Supporter care jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
In this ever changing world, Which? is dedicated to making life simpler, fairer and safer for people by raising awareness of consumer issues, challenging businesses and policymakers to make things better, as well as providing direct help to everyone.
We need a passionate and enthusiastic Senior Mobilisation Communication Executive with CRM experience to plan and coordinate communications for key campaigning activity and projects, as well as delivering content that helps keep our supporter base updated and engaged.
They will be confident in mobilising and managing cross organisational teams to effectively deliver communications to achieve our campaign objectives, and have a can-do attitude while constantly innovating, trialling, measuring and learning.
Key responsibilities include:
- Develop, build and test personalised and relevant content and journeys that help deliver our supporter audience strategy, including all types of actions and engagement tactics that work towards fostering a more active and powerful audience base.
- Planning and coordinating the delivery of through the line marketing communications activity and projects that help deliver our impact/advocacy targets.
- Managing multiple stakeholders, presenting plans and engaging with senior stakeholders.
- Monitoring and evaluating activity, feeding insights into the campaign planning process and to senior level staff.
- Develop, deliver and test new initiatives that support our impact and engagement goals.
- Write engaging copy and develop high quality campaign materials designed to acquire, engage and retain our campaign audience.
About you:
We're looking for a confident individual with the ability to build effective and supportive cross-organisational working relationships, proactively identifying and driving forward new opportunities. As our Senior Mobilisation Communications Executive you'll also need:
- Experience planning and coordinating a multi-channel advocacy or marketing campaign.
- Experience mobilising groups of people to help influence decision makers.
- A solid understanding of audience engagement through email.
- Strong analytical skills and an inquisitive mind - a record of using data to deliver better campaigns and communications.
- Creative copywriting skills and a strong all round communicator.
- A positive attitude and proactive approach to projects, with an eagerness to develop, learn and take on challenges.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
MediCinema is a unique national, UK registered charity that improves the wellbeing and enriches the quality of life of NHS patients, their families and carers through the power of the shared cinema experience and the magic of film. We achieve this by building and running cinemas in hospitals and places of care equipped with space for beds, wheelchairs and medical equipment, and providing free films and activities for patients of all ages. Our services help to improve emotional, mental and physical health, reducing isolation, anxiety and stress, and increasing patient resilience to help them cope with what they’re going through.
Our purpose-built in-hospital cinemas are designed to accommodate patients in hospital beds and wheelchairs, on drips or with monitors. Patients are looked after by trained volunteers who accompany them to and from the cinemas, and by two nurses who are present at each inpatient screening. In addition to our regular inpatient screenings, we run Tailored Screenings for specific patient communities, working closely with the patients and clinical teams to co-design experiences that meet the specific needs of each group. We also routinely hold personal screenings for patients who are unable to mix with other patients, are receiving palliative care or are in other sensitive situations. We also run our varied Beyond the Big Screen programme that extends the impact of our services to outside the film screenings, including specially-designed MediCinema activity books, arts & crafts and special character or talent visits. Finally, through our long-standing strategic partnership with Disney, we also design and provide activities on wards and in the MediCinemas as part of our expansive and impactful ‘Moments that Matter’ (MTM) programme.
The Role
We are looking for a Cinema Manager to build and run our service based in Alder Hey Children’s Hospital. The post-holder will work closely with the part-time Deputy Cinema Manager, their team of nurses and volunteers, the hospital, and with central office operations team to prepare for and run successful film screenings each week.
We run a minimum of four regular inpatient screenings each week, including evenings and weekends. There is also a programme of additional Tailored and Personal screenings on top of these four regular inpatient screenings.
The role offers a unique, exciting and extremely rewarding opportunity for someone interested in a service delivery role at the heart of our charity, involving direct contact with the patients and families we support.
Main Tasks and Responsibilities
The role of the Cinema Manager is essential to ensure the effective and safe delivery of our service. The Cinema Manager is responsible for all operational aspects of the service. This includes ensuring screenings happen on schedule and as planned, recruiting and managing volunteers and nurses, and developing relationships with a variety of hospital staff and departments to ensure the service is widely promoted and utilised, and to work together on developing Tailored Screening groups and identifying candidates for Personal Screenings.
The position would be part of the larger cinema managers team (all of whom operate remotely at various hospital sites) and report to the National Cinema Manager who is based in our central office in London. This position would suit someone who is self-motivated, wants a varied and interesting role and has an interest in film, healthcare and helping to improve people’s wellbeing.
Service Delivery
- Deliver a programme of screenings each week as agreed according to the operating procedures of a MediCinema, including running and managing screenings on your own. Most screenings are held in the evenings so the role requires regular evening working.
- Be responsible for:
- Marketing the service throughout the hospital, organising collecting and returning patients, and for safety and care in the cinema itself.
- Taking responsibility for health and safety of patients coming to the cinema, and the safety and appearance of the cinema space itself.
- Preparing and operating the digital projection equipment for the screening, ensuring that films are screened to the highest technical standards at all times. Training and ongoing technical support will be provided for this.
- Ensuring that all operational, welfare and safeguarding policies set out by MediCinema are followed accordingly, and that consent forms are obtained for photographic or filmed records.
- Ensuring that all aspects of the operation comply with relevant health and safety legislation, and that areas where MediCinema might be in breach of such are dealt with immediately or brought to the attention of the appropriate authorities for rectification.
- Keeping accurate monitoring and operational records, including contacts and database updating as required
- Collate, analyse and report back on agreed metrics and KPI’s
- Support with arranging and running any special events and special screenings
- When required, arrange and run additional personal screenings for patients unable to attend regular screenings, plus special tailored screenings with particular hospital departments and patient groups.
- Manage the local development and roll out of different Tailored Screening patient groups, plus any other potential new type of screenings we embark on.
- Support the delivery of our ‘Beyond the Big Screen’ bedside services, including our Disney ‘Moments that Matter’ work.
- Line management of the Deputy Cinema Manager.
Nurse & Volunteer Management
- Build, manage and support the team of nurses and volunteers to assist in the duties outlined above and to ensure that screenings run safely and smoothly – this will include managing recruitment and creating monthly rotas.
- Work closely with Voluntary Services Department of the hospital about all the checks and training required for volunteers.
