Supporter care manager jobs in jersey, trinity

SOS Children’s Villages UK is part of a global federation, which exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. We are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now looking for an experienced Senior Programme Funding Manager to secure crucial support from grant-making organisations and institutional funders.

• Drive strategic growth by mapping global programmes to UK funding opportunities, developing innovative strategies, and pioneering our humanitarian funding approach.

• Craft compelling partnerships by transforming programme insights into standout proposals and building strong relationships with like-minded funders.

• Collaborate globally with international teams to ensure funding applications reflect real community needs and align with expert input across safeguarding, finance, and programme delivery.

• Innovate by forming strategic partnerships with NGOs, research institutions, and development actors to co-create impactful new approaches.

• Lead grant processes from end to end, ensuring excellence in donor communications, reporting, and internal collaboration across departments.

• Maintain rigorous standards by managing due diligence, tracking progress in Salesforce, forecasting KPIs, and ensuring compliance with policies and best practice.

If you are an exceptional relationship builder, experienced in international development, looking for a pivotal role within a friendly, flexible, and supportive team, then this could be for you!

To Apply

Please read the full Candidate Pack attached which contains the entire job description and person specification, and submit a copy of your CV and a covering letter.

The deadline for applications is Friday 27 June 2025, 17.00 UK time. 

Please note: 

The post-holder must be UK-based and able to work on a permanent full-time contract. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

At Guide Dogs we’re dedicated to helping people with sight loss live the life they choose, and we need a passionate and experienced Data Planning Manager to help drive our mission forward.

You will be responsible for overseeing the complete Guide Dogs campaign plan to ensure adherence to internal contact strategy rules across all products and for all stakeholder types. You will also play a key role in evolving our contact strategy, ensuring that we offer the right level of contact to our stakeholders while balancing growth, retention, and fundraising return. Most importantly, you will always put the supporter and stakeholder experience at the heart of every decision. Quality control will be key, as you’ll ensure data selection requests are clearly captured and communicated and that the use of data is maximised. A core part of the role will be advocating the services of the Customer Experience Data Team, leading training programs to educate on processes related to data selections to the wider organisation.

To succeed in this position, you’ll need significant experience in Excel, including advanced VBA programming.

This role demands comfort in collaborating effectively with cross-functional teams with potentially opposing objectives. Your ability to communicate complex strategies clearly and make sound data-led recommendations backing organisational strategy will be essential.

In return, we offer a supportive and inclusive work environment, along with opportunities for professional development and growth. We value flexibility, and offer competitive salary and benefits packages to ensure you are well-supported in your career. You’ll also have the chance to be part of a passionate, values-driven team, and help make a real difference in the lives of people with sight loss.

This role is based at our Reading office, working 35 hours per week, Monday through to Friday. We value in-person collaboration with our teams and support hybrid working arrangements, we aim for colleagues to be on-site two days per week with the option to work from remotely for the remaining days offering flexibility to work in a way that’s best for you.

No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people. 

If you’re excited about the opportunity to contribute to a meaningful cause and have the experience we’re looking for, we’d love to hear from you.

We are looking for an enthusiastic and committed individual to lead our experienced finance team of staff and volunteers.  This is the perfect role for an experienced qualified accountant who demonstrates consistent attention to detail, accuracy and organisational skills.

With at least two years’ management experience within a finance function, the Finance Manager is required to have excellent communication and interpersonal skills to enable collaboration with all areas of the business to ensure accurate processes are in place including the sharing of data through manual or automated integration.

What you will bring:

• Formal accountancy qualification (eg. ACCA, CIMA)
• Advanced understanding of accounting principles and practices 
• Previous experience of managing a finance team and carrying out performance reviews 
• Proficiency in MS Office, especially Excel - essential
• Familiarity with accounting software (ideally Sage Intacct) 
• Strong attention to detail, accuracy and organisational skills 
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team 
• Leading and developing a team
• At least two years’ management experience within a finance function - desirable
• A pro-active approach to work and problem solving, and the ability to spot and deal with issues as they occur 
• A 'can do' outcome focused attitude and approach.

The successful candidate will be required to undertake a DBS check in line with the role.

What we offer:

• 27 days annual leave (plus bank holidays) rising with service 
• Free onsite parking
• Wide range of free training courses, plus personal development opportunities
• Ability to transfer an existing NHS pension (subject to qualifying conditions) or join our company pension scheme with 7% employer contribution.
• On-site home cooked food served at a reasonable rate in our bistro​
• You’ll have freedom to make decisions within the boundaries of the Job Description and charity policy and procedure
• Don’t forget a stunning setting, plus #team comradery, support and bags of positivity!

This list of tasks and responsibilities is not exhaustive and the job holder may be required to undertake other relevant and appropriate duties as required by the Manager. This Job Description can be amended by agreement with the Post Holder and Manager

Please note; applicant shortlisting will take place as and when suitable individuals apply. As such, we would strongly encourage early applications. We reserve the right to close this vacancy early should a suitable candidate be appointed.  Interview arrangements will be communicated via email, so please check your email regularly.

Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research?

​

About Brain Tumour Research 

Brain Tumour Research is an exciting, innovative and ambitious charity. You will play a crucial role in helping the charity meet its strategic plans and objectives, which include campaigning to increase the national investment in brain tumour research to £35 million per year, while fundraising to create a network of seven sustainable Brain Tumour Research Centres of Excellence across the UK. ​

We are a growing charity with a diverse range of exciting and fast-paced campaigns and activities and we are seeking a talented Special Events Manager to further develop the Events offer.

In this role, you will be responsible for planning, organising, and executing events that meet the strategic objectives of the charity. This role requires a creative and strategic thinker with excellent project management skills and a passion for philanthropy. The successful candidate will work closely with internal teams, volunteers, donors, and external partners to ensure the success of each event.

The Disasters Emergency Committee (DEC) is a unique and dynamic membership organisation which comprises 15 of the UK’s leading humanitarian agencies. 

The DEC launches appeals when there is a humanitarian emergency of such magnitude to warrant a national UK response, with most DEC funds being raised over an intensive two-week period following a disaster. DEC fundraising appeals benefit from the combined expertise of our member agencies, resulting in wide-reaching appeals across high-profile TV, radio, and an increasing number of digital channels. 

Reporting to the Head of Public Fundraising, the Direct Marketing Manager (Acquisition) is responsible for delivering key direct marketing activities during appeals for major disasters or emergencies. You will work with key suppliers and agencies to implement the offline marketing campaign (e.g. press, outdoor, DRTV and direct mail), and the Public Fundraising team to utilise a large database of supporters for communication by email, SMS, and direct mail. You will identify new fundraising channels and ideas for increasing the impact of income generation. 

As Direct Marketing Manager (Acquisition), you will: 

• Contribute to and develop DEC direct marketing strategies
• Implement the direct marketing strategies during each appeal with income maximisation and supporter acquisition as the key focus
• Manage the capturing and analysis of results to ensure channel optimisation between appeals
• Lead the benchmarking process of DEC Member Agency fundraising performance
• Line manage one Direct Marketing Officer

Person specification:

• Strong direct marketing experience with a focus on high volume donor acquisition, with technical marketing expertise across a range of direct marketing channels and demonstrable knowledge of offline marketing techniques in press, outdoor, direct mail and telephone
• A proven track record of developing effective digital and direct marketing strategies, which resulted in significant growth of income
• A key driver for success in this role is the ability to work under extreme pressure during appeals and to very tight deadlines
• Experience of managing complex budgets and proven ability to manage a complex operational plan within very short timeframes and within budget
• Ideally, you will have experience of working in the international humanitarian aid sector

PLEASE NOTE: This is a hybrid working role, where there is a compulsory 2-week office attendance during an appeal (meals provided). Therefore, this role is suitable for those living within a commutable distance to DEC's Angel, London office. 

Employee benefits include:

• Annual leave starts at 25 days plus bank holidays, rising after 3 & 5 years service
• Employer pension contribution of 8%, post probation
• Health Cash Plan
• Life insurance (3 x annual salary)
• Enhanced sick pay - currently 4 weeks full pay, 4 weeks half pay [increases with length of service] to a maximum of 12 weeks full pay, 12 weeks half pay
• Enhanced maternity leave - currently 18 weeks at full pay

Do you like to make things happen and have a passion for nature and a talent for turning ideas into reality? Join the Chiltern Society as our new Project Development Manager and play a vital role in protecting one of England’s most cherished landscapes. We’re looking for an exceptional team player to help create and secure funding for impactful, high-value projects that protect and enhance one of the UK’s most cherished landscapes.

This is a newly created, role at the Chiltern Society, designed to help drive our long-term income growth and ensure the sustainability of our work across the region. You'll bridge the gap between an idea and delivery—developing projects and securing the funding, partnerships, and business opportunities needed to bring them to life. Apply now and help shape the future of the Chilterns.

Apply by noon on Thursday 26 June with your CV and cover letter explaining how your skills and experience fit the role. Full JD on the Chiltern Society website.

