Purpose of Job

The Supporter Care team are responsible for providing the highest level of customer care to all those who interact and support Dementia UK. Alongside this the team are responsible for financial processing - ensuring income is captured correctly on our database, Raiser’s Edge.

This role will involve working as a key member of a busy Supporter Care team helping to maintain and drive fundraising growth across a number of income streams. You will achieve this by ensuring the best possible supporter experience for all of our donors and by proactively improving processes and ways of working in support of this overarching responsibility.

Reporting to the Supporter Care Manager, the Supporter Care Officer will deliver excellent customer care to supporters and potential supporters of Dementia UK responding to enquiries via post, email and telephone while working closely with our database to maintain the quality of information available and assist with gift processing.

In order to complete your application for the above role, we require you to answer the five questions attached.

As part of our commitment to Equality, Diversity and Inclusion, we shortlist on the basis of responses to the application questions only. Although we need a CV, it will not be used to shortlist and so candidates need to make sure they fully answer the questions otherwise their application will be dismissed.

Prospective interview date: w/c 1st November 2021

If you love building new connections, nurturing relationships and diving into the world of digital media, then we have the job for you.

This newly created, broad-scope role is perfect for someone wanting to widen their skillset and elicit real change!  You will be working within a small but thriving organisation that values your views and encourages personal and professional development. Investing in people, creativity, independent thought, and brave leadership allows us deliver life-changing impact to children and young people with Down’s syndrome in Kent and Medway.

We are seeking a resourceful, proactive, and organised person to support our fundraising activities. This role will be integral to the growth and development of our work, supporting the children and young people with Down’s syndrome and their wider networks.

Hours:

17.5 hours per week (the post holder will also be required to work very occasional evening and weekends, for which time off in lieu will be offered)

Salary:

£ 26,000 - £28,000 FTE per annum – depending on experience

Location:

Central Maidstone Office, ME14 1HH. There may be flexible working options and home working available on request.

About the role:

This new role will be part of a management re-structure and the successful applicant will have an active part in shaping the future of the charity. This is your chance to really make and impact and make the role your own.

The post will focus on delivering the fundraising strategy with particular emphasis on raising money from Corporates and individual giving. It will also lead and shape the marketing approach to this small, but thriving charity.

About you:

The ideal candidate will be proactive and self-motivated to achieve success, with excellent verbal and written communication skills. You will be experienced in charity fundraising. You will have experience in communication management, as well as the design and execution of suitable communication material. You will have had demonstrable success at engaging people to a cause and motivating giving.

We are working with a wonderful charity based in South London to recruit a Part Time Supporter Care Officer, working flexibly around 21 hours per week you will have a mix of office and home-based working. The charity has gone through an impressive state of growth and is now seeking some additional help within their supporter care function, the role is a fixed term 4-month contract, that could extend as they continue to grow.

The role will suit someone that enjoys delivering excellent customer care and has a passion for the charity sector, our client is willing to train individuals who wish to develop their career within supporter care/ operations

Duties for the Supporter Care Officer:
Manage bespoke supporter queries, via telephone, email, and letter
Create thank you email and letters
Assist with supporter journey projects
Manage banking and post
Update records and Gift Aid status
Process and reconcile incoming gifts

You will have:
Previous experience within supporter or customer care
Strong data administration skills
Ability to work from own initiative
A passion and interest for excellent supporter care and communications

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.

Homebased and UK office, London (minimum of 1 day per week in the office)

The vacancy

We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief. We actively encourage people with Parkinson's to apply.

About the role

Imagine not being able to move, sleep, or smile. Feeling anxious or depressed and struggling to think or remember. Your body not feeling like your own. This is what Parkinson's can feel like.

Our pace and determination is stronger than even and together we can find a cure, and improve life for everybody affected by Parkinson’s.  Join us.

You’ll build and maintain relationships between Parkinson’s UK and existing, as well as potential new supporters, through high quality communications. You’ll also process voluntary income and associated data received at the UK office. You’ll look to maximise the potential of each supporter, as well as how the charity can support them, working with your team and colleagues across the charity. You will ensure that every supporter has a great experience of Parkinson’s UK. 

What you’ll do:

• Provide a welcoming, efficient, proactive and professional service to supporters and potential supporters of Parkinson’s UK

• Be the first point of contact for any supporters contacting the charity. Manage numerous inboxes and entry points for teams across the organisation.

• Processing and thanking all offline income received at the UK office, paid over the phone or into the bank account through a variety of methods.

• The team are experts in providing excellent customer care and have to maintain good working knowledge of all fundraising activity; research developments; current campaigns and the requirements of people affected by Parkinson’s 

What you’ll bring:

• Proven experience of delivering effective customer service/supporter care with the ability to deal with enquiries in a diplomatic and sensitive manner

• Demonstrable experience of working with a relational database and accurate data entry

• Strong written and verbal communication skills with the ability to communicate with people at all levels providing clear information, support and advice both verbally and written

• Excellent customer care skills with the ability to deal with customer enquiries in a diplomatic and sensitive manner

• Ability to understand numerous complex data manipulation and financial processes, procedures and platforms; necessitating a high level of skill, accuracy and understanding of data and financial dependencies

Closing date: 20 October 2021

Interviews will be held: 26-27 October 2021

Sounds like you? We would love to hear from you. 

This is an exciting time for Parkinson’s UK and we would love you to join us!

As well as flexible working hours, this role is offered on a flexible contract giving you the opportunity to also work from home, on an agreed working pattern.  You will be required to cover your own travel expenses to the office.

A large Military Charity in Central London is looking for an immediately available supporter care assistant to join the team as soon as possible.

Client Details

A large Military Charity in Central London.

Description

• Processing and posting all income (i.e. cheques, postal orders, cash, CAF, Charities Trust vouchers) onto the ThankQ database, ensuring that all income information is kept up to date and within timescales set
• Administer and write thank you letters and emails to supporters ensuring that all donors are given the opportunity to make their donation tax effective, where appropriate, by sending out 'Gift Aid Asks' and follow up with reminder emails when Declarations not returned, following agreed processes.
• Set up and amend Gift-Aid Declarations on the supporter database (oral and written) as necessary whilst ensuring that accurate records are kept in accordance with the Sands gift aid procedures and the Inland Revenue's requirements in this area.
• Be responsible for receiving donations over the telephone by Credit/Debit cards - displaying excellent customer care skills at all times.

Profile

• has an understanding of the charity sector and charity income streams.
• substantial experience of working with databases and experience of producing reports, statistics and analysis
• excellent interpersonal and customer care skills, both face to face and by telephone.
• ability to write clearly and accurately, including corresponding by email, as well as drafting routine correspondence
• good organisation skills and attention to detail.
• experience of using a range of IT packages ThankQ/Raisers Edge, MS office (word processing, spreadsheets and databases).

Job Offer

• career progression
• exciting new opportunity
• competitive salary

Working arrangements: The role is two days per week in the office and one day remote working.

Job Purpose: 

As an integral part of the Supporter Care team you will successfully support the Individual Giving programme and wider fundraising activities over the busy Christmas and New year period, providing support to ever increasing income and supporter stewardship for the delivery of increasing levels of unrestricted income for Operation Smile UK.

Key Responsibilities:

• First point of contact for supporters and potential supporters (phone, in person, letter or email), providing interaction that inspires and delights

• Liaise with donors with excellent Supporter Care in timely communication via email, phone, and mail
• Support processing incoming phone and postal donations

• Assist with banking and processing incoming/outgoing post including taking responsibility for the despatch of information, supporter and fundraising materials
• Manage the regular gift cancellation and unpaid process

• Assist with all types of donation processing administration and Raiser’s Edge Record Amendments/records being kept up to date this will Include Gift Aid status and contact consent requests
• Assist with any third party agency supporter care requests
• Maintain sensitive information and records with appropriate confidentiality

Skills and Experience Required:

Essential:

• Excellent customer service for internal and external stakeholders
• Written and verbal communications skills and excellent phone manner
• Strong eye for detail, methodical and accurate (critical that the database and donor details at 100% accurate)
• Degree or equivalent qualification (i.e. marketing qualification).
• Attitude of continuous improvement, and lifelong learning.
• At least two years’ experience in a junior supporter care or administrative role
• Experience of donation or financial administration and working in a direct marketing environment or supporter care environment desirable with good knowledge of Microsoft Office.
• Excellent proficiency with CRM systems (Ideally Raiser’s Edge) and the ability to learn new systems and processes.
• Experience of outward facing donor stewardship, and relationship building.
• Excellent organisational and time management skills.
• Ability to prioritise workload, meet deadlines and possess problem solving skills.
• Can work on own initiative and be able to show initiative.

Location: Home based with requirement to attend Birmingham centre office

We’re the charity helping millions of people feel happier and healthier by spending more time on and along our canals and rivers. Our rich and tranquil spaces provide places to pause, relax and escape. But without extraordinary people, and the funding to make it happen, all of this would be lost. That’s where you come in.

The next 3 years will see an ambitious plan to accelerate growth in charitable income, building new communities of supporters from the ground up.  We are looking for people passionate about relationship management and stewarding supporters to give a great experience whilst raising money for the Trust.  We exist as a fundraising team so that we can do more for communities up and down the country using the power and benefits our waterways have to offer for Wellbeing, Nature, Employability & Urban Regeneration. If you are inspired to change lives young and old then we would love to hear from you.  Join us, and make life better by water for everyone. Every day.

As we ensure we set our team up to deliver our ambious plans, we have an opportunity within our Individual Giving & Legacy Team for a Supporter Care Officer.  In this role you will support the Supporter Journey Manager by overseeing all aspects of the supporter care and stewardship programme, ensuring operational delivery to high standards across the team. Read below to find out more about the role.

Location: This is a remote working role, and as such we are very pleased that we can offer flexibility in location, however the successful candidate will be expected to attend our Birmingham centre hub/office (and other locations on occasions) for team and collaboration meetings on a monthly basis.

About the role

As Supporter Care Officer, you will work closely with the Supporter Journey Manager, and will be responsible to oversee all aspects of the supporter care and stewardship programme, ensuring operational delivery to high standards across the team. An important aspect of this role is that you will supervise the Supporter Care Assistant, and help develop & implement the supporter experience programmes, in particular, but not exclusively, Friends.  You will be working with the Supporter Journey Manager to implement and manage effective team workflows pertinent to delivering a great supporter experience, including banking & thanking & insight reporting.  In additio you will also provide support to wider fundraising teams in reviewing, developing and implementing key supporter experience tools such as the CRM.

Key Accountabilities:

• Lead on the development of best practice supporter care processes to make best use of our CRM, automating where possible - working with in house or external data specialists to ensure these systems work for the Trust and for the supporter, moving the right data to the right places, quickly and securely; ensure that delivery of all supporter care processes is carried out in a compliant manner in relation to GDPR, PECR & the Fundraising Code of Practice.
• Ensure that new supporters receive an exceptional Welcome Journey - ensure all best practice processes are implemented at the start of a donor’s experience; ensure all consenting supporters have a welcome call and will manage the supply of relevant data at the right times to ensure compliance and high standards of service.
• Provide supporters with engaging communications aligned to their interests and the Trust’s ambition - working with our Content Team, digital marketing specialists and external agencies, to provide a range of interactive content to maintain the support of our donors; choosing appropriate content – stories, video, podcasts and interactive items – to feature in regular e-newsletters; checking this content; and building the e-mails via our digital marketing platforms. 
• Working with the wider fundraising team and marketing colleagues to ensure that we have emotive, ethical and dynamic campaigns for renewing support and increasing individuals desire to give to the work of this Trust -  This will involve but not limited to; digital campaigns, telephone marketing programmes & key messaging development.
• Lead on the development and project management of our Supporter Reactivation and Upsell programmes including annual campaigns.
• Report on supporter interactions using the CRM dashboard and our digital marketing platforms.
• Working with our Insights Team, report on single and regular gifts, changes to communication preferences, gone-aways and database edits 
• Improve and develop a broad suite of standard thank you and welcome letters and e-mails. 
• Supervise and oversee the work of the Supporter Care Assistant, providing guidance and assistance where necessary. 
• Work alongside the Supporter Journey Manager and the Legacy Development Officer
• The role will also support the wider Individual & Legacy Giving Team - keeping abreast of new developments in fundraising and links to sponsored events, payroll giving and major donors.

About you

• Your experience in areas listed below is essential to us , you may be degree qualified.
• Excellent understanding on Direct Debits, Gift Aid and the standing orders,
• Excellent understanding of Fundraising regulation and statutory data compliance
• Excellent working knowledge of CRM and integrated database systems
• Competence in the Microsoft Office Suite, especially Word, Outlook, Excel and MS Teams
• Proven track record in running a successful supporter care programme
• Very strong understanding of the important of great customer service in action, and experience in handling and managing a variety of customer enquiries.
• Demonstrable understanding of import, export, storage and processing of personal data
• Experience of Marketo, SAP and Sugar CRM will be an advantage, but not essential
• Experience of ‘quality control’ within a programme
• Track record of working with different financial systems that must ‘talk’ to each other
• Experience of working with wider teams and agencies to provide exceptional supporter care
• Effective analytical skills in relation to verbal, written and numerical data.
• An attention to detail to ensure accuracy, robustness and compliance of data stored.
• Highly organised & understanding of effective process mapping.

What We Offer

In addition to your salary of £22,000 - £25,000, the Canal & River Trust offers a competitive contributory DC Pension scheme arrangement, great holiday entitlement (increasing with years of service) and numerous other employee benefits, including several salary sacrifice benefits.

We aim to represent the diverse communities we are part of and welcome applicants from across all sectors of the community. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do.  All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job.

Supporter Care Specialist (part time opportunity)

Salary – £21,326 for full time hours but negotiable

Contract: Permanent – 28 hours per week (flexible)

Based: Remote working but required on Wednesdays into

office in Milton Keynes

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Job Purpose

We are looking for a proactive and enthusiastic individual to join our exceptional Supporter Care team. You will be required to communicate with our wonderful supporters on a daily basis on the phone and through emails. Confidence on the phone is essential and excellent organisational skills are required. The role is varied and provides an in depth understanding of World Vision and the work we do with vulnerable children across the globe.

Our team - The team are welcoming and supportive and always willing to help. The role will require a mix of working from home and the office.

As an active Christian*, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (MK only).

**Please note that you require the correct documents to work in the UK as unfortunately we are unable to sponsor any visa requests**

Please click the link provided to view the full job description

Please upload your CV of full employment history. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

*Permitted under Schedule 9, Part 1 of the Equality Act 2010

Closing Date for applications: 27 October 2021

Interview Dates: w/c 1 November 2021

Universal acceptance for everyone, everywhere is at the heart of our Christian organisation. We promote diversity of thought, culture and background, which connects the entire World Vision family. As such, World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice available on our website.

No agencies please.

Supporter Care and Database Manager

Full Time- 37.5 hours per week

Set in beautiful, landscaped gardens, Katharine House Hospice couldn’t keep making such a difference in our local community without experienced and dedicated staff and volunteers.

All staff benefit from:

• generous holiday entitlement of 27 days per year, plus bank holidays
• a contributory pension scheme
• opportunities for training and development
• free on-site parking.

Working together with the fundraising, marketing and retail teams, you will have excellent interpersonal skills with experience in managing a supporter/customer care function. You will ensure excellent supporter administration processes and procedures are in place to ensure timely donation handling and thanking, and the accurate management of lottery, gift aid and direct debit administration and reporting.

This role is also responsible for the management and care of the fundraising database and data reporting requirements by charity colleagues and will lead on ensuring high quality supporter care is provided to our voluntary income supporter audiences.

If you are a strong team worker with an ability to motivate others, please apply today.

How to Apply

Please go to our website to download the job description and equality and diversity form and apply with CV and supporting statement of no more than one side A4 outlining your motivations and suitability for the role, and how your experience meets the role requirements.

JOB RESPONSIBILITIES

• Play a proactive role as part of the fundraising management team. Contribute to the overall income generation strategy, to develop and deliver a coherent and compelling supporter care and database strategy. Deliver operational plans and budgets to ensure outstanding supporter care to supporters.
• Manage and motivate the supporter care and database team, identifying and resolving operational issues and taking responsibility for staff performance, setting priorities, and managing performance through the development of work plans and 1:1’s.
• Build an internal culture focused on supporter experience to increase the lifetime value and retention, delivering effective stewardship to aid in the acquisition, retention and development of Katharine House supporters.
• Work with the Supporter Care and Database Manager to ensure efficient supporter engagement procedures and processes, making effective use of the CRM database.
• Ensure the Supporter Care team are the first point of contact for our community, dealing with donations and all types of query.
• Ensure accurate and timely donation and gift aid processing, ensuring delivery of SLA’s.
• To develop and improve our supporter communications via process improvements and training
• Lead on lottery administration, ensuring weekly draws and gaming board administration are accurately completed, and processes for new and lapsed players are well managed.
• Working together with the Supporter Engagement Manager, ensure legacy estates are administered with timely correspondence to executors to receive legacy income.
• Ensure excellent data management and reporting, keeping the fundraising managers and SLT updated on supporter analytics, data reporting, new trends, processes and technologies.
• Working with the Senior Database Officer provide timely data selections for fundraising and marketing purposes.
• Working together with the Finance Department, produce income reports and ensure figures balance between the CRM database and financial systems.
• Working together with the Supporter and Community Engagement Managers and Retail Manager to promote and develop the Gift Aid scheme to maximise claims and ensure the hospice adheres to HMRC requirements

Team Working

• Support the fundraising team as an effective team member, contributing to development through collaboration and proactively participating in progress reviews, team meetings and team building.
• Promote and contribute to a co-operative working ethos with other KHH teams to maximise effective working throughout the charity and across the hospice.
• Participate in promoting and developing the work of KHH through effective marketing of the vision and ideals of the organisation to external audiences.

Other Responsibilities

• Safeguarding is everyone’s responsibility. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an employee, you are expected to follow the hospice’s Safeguarding Policies and report any concerns in accordance with those policies.
• Keep up to date with sector trends and feed this into team planning.
• Maintain confidentiality and data protection regarding all personal information and hospice activity.
• Grow knowledge and maintain awareness of sector trends, ensure best practice and adherence to relevant fundraising and marketing codes of practice and legislation, including GDPR.
• Undertake other tasks reasonably requested by your line manager, as appropriate.

We are working closely with a great charity based in Southwest London to recruit their next Assistant, joining the team on a temporary to permanent basis you will be dealing with all initial enquiries, greeting visitors, face to face and over the phone. This is a varied and exciting role that will also see you supporting the fundraising team, providing administration and customer care to their existing and new supporters.

This is an excellent role for someone who is looking for their first steps into fundraising or supporter care.

You will have:
Excellent communication and customer service skills
Good administration and writing experience
The ability to work in a face-to-face office environment 5 days per week

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.

Summary

The Supporter Care Assistant Team Leader plays an integral part in developing a team delivering a first class, professional customer service by leading and coaching our advisors. We use a range of communication and feedback methods to ensure that where possible customer enquiries, donations and complaints are resolved at the first point of contact. You will be well versed in Contact Centre SLA and people management.

Interview Date(s): W/C 25 October 2021

Interviews will be face-to-face in the London office

Package

What we can offer you:

• Generous annual leave starting at 25 days plus bank holidays
• A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• Early finish Friday and flexible working as part of our approach to activity based working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life
• Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

As the Supporter Care Assistant Team Leader you will be responsible for:

• Providing a comprehensive and responsive information service to the public, advising on support services available for people living with diabetes, particularly Helpline and Supporting Membership.
• Support DUK's Safeguarding function by undertaking the role of 'Designated Safeguarding Person' as part of a team of DSPs.
• Day to day management, support and development of the team, including attending internal and external meetings as required.
• Promoting a culture of high quality and compliance within the team to ensure an excellent experience for those we come into contact with whilst keeping safe, legal and healthy.
• Manage a busy workload with competing deadlines while remaining calm and focused.
• Champion and encourage the delivery of an excellent level of customer service to people contacting the CCC.
• Demonstrate excellent written and oral communication skills with the ability to interact effectively with a wide range of people.
• Work as an effective team member, showing flexibility and a willingness to collaborate with others to get the job done
• Effectively manage and motivate a team to deliver against a set of objectives which are aligned to the overarching organisational goals supporting them to succeed in 'what they do' and 'how they go about it' and further develop them towards exceeding in the 'what' and the 'how' in line with the framework of Diabetes UKs performance model.

Ideal Candidate

Experience in working in a contact centre, either in a voluntary or a paid capacity is preferred. In addition, people management experience is highly beneficial to being successful for the role. The ideal candidate will have the leadership skills to manage a busy workload, alongside delivering difficult conversations whilst always remaining professional and calm. Providing information and feedback both verbally and in writing to a high standard is key, as well as being proficient in Microsoft Office software to produce weekly and monthly reports. You will also be expected to react and deal with change in a positive and timely manner whilst demonstrating an understanding of the emotional intelligence needed to translate this to the Supporter Care team.

Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK.

The role

This is a varied role which operates at the heart of Breast Cancer Now’s Fundraising and Marketing Department and liaises with all parts of the charity. Key aspects of the role include acting as the first point of contact for enquiries, processing donations and writing letters of thanks, maintaining accurate supporter records and supporting the wider Department with internal queries. The successful candidate will join a friendly and welcoming team, committed to providing an excellent experience to our supporters.

About you

The ideal candidate will have excellent communication skills and a passion for providing a high level of customer service as well as great organisational skills and flexibility to manage a varied workload in a fast-paced working environment. They will have a strong eye for detail and a proven ability to monitor and record information accurately on a CRM database. Previous experience of working within a fundraising environment is desirable but not essential.

About us

We’re Breast Cancer Now, the charity that’s steered by world-class research and powered by life-changing care. We’re here for anyone affected by breast cancer, the whole way through, providing support for today and hope for the future.

We’re that trusted friend that people affected by breast cancer turn to for caring support when they need it most. The expert authority on breast cancer research who is making breakthroughs and driving forward progress. And a vehicle for change, acting now to make sure anyone affected by breast cancer gets the best possible treatment and care.

We believe that we can change the future of breast cancer and make sure that, by 2050, everyone diagnosed with the disease lives – and is supported to live well. But we need to act now.

Although the role is based in our London office, we are following a blended approach between office and home working with a minimum or two days per week in the office for full-time staff members. Should you have any queries with regards to this please contact us in the first instance.

Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.

Closing date  Monday 1 November 2021 at 11:30pm

Interview date Monday 8 and Tuesday 9 November 2021

Starting Salary: £27,555 - £28,656

Contract: Permanent

Hours of work: 35 hours per week

Location: London (this role is office based)

CAFOD, one of the UK’s leading international aid agencies, is currently looking for a Supporter Care Assistant. Our busy Supporter Care team plays a key role as the main point of contact for our supporters and is responsible for handling enquiries by phone, email, letter and face to face.

This role will be helping us maintain a high-quality service to our supporters and you will be the ‘Face and Voice of CAFOD’. Your duties will include handling calls, emails and mail for most supporter enquiries including accepting donations, general enquiries about our work, taking and processing resource orders, inputting data to the database and responding to feedback – all within agreed standards. This position also covers reception duties including meeting and greeting visitors.

Key Responsibilities

Deliver exceptional customer service to create a positive impression of CAFOD

• Deal with telephone, email, postal enquiries from supporters; identifying and resolving queries in a prompt, warm and sensitive way
• Handle complaints/ feedback from supporters
• Write bespoke responses to acknowledge supporter’s enquiries and feedback
• Process resource orders and handle event enquiries
• Take telephone credit card donations and set up Direct Debits ensuring security requirements are fully observed
• Update and maintain supporter information onto our databases
• Meet our service commitments to supporters
• Comply with Privacy, Data Protection and Gift Aid legislation

Reception duties

• Welcome visitors and staff at Reception and handle switchboard callers whilst providing excellent customer service in a courteous, professional and informed way
• Responsible for mail collections, deliveries and courier’s services
• Book taxis/ other transport needs as required
• Make public address announcements clearly as and when required
• Responsible for front of house security and safety ensuring all access requirements are adhered to
• Maintain a well-presented front of house area and as this is a customer facing role, staff should dress appropriately
• Undertake all related Reception tasks

To read more and apply, please visit CAFOD website to begin filling out the application process.

Do you enjoy organising? Are you a real team player, who loves talking to a variety of people and has a knowledge of or wants to learn more about CRM databases? If you have an excellent telephone manner and an ability to work quickly and accurately under pressure, this could be just the job for you.

We are seeking a full-time Supporter Relations Officer, to work in our London office.

The successful candidate will be an integral part of the Supporter Relations Team. They will help to provide a responsive and administratively efficient service for supporters, staff and external contacts, with a first-class reception. Training will be provided.

Applicants must be inspired by the work of CARE, with experience of dealing with customers/clients, preferably in an office environment.

There is a genuine occupational requirement for this role to be filled by a Christian. Please view CARE’s Statement of Faith. further details, please view the job profile. 

To apply, please click the apply button.

Interviews will take place during the week beginning 25th  October 2021.