Supporter care manager jobs

Lead with compassion. Deliver excellence in dementia care.

Age UK Enfield is a values‑led local charity supporting older people to live safe, independent and fulfilling lives. We are looking for an experienced, compassionate and highly organised Dementia Day Centre Manager to lead our specialist Dementia Day Centre at the Mabel Churn Centre.

The Dementia Day Centre Manager is a pivotal leadership role for someone who combines a deep commitment to person‑centred dementia care with strong operational, safeguarding and people management skills. You will be responsible for ensuring the service is warm, inclusive and dignified for people living with dementia, while also being safe, well‑governed and inspection ready.

Key responsibilities:

• Lead a structured, therapeutic day service with engaging activities tailored to individual needs.
• Champion safe practice and compliance, including safeguarding, assessments and the Mental Capacity Act.
• Recruit, lead and develop a high-performing team, ensuring consistent staffing and service continuity.
• Drive quality and smooth operations—maintaining inspection-ready records and oversight of transport and catering (including on-call/deputising as required).

About you

We are looking for a manager who is values‑led, confident and organised, and who understands the balance between compassionate care and robust governance.

You will bring:

• A Level 3 (or above) Health & Social Care qualification (or equivalent experience).
• Strong knowledge of dementia care best practice, safeguarding adults, and CQC Fundamental Standards (including MCA/DoLS).
• Proven experience leading staff and volunteers in a care or community setting.
• Confidence in assessment, person‑centred care planning, risk management and record keeping.
• Excellent IT skills and a clear commitment to maintaining accurate, inspection‑ready records.
• A genuine commitment to equality, dignity, inclusion and person‑centred practice.

Management and dementia‑specific qualifications, and experience overseeing transport or catering services, are desirable but not essential.

Why work with us?

At Age UK Enfield, we are proud to be:

• Values‑led: compassion, dignity and inclusion sit at the heart of everything we do.
• Supportive: we invest in our staff and believe strong leadership creates great care.
• Purpose driven: every role contributes directly to improving the lives of older people in our community.

If you are passionate about dementia care and ready to lead a high‑quality, inspection‑ready service where people truly matter, we would love to hear from you.

Closing date for applications: 3rd May 2026

Interviews will take place on 13th and 14th May 2026.

About the Role

Headway East London is looking for a compassionate and motivated Community Support Worker to support adults living with brain injury across our 13 London borough catchment area. You will support members in their own homes and local communities. This is a varied, people-focused role where you will work one to one in the community, helping individuals live with greater independence, confidence and choice.

You will provide support plans to offer support to manage activities at home, maximise opportunities and choices, support wellbeing and provide advocacy. Find out more about our Community Support Work service here: Community Support Work – Headway East London.

We have 3 available positions, two permanent contracts and a one fixed term contract for 12 months (maternity cover). 

If you want a role where your work genuinely changes lives, makes a real difference every day and aligns with strong charitable values, we would love to hear from you.

Principal Duties and Responsibilities

1. Conduct support sessions to a regular caseload of members in the community as a lone worker with remote office assistance.
2. You will work to maximise and maintain their autonomy and independence in their home environment or within the local community.
3. You will work collaboratively with the member to plan, organise and implement daily activities by developing daily and weekly structure and wellbeing plans.
4. You will be responsible for being the first responder, with remote manager support, in the event of any incidents, safeguarding issues or behaviour that challenges during support sessions.
5. Accompany and support members to appointments with health and statutory care providers and provide accurate notes for future reference.
6. Accompany and support members to access social, leisure, educational and vocational activities in the community.
7. Maintain a maximum income for members through completing benefit and grant entitlement and assist with financial budgeting.
8. Provide appropriate and relevant advice, information and advocacy to members and their families. Where appropriate liaise with other professionals and statutory and non-statutory organisations to make referrals or signpost to appropriate support services.
9. Maintain accurate and factual monitoring notes on our online database and report any incidents.
10. Conduct and monitor specific therapy / support / rehabilitation and risk management plans in accordance with case managers, therapists and other cprofessionals as required.

Key Relationships - Internal and External

Internal: Staff within the Service Department, Members (service users) and
their families and carers

External: External partners

Other

Apply the Headway East London values and behaviours to every aspect of the role at all times.

Protect and enhance the interests and reputation of Headway East London internally and externally.

Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability.

Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.

We are looking for a pragmatic, collaborative AI professional to join us as our AI Programme Manager at The Royal College of Radiologists (RCR). The clinical adoption of AI is becoming a central issue in medicine, and our specialities of radiology and oncology are at the forefront of this development. The RCR has a vital role to play in navigating the safe and effective implementation of this technology. This post is central to shaping the RCR’s position on AI, drawing on the expertise and insight of our members and fellows to ensure we remain leaders in this area. 

We are looking for an experienced programme manager to continue to drive the AI agenda, overseeing multiple programmes and collaborating effectively with multi-disciplinary stakeholder groups across the RCR and beyond. The ideal candidate will be proactive, analytical, and equally comfortable with strategic oversight and the finer detail of this complex, technical area. You do not need to be an AI specialist, but a strong interest in the subject and a working knowledge of NHS systems will be an advantage.

This role sits within our External Affairs team, reflecting the RCR’s commitment to engaging with and representing members and fellows on AI. You will build strong relationships with our data, policy, public affairs and media specialists, working together to strengthen the RCR’s member engagement and influencing work in this area. You will also collaborate with colleagues across the RCR who support the practical implementation of AI — for example, through developing guidance or planning our Global AI Conference. 

The successful candidate will be results-oriented, high-performing and a skilled communicator, with the ability to lead a team of ambitious and innovative professionals.

What you’ll do 

• Work with key internal and external stakeholders to deliver the College’s AI strategy, securing our position as a leading organisation in the healthcare AI space.
• Be the first point of contact for AI, both internally and externally. 
• Represent the College externally in meetings, groups and other forums, including as sole representative where required. 
• Manage AI workstreams in line with the College’s financial, contractual and HR delegation framework, from developing workstream plans to establishing and chairing advisory committees. 
• Identify and develop new AI projects as opportunities arise, building stakeholder buy-in and converting them into funded projects with tangible outcomes for the College. 
• Lead, motivate and support the AI team, fostering a productive and engaged working environment. 

What you’ll need 

• A keen interest in AI. 
• Strong programme management experience, particularly managing, evolving projects.
• Ability to work collaboratively and build and sustain effective working relationships with a diverse range of colleagues, partners and stakeholders at all levels. 
• Clear and analytical thinker.
• Ability to manage own time effectively and prioritise own work and work of others (officers) across a range of activities
• Experience leading a new area of work where flexibility, adaptability and opportunity spotting is key. 
• Self-starter, confident to initiate and progress work 

Our ambition is that the RCR leads the AI work in our specialities and your skills and ability to develop your AI knowledge, build relationships and lead projects of work could be what helps us achieve it. If this influential and exciting opportunity sounds like the role for you, we encourage you to find out more about it, the RCR and instructions on how to apply in the AI Manager candidate pack. 

Why join us:

• Make a difference to the lives of Doctors and medical specialties
• Hybrid working – up to 60% remote
• Modern working environment with home‑working equipment provided
• Generous annual leave, plus the option to buy up to 5 extra days
• Enhanced family‑friendly leave (maternity, paternity and adoption) for those with 2+ years continuous service 
• Excellent pension scheme
• Sabbaticals (5+ years’ service) and secondment opportunities
• Interest‑free season ticket loan and cycle to work scheme
• Employee Assistance Programme
• Long service recognition awards

Spectra’s Family Support Social Worker will provide frontline support to people living with HIV in South West London. These will include assessment, emotional support, advice and advocacy around housing, benefits or immigration. They will also facilitate signposting and refer service users into internal and external services including Counselling, Peer support, as well as other linked-in services.

Work in this post requires a social work qualification with demonstrable knowledge of social work models and interventions including strengths-based practice models. Contact with the individuals, their families, representatives of professional and community groups and the general public is a significant aspect of this post.

We are sector leading with our heritage, connections, and relationships. Our friends are superbly connected and ready to use their networks to help us. With a talented, hard-working team, we deliver amazing, creative and innovative fundraising events that have a huge capacity to inspire people.

We are looking for a strategic and relationship-driven Senior Philanthropy Manager (Events) to join our growing Philanthropy team. This role is pivotal in cultivating and deepening relationships with War Child’s philanthropic supporters, through the power of our high-value events.

Working in a fast-paced environment, you’ll bring deep expertise in the strategic role high-value events have for a philanthropic audience. With exceptional interpersonal skills, and a strong understanding of major donor fundraising you'll provide strategic input into the planning and donor experience of our high-value philanthropic events, ensuring these moments strengthen relationships and inspire giving.

This is an exciting opportunity for a highly motivated and experienced events fundraiser who has previous experience of working in a high-value team, with a passion for international development. You’ll join a high-performing, values-driven team at a time of exciting growth. You will shape the future of our high-value events programme and work closely with inspiring supporters, this role offers both influence and impact.

If you share our values and believe that children’s lives should not be torn apart by war, we want to hear from you.

Your role

As Senior Philanthropy Manager (Events), you will lead War Child’s high-value events programme, engaging high-net-worth supporters and Global Ambassadors to maximise income from major donors. You will focus on shaping and delivering the donor engagement strategy for high-value events, working collaboratively with colleagues to maximise fundraising impact. You will partner closely with the Ambassador & Advocate Manager, who is responsible for operational planning and delivery of events across War Child.

This role requires a strategic thinker who is comfortable building trusted relationships with high-net-worth individuals, C-Suite level executives, philanthropists and senior event volunteers and advisors, managing multiple priorities, and operating confidently in a high-profile environment.

Your responsibilities

• Lead the development of the philanthropy team’s high-value events portfolio, ensuring events are strategically designed to support cultivation and stewardship goals, including those hosted by Global Ambassadors.
• Advise the Head of Philanthropy on the development of War Child’s high-value events strategy, identifying opportunities to enhance impact and income.
• Work closely with the Head of Philanthropy and Philanthropy Lead to deliver income targets, contributing to wider team strategy and planning.
• Act as the team’s subject matter expert on high-value events, setting clear objectives and KPIs to measure success over time.
• Build and manage relationships with high-net-worth individuals involved in events, including event committees and advisory boards. Identify and progress prospects to develop long term, high-value relationships, progressing event attendees through the major donor pipeline.
• Represent the team at events, building relationships, identifying new opportunities, and ensuring a high-quality donor experience.
• Use Salesforce to provide donor insights and guidance on high value events, including guest list management, briefings evaluations, and development of data dashboards to inform future event strategy track attendee journeys, and assess long-term value.
• Working closely with the Research & Insights Manager, to produce high-quality, post event evaluations using an insights led approach to continuously improve philanthropic events.
• Ensure philanthropy messaging and donor experience at events reflect War Child’s values and impact.
• Collaborate across War Child UK and the War Child Alliance building strong internal working relationships that benefit the high-value events strategy.
• Engage senior leadership, trustees and key external stakeholders in high-value events where appropriate, providing briefings and strategic advice to maximise their effectiveness.
• Represent the Philanthropy function in cross-organisational projects, helping to shape strategic initiatives that strengthen philanthropic engagement and provide inspirational departmental leadership.
• Provide first-rate line management to the Philanthropy Assistant, modelling excellence in management that will result in line reports thriving in their role, with high standards of performance and behaviour.
• Monitor progress against income targets and contribute to accurate forecasting, reporting and budget planning.
• Contribute to organisational learning by capturing insights from event attendee interactions, staying up to date on sector trends and proactively identifying new opportunities.
• Champion best practice in fundraising, data protection, and donor care, ensuring compliance and ethical standards at all times.
• Always maintain an up-to-date knowledge of current activities of War Child and be an advocate of the War Child brand.
• Responsible for creating a culture committed to the safeguarding of children, and adults and compliant to War Child’s Safeguarding and PSEAH (Protection from Sexual Exploitation, Abuse & Harassment) policies.
• ·We are committed to building an inclusive and equitable workplace. All staff are expected to actively contribute to this by embedding principles of diversity, equity, inclusion, and belonging into their day-to-day work, decision-making, and interactions with colleagues, partners, and supporters.

​These duties provide a framework for the role and should not be regarded as a definitive list. Other reasonable duties may be required consistent with the grade of the role.

You are

•  Confident, engaging high value events specialist and fundraiser with exceptional networking and interpersonal skills (for both internal and external audiences) who can inspire high net worth and high-profile individuals to support War Child’s mission
• ·Significant experience in a similar special events/high value events role, with a specialist knowledge of high net worth major donor fundraising ideally within an international development or humanitarian NGO so you can present War Child’s work with authority.
• Experience advising on and optimising high-value supporter engagement at events, with a strategic understanding of how to deepen relationships through tailored experiences and be confident working alongside high profile individuals and Ambassadors who support our events
• Able to work independently in a target led environment with a proven track record of delivering successful high value fundraising events that achieve results, delivering against targets (including securing six-figure targets) and income growth.
• An excellent communicator, confident in managing relationships at all levels, influencing and negotiating as well as writing compelling formal and informal communications.
• Strong experience of project leadership and organisation including critically evaluating activities to achieve strategic priorities and maximise their effectiveness.
• Able to understand and clearly articulate international development issues and trends including War Child’s vision, mission and values and present War Child’s work with authority.
• Organised and able to plan and prioritise to meet multiple deadlines in a fast paced environment.
• Flexible and committed to supporting high-profile donor engagement, including attendance at events in the evenings or on occasional weekends, as part of delivering a sector-leading fundraising programme.
• Experience in line management is desirable but not essential.
• Up to date knowledge of fundraising regulation, compliance and GDPR, and its implications for fundraising policy and practise. Experience of using a CRM database, such as Salesforce.

 

Supporter Engagement Coordinator
Contract: Permanent
Hours: Part-time, 24.5 hours per week, Monday – Friday.
Location: SIA House, Milton Keynes, Hybrid working is available
Salary: £36,090 per annum FTE (£25,263 per annum for 24.5 hours per week)

Thank you for your interest in joining our special charity!

About Us

The Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury.

Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. We are the expert guiding voice for life after spinal cord injury.

About the Role

In this role you will help to grow, strengthen, and develop SIA’s voluntary income from individual supporters. Working with the supporter engagement manager, you will deliver individual giving activities to build SIA’s relationship with supporters so that they are actively, emotionally and financially invested in our work.

We are looking for an individual who is motivated, results-oriented, with a passion for developing relationships with donors and making a positive impact. Supported by the fundraising assistant, you will work with staff across the organisation, to retain and steward relationships, as well as attract new donors to maximise income across established streams. This role is also responsible for helping to identify and develop mid-level donors and other key supporters.

Benefits

• Annual leave: 28 days per holiday year plus bank holidays, increasing to 30 days after two years of service (pro-rated for part time employees)
• Access to Group pension scheme (6% employer contribution)
• Access to Group life assurance scheme
• Access to Healthcare cash plan
• Access to Employee assistance programme (EAP)
• Employee volunteer days
• Access to discounted gym membership
• Free car parking at Milton Keynes, Head Office
• Investing in Our People - all members of staff are encouraged to discuss their development plans and aspirations with their line manager. A budget is available for talent development.

This post will play a critical role in achieving our ambitions. We hope that the role inspires you and we look forward to receiving your application.

Closing date: 9am Wednesday 22 April 2026
Interview date: Thursday 30 April 2026 at SIA House, Milton Keynes

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture.

We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.

No agencies please.

We are looking for a creative and passionate person to be responsibile for securing financial support to sustain and grow the Charity's work. A priority is to lead a £3M campaign for a new building. 

Background

The history of our Charity stretches back over 230 years to the foundation of a school for the blind by Edward Rushton. Since 1898 the school has been based in Wavertree and in 2016 Rushton Futures opened alongside the school, providing a service for young adults aged 19+ with complex needs. 

About the Rushton Centre Project

The Development Manager's primary work in the initial phase of the role will be to direct a fundraising campaign for the new Rushton Centre. The Centre is being designed to meet the changing needs of the Charity. As well as a hydrotherapy pool, we want to open a cafe which will give young people with additional needs opportunity for work, and we want to create additional spaces. The Centre will cost an estimated £4M. The Trustees are in a position to contribute £1M from reserves, but the Development Manager will play a crucial role in designing and implementing a fundraising strategy for the remaining funds. 

Key Tasks

1. Develop and implement fundraising strategies and campaigns to meet organisational goals and ensure financial sustainability.

2. Identify and cultivate relationships with potential donors, sponsors, and foundations, including individuals, corporations, and community organisations.

3. Research and pursue grants and trusts applications, managing the process from start to finish.

4. Coordinate and oversee current charitable donations and legacies.

5. Work with colleagues at the Charity to identify funding priorities; liaise with key post-holders, including the Finance Manager, to meet audit and compliance requirements.

6. Organize fundraising events and initiatives, such as galas, charity drives, and online campaigns, to generate donations and increase public awareness.

7. Manage donor databases and maintain accurate records of contributions, sponsorships, and communications.

8. Take a supporter-centred approach in all your work, building strong, respectful relationships with donors.

9. Communicate the organization’s mission and impact to donors, stakeholders, and the public through presentations, newsletters, and promotional materials.

10. Be responsible for managing and promoting our fundraising profile through social media and other online presence.

11. Monitor and evaluate fundraising campaigns to assess effectiveness and inform future strategies.

This post is not exhaustive of the above responsibilities. For full roles and responsibilities, please contact our HR Team for an application pack. 

Job details, benefits and application process

Hours: Full time (37 hours per week)

Location: Hybrid. Based in Wavertree and Remote.

Pay: £35K - £40K, depending on experience

Benefits:

• Flexible working
• 24 days annual leave + Bank Holidays
• Pension Scheme (7.5 employer contribution)
• Refer a friend Scheme (Currently £500)
• Employee Assistance Programme
• Medicash
• Cycle to work Scheme
• Salary Sacrifice Pension Scheme
• Christmas Club
• Occupational Sick Pay
• Death in Service

Please note we do not accept CVs. To apply for this post, please complete the application form and return to our HR Team by 9am on Tuesday 5th May. Interviews will be on Tuesday 19th May. 

This post is subject to an Enhanced Disclosure and Barring Service Check. 

Why Join Us

At The Care Workers’ Charity, everything we do is focused on supporting care workers across the UK. From providing crisis grants and mental health support to campaigning for a fairer future for the workforce, our work makes a real and lasting difference to people who give so much to others every day.

This is an exciting opportunity to join a small, close-knit team at a pivotal moment in our growth. You will play a central role in shaping how we tell our story, build our supporter base and deliver events and fundraising campaigns that genuinely move the dial. Your ideas will be heard, your work will matter, and you will see the impact of what you do.

You will be joining a small, friendly and supportive team where your contribution is genuinely valued and where you will have real ownership of your work.

The Role

We are looking for an experienced, driven and creative Marketing and Events Manager who brings a genuine passion for fundraising and events — and the skills to match. This is not primarily a desk-based marketing role: you will be the engine behind our events programme and a key driver of our fundraising income.

Reporting directly to the CEO, you will lead the planning and delivery of CWC’s events calendar, manage our fundraising activities, and oversee the work of the Marketing and Events Officer. You will be equally comfortable developing the strategy and getting stuck into the detail of execution.

Events will be at the heart of what you do. You will take ownership of our flagship event, coordinate a varied programme of fundraising events, sector conferences and networking activities, and ensure every event is professionally delivered and leaves supporters feeling connected to our mission. You will manage relationships with venues, suppliers and sponsors, and keep a close eye on budgets and income targets.

Fundraising will be a core focus. You will be responsible for achieving financial targets from individual and corporate fundraising, developing creative campaigns across platforms such as Enthuse and JustGiving, and building the kind of relationships with supporters and partners that turn one-off donations into long-term engagement.

Alongside this, you will lead and support the Marketing and Events Officer, ensuring our marketing output — social media, newsletters, website content and campaigns — is consistent, engaging and aligned with our strategic goals.

About You

You will have a proven track record in events management and fundraising, ideally within the charity sector. You know what it takes to plan and deliver events from first concept through to post-event evaluation, and you understand how events can drive income as well as awareness.

You will be a confident, organised and proactive person who can manage competing priorities without losing sight of quality or deadlines. You will be comfortable working independently, managing your own workload and supporting others to manage theirs.

Our ideal candidate will have:

• A proven track record in events management, with demonstrable experience of delivering fundraising income from events
• At least two years’ experience in a charity fundraising or events role
• Experience of line managing or supervising others
• Excellent relationship-building skills with sponsors, corporate partners and individual supporters
• Confidence using fundraising platforms (e.g. Enthuse, JustGiving) and CRM/database systems (Hubspot experience an advantage)
• Strong working knowledge of social media platforms, email marketing tools and website content management
• Experience managing budgets, monitoring income and expenditure, and reporting on financial performance
• Excellent written and verbal communication skills
• High attention to detail and strong project management skills
• Genuine enthusiasm for the charity’s mission and the people we support

Knowledge of the health and social care sector would be a distinct advantage, though not essential.

We Offer

• A salary between £32,000 and £34,000 per annum
• 25 days’ annual leave plus bank holidays
• A flexible, remote-working environment — you must be based in England
• A friendly, supportive team culture where your contribution is genuinely valued
• The opportunity to make a real difference to the lives of care workers across the UK

If you are ready to bring your events and fundraising expertise to a cause that really matters, we would love to hear from you.

We're looking for two kind, compassionate and resilient Specialist Support Workers to join our Mental Health Social Care Service in Tower Hamlets. No personal care or experience required.

£29,500 per annum, working 40 hours per week.

Want to feel valued? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

• Undertake key-working responsibilities for a caseload assigned by the Manager
• Conducting regular flat checks and medication spot checks.
• Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
• Create support plans / risk assessment plans for providing appropriate services based on the assessment and reflecting the services and resources available
• Support customers to access local activities and services to maintain and improve health and well-being, avoid hospital admission, support to access and maximise welfare benefits

About you:

Relationship-building: Empathy and respect for all individuals, with the ability to build relationships and understand people's motive and perspectives.

Motivation: Committed to making a positive impact for individuals.

Adaptability: Resilience and flexibility in changing circumstances, with the ability to work under pressure and deal with uncertain or unexpected outcomes

Communication: The ability to collaborate with and influence a wide range of people in person and through written communication

What you'll bring:

Essential:

• Up to NVQ Level 2/3 or equivalent.
• Past or present experience in providing support to people with mental health, Learning Disability, Substance misuse and Autism.

Desirable:

• Worked in a customer care setting with transferrable skills.

About us:

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Position:

We’re hiring: A fixed term Gift Aid Officer. Location: Hybrid London Are you detail-focused, analytically minded, and have experience of working with Gift Aid?

MSF UK is looking for a Gift Aid Officer to be part of our Gift Aid team, helping unlock vital additional funding for our lifesaving medical work around the world. In this role, you’ll: Oversee the administration of Gift Aid, and other forms of tax-efficient giving, to maximise MSF UK’s income. Claim Gift Aid income across multiple income streams ensuring that MSF UK remains compliant with HMRC regulations. Support on delivering regular Gift Aid communications to supporters following HRMC best practice. You’ll be part of a fast-paced, ambitious team with a big impact. Join us and be part of the world’s leading emergency medical aid organisation.

Hours: 37.5 hours per week, Mon Fri

Duration: 9 Month Fixed Term Contract

Location: London - hybrid, 2 days per week in London office (Including Wednesdays)

Salary:£ 36,437.07 to £ 44,534.19 per annum

Salary is offered in line with our pay framework and typically starts at the entry point of the band. Salary increases are considered annually and are subject to our appraisal and performance review process.

Job Purpose:

The primary role of the Gift Aid Officer is to oversee the management of Gift Aid Claims, and other forms of tax-efficient giving, within the Fundraising team. This includes reviewing the production and submission of MSF’s Gift Aid claims to HMRC each month via a 3rd party, preparing data and submissions for other types of tax efficient giving, such as Discretionary Trusts and identifying and implementing opportunities to maximise this income channel for MSF.

They are also the main point of contact for the Fundraising team, providing training and advice on Gift Aid, and maintaining relevant user guides and documentation. The Gift Aid Officer will also liaise directly with supporters on Gift Aid queries.

Knowledge, Skills & Experience: 

• Experience in the practical use of personal IT equipment and Microsoft Office 365 suite. The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, One Drive and Yammer.
• Demonstrable working knowledge of HMRC’s Gift Aid Scheme and processes
• Considerable experience of Gift Aid management within a fundraising environment
• Experience of UK charity database systems, within a fundraising environment
• Experience of working with 3rd parties on Gift Aid claims and processes
• Demonstrable knowledge of Microsoft Excel to an intermediate level including the ability to produce and manipulate pivot tables
• An excellent level of numeracy, combined with accuracy and an attention to detail is a must
• A systematic and organised approach with a proven ability to follow things through and meet regular deadlines
• Self-motivated, flexible and able to work without close supervision within a team environment
• Confident interpersonal and negotiating skills which show an ability to manage and build relationships with supporters, external suppliers as well as with colleagues
• An excellent communicator with training experience and the ability to deliver complex information to a variety of internal stakeholders in an accessible and relevant way
• A proven track record in managing a busy workload to deadlines whilst maintaining attention to detail on the job at hand
• Professional telephone manner with a friendly, empathetic, calm manner and an ability to connect with supporters
• Excellent written communication skills, with the ability to convey Gift Aid and its complexities to MSF’s supporters
• Flexibility to take on other related tasks combined with a willingness to learn
• Fluency in written and spoken English
• Commitment to the aims and values of Médecins Sans Frontières

We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we fight every day to save lives. We are Team KSS, a close-knit team of dedicated, skilled, sector-leading experts with an incredible level of expertise. We are passionate about what we do which drives us to always deliver our very best. 

We’re driven by our purpose of saving lives and ensuring the best possible outcomes for our patients. Last year alone we responded to over 3,100 incidents. We are fearless and tireless in fighting to save every life. 

Our charity headquarters and forward operating base are located at Rochester Airport, with our aircraft hangar and maintained at Redhill Aerodrome. When the call comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes. 

Main Purpose of Role: 

The main purpose of the role is to provide a key support to Income Generation teams in delivering consistently gratifying interactions between KSS and its supporters, and championing our external-facing supporter service standards.  

INCLUSION AND DIVERSITY:

KSS is committed to creating an equal, diverse and truly inclusive culture where everyone feels welcome and able to be their authentic selves. 

We believe that everyone has the right to live without fear or prejudice, and be treated fairly, and with respect and dignity regardless of race, age, gender, disability, sexual orientation, social class, religion and belief. 

We reserve the right to close the position early if the role is filled. 

Benefits package is correct at the time this advert was published.  

REF-227 547

We are looking for an inspiring Support Services Manager to lead our supported housing schemes, ensuring high‑quality, person‑centred support for women and children across our services.

If you are passionate about transforming lives, improving service quality and leading dedicated teams — we’d love to hear from you.

About the Role

As Support Services Manager, you will:

Lead and develop high‑quality support services

• Provide operational leadership across supported housing schemes
• Ensure trauma‑informed, person‑centred support plans and risk assessments
• Monitor KPIs, contractual compliance and service performance
• Drive service improvement and co‑production with clients

Manage, motivate and develop staff

• Line manage Support Workers and Volunteers
• Ensure supervision, training and performance management
• Support recruitment and staff development across the region
• Build a strong, motivated and skilled team

Champion safeguarding & risk management

• Act as a safeguarding champion across supported housing
• Ensure robust risk assessments, incident reporting and GDPR‑compliant records
• Support staff to maintain the highest safeguarding standards

Ensure housing & compliance excellence

• Work closely with Estates teams to maintain safe, compliant accommodation
• Support quality improvements across physical properties and service delivery

Build impactful partnerships

• Liaise with local authorities, commissioners, health partners and referral agencies
• Represent Life at case conferences, multi‑agency meetings and contract reviews
• Identify and respond to new referral opportunities

Drive quality, governance & reporting

• Produce performance reports and maintain audit readiness
• Support strategic growth and contribute to the department’s business plan
• Promote Life Charity within local communities and public forums

Manage budgets & resources

• Monitor expenditure and support resource planning
• Support with funding bids and service redesign
• Work with finance teams to ensure clients receive appropriate financial support

We’d love to hear from you if you have:

Essential experience & skills

• Experience managing or delivering support and/or care services
• Understanding of supported housing and estates management
• Strong knowledge of support planning, risk assessment and safeguarding
• Excellent communication skills with the ability to engage at all levels
• Strong organisational, leadership and problem‑solving abilities
• Ability to work independently, handle pressure and prioritise workloads
• Commitment to equality, diversity and inclusion
• Full UK driving licence

Desirable

• Relevant housing qualification (e.g., CIH Level 4)
• Experience working in a charity environment
• Experience in troubleshooting or service improvement roles
• Good strategic awareness

About Life: 

Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish. 

Our services include:  

• Supported housing and community support   
• Counselling and skilled listening   
• Free pregnancy tests and baby supplies  

Our values :

All our work is underpinned by the following universal human values: 

• Humanity – All people are special and equal 
• Solidarity – We’re with you and for you 
• Community – We’re better together 
• Charity – Doing good for one another 
• Common good – Building a better world 

Information about the role: 

For further information, please see the attached job description. 

Salary: £34,000 per annum

Hours: 35 hours per week over 5 days

Location: Home Based with Extensive Travel across the Midlands and South East England

Benefits:  

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:  

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) 
• Birthday Leave  (applicable after 1 years service)
• Additional annual leave for long term service  
• Company Pension Scheme  
• Signed member of the Menopause Workplace Pledge 

Safeguarding and Equality: 

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.   

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.  

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.  

CQC Registered Manager (Independent Living/Domiciliary Care) 
Location: Remote – National  
Contract: Full Time | Permanent
Salary:  £33,000 - £35,000 per annum
Requirement: Full UK Driving Licence essential

A leadership role with heart.

Are you looking for a management role where you can see the impact you make every day in a worthwhile (and often overlooked) area? Where you can benefit from the specialist experience of a committed, established team around you AND be a part of the growth of a national charity? Where no two days are the same, but where each day makes a difference to people living with deafblindness and complex needs?

What you’ll be doing

As Registered Manager, you will be responsible for the day to day operational management of Deafblind UKs Independent Living/Domiciliary care Services, and community communicator guide support.

That means:

• Lead the day-to-day management of domiciliary care, independent living, and communicator guide services
• Deliver high-quality, person-centred support that promotes independence and positive outcomes
• Manage and develop Care Coordinators, Team Leaders, and support staff to drive performance
• Ensure full compliance with Care Quality Commission standards, including inspections, audits, and reporting
• Build and maintain strong relationships with local authorities, health professionals, and stakeholders
• Oversee care planning, reviews, and service delivery in line with individual needs and outcomes
• Manage service budgets, rotas, and resource allocation effectively
• Lead recruitment, induction, supervision, and ongoing development of staff teams
• Promote a positive, open culture with a focus on quality, safeguarding, and continuous improvement
• Monitor performance, manage risk, and implement improvement plans where required
• Ensure safe practices across all services, including medication, safeguarding, and health & safety
• Act as an ambassador for Deafblind UK, supporting service growth and development
• Participate in on-call duties and work flexibly to meet service needsI

In short — you’ll keep the service strong, the team motivated, and the standards high.

About you

You will need to have solid previous experience as a Registered Manager with CQC, along with:

• Experienced in supported living or regulated care
• Comfortable leading teams and juggling rotas
• Familiar with CQC regulations and compliance
• A natural communicator who can build strong relationships
• Level 5 Leadership & Management (or equivalent) or working towards

Never worked with deafblind individuals before? No problem at all. We’ll give you all the training you need.

What matters most is your leadership, compassion and drive to make services better.

What you’ll get in return

• 25 days annual leave plus Bank holidays (increases by a day at both 3 years of service and 5 years of service)
• Westfield Health – which includes the below:
• Cash reimbursement for a range of health-related costs that we all incur regularly, such as dental and optical costs, hospital in patient or day care, and more.
• Cover is for yourself, and certain cash benefits cover up to 4 dependent children
• A Doctor line giving access to a GP 24/7
• A discount scheme
• Gym membership discounts
• 24-hour employee helpline
• Workplace Pension - eligible employees are enrolled onto the workplace pension scheme

Why Deafblind UK?

We’re a national charity with a big mission: helping people with deafblindness live full, independent and connected lives.

From specialist support services to national advocacy, we work every day to create a world where sensory disabilities don’t limit opportunity.

And we do it with passionate people who care about what they do.

Who we are

Social AF are experts in Social Media Moderation, supporting some of the UK’s most recognised charities to manage high-volume, high-risk online communities with care, consistency and expertise. Established in 2021, we work with some of the biggest names in the third sector.

Our reputation for delivering an excellent social media moderation service has helped the company grow at a rapid pace. Our services include: 

• Social media moderation

• Facebook group moderation

• Supporter experience

We work at the frontline of charity communications, helping organisations engage their audiences, protect their communities and respond to sensitive issues in real time.

About the role

We’re looking for experienced social media and communications professionals to join our freelance moderation team.

Our moderators support a range of charity partners, working across always-on activity as well as high-profile campaigns and appeals. You’ll act as the voice of each organisation — engaging with supporters, answering queries, and ensuring conversations are managed safely and effectively.

This role is well suited as a flexible, additional source of income. Most of our moderators are freelancers or consultants working alongside other roles.

Working pattern

Moderation takes place between 9am and 9pm, Monday to Sunday.

Rather than working in one continuous block, you’ll complete your hours in short check-ins across the day to maintain coverage and meet response time targets.

Each account is allocated a set number of ‘active moderation hours’ per day (e.g. 2-3 hours), which are spread across multiple sessions.

For example, 3 hours may be split into 5-6 check-ins throughout the day.

You must be able to:

• Start moderation from 9am (or earlier)

• Monitor activity throughout the day

• Complete a final check before 9pm

• Adhere to our sub-3-hour response time

Please note: In your first month, you will typically start on fewer accounts and hours (approx. 3 per day) while you get up to speed. Hours usually increase from month two onwards.

Key Responsibilities

• Act as the voice of our charity partners, consistently applying their tone of voice and brand guidelines

• Respond to comments, messages and queries in a timely, accurate and empathetic way

• Maintain a response time of under three hours

• Identify, manage and de-escalate negative or inappropriate content

• Hide or remove content in line with moderation policies

• Identify and escalate safeguarding concerns appropriately

• Signpost users to relevant support services where needed

• Encourage positive engagement and supporter action, including donations where appropriate

• Work across a range of moderation tools e.g. Sprout Social, Meta Business Suite, Agorapulse, Brandwatch

• Manage your workload independently while following clear processes and guidance

What We’re Looking For

Essential

• Minimum 3 years’ professional communications experience, working in-house for a charity or non-profit

• Proven experience moderating social media channels

• Excellent written communication skills, with strong attention to detail

• Ability to work independently and manage time effectively across multiple check-ins

• Confidence in making judgement calls using guidance rather than scripts

• Understanding of fundraising and how charities engage supporters

• Ability to remain calm and professional in high-volume or sensitive situations

• Availability to work 3-6 days per week, including at least one weekend day

• Flexibility to adapt quickly if issues arise

Desirable

• Experience using moderation and social media management tools e.g. Sprout Social, Meta, Agorapulse, Brandwatch

What our moderators say:

“I love the flexibility of the role. The team are great and very supportive, but the flexibility allows you to still do things whilst working.” - Megan

“Working with Social AF has been so rewarding, I’ve been able to work with some amazing national charity partners. The team are so friendly and the flexibility has been really beneficial for my work-life balance.” - Sarah

Interviews: w/c 11th May

Compulsory training: 26th May - 10am - 4pm

Start date: w/c 1st June