The role will be to continue to develop and manage a person centred city-wide Care and Domestic Support service providing high quality care to people across Birmingham within the community including sheltered housing schemes. To ensure vulnerable people receive the a high level of care and support subject to their needs and preferences and in line with CQC regulatory requirements.

To liaise with commissioners, organisations and individuals to develop and promote the Service, working to achieve ongoing growth in clients and service hours.

To manage the existing services and to develop and expand the service by liaising with statutory and community organisations throughout Birmingham and surrounding areas.

To manage staff in line with organisational policies and procedures on an ongoing basis.

To manage the recruitment of new staff.

To undertake assessments of need and risk within the homes of all clients, and arrange client contracts and subsequent services based upon an agreed client service plan.

To manage, coordinate and cover on a rota basis, a 24hour on call system for staff and clients.

Do you have:

• Sound care and management experience
• Good understanding of the care needs for older adults
• Excellent organisational skills
• Excellent communication and IT skills
• Wanting to progress and develop within your career
• Commitment to staff and team development
• Confidence and ability to lead a team

Recruiting for a Support Worker to join our Mental Health service in Hackney!

GBP 21,944 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more

Clarence Road is home to 15 customers with a history of severe and enduring mental health needs - typically older people of diverse ethnic groups and cultures, with long term mental health needs and learning disabilities. The service has 15 bedrooms with shared utility areas. The service offers 24-hour support, including staff working waking nights and sleep ins. some of the customers needs support with personal care and these activities are regulated by the Care Quality Commission. Customers have the opportunity to gain work experience at one of Look Ahead's many projects, as well as benefitting from information and advice about local employment and training resources. Clarence Road is a CQC registered care home, which has a heavy focus on supporting customers with enduring mental health care and elderly needs. We provide 24hr high support to 15 customers both female and male. Our building is a purpose-built home on three floors, offering customers individual bedrooms and the use of shared communal facilities and garden. The service is commissioned by East London Foundation Trust with the care contribution from London Borough of Hackney.
As a Support Worker you will have a caseload assigned to you, and will play an integral role in developing effective support and risk management plans. You will also support customers with all aspects of their day to day living including; social and physical activities, medication, shopping, personal care, meal time assistance and managing finances.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers with dignity and respect in all aspects of their day to day living including; social and physical activities, medication, shopping, personal care, meal time assistance and managing finances.
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:

- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

- Experience working in mental health
- Experience working in a CQC registered care setting
- Experience of delivering personal care / assistance.

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Recruiting a Support Worker to join our Young People's service in Tower Hamlets!

£21,944 per annum, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

This role requires working 40 hours per week on a rota basis, including evenings and weekends.

Campbell Road Young Peoples service provides support and housing to 55 young people that are either leaving care or affected by youth homelessness. As a Support Worker you will manage a caseload of approximately 7-10 young people to deliver positive outcomes and support them to reach independence, keep safe and maintain their tenancy's. Aside from Support Workers delivering support there is a strong element of housing management associated wit this role, for example managing rents, raising and monitoring repairs and health and safety.

The issues that affect young people in the service are complex for example many are affected by;

- Domestic & Sexual Abuse
- Offending
- Leaving Care
- Gang Affiliation
- Mental and Emotional Health Needs
- Substance Use
- Teenage Parenting
- Risk Taking Behaviour

Job Overview:

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Key Responsibilities:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/supervision of Assistant Support Workers/domestic staff/Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Passionate and customer focused to improve outcomes for young people from a range of backgrounds using creative strategies to achieve results
- Highly competent in advocating for young people, working with other professionals to get the best outcomes
- Approachable and open behaviour
- Prefers working as part of a group or team
- Adept in providing support with daily living activities such as budgeting, cooking, or attending appointments in the community
- Committed to supporting young people to maintain a healthy living environment, and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised to be able to meet deadlines and targets
- Confident to assess and manage risks associated with our customers, with an attitude of positive risk taking
- Flexible with a "can do" attitude
- Open to feedback and self development to achieve in your career
- Thrives on change and enjoys dynamic diverse environments and excited to take on new challenges, including managing and developing various projects across the service
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

For more information or to apply please visit our website.

We have an exciting opportunity for a Manager working in our Student Development Department. The Student Activities Manager will lead our Activities team in their work supporting student leaders running societies, halls of residence committess and our student media outlets. This is a significant role for someone who'll be excited to be part of the largest Students' Union in the UK.  With over 400 societies, 16 halls committees, and three media outlets this role is suited to someone who appreciates the impact that student-led activities can have on the student experience.

The priority will be to create consistency and encourage collaboration between various student groups. The successful candidate will be able to develop and deliver engaging and fulfilling training and support for student leaders.

The role requires someone who is able to offer excellent line management that encourages innovation and drives the high performance of their team. Natural people skills and an ability to influence and inspire is also important.

Victim Support is looking for an VAWG Operations Manager based in London, to manage the delivery of a number of local Violence Against Women and Girls (VAWG) projects in London.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

This is an exciting opportunity to build on the delivery and capacity of Victim Support to provide inclusive, support services to victims of domestic abuse across a number of London borough and to lead the day to day operations of Victim Support's Violence Against Women and Girls projects across London.

The VAWG Operations Manager has responsibility for leading, managing, developing, monitoring and reviewing the operational running of high-quality frontline services to victims of domestic abuse; ensuring that all contractual targets are achieved; initiating, developing and
maintaining effective relationships and formal partnerships with organisations within the VAWG sector; overseeing IDVA representation at Multi Agency Risk Assessment Conferences (MARAC); and implementing and supporting the development of the strategic direction of VAWG services.

To be successful in this role, you will have extensive experience of providing Domestic Violence and Abuse services.

This job is subject to a criminal record check.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (s). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

VS are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.

To provide a comprehensive service to managers and employees, and to drive both HR operations and the delivery of strategic objectives. Working with a broad range of stakeholders to develop and agree HR plans and embed them into the organisation.

- Work in partnership with the senior management to take an active and accountable part in decision making processes that impact people and deliver change management processes as required

• Coach and build the capability of leaders and managers on all people matters helping them to understand, assess and improve the capability and capacity of their teams
• Lead on the development, implementation and review of organisational policies and procedures. In particular keeping up to date with relevant employment legislation which may impact such policies & procedures
• Manage and develop the HR Information systems to streamline and automate transactional HR process and provide meaningful management information and metrics
• Supporting the senior management to deepen their understanding of the health of the organisation, using employee engagement tools to offer insight
• Leading on the development and implementation of a Learning & Development strategy in line with the organisation’s business plan
• Provide professional challenge and support to leadership teams to manage, develop and evaluate workforce performance, identify areas for improvement and plan effective solutions for change
• Oversee the job evaluation and pay process for the organisation, ensuring job descriptions, pay ranges and market rates are kept updated
• Be the lead on the recruitment for permanent and fixed term staffing, working alongside the HR Coordinator to deliver a fair recruitment and selection process, ensuring compliance with legislative requirements, as well as ensuring applications from under-represented groups are encouraged
• Build and maintain HR networks, particularly in the cultural sector, and collaborative working practices across the city, the region and beyond
• Training and talent development will be central to the organisation as we approach The Factory. All job roles are expected to engage with our training and development activity, be willing to support our training programmes

Salary: £35,331 - £37,539  per annum 
Location: Home (London and surrounding counties)
Contract type: Permanent
Hours: 35 per week 
 
About the role
Do you love fundraising? Are you an excellent relationship manager with an impressive track record of raising money?  Do you want to be part of delivering a new transformational community fundraising strategy?  If the answer is yes, read on…

You are proactive and instinctive, and we will empower you to follow the opportunities across your patch. You are experienced and perceptive - sensing what the next step should be to build those opportunities. You are versatile and will have the ability to connect with a range of supporters, sharing the Teenage Cancer Trust story in a compelling way that inspires support. Above all, you will naturally build rapport to quickly establish long lasting relationships and develop innovative partnerships.
If this sounds like you, we would love to hear from you.

No two days will be the same in this role. You’ll work with a range of supporters in a variety of ways - the families of young people going through treatment who want to fundraise, pitching to a corporate prospect, presenting to a room of potential volunteers or posting on social media.  As the local face and voice of Teenage Cancer Trust this is one of the most important roles in the charity.  We often say that teenage cancer brings us together, but it’s our teenage spirit that sets us apart. What that means is we all believe deeply in what we do & why we do it, but we also bring an attitude and young-minded drive, energy and passion to our work which makes things happen. This role will work independently, but within a tight knit team, and will have responsibility to develop and mentor other relationship managers across the UK.

Teenage Cancer Trust is the UK’s leading charity dedicated solely to the treatment, care and support of 13-25-year olds facing cancer.  We lead the world in pioneering and developing the specialism of teenage and young adult cancer care and support.  Applications should be received by 5pm on Sunday 23rd February.

How to apply 
Please click the ‘apply now’ button below. You will need to upload your CV and Supporting Statement which explains how you think you meet the essential criteria listed in the person specification.

Closing date: 5pm on 23 February 2020 
First interview: 27February 2020 
Second interview: 3 March 2020 
 

Operational Manager

You will join us as an Operational Manager and will work across the Oxfordshire area, to make our vision a reality.

Operational Manager Responsibilities:

- The Operational Manager will be responsible for managing several teams providing support to people with a learning disability. An element of travelling is required within this role.
- You will ensure the quality of support by leading, mentoring, auditing, developing, training and guiding diverse staff teams.
- You will monitor and audit the supports, supervise the front-line leaders, manage projects and work as a senior manager of the organisation.

Operational Manager Requirements:

- To be an Operational Manager you will need to have previous experience in providing outstanding care within the care sector and more specifically within supported living settings.
- You will need thorough knowledge of the regulations and laws that we work within and the role the Care Quality Commission play in this.
- You'll need great communication skills and be able manage a team by leading by example. You'll be computer literate, show initiative and be comfortable when it comes to making difficult decisions.

About Thera Trust:

Thera Group are a charity that support people with a learning disability. We want to demonstrate that people with a learning disability can be leaders in society, but we can't do this without you!

We reserve the right to close this advert before the closing deadline if we interview and offer the right candidate. Apply now to avoid disappointment.

Location: Oxfordshire

Job type: Full Time, Permanent, 39 hours per week

Salary: £32,599.03 to 38,351.80 per annum

Benefits: 25 days holiday + 8 days bank holiday, Employee support line to support you and your family, Continuous on the job training is provided, Contributory Pension Plan, Occupational Maternity Pay, NVQ Funding, DBS paid for by Thera, Career progression; We also offer an employee benefits scheme, which includes: Cycle to Work Scheme, Access to Thousands of Retail Discounts.

You may have experience of the following: Operational Manager, Operations Manager, Service Manager, Service Coordinator, Regional Manager, Area Manager, Registered Manager, Care Manager, Home Manager Supported Living Manager, Project Manager, Programme Manager, Charity, Third Sector, NFP, etc.

Ref: 92071

Philanthropy Manager
Home/Field Based (with travel to Burford and London)

About Us

Blue Cross is one of the UK’s leading rehoming organisations for animals. We support sick, injured and homeless pets and care for more than 40,000 animals every year through our rehoming, veterinary and education programmes. 

We are now looking for a Philanthropy Manager to join our team on a 12 month maternity cover contract. 

The Benefits 

- Salary of £32,943 - £41,700 per annum
- Pension scheme 
- Employee Assistance Programme 
- Company sick pay
- Life insurance 
- Shopping discounts

If you have had previous success as a High-Net-Worth Individuals (HNWIs) fundraiser, this is a fantastic opportunity to use your expertise to support a charity that has been helping animals for over a century.

You will have the chance to play an important role in our future fundraising success and enabling our work to help thousands of animals. 

This is an exciting time to be joining us as we embark on our new three year strategy across our rehoming, behavioural and veterinary services and you will be able to facilitate the success of each one of these elements of our organisation.

The Role 

As a Philanthropy Manager, you will manage a portfolio of Major Donors, who give over £5,000 per annum, and our High Value (HV) Programme. This is a portfolio of donors giving between £500 - £4,999 per annum.  

Working with the Philanthropy Team, you will manage relationships with Charitable Trusts and HNWIs and ensure the smooth running of the HV Programme to maximise donations and support. 

Additionally, you will provide guidance to an Administrative Assistant who runs the HV programme on a day-to-day basis.

About You

To join us as a Philanthropy Manager, you will need:

- Proven experience as a successful HNWI relationship-based fundraiser
- Experience of creating and managing donor events, including budgeting
- A proven track record of personally asking for, and securing, four, five and six figure gifts
- Current knowledge of Data Protection and GDPR compliance
- The willingness to work occasional evenings or weekends for donor events
- The willingness to travel to meet with donors and to London and/or Burford for team meetings 
- At a minimum, a degree level qualification (or equivalent)

Ideally, you will have proven experience of raising funds for a variety of projects, but this is not essential. A full, valid driving licence would also be beneficial due to travel in the role.

Other organisations may call this role Fundraising Manager, Major Donor Manager, Income Manager, Donations Manager, Partnership Manager, Corporate Partnership Manager, Supporter Engagement Manager, or Senior Fundraising Executive.

The closing date for applications is the 1st March 2020, with interviews scheduled to take place on the 9th March 2020 at our offices in Burford. 

Grade: 3.1

We reserve the right to close this vacancy early should we receive an overwhelming response. For more information on this role, please select the apply button to read the full job description. 

Webrecruit and Blue Cross are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking your next challenge as a Philanthropy Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Policy Manager

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Position: Policy Manager
Location: London
Contract type: Full time, Permanent
Hours: 35 per week
Salary: £41,585 to £53,495 depending on skills and experience (plus London Allowance of £3,600)

Closing date: 5 March 2020
Interview date: 19 March 2020

About the role:

Our five year strategy sets out ambitious aims, built around three core pillars, to change the landscape of dementia forever. With dementia firmly on the public policy agenda we have an ambitious programme of work, including making society more inclusive of people with dementia and influencing the government and NHS structures. We are looking to recruit a skilled Policy Manager to lead this work.

In addition to hugely raising the profile of dementia and social care reform in recent months, our current high profile activity in prioritising the key issues and calling for high level reform is dependent on the development and use of high quality, meaningful policy evidence that sets out the issues with clarity and supports our campaigning and lobbying calls.

Reporting to the Head of Policy you will work independently and proactively, leading the policy team in identifying and developing key areas of policy work, building relationships with key policy influencers and briefing colleagues.

We are looking for someone with significant experience in developing and providing inspiring and successful evidence based policy activity. You will have experience of planning and delivering high profile policy activity and the ability to communicate with and influencing key stakeholders through dynamic leadership of a skilled policy team.

About you:

The Policy Manager will report to the Head of Policy and will be a member of the Policy, Campaigns and Partnerships directorate, liaising at all levels inside the organisation.

A natural leader, you will have responsibility for managing the Policy Team and a wide range of key work areas, with a dedicated and high performing team. You will be a dynamic, skilled policy expert, playing an integral role in shaping Alzheimer’s Society’s future strategy direction and wider focus to support the directorate in policy development, evidence gathering and influencing to effect lasting change for people affected by dementia.

You may have experience of the following: Policy Manager, Senior Policy Officer, Charity, Charities, Third Sector, Policy Officer, Legislation, Policy Development, Project Management, Policy Planning, Researcher, Not for Profit, etc.

Recruiting for a Support Worker to join our Learning Disabilities service in Stevenage!

GBP 18,720 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more

Oakview is a supported living project for 10 customers with mild to moderate learning disabilities. It provides a 24/7 support service, with an emphasis on choice and control for customers, enabling them to achieve greater independence, improved quality of life and integration into the wider community. Oakview is a supported living project for 10 customers with mild to moderate learning disabilities. It provides a 24/7 support service, with an emphasis on choice and control for customers, enabling them to achieve greater independence, improved quality of life and integration into the wider community. Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. This includes providing personal care, domestic duties, emotional and social support in a person centred way. Staff will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.
The service is staffed 24/7 and all staff is required to cover at least one sleep in a week.

Key Responsibilities:

- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Participate in the support planning and risk management, as facilitated by the lead Support Worker
- Carry out security duties to ensure the safety of the customers and premises
- Monitor the CCTV throughout the shift
- Enable customers to make full use of community facilities by providing support as directed
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
- Report any observations relating to customers welfare
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times
- Maintain records as required at the project under the direction of the Support Workers/ management
- Participate in team meetings/reviews and the general development of the service
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Flexible
- Open to feedback and self development
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Ability to cope positively with challenging and diverse behaviour

Skills, Knowledge and Experience:

Essential:

- NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:

- Experience in working with people with Learning Disabilities and Autism

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Recruiting for 2 x Support Workers to join our Homelessness and Complex Needs services in Southwark!

GBP 21,944 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more

This role is working 40 hours per week.

David Barker House is located on Blackfriars Road in the borough of Southwark is a 45 bed homeless complex needs hostel for single males only. Manor Place Hostel is located in Kennington area in the borough of Southwark which is a 34 bed homeless complex needs hostel for single females only. All our residents have shared facilities and are aged between 18 and 60 years old. We support them with a range of support needs from domestic violence, substance misuse, mental health and offending. We aim to enable vulnerable people to address their identified support needs as well as manage risks in order to allow customers to move on towards greater independence. The service provides waking night cover as well as a team of staff support workers with a case load of around 8-12 customers depending of the needs of the service. To enable and support vulnerable individuals with complex needs to address this while maintaining their tenancy with the long term goal of living in an independent setting by providing flexible and individually tailored support package. Working with excluded and hard to reach customers can be challenging however, with intensive support this challenge can be broken. You will need to be able to engage our customers in a non-judgmental way. You will also be responsible for dealing with emergencies that may arise during your shift whilst remaining calm and using initiative then writing up incident reports amongst other administrative tasks.
As a support worker, you will be working as part of a team as well as with external agencies such as London Probation Service, local substance misuse services, Mental health teams, and police amongst others. Sometimes customers may not be linked in with agencies when they entre the service, as a support worker it is part of your role to ensure they are receiving the correct support from agencies required. Ideally, you will have experience of working with vulnerable people or an understanding of the needs of homelessness. You will be required to support customers with managing their arrears; ensuring housing benefit is applied for as well as monitoring payments and acting appropriately if payments are suspended in order to ensure customer does not fall into any arrears.
You will be responsible for supporting the working shift pattern of the service which is a five week rolling rota which consists of working some weekends as well as long days.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours