Supporter care manager jobs

We are looking for a proactive and compassionate Triage and Assessment Officer to support victims and survivors of domestic abuse. This role is full-time to on a permanent contract. The role is hybrid, based at the Victim Support office in Old Street and with some home working.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As an Triage and Assessment Officer you will provide pro-active, high quality, frontline service to victims of domestic and sexual abuse through risk assessment, providing individual safety planning, trauma-informed support, guidance, and information, enabling victim/survivors to access the services they need in the aftermath of the abuse and trauma they have experienced.

You will make initial contact with victims of domestic abuse, explaining our services and assessing the impact of crime. Support will include providing resources, interventions, and information to all service users. You will provide immediate intervention by telephone and any appropriate referral in order to:

* support those affected by domestic abuse in understanding and asserting their rights and entitlements
* in understanding their journey through the criminal justice and legal systems including the Victims Code of Practice
* facilitating access to additional services
* provide practical support and information to all victims and survivors of domestic abuse, leading on completing initial impact and risk assessments that are comprehensive and holistic.

Key Responsibilities:

• Assess risks and needs using evidence-based checklists.
• Assist high-risk victims in accessing safety services.
• Deliver tailored support and information.
• Understand legal frameworks for protecting children and vulnerable adults.
• Empower clients to recognize domestic abuse dynamics.
• Work with a team to deliver respectful, dignified, and sensitive services.
• Maintain accurate and confidential case records.
• Comply with data protection laws and organizational policies.
• Stay updated with procedures, policies, and professional codes.

About You:

Ideally, you will have knowledge about legal remedies for domestic abuse victims and have experience working with drug, alcohol, and mental health issues. An understanding of benefits, housing, and homelessness would also be beneficial.

You will need:

• Strong understanding of domestic and sexual abuse and its impact.
• Demonstrate proficiency in English, both verbally and in writing.
• Experience in statutory, voluntary, or multi-agency settings.
• Competency in risk and needs assessment frameworks.
• Understanding of safeguarding issues.
• Direct service delivery experience to victims or vulnerable people
• Strong crisis management skills.
• Effective communication, negotiation, and advisory skills.
• Commitment to equal opportunities and diversity.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

About the role:

Join Single Homeless Project (SHP) as a Senior Outreach Worker and take a leading role in our response to rough sleeping across Redbridge. This is frontline work with purpose - combining assertive outreach, strong local partnerships and trauma-informed practice to help people move away from the streets for good. You’ll be part of a committed, values-driven team working closely with housing, health, substance use and immigration services to create real opportunities for change.

As a Senior Outreach Worker, you’ll lead outreach shifts across the borough, offering direction, reassurance and momentum to a team of Outreach Workers while holding a focused caseload of people facing complex challenges. Working in close partnership with Navigators, you’ll help ensure each person’s journey off the streets is joined-up, consistent and grounded in trust. You’ll balance hands-on engagement with thoughtful coordination, modelling best practice and keeping people at the centre of every decision.

This role is for someone who wants to shape practice, not just deliver it. At SHP, you’ll be trusted to bring your experience, judgement and ideas to the table, with the support to keep learning and pushing boundaries. If you’re motivated by impact, thrive in a leadership role that stays close to the work, and want to be part of a service that believes change is possible, we’d love to hear from you.

About you:

• You bring solid experience of working alongside people who are rough sleeping or at risk of street homelessness, and you’re motivated by work that leads to real change.
• You’re confident taking the lead on outreach shifts, supporting others to do their best work and setting a calm, purposeful tone when it matters most.
• You understand homelessness pathways, safeguarding and the wider systems people are navigating, and you know how to work within them while still challenging what doesn’t work.
• You build strong, effective relationships with partners across statutory and voluntary services, using collaboration to open doors and keep things moving forward.
• You stay grounded under pressure, think clearly when situations are complex, and are driven by a strong sense of social justice that aligns with SHP’s values of hope, inclusion and transformation.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 18th January at midnight

Interview date: Monday 26th January online via Microsoft Teams

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed.

Service Manager

Location: Hazelmead House, Swindon

Salary: £34,000 per annum

Vacancy Type: Full-time

Expiry date: 09 February, 2026

Are you passionate about making a real difference in people’s lives? Do you have the leadership skills to inspire a team and deliver exceptional supported living services? If so, we’d love to hear from you!

