We are looking for a positive, supportive and people-focused National Support and Development Manager to manage a brand new project to increase the number of prostate cancer support groups in England.

Prostate cancer is by far the most common cancer in males. And the number is on the increase so we need to provide more support. Tackle Prostate Cancer has received National Lottery funding for our project "Tackling Prostate Cancer – peer-to-peer support for men with prostate cancer". 

You will work from home so you will be prepared to work independently and have a flexible and enthusiastic approach with lots of energy and commitment. 

This is a tremendous opportunity for someone looking for a new challenge who can help us to extend the support to the ever-increasing number of men being diagnosed with prostate cancer and their families.

Want to find out more? Click on Apply on Website and download the application pack with full details of the position and how to apply.

Closing date for applications:  3 March 2020

First Interview: 10 March 2020

Second Interview: 16 March 2020

We welcome applications from all sections of the community.

Tackle Prostate Cancer is the campaign name of The National Federation of Prostate Cancer Support Groups. Registered Charity Nº 1163152. Registered Company Nº 9672970.

An exciting new opportunity has arisen for a part-time Finance Manager (0.4 – 0.6 FTE) to work alongside our Accounts and Payroll Administrator at Little Valley Animal Shelter.

Although we are proud to be affiliated to the RSPCA (South, East and West Devon Branch), Little Valley Animal Shelter is a completely separate, self-funded, local Devon charity (205154), located on a beautiful 20-acre site just outside Exeter. We have been operating from this site for almost 30 years and last year alone our shelter rescued, cared for and successfully re-homed nearly 1,000 abandoned, abused or unwanted animals.

It is a great time to join our team as we have just finished the rebuild of our new animal facilities and are now poised to develop further and expand our services across Devon.

About the role

The Finance Manager will lead the financial management of the charity, supported by the Accounts and Payroll Administrator who delivers the day to day book-keeping and financial administration. Your key purpose will be to oversee the finance function, providing higher level strategic support for the CEO and Trustee Board, timely finance management reports and data analysis, as well as to take on responsibility to promote ICT within both Little Valley and our retail shops. As this is a brand new role, you will have a wonderful opportunity to make it your own and create something really special.

About you

This role requires practical, hands-on experience of delivering the wide range of finance and accounting services required by a small business or charity; a thorough understanding of accounting principles; a knowledge of charity SORP and charity statutory accounting are highly desirable; solid experience of the audit and preparation of annual financial accounts is essential; you must already hold a full qualification in either ACCA, ACA or CIMA;  practical experience of preparing management and statutory reports and VAT returns is required; ideally an understanding of grant preparation work and the required ongoing financial monitoring and reporting.  

You will be highly motivated by Little Valley’s wide range of animal welfare work; have a sound working knowledge of Sage Accounts and Microsoft Excel; strong attention to detail, producing work with a high level of accuracy; exceptional management and financial skills; proven ability to communicate effectively at all levels. Ideally you will also have a good working knowledge of both ICT and the potential of new technology within a small business/charity.

As mentioned this is a permanent part time role working either 15 or 22hrs a week. Ideally on a two or three day a week basis but we would consider other more flexible weekly working arrangements to accommodate lifestyles for outstanding candidates. 

A job description and further paperwork is avaiable on our website via the link below. 

FUNDRAISING DEPARTMENT

The Fundraising team raises private income for MSF field operations globally and to cover MSF’s administration costs in the UK. Donations spontaneously generated by awareness of MSF’s work are also managed by the Fundraising team. In 2018 we raised over £52 million, which includes £19 million from regular donations.

Our goal is to build support by bringing supporters closer to the people that MSF assists, and the medical work that private donations make possible. MSF UK prides itself on the accessibility of the Fundraising team to our supporters and the provision of excellent supporter care; this is central to the philosophy of the team. The Fundraising team actively raises funds from the public, recruiting and maintaining this support through direct marketing campaigns, created in partnership with professional agencies.

This role sits within the Fundraising Operations team; a fast paced team with a varied and large work load.  The post holder will be expected to manage their own task list and prioritise where necessary.

