Supporter care manager jobs

About the role: 

This role involves providing information, support and advice, particularly around welfare benefits, housing and learning disabilities to Carers through one-to-one case work, and group facilitation. 

Our Charity: 

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more.In short, we are the Carer's friend and advocate, often helping Carers through difficult times. 

Benefits of working for Wandsworth Carers’ Centre: 

• Hybrid on completion of induction period with a minimum 60% office based

• Friendly team and working environment 

• Annual leave starts at 31 days increasing to 36 days plus bank holidays

• Contributory company pension, 

• Ongoing training and development opportunities

• Employee assistance program.

As the successful candidate, you will have experience of working in front line services, giving information and advice, as well as advocating on behalf of another and providing one to one support. You will have excellent communication and IT skills, and a commitment to working in the voluntary sector.

If you're committed to working in the voluntary sector and want to be part of a diverse team that makes a real difference to people’s lives, this role is for you! 

Key Responsibilities Include: 

• Providing advice & advocacy on welfare benefits and housing. Minimum of 3 days a week.

• Providing one to one support to Carers of people with Learning Disabilities. 

• Facilitation of the Learning Disability Carers Peer Support Group 

• Maintaining accurate case records, adhering to AQS standards.

• Managing your own case load 

Essential Requirements Include: 

• Experience of, or ability to provide one to one support, information, advice and advocacy, including welfare benefits. 

• Developed IT skills 

• The ability to balance and prioritise a busy and varied workload. 

• Ability and commitment to work on own initiative and as part of a team.

• Ability to deliver training and information sessions. 

• Experience of or ability to facilitate groups in person and online. 

Please see the job description and person specification for a full list of responsibilities and requirements.

Wandsworth Carers’ Centre is an inclusive employer, committed to the continued development of a diverse workforce.

Chef – The Granary at Caring For Life

Share great food. Serve with purpose. Be part of a Christian mission that changes lives.

At Caring For Life, everything we do flows from our Christian mission of servanthood, seeking to bring glory to God through the way we care for people. In our social enterprise restaurant, The Granary, that mission is lived out daily through excellent food, genuine hospitality, and a warm welcome that reflects the love of Jesus in a practical way.

We are looking for a Chef who is passionate about food, people, and purpose. Whether you are starting out in your catering career, building experience, or already working at Sous Chef or Deputy Head Chef level, this is an opportunity to grow your skills in a supportive environment where excellence and service go hand in hand.

Our aim is simple: to serve outstanding food, offer outstanding care, and create a place where every customer feels valued and welcomed.

Line Management

This role is supported and supervised by the Head Chef.

Role Purpose

To prepare and deliver high-quality food for customers of The Granary, while contributing to a team environment that reflects the Christian mission of Caring For Life through excellent service, care, and hospitality.

You will play a key part in maintaining high standards in food preparation, hygiene, and customer service, while helping to create a warm and welcoming atmosphere for all who visit.

Key Responsibilities

• Prepare and present dishes to a consistently high standard in line with recipes, dietary requirements and allergen procedures
• Support the kitchen team in maintaining excellent food hygiene, safety, and cleanliness standards
• Ensure all food is prepared, stored, and served safely and correctly, including regular date and quality checks
• Maintain a clean, safe, and well-organised kitchen and restaurant environment at all times
• Assist with soups, daily specials, and menu items, contributing ideas where appropriate
• Support special events, functions, and private bookings when required
• Work collaboratively with the Head Chef to develop new dishes and products, including promoting Caring For Life farm produce where possible
• Provide a welcoming and friendly service to all customers, including elderly and vulnerable visitors, creating space for conversation and care
• Take part in team prayer times and contribute to the spiritual life of Caring For Life as appropriate
• Where appropriate, share personal testimony of Christian faith in a natural and respectful way with customers, volunteers, or the wider community
• Occasionally assist in representing Caring For Life at church or supporter events

About You

We welcome applicants from a range of experience levels. You may be:

• Starting out in your catering career and keen to learn
• Building solid kitchen experience and looking to grow
• Already working at Chef, Sous Chef, or Deputy Head Chef level

You will be:

• Passionate about food and delivering high standards
• A team player with a positive and flexible attitude
• Committed to cleanliness, hygiene, and food safety
• Willing to learn, develop, and take responsibility
• Supportive of Caring For Life’s Christian mission

Training & Development

You will receive full induction and ongoing training, including:

• Food hygiene and safety (minimum Level 2 CIEH)
• Manual handling
• Health and safety procedures
• Ongoing in-house training and development opportunities

Place of Work

Crag House Farm, Otley Old Road, Leeds LS16 7NH

Hours

5 days per week working between Monday and Saturday, 9-hour shifts
The Granary is open Monday to Saturday (9am–4pm)
Weekend working on a rota basis is essential
Some evening work may be required for functions, this fairly infrequent

Annual Leave

30 days per year (including bank holidays, which may be required as working days depending on rota)

Other Information

Caring For Life is committed to safeguarding children and vulnerable adults. An enhanced DBS check will be required for this role.

This post is exempt from the Rehabilitation of Offenders Act 1974.

As our Fundraising Officer (Community) you will be a key member of the income generation team for Winchester Hospice Fundraising Charity, joining at an exciting time following significant growth in revenue generation. You will drive our community fundraising efforts, delivering our ambitious plans and meeting financial targets.

You will lead innovative fundraising campaigns, foster and manage community relationships and ensure exceptional supporter experiences. Your role will encompass key community fundraising campaigns to maximise support and donations from both community groups and individuals.

In this role you will collaborate with the wider team to ensure a unified and effective approach to fundraising to ensure that the charity is financially sustainable and widely recognised by the local community. You will support the promotion and delivery of significant events, provide excellent stewardship and enhance supporter journeys. Your proactive, can-do attitude and dedication will play a crucial role in achieving substantial revenue growth and driving the success of our strategic initiatives.

This role supports the finance function by leading the preparation and integrity of management accounts across the National Centre for Circus Arts group. Working closely with the Head of Finance, the Management Accountant ensures that financial processes, controls and reporting are robust, accurate and delivered to a high standard.

The role prepares monthly management accounts, supports budgeting and forecasting processes, and provides financial analysis and reporting to budget holders. It serves as a key point of contact for internal stakeholders, helping non-finance colleagues understand financial information and improve decision-making.

The post holder oversees core transactional processes including purchase and sales invoicing, reconciliations and payment runs, ensuring compliance with internal controls and policies.

This is a hands-on role in a busy, collaborative environment, requiring strong attention to detail, organisational skills, and the ability to manage competing priorities while maintaining accuracy and professionalism.

To apply, please complete the online application form, where you will upload a CV and be asked to write a response to three questions which are available on the Job Description.

Team: Branch Support Unit 

Location:Chelwood Gate, East Sussex (Hybrid working) 

Work pattern: 33 hours per week, Monday to Friday (very occasional weekend working may be required) 

Salary: Up to £26,828.94 per annum 

Contract: Fixed-term contract until the end of December 2026 

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. 

Will you join us and make life better for cats? 

Responsibilities of our Branch Support Unit Advisor: 

• Deliver proactive operational and administrative support to Volunteer Teams, Centres, and regional Operations staff, managing communications, enquiries, and departmental processes 

• Coordinate and support volunteer engagement activities, including recruitment drives, events, and with charity policies, while facilitating cat relocations and centre visits 

• Lead on organising meetings and events, sourcing cost-effective venues, managing logistics, and supporting project implementation across regional teams 

About the Branch Support Unit team: 

• We sit within the Central Operations team 

• Our day-to-day work includes; maintaining branch information on the database; arranging events lottery licenses, PetPlan, cat relocations, NCC visits and processing Annual Returns; supporting Operations staff with projects and collating and dispatching mail outs to Volunteer Teams and centres 

• We currently have a team of 8 AND ONE TEAM LEADER 

What we’re looking for in our Branch Support Unit Advisor: 

•  Administration experience preferably within an office environment 

• A customer service background with experience interacting with members of the public 

• Proven ability to multi-task and work on own initiative, accurately and under pressur 

• A confident communicator, particularly using the telephone 

• Strong Microsoft Office knowledge including Word and Excel 

• A full UK driving licence and access to a vehicle is preferred 

• Able to travel away from home with some overnights 

What we can offer you: 

• range of health benefits 

• 26 days’ annual leave plus bank holidays, increasing with length of service 

• Salary Finance, which empowers you to take control of your financial wellbeing 

• and much more, which you can learn about

Interested? Here’s how to apply: 

Application closing date: 21st May 2026 

Virtual interview date: 4th & 5th June 2026 

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to. 

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.You may be just the right candidate.

If successful, your recruitment journey will include: 

1. Anonymised application form 

2. Virtual interview & Task via Microsoft Teams 

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes. 