First round interviews will be held online/remotely on Monday 7 July. Successful second round candidates will be invited to interview and to give a short presentation to the panel, in person, at the Society’s Chesham office on Monday 17 July.

We’re growing our fundraising team! Here at Keech Hospice we know that raising more funds enables us to reach many more people in our community and we’re delighted that this has been recognised with a substantial investment into the team structure. You’ll be joining us at an exciting time for the team and the organisation, with a recent re-brand, a deep-dive into fundraising and the build of a new strategic plan for raising income - you could join a brilliant existing team to help us transform the way we fundraise and help us, help more.

Key Responsibilities:

• Creating, developing & implementing strategies to engage major gift donors to meet growing targets
• Drive the growth of major gift income through maximising relationships and events
• Leading projects ensuring timely delivery and alignment with strategy
• Work closely with wider Fundraising team and Marketing and Communications to deliver income growth

What We're Looking For:

• Excellent networking skills to build prospects and partnerships
• Excellent written and verbal communication skills with ability to engage and inspire
• High level proficiency in CRM
• Previous experience in charity sector and proven ability to secure large gifts
• Project management skills
• Strong understanding of charity sector and fundraising regulations

What we offer:

• A competitive salary and generous annual leave
• Ability to carry over your existing NHS pension scheme
• Healthcare scheme
• Free car parking and cycle to work scheme
• Career development and progression opportunities
• A caring, supportive and inclusive environment

Hertfordshire – Cheshunt and Welwyn Garden City

Are you passionate about making a difference in the lives of people facing mental health challenges? At Peabody, we are looking for a compassionate and dedicated Mental Health Support Worker to join our team. In this role, you’ll provide housing-related support to vulnerable adults, including those with a dual diagnosis of mental health conditions and substance misuse, helping them build confidence, resilience, and independence. Our approach is person-centred, recovery-focused, and trauma-informed, ensuring we meet our customers where they are with kindness and care.

Please note we currently have 2 positions available - 1 at Cadmore Lane (Cheshunt) and 1 to be split between Cadmore Lane and Cypress Avenue (Welwyn Garden City).

As a Mental Health Support Worker, no two days will be the same. Your typical day will begin with a handover from a colleague to ensure continuity of support. You’ll start by checking in with a customer, followed by updates to their support plans and safety assessments to reflect their evolving needs. You’ll carry out flat or room inspections to identify repairs, health and safety concerns, or fire risks. Later, you might plan a group activity aimed at helping customers enhance their independent life skills.

You will play a vital role in supporting the practical needs and well-being of residents while promoting their recovery and independent living skills. Your work will also involve assisting residents in maximising their income, accessing benefits, and budgeting for domestic bills and living expenses. Through your efforts, you’ll directly contribute to helping customers thrive and lead more fulfilling lives.

This role will require and Enhanced DBS, valid full UK driving licence and access to a vehicle. 

You are a people person who is caring, compassionate, and committed to making a difference. You’ll thrive in a collaborative environment, working closely with colleagues and partner agencies on safeguarding, welfare, and risk concerns. With a proactive approach and a genuine desire to support others, you will embody our values:

• Be kind
• Do the right thing
• Love new ideas
• Celebrate diversity
• Keep our promises
• Pull together

To be successful in this role, you’ll need to:

• Demonstrate experience and knowledge of best practices for supporting mental health client groups or vulnerable adults, including recovery-focused and trauma-informed approaches.
• Understand how to assist vulnerable adults in managing their tenancy or accommodation.
• Be skilled in promoting recovery and independence through effective recovery/support plans.
• Show empathy and align with Peabody’s values when working with a vulnerable client group.

Here are just a few of the benefits of working at Peabody: 

• 30 days’ annual holiday, plus bank holidays
• two additional paid volunteering days each year 
• flexible benefits scheme, including family friendly benefits and access to a discount portal 
• 4 x salary life assurance
• up to 10% pension contribution

Closing date: 4th June 2025 at midnight.

Please note: We are unable to offer visa sponsorship for this role, as Peabody is not a licensed UK sponsor

We are looking for Support Workers (known internally as a Project Worker) to join several of our services across. Across our services we support people through semi-independent Housing, specialist mental health or complex needs accommodation and a variety of other accommodation options. We are committed to working with a Recovery Based Approach and supporting people to meet their individual needs.

Available vacancies:

1 x Support Worker – Mare Street, East London
Mare Street is a 68 bed, high support hostel working with clients experiencing multiple disadvantage. It is a busy, fast-paced environment providing an opportunity for Project Workers to gain broad experience of multi-agency work, safeguarding and incident management alongside the Complex Needs Worker based at the site and a variety of in-reach services.  The staffing structure comprises two Senior Project Workers in addition to a Manager and Deputy, providing future progression opportunities for the right candidate.