Marketing and Relationship Management
- Be proactive in marketing the service within the hospital, and building key relationships with hospital staff and our partner Alder Hey Children’s Charity.
- Develop and manage effective partnerships throughout the hospital and community.
- Represent the organisation effectively and compellingly at all times.
- Support the programming and development of the MediCinema as a centre for entertainment, being pro-active in developing a creative programme of sustainable events at each site. This could include supporter events, live performance and other relevant activities.
Administration and other duties
- Provide holiday or emergency screening cover when required.
- Manage the collection, loading and returning of films.
- Champion the work of MediCinema within the hospital and cinema environment, as well as confidently and positively representing MediCinema in all interactions and at any meetings and events, including supporter visits.
- Contribute to the strategic development of the Alder Hey MediCinema, operations and MediCinema as a wider organisation
- Communicate effectively with all team members, ensuring an inclusive and whole organisation approach
- Undertake other tasks, projects and duties as reasonably required.
MediCinema is a small team and staff members are expected to support each other and share cross-organisational work in addition to fulfilling individual responsibilities.
The Person
We are looking for a high energy, enthusiastic, self-motivated individual who is passionate about helping people and delivering impactful and effective services. They should be a warm, welcoming and positive person who can demonstrate the following skills and qualities:
- Strong organisational skills with excellent attention to detail.
- A proactive, resourceful, problem-solving approach.
- An ability to work both on their own and as part of a team.
- Experience in using IT and an ability to quickly learn and understand new systems and technology. Please note full training on ingesting films and running the projection equipment will be provided so direct projection experience, while beneficial, is not required.
- Prior people management responsibility.
- Excellent communication skills and an ability to caringly and openly relate to and build relationships with a wide variety of people.
- Flexibility and adaptability, and enjoyment of a working environment where no two days are the same.
- Demonstrate tact and sensitivity when dealing with people with a variety of needs and be aware of issues relating to confidentiality and safeguarding.
- Interest and evidence of prior experience in healthcare, wellbeing and/or film & cinema.
- A sense of humour and congenial demeanour to help patients and families feel at ease and enjoy their MediCinema experience.
Please note the role will require an Enhanced DBS check, which we will arrange.
If you have a passion for health, wellbeing, film and the arts, and are a driven, highly-organised, compassionate and enthusiastic individual, we would love to hear from you.
Please send your CV and a covering letter telling us what appeals to you about this role and what makes you a strong candidate (no longer than one side of A4). Please note applications will be anonymised.
We provide cinema experiences inside hospitals to support the emotional, physical and mental health of NHS patients.
The client requests no contact from agencies or media sales.
Description
We are seeking an experienced and motivated Head of Fundraising to lead and further develop our fundraising activity at a pivotal time for the Cathedral. This is a strategic and hands on role, working closely with the Chief Operating Officer and Senior Management Team to secure the resources needed to sustain and grow the Cathedral’s mission, ministry and buildings.
You will take the lead on generating fundraising income, primarily through trusts and foundations, while also developing appeals, legacy giving, regular giving and new fundraising income streams. You will build on the strong foundations already in place, bringing creativity, rigour and collaboration to everything you do.
The role
As Head of Fundraising, you will:
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Lead relationships with trusts and foundations, identifying opportunities, writing compelling applications and managing reporting and compliance
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Drive major fundraising bids to support the Cathedral’s Estates Masterplan and strategic priorities
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Develop and deliver fundraising appeals and pilot new initiatives to diversify income
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Grow legacy and regular giving, building a sustainable pipeline of long-term supporters
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Lead supporter care, engagement and fundraising events
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Oversee fundraising communications and profile raising activity
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Work collaboratively across the Cathedral to develop fundable projects and shared ownership of fundraising
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Manage the fundraising budget and report progress to the Senior Management Team and Finance Committee
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Act as Line Manager for the Development Officer
This role combines strategic thinking with practical delivery and will suit someone who enjoys working in a small, committed team where no two days are the same.
What we're looking for
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Proven experience in fundraising, particularly trusts and foundations
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A strong track record of writing successful funding applications generating over £250,000pa
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Excellent relationship building and communication skills
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The ability to work collaboratively with colleagues, volunteers and external partners
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Empathy with the values, mission and worshipping life of a Christian cathedral
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A calm, organised and proactive approach, with strong attention to detail
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A clear commitment to safeguarding, inclusion and best practice
Experience in cathedral, church, heritage or charity settings is welcome but not essential — we are keen to hear from candidates with transferable skills from other sectors.
Why join us?
You will be part of a warm, committed community, working in a unique historic setting and helping ensure Portsmouth Cathedral continues to thrive for generations to come.
Benefits
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Generous annual leave allowance of 25 days per annum (FTE) plus public holidays and 2 'given' days over Christmas. Pro rata for this part-time role.
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Employer pension contributions of 7% plus 1% employee contribution.
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Commitment to professional development and training
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Cash health plan
Portsmouth Cathedral is an Equal Opportunities Employer and a member of Inclusive Church.
Interviews in person Tuesday 5 May 2026
Interested candidates should submit their CV along with a covering letter detailing how their experience aligns with the role’s requirements and the values of Portsmouth Cathedral.
Candidates invited to interview will be asked to complete a short application form as part of our safer recruitment process.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are currently offering a rewarding opportunity within our Helpline Team who are the ‘front-door’ to CSWS, providing a first point of contact for carers and professionals via our Countywide telephone and email service, online portal, and chat services.
Carer Wellbeing Workers on the Helpline focus on registration and ‘Tier 1’ conversation model using active listening skills to identify any most pressing need before referring/signposting onwards.
You will have excellent IT skills and experience of working with adults and families, and working knowledge and / or lived experience of social care and health. You will use excellent communication and interpersonal skills to provide a professional, time-limited and informed service for carers who contact the helpline for a variety of reasons and who may be distressed or in need of safeguarding support.
The role is mainly remote / homeworking with the expectation that you may need to travel on occasions to in-person meetings and training across the country. This role would therefore suit those located in, or close to, West Sussex.
Key Responsibilities
• Work within a team to provide carer registration and support to carers via a variety of methods (phone, email, online chat) following the ‘Tier 1’ conversation model – addressing only the most pressing need before referring/signposting onwards, including referrals to our Community and Health Teams.