Please emailif you require any adjustments to be made for you to complete your application or to participate in the recruitment journey 

Join BookTrust, the UK’s largest children’s reading charity, and help change children’s lives through reading. For more than 100 years, we’ve been inspiring a love of books and reading, reaching millions of children every year, particularly those from low-income families and vulnerable backgrounds.

We are looking for a Senior Individual Giving Officer to deliver innovative, insight-led fundraising campaigns that grow supporter engagement and maximise income. Working as part of a supportive, ambitious and collaborative team, you’ll gain experience across the full Individual Giving programme while helping bring the joy and benefits of reading to children across the UK.

This is an exciting opportunity for a creative and data-driven fundraiser who enjoys managing campaigns end-to-end and is passionate about delivering an excellent supporter experience. You’ll help shape and deliver multi-channel campaigns, test new ideas and fundraising products, and use insight to drive performance and long-term supporter relationships.

The role can be based in either our London office in Farringdon or our Leeds head office, with a minimum of eight office days per month.

Fundraising at BookTrust

As a charity, fundraising is central to BookTrust’s mission, enabling us to bring our work to life and reach more children through a diverse portfolio of income generation, including mixed models of trading and philanthropy.

You will join a friendly, supportive, and ambitious fundraising team working together to generate sustainable income that supports our mission through the funding of programmes and projects and ensures excellent stewardship of our donors. As part of our new strategy, we aim to grow our income significantly over the next five years. With current annual income of £12.4m and a strong base of long-term committed funding, we are well positioned to expand our work. As we expand our work and reach more children and families, developing new income streams is a key organisational priority. The Individual Giving function within the Fundraising team, where this role sits, has been tasked with growing income to £2 million by 2030. We will do this by improving our supporter experience and engagement, employing a test-and-learn strategy across a range of campaigns and being data-led in everything that we do. 

Job Purpose

The Senior Individual Giving Officer plays a central role delivering the campaigns and plans that will achieve the Individual Giving programme income targets. The post holder, working closely with colleagues across BookTrust, will manage existing and test new Individual Giving campaigns and develop and test new fundraising products in order to generate income from new and existing supporters.

This is an exciting time to join BookTrust as we invest in growing our Individual Giving programme and develop new ways for supporters to help children discover the life-changing benefits of reading.

Key Responsibilities: 

Programmes and projects

• Manage acquisition and retention campaigns including testing new audiences and channels.
• Deliver effective supporter journeys to ensure the highest possible standards of donor experience. 
• End-to-end campaign management across the fundraising mix including legacies, mid value and in memory. 
• Support the testing and development of new community and events fundraising opportunities. 
• Work closely with and support the Individual Giving Lead to ensure all activity is delivered on time and to budget, contributing to annual income targets. 

 
Relationships

• Work collaboratively with colleagues across marketing, digital, comms and across the organisation. Work closely with Supporter Services and CRM colleagues to ensure best experience for our supporters
• Work effectively with external suppliers and agencies, maintaining strong working relationships. 

Budgeting, analysis and reporting

• Monitor and control income and expenditure against targets outlined in annual plans.
• Feed into quarterly forecasting and annual budget setting processes.
• Closely monitor campaign results, provide updates on performance and produce post-campaign analysis reports.
• Make recommendations to improve the performance of future campaigns based on evidence and data.
• Contribute to CRM development and update existing reporting mechanisms.

Other

• Keep up to date with innovation and changes in the sector and external environment.
• Undertake other duties as required that are commensurate with this role.

At Endometriosis UK, we are passionate about driving political change for the 1 in 10 women and those assigned female at birth living with endometriosis in the UK. This role will play an instrumental role in supporting the campaigns and policy function within the wider Communications Team.

This will be a busy, varied and important role working closely with the Policy and Campaigns Manager and Head of Campaigns and Communications to provide administration and wider support for the charity’s growing policy and campaigns function. This will include contributing to the production of government consultation responses, writing letters to politicians, producing background briefings ahead of parliamentary meetings and taking responsibility for political monitoring and informing the team of any engagement opportunities. A key part of the role will also be providing administration support for the policy function of the charity and the Head of Communications and Campaigns, including administrative support for the All-Party-Parliamentary Group on Endometriosis which Endometriosis UK provides secretariat support for. Tasks will include writing minutes, helping produce briefing papers, and booking events and meeting rooms.

