Supporter care jobs

Westway Trust is looking for an inspiring and motivated Health & Social Care Tutor to deliver high-quality teaching to adult learners in North Kensington. You will design and deliver the Level 1 Award in Health and Social Care, supporting learners through engaging sessions, effective assessment, and tailored guidance.

The role involves preparing lessons and resources, carrying out initial assessments, tracking learner progress and attendance, and supporting learners to achieve positive outcomes. You will also contribute to the development of the adult learning programme and achieve key performance targets set by the GLA and RBKC.

This is a great opportunity for a committed tutor with experience in adult learning and a passion for supporting diverse communities.

Key responsibilities of the role include but are not limited to:

Teaching

• Deliver high quality sessions including theory and practical demonstrations.
• Lessons are well prepared, suitable resources are developed and marking and assessment is carried out to a high standard in a timely manner (including Scheme of Work and Lesson Plans)
• Appropriate diagnostics carried out to ensure learners are on the correct programme.
• Progress is monitored and tracked through one to ones and tutorials.
• Individual Learning Plans produced for all learners and termly Progress Reviews carried out and kept up to date.
• Learner attendance and punctuality is monitored and where this falls below expectations, suitable interventions are carried out.

Administration

• Maintaining up to date course files and submitting accurate data on attendance and achievement within agreed deadlines.
• Preparing groups of learners for accredited assessment (exam or portfolio) & non accredited assessment (RARPA), marking assessments and taking part in internal moderation and/or consultation meetings with appropriate Trust staff.
• Providing feedback on appropriate documentation for example observation, IQA reports etc.
• Running end of course evaluations and writing tutor end of course reviews.

General 

• To comply with any Health & Safety regulations and, in particular, be familiar with the procedure to be adopted in case of fire and or other Health and Safety concerns e.g. Risk Assessments.
• To attend and participate in meetings, including management meetings, end of term tutor meetings and Westway Trust staff meetings.
• Attending training with Westway Trust and the Royal Borough of Kensington and Chelsea and keeping up to date with developments in adult learning.

Qualifications:

• A relevant qualification at Level 3 or higher in Health and Social Care or, equivalent relevant and recent experience.
• Either a full teaching qualification for working in adult learning (DTLLS, PGCE or DET) or, a willingness to work towards a teaching qualification
• Previous experience in assessing and tutoring adult health & social care learners.
• Proven experience in adult education.
• A minimum GCSE English Grade C or equivalent.

Knowledge and Experience:

• Experience of teaching and assessing Health and Social Care qualifications in post 16/further education or adult education.
• Experience of teaching adult learners of mixed abilities and an understanding of appropriate teaching strategies in a similar role.
• Occupational competence/experience in health and social care setting.
• Experience of assessing and recording progress, both in accredited and non-accredited learning and supporting learners.
• Knowledge and experience of working with a variety of exam boards.
• Understanding of the RARPA (Recognising and Recording Progress and Achievement in non-accredited learning) system.
• Experience of working/teaching refugees and or asylum seekers.

Personal Skills:

• The ability to plan programmes of work and develop creative, relevant activities that will facilitate learning.
• The ability to motivate and encourage learners with a variety of learning experiences and from diverse backgrounds.
• Excellent communication skills, both verbal and written and the ability to work as part of a highly collaborative team.
• A flexible approach and a willingness to teach in a variety of community venues and to teach cover classes as required.

Benefits of working with us:

• Great location in the heart of North Kensington
• Investor in People (IiP) employer
• Free gym membership at health club one minute walk from the office
• Pension scheme
• Life Assurance
• Sick pay scheme
• Season ticket / bicycle loan
• Free eye test voucher

The application deadline is Sunday 8 March 2026 when applications will be reviewed and shortlisted for interview. However, we reserve the right to close the application early.  An early application is strongly recommended. Please apply directly from our website.

As Helpline Care Navigator (HCN), you will act as the first point of contact for individuals, families and health professionals across the North and North East region.

You will deliver compassionate, person-centred support and clear, practical information via telephone and email, ensuring people affected by PSP & CBD feel heard, informed and supported at every stage of their journey. Alongside direct support, you will actively engage with health and social care professionals, neurology clinics and wider partners to strengthen local awareness of PSP & CBD and enhance referral pathways across the region.

This is a key role in maintaining continuity, quality and momentum within our Helpline service during a period of maternity leave and you will be reporting to the Helpline and Support Services Manager.

Hours of Work & Annual Leave

• 35 hours per week -  this may include working some unsociable hours, including evenings and weekends.
• 28 days plus bank holidays. Pro-rated for part time role.

The main office is in Milton Keynes, and we have a hybrid working policy with most staff spending one day a week in the office and the remainder working from home. There is flexibility in the arrangements that need to be agreed upon with the line manager.