• Supported by a Shift Manager, respond with a professional, time-limited and informed service for carers who contact the helpline for a variety of reasons and who may be distressed or in need of safeguarding support.
• Provide guidance to professionals outside of the organisation, answering queries about carer’s support or related areas.
• Follow Carers Support West Sussex processes to record activities on in house database systems. Accurately record all interventions on CSWS Client Record Management System to enable timely and informative reports on the services provided.
• Use a range of outcome-based tools to evidence your work and as a framework to support carers to create a personal plan to identify and achieve positive change. Demonstrate the impact the service has made through feedback surveys, case studies and collating general feedback.
• Focus on outcomes for the carers, appropriately triaging and signposting them to relevant services making dynamic decisions about the suitable pathway for a carer. Work closely with colleagues to ensure carers receive timely support.
• Provide mentoring and support to volunteers who work within the team to provide services to carers.
• Promote the principles of Think Carer across all networks and proactively identify carers and opportunities through partnership working, outreach, community connections and networking, promoting carers as expert partners in care.
For a full list of responsibilities, please refer to the Job Description in the attached Recruitment Pack.
Employee Benefits
• Training and Development: Opportunities for professional development and training.
• Flexible Working: Flexible working hours and remote working options.
• Annual Leave: 33 days increasing to 35 days after completion of two years and 36 days after 5 years of service (Inclusive of Bank Holidays).
• Healthcare and Employee Assistance Programme with perks and discounts.
• Enhanced Maternity/ Paternity/ Adoption Pay.
• Supportive Environment: Work in a supportive and collaborative environment with a focus on making a positive impact on the lives of carers.
Interview Date: 11 May 2026
Please note that we may begin interviews as soon as a strong application is received, so this vacancy could close earlier than advertised if the right candidate is found.
A local charity team of staff and volunteers, working with and for family and friend carers.



The client requests no contact from agencies or media sales.
Full-time, 37.5 hours per week (excluding breaks)
Fixed term for 12 months in the first instance (subject to the successful completion of a 6-month probationary period)
Our new Programme Support Officer (Health and Wellbeing) will play a vital role across three of Salford CVS’s flagship programmes - Wellbeing Matters, Live Well, and Answer Cancer. This is a unique opportunity to contribute to three distinct but connected areas of work that collectively support community wellbeing, prevention, and early help across Salford.
You will work as part of a passionate, multi-disciplinary team, supporting programme coordination, data and insight gathering, communication activities, and high-quality partner engagement. By providing consistent and reliable operational support, you will help ensure each programme runs smoothly, meets its objectives, and continues to deliver positive health and wellbeing outcomes for residents and communities.
Across these programmes, you will:
- Support day-to-day programme delivery, helping maintain strong relationships with partners, community organisations, and stakeholders
- Support data collection, reporting, and gathering stories, and help create clear updates that show the programme’s health, wellbeing and prevention impact
- Provide administrative, coordination and organisational support to Programme Managers and wider delivery teams
- Help ensure consistent standards of quality, compliance and communication across all three programmes
- Contribute to the continuous improvement of programme tools, systems, and ways of working to strengthen health focused and person-centred delivery
This is an exciting opportunity for someone who enjoys variety, values community wellbeing and preventative approaches and is motivated by helping programmes run efficiently and effectively. You’ll be joining teams who are committed to tackling inequality, improving health and wellbeing, and amplifying the strengths of Salford’s VCSE sector.
Benefits
- 28 days’ holiday - rising to 30 days (after five years), plus Bank Holidays (pro rata for part-time)
- Enhanced company sick and maternity pay, subject to terms and conditions of service
- Pension scheme - with 7% employer contribution (and 1% mandatory employee contribution)
- Cycle to Work scheme
- Membership of the Hospital Saturday Fund via an employer subsidised scheme (optional and non-contractual)
- RHS family membership (optional and non-contractual)
- Development opportunities - we support and encourage our staff to progress in their careers (including formal training)
- A supportive working culture - we respect and support one another to do the best we can
If you would like to apply for the position of Programme Support Officer (Health and Wellbeing), please submit your application on our website via the apply button.
Closing date: Noon on Friday 17th April 2026.
Interview date: Wednesday 6th May 2026.
We reserve the right to review applications before the closing date should we get sufficient applications.
Please note late applications will not be accepted.
Victim Support are looking to recruit Children and Young Person's Independent Domestic Violence Advocates (CHIDVA) to join our Children and Young Persons team in Cumberland and Westmorland & Furness.
We have multiple positions available based in Cumberland covering the North, West and Westmorland & Furness, Barrow.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression
About the Role
These roles are based in Cumberland North (Carlisle), Cumberland West (Workington) and Westmorland & Furness (Barrow). There is a requirements to travel to meet clients & work across areas as required, with a combination of home and office working.
As a Children and Young People IDVA (CHIDVA), you will play a vital role in providing high quality, end-to-end support to children and young people who have experienced domestic abuse across Cumberland. You will act as the single point of contact for young victims throughout their recovery process, delivering support and interventions in a group setting or one-to-one basis.
You will need: -
You will have a thorough understanding of domestic abuse and its impact on child victim/survivors.
You will understand safety and risk and how it relates to children and have strong communication skills and the confidence and ability to present and educate service users and agency partners on the realities and impacts of domestic abuse in a variety of settings. An ability to work independently and prioritise a busy workload is essential.
You will have the skills to provide effective crisis intervention, carry out risk assessments, safety planning, assessment of needs and individual support planning. You should have demonstrable experience of working in a similar setting or position.
To be successful in this role you should have good IT skills & thorough safe guarding awareness.
This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Our dynamic, creative External Relations Team truly punches above it's weight when it comes to fundraising, events and communications. The External Engagement Officer will provide vital administrative and operational support across fundraising, events, and communications, such as event logistics, copywriting content, preparing social media posts.
We are excited for you to join us and make a meaningful contribution to our high-performing team.