You will also be the first point of call for our campaign supporters and will be aiding our supporters to take campaign actions through the drafting and creation of e-actions using Engaging Networks. You will be an exciting opportunity to help build our campaigning work and work towards the goals of our new 2025 organisational strategy.

Closing date for applications is Monday 25th May at 5pm. Interview date will be Tuesday 2nd June 2026 at our offices in London Bridge.

Please note that for capacity reasons, we are only able to get back to successful candidates on the status of their application.

As our Fundraising Officer (Corporate) you will be a key member of the income generation team for Winchester Hospice Fundraising Charity, joining at an exciting time following significant growth in revenue generation. You'll be driving our corporate fundraising efforts, delivering our ambitious plans and meeting financial targets.

You will lead innovative fundraising campaigns, foster and manage corporate relationships and ensure exceptional supporter experiences. Your role will encompass corporate campaigning and working with local and regional businesses to maximise support and donations to the charity.

In this role you will collaborate with the wider team to ensure a unified and effective approach to fundraising to ensure that the charity is financially sustainable and widely recognised by local organisations. You will support the promotion and delivery of significant events, provide excellent stewardship and enhance supporter journeys. Your proactive, can-do attitude and dedication will play a crucial role in achieving substantial revenue growth and driving the success of our strategic initiatives.

We're looking for a kind, compassionate and resilient Domestic Abuse Refuge Service Manager to join our Domestic Abuse Social Care Service in Tower Hamlets. No personal care or experience required, just the right values.

£40,000.00 per annum, working 40 hours per week.Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply)

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

We embrace diversity in all its forms and are proud to employ a workforce that reflects the communities we serve. We are committed to creating inclusive environments where both colleagues and the people we support can thrive.

The Opportunity

This is a rewarding opportunity for an experienced and values-driven Service Manager to lead a specialist accommodation-based service supporting up to 15 women and children fleeing domestic abuse.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Service Leadership and Operational Management

• Lead the day-to-day delivery of the refuge service, ensuring a safe, high-quality, trauma-informed environment for women and children fleeing domestic abuse.

Safeguarding, Risk and Safety Management

• Oversee the completion and quality assurance of customer risk assessments, individual safety plans, and support plans to ensure they remain person-centred, responsive, and outcome-focused.

Staff Leadership and Performance Management

• Provide strong and effective leadership to the refuge team, creating a positive, inclusive, and high-performing culture focused on delivering excellent customer outcomes.

Quality Assurance, Partnerships and Service Development

• Work collaboratively with the Head of Service and Quality team to ensure the service consistently delivers excellent standards of support, achieves compliance requirements, and embeds best practice across all areas of delivery.

Compliance and Professional Practice

• Ensure all work is carried out in accordance with organisational policies, procedures, legislation, and professional standards.

About you:

Knowledge and Experience

• Extensive knowledge and understanding of domestic abuse and Violence Against Women and Girls (VAWG), including the impact on women, children, and families.

Skills and Abilities

• Ability to lead, motivate, and develop teams to deliver high-quality, trauma-informed services.
• Strong risk assessment, decision-making, and problem-solving skills, particularly in relation to safeguarding and high-risk cases.

Personal Qualities

• Commitment to delivering person-centred, empowering, and inclusive services.

About us:

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We are seeking an experienced HR Manager to work with staff and volunteers at our established Christian recovery charity in Berkshire. You will provide direction, support and oversight on all aspects of HR management, including: recruitment; staff supervisions and appraisals; compliance with employment regulations; training; performance and talent management; grievance, disciplinary, and capability procedures; salary structure and employee benefits; and organisational personnel planning.

We do not currently have HR software, so reviewing our requirements in this area would be one of your responsibilities.

​As a small charity (c. 43 salaried staff and casual workers, plus volunteers), the role will require balancing practical tasks with management responsibilities. For the majority of the working week, you'll be based in the office (a lovely rural setting near Twyford, Reading) and, being situated within the rehabilitation centre, you will have daily contact with those men whom you are helping. They inspire and motivate us just as much as we seek to encourage and support them. (Some remote working might also be possible.)

This is a permanent position, full-time or part-time considered. As this is a strategic post within an actively Christian setting, applications should be from committed Christians. Schedule 9, Part 1:3(a) of the Equality Act 2010 applies.

To apply, please submit your CV and covering letter, outlining how you meet the requirements of the job description and person specification provided.

Why choose a career at the Together Trust charity? Find out from your potential future colleagues!

 Location: Hybrid working – home and Cheadle (Stockport) with some occasional travel to services in the Greater Manchester area

Salary: £43,150 with incremental pay increases every two years

Hours: 37.5 hours per week

Contract: Permanent

About the role

As one of the UK's best employers, we are looking for an experienced and values- driven Recruitment Manager to lead the Together Trust’s talent acquisition strategy and end-to-end recruitment lifecycle. This is a key leadership role within the People, Culture and Digital  team ensuring we recruit the right people, in the right place, at the right time – while delivering an inclusive, compliant and high-quality candidate experience.

Reporting to the Head of Workforce Analytics & Operations, you’ll combine strategic thinking with hands-on leadership, using data and insight to continuously improve recruitment outcomes across a diverse and purpose-led organisation.

What you’ll do

• Lead the development and delivery of Together Trust’s talent acquisition strategy
• Contribute up to date recruitment expertise and insights to the Trust-wide strategic workforce planning
• Manage and support a busy central recruitment team, role-modelling compassionate and inclusive leadership.
• Manage internal and external stakeholder relationships seeking to understand their requirements
• Drive inclusive recruitment practices and remove barriers for candidates wherever possible.
• Be confident and capable in using data, benchmarking and workforce insights to inform decisions

 What We're Looking For:

• CIPD Level 5 and degree level qualification
• Confident using recruitment and workforce data to inform decisions
• Strong knowledge of recruitment systems, compliance and employment law
• Proven experience managing a busy and passionate team
• Advanced literacy and ICT Skills (ATS, Excel, SharePoint)

Why Join us?

• Annual Leave 27 day holiday plus bank holidays rising to 30 after 5 years, 33 days after 10 years
• Comprehensive training and development opportunities,
• Wellbeing support including Mental Health First Aiders, opportunities to work from home, and free weekly yoga sessions  in person or online
• Inclusive networks for colleagues to join if they’d like to (Disability & Neurodiversity Action group, Race Equality Network, Proud Together (LGBTQ+ group), Together for Men, Women Together).
• Generous pension scheme and death in service benefit, up to 7% company pension contributions initially rising with length of service and up to 6 x basic salary death in service benefit.
• Occupational sick pay and family friendly policies including enhanced maternity, paternity, shared parental leave and adoptive leave.
• Reward and Discount platform offering discounts at high street shops, travel, insurances etc and cycle to work scheme
• Eligibility to apply for Blue Light card
• Refer a friend scheme -be rewarded for recommending a friend to work with us
• Long service awards including cash gifts and extra holiday.
• Access to our Employee Assistance Programme for you and adults at your home.

Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: To champion the rights, needs and ambitions of the people we support - they are at the heart of everything we do. We stand by them and we work together for change.

Alongside an incredible team of like-minded peers, you’ll be working behind-the-scenes to support our colleagues, volunteers, families, and supporters. You will be helping our work happen across the charity; enabling us to care for and champion the rights, needs and ambitions of the people we support.

Interviews will be held on 21 May 2026.  

We reserve the right to close this vacancy early if we receive sufficient applications.  

 Applications are encouraged from all inclusive of age, disability, marriage or civil partnership, pregnancy and maternity, religion and belief, race, sex, sexual orientation, trans status and socio-economic background. We are committed to making reasonable adjustments for people with disabilities. We positively encourage applications from those with lived experience. 

If there is any part of your lived experience, you want to keep confidential in some way please talk to the Recruitment or HR shared service teams and we will do what we can to support you.

The Together Trust is committed to safeguarding and promoting the welfare of the people we support and expects all our staff and volunteers to share this commitment. 

Safeguarding checks will be undertaken for the successful candidate in line with our safer recruitment policy.

About the role

We are looking for someone to join our service at South Camden Mental health Accommodation services as a Support Worker (known internally as a Project Worker). Across our service, we support people in High and low support accommodation who have a mental health diagnosis and other complex needs. We are committed to working with a Recovery Based Approach and supporting people to meet their individual needs. 

Current Vacancies:

South Camden Mental Health Service:  rota-based covering early (8am - 4pm),  and late (2.15pm-10.15pm) shifts, plus weekends and bank holidays on rotation. 

What you'll be doing

In the role of Project Worker, you will support clients on their journey toward increased independence. You will manage a caseload of residents, helping them develop the skills and confidence required to move on to appropriate longer‑term or independent accommodation. The role focuses on empowering residents to build on their strengths, develop practical life skills, and maintain independence in the community.

