Supporter care manager jobs

Are you passionate about driving impact through digital innovation and data-led decision making?

Join us as our CRO Manager and play a pivotal role in powering charitable income growth for the British Heart Foundation (BHF).

As the leader of a dynamic team of CRO Specialists and Developers, you’ll champion experimentation and optimisation, shaping the future of digital fundraising across a diverse portfolio of products and customer journeys.

This is your chance to collaborate with talented colleagues from UX/UI, Digital Analytics and Customer Insight, and to work together with fundraising teams from a variety of specialisms. You’ll oversee a vibrant experimentation roadmap, support the launch of a sector-leading centre of excellence, and embed best-in-class tools such as Jira to supercharge efficiency and collaboration.

With the support of the Digital leadership team, you’ll translate business goals into bold CRO strategies, inspire a culture of data-driven decision-making, and guide your team as they deliver tangible, transformative results.

If you’re ready to drive innovation, develop a high-performing team, and make a real difference in the charity sector, we want to hear from you.

About you

As our ideal candidate you have a deep understanding of experimentation and data-driven decision-making. You are confident in designing experiments, running A/B tests, and applying statistical and analytical concepts to drive impactful change.

Hands-on experience with experimentation programmes—ideally within enterprise environments—is essential, as is the ability to influence product decisions through robust data and testing.

You bring working knowledge of Figma, GA4, and front-end technologies such as HTML, CSS, and JavaScript. Experience in managing and/or coaching others is important, as you’ll help support and develop talent within our team.

We value people who are collaborative, commercially minded, and passionate about continuous growth. You have strong communication skills to break down complex ideas for non-technical audiences and influence stakeholders at all levels. Attention to detail, excellent time management, and the ability to prioritise are key.

Above all, you are supportive of your colleagues and proactive about keeping up with the latest in experimentation and personalisation. If this sounds like you, we’d love to hear from you.

Belonging at BHF

We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together. 

To hear from our people, check out Belonging at BHF. 

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.

Working arrangements

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

Employability Manager 

We're currently looking for an Employability Manager to join our team at St. John's this year.

You'll lead the design and delivery of our college-wide employability programme, ensuring our autistic learners and those with additional needs are prepared for meaningful work opportunities. From developing enterprise projects and supporting our Supported Internship programme, to building partnerships with local employers, you'll play a key role in shaping aspirational outcomes for our learners.

You'll also manage a small team of Employability Coordinators, collaborate with curriculum and transitions staff, and embed employability across the learner journey—from skill-building to successful job placements.

This role would particularly suit someone who has:

• Experience working with SEND learners in an educational or employment setting
• A strong understanding of inclusive employment and supported internship models
• Knowledge of the Gatsby benchmarks and Preparing for Adulthood framework
• A background in careers advice, experience working in Further Education (FE) colleges, or demonstrated experience supporting young people with SEND
• Excellent partnership-building and project management skills
• Line management experience and a collaborative leadership style

In return, we offer generous annual leave, ongoing CPD, and a supportive team that's passionate about delivering real‑world outcomes for young people with additional needs.

This is a brilliant opportunity to drive change, shape strategy, and make a lasting impact on the lives of our learners. 

Shortlisting is scheduled for 06th February 2026, with in-person interviews to take place at St John's College on 10th February 2026

Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Documents

• Employability Manager St J (002) - 2026.pdf (5.33 MB)

Our Vacancy
Join Us as a Housing Support Worker – Be the Bridge Between Temporary Accommodation and a Home. 

At Peabody, we’re committed to helping people build stable, confident futures. We’re looking for a Housing Support Worker who is compassionate, proactive, and ready to support adults and families living in temporary accommodation.

This is not a care role. It’s a practical, hands on support position focused on empowering people to manage their tenancies, develop essential life skills, and overcome barriers that may be affecting their housing stability. You’ll be working alongside tenants to help them feel more in control of their circumstances, stay independent, and move on positively at the end of their term.

What you’ll be doing:
In this role, you’ll provide high quality, person centred housing support to adults and families living in temporary accommodation, helping them build the skills and confidence needed to sustain their tenancies and move on successfully. You’ll work flexibly, delivering 1-to-1 support both over the phone and through home visits, adapting your approach to meet the diverse needs, backgrounds, and circumstances of each household. Acting as a bridge between accommodation and a stable home, you’ll ensure tenants have the knowledge, tools, and support networks needed to thrive throughout their housing journey.

