Supporter Care Jobs

MHFA England is a social enterprise and the leading provider of mental health skills and awareness training courses in England. Our vision is to improve the health of the nation, through normalising society’s attitudes and behaviours around mental health, by developing the skills we need to look after our own and others’ wellbeing.

We are looking for an individual who can provide high quality, efficient service to MHFA England’s customers. You will have the ability to respond to customer queries across multiple channels and offer appropriate solutions in line with agreed SLAs, whilst maintaining accurate records of all customer interactions. Further details of the role can be found in the Job Description.

In your application, please can you let us know:-

1. What experience and skills do you have that make you suitable for this role?
2. Tell us about a time you have provided outstanding customer service.   

Max. 500 words per question

Looking after you  

Wellbeing is at the heart of all that we do and say, we are friendly and supportive organisation. We are committed to rewarding our employees with competitive pay, a flexible and supportive workplace, opportunities to grow and develop, and our promise that we will put your wellbeing first.  

Interested? How to apply 

To apply, please submit your application and CV.  Early application is encouraged as we will be reviewing CVs as they come in. 

By applying for this job, you are confirming that you have read the MHFA England Privacy Notice and accept the conditions under which your details will be processed. 

Adult Carer Services Manager role

Hours - 28 hours per week

Salary - £36,350 per annum FTE (£27,141 actual)

An opportunity is available to help make life better for carers  

Are you self-motivated, organised, empathetic, able to work independently and think on your feet, then you might want to consider joining a small team of like-minded people.

Our charity, the Carers Support Centre, works across Bristol and South Gloucestershire to support unpaid family carers who are supporting their loved ones at home.

We currently have a vacancy in our Adult Services Team to support the Chief Executive and Senior Management Team and work with our Adult Carer Team. This is a senior role that requires managerial experience, an understanding of the health and social care sector, safeguarding, empathy and the ability to work with different employed teams and volunteers.   

Main duties will include:

To: 

· Be a member of the Senior Management team and actively participate in the overall strategic management and development of the organisation.

· Ensure that the strategic development of the adult carer services are co-ordinated and services are delivered in line with funded contract requirements, CSC's development plan and local and national strategies and priorities.

· Be responsible for the support, supervision, management and development of the Carer Support Team, Health Team, Volunteer Development & Carers Time Team Managers and the Walk & Talk lead.

· Be the Adult Safeguarding lead, working in conjunction with the Children’s Safeguarding lead and deputies.

· Lead on the staff wellbeing programme and areas of work.

 There’s lots more we could tell you, but why not apply and come and see for yourself.

Closing date for applications is 5th August 2024 @ 9am with interviews on 14th August.

Please visit our website for all the information you need and details of how to apply.  All completed applications should be returned to via email.

If you would like to know more about this role, please get in touch for further information. 

Registered Charity No: 1063226

£32,000 per annum

Fixed term – 3 months

Part home/Part office (London) based

Immediate start preferred

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a Proposition Development Executive and be part of a high-performing, fast paced team that produces bespoke communications to engage and steward existing and potential supporters in UNICEF’s work for children.

The Proposition Development Executive collaborates with in-house programme specialists and fundraising colleagues, to develop compelling funding propositions and impact reports which both meet the needs of the supporter and are aligned with UNICEF UK’s global priorities and strategic goals.

You will need to demonstrate experience of building winning propositions to engage a specific audience, evidence of effective collaboration, and an ability to produce visually compelling and factually accurate content.

Act now and visit the website via the apply button to apply online.

Closing date: 5pm, Monday 5 August 2024.

Interview date: Thursday 15/Friday 16 August 2024 via video conferencing (MS Teams). Selection process may also involve a written exercise.

In return, we offer:

· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)

· outstanding training and learning opportunities and the support to flourish in your role

· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park

· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.

· the opportunity to work in a leading children’s organisation making a difference to children around the world

Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.

We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London the rest of the time from home.  We will happily discuss other flexible options to suit your circumstances.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

Do you love working with supporters or customers, and have brilliant administrative skills? And do you want to make a difference to people affected by breast cancer? If so, we’d love to hear from you. 

This is an exciting opportunity to start your fundraising career working as part of a newly created fundraising products team. You’ll work on our sector leading virtual events programme, which has raised millions of pounds to date, as well as innovative product development to help us reach new audiences. 

