Community Engagement & Supporter Experience Manager

Aberdeen Association of Social Services (T/A VSA) is currently seeking to appoint a Community Engagement and Supporter Experience Manager to join our Philanthropy & Income Generation Department on our ambitious journey as we scale up for success.

This is a busy and varied role and you will be the main point of contact for supporters raising money in aid of VSA or those who are taking part in VSA led or mass participation events. You will be responsible for growing our unrestricted income across multiple income streams

Reporting directly to the Director of External Relations, the Community Engagement and Supporter Experience Manager will be responsible for supporter led acquisition, maximising donations from individual supporters and the administration and delivery of our supporter experience and events.

To be successful you will need to have expertise in Developing and Managing high quality relationships with fundraisers to cultivate, engage and nurture prospects and existing supporters.  In addition, you will need to evidence your ability to create new and appealing fundraising activities, to appeal to and recruit new audiences and supporters. 

We are a small, but agile, team that prides itself on creating an exceptional supporter experience.  The successful candidate will need to be able to work independently to manage and prioritise your own workload in order to meet competing deadlines and deliver against annual financial targets.

About VSA

At VSA we help change the lives of over 20,000 vulnerable children and adults each year. We support a person's physical, mental, emotional, and social wellbeing through a range of residential and outreach support services. Across all our services, we support people living with learning disabilities, a mental health diagnosis, loneliness and isolation, additional support needs, poverty, addiction, and long-life conditions such as Parkinson's and Dementia.

How to Apply

To apply for this opportunity please submit the following :

• A comprehensive CV
• A supporting statement no more than two sides of A4 paper explaining what attracts you to the organisation, the role and the specific skills and expertise that will add value to the team
• A completed equalities and diversity form

Applications should be submitted no later than 12pm on Monday 23rd August 2021.

Interviews are likely to take place week commencing 30th August and potential second stage interviews the following week.

Note relocation expense may be available for the right candidate.

Supporting the Fundraising Team and the charity at events as and when required. As many activities are held in the evening and at weekends the post will involve some unsocial hours, for which Time Off in Lieu (TOIL) will be given.

Salary -depending on experience up to circa £28K depending on experience + Car Allowance.

Purpose of Job: 

We have a fantastic and rare opportunity for an experienced fundraising professional to join our Philanthropy & Income Generation team on our ambitious growth journey as we scale up for success.

You will be a first point of contact for low-mid level donors and the main point of contact for supporters leading on all VSA’s community and events income streams, supporting individuals and groups to raise funds through activities and mass -participation events, and organising and co-ordinating VSA led events.

Main Duties/Responsibilities:

The below provides are overview of key areas of responsibilities and duties (but is not limited to):

Strategy and Planning

• In conjunction with the wider team, ensure the supporter experience and journey is of high quality and inspires people to continue to support VSA
• Provide timely progress reports for the Executive Management Team

Income Generation

• Create new, appealing Community Fundraising activities and opportunities to recruit new audiences and supporters including clubs/associations and individuals
• Contact all individual supporters that are raising funds in aid of VSA and take them through our supporter experience journey to help maximise funds raised for the organisation (Face to Face meetings, telephone calls etc.)
• Develop and deliver a range of mass participation & VSA lead events to generate income and affinity towards VSA from the general public

Research

• To work with wider VSA colleagues to identify new opportunities
• Have excellent knowledge of our services, understand how they are funded to tell our story in a compelling way to gain support

Relationship Management

• Develop and manage high quality relationships with fundraisers to cultivate, engage and nurture prospects and existing supporters, collaborating with fundraising colleagues, senior management and to maximise networking opportunities
• Monitoring shared inboxes and ensure all enquiries are responded to in a timely manner
• Processing online supporter experience registrations that come through online fundraising platforms (such as JustGiving etc) and web forms.

• Process all challenge event and small business registrations, ensuring the lead contact is informed.  
• Ensure fundraising stock suppliers are maintained and managed,
• Provide fulfilment of fundraising materials required.
• Ensure all supporters have been thanked in a timely manner (electronic or postal)
• With the wider team process online or offline donations.
• Communicate with supporters when necessary to chase up outstanding sponsorship money
• Update and complete event portals within deadlines required
• Be prepared to work some weekends and evenings where events require

Public Relations

• Promote the work of VSA, locally, regionally and nationally, targeted in line with our Philanthropy &  Income Generation strategy, representing the organisation at relevant forums, events and seminars
• Represent the Charity to Statutory, voluntary and commercial organisations, professional bodies and institutions.

Compliance

• Adhere to the highest standards of fundraising best practice ensuring compliance with OSCR and the fundraising code of practice.
• Ensure that all activities comply with GDPR requirements.
• Ensure that the client relationship management database is kept up to date.

General

• Carry out other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
• Supporting the team and the charity at events as and when required. As many activities are held in the evening and at weekends the post will involve some unsocial hours, for which Time Off in Lieu (TOIL) will be given

Qualifications/Training/Education: 

Essential:

• Able to demonstrate suitable experience and examples of achievements relevant to role.

Desirable:

• Educated to Higher / A Level and must include English
• Diploma in Fundraising

Experience:

Essential:

• Minimum two years experience working in a fundraising environment or similar role
• Proven experience working in a result orientated environment
• Proven ability to cultivate and maintain professional relationships
• Understand how to maximise income raise at events including gift aid
• Strong administration skills and knowledge of online platforms such as JustGiving

Desirable:

• Experience of working in the charitable/not for profit sector

Key Skills/Aptitudes: 

Essential:

• Ability to establish and maintain positive relationships with a wide range of people
• Ability to produce reports and proposals to a high standard
• Strong interpersonal and communication skills
• Good organisational skills with an ability to prioritise workloads
• The ability to analyse and interpret data

Desirable:

• Working within a complex organisation
• Project planning
• Driving licence

Personal Qualities:

Essential:

• Sensitivity and diplomacy in dealing with others
• Able to work with minimum supervision
• Creative and a problem solver
• Flexible and cooperative
• Driven by working to targets
• Good team player
• Evidence of working proactively and with initiative
• Willingness to learn new skills

Desirable:

• Involved in charitable work/volunteering
• Interest in Health & Social Care

Other Job Requirements: 

Good attendance record supported by references- one of which must be your current employer.

Subject to Basic Disclosure check

Supporter Care Officer

Are you a strong administrator with customer service experience? As Supporter Care Officer, you will often be the first point of contact for the charity’s supporters. If you are a confident, natural communicator who is passionate about working for an organisation whose vision is of a world where everyone has access to the Bible and can recognise its value for them, their families and communities… then we want to hear from you!

Position: Supporter Experience Officer

Location: Flexibility available, but regularly required to work in Swindon (M4 corridor)

Hours: Full Time

Salary: Up to £18,500 pa, plus competitive benefits package

Benefits: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 25 day’s holiday (plus bank holidays) holiday trading, discounted gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Annual Staff Day, Life Assurance, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee and free car parking

Closing Date: Friday 30 July 2021

The charities mission is to bring the Bible to life around the world, driven by the conviction that when people engage with the Bible their lives can change, for good.

The Role

The Supporter Care Officer is often the first point of contact for supporters, so you will be responding to a variety of questions regarding appeals and products. Your work will include all elements of administration and customer service support including maintaining supporter records, placing orders and supporting events for the organisation, often dealing with a cross section of the public via email, telephone and letter.

The organisation is currently working remotely, but in this role you will be required to visit and work at the Swindon office at least once a week. You will also enjoy benefits such as flexible working, pension scheme and flexible benefits.

About You

The role requires a broad knowledge of the organisation and understanding of the charity’s Christian ethos. The Supporter Care Officer also provides a service to internal staff for whom you will book travel and act as an information hub.

You will have experience in customer service and administration with knowledge of using CRM’s and Microsoft office.

The charity is proud to be an Equal Opportunity Employer, who values diversity and aspires to reflect this in its workforce. Applications are welcome from people representing all sections of the community.

If you think this describes you and you have the legal right to remain and work in the UK, then we’d love to hear from you. Please submit your CV together with a 250-word statement that sets out your skills and experience in relation to this role.

About the Organisation

The charity’s mission is to offer the Bible to the world. Its vision is of a world where everyone has access to the Bible and can recognise its value for them, their families and communities. Working for a Christian charity, this is a great opportunity to work for an investor in people gold employer who have won awards for their excellence in investing in people. The organisation is committed to the development of all staff, with fantastic charity-sector benefits to help motivate and retain exceptional people.

You may have experience in areas such as Supporter Experience, Support Officer, Fundraising Assistant, Charity, NFP, Not for Profit, Supporter Care, Supporter Care Officer, Supporter Experience Officer, Supporter Experience Assistant, Customer Experience, Supporter Helpdesk, Admin, Administration, Administrator, Customer Service, Customer Service Executive, Customer Service Support, Supporter Care Administrator, Support Care Admin, Supporter Care Coordinator, Fundraising Assistant, Lead Administrator, Project Administrator, Charity Administrator.  

Supporter Care Officer

2 x Vacancies

£22,389 per annum

 (Ref:  SUS3277)

37.5 hours per week

Base: Bristol and Home Working (initially Home Based)

About The Role

Do you have experience working in a customer service environment?

We’re looking for two Supporter Care Officers to join our growing team!

Acting as the primary contact point for donors and the general public, you will play a key part in helping us to deliver a great customer experience.

You will respond to interactions and enquiries using a variety of methods (phone, email, letter and digital channels).

About You

We’re looking for someone with experience handling enquiries and complaints via phone, email and digital channels.

Someone who can deliver high quality customer/supporter care.

So, if this sounds like you and, like Sustrans you want to make a difference, apply today!

What we Offer?

Wellbeing

• 26 days’ leave per annum plus bank holidays for full-time working
• Ability to buy an extra week of annual leave (pro-rata for part-time staff)
• Staff volunteer days
• 24/7 free, impartial and confidential support service
• We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes

Financial

• Group Personal Pension scheme with a 4% or 5% of basic salary contribution being matched by Sustrans
• Bike, computer and season ticket loans
• Discount benefits

Family Friendly

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)

About Sustrans

Our vision and mission have never been more relevant. 

Across the UK, governments are pledging investment and action on walking and cycling.

We are working together to make a real difference - creating places where everyone can live and travel happily and healthily, and where nobody is excluded.

Our work wouldn’t be possible without the commitment and dedication of our colleagues.

We are proud of our employee net promoter score, being in the top 20% of all employers across all sectors in the UK, due to our energised, friendly and motivated workforce.

Join Sustrans today and help us get things done, together!