Harris Hill are delighted to be recruiting a looking for a Supporter Care Officer for an excellent Health Charity.

This role will involve working as a key member of a busy Supporter Care team, ensuring the best possible supporter experience for all donors.

The successful candidate will have charity or non-profit experience.

Please only apply if you are immediately available or within 1 week.

Job Title: Supporter Care Officer

Salary: £ 12

Hours: Full time

Location: London

Duration: 6 weeks

Start: ASAP

Key responsibilities:

* Be the first point of contact for existing supporters and new donors who respond to our fundraising activities by phone, email, letter, delivering outstanding supporter care.
* Process credit card donations over the phone.
* Be responsible for thanking our supporters in a timely manner, including by letter, email and online, personalising these communications appropriately.
* Enter and maintain accurate records on our fundraising database, Raiser's Edge.
* Assist with gift processing which includes opening post, handling cheques and adding to our database.

Essential Experience/Skills

* Friendly and warm telephone manner with ability to build rapport quickly

* Excellent communication skills, both oral - including telephone - and written.
* Excellent attention to detail.
* High computer literacy with comprehensive knowledge of Microsoft Office applications, especially Word, Excel and Outlook.
* Experience of Fundraising databases e.g. Raiser's Edge - Desirable however training is provided
* Excellent interpersonal and donor care skills.
* Able to prioritise and organise own workload and able to adapt to changing demands in a busy environment.
* Experience of working in fundraising or a charitable organisation.
* Ability to perform administrative and process-based tasks where required.

If you feel that you have the above experience, please respond with your updated CV.

Please note that due to high levels of applications, only successful candidates will be contacted.

For the last thirty years, Stonewall has been working to achieve equality for lesbian, gay, bi and trans people. As a charity we rely on the generosity of private individuals, communities and organisations. Without it, none of what we do would be possible. Join us as our Supporter Care Officer and lead on providing excellent and efficient supporter care to our amazing donors.

Reporting to the Supporter Fundraising Manager you’ll focus on providing significant administrative support across the Supporter Fundraising team which includes Individual Giving, Merchandise, Legacy, Community and Challenge Events. You will review and develop processes to ensure that the organisation is operating efficiently and produce detailed analysis of our fundraising campaigns ensuring that there is a return on investment.

We’re committed to giving our supporters the best experience possible, and you’ll be a key part of delivering on our promises by processing and acknowledging both online and offline supporter donations and gifts, monitoring fulfilment and providing quick accurate reporting and responses.

This 6-month fixed term role is an ideal opportunity for someone looking to develop and broaden their fundraiser skillset and experience within a fast moving and rewarding organisation which involves ample cross departmental collaboration where you will be responsible for taking the lead on agreed-upon projects. You will work closely with the Finance team to ensure that all donations and trading income is accurately logged and reconciled on the CRM, you must therefore have an unwavering eye for detail and be able to manage multiple tasks at the same time without compromising quality.

Ideally, you’ll have experience in fundraising across a range of channels which will include data and campaign reporting and demonstrate strong time management, organisational skills and an understanding of the principles of supporter care. Excellent interpersonal skills will enable you to build and maintain relationships with donors, colleagues and suppliers.

If this sounds like you and you’re looking for a new challenge for your skills and experience, please complete and return an application form by 9.30am on the 13th December 2019. Interviews will follow on the 7th and 8th January 2020.

Supporter Care Manager
Hours: 21 per week
Salary: £26,000 per annum, pro rata
Contract: Permanent
Based: Cambridge

Arthur Rank Hospice Charity has an outstanding reputation for excellence in palliative and end of life care. We support people in Cambridgeshire, who are living with life-limiting illnesses and advance conditions. Our positive and practical services deliver care, counselling and education, helping patients to live well and their families to live on.

Our excellent staff survey results in 2018 helped us to achieve gold accreditation in the Best Employers (Eastern region) and in February 2019 we announced that our Cambridge Hospice has joined the success of our Alan Hudson Day Treatment Centre in achieving an ‘Outstanding’ CQC rating.