About You 

Above all, you will have a genuine desire to support people to transform their lives. If you have a good understanding of the complex issues faced by homeless people; personal experience of homelessness yourself and some experience of supporting vulnerable people through a process of change, we encourage you to apply.  

You'll also need good interpersonal and listening skills; patience and resilience. We will provide you with the knowledge and training you need to work with clients in a holistic and person-centred way. 

Why join us? 

• Support clients to achieve personal goals and independence 

• Deliver practical, person-centred support 

• Be part of a committed, inclusive team 

• Receive full training and development opportunities 

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

Applicants will be considered for all vacancies that are a suitable match with their skills and experience. However, if you do have a specific preference for location, please state this on your supporting statement. 

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10 am on 18th May 2026

Interview and assessments on: 3rd / 4th June 2026

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.

We’re looking for a CRM Product Owner to take ownership of our Microsoft Dynamics CRM, ensuring it runs effectively day to day while continuously improving how it supports the organisation. You’ll oversee integrations and data flows across systems, maintain high standards of data quality, and make sure teams across fundraising, digital and finance can rely on accurate, accessible data to deliver campaigns, track income and engage supporters.

We’re also looking for someone who can lead the ongoing development and prioritisation of CRM improvements, working closely with internal teams and external partners to streamline processes and solve problems. You’ll support and guide CRM team members, ensuring work is delivered against priorities and that the system continues to evolve to meet the needs of a fast-paced, insight-driven organisation.

This role requires regular travel to our London office, typically once per month or as the role demands.

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives. 

In the decade to 2030 we aim for 30% of Suffolk to be connected and well looked after for nature, and for 1 in 4 people in Suffolk to be actively helping to make that happen. This role helps build the supporter power to get us there by delivering an excellent membership experience & ensuring our members feel valued, informed and connected to the work of Suffolk Wildlife Trust.

As a Supporter Development Assistant, you will take responsibility for the efficient day-to-day administration of the Trust’s membership schemes, using the Charity CRM database to maintain accurate contact & financial records in line with GDPR. This includes processing new, renewing and lapsed memberships, handling payments ( Direct Debits, PayPal & Gift Aid) and providing consistently high-quality communication with members through enquiries, welcome packs, renewal reminders and supporter care.

You’ll also support member growth and retention by helping deliver key supporter journey communications, thanking activity and retention projects, and by liaising with external partners such as the membership recruitment agency. Alongside this, you’ll help co-ordinate membership resources such as welcome packs, leaflets and magazine mail-outs (working with the volunteer delivery network), and contribute to continuous improvement in data quality, reporting and processes to strengthen our systems and supporter relationships.

To succeed in this role, you’ll be committed to Suffolk Wildlife Trust’s mission and bring a proactive, ‘can-do’ approach. You’ll have experience in an administrative, office or customer service role, with strong organisation, attention to detail and a methodical approach to maintaining accurate records.

You’ll be confident using Microsoft 365 and databases/systems with an understanding of GDPR and data protection. You’ll communicate professionally and warmly by phone and in writing, handling confidential information and difficult conversations with sensitivity. Willingness to learn Direct Debits, Gift Aid and charity income processes is essential; charity/membership sector experience is desirable.

This is a fixed-term maternity cover position expected to last until May 2027, working 22.5 hours per week on Wednesdays, Thursdays and Fridays each week (9:00am to 5:00pm) based at Brooke House in Ashbocking. We operate flexible homeworking arrangements where colleagues spend more time working together than homeworking. The starting salary is £15,171.00 per annum pro-rata (FTE £25,285.00).

To apply for this opportunity, please submit an application via our website by 9:00am on Wednesday 03 June 2026.

Please note, applications will be shortlisted and interviews arranged as and when applications are submitted. Please note, the closing date may be brought forward.

Annual leave entitlement starts at 33 days per annum (including Bank Holidays), increasing annually to 38 days plus employees receive an extra day off for their birthday. We offer a 9% employer pension contribution with no employee contribution required, free 24-hour Employee Assistance Programme, free life insurance from day one of employment, free access to a private GP and discounts at high street retailers. Staff can also enjoy a 10% discount in our visitor centre cafes, including retail.

We are committed to being an inclusive organisation where everyone is welcome. As a conservation charity, we recognise the value of diversity both in nature and in our staff & volunteers. Suffolk Wildlife Trust is an organisation where everyone feels respected, valued & empowered to contribute, so that together we can deliver our vision, mission & strategic goals for a wilder Suffolk.