Your role will involve:

• Risk Management: Completing and regularly updating risk assessments to ensure the safety of tenants, the community, and yourself.
• Housing Related Support: Offering guidance on budgeting, benefit claims (including Universal Credit and Housing Benefit), rent payments, and basic home management.
• Signposting & Advocacy: Identifying additional needs such as mental health, employment, or substance misuse, and connecting tenants to specialist external agencies.
• Administrative Excellence: Maintaining accurate digital case notes in real time, ensuring GDPR compliance and strong, high quality reporting
• Team Collaboration: Providing “roving” support to colleagues and assisting at other schemes when required to ensure continuity of service.
• Holistic Support Planning: Co producing personalised support plans with tenants, setting clear and measurable goals to strengthen housing stability and overall wellbeing.

What we’re looking for

• Strong communication skills with the ability to explain complex housing information clearly to a diverse tenant group, including individuals and families.
• Ability to travel independently to tenants’ homes as part of regular support delivery.
• Experience in housing, social care or community support (desirable but not essential – full training provided for the right candidate).
• High proficiency in Microsoft Office 365 and digital case management systems, with confident report writing skills.
• Excellent people skills and the ability to build rapport while maintaining professional boundaries.
• A collaborative, “can do” attitude with a willingness to support other schemes and colleagues during busy periods.

Why join us? When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What You’ll Get:
•    25 days’ annual leave 
•    Flexible benefits including healthcare, dental, and discounts.
•    4x Life Assurance and up to 10% pension contribution.
•    Professional development, including funded apprenticeships.
•    Two paid volunteering days each year.
•    Family-friendly policies and a supportive team culture.

Please read before applying:

This is a part-time role - 18.75 hours per week
Shifts may include early mornings and evenings, so flexibility is key.

We’re reviewing applications as they come in, so you might hear from us before the closing date, keep an eye on your inbox and your phone! 

Closing date: 05 February 2026
Microsoft Teams interviews will take place on Wednesday 11th January 2026, followed by in-person interviews at the service in Braintree on Friday 13th February 2026.

Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. 

Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Use your words to save animals, conserve precious wildlife, protect biodiversity and build resilient ecosystems. As our new Copywriter and Written Content Producer, you won't just be writing copy; you’ll be the heartbeat of our storytelling, and creating a positive impact across the globe.

Why This Role Matters

International Animal Rescue (IAR):we believe every animal deserves a life free from suffering and that habitats should be protected so that wildlife can thrive. From releasing orangutans back into the Indonesian rainforest to rescuing bears from caged captivity in Armenia, our impact is fuelled by the power of persuasive storytelling. You will be the one connecting our global community of supporters to these life-saving missions through emotionally resonant and impactful content.

The Opportunity

This is more than a writing job; it is a chance to shape the narrative of an award-winning international charity. You will:

Craft Compelling Stories: Write everything from high-stakes fundraising appeals and Direct Mail to engaging blogs and LinkedIn updates.

Be a Brand Champion: Maintain and evolve IAR’s unique tone of voice across all platforms, ensuring our message of hope and action remains consistent.

Drive Real Change: Support fundraising growth by creating the very content that motivates people to donate and engage with our mission.

Collaborate Globally: Work alongside our Communications and Programmes teams to bring stories from the field directly to our supporters.

Who We Are Looking For?

We need a talented, self-motivated professional with a minimum of three years’ experience who understands the art of "audience-centric" writing. If you have a passion for animal welfare & conservation and the exceptional writing skills needed to turn a reader into a lifelong supporter, we want you on our team.

Please read the full job specification for more information.

Job Title:                   Individual Giving Manager           
 

Reporting To:           Senior Individual Giving and Legacy Manager   

Salary Range:          38,000 - £42,000     
 

Contract Type:         Permanent          
 

Location:                  Main sites - Acton, Deptford, Enfield, Poplar, Canary Wharf and Old Street 
 

Days/Hours per Week: 35 hours per week, working from 9:00 AM and 5:00 PM with a 1-hour lunch break. The role covers 5 out of 7 days per week, Monday to Friday
 

Requirements: The Felix Project can only employ applicants who currently have the right to work in the UK.  Please note the requirements of the location and days/ hours per week

Our Vision: A UK where “No good food goes to waste”. 

We are UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community groups. Every week we provide enough food to create almost a million meals for vulnerable people.