1 x Support Worker – Women’s Hostel, North London (* Women Only)
30 bed hostel providing an invaluable (and unique within our region) single-sex provision to women.  Project Workers within this service will have the opportunity to work alongside our Domestic Abuse Navigator, Complex Needs Team and local specialist services including Pause and Open Doors. This role will particularly suit candidates with experience of or an interest in creative, trauma-informed work with women experiencing multiple disadvantage. The staffing structure comprises a Senior Project Worker in addition to a Manager and Deputy, providing future progression opportunities for the right candidate.

*For genuine occupational requirement reasons we are looking to appoint a woman only for this particular vacancy (exemption under the Equality Act 2010 Part 1 Schedule 9).

Why not join us to support our clients on their recovery journey by:

• Working with clients to identify their personal aims and ambitions and work towards achieving them.
• Providing practical and personal support in an approachable, caring and person centred way.
• Work as part of a dedicated team to provide safe, high quality, positive and inclusive service to clients.
• Working as part of the dedicated team on a weekly shift rota including early and late shifts, weekends and bank holidays.
• For some of these role’s staff can claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday. 

About you

Above all we are looking for enthusiastic people who have a genuine desire to support people to transform their lives.

If you have a good understanding of the complex issues faced by homeless people; personal experience of homelessness yourself and some experience of supporting vulnerable people through a process of change, we encourage you to apply.

If you have good interpersonal and listening skills; patience and resilience we will provide you with the knowledge and training, you need to work with clients in a holistic and person-centred way.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10 am on 2nd June 2025

Interview and assessments on: 17th & 19th June 2025

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Are you passionate about helping people to do great things? Do you get a kick out of someone else’s joy as they reach their fundraising target?  Are you an excellent communicator online and on the phone? 

We are looking for a Community Fundraising Manager to develop our fundraising ambitions and work with our community.  

This is a varied and interesting role which will give you the opportunity to see your impact first-hand, as you will be interacting daily with people whose lives are affected by PANS or PANDAS.  You will also provide logistical and project management support on fundraising events. 

Our small community means that our fundraisers tend to be families affected by PANS or PANDAS.  We are passionate about creating opportunities for members of our community to support us in ways that create joy in their own lives.  We intend that fundraising activities and events should help tackle the isolation and other difficulties that are faced by those living with these complex and misunderstood conditions. 

The Development Manager will play a pivotal role in deepening the connections between the school and our alumni and parent community to inspire financial support. We are entering the early stages of a new major philanthropic campaign, which will significantly scale the ambition for the school’s fundraising and engagement activity. As a team, we have a major role to play in shaping the future of the school’s bursary ambitions. Our success will widen access and support the futures and aspirations of disadvantaged young people within our local community, and beyond.

This is a fundraising position which involves leading on our operational effectiveness and developing effective communication techniques to help deliver the school’s philanthropic objectives. You will be required to assist the Director of Development in managing an effective portfolio of fundraising streams, securing regular giving donations, whilst also stewarding our donors effectively, creating innovative and compelling ways to demonstrate the impact of their philanthropic support.

Person Specification

The ideal candidate will need to:

• Be able to demonstrate a track record of securing, administering, and stewarding gifts at any level, or experience in leading income generation activity through regular giving programmes within the charitable sector.
• Maintain positive working relationships with all constituents in the King’s community, including alumni, parents, and pupils to encourage lifelong engagement through participation, advocacy, and support.
• Be a great problem solver with the ability to work laterally to identify opportunities and provide solutions to fundraising challenges.
• Assist the Director of Development in prioritising prospects, through a thorough research strategy, leading the regular giving activity and helping to implement the development fundraising strategy to support the school’s vision and bursary ambitions.
• Demonstrate self-awareness and understand how to bring others with them to collectively make a contribution to our wider social aims.
• Work systematically and maintain the strong support ecosystem that is in place, including the identification, research, and management of supporters, donor stewardship and acknowledgement, gift administration and due diligence procedures.
• Demonstrate a high level of written and oral communication, with a keen eye for attention to detail.
• Show a passion for fundraising and the need to make giving more effective for all level of donors by demonstrating increased impact across all fundraising initiatives.
• Be able to work independently and effectively, is comfortable with ambiguity and has a proven ability to manage competing priorities both operational and strategic in nature.
• Be experienced in using donor and potential donor relationship management systems, for example Raiser’s Edge or Toucan Tech.
• Be a flexible and supportive team player, who is willing to roll up their sleeves and do whatever is required.

