Supporter care manager jobs

The role

 We are seeking an experienced Manager of Philanthropic Giving with a strong track record in securing major gifts. The ideal candidate will excel at building trusted, long-term relationships with donors and feel confident leading conversations that result in significant philanthropic support. This role will also contribute to the development and delivery of a trusts and foundations strategy, helping to grow and strengthen our portfolio.

Working closely with the CEO, senior leadership and trustees, you will develop compelling funding propositions, steward donors and funders through excellent reporting and engagement, and represent myaware at meetings, events and networking opportunities. You will also maintain accurate records through our CRM system, track performance against targets, and contribute to income planning and reporting. This is a strategic and hands-on role with real impact for people affected by myasthenia.

The Manager of Philanthropic Giving will be predominantly home based within the UK (with occasional working and meetings at Derby HQ) and will work in co-operation with the fundraising team and all myaware colleagues to deliver agreed fundraising targets and campaigns. Own transport is essential for this role as occasional travel throughout the UK will be required to attend donor meetings, events and networking opportunities, as well as the ability to travel to the Derby office. There may be the need to occasionally work during weekends and evenings and therefore there is a need to work flexibly when required.

Who We Are Looking For

We are looking for an experienced and motivated fundraising professional with a strong track record in major donor fundraising along with experience in Trusts and Foundations fundraising. You will have experience in personal communication in asking for high level funds, and experience of stewarding high net worth individuals to maintain high levels of engagement over a significant period. You will have experience of Trusts and Foundations fundraising including pipeline management and stewardship, writing compelling funding applications and impact reports.

You will be a strategic thinker with excellent interpersonal, research and organisational skills, confident managing a complex pipeline and working collaboratively across teams. You will be comfortable working independently, using CRM systems, and engaging senior stakeholders, including trustees and high-level donors. Most importantly, you will share myaware’s values, demonstrate empathy with our cause, and be committed to making a meaningful difference through philanthropy.

If this sounds like you, we would love to hear from you.

Who are we?

Myaware is the only charity in the UK dedicated solely to the care and support of people affected by myasthenia. 

We are working hard to raise awareness of myasthenia, as it is a little-known condition. We provide support for people with myasthenia and their families, whilst offering advice and tips for living with the condition. 

We also fund the research that brings us closer to finding a cure as well as funding specialists nurses and advisors. 

Members of myaware have full access to a wide range of support services and events including our specialist benefits and welfare advisor. 

Myaware supports people with myasthenia and their families.  We campaign for better medical services for people with myasthenia and work to inform medical professionals. 

The myasthenias are a group of neuromuscular conditions. They are rare but also manageable and can affect anyone, regardless of age, gender or nationality. Myasthenia gravis, ocular myasthenia and Lambert-Eaton myasthenic syndrome are autoimmune conditions whereas congenital myasthenic syndrome is caused by an inherited genetic fault. It is thought that there are approximately 20,000 people currently living with myasthenia in the UK. 

Benefits

• Generous holiday allowance
• Perkbox account (global benefits and rewards platform)
• Group Life Assurance after 6 months of service 
• NEST workplace pension scheme
• Free inhouse staff benefits and welfare advice 
• Investment in your personal and professional development
• Annual salary review

Application instructions

Candidates should submit their CV and tailored covering letter by: 11:30pm on Monday 25th May 2026.

Provisional interview date will be week commencing: 01.06.2026

Interviews will be held over Microsoft Teams.

Applications submitted without a tailored cover letter will not be considered.

This post, due to its nature, duties and responsibilities, will be subject to an enhanced check by the DBS. This is funded by Myaware.

This organisation supports anonymous recruitment. That means hiding your personal identifying information, removing bias from the hiring process.

The client requests no contact from agencies or media sales.

Reporting to: Director of Services & Research

Location: London WC1X 

Contract and hours: Permanent contract – 35 hours per week (Monday to Friday) 

About us 

Music touches us like nothing else on earth. It lifts us, consoles us, breaks our hearts, then heals them, makes us laugh, love, cry, and feel things more intensely. That’s pretty special. But making it all happen is challenging.

Work in the music industry is often on a freelance basis with no HR support. Pay is unreliable. Conditions inconsistent. Hours long and unpredictable. Practically, psychologically and emotionally, this takes its toll. Our availability and support make a significant difference. From studio assistants and artist managers to music therapists and lighting designers, every music person’s mental wellbeing matters. When they thrive, music thrives. That’s why it’s important. For all of us.

At Music Minds Matter we aim to make a positive difference to the mental wellbeing of everyone in music. We do this through connecting people in music to the information and support they need to take care of themselves and each other, building a shared understanding of mental wellbeing in music to enable people to get the right help early and fostering thriving teams and work spaces which promote and protect the mental wellbeing of their people. 

About the role 

We have an exciting opportunity to join our team, in the newly created role of Support and Community Manager: Music Minds Matter.

Music Minds Matter has developed an ambitious new impact model which aims to transform mental wellbeing amongst people working in music and this role will manage the development and delivery of support within this model and play a truly impactful role across music. 

Day to day the role will deliver a blend of: new support development- from training and groups, to online digital content- ensuring all support is developed in line with our Clinical and Quality Governance protocols, planning and coordinating support for teams and sites across music, direct delivery of some support online and in person, and relationship management of our incredible network of Allies and delivery partners. 

About you 

Lived experience of the music industry, strong programme management skills, mental health service expertise, and the ability to build meaningful stakeholder connections across music will be the essential enablers for true impact in this role. 

You will need to self-manage a diverse portfolio of opportunities — mixing programme management with industry events and meetings to foster partnership. You will need to combine an in-depth understanding of safe and high-quality mental health support with a genuine understanding of what it’s like to work in music and what can make people in music thrive; and you will need to be a compelling and confident communicator able to convey both expertise and empathy. 

Our work has a direct impact on the lives of thousands of people in music every year. If you are passionate about making sure music is a place where everyone can thrive, then this could be the place for you.

How do I apply? 

For full details of the role and how to apply please click Apply and visit our website. You will need to download our application forms and supporting questions document, and submit these to us by the deadline below.

Deadline for applications: Wednesday 13 May, 9am

Any offer of employment will be subject to providing evidence of a clear Basic DBS check.

Our commitment to EDI

We are a charity that welcomes and positively encourages applications from individuals from a diverse range of backgrounds and experiences and will select the best person for the job based on merit, regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity, or socio-economic background. 

We are proactively focussed on inclusion to ensure our team at Help Musicians and Music Minds Matter is representative of the diversity of musicians that we support. To find out more about our current Equity, Diversity and Inclusion work, visit our dedicated webpage.

All enquiries and applications should be made to our People and Culture team via the recruitment email on our website.

About the role:

People arrive at the hub straight from the streets, often after being knocked back, overlooked or stuck for a long time. This role is about what happens next. As Hub Team Manager, you’ll lead a service that doesn’t let people drift. You’ll make sure the moment someone comes through the door, things start moving.

You’ll be in the middle of it all - guiding a multidisciplinary team, linking in with outreach, pulling partners together and cutting through the noise that keeps people stuck. This isn’t about managing from a distance. You’ll stay close to the work, keeping momentum in complex situations and making sure support lands in a way that actually shifts things for people experiencing multiple disadvantage.

The hub needs to feel calm, safe and purposeful, even on the busiest days. You’ll shape that. Using psychologically informed, trauma-informed and gender-informed practice, you’ll create an environment where people are met with consistency and respect, and where services work together to move people towards safety and stability. No waiting around, no dead ends just clear, coordinated next steps.

At Single Homeless Project (SHP), this is also a role where you’ll grow. You’ll be part of a service that’s central to a borough-wide response, working alongside experienced leaders and partners, with real scope to develop your leadership, influence system change and progress your career within a values-led organisation that backs its people.

About you:

• You’ve worked with people experiencing multiple disadvantage and know how to help them move forward
• You lead from the front — visible, hands-on and confident in complex, high-risk situations
• You bring people together and make things happen, cutting through barriers and slow systems
• You use psychologically informed and trauma-informed approaches in a real, practical way
• You stay calm, organised and focused when things get busy, keeping the service moving

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 17th May at midnight

Interview date: Thursday 28th and Friday 29th May at SHP Head Office in Kings Cross

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

Join our Community Fundraising Team and play an important part in stewarding some of The Royal Marsden Cancer Charity’s most dedicated supporters.

This role is an integral part of the Community Fundraising team, providing support to people raising funds for The Royal Marsden Cancer Charity and being the first point of contact for enquiries. Dealing directly with supporters, the role requires an effective communicator and proactive individual who is passionate about fundraising. The role will also support the Community Fundraising Manager and Senior Community Fundraising Executive with the stewardship of high value community fundraisers.

What you’ll be doing:

- Support and provide high levels of stewardship for supporters who are fundraising for the Charity.

- First point of contact for all community fundraising supporters, including answering incoming calls and meeting and greeting supporters that visit the Charity office.

- Work alongside the Senior Community Fundraising Executive to help identify and develop ways to encourage supporters to fundraise for the Charity.

- Send fundraising materials and thank supporters in a timely manner, keeping an accurate record of these communications on the database

- Ensure community fundraising information on the Charity website and displayed within the hospital is up to date.

What we’re looking for:

We’re looking for someone who is:

- An excellent written and verbal communicator, able to engage effectively with a wide range of audiences

- Proactive with strong problem-solving skills

- Able to work efficiently and effectively on a variety of tasks using own initiative and good judgment

Why join us?

We’re a values-driven charity committed to saving lives by funding world-leading research, treatment, and care at The Royal Marsden. You’ll be part of a collaborative, ambitious, and kind team, with plenty of opportunities for learning and development.

What we offer:

- 27 days annual leave rising with length of service

- Up to 6% employer contributions subject to matched contribution from you (increasing with length of service)

- Training, support and development opportunities

- Access to the Blue Light discount scheme and other discounts opportunities

- Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more

- Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes

- Opportunities for training and career development

Inclusion matters:

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. Applications from all backgrounds are warmly welcomed.

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications is received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Are you passionate about making a lasting difference to the lives of vulnerable adults?

We are currently looking for an Assistant Support Worker (known internally as Duty Worker) to join our Hammersmith & Fulham pathway. You will be based at the Coninghams; a 31 bed complex needs project.

The Coninghams is a fast‑paced service grounded in the Recovery Model and delivered within a psychologically informed environment. We support vulnerable people to manage and recover from a wide range of needs, including substance use, mental and physical health challenges, criminal justice involvement, budgeting, tenancy sustainment, and daily living skills.

In the pivotal role of Duty Worker, you will work on four weekly shift based pattern to support with the day to day running of the project including but not limited to overseeing set weekly H&S tasks, managing repairs, leading on and planning day to day appointments, at The Coninghams we offer our duty workers the opportunity to lead in a clients support and or to co-keywork.

You will often be the first person that our clients, contractors and visitors come into contact with, you will work closely with project workers, night staff, manager and external professionals to ensure the effective day to day running of the project.

About you

To thrive in this role you will be:

• Adaptable to a fast-paced environment while contributing to and drawing strength from a supportive team of experienced colleagues.
• Friendly, proactive and creative.
• Passionate and committed to the overall aims and objectives of the Rough Sleeping services.
• Competent in IT systems such as emails and Microsoft 365.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

Please visit our website and click the ‘Apply Now’ Button to start your online application form.

Closing date: 10am on 6 May 2026

Interview and assessments on: TBC

We’re looking for a People and Culture Manager to shape and lead Amala's first dedicated people function, ensuring our global team is supported by rigorous and human-centred people practices. You will work closely with the Head of Finance and our international leadership team to manage the end-to-end team member lifecycle and continuously foster a deep sense of belonging across our remote workforce.

Who we are

Amala’s mission is to use the power of education to transform the lives of young refugees, their communities and the world. We are a non-profit organisation with big ambitions to create a deep and lasting impact for young people who are displaced. We have developed the first accredited secondary level programme and qualification for out of school refugee and crisis affected youth, and we also offer Changemaker Courses in areas such as Peace-building, Ethical Leadership, and Social Entrepreneurship. Our approach to education is conveyed through our  human-centred, context-inclusive curricula and learning programmes that are relevant to the lives that our students lead today and will lead in the future. 

Key responsibilities

• Recruitment & Onboarding: Lead end-to-end hiring and design onboarding programmes that strictly adhere to Safer Recruitment requirements.

• Performance & Development: Manage the annual review cycle and coach managers to have meaningful, development-focused conversations.

• Policy & Culture: Act as a custodian of Amala’s culture while maintaining compliant HR and policies and the Single Central Record.

• Compensation: Maintain our job grading framework and lead salary benchmarking against the NGO sector.

You will be successful if you have

• CIPD Level 5 qualification and proven HR management experience within an NGO or mission-driven organisation.

• The ability to navigate the nuances of supporting globally distributed teams across different cultures and time zones.

• A human-centred mindset that balances rigorous HR compliance with empathy and a commitment to team wellbeing.

All roles at Amala are open to applications from all sections of society. We believe in the potential of everyone regardless of race, religion or belief, ethnic origin, disability, sexual orientation, family structure, economic background, age, nationality or citizenship, gender identity, marital or civil partnership status, pregnancy or maternity, age, or any other characteristic protected by law.

Safeguarding children, young people and vulnerable persons is a priority for Amala. All team members are expected to share that commitment and adhere to Amala’s Safeguarding and Welfare Policy and Team Code of Conduct. Any offer of appointment by Amala is conditional on satisfactory pre-appointment checks.

How to apply
Read the job description for more details on the role and for information on how to apply. 

Deadline: Monday 18 May 2026, 12:00 BST

Age UK Lambeth’s vision is to work closely with residents, closely to where they live, remain relevant and to respond locally to rising needs. We want to ensure that we are easy to access, working with local communities and providing the best support we can. The MYcommunity Gateway Team provides support across Age UK Lambeth’s three Neighbourhoods: North, South and Central. 

Age UK Lambeth and the MYcommunity Gateway team have partnered with Lambeth Adult Social Care in response to the redesign of their Initial Contact Service. Age UK Lambeth provides a busy, in-demand helpline to all new callers to Lambeth Adult Social Care. The helpline provides a triage service, dealing with enquiries, providing individuals the opportunity to discuss their issues and be provided with advice, information and guidance and potentially signposted to a range of services to provide them with support. Where appropriate, referrals are made to ASC for an assessment. 

Call operation times will be Monday – Friday 9am to 5pm, excluding bank holidays.

The service works closely with Lambeth Adult Social Care and we have a base working alongside them at the Civic Centre in Brixton. Staff work hybridly, with the opportunity to work from home at least two days per week.

What you’ll be doing?

1. The Helpline Worker will answer Lambeth Adult Social Care’s telephone line where the caller has selected a new caller to the service. 

2. Answer a range of queries and offer reassurance to all callers.

3. Refer clients to Adult Social Care for an assessment where appropriate.

4. Refer clients into external and partner services to provide support and refer clients to other Age UK Lambeth services.

What you’ll benefit from

• Flexibility - this is a full-time role Brixton based - close to good transport and vibrant town centre

• Generous pension provision - 7% employer contribution

• 26 days holiday a year rising to 31 days after 5 years

• A great staff team 

Opportunity for this role to be full time or part-time/ job share - please indicate in your cover letter which you'd be interested in

Interviews will be taking place on Wednesday 13th May (in-person - in Brixton, London)

Fundraising Executive (Supporter Care) 

Full time (5 days per week/ 37.5 hours) 
Location: Royal Trinity Hospice - Clapham
Reporting to: Supporter Care Manager
Salary: £ 28,860
Contract: Permanent

ABOUT COMPTON  

Compton is the UK’s leading fundraising consultancy - with seven decades of experience managing successful annual, capital, and legacy campaigns for charities and not-for-profit organisations.     

Our clients recognise Compton as ‘the trusted name in fundraising’, thanks to the transformational contributions we make. We are proud of our history and track record, and the ‘Compton Way’ continues to deliver extraordinary fundraising results, even in today’s challenging operational and economic conditions.    

ABOUR OUR CLIENT – ROYAL TRINITY HOSPICE, CLAPHAM    

Royal Trinity Hospice (Trinity) is the UK’s oldest hospice and serves a community of 750,000 in central and southwest London. Trinity delivers specialist end of life and palliative care at the Hospice and in the community as well as support and counselling services for family and friends. The Hospice delivers outstanding care to patients and their families because of Compton’s fundraising team at Trinity delivering ambitious results. Trinity is a key client for Compton, and we have a long record of success in generating income and sustainable growth across all income streams for the Hospice.  

THE ROLE  

Role Overview 

The Fundraising Executive (Supporter Care) plays a vital role in delivering an excellent supporter experience for our client Trinity. Often the first point of contact for supporters, the role is central to building trust, ensuring accuracy, and reinforcing positive relationships through timely, professional, and warm communication. 

Working as part of Compton Fundraising’s Supporter Care team, you will ensure that all donations are processed accurately, donors are thanked appropriately, and enquiries are handled efficiently across phone, email, and post. You will also support the wider fundraising team across multiple income streams, contributing at every stage of the fundraising cycle from planning and delivery through to income processing and stewardship.  

Key Responsibilities 

The successful candidate will be expected to: 

• Process income accurately and securely, including cash, cheques, credit/debit cards, CAF donations, and online donations via platforms such as GoCardless, JustGiving, Stripe and Enthuse. 
• Ensure donors are thanked promptly and appropriately, liaising with Fundraising Managers as required to deliver a high quality stewardship experience. 
• Carry out bank statement reconciliation, including the processing of standing orders, direct debits, online donations and legacies. 
• Act as a first point of contact for the Fundraising Team by:
  • Answering incoming telephone calls 
  • Responding to general email enquiries while maintaining Trinity’s clear tone of voice and communication style. 
• Maintain accurate and up to date supporter records on the fundraising database, ensuring donor data, consent and Gift Aid information are recorded correctly. 
• Work collaboratively with the wider Fundraising team, providing support across fundraising activities and income streams as required. 
• Support and attend fundraising events, with occasional evening or weekend work. 
• Work primarily office based, with some hybrid working days. 

Experience, Knowledge and Skills 

We are looking for someone who brings both professionalism and warmth to supporter care. You will ideally demonstrate: 

• A genuine enthusiasm for representing a charity with integrity, professionalism, and authenticity. 
• A passion for working as part of a team to deliver results that enable a charity to achieve its charitable objectives. 
• Excellent verbal and written communication skills, with the ability to adapt tone appropriately. 
• Strong attention to detail, particularly when processing income and handling financial data securely. 
• Experience delivering excellent supporter care or customer service, either in a charitable or commercial setting. 
• Proven organisational skills and the ability to manage multiple tasks accurately and efficiently. 
• Experience using a CRM or fundraising database, ideally Beacon, to manage donor and client records. 
• A good understanding of the importance of accurate data entry, especially in relation to consent and Gift Aid. 
• Some knowledge of GDPR and data protection regulations governing donor communications and data management. 

Working at Compton  

• 25 days’ holiday + bank holidays, plus 1 extra day per year after 4 years’ service up to a maximum of 8 extra days
• Company Pension Scheme (3% rising to 6% over time) 
• Death-in-Service Benefit (life assurance)
• Employee Assistance Programme (including free counselling sessions)
• Training and development opportunities, including Compton conferences and workshops
• A collaborative, supportive team that values learning, innovation, and the social impact of our work

Equity, Diversity and Inclusion 

Compton Fundraising is committed to equality, diversity and inclusion. We welcome applications from people of all backgrounds and experiences. 

How to Apply

Please submit covering letter and CV.

Applications will only be considered via Charity Job.

Salary: £41,700 - £49,000 pa (Mulberry PayScale, Grade Foxglove)

Hours: Full time (37.5 hours/week)

Contract: Permanent

We are seeking a highly motivated and experienced Facilities Manager to lead and oversee the housekeeping, laundry, portering, gardening, catering, and maintenance teams at Royal Trinity Hospice. This role involves ensuring a safe, compliant, and compassionate environment for patients, staff, tenants, and visitors by maintaining high standards of facilities management.

Overall purpose of the role

• Lead and deliver an effective housekeeping operation ensuring systems and processes are efficient and aligned with organisational goals.
• Deputise for the Head of Facilities when needed to
• Support the delivery of the annual health & safety audits, working collaboratively with consultants and staff to achieve high standards of safety at the hospice.
• Ensure all estates infrastructure work efficiently and effectively, meet the required Trinity standards and fulfil all statutory and regulatory obligations
• In conjunction with Health and Safety Consultants, to ensure the internal and external environment is safe and that all relevant risk management activities (including incident management system) are completed to required standards
• Support the procurement of facilities management service contracts including all planned, preventative maintenance (PPM) requirements ensuring excellent supplier relationship management to hold contractors to account
• Manage and develop ten staff members in the housekeeping department.

 Skills and experience required 

• Vocational qualifications in Facilities Management or Health and Safety (minimum IOSHH or NEBOSH General Certificate, IWFM Diploma, or equivalent).
• A minimum of three years experience in facilities, building services, and health & safety management.
• Proven experience managing multidisciplinary teams, ideally within a healthcare setting.
• Previous responsibility for fire safety, risk assessments, policies, and audits within a healthcare environment (preferred),
• Comprehensive understanding of health and safety standards, infection control protocols, facilities contracts and budget management. Must stay up to date with current legislation.
• Proficiency in MS Office 365.
• Strong analytical skills for managing records, compliance reports, and resource allocation.
• Knowledge of Healthcare National Cleaning Standards.
• Waste Management qualifications.
• Familiarity with CQC standards for Estates and Facilities Services.
• Understanding of NHS Litigation Authority Standards for Facilities Infrastructure Services. 

Benefits

• We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness pay
• Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay
• A pension scheme is offered with employer contributions of up to 7.5% or a continuation of your existing NHS pension
• A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)
• Cycle to work scheme and interest-free season ticket loans available
• Free eyesight test for DSE users and a contribution towards the cost of glasses
• 25% store discount in Trinity shops
• Life assurance cover
• Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
• Regular ballots for donated free tickets and prizes
• Access to courses of free counselling

Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms. 

We encourage and welcome applications from people of all backgrounds.

How to apply

If you have the skills and experience we are looking for, please complete the online application below.

For an informal chat or visit, please contact Elizabeth Ademolake, Head of Facilities

Closing Date: 27 May 2026

Interview Date: TBC

Please note, if sufficient applications are received, we may close this advert early.

The role

The Engagement Manager leads the relational and safeguarding delivery of Lighthouse, ensuring the programme is experienced as a place of dignity, trust, and consistency for every participant. This role sits at the centre of the work - shaping how Lighthouse feels, how people are received, and how support is experienced in practice.

Lighthouse operates in a dynamic environment where participant needs, operational demands, and volunteer teams intersect daily. You will bring presence, judgement, and emotional intelligence to that space, maintaining strong relational consistency while responding thoughtfully and appropriately to what emerges in real time.