JOB PURPOSE

To manage the administration and financial reconciliation of donations for the Fundraising team. This includes supporting regular Gift Aid and Finance audits. 

The role will also provide ad-hoc support to the Supporter Care team by answering calls from supporters; ensuring these are handled in a professional and courteous manner. 

MAIN DUTIES AND RESPONSIBILITIES  ​

• Manage the daily reconciliation of donations received into the MSF bank and PayPal accounts, as well as, donations received via third party donation and Payroll Giving processing organisations such as CAF, Benevity, Stewardship etc.
• Coordinate the weekly banking of donations processed within the MSF UK office. This involves creating a report for Finance and depositing the cheques at the local bank. 
• Managing failed cheques. This involves reversing income on the database, informing the Finance team and responding to the donor.
• Support the operational processes in place for financial reconciliation, maintaining and developing new and existing processes, alongside the Finance team
• Produce, and keep up to date, process documentation for all the tasks within the role
• Assisting with ad hoc donation and supporter record administration as required.
• Handling telephone calls from supporters (such as enquiries, processing card donations, change of address, amendments to regular donations etc.)
• Managing a volunteer to support this role.

PERSON SPECIFICATION

Essential

• A systematic and organised approach with a proven ability to follow things through and meet regular deadlines 
• An excellent level of numeracy, combined with accuracy and an attention to detail is a must
• Demonstrable knowledge of Microsoft Excel to an intermediate level including the ability to produce and manipulate pivot tables
• Excellent interpersonal skills with an ability to build relationships with internal and external contacts
• Ability to manage and prioritise a busy workload amid conflicting demands
• Proven ability to work independently within a team environment 
• Excellent phone manner and an ability to connect with supporters 
• Flexibility to take on other related tasks combined with a willingness to learn
• Fluency in written and spoken English
• Commitment to the aims and values of Médecins Sans Frontières

Full job description available on the MSF UK website. 

HOW TO APPLY  

Please apply on our website by submitting a copy of your CV together with a letter of motivation (please upload as one document) by the closing date: 23/02/2020, 11.59pm.

Demelza provides specialist care and emotional support for children and young people with terminal conditions and their loved ones, across Kent, East Sussex and South East London.

Every role at Demelza contributes and impacts on our ability to support each child, young person and their family achieve the best possible life, whatever their challenges.

We seek a dynamic individual to join the Fundraising and Marketing team as the Supporter Relations and Data Executive. You will not only be an individual with the desire to deliver and provide exceptional levels of customer service, but also have the ability to ensure that our data is consistent and of a high quality, through the development and delivery of processes and training.

You will have proven experience of working with a database to accurately record information, as well as produce reports and analysis. You will be an excellent communicator with demonstrable experience of building good relationships and also delivering training. Excellent IT skills and use of Microsoft Office programmes is essential.

Experience of working in a customer service environment is essential for this role. Previous experience of working with Raisers Edge NXT is desirable.

Apply now to join #TeamDemelza and be part of our passion and dedication to be there when we are needed the most.

Closing Date – Tuesday 10th March 2020

Interview Date – Thursday 19th March 2020

For more information and to apply for this role, please visit our website.

Enhanced DBS Disclosure check may be undertaken dependant on role. Demelza is an equal opportunities employer. Registered Charity No 1039651. Demelza is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. To see how we process your data, please visit our website and view our Recruitment Privacy Notice.

Starting Salary: £24,553 - £28,093 p.a.

Contract: 12 months Fixed Term Contract

 

Job Profile

A Supporter Donations Assistant contributes to ensuring the Supporter Donations Team (SDT) manage and administer supporter donation activity on behalf of CAFOD, providing a high level of supporter care while delivering within agreed service levels and Key Performance Indicators. The Supporter Donations Team has the overall responsibility for managing and thanking all supporter donations to CAFOD made through a variety of channels and schemes. SDT works within the Finance and infrastructure group and liaises across all teams in CAFOD, all individuals within the section and external service providers to ensure donations are processed within agreed service levels and quality standards. Due to the nature of SDT’s role, SDT has particularly close ties to CAFOD Fundraising activities and actively engages in our fundraising programmes and schemes. This post reports to the Supporter Donations Manager and will work alongside a team of Supporter Donation Assistants collectively delivering the team’s key aims and responsibilities.

 

Key Responsibilities

Supporter Care:

• Handle telephone, email and postal enquiries from supporters; identifying and resolving queries in a prompt, warm and sensitive way.

Donations:

• Accurately code donations received ensuring agreed departmental procedures are followed.
• Process, set up and administer instructions and payments through a variety of donations channels and schemes such as Online, Direct Debit, standing orders, BACs, Payroll giving schemes and online giving platforms.
• Input and maintain data on CAFOD’s supporter database ensuring high degrees of accuracy of donor records.
• File and archive financial data adhering to strict audit controls.

 Gift Aid:

• Understand Gift Aid and its application within CAFOD.
• Assist with all aspects of tax effective giving, in accordance with agreed procedures and priorities, including preparation of regular tax claims for submission to HMRC.

 Thanking:

• Produce and dispatch letters to thank and acknowledge donations received.
• Writing bespoke letters of thanks to supporters to respond to exceptional donations.
• Contribute to ongoing enhancement and improvement of supporter thanking

 Post/banking:

• Assist with all incoming and outgoing postal duties held by SDT to maximise effectiveness of processes and delivery of key service levels.
• Preparation of daily banking, cash handling and initial reconciliation of all monies received daily.

 All SDT staff are expected to:

• Attend and contribute to regular team, section, divisional and CAFOD-wide meetings and briefings.
• Work as a supportive member of the team, providing cover for and training of the section staff and volunteers as required.
• Participate in training and other activities as requested by the line manager
• Assist with the rapid set up of projects and work packages in response to major emergency and disaster appeals.
• Rotate through all key tasks within the team / section.

This list of duties and responsibilities is by no means exhaustive and the post holder may be required to undertake other relevant and appropriate duties as required. This job description is subject to regular review and appropriate modification.

Safeguarding for Children and Vulnerable Adults

CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect.  CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse.  CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount.  Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.

 

Person Specification /Essential Criteria

Understanding our context

• Understanding Catholic identity; Sympathetic knowledge of the life, culture and structures of the Catholic Church and an ability to work effectively with it.

Working together

• Working with others; Builds positive and fruitful partnerships with colleagues, across CAFOD and with external agencies and organisations

Making change happen

• Managing resources - Offer ideas to improve information systems and processes to reduce costs and improve efficiency.
• Achieving results - Look for better processes and ways of working to achieve results.
• Managing our performance - Agreeing realistic deadlines and measurable objectives for myself, others and the team. 
• Taking the lead - Take a lead in identifying solutions and making change happen

 Job-specific competencies

•  A comprehensive understanding of the different channels for supporter income within CAFOD and the fundraising activity that generates it. 
• A comprehensive understanding of Gift Aid and HMRC requirements to administer a Gift Aid scheme

  

 Please click here for a full list of CAFOD’s Staff Benefits

Come and join us and help make a real difference in the lives of the world’s poorest communities.CAFOD is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults.

Supporter Experience Advisor   
35 hours
Peterborough
Circa £28,000 per annum

This is an exciting new role within our Fundraising Team, working with a lively and dynamic group of people who are passionate about making a difference. Alongside a demanding workload, we enjoy fun team days, lunches out and supporting one another. If you’re naturally relational and highly motivated, don’t miss this opportunity to be part of something amazing. You can change people’s lives, there is nothing more rewarding!

You’ll be developing our existing engagement journey for first-time supporters and seeking creative ways of engaging with new supporters. It’s a fast-paced role which demands high attention to detail and exceptional analytical skills. You will have a good understanding of direct marketing best practice principles including ROI goals, testing and segmentation strategies preferably from working within the fundraising sector. You’ll need an understanding of what makes a good fundraising story and the ability to transform this into an effective appeal. You will also have experience of managing external partners and multiple projects to tight deadlines. Experience of using databases, along with empathy with our Christian ethos are essential. 

The Leprosy Mission England and Wales (TLMEW) is a leading international Christian development organisation with over 140 years’ experience and is part of the TLM worldwide family. TLMEW serves the poorest of the poor in 10 countries across Africa and Asia, raising funds to provide life-changing healthcare, education, training, housing, clean water and job opportunities for people who have only ever known suffering and rejection.

TLMEW has a zero tolerance approach to any harm to, or exploitation of, our beneficiaries, staff and communities we come into contact with. Recruitment to roles within TLMEW includes, in particular, criminal record checks and the collection of relevant references. A criminal record will not necessarily bar you from joining us as an employee; this will depend on the circumstances of any offences. Safeguarding is our top priority in everything we do.

Please select the apply button shown to send your completed application form and diversity monitoring form, your CV and a covering letter outlining how your previous experience, knowledge and skills equip you to meet the requirements of this post.

Closing date: Wednesday 26 February 2020
Telephone Interview: Thursday 5 March 2020 (between 12 noon - 2.00 pm)
Second Interview: Friday 13 March 2020 (Peterborough)

The Leprosy Mission, England and Wales is committed to diversity and welcomes applications from appropriately qualified people from all sections of the community. Qualified people living with a disability are particularly encouraged to apply.

Registered Charity number 1050327

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations Supporter Experience Officer, Fundraising Officer, Fundraising Executive, Supporter Engagement Officer, Marketing Executive, or Supporter Engagement Executive.

Our members and supporters are at the heart of our Party. They are our movement - our voters, canvassers, donors, social media influencers, champions, activists, officers, volunteers, representatives and candidates. We are committed to ensuring our members and supporters feel engaged with and valued by the Party, whether they are individual activists, donors, or part of our regional branch network.

The Women’s Equality Party is seeking an ambitious Membership Manager to oversee and deliver  the membership and supporter journey to engage and retain our existing members and supporter base, including supporting our branches, and grow our movement by driving acquisition of new members.

You will have excellent relationship and data management skills, along with demonstrable experience of managing a membership or loyalty scheme. Experience of supporting local groups would also be an advantage.

This role presents an exciting and unique opportunity for the post-holder to make it their own. The Party’s central office is a small, dynamic team and as well as two direct reports, you will work closely with our communications and campaigns staff.

We are looking for someone passionate about equality, self-driven and innovative with a commitment to ensuring the success of our movement. We are looking for someone with the following skills and experience:

• Practical and thorough knowledge and understanding of managing a membership scheme, with experience of leading a membership or loyalty scheme.
• Experience of building and developing relationships with a range of stakeholders and a demonstrable ability to develop and maintain effective working relationships with a range of groups and individuals.
• Experience of delivering multi-channel marketing campaigns and the ability to use digital marketing tools.
• Extensive experience of using CRM/stakeholder management systems and interrogating data and reporting.
• Ability to analyse data and develop information into reports for wider dissemination or presentation.
• Knowledge of GDPR, political party regulations and other legislation concerning membership, or demonstrable ability to quickly acquire this.
• Highly organised with excellent prioritisation skills and the ability to work to competing deadlines.
• Ability to work flexibly, responding to changing priorities and demands.
• Excellent communication skills including oral, copywriting and editing.
• Strong understanding of and commitment to the Women’s Equality Party’s aims and mission.
• Prior line management experience.
• Experience of supporting and developing branches or local groups. 
• Ability to travel throughout the UK and work away from London from time to time, including occasional overnight stays
• Willingness to undertake training and to develop new skills in response to the organisation’s changing needs.

The Women’s Equality Party values equality and diversity, and welcomes applications from candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

To apply for this role, please submit to us:

• an up-to-date CV, 
• a supporting statement addressing the requirements of the person specification (maximum two sides),
• an equal opportunities monitoring form (optional)

Please email applications no later than 23.59pm on Sunday 1st March Interviews will be held the week commencing 9th March.

Further details can be found on our website.

Victim Support is looking for an IT Support Technician based in London. This post is for an initial 18 month fixed term but may be extended or made permanent depending on availability of funds.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

We currently have an opportunity for an IT Support Technician to join our expanding team, working to support circa 1300 staff nationally working within an ITIL structured environment.

We are looking for individuals who are able to offer solid Service Desk and Desk Side experience in a Microsoft Windows and Citrix VDI environment, providing technical support including application support of bespoke applications (CRM). We need people who are able to offer:

• Solid 1^st & 2^nd line Service Desk experience in a Microsoft Windows environment (MAC desirable)
• Experience with Citrix VDI including XenApp and XenDesktop
• Windows Server 2008/2012, Active Directory and Exchange 2010 experience
• Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
• Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
• Installation, setup and diagnostics of MS Windows 7/8/10 & MS Office 2010/2013 Professional, SCCM experience (preferred)
• Desktop and browser security components: including site security certificates, firewalls and anti-virus
• IT Service Desk case logging applications (Track-IT) and prior work experience within an ITIL environment preferred
• Ability to multitask across multiple incidents, be organised and have a keen eye for detail
• Ability to build rapport with staff at all levels within the organisation, using good judgement and communication skills to deliver a high standard of service

Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.

You will be working within a system ensuring that the Service Desk is adequately covered between 09:00 hrs and 17:00hrs with expectation to travel to support offices (mostly in the London locality) and stakeholders throughout the country. This is a high volume environment and you will be dealing with circa 35-40 tickets a day. The right candidates must have the ability to take ownership of issues and see them through to resolution while providing excellent service.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background security clearance checks and Disclosed Barring Service checks will be required.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (s). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities.

This is a fabulous opportunity for the right candidate who wants to help to take us through our next cycle of growth. NRAS is the only national UK charity exclusively representing all people affected by Rheumatoid Arthritis and Juvenile Idiopathic Arthritis in the UK. We also support the families of people with RA and JIA and the health professionals who care for them. As a small charity, with a current income of circa £1.2m, we achieve a huge amount on a small budget, have an enviable reputation in the field of rheumatology and punch well above our weight.

Main Purpose of Job

To manage and actively deliver the provision of a professional, national helpline service to the public. Having completed an in-depth review of the service we have made the decision to recruit a Manager who is actively engaged in working on the help line, responding to calls and information via social media and online requests, as well as leading the team in a management role.

The role will be instrumental in developing the service through a process of continuous development, as well as providing supervision and opportunities for the team to develop and debrief, maintaining a healthy balance to an emotionally demanding role.  

Key Responsibilities

• Manage the helpline team of three part time staff, engaging in regular one to one’s, and providing leadership to the team
• Ensure the peer support service is offered to all callers where appropriate and is effectively managed in collaboration with our Adult Services Engagement and Outreach Supervisor.
• Ensure that the helpline is adequately supervised and staffed during opening hours.
• Ensure the helpline provides best practice, evidenced based support and up to date information to all enquirers.
• Ensure up to date resources are available to assist the helpline team in responding to enquiries in collaboration with the Publications and Information Resource Manager.
• Highlight problematic or difficult enquiries to the Head of RA Services for investigation as they arise.
• Highlight the work of the helpline by promoting the service through social media, website and publications, meetings and presentations in collaboration with the Marketing, Communications & PR Manager and the Digital Media Manager.
• Develop the helpline equipment to ensure it meets the requirements of the service.
• Ensure all enquiries received through email, letter and telephone are followed up appropriately and in a timely way.
• Review all standard letters and communications currently used by the Team and where improvements or updates should be made, discuss these with the Head of RA Services
• Have regular meetings with the Head of RA Services as needed

Recruitment & Service – Peer Support

• Assist the RA Services Engagement and Outreach Supervisor with recruitment, interview and selection process of RA peer to peer telephone support volunteers.
• Monitor performance with Engagement and Outreach Supervisor of peer to peer telephone support volunteers referred from the help line.
• In collaboration with RA Services Engagement and Outreach Supervisor, ensure that the current training programme for the telephone support volunteers is kept fresh and up to date
• In collaboration with RA Services Engagement and Outreach Supervisor, ensure processes, protocols and materials/resources are reviewed appropriately and kept up to date

Management and Support

• Manage the helpline team, overseeing their training and development to ensure continuous personal development.
• Provide leadership and mentorship to the helpline Team
• Prepare necessary rotas for staffing the helpline.
• Ensure the helpline team receive 6 monthly appraisals in line with the current appraisal system for all staff which is  to the strategic plan.
• Ensure helpline team have adequate opportunity for de-briefing
• Support the helpline team and helpline volunteers in dealing with complicated or sensitive enquiries.

Monitoring and Evaluation

• Maintain good records and reporting systems, including ensuring that records are kept properly on Salesforce and updated appropriately.
• Ensure the monitoring and evaluation of the helpline service is carried out in accordance with the quality assessment framework.
• Ensure that regular audit of the helpline service is undertaken (this is already established)
• Work with the other team members to ensure timely reporting on a range of related topics.
• Report monthly to the Head of RA services on service delivery, and complete monthly report for Trustees giving monthly helpline stats

Networking

• Network with relevant organisations to ensure the NRAS helpline service is as good as it can be and to be collaborative
• Where appropriate liaise with relevant agencies and community groups to raise the profile of NRAS.

General responsibilities

• Be proactive in keeping up to date with developments affecting your own CPD.
• Be aware of own development and training needs and discuss these with line manager.
• Work to administration and communication protocols efficiently to ensure that organisational systems and procedures are followed and implemented.
• Prepare for and participate in regular one-to-one sessions with your team and your line manager.
• Participate in team meetings.
• Comply with all NRAS policies and procedures as set out in staff handbook.
• Positively promote NRAS at all times.
• Support Fundraising Team with applications for funding for the Helpline through charitable grants and other avenues.
• Undertake other duties as appropriate when required.

Decision Making Authority

• Budgeting – setting the Telephone Helpline budget and managing this throughout the year
• Ensure, with the Marketing, Communications and PR Manager and the Digital Media Manager that PR, Comms, design & print and brand decisions relevant the Helpline are covered within budget

Other Duties

• There may occasionally be some travel within the UK
• Attendance and participation in staff team meetings
• Any other duties as requested by the SMT

If this role sounds of interest and you have the required skill set please apply via this site. 

For more information and an informal chat please contact Iain McNicol. 

Customer Care Manager

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Position: Customer Care Manager
Location: London
Contract type: Full Time, Fixed Term
Hours: 35 per week
Salary: £41,585 to £46,725 depending on skills and experience, plus London Allowance of £3,600 if appropriate

Closing date: 9 March 2020
Interview date: 12 March 2020

About the role:

Our Customer Care teams manage in excess of 120,000 direct contacts a year from a variety of supporters, across all channels, as well as managing the thanking and banking of over £20 million in personal donations. As omni-channel service becomes the norm for our customers, we want to keep pace with their needs and maintain high levels of satisfaction as well as building the relationships that will help us to fight dementia.

Whilst fundraising activities form the core of our response handling, the Customer Care Manager works with colleagues across the Society, often playing a key role in organisational projects. Working with our fulfilment and call handling partners, they are responsible for maintaining our brand tone and values in one to one communication as well as reporting on actionable feedback for multiple teams.

This is a busy but varied position and the post-holder will have the chance to shape the Society’s customer care strategy as the Society gears for more ambitious growth. Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.

About you:

We’re looking for a highly motivated manager with exceptional people skills. You will be experienced in leading and supporting others to bring the best out of a high-performing team. You will be familiar with the structures required to run high-volume contact centre-style structures and demonstrate strong logical reasoning, with a commitment to a culture of continuous improvement.

As part of the Society’s management team you will be comfortable working with colleagues at all levels in an organisation and adept at demonstrating the value that excellent customer service can bring to a business.

You may have experience of the following: Customer Care Manager, Customer Engagement, Customer Support, Donor Management, Relationship Management, Charity, Charities, Third Sector, Not For Profit, Fundraiser, Donor Engagement, etc.

This is an exciting opportunity for a Senior Supporter Engagement Officer (Retention) to contribute to the development and delivery of a rich donor retention programme, helping reduce attrition and keep our existing donor base engaged, energised and inspired by a leading development organisation fighting poverty.

The Charity Leading development organisation fighting poverty.

The Role
Full campaign project management of the warm cash and emergency appeals, including direct marketing mailing packs and emails.
Develop good working relationships with external stakeholders (freelance creatives, printers, postal providers) to produce quality work to deadlines and budget.
Lead on supporter journeys, ensuring they are engaging, compelling and support the organisation in achieving its financial and non-financial objectives
Working with Supporter Engagement and Marketing colleagues to monitor results, to test and learn and optimise journey communications.
Lead on telemarketing (TM) activity, including uplift, reactivation and welcome calling campaigns. Deliver results to target, keeping to deadlines and budget.
External stakeholder management with expert communication and excellent project management skills including status reports and feedback processes.

The Candidate
Proven success in and expertise in fundraising campaigns and/or retention fundraising campaigns and strategies.
Experience in direct marketing to drive income and manage attrition and/or engagement of supporters.
Project management across multiple stakeholders (internal and external).
Great attention to detail in all areas of work, including in project management and feeding back and shaping effective and engaging fundraising copy.
Excellent communicator used to working with stakeholders at all levels both internally and externally.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Supporter Engagement Officer
King’s Cross, London

Animal Free Research UK is looking for a Supporter Engagement Officer to provide expert customer care to the charity’s supporters, advising on, implementing and delivering best practice at all touch points. This is a rewarding role, offering the opportunity to play an integral part in an organisation dedicated to creating a world where human diseases are cured faster without animal suffering.

Reporting to the Head of Marketing, you will be the first point of contact for supporter queries. You will be responding to all phone, mail, email and social media enquiries, so you’ll need to be a superb communicator (written and verbally) to deliver the best supporter journey possible for both new and established donors.

Additionally, you will work closely with our marketing team, assisting in the development of creative content to engage supporters. This will include assistance with our supporter newsletter, writing copy and liaising with our suppliers.

If this sounds like you and you want to bring your insight, knowledge and passion into an environment where it will make a real difference, apply now! We are able to offer a salary of up to £27,000 DOE plus benefits including 30 days’ holiday (plus bank holidays), with excellent opportunities for development.

To apply for the role of Supporter Engagement Officer, please apply via the button shown.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may call this role Supporter Engagement Co-ordinator, Supporter Engagement Executive, Stewardship Officer, Customer Service Representative, Fundraising Officer, Customer Service Executive, or Supporter Experience Representative.

The Supporter Engagement Officer will be a key member of GiveOut's small staff team, helping to shape and lead the fundraising work of this award-winning LGBTQI rights charity.

Position: Supporter Engagement Officer

Salary: £25,000-£27,500 plus pension

Leave: 25 days paid annual leave (rising by 1 additional day for each year of service up to 28 days) plus 1 day around your birthday or LGBTQI celebration and days over the Christmas week

Hours: Full-time role, with potential to consider alternative proposed models

Location: Central London, with occasional travel

Reports to: Executive Director

Responsible for: Intern/Volunteers

Background:

GiveOut is an award-winning charity working to grow giving to support the global struggle for lesbian, gay, bisexual, trans, queer, and intersex (LGBTQI) human rights.

Across the world, LGBTQI people face serious human rights abuses for being themselves. Courageous activists are doing vital work to protect and improve the lives of LGBTQI people, but they are under-resourced. GiveOut works to address this problem by enabling individuals and businesses to give in one place to support LGBTQI activism worldwide. The charity distributes these pooled donations as grants to activist-led organisations around the world, ensuring they have more of the resources they need to defend their communities and campaign for equality.

GiveOut is working to build a community of individual donors, giving in solidarity to support LGBTQI human rights globally. Last year, the charity launched the GiveOut 100 Circle, recognising GiveOut's founding individual donors. At the same time, GiveOut is developing exciting corporate partnerships, encouraging businesses to provide in-kind and financial support to the global movement for LGBTQI human rights.

The Supporter Engagement Officer will be a key member of GiveOut's small team, helping to shape GiveOut’s fundraising work. They will undertake research to identify supporters, develop and maintain the supporter database, organise meetings and innovative events to engage supporters, represent GiveOut externally and work with the rest of the team to communicate impact. There will also be opportunities to work with the Executive Director in developing and supporting corporate partnerships.

The role works closely with and reports to the Executive Director and, it is envisaged, will oversee the work of the Intern and volunteers supporting GiveOut’s supporter engagement work. The Supporter Engagement Officer will bring new ideas and experience to GiveOut, while having the opportunity to develop skills around supporter engagement, learn about LGBTQI human rights activism around the world, and play a key role in helping to build this new international charity. 

Main responsibilities:

• Help to shape and lead GiveOut's fundraising work.
• Undertake research to identify potential supporters/donor prospects.
• Develop, maintain and update the supporter database.
• Draft emails, letters and other communications to supporters.
• Help raise major gifts from individual donors by developing long term relationships.
• Represent GiveOut externally at networking events, including occasional evening work.
• Organise innovative supporter events.
• Report to supporters on successes and impact.
• Write short articles and social media posts on supporter stories.
• Support the team in developing proposals and concept notes for sponsorship from corporate and institutional donors.
• Contribute to a dynamic, fun and effective organisation.
• Work towards realising GiveOut's vision, mission and values.

What does success look like?:

• An innovative and successful fundraising programme.
• A community of individual supporters engaged through regular communications, meetings and events.
• An up-to-date supporter database.
• Increased donations to support LGBTQI activism worldwide, helping GiveOut to fundraise more money year-on-year.
• A dynamic, fun and effective organisation.
• An organisation that is respected and valued by supporters and grantee partners alike.

Skills and experience:

• At least two years' fundraising experience and a track record of success.
• Demonstrated commitment to advancing the human rights of LGBTQI people.
• An undergraduate degree or professional qualification in a relevant field.
• Experience developing, maintaining and updating donor databases and/or customer relationship manager databases.
• Strong customer/supporter focus, with excellent interpersonal skills.
• Excellent verbal and written communications skills.
• Highly motivated, with a strong work ethic.
• Good working knowledge of standard Office software e.g. Word, Excel, PowerPoint.

How to apply:

To apply for the role, please email your CV, a cover letter explaining why you are the best fit for the role, and references to Lee Dibben at GiveOut. For more information, visit our website. 

Your cover letter should be 500 words or less and your CV should be on no more than two A4 sides.

The deadline for applications is 11pm on Tuesday 3 March 2020. Interviews are planned to be held in central London in March 2020. While we hope to respond to all applicants, we can only commit to contact short-listed applicants and feedback can only be offered to interviewed applicants.

GiveOut is an equal opportunities employer.

Are you looking for a rewarding job where you go home knowing that you have made a real impact on someone’s life?

Sense has a great opportunity for passionate and dedicated individuals to join our team as a Support Worker at our Sense Centre in Knapwell. This is a permanent role working 35 hours per week, Monday to Friday 9.15am to 4.15pm. 

In return we will offer you…

• £8.50 per hour
• Bespoke, rewarding career pathways
• Free parking 
• Extensive discount card scheme
• Generous annual leave entitlement
• Comprehensive induction and commitment to ongoing training
• Enhanced disclosure cost covered

About you…
Essential:
• Previous experience is not essential as full training will be provided
• Able to demonstrate that you possess the right values and behaviours to enable you to make a difference to people’s lives
• Committed to support people in the most flexible and person centred way possible
 

About Sense Centre Knapwell…

We have a broad range of activities and encourage the people we support to get out into the community and take part in it! Some of the things we do include: Educational courses, Vocational activities, Work placements, Lifeskills programmes, Sensory awareness, Therapies.

About Sense…
For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world. Sense has a proven record of offering high quality, pioneering services. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

To apply…
Please use the link below to complete your application. Managers will use your application to shortlist candidates in relation to the Personal Specification; therefore it is very important you complete this section thoroughly.  We would recommend that you read the candidate guidelines and job description (found at the base of this advert) before applying.

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore all offers of employment, where appropriate, are subject to an enhanced DBS check.

Sense is an Equal Opportunities Employer and is committed to ensuring that all staff are motivated, skilled and rewarded by their work.

No agency submissions, any submissions without prior authorisation from Sense will be treated as our own, as such no fee will be payable.

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