Relationship Fundraising Manager - Manchester/Cheshire/Merseyside region 
Permanent role
Full time (34.5 hours)
Home-based
£26,500 - £33,500 PA plus car allowance and benefits

Do you have a track record of building lasting relationships? Do you have the skills to drive income now and increase a supporter’s lifetime value? Are you keen to use those skills to inspire more people to give to Macmillan so we can do whatever it takes to help everyone with cancer live life as fully as they can? Would you like to join us in our ambition to be the sector leading relationship fundraising team? If so, read on.

At Macmillan, we understand how important it is that our workforce is representative of the people we support, and who support us. We particularly welcome applications from disabled, minority ethnic and / or LGBTQ+ candidates who are under-represented in our organisation at this level.

We strive to ensure that every individual is empowered to bring their best self to work, and that’s why we offer flexibility in our hours and a range of benefits, to ensure we support you in your life and career ambitions. Macmillan has flexible start and finish times. We are determined to ensure our roles are accessible to disabled candidates and people with caring or childcare responsibilities.

This role is home-based, and there will be some travel across the Manchester, Cheshire and Merseyside region approximately 1-2 days a week at peak times. There will be a requirement for some travel across the North West and other parts of the UK occasionally. You must have a full UK driving licence at the time of application and, as a car allowance is provided with the role, you should have access to your own vehicle.

There will also be a requirement for some flexibility and out of hours working to support occasional evening and weekend activity. You will be compensated for this with time off in lieu.

About the role

As a member of the relationship fundraising team, you will deliver first class personalised stewardship across Macmillan’s fundraising portfolio, working as one team, to deliver against financial and non-financial key performance indicators in an ever-evolving environment. You will understand your supporters’ motivations and help them to support Macmillan in the way that appeals to them. All while ensuring you offer excellent levels of communication; fundraising guidance; suitably recognise their contribution; and demonstrate the impact of their support for people affected by cancer.

About you

We are looking for someone with excellent account management experience who is skilled in building rapport and developing relationships with a variety of different individuals, organisations, and groups simultaneously. You will place our supporters at the heart of everything you do by cultivating and stewarding relationships to deliver a first-class experience.

Your sound robust planning and organisational skills, will come in to their own when achieving deadlines in a multi-tasking environment. Success in this role demands a proactive, hands on approach to deliver shared targets for the area and territory, as well as individual targets for your personal portfolio of supporters, measured by conversion, retention, and average value.

In addition, you will have strong written and oral communication and influencing skills to enable you to engage, inspire and deliver key messages. Plus, experience of working collaboratively with both internal and external stakeholders.

About us

We help millions of people with cancer across the UK live life as fully as they can through physical, emotional and financial support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. Together, we do whatever it takes for people living with cancer; with heart, with strength and with ambition.

We commit to actively developing you and our benefits include private medical insurance, life assurance, pension, generous leave, and interest free loans for season tickets and gym membership.

Recruitment process

Application deadline Thursday 23rd December 23:59 pm. You will be notified of interview by 5pm on Tuesday 4th January 2022. 

Interviews will be held on Monday 10th January 2022.

CHIVA’s mission is to ensure that children, young people and families living with HIV
become healthier, happier and more in control of their own futures. CHIVA works to ensure
young people living with HIV have the treatment and care, knowledge, understanding, skills
and wider support needed to live well and achieve their greatest potential.

We are looking for a specialist project support officer to join our growing charity. You should
be a qualified healthcare or social care professional or qualified therapist with a passion for
the work of our organisation and a clear understanding of the issues facing young people
growing up with HIV. You should also be committed to the safeguarding of children and
young people and the ethos of the organisation.

You will provide emotional and social support and HIV education to children and young
people who are living with HIV in the London region Your main duties will include holding
one to one meetings in clinics and in the community and providing emotional and social
support in group settings during peer events. Your work will be focussed on enabling a
smooth transition to adult services. You will work with multi disciplinary teams across the
region, attending meetings and providing support to ensure that children and young people
are provided with the right level of support as and when required. As part of this role you will
act as an advocate for young people and their families in wider society and liaise with other
organisations such as local authorities and schools/colleges.

