisors and designing methods of monitoring and evaluation.
We would accept a job share ensuring the partnership covered 5 days a week, 8.5 hours a day.
Location: Remote or Office-based (London Bridge) or Hybrid (2 days working from home).
Closing date for applications: 1pm Friday 9th August
Interview dates: Will take place around Tuesday 27th August (Exact dates to be confirmed).
The client requests no contact from agencies or media sales.
This is an exciting opportunity for someone with experience of producing innovative and insight-led campaigns from conception to delivery and a passion for line managing a team and developing people.
The Individual Giving Manager will lead the implementation and development of our Individual Giving programme. You will be responsible for managing a team with ambitious targets and an exciting portfolio of campaigns to drive donor acquisition and retention, with a particular focus on digital campaigns.
You will work in a cross team manner, collaborating with colleagues to deliver activities that delight and inspire our supporters, encouraging long term partnership. You will form strong working relationships with internal stakeholders and external suppliers.
We promote flexible working at Terrence Higgins Trust. This position will be a hybrid role based between our offices in either London, Brighton or Glasgow and home working. We offer both National Allowance and London Allowance on top of base salary, depending on location.
The client requests no contact from agencies or media sales.
Peer Support Group Development Officer
We have two positions available:
Area 1: Midlands (Birmingham, Nottingham, Coventry, Worcester etc)
Area 2: The North (Leeds, York, Middlesborough, Newcastle Upon Tyne, Liverpool, Manchester etc)
- Please note that you MUST Live in the area/region that you are applying for
Job Type:
Full-Time- 37 hours per week, remote working with travel across region and occasional national travel, flexible working negotiable by prior arrangement.
Overview:
Following the successful application of a National Lottery award, we are seeking two dedicated and compassionate Peer Support Group Development Officers to set up and sustain local peer support groups for people living with and affected by prostate cancer. These roles focus on building on our established networks to expand peer support in defined areas, facilitating group formation, and enhancing service delivery through strategic outreach and resource development.
This role offers a unique opportunity to make a significant impact on the lives of individuals living with and affected by prostate cancer, providing crucial support through community-based initiatives. If you are enthusiastic about volunteer management and community service and have the skills and experience, we are looking for, we encourage you to apply.
Key Responsibilities:
- Group formation and support: Oversee the setup and operation of 10-12 self-sustaining and independent peer support groups within your assigned region across the lifetime of the three-year project. Ensure smooth delivery, monitoring, and evaluation of group activities. Support existing group leaders and organisers to reach more people living with and affected by prostate cancer with tools and resources.
- Volunteer Coordination: Recruit, train, and support volunteer Support Group Leaders. Assist in the co-production of training materials and resources, aimed at creating self-sustainable groups.
- Community Engagement: Conduct outreach to map existing support services and facilitate the integration of these services with the peer support groups. Host local engagement events to boost volunteer recruitment.
- Data and Case Management: Use a Customer Relationship Management (CRM) system to support high-quality volunteer and case management, ensuring accurate data collection to support service outcomes.
- Training and Development: Develop and deliver tailored training programmes for volunteers based on the specific needs of Group Leaders and Organisers. Set up regional forums for sharing best practices and peer networking. Encourage use of Members Portal to share good practice.
- Documentation and Compliance: Ensure compliance with Best Practice Guidance document. Ensure adherence to safeguarding policies to maintain safe governance of peer support groups.
Skills and Qualities Required:
- Strong Facilitation and Communication Skills: Ability to engage effectively with diverse groups. Excellent written and verbal communication skills are essential.
- Project Management: Proven skills in managing complex projects with multiple stakeholders. Ability to meet deadlines and manage a varied workload.
- Volunteer Management: Experience in recruiting, training, and supporting volunteers in community settings. Knowledge of best practices in volunteer management.
- Influencing: Experience of influencing a wide range of partners and stakeholders, and in particular clinicians and voluntary and community providers within the health and wellbeing community.
- Community Development: Experience of developing and delivering community services with a range of stakeholders, including health and social care workers, commissioners, local authority and community and voluntary partners.
- Data-Driven Approach: Experience with data collection and CRM systems and a commitment to data-driven service evaluation.
- Community Sensitivity: Experience collaborating with people with a lived experience of cancer or other long-term conditions. Ability to understand and empathise with community needs.
- Administrative: Strong administration and IT skills to maintain accurate records and documentation.
- Safeguarding Knowledge: A good understanding of safeguarding practices, particularly concerning vulnerable populations.
Educational Qualifications:
- Relevant qualification or experience in Community Development, Psychology, Public Health, or a related field is preferred.
Essential Requirements:
- A genuine commitment to promoting equality, diversity, and inclusion in all aspects of the role.
- Right to work in the UK.
- Willingness to travel within the designated region and, on occasion, nationally when required.
- Live in the area/region that you are applying for:
Area 1: Midlands (Birmingham, Nottingham, Coventry, Worcester etc)
Area 2: The North (Leeds, York, Middlesborough, Newcastle Upon Tyne, Liverpool, Manchester etc
Please provide a CV and a supporting statement that addresses the included questions
We are hiring for two positions. Please indicate which area you are applying for.
You MUST live in the area/region that you are applying for:
Area 1: Midlands (Birmingham, Nottingham, Coventry, Worcester etc)
Area 2: The North (Leeds, York, Middlesborough, Newcastle Upon Tyne, Liverpool, Manchester etc)
The client requests no contact from agencies or media sales.
Battersea’s Income Generation department plays a pivotal role in making sure we can be here for every cat and dog now and in the future. Working with colleagues across the organisation, we provide members of the public and organisations with opportunities to engage with Battersea and to support our work.
We are looking for someone to join our team as a Supporter Experience Officer, to deliver supporter communication journeys across a range of channels and audiences to retain support, and increase engagement with Battersea and inspire them to continue, increase or diversify their support.
The ideal candidate will have proven experience of planning, implementing and evaluating direct marketing campaigns, with demonstrable knowledge of direct marketing across a range of media channels. They should also have experience of accountability and reporting for results, income and expenditure.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 11th August 2024
Interview date(s): w/c 19th August 2024 (1st round); w/c 26th August 2024 (2nd round if applicable)
For full details, please download our recruitment pack.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.
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The client requests no contact from agencies or media sales.
Supporter Services Manager
We are seeking a passionate and dynamic Supporter Services Manager to lead a Supporter Services team
Position: Supporter Services Manager
Location: London, N1 7GT
Salary: £40,560 per annum
Contract: Full time, Permanent
Closing Date: Thursday 1st August 2024
About the role:
As Supporter Services Manager you will play a pivotal role in ensuring that supporters receive exceptional care and that all donor processes run smoothly. Your leadership will help the charity continue their mission of providing timely and effective humanitarian aid.
Key Responsibilities:
- Team Leadership: Manage and develop the Supporter Services Officer and temporary staff, ensuring clear objectives and personal development plans are in place.
- Workflow Management: Oversee donation processing and enquiry handling, ensuring all deadlines and service level agreements are met.
- Supporter Care: Champion excellent supporter care across all teams and channels, staying informed about best practices in the sector.
- Service Improvement: Develop and refine service level agreements and key performance indicators, continuously improving supporter experience.
- Legal Compliance: Ensure all activities meet relevant legal requirements, including Data Protection and Gift Aid regulations.
- Relationship Management: Build and maintain strong relationships with internal teams and external suppliers to support fundraising efforts.
- Complaint Handling: Manage escalated supporter complaints, ensuring timely and satisfactory resolutions.
About you:
To be successful in the role of Supporter Services Manager, you will need proven experience in line managing a customer or supporter care team, with a strong track record in nurturing talent and achieving results.
Other key skills and experience include:
- Experience of managing gift administration processes and procedures, including Gift Aid, in a UK charity.
- Proven ability to establish, manage and drive outstanding performance from relationships with external suppliers and consultants.
- Experience of financial management including budgeting and forecasting.
- Experience of working in a pressurised rapidly changing environment.
- Excellent interpersonal and communication skills, both oral and written and a confident communicator with all audiences.
About the organisation:
You will be joining a unique and dynamic membership organisation which comprises 15 of the UK’s leading humanitarian agencies. Since it was founded in 1963, they have run over 77 fundraising appeals and raised more than £2.4 billion to help save lives and protect livelihoods in disaster-affected communities around the world. The DEC offers hybrid working; during an appeal, office attendance is mandatory for two weeks.
Other roles you may have experience of could include: Supporter Care Manager, Supporter Experience Manager, Supporter Development Manager, Senior Supporter Experience Manager, Fundraising Experience Manager, Customer Experience Manager, GiftAid, #INDNFP etc.
How to apply
If this role is of interest and meets your skills, experience, and knowledge, then please apply with an anonymised CV (i.e. please state your initials only, not your full name) and a cover letter detailing why you feel you are suitable for the role.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Salary per annum: £24,102 - £25,608
Salary per hour: £12.36 - £13.13
Location: Much Hadham or Bishops Stortford
We are seeking committed and caring individuals with a passion for improving the lives of children and young people and adults! It is a very exciting time to join St Elizabeth's, as our charity grows with our admissions increasing for 2024 onwards.
What can you offer me?
- Full time, part time or Bank hours available – between two or five shifts per week.
- Mixed pattern of early and late shifts (07:00/ 07:15 – 14:30/14:45 and 14:15 – 21:45).
- Rewarding opportunities to support children young people and adult with complex needs and Epilepsy to “live life to the full”.
- From 23 days’ annual leave plus bank holidays.
- Career pathway including registration onto a Level 3 in Residential Childcare or Level 2 in Health & Social Care (fully funded by St Elizabeth’s).
- Onsite training and assessment team delivering a variety of learning and development opportunities.
- 20% uplift on your salary for working overtime on a Saturday & Sunday.
- If you drive and are willing to support our service users to access the community, you could be eligible for a monetary voucher towards your Christmas shopping!
- For those that don’t drive or have access to a car, we offer subsidised staff transport service from Bishops Stortford, Harlow, Sawbridgeworth and Stansted Abbotts that runs in line with our shift patterns.
- Eligible for Blue Light card and other health and leisure discounts.
- Free onsite parking and subsidised canteen.
What will I be doing?
- Daily care and living support, including personal care.
- Promoting independence and learning in line with wellbeing.
- Encouraging fun leisure and social activities ensuring our service users are able to access the wider community.
- Ensuring a safe, secure and clean home environment.
- Food preparation and cooking meals.
- Administering medication (full training provided).
What are we looking for?
We are looking for individuals that are deeply passionate about supporting children, young people and adults to ensure they achieve their aspirations and forge brighter futures. Ideally, you will have some previous experience of working in care or education, but if you can commit to being dedicated, patient and adaptable with excellent communication skills, then you are exactly the person we need!
Calling all drivers! If you drive, we would especially love to hear from you. Our motto is to ‘Live Life to the Full’ and although St Elizabeth’s provides unique and tailored experiences to the people we support, we want to ensure our clients and learners can access every opportunity available to them within the local community and beyond to gain valued life experiences and continuously improve on their journey to independence.
If any of the above sounds like you, then come and join the St. Elizabeth’s community!
How do I apply?
Please complete an application form and upload an up-to-date CV on our website. All offers are conditional and subject to receipt of satisfactory pre-employment checks and references including an enhanced DBS check. Please note we are not on a public transport route, and so drivers are desirable. The salary range advertised is based on full-time equivalent and appointment on the scale is dependent on the role, qualifications and experience. Applications will be reviewed and interviews scheduled on a rolling basis; therefore, we recommend that you apply quickly. We reserve the right to close an advert if we receive sufficient applications ahead of the deadline.
Equality, Diversity & Inclusion
At St Elizabeth’s we aspire to create a diverse and inclusive working culture. We are proud to be recognised as an Investor in People and to hold Disability Confident status. Additionally, we are an equal opportunities employer welcoming all applications from across the community; every addition to our centre is a valued one. Therefore, if you require any reasonable adjustments at application or interview stage, please do not hesitate to contact us as soon as possible.
Safeguarding
St Elizabeth’s Centre is committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. Successful applicants will be required to undertake an enhanced disclosure through the Disclosure and Barring Service. Some of our positions involve regulated activity relevant to vulnerable children, adults and young people. It is a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group. Our vacancies are exempt from the Rehabilitation of Offenders Act 1974.
Registered Charity 1176777
#IND001
REF-215 806
We're looking for a kind, compassionate and resilient Support Worker to join our Mental Health service in Tower Hamlets. No personal care or experience is required, just the right values.
£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community and move towards greater independence by providing a flexible and individually tailored support package. The position is in Tower Hamlets and consists of one high support building with 20 flats and two low support buildings with 20 lower support flats spread over two sites within close proximity.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Building supportive, trusting relationships with customers and creating a positive atmosphere
Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a nighttime routine
Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
Assisting in the recording and reporting of customer incidents
Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
Developing productive relationships with partner organisations to improve service outcomes
Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
Involving customers in the design, development and delivery of the service
Encouraging and enabling tenants to pay their rent and avoid personal debt
Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc
Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
Being responsible for the handover of key information between shifts
Adhering to all other Look Ahead's policies and procedures
For the full list please see our website
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self development
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential:
Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Desirable:
Experience working in mental health
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Do you have experience in customer service and love speaking to people? Do you want to help deliver an excellent supporter experience? If so, come and join our London team and contribute to the incredible work that we do across Sue Ryder.
