• Are you looking for volunteer roles ?

    Go to volunteering section


Supporter Care Jobs

Job Alerts On

No alerts left

Get job alerts sent straight to your inbox.

*Please enter a valid email

You haven't selected any filters. To create a tailored job alert, select your filters first.

Oh no!

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

Verify your email address and start receiving the latest job recommendations. Sign in or create an account to start managing your alerts.

A job alert for this search or a similar search term already exists. You can manage your job alerts by clicking here:

Top job
Cord, Coventry (Hybrid)
£20,825 - £23,100 per year
Highly motivated and experienced Administrator needed to support Cord's fundraising, run the office and support global operations.
Posted 6 days ago Quick Apply
Top job
Fine Cell Work, Battersea (On-site)
£27,000 - £29,000 per year
We are looking for a supportive and non-judgemental individual to underpin all aspects of Fine Cell Work's post-prison programme.
Posted 5 days ago Quick Apply
Care Rights UK, London (Hybrid)
£28,000 per annum pro rata (0.6 FTE)
Are you passionate about using your advice skills to improve the lives of older people needing care and their families? Join our team!
Posted 4 days ago Quick Apply
Closing in 3 days
Look Ahead Care Support and Housing, Tower Hamlets (On-site)
Up to £27352 per annum + 25 days Annual Leave
Posted 3 weeks ago
Look Ahead Care Support and Housing, Newham (On-site)
Up to £27352 per annum + staff discounts, healthcare
Posted 1 week ago
Closing in 2 days
LionHeart, Birmingham (Hybrid)
£36,713.76 per year
We take great pride in the support we offer and have an unusual opportunity for someone amazing to join our Support Services Team
Posted 6 days ago
Look Ahead Care Support and Housing, Newham (On-site)
Up to £20514 per annum + staff discounts, healthcare
Posted 1 week ago
Closing in 3 days
Centre 404, Wembley (On-site)
£32,000 - £35,000 per year
Play a pivotal ambassadorial role, spearheading our expansion into Brent and bringing our expertise, vision and values to families in need.
Posted 1 week ago Quick Apply
Harlequins Foundation, Twickenham (On-site)
£28,000 per year
Posted 2 weeks ago Quick Apply
Closing in 7 days
Look Ahead Care Support and Housing, Hackney (On-site)
Up to £24617 per annum + Pension Schemes, Staff Discounts
Posted 3 weeks ago
Closing in 6 days
Youth Enquiry Service (High Wycombe), High Wycombe (On-site)
£14 per hour
Posted 2 weeks ago
Page 4 of 71
Coventry, West Midlands (Hybrid)
£20,825 - £23,100 per year
Part-time (50% time flexibility to work between 8am – 6pm, over at least 3 days per week)

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Where conflict and division increase, Cord works for peace. Where Human Rights are denied, Cord strives for freedom. Where people suffer trauma, Cord facilitates healing.

We are looking for a highly motivated and experienced Administrator to support our Fundraising activities, ensure the smooth running of our UK office and assist our Leadership Team. This is a vital role in our work to build peace by tackling the root causes of conflict in some of the world’s most challenging contexts.

The Fundraising and Operations Administrator plays a critical role in a small team.

Job Purpose:

1. Fundraising administration and donation processing

2. Running the admin office

3. Providing admin support around Cord's global operations

Areas of responsibility:

1. Fundraising administration and donation processing

Cord has a loyal and committed UK supporter base of individual donors. The primary focus of this role is to support fundraising which involves

- the processing of donations and donation record keeping using a range of digital payment systems, entering records in to the supporter database, maintaining gift aid records and coordinating with finance colleagues regarding fundraising income.

- providing high quality supporter care to Cord's donors by assisting with the mailing of newsletters, writing thank you letters and notes to donors, and fielding enquiries promptly and politely.

- a range of other fundraising tasks including administering alternative gifts, helping with reports, liaising with payment platforms to ensure smooth processes, and supporting the preparation of resources for fundraising activities.

2. Running the admin office

Cord operates a predominantly remote working structure in the UK. However, there is a small admin office in Coventry which acts as a hub for the team with desks, resources and record storage. This role is responsible for overseeing this office and ensuring that remote office services run effectively. This involves organising the phone system and providing a reception service, managing mail procedures and monitoring office email accounts. It includes keeping the office in good order by managing supplies and storage, liaising with office suppliers, contractors and building agents. It also involves maintaining key holder registers, coordinating office access for the team, fulfilling health and safety requirements such as regular assessments and updating records, inducting and maintaining health and safety awareness amongst staff, when home working and working elsewhere, and providing logistical support for UK team meet-ups including sourcing venues and refreshment suppliers.

3.  Providing admin support around Cord's global operations

Cord has programmes in eight countries throughout Africa and Southeast Asia with offices and staff in four of them. The Fundraising and Operations Administrator plays a critical role in supporting operations to support the smooth running of the organisation's internal services. This involves:

 - IT systems: supporting the digital onboarding and offboarding of staff, purchasing and disposal of computer devices, maintaining records of current system users and liaising with Cord's external IT service provider on the issuing and billing of IT licences.

- Digital record systems: to support the organisation of Cord’s knowledge management system SharePoint, keeping key organisation administration information current, maintaining digital records in accordance with GDPR.

- Human resources: supporting recruitment processes, DBS applications, reference checks, monitoring employment contract terms, liaising with Cord's external HR advisor on employment contracts and policy amendments, supporting staff inductions, HR system record keeping and reporting.

- Finance: to carry out some routine finance tasks such as verifying petty cash counts, being a bank signatory that country reviews payments against approval documents.

- support to the Leadership Team with other operational tasks as required.

About you

To succeed in this role you will be a team player who is self-motivated with an ambition to help the organisation to improve systems, processes and information sharing. The ideal candidate will be proactive and able to anticipate the needs of colleagues working remotely in the UK and abroad. They will be highly organised, with the ability to maintain records diligently, and deliver routine tasks to schedule whilst also being able to improve system and process processes that continually increase efficiency. They will need to be comfortable using and adapting to a wide range of digital tools. They will have a close eye for detail, be numerate and able to interact with a diverse range of people.

We understand that people may not have all the desired prior knowledge and experience but here are some that would be beneficial, although they could be learned whilst in post:

- understanding of office health and safety good practice

- GDPR regulations in relation to personal data

- experience of using a relationship database system (Netsuite or similar)

Application resources
Application Instructions

To apply please send your CV and covering letter explaining your interest in the role and how you fulfil the job description.

Posted by
Posted on: 22 May 2024
Closing date: 16 June 2024 at 14:28
Tags: Admin,Fundraising

The client requests no contact from agencies or media sales.