You will take ownership of participant engagement across the programme. This includes building trusted relationships, maintaining strong safeguarding practice, and supporting volunteers to engage in ways that are respectful, boundaried, and trauma-informed. Your role is to ensure Lighthouse is not only well run, but deeply human - a place where people feel seen, respected, and supported.

You will also play a central role in shaping how Lighthouse supports people beyond immediate engagement. By understanding participant journeys and needs, you will help strengthen pathways into stability, connection, and opportunity. This requires sound judgement, relational skill, and the ability to translate insight into practical support.

You will work closely with the Programme Manager to ensure Lighthouse remains both operationally strong and deeply responsive to the people it serves.

Key responsibilities

Participant engagement and presence

• Lead participant engagement across Lighthouse delivery
• Build consistent, trusted relationships with participants
• Maintain a visible, calm, and grounded presence during programme sessions
• Help ensure participants feel recognised, welcomed, and respected

Participant wellbeing and support

• Recognise emerging participant needs and respond appropriately
• Support participants to access information, services, and appropriate support
• Help maintain a safe, respectful, and inclusive programme environment
• Ensure participant experience remains consistent and well held

Safeguarding leadership

• Lead safeguarding practice across the programme
• Coordinate safeguarding processes, documentation, and follow-up
• Respond appropriately to safeguarding concerns and incidents
• Ensure safeguarding procedures and escalation pathways are consistently followed
• Exercise sound judgement in complex or sensitive situations

Volunteer support and guidance

• Support volunteers to engage confidently and appropriately with participants
• Provide guidance on boundaries, relational approaches, and safeguarding awareness
• Help create a volunteer culture that is consistent, compassionate, and well supported
• Ensure volunteers feel clear, confident, and supported in their roles

Partnerships, referrals, and pathways

• Build and maintain relationships with outreach teams, support services, and sector partners
• Coordinate referrals and connections to external services where appropriate
• Develop pathways into employment, training, and longer-term stability
• Liaise with employers and partner organisations connected to participant opportunities
• Strengthen the network of support available to participants beyond Lighthouse

Requirements

About you

This role requires someone who is grounded, perceptive, and confident taking responsibility within a complex, people-centred environment.

You will be able to build trust quickly while maintaining clear boundaries and professional consistency. You will bring a calm, thoughtful presence and be comfortable navigating emotionally complex situations with care and sound judgement.

You will likely bring:

• significant experience working alongside vulnerable or marginalised communities
• strong interpersonal and relationship-building skills
• knowledge of safeguarding practice and working with vulnerable adults
• confidence navigating complex or emotionally demanding situations
• the ability to remain calm, consistent, and thoughtful under pressure
• a deep commitment to dignity, respect, and trauma-informed practice

Working pattern

Lighthouse operates primarily between 8:00am and 8:00pm, with occasional evening events. Programme delivery is supported by a team of volunteers.

The two Managers coordinate their working schedules to ensure presence during key delivery periods across the programme week.

Working patterns are flexible and planned collaboratively to support delivery while maintaining sustainable workloads.

Lighthouse Management Structure

Lighthouse is delivered through a shared model, with two Managers working together to ensure the programme remains a safe, consistent, and dignified space for people experiencing homelessness.

Delivering this well requires both strong programme organisation and careful, trauma-informed engagement with participants.

The two Managers hold complementary responsibilities that ensure Lighthouse is both well-run and deeply responsive to the people it serves. While each role leads on specific areas of the programme, they work closely together to maintain consistent standards, clear communication, and a reliable experience for participants.

Joint responsibilities

Together the Managers ensure that Lighthouse operates with consistency, safety and care:

• Participants experience Lighthouse as a safe and welcoming space where they are treated with dignity and respect
• Delivery remains trauma-informed, relational, and grounded in Under One Sky’s values of presence, trust, and follow-through
• Lighthouse sessions are appropriately staffed, with volunteers and team members supported to deliver confidently and reliably
• Safeguarding is embedded into day-to-day delivery, with clear processes for responding to disclosures, incidents, risk, and vulnerability
• Participant needs, concerns, and wellbeing are recognised early and responded to appropriately
• Volunteers and staff are supported to hold clear boundaries while maintaining compassion and respect
• Communication and follow-through are strong so participants do not experience gaps, confusion, or inconsistent responses
• Lighthouse maintains a high standard of care, professionalism, and stability across the programme week

Culture and approach

The Managers help shape the tone of Lighthouse through calm, grounded leadership and consistent presence within the programme.

They help ensure the Lighthouse remains a place where participants feel:

• seen and respected
• safe and protected
• met with consistency rather than unpredictability
• supported without judgement
• able to access help with dignity

They create the conditions for volunteers and staff to provide meaningful support while ensuring Lighthouse remains structured, accountable, and deeply human.