King’s is an extremely sought-after school with outstanding academic results and a vibrant co-curriculum. It strives to appoint able, committed, and compassionate colleagues to help ensure every child at the school achieves their best.  Overlooking Wimbledon Common, the school is situated in one of the most attractive parts of south-east England and benefits from exceptional grounds and facilities. We offer excellent benefits including healthcare provision, contributory pension scheme, gym membership and lunch during term time.

To apply for this role, please visit our website.

Closing date: 9am on Thursday 12th June 2025

Interview date: Wednesday 18th June 2025

Second round (if required): Monday 23rd June 2025

Interviews may be staged and we may choose to appoint at any time during the application process.

This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974.

The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.  Applicants will be required to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service. King’s College School is fully committed to the principles of equality, diversity and inclusivity in its recruitment of teaching and support staff.

Job Title: Team Lead - Member and Supporter Experience

Team: Member and Supporter Experience

Location: Hybrid (split between home-working and London)

Interview Dates: W/c 16 June

*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £35,635 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Context and purpose of role

At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.

This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.

We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.

Key Responsibilities:

Team Leadership and Coaching

• Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
• Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
• Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
• Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.

Supplier and Project Management

• Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.

• Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.

• Proactively identify new solutions or efficiencies to improve working practices.

Operational Oversight

• Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
• Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
• Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
• Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.

High standard supporter care

• Support the team daily in answering incoming enquiries as part of the role.
• Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
• Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.

Cross-Team Collaboration and Advocacy

• Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements. 
• Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
• Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
• Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
• Play an active role in key business projects championing the supporter voice.

Continuous Improvement

• Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
• Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.

Volunteer and Digital Engagement

• Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
• Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.

Other

• Undertake such other duties as may be reasonably required of the post.

The Person

Knowledge, Skills and Experience

Essential:

• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).

Desirable:

• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.

Personal Attributes

• A team player, develop collaborative, strong and effective working relationships.
• Empathetic and patient, with a genuine desire to help members and supporters.
• Positive and professional attitude.
• Proactive and self-motivated with the ability to work independently.
• Adaptable and flexible in a fast-paced environment.
• Strong sense of responsibility and accountability.
• Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors. 

 Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

Join the innovative Bolton Listening Lounge, providing adults in Bolton with mental health and wellbeing support. Working in partnership with Greater Manchester Mental Health Foundation Trust and BAND/FAmily Action, the Bolton Listening Lounge is a collaborative approach to providing mental health and wellbeing support from late afternoon into the evening. It provides a safe space for people who are experiencing mental distress or who feel that they are going through a personal crisis. Our staff will offer low level calming interventions and one to one support to identify the cause of the emotional distress and to put in place a plan including signposting and referring on to other organisations and services.

We are looking for someone with knowledge and understanding of Mental Health conditions and their impact on daily living and a strong track-record of working with individuals and their families to deliver positive outcomes.  You will work within the team to prototype new ways of supporting individuals, and contribute to the ongoing development of the team by sharing learning and by listening and responding to feedback from people who use the service.

About the role

We are looking for people to join our Haringey team as a Support Worker (known internally as a Project Worker). Across our services we support people through semi-independent Housing, specialist mental health or complex needs accommodation and a variety of other accommodation options. We are committed to working with a Recovery Based Approach and supporting people to meet their individual needs.

1 x Support Worker – Haringey Complex Needs Service, N15
Supports rough sleepers and those at risk of rough sleeping with complex needs with independent living skills, especially tenancy sustainment and routes into training and employment. Supports 23 single homeless people aged 18-65 with additional support needs, including those around social isolation and life skills.

Why not join the team to support our clients on their recovery journey by:

• Working with clients to identify their personal aims and ambitions and work towards achieving them.
• Providing practical and personal support in an approachable, caring and person centred way.
• Work as part of a dedicated team to provide safe, high quality, positive and inclusive service to clients.
• Working as part of the dedicated team on a weekly shift rota including early and late shifts, weekends and bank holidays.
• For some of these role’s staff can claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday. 

About you

Above all we are looking for enthusiastic people who have a genuine desire to support people to transform their lives.

If you have a good understanding of the complex issues faced by homeless people; personal experience of homelessness yourself and some experience of supporting vulnerable people through a process of change, we encourage you to apply.

If you have good interpersonal and listening skills; patience and resilience we will provide you with the knowledge and training, you need to work with clients in a holistic and person-centred way.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10 am on 10th June 2025

Interview and assessments on: W/C 23rd June 2025

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits