Supporter care manager jobs

About the role:

As a key member of the Supporter Services team, you will be responsible for the following areas. This role is central to ensuring the accuracy and integrity of our income processing and giving the best to our supporters.

Donation Processing and Financial Accuracy: Handling donations, analysing bank statements, managing direct debits, and ensuring gift aid/GDPR compliance.

Supporter Communication: Responding to enquiries on the phone and in emails, sending thank you letters and receipts.

Database integrity: Maintaining accurate database records that support the Finance and Supporter Engagement teams.

About you:

You will be passionate about delivering excellent supporter care and committed to continuous improvement. Attention to detail is essential, as is the ability to work flexibly and collaboratively within a team. You’ll be keen to improve our systems and processes, and confident in handling financial and database-related tasks. Experience in customer service or supporter care is desirable, and a willingness to learn and grow in the role is key.

Why this role matters:

This role sets the standard for supporter care within the organisation. You’ll be on the front line of building and maintaining relationships with our supporters and churches, ensuring every interaction reflects our commitment to showing our supporters how valued they are.

If you’re someone who thrives in a detail-oriented, mission-driven environment and wants to make a meaningful impact—we want to hear from you!

Do you have excellent customer service skills? Can you help us put our wonderful supporters at the heart of everything we do?
At Dogs Trust, we’re incredibly fortunate to have a passionate community of supporters who share their love of dogs every day. Their generosity powers our mission to improve the lives of dogs across the UK. We’re looking for a Senior Supporter Stewardship Agent to deliver outstanding customer care - recognising supporter loyalty, demonstrating the impact of their contributions, and inspiring them to continue being part of our journey.

What does this role do?
As a Senior Supporter Stewardship Agent, you will:

• oversee the daily operations of the Supporter Stewardship team, distributing work and ensuring work is delivered to a high standard,
• have meaningful conversations with our supporters and solve any complex queries that arise,
• liaise with other teams and departments to ensure supporter queries are resolved efficiently,
• train and upskill more junior members of the team, supporting them to deliver an excellent supporter experience.

Interviews for this role are provisionally scheduled for week commencing 29th September 2025, and will take place on Teams.

Could this be you?
To be successful in this role, you’ll be a confident communicator with an excellent telephone manner and the ability to build rapport with supporters, as well as the ability to handle complex customer queries swiftly and efficiently. You'll be capable of training others, supervising a team and distributing workload. Proficiency in Microsoft Word, Excel, and Outlook is essential, as well as experience with databases.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Registered Care Manager

Are you an experienced leader in residential care? 

Do you thrive in a compassionate, faith-driven environment? 

Ready to lead a dedicated team towards excellent care? Join us at Luff House!

We’re searching for a proactive and dedicated Registered Care Manager to lead our committed care team. Luff House offers residential care, dementia care and respite care along with retirement support in a superb, purpose-built environment on the fringes of Frinton-on-Sea. This role is more than just a job – it’s a calling.

We are looking for a manager who aligns with our evangelical Christian ethos to continue our tradition of faith-led care for our residents. Find out more about how we care for our residents here: https://youtu.be/Po6md7pq7nI

As part of Pilgrims’ Friend Society, we are driven by a mission to serve and enrich the lives of older people through person-centred care within a nurturing Christian community.

Have a watch here of what it means to work in a Christian Care Home https://youtu.be/uCa1_BtS34w

What You’ll Do: 

• Ensure high-quality care in line with our policies and Christian values;
• Lead and manage the care and hospitality teams ensuring they are well-trained and motivated;
• Oversee the development and implementation of care plans
• Responsible for the home’s budget, in conjunction with the Head Office Finance Team. This includes local purchasing etc within budget limits;
• Manage complaints from residents, relatives and staff in accordance with Society policy;
• Engage with local church and community groups to maximise voluntary help and spiritual support available;
• Uphold the Christian ethos of the home through leadership and example. 

What You’ll Bring: 

• Management experience in a residential care home or similar setting; 
• Qualification in Health & Social Care (Level 3 or above); 
• Strong leadership and people management skills; 
• A passion for person-centred care and working with older people;
• Excellent organisational and communication abilities; 
• IT proficiency (Microsoft Word, Excel, and Outlook);
• Ability to manage workload and remain calm under pressure.