Hazelmead House is an established housing project for people recovering from mental health issues. Set in Swindon’s old town, it's close to all amenities and the town centre.

We’re looking for a Service Manager to lead one of our Supported Living services, providing high-quality accommodation and person-centred support for customers with diverse needs, including young people, mental health, learning disabilities, and homelessness.

In this role, you’ll lead and develop a high-performing team, ensuring their wellbeing and professional growth while delivering outstanding, person-centred support planning. You’ll champion customer co-production, monitor service performance, and report to commissioning teams. Building strong partnerships with local agencies will be key to creating holistic support opportunities. You’ll also promote equality, diversity, and inclusion in every aspect of service delivery, oversee safeguarding and health and safety compliance, and manage tenancy processes.

What we’re looking for

• Experience in a leadership role within supported living, housing, or social care.
• Knowledge of person-centred planning, safeguarding, and housing law.
• Ability to manage budgets, performance, and compliance effectively.
• Strong communication and relationship-building skills.
• Commitment to equality, diversity, and trauma-informed practice.
• IT proficiency and excellent report-writing skills.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

To Apply

If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Vice-Chancellor’s Office
Development, Alumni and Campaigns Office

Development Manager
Ref: ALC1611

Starting salary from £38,784 per annum, dependent on skills and experience, with an annual increment up to £46,049 per annum. 

If you are passionate about philanthropy and excited to work with individuals to secure major gifts that make a lasting difference - we would love to hear from you.

This is an exciting time to join our fundraising team in the Development, Alumni and Campaigns Office. Our £100m fundraising campaign, Dare to Do Different, is underway and we wish to appoint an individual who shares in our passion for philanthropy.

You will be joining a dedicated and enthusiastic fundraising team where you will be personally responsible for managing a portfolio of individual relationships. You will cultivate, solicit and manage a portfolio of major donor prospects (this includes holding regular face-to-face meetings) to secure significant donations towards our themes of Climate, Health, Creative and Campus.

Degree-educated or with equivalent qualifications/experience, you must have excellent communication skills and a proven track record in fundraising or relationship management.

This full-time post is available on an indefinite basis. 
 
UEA offers a variety of flexible working options and although this role is advertised on a full-time basis, we encourage applications from individuals who would prefer a flexible working pattern including annualised hours, compressed working hours, part time, job share, term-time only and/or hybrid working. Details of preferred hours should be stated in the personal statement and will be discussed further at interview.

We strongly encourage applicants from underrepresented groups to apply, including candidates who are disabled, Black, Asian or from an ethnic minority, and/or LGBTQ+. We welcome applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Further information on our great benefits package, including 44 days annual leave inclusive of Bank Holidays and additional University Customary days (pro rata for part-time), can be found on our benefits page.   

Closing date: 19 January 2026

The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality

Do you love helping people and helping a great charity at the same time?  Are you friendly, clear and compassionate when speaking to our supporters on the phone or in person?  Do you have strong computer skills and a keen attention to detail?

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home. 

We’re looking for a friendly, hard-working, compassionate individual to join our fast-paced team. You will have strong communication skills, with a friendly demeanour and a positive, ‘can do’ attitude.  Sound computer skills are also essential for success.  Our Supporter Services Team is the first port of call for many of our supporters and we hope each interaction is the beginning of a lasting relationship in support of our charity. 

To be successful in this role you will: 

• Have previous experience in a customer services/administrative role

• Be friendly, compassionate and self-motivated 

• Possess a natural ability to engage with people on the phone or in person, and encourage trust and enthusiasm at the start of a supporter’s journey with the charity 

• Be able to work at a computer for significant periods of time, as well as acting as an effective and engaged team-player. 

• Have excellent computer skills – touch-type desirable, confident using a database, ensuring data input is clean and efficient.

• Regular monitoring of a busy team inbox and responding to or forwarding on emails in a prompt and helpful manner, within agreed timescales 

• Have responsibility for the recording of donations and other financial data onto the database and handwritten ledger – ensuring accuracy at all times 

• To ensure timely and efficient thanking of our supporters 

• Possess a full driving license

Please see the job pack attached for further information on the role.