Fundraising and Data Support
- Managing Contacts: Ensuring that up-to-date records are kept throughout our CRM (Salesforce)
- Financial Processing: Responsible for adding weekly bank donations onto Salesforce and working with the Finance Team to reconciling income and assist with gift processing
- Supporter Care: Lead on thanking supporters, specifically managing emails and cards
- Legacy Administration: Assist with the administration of legacy giving, including thanking donors for pledges and gifts.
- Prospect Research: Support the Fundraising Manager in carrying out research into potential prospects and networks to help expand the Trust's reach.
Events - Logistics and Administration
- Guest Management: Support event logistics by using our CRM to manage all aspects of our events including guest lists, RSVPs, and creating name badges for attendees
- Box Office Function: Act as a point of contact for event booking enquiries and assist with seating plans
- On-site Support and post-event coordination
Communications and Digital Engagement
- Inbox Management ensuring timely and professional responses
- Social Media: Assist with digital engagement by managing DMs, replying to comments, and creating content.
- Print Advertising: Manage the logistics of print advertising
General / Team Support
- Inventory Management: Maintain an organized inventory of fundraising and event materials, such as banners, stationery, and merchandise
- Team Collaboration: Provide general administrative support to the ER team and contribute creative ideas for improving supporter care and donor engagement
This is an excellent opportunity to develop a broad range of skills and experience across comms, fundraising, events, marketing and press within a busy team. If you are a motivated individual who has some experience of working in communications or fundraising and can provide reliable, proactive support for our fundraising and communications activities who is also excited to lead on their own projects, we would love to hear from you.
We are looking for a candidate who is highly organized, technologically adept and curious, with a ‘can-do’ attitude who shares our commitment to supporting the clergy community.
Clergy Support Trust is the largest charity focused on the wellbeing of Anglican clergy and their families.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Job description
Join our Community Fundraising Team and play an important part in stewarding some of The Royal Marsden Cancer Charity’s most dedicated supporters. Line managing the Community Fundraising Assistant, you will effectively steward existing community and corporate supporters, identify new prospects and develop initiatives to engage our audiences.
No two days will ever be the same in this role: one day you might be visiting a golf club or meeting a supporter for a cheque presentation, the next you could be working to grow our ambassador programme, pitching to a corporate team, or finding a new way to engage our supporters. You’ll thrive on this variety and enjoy the meaningful, people focused work.
If you are a high performing fundraise with experience building long lasting relationships with supporters and engaging new audiences, this is a fantastic opportunity to make a meaningful impact.
What you’ll be doing:
- Deliver best in class stewardship to develop long term relationships
- Line manage a Community Fundraising Assistant to ensure they achieve their objectives
- Identify and develop fundraising initiatives to engage community fundraising supporters in line with the Charity’s strategy
- Identify opportunities to raise awareness of The Royal Marsden Cancer Charity including giving talks and presentations, and attending local events
- Work with other teams within the Charity, including Finance, Data, PR, Marketing and other fundraising teams to maximise best practice and supporter experience
What we’re looking for:
We’re looking for someone who is:
- An experienced fundraiser with a proven track record of securing financial support from community fundraising supporters
- An excellent written and verbal communicator, able to engage effectively with a wide range of audiences
- Proactive with strong problem-solving skills and the ability to take initiative
- Able to build strong and effective working relationships and manage multiple stakeholders
Why join us?
We’re a values-driven charity committed to saving lives by funding world-leading research, treatment, and care at The Royal Marsden. You’ll be part of a collaborative, ambitious, and kind team, with plenty of opportunities for learning and development.
What we offer:
- Hybrid working between home and Sutton with occasional travel to Chelsea.
- Flexible working around our core hours of 10am to 4pm
- 27 days annual leave rising with length of service
- Up to 6% employer contributions subject to matched contribution from you (increasing with length of service)
- Training, support and development opportunities
- Access to the Blue Light discount scheme and other discounts opportunities
- Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more
- Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes
- Opportunities for training and career development
Inclusion matters:
We are committed to building a diverse and inclusive workforce that reflects the communities we serve. Applications from all backgrounds are warmly welcomed
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications is received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
The Royal Marsden Cancer Charity raises money to improve the lives of people affected by cancer.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Action for Pulmonary Fibrosis
Action for Pulmonary Fibrosis (APF) is the UK’s leading patient charity dedicated to improving the lives of individuals and families affected by pulmonary fibrosis. Our mission is underpinned by values of compassionate, bold, expert and collaborative. We believe in creating a supportive environment in which both our employees and beneficiaries can thrive.
Role purpose
The Senior Individual Giving Manager is responsible for driving the growth of Action for Pulmonary Fibrosis’ individual giving income through data-led acquisition, engaging fundraising campaigns and exceptional donor stewardship. This role owns the income targets and leads the strategy and execution of individual gifts, regular giving, direct mail appeals (digital and print), inmemory giving and lottery. They will coordinate direct mail campaigns and support the Operations team to deliver meaningful stewardship. Collaborating with teams across the organisation, the post holder will proactively identify opportunities to introduce fundraising asks within engagement journeys, helping convert new audiences into long-term supporters. They will ensure APF’s campaign planning and engagement pathways are designed with inclusion and lived experience at their core, while driving sustainable income growth through acquisition and retention. Combining strategic thinking with storytelling, data insight, careful planning and management of warm stewardship, you’ll ensure donors feel valued and inspired to continue supporting APF.
Key Responsibilities
1. Individual giving strategy and stewardship
- Lead and grow APF’s individual giving programme, helping to build meaningful relationships with our supporters.
- Map out and improve the donor journey from first interaction through to long-term support, increasing acquisition, retention and lifetime value.
- Track and monitor income performance, contributing insight to forecasting and helping shape realistic and ambitious targets.
- Lead on the evaluation and analysis of the Individual Giving programme by monitoring performance against objectives and using sector trends, benchmarking and competitor insights to strengthen our approach.
- Identify and address any barriers in the donor journey to improve conversion and engagement.
- Support the Operations Team to deliver consistently meaningful and timely stewardship to individuals including those giving in memory of loved ones.
2. Direct mail campaign coordination
- Coordinate direct mail appeals and renewal campaigns from planning through to delivery, developing compelling fundraising requests aligned to organisational priorities and connect supporters with APF’s impact.
- Develop campaign briefs, segmentation plans and income projections.
- Manage campaign timelines and work with external suppliers where required to ensure activity runs smoothly.