Key Responsibilities

• To be ‘first point of call’ for people with PSP & CBD and their families living in North and Northeast region including, Greater Manchester, Merseyside, Lancashire, Cumbria, North Yorkshire, Tyne & Wear & Northumberland. Providing people with support and information over the phone and via email.
• To raise awareness of PSP & CBD across all health and social care disciplines in the region by engaging with HSCP’s and neurology clinics.
• To provide accurate information in all aspects of PSP & CBD in response to enquiries and signpost onto other organisations where appropriate.
• Ensure a maximum response to all helpline calls, emails and enquires.
• To keep clear and accurate records and statistics of enquires received and actions taken.
• To carry out a maximum number of proactive calls to people affected by PSP & CBD within the region as directed by the Helpline Manager.
• Develop and maintain the existing database of key health and social care professionals and regional services.
• Attend outreach events to build the profile of PSPA services amongst health and social care professionals.
• Work with the Director of Policy and Influencing to identify ways in which services and care can be improved for families affected by PSP & CBD in the region.
• To signpost to PSPA Support Groups and services.
• Liaise with external services to signpost to local support.
• Take an active part in the delivery and planning of information and support events, which may include the possibility of overnight stays and weekends.
• Liaise with the fundraising team to signpost to fundraising activities.
• Liaise with the Volunteer Coordinator to maintain and build volunteering in the region.
• To attend and contribute constructively to team and other meetings as required.
• To ensure the implementation of policies, procedures and quality standards as defined by PSPA.
• Contribute to the development of literature and articles for PSPA Matters.
• To undertake any other tasks, by agreement as required, in support of the work of PSPA.

The duties may be changed and/or varied to meet changing circumstances at the discretion of the CEO and Board of Trustees.

Person Specification

Essential Criteria:

• Experience in delivering helpline and/or information and support services
• Excellent listening and interpersonal skills, with the capacity to listen actively understanding different points of view
• Ability to keep accurate records
• Willingness to undertake training and continuing personal development
• Experience of and sensitivity to communicating with audiences from a range of backgrounds
• Strong IT skills, with experience in MS Office products and customer relationship management software
• Flexible and reliable attitude and the ability to self-organise and to work without direct supervision
• Good communication skills, both oral and written and excellent telephone manner
• Ability to manage difficulty questions, emotions and situations in a calm and confident way.

Desirable Criteria:

• Knowledge of PSP & CBD or other neurodegenerative diseases and/or experience of working in the NHS
• An understanding of Safeguarding and an ability to follow relevant policies and procedures
• Knowledge of healthcare or social care systems.

For more information about this role, please visit our website.

Benefits

• Pension Scheme
• Employment Assistance Programme

Business Process Transformation Lead (Fundraising / Nonprofit)

Contract: 9 months (with potential extension)
Location: Remote (within 3 hours of GMT)
Organisation: Animals Asia Foundation

Animals Asia is delivering a major Business Process Transformation Project at an important moment in our global growth. We are seeking an experienced consultant or freelancer to lead the technical delivery and management of this work, helping us redesign core fundraising processes and build long-term capability across our global Supporter Engagement function.

About Animals Asia

Our Supporter Engagement Department is progressive and ambitious. Last year, our income grew by over 30%, and we have now launched our new 3–5 year strategic plan. We are moving towards a data-led Customer Experience model, combining relationship fundraising with innovation in technology, data and supporter journeys to create strong, meaningful engagement with supporters around the world.

You will join a talented and dedicated international team at a time of investment and organisational transformation. This is a unique opportunity to shape how global fundraising operations work and to leave a long-lasting, positive impact for animals through improved supporter experience and stronger internal systems.

This role will support operational transformation across all areas of Supporter Engagement, including Gift Processing, Data and Insight, Communications, Individual Giving, Supporter Care, Technology and Philanthropy.

The Role

We are looking for a consultant who can turn ambition into action by reducing operational debt, tackling manual processes, and creating scalable, efficient ways of working. This is a hands-on role, working directly with teams across the organisation to design, test and implement new business processes.

Key Responsibilities

1. Transform core fundraising business processes

• Map current (“as is”) processes, supporter journeys and touchpoints
• Identify inefficiencies and design future-state (“to be”) workflows aligned with transformation goals
• Apply process improvement methodologies to streamline operations
• Create clear documentation for all redesigned processes and workflows
• Work closely with the Head of Technology to translate business needs into technical requirements
• Test, refine and support implementation of new processes with stakeholders

2. Project manage and champion a process-led approach

• Act as project lead, following our internal project governance approach
• Plan and facilitate workshops to gather requirements, assess options and develop process models
• Support organisational change with communication planning and stakeholder engagement
• Present clear, compelling recommendations to influence cross-functional teams
• Encourage collaboration to ensure new processes are embedded and sustainable

3. Build long-term process management capability

• Recommend tools and technology to support ongoing process management
• Work with key stakeholders to improve their process management skills
• Implement best practice standards for process mapping and documentation

Essential Requirements

• Significant experience in fundraising process mapping, redesign and implementation
• Strong written and verbal communication skills
• Ability to facilitate detailed, productive workshops
• Proven experience as a project manager
• Change management expertise, including supporting teams through new ways of working
• Flexibility to attend meetings and workshops with our global team outside standard office hours (particularly mornings)

Location

Remote, ideally within 3 hours of GMT.

How to Apply

Please submit your expression of interest, including:
• Your CV
• A short personal statement (maximum one page) outlining how you would approach the project and how your experience meets the requirements
• Your day rate
• The number of days per week you can commit
• Your earliest available start date
• Confirmation that you are open to a nine-month contract (with potential extension)

If you anticipate any issues meeting the deadline, please let us know so an alternative can be agreed.

Job Summary

This is a three-year National Lottery funded role which will support ReMind’s post diagnosis support team to deliver and further develop a programme of interventions and resources for those diagnosed with dementia, their carers and families in communities in BA2, BA3 and BS31.  This role is key to supporting delivery of a suite of annual activities including courses, events, information days and peer support sessions. The post holder will work with the Head of Engagement, Programme Manager and wider project team to contribute towards planning and to deliver support interventions as well as supporting local partnership working, ensuring take-up of interventions and an excellent beneficiary experience.

ReMind UK overview

ReMind UK is an independent charity and internationally renowned centre for research, diagnosis and treatment of neurodegenerative diseases. Our research aims to improve life for people with dementia and their families and carers, and to find drug and non-drug treatments for people with conditions such as Alzheimer's disease and other diseases predominantly affecting older people. Our contracted NHS Memory Clinic service, private memory assessments and allied activities provide support to people affected. We are currently in an ambitious phase of organizational development increasing our impact through clinical and academic research and our post diagnosis support. We work closely with the Universities of Bath, Bristol and other research Institutions, both nationally and internationally and with the Royal United Hospital, Bath.

The Role

This is an exciting and varied role which will suit an organised and compassionate individual who loves working face to face with groups and supporting people to live their best life.  You’ll be an excellent communicator with the ability to engage people in activities ensuring the person with dementia can fully participate as well as carers. As Facilitator, you will use your insight into what works best in supporting those affected by cognitive impairment to support design of our interventions for people diagnosed with a memory condition and those who care for them. You will work closely with staff, volunteers, partners and beneficiaries to deliver accessible, safe and supportive events and course sessions, ensuring that people who engage with the post-diagnosis support programme, connect with others with shared experience, are adequately supported to take part and have fun, and receive appropriate resources to help them to live well with dementia for as long as possible.

KEY RESPONSIBILITIES 

1. Deliver friendly, stimulating, person-centred interventions on behalf of ReMind UK, including courses in local community venues, seasonal group activities and events and Carers Information Days as agreed with the Programme Manager.

2. Take responsibility for opening up, clearing up and locking venues as required.

3. Manage volunteers during sessions ensuring roles are organized and volunteers briefed on activities and schedule.

4. Facilitate sessions including welcoming participants,, greeting guest speakers, introducing and setting up activities, supporting participants and ensuring everyone is able to fully participate with the support of staff and volunteers.

5. Gather feedback from groups and adjust activities or session content and timings as needed to ensure that interventions are tailored to the group and individual needs and preferences are met.

6. Support the Project Team through contributing insight and experience from working closely with beneficiaries in a variety of venues to design year-round evidence-based interventions that meet the needs of participants and funders.

7. Working with the Programme Manager, support awareness raising, researching, initiating and maintaining partnerships with local community groups, health care providers and stakeholders to ensure ReMind UK maximizes reach and creates adequate awareness of the post-diagnosis support programme.

8. Ensure that materials and resources used at events, groups and courses are requested and purchased in good time and taken to each intervention.  

9. Work with the Project Team to ensure attendance and evaluation data is captured at each intervention, allowing time for collection of feedback from participants and ensuring data is accurately captured through processes set out by the Programme Manager for reporting to funders and for continuous improvement of interventions.

10. Contribute to the production of Risk Assessments and mitigations to ensure safeguarding of beneficiaries during interventions.

11. Act on and disseminate any feedback or complaints from beneficiaries using insight to inform changes to interventions or delivery and if a complaint, report to the wider Project Team and manage in accordance with the complaints procedure.

12. Speak to beneficiaries expressing an interest or being referred to the programme to ensure they are appropriately allocated a suitable event or course

13. Gather stories, testimonials and images from interventions and keep up to date records of permissions for use, ensuring these are communicated with the team and input onto the CRM.

14. Any other reasonable duties requested appropriate to the role, your skills and responsibilities.

Interviews will take place Thursday 26th March 

The Diocese of Truro is home to 305 church buildings — extraordinary places of worship, history, community and culture. Each one tells a story about the people of Cornwall and the faith that shaped our landscape. We are committed to supporting the volunteers and clergy who care for these much‑loved spaces, ensuring they remain sustainable, welcoming and fit for mission.

As part of our ambitious Buildings Strategy, supported by the Church of England’s Buildings for Mission programme, we are expanding our capacity and seeking a Church Buildings Support Officer (CBSO) to join our Buildings, Environment and Land Team. A second CBSO will be recruited later in the year, and between the roles we aim to cover two specialist areas:

• Fundraising and grant support (particularly heritage and capital grants)
• Community engagement and enterprise development

We welcome applicants who bring strength in at least one of these areas. All CBSOs will also provide general fabric and funding advice.

As a CBSO, you will be an advisor, problem‑solver and encourager — working alongside parishes to help them repair, adapt and make the best possible use of their buildings. You’ll support everything from maintenance plans to major capital projects, helping churches access funding, specialist guidance and community partnerships.

You will play a key role in ensuring church buildings are well cared for, environmentally responsible, and equipped for worship, ministry and wider community life. The right person for this role will understand buildings in community settings and how they are used. They will be interested in heritage buildings and also know about, or want to learn about, churches and how to care for them. We need a strong communicator who can adjust to different audiences, engaging people in the cause rather than bulldoze them. The skills to bring people together to collaborate are key. Experience of developing and managing projects with community groups/faith groups and fundraising, as well as experience in budget management is important.

Ideally, we seek someone with a qualification and experience in a relevant area, but we are very happy to invest in the right person and can offer a range of training and support.

This role offers the opportunity to make a lasting impact as part of a unique organisation that prides itself on being a supportive employer. At the Diocese of Truro, we value work-life balance and employee wellbeing and are committed to supporting your development. We offer additional benefits such as flexible working, up to 26 days holiday plus bank holidays, a range of wellbeing activities and the Church of England Pension Scheme with 9-15% employer contributions. More information on this here.

The closing date for applications is midnight on 16 March 2026 with interviews being held on 25 March 2026 in Truro.

This role has been made possible with support from a grant from the Church of England.

We welcome applications from all suitably qualified persons. However, we would particularly welcome applications from those with a disability, or from a UK minority ethnic background, as these groups are currently under-represented in our staff.

About us

Wood Street Mission is a children’s charity helping children and families impacted by poverty in Manchester and Salford. 

We provide practical help to help meet children’s day-to-day needs and improve their life chances. We give clothes, bedding and baby equipment to struggling families, along with toys and books which are important for children’s wellbeing and development.

We support engagement in education by helping families with the costs of school uniform and run Book Roadshow events in schools to promote reading and improve children’s literacy. We work to raise awareness about child poverty and help thousands of children and their families every year.

We are looking to recruit a Grants and Trusts Fundraiser to join our growing team, as we take Wood Street Mission to the next level. You will be responsible for managing and delivering our Grants and Trusts income stream, developing long-term relationships with funders, and building on our small but successful track record. The Grants and Trusts Fundraiser is a pivotal role in helping us to accelerate our growth even further so we can help more children to thrive free from poverty.

The role is flexible between the office in Manchester and working from home.

Purpose of post

As the Grants and Trusts Fundraiser, you will be responsible for securing grants of varying sizes, translating the charity’s work across our five projects into compelling, high-quality applications for a range of audiences. Working collaboratively with the wider charity team, you will have a hands-on role in understanding our projects to ensure you can authentically convey our mission and our impact to funders. 

You will provide excellent care to existing and new supporters, ensuring reporting requirements are met and that funders are kept informed of how their support has enabled the charity to continue its work.

A key responsibility will be to contribute to and develop the Grants and Trusts fundraising plan. You will work to identify, secure and develop a robust pipeline of grant funders to maximise income and enable continued growth and sustainability of Wood Street Mission’s work. 

Main duties and responsibilities

1. To contribute to and develop the Grants and Trusts fundraising plan as agreed with the Fundraising Lead, to support the charity’s strategy

2. Meet agreed key performance indicators and to monitor and report on these targets

3. To keep up to date with funding policies and grant giving organisation news to inform the fundraising plan

4. To work closely with the Fundraising Lead and other members of the team to ensure a coordinated approach and excellent level of care for supporters, through appropriate and engaging communication methods

5. To research and develop new funders to support the achievement of fundraising targets

6. Frequently report on progress of Grants and Trusts fundraising to the Fundraising Lead

7. Work with the wider charity team to build a bank of individual stories and information for each of the five projects, to develop a Case for Support which can be adapted to different audiences

8. To work with the Fundraising Lead and the charity team to carry out a Full Cost Recovery exercise across all five projects, to provide a clear overview of the charity’s income and expenditure budget

9. Write comprehensive and persuasive applications to funders and prepare tailored presentations for a range of supporters

10. Build, nurture and account manage relationships with grant giving organisations, providing impact assessments, case studies and progress reports as required

11. Implement an effective stewardship process to maximise income and encourage long-term support, so funders feel appreciated and understand how their support has made an impact

12. Ensure grants are acknowledged promptly and reporting requirements are met within agreed timescales

13. To work alongside colleagues within the charity to identify potential grant funding opportunities and potential cross team working opportunities to ensure the charity maximises income across all income streams

14. Maintain up-to-date and accurate funder and volunteer records on the Beacon database, and to input data, donations and consent preferences, ensuring all data processing is GDPR compliant

15. To provide general administrative support to the Fundraising team

16. To represent Wood Street Mission as required at special events, and to proactively seek out new funding prospects and networking opportunities

17. To act as an ambassador for Wood Street Mission and promote the charity

18. To champion the Fundraising Regulator Code of Fundraising Practice, upholding a high standard of fundraising that is legal, open, honest and respectful 

Other areas and general work duties:

1. Work collaboratively on a daily basis with the wider charity team, including the Finance, Marketing, Administration and Project Development/Worker team

2. To support a safe working environment

3. To attend and participate constructively in staff meetings, supervision and appraisal

4. To implement Wood Street Mission policies and guidelines as set out in the staff handbook

5. To undertake training to develop knowledge, skills and confidence as agreed with your manager

6. To work flexibly and undertake such other work appropriate to the post as may be assigned by your manager. If evening and weekend event work may be required TOIL can be taken.

7. Other tasks and duties relevant to the role as required by the organisation

Personal Specification

Experience:

· Experience working in a fundraising or customer care environment

· Experience of working towards targets and with a wide range of stakeholders

· Experience of writing and developing funding applications, proposals and budgets

· Experience of delivering presentations to different audiences in a variety of settings

· Experience of using a CRM for data analysis and reporting

· Success in securing high-value trust and grants (Desired)

Knowledge, Skills and Abilities:

· An excellent understanding of effective supporter care and stewardship

· A genuine interest in the issues of child poverty and an understanding of Wood Street Mission’s aims to tackle these issues

· Excellent interpersonal skills, capable of communicating with a diverse range of people with sensitivity, confidentiality and respect

· Excellent attention to detail, ability to keep clear and accurate records, and a desire to offer a high standard of service to our supporters

· Excellent organisation and time management skills, with an ability to work effectively under pressure and prioritise overlapping deadlines

· Excellent written and verbal skills, with the ability to communicate clearly with different audiences

· Excellent numeracy skills including the ability to track income, interpret accounts and present detailed financial information for supporters

· High IT proficiency with an excellent working knowledge of Microsoft Office, Outlook and social media platforms

· Ability to work proactively and autonomously, using your own initiative to overcome challenges and problem-solve

· A good team player who can work collaboratively and alongside with the wider team and volunteers

· A self-motivated individual with a drive to achieve targets

· GCSE Level Education including Maths and English

· Excellent understanding of all aspects of fundraising and a commercial awareness of fundraising trends in the UK (Desired)

· Knowledge of charitable grant giving organisations, funding policies, data protection and fundraising best practice (Desired)

· A good working knowledge of the Code of Fundraising Practice and the Charities Act (Desired)

We are recruiting a Young Adult Carers (YAC) Support Worker to join the East London YACs Project, delivered in partnership between Carers Centre Tower Hamlets and City & Hackney Carers Centre. 

About Us 

Carers Centre Tower Hamlets has supported unpaid carers for over 25 years, providing advice, advocacy, wellbeing activities and hospital-based support to carers of all ages. We are rooted in our community and committed to tackling inequality, reducing poverty and improving carers’ life chances. 

City & Hackney Carers Centre has been supporting carers in Hackney and the City of London since 1996. They provide information, peer support, emotional wellbeing services and specialist programmes for carers across the life course. Together, our organisations bring deep local knowledge, strong partnerships and a shared commitment to co-production. 

Through this joint project, we are building a cross-borough service that reduces isolation, improves wellbeing and creates real opportunities for young adult carers aged 16–25. 

About the Role 

Young adult carers often balance education, employment and relationships alongside caring for someone they love. Many experience isolation, stress and limited opportunities. 

This role is about creating safe spaces, building peer networks and supporting young people to shape their futures. 

You will: 

• Provide one-to-one support to young adult carers across Tower Hamlets and Hackney 

• Co-facilitate weekly peer support groups 

• Deliver outreach in colleges, community settings and partner services 

• Organise respite activities, workshops and trips 

• Support young people to access education, employment and wellbeing services 

• Contribute to a co-produced programme designed with young adult carers 

You will help deliver clear project outcomes, including supporting at least 120 young adult carers per year and enabling 80% to report improved wellbeing and reduced isolation. 

About You 

We are looking for someone who: 

• Has experience working with young people aged 16–25 

• Can build trust quickly and facilitate engaging group sessions 

• Understands the pressures faced by young carers 

• Is organised and confident managing a caseload 

• Is committed to equality, inclusion and youth empowerment 

Join us as Marketing & Communications Manager and lead the storytelling, campaigns and channels that raise our profile and drive vital supporter engagement. You’ll develop and deliver integrated marketing and communications plans that boost awareness, improve access to our care services, recruit and retain supporters, and amplify fundraising activity across digital, print and community touchpoints.

This is a hands‑on, strategic role where your creativity and data‑led approach will directly increase income and deepen community connections. As the lead communicator for a small Hospice, you’ll have scope to shape our brand, test new ideas, and see the measurable impact of your work on the people and families we support.

This role is perfect for you if:

• You love turning impact into clear, compelling stories that motivate action.
• You enjoy planning and delivering multi‑channel campaigns from brief to delivery.
• You’re comfortable with both creative production and performance analysis.
• You like working closely with fundraising, programmes and senior staff in a small team.
• You want to see your work directly support local people and services.

What you’ll be doing:

• Developing and owning an integrated marketing & communications plan to support organisational goals across fundraising and Hospice services.
• Planning and delivering multi‑channel campaigns (digital, email, PR, print, events) that drive awareness, acquisition and retention.
• Creating and commissioning written, visual and video content that communicates impact and donor journeys.
• Managing website content, social channels, email marketing and paid digital activity; monitoring performance and optimising campaigns.
• Collaborating with Fundraising to design supporter communications, stewardship materials and campaign briefs.
• Managing external suppliers, volunteers and budgets; ensuring brand consistency and compliance.

What we’re looking for:

• 3+ years’ experience in marketing/communications, ideally with charity or fundraising experience.
• Strong copywriting, content production and campaign management skills.
• Practical experience with CMS, email platforms, social media and analytics tools.
• Creative, organised and data‑focused with the ability to prioritise and deliver to deadlines.
• Excellent interpersonal skills and a collaborative approach.

Why join us?

• Play a central role in shaping our public profile and increasing vital income for, and awareness of, local Hospice care.
• A visible, strategic position with freedom to innovate and test new approaches.
• Opportunities for professional development and varied hands‑on experience.
• Flexible working and meaningful, direct impact on patients and families.

Location: Hexham, hybrid working will be considered.

Hours: Full-time, with some weekend and out of hours working

Reports to: Head of Income Generation

Closing date: 9 March

Interviews: w/c 16 March

About The Role

Hilldrop Road is a registered care home providing long term accommodation, support and care to up to 29 men with a history of alcohol misuse, homelessness and mental health conditions, with related physical health needs. The service has staff working on a rota basis including evenings and weekends as well as bank holidays and sleep-in shifts.

In this highly fulfilling role you will actively provide personal and physical care support to residents and enable them to access health, social and personal care services that will empower them to live fulfilling lives with dignity in a social care setting.

All residents are in receipt of ongoing recovery orientated needs assessment and support plans that actively promote their personal, social, cultural and familial identity, as well as specifying the health provision required to maintain as much independence as practicable in a registered care setting.

About you

We are looking for a dedicated, hardworking and assertive individual who is committed to providing the highest standards of care to our residents. You should be a conscientious person who must be able to demonstrate capability of responding appropriately to a variety of needs from our resident group.

Working hours are part of a 24/7 rota, shifts will include evenings, weekends, bank holidays and sleep-in shifts. Applicants will therefore need to be willing to work these shifts to meet the needs of the role. 

We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we’ll let you know! 

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups. 

How to apply

Click the ‘Apply Now’ Button at the top of the page to start your online application form. 

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website. 

Closing date: 10am on 5th March 2026

Interview and assessments on: 19th March 2026

Are you able to build excellent relationships? Do you have fundraising or relationship management experience? Can you adapt your communications to a wide range of audiences?

Then we might have the perfect job for you!

Title: Supporter Engagement Coordinator
Reports to: Supporter Engagement Manager
Hours of work: Full-time (35hrs per week – part-time working considered)
Salary: £29,762 – £31,888 FTE, depending on skills and experience
Based from: Bristol – office base at County Gates, BS3 2JH
Covering: Bath, North East Somerset & North Somerset

About Us

We are Great Western Air Ambulance Charity, dedicated to providing air ambulance and critical care services across Bristol, North Somerset, Bath & North East Somerset, Gloucestershire, South Gloucestershire and parts of Wiltshire. From volunteers to Specialist Paramedics, from senior Consultants to retail and fundraising staff, we are a team, working to save lives that would otherwise be lost. We seek to continually develop and adapt our activities to meet the needs of local communities, whilst impacting nationally and influencing global pre-hospital care. Our work is deeply satisfying, and every member of the team is committed to this service, and to saving as many lives as we can.

About You and The Role

At Great Western Air Ambulance Charity, we’re looking for a new Supporter Engagement Coordinator to provide excellent stewardship for our supporters in B&NES and North Somerset. We’re after someone with passion – for our cause, for the people we help and most importantly for the people who help us save lives.

We’re looking for someone who is dedicated to doing their best, a person who can work independently but also collaborate within and beyond their team, who has compassion for our supporters and stakeholders and who is curious about exploring new approaches and keen to learn and develop. Our successful candidate will have a background in the charity sector, with great relationship management and communication skills as well as the ability to manage projects.

GWAAC is a great cause to fundraise for, and we have amazing stories to tell and experiences to offer. Our work is very rewarding for our team too – at GWAAC we know that we are contributing to saving local lives every week. We’re looking for someone who shares our passion for that. You would be joining GWAAC at an exciting time, as the charity continues to grow and innovate in the field of pre-hospital care. You will be supported in developing your skills and be part of a dedicated team committed to saving local lives.

