Supporter care manager jobs

Team: Retail

Location: Shawlands Road, Glasgow

Work pattern: 37.5 hours on a rota basis (to include weekends)

Salary: Up to £25,140.96 per annum

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Shop Manager:

• This position will lead the running of one of our Boutique charity shops, where customers discover a curated selection of luxury fashion and accessories. As Shop Manager, you'll help create an elevated retail experience, combining exceptional customer service with a passion for sustainable style and Cats Protection's compassionate mission. From welcoming clients to maintaining high visual standards, you'll play a key role in delivering a premium shopping environment that reflects both quality and kindness.
• To take ownership for the delivery of shop income, expenditure and operating profit budgets and other key measures of performance and activity is defined in the Retail Performance framework
• To support the work of Cats Protection, acting as brand ambassador, being a role model for the values and behaviors of the Charity, taking responsibility for shop operations and related people management.

About the retail team:

• Our retail operation consists of over 80 charity shops
• Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewelry and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece'.

What we’re looking for in our Shop Manager’s:

• Experience from working in a relevant retail environment, ideally in a fashion/luxury setting
• Previous experience of line managing a team and building a culture to achieve a collective goal
• Experience and/or understanding of working to sales targets and budgets
• Excellent organisational skills including the ability to meet deadlines
• Strong commercial awareness, balanced with an appreciation for the unique needs of the Charity

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about 

Interested? Here’s how to apply:

Application closing date: 30th November 2025

Virtual interview date: TBC

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form
2. Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email [email protected] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.​

By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient, and Collaborative.​

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Brief role description 

​​​The Senior Individual Giving Officer plays an integral role within the Fundraising team at the Forces Employment Charity (FEC). As part of the Marketing, Communication and Fundraising Directorate, you will be responsible for the delivery of the core elements of the individual giving programme, developing engaging products and activity across multiple channels to support income generation, identifying new audiences, optimising responses, growing the supporter base and contributing to the lifetime value of supporters.​​

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Interested? Want to know more about the Charity?​ Check out our website​

​​Eager to know more about the role? ​Have a look at the Job Description attached 

​​What’s in it for you? ​Check out our Benefits.​

​​Have we convinced you to apply? ​If so, submit your CV and Covering Letter by Tuesday 16 December 2025.

​Got questions about the role? Get in touch with the People Team 

​​

Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. 

​​​If you are an internal applicant, please ensure you have made The People Team aware before applying. ​

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. ​

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

The Partnerships Manager will play a pivotal role in delivering Youth Futures Foundation’s Employer Strategy.

You will embed and scale evidence-based practice across employer networks to create systemic change in how employers recruit, develop and retain young people.

This role suits someone skilled at translating strategy into delivery — influencing employer behaviour and embedding Youth Futures’ evidence into employer practice.

• You will bring experience of driving behaviour or practice change through partnerships, combined with a passion for tackling youth unemployment and a strong interest in equity, diversity and inclusion issues.
• You will need solid relationship-building and collaboration skills, and the ability to manage people and performance to deliver measurable impact.
• An understanding of how inclusive employment practices and workplace cultures can improve outcomes for young people — particularly those facing disadvantage.

This role can be based at our Birmingham, Leeds or London hub. We currently operate a hybrid model of two-days per week in the office and three-days from home.

For more information on this role, please download our recruitment pack.

Due to receiving high volumes of interest in our opportunities, this vacancy may close earlier than the advertised deadline. To ensure your application is considered, please submit it as soon as possible.

Make a Real Difference Where It Matters Most

Why Kingston Hospital Charity?

Because here, your work genuinely matters. Kingston Hospital Charity isn’t just another fundraising operation, it’s the driving force behind projects that transform patient care across Kingston and Richmond NHS Foundation Trust. From creating dementia friendly environments on Kingston Hospital’s care of the elderly wards to funding the introduction of robotic assisted surgery, the charity turns generosity into tangible change. They fund what the NHS isn’t able to, bringing comfort, dignity, and innovation to patients when they need it most - and they’re ambitious about scaling that impact even further.

The team has a clear plan: to sustainably grow income and build a supporter giving programme that delivers measurable impact for patients, creates meaningful experiences for donors, and nurtures genuine, lasting relationships through storytelling that truly resonates.

What Makes This Role Great

This is both a strategic and hands-on role. You’ll lead on gifts in wills and in-memory fundraising — with the freedom to shape and grow these income streams. Working alongside the Director and the Communications and Engagement Senior Manager, you’ll develop and deliver a three-year strategy that drives real change.

You’ll collaborate with dedicated clinical colleagues and passionate supporters who care deeply about the cause. And you’ll do it within an organisation that lives its values: compassion, inclusivity, collaboration, and a genuine commitment to helping every person thrive.

Hybrid working, a supportive team, and a culture that celebrates impact. It’s the kind of role that reminds you why you got into fundraising in the first place.

Who We’re Looking For

You have solid experience in gifts in wills, and/or in-memory fundraising — and a track record of developing strategies that meet (and exceed) targets. You’re confident communicating with everyone from solicitors to clinicians to supporters, tailoring your message to build trust and engagement.

Organised, adaptable, and purpose-driven, you believe that great fundraising changes lives — and you’re ready to prove it.

How to Apply

Download the application pack for full details on how to apply, interviews will take place in person at Kingston Hospital in early to mid-December.

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed.

After visiting Smart Works, 67% of clients secure a job within a month, gaining financial independence and transforming their lives.

The Smart Works service is delivered in London, Manchester, Edinburgh, Birmingham, Newcastle, Reading, Bristol and Leeds. Over the past ten years, Smart Works has helped over 50,000 women, and last year alone we reached 10,600 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.

In March 2025, Smart Works completed their Three-Year Plan that saw the charity double the number of women helped annually from 5,000 to 10,000 women a year. To achieve this, we grew our existing centres and opened a new centre.

More information about who we are can be found on our Smart Works website.

About This Role

We are looking for an exceptional Volunteer Manager to lead and nurture our London volunteer community, which is made up of almost 400 volunteers. This role is key to ensuring every volunteer feels valued, supported, and inspired to give their best in helping women succeed in their employment journeys.

You will be responsible for the full volunteer journey – from recruitment, induction, and training through to ongoing engagement and recognition. You’ll work closely with colleagues across the London centres and the wider Smart Works network to ensure our volunteer community remains strong, inclusive, and aligned with our values.

The role would be based across all three London centres (Islington, Ladbroke Grove and Croydon), and there will be occasional evening and weekend work, for which time off in lieu is given.

The successful candidate will build strong working relations with our staff team and volunteers, as well as the teams across Smart Works centres in the UK. We are a community that shares a passion to empower women to thrive in work and life, determined to meet our aim of helping as many women as we can back into work.

How to Apply

To apply, please submit a CV and a cover letter (no longer than two pages) with answers to the following questions through our recruitment system by 9am on Monday 24th November.

• Why do you want to work for Smart Works? (Max 200 words)
• What experience do you have of recruiting, onboarding, managing and supporting volunteers to deliver a high-quality service? (Max 300 words)
• Why do you think you are well suited to the role of Volunteer Manager? (Max 300 words)

Your application should be addressed to Fiona Hollow (Head of London Service Delivery).

First round virtual interviews will be held on Thursday 27th November and second round in person interviews will be held on Monday 1st December.

If you require any reasonable adjustments or alterations for the application and recruitment processes, please contact us.

Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.

At Smart Works we will apply suitable measures to keep your information secure in accordance with our Privacy Policy (a current version of which is available on our website).

We're looking for a kind, compassionate and resilient Support Worker to join our Mental Health Social Care service in Hammersmith & Fulham.

£28,808.00 per annum, working 40 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description, please visit our website.

This role is a 12-month FTC maternity cover.

Look Ahead's Hammersmith & Fulham Mental Health Service is a Mental Health supported accommodation which is a pathway service for people to work towards their independence.

As a Support Worker, you will play a key role in supporting our residents to help them to enhance life skills and increase independence and manage their health. This also includes tenancy management and other life skills.

Support Workers in the service work across all 3 projects in Hammersmith and Fulham; working with customers with varying levels of support needs. Many of the customers have complex needs including dual diagnosis and Support Workers are expected to liaise with other agencies within the borough to best support customers. Support Workers are expected to support customers on their journey to independence in a person-centred, non-judgemental way, whilst adhering to the Look Ahead core values.

The work schedule for this position follows a 5-week rotating pattern. It involves working on weekends and bank holidays. In this 5-week cycle, there are two weekends off and one full weekend of work.

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self development
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours

Essential:

NVQ Level 2/3 or transferable skills in customer centred roles

Desirable:

Experience working in mental health sector
Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

About the role

We are a charity that provides loving, compassionate care and support for veterans and their families, living with disability or dementia. We do this through our Homes and our services reaching into the community. As we continue to grow and strengthen our reach, we are looking for an experienced and visionary Digital Marketing Manager to join us on a 12-month contract.

This is an exciting opportunity for a confident digital leader with a proven track record in shaping strategy, planning impactful campaigns, and driving digital performance. You will lead our digital activity across The Royal Star & Garter Group, managing a talented team and using data-driven insight to increase recruitment, fundraising and legacy marketing activity. You will also play a central role in ensuring the seamless digital marketing integration of Care for Veterans into the Group.

We are seeking someone who brings both creativity and analytical thinking, and who is passionate about using digital marketing to grow awareness, engagement and support. If you are collaborative, values-driven and ready to make a meaningful impact, we would love you to join our team. We are committed to your development and offer excellent training and benefits.

Purpose of the role

· To lead the development and delivery of our digital marketing engagement strategy, ensuring activity supports organisational priorities and drives growth.

· To plan and manage integrated digital marketing campaigns that achieve objectives in recruitment, occupancy, and fundraising, supported by strong data insight and analysis.

· To manage the digital marketing integration of Care for Veterans into The Royal Star & Garter Group,

· To create and manage high-quality digital content and copy that brings our brand to life, engaging and inspiring our audiences.

Key responsibilities

Strategy & planning

· Develop and manage a coherent digital marketing roadmap, identifying opportunities for innovation, growth, and improved user experience.

· Develop digital audience development strategies that strengthen engagement, conversion, and retention across multiple channels.

· To manage the digital marketing integration of Care for Veterans into The Royal Star & Garter Group, ensuring alignment of websites, social media platforms, messaging, and audience engagement.

· Ensure our digital marketing activity supports and enhances the brand strategy and customer journeys identified for specific audiences.

· Advise senior leaders on digital marketing trends, insights, and performance, influencing decision-making and investment priorities.

Campaigns & digital delivery

· Lead on the strategy, planning, and execution of high-impact digital marketing campaigns for staff recruitment, fundraising, and occupancy.

· Direct the creation of compelling digital content, including video, photography, and written assets, that reflect our values and engage diverse audiences including  supporters, residents, families, and staff across all channels.

· Manage all paid digital marketing activity, including search, display, and social advertising, ensuring campaigns are optimised for performance and ROI.

· Manage the optimisation, and development of our websites, ensuring they provide excellent user experiences and deliver measurable results.

· Working with relevant Fundraising teams, drive the strategic use of email marketing and automation to nurture relationships and deepen supporter engagement.

Data, Insight & Innovation

• Lead a data-driven approach to digital marketing, ensuring robust tracking, reporting, and analysis of all activity.
• Set clear KPIs and performance benchmarks for digital channels, using insight to inform continuous improvement.
• Identify and implement new digital tools, platforms, and approaches to improve marketing reach, engagement, and conversion.

Management & process

· Manage, develop, and inspire the Digital Marketing Officer and Legacy Marketing Officer, providing clear direction, feedback, and opportunities for growth.

· Manage the digital marketing budget, ensuring spend is efficient, effective, and aligned to strategic priorities.

· Manage the digital content library, including video case studies and photography, ensuring assets are well-managed and accessible.

· Maintain oversight of all digital workflows and project scheduling, ensuring timely delivery and high-quality output.

· Act as a brand guardian, ensuring consistency of message and visual identity across all digital touchpoints.

· Ensure compliance with data protection, accessibility, and fundraising regulations

· Undertake other duties consistent with the seniority and scope of this post.

Other

· To be able to work in our Homes in Surbiton, Solihull, High Wycombe and Worthing when required.

Person specification

Knowledge & experience

· Significant experience leading digital marketing across multiple channels in different organisations

· Proven experience developing and implementing digital strategies that deliver measurable results.

· Strong experience managing websites, digital campaigns, and social media channels, including use of content management systems and marketing automation platforms.

· Demonstrable success in leading digital acquisition, retention, and engagement activity.

· Experience managing budgets, agencies, and internal stakeholders.

· Line management experience with a track record of developing team capability.

Skills

· Expertise in digital marketing tools and techniques, including SEO, PPC, Google Analytics, Google Ads, social media advertising, and CRM systems.

· Strong analytical and strategic thinking skills, with the ability to translate insight into actionable plans.

· Excellent leadership, communication, and influencing skills across all levels.

· Strong project management skills with the ability to manage multiple priorities and deadlines.

· Excellent copywriting, editing, and content development skills.

· Ability to build effective internal and external relationships and collaborate across teams.

Other:

· Willingness to travel and work flexibly, including occasional evenings and weekends.

· Ability to work across our Homes in High Wycombe, Solihull, Surbiton, and Worthing when required.

Personal characteristics should include:

· A digital leader who inspires creativity, innovation, and high performance.

· Proactive, resourceful, and solutions-focused.

· Collaborative and supportive, with a commitment to shared success.

· Passionate about using digital to make a positive impact in people’s lives.

· Committed to our values and to the wellbeing of those we support.

We are a values-based organisation and strive to demonstrate this in all we do:

With love

We carry out our work with love, care and compassion.

Living positively

We are optimistic in everything we do, supporting veterans and their partners in leading happy and fulfilled lives

As a family

We work and live as one team, one family, one community.

Standing in their shoes

We show admiration and respect for people and never forget what they have done.

Take courage

We are not afraid to do what’s right and what is needed.

We reserve the right to update and amend this job description to ensure it accurately reflects the role. This will be agreed in consultation with the job holder.

We're looking for a dynamic, community focused manager to lead our Hub operations, staff and volunteers. You'll shape service, connect wityh local groups and ensure the highest standards of hospitality and care. As the manager, you will report to the Trustees and have the opportunity to develop the centre to cater for needs in the community. 

This is a full-time (38 hours per week) position with the usual holiday/pension benefits with the full job description detailed on the Application Pack available on request from the Hub.

At The National Lottery Community Fund, we are passionate about strengthening communities and improving lives. We are driven by our strategy, ‘It starts with community’ and its four community-led missions, as well as our equity-based approach to tackling poverty, discrimination and disadvantage. As part of our commitment to being more than a funder, we are serious about enabling collaboration, sharing best practice, amplifying the impact of our grant holders and influencing future policy making.

We are seeking a highly skilled Policy Manager to join our team at an exciting time. You will play a key role in shaping and delivering the organisation's influence with policy and sector stakeholders in Scotland, under those four community-led missions.

You will identify emerging policy issues and trends in Scotland and shape the Fund’s response for maximum impact. You will develop expert briefing materials for senior colleagues, supporting engagement with our external stakeholders. You will build excellent relationships with our funding and communications teams and help to ensure that our funding is aligned with policy and has the greatest impact possible. You will ensure that all of our policy engagements are always grounded in, and informed by, the experience and expertise of communities, amplifying their voices for change.  

We’re looking for someone who is values-driven, passionate about the Fund’s purpose and deeply committed to equity, diversity and inclusion. We invite you to join our team and contribute your skills and experience to create lasting change for communities and society. 

Interview details:

• Date: 18th December
• Format: In-person interview
• Location: Glasgow Office, G2

We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. 

For an informal discussion about the role or to ask any questions, please contact the recruitment team.

How to apply:

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.

Essential Criteria ​

• Sound knowledge of the third sector and policy impact, and the people and organisations who are influential in these areas.
• Skilled in policy analysis
• Ability to develop effective working relationships to enable collaboration across the Fund.
• Good knowledge of parliamentary and legislative processes.
• Excellent written and verbal communication skills with the ability to articulate complex policy areas clearly and to mixed audiences.
• Passionate about the Fund’s purpose, evidencing understanding of equity, diversity and inclusion and related best practice. 
• Proven commitment to continuous improvement, self-reflection and personal development. 

Desirable Criteria​

• Experience of project management

Equity, Diversity and Inclusion ​

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Location: Kingsway, Gloucester
Contract: 45 hours per week
Salary: £13.40 per hour

(Job Grade: A)

This role is subject to a DBS check, which will be provided by Prosperity Care & Wellbeing.

Please Note: We do not offer sponsorship at this time.

Lead with Purpose. Thrive with Us.

Are you ready to make a genuine difference in people’s lives while advancing your career with an award-winning organisation?

At Prosperity Care & Wellbeing, we’re passionate about delivering outstanding, person-centred care to vulnerable adults with complex needs. Our work changes lives - and we’re proud to be recognised for it:

• Culture and Diversity Award – 2023
• Best Place to Work in Gloucestershire – 2022
• Care Employer of the Year – 2024
• Winner of Excellence in Social Care Training Award – 2024
• The Employer Award (Independent) at National Learning Disabilities and Autism awards - 2025
• Join a team that values compassion, innovation, and professional development. We offer a supportive environment, competitive salary, and a wide range of benefits designed to help you flourish - both in your career and personal life.

About the Role:

We are currently seeking a dedicated and experienced Senior Support Worker to join our dynamic team at a supported living service comprising 21 self-contained flats. Each individual in our service lives independently and receives tailored support based on their unique needs.

The people we support may be living with a range of conditions including mental health challenges, autism, OCD, dementia, brain injury, trauma-related needs, and more. Your role will involve working closely with the team to provide high-quality, person-centred support and to help ensure the smooth day-to-day running of the service.

Key Responsibilities:

As a Senior Support Worker, you will act as a role model for best practice, leading and guiding the staff team while supporting individuals with daily living and emotional wellbeing. You’ll ensure support plans are followed and regularly reviewed, promote independence, maintain accurate records, complete audits, ensure compliance with safeguarding and regulatory standards, work with external professionals and families, and contribute to the continuous improvement of the service and team culture. You will be skilled in supporting people with complex needs in a person-centred and trauma-informed way, be a strong communicator with team leadership experience, organised in managing daily service operations, and confident working under pressure and adapting to changing needs.

Why Choose Prosperity Care & Wellbeing?

We believe that when you care for your team, they can care better for others. That’s why we offer:

• A thorough induction and ongoing training
• Access to Vivup for lifestyle savings, cycle-to-work, electronics scheme, and more
• Free online counselling and GP services
• Discounted gym membership (The Gym, Gloucester Quays)
• Wellbeing support programmes
• Free parking and flexible working options
• Career development opportunities
• Enhanced DBS check paid for by us

Ready to Join a Team That Cares as Much as You Do?

If you're a motivated, compassionate leader ready to take the next step in your career - we want to hear from you.

Be part of something meaningful. Choose Prosperity Care & Wellbeing.

Equal Opportunities:

We encourage applications from diverse individuals and believe that diverse talent makes us stronger. We celebrate individuality and inclusivity in our workplace.

We are committed to safeguarding and promoting the welfare of adults with care and support needs and expect all staff and volunteers to share this commitment.

If you’re ready to make a real difference and join our dynamic team, apply now!

REF-225 194

About us

The Lucy Faithfull Foundation (LFF) is a UK-wide charity that exists to prevent child sexual abuse and exploitation. We’re here for everyone who needs us. We protect children by working with people who pose a risk and diverting them from causing harm. We support individuals and families who have been affected by abuse. And we help professionals who work with families to create safer environments for children through delivering risk assessments, interventions, training and consultancy. We run the confidential Stop It Now helpline and Shore, a website and chat service for teenagers.

About the role and you

We are recruiting for a skilled and experienced manager to join the Helpline team. You will support the Head of Stop It Now, working alongside our Helpline Managers and Child Sexual Abuse Prevention Manager in the day to day running of the helpline and provide support and advice to Helpline Advisors. You will have direct client contact via telephone, a secure message service and online chat. You will also support with the training of staff and promotion of the work of the helpline.

This is a highly rewarding role within a friendly, supportive and hardworking team which is committed to keeping children safe from harm.

You will have experience in working directly with one or more of our key target groups: - for example adults and/or children and young people who have sexually harmful behaviours, or child victims of sexual abuse, or family members of these individuals.  Our ideal candidate will be an energetic professional, who is proactive and outcome focused with exceptional communication and relationship skills. You will be able to evidence a successful track record of working with individuals and families impacted by child sexual abuse. You will be able to demonstrate confidence in translating the charity’s mission into direct child protection practice and equipping other professionals in tackling child sexual abuse.

Key attributes we are seeking include:

• A confident manager with good staff supervision and support skills, and an enthusiasm for supporting colleagues to work within organisational guidelines as well as to develop new skills
• An ability to provide confidential advice to callers through the Stop It Now helpline, including abusers/potential abusers; friends and family of abusers/potential abusers; parents worried about the sexual interests and behaviour of their children
• A team player working with colleagues to prevent child sexual abuse
• Confidence and good ability in the use of modern technologies for effective discharge of many day to day tasks
• Maintaining effective records in line with charity policy and practice
• A flexible approach with an ability to network with internal and external colleagues to ensure deadlines are met and quality work is delivered
• Skills in delivering training to groups of professionals

For a more detailed job description, please request a job pack.

What you’ll get from us

We offer the following benefits:

• Hybrid working (with a minimum of 2 days in the office per week; we ask for 3 days in the office per week for the first month)
• NEST pension
• 33 days’ annual leave rising to 38 days (inclusive of statutory bank holidays following qualifying period)
• Up to 5 days’ learning and development per year
• Flu jabs & eye tests
• Season ticket loans
• Charity discounts
• Employee assistance programme
• Option of private healthcare with Benenden

How to apply

We really welcome informal conversations with prospective candidates about the role and the charity in advance of the deadline.

To apply, please download the job pack and return your completed documents by Tuesday 25th November. In person interviews are scheduled to take place on Wednesday 10th December for shortlisted candidates.

If you have not been contacted within 2 weeks of the closing date you have been unsuccessful with your application. Please note the successful candidate will be required to undergo a DBS check for this position.

#helpline #manager #helplinemanager #telephone #chat #support #advice

The Project Manager (Organisation Projects) will lead the planning and directing of priority cross-organisational projects at YoungMinds, to meet goals, budgets, and deadlines by managing scope, schedule, budget, resources, risks, and quality. This includes managing flagship initiatives such as the Hello Yellow fundraising and awareness campaign, implementation of new technology and systems, and other transformation initiatives, applying conventional project management approaches alongside strong relationship management and agile methods where beneficial.

About Shooting Star Children’s Hospices

We have an exciting opportunity for an experienced Events Manager to join our Care Team at Shooting Star Children’s Hospices.

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or whose child has died. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

Our Care Events Team provide an extensive programme of groups and events for the 800 life-limited children, their families and bereaved families. There are themed family events, social groups for siblings of different ages, pamper days for mums, counselling groups, bereavement café, memorial days and many festive events such as ice-skating at Hampton Court. Taking place at our hospices and in the communities we serve, there are 5-6 events each week, offering important opportunities for families to make memories together.

About the role

The Care Events Manager is responsible for the delivery and oversight of the annual programme of events. The Care Event Manager leads the Care Events Team, including an Events Assistant, Events Management Intern, Counsellor and care events volunteers, and working with family support workers, children’s therapists and counsellors to deliver an incredible programme of creative and inclusive experiences. The Care Events Manager works alongside the Lead Therapist and Lead Counsellor to ensure that family support at Shooting Star Children’s Hospices is everything the children and families need it to be.

At a weekly meeting, the team are made aware of children and family members who are struggling and think together about where they might benefit from the opportunity to spend time with others who share similar experiences or receive group therapy. Utilising professional events management skills, each event is planned meticulously to be a safe and inviting space. Providing this opportunity for families is integral to their mental wellbeing.

About you

This role requires an individual with professional events management experience, with a proven track record of executing high-profile and bespoke events. The individual should have skills in marketing, events administration and able to create events for families from diverse backgrounds. Excellent project management skills are required to keep the fast-paced programme on track, alongside diligence in health and safety. Leadership and management expertise enable the team to thrive, so that we can provide outstanding support to families. The Care Events Manager should be a compassionate and caring individual, sensitive to the needs of families at Shooting Star, with the emotional resilience to work with families who are experiencing grief and trauma. This is a unique opportunity for an events manager to utilise their skillset to make a huge difference to the families that we support.

Once or twice a month the Care Events Manager is expected to work on a Saturday or Sunday (time is given back during the week). The Care Events Manager will be working predominantly from either of our hospice sites (Guildford and Hampton) so they’re able to interact with the wider team. There may be one day a week when the Care Events Manager is able to work from home, however this isn’t every week.

Please see the attached job description for more information about this opportunity.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions

Annual leave

• 27 days plus Bank Holidays rising with length of service

• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service

Contractual benefits

• Generous sick pay scheme

• Enhanced maternity, adoption, and paternity leave pay

• Flexible working arrangements

• Death in service benefits

• Reimbursed professional membership fees

• Eye care

• Employee referral scheme

• Blue Light discount card

Health and wellbeing

• Employee Assistance Programme

• Occupational Health

• Mindfulness sessions

• Cycle to work scheme

• Mental Health First Aiders

• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.

In addition, an enhanced disclosure will be required for this role. Our recruitment checks, induction and ongoing support and supervision reflect our commitment to safeguarding the families we support and consider all applicants in line with the Rehabilitation of Offender Act 1974.

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

To apply please complete our online application and send a statement outlining how your skills and experience meets the criteria set out in the person specification.

OVERVIEW OF THE ROLE 

The Office Manager will be a key member of the Helen Bamber Foundation Group. This is a broad role working with a wide range of staff and contacts within and outside the group. The postholder will be responsible for coordinating and ensuring that our office space and facilities are maintained in a safe, clean, and secure environment. They will have overall ownership of the office with regards to the day to day running and ensuring health and safety compliance, and with the support of their team. They will ensure our staff and clients are able to enjoy a safe and comfortable environment. They will be the main point of contact for I.T, Facilities and clients services across the group.

They will act as Site Safety Officer for the premises ensuring compliance with Health and Safety Procedures, as directed by the CEO.

The Office Manager will manage the Client Services Team including volunteers. This role will also oversee freelance interpreters working with Helen Bamber Foundation Group.

MAIN DUTIES AND RESPONSIBILITIES 

Facility Management: 

· Act as site manager ensuring that the office is in a state of operational readiness. This will include procuring and organising premises maintenance , cleaning services, communication systems and other support services as required to meet local needs.

· Responsible for local premises security and liaison with fire and police services and local alarm providers

· Managing local contractors, landlords, suppliers, and other agencies as necessary; identifying improvements and ensuring best value in procurement.

· Working effectively with the landlord’s facilities team in relation to building related issues and for any building repair and maintenance issues.

· Ensure that office equipment is operating effectively and efficiently and maintain a sufficient level of office furniture, resources, supplies and stationery

· Oversee and manage the documentation of minor repairs, renovations and decorations.

· Ensure core facilities like water and heating are maintained.

· Manage, monitor, and maintain the room bookings system for all users at the office.

Office Management and IT:

· Supervise and approve contracts and providers for services such as consumables, minor office renovations and cleaning.

· Lead in the procurement and ordering of office equipment and stationery, office and IT equipment and consumables in the most cost-effective manner.

· Track staff issues and requests about the building, office facilities, fixtures, and fittings, and ensure they are responded to in a timely manner.

· Act as a main point of contact for our outsourced IT support services supplier, providing onsite support for IT upgrades and installation of hardware and software

· Assist staff and volunteers across the group with local IT needs including set up for meetings and local diagnostics of minor IT issues

· Manage local IT assets and ensure the allocation or devices for new starters across the group and partnerships

· Conduct annual review in liaison with IT Support Service provider of the health of devices and carry out any necessary action as a result.

· Create, develop and maintain appropriate office administrative and business support systems, in conjunction with other teams to ensure consistency of systems and procedures across the service

· Financial Management:

· . Oversee the processes of petty cash payments, staff and client expense claims, invoices and other project related expenses

· Working with Finance to ensure accurate financial records are kept and compliance is achieved

· Work with the Finance team to ensure that invoices related to office and facility management are processed.

· Managing the group’s budgets for items such as stationery, refreshments, equipment, cleaning, and maintenance

· Managing monthly collation and processing of timesheets and associated paperwork for all freelance interpreters used by the Helen Bamber Foundation team, including interpreters’ timesheets and agencies invoices

· With the Finance team, organise weekly trips to the bank to get cash for client expenses for the Group, on occasion collecting the cash from the bank personally.

Health and Safety & Security: 

· Ensure compliance with Health and Safety procedures, in liaison with the Director of People and the CEO

· Act as Site Safety Officer (SSO) for the group, ensuring the office complies with all relevant health and safety and fire safety regulations and standards. 

· Oversee the health and safety responsibilities within the office premises, staying updated on changes in health and safety legislation.

· Review and maintain documentation of risk assessments, health and safety checks and fire evacuation plans.