- Monitor response rates, ROI and overall income performance.
- Capture and apply learning from each campaign to continually improve and strengthen future activity.
3. Regular giving programme development
- Lead the development and growth of APF’s regular giving programme, including the lottery product, helping to build a strong and sustainable base of monthly supporters.
- Create recruitment, onboarding and retention strategies that welcome and inspire regular donors.
- Develop tailored stewardship journeys that keep monthly supporters connected to the impact of their giving.
- Monitor and track acquisition, attrition and upgrade trends to inform future growth.
- Test and refine propositions to strengthen long term income and supporter engagement.
4. Data segmentation and insight
- Lead audience segmentation across individual giving activity to ensure supporters receive relevant and meaningful communications.
- Use CRM data and behavioural insight to inform targeting and messaging and campaign planning.
- Produce regular analysis of performance sharing insights and recommendations.
- Champion a culture of testing, learning and continuous improvement across fundraising activity.
5. Acquisition through engagement pathways
- Work collaboratively with colleagues across Services, Involvement and other teams to identify opportunities to introduce appropriate fundraising requests within wider engagement journeys.
- Use a mixture of digital and direct mail acquisition techniques to attract new supporters, increasing both the number of donors and their engagement with APF.
- Support the development of workflows that that define next steps following different types of engagement and shape clear engagement pathways that support conversion from initial engagement through to appropriate fundraising opportunities.
- Ensure lived experience and inclusive practice are reflected in all design and messaging.
6. Supporter care standards and compliance
- Support operational teams to deliver a high standard of supporter care at every stage of the supporter journey.
- Provide guidance on stewardship principles and help navigate more complex supporter relationships.
- Work with the Governance and Operations Manager to ensure all activities complies with GDPR and the Code of Fundraising Practice.
- Use data and engagement insights to identify high-value or high-potential supporters and refer them appropriately.
- Work in collaboration with internal stakeholders to achieve objectives, including attending and contributing to cross organisational meetings.
How to apply
Please submit a CV and a covering letter (maximum of two pages) highlighting your skills and suitability to the role, reflecting the key responsibilities in the job description.
First stage interviews to be held virtually on 1st May 2026, second stage interviews to be held at the Peterborough office on 8th May 2026.
Action for Pulmonary Fibrosis (APF) is a national charity dedicated to improving the lives of individuals and families affected by pulmonary fibrosis.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Willen Hospice is seeking an exceptional Relationship Manager to lead our high‑value philanthropy and business partnership programmes. This is an exciting opportunity to shape strategy, inspire a talented team, and build meaningful partnerships that make a real difference to patients, families, and our community.
What you’ll do:
✅ Grow and lead high‑value income streams
Develop and deliver ambitious strategies for major donor and business partnerships, driving sustainable growth and long‑term value.
✅ Build and steward strategic relationships
Engage senior leaders, philanthropists, boards, and corporate partners with confidence, credibility, and gravitas.
✅ Inspire and develop a team
Provide strong values‑driven leadership, fostering high performance through coaching, development, and clear accountability.
✅ Create innovative partnership and engagement programmes
Co‑design creative corporate propositions, high‑value donor journeys, and multi‑channel engagement activities.
✅ Use insight, data and intelligence to drive decisions
Analyse trends, monitor KPIs, manage budgets, and apply insight to shape strategy and spot opportunities.
✅ Champion a supporter‑first culture
Work collaboratively across Fundraising, Marketing, Supporter Care and wider teams to deliver seamless, meaningful supporter experiences.
We’re looking for someone who is:
· A confident relationship builder, able to communicate with influence, tact, warmth and professionalism at senior levels.
· Experienced in high‑value fundraising or business development, with at least three years’ experience growing accounts or securing significant support.
· Strategic and analytical, able to interpret insight, assess ROI, forecast pipelines and adjust plans based on evidence.
· A motivating and supportive leader, skilled at coaching, developing and inspiring teams.
· Collaborative and creative, with a track record of designing compelling propositions.
· Highly organised, able to plan workloads, manage competing priorities, and deliver against ambitious KPIs.
· Values‑driven, demonstrating integrity, empathy, professionalism and alignment with Willen Hospice’s mission.
With experience with:
· Major donor cultivation, stewardship and proposal development
· Corporate partnerships, employee engagement and sponsorship negotiation
· CRM systems, data analysis and reporting
· Working with senior stakeholders, boards, executives and trustees
· Managing budgets, monitoring KPIs and making evidence‑based decisions
Who we are:
Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care in the Milton Keynes area. We offer round-the-clock, expert care to local patients with a life-limiting illness, both in their own homes and in our In-Patient Unit. Our passionate staff and volunteers make sure our care is personalised to each patient’s needs and supports their loved ones too. We have a thriving Therapeutic & Wellbeing service providing counselling, physiotherapy, activity groups and more, and a specialist Lymphoedema service. As a registered charity, we raise vital funds through our dedicated Business Development team and our growing portfolio of high street and online shops, to ensure our care stays free of charge.
Why join us?
✅ A role with purpose – be part of a team delivering outstanding palliative care.
✅ Supportive and caring environment – work with passionate colleagues.
✅ Great benefits package – including 35 days' holiday, contributory pension scheme, enhanced maternity/sick pay, and ongoing professional development.
✅ Perks and extras – free on-site parking, subsidised catering, Blue Light Card discounts (with membership), and an Employee Assistance Programme.
We provide free, compassionate care to adults in Milton Keynes and surrounding areas living with a life-limiting illness.


The client requests no contact from agencies or media sales.
Job Title: Digital Marketing Officer
Reporting To: Marketing & Communications Manager
Salary: £26,848 - £31,439
Hours: 37.5 hours per week
Duration: Permanent
Location: Alder Hey Children’s Charity, Liverpool / Hybrid-working
Job Purpose:
The purpose of this role is to support the planning, delivery and optimisation of Alder Hey Children’s Charity’s digital marketing activity across key channels, reporting to the Marketing & Communications Manager.
This is a hands-on digital role focused on day-to-day delivery, advertising and optimisation across the charity’s digital platforms. The Digital Marketing Officer will play a key role in ensuring digital advertising channels are engaging and effective in supporting fundraising, brand awareness and supporter engagement.
