Supporter care manager jobs
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Leeds Mind promotes positive mental health and wellbeing and provides help and support to anyone who needs it in and around Leeds. We have faith and optimism in our clients and so the services we deliver are built around their needs. We support the people of Leeds to discover their own resources to ‘recover’ from periods of poor mental health, and to live life independently with their mental health condition.
Our values of Being Open, Supportive, Brave, Connected, and Resourceful are pivotal to the work we do.
Belonging at Leeds Mind
Leeds Mind is committed to creating an inclusive environment – equity, diversity and inclusion are at the heart of everything that we do.
We are committed to ensuring that our colleagues, volunteers and people who access our services feel a sense of belonging at Leeds Mind that gives them the confidence to share their unique perspectives and experience.
By creating an inclusive environment that fosters belonging, we aspire to attract colleagues and volunteers who offer diversity of experience and thought. We believe this will ultimately improve the service we provide as well as the employee and volunteer experience.
To find out more about how we are developing this you can visit our website.
Our Service
Employment is a key part of mental health recovery. Our employment services are delivered in line with the IPS model, supporting people with mental health challenges to retain paid employment in line with their aspirations. IPS is delivered in close partnership with NHS mental health services, employers, commissioners and the wider system.
Due to receiving new funding we are excited to expand our WorkPlace Leeds service to develop our existing support in the community.
The Role
The IPS Team Leader has operational responsibility for the delivery, quality, performance and sustainability of Leeds Mind’s IPS (Individual Placement and Support) teams. The role ensures high-quality IPS delivery, excellent outcomes for people accessing support, and strong partnerships with NHS mental health teams, commissioners and system partners.
The post holder will provide day‑to‑day leadership to a team of IPS Employment Specialists, ensuring high‑quality delivery through effective supervision, coaching, performance management and quality assurance. The Team Leader is accountable for embedding IPS fidelity, supporting staff development and ensuring consistent, person‑centred and recovery‑focused practice across the service.
Essential Skills and Experience:
· Experience providing operational leadership and supervising staff within employment, supported employment or mental health services
· A strong understanding of IPS, SEQF and recovery‑focused employment approaches, with the ability to embed quality and fidelity in day‑to‑day practice
· Experience supporting people with mental health needs, neurodiversity and/or learning disabilities
· Confidence using quality frameworks, performance data and evaluation to drive improvement and accountability
· Proven ability to contribute to service planning, resource management and performance‑led delivery
· A values‑led, inclusive and trauma‑informed leadership style, living our core values every day
· A genuine belief in people’s strengths, potential and right to work
Successful candidates will be required to undertake a right to work in the UK check as well as an enhanced DBS check.
At Leeds Mind, we've made significant progress in Equity, Diversity, Inclusion, and Belonging in recent years, resulting in a genuinely diverse team. We are committed to maintaining strong representation in our workforce and always encourage applications from LGBTQIA+, culturally diverse, neurodivergent, and disabled individuals.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Spear
We launched the award-winning Spear Programme over 20 years ago, and there are now 18 Spear Centres across the country, equipping unemployed 16–24-year-olds facing barriers to employment with the skills and mindset they need to secure work and thrive in the workplace.
Spear operates a joint venture model with churches across the UK to run our Spear Centres. Some Centres operate in collaboration with independent charitable trusts, while others are run directly with the local church (both referred to below as ‘Spear Church Partners’ or ‘Church Partners’).
About the role
We’re looking for a new Church Partnerships Manager to join us for this northern based role, with travel across the region.
This is an exciting opportunity to play a key role in driving national growth by developing and nurturing partnerships with churches across the North of England. You will be at the forefront of developing new relationships with potential early-stage partners, inspiring churches to engage with our mission, and supporting them through the pipeline, and helping to establish a diverse and thriving network of church partnerships.
We are looking for a confident relationship-builder who can engage and influence a wide range of stakeholders, particularly church leaders, and who is comfortable working in a dynamic and evolving environment.
Key information:
- Salary: £37,000
- Location: Remote with once a month travel to London for team meetings and regular travel in the North of England
- Full-time, 12-14month Fixed Term Contract, with the possibility of extension
- Closing date: We interview on a rolling basis and will close the role early if we find the right candidate
For more information please read through our Job Specification and Work with Us Pack.
If you require any reasonable adjustments as part of the recruitment process, please let us know.