*Please note this role will become a Job Share position when the current post holder
returns from Maternity Leave in 2022 to comprise a full time position.

Candidate requirements: 
A health care or social work professional or qualified therapist
An understanding of issues facing children and young people growing up with HIV
Experience of working with children and families who may have complex needs
Demonstrable understanding of, and commitment to, Confidentiality and Data Protection

CHIVA is committed to reducing inequality, valuing diversity and enabling inclusion. We
welcome applications from people with the appropriate skills from all parts of the community

Please note that we are only able to accept applications submitted on our branded
application form. We cannot accept CVs in respect of this post, see below web address link.

Chiva :: Part Time Specialist Project Support Officer

Volunteer Manager

Salary

Up to £33,159 per annum

Hours of Work

35 hours per week

Closing date

12pm Friday 17th December 2021

Ref

2087

The Volunteer Manager will be a proactive, outgoing and organised person with a passion for volunteering and the difference that volunteers can make to the community. In this role you will work with the recruitment team to recruit volunteers for all our services, regular communication and good working relationships with each service is therefore imperative.

Volunteers are an integral part of the Charity’s foundation, supporting the Charity’s services and fundraising aims. The Volunteer Manager role is to recruit, maintain and manage the Charity’s volunteers as well as raising awareness of volunteer opportunities within the community through various engagement initiatives.

We are currently looking for a Volunteer Manager to help develop services by increasing the number of volunteers, meeting internal demand and enabling growth in new areas. As well as making sure the volunteer policy is aligned with best practice and be creative with the volunteer strategy.

Job Requirements

Essential

• Experience of managing a volunteer function (of more than 100 volunteers)
• The ability to attract, motivate and retain volunteers
• Understanding of the legislation and best practice for volunteering
• Knowledge and experience of other relevant agencies working with volunteers
• Be able to communicate effectively and clearly to a range of internal and external customers
•  Be creative in the ability to attract and retain volunteers
•  Good time management and organisational skills
• A flexible team player
• Ability to engage and build a rapport with a wide range of people
• Ability to build and maintain good working relationships
•  The post holder must be able to provide a satisfactory Disclosure and Barring Check

Desirable

• CIPD or equivalent qualification
• Experience of working within HR or Recruitment
• Experience of databases
• Experience working within social care
• A car driver with access to a vehicle for business purposes, to attend events   

Families and Young Parents

Foundation

£22,183 - £24,491 per annum (pro rata)

30 hours per week

Permanent

Darlington

Ref: INSGP692512

We are looking to recruit a Housing Support Worker to join our Darlington Parents and Young Families Service.

Our teams of support workers provide housing-related support services to a wide range of groups. Support is tailored to help address individual need and is designed to maximise their independence whilst working towards their successful move-on into independent living.

You will be joining the Darlington Team working with vulnerable families with sometimes complex needs who are homeless and maybe experiencing isolation and safeguarding issues.

You will be responsible for a caseload of clients with a variety of needs and will provide high-quality support. Your approach to supporting people will be recovery focused, enabling people to make lasting changes and achieve their personal goals.

You will have a creative attitude to your work and possess the skills to build positive therapeutic relationships.

Every day is different, you will get a buzz from the variety of challenges you’ll face each shift and make a real difference to the lives of service users.

What's essential is that you love what you do. We want you to enjoy coming to work every day and to care about your job, your colleagues and our service users.

If you think you can do a remarkable job for us, then we'd love to hear from you.

You will be joining Foundation, whose core values are: People, Passion, Collaboration and Integrity.

We aim for our workforce to reflect the diverse and exciting region we serve.

             

Closing Date: 02-Jan-2022

Provisional Interview Date: 19-Jan-2022

Recruiting for a Support Worker to join our Young People and Care Leavers in Milton Keynes!