What we offer:

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

• Flexible working and the opportunity to WFH one day per week to support work-life balance
• Generous annual leave entitlement with additional leave for long service 
• Enhanced sick pay
•  Access to an Employee Assistance programme which offers 
  both virtual and in-person support, 24/7 access to a GP 
  surgery web app, as well as lifestyle savings across online and 
  high street shops
• Free flu jabs
• Charity events throughout the year
• Employer enhanced auto-enrolment pension scheme with 8% employer contribution
• Ongoing commitment to training and professional development

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

Successful candidates will have access to vulnerable beneficiaries and will therefore require an Enhanced Disclosure from the Disclosure and Barring Service (DBS). 

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Description and Person Specification and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

The Community Fundraising team supported by an incredible team of volunteers, stewards some of our most dedicated supporters, who organise events and bring their networks together to raise up to six figure sums. We build long lasting relationships with individuals as well as community groups, schools and corporate organisations to raise millions for the Charity every year.

As Senior Community Fundraising Manager you will lead a team to grow income raised through community supporters, including individuals, local groups, schools and corporate organisations. and manage our volunteering programme.

You’ll be a highly skilled relationship manager and will play a key role in strengthening stewardship within the Community Fundraising team. You will also deliver first class stewardship to some of our most dedicated community fundraising supporters and engage with new supporters to raise five and six figure sums.

You will be a high performing fundraiser with experience of delivering income growth through effective relationship management. You will be driven and dynamic and relish the opportunity to help achieve our ambitious goals.

What we offer  

• Hybrid working between home and Sutton with occasional travel to Chelsea. 

• Flexible working around our core hours of 10am to 4pm 

• 27 days annual leave rising with length of service 

• Up to 6% employer contributions subject to matched contribution from you (increasing with length of service) 

• Training, support and development opportunities 

• Access to the blue light discount scheme and other discounts opportunities 

• Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more 

• Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes 

Inclusion matters  

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life. 

If this sounds like the opportunity for you, we’d love to hear from you. 

Please apply with a CV and cover letter of no more than two pages, setting out how you meet the criteria in the person specification. 

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications is received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications. 

Grants Manager
Salary: £35,000 – £40,000 per annum
Location: Hybrid – London EC1Y/Home

Join MQ and help transform mental health research.

We champion and fund world-class research to transform the lives of everyone affected by mental illness. By connecting scientists with supporters, together we strive to understand mental health, improve treatments and prevent mental illness.

We're now hiring a Grants Manager, who will play a key role in the delivery and development of MQ’s research funding programmes. Working under the direction of the Programme lead, you will take day-to-day ownership of capacity building initiatives and funding programmes, managing activity across the full grants lifecycle from funding call design through to award completion, learning, and reporting.

The role combines hands-on programme coordination with increasing responsibility for project planning, stakeholder engagement, decision-making support, and continuous improvement. The right person will be passionate about tackling mental health, and driven to ensure that all projects happen to the highest possible standards.

Key Responsibilities

• Programme & Grant Management – Develop and maintain project and programme plans, including objectives, timelines, stakeholders, and monitoring. Coordinate the delivery of assigned funding programmes and projects across the full grants lifecycle.
• Partnership Management – Support new research initiatives, working with consortium partners to ensure high-quality execution and learning.
• Relationship Management – Act as a primary point of contact for applicants, awardees, and external collaborators. Support post-award grant management, including monitoring progress, reviewing reports, flagging risks, and preparing award letters and official communications to grant recipients.
• Impact Management & Reporting – Support impact tracking, monitoring, and reporting across funded programmes, including coordinating and reviewing Research.
• Grant Calls, Peer Review & Committees – Support the planning and delivery of funding calls, including documentation, timelines, and assessment processes.
• Financial, Systems & Process Support – Support award contracting and work with Finance to coordinate payments and monitor grant spend. Use and maintain the grants management system (FlexiGrant), ensuring accurate records and reporting.
• Engagement & Learning – Support the delivery of launch events, workshops, and conferences and engagement with lived experience experts across programmes. Also, prepare engagement letters and supporting materials for lived experience experts, ensuring expectations and commitments are clearly communicated.

Person Specification

We're looking for someone with:

• Experience in grants management, programme coordination, research funding, or a related role.
• Experience managing projects or programmes with multiple stakeholders and deadlines.
• Strong written and verbal communication skills, including report writing and presenting to diverse audiences.
• Understanding of academic research processes and experience engaging with universities, research institutions, or research charities.
• Good organisational skills, with attention to detail and the ability to manage competing priorities.
• Financial awareness, with experience supporting budgets, invoices, or grant spend.
• Confidence using digital systems, databases, and grants management or CRM platforms (or ability to learn quickly).
• Ability to work independently while collaborating effectively and escalating issues appropriately.
• A proactive, collaborative approach and commitment to high-quality delivery.
• Interest in mental health research and inclusive engagement, including working with lived experience communities.

Why Join MQ?

We offer a great working experience within a friendly team. Hybrid working (in the London office Mondays and Tuesdays, with the remaining days from home). We are located near Barbican Tube.

Plus, we offer lots of generous benefits and training opportunities.

We're a Sunday Times Top Company to work for.

Benefits

• Flexible working: As a mental health charity, staff wellbeing is of paramount importance. We operate a core hours policy (10-4) to encourage flexible working and staff are mainly home based with the requirement to come into the office two days per week. A standard full-time working week is 35 hours, plus an hour for lunch breaks.
• Holidays: Annual holiday entitlement of 31 days (inc. office closure between Xmas and New Year) plus bank holidays.
• Wellbeing Allowance: MQ provides an allowance of up to £1200 per annum for each employee to spend on activities that increase their wellbeing. This is paid through payroll and is taxable.
• Virtual GP & Other wellbeing services - Get quick GP appointments and support with cancer and caring responsibilities through our Zurich benefits scheme.
• Cycle to work scheme: An interest-free loan is available to enable employees to purchase a bike and accessories, repaid via equal deductions from the employee’s salary over 12 months.
• Employee Assistance Programme: All employees and their families have access to a 24-hour confidential advice and support line.
• Counselling: Employees have access to a number of free face-to-face sessions, via the EAP scheme.
• Pension: MQ makes contributions of 5% and employees make contributions of 3%.
• Life Assurance - Up to 4 x your salary in the event of death in service.
• Season Ticket Loan: An interest free season ticket loan is available, repaid via equal deductions from the employee’s salary over 12 months.
• Personal Development: We value employee development and review individual training needs through our performance management system. HR also runs internal management development sessions for all staff.

Closing date: Friday 30th January 2026
Please note we typically start interviewing within two weeks of the job advert going live. We reserve the right to close the job before the deadline based on the volume of applications, so we encourage you to apply as soon as possible.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We believe in equality and inclusion and we welcome job applications from everyone, provided you meet the criteria for the job.

Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration and undertake a DBS check.

No agencies please.

We are thrilled to be working in partnership with Spurgeons, who believe in creating brighter futures for children, young people, and families. As one of the UK's leading children's charities, firmly supported by Christian beliefs and values, Spurgeons helps vulnerable children and their families by delivering projects that support them and their communities to find long-lasting solutions to the challenges they face.

We are seeking a Supporter Engagement Lead to play a central role in building strong, lasting relationships with supporters, ensuring every interaction reflects care, transparency, and impact.

You'll act as the first point of contact for supporters, delivering excellent supporter care through phone, email, and post. Managing all aspects of legacy administration and liaising with families and solicitors, you'll ensure exceptional supporter care throughout. You'll support the delivery of individual giving programmes including welcome packs and annual thanking, while creating and developing stewardship initiatives for key supporter groups such as Old Fegans and Spurgeons Scholars.

Working collaboratively with the Marketing Team and internal stakeholders, you'll create and deliver engaging supporter communications including monthly emails, magazines, and prayer resources to inspire loyalty and long-term giving. You'll also develop and deliver an engaging community fundraising programme, create and manage a suite of challenge events designed to attract new donors, and plan year-round conferences and events (both in-person and online) to promote Spurgeons' work and drive engagement from individuals and churches.

The successful candidate must be able to demonstrate:

• Proven experience delivering excellent supporter or customer care, including handling enquiries and building relationships
• Experience managing fundraising administration processes such as donation handling, Gift Aid, and legacy administration
• Track record of planning and delivering successful events (in-person and online) for engagement or fundraising purposes
• Excellent written and verbal communication, able to produce compelling content and engage supporters

By month 3, you'll have gained a full understanding of Spurgeons' supporter engagement strategy and successfully delivered at least one monthly supporter email. By month 6, you'll have launched at least one community fundraising initiative and one challenge event. By month 12, you'll have delivered a fully developed stewardship programme and achieved measurable improvements in supporter satisfaction and retention.

This is an exciting opportunity to join a team that isn't just goal-driven, but fuelled by creativity, passion, and a love for bold ideas to drive positive change! You'll be part of a team that celebrates successes and believes in fostering a positive and supportive environment where everyone feels valued and inspired to do their best work.

For more information, please contact Nick Thomas, Senior Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

Charisma is committed to inclusive and accessible recruitment processes. If you have any reasonable adjustments or wish to apply for this role under the Disability Confident Scheme, please confirm in your application, or contact our Operations Teams separately. Charisma will ensure all candidates who disclose that they wish to apply under the Disability Confident Scheme and that meet the minimum criteria for the role will receive an opportunity to interview with the Charisma Consultant representing the vacancy.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Location: Home based

Closing date: Sunday 1st February 2026

Charisma vetting interviews must be completed by Tuesday 3rd February 2026

1st round interviews with Spurgeons: w/c 9th February 2026

Final round interviews with Spurgeons: w/c 16th February 2026

Contract length: Permanent

Location: North West London

Hours per week: 35, working Sunday - Thursday, 9am-5pm

Salary:  £28k-£34k pa depending on experience and knowledge

Closing date for applications: Saturday 31st January 2026. First round interviews will be conducted via Microsoft Teams; interested candidates are encouraged to apply as early as possible

________________________________________________________________________________________

Every dog and cat in need deserves expert, personalised care and support, and to be loved. When you work for Mayhew, you understand that better than ever.

We’re a passionate, committed and diverse team of c80 staff and c150 volunteers, here for dogs, cats and communities in the UK, in Afghanistan and in Georgia. We offer expert veterinary care, rescue and rehoming services, programmes in the community and guidance and support to improve the lives of dogs and cats in need.

We do our best for dogs and cats in need every day, working with colleague across the sector to improve their lives and to give them the care, support and love they deserve. But it’s our warmth, creativity and care that touch lives. Here, we take the time to really get to know the dogs and cats we care for and those who love them.

At our North West London Home, we are recruiting a Head of Kennels who will share our compassion and commitment for animal welfare to provide front line leadership to our team of Kennel and Animal Care staff and volunteers. We care for up to fifteen dogs on site, in addition to dogs placed into foster homes. Our Head of Kennels is responsible for managing the day-to-day smooth running of our kennels and maintaining the wellbeing of all dogs in our care, so that their individual physical and psychological needs are catered for adequately, and in line with our standards and ethics.

This is a high profile and hugely important role for Mayhew as our Head of Kennels oversees each dog's journey through Mayhew from in-take to assessment and then to rehoming. Working with staff and volunteers across the Home, foster carers, adopters, other charities and rescues and members of the public, our Head of Kennels is instrumental in ensuring that our dogs have all they need - from feeding, exercising, cleaning, and socialising to finding their perfect forever home. This role can be physically and emotionally demanding but is also hugely rewarding; you can view some of our amazing rescue stories here.

Leading a small team, our Head of Kennels is responsible for managing all aspects of our dog in-takes, adoptions, fostering and Pet Refuge (read more here), managing our capacity to ensure we help as many dogs as we can and ensuring our dogs are rehomed to a home suited to their individual needs as soon as possible.

We offer a caring and supportive team and the chance to make a lasting difference to the lives of dogs who rely on us.

Generally, you will:

• Lead and manage our kennels and ensure the very best care and support is given to each of our dogs
• Proactively, collaboratively and resourcefully maintain relationships with volunteers, foster carers, adopters, other rescue managers and other colleagues in the wider Mayhew community
• Manage your team in an inclusive and collaborative way, enabling and empowering them
• Engage and collaborate with senior staff to ensure effective delivery of our strategic and operational goals

To be successful in this role, you need relevant experience in:

• Experience working with dogs, preferably in a shelter environment
• Knowledge of dog behaviour, training and welfare
• Experience of successfully motivating, managing, and developing a high performing team and managing performance
• Experience of effectively managing competing and changeable priorities, a high workload and multiple complex issues and tasks

Please note that successful candidate(s) will be asked to evidence of their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

Location: Contracted to our Peterborough office with the flexibility for hybrid working
Salary: £33,000 - £37,000 depending on experience
Contract Type: Permanent
Hours: Full time (37.5 hours per week)
Benefits: We want all our employees to feel valued and engaged and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring we pay our employees fairly, we offer the following benefits: Flexible working, Generous annual leave, Private Medical Insurance, including dental and optical, Pension Scheme, Sick Pay, Death in Service, Employee Assistance Programme, Bike Loan Scheme, Cycle2Work Scheme, Eyecare, Discount Portal.
 
Closing date: Wednesday 4 February 2026
 
Interviews will be held on week commencing 16 February 2026
 
No agencies please
 
Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease.
 
This is an exciting opportunity for someone who excels at building strong relationships and enjoys helping shape areas of research. We are expanding our work at the intersection of kidney disease and cancer and need a skilled programme manager to help drive this forward.
 
We are looking for a confident, organised professional to coordinate our new Kidneys and Cancer initiative. You will build strong relationships with researchers and clinicians, manage timelines and activities, support workshops and meetings, and help identify opportunities that accelerate progress. You will communicate complex information clearly, enjoy working collaboratively, and bring a proactive, solutions-focused approach. You may also support additional programmes as they develop.
 
We operate a hybrid, flexible working style and the role is contracted to our Peterborough office. You will also be required to regularly attend external meetings and events.
 
If you are interested in the position, please complete the online application form and submit together with your CV.
 
We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.
 
About Kidney Research UK:

Kidney Research UK is the leading charity in the UK focused on funding research into the prevention, treatment and management of kidney disease. Our vision is the day when everyone lives free from kidney disease and for more than 60 years the research, we fund has been making an impact. But kidney disease is increasing as are the factors contributing to it, such as diabetes, cardiovascular disease and obesity, making our work more essential than ever.

At Kidney Research UK we work with clinicians and scientists across the UK, funding and facilitating research into all areas of kidney disease. We collaborate with partners across the public, private and third sectors to prevent kidney disease and drive innovation to transform treatments.

Over the last ten years we have invested more than £71 million into research. We lobby governments and decision makers to change policy and practice to ensure that the estimated 7.2 million people living with all stages of kidney disease in the UK have access to the most effective care and treatment, and to make kidney disease a priority.
Most importantly, we also work closely with patients, ensuring their voice is heard and is at the centre of everything we do, from deciding which research to invest in to how we plan our priorities and our work across the charity.

Those patient contributions are vital, always helping us and our partners to understand what life is like with kidney disease, always ensuring we see the patient behind the treatment and always reminding us that behind every statistic and every number is a person – the patients and the carers who inspire our mission and push us forward to make a difference and change the future of kidney disease.
 
You may also have experience in the following: Programme Manager, Research Programme Manager, Research Programme Coordinator, Health Research Manager, Clinical Research Programme Manager, Medical Research Programme Manager, Charity Programme Manager, Healthcare Programme Manager, Research Development Manager, Programme Lead (Health or Research), Research Projects Manager, Strategic Research Manager, Research Operations Manager, Charity, Charities, Third Sector, Not for Profit, NFP, etc.
 
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Westway Trust is looking for an inspiring and motivated Health & Social Care Tutor to deliver high-quality teaching to adult learners in North Kensington. You will design and deliver the Level 1 Award in Health and Social Care, supporting learners through engaging sessions, effective assessment, and tailored guidance.

The role involves preparing lessons and resources, carrying out initial assessments, tracking learner progress and attendance, and supporting learners to achieve positive outcomes. You will also contribute to the development of the adult learning programme and achieve key performance targets set by the GLA and RBKC.

This is a great opportunity for a committed tutor with experience in adult learning and a passion for supporting diverse communities.

Key responsibilities of the role include but are not limited to:

Teaching

• Deliver high quality sessions including theory and practical demonstrations.
• Lessons are well prepared, suitable resources are developed and marking and assessment is carried out to a high standard in a timely manner (including Scheme of Work and Lesson Plans)
• Appropriate diagnostics carried out to ensure learners are on the correct programme.
• Progress is monitored and tracked through one to ones and tutorials.
• Individual Learning Plans produced for all learners and termly Progress Reviews carried out and kept up to date.
• Learner attendance and punctuality is monitored and where this falls below expectations, suitable interventions are carried out.

Administration

• Maintaining up to date course files and submitting accurate data on attendance and achievement within agreed deadlines.
• Preparing groups of learners for accredited assessment (exam or portfolio) & non accredited assessment (RARPA), marking assessments and taking part in internal moderation and/or consultation meetings with appropriate Trust staff.
• Providing feedback on appropriate documentation for example observation, IQA reports etc.
• Running end of course evaluations and writing tutor end of course reviews.

General 

• To comply with any Health & Safety regulations and, in particular, be familiar with the procedure to be adopted in case of fire and or other Health and Safety concerns e.g. Risk Assessments.
• To attend and participate in meetings, including management meetings, end of term tutor meetings and Westway Trust staff meetings.
• Attending training with Westway Trust and the Royal Borough of Kensington and Chelsea and keeping up to date with developments in adult learning.

Qualifications:

• A relevant qualification at Level 3 or higher in Health and Social Care or, equivalent relevant and recent experience.
• Either a full teaching qualification for working in adult learning (DTLLS, PGCE or DET) or, a willingness to work towards a teaching qualification
• Previous experience in assessing and tutoring adult health & social care learners.
• Proven experience in adult education.
• A minimum GCSE English Grade C or equivalent.

Knowledge and Experience:

• Experience of teaching and assessing Health and Social Care qualifications in post 16/further education or adult education.
• Experience of teaching adult learners of mixed abilities and an understanding of appropriate teaching strategies in a similar role.
• Occupational competence/experience in health and social care setting.
• Experience of assessing and recording progress, both in accredited and non-accredited learning and supporting learners.
• Knowledge and experience of working with a variety of exam boards.
• Understanding of the RARPA (Recognising and Recording Progress and Achievement in non-accredited learning) system.
• Experience of working/teaching refugees and or asylum seekers.

Personal Skills:

• The ability to plan programmes of work and develop creative, relevant activities that will facilitate learning.
• The ability to motivate and encourage learners with a variety of learning experiences and from diverse backgrounds.
• Excellent communication skills, both verbal and written and the ability to work as part of a highly collaborative team.
• A flexible approach and a willingness to teach in a variety of community venues and to teach cover classes as required.

Benefits of working with us:

• Great location in the heart of North Kensington
• Investor in People (IiP) employer
• Free gym membership at health club one minute walk from the office
• Pension scheme
• Life Assurance
• Sick pay scheme
• Season ticket / bicycle loan
• Free eye test voucher

The application deadline is Sunday 25 January 2026 when applications will be reviewed and shortlisted for interview. However, we reserve the right to close the application early.  An early application is strongly recommended. Please apply directly from our website.

Support Manager

Do you have a can-do attitude, with line management, coaching, training and counselling skills?

Have you worked in the social care, mental health or retail service sectors?

Are you an effective multi-tasker with a passion to support the welfare and development of ex-homeless people?

We are delighted to be working with Emmaus Hampshire a vibrant and thriving social enterprise community and registered Charity who are now seeking a Support Manager to play a pivotal role in the lives of companions, focusing on their welfare and progress toward independent living, including assisting them with personal budgeting, through personalised support, coaching, counselling, and guidance.

Emmaus Hampshire provide accommodation and meaningful employment for ex-homeless people, employed in their recycled furniture retail store, pre-loved boutique, warehouse, workshop and community kitchen. As a Support Manager, you will be someone who thrives in a dynamic environment. You will demonstrate a belief in the potential of each companion individually, and the importance of the community in helping them to achieve it.

You will:

• Be an effective supervisor, leading people, tasks, and timelines in a service-related background such as catering, retail or customer service.
• Demonstrate strong planning and delegation skills, with the ability to manage operational controls and ensure efficient service delivery.
• Be proactive with a supportive approach to coaching team members, helping them develop skills, confidence, and resilience.
• Have an in-depth understanding of homelessness and social exclusion, and a commitment to addressing the challenges faced by vulnerable individuals.
• Solid grounding in social care management, upholding safeguarding, professional boundaries, and a supportive, individual-focused approach

If you are flexible, resilient, and adaptable, with an empathetic approach, and a genuine desire to empower others, we encourage you to apply.

If you are looking to change careers or return to work, and believe you have the right skills to carry out this role, please do apply? Providing you can match the skills, competencies and have some experience in at least one of the areas described then we would like to hear from you.

Please note that there will a requirement for DBS.

For more information, please contact Louise Portnall, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.

Closing date: 15th January 2026

Applications are being reviewed by Charisma on a rolling basis, so please apply without delay to avoid disappointment.

We are seeking a Communications and Marketing Manager to shape how our work is seen, understood and engaged with across local government and public policy. This role will lead the day-to-day delivery of our communications and marketing activity at a moment of growing influence and impact for the organisation.