· Ensure the office has on site first aid provision, designated trained first aiders and fire warden/s

· Organise the delivery of relevant H&S training such as first aid and fire marshal training

· Undertake weekly, monthly and annual checks and tests of office facilities including fire alarm sounder and panic alarm checks.

· Ensure staff across the group receive sufficient H&S inductions including the completion of relevant forms and documentations

· Ensuring all equipment and furniture is compliant with Health and Safety regulations at the office

· Ensure all employees are aware of all relevant health and safety office procedures.

· Ensure the office is kept clean, tidy, and free from hazards and maintain safe working conditions for all employees and clients. 

· Manage Eyecare Vouchers Procedure in line with the DSE regulations

· Manage the group’s annual Winter Flu Vaccination Programme

· Act as one of several office KeyHolders by being responsible for locking up the office two (no less than two times a week) when the office closes at 6pm.

· With the CEO, act as an emergency contact for any emergency security / building related issues out of hours.

Line Management and other:

• Have line management responsibility for a Client Services Team.

• Support the delivery of events in the building as and when necessary.

• Oversee the access and booking of our Group meeting room by others in the sector.

• Support the wider team in ensuring staff working in our partnership programmes have sufficient resources and that their sites are safe and secure for them to work.

• Carry out any other duties as required, consistent with the post and level.

PERSON SPECIFICATION

Essential

• Understanding of, and commitment to, the values and mission of the Helen Bamber Foundation Group.
• Understanding of the key issues facing asylum seekers and refugees in the UK

· Good interpersonal communication skills and the ability to create a welcoming and hospitable office environment for clients and staff.

· Premises management and office maintenance, to be able to identify problems and troubleshoot as required

• Excellent administration skills, detail orientated and systematic, with the ability to prioritise competing demands

· Demonstrate ability to exercise initiative and judgement to take decisions without supervision

· Understanding of Health and Safety policy and procedures and other relevant Health and Safety issues including an understanding of the Equality Act and its relevance for facilities and premises management

• Ability to problem solve and work well with others
• Experience of handling and managing confidential data

· Excellent IT skills, including word processing, spreadsheets, and database packages

· Liaising, developing, and maintaining relationships with a wide range of people and stakeholders

· Financial management, including monitoring and managing budgets, reporting and petty cash controls

· Ability to work in a multi-cultural environment

· Commitment to and understanding of equal opportunities and its application in practice

Desirable

· Experience of working in a setting which provides a service to vulnerable individuals

· Understanding of safeguarding in a vulnerable client group

· Experience in line managing staff

· Experience with procurement processes

· Knowledge of a range of project management tools

APPLICATION PROCESS

The first stage is to complete on our online application form on our website by 10am on Thursday 4th December 2025.

The website form will ask you to:

1. Upload a short covering letter. Please tell us why the position appeals to you, and how your

relevant skills and experience, including any voluntary experience and lived experience, matches the listed responsibilities and person specification. Please also state in your covering letter when you would be available to start the role.

2. Upload your current CV

3. Complete an online Equal Opportunities monitoring form – completion of this form will help us ensure that our recruitment procedures operate in such a way as to provide genuine equality of opportunity. The questions are entirely optional and this information will not be available to members of the selection panel.

SELECTION PROCESS

We will invite candidates to an initial 15-minute online screening meeting on either Wednesday 10th December or Thursday 11th December 2025 followed by shortlisted candidates attending in-person interview on Tuesday 16th December. We will also ask you to complete a short exercise on the day.

At Helen Bamber Foundation Group we want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview so we will provide you with your interview questions ahead of the interview. This will allow you time to prepare, and ensure you have your best examples in mind.

ELIGIBILITY

Please note that the successful candidate must have the right to work in the UK (as a small charity we do not have the capacity to sponsor work visas).

Successful candidates will also be subject to a DBS check. If appointed, you will also be required to give your consent to the charity to receive regular updates on your criminal records status throughout your employment and to disclose any relevant convictions incurred during your time with us.

ADJUSTMENTS

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. If you require a different format of the application form, such as large print or Word format, or if you would like to discuss any specific requirements, please get in touch with us.

EXPERTS BY EXPERIENCE SUPPORT

We are also proud to be a member of the Experts by Experience Employment Network,which aims to increase representation of people with lived experience in the charitable sector.

If you are an expert by experience, you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network.