The Hospice’s Team has a tight knit and supportive culture, it is a culture of hard work, efficiency and ‘going the extra mile’ and we are currently looking for a Supporter Care Manager to join this team.

This is a very exciting role in which you will have direct accountability for the management of our Fundraising Database ‘Donorflex’. It is a hands-on role where you provide strategic reporting and insight to the function. You will line manage, support and develop Supporter Care Officer, run regular audits and, when appropriate, train/retrain colleagues ensuring users are utilising the system effectively.

The postholder will also be responsible for the maintenance and development of the database, to ensure it meets the requirements of the Fundraising and Communications Team and all applicable regulations.

The successful candidate will be educated to A Level standard or above, have excellent IT experience with good working knowledge of Excel or similar database products, experience of data capture of Gift Aid, supporter preferences and suppressions, experience of implementing and managing projects, be numerate and pro-active, have professional approach and excellent attention to detail.

Please note, that you will need to be a driver with access to vehicle for work purposes (mileage will be paid).

At Arthur Rank Hospice we value our staff and offer a range of benefits: Personal Pension Plan (with ability to retain membership of NHS Pension Scheme subject to qualifying criteria), Employee Assistance Programme, Cycle to Work Scheme, Study leave, Lease cars (eligibility criteria applies), generous holiday entitlement, Staff Survey and staff Forum, access to Occupational Health Services, flexible working, ongoing training, Payroll Giving option, Group Life Assurance, Long Service Awards and staff discounts to our in-house Bistro and Salon HD.

Closing Date: 22nd December 2019
Interviews: 6th or 8th January 2020

TO APPLY AND FOR MORE INFORMATION:

If you would like to find out more about this position, please click the button to be directed to our website where you can complete your application for this position.

Unfortunately, only short-listed applicants will be contacted. Candidates with a disability that meet the minimum criteria will be guaranteed an interview. 

Arthur Rank Hospice is committed to inclusivity, respect, fairness, engagement and equality of opportunity for our patients and their families, our staff and trustees, our volunteers and our supporters. We value the strength that comes with difference and the positive contribution that diversity brings to our community.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment.

No agencies please. 

I am currently looking for an experienced Supporter Care Coordinator to work within a dynamic Supporter Care team for an amazing children's charity.
The Supporter Care Team is the first point of contact for supporters across multiple channels (such as phone, email and postal communications) and as a result you will undertake a diverse range of stewardship and enquiry management activities. At every opportunity you will seek to enhance the supporter experience which should ultimately encourage future support.

Main duties:
Ensure that donations received from various channels e.g. direct debit, cheques, bank transfers are processed accurately and in accordance to our set procedures ensuring our deadlines are met and provide an acknowledgement where required.
To provide a high quality of service to our supporters and the general public who contact us concerning their support or our work
Routinely deal with a range of complex issues or queries from supporters
Ensure all responses to supporters are actioned according to the priorities agreed within the Supporter Care Service Level Agreements.
Following guidelines on data protection, cash handling, Gift Aid and other areas of fundraising compliance and be responsible for maintaining the supporter records and handling donations in a compliant way.
To write personalised, relationship building communications and thank you letters to supporters.

If you have the above skills and experience with great attention to detail, please apply online or contact Sekai today!

Do you have a passion for excellent customer service with strong administrative skills and a polite telephone manner? If so, we are looking for an outgoing and enthusiastic Supporter Care Administrator to join our Supporter Care team. This role will allow you to carry out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries.

The Supporter Care team is part of the wider Supporter Marketing team within the Fundraising department. The Supporter Care Administrator is responsible for ensuring that people receive an excellent standard of customer care to maintain supporter satisfaction and to generate the maximum amount of income for dementia research.  

This is a part time; fixed term contract opportunity working Monday to Wednesday (22.5 hours per week), for a period of 9-months, or on return of substantive post holder, whichever is earlier to cover a period of maternity leave.

Main tasks of role:

• Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials
• Managing enquiries received by email and post, either by responding or forwarding as necessary
• Contacting current supporters via telephone in order to increase the value of, or to retain supporters; including thanking, obtaining Gift Aid declarations and reactivating lapsed donors
• Recording feedback and assisting in the resolution of complaints
• Processing donations from telephone calls and mailings, acknowledging supporters appropriately
• Sending out materials, processing donations and sending appropriate acknowledgements relating to community fundraising, sporting events and donations given in memory
• Processing new direct debit instructions and standing order payments, amending and cancelling gifts as necessary
• Amending supporter details as necessary
• Dealing with incoming post
• Updating team procedures as required
• Recognising fundraising, engagement and retention opportunities when talking to supporters using a range of initiatives to explain how donations positively contribute towards the cause

What we are looking for;

• GCSE in Maths and English, or equivalent
• Good knowledge of Word, Excel, Outlook and databases
• Excellent telephone manner
• Excellent written communication skills
• Ability to work with a high level of accuracy and attention to detail
• Good organisational skills and the ability to prioritise workload
• Experience of working in a customer facing role
• Experience of handling complaints and queries

Location: Granta Park, near Cambridge

Salary: Circa £11,700 pro rata, per annum (£19,500 FTE per annum) plus benefits

Please download the Vacancy Pack for more details.

The closing date for applications is the 8th December 2019, with interviews to be held on the 16th December 2019. However, we would encourage applicants to submit their application at the earliest opportunity as the closing date may be brought forward at any time. Should we wish to contact you to arrange an earlier interview this will be arranged based on the availability of the candidate and the panel. Please indicate in your cover letter if you are unable to attend on a certain date.

Please note that the official job title for the successful candidate will be Supporter Care Executive. When accessing our online recruitment system, the role will be listed as Supporter Care Executive.

In order to be considered, please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies Page. You will be able to attach a CV and covering letter to your application, track your application and view other vacancies that may be of interest.

To view further details about this role and the benefits of working for us please visit the Alzheimer’s Research UK website.

Customer Support Officer

You will join us as a Customer Support Officer being a part of our friendly and dedicated team based in our Chester office.

Customer Support Officer Responsibilities:

- Deal directly with customers by telephone, web and email in line with agreed guidelines.
- Communicate and coordinate with internal departments to resolve queries.
- Follow up on customer interactions.
- Provide feedback on the efficiency of the customer service process.
- Proactively identify potential solutions to improve customer service.

Customer Support Officer Requirements:

Candidates will need excellent written and verbal communication skills, an ability to meet deadlines and a collaborative and agile approach. They must have experience in Customer Service within a commercial environment and have the ability to work on their own and within a team.

About CIPFA:

The Chartered Institute of Public Finance and Accountancy (CIPFA) is the world’s only professional accountancy body to specialise in public services, and is a strong advocate for sound public finance management and innovative public service delivery.

Our members work in public services such as local government, the NHS and Whitehall departments as well as in national audit agencies, major accountancy firms and other organisations around the world where public money needs to be effectively and efficiently managed.

Location: Chester, West Chester, Cheshire CH1 4QR.

Job type: Full Time, Permanent, 36 hours per week, 9.00am to 5.00pm

Salary: £18,000 per annum

Benefits: 25 days annual leave; Up to 10% employer's pension contribution; Life Assurance to the value of 2 times your basic salary; Season ticket loans; Employee Assistance Helpline; Exclusive employee discount and rewards at many major brands including health & wellbeing, retail, restaurants and mobile technology providers.

Closing date for applications: 5th January, 2020

You may have experience of the following: Customer Support, Customer Support Officer, Customer Service Officer, Customer Service Representative, Customer Services Agent, Customer Services, Customer Services Advisor, etc.

Ref: 90700

ABOUT US

We are an international development organisation putting ingenious ideas to work so people in poverty can change their world.

We help people find solutions to some of the world’s toughest problems. Challenges made worse by catastrophic climate change and persistent gender inequality. We work with communities to develop ingenious, lasting and locally owned solutions for agriculture, water and waste management, climate resilience and clean energy. And we share what works with others, so answers that start small can grow big.

We’re a global change-making group. The group consists of a UK registered charity with community projects in Africa, Asia and Latin America, an independent development publishing company and a technical consulting service. We combine these specialisms to multiply our impact and help shape a world that works better for everyone.

OUR AIMS

We help people find solutions to some of the world’s toughest problems, made worse by catastrophic climate change and persistent gender inequality. Our aims are to:

 Make agriculture work better for smallholder farmers, many of them women, so they can adapt to climate change and achieve a good standard of living

 Help more people harness the transformational effects of clean affordable energy and reduce avoidable deaths caused by smoke from indoor stoves and fires.

 Make cities in poorer countries cleaner, healthier places to live and work.

 Build disaster resilience into the lives of people threatened by hazards – reducing the risk of hazards and minimising their impact on lives and livelihoods.

HOW WE WORK

We work on holistic solutions that change systems and have a framework to help us achieve our aims:

 Analyse the root causes of a poverty and vulnerability

 Define the change at scale we need to make

 Develop activities along three complementary paths: Demonstrate, Learn and Inspire.

- Demonstrate that our solutions are sustainable in the real world

- Learn by capturing evidence and adapting our approach

You will work directly with key suppliers and creative agencies, liaising to co-ordinate the successful execution of campaign activities

JOB FUNCTIONS AND ACCOUNTABILITIES

 Contribute to the 3 year strategic plan for donor development to maintain and develop engagement of existing supporters, through direct marketing activities, committed giving and stewardship, contributing to organisational planning process

 Support the implementation and delivery of a strong appeal programme and stewardship for both cash and committed giving

 Support the delivery of all activities to brief, time and budget. Ensuring value for money and compliance with Practical Action’s fundraising policies, data protection legislation and other codes of practice

 Contribute to the ongoing development and improvement of campaign management processes and procedures through efficient execution, ensuring ongoing evaluation and learning

 Deliver briefing and scheduling information to the Communications Team to ensure timely delivery of appropriate content and copy for campaigns, participating in collective planning

 Responsible for undertaking project research to support the delivery of activities

 Undertake occasional overseas trips to collect content if required

 Manage the electronic and physical storage of campaign materials

 Track and monitor campaign results through daily reports and produce results analysis for all channels ensuring value for money

 Contribute to the monitoring of the supporter development (income and expenditure) budgets.

 Ensure the Supporter Services Unit are well briefed, have samples and are provide with thank you letters in advance of activities going live

 Coordinate the delivery of activity and internal campaign briefs, print management and procurement, database selection briefs and schedule management, ensuring that all stakeholders are well briefed

 Coordinate the day to day relationships with suppliers and agencies, including responsibility for collating, synthesizing and sharing feedback on materials and activities

 Support the delivery of monitoring and evaluation of stewardship activities and supporter journeys to retain and motivate supporters

 Present and feedback on our work, our activities and results to a range of audiences internally and externally

 Keep abreast of individual giving development activities amongst competitors and the wider charity sector maintaining an awareness of commercial and sector trends and legislation that relate to Practical Action and its ability to grow its fundraising

 Ensure Practical Action follows and champions best practice relating to fundraising standards and our approach to supporter care. Share and promote best practice, priorities and outcomes

 Maintain compliance with organisational policies and attend mandatory training

 Undertake any tasks reasonably requested by the Organisation

PERSON PROFILE

To be successful in the role, the ideal candidate will be able to demonstrate:

Knowledge and Qualifications

 A level or equivalent qualification

 Knowledge of scheduling and project management

 Knowledge and experience of direct marketing techniques and practice for fundraising

 Working knowledge of GDPR and data protection and fundraising regulations and compliance

 Knowledge and understanding of industry wide good practice and developments in fundraising; awareness of trends and opportunities in the sector

 Proficient use of business IT systems, including Word, Excel and PowerPoint and the use of CRM databases preferably the Raisers Edge.

Skills and Experience

 Excellent organizational and time management skills, with proven experience in the ability to plan, prioritise, handle multiple tasks and meet deadlines in a busy environment

 Direct marketer at least 2 years’ experience working in a supporter development environment

 Good understanding of print production processes, media buying including briefing of suppliers

 Solid skills evaluating copy, succinctly synthesizing and collating feedback from multiple stakeholders

 Strong written and verbal communication skills; copy writing and proof reading, strong attention to detail and the ability to present internally and externally

 Experience of working with and building strong relationships with creative agencies, professional fundraising organisations, consultants and suppliers

 Good understanding and knowledge of donor audiences and segmentation

 Good analytical and research skills

 Team member who can easily work as part of a cross functioning team to deliver shared goals

 Presenting to a range of audiences internally and externally

 Experience and interest in international development and an ability to convey this to our supporters in a passionate way is desirable.

Please apply direct through our website.

Additional information

We treat all applications for employment on their merits and do not take into consideration any factors that are not relevant to the job such as disability, race, age, religion, gender, gender reassignment or sexual orientation.

Practical Action are committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks.

Please note that should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.

The successful applicant must have the pre-existing right to both live and work in the UK.

Closing date for applications: Friday 20th December 2019

Interviews to be held on Friday 10th January 2020

Who we are:

Muslim Aid are an International not-for-profit providing support to communities around the world affected by disasters, conflict or endemic poverty without regard to their social, religious, or ethnic background.

We place strong emphasis on long-term development projects that build the capacity of local people helping themselves. In addition to the 11 country offices worldwide we also work with multiple partner offices focussing on sustainable development programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The Supporter Experience team is involved in ensuring the supporter experience is at the heart of everything we. We are aiming to increase the depth and value of supporter relationships whilst encouraging repeat giving or multiple interactions. The purpose of this role is to design and implement first class stewardship plans to ensure our amazing supporters have a great experience with Muslim Aid and care about the cause for many years.

About the Role:

The post holder will play a pivotal role in making Muslim Aid more data and insight driven in the way we fundraise and communicate with supporters. The Supporter Experience team will take a lead in mapping supporter journeys by using a data driven methodology to ensure we are implementing insights to improve the way we engage with our supporters.

As a confident communicator, you will help develop a culture based on understanding and interpreting supporter behaviours and motivations. Using this information, you will lead on mapping journeys and experiences across communications, campaigns and the fundraising portfolio to maximise a supporter’s lifetime value.

The main responsibilities of this role will be to:

• Maximise retention of existing supporters and grow the long-term value of the supporter base.
• Maximise the effective use of insight, data and knowledge in building and maintaining long-term relationships with supporters.
• Complete an audit of current supporter journeys across the organisation.
• Through research, testing and analysis, create new supporter journeys to increase engagement and improved income generation.
• Ensure we provide first class supporter care and stewardship through personalising and valuing our donors, fundraisers and volunteers and to build long term relationships.
• Ensure that all teams are enabled and empowered to identify opportunities and resolve issues to improve supporter care, loyalty and supporter retention.

About You:

To be successful in this role you will have:

• Significant supporter/customer care experience obtained from the commercial or charity sectors.
• Proven experience developing internal relationships across a complex organisation – working with internal clients to develop and adapt briefs to improve supporter experience.
• An understanding of the ‘Supporter Journey’ preferably gained in the charity sector
• Experience working in a busy environment, prioritising activities appropriately and managing multiple, conflicting priorities.
• Thorough understanding and experience of the principles of stewardship and a proven attitude of customer care.
• Excellent understanding of customer service and complaints management practices.

Why you should apply:

If you are process and data-driven and motivated by providing high standards of customer care, this role is an exciting opportunity for an goal-orientated individual to be able to lead on the mapping of the supporter journey and to build the processes supporting that journey.

You will be joining a supportive, highly-skilled, passionate organisation as a specialist in your field. Muslim Aid offer a 35-hour week, generous holiday allowance of 37 days (including bank holidays), flexible working and encourage a healthy work-life balance.

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV to us. 

[For Country Offices]: Please do not include photo/Date of Birth/Marital Status/ Religion/Address on your application.

Muslim Aid’s recruitment and selection procedures reflect our commitment to the safety and protection of children and vulnerable adults in our care/employment. Successful candidates will be expected to undergo a DBS check. In addition, all successful candidates for finance roles will undergo an Experian Credit Check.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief or age. 

Only Shortlisted candidates will be contacted. Applications will be accepted until closing date, however, Muslim Aid reserves the right to initiate interviews and the selection process on a rolling basis with the aim of identifying an appropriate candidate as quickly as possible.

Programme Executive (Fixed-Term Maternity Cover)
Home Based (with regular travel to our partner schools in Birmingham and Nottingham)

About Us

Action Tutoring is an education charity that supports pupils from disadvantaged backgrounds to succeed in school.

In the UK today, young people facing socio-economic disadvantage are less likely to achieve the grades they need to progress in life. This isn’t because they are any less able – it’s because they have less access to tools to support them to realise their potential.

We help to level the playing field by working in partnership with schools to deliver weekly tutoring in English or Maths, to pupils who need it the most.

We now have an exciting opportunity for a Programme Executive to join our team on a fixed-term maternity cover contract lasting up to 12 months.

The Benefits

- Salary of £26,135 pro rata
- Travel expenses
- Flexible working and TOIL
- 33 days’ holiday pro rata, including Bank Holidays
- Workplace pension
- Team socials and a culture of celebrating

If you are a confident communicator and work well with deadlines while managing others, this is a brilliant opportunity to gain experience with a charity that’s supporting the UK’s most disadvantaged young people.

As an education charity, we understand the importance of providing learning and development opportunities for our staff. You’ll receive a comprehensive induction and full training and will have the chance to broaden your areas of responsibility as you grow alongside the organisation.

Our vision is a world in which no child’s life chances are limited by their socio-economic background. If you share our values and want to make a real difference to young people’s lives, we want to hear from you.

The Role

As a Programme Executive, you will be responsible for your own caseload of programmes and managing two Programme Co-ordinators.

This is a home-based role with occasional travel to our offices in London and Action Tutoring’s partner schools throughout Birmingham and Nottingham.

Some of your duties will involve:

- Visiting schools and building positive relationships
- Managing and training the volunteer tutors
- Managing the pupils that use the service
- Measuring impact and success via accessing performance data

About You

To be considered as a Programme Executive, you will need:

- At least two years’ experience of working with young people, schools or volunteers
- The ability to manage and lead others, leading by example
- To be educated to degree level
- The ability to develop strong relationships with a variety of stakeholders
- Strong verbal and written communication skills with the ability to undertake public speaking to deliver high quality tutor training
- To be committed to ensuring young people from all backgrounds reach a meaningful level of academic attainment

Ideally, you will have line management experience or the ability to demonstrate a strong understanding and skills that make for effective line management.

Other organisations may call this role Senior Project Co-ordinator, Education Programme Executive, Project Executive, Education Project Executive, Charity Programme Co-ordinator, Charity Project Co-ordinator or Charity Service Co-ordinator.

The closing date for applications is 30th December 2019 with interviews to be held ideally on 6th January 2020.

Webrecruit and Action Tutoring are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking your next challenge as a Programme Executive, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

About us 
Crisis is the national charity for homeless people. We help people directly out of homelessness, and campaign for the changes needed to solve it altogether. We know that together we can end homelessness. 

About the role 
Our ambitious Marketing and Communications team is growing, so that we can build large-scale public support for our goal of ending homelessness for good. This exciting new role will build and lead a new supporter engagement function, developing a cross-organisational approach which inspires supporters to get involved in all aspects of our work including fundraising, campaigning and volunteering. You’ll work with all supporter-facing teams to share learning, insight and best practice so that all supporters have consistently exceptional experiences of Crisis.

Benefits 
As a member of the team you will have access to wide range of employee schemes and benefits including:  
 
- Interest free season ticket loan  
- Interest free bicycle loan  
- Rent deposit loan scheme  
- Childcare voucher scheme  
- 8% employer contribution pension  
 
Alongside our excellent staff benefits, we are committed to your ongoing training and development to build your skills, experience, and career. 
 
How to apply 
To apply, please complete the online application form by on our careers site by clicking 'Apply Now'. The job description can be downloaded by clicking the 'Vacancy Details' button to the upper right hand side of our online advert.  
 
Closing date: Wednesday 11 December  (11.59pm)
Interview dates:  Wednesday 8 January

 
At Crisis we value diversity, promote equality, and challenge discrimination, and we encourage and welcome applications from people of all backgrounds. If you need to request an application in an alternative format, please contact the HR Team using the contact information on our website.
 
Registered Charity Numbers: E&W1082947, SC040094  

Hampton Crescent is a 40 flat Extra Care Service in East Leeds, this site has a vibrant and established care team providing compassionate support to people under your management.  The service always has support cover in place during the day and operates waking night support to clients should they need it.  The service is registered with the CQC as delivering Personal Care and has good systems and processes in place to ensure that a quality service is delivered consistently.  You will need to fulfil the role of registered manager with the CQC for this service and meet the expectations of the local authority commissioners and the contract that unpins the service.

You will have the values and commitment to lead the staff team to provide the highest standards of customer care and person-centred service delivery and to promote independence, choice and wellbeing. The role will involve the operational management of the service and the direct supervision of Senior Support Workers.

You will be expected to work effectively with families and other agencies and to maintain a positive and trusting relationship with the on-site Housing Scheme Managers.  You will need skills in contract and relationship management. You will undertake quality assurance checks at the service to ensure compliance with essential standards of care, this is a busy service and therefore you will need to be hard working, accountable and have strong organisational skills.

This is an exciting opportunity to work in partnership with other agencies to provide a holistic and joined up approach for meeting the needs of older adults. You will respond to referrals, undertake assessments and take part in allocation processes.  You will ensure that each person moving into the service has a personalised care plan which ensures that their needs and preferences are met.

You will have relevant skills, knowledge and at least three years management experience gained in the care and support of older people in settings such as Extra Care, home care or residential care. You will have previous experience of staff supervision and management.  You will be expected to bring a warm, caring and person-centred approach to your work and to be able to work collaboratively with our service users and their families.  You will demonstrate a commitment to re-ablement principles and to promoting dignity and independence.

Recruiting two Mobile Support Workers to join our Homelessness and Complex Needs Services in Hammersmith & Fulham, Kensington & Chelsea, Lambeth, Southwark and Westminster!

GBP 23,500 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

This role is working 40 hours per week.

Job Overview:

Mobile Support Workers within Look Ahead are required to be an experienced Support Worker who provides flexible seamless cover for gaps in our Support Worker provision across a relevant specialism in and around London. Mobile Support Workers will provide full support to customers to help them develop the life skills they require to meet the assessed needs of those customers. In some services, this will include providing physical, domestic, emotional and social support. You will work in a psychologically informed manner with customers to promote social inclusion and alongside other members of the team to promote independent living and encouraging customers to maximise their skills and choices.

Further details of the services that you could be working within can be found on our website.

