Supporter care manager jobs

Support Mentor

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Job Title: Support Mentor

Location: This role is based in Royal Borough of Kensington and Chelsea (RBKC), the service is a short walk from Ladbroke Grove (Circle and Hammersmith) station. Unfortunately, this service does not have step free access.

Salary: £28,800 (Full Time Equivalent)

Shift Pattern: 22.5 hours per week Monday to Sunday on a rota between 09:00 - 17:00 and 13:00 - 21:00. You may be required to work bank holidays and evenings as required. You may be required to work additional hours outside of the core pattern of Wednesday, Saturday and Sunday to meet service and resident needs.

About the role

We are seeking a compassionate and dedicated Support Mentor to join our team based in RBKC to support our residents who have multiple and complex needs which could include mental health, substance use, homelessness, and/or offending backgrounds. You will support in providing our residents with the support needed to help them overcome their personal barriers, and achieve their goals in a person centred approach. You will work within a residential setting, creating a safe and comfortable space which our residents can call their homes during their time within the service.

Some Key Responsibilities Include:

• Create tailored support plans through one to one sessions, group sessions, and multi agency meetings.
• Support residents to achieve their desired goals/outcomes in various ways.
• Empower residents to make decisions to take control over their lives, by creating an enabling environment.
• Supporting residents to build independence and progress in their healing through engaging activities, from movie nights and arts and crafts to brunch club and fully funded day trips.
• Monitor residents’ wellbeing, carrying out regular welfare checks, and responding to any incidents or emergencies.
• Work closely with the rest of the team to provide overall excellent service delivery, this may mean also supporting with their caseloads, and other tasks as necessary.
• Keep support plans updated on our online portals as appropriate.
• Recognise signs of deteriorating mental health, physical health, or other health implications and initiate appropriate interventions to prevent crisis or other risks.

About you

We're looking for someone who has a true passion to support those who have multiple and complex needs, with a drive to help support those who suffer with homelessness, mental health, and substance use. You will be able to build rapport and trusting relations in a professional setting, and able to build positive outcomes. You will have an adaptable and flexible approach to helping others, with an understanding that each individual has different levels and types of support needs. 

We are looking for:

• Experience of working with people of complex backgrounds and/or a good understanding of the sector, particularly around multiple and complex needs
• Ability to show empathy and compassion to our residents, and different challenges they face
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
• Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

We have an exciting opportunity for a strategic, collaborative programme manager to help shape and deliver work that improves the lives of people affected by diabetes.

In this dynamic role, you’ll be at the forefront of turning our organisational strategy into action. You’ll need to work proactively across teams to coordinate complex programmes, bring clarity to priorities, and ensure our ambitions translate into meaningful outcomes. This is a role where big‑picture thinking meets practical delivery.

We’re looking for someone who can inspire and collaborate, building strong, positive relationships with colleagues and stakeholders at all levels. You’ll be confident working with complexity, comfortable navigating ambiguity, and skilled at bringing people together around shared goals.

Join us and be part of something truly transformative. Together, we can change lives for people with and at risk of diabetes and help achieve a world where diabetes can do no harm.

The Senior Evidence & Evaluation Manager will sit within the Impact & Evidence directorate at the heart of Youth Futures Foundation.

Working with three Heads of Evaluation, the Deputy Director and the Director, you will help ensure our evaluations are designed to generate credible evidence of what works.

You will:

• lead the design, commissioning and management of impact evaluations, including RCTs and QEDs. This will include feasibility or developmental work where interventions are not yet ready for full impact evaluation.

• work closely with independent evaluators and delivery partners and colleagues in our Programmes & Grants and Policy & Communications directorates to assess the evaluability of interventions, and lead the design and delivery of large-scale, complex impact evaluations.

• contribute to strengthening our ‘evaluation architecture’, leading projects that enhance data infrastructure and access to administrative datasets, and set standards for methodological rigour in the sector.

In addition, you will lead other aspects of the team’s commissioning. This may include developing policies and processes, supporting the Heads of Evaluation to strengthen commissioning practice.

This role can be based at our Birmingham, Leeds or London hub. We currently operate a hybrid model of two-days per week in the office and three-days from home.

For more information on this role, please download our job recruitment pack.

Due to receiving high volumes of interest in our opportunities, this vacancy may close earlier than the advertised deadline. To ensure your application is considered, please submit it as soon as possible.

Key responsibilities:

1. Main Purpose of the Job

• To ensure the panel reflects AvMA’s values and that where possible the panel is managed in line with our strategic plan.

• To manage and oversee the operation of the specialist AvMA clinical negligence panel to include ensuring the qualifying requirements for panel applicants are relevant and up to date and reflect any important medical and legal developments.

• The assessment of panel applications and interviewing of Applicants. Convening meetings of the panel committee, drafting agendas for those meetings and identifying issues to be discussed.

• Identify ways for the AvMA panel application process to become more streamlined, efficient and supportive of lawyers making panel applications. To develop the process to ensure it is fit for purpose, relevant and continues to meet the needs of the public.

• Ensuring the AvMA database of panel membership and special interests is kept up to date. Giving informal advice to solicitors enquiring about panel membership requirements, liaising and meeting with firms as required.