There has never been a more exciting time to join an organisation at the heart of public consciousness.  

FareShare is an equal opportunity employer, and we welcome applications from all backgrounds and abilities and as a Disability Confident Employer, we provide reasonable adjustments.
 

We aim to recruit from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our commitment to redistributing surplus food, come and join us.  
 

Purpose of the Job 
As the Individual Giving Manager, you will proactively help deliver our supporter acquisition and retention programmes through the development, implementation and management of multiple campaigns. The post holder will support with strategic development of Individual Giving and proactively adopt a test and learn approach to campaigns. The post holder will work alongside a second Individual Giving Manager and have the responsibility of an Officer. 

Duties & Responsibilities 

• Working closely with the Senior Individual Giving and Legacy Manager, develop, implement and manage a portfolio of acquisition and retention campaigns
• Maximise opportunities for cross-team campaigns
• Develop and implement continuous test and learn strategies
• Proactively contribute to the development of an effective Legacy programme
• Line management of an Individual Giving Officer

Working closely with the Senior Individual Giving and Legacy Manager, develop, implement and manage a portfolio of acquisition and retention campaigns

• Develop and manage a comprehensive programme of cold and warm campaigns at all stages from initial briefs to data selection and post-campaign analysis.
• Create seamless supporter journeys and consistency of messaging from the initial touchpoint through to longer-term giving
• Develop and manage a rolling programme of reactivation, cross-sell and upgrade activities
• Develop a portfolio of new fundraising offers and means of support and manage related processes.

 Maximise opportunities for cross-team campaigns 

• Work with mass participation on deepening relationships with community fundraising audiences
• Work with the major donor team, identifying and stewarding prospects for major and philanthropic giving. Support on the development of a mid-value programme
• Maximise supporter engagement opportunities through cross-working with internal teams including Corporate Partnerships and Volunteering.

Develop and implement continuous test and learn strategies

• Build and implement a framework for testing and rolling out supporter acquisition strategies
• Keep up to date on the latest trends and techniques in fundraising and apply learnings as appropriate on new and existing supporter acquisition initiatives
• Work with the Individual Giving Manager to maximise the impact of supporter welcome journeys
• Monitor Supporter attrition levels and implement measures to mitigate disengagement.

Proactively contribute to Felix’s Gifts in Wills programme

• Working with the Senior Individual Giving and Legacy Manager, develop and implement a test and learn programme of Gifts in Wills campaign to both warm and cold audiences
• Manage supporter relationships with free Will provider agencies and keep records up to date on the CRM

Line management of an Individual Giving Officer

• Provide management to an Individual Giving Officer, including daily support and development opportunities
• Support with management of Individual Giving Officers workload.

Person Specification

1. Previous experience of developing and managing multi-channel supporter acquisition and retention programmes across F2F, digital and direct mail.
2. Knowledge of latest trends and best practice of supporter stewardship
3. Able to demonstrate being a Team player
4. Ability to work analytically 
5. Excellent written and verbal communication skills 

Essential Criteria

• Demonstrable track record in planning, implementing and managing multi-channel direct marketing campaigns
• Experience of supporter care both at a practical and a strategic level
• Experience of briefing agencies and working with marketing teams
• Demonstrable track record in generating new income
• Demonstrable experience of strategic planning 
• Experience of working as part of a high-performing team, achieving and exceeding income
• Experience of using a CRM system to produce reports, data selections and run analysis.
• Strong project management, prioritisation and planning skills
• Ability to work under pressure and meet deadlines
• Experience of line management and providing development opportunities
• Up to date knowledge of the Fundraising Regulator’s Code of Fundraising Practice, data protection and other relevant legislation, guidance and practice.
• A passion for fighting food waste and food waste and food inequality 
• Experience of Gift in Wills marketing (cold and/or warm)

Equity Diversity Inclusion & Belonging

At The Felix Project, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics. 

Application Procedure

Once you apply, you will be directed to our recruitment portal. Please upload your CV and a covering letter outlining your suitability for the role and make sure that they are both uploaded before submitting your application. After you have submitted your application, you have 24 hours in which you can access your application and make edits. We will only consider applications with both CV and cover letter submitted. 
 

Recruitment Timeline

We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity. 

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback. 

Our Vacancy
We’re looking for a Specialist Support Worker to join our Complex Needs Service, supporting young homeless women aged 18–25 (including care leavers and ex-offenders) who have high support needs.
In this role, you’ll be safeguarding wellbeing, encouraging positive relationships, and supporting each resident’s journey towards independence, all while ensuring the safety, calm, and security of our service overnight.

What We’re Looking For
We want to hear from candidates who can demonstrate, through their application, how they meet the following criteria:

• Background: Experience working with vulnerable young females (18–25 years) in social housing, education, or the charity sector, with a focus on development and personal growth.
• Complex Needs: Professional experience of supporting people with complex needs, including homelessness, mental health, high-risk or high-harm behaviours, or high vulnerability
• Managing Challenging Behaviour & Maintaining Professional Boundaries: Experience of working with young people who display challenging behaviour or conflict, while remaining approachable, engaging effectively, providing constructive support, and maintaining appropriate professional boundaries
• Safeguarding and Trauma-Informed Principles: Thorough and up-to-date knowledge of safeguarding and trauma-informed care.
• IT Skills, Complex Casework & Time Management: Good IT skills, demonstrable experience of managing a complex caseload, strong report writing skills, and effective time management.

Must hold GCSE Maths and English at grade C/4 or above (or equivalent).

Why Join Us?
When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What We Offer 

• 25 days’ annual leave plus bank holidays
• Two paid volunteering days each year
• Flexible benefits scheme, including family-friendly options and discounts
• 4x salary life assurance
• Up to 10% pension contribution
• Comprehensive training and development

Important Information 

• This role requires an enhanced DBS check.
• Your eligibility, you must be eligible to work in the UK and able to work the full contracted hours of 37.5 hours per week. Unfortunately, we are unable to offer visa sponsorship, so we can only consider applications from candidates who meet both requirements.
• If this sounds like the kind of meaningful work, you’d love to be part of, we’d love to hear from you. 

Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role. 

Closing date: 03 February 2026

Interviews will be held between 11th -13th February 2026. 
 
Colleagues who are at risk of redundancy need to state this on their application as they will be given priority consideration above other applicants.

Please note, if you are currently on legacy Aldwyck or legacy Catalyst Terms & Conditions, and are successful in your application, you will automatically be transferred to the new Peabody Terms & Conditions. 

Additionally, if you move to a Peabody role on a secondment basis, your Terms & Conditions will not change.

Our Time Charity is seeking an experienced Development Manager to help grow and embed our early help and family mental health services across the UK.

This is a senior, outward-facing role focused on securing statutory income, developing high-quality tenders, and building strong relationships with local authorities, Family Hubs and strategic partners. A key priority will be positioning KidsTime Workshops as a recognised, commissioned early help offer within local authority family support systems.

Working closely with the CEO, you will identify high-impact opportunities, navigate commissioning processes, and help ensure more children affected by parental mental illness receive timely, preventative support.

This role is ideal for someone with experience in local authority commissioning, business development or statutory income generation, who understands early intervention and wants to use their skills to create lasting social impact.

To learn more about the role, responsibilities and how to apply, please download the full recruitment pack.

Salary: Up to £GBP £51,100 annual gross

Hours: Full-time

Duration: Permanent

Location: UK or global within 2-3 hours’ time difference of the UK. Regular travel to Manchester required. Minimum deployment time overseas 40%.

Our operations are growing – can you provide excellent operational management for our life-saving humanitarian health operations?

We are seeking an experienced humanitarian health operations professional to join our team. As our new Operations Manager you will join a newly created Operations function and play a key role in its development and success. Our operations are growing rapidly and we need someone who can thrive in providing excellent operational management alongside developing our systems and processes. You will manage a portfolio of programmes and responses both from the HQ and in the field.

Humanitarian health needs are growing. UK-Med is an NGO providing emergency health support in times of crisis and humanitarian emergencies. We provide clinical support, as well as training and capacity building for health professionals around the world, with particular focus on countries vulnerable to outbreaks, natural disasters or with weakened health systems due to complex emergencies. As a key partner of the UK Emergency Medical Team (EMT), we work closely with DFID and the WHO, but we are also growing our own programmes. Our work has never been more vital, with disease outbreaks and disasters becoming more frequent, complex and severe.

We provide humanitarian health surge support to health systems facing exceptional challenges. Our responses can range from individuals or small teams of technical experts providing advice and capacity building through to a full field hospital providing primary healthcare and surgical interventions.

Our ideal candidate will be passionate about UK-Med’s humanitarian mission and excited by the prospect of developing systems and processes to support this. You will have significant experience in humanitarian health operations including working in the field. You will be comfortable working at pace and thrive on achieving challenging objectives and meeting rapidly changing demands.

We offer a competitive salary and benefits along with a friendly working environment and the opportunity to make a real difference through humanitarian work. UK-Med is a growing and developing organisation with a committed team of staff, volunteers and members.

How to apply

We strongly recommend that you read the Candidate Information Pack – Operations Manager - January 2026 before applying.

To apply, please complete the questions and submit your CV through our Online Jobs Portal as soon as possible.

Applications must be submitted no later than 9th February, 2026.

UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.

UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.

Reporting to Director, Supporter Engagement
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Akshaya Patra UK is not able to offer visa sponsorship.

We are seeking an enterprising, organised individual to join Akshaya Patra UK as our Supporter Engagement Officer. The role is a joyfully versatile one which requires planning, coordination, and a strong 'make it happen' attitude. As the first point of contact for supporters, community groups, and partners, the candidate will ensure every interaction, whether by phone, email, social media, or in-person, is positive, timely, and professional.

A key part of the role will be to build and grow volunteer chapters across the UK, developing local champions who increase awareness and funds for Akshaya Patra. Even as the candidate will invite new supporters to join our mission, managing supporter relationships with a defined portfolio of donors, monitoring income, and contributing to data analysis related to supporter engagement and projects is a key part of the role. In addition, maintaining the inventory of supporter engagement tools and merchandise, ensuring materials are organised, available, and effectively used to inspire supporters.

Knowledge of British culture and geography is welcome, while familiarity with India, its regions, and Indian languages is an added advantage. You will attend meetings and events in London and other parts of the UK as required, with the flexibility to work remotely at other times. The role will play an important part in shaping our future plans and helping us grow our income and impact in the years ahead.

Key responsibilities

• Manage supporter enquiries, building strong relationships and offering excellent stewardship at every stage.
• Adopt an enterprising, creative mindset to engage a wide variety of donors and community groups across the UK, thinking innovatively about supporter involvement.
• Send timely thank-you messages, acknowledgements, and fulfilment communications, ensuring supporters feel valued and informed.
• Maintain accurate and up-to-date supporter records, monitor income received, and support data analysis to track trends and project future income.
• Assist with events, appeals, and seasonal campaigns, contributing to planning, logistics and delivery, and ensuring all activities reflect Akshaya Patra’s mission and priorities.
• Manage the inventory of supporter-care tools, and place orders for new and innovative engagement tools.
• Develop and produce bespoke supporter and volunteer packs, tailored to motivate and equip individuals and groups to champion our cause.
• Work collaboratively with the Supporter Engagement and wider fundraising teams, ensuring a cohesive, collaborative, and mission-driven supporter journey.
• The responsibilities outlined above are not exhaustive and may evolve as the organisation develops. Flexibility and collaborative spirit are essential in a growing charity environment.

Requirements

• Excellent communication and interpersonal skills, with the ability to support, engage and inspire a wide range of supporters and volunteers.
• Strong administrative and digital skills, including confident use of databases, spreadsheets, emails, and online communication tools.
• A hands-on, proactive approach, with the ability to problem-solve, adapt quickly, and take initiative to make things happen.
• A positive, collaborative, and team-focused attitude, with a willingness to contribute to shared goals.
• A genuine desire to make a meaningful difference in the lives of children facing disadvantage.

Corporate Partnerships Manager

£33,579-£35,539 per annum WTE (based on 37 hours per week)

37 hours per week

Hybrid, 2 days a week in office

Farnham or Guildford

Are you passionate about working for a charity that delivers exceptional care? A role with Phyllis Tuckwell gives you the opportunity to make a real difference to people’s lives every day.

We have an exciting opening for a full time Corporate Partnerships Manager within our friendly and supportive Income and Engagement team, based at our site in Farnham or Guilford, in Surrey. This energising role is central to the growth of our corporate partnerships program, with a strong focus on developing new business while continuing to strengthen and maximise existing relationships. It’s a varied and fast-paced position where no two weeks are the same, requiring energy, initiative and a commercial mindset. One day you might be identifying and securing new corporate partners, and the next you could be working closely with existing supporters to deepen engagement through initiatives such as corporate volunteering days or bespoke fundraising activity. The role also offers significant opportunity to build on the success of our corporate Firewalk, which launched as a pilot event last year and proved hugely successful, with clear potential to grow and enhance it. There is plenty of scope to think creatively and shape innovative partnership ideas that will drive long-term income growth.

It’s an exciting time to join Phyllis Tuckwell as we prepare for moving back to our new hospice - and you can be a part of it.

A successful Corporate Partnerships Manager will have:

• Proven experience in fundraising, business development, or a related field, with a track record of securing and managing corporate partnerships
• Strong interpersonal and communication skills, able to engage effectively with a variety of audiences, from corporate decision-makers to volunteers
• Understanding of the local business community and Phyllis Tuckwell’s catchment area across West Surrey & North East Hampshire
• Experience managing relationships with corporate partners, supporters, and the ability to deliver exceptional stewardship
• A proactive, hands-on approach with the ability to work independently and as part of a busy, collaborative team
• Flexibility to work occasional evenings or weekends to support corporate events and fundraising activities
• A full driving licence and access to their own vehicle

 
For a full list of essential requirements, please refer to the job description and person specification document.

About Us

We are based in Farnham, Camberley and Guildford, and provide bespoke, compassionate, palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire.

Phyllis Tuckwell is a very special place to work.  Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters.  Our Income Generation team members are pivotal in helping to raise funds to deliver our vital services, ensuring ‘every day is precious’ for our patients. 

The impact of our services on the lives of our patients and their families can be read about on the Phyllis Tuckwell website under Patient Stories.

Phyllis Tuckwell is committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core.  We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences.  We warmly welcome applications from all sections of the community.  All appointments are made following a fair and equitable process, based on merit, job requirements and business need.  

We Offer:

Excellent Benefits

• Six weeks paid holiday plus public holidays
• Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
• Health Cash Plan Scheme
• Employee Assistance Programme
• Staff Benefit Scheme
• Blue Light Discount Card

Excellent Career Development

• Leadership Development
• Skill Development and Training
• Professional Growth
• Upskilling
• Apprenticeships
• Coaching
• Diverse Training Courses
• Cross Departmental Projects
   

A Great Place to Work

• Equal Opportunities employer
• Flexible hours and flexible working
• Supportive colleagues
• 97% of our staff are proud to work for Phyllis Tuckwell*

*Phyllis Tuckwell Birdsong Hospice staff survey 2023

For further information regarding the role or to arrange an informal visit please contact Holly Dare, Head of Philanthropy & Partnerships. If you are unable to apply on-line or have any questions about the recruitment process, contact HR.

Closing date for receipt of applications: Sunday 15th February 2026

Interviews to be held: W/C Monday 23rd February 2026

We reserve the right to close the role ahead of the closing date should sufficient applications by received. Your early response is therefore encouraged.  Please note that we do not hold a sponsor licence and therefore are unable to provide visa sponsorship.

This post is subject to a standard Disclosure and Barring Service check.

NO MEDIA OR AGENCIES

The CRM Impact Manager is a specialised role that will focus on developing our use of the Beacon CRM and ensuring it’s used to our best advantage throughout the charity.

You will lead on capturing and utilising data across the whole of the charity from the impact on our members, to socially focused programming, fundraising events, and income generation through grants and tenders. All the tasks you carry out will contribute to the core purpose of the charity, enabling us to transform the access to and experience of mental health support, for young people.

This is a new position within a new team, focused on the growth of the charity, offering the opportunity to enhance Open Door’s approach data and impact and build new work, as we create new long-term partnerships.

Based at the Bloom Building in Birkenhead and soon within our new home ‘Joy’, the role offers a flexible and collaborative working environment, engaging with a wide range of internal and external stakeholders that align with Open Door’s values and mission.

Check out the candidate pack for full details.

Concern Worldwide (UK) is looking for a Supporter Acquisition Manager to join the team on a full time, permanent basis.
 
About us:
We are an international humanitarian organisation that strives for a world free from poverty, fear and oppression. We deliver lifesaving and life-changing interventions to the world's poorest and most vulnerable people. From rapid emergency response to innovative development programming, we go to the hardest to reach places to make sure that no-one is left behind. With almost 4,500 staff of more than 50 nationalities, Concern operates in 25 of the world’s poorest countries, helping people to achieve major and long-lasting improvements in their lives.

Benefits
• 25 days’ annual leave, pro-rated for part-time employees.
• Office closure between Christmas Day and New Year’s Day
• Flexible hours and hybrid working
• Annual leave purchase scheme
• Enhanced parental leave pay
• Stakeholder pension
• Season ticket loan
• Cycle scheme
• Life assurance
• Access to Employee Assistance Programme (EAP)

About the role:
The Supporter Acquisition Manager leads the strategy and delivery of our acquisition programme, with a focus on digital and face-to-face recruitment. This critical position focuses on driving growth and recruiting new supporters, developing and leading the team to deliver campaigns that bring new supporters on board and deliver long term value, with a key emphasis on expanding the digital acquisition stream and delivering on our hybrid model of face-to-face acquisition. The ideal candidate will bring both digital acquisition experience as well as face-to-face experience, and a strong understanding of how to engage with diverse audiences. This role is critical to driving sustainable growth in supporter numbers and unrestricted income.

The role will work predominantly across face-to-face and digital channels, guiding strategies, creative development, performance analysis, and budget management.

This role works closely with the Supporter Development and Legacies Manager to ensure the holistic approach to supporter acquisition and development, attracting donors to fuel sustainable long-term income.

About You:

ESSENTIAL
• Proven track record of success in supporter or customer acquisition, with experience managing and forecasting large budgets.
• Demonstrable experience of writing, developing and implementing supporter acquisition strategies with evidence of improvements in long-term value.
• Strong knowledge of digital and direct marketing strategies, including campaign planning, delivery, and evaluation.
• Track record of delivering results against ambitious supporter recruitment and income targets.
• Confident in forecasting, performance analysis, and data-driven decision-making.
• Experience managing external agencies and suppliers.
• Excellent project management and organisational skills.
• Strong communication and relationship-building skills with internal and external stakeholders.
• Familiarity with CRM systems and marketing automation tools.
• Understanding of GDPR and data protection in a fundraising context.
 
DESIRABLE
• Experience working within the charity or non-profit sector.
• Knowledge of supporter journeys and donor engagement best practice.
• Experience in testing and optimising acquisition channels for improved ROI.
• Experience of acquisition channel modelling and forecasting for return on investment.
• Key Performance Indicators (KPIs)
 
HOW TO APPLY
 
To apply for this post, please upload your CV and cover letter explaining how you meet the essential and desirable criteria for the position by 1st February 2026. Interviews scheduled to take place 10th and 11th February 2026.
 
Your cover letter will be scored against each of the listed requirements listed in the job description. To give yourself the best chance of being shortlisted, please copy each criterion into your cover letter and explain under each one how your experience, skills, or achievements demonstrate your suitability. Use clear and specific examples to support your statements.
 
Concern will shortlist only those candidates who clearly demonstrate that they meet all essential criteria. If a high number of applicants meet the minimum requirements, we will assess and score candidates against the desirable criteria to determine who will be invited to interview. It is therefore important that your application provides detailed evidence of how you meet the role requirements.
 
All candidates who are short-listed for an interview will be notified via email.
 
Candidates must be legally entitled to work in the UK at the time of application.
 
Conditions of Appointment:
 
Pay band: GB7
Location: London (Hybrid)
Salary: £49,613 - £55,125, based on full time hours (35 hours per week)
 
New employees typically start at the beginning of their pay band.
 
The successful post holder will be required to complete a criminal records self-declaration form and a Basic DBS check.
 
Having a criminal record will not necessarily debar you from working with Concern Worldwide. This will depend on the nature of the position, together with the circumstances and background of your offences.
 
You may also have experience in the following: Supporter Acquisition, Fundraising, Supporter Engagement, Supporter Care, Customer Services, Telemarketing, Call Centre, Fundraising Assistant, Fundraising Administrator, Customer Service Advisor, Acquisition Manager, Customer Service Assistant, Customer Service Representative, Charity, Third Sector, NFP, etc.
REF-226 129

St Nicholas Hospice Care is a successful charity serving the local area of West Suffolk and Thetford. Every year we support nearly 2,000 local people, delivering care across multiple settings. Our services are not just for patients, but for their family and friends too, and include everything from specialist medical care to bereavement support and practical help.

Are you passionate about using data to make a positive impact and want to work for a charity that values compassion, accountability, respect, and equity? We’d love to hear from you. We’re looking for a CRM and Insights Manager to lead our supporter care strategy and maximise income through data-driven insights. In this pivotal role, you’ll manage our CRM system (Donorflex), optimise donor journeys, and ensure compliance with fundraising best practice and data protection regulations.

What you’ll do:

• Use data analysis to shape fundraising strategies and improve supporter experience.
• Manage and develop the Supporter Care team.
• Oversee donation processing, Gift Aid claims, and reporting.
• Drive efficiency and innovation in supporter engagement.

What we’re looking for:

• Strong experience in CRM management and data analytics.
• Excellent communication and leadership skills.
• Advanced Excel and data visualisation expertise.
• Knowledge of fundraising compliance and GDPR.

Working for us

As an employee you will receive the following benefits:

• Opportunity for some home working
• Health Cash Plan & Wellbeing programme (dentistry, optical, emotional wellbeing support)
• 25 days annual leave increasing to 29 with service (pro rata for part time employees)
• Enhanced Occupational sick pay scheme
• Home-made meals available in our onsite bistro
• Access to a group pension plan or continuation of NHS Pension (subject to criteria)
• Life assurance
• Free onsite parking
• Access to Blue Light Card scheme discounts
• Social events (such as photography group, quiz nights, picnics and more)

About Sheldrick Wildlife Trust UK

The Sheldrick Wildlife Trust (SWT) is a pioneering conservation organisation, working across Kenya to protect endangered wildlife and preserve habitats for future generations. Through projects including our world-renowned Orphans’ Project, veterinary interventions, anti-poaching operations, and community outreach, we are dedicated to securing a future for wild species. Sheldrick Wildlife Trust UK plays a vital role in supporting conservation projects, raising funds, cultivating donor relationships, and engaging supporters to sustain and build upon life-saving work in Kenya.

The Role

We are seeking a motivated, detail-oriented Fundraising Support Officer to join our UK team. This is an excellent opportunity for someone passionate about wildlife conservation, eager to learn, and looking to develop a career in fundraising and supporter care.

The Fundraising Support Officer will be central to ensuring our supporters receive the highest standard of care. Working across individual giving, corporate partnerships, trusts and foundations, and retail, the postholder will gain valuable experience in many areas of charity fundraising and supporter engagement.

Key Responsibilities

• Support to the Retail Manager, including acting as first point of contact for order enquiries, exchanges, and returns, and assisting with fulfilling orders from the charity’s online shop.
• Supporter care, to include answering email, post, and telephone correspondence, providing receipts and donor follow-up.
• Accurate recording of donations and correspondence on the charity’s CRM system.
• Support the regular giving and orphan adoption programmes.
• Assist in identifying opportunities with corporate partners and charitable trusts.
• Support the Communications team by drafting and proofreading thank-you letters, donor updates, and impact reports.
• Assist in developing and attending charity events.
• Assist with general fundraising administration and other duties as required by the team.

Person Specification

Essential:

• Demonstrable experience in building relationships with customers or stewarding supporters and donors.
• Excellent written and verbal communication skills, with a polite and professional manner.
• Strong organisational skills and attention to detail.
• Confident using Microsoft Office (Word, Excel, Outlook) and comfortable learning new systems.
• Familiarity with CRM systems and/or handling supporter or customer data.
• Experience in customer service and administration.
• Ability to work both independently and collaboratively in a small team.
• Enthusiastic, proactive, and willing to take on a variety of tasks.
• Ability to manage multiple priorities in fast-paced environment.
• A genuine interest in wildlife conservation and the mission of Sheldrick Wildlife Trust.

Desirable:

• Minimum two years’ experience in donor care or fundraising in the charity sector.
• Experience drafting written communications for a public audience.
• Understanding of the UK charitable sector and fundraising principles.
• Understanding of data protection, including GDPR.

What We Offer

• A supportive and friendly team environment.
• Opportunities for professional development in fundraising and supporter care.
• The chance to play a key role in protecting wildlife and habitats through one of the world’s most respected conservation charities.

If you believe you are well suited to the role, please send us your CV and one-page cover letter by clicking the 'Apply' button on this page. Use your cover letter to tell us about your previous experience and why you want to work for SWT UK. Applications without a cover letter will not be considered.

Early application is encouraged as we will be reviewing applications throughout the advertised period and reserve the right to close the advert at any time. All applicants must have the right to work in the UK. We are not able to support visa or work permit applications for this role. (No agencies, please).