This is a varied role where you’ll play an important role in the smooth delivery of fundraising campaigns. A typical week may include providing brilliant stewardship to our supporters over email and phone, as well as to our online communities, and sending out fundraising materials. You might also develop new fundraising resources and content plans and help to setup a new campaign with the digital team. Joining a collaborative and fun team, you’ll be supported to learn and develop in your role. 

About you 

Having previously worked in a customer or supporter facing role, you’ll know how to provide a brilliant experience and be an excellent communicator. Friendly, organised and proactive, you’ll have great administrative skills gained in a professional environment where you’ve worked both independently and as part of a team. 

You’ll have a passion for fundraising and it’s a bonus if you’ve worked at a charity before. Some experience working with databases or supporting online communities would also be helpful but isn’t essential. We’re looking for someone with a positive, can do attitude who is eager to learn, deliver results and be part of a high performing team. 

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working 

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.   

When applying 

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now Recruitment Team.  

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date 9am Friday 2 August 2024 

Interview date w/c 12 August 2024

Salary per annum: £24,102 - £25,608

Salary per hour: £12.36 - £13.13

Location: Much Hadham or Bishops Stortford

We are seeking committed and caring individuals with a passion for improving the lives of children and young people and adults! It is a very exciting time to join St Elizabeth's, as our charity grows with our admissions increasing for 2024 onwards.

What can you offer me?

- Full time, part time or Bank hours available – between two or five shifts per week.
- Mixed pattern of early and late shifts (07:00/ 07:15 – 14:30/14:45 and 14:15 – 21:45).
- Rewarding opportunities to support children young people and adult with complex needs and Epilepsy to “live life to the full”.
- From 23 days’ annual leave plus bank holidays.
- Career pathway including registration onto a Level 3 in Residential Childcare or Level 2 in Health & Social Care (fully funded by St Elizabeth’s).
- Onsite training and assessment team delivering a variety of learning and development opportunities.
- 20% uplift on your salary for working overtime on a Saturday & Sunday.
- If you drive and are willing to support our service users to access the community, you could be eligible for a monetary voucher towards your Christmas shopping!
- For those that don’t drive or have access to a car, we offer subsidised staff transport service from Bishops Stortford, Harlow, Sawbridgeworth and Stansted Abbotts that runs in line with our shift patterns.
- Eligible for Blue Light card and other health and leisure discounts.
- Free onsite parking and subsidised canteen.

What will I be doing?

- Daily care and living support, including personal care.
- Promoting independence and learning in line with wellbeing.
- Encouraging fun leisure and social activities ensuring our service users are able to access the wider community.
- Ensuring a safe, secure and clean home environment.
- Food preparation and cooking meals.
- Administering medication (full training provided).

What are we looking for?

We are looking for individuals that are deeply passionate about supporting children, young people and adults to ensure they achieve their aspirations and forge brighter futures. Ideally, you will have some previous experience of working in care or education, but if you can commit to being dedicated, patient and adaptable with excellent communication skills, then you are exactly the person we need!

Calling all drivers! If you drive, we would especially love to hear from you. Our motto is to ‘Live Life to the Full’ and although St Elizabeth’s provides unique and tailored experiences to the people we support, we want to ensure our clients and learners can access every opportunity available to them within the local community and beyond to gain valued life experiences and continuously improve on their journey to independence.

If any of the above sounds like you, then come and join the St. Elizabeth’s community!

How do I apply?

Please complete an application form and upload an up-to-date CV on our website. All offers are conditional and subject to receipt of satisfactory pre-employment checks and references including an enhanced DBS check. Please note we are not on a public transport route, and so drivers are desirable. The salary range advertised is based on full-time equivalent and appointment on the scale is dependent on the role, qualifications and experience. Applications will be reviewed and interviews scheduled on a rolling basis; therefore, we recommend that you apply quickly. We reserve the right to close an advert if we receive sufficient applications ahead of the deadline.

Equality, Diversity & Inclusion

At St Elizabeth’s we aspire to create a diverse and inclusive working culture. We are proud to be recognised as an Investor in People and to hold Disability Confident status. Additionally, we are an equal opportunities employer welcoming all applications from across the community; every addition to our centre is a valued one. Therefore, if you require any reasonable adjustments at application or interview stage, please do not hesitate to contact us as soon as possible.

Safeguarding

St Elizabeth’s Centre is committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. Successful applicants will be required to undertake an enhanced disclosure through the Disclosure and Barring Service. Some of our positions involve regulated activity relevant to vulnerable children, adults and young people. It is a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group. Our vacancies are exempt from the Rehabilitation of Offenders Act 1974.

Registered Charity 1176777

#IND001

REF-215 806

Are you passionate about supporting and transforming the lives of people who are experiencing homelessness?

About the role

Hither Green Service (Spring Gardens and Hilda House) is a large busy, flagship service which provides you with the opportunity to join a specialised and committed team, supporting 68, multiple excluded, highly vulnerable adults with complex needs in Lewisham. You will join a large team of colleagues with specialisms in Homelessness, Substance Use and Mental Health to provide a recovery-based approach.

Hither Green Service is a pre-recovery service, and you will be supporting people with active alcohol and substance misuse support needs. We are looking for someone to join our team as a Support Worker (known internally as a Project Worker).

 In this vital role you will:

• Work together with clients to identify their personal aims and ambitions and support them towards achieving them. You will be working with between 8-10 key residents on your caseload.
• Respond to incident and crises as a team in a way that maximises safety and wellbeing.
• Provide practical and personal support to clients in an approachable, caring and person centred way.
• Work as part of a dedicated team in an accommodation setting to provide a high quality, positive and safe service to clients.
• Keep up to date administrative records relating to client work, housing management and health and safety.
• Work on the weekly shift rota that includes early and late shifts as well as some weekends and bank holidays. Staff can claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday.

About you

To succeed in these highly rewarding role you will:

• Have an understanding of the issues faced by homeless or vulnerably housed people – you may have had personal experience of homelessness yourself.
• Have experience of helping vulnerable people to identify personal goals and supporting them through a process of change.
• Have a sound understanding of the support needs of people with low incomes, including rent payments/arrears and professional boundary issues.
• Possess good interpersonal and listening skills, in order to be able to establish an effective working relationship with clients and an eagerness to learn and work with clients in a holistic and person-centred approach.
• Ability to support colleagues in diffusing difficult or dangerous situations and to summon outside assistance when necessary.
• Ability to challenge disruptive or unacceptable behaviour in a sympathetic and assertive way, balancing the needs of the individual with responsibilities for the safety of the service.

We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we’ll let you know!

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 7 August 2024

Interview and assessments on: TBC

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

About the role:

When a family member has a spinal cord injury, it can be difficult to acknowledge and accept that their injury will affect you too.

You might find it difficult to express and share how you have been affected by these events, especially to your loved one with the injury. Overwhelming feelings of guilt, helplessness, confusion and isolation are very common. 

Back Up’s Family Support team are there to help. Right from the point of injury, our Family Support Coordinators work together with the family and the injured person to create their own ‘Family Plan’ - making sure they have access to information and support throughout the rehabilitation journey.

As a Family Support Coordinator, you will build relationships with professionals to encourage referrals and manage a caseload. Whether it be meeting family members in a clinical setting, providing a listening ear from someone who ‘just gets it!’, or making referrals for ongoing support from a range of partners or statutory agencies – you will be passionate about being able to demonstrate the impact of what we do, and will see for yourself how Back Up quite literally transforms lives.

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver,

Welsh translations available on request.

Location: Home/South Wales-based with frequent travel to projects in Cardiff, Newport and Swansea

Contract:  Absence cover fixed term for 6 months, or to the return of the substantive postholder

Working effectively with volunteers is an important part of our Project Support Officer roles. You will support the Area Manager and Regional Manager with volunteer recruitment, volunteer administration and volunteer retention, and giving our volunteers a fantastic experience. You will also be involved in guest outreach, and giving extra support to our Wales projects as and when required, to aid development and growth within the region.

Each of our Projects is run by volunteer Project Leaders and supported by Regional Managers through recruitment and training of volunteers. You will support the Regional Managers so that they can manage more projects. This support could range from developing relationships with our food suppliers, researching local organisations to support with guest outreach, and recruiting new volunteer Project Leaders for the Area.

You will have excellent verbal and written communication skills, and be able to talk confidently to external people about our Projects.​You will also be a good organizer, with the ability to manage multiple tasks within multiple Projects. You will have a passion for food and cooking, and be committed to our objectives and ethics.

This role will require some attendance at our Community Meals projects, which would include some evening and weekend work. A full driving license and access to a vehicle for work purposes is essential for this exciting role. You’ll need to live within easy reach of our Wales projects in Cardiff, Newport and Swansea.

Benefits: We offer 26.5 days holiday plus bank holidays (pro-rata for part-time), and additional holiday for length of service. Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.

How to apply:  Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.

Deadline for your application:  11.59pm on Wednesday 7th August.

Interview process: Shortlisted candidates will need to complete a 30 minute task prior to being invited to interview.

Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.

Safeguarding: Safeguarding is Everyone’s business – FoodCycle is committed to safeguarding and promoting the welfare / wellbeing of children, young people and adults at risk. This role will therefore require a satisfactory Enhanced DBS check.

Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.

Salary: £25,989 per annum + £750 Home Working Allowance per annum

Hours: 35 Hours per week

Fixed Term Contract - 12 Months

Location: Homebased with regular travel required across the Nottinghamshire and Derbyshire areas for visits, events and meetings. 

This is an exciting opportunity to join TACT East Midlands in a new role as a Foster Family Support & Engagement Worker and be part of an exciting project which aims to create a ‘TACT Carer Support Hub’ for our foster families in the Nottinghamshire/Derbyshire area and engage our foster carers in our efforts to recruit new foster carers, so we can look after more children with complex needs. The Foster Family Support & Engagement Worker will work alongside families and other professionals, in the establishment of a TACT Carer Support Hub which will support carers who look after children with complex needs.

If you want to be valued as a professional, be appreciated at work and contribute to better outcomes for the children and young people connected with TACT, apply now.  

Overall Duties of the Fostering Family Support & Engagement Worker will include:

• To support the development of a ‘TACT Carer Support Hub’ in the Nottinghamshire/ Derbyshire area that will bring foster carers together to support each other and provide more family support and breaks from caring. 
• To engage with and coordinate community-based activities for our foster carers, to raise TACT’s profile and visibility in the local community and support with the recruitment of new foster carers in the area.
• To offer practical and emotional support to TACT foster families, supporting them to strengthen and develop their skills and knowledge relevant to supporting children with complex needs, so that children can benefit from stable family life.

As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and looks to appoint individuals who are as passionate about fostering as we are. We are a homeworking organisation, and we pride ourselves on our flexible working opportunities, available from day one, an extensive wellbeing programme and our benefits package, all curated to nurture a healthy work-life balance for all our employees so they can give excellent service to our carers and the young people and children we care for.

As a foster care charity, TACT invests all surplus income into services, staff, carers, and child development. This means that we have been able to invest in unique projects like TACT Connect, our unique and ground-breaking scheme for TACT care experienced young people and adults,  as well as our expanding TACT Education Service and our new Health Service. All our activities are built on our commitment to becoming a fully trauma-informed organisation, in line with our key values and ethos.

TACT achieved 16th place in the UK Best Companies Work For survey results in 2023, with 91% of employees acknowledging that the organisation is run on strong values and principles and 94% stating they feel proud to work for this organisation.  

TACT offer an excellent employee benefits package including:

• 31 days paid holiday plus 8 annual bank holidays.
• Flexible working arrangements (including compressed hours, flexibility around core hours, and volunteer days policy).
• Family friendly policies.
• Homeworking ‘bundle’ including annual allowance, IT equipment and a loan for home office set up.
• Help@Hand Employee Assistance Programme (including CBT counselling, 24/7 remote GP appointments, physiotherapy, mental health support and second opinions on serious diagnosis).
• An hour a week of live, expert-led activities through the Annual Employee Wellbeing Programme.
• Menopause Policy and free Menopause Clinician Appointments.
• Stakeholder Pension Scheme (salary sacrifice).
• Fantastic learning and development opportunities for all roles.

An Enhanced DBS clearance is required for this role and will be processed by TACT on your behalf and applicants should live within or close to the areas indicated in this advertisement to facilitate the travel requirements of the role.

Closing Date:Tuesday, 20th August  2024

Interview Date: Tuesday, 3rd September 2024 (via Microsoft Teams)

Safeguarding is everyone’s business and TACT believes that only the people with the right skills and values should work in social work.  As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff to our work with vulnerable young children.  We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people.  All our staff are expected to work in line with TACT’s safeguarding policies.

We reserve the right to close a vacancy earlier than advertised if the volume of applications is excessive, you are therefore advised to apply at your earliest convenience.

TACT does not accept unsolicited CVs from external recruitment agencies, nor the fees associated with them.

London, SE5 8JF

We have an exciting opportunity to join our thriving and committed Community and Events Fundraising team as a Supporter Retention Officer.

We are looking for someone who is experienced in project management and implementation of ambitious supporter retention and stewardship programmes to maximize income generation.  We are looking for someone who is creative, ambitious, and passionate about ensuring an excellent supporter experience, to help us drive income growth. This is a new role, offering you the opportunity to truly bring your strengths to it.

As the Supporter Retention Officer, you will be an excellent communicator, a strategic thinker, take a test and learn approach and be able to demonstrate success of your strategies against KPIs and clear income targets.  You'll be joining a team of friendly and passionate fundraisers, and you'll be supported to develop your skills and personal development plans.

This is a permanent full-time position based either at our new Headquarters: -The Salvation Army, Territorial Headquarters, 1 Champion Park, London SE5 8FJ, or flexible agile working from home.

Our exciting new building provides a more effective workplace to help The Salvation Army better achieve its mission. Applicants must be able to work within the Christian ethos of The Salvation Army.

Applicants must be able to work within the Christian ethos of The Salvation Army.

In order to complete your application please download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment subject to satisfactory references and proof of right to work in the UK

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident scheme employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Working hours: Minimum of 35 hours per week

Closing Date: Wednesday 31 Jul 2024

Interview date: To be confirmed

In return we offer excellent benefits including 25 days annual leave plus 8 bank holidays per annum, a defied contributory pension scheme, childcare vouchers and an interest free travel loan.

Benefits:
25 days annual leave + bank holidays (pro rata for part-time); a contributory pension scheme; season ticket loan; an employee assistance programme

Emmaus Greenwich is a unique charity that offers a home, work and individual support to people who have experienced homelessness and social exclusion. We don’t just give people a bed for the night; we offer a home, meaningful work and a sense of belonging.

We are looking for a compassionate, highly motivated and enthusiastic individual to provide tailored person-centred support to a caseload of formerly homeless individuals known as “Companions”  especially to those who are struggling with substance misuse. Attention to detail is essential, as is the ability to identify and promptly address risks or safeguarding concerns. Empathy, attentive listening, and strong verbal communication skills are also key requirements. 

The successful candidate will understand that many people with experience of homelessness can also be trying to navigate other complex needs. The purpose of the Support Worker/ Recovery worker is to provide a person-centred support to a caseload of Companions in particular to those who are experiencing difficulty in maintaining their tenancy due to their experiences and relationship with substances, including alcohol.

Proficiency with IT and the ability to maintain up do date records in our database are necessary. 

If you have the relevant personal qualities, experience, skills, enthusiasm and a positive “can do” attitude and would relish the chance to work in this dynamic, progressive, and successful charity, we would like to hear from you. You will be joining a friendly and enthusiastic team who are passionate about what they do and a social enterprise that has an exciting future.

We're looking for a kind, compassionate and resilient Support Worker to join our Tower Hamlets Domestic Abuse Service.

£13,676.00 per annum, working 20 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

We are recruiting a Part Time Support Worker for our Look Ahead refuge to support and empower women to move on successfully with their lives.

The service supports 15 women with/out children in self contained units. The aim of the service is to support women to rebuild their lives following a period of abuse, preparing them to move on within a 6-month period to an accommodation type of their choice either in or out of borough.

We are looking to recruit a part time, enthusiastic and energetic customer focused support worker to join our service and dynamic team. Support workers deliver support along side the in house Independent Domestic Violence Advisor (IDVA) to address the safety of victims, survivors at high risk of harm and to equip women with the tools to move on within the allocated period.

The role requires some flexibility as the post holder will work shifts on 20 hours shared rota which includes weekend's shifts and out of hours on call rota.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Undertake key-working responsibilities for a caseload assigned by the service Manager

To empower and support women and children in the refuge to keep safe and move on successfully with their lives

Complete DASH Risk Assessments, conduct comprehensive and regular customer risk assessments to ensure their safety and wellbeing

Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available

Provide practical assistance to support customers to work towards the goals in their support plan (e.g. supporting benefits applications, attending medical appointments and appointments with external agencies

Develop and maintain links with all key agencies and service providers in the local community