The role works closely with colleagues across Marketing, Fundraising and Communications, and supports the delivery of digital activity set by the Marketing & Communications Manager.
Main Duties/Tasks
Digital Duties:
Content Creation, Management, and Campaign Support
- Creating, editing, and publishing content across the charity’s digital channels (website, email, and ad channels) in conjunction with the Content Creation Officer and Marketing Officers.
- Managing day-to-day updates to the charity websites using the CMS, ensuring content is accurate, engaging and aligned to brand guidelines. Maintain high standards of brand identity across all digital touch points.
- Building and sending email communications using the charity’s email platform, supporting segmentation, stewardship and supporter journeys.
- Supporting the delivery of integrated marketing and fundraising campaigns through digital channels.
- Adapting digital copy for different audiences and platforms, including web pages, email campaigns and digital appeals.
Digital Marketing Optimization, Reporting, and Budget Support
- Optimising and supporting budget monitoring for AI Search, Paid Search, SEO, and Google Grant campaigns.
- Monitoring and reporting on digital performance using analytics and platform insights, identifying opportunities to improve engagement and effectiveness.
- Supporting paid digital fundraising activity by preparing and advising on content, assets, and copy, and assisting with reporting and optimisation under the direction of the Marketing & Communications Manager.
Brand Management, Compliance, and Collaboration
- Ensuring all digital content and activity complies with brand guidelines, accessibility standards, GDPR, and relevant regulations.
- Scheduling and managing organic content in line with agreed plans, adapting content where needed for different channels, working with Marketing Officers to ensure a consistent brand presence.
- Working with internal colleagues and external suppliers or agencies, where required, to support digital delivery.
- Supporting the Marketing & Communications Manager to maintain organised digital systems, content libraries, and workflows.
Other Duties:
- Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.
- Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to team development and working collaboratively with colleagues and volunteers.
- Attend and support events run by fundraising teams where required, including occasional out-of-hours working.
- Gain and maintain an in-depth knowledge and understanding of the charity’s work, priorities and future plans.
- Any other reasonable duties as required by your line manager.
Closing date: Monday 20th April, 12pm
Shortlisting: Wednesday 22nd April
Interviews: Tuesday 5th May
Your covering letter should answer the following questions:
• Why you are interested in the opportunity?
• How do you meet the person specification?
Covering letters should be no more than one side of A4.
We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Mental Health Social Care Service in Lambeth. No personal care or experience required, just the right values.
£30,784.00 per annum, working 40 hours per week.
Want to feel valued? You'll feel at home here.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
- Fully paid induction programme and further training
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
- Deliver all aspects of support to enable a customer with complex needs to develop independent living skills as appropriate to their individual needs.
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
- Undertake support planning and risk management.
- Deliver robust medication support informed by external partners and in compliance with our Medication Policy & Procedure
- Undertake a case load of customers with key work responsibilities.
- Maintain solid knowledge of relevant referral partnerships and specialist support agencies.
- Working together with family, primary and secondary health agencies to reduce risks and increase independence.
What you'll bring:
Essential:
- NVQ Level 2 or equivalent or experience within charity/social care sector or mental health.
- At least 1 years' experience of support work with people with mental health related support needs.
Desirable:
- Experience of working with vulnerable people.
About us:
We have a strong social purpose and we live and work by our values:
- We focus on Excellence and innovation.
- We are Caring and Compassionate.
- We are Inclusive and Trusted.
- We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
Role/Job Title: Head of Income Generation
Location: Pembury, Kent / Battle, East Sussex
Travel to other locations in the South-East as required
Hybrid working arrangements available
Hours: 37 hours per week
Salary: £55,000 - £65,000 per annum, dependant on experience
Closing date for applications: Monday 20th April 2026
We reserve the right to close this vacancy early if we receive a high volume of suitable applications. Early applications are therefore encouraged.
Interview Date: Wednesday 29th April 2026 at Cornford Lane, Pembury, TN2 4QU (Please ensure availability for this date when applying)
Equal Opportunity/Accessibility and Accommodations Statement:
As a Disability Confident employer, Aspens Charities is committed to fostering an inclusive and supportive environment for individuals with disabilities. We actively promote the recruitment, retention, and career development of people with disabilities, recognising the invaluable contributions they make to our organisation. We are dedicated to ensuring an accessible recruitment process for all candidates. If you require any accommodations during the application or interview process, please don’t hesitate to reach out.
About Aspens:
Aspens’ mission is to provide high-quality care and support to individuals on the autism spectrum and with learning disabilities; meeting their needs and aspirations and empowering them to learn and grow through an integrated network of services across the South-East.
We provide support and care to children, families and adults across Kent, East Sussex, West Sussex, Brighton and Hove, Surrey and the London Borough of Bexley. Our services include registered care homes; supported living; community outreach; day services, including pathways to employment; children and young people’s groups and support; specialist support; and free online support for families and carers across the South-East.
As we continue to grow and strengthen our impact, we are looking for an ambitious and strategic Head of Income Generation to play a key role in securing our long-term financial sustainability.
What We Offer:
- Comprehensive Paid Training and opportunities for career progression, including recognised qualifications in health and social care
- Paid DBS Check (we will recover the cost should your employment terminate for any reason, other than redundancy, before passing your probation)
- Flexible Work Arrangements with the option to take on additional bank shifts
- Annual Leave (including Bank Holidays) pro-rated based on your hours, with additional leave accrued with length of service
- Nest Pension and Death in Service Benefit
- Access to a Dedicated Employee Assistance Programme and Mental Health First Aiders
- 20% Discount at Aspens High Street Stores for all staff
- Discounted Menu at the Bluebell Café (Pembury) for employees
- Refer a Friend Scheme – earn up to £250 for every successful referral
- Employee recognition programmes, including ‘Employee of the Month’
The Role:
The Head of Income Generation will lead the development and delivery of a sustainable, multi-year income strategy to support Aspens’ future growth and impact.
Working as part of the Inclusive Executive Leadership Team, you will provide strategic leadership across fundraising, partnerships, marketing and trading activity. You will strengthen existing income streams while identifying and developing new opportunities including major donors, trusts and foundations, corporate partnerships, and social enterprise initiatives.
This is an exciting opportunity to shape the future of income generation within a purpose-driven organisation making a real difference in people’s lives.
Key Responsibilities:
You will:
- Develop and deliver a multi-year income generation strategy aligned with organisational goals
- Lead annual income planning, budgeting and performance reporting
- Grow income from trusts and foundations, securing significant multi-year funding
- Develop and implement a Major Gifts strategy, cultivating high-net-worth donors
- Establish and grow legacy and in-memoriam giving programmes
- Build and manage corporate partnerships and sponsorship opportunities
- Oversee community fundraising campaigns and events
- Provide strategic oversight of retail, café and trading activity to maximise net income
- Identify and develop social enterprise opportunities that balance impact with financial return
- Strengthen impact measurement and CRM systems to support effective reporting and donor engagement
- Lead, inspire and develop a high-performing income generation team
We are looking for a strategic and commercially minded leader with a strong track record in fundraising and income generation.
You will bring:
- Significant senior-level experience in income generation within the charity or social impact sector
- A proven track record securing major gifts, high-value partnerships and six-figure grants
- Strong strategic planning, budgeting and forecasting capability
- Experience leading and developing high-performing teams
- The ability to translate impact and operational data into compelling funding narratives
- Experience using CRM systems and pipeline management to drive fundraising performance
- Excellent relationship-building and influencing skills, including at Executive or Board level
A full driving licence and access to a vehicle is required and essential for this role.
We’re looking for passionate individuals to help us ensure that every person we support lives a fulfilling life with dignity and independence.
If shortlisted, we will contact you directly to schedule an interview. We strive to respond to all applicants; however, if you have not received a response within a reasonable timeframe, please feel free to contact us for a status update or feedback (where available). After the interview, you will be notified of the outcome. If successful, you’ll receive a formal offer in writing. Upon acceptance, we’ll guide you through the onboarding process, providing you with all the details you need.
Please note, any offer of employment will be subject to Disclosure and Barring checks (which we will arrange on your behalf if you don’t already have one) and satisfactory employment references.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an approachable, friendly, people person who feels at ease engaging with people facing homelessness?
Do you have the confidence to hop on the Justlife minibus and participate in outreach to temporary accommodation across Manchester, going out and meeting people where they are? Are you able to adapt to changing situations, think on your feet and problem solve?
Are you passionate about navigating through various systems to get the best outcomes for people who are homeless and living in temporary accommodation?
Are you open to supporting people using a trauma informed approach and reflecting on your practice with colleagues?
If you do want to work for an innovative, collaborative and solution focused organisation that supports homeless adults living in temporary accommodation then please apply! See below for details.
About Us
Why do we exist?
Justlife is in existence because we know thousands of people struggle to manage in poor and unsuitable temporary accommodation. Their stay isn’t temporary, they are likely to be suffering with deteriorating mental and physical health, becoming victims of crime, losing control of their life and even dying prematurely. We are working towards making their stays as short, safe and healthy as possible.
How do we operate?
Our values guide our work and are very important to us:
- Collaboration before competition
- People before programmes
- Innovation before institutions
What do we do?
Justlife delivers impactful services in Greater Manchester and Brighton & Hove, supporting and empowering people experiencing homelessness in temporary accommodation. We also drive positive system change across the national temporary accommodation sector, convening those with a common interest; people with lived experience, landlords, charities, local and national government, and carrying out research and gathering insights.
We aim to grow our impact and reach, supporting more people in temporary accommodation and to build a movement that brings about lasting positive change.
Why work for us?
Here at Justlife, we're committed to equality, diversity and inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.
Perks of working at Justlife
- Great holiday package! Starting at 27 days annual leave entitlement, plus bank holidays (increasing to 29 days after 5 years’ service and 30 days after 10 years’ service)
- Additional 5 days annual leave purchase scheme through salary sacrifice
- Enhanced pension contribution scheme, 5% Justlife contribution (correct at time of print)
- Cycle to work scheme
- 2 Volunteering days per year
- Access to regular clinical supervision
About the job
About this role:
The role of Specialist Support Worker involves supporting a caseload of clients who are experiencing homelessness and taking part in regular outreach visits to temporary accommodation (TA) across Greater Manchester. The role requires the use of specialist knowledge and relationship skills to support clients with varying degrees of mental and physical health, addiction and trauma related issues to engage with health services and to access suitable housing solutions. The Specialist Support Worker is also expected to develop good working relationships with TA Landlords and Managers ensuring that their residents experience of TA is as positive as possible.
This will include advocacy in registering them for medical services and accompanying them to appointments, assisting them in addressing all aspects of physical and mental health and substance addiction needs, as well as advocating for them to get access to suitable housing and social security benefits. The role is dependent on excellent communication and collaborative working with colleagues and a variety of partners, including the Probation Service, local council services and other third sector organisations.
The role requires a high degree of motivation in addition to creativity and flexibility to support people with multiple and compound needs. With a passion to work collaboratively with others for the good of our clients, and with experience of working in a related field in a voluntary or paid capacity.
Making decisions ‘in the moment’ to mitigate risk with clients can place high emotional demands on the job holder. A high degree of emotional intelligence is required to support clients, many of whom have complex emotional needs, with backgrounds of trauma, neglect, abuse and involvement in the criminal justice system. In a role of this nature, you will experience a range of emotions from joy to grief and as such it requires a high level of resilience and self-awareness to cope with the emotional demands of the role.
The role sits within a highly supportive team with all staff in receipt of regular line management and external clinical supervision; with reflective practice actively encouraged in team meetings.
Key terms and conditions
Job Title: Specialist Support Worker
Hours: 31 hours per week
Contract: Permanent
Normal hrs to be worked: Monday/Wednesday 9am-5pm and Tuesday/Thursday 9am-5.30pm
Location: Justlife Centre, Manchester
Salary: £15.33 p/h (£29,894 per annum pro rata)
Application Process
To apply, please upload an up-to-date CV and a covering letter addressing how you meet the person specification. The person specification details key areas of knowledge, experience, skills and personal attributes required for the role. Please describe in this section, using examples from your experience, how you meet the person specification. Short listing will be based upon how well you demonstrate your ability to meet the person specification in your cover letter.
Use of Artificial Intelligence (AI)
We value authentic applications but recognise that Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn.
Deadline for applications is midnight 9th April, but we may close this early if enough suitable applicants are identified.
Provisional interview dates will be the week of 20th April.
Role description
Service Delivery:
Using frontline practical and procedural knowledge of working with people with multiple and compound needs to support them to engage with health care, wellbeing services, benefits and housing services during their housing vulnerability.
This could include, but is not limited to:
- Assisting people in addressing housing, financial, health and wellbeing needs through the support pathway.
- Connecting people with appropriate support services such as substance misuse services, GP, mental health services, advocating on behalf of the client and accompanying them to appointments.
- Supporting the delivery of outreach to TA’s across Greater Manchester on the Justlife minibus. This includes engaging with residents, managers and landlords of TA to build effective working relationships and establish support needs.
- Helping to increase the self-confidence of clients to improve their chances of moving on from their housing vulnerability through one to one key work sessions, group activities and outreach.
- Maintaining regular contact, a listening ear and emotional support during times of crisis.
- Liaising with Landlords and property Managers to identify residents who would like support and to help prevent evictions.
- Manage own calendar to deliver a caseload during periods of work-related pressure, including actively pursuing the project outcomes set for the project and individual clients.
- Use interpersonal and communication skills to provide support to clients and collaborate with others including colleagues, partner agencies, health care professionals and external agencies through joint working.
- Take duty of care seriously by assessing the client’s social and environmental conditions, identifying and passing on information to and from relevant professionals, ensuring client confidentiality is maintained.
- Use of excellent writing skills to prepare and submit referrals and housing applications along with a good working knowledge of housing legislation in order to advocate on behalf of people.
- Brief and liaise with other members of the team and external agencies regarding clients, enabling them to effectively carry out their roles.
- Ensure accurate and up to date client data and case notes are recorded within our Inform database within the standards set by the organisation.
- Carry out light physical tasks, such as travelling to visit people on outreach, shopping, organising deliveries or lifting office equipment.
Service Development:
- Collaborate with the entire Specialist Support team to ensure support requirements are in place for all registered clients.
- Contribute to initiatives that seek to influence service improvements, implement changes and develop new interventions and support for clients.
- Provide data, reports and impact studies when requested.
- To be part of and contribute to the Justlife staff team, attending meetings as appropriate and to be involved in staff development, training, supervision and reflective practice as well as continuing professional development and training events where appropriate and be committed to team events.
Research:
- Supporting the wider Justlife vision to feed into research and help develop the service including the involvement of clients in design and delivery of the service.
Responsible to: Service Manager
Responsible for: N/A
This job description is intended as an outline indicator of general areas of activity and will be amended in light of the changing needs of Justlife. It is expected that the post holder will be as positive and flexible as possible in using this document as a framework, and in performing other duties commensurate with these responsibilities, the band of the post and skills and qualification of the post-holder.
Person Specification
Experience:
- Experience of working with vulnerable adults (those experiencing homelessness or housing vulnerability, or a comparable client group).
- Experience of working with drug and alcohol dependent adults and those experiencing poor mental health.
- Experience of working with people in contact with the criminal justice system.
Skills:
- Care, empathy and skilled in dealing with emotionally vulnerable clients.
- Excellent ability to engage with clients in an empowering manner.
- Effective communication; written and oral skills.
- Effective administrative and IT skills.
- Excellent organisational skills.
- Driving licence holder and access to a vehicle (desirable).
Knowledge:
- Demonstrate knowledge of assessment, support planning and interventions that help clients experiencing homelessness or housing vulnerability to feel connected and healthier.
- Demonstrate knowledge of the challenges and solutions to working with a client group who may be experiencing one or more of the following: poor health (physical and mental), substance misuse, homelessness and contact with the criminal justice system.
- An understanding of health and safety and safeguarding policies and procedures that aim to keep staff and clients safe.
Personal Attributes:
- Commitment to equal opportunities in our service delivery.
- High level of self-awareness and the ability to maintain personal wellbeing through periods of pressure and stress.
- Ability to be self-motivated and work well in a team and as a lone worker.
Our vision is to make people’s experience of temporary accommodation as short, safe and healthy as possible.



The client requests no contact from agencies or media sales.
We have a new and exciting opportunity within Victim Support to provide Domestic Abuse case management interventions across Cumbria, as part of the Drive Project.
We are recruiting for an Operations Manager to oversee the DRIVE project.
Drive is an innovative national project that aims to improve the lives and safety of victims and children, by holding high-risk perpetrators to account. The project combines case management of perpetrators with a co-ordinated multi-agency response.
The Drive Partnership, formed by Respect, SafeLives and Social Finance, is working to transform the national response to perpetrators of domestic abuse. They work to end domestic abuse and protect victims by disrupting, challenging, and changing the behaviour of those who are causing harm. Together they have developed the Drive Project to address a gap in work with high-harm, high-risk perpetrators of domestic abuse. They also work to advocate for systems and policy change- to develop sustainable, national systems that respond more effectively to all perpetrators of domestic abuse.
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based in Cumbria.
As a Perpetrator Service Operations Manager you will oversee 4 Case Managers and 2 IDVA's. You will:
- ensure that all support and advice given is in line with Drive Partnership key messages and strategic objectives.
- contribute to the development of the Drive model through service reviews, supporting the Drive Partnership in delivery challenges and implementation of changes to the Drive operational model.
- act as a champion for Drive across the area in all aspects of development and delivery. You will be expected to represent the service at local and national events; deliver training and presentations as appropriate.
- support the Commissioner and Drive Central Team in identifying and securing resources and implementing future funding plans agreed for the service.
- be passionate and committed to working within a multi-disciplinary team and will have a demonstrable track record of working with complex need service users. This may be within the field of domestic abuse, and/or mental health, substance misuse and offending.
You will need:
- previous experience leading projects and developing new service provision.
- the ability to complete reliable and timely reports and meet deadlines.
- to be able to manage your own workload.
- to be a confident decision maker.
- to be able to ensure fairness and consistency.
This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
Please see attached Job Description and Person Specification for further details.
This post will be subject to an Enhanced DBS Disclosure.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.