Person Specification
- A practising Christian, passionate about personally representing the values and beliefs of Spear, and our mission to equip and support young people facing barriers to employment
- Strong leadership ability with the confidence to make effective decisions
- Outstanding people skills and emotional intelligence, capable of quickly winning trust and confidence, as well as network, influence and negotiate with church leaders and a range of audiences, internally and externally
- An understanding of the needs and workings of churches and their leaders, and the ability to innovate, build our growth strategy and generate new partnerships
- An excellent communicator (both written and verbal)
- Excellent initiative and a self-starter, with the ability to operate flexibly in a changing and dynamic environment and in response to the support needs of each partner
- Strong organisational skills including the ability to establish appropriate processes and structures and to manage multiple priorities to meet targets and deadlines
- Strong quantitative skills including ability to work with and interpret impact data, fundraising pipelines and basic financial information
- Microsoft Word, Outlook, Excel and PowerPoint competent and experience of/ability to use databases
Registered Charity
101 - 500
Spear is a dynamic, growing youth employment charity that coaches young people to overcome barriers and thrive in work and life.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Leeds Mind promotes positive mental health and wellbeing and provides help and support to anyone who needs it in and around Leeds. We have faith and optimism in our clients and so the services we deliver are built around their needs. We support the people of Leeds to discover their own resources to ‘recover’ from periods of poor mental health, and to live life independently with their mental health condition.
Our values of Being Open, Supportive, Brave, Connected, and Resourceful are pivotal to the work we do.
Belonging at Leeds Mind
Leeds Mind is committed to creating an inclusive environment – equity, diversity and inclusion are at the heart of everything that we do.
We are committed to ensuring that our colleagues, volunteers and people who access our services feel a sense of belonging at Leeds Mind that gives them the confidence to share their unique perspectives and experience.
By creating an inclusive environment that fosters belonging, we aspire to attract colleagues and volunteers who offer diversity of experience and thought. We believe this will ultimately improve the service we provide as well as the employee and volunteer experience.
To find out more about how we are developing this you can visit our website.
Our Service
Employment is a key part of mental health recovery. Our employment services are delivered in line with the SEQF (Supported Employment Quality Framework) model, supporting people with mental health challenges to retain paid employment in line with their aspirations. SEQF is delivered in close partnership with community groups, employers, commissioners and the wider system.
Due to receiving new funding we are excited to expand our WorkPlace Leeds service to develop our existing support in the community.
The Role
We are recruiting a Supported Employment Team Leader to provide strong, visible leadership to our employment support teams.
You will have operational responsibility for the quality, fidelity, performance and development of a team of Employment Specialists delivering IPS‑aligned supported employment. The role combines people management, quality assurance, partnership working with community groups, commissioners and system partners, and service improvement to ensure individuals with mental health needs, neurodiversity and learning disabilities are supported to find, start and sustain paid employment.
This is a leadership role, not a caseload‑holding post, and is ideal for someone motivated by developing people, embedding best practice and improving outcomes at service level.
Essential Skills and Experience:
· Experience providing operational leadership and supervising staff within employment, supported employment or mental health services
· A strong understanding of IPS, SEQF and recovery‑focused employment approaches, with the ability to embed quality and fidelity in day‑to‑day practice
· Experience supporting people with mental health needs, neurodiversity and/or learning disabilities
· Confidence using quality frameworks, performance data and evaluation to drive improvement and accountability
· Proven ability to contribute to service planning, resource management and performance‑led delivery
· A values‑led, inclusive and trauma‑informed leadership style, living our core values every day
· A genuine belief in people’s strengths, potential and right to work
Successful candidates will be required to undertake a right to work in the UK check as well as an enhanced DBS check.
At Leeds Mind, we've made significant progress in Equity, Diversity, Inclusion, and Belonging in recent years, resulting in a genuinely diverse team. We are committed to maintaining strong representation in our workforce and always encourage applications from LGBTQIA+, culturally diverse, neurodivergent, and disabled individuals.
The client requests no contact from agencies or media sales.
Thank you!
Are you a programme manager who has experience of working on complex IT projects?
We’re looking for a Programme Manager to apply project management methodologies to our Dogs Trust Ireland transformation programme, which will involve migrating a legacy customer relationship management (CRM) system to Salesforce.
What does this role do?
As Programme Manager (Dogs Trust Ireland CRM Transformation), you will:
- apply standardised project management lifecycles, methodologies and governance to all activity in the Dogs Trust Ireland transformation programme, ensuring all work is aligned with wider programme objectives,
- work with key stakeholders to define and document the project scope, objectives and outcomes, and then deliver organisational change and embed new ways of working,
- work closely with the CRM implementation partner, Product Owner and Dogs Trust UK technical teams to shape the solution, coordinate and manage delivery, ensuring agreed objectives and timelines are met,
- manage and track dependencies throughout, and work with the Portfolio team to provide delivery assurance.
While this role will be based at our London office with hybrid working, the post holder will be expected to travel regularly to Dogs Trust Ireland offices in Dublin. This role is a fixed term contract until December 2027.
Interviews for this role are provisionally scheduled for 28th and 29th May 2026, and will take place on Teams.
Could this be you?
To be successful in this role, you’ll need experience of delivering complex IT transformation programmes, ideally with experience of CRM systems or Salesforce specifically. This will be underpinned by strong programme governance and delivery management expertise. You’ll be an excellent communicator with strong stakeholder management skills, who works proactively and autonomously, and is able to influence stakeholders at all levels. A commitment and passion for the work we do is essential.
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We have an exciting opportunity for someone to join the Philanthropy and Partnerships Directorate as a Philanthropy Manager. In this role you will manage a portfolio of existing major donors and lead on building relationships with new potential supporters to secure 5 and 6 figure donations.
The Royal Marsden Cancer Charity raises money to save the lives of people with cancer, everywhere. We ensure our nurses, doctors and research teams can provide the very best care and develop life-saving treatments, which are used across the UK and around the world.
From funding state-of-the-art equipment and ground-breaking research, to creating the very best patient environments, we will never stop looking for ways to improve the lives of people affected by cancer.
We are a very ambitious organisation which has gone through transformational growth over the past five years. Alongside funding an existing programme of world-leading research, treatment and care, the Charity completed its largest capital appeal to date, successfully raising £70 million to build the Oak Cancer Centre at the hospital’s Sutton site, which opened in summer 2023.
With one in two of us expected to develop some form of cancer, it is essential that we go even further in our fundraising efforts to support the essential work of The Royal Marsden. Therefore, we are delivering our most ambitious strategy yet, that will see us raising at least £215m over the 5-year period.
The Charity is committed its biggest fundraising appeal to date, for a new major development project in Chelsea. There is also an extensive portfolio of engaging projects outside of the capital appeals that help to support all aspects of the hospital’s work to improve the lives of cancer patients.
The Philanthropy and Partnerships Directorate
Working with us offers a challenging and rewarding career, alongside the opportunity to make a meaningful difference to the lives of people affected by cancer.
The Philanthropy and Partnerships Directorate, a high performing function that is responsible for all areas of high value fundraising including major donors, trusts and foundations, corporate partners and special events/high value committee supporters.
We work with the Charity’s most generous supporters, who make a significant difference to the work of The Royal Marsden. Philanthropy plays a vital role in the success of funding the hospital’s most urgent priorities and projects.
Job purpose
As Philanthropy Manager you will manage a portfolio of existing major donors and lead on building relationships with new potential supporters to secure 5 and 6 figure donations. You will support the Head of Philanthropy and other members of the RMCC leadership team, to explore their networks, facilitate introductions and secure gifts.
You will be a proactive individual with a proven ability and passion for relationship management and donor acquisition driving the delivery of our donor-centric strategy for philanthropy.
This is an opportune time to join The Royal Marsden Cancer Charity as we embark on our most ambitious Appeal to date. We are a high performing team, and this role presents an exciting opportunity to play a vital part in helping us to realise our ambition whilst developing your career within an ambitious organisation.
Working relationships
You will work closely with our Senior Philanthropy Managers, and regularly liaise with the Head of Philanthropy, and Associate Director of Philanthropy and Partnerships and their Deputy. You will also work directly with teams at the hospital, as well as colleagues across P&P and Public Fundraising.
Registered Charity
101 - 500
The Royal Marsden Cancer Charity raises money to improve the lives of people affected by cancer.
The client requests no contact from agencies or media sales.
Thank you!
Hybrid / High Wycombe (a minimum of one day per week on site)
Band 4: £36,000 – £38,000 + £312 working-from-home allowance
Embrace’s Fundraising & Communications cluster comprises expertise in fundraising, marketing, communication, trading (web shop), supporter engagement and retention. Working collaboratively, we serve our supporters by providing authentic and engaging communications inspiring active social witness, engagement and giving to charity.
Cluster Purpose:
The Fundraising & Communications cluster strengthens Embrace’s communication, education, and fundraising efforts to drive growth, so that more people engage with our content; more donors are attracted to support; and the UK church is more deeply engaged with the cause - enabling us to fund more work in the region and generate a deeper understanding of Christian service in the Middle East.
Role Purpose:
As Retention & Development Manager, you’ll grow sustainable income by keeping individual supporters inspired, informed and engaged - so they give again, stay longer, and deepen their support. You will deliver excellent supporter journey experience, project managing engaging and compelling direct, and digital individual giving activity (including – but not limited to – appeals, regular giving conversion & upgrade, lapsed reactivation) and incorporating legacies marketing, raising more than £1m voluntary income each year.
What success looks like:
- Higher Life-Time Value (LTV): more second gifts, upgrades and cross channel giving; stronger legacy pipeline.
- Lower churn: reduced lapse rates for cash and regular givers.
- Better donor experience: faster thank yous, clearer impact reporting, higher satisfaction with fewer complaints/optouts.
- Sustainable mix: growth in regular giving and mid-value segments; predictable, repeatable income.
Key Responsibilities
Supporter Experience & Journeys:
- Map and continually improve journeys: welcome → second gift; regular giving nurture/upgrade; mid-value; legacy prospecting; lapsed reactivation; complaint recovery.
- Set cadence and channel mix (email, mail, phone, SMS, social, events, digital) for consistent, donor‑first communications in appropriate channels and accessible formats.
- Donor-first approach: clear, inclusive language; accessible formats; low‑friction giving/retention flows and personalisation e.g. name, last gift, interests, location, project etc.
- Collaborate with Content & Communications colleague to deliver content that shares the impact of support i.e. what donors make possible and Embrace’s brand story.
Segmentation, Testing & Insight:
- Track Regular Giving – net growth; diagnose attrition drivers and fix root causes; maintain acceptable Return on Investment (ROIs).
- Lead supporter segmentation (by behaviour & interest) and A/B testing (offer, timing, upgrade prompts).
- Adopt an evidence-based, test and learn approach; analyse appeals, campaign performance and share insights to drive decisions.
- Work with colleagues to build insight dashboard (e.g. churn, LTV, second gift rate, tenure, contactability) and understanding of retention.
Mid‑Value & Legacy Development:
- Steward mid‑value donors with tailored journeys; warm handovers to and from Major Giving Manager.
- Develop and test legacy propositions and routes to market to grow enquiries and pledges.
Acquisition & Cross‑Sell:
- Project manage individual giving product development and testing; identify new audiences and routes to market.
- Collaborate with Webshop team and the Digital Marketing Campaigns Manager to optimise Alternative Gifts and cross-sell opportunities focusing on a digital first approach.
Cross-Team Collaboration:
- Work closely with the Supporter Experience Team to ensure that supporter journeys are being optimised and feedback from supporters is being captured and acted upon.
- Commission and work with the CRM and Systems Manager to develop clear and understandable dashboards, ensuring that the insights are used to develop plans and measure performance.
- Closely liaise with the Legacy administration team, working with them to ensure the packs and information are up to date and legacy marketing information complies with the latest Institue of Legacy Management standards.
- Develop an understanding of the Partner projects and Advocacy agenda, ensure all supporter briefings are aligned to agreed messaging.
Organisation-Wide Contribution:
- Model Embrace’s values of trust, respect, integrity, and compassion.
- Uphold safeguarding responsibilities and compliance with GDPR and charity regulations.
- Actively support cross-team collaboration and organisational goals. Maintain CRM hygiene.
KPIs you will own:
- Retention / churn: 12‑month retention (one off & RG), lapse rate, save‑rate on failed payments. – Value & growth: second gift rate, LTV by segment, average gift, RG net growth and tenure, mid-value upgrades, legacy enquiries. – Experience & quality: thank you – SLA, complaint rate – Data & compliance: growth in contactable base; preference completeness; data hygiene.
3/6/12‑month milestones:
- 3 months: Retention dashboard live; thank‑you refresh delivered; welcome → second‑gift test launched; RG plan drafted.
- 6 months: Lapse/reactivation plan running; retention rates improved; early LTV gains visible in key segments.
- 12 months: Reduced churn; higher second gift and upgrade rates; larger contactable supporter base; legacy pipeline growth.
Person specification
Qualifications, Experience & Knowledge:
- Educated to degree standard or equivalent (E.g. practical experience within fundraising).
- Member of Chartered Institute of Fundraising.
- Proven individual giving or CRM led retention experience in a charity, membership or subscription context.
- Hands‑on journey design and automation.
- Strong data literacy: segmentation, dashboards (CRM/Excel), test and learn.
- Excellent written communication—able to brief compelling, impacted content and clear supporter updates.
- Practical project management; calm under pressure; collaborative and solutions focused.
- Working knowledge of GDPR/PECR and best practice supporter care.
- Experience stewarding mid-value supporters and legacy pipelines. Experience with payment recovery tools. and card update flows. Familiarity with UK charity sector metrics and fundraising codes of practice.
Personal qualities:
- Donor first mindset, inclusive and empathetic.
- Curious, evidence driven, and comfortable iterating.
- High integrity, discretion and good judgment.
Tools & systems:
- CRM Dashboards & analysis.
- Payments: Direct Debit management, card‑updater/failed‑payment recovery.
- Microsoft 365 (Teams, SharePoint, Planner), project boards.
Personal Attributes:
- Highly motivated and results driven.
- Demonstrates integrity, trust, and respect in all interactions.
- Ability to work under pressure and manage competing priorities.
- Passionate about the work of Embrace, with the ability to enthuse and engage others.
- A natural collaborator who enjoys working as part a team to deliver organisation wide objectives.
Role requirements
Committed to the Christian mission, vision and values of the charity, either as a practising Christian or someone with a sympathy for Embrace’s mission with the Christian faith and character.
Company Overview
As a Christian development charity, we partner with Christians in the Middle East as they work to transform lives and restore the dignity of the most excluded and marginalised communities. Where there is a need – for refuge, a home, for health care, for education, for justice and human rights – we, with our partners, respond. Our goal is to contribute to a culture of human flourishing in a troubled region.
For more information and to apply, please visit our careers portal.
Closing date: 5.00pm on Tuesday, 12th May 2026.
Thank you!
We're looking for a kind, compassionate and resilient Referral, Assessment and Operational Development Manager located at our Head Office in Islington.
£40,000.00 per annum, working 35 hours per week.
Want to feel valued? You'll feel at home here.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
- Fully paid induction programme and further training
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
The Referral, Assessment and Operational Development Manager is a senior operational role within the Mental Health and Complex Needs Directorate, responsible for leading the end-to-end coordination of referrals, assessments, placements, tenancies, and transitions across the portfolio.
What you'll do:
- Receive, monitor, and respond promptly to referrals from commissioners, brokerage
teams, and direct contacts.
- Coordinate and quality-assure person-centred assessments
- Complete and submit needs assessments, including costings and support package
requirements.
- Build and maintain strong working relationships with commissioners, brokerage teams, care managers, and housing partners.
- Support compliance with Ofsted regulations across assessment and placement reviews.
- Develop and embed best-practice tools and processes aligned with regulatory requirementS
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Highly customer-focused, championing customer rights, choice, dignity,
independence, and positive outcomes.
- Empathetic and values-led, able to balance compassion with professional boundaries.
What you'll bring:
Essential:
- Significant operational experience within Young People's and/or Mental Health services, including supported living, residential, or health and social care environments.
Desirable:
- Strong understanding of how local authorities, councils, and Integrated Care Boards (ICBs) commission, procure, and agree services, including pathways and decision-making processes.
About us:
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.
Are you a strategic marketing leader with a passion for making a difference? Blood Cancer UK is looking for a Senior Direct Marketing Manager to manage a high-performing team, deliver insight-led, multi-channel campaigns, and make a real difference to the lives of people affected by blood cancer. This is an exciting opportunity to be responsible for impactful direct marketing campaigns that grow individual giving and engage supporters.
Based in London with hybrid working options (2–4 days per month in the office, may increase dependent on business needs), this role offers the opportunity to lead a talented team, innovate with digital channels, and champion campaigns that engage and inspire supporters. If you thrive on turning data into action and delivering outstanding results, we want to hear from you.
We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.
Registered Charity
101 - 500
We research, we support, we care. Because it’s time to beat leukaemia, lymphoma, myeloma and all types of blood cancer.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising Executive (Supporter Care)
Full time (5 days per week/ 37.5 hours)
Location: Royal Trinity Hospice - Clapham
Reporting to: Supporter Care Manager
Salary: £ 28,860
Contract: Permanent
ABOUT COMPTON
Compton is the UK’s leading fundraising consultancy - with seven decades of experience managing successful annual, capital, and legacy campaigns for charities and not-for-profit organisations.
Our clients recognise Compton as ‘the trusted name in fundraising’, thanks to the transformational contributions we make. We are proud of our history and track record, and the ‘Compton Way’ continues to deliver extraordinary fundraising results, even in today’s challenging operational and economic conditions.
ABOUR OUR CLIENT – ROYAL TRINITY HOSPICE, CLAPHAM
Royal Trinity Hospice (Trinity) is the UK’s oldest hospice and serves a community of 750,000 in central and southwest London. Trinity delivers specialist end of life and palliative care at the Hospice and in the community as well as support and counselling services for family and friends. The Hospice delivers outstanding care to patients and their families because of Compton’s fundraising team at Trinity delivering ambitious results. Trinity is a key client for Compton, and we have a long record of success in generating income and sustainable growth across all income streams for the Hospice.
THE ROLE
Role Overview
The Fundraising Executive (Supporter Care) plays a vital role in delivering an excellent supporter experience for our client Trinity. Often the first point of contact for supporters, the role is central to building trust, ensuring accuracy, and reinforcing positive relationships through timely, professional, and warm communication.
Working as part of Compton Fundraising’s Supporter Care team, you will ensure that all donations are processed accurately, donors are thanked appropriately, and enquiries are handled efficiently across phone, email, and post. You will also support the wider fundraising team across multiple income streams, contributing at every stage of the fundraising cycle from planning and delivery through to income processing and stewardship.
Key Responsibilities
The successful candidate will be expected to:
- Process income accurately and securely, including cash, cheques, credit/debit cards, CAF donations, and online donations via platforms such as GoCardless, JustGiving, Stripe and Enthuse.
- Ensure donors are thanked promptly and appropriately, liaising with Fundraising Managers as required to deliver a high quality stewardship experience.
- Carry out bank statement reconciliation, including the processing of standing orders, direct debits, online donations and legacies.
- Act as a first point of contact for the Fundraising Team by:
- Answering incoming telephone calls
- Responding to general email enquiries while maintaining Trinity’s clear tone of voice and communication style.
- Maintain accurate and up to date supporter records on the fundraising database, ensuring donor data, consent and Gift Aid information are recorded correctly.
- Work collaboratively with the wider Fundraising team, providing support across fundraising activities and income streams as required.
- Support and attend fundraising events, with occasional evening or weekend work.
- Work primarily office based, with some hybrid working days.
Experience, Knowledge and Skills
We are looking for someone who brings both professionalism and warmth to supporter care. You will ideally demonstrate:
- A genuine enthusiasm for representing a charity with integrity, professionalism, and authenticity.
- A passion for working as part of a team to deliver results that enable a charity to achieve its charitable objectives.
- Excellent verbal and written communication skills, with the ability to adapt tone appropriately.
- Strong attention to detail, particularly when processing income and handling financial data securely.
- Experience delivering excellent supporter care or customer service, either in a charitable or commercial setting.
- Proven organisational skills and the ability to manage multiple tasks accurately and efficiently.
- Experience using a CRM or fundraising database, ideally Beacon, to manage donor and client records.
- A good understanding of the importance of accurate data entry, especially in relation to consent and Gift Aid.
- Some knowledge of GDPR and data protection regulations governing donor communications and data management.
Working at Compton
- 25 days’ holiday + bank holidays, plus 1 extra day per year after 4 years’ service up to a maximum of 8 extra days
- Company Pension Scheme (3% rising to 6% over time)
- Death-in-Service Benefit (life assurance)
- Employee Assistance Programme (including free counselling sessions)
- Training and development opportunities, including Compton conferences and workshops
- A collaborative, supportive team that values learning, innovation, and the social impact of our work
Equity, Diversity and Inclusion
Compton Fundraising is committed to equality, diversity and inclusion. We welcome applications from people of all backgrounds and experiences.
How to Apply
Please submit covering letter and CV.
Applications will only be considered via Charity Job.
The client requests no contact from agencies or media sales.
Thank you!
An exciting opportunity to play a central role in campaigns and communications that secure funding to help young people to thrive. At a time of real growth for our charity, we are looking for a Campaigns & Communications Manager to join our team. You will plan and deliver two major annual appeals, grow our monthly donor programme, and create compelling communications that deepen supporter engagement and reflect the integrity of our work with young people.
What is Jamie’s Farm? Jamie’s Farm is a charity that supports young people by combining therapeutic work, farming, and purposeful activities to help them thrive. Through residential visits to our working farms, we provide a nurturing environment where young people can reflect, build confidence, and develop the resilience they need to overcome personal challenges. As part of the dynamic HQ team we offer a beautiful and unique supportive working environment, a competitive salary, and the opportunity to be part of a team that is passionate about making a real difference.
More about the role: As Campaigns & Communications Manager you will plan, coordinate and deliver campaigns that engage supporters and drive income. You will develop email journeys, digital content and supporter pathways that grow our monthly donor programme into a sustainable income stream. Alongside this, you will lead the creation of high-quality fundraising communications - from donor updates and impact stories to campaign collateral and web content - ensuring all storytelling is ethical, warm and true to who we are.
Location : Jamie's Farm Bath (HQ) preferred but other Jamie’s Farm locations considered (London, Lewes, Hereford, Monmouth, Skipton)
About you: We are looking for someone with proven experience delivering multi-channel campaigns that drive income - whether through fundraising appeals, matched funding campaigns, or other income-generating programmes. You will also have experience growing an individual giving, monthly donor or membership programme. You will be an exceptional copywriter, able to communicate impact with clarity and warmth, and understand the importance of representing young people responsibly and with dignity.
A confident project manager, you are highly organised and able to juggle multiple deadlines, coordinate stakeholders and keep campaigns on track. You are comfortable using data and insight to optimise performance, and bring a proactive, solutions-focused mindset to everything you do.
This role could suit someone with broader marketing and communications experience including income generating campaigns, who is interested in applying their skills in a fundraising/nonprofit context.
Please see the full job description, desired experience and employee benefits by exploring our recruitment pack below. Don’t meet every single requirement? We’d still love to hear from you – your unique skills and experience could be just what we’re looking for.
The client requests no contact from agencies or media sales.
Thank you!
We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Young People Service located in Ealing. No personal care or experience required, just the right values.
£30,784.00 per annum, working 40 hours per week.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Oaklands & St Kilda's is made up of two newly refurbished six-bedroom homes, located close to each other in Ealing, West London.
This is a Waking Night role working to support young people throughout the night at the service.
What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
- Building supportive, trusting relationships with young people and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
- Co-producing ongoing assessment and management of risks in collaboration with young people with an attitude of 'positive risk taking'
- Providing support with daily living activities, including practical assistance to support young people s to independent living e.g. budgeting, cooking, establishing a night time routine
- Supporting young people to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Assisting in the recording and reporting of customer incidents
About you:
- Ability to advocate for young people in different professional and community spaces
- Values working collaboratively with young people to ensure the service best meets their
- An understanding of peoples' contexts and how this might be impacting them their lives
- and mental health
- Cultural awareness and respect for the many different ways a person might make sense of their experiences and distress.
What you'll bring:
Essential:
- Up to NVQ Level 3 or equivalent in a relevant area
Desirable:
- Experience working in complex mental health environments
About us
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
Thank you!
Prospectus is delighted to be working with our client to help them recruit for an Individual Giving and Supporter Care Assistant. The organisation is the Army's national charity, here for soldiers, past and present, and their families for life.Last year we supported over 75,000 soldiers, veterans and their families through this work including by funding 86 charities.
This is a permanent role paying a salary of £32,929 per annum. The postholder will be working in a hybrid model from their offices in Victoria, London.
The Individual Giving and Supporter Care Assistant will be responsible for processing supporter donations, answering supporter queries on email, in writing, and over the phone. You will also be assisting the Individual Giving Manager with their work, process invoices, and maintain filing systems for supporter correspondence & records.
The ideal candidate will have excellent verbal communication and phone manner and confidence in communicating with a wide range of people at all levels. They are looking for someone with good written communication skills, with a fluent writing style and good knowledge and practical use of the English language.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Ariha Semontee at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Thank you!
We’re looking for a Volunteer Experience Manager to support our incredible volunteers and their pets, who bring joy and comfort to people across hospitals, care homes, schools and communities nationwide.
What you’ll do
Reporting to the Chief Executive, you’ll:
- Lead and develop our Volunteer Experience Team, who provide day-to-day phone and email support to our 6,000 volunteers, ensuring volunteers receive outstanding support from first enquiry to retirement
- Support our network of around 80 Volunteer Area Coordinators, helping them support local PAT volunteers
- Deliver our Volunteer Engagement Strategy, making volunteering with PAT easy, rewarding and well‑supported
About you
You’ll bring:
- Proven experience in volunteer management
- Great people management
- Excellent communication and relationship‑building skills.
- Experience in managing busy, volunteer‑facing services
- Experience using CRM systems and working with data and KPIs.
- A hands‑on, friendly leadership style and a genuine commitment to PAT’s mission.
Why join us?
Alongside working with inspiring volunteers and their amazing pets, you’ll enjoy:
- 28 days annual leave
- Hybrid working
- Health cash‑back plan and Employee Assistance Programme
- Employee discounts and flu vaccination
- Dog‑friendly office
- Opportunities to attend events such as Crufts
Pets As Therapy is committed to equality, diversity and inclusion, and we welcome applications from everyone.
Note - this role is hybrid and you will need to be in our office in Oxfordshire 2 or 3 days a week
Interviews will be held in person on Monday 18th May
The client requests no contact from agencies or media sales.
Thank you!
The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services. Successful applicants will be required to complete the relevant safeguarding checks if relevant to their role.
Join us as a Supporter Care Advisor
The National Autistic Society helps create a world that works for autistic people and within National Programmes, we champion the rights and interests of autistic people and their families, making sure national policies and legislation reflect their needs. We have a rewarding opportunity for a Supporter Care Advisor within the Fundraising Operations team. If you share our values and want to make a difference, we’d love to hear from you.
Visit our website to find out more about who we are:
About the Team
The Supporter Care team plays a vital role in the charity, working closely with several teams across the organisation. As a small, dynamic and evolving team, we are often the first point of contact for our supporters. We pride ourselves on providing a warm, efficient and high-quality service, ensuring every interaction leaves people feeling valued, listened to and supported.
About the Role
The Supporter Care Advisor is a varied and rewarding role, playing a key part within the Commercial Development and Support department. You will be the first point of contact for members, fundraisers and supporters, delivering a first-class service across a range of enquiries by phone, email and post.
Working within a small and supportive team, this role suits someone with strong communication and problem-solving skills and a genuine passion for excellent customer service.
What You’ll Do
- Act as the first point of contact for enquiries relating to membership, fundraising, events and other supporter-related matters
- Provide high-quality supporter care by sharing accurate information, resolving issues effectively and managing enquiries through to completion, ensuring supporters feel informed and valued.
- Work collaboratively across the organisation and will represent the voice of our supporters, helping to ensure their needs are understood and met.
- Maintain accurate records on our databases and follow written procedures and policies to ensure the delivery of a consistent, reliable and high-quality service.
What We’re Looking For
The ideal candidate will bring:
- Excellent written and verbal communication skills, with the confidence to engage with a wide range of people
- Strong customer service skills and a genuine commitment to delivering a positive supporter experience
- A high level of organisation, with the ability to manage multiple enquiries and competing priorities effectively
- A logical and methodical approach, with strong problem-solving skills and attention to detail
This advert is for a full-time, permanent position at 35 hours per week – Monday to Friday (9am-5pm).
This role is hybrid (London Head Office and home-based), with a minimum of 1 day/week in the office.
What we can offer you
- Pension – Auto-enrolled pension scheme.
- Annual Leave – 33 days (including public holidays). You can buy or sell leave each year.
- Training – Great induction and training, including autism training.
- Discounts – Online staff discount scheme for shopping, cycling, tech, and more (e.g., Asda, Tesco, Nike, Apple).
- Healthcare – Cash plan for permanent staff.
- Life Assurance – 2x your base salary.
- Flexible Benefits – Options like private health, dental insurance, holiday trading, enhanced pension.
- Support – 24-hour Employee Assistance Programme and counselling.
- Mindfulness – Free Headspace app for you and up to 3 family/friends.
- Blue Light Card – Eligibility for discounts.
About our application process
You will be required to upload your CV. If you are providing a supporting statement, please consider the following:
- Look at the job description and person specification.
- Tell us how your skills and experience match the role.
- Give examples if you can.
We might close this job advert early if we get lots of suitable applications.
To protect our autistic adults & children at the National Autistic Society, some roles require employees to have a criminal background check. Possession of an Enhanced DBS Check either on the Update Service or conducted within the last 12 months would be preferable but not essential if its applicable to your role.
Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from autistic people.
We are an equal opportunities employer and part of the Disability Confident Employer scheme.
Important Information
Agencies need not apply.
Please note the National Autistic Society are unable to provide sponsorship for Visas.
"
Thank you!
Dataro are looking for a Customer Success Manager to help grow their presence across the UK charity sector. This is a role focussed on providing excellent client satisfaction to the post holders UK and Europe based charity and not for profit portfolio. You will spend your time meeting clients, following up on queries and IT tickets, and supporting them in a consultative way to get the best impact from Dataro. This role is ideal for someone who enjoys building relationships, spotting opportunities to deliver great customer service and maintaining great channels of communications.
Dataro is a growing company that has retained a start up midset and ethos, so colleagues work with high levels of agency, are solutions focussed and happy delivering at pace.
You’ll work closely with other Customer Success Managers in the UK, as well as colleagues across the USA and Australia. This role would suit someone with experience of customer service and relationship management with a charity setting, who understands fundraising and what tools such as Dataro can do to help support income generation. Candidates don’t need to know Dataro’s product inside out, training will be provided, but an understanding of charity CRMs would be useful.
This is a great opportunity to join a growing organisation that still retains the energy and ownership of a startup environment, while working with charities across the UK to help them strengthen their fundraising and supporter engagement.
Application notes
Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.
To progress your application, please contact THINK Recruitment to organise an informal screening call. Please note, we cannot shortlist candidates who have not had a screening call so please allow enough time to speak to us before the closing date.
Timeframes
Closing date for applications: Midday Thursday 19th May
Candidates will be notified of outcomes by EOD Friday 22nd May
Interviews will be two stages, see dates within the Candidate Pack