Please read the job pack here

Hours:

Full-time, 40 hours per week, with occasional weekend, bank holiday, and on-call cover as required.

Why Join Us? 

• Salary: £47,000 to £50,000 per annum 
• 5 Weeks' paid holiday per year as well as bank and public holidays
• Training & development
• Ongoing support from management
• Perkbox – including an Employee assistance programme
• Care Friends referral 
• Long-standing service rewards
• Birthday rewards
• Life assurance scheme
• Pension scheme

Apply today to make a lasting impact on the lives of our residents in a role filled with purpose and fulfilment. Luff House is waiting for you! 

Please note: This role has an Occupational Requirement to be filled by an evangelical Christian under the provisions of the Equality Act (2010).

 

We are committed to having a diverse senior management team and we encourage applications from disabled and Black, Asian, and Minority Ethnic candidates, as these groups are under-represented on our senior management team at present.



Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

As a supporter journeys executive, you'll support with the design and delivery of impactful and engaging experiences for our supporters, ensuring they feel valued, inspired, and connected to our cause. You'll use insight and data to develop and improve journeys which help to grow lifetime value and supporter loyalty. You’ll be a key member of the team in helping to promote supporter experience across the charity and championing best practice across all departments.

About you

We’re looking for a team player with previous experience of working in a supporter or customer service setting. Together with the supporter journeys manager you’ll manage supporter journey projects, often multiple at the same time. To do so, it’s essential to have an understanding of good project management. Using all the data and insight available to you, you also be able to evaluate the performance of campaigns, products, tasks and activities we work on.

As you work with teams across the charity, you’ll need to demonstrate excellent communication skills, attention to detail, as well as a collaborative approach to help nurture relationships with different teams. Any experience you have of using a database and any email marketing platforms is desirable; alongside any knowledge you have of current data protection and compliance regulations.

While we expect some level of knowledge about supporter engagement, it is equally important that you show a willingness to learn and develop your skillset, whether it be new digital solutions or how we use data and insight to evaluate performance.
 

Job description and benefits

Please download the job description and our attractive benefits package.
 

Primary location of role and hybrid working

This role can be based in any of our offices in Cardiff, Glasgow, London and Sheffield. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement online. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date

Friday 19 September 2025 9am

Interview date

29 and 30 September 2025

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Senior Philanthropy Manager
Permanent 
Full time (34.5 hours) 
Split between home and our London Office 
Salary: £54,000 - £59,000

About the Role

At Macmillan, we do whatever it takes to ensure everyone affected by cancer gets the best possible support today—and we’re committed to driving a revolution in cancer care for the future.

This is an exciting opportunity to join our ambitious Philanthropy team, a major growth area within the charity. In this role, you’ll play a pivotal role in bringing philanthropists into the heart of Macmillan, unlocking significant support to drive our ambitions for growth and impact - enabling us to tackle some of the most complex challenges facing people living with cancer, and reshaping the wider cancer care system for generations to come.

The role sits within our new-look Partnerships Directorate, created to build impactful, long-term relationships with philanthropists, corporate partners and healthcare leaders.

Join us at a pivotal moment – with a bold new strategy, exciting funding opportunities and a renewed sense of purpose, there’s never been a better time to make an impact.

We’re looking for a strategic and driven Senior Philanthropy Manager to lead on some of Macmillan’s highest-value philanthropic relationships. You’ll manage a portfolio of ultra-high-net-worth individuals and families, securing 6- and 7-figure+ gifts that deliver life-changing impact for people living with cancer.

What You’ll Be Doing:

• Cultivating and managing a portfolio of major donors, building long-term, high-impact relationships.
• Securing new business through strategic networking and cross-team collaboration.
• Creating bespoke cultivation plans and compelling donor communications.
• Leading senior stakeholder engagement and leveraging networks to deepen donor relationships.
• Delivering exceptional stewardship experiences that inspire and retain support.
• Supporting leadership in co-canvassing prospects with 7- and 8-figure capacity.
• Mentoring colleagues and contributing to a culture of innovation in major gift fundraising.

What We’re Looking For:

• Proven success in securing 6- or 7-figure philanthropic gifts or equivalent experience.
• Exceptional interpersonal skills and gravitas to engage senior stakeholders.
• Outstanding written and verbal communication, with a flair for storytelling.
• Entrepreneurial mindset with a results-driven approach.
• Strong influencing and negotiation skills across complex stakeholder groups.
• Experience working with senior leadership in a fundraising or similar environment.
• Excellent project management and CRM (ideally Raiser’s Edge) skills.
• A collaborative team player with a passion for Macmillan’s mission.

Who You’ll Work With:

• Principal and major gift supporters
• Senior volunteers, ambassadors, and Trustees
• Macmillan’s Executive Directors and Heads
• Service and Partnership teams
• Philanthropy advisors, family offices, and corporate partners
• Press, Policy, Advocacy, and Finance teams

What You’ll Achieve:

• A thriving portfolio of philanthropic donors and prospects
• A strong internal and external network to drive transformational giving
• Unique opportunities to engage and inspire philanthropists
• A step-change in philanthropy income for Macmillan

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days 
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process
Application deadline: Wed 24th Sept 2025
First interview dates: Wc 6th Oct 2025 (TBC)

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.

The Community Fundraising Manager is an exciting role at MDUK, that will sit within the Fundrasing Team. 

In Community Fundraising we are the team that builds relationships with our supporters, families, and event participants to fundraise so that MDUK can continue to find treatments and ultimately cures through research, and to drive improvements in care and quality of life. 

In this small but close team there are four other Community Fundraising Managers covering the rest of the UK and a Senior Manager who can support you and the rest of the team in delivering an excellent supporter journey to deliver the charities aims.

You will build relationships and manage both supporters and volunteers within the local community creating an impact by maximising financial contributions and raising awareness of fundraising for Muscular Dystrophy UK.

You will need a flexible approach to your working hours as the role may require some evening and weekend work.

About us:

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK. 

We share expert advice and support to live well now; fund groundbreaking research to understand the different conditions better and lead us to new treatments; work with the NHS towards universal access to specialist health; and together, campaign for people’s rights, better understanding, accessibility, and access to treatments.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

Location: Home Based 

Closing date: Tuesday 30 September 

Please download the job description to see full role responsibilities

NB: Please note that we are interviewing on a rolling basis and may close the advert earlier than the stated deadline if we successfully fill the role.

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community. 

About the role 

You’ll build and maintain relationships between Parkinson’s UK and existing, as well as potential new supporters, through high quality communications. You’ll also process voluntary income and associated data received at the UK office. 

You’ll look to maximise the potential of each supporter, as well as how the charity can support them, working with your team and colleagues across the charity. You will ensure that every supporter has a great experience of Parkinson’s UK.

What you’ll do:

• Provide a welcoming, efficient, proactive and professional service to supporters and potential supporters of Parkinson’s UK

• Be the first point of contact for any supporters contacting the charity. Manage numerous inboxes and entry points for teams across the organisation.

• Processing and thanking all offline income received at the UK office, paid over the phone or into the bank account through a variety of methods.

• The team are experts in providing excellent customer care and have to maintain good working knowledge of all fundraising activity; research developments; current campaigns and the requirements of people affected by Parkinson’s

What you’ll bring:

• Proven experience of delivering effective customer service/supporter care with the ability to deal with enquiries in a diplomatic and sensitive manner 

• Demonstrable experience of working with a relational database and accurate data entry 

• Ability to understand numerous complex data manipulation and financial processes, procedures and platforms; necessitating a high level of skill, accuracy and understanding of data and financial dependencies 

• Ability to work flexibly and effectively as part of a team 

• Ability to develop positive working relationships with a range of people internally and externally.

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held in person at our London office on Friday 3 October 2025.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Hybrid working with regular travel to our London Bridge Office

What the job involves

We’re looking for a Senior Supporter Journeys Executive to help us shape how our supporters experience our charity. Working at the heart of the Individual Giving team, you’ll design and deliver engaging, insight-led journeys that build loyalty, reduce attrition, and encourage long-term support.

This is an exciting time for the charity as we're delivering a new 3-year fundraising strategy with a particular focus on loyalty. In this newly created role, you'll play a key part in making sure every touchpoint, from the first welcome to ongoing engagement, feels personal, timely, and meaningful.

You'll be responsible for developing and improving multi-channel journeys for both new and existing supporters, coordinating the creation of journeys from various channels to help increase conversion. You’ll also support the design and rollout of journeys for key segments, including legacy enquirers and tribute fund donors.

Working with our data and insight colleagues, you’ll monitor journey performance using key metrics like retention and lifetime value. You'll use our CRM and Email Service Provider to identify opportunities, track activity, and coordinate testing of messaging and value propositions to maximise engagement.

As a key collaborator, you’ll work with colleagues across the organisation and with external agencies to ensure our supporter journeys are joined up and focused on the individual.  

What we want from you

This role is a great fit for someone with experience in Individual Giving, donor stewardship, or similar supporter experience roles. You'll have a strong understanding of what drives loyalty and retention, and a clear grasp of donor lifetime value.

Your project coordination skills will be essential as you manage multiple priorities across teams, ensuring clear communication and efficient delivery. We need someone who’s comfortable working with data and insight to inform decisions, using CRMs (ideally Raiser’s Edge) and email platforms like Adestra to improve supporter journeys and campaign performance. You'll also have a good working knowledge of direct marketing concepts and multi-channel delivery, including mail, email, and digital.

We're looking for an independent thinker who can not only manage projects but also proactively identify and develop new opportunities from their own observations. With your collaborative mindset, you'll be able to work effectively across teams and adapt to changing priorities, always focused on delivering an exceptional supporter experience that's insight-led and truly impactful.

If you’re excited by the chance to make a real difference to how supporters connect with our cause, we’d love to hear from you! 

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply.

Got a question? Please let us know if you have any accessibility requirements or questions – we’re here to help.

The closing date is Sunday 5th October 2025.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for the week of Monday 13th October 2025.

Role Summary

As Fundraising Manager at Caring in Bristol, you will lead the growth of unrestricted income across individual and major donor as well as overseeing our corporate, and community fundraising. You’ll create and deliver inspiring campaigns, optimise donor journeys, and ensure excellent supporter stewardship. The role includes responsibility for team leadership, and database management, with a focus on generating new income streams and maintaining compliance. Your strong communication and data skills will help drive the charity’s positive impact for Bristol’s communities

Who we are  

Caring in Bristol’s mission is to unite our city against homelessness. We work in innovative ways with people experiencing housing insecurity to help them navigate the barriers they face. We engage with the public and community partners to bring about lasting change in Bristol and beyond.    

Our services aim to reach people where they are, targeting under-served communities and proactively designing our services to be accessible and inclusive. We maximise our impact through committed and creative outreach to key groups who would not otherwise receive support.  

About the role 

This new role of Fundraising Manager at Caring in Bristol is vital to the development of unrestricted income.  As a charity we rely on the generosity of the communities of Bristol, from individuals to businesses, community organisations to educational facilities.  The postholder will create and deliver innovative fundraising campaigns and supporter communications that engage and inspire supporters, maximise donor retention, and increase lifetime value. 

The role will be responsible for the growth of income from Individual Donors and Major Donors, and oversee Community and Corporate income.  Working with the Head of Fundraising you will also scope out and help to implement potential new income generation opportunities.

Individual Giving  

You will help shape and take ownership of implementing our individual giving strategy in line with organisational fundraising goals, creating and delivering individual giving appeals, designing and optimising donor journeys, and ensuring all supporter communications are engaging and effective. By leveraging an analytical approach to data segmentation, you will deliver highly targeted and relevant donor experiences. 

The role will lead on our use of our CRM system (Donorfy) ensuring supporter’s data is collected effectively and used in compliance with data protection legislation. You will champion the use of Donorfy, making sure it is being used to its full potential. 

With this data you will manage segmentation, using a targeted approach to ensure we optimise the return on investment of our appeals and fundraising activities. 

Additionally, you will manage our Gift Aid process to ensure both compliance and maximised income and oversee meaningful engagement with individual givers - ensuring all supporters are acknowledged in a timely, personalised manner and provided with tailored marketing materials at key intervals. 

Major Donors  

A key aspect of the role is designing and executing effective cultivation and stewardship plans for both current and prospective major donors, ensuring relationships are nurtured over time. You will also work closely with the Senior Leadership Team and Board members, mobilising their involvement to foster and strengthen connections with our most significant supporters. 

You will develop and deliver tailored fundraising campaigns for major donors, manage and update the major donor database, and conduct thorough research to identify new prospects, preparing insightful briefing notes and supporting materials. 

Line Management and Reporting  

You will line-manage, support and develop the Corporate & Community Coordinator and Fundraising Assistant, providing effective leadership in the development of our proposition to organisations and supporters. 

You will support the development and effective implementation of fundraising plans, helping the Head of Fundraising to ensure that all strategies align with our organisational goals. 

You will be tasked with supporting the reporting from the department around particular income streams, these reports will be both financial and non-financial, detailing the work of the department and progress against targets.

About You 

You’ll have excellent communications skills, be an adept writer, a warm and engaging individual with solid fundraising experience and knowledge of Individual Giving and Major Donor Fundraising.  You will also have a keen eye for detail. 

You will provide our donors and supporters with ‘Wow’ moments, giving them a feeling of importance and that their support is making a difference to some of Bristol’s most vulnerable people.  Our supporters make our work possible and they should feel that! 

Supporter Care Fundraiser
 
Location: Oxford
Salary: £28,000 - £32,000 per annum 
Hours: 35
Contract Type: Permanent
 
RABI is the farmers charity.
 
RABI supports farming people across England, Wales and NI with expert, one-to-one practical, financial and emotional help, all year round. From confidential advice and mental health support to direct financial assistance, their tailored services respond to the unique challenges of farming life.
 
At the heart of RABI’s mission is a commitment to strengthening resilience; helping farming people feel valued, supported and better equipped to navigate uncertainty and change. RABI is working to close the farming wellbeing gap and build a future where farming people can thrive.
 
Over the past 25 years alone, RABI has delivered almost £250 Million in direct financial support to the farming community, whilst the charity’s professional counselling service has provided 11,500 free sessions to farming people since 2022. RABI’s wrap-around support services continue to evolve, reaching more people year on year. RABI is on a journey to help shape a future farmers deserve.
 
ROLE OVERVIEW:
 
The Supporter Care Fundraiser will be responsible for providing exceptional stewardship and support to our valued supporters, including donors and volunteers (committee members and non-committee members). This role will ensure that our supporters feel appreciated, informed and engaged with RABI’s work, ultimately helping to strengthen relationships and encourage continued giving. This position is crucial to maintaining long-term, meaningful connections with donors and ensuring they feel a sense of connection to RABI’s purpose.
With a strong focus on relationship management and supporter stewardship, the Supporter Care Fundraiser will help drive the growth of community-led fundraising initiatives. Working alongside both central and regional volunteer teams, this role will be pivotal in supporting RABI to achieve its ambitious £10 million fundraising goal over the next five years.
 
KEY RESPONSIBILITIES:
 
Supporter Stewardship: Provide high-quality, personalised care and attention to supporters, ensuring they feel valued and recognised for their contributions. Respond promptly and professionally to all enquiries and support requests via email, telephone and post.
Donation Processing: Oversee the accurate and timely processing of donations, ensuring that all records are updated in the CRM system and acknowledged and thanked appropriately.
Engagement and Retention: Develop and implement agreed strategies to engage and retain supporters, including regular communications through thank-you letters and phone calls. Work to build ongoing loyalty and support from supporters.
Campaign Support: Assist with fundraising campaigns and initiatives by providing supporter-facing materials, ensuring clear communication and helping to create opportunities for supporters to engage in fundraising activities.
Supporter Communication: Coordinate and manage supporter correspondence, including sending out personalised thank-you notes, acknowledgement letters and updates on the impact of donations. Ensure that supporters are kept informed about RABI’s work and how their support is making a difference.
Event Coordination: Assist with the planning and execution of events (e.g. agricultural shows, community and corporate events), virtual or in-person, to ensure supporters feel appreciated and connected to RABI’s purpose.
Data Management and Reporting: Maintain accurate supporter records and provide regular reports on donor activity, feedback and engagement. Help identify trends and opportunities for improving supporter satisfaction and retention.
Feedback and Improvements: Gather feedback from supporters and analyse donor satisfaction to continually improve the supporter experience and identify areas for development in our stewardship strategy.
Collaboration: Work closely with the Fundraising and Volunteer teams to ensure alignment between supporter care efforts and broader fundraising strategies. Collaborate with other departments to ensure that supporter care is integrated into all aspects of RABI’s operations.
Compliance: Ensure compliance with fundraising regulations, GDPR and best practice standards, upholding RABI’s commitment to ethical and legal fundraising.
Post-Event Evaluation: Conduct post-event evaluations, analysing successes and areas for improvement. Provide detailed reports on fundraising outcomes and gather feedback from participants to inform future event improvements.
Collaboration: Work collaboratively with other departments (Marketing and Communications, Service Delivery, Volunteering and Finance, etc) to align community fundraising efforts.
 
Essential
 
Proven experience in a similar supporter care, donor relations or customer service, ideally within the non-profit or charity sector.
Excellent verbal and written communications skills, with the ability to engage with a wide range of supporters, stakeholders and volunteers.
Friendly, empathetic and personable, with the ability to build strong relationships and provide a positive experience for all supporters.
High attention to detail, particularly in supporter records, donation processing and communication.
Strong organisational and time-management skills, with the ability to manage multiple tasks and priorities efficiently.
Ability to resolve issues or concerns raised by supporters in a timely and professional manner, ensuring donor satisfaction.
A collaborative spirit with the ability to work effectively in a team environment, while also being self-motivated and able to manage tasks independently.
Proficiency in CRM systems and digital fundraising platforms, preferably Microsoft Dynamics.
Understanding of fundraising regulations, GDPR and best practices in fundraising.
Creative and proactive approach to problem-solving and idea generation.
Empathy with the farming community and an understanding of the challenges faced in rural life.
 
Benefits
 
Enrolment in Nest on commencement of employment and then the opportunity to join RABI’s group pension scheme with Standard Life, where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%.
Life assurance from day one.
Access to our Employee Assistance Programme.
 
RABI is proud to be an equal opportunity employer. It aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI because of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process is designed to ensure that individuals are selected based solely on their relevant skills, experience, qualifications and abilities.
 
REF-223 986

Are you an experienced manager with a passion for delivering high quality services to people with learning disabilities? Are you committed to working in collaboration with service users, maximising independence, self-confidence and integration in the community? If so, you may be just the person we are looking for to take the lead on developing our newly awarded supported living service based in the Harrow and Wembley area.

Based across two properties, you and your team will be supporting ten adults with moderate to severe learning disabilities, as well as additional mental and physical health needs.

You will play a pivotal ambassadorial role, continuing Centre’s 404 service expansion into the London Brough of Brent and bringing our expertise, vision and values to families in need.

This varied and dynamic role will lead on the set up, coordination and provision of excellent person-centred care and support to service users, enabling them to live independently in their home and be supported in all aspects of day-to-day living. As Project Manager, you will oversee the development and implementation of care plans designed to provide meaningful choice and a range of activities and support to meet individual needs. You will also contribute to the development of the team and be responsible for encouraging a culture based on respect and dignity for those in need of care and support, providing supervision and clear management to a team of support workers.

The ideal candidate will have experience of leading and coaching a team supporting people with learning disabilities or another vulnerable client group. Experience of supporting people with high and complex support needs would be an advantage. In return, we offer a supportive environment in which people are encouraged to develop their skills, as part of a well-established and experienced team of managers.

Supporter Experience Manager

Permanent, Full Time. Hybrid Working

This role can be based in any of our UK offices. Our locations are Cardiff, Edinburgh, London, and Warrington. You will be required to attend the office for a minimum of 2 days per week with the option to work remotely for the remaining 3 days.

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We're committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don't have to be Christian to work here - we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we're open to part-time and flexible working. We also offer hybrid working for our office-based colleagues and the option of being a homeworker for most of our roles too.

About the role

At Christian Aid, we believe lasting change happens when people work together for justice. Our supporters are at the heart of that change and we're now looking for a Supporter Experience Manager to shape how thousands of people connect with our mission.

This is a unique opportunity to design and deliver Christian Aid's first unified supporter journey framework, creating seamless, inspiring experiences that drive engagement, giving, and long-term loyalty.

Reporting to the Head of Public Fundraising, but working across the wider department and beyond, this role will:

• Lead our first Supporter Experience Strategy, uniting teams across the organisation.
• Map, refine, and innovate supporter journeys, identifying opportunities for deeper connection.
• Harness data and supporter insights to drive evidence-based decisions.
• Foster innovation, testing new technologies and approaches to enhance engagement.
• Train and equip teams to deliver consistently excellent supporter experiences.

About you

In addition to a passion for Supporter Experience, some of the essential skills and experience we're looking for are:

• Significant experience in a supporter experience role or delivering journey strategy.
• A track record creating and delivering multichannel communications.
• Strong data and analytical skills to refine approaches and measure success.
• Excellent collaboration, influencing, and project management abilities.
• Experience with CRM systems, matrix management, KPI measurement or leading change initiatives is desirable, but most importantly, you'll have a supporter-first mindset and the drive to inspire meaningful connections.
• You'll also be committed to Christian Aid's vision to see a world where everyone can live a full life free from poverty and injustice.

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.

We have a strong Christian ethos, and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid's faith identity.

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants' previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.

For Salary details for this role, please refer to the Salary band by location.

Are you a creative communications professional who wants to use your skills to make a real difference?
At Self Injury Support, we’re on a mission to change the conversation around self-harm. We’re the leading UK charity dedicated to improving the lives of people affected by self-harm and those who care for them: reducing stigma, increasing understanding, and opening up new avenues for compassionate support.

This is a unique opportunity to take the lead on shaping how we share our story with the world. As our Communications Manager, you’ll play a central role in launching our exciting new rebrand and website, building powerful campaigns, and making sure our messaging reaches the people who need it most.

What you’ll be doing

• Driving the successful launch and embedding of our rebrand and website.
• Developing and delivering our communications strategy across digital, media and campaigns.
• Growing awareness of our mission, services, and impact from beneficiaries to funders and national audiences.
• Creating compelling content and campaigns that inspire action, support and understanding.
• Leading on press and media engagement, building positive relationships and amplifying the voices of people with lived experience.
• Using data and insights to shape communications and demonstrate impact.

What we’re looking for

We’d love to hear from you if you are:

• A confident communicator, with a track record in communications, campaigns, or PR.
• Skilled at balancing strategy with hands-on delivery, happy to plan big and also get stuck into the details.
• Creative and innovative, always looking for new ways to reach and engage audiences.
• Experienced in managing websites, social media and digital content.
• Passionate about making a real difference in complex social and mental health issues.

Why join us?

• Be part of a bold new chapter as we launch our rebrand and digital presence.
• Work in a supportive, values-driven team that puts lived experience at the heart of what we do.
• Hybrid and flexible working options, with a base in our Bristol office.
• The chance to see the real impact of your work in changing lives and reducing stigma.

Are you an innovative Microsoft Dynamics 365 CRM professional who wishes to be a valued member of a busy and friendly fundraising team, taking responsibility for the management of the charity’s future Dynamics 365 CRM?

The charity is currently in the discovery phase of its CRM project, to deliver its future Dynamics 365 CRM. The new Dynamics 365 CRM will be at the heart of the charity’s success, to deliver excellent supporter data quality for its fundraising and communication campaigns to supporters.

Reporting to the Director of Fundraising, and collaborating closely with the Head of IT, CRM Project Manager and Data Analyst, the CRM Manager shall be a vital and visible role, fundamental to the charity’s fundraising success, to further its vision of a world where every horse is treated with respect, compassion and understanding.

Through your proven Dynamics 365 CRM skills and experience, you will also lead on the charity’s CRM business processes and data quality, collaborating with fundraising, communications, IT and finance stakeholders, colleagues and third-party suppliers.

If you want to make real and positive difference to a leading charity’s fundraising and campaigns success, through your professional Microsoft Dynamics 365 CRM management skills and experience, then we’d love you to apply.

This position is based remotely. But you must be a resident of the United Kingdom with all the necessary legislative ‘right to work’ documentation. You will be required to attend the charity’s head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation.

Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme, a minimum of 31 days’ holiday (including bank/public holidays and mandatory shutdown between Christmas and New Year) and death in service.

World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications from under-represented groups, particularly ethnically diverse communities, LGBTQ+ and disabled people.