Key Accountabilities:

- Deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include prompting personal and physical care as appropriate
- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Support planning and risk management of customers
- Ensuring housing management activities are effectively carried out e.g. ensuring housing benefit is applied for promptly, ensuring void rooms are able to be re let quickly etc. This also includes helping our often vulnerable clients manage their rent accounts to help ensure they do not end up in rent arrears
- Trained to use naloxone as required
- Able to work in a psychologically informed way
- Ensuring customer information is updated accurately and in a timely way on Look Ahead's IT systems
- Monitor medication compliance
- Carry out security duties to ensure the safety of the customers and premises (e.g. monitor the CCTV throughout the shift)
- Enable customers to make full use of community facilities by providing support as directed
- Carry out support duties to enable customers to integrate into the community including, for example, accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
- Report any observations relating to customers welfare
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times. This can include helping to clear rooms which can mean exposure to needles, bodily fluids and/or bed bugs. The service will ensure you are properly equipped to deal with such potential issues
- Maintain records as required at the service
- Participate in team meetings/reviews and the general development of the service
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification

Personal Attributes:
- Easily able to quickly understand the requirements of each service to deliver effective Support Worker cover
- Flexible in approach and happy to cover Support Worker role at any Services as needed
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Exudes a warm friendly presence and open behaviour
- Ability to cope positively with challenging and diverse behaviour
- Has a practical and logical mind and is naturally well organised
- Prepared to work in a psychologically informed way
- Thrives on change and enjoys dynamic diverse environments
- Is confident and resilient with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Open to feedback and self development

Skills, Knowledge and Experience

Essential:
- NVQ Level 2 or equivalent or experience within charity/social care sector
- Relevant previous experience as a Support Worker
- Good level of written and spoken English
- Minimum basic level of IT skills - able to email, fill in online forms and type up Support plans

Desirable:
- Relevant specialism experience

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Eden Brown is pleased to be working with one of the country's largest and best children's charities on their Supporter Giving & Engagement Officer vacancy.

This role sits in their Supporter Giving & Engagement team - a team of 14 great people that develops and delivers most of the large-scale communications with their supporters. The team is not just responsible for fundraising. For them, life time value includes volunteering, donating and campaigning - every way a supporter can engage - so you'll be working really closely with colleagues across the organisation to attract and engage supporters.

You'll work with, and support, the Supporter Giving and Engagement Manager to drive income and impact. Building on audience insight to develop supporter journeys and the creative marketing activity across a variety of channels. You'll bring new ideas, be results focused and ensure campaigns are delivered to budget and targets. In return, they offer an ambitious and supportive work environment with some great colleagues.

We are looking for someone with experience of working in a multi-disciplinary marketing environment, experience of end-to-end campaign management with good communication and creative skills.

If you would like to apply send your CV to Tony Williams at [email protected] or call Tony for more information on 020 3017 5014.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Agency in relation to this vacancy.

This is a great opportunity to play a key role as part of a busy supporter contact team for an inspiring animal welfare charity.

The Charity
An international animal welfare charity.

The Role
To respond to donor and potential donor enquiries through multiple channels with the aim of encouraging supporters to retain or increase their support the charity.
To keep informed and up to date about all relevant issues relating to supporter care for example changes to legislation relating to charitable giving such as gift aid, data protection and the fundraising code of practice.
To undertake supporter administration tasks as required, including thanking, amending records, setting up direct debits and gift aid and when needed provide support to the donation and fulfilment function.
To undertake proactive communications to supporters and or organisations to support in the marketing and stewardship of community fundraising activities.
To steward community fundraisiers taking part in DIY events, supporting them at every stage following agreed processes and time frames and to achieve agreed conversion rates from enquiry to register.

The Candidate
Experience of working in a fundraising customer service environment, delivering stewardship activities, asking people for money and understanding the importance of delivering excellent customer care.
IT literate, across all standard office software with the experience of using databases and data collection.
Excellent call handling skills and the ability to respectfully, honestly and transparently adjust communication to audience recognising the importance of diversity.
Excellent interpersonal and communication skills both written and oral. Able to take responsibility for own communication style and understanding different viewpoints.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.