GBP 20,000 per annum, working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Milton Keynes Young Peoples Service is for people aged 16 - 21 with the capacity to support 58 customers at any one time. The service provides a high level of support to young people with a variety of complex support needs and backgrounds including being care leavers, looked after children, unaccompanied asylum seeking children's as well as those that have had previous placement or family breakdowns. The service is compiled of 5 properties, the largest capacity at one site being 16 units.

Job Overview:

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Key Responsibilities:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organizations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/ domestic staff/ Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour

Skills, Knowledge and Experience:

For the full job description, please see the Look Ahead webiste

Recruiting for a Support Worker to join our service at Lambeth!

GBP 22360 per annum, working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, health care and more.

Job Overview:

We are looking for someone with an inspiring and creative personality to work as part of a team within the Lambeth Mental Health Floating Support Service. You will work with clients diagnosed with a mental health condition and living within the borough of Lambeth in their own homes.

The role of the support worker is to enable our customers to develop greater independence and fulfilling lives. As part of your role you will be required to oversee all Support planning, updating Risk management plans, and see customers on a weekly basis.

Key Responsibilities:

• To offer specialist support to a caseload of people within the locality focused on enabling people to address practical, social & emotional issues, including benefit advice, housing advice & social inclusion.

• Joint working cases with mental health professionals and social workers within the localities.
• Supporting people in the community to increase their independence and social functioning; including accompanying to community activities and graded exposure.
• Signposting people to other community services to best meet their need.
• Identify local community resources that would benefit people
• Completing referrals.

• Safeguarding is everybody's responsibility; raising alerts within the locality and supporting the investigation / information gathering as required. Participate in a locality team, providing mutual support to colleagues
• Participating in a weekly casework management meeting, including discussing people seen for initial conversations, clients of concern, safeguarding cases.
• Ensuring timely recording on Inform records for caseload of people.
• Other administrative work including writing letters, emails and associated casework.
• Participating in the service duty rota.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Please see our website for the full JD.

Person Specification:

• Good understanding of key skills required to support customers with Mental Health difficulties.
• Ability to listen and learn within the role.
• Develop a flexible way of working, responding to demands and challenges of the role.
• Develop good working relationships with your colleagues within Look Ahead and external Partners
• Ability to learn and use multiply IT systems
• Work in an efficient and effective way to achieve a high standard of outcome.
• Good understanding of staff boundaries
• Ability to motivate and inspire to achieve a good outcome with your customers
• Create good working relationships, be approachable and reliable

Skills, Knowledge and Experience:

Essential:

• Experience of working in Mental Health Services
• Good Standard of English and Maths
• Good IT skills
• Good Listening and Communication skills
• Good organisational skills
• Ability to learn and develop with your role

Desirable:

• Leadership role/ positon of responsibility
• Knowledge of mental health medication
• Experience of accommodation based services/ housing management.
• Experience of working with multi-disciplinary teams

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

Covid Vaccination is not mandatory but it is desirable.

Recruiting for a Support Worker to join our Service!

GBP 19,750 per annum, working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Job Overview:

Wellesley House provides temporary supported accommodation for homeless families in Windsor, Berkshire. There are 12 modern self-contained two bedroom flats, 4 one bed flats and 1 three bedroom flat all with fully fitted kitchens.

Our team offer accommodation and housing related support to residents for up to two years. A higher level of support is provided to vulnerable families that require additional support.

Families are supported to access benefits and other financial help, support with maintaining their tenancy, in engaging with local community, identifying and accessing appropriate skills training, educational and work opportunities and accessing relevant specialist support agencies (including mental health and substance misuse)

All referrals to Wellesley house come from RBWM housing options team, staff work closely with the housing team in the council.

We have excellent links with children's services in the area including the local children center who run activities for the children at Wellesley House and a local health visitor also runs a monthly baby and toddler clinic at the service.

The team is made up of a contract manager, one team leader and two support workers, who work on a Rota basis, it is expected to work weekends and bank holidays.

Person Specification:

- Exudes a warm friendly presence and open behaviour

- Prefers working as part of a group or team

- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

- Flexible

- Open to feedback and self development

- Has a practical and logical mind and is naturally well organised

- Thrives on change and enjoys dynamic diverse environments

- Is confident with high levels of self-esteem

- Is respectful, articulate and sensitive in style of communication

- Is motivated towards excellence and improvement of personal performance with a can do attitude

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement

- Ability to cope positively with challenging and diverse behaviour

Skills, Knowledge and Experience:

Essential:

- NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:

- Relevant specialism experience

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

The post holder will lead on implementing audience focused fundraising campaigns that deliver long-term sustainable income, as well as mutually beneficial relationships with our supporters. The post holder will use evidence-based insights to drive fundraising decisions that increase our overall effectiveness. The post holder will be responsible for providing outstanding supporter experience and stewardship to TVAA supporters.

Individual Giving Development Manager Responsibilities:

• Work with the Assistant Director of Fundraising and Individual Giving Acquisition Manager to develop and deliver the overall Individual Giving strategy
• Ensure that the strategy is translated into action across the Individual Giving remit, so that there is a sustainable and diverse audience-led programme
• Work with the Individual Giving Acquisition Manager to ensure that all supporters are welcomed and stewarded into TVAA effectively
• Actively increase supporter value through and highly effective stewardship and communications
• Develop existing and new initiatives to increase income and raise awareness specifically implementing New Donor Welcome, Cash Appeals, Newsletters, RG conversion, RG Upgrade and RG reactivation programmes amongst others
• Manage income and expenditure budgets, ensuring accurate forecasting, strong financial management and ownership of income targets and KPIs
• Work with the Data Manager and Assistant Director of Fundraising to maximise the value of our data by developing and implementing a Data Management Strategy
• Use analysis, insight and audience understanding to inform decision making and implement a test, refine and rollout approach to fundraising to maximise the lifetime value of our supporters
• Work with the Data Manager and Assistant Director of Fundraising on the development of supporter journeys through the provision of robust testing, data analysis and insight
• Work with the Data Manager and Assistant Director of Fundraising to develop cross organisational segmentation, analysis and reporting based on business objectives and KPI’s
• Work with the Supporter Care Manager and Assistant Director of Fundraising on the development of a Supporter Care Strategy
• Brief the Supporter Care team effectively on live campaigns to ensure the provision of a first-class supporter experience ensuring that all gifts are thanked and banked promptly in line with agreed SLAs
• Work with the Supporter Care Manager and relevant external suppliers to ensure all complaints and queries are handled in a timely, courteous and efficient manner, adhering to agreed standards and timescales for escalation or resolution
• Inspire, manage and motivate. Monitor and evaluate individual and team performance through setting stretching objectives, regular personal supervision, reviews and appraisals
• Establish a culture of continuous development through coaching, staff learning and personal development
• Attend meetings and represent the Assistant Director of Fundraising as and when required.
• Take responsibility for their own health, safety and welfare, comply with TVAA H&S policy and procedures, and not act in any way that compromises the safety of themselves, colleagues or the public.
• Manage the health and safety of their staff and volunteers, including conducting risk assessments as appropriate, and ensuring they have access to, and participate in, appropriate instruction, training and supervision.

Individual Giving Development Manager Requirements:

• Management of budgets and experience of allocating resources where appropriate to deliver sustainable fundraising income
• A good understanding of supporter motivations and feelings and the ability to translate this into engaging and responsive communications and content
• Experience of using insight to support and deliver the strategic vision within a comparable organisation
• A track record of using insight to inform evidence-based decision making
• Experience of managing and evaluating effective agency and supplier relationships
• Excellent interpersonal skills including leading and motivating a team and good negotiation skills
• To use marketing and fundraising techniques effectively, with insight, professionalism and sensitivity
• Excellent written and verbal communication skills, with the ability to express ideas lucidly, present arguments in a logical manner and argue persuasively on complex marketing issues
• Clear understanding of GDPR

Desirable

• Professional marketing or fundraising qualification
• A flexible and entrepreneurial approach with a strong focus on results
• Experience of working in a charity or fundraising team
• Experience of collaborating and negotiating with internal stakeholders that have differing priorities across corporate departments in order to achieve common goals
• Strong problem solving and decision-making skills

About Us:

We love what we do. Our charity is a place where people care for each other, provide support and encourage everyone to be their best. We pride ourselves on being one of the UK’s leading air ambulance charities. As an innovative charity, we are continually developing our organisation and pushing the boundaries of patient care to deliver a unique emergency service, where and when it is most needed. All our staff live our values: We care no matter what, We go above and beyond, and We do the right thing for our patients, their families, our supporters and community.

Location: Stokenchurch, near High Wycombe, HP14 3SX - working remotely on a temporary basis, moving forward there will be a requirement to be in the office 2 days a week.
Contract Type: Permanent
Hours: Full Time, 37.5 per week
Salary: £38,000 - £40,000 per annum plus competitive benefits

You may have experience of the following: Fundraising Manager, Individual Giving Manager, Donor Management, Fundraising, Fundraiser, Business Development, Senior Fundraising Officer, Charity, Charities, Third Sector, NFP, Not for Profit, Marketing Manager, Marketing Coordinator, Direct Marketing, etc.

Ref: 105 059

Part home/part office (London) based

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

We are looking for an outstanding Senior Marketing Manager to join the Public Engagement directorate at the UK Committee for UNICEF (UNICEF UK). This is a newly-formed directorate, and we are embarking on an exciting period of change to maximise the income, influence and impact we deliver for children.

You will play a leading role in one of our multi-disciplinary marketing teams, delivering exceptional website content and experiences. That might mean working on a groundbreaking campaign like VaccinAid, launching an appeal in response to the crisis in Afghanistan, or developing a new platform for our award-winning Paddington’s Postcards product. Or it could be galvanizing the public to ensure a better future for children by campaigning on climate change or leaving a gift in their Will.

To help achieve this, you will be well-versed in managing successful insight-led, multi-channel marketing campaigns, ideally within agile working environments. Alongside leading campaign delivery, you will also lead on strategy and capability development for a specialist area or channel of our marketing programme.

We are particularly interested in candidates with depth of experience and skills in supporter journey management. You will be skilled in supporter retention, channels such as direct mail and products such as regular giving.

Closing date: 5pm, Tuesday 7 December 2021

Interview date: Friday 17 December 2021 via video conferencing (MS Teams)

We are normally based on the Queen Elizabeth Olympic Park in Stratford, East London but while our office is closed, this role will work from home or from wherever makes you happy.We are expecting to move to a hybrid approach (part home/part office based) when our office reopens.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities, and from men, because we would like to increase the representation of these groups at this level at Unicef UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

Deadline for applications: Friday 10 December 2021

Interview date: Week commencing Monday 10 January 2022

We have two Regional Case Manager roles available; one role is to be based in Northeast / Yorkshire and Humberside / Northwest, and the other is to be based in Midlands / Eastern / South and Central. Roles will be home-based with some travel required.

Passionate about supporting and helping people? Are you experienced in managing services working with people in crisis? Are you ready to lead a team of local caseworkers supporting road victims? Can you demonstrate knowledge and understanding of working with people who have experienced sudden loss and traumatic bereavement? Are you ready to maintain oversight and take responsibility of road victim cases referred into your region and to ensure their compliance with safeguarding and risk management protocols? If so, we’d love to hear from you.

Who we are

Brake is the national, acclaimed charity tackling the daily, horrific carnage of deaths, injuries, and air pollution on roads. Traffic is the biggest killer of young people worldwide, poisoning our lungs and contributing hugely to the climate emergency. Brake’s vision is that people get around in safe and healthy ways. Our values require us to be evidence-based, aim high, and work collaboratively. We have a 25-year reputation for shouting out for positive change, advising government, encouraging action in communities, and delivering the UK’s National Road Victim Service (NRVS) for bereaved and injured families.

NRVS is the specialist, accredited, UK-wide national service for road victims, delivering day-one onwards case-managed care for anybody who has been bereaved or seriously injured in a road crash or supporting a road crash victim.

Who you are

Working as part of our National Road Victim Service we are seeking two experienced Regional Case Managers with a background in managing high-risk support services operating on a national basis. You will have extensive experience of managing staff teams including remote working and of services that provide a case management approach to care through trauma informed practice. The successful candidates will be required to go through an enhanced DBS vetting process due to the sensitive nature of the service delivered.

Key tasks

• Provide day to day line management and supervision to a small team of regional caseworkers offering guidance, support, and quality assurance.
• To maintain oversight of the cases referred into the region and to ensure their compliance with safeguarding and risk management protocols.
• Ensure support is provided through our model of trauma informed care.
• To consult with the triage team to ensure the timely allocation of cases from our central service team into the regional teams.
• To oversee the allocation of cases across the regional staff team.
• To consult with local partners and services referring into the service to establish pathways of care.
• Deliver weekly case review meetings with regional caseworkers, ensuring needs and risks of clients are met and outcomes recorded including quality assurance of safeguarding. Ensure all data is accurately recorded within the case management system.
• Contribute to NRVS’ wider processes of audit, evaluation, and impact monitoring.
• Ensure the lone working policies are adhered to daily to ensure the safety and security of the team whilst lone working and travelling to and from home visits.
• To support caseworkers with complex and high-risk cases by attending safeguarding and risk management meetings, both internally and externally to ensure compliance with best practice.
• To monitor and ensure that all support is delivered in a confidential and professional manner, adhering to safeguarding legislation and the latest data protection regulations.
• Ensure that all support meets service standard operating policies and procedures, inclusive of safeguarding and risk management, and make recommendations for continuous improvement.
• Provide assessments and decisions around complex intervention planning, including escalation of cases requiring clinical guidance to clinical director.
• Ensure that callers’ identified needs are met satisfactorily, within professional boundaries, to outcome goals, with those outcomes recorded.
• To contribute to an on-call duty manager system on a weekly basis to provide out of hours advice and support to caseworkers across the service.
• To deputise for Head of Service during periods of leave, sickness, absence.
• To actively contribute to the development of relationships with key stakeholders, organisations, and professionals in the region. This may include the provision of training and presentations to ensure that they are aware of the service.
• To contribute to the ongoing professional development of caseworkers through reflective practice, caseload audit and management and the development and delivery of formal CPD sessions.
• To be responsible (in collaboration with HR lead) for managing sickness and absence and return to work interviews.

You bring

Essential qualities

• Experience of managing services working with people in crisis with acute vulnerabilities and risks.
• Experience of managing and co-ordinating teams, including remotely.
• Experience of staff management and HR policies and procedures.
• Evidence of stakeholder and funder partnerships.
• Experience of report writing for funding bodies.
• Experience of a case management review process, safeguarding and active monitoring, and escalation of cases with health and safety needs.
• Knowledge, experience and understanding of working with people who have experienced sudden loss and traumatic bereavement.
• Knowledge, experience and understanding of working in a trauma informed way, providing trauma informed care to adults and families.
• Knowledge of best practice in working with traumatic bereavement and managing services in this area.
• Knowledge of safeguarding, risk management and GDPR procedures.
• Experience of using a case management support framework.
• Management of crisis intervention and working in collaboration with other professionals to support those with complex needs (i.e. crisis and home treatment teams, community mental health services, ISVA and IDVA roles).
• Experience and knowledge of working with and supporting people through the criminal justice and coronial process.
• Experience of audit, monitoring and evaluation activities.
• Experience of establishing and sustaining partnerships with key partners, stakeholders, and other professionals.
• Experience of research and advocacy activities.
• I.T. and data management skills.
• Ability to work creatively, adaptively and with flexibility across a range of circumstances.
• Commitment to and a passion for providing a high level of quality care to those experiencing traumatic bereavement and catastrophic injury.  

Desirable

• A professional qualification or evidence of training in psychological trauma.
• Experience of working with those affected by road traffic collisions.
• Experience in developing and delivering training programmes.
• Completion of safeguarding and/or risk management training.
• Project management qualification or equivalent experience in practice.

About the team and how we work

• You will be joining a skilled, dedicated and friendly team, with a visionary, dynamic and expert chief executive committed to growing the charity’s impact, and a knowledgeable and engaged Board of Trustees.
• Our team works remotely and encourages use of sustainable transport.
• Brake actively promotes equality, diversity, and inclusion. We employ based on skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
• Employees are subject to driver licence checks. If you drive, please note we do not accept applications from serious traffic offenders due to the nature of our work.

Bethel Health and Healing Network is a multi-award winning charity that works with the most vulnerable people in society providing practical, emotional and spiritual support. Bethel Health and Healing Network runs to main services: Doula Service for vulnerable pregnant women and the Rapha Service for people with low-level mental health challenges.

We are seeking an experienced Rapha Services Support Officer to join us.

Summary of Role

The Rapha Services Officer will work within the parameters outlined in Bethel’s Strategic Plan collaborating in partnership with local groups, consortium and charities. Responsible for recruiting and managing a team of volunteers, accurate record-keeping of the progress of the project and outcomes for clients,

The role will include preparing reports and statistics and contributing to the future sustainability of the project. To support the Rapha Services Manager in raising awareness of the work of the project and its profile, to ensure clients’ voices are heard and listened to. A person with good communication and administration skills and development experience in a community engagement or social care/health environment would be best suited to this position.

Responsibilities and duties

• Conduct client initial assessments face to face or by telephone/zoom and match with volunteers
• Ensure volunteers complete relevant paperwork and upload to Lamplight (CRM)
• Provide updates for Bethel Board Meetings
• Update lamplight regularly with referral forms, initial assessments, notes, case studies, volunteer/client records and feedback forms
• Regularly review and respond to volunteer’s needs and requests
• Prepare Reports for the Rapha Services Manager
• Coordinate additional virtual well-being and training sessions for volunteers and clients
• Administer Petty cash
• Support service day to day administration and responding to calls and queries
• Support Rapha Services Manager to promote the service
• Work closely with Bethel’s administrator

PERSON SPECIFICATION

Qualification:

Essential:

• Vocational qualification in a relevant subject (e.g. community development, health, mental health, social care etc.) or equivalent experience.

Experience and Knowledge:

Essential:

• Experience of developing and supporting community and/or health projects and developing collaborative partnerships.
• Experience of managing and/or working with volunteers and/or interns.
• Experience of collating service user monitoring information and ability to keep accurate records of work output and financial expenditure for the purposes of review and service development.
• Experience of working in a multi-ethnic, multi-faith setting.

Desirable:

• Experience of working with disadvantaged client groups.
• Experience in a health environment and/or in a community setting.
• Some knowledge or experience of recruitment and training

Skills and Abilities:

Essential:

• Good listening, verbal and written, communication and interpersonal skills and a friendly and non-judgmental attitude towards vulnerable people.
• Computer literate (word processing, PowerPoint, spreadsheets, email and internet), CRM systems.
• Ability to show flexibility and work under direction and be a team member.

Desirable:

• An ability to work with a diverse group of people.
• Customer service, skills.
• Ability to communicate in a community language

Competencies & Behaviours:

Essential:

• An understanding of a variety of cultures, together with an understanding of how a change in culture can isolate and affect an individual.
• A level of self-motivation and initiative, as lone or proactive work is a major part of the role

Other:

Essential:

• Satisfactory Enhanced DBS check.
• In sympathy with the Christian ethos of Bethel Health and Healing Network.
• Willingness to adopt a flexible working pattern

Desirable:

• Current, clean driving licence and car insured for business use
• The ability to communicate in a community language

‘Bethel Health and Healing Network are committed to safeguarding and promoting the welfare of children and vulnerable adults. All applicants will be vetted for their suitability to work with these groups where required. Applicants for posts that are exempt from the Rehabilitation of Offenders Act will be asked to undertake a Disclosure and Barring Service (DBS) check. Any offer of employment and continued employment will be contingent upon satisfactory vetting results and checks made prior to and during employment where required.’

The deadline for applications is 4th Jan 2022 and interviews will be week commencing 10th Jan 2022.

If you have the skills and experience necessary and want to work with a fabulous bunch of people doing great work in and around Birmingham, then apply today.

Thank you for your interest in this role and Bethel Health and Healing Network.

Recruiting for Support Worker to join our Homeslessness and Complex Needs service in Westminster!

£22,568 per annum - plus Pension scheme. 40 hours per week.

Edward Alsop Court provides accommodation for men over 50 with complex needs around health, mobility, alcohol use, or personality disorder. There are 15 self-catering beds for men over 35 with low needs, to prepare them for independent living. Specialist support is provided around re-offending behaviour, mental health issues, and substance misuse. EAC implements and promotes supporting people out of homelessness, particularly those with complex trauma or a diagnosis of personality disorder.

Job Overview

The post holder will work at Edward Alsop Court Hostel a support accommodation service for men with complex needs supporting men with complex substance use, mental and physical health and offending behaviours, and those who are nearing their end of life. The project offers 24 hour high support providing 79 bed spaces. Support is delivered by a team of support workers, specialist support workers and night workers.

The service sits in the heart of Westminster. Westminster is a high profile borough, with extensive network partners in ending homelessness and understanding of the needs of entrenched rough sleepers. Westminster offers extensive training opportunities,the service provides good work experience for psychology or social worker graduates. Edward Alsop Court Hostel works in partnerships with Westminster Council, The Passage, The Connection at St.Martin's, St.Mungo's, Turning Point, CGL, SLAM and other specialised services. The team works closely with each resident to secure appropriate longer term accommodation from the beginning of their stay.

The ideal candidate will have good knowledge and understanding of homelessness and demonstrate the ability to manage a complex group with dynamic needs. They will be someone who is energetic, enthusiastic, non-judgemental, a team player, thrives on working under pressure, providing effective crisis intervention, able to assess the needs and risks of clients, demonstrate good problem solving skills, and can demonstrate excellent networking and partnerships. They will have excellent communication skills (both verbal and written) and will be good at using their own initiative. The post holder will receive regular supervision and casework management sessions and monthly reflective practice sessions.

Key Accountabilities

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

- Undertake key-working responsibilities for a service-user caseload assigned by the Team Leader/ Manager.
- Empowering and providing holistic support to service-users with high complex needs, specifically; single homeless people with mental health and substance misuse problems, dual diagnosis and forensic histories.
- Building working relationships with local authorities, health trusts the local community and local police to support our service-users.
- To induct new clients in line with the service policy.
- To complete onward referrals to identified move-on and support clients to prepare effectively for move on.
- To support and encourage clients to undertake housekeeping and client duties as necessary in order to maintain a clean and safe physical environment.
- Reporting safeguarding issues efficiently using Look Ahead protocol policies and procedures.
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that service-users enjoy a high quality of accommodation.
- Advising service-users on benefits and financial difficulties.
- Conducting face to face interviews and assessments to assess service-users suitability for the service.
- Supporting service-users to set personalised goals in the form of a support plan.
- Ensuring ongoing assessment and management of risk assessments with service-users.
- Involving service-users in the development, design and delivery of the service.
- Maintaining service-users rent accounts, and ensuring their rent accounts are managed and kept up to date.
- Conducting Health & Safety checks.
- Assisting the team in meeting occupancy targets by proactively preparing properties to be re-let.
- To ensure that rental income is maximised by filling voids promptly and in line with the service's policy.
- To liaise with Housing Benefit and the Department of Work and Pensions to ensure that clients and the Hostel receive all monies due to them.
- To maintain a high standard of record keeping and keep all financial and administrative systems up-to-date and in line with policy.
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned.

For further information, please refer to job application link