The Supporter Services & Standards Assistant will be a key team member of a busy Supporter Experience, Data and Insight Team in London.
You will be responsible for:
• Responding to supporter queries, questions, and complaints across multiple channels.
• processing and reconciling fundraising income at Sue Ryder.
• Thanking supporters for their donations and assisting with the delivery of supporter journeys, or aspects of supporter journeys.
• Assisting with the management of compliance and best practice at Sue Ryder.
• Responsible for the day-to-day maintenance of the Fundraising Database
About You
The successful candidate will have excellent communication skills both written and verbal. You will be organised with the ability work with key stakeholders to identify solutions. Ideally you will have experience with fundraising databases, Raisers Edge or RE NXT with excellent attention to detail and an understanding of the importance of data quality.
This is an excellent entry level opportunity for a capable and proactive individual to advance their career and learn about all aspects of Supporter Care.
Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time), - Company pension scheme
- EAP support scheme
- Staff discount with thousands of retailers
- Enhanced maternity, paternity and adoption pay
- and lots more. Please visit our careers website for the full list.
Closing date: 29th July
Interview date: TBC
We aim to give all candidates the opportunity to perform at their best during our recruitment process. Please let us know if you require any adjustments at any stage
If you want more than just a job, we want you. Join the team and be there when it matters.
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.
We're looking for a kind, compassionate and resilient Mental Health Support Worker to join our Mental Health service in Hackney.
£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Felstead Street is a CQC registered care home, which has a heavy focus on supporting customers with enduring mental health care and elderly needs. We provide 24hr high support to 24 customers both female and male. Our building is a purpose-built home on two floors, offering customers individual bedrooms and the use of shared communal facilities and gardens. The service is commissioned by East London Foundation Trust with the care contribution from London Borough of Hackney.
If you enjoy making a difference and passionate about mental health, why not join us?
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- Building supportive, trusting relationships with customers and creating a positive atmosphere in the home.
- Following lone working protocols and maintaining high levels of awareness to health and safety for self, colleagues and customers.
- Supporting customers to maintain a healthy and clean living environment, where appropriate, provide assistance to maintain their living areas are clean and safe from hazards.
- Providing support and assistance to customers during the day who may be experiencing difficulties with their own mental health and seeking appropriate support.
- Providing support with daily living activities including practical assistance to customers who may require this.
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Support customers actively in the community and engage with the local area.
- Develop and maintain links with all key agencies and service providers in the local community
- Pro actively manage health and safety on a daily basis for self, colleagues and customers.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Desirable:
- Experience working in mental health
- Experience working in a CQC registered care setting
- Experience of delivering personal care / assistance.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full job description.
Salary: £41,542 per annum
Hours: 34.5 hours per week
Department: Supporter Marketing and Public Fundraising
Job Type: Full-time
Contract Type: Fixed-term for 12 months (maternity cover)
Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential and every girl can choose her own future.
We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal.
We are recruiting for a CRM & Supporter Journeys Officer to join our Digital and Data Strategy Team (maternity cover for a 12-month fixed term contract). Sitting within the Fundraising and Supporter Engagement Directorate, this is a great opportunity to join our committed team.
In this role you will maintain the supporter database (currently CARE) and support the CRM & Supporter Journeys Manager to continuously improve the way Plan International UK collects, interprets, and uses data to further our marketing activities. Collaborating with Fundraising and Campaigning teams, you will support the delivery and optimisation of our automated supporter journey capabilities to improve supporter experience and retention.
Having previously worked to maintain a database in a supporter-focussed environment, you will have experience of using a relational database and of the management of supporter journeys (in PeopleStage or a similar campaign automation tool), from briefing through to delivery.
For further detail of this role, please see the job profile. Please refer closely to the Person Specification section during your application, to demonstrate your suitability for the role.
For further detail of this role, please see the job profile.
The deadline for applications is 23:59 on Sunday 11 August 2024
Interviews will take place week commencing Monday 19 August 2024
We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences
Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.
REF-215805
Support Worker- NEST
Job type - Permanent/Full -time
Salary - £24,380 per annum (base salary + AW-6% + UWH-£1000)
Hours - 35 (plus 5 hours paid lunch breaks)
Location - Basildon - Ryedene Close
Nacro are pleased to introduce an exciting new support provision called Essex NEST (Nacro Education Support and Transition) which is focused on providing support to young people.
Would you like to be part of a new and growing team of Support workers working with Young People?
You will have your own caseload of young people, maintaining oversight of their progress from the point of service entry through to service exit and independence.
It’s a flexible model in which we aim to provide the ‘right help at the right time’, underpinned by a trauma-informed approach. Our mantra is “No decision about you without you!”
We are currently recruiting for staff to join our exciting new service where you will be working with:
- Young people aged 16 and 17 years old at risk of homelessness.
- Care Leavers aged 18-21
- Vulnerable young parents up to the age of 21
- Other vulnerable 18–21-year-olds
Who are we looking for?
A support worker to provide housing related support to vulnerable individuals together with providing housing and property management with the aim of achieving a successful move-on and other measurable outcomes including supporting service users to achieve independence.
Duties and responsibilities include but are not limited to:
• Engage with actual and potential referral agencies including local authority central access point/gateway services, statutory and voluntary sector agencies in order to generate referrals for the service as required
.• Plan and deliver an effective support and safety plan with the service user referring to specialist agencies as required. The progressions/outcomes identified, delivered and service user contact should be recorded, monitored, reviewed, and updated regularly and in line with contract requirements
.• Ensure that properties are always adequately equipped, maintained, furnished, and cleaned
• Maximise rent collection, ensuring successful housing and other welfare benefit claims are submitted and maintained, taking proactive action to minimise rent arrears in line with targets, monitoring the account and recording all actions and where necessary taking appropriate action when arrears arise in line with policy and procedure
.• Minimise void time by taking a pro-active approach to ensure properties are re-let as soon as possible in line with targets.
Your duties may vary from time to time within the broad remit of your role and grade.
You are required to undertake any such reasonable and appropriate duties
Car driver needed
DBS check will be required for this role
For a full Role profile click
For details of Nacro excellent benefit click
Apply Online
Transforming Lives for Good (TLG) are a national Christian charity working in partnership with local churches to give struggling children a hope and a future. An exciting opportunity has arisen for an individual to join our award winning (Sunday Times Best Not for Profit to work for) team as Supporter Development Fundraising Lead.
The Supporter Development Fundraising Lead will play a crucial role. We are looking for a high energy, passionate fundraiser who is highly relational. You will work towards the income targets including regular, one off and mission pot donations. In addition, you will understand goals that work together with income, including acquisition and stewardship targets, applying your strong knowledge of the Code of Fundraising Practice across all our activities and ensure we work in a compliant way.
The ideal candidate will be familiar with fundraising methods including prospecting, research, making initial contact, and growing a connection to our movement through one-to-one conversations and other communications channels. We’re looking for somebody who is highly organised and able to deliver events from concept to finish. You will also be a team player, able to engage and motivate other team members to get on board with fundraising and bring their expertise to the process.
TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. TLG is also committed to safeguarding children and young people and expects all staff and volunteers to share in this commitment. The successful applicant will be required to undertake an enhanced disclosure via the DBS. We would welcome applications from candidates from diverse backgrounds, to enable us to better reflect the needs of the communities we serve.
Applications will be reviewed on application prior to the closing date. We reserve the right to interview and appoint prior to the closing date if a suitable applicant applies. The date of interviews is to be confirmed.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Internally your job title will be Recovery Worker.
You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Richmond Fellowship’s Adelphi Court as a Recovery Worker.
Adelphi Court is a mental health, supported housing and community based service, working to a recovery model. We provide a range of support services for people with mental ill health to access in their local community, including outreach support, peer support and supported housing. We have been operating in the area for a number of years and offer a staffed service to our residents aged 18 and upwards. Our service is partially staffed between the hours of 09:00 and 21:30, with a mixture of shifts to cover service delivery. You will be required to work every second weekend.
We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in. Responsible for helping and inspiring the people who use our services to maintain their tenancy and independence in the community, we’ll rely on you to work with them to come up with a personal support plan that will see them achieve their goals and aspirations. Whether it’s developing their domestic and finance management skills or accessing work, leisure or educational opportunities, one thing’s for sure ‐ you will have every chance to shine.
No relevant experience is required as full training will be provided, although candidates with an understanding of mental health issues and/or lived experience would be welcomed. More important is your caring and compassionate nature and empathy and enthusiasm for helping others. Whatever your background, you’ll need to be happy to work both independently and within a team and willing to be part of a weekly rota system and flexible hours.
In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.
This is a permanent part-time role requiring the post holder to work 30 hours per week.
We are committed to increasing our diversity and welcome applications from those with Lived Experience.
To apply, please send a CV and covering letter explaining why you feel you are right for the role.
On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will be renamed to reflect the new organisation.