Liaise with external agencies such as the Police, MARAC, Social Services and GPs

Help customers to integrate into their local area and access local educational, social, wellbeing and community activities, resources and opportunities

Monitor rent account, encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team

Manage customer referrals, completing Dash Risk Assessments and obtaining and maintaining all relevant paperwork

Knowledge of the criminal justice system. Understanding of MARAC protocols

For a full job description, please visit our website

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement

Exudes a warm friendly presence and open behaviour

Prefers working as part of a group or team

Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

Has a practical and logical mind and is naturally well organised

Thrives on change and enjoys dynamic diverse environments

Is respectful, articulate and sensitive in style of communication

Is motivated towards excellence and improvement of personal performance with a can do attitude

Ability to cope positively with challenging and diverse behaviour

What you'll bring:

NVQ Level 2 or equivalent or experience within charity/social care sector

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We're looking for a kind, compassionate and resilient Support Worker to join our Homelessness service in Slough.

£26,305.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

As a Support Worker you will be expected to enable and support vulnerable individuals with complex needs to address this while maintaining their tenancy with the long term goal of living in an independent setting by providing flexible and individually tailored support package. Working with excluded and hard to reach customers can be challenging, however, with intensive support this challenge can be broken. You will need to be able to engage our customers in a non-judgmental way. You will also be responsible for dealing with emergencies that may arise during your shift whilst remaining calm and using initiative then writing up incident reports amongst other administrative tasks.

As a support worker, you will be working as part of a team as well as with external agencies such as London Probation Service, local substance misuse services, Mental health teams, and police amongst others. Sometimes customers may not be linked in with agencies when they entre the service, as a support worker it is part of your role to ensure they are receiving the correct support from agencies required. Ideally, you will have experience of working with vulnerable people or an understanding of the needs of homelessness. You will be required to support customers with managing their arrears; ensuring housing benefit is applied for as well as monitoring payments and acting appropriately if payments are suspended in order to ensure customer does not fall into any arrears.

You will be responsible for supporting the working shift pattern of the service which is a five week rolling rota which consists of working some weekends as well as long days.

There will be a rota for shifts, with working patterns of 7:30-15:30 and 12:30-20:30. There will be some weekend work.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you'll do:

Work proactively with Slough Hostel team to handle the service caseload and support an effective team approach to meeting each customer's identified needs.
Motivate the team and champion a positive local culture within the service.
Contribute to a positive service environment, ensuring the service is supportive and a place of safety and stability for customers. This includes working flexibly and being proactively in delivering, reviewing and arranging effective support for emerging needs and risks in order to prevent escalating concerns.
Deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. This may include practical tasks, such a facilitating group actives
Support customers to undertake domestic tasks, including practical assistance to ensure a high quality living environment that promotes customers' dignity, respect and allows customers to feel safe and welcome in their own home.
Participate in support planning, risk management and assessment of needs in line with support planning.
Work with customers to promote social inclusion to promote independent living, encouraging customers to maximise their skills and choices.
Involve customers in the design, development and delivery of the service through co-production.
Report and react to any observations relating to customers welfare.
Proactive development of links with local statutory and voluntary organizations to provide a range of engagement opportunities for customers in the community.
Maintain a good standard of records as required at the project under the direction of the Managers.
Engaging in learning and development activity to increase knowledge and skills
Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times, to ensure the safety of the customers and premises including responding to maintenance, fire and health and safety issues.
Attend and participate in team meetings and managers meetings.
Competent use of relevant systems, company policies and frameworks.
Adhere to all the policies and procedures of Look Ahead Care & Support plus those specific to the project including any statutory requirements.
About you:

Enjoys social interaction and the company of others, networks in local business community.
Approachable and open behaviour.
Prefers working as part of a group or team.
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
Has a practical and logical mind and is naturally well organised.
Thrives on change and enjoys dynamic diverse environments with an ability to cope positively with challenging and diverse behaviour.
Is highly motivated and a self-starter.
Enjoys managing and motivating others.
Has a practical and logical mind and is naturally well organised.
Is confident with high levels of self-esteem.
Is respectful, articulate and sensitive in style of communication.
Is passionate and enthusiastic about his/her career and job experiences.
Is motivated towards excellence and improvement of personal performance with a can do attitude.
What you'll bring:

Essential:

Has relevant sector work experience
NVQ Level 3 in Health and Social Care or equivalent
Desirable:

Other relevant professional memberships and/or specialist qualifications