Job title: Shop Manager
Salary: Up to £18,833.65 pa plus excellent benefits
Location: Middlesbrough
Job type: Permanent
Hours per week: 35 hours
Closing date:  04 October 2020
Interview date: 13 October 2020

Please be aware this position will include working 35 hours per week (5 days) on a rota basis to include weekends.

We are seeking an innovative Shop Manager who is looking to make their mark in a high profile store in Middlesbrough.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2019 we helped around 191,000 cats and kittens, an average of more than 520 per day.

Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece', our team of managers ensure customers are met with great customer service. We are helping the environment whilst improving the lives of cats, one t-shirt at a time.

As a Shop Manager you will combine commercial acumen with creativity, leading a team of employees and volunteers to deliver the highest standards of customer service and presentation in order to maximise income for cat welfare. This is an exciting opportunity to manage a successful store, market and promote the store within the community and build an exceptional team that are committed to raising funds to support cats and kittens in our care.

Our successful candidate will be highly self-motivated, positive and resilient and with previous retail and people management experience. A strong communicator with excellent organisational skills, you will have the ability to build and maintain positive working relationships with a variety of people and have good knowledge of the issues relating to recruiting and retaining volunteers. Experience of working to targets and KPIs within a retail environment is essential.

To apply for this position please click the APPLY ONLINE button. Our application process requires you submit a CV and answer screening questions – including explaining your interest and suitability for the role. Unfortunately we cannot accept applications or CVs that are emailed to us directly.

Job title: Shop Manager
Salary: Up to £18,833.65 pa plus excellent benefits
Location: Newcastle
Job type: Permanent
Hours per week: 35 hours
Closing date:  04 October 2020
Interview date: 14 October 2020

Please be aware this position will include working 35 hours per week (5 days) on a rota basis to include weekends.

We are seeking an innovative Shop Manager who is looking to make their mark in a high profile store in Newcastle.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2019 we helped around 191,000 cats and kittens, an average of more than 520 per day.

Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece', our team of managers ensure customers are met with great customer service. We are helping the environment whilst improving the lives of cats, one t-shirt at a time.

As a Shop Manager you will combine commercial acumen with creativity, leading a team of employees and volunteers to deliver the highest standards of customer service and presentation in order to maximise income for cat welfare. This is an exciting opportunity to manage a successful store, market and promote the store within the community and build an exceptional team that are committed to raising funds to support cats and kittens in our care.

Our successful candidate will be highly self-motivated, positive and resilient and with previous retail and people management experience. A strong communicator with excellent organisational skills, you will have the ability to build and maintain positive working relationships with a variety of people and have good knowledge of the issues relating to recruiting and retaining volunteers. Experience of working to targets and KPIs within a retail environment is essential.

To apply for this position please click the APPLY ONLINE button. Our application process requires you submit a CV and answer screening questions – including explaining your interest and suitability for the role. Unfortunately we cannot accept applications or CVs that are emailed to us directly.

This is a great opportunity to join Depaul as we are recruiting for locums to support our Oldham Floating Support Service. In return you’ll receive a competitive salary of £9.68 per hour + benefits.

We are a homelessness charity with the largest network of emergency accommodation for young people in the UK, making a difference to the lives of thousands of young people each year. We are unique, innovative and very passionate about what we do, working in the very heart of local communities.

In return as our Floating Support Worker, we can offer you:

- Contributory pension scheme

- Accrued holiday for hours worked

- Flexible working arrangements to suit your needs

- A full induction and training to enhance the ‘hard’ and ‘soft’ skills required’.

- Training in the Depaul Endeavour model

- Continuous support and supervision including reflective practice to develop your learning and skills as a practitioner.

The Floating Support Worker role:

Through visiting their homes, you will be supporting our young people with addiction issues, housing management and maintaining their living space to a safe and clean standard. Overall, you will strive to promote a positive well-being.

What we’re looking for in our Floating Support Worker:

To be a success in this role you will be able to demonstrate your experience of empowering young people, helping them to become resilient in the face of adversity. As a confident front line worker able to think and risk assess on your feet, you will show us that you can effectively communicate with a variety of people, make quality assessments of the needs of young people and quickly assimilate yourself in to any team.

We are looking for people who have experience of working with young people, working in a homelessness and or housing environment and are aligned to our values.

Closing date: We will be reviewing applications on a rolling basis so encourage you to apply as soon as possible. Final deadline is Thursday 1st October – 12pm

So, if this sounds like the perfect opportunity for you and you’d like to become our Floating Support Worker then please click ‘apply’ today – don’t miss out, we’d love to hear from you!

An enhanced DBS disclosure is a requirement for this post. Our recruitment checks, induction and ongoing support and supervision reflect our commitment to safeguarding our clients. Depaul UK strives to be equal opportunities employer and welcomes applications from all sections of the community.

We kindly request no contact from Recruitment or Media Agencies.

Call and Care Manager

Employer: Dementia Concern

Salary: £30,000 to £32,000 per annum

Hours: 35 hours per week

Responsible to: Operations Manager & CEO

Responsible for: Up to 15 Care Attendants

Are you a Registered Care Manager or would like to work towards being a register manager, looking to work with a long-standing local charity supporting people living with dementia in Ealing and their carer?

The Dementia Concern Call & Care service offers respite care for carers through providing social interaction and activities to people living dementia through a dedicated team of Care Attendants. We are looking for a registered manager or someone who would like to work towards being a CQC Manager with the drive and ambition to take the service forward. The ideal candidate must have excellent communication and commercial acumen.

Dementia Concern has been providing services for people living with dementia and their carers for more than 25 years and prides itself on providing innovative and high quality services. This post is an opportunity to specialise in a growing field working with a diverse and highly experience team.

Purpose of the Post

The main purpose of the post is to manage the home respite of the charity Call & Care service. Call & Care is a CQC registered service and provides a respite service for carers while providing social stimulation for persons living with dementia. It is paid via the client’s eligible benefits or from their own personal means.

The role also involves working alongside the Volunteer Coordinator who organises a free Carer’s Short Breaks service within the borough. Both roles are part of the grant funding which provides the CQC-registered Call & Care Service and a free volunteer-led sitting service for those living with dementia and their carers. 

Both elements of the Carer’s Short Breaks programme are referred via Ealing Social Services.

The main tasks of the post are to:

• Provide effective management of the day-to-day operations of the Call and Care Service
• Co-ordinate referrals and carry out assessments, including risk assessments, for people with dementia and their carers
• Undertake reviews of the needs of service users
• As registered manager ensure that Call & Care complies with all relevant requirements including Health & Safety and the registered service standards laid out by the Care Quality Commission
• Ensure agreed policies and practices are followed and develop new and updated policies and procedures in consultation with the CEO and support of the HR Manager
• Prepare rotas, check and approve timesheets and annual leave requests
• Maintain good records and statistical systems in accordance with the requirements of both the organisation and funding bodies to achieve targets
• Manage the budget for the service and ensure value for money for service users and the organisation
• Liaise with other colleagues and relevant agencies on the specific needs of service users and share information if requested
• Take responsibility for resolving service failures and complaints and reporting these to the CEO
• Support the development of an improved database for the service
• Monitor and evaluate the performance of Call & Care including outputs and outcomes 
• In conjunction with the CEO develop the service and identify new marketing opportunities
• Provide regular reports to the CEO, the Board of Trustees and relevant

Staff Management

• Provide effective line management of Call & Care staff including the recruitment, induction, supervision and appraisal of Care Attendants 
• Identify and review development opportunities, which will enhance the personal and professional competence of staff and service 
• Oversee relevant training for all staff 
• Plan, allocate and review the work of Care Attendants through their regular one-to-one supervision 
• Arrange and chair regular team meetings for Call & Care staff

Other Duties

• Provide out-of-hours emergency support through an on-call system
• Keep up to date with national and local trends and developments affecting people with dementia and their carers 
• Promote the organisation and its aims externally
• Work in partnership with other organisations to promote awareness of dementia
• Attend meetings, training and conferences as required
• Carry out any other duties which may arise from time to time and are appropriate for the level of the post as directed by the CEO.

Person Specification Essential

• NVQ 4/QCF Level 5 in Health and Social Care or willingness to work towards this
• At least 2 years’ experience of managing and supervising staff in a domiciliary setting
• Experience of assessing service user needs and carrying out risk assessments
• Understanding of Personalisation and its impact on direct service delivery
• Knowledge and understanding of CQC regulatory framework
• An interest in the field of Dementia, the process of ageing and social care
• Capacity to work with service users, carers and the public
• Proficient IT skills including knowledge of databases, rota systems and supporting on-line impact reporting and CQC rating
• Good time management skills and ability to work to tight deadlines
• Willingness to work outside normal working hours (on rota system).

Desirable

• Experience of working as a CQC registered manager
• Experience of running a home care or respite service
• Commercial awareness and ability to understand and manage budgets
• Experience of monitoring, evaluating and auditing
• Ability to communicate well within writing and verbally
• Educated to degree level

Applying for the Vacancy

Please ensure you read through all the information enclosed, including the job description and especially the person specification: the latter will be used as the selection criteria.

A maximum of one A4 sheet of additional information may be added to the application form.An application form is required, but CVs can be submitted as supplementary material. 

I hope you find this information useful and you decide to make an application.

Please ensure that your application and equality & diversity monitoring form reach us by no later than 5pm 27th October, 2020 if we receive a high volume of candidates we may move the closing date forward and if we receive too few replies, we will extend the closing date.

Individuals offered the position will have to undergo an enhanced DBS check. 

Mary Burden

HR Manager

Birmingham Rathbone is a local charity which works to enable people with learning disabilities to achieve their full potential. We have secured a grant from the Big Lottery Fund to run in partnership with other local organisations a crisis support service called ‘Rebuild My Life’ for people with Learning Disabilities in Birmingham. Funding runs to at least October 2021.

We now have a vacancy for a:

Crisis Support Worker (30 hours a week)
Location: Birmingham
Salary range £14,798 - £16,081 p.a. for a 30 hour week
(plus pension, subsistence and 25 days’ annual leave plus Bank Holidays pro rata)

This is an exciting project and we are looking for people who can bring their commitment, motivation and experience to make it a success.

Closing date 9.00 am Monday 5th October 2020
Socially distanced interviews will take place on Monday 12th October 2020

To Apply and for More Information:

If you would like to apply and find out more about this position, please click the apply button to be directed to our website where you can download the application pack.

Enhanced Disclosure & Barring (DBS) check will be required.

We are committed to equality of opportunity and invite applications from all sections of the community.

Registered Charity No. 516557

Please do not send CV’s. Only applications forms will be accepted.

No agencies please.

We are looking for a driven Database & Insights Manager who will take the lead in this position, grow the future insights needs, help steer our fundraising direction and manage our supporter care team. This is a new role, which is pivotal in our drive to make more evidence based decisions to improve our fundraising and engagement initiatives and overall performance. The role will help us to deepen engagement and enhance the experience our supporters have with us.

You will be working closely with your fundraising colleagues as well as your communication colleagues to ensure Management Insight is delivered to a high quality, meets stakeholder expectations and makes an impact, contributing to the increase of income raised for ellenor.

This will involve developing high quality measurement and analysis of income generation performance, supporter interactions as well as delivering insights to underpin and inform the direction of our overall engagement across ellenor.

Does this sound like you

Are you looking for the responsibility to make a real positive impact on the finances of a locally loved hospice?

If so, we would very much like to hear from you.  Please find  the Job Description and an opening letter from our Director of Income Generation in the attachments.

ellenor Hospice is a specialist palliative care provider for adults and children in Dartford, Gravesham and Swanley, and for children across West Kent and the London Borough of Bexley.  The organisation has in-patient and outpatient and Living Well services at Northfleet, comprehensive Hospice at Home services and a range of out-patient and community services all supported and delivered through a multi-disciplinary team.

This post is subject to Enhanced DBS clearance.

An employer contributory pension scheme is available, and NHS Pension Scheme members can transfer in their pension.

Closing date 29th September

Interviews will take place on 5th October

ellenor is an equal opportunities employer and is committed to providing a fair and equitable

workplace, where everyone is treated equally without discrimination.

Head of Youth Development and Support

£55,000

Full time, 37 hours per week

Permanent

Flexible location – London / Lingfield / Home based

Young Epilepsy is the leading charity in the UK for children and young people with epilepsy. What sets us apart is our focus on giving a voice and a platform to people who have the condition, so that we are able to learn from them and support changes in societal understanding, attitudes and responsiveness - providing higher quality health, education and family support services as a result. Increasingly, we are developing our digital platforms and on-line offers to children and families.

We are recruiting a Head of Youth Development and Support to develop and lead Young
Epilepsy’s new Youth Development & Support Team.

This unique role brings together the disciplines of youth participation and service delivery in one team. While this approach ensures that the voices of children and young people are fully integrated into service design, development & delivery, it also acts as a dedicated function, to ensure the whole organisation lives it values and that our work is driven by the experience and voices of children and young people.

This is an exciting time to join Young Epilepsy as this role will play a central part in delivering some of the key objectives from the recently launched 2020-25 strategy, including:

• Leading the organisation’s approach to youth participation
• Driving the further development of our digital offer to children and young people (thechannel. org. uk).
• Delivering direct support for individual children, young people and families, employing therapeutic and whole family approaches.
• Supporting children and young people to access the education they need, by expanding our Epilepsy Friendly accreditation to more universities, colleges, schools, nurseries.
• Empowering and equipping more young people with the skills to confidently advocate for their rights.
• Providing epilepsy awareness training and resources for education professionals.

The successful applicant will join at a time where the team and our approaches to youth participation & service delivery are developing. This provides a real opportunity for a confident leader with the right experience to make a significant difference to the lives of children and young people with epilepsy.

The following are some of the key attributes that we are looking for in an applicant:

• Extensive experience of working in a youth participation setting
• A deep understanding of digital communications and service delivery
• Experience building external partnerships and growing connections
• Experience managing teams both directly and remotely
• Creative and entrepreneurial approach
• Strong planning and organising skills

If you would like to find out more about this role, please get in touch.

For further details of these and other vacancies, please visit our website.

No agencies please.

We are committed to safeguarding and promoting the welfare of children and young people. An enhanced Disclosure and Barring Service check will be required.

Young Epilepsy strives to employ people that reflect the community it serves; therefore, applications from minority groups and people with disabilities are particularly welcomed.

 
 Young Epilepsy is the operating name of the National Centre for Young People with Epilepsy. Registered Charity No: 311877 (England and Wales)

We are looking for an enthusiastic, creative and highly motivated individual to lead high quality service delivery in our Supported Living and Day Centre Services in Staffordshire & Stoke-on-Trent.

This is a great opportunity for the right candidate to manage a small area of services.

We are looking for an innovative individual that can bring creative opportunities for individuals and empower their staff team through effective leadership.

Our focus is on providing person-centred, outcome focused support which enables people to participate in the local community, develop independent living skills and achieve their personal goals and desired outcomes. You will ensure that the services maximises positive outcomes and achieves the highest standards of service delivery, contract and CQC compliance.

You will be responsible for managing all the day to day aspects of the operational requirements, including:

• Leading, managing, coaching and supervising the performance of a team of managers and support staff
• Ensuring that caring and respectful personalised support is provided at all times
• Ensuring service users have a co-produced plan of support and a designated Key Worker
• Ensuring there are clear goals and expected outcomes for each resident with a defined pathway towards greater independence
• Achieving positive outcomes for all service users
• Co-ordinating a programme of regular person-centred reviews which put each person’s views and unique journey at the heart of planning and decision making
• Managing the accommodation and facilities effectively and ensuring that they are maintained to a high standard
• Ensuring that the service is provided in accordance with the individual’s support plans, the service specification and CQC requirements by continuously striving for excellence
• Maintaining excellent relationships with stakeholders and commissioners
• Monitor the budget, income and expenditure and take corrective action where required
• Deployment of staff to meet individual needs and preferences within available resources
• Identifying training needs of the team both mandatory and service specific, ensuring that accurate records are kept.
• Responding to referrals and undertaking initial assessments of need
• Facilitate service user engagement, involvement and peer support
• Ensure that there are robust methods of quality monitoring
• Provide key performance indicators, identifying and planning actions required
• Meet and exceed growth targets

A relevant degree or vocational qualification in health or social care is required (such as NVQ or H&SCD 3/4/5). In return we will offer you good conditions of service, on-going professional development, supportive management and prospects for future career development.
This is a wonderful development opportunity for the right person to become the Registered Manager in time, for which a pay increase would reflect the new level of responsibility up to £32k

Are you a highly motivated, professional individual with experience of supporting vulnerable adults with support needs to enjoy a full life? Do you have the skills, knowledge and positive values to lead our team of Support Workers to deliver an effective, person-centred support service?

We are recruiting for a new and exciting service which will accommodate 20 people in central Scunthorpe. The Supported Living Manager will oversee and develop the high-quality housing with care scheme for people with a learning disability and/or autism, some of whom may have other needs including physical disabilities and mental health needs. Poplar Tree Avenue is a new-build scheme of 12 self-contained flats and 8 bungalows, situated in the town of Scunthorpe. As this is not open yet, the post-holder will have the opportunity to launch the service with best practice from the onset.  The service is due to open in October 2020.

Our focus is to provide person-centred, outcome-focused support which enables people to lead fulfilling and valued lives, maintain their tenancies, participate in the local community, develop independent living skills and achieve their personal goals. The Supported Living Manager will ensure that the service maximises positive outcomes and aspires to the highest standards of service delivery, contract and CQC compliance. You will be responsible for all aspects of operational management, including:

• Leading, managing and supervising a team of staff
• Ensuring that caring and respectful personalised support is provided at all times
• Achieving positive outcomes for all service users
• Managing the accommodation and facilities effectively and ensuring that they are  maintained to a high standard
• Ensuring that the service is provided in accordance with the individual’s support plans, the service specification and CQC requirements
• Maintaining excellent relationships with stakeholders and commissioners

This responsible senior role will require flexibility across the 7-day week, and working time will include providing direct care and support, as well as off-rota management time. As the Supported Living Manager you will be expected to fully understand the needs of all service users and to act as a professional role model, coaching and mentoring staff. A high level of motivation and personal commitment is required, along with demonstrable skills and experience in assessing needs and planning support, deploying and supervising staff and working effectively with stakeholders.

You will ensure that staff encourage and support people to express their aspirations, make choices, develop skills and actively participate in planning the support they need. To achieve this, you will also be expected to work professionally alongside the multi-disciplinary team and communicate positively with families, carers and friends. You will support the Registered Service Manager in maintaining the overall quality of the service, ensuring that it complies with the CQC’s essential standards of care. Specific development of good practice is welcomed around medication support, person-centred practice and staff induction.

A degree or equivalent vocational qualification in health or social care is required (such as NVQ or H&SCD 4/5). In return, we will offer you excellent develop opportunities, high-quality conditions of service, on-going professional development, supportive management and prospects for future career development.

As Operations Manager you will manage the Carer Support Team and assist the CEO with the management of Human Resources including, recruitment, supervision and staff development, performance and discipline. The role also includes but is not limited to help with monitoring budgets and spending, premises management, IT systems management, working with support team to provide carers services, maintenance of an effective client management system and ensuring maintenance of GDPR compliance. 

Department: Fundraising and Communications

Location: Central London (Home based for now)

Brooke over the next six months will work to implement a key operational and data transformation in the way in which it securely and compliantly receives, validates and imports our supporters’ personal financial and non-financial data into the charity’s supporter database (CARE NG); whilst ensuring the business processes which consume that supporter data continue to function effectively for business as usual.

This transformation will entail the migration of the charity’s third party suppliers (fufillment, thanking and banking) from the current (as-is) inhouse, bespoke, directly keyed system (BODS), to a future (to-be) where suppliers’ import files, of supporters’ personal financial and non-financial details, will be securely provided to Brooke; for the charity to then validate and import into its supporter database (CARE NG).

The project will also include ensuring that the charity’s business as usual processes, which consume this imported supporter data, will continue to function and, where necessary, change/update/create new business processes for improved efficiency and productivity.

The role will report to the CRM Programme Lead, liaise with senior stakeholders and manage a matrix project team comprised of colleagues within the CRM (project manager, data and business analysts), Information Services and Fundraising and Communications teams.

This is a vital role for Brooke and its CRM programme with the opportunity to work with a dedicated and friendly team. If you are an experienced project manager with a successful track record in change and transformation, working with third party suppliers of high volume transactions into CRM systems, software development and upgrades, we want you to apply.

You will be a Prince 2/PMP certified, self-starter, project manager with experience of the successful project management and delivery of change/transformation, working with third party suppliers of high volume transactions, software development and upgrades, allied with excellent stakeholder, communication and collaboration skills.

Experience of working within a medium to large charity is also desirable.

Interviews to be held on: w/c Monday, 12-Oct-20

Recruiting a Floating Support Worker and 2 Support Workers to join our Mental Health service in Richmond!

£22,360 per annum, 37.5 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package. Support Worker will give practical support to help people maintain their tenancy, stay well, exercise choice and control in their care and lives and participate in the community. Support is also provided to develop towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.

Please specify which role/s you are interested in your supporting statement.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Senior Support Worker/Team Leader/Contract Manager. Creatively working to engage with customers
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions. Promote positive risk taking
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team and policies
- Undertake housing management duties in line with relevant HM contract
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
- Involving customers in the design, development and delivery of the service
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedure
- Engaging in learning and development activity to increase knowledge and skills

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

For more information or to apply please visit our website.

Recruiting Support Workers to join our Domestic Abuse Service in West Kent!

£20,000 per annum, 40 hours per week, plus 25 days Annual Leave, Pension Scheme, staff discounts, healthcare and more.

Working within the Kent Integrated Domestic Abuse services, the Support Workers in our refuges in West Kent support and empower women to move on successfully with their lives and be active members of their local community.

The service supports 23 women with/out children in shared or self contained units. The aim of the service is to provide asset based support to women to rebuild their lives following a period of abuse, preparing them to move on within a 6-12 month period to an accommodation type of their choice either in or out of borough.

Enthusiastic and energetic, the post-holder needs to be customer focused and committed to being an active part of a dynamic team. Support Workers deliver support alongside the in house Independent Domestic Violence Advisor (IDVA) to address the safety of victims, survivors at high risk of harm and to equip women with the tools to move on within the allocated period.

The role requires some flexibility as the post holder will work shifts on a 40 hours shared rota which includes evening and weekends.

Key Responsibilities:

- Undertake key-working responsibilities for customers living in the refuge
- To empower and support women and children in the refuge to keep safe and move on successfully with their lives
- Complete DASH Risk Assessments, conduct comprehensive and regular customer risk assessments to ensure their safety and wellbeing
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Create safety plans for children and prioritise their welfare at all times. Link into statutory interventions for children subject to CP or CIN proceedings
- Provide practical assistance to support customers to work towards the goals in their support plan (e.g. supporting benefits applications, attending medical appointments and appointments with external agencies)
- Work flexibly, supporting each customer to exercise choice and control over their support and the wider service they receive
- Develop and maintain links with all key agencies and service providers in the local community
- Liaise with external agencies such as the Police, MARAC, Social Services and GPs
- Work in partnership with involved agencies and stakeholders to deliver coordinated, responsive support
- Help customers to integrate into their local area and access local educational, social, wellbeing and community activities, resources and opportunities
- Carry out duties as required to ensure the health, safety and wellbeing of customers and fellow colleagues
- Undertake housing management functions including overseeing rent accounts encourage and enable tenants to pay their rent to maximise customer and Look Ahead's income.
- Take ownership of services and ensure high living standards in both communal and personal living spaces are maintained to a high standard.
- Manage customer referrals, completing Dash Risk Assessments and obtaining and maintaining all relevant paperwork
- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Knowledge of the criminal justice system. Understanding of MARAC protocols
- Encouraging customers to attend relevant programmes when appropriate i.e. Freedom Programme/Recovery Toolkit to support successful move on
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times
- Maintain records as required at the project under the direction of management
- Participate in team meetings/reviews and the general development of the service
- Engage positively in reflective practice sessions with colleagues
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

For more information or to apply please visit our website.

Recruiting Support Workers - 3 Full Time & 1 Part Time (Until March 2021) to join our Homelessness Service in Ealing!

£22,360 per annum, 40 hours per week, plus 25 days Annual Leave, Pension Scheme, staff discounts, healthcare and more.

£11,180 per annum, 20 hours per week, plus 25 days Annual Leave, Pension Scheme, staff discounts, healthcare and more.

The winter shelter in Ealing will provide a total of 8 beds to entrenched rough sleepers the service will provide support to single male and female as well as couple.
The service will be based in West Ealing divided between 2 houses, around 5 minutes from one to another - they are 4 units each with shared facilities. The service will be staffing 24 hours,
Our proposal focuses on offering supported housing that aims to support Ealing rough-sleepers to find long-term solutions off the streets. This will be offered to both single individuals and couples the aim of the service is to enable the development of the skills and confidence necessary to manage life independently, to encourage the development of practical life skills, to identify barriers to managing independently and to agree a package of support focused upon overcoming these, to encourage inclusion and involvement in local communities, to improve access to substance misuse treatment service in order to improve health outcomes and reduce related offending behaviour.

Job Overview:

To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package.

Please specify which role/s you are interested in your supporting statement.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

For more information or to apply please visit our website.