• Travelling and attending key networking events, including AvMA’s three-day (2 overnight stays) annual conference and AvMA annual panel meeting (usually held end Nov, beginning December), engaging with potential AvMA panel applicants, promoting the benefits of accreditation and the junior scheme (Certificates Competence Scheme (CCS)), keeping up to date with medical and legal developments. Speaking at panel meetings and generally to promote the panel.

• Working with the conference department to identify relevant topics for panel meetings and conference events.

• To improve on the current re-accreditation process to make it more streamlined and user friendly for applicants.

• To ensure relevant data from panel applications is captured on the CRM. Regular analysis of panel data, findings shared with AvMA senior leadership team and more widely where appropriate.

• To pursue AvMA’s EDI strategy by considering ways in which the panel can be developed to ensure panel members are as ethnically diverse as possible.

• To liaise with AvMA’s conference department to advise on any training which may be required to strengthen AvMA panel members knowledge and information base.

• To work with the Director Medico Legal services in assessing applications for Certificate of Competence Scheme (CCS) for juniors. To update and work on the Certificates Competence Scheme including organising applicant feedback to ensure this scheme continues to be fit for purpose. To inform and work with panel applicant mentors in strengthening the scheme.

• To deliver on administrative requirements such as quarterly reports for trustees, working with AvMA’s Service Delivery Quality and Outreach Committee (SDQOC) as required to update on continued improvement of AvMA Panel Accreditation Scheme.

• Dealing with queries raised by AvMA Panel applicants and/or juniors who may have had their applications rejected.

• Ensuring AvMA panel template letters and documents are updated

• From time to time speaking publicly about requirements for AvMA panel membership, common pitfalls and how to overcome them as well as other matters relating to panel.

• To consider client complaints about panel members to determine whether the threshold for disciplinary action under AvMA’s Panel procedures is met.

• To manage disciplinary procedure for AvMA Panel members, identify and liaise with adjudicators, prepare documentation, set up the hearing.

• To manage appeals against rejection of an application for accreditation/reaccreditation, liaise with adjudicators.

• To keep on top of any government, regulatory or other policy changes which may affect the way in which patients can access justice, recover damages and seek redress for adverse clinical outcomes, as well as any improvements or impediments to lawyers undertaking this work.

• To develop and grow the AvMA panel accreditation and Certificates Competence scheme membership; to identify cost efficiencies and maximum engagement with AvMA accredited panel solicitors.

• Any other duties associated with the role.

2. Skills and Experience

Administration of the AvMA Panel

The bulk of the administration and management tasks do not require specialist skills; however, assistance is provided by the PA to the CEO when required.

AvMA has a Customer Relationship Management (CRM) driven computer system throughout the organisation, the introduction has been phased and the applicant should be confident enough with sufficient IT skills to onboard the new system. The CRM works with Microsoft Dynamics 365 a data driven software solution which is intended to manage, track and store information. AvMA considers IT to be an ongoing commitment and the new panel accreditation manager should be willing to consider ways in which AvMA can maximise the impact of the CRM to improve services and data collection on key issues identified from panel related activities.

Tasks such as updating and preparing new panel application documents and report forms will require medical and legal input, the panel application interview process will involve discussions about topical medico legal issues and for this reason the post would suit someone who has a legal background, ideally qualified as a solicitor or barrister, preferably with clinical negligence accreditation. A a medical background would be helpful.

Assessment of new applications, interviews and dealing with correspondence

The Panel Accreditation Manager is primarily responsible for the assessment of new panel accreditation applications.

The role of Panel Accreditation Manager would suit someone who has practised as a claimant clinical negligence lawyer who is looking to draw on their expertise and experience in a new role.The successful applicant should be confident in assessing former peers and colleagues in a fair and impartial way.

The nature of this work is such that the Panel Accreditation Manager can come into possession of sensitive information, discretion and respecting confidentiality are key qualities for this role. 

Reaccreditations

Reaccreditation assessments are done internally by the Panel Accreditation Manager, occasionally assistance can be provided by members of the internal panel assessment team.

AvMA aims to make reaccreditations more straightforward for practitioners and the new appointee will be expected to liaise with the profession to understand where they consider the biggest hurdles to reaccreditation lie and to consider how these can be overcome without compromising standards. 

AvMA receives a minimum of 15 applications for reaccreditation per annum, however numbers are usually considerably higher, up to 30 per annum.It is thought that the reaccreditation process could be designed to be more streamlined and user friendly for both the applicant and in house.

Other AvMA Panel assessments

In addition to assessing AvMA panel applications and reaccreditations the Panel Accreditation Manager will need to assess applications from accredited panel members who have changed firms.

Change of firm applications tend to be straightforward if the applicant has been on the panel for some time and is going to a firm where there is another AvMA panel member but the process is more in depth for those going to a firm which does not have another AvMA panel member.  The Panel Application Manager needs to be confident that the new firm can meet the minimum standards and supervision requirements required of a first time panel application. 

There are about 5 applications for changes of firm rising to a maximum of 10 per annum. 

Interim Reviews

From time to time first time applicants may demonstrate that they largely meet the core criteria for AvMA Panel membership but there may be some areas that require improvement.In those cases, AvMA can award the applicant AvMA panel status subject to a review sometime later.The Panel Accreditation Manager is responsible for following up that review and examining progress made.The review is an opportunity to identify if the applicant has succeeded in strengthening the areas of weakness identified.If they have not, they risk losing their AvMA panel status entirely. 

There are about 3 interim reviews per annum, currently not exceeding 6. 

3. Other

• To support the Events Department’s quality initiatives and to suggest continuing improvements where needs arise.

• To undertake other duties commensurate with the post as may be required.

• Deputise for the Head of Events when necessary 

Help Share the Love of Jesus through practical care and life-changing Ministry! Do you have a passion for excellent writing, relationship-building and Christian ministry in action? Could you help secure vital funding that enables vulnerable people to experience compassionate care, hope and the love of Jesus every day?

At Caring For Life, everything we do is rooted in our Christian mission. Through practical support, loving care and faithful witness, we seek to share the love of Jesus Christ with people who may never previously have known His love for themselves. Our prayer is that many will come to personal faith in Christ and become part of His Church.

This role is far more than fundraising. It is an opportunity to play a meaningful part in a Christ-centred ministry that seeks to bring glory to God through the way we serve beneficiaries, supporters, volunteers and one another.

The role will involve writing about the charity’s firm Christian foundation and may include taking an active role in providing compassionate and consistent care to beneficiaries. You will take part in prayer times and may have opportunities to share personal testimony of experiencing Jesus’ love with beneficiaries and members of the local community. There may also be occasions to support presentations representing Caring For Life, particularly within churches and Christian organisations.

About the Role

The PR team is responsible for generating, sustaining and growing the charity’s income year after year by communicating the work, ministry and financial needs of Caring For Life to a wide range of audiences.

The Trust Fundraiser will focus primarily on securing funding from Trusts, Foundations and grant-making bodies, whilst also helping to nurture relationships with major donors and exploring opportunities for corporate support.

As part of the PR team, the successful candidate will also support wider PR activities during busy periods, including Open Days, Supporters’ Days, formal visits and practical tasks at peak times.

Organisational Structure

The PR team is line managed by the Executive Director, with additional support from the CEO regarding pastoral insight and communication with churches and other Christian groups.

Background Information

Caring For Life has an established and respected Trust fundraising programme, with longstanding relationships built over many years. Alongside carefully stewarding these relationships, the charity continually researches and develops new funding opportunities.

At the end of the financial year 2026, income from Trusts totalled circa £265,000

Main Duties

• Undertake induction and training relevant to the role.
• Maintain and develop the existing Trusts database.
• Ensure reports and funding applications are submitted accurately and on time.
• Keep clear records of applications, correspondence, grants received and acknowledgements sent.
• Research new Trusts and funding opportunities using online systems, publications and resources such as Invisible Grantmakers.
• Work with project leaders and senior managers to identify fundable projects and budget requirements.
• Attend budget meetings and assist staff in understanding funding allocations.
• Prepare compelling funding proposals, reports and covering letters.
• Liaise with the Design and Media team regarding photography and supporting materials.
• Maintain records and communication with major donors as requested by the Executive Committee.
• Support and grow corporate donor relationships.
• Conduct all duties in a professional and Christ-like manner that honours the Lord Jesus Christ and protects the reputation of Caring For Life.
• Undertake relevant in-house and external training as required.

Please note that while this role has a primary focus within fundraising and PR, all appointments at Caring For Life are to the wider ministry of the Trust. Staff may occasionally be required to support other areas of work according to the needs of the ministry and the welfare of beneficiaries.

Skills and Experience Required

• Excellent organisational skills with the ability to prioritise workload and meet deadlines.
• Strong written and verbal communication skills with excellent English grammar.
• Creative and persuasive writing ability.
• Ability to work well within a team.
• Good IT skills, including database systems.
• Understanding of budgets and financial planning.
• Sensitivity and discretion when handling confidential financial information.

Job Information

Location

Crag House Farm, Otley Old Road, Cookridge, Leeds LS16 7NH

Hours

8:30am – 5:00pm, Monday to Friday

Salary

£28,000 – £35,000 per annum (full-time gross salary)

Annual Leave

• 22 days annual leave plus 8 statutory bank holidays
• Annual leave increases by 1 day per year of service up to a maximum of 27 days

DBS Checks

As Caring For Life works with children and vulnerable adults, the successful applicant may require an Enhanced DBS Disclosure and satisfactory references.

This role may involve work with under-18s and is therefore exempt from the Rehabilitation of Offenders Act 1974. Relevant information should be disclosed as part of the application process.

37.5 hours per week / permanent / working Monday to Friday, 9am-5pm with the requirement of working one late shift per week, one shift at the weekend per month and be part of an out of hours ‘on-call rota’

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

Are you a person‑centred leader who thrives on empowering others and driving positive outcomes for young people?

If so, we are searching for a motivational and resilient leader who thrives on developing others, championing best practice, and nurturing a collaborative and compassionate culture. You will bring a trauma-informed and psychologically informed approach to both your team and the young people we support, ensuring everyone feels understood, safe, and empowered. If you are energised by leading teams, shaping services, and supporting staff to deliver exceptional, person-centred support - even in challenging moments - this could be the role for you.

As Deputy Supported Housing Manager, you will play a central role in our Eastbourne and Hailsham services - supported accommodation for young people aged 16–25 who are at risk of homelessness. Our services operate 24/7 to provide a safe, stable home where young people can feel understood, encouraged and supported. You will be based at our Eastbourne Foyer, located in the heart of Eastbourne, where the service maintains strong connections with and contributes actively to the local community. The role also involves travel across Eastbourne and Hailsham to our other East Sussex sites.

Across our East Sussex sites, we work with around 50 young people, each with their own story, strengths, challenges and ambitions. Support Workers hold individual caseloads and meet regularly with residents to build support plans, celebrate progress, and set meaningful goals for the future. Your leadership will help create the environment where this work thrives - one where young people feel empowered and staff feel confident and supported. 

What you will be doing

As Deputy Supported Housing Manager, you will play a key role in the running, quality, and impact of our services. Working closely with the Supported Housing Manager, you will help lead a safe, supportive, and high‑performing environment where young people can thrive.

Service Provision

You will support the Supported Housing Manager with the day‑to‑day delivery of the service, ensuring we meet all requirements set out in the service specification and remain fully compliant with Regulator of Social Housing (RSH) and Ofsted standards. Your responsibilities will include:

• Overseeing the full referral, interview, and induction process for all bedspaces and ensuring that every resident understands their Occupancy Agreement and House Rules.
• Maintaining the quality, safety, and presentation of the accommodation by working closely with our Housing and Property Services team to coordinate estate inspections, health and safety risk assessments, repairs, and the timely turnaround of void rooms.
• Supporting effective income collection across the service, working with the Rents team to build and maintain a positive rent‑payment culture among residents. 

Leadership and People Management

You will directly line‑manage members of the staff team, ensuring their practice, professionalism, and development reflect our high standards. You will:

• Provide coaching, guidance, and clear expectations to ensure staff feel confident, supported, and motivated in their work with young people.
• Create a team culture rooted in creativity, consistency, and best practice, ensuring staff are equipped to empower young people to reach their goals while maintaining appropriate and safe boundaries.
• Be responsible for creating and maintaining staff rotas to ensure adequate service coverage at all times.

General Responsibilities

• Participate in the management on‑call rota, offering out‑of‑hours support to services across the wider locality.
• Embed Psychologically Informed Environments (PIEs), Trauma‑Informed approaches, and restorative practices throughout your work, ensuring our support model is compassionate, reflective, and person‑centred.

If you are enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

You have experience line managing staff and building positive, supportive team cultures. You bring consistency, are well organised and approachable, and are confident in setting clear expectations. You enjoy motivating others, supporting staff development, and planning effective rotas to ensure high‑quality service delivery.

You will bring experience working in supported housing or similar services, supporting young people and/or adults at risk, along with proven experience in managing or supervising a team. You will already have a solid understanding of the Regulator of Social Housing (RSH) and Ofsted frameworks, as well as a strong working knowledge of Trauma‑Informed Care and Psychologically Informed Environments (PIE).

You will be an effective communicator with strong facilitation skills, able to navigate challenging situations with confidence, calmness, and a solution‑focused approach. You will also have experience overseeing safeguarding procedures within residential settings, ensuring safety, accountability, and robust decision‑making. Just as importantly, you will understand the importance of maintaining professional boundaries, modelling best practice for the team and the young people we support.

CLOSING DATE: Sunday 31 May 2026 at midnight. Please note applications will be reviewed on an ongoing basis, and we may invite strong candidates to interview before the closing date, so early applications are encouraged.

We are not able to support a work permit or offer a visa sponsorship for this role. Candidates must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check, along with a reference and background check carried out by a third-party service provider.

A fantastic opportunity has arisen within our award-winning fundraising team, to join us in an exciting new role of Legacy and In Memory Manager (Lead).

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women, and that’s why we will always strive to do more for our patients and families. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals, and to make our hospital feel just like home. 

This role requires someone with experience in legacy administration and promotion and/or in memory fundraising, as well as excellent communication skills and a strategic mindset. We need someone with previous experience in relationship management and income generation - ideally within a legacy and/or in memory setting - who is able to lead and inspire our supporters and staff in order to generate long term income and awareness for the charity.

To be successful in this role you will: 

• Lead the development and delivery of legacy marketing and in-memory fundraising strategies to drive sustained income growth and supporter retention
• Be self-motivated, independent and target-driven
• Act as the subject matter expert on legacy administration and in-memory giving, providing guidance, training, and mentoring while promoting a strong culture of philanthropy
• Manage all aspects of legacy casework, including complex and contentious cases, ensuring effective stakeholder relationships and full compliance with legal, regulatory, and best practice standards
• Oversee data management, reporting, and analysis to generate insights, improve processes, and support accurate forecasting and long-term financial planning
• Collaborate across teams to maximise fundraising opportunities, enhance donor engagement across channels, and deliver impactful events and integrated giving initiatives
• Posses a natural confidence in talking to people with high emotional intelligence and resilience due to the sensitive nature of the role, with excellent communication and relationship building skills.

What we offer: 

• Flexible and hybrid working to support work-life balance 

• Generous annual leave entitlement with additional leave for long service  

• Enhanced sick pay 

• Enhanced Maternity Pay 
• Employee Assistance Program and Lifestyle Savings

• Free flu jabs 

• Cycle to work scheme 

• Charity events throughout the year 

• Employer enhanced auto-enrolment pension scheme with 8% employer contribution 

• Ongoing commitment to education and professional development 

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.  

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

PLEASE NOTE: Within our organisation, this role is titled Legacy and In Memory Lead. This reflects our internal structure and does not change the scope or responsibilities described in this advert.

We will conduct interviews as suitable candidates apply and we're ready to hire if we find the right person before the job ad closes.

The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services. Successful applicants will be required to complete the relevant safeguarding checks if relevant to their role.

Join us as a Supporter Care Advisor
The National Autistic Society helps create a world that works for autistic people and within National Programmes, we champion the rights and interests of autistic people and their families, making sure national policies and legislation reflect their needs. We have a rewarding opportunity for a Supporter Care Advisor within the Fundraising Operations team. If you share our values and want to make a difference, we’d love to hear from you.
Visit our website to find out more about who we are:

About the Team
The Supporter Care team plays a vital role in the charity, working closely with several teams across the organisation. As a small, dynamic and evolving team, we are often the first point of contact for our supporters. We pride ourselves on providing a warm, efficient and high-quality service, ensuring every interaction leaves people feeling valued, listened to and supported.

About the Role
The Supporter Care Advisor is a varied and rewarding role, playing a key part within the Commercial Development and Support department. You will be the first point of contact for members, fundraisers and supporters, delivering a first-class service across a range of enquiries by phone, email and post.  

Working within a small and supportive team, this role suits someone with strong communication and problem-solving skills and a genuine passion for excellent customer service.

What You’ll Do 

• Act as the first point of contact for enquiries relating to membership, fundraising, events and other supporter-related matters 
• Provide high-quality supporter care by sharing accurate information, resolving issues effectively and managing enquiries through to completion, ensuring supporters feel informed and valued.  
• Work collaboratively across the organisation and will represent the voice of our supporters, helping to ensure their needs are understood and met. 
• Maintain accurate records on our databases and follow written procedures and policies to ensure the delivery of a consistent, reliable and high-quality service.

What We’re Looking For 

 The ideal candidate will bring: 

• Excellent written and verbal communication skills, with the confidence to engage with a wide range of people 
• Strong customer service skills and a genuine commitment to delivering a positive supporter experience 
• A high level of organisation, with the ability to manage multiple enquiries and competing priorities effectively 
• A logical and methodical approach, with strong problem-solving skills and attention to detail 

This advert is for a full-time, permanent position at 35 hours per week – Monday to Friday (9am-5pm). 

This role is hybrid (London Head Office and home-based), with a minimum of 1 day/week in the office. 

What we can offer you

• Pension – Auto-enrolled pension scheme. 
• Annual Leave – 33 days (including public holidays). You can buy or sell leave each year. 
• Training – Great induction and training, including autism training. 
• Discounts – Online staff discount scheme for shopping, cycling, tech, and more (e.g., Asda, Tesco, Nike, Apple). 
• Healthcare – Cash plan for permanent staff. 
• Life Assurance – 2x your base salary. 
• Flexible Benefits – Options like private health, dental insurance, holiday trading, enhanced pension. 
• Support – 24-hour Employee Assistance Programme and counselling. 
• Mindfulness – Free Headspace app for you and up to 3 family/friends. 
• Blue Light Card – Eligibility for discounts. 

About our application process

You will be required to upload your CV. If you are providing a supporting statement, please consider the following: 

• Look at the job description and person specification.
• Tell us how your skills and experience match the role.
• Give examples if you can.

We might close this job advert early if we get lots of suitable applications.

To protect our autistic adults & children at the National Autistic Society, some roles require employees to have a criminal background check. Possession of an Enhanced DBS Check either on the Update Service or conducted within the last 12 months would be preferable but not essential if its applicable to your role.

Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from autistic people. 

We are an equal opportunities employer and part of the Disability Confident Employer scheme.  

Important Information

Agencies need not apply.

Please note the National Autistic Society are unable to provide sponsorship for Visas.

Lead our flagship partnership with Nationwide Building Society delivering exceptional relationship management alongside inspirational leadership of a portfolio of high-value partnerships. This strategic and creative role is central to our organisational growth and to ensuring we continue to raise vital funds to save the lives of people with cancer everywhere. 

About the role 

As Senior Corporate Partnerships Manager, you will lead our flagship partnership with Nationwide Building Society, delivering exceptional stewardship, strategic planning and measurable impact. You will work closely with colleagues across the Charity and The Royal Marsden to deliver our multi‑faceted partnership, that funds world-leading cancer research, and inspires support from across the business through a wide range of activities including sponsorship, virtual challenges, volunteering and training.

Alongside this, you will provide leadership across a portfolio of other high‑value corporate partnerships, helping to drive sustainable growth.

This is a highly visible, strategic and creative role, ideal for someone who combines strategic thinking and a keen eye for detail, with a passion for building relationships that create lasting, meaningful impact. You will line manage and develop one to two team members as well as playing a key role in shaping our Partnership Management strategy and supporting the wider growth of corporate income. 

Joining our team 

You will be joining an ambitious team of supportive colleagues who together manage a range of high-profile partnerships including Ralph Lauren, Omaze, Banham and many more. Our Charity has ambitious plans for the coming years as we raise £200m in support of the development of The Royal Marsden in Chelsea, our biggest capital appeal to date. Through our work, we ensure the nurses, doctors and research teams at The Royal Marsden can provide the very best care and develop life-saving treatments, which are used across the UK and around the world. 

About you

You will be an experienced and driven partnerships specialist, with a strong track record of managing multi-faceted, high‑value relationships in the charity sector. Confident, creative, highly proactive and a natural leader, you will bring a blend of strategic thinking and hands‑on delivery.
 

You will bring:

• Proven success in corporate/charity partnerships or business development within the charity sector, with demonstrable experience in managing seven-figure, complex, multi-faceted partnerships, with a strong track-record of delivering income against ambitious targets 

• Excellent communication and relationship‑building skills, with the ability to engage confidently with senior stakeholders 

• Strong negotiation and influencing ability, with experience of delivering high‑impact presentations 

• Creative and strategic thinking, with a flair for writing and presenting compelling impact reports 

• Strong organisational, analytical and planning skills, with the ability to manage multiple priorities simultaneously

• A collaborative, solution‑focused approach and the confidence to work both independently and as part of a high‑performing team

• Experience of managing and developing at least one line report.

What we offer

• Competitive salary of £47,000-£50,000 

• Hybrid working between home and Chelsea with occasional travel to Sutton 

• Flexible working around our core hours of 10am to 4pm 

• 27 days annual leave rising with length of service 

• Training, support and development opportunities 

• Access to the Blue Light discount scheme and other discounts opportunities 

• Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes 

• Opportunities for training and career development. 

Inclusion matters 

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life. 

If this sounds like the opportunity for you, we’d love to hear from you. 

How to apply 

On CharityJob, please send a CV and cover letter of no more than two pages, setting out how you meet the criteria in the person specification of the job description by 23:30 on Sunday 17 May 2026. 

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications is received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications. 

Permanent | Full Time | Circa £30,000 + Excellent Benefits

Location: Central Scotland | Community Based/Home Working

Make a Difference Every Day

For more than 100 years, the RAF Benevolent Fund has been supporting the RAF Family. We are a key partner in the Royal Air Force’s mission to look after its people during and after service, ensuring that this service is valued, recognised, and people are supported even when uniforms are eventually shed. We are a national charity with international reach, delivering emotional, financial and practical support wherever and whenever it is needed. Each year, our vital services and support continued to help those serving, families, veterans, and the bereaved, in 30 other countries and in 2024 more than 64,000 people benefitted from the charity’s work.

As an organisation, we encourage learning and development and there will be ample opportunity to learn more about the Royal Air Force, the broad impact of the Fund’s work as well as developing your own skillset. 

Do you want to play a part in what we do?

People are at the heart of everything we do. Together, we:

• Provide personalised support to members of the RAF Family – listening carefully, offering guidance, and tailoring our services to individual circumstances so no one is left behind.
• Improve quality of life for serving and former RAF personnel and their families through life-changing financial assistance, housing support, and help with essential living costs.
• Increase independence by enabling members of the RAF Family to live life on their own terms, whether through mobility equipment or housing adaptations.
• Enhance wellbeing for those who serve and have served, and their families, through mental health and emotional support, youth programmes, and restorative respite and holiday breaks.

About the Role

We are seeking an individual to undertake the dual role of promoting the profile of the RAF Benevolent Funds welfare offer, whilst also carrying out welfare casework. This is a community-based position working from home but covering South Central Scotland.

Post holders will be expected to undertake holistic assessment of need both remotely (over the telephone and online) and when required in person across their region. You will be expected to work with individuals who may have complex and sometimes challenging welfare needs, assisting them by identifying appropriate support from within both the RAF Benevolent Fund and the wider statutory and military charity sector, ensuring that support is made available to meet their need through the case working process.

The successful candidate will have experience of working in a social welfare role supporting individuals and will have strong people and relationship-building skills, as well as empathy with or understanding of issues affecting the Armed Forces community.

This is home based and the candidate must have their own vehicle for use of traveling around the region covered. Occasional travel to London will be required.

Additional Information

· Driver’s License

· Enhanced DBS check

· Must have the right to work in the UK.

How to Apply
Click [here] to submit your CV and a cover letter explaining why you’re the perfect fit, including examples of how you meet the job profile.

Closing Date: Friday 22nd May 2026, 5:00pm.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website.

The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to be Enhanced DBS checked and prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

Do you have a background in supporter care with a passion to deliver excellent Supporter Experience by utilising data? Have you developed procedures to ensure the compliant processing & reconciling of income? If so, come and join our London team and contribute to the incredible work that we do across Sue Ryder.

The Supporter Services Executive (Gifts & Income) will be a key team member of a busy Supporter Services & Standards Team in London.

You will be responsible for:
• Leading on the day-to-day operational management of activities within the Gifts & Income Team.
• Processing and reconciling income for the Fundraising directorate at Sue Ryder, including both electronic and physical donations,
• To help and guide other income processing activities carried out across Fundraising.

The successful candidate will also work closely with the Supporter Services Team Leader (Gifts & Income) on the management of donation compliance and best practice at Sue Ryder.

This is an excellent opportunity for a capable and proactive individual to take the next step in advancing their career.

Minimum Essential Criteria
• Experience of working within a donation or income processing team
• Experience of carrying out income reconciliation processes
• Experience of designing and implementing basic processes and new ways of working.
• Experience of working on a CRM (Raiser’s Edge or RE NXT desirable)
• Experience of working to and reaching SLAs/KPIs to show good performance
• Experience of carrying out quality checking procedures desirable
• Understanding the importance of placing the supporter experience at the heart of everything we do
• Excellent attention to detail and a strong standard of numeracy

Desirable Criteria
• An understanding of policy and compliance within a fundraising context
• A good understanding of GDPR
• A good knowledge of HMRC Gift Aid procedures and rules

Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Electric Vehicle Scheme
- Healthcare Cash plan, to claim back costs of routine healthcare
- Death in Service benefit
- Staff discount of 10% on new goods online 
- Structured induction programme and learning and development opportunities.
- Access to Employee support programme
- and lots more. Please visit our careers website for the full list.

Closing date: 11th May
Interview date: TBC

We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications.

If you want more than just a job, we want you.
Join the team and be there when it matters.

Our commitment to equity, diversity and inclusion

At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.

As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.

We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.

Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, ethnic diversity and equity, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.

Join us in creating a culture where everyone feels respected, valued, and able to thrive.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

A new service — with the right support behind you

We are opening a new children’s residential home and supported living service — and we’re looking for a Registered Manager to lead it.

This is not a turnaround. It’s a planned, supported launch, with direct involvement from senior leadership and a clear development roadmap.

If you’re an experienced Registered Manager — or a strong Deputy ready to step up — this is an opportunity to shape a service properly from day one, with the backing to do it well.

What makes this role different

• New service with clear structure and leadership support
• Hands-on Director involvement — you won’t be left to manage alone
• Focus on quality and stability, not rushed occupancy
• Real opportunity to grow into Responsible Individual / Operations Manager

About Us

Striving For Independence Care Solutions (SFI) is a values-driven provider of care homes, supported living, and domiciliary care services across Brent, Harrow, and the surrounding areas. We are now expanding into children's residential and supported living provision for children and young people with learning disabilities, autism, and complex needs.

Our focus is simple: to deliver high-quality, person-centred care that empowers children and young people to live safe, fulfilling, and meaningful lives. We specialise in supporting individuals transitioning from family homes, hospital settings, assessment and treatment units, and other specialist placements — creating stable, nurturing community environments.

The Opportunity

As Registered Manager, you will:

• Establish and shape a brand new children's home and supported living service

• Lead and develop a high-performing, child-centred team

• Drive quality, compliance, and outcomes for children with complex needs

• Prepare for and lead Ofsted inspections, with the aim of achieving and maintaining Good or Outstanding ratings

• Work closely with senior leadership, with real influence over service development and growth

This is a key leadership appointment with progression potential to Responsible Individual or Operations Manager as the service grows.

What You'll Do

Lead with vision and integrity

• Create a safe, nurturing, and therapeutic home culture

• Be a strong advocate for children and young people

• Empower your team to deliver child-centred, outcome-focused care

• Embed therapeutic approaches such as Positive Behaviour Support and trauma-informed care

Own Ofsted compliance and readiness

• Register with and act as the Ofsted Registered Manager

• Ensure full compliance with the Children's Homes (England) Regulations 2015 and Quality Standards

• Lead and prepare for Ofsted inspections

• Drive continuous improvement to achieve and maintain Good or Outstanding ratings

Champion safeguarding and care excellence

• Lead safeguarding practice and promote a strong safeguarding culture

• Oversee care planning, risk management, and reviews

• Ensure safe medication practices and accurate record keeping

Build, develop, and retain your team

• Recruit, lead, and develop a high-performing staff team

• Conduct supervisions, appraisals, and performance management

• Support staff development including Level 3 and Level 5 pathways

• Build a positive, inclusive, and accountable team culture

Operate the service effectively

• Manage rotas, ensure safe staffing levels, and oversee budgets

• Monitor KPIs, service quality, and outcomes

• Build strong relationships with Local Authorities, Commissioners, families, and professionals

• Participate in the on-call rota (shared across the leadership team)

What You'll Bring

Essential

• Experience as a Registered Manager or Deputy Manager in a children's residential setting

• Level 5 Diploma in Leadership and Management for Residential Childcare (or working towards)

• Strong, current knowledge of Ofsted regulations and Children's Homes legislation

• Proven leadership and team management experience

• Strong safeguarding knowledge and instinct

• Full UK driving licence

Desirable

• Experience supporting children with learning disabilities, autism, and complex needs

• Track record of achieving or maintaining Good/Outstanding Ofsted ratings

• Knowledge of Positive Behaviour Support (PBS) and trauma-informed practice

• Experience of opening or developing a new service

What We Offer

• £45,000 + increase to £55,000 following first placement (supported occupancy plan)

•     Clear progression path to Responsible Individual or Operations Manager roles

• 28 days annual leave (including bank holidays)

• Ongoing training and funded qualifications

• Supportive senior leadership team and direct access to the Director

• Referral bonus scheme

• The genuine opportunity to build something meaningful from the ground up

Our Values

We are looking for someone who shares our commitment to:

• Quality and continuous improvement

• Compassion and child-centred care

• Dignity and respect

• Trust, teamwork, and accountability

Safeguarding

SFI is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All roles are subject to enhanced DBS checks and safer recruitment processes.

Ready to apply?

Click "Apply Now" to submit your application. Please include a CV with full employment history and a cover letter explaining your interest in this role and what you would bring to a brand new service.

We are reviewing applications on a rolling basis — early applications are encouraged. Interviews will be held during the week commencing 18 May 2026.

Join us in shaping high-quality children's services and making a lasting difference.

We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.

We’re looking for a driven and relationship-focused Corporate Partnerships Manager – Pharmaceuticals to lead and grow our work with the pharmaceutical sector. In this role, you’ll manage and develop high-value partnerships, secure significant income (c.£500k annually), and identify new opportunities that support groundbreaking research and services for people affected by blood cancer. Working closely with senior stakeholders, you’ll shape compelling proposals, represent the organisation in pitches and negotiations, and ensure partners are engaged through excellent stewardship and impact reporting.

You’ll be a confident communicator with a strong track record in high-value fundraising, or equivalent transferable experience, and skilled at building relationships at all levels. Collaborative and proactive, you’ll work across teams to develop ambitious, mutually beneficial partnerships aligned with organisational priorities. 

Regular travel to our London office and donor meetings will be required, typically once or twice per month, or as the role demands.

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives. state this in your cover letter when applying. 

We are open to receiving applications from candidates wishing to work part-time, with a minimum of 28 hours per week. Please indicate in your cover letter if you wish to work part-time.

Are you ready to help shape our service from the ground up? Join us in developing REST (Recover, Eat, Support, Talk) – a new daytime drop-in hub focused on recovery, support and conversations held over a good cuppa!

We are looking for two compassionate and reliable Senior Wellbeing Support Workers to support the delivery of our new REST Hub Service in Bury St Edmunds and Ipswich providing holistic support for individuals accessing the service who may be experiencing mental distress.

You will lead the day-to-day running of the service and provide operational oversight, manage volunteers, and support staff to ensure safe, consistent and high-quality support.

At Suffolk Mind, our mission is to make Suffolk the best place in the world for talking about and taking care of mental health. 

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Key information:​

• Hours: 37 hours per week
• Work pattern: 9am – 5pm, Monday – Friday
• Salary: £27,202.00 - £30,856.00 per year
• Location: Central Bury St Edmunds or Ipswhich 
• Contract type: Fixed term until 31st March 2027 (subject to service contract renewal)​
• Number of availbale posts: 1 post based in Ipswich and 1 post based in Bury St Edmunds 

Why work for Suffolk Mind?

We are committed to supporting the health and wellbeing of our staff and have tailored our benefits package* to support this; we offer:

• 25 days holiday per year plus bank holidays as standard– increasing to 30 days with length of service (pro rata for part time employees)
• Your birthday day off
• An option to buy or sell annual leave
• Health and dental care insurance plan
• Occupational sick pay scheme
• Pension scheme
• Blue Light Card – offering discounts on 100’s of retailers both in store and online
• Monetary reward for length of service
• Refer a friend scheme

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Plus, internal wellbeing courses, opportunities for training, flexible and hybrid working options, excellent support and job satisfaction.

Is the job for you?

Below is a brief summary of the key requirements for this role, but for more information please make sure you visit the vacancies page on our website and download the full job description and person specification.
 

• Essential
   
  • At least 1-2 years’ experience of working with adults in a mental health environment
  • Ability to work in high-pressure, emotionally demanding environments with people suffering mental distress
  • Enhanced & Adult’s Barred DBS check (arranged by Suffolk Mind)

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• Desirable
   
  • Qualification in mental health e.g. DipSW, RMN, NVQ3, Cert 3, Human Givens diploma, Counselling or equivalent
  • Good listening and people skills, especially supporting staff in complex situations
  • Experience in managing volunteers and small teams
  • Experience in working with a similar REST or equivalent service

If you are looking to use your skills towards a career where your need for meaning and purpose are met, then come and join our team.

To apply, please complete a Suffolk Mind Application form by visiting our website, select ‘get involved’ from the top menu then ‘vacancies’ in the drop down list.

Closing date for applications:   midnight Sunday 24th May 2026

We reserve the right to close this job advert once a suitable a candidate has been found, therefore successful candidates may be contacted to interview at any time throughout the advertising process and would encourage you to apply as soon as possible.​

Interviews date: week commencing 1st June 2026

Interview questions may be sent in advance of interview.

We aim to let all applicants know the status of their application within 4 weeks from closing.

Unfortunately, we are unable to offer sponsorship on this role.

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Please complete our Equality and Diversity Survey here.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

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NO AGENCIES PLEASE

Suffolk Mind is committed to safeguarding and promoting the welfare of all children, young people, and adults at risk who have contact with our services and personnel. We expect all staff and volunteers to share this commitment. Background and DBS checks will be required for relevant posts as part of our Safer Recruitment procedures.

*T&Cs apply

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Additional keywords: Wellbeing, Senior, Support Worker, day drop in, mental health, charity recover, recovery, eat, support, talk, hub