GWAAC is committed to equity, diversity and inclusion. We encourage applications from candidates from a range of backgrounds and experiences. GWAAC puts people first and upholds a culture of safeguarding.

Closing date: 9am 2nd March 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

The UCL Dementia Research Centre (DRC), based in the Department of Neurodegenerative Disease and led by Professor Nick Fox, is a hub for clinical research into various forms of dementia. Our work focuses on identifying and understanding the disease processes that cause dementia, the factors that influence these disease processes, and how best to support people with dementia and their families. In addition to our research, we also provide a cognitive disorders clinic within the National Hospital for Neurology and Neurosurgery.

Rare Dementia Support (RDS) is a UCL-led collaborative service offering specialist social, emotional and practical support services for individuals living with, or affected by, a rare dementia diagnosis. Our vision is for all individuals with, at risk of, or supporting someone with one of these forms of dementia to have access to information, tailored support and guidance, and contact with others affected by similar conditions. RDS is provided by the UCL Dementia Research Centre (DRC) at the Queen Square Institute of Neurology and the National Hospital for Neurology and Neurosurgery - where the post is based - and partners, and funded by The National Brain Appeal.

You will contribute to the work of the Rare Dementia Support (RDS) direct support team providing advice via support calls and in-person at the new Rare Dementia Support Centre (RDSC) by supporting people living with atypical, inherited, and young onset dementias, their carers, their families, and their friends, and professionals and practitioners working to support them. This role includes the opportunity to shape and direct special projects related to the development of new support groups, professional training, or patient and public involvement/engagement (PPI/E), in line with the activities of RDS and the wider Dementia Research Centre.

This post is offered on a hybrid basis with the expectation that you will be on site or at agreed regional work locations for 60-80% of your working week. You will also be expected to occasionally work on Saturdays and some evenings to attend support group-related activities which are usually held off-site in central London (but may require business travel). Restrictions on taking annual leave at times of high, section-specific workload may apply.

The post is available immediately and funded by a donation from UCLH Charity until 31 December 2026 in the first instance.

If you need reasonable adjustments or a more accessible format to apply for this job online, or have any queries regarding the application process, please contact the Institute of Neurology HR Team (ion.hradmin at ucl.ac.uk).

Informal enquiries regarding the role can be addressed to Nikki Zimmermann (nikki.zimmermann at ucl.ac.uk).

For a full job description please visit UCL's online recruitment portal (https://www.ucl.ac.uk/work-at-ucl/search-ucl-jobs) and search using vacancy reference B02-10109. To apply, please upload a current CV, complete the online application form, and use the supporting statement section or upload a cover letter to outline how you meet the essential and desirable criteria for the role. Please do not upload any additional attachments as these will not be considered by the selection panel.

Closing date: 23:59, Sunday, 15 March 2026

You will have an Honours degree (or equivalent) in a relevant health-related discipline and experience delivering pre-, peri-, and post-diagnostic rare dementia support. Extensive and expert knowledge of atypical, inherited, and young onset dementias, and up to date knowledge of the range of support available to people living with rare dementia and their families, and relevant aspects of the health and social care systems in the UK is essential.

A demonstratable understanding of, and ability to, manage the needs of patients with degenerative conditions, including the use of specific support skills and strategies as appropriate is also a requirement. You will also have excellent interpersonal, organisational, and communication skills, with the ability to communicate highly sensitive information to cognitively impaired and/or psychologically vulnerable people and their carers, who may have significant barriers to understanding or acceptance.

Starting salary offered at UCL Grade 7 in the range £43,981 - £45,103, inclusive of London Allowance.

As well as the exciting opportunities this role presents, we also offer some great benefits; visit https://www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more.

As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. 12% of Institute staff are actively working on EDI initiatives; visit https://www.ucl.ac.uk/ion/equality-diversity-inclusion for more information about what we're doing. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce; these include people from Black, Asian and ethnic minority backgrounds, disabled people, LGBTQI+ and gender diverse people in all roles, and women in Grade 9 and 10 roles.

Family Support Worker

£24,000 pa + Company Car and benefits (including 25 days annual leave, reward scheme and pension)

This role covers London & South East. You must be able to work across London boroughs

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Worker, on a full time basis (35 hours per week), to deliver a high-quality family support service as part of our London & South East Care Team.

Reporting to the Family Support Manager of the London & South East Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a demanding and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.

Location:

This role covers London & South East. You must be able to work across London boroughs

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care

· A warm, inclusive approach to achieving goals quickly and correctly

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator - you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

· We have a range of fantastic benefits that we offer our employees, including:

· Flexible working hours to balance home and working life

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· Company car for front line care posts

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

· Time off in Lieu

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes

· A recommend a friend recruitment bonus scheme

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Robust training and development programmes to support your learning and growth

If you’d like to find out more about these benefits and working with us, please visit our website.