Working horizontally across New Local’s practice, membership, policy and events work, the postholder will help ensure our ideas, relationships and activity are brought together coherently and effectively for our audiences. You will play a central role in developing compelling stories from our research, practice and partnerships, including the work of member councils. To do this, an interest in and understanding of the changing relationship between citizens and the state at a local level will be an important asset. 

This is a hands-on role for an experienced communications professional who combines strong editorial and digital skills with a willingness to think strategically, sound judgement and creativity. Success will be measured not just by the quality of individual outputs, but by the extent to which New Local’s communications feel joined-up, collaborative and mutually reinforcing across teams, extending the reach, influence and impact of our work. 

Your job will include: 

• Leading and delivering New Local’s communications and marketing activity, aligning content, channels and campaigns with organisational priorities and positioning. 

• Planning and coordinating communications for key publications, events, campaigns and moments, managing an editorial calendar that brings together policy, practice, membership and external opportunities. 

• Overseeing New Local’s digital presence, including the website, newsletters and social media, ensuring content is timely, engaging and high quality. 

• Working horizontally across teams to align messaging and identify shared stories, shaping joined-up communications that support membership growth, events, partnerships and policy influence. 

• Creating and commissioning high-quality content and assets, including written content, design and digital materials, drawing out strong stories from members and partners. 

• Using media, insight and data to extend reach and impact, supporting press engagement, monitoring performance and continuously improving communications activity. 

And more… As part of a small, friendly organisation you’ll have the opportunity to participate in other activities and support the wider development and delivery of New Local’s vision and strategy. 

Please visit our website for the full job description and details on how to apply. 

Candidates will be contacted for interview by Monday 9 February 2026.

First round interviews will include a task and will take place online on 16 and 17 February 2026

Second round interviews will take place on Thursday 26 February and Monday 2 March 2026.

Join our Support Meeting Service, as we grow to reach more people affected by lymphoma. There are two vacancies available for this role.

We’re expanding our friendly Support Meeting Service team to meet growing demand and provide specialised, person-centred support for people affected by lymphoma. These two new roles will help us reach more people, innovate and deliver services tailored to individual circumstances.

Support Meeting Facilitators
Working base: Home-based role
Hours: Around 20 hours a week, to include some evening work
Salary: Circa £30,000 per annum (pro-rata: £17,142 for 20 hours per week)
Contract: Permanent

About Us

Lymphoma Action has been providing expert information and wide-ranging support for nearly 40 years, helping thousands of people affected by lymphoma, the most common blood cancer in the UK. We have developed a great working culture that focuses on our values, as well as prioritising a creative, inclusive and supportive environment.

Lymphoma Action is an employer of choice, with staff receiving excellent benefits such as life assurance, employee assistance programme, flexible working, generous holiday entitlement and enhanced leave entitlements.

About You and The Role

As an online Support Meeting Facilitator, you’ll play a key role in creating safe, supportive spaces where people can connect, share experiences and feel less alone. You’ll be part of a small, welcoming team, supported by the wider charity, with the chance to shape services that make a real difference.

This is the perfect role for someone who has these key attributes:

• Demonstratable experience of facilitating support meetings and enabling peer support.
• Comfortable managing online meetings and able to explain complex information clearly and with empathy.
• Open to learning about lymphoma and willing to grow their knowledge alongside the role.
• A team player who can communicate and collaborate effectively and is willing to work flexible hours including regular evenings.

This is a remote role, with opportunities to meet your team and other colleagues at head office (Aylesbury, Bucks) at staff events throughout the year. You will need a private space for homeworking and availability to facilitate both daytime and evening meetings.

Our support meetings run from 11am–12pm, 2pm–3pm, and 7pm–8pm, Monday to Thursday. Facilitators need to be available for 30 minutes before and after each meeting for preparation and administration tasks. You'll be expected to cover a minimum number of meetings across the week, depending on your own availability and that of the other facilitators. Please note that candidates shortlisted for interview will be asked to provide more details about their availability.

We actively welcome applications that will help increase the diversity of our workforce, welcoming applications from those with disabilities and from minority groups and from different backgrounds and experiences.

Closing date: This role has a rolling closing date; suitable candidates will be interviewed as they present themselves. Please apply at your earliest convenience to avoid disappointment. 
Interviews: Online on a mutually convenient date

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.