About the Role

Location: Cornwall (Agile / Field‑based)
Hours: 35 hours per week
Salary: £24,544.91
Contract: Permanent
DBS: Enhanced with Adults

Who We Are

At Rethink Mental Illness, we believe recovery is possible. We exist to improve the quality of life for people severely affected by mental illness by providing person‑centred, strengths‑based support that helps people live fulfilling, connected lives.

We work closely with individuals, families, and partner organisations to support recovery, independence, and wellbeing within local communities.

About the Role

We’re looking for a Lifestyle Support Worker to join our Cornwall Community team and support people with long‑term mental health challenges to live healthier, happier, and more connected lives.

In this role, you’ll work alongside other Lifestyle Support Workers, therapists, and multi‑disciplinary teams to engage people in meaningful activities that promote wellbeing, confidence, and independence. This could include:

• Supporting individuals one‑to‑one to build confidence accessing community spaces such as gyms, groups, or public venues
• Facilitating group activities such as healthy eating, wellbeing, or lifestyle sessions including activities in the community.
• Encouraging engagement in volunteering, recovery activities, and local community opportunities
• Supporting people to develop routines, life skills, and social connections

This is a field‑based role across Cornwall, with some administrative work based in NHS buildings and opportunities for agile working.

What You’ll Bring

We’re looking for someone who:

• Has experience supporting people with mental health needs in a community or support setting
• Is passionate about recovery, empowerment, and person‑centred support
• Can build positive, respectful, and professional relationships with service users
• Has experience in facilitating group work in the community.
• Is confident working both independently and as part of a multi‑disciplinary team
• Has strong communication, organisational, and basic IT skills
• Holds a full driving licence with access to a vehicle (essential for covering Cornwall)
• Believes in equality, inclusion, and strengths‑based approaches

Formal clinical qualifications are not essential — we value empathy, professionalism, and a genuine commitment to supporting others.

What We Offer

At Rethink Mental Illness, we’re proud to support our staff. You’ll receive:

• A comprehensive induction programme
• Regular supervision and reflective practice
• Ongoing training and development opportunities
• The opportunity to contribute to service development
• A supportive, values‑driven culture where your voice matters

Ready to Apply?

If you believe in recovery, want to make a real difference, and are passionate about supporting people to live well in their communities, we’d love to hear from you.

Rethink Mental Illness welcomes applications from all backgrounds and is committed to creating an inclusive workplace.

Why Work With Rethink Mental Illness?

At Rethink Mental Illness, we believe that when you feel supported, you can make the biggest difference. That’s why we offer a wide range of benefits:

• Inclusive Culture: Staff networks that champion diversity and inclusion
• Wellbeing Support: Access to our Wellbeing Hub, Employee Assistance Programme, and Unmind mental health app
• Recognition & Rewards: Discounts, cashback offers, and recognition through our PULSE platform
• Flexible Working & Generous Leave: 25 days annual leave plus bank holidays and your birthday off, with options to buy or sell leave
• Learning & Development: Structured onboarding and ongoing training
• Financial & Family Support: Pension scheme, enhanced family leave, and travel benefits
• Referral Bonus: Earn up to £300 for introducing someone to our team

Diversity, Equity & Inclusion

Diversity is important to us, and we value difference, inclusiveness, and belonging. By welcoming a wide range of perspectives and experiences, we strengthen our ability to support the diverse communities we serve.

We actively encourage applications from people of all backgrounds and identities and are proud to be a Disability Confident Employer and a signatory to the Race at Work Charter.

Becoming a Truly Anti‑Racist Organisation

We have an ambition to become a truly anti‑racist employer, campaigning organisation, and service provider. Through our Anti‑Racist Statement and Race Equality Action Plan, we are committed to accountability, learning, and meaningful progress.

Prospectus is delighted to be working with our client to help them recruit for an Individual Giving and Supporter Care Assistant. The organisation is the Army's national charity, here for soldiers, past and present, and their families for life.Last year we supported over 75,000 soldiers, veterans and their families through this work including by funding 86 charities.

This is a permanent role paying a salary of £32,929 per annum. The postholder will be working in a hybrid model from their offices in Victoria, London.

The Individual Giving and Supporter Care Assistant will be responsible for processing supporter donations, answering supporter queries on email, in writing, and over the phone. You will also be assisting the Individual Giving Manager with their work, process invoices, and maintain filing systems for supporter correspondence & records.

The ideal candidate will have excellent verbal communication and phone manner and confidence in communicating with a wide range of people at all levels. They are looking for someone with good written communication skills, with a fluent writing style and good knowledge and practical use of the English language.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Ariha Semontee at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. 

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon. 

Are you an experienced relationship fundraiser who wants to help secure transformational gifts that change the lives of dogs in the UK?
We’re looking for a Major Gifts Development Manager to build a pipeline of new and existing donors across the North of England and Midlands. This ambitious new position will play a pivotal role in shaping the future of Dogs Trust’s work in the region.

What does this role do?
As Major Gift Development Manager, you will:

• build a pipeline of prospective supporters in the region, proactively arranging meetings and approaches with potential donors, identifying individuals who are passionate about animal welfare and may support our work,
• create memorable experiences that bring supporters closer to Dogs Trust by delivering bespoke, creative stewardship plans, underpinned by a deep understanding of donor motivations,
• be a key representative of Dogs Trust with high‑value supporters and senior volunteers and work closely with internal colleagues to create close relationships with donors, providing them with a compelling and fulfilling supporter journey,
• identify opportunities to develop relationships with senior volunteers and influential individuals to strengthening relationships in the region.

This is a hybrid role that will combine working from home and visiting local rehoming centres for meetings with donors across the region. The role will be contractually based at one of the following rehoming centres: Darlington, Leeds, Manchester, Merseyside, Shrewsbury, Kenilworth, Loughborough or Snetterton.

Interviews for this role are provisionally scheduled for Wednesday 13th and Thursday 14th May and will take place on Teams.

Could this be you?
To be successful in this role, you’ll be a natural connector who thrives on meeting new people and building trust. You’ll have experience of fundraising and working with High Net Worth Individuals and making five-figure asks and above, or supporting senior colleagues with making those asks. You’ll need excellent communication skills, with the ability to write compelling proposals and build strong 1-1 relationships. While you’d ideally have experience in Major Gifts, we’d welcome applications from candidates who have fundraising or relationship management experience in other disciplines and are keen to develop their skills in this area. A commitment to the work we do at Dogs Trust is essential, as this must shine through while interacting with supporters.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Support and Information Officer

Hours: 28 hours per week, to be worked flexibly over 4 days with some evening and weekend working as required.

Salary: £18,940 to £19,280 per annum (£23,675 to £24,100 per annum full time equivalent)

Contract: Permanent

Location: Big C’s Norwich support centres. Work from other Big C premises and public events will be required.

We have an exciting opportunity for a compassionate and proactive individual to join Big C as a Health Academy Support and Information Officer. This is a varied and rewarding role where you’ll support the delivery of activities and services that make a real difference to people affected by cancer across our community.

About the role
As part of our small Health Academy team, you’ll work closely with the Health Academy Lead, Nutritionist and Physical Wellbeing Facilitators to deliver a range of wellbeing activities and events. From supporting programmes like Get Moving, Walking Football and Fishing for Wellbeing to attending community events, your work will help promote healthier lifestyles, encourage behaviour change, and raise awareness of cancer prevention and early detection.

You’ll also be a welcoming and supportive point of contact for our service users, offering practical support, listening, and guidance, while helping to ensure services are delivered safely, effectively, and in line with best practice. Alongside this, you’ll support the smooth running of the team through administration, data collection, and collaboration with colleagues, volunteers, and external partners.

Key responsibilities:

• Support the delivery of Health Academy activities, wellbeing programmes, and external events
• Provide a warm, supportive point of contact for service users, offering information, guidance, and signposting to appropriate services
• Assist in assessing and responding to service user needs, working within agreed policies and under appropriate supervision
• Coordinate and support administration, data collection, and reporting to help inform service development
• Work collaboratively with colleagues, volunteers, and external partners to deliver high-quality services
• Support the organisation and maintenance of equipment, resources, and health and safety requirements
• Represent Big C at events and contribute to the ongoing development and improvement of services

If viewing this vacancy from our website, you can download the full job description here: Support and Information Officer.

An accessible version of the job description for visually impaired applicants is available here: Support and Information Officer – Accessible Version.

About Big C

Big C is one of East Anglia’s largest cancer charities, having raised £50 million in 45 years. Each year, our supporters help us raise around £3 million to support people affected by cancer in our community.

We provide holistic care through Cancer Support Centres and Hubs, as well as online and telephone support via our Virtual Support Centre. Income comes from donations, local businesses, grants, legacies, and 12 charity shops across the region.

Committed to equity, diversity, and inclusion, Big C was recently awarded Gold Accreditation in the Best Employers Eastern Region 2025 and offers a supportive environment that values wellbeing and work/life balance.

Why Big C?

We’re proud to be a Best Employer (Gold, Eastern Region 2025) and offer a supportive, inclusive working environment that values wellbeing, development, and work-life balance.

Our benefits include:

• 33 days holiday (FTE, including bank holidays)
• 5% employer pension contribution
• Company sick pay and life assurance
• Health Cash Plan and Employee Assistance Programme
• Cycle to Work Scheme
• Opportunities for professional development

If you share these values and want to make a real difference, we’d love to hear from you.