As part of our learning and development Anne Harris Skills Development Programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.

Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, introduction to play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

Please visit our website via the link and apply online.

Closing date: 26 February 2026

Interview Date to be confirmed

Please disclose on your application form if you have used AI for any part of your job application.

Interviews will take place at our Essex Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

Prospectus is thrilled to be working with our client to help them recruit for a Supporter Development Retention Manager to join their team. The organisation provides life-saving emergency relief and longer-term medical care to some of the most vulnerable and excluded communities around the world. As an independent medical humanitarian organisation, they deliver care based only on need, regardless of ethnic origin, gender, religion or political affiliation.
   
This role is offered on a permanent, full-time basis with a salary of £46,784.49 per annum and the postholder will be working in a hybrid model from their offices in London.
 
The Supporter Development Retention Manager is responsible for delivering the organisation's Retention and Stewardship Programme, overseeing these communications to warm donors (under £10k), focussing on building relationships with individual supporters and developing other warm audiences to increase their financial contribution and loyalty. You will manage the implementation and delivery of the full supporter journey for warm appeal donors, including welcome journeys and lapsed reactivation journeys. The postholder will also be providing line management support to the Supporter Development Officer.

They are looking for someone with demonstrable experience of working in the UK charity marketing sector, in a fundraising capacity, and/or direct marketing with responsibility for Retention/Stewardship products. You will have significant experience managing direct marketing mailings from concept, planning, design, print, production and postage.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Ariha Semontee at Prospectus.
 
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
 
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

Supporter Experience Officer

Reports to: Individual Giving and Legacy Manager
Portfolio: Charity and External Affairs Portfolio
Service/Team: Fundraising
Hours: 37.5 
Location: Hybrid with 1 or 2 days a week in the Bristol Office

Job Purpose

To provide excellent supporter experience and donor stewardship, and to ensure efficient and accurate processing of fundraised income.

Responsible For

Day-to-day responsibility for supporter care of fundraising audiences – managing enquiries through phone, post  and online. Responsible for income processing onto the CRM of all donations. And supporting the portfolio in providing excellent supporter experience to retain supporters for the long-term.

Key Accountabilities

• Manage incoming post and communications from supporters and potential supporters, responding to queries within the SLA in a friendly, supporter-focussed manner.
• Income processing of all donations and month-end reconciliation, ensuring all information relating is accurate on the database.
• Manage administration of gift aid processes including scanning declarations and adding to the fundraising database.
• Manage administration of online giving platforms such as Just Giving, CAF and GoFundMe.
• Working to support the development and delivery of the Audience Journey Project.
• Ensure high quality of communications with all audiences at all times.
• Maintain knowledge of and develop all products offered by thefundraising team and identify areas where cross promotion can beutilised.

Quality, Compliance and Safety

• Supporting the Fundraising team to maintain the quality and integrity of fundraising data and work in partnership with the Database Officer to maintain and develop an effective database.
• Perform duties in line with Fundraising Code, GDPR and Hft’s Policies and Procedures.
• Adhere to and maintain Hft’s Health and Safety policies, standards and guidelines at all 
times.

Relationships

• Work with the wider team to support individuals and organisations in their fundraising activities, providing them with the materials, equipment and advice they need to maximise the success of their fundraising.
• Ensure that supporters are thanked appropriately and coordinating with the rest of the fundraising team to deliver the annual thank-a-thon and any other stewardship activities.
• Work with Reception and Finance with regards to enquires and fundraised income. 

Professional & Technical Expertise

• Able to provide outstanding supporter experience to all audiences.
• Understanding of fundraising and where different income is generated.
• Able to effectively manage a varied workload.

Other

• Carry out a range of duties and undertake any other duties as specified from time to time in accordance with Hft business requirements.
• It is the nature of the work that task responsibilities are in many circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way when the occasion arises in order that tasks which are not specifically covered in their job description are covered.

Person specification

What you need to be successful in this role

• Educated to degree level or significant equivalent work experience.
• Proven administration experience.
• A proven ability to organise and prioritise work including that of a team, whilst at times under pressure to meet deadlines and to carry out several tasks.
• Ability to work independently, using own initiative within Hft’s guidelines.
• Experience of working collaboratively within a team.
• Experience of, and competence in using computer packages such as Word, Excel, Outlook and PowerPoint.
• Experience of, and competence in using CRMs to create queries, export information, use dashboards and undertake other data requests.
• Good communication skills: in person, by telephone and in writing.
• Attention to detail, good teamworking skills with a positive and proactive attitude.
• Numeracy and literacy skills, with ability to compose letters to internal and external customers.
• Assertiveness skills.
• Creative and innovative.
• Proactive approach to fundraising.
• Ability to plan ahead for several projects at the same time.
• Willingness to learn new skills and new IT systems as required.
• Up-to-date knowledge of relevant Fundraising Code, GDPR and legislation changes.

Desirable:

• Experience of working in the charity sector or sales/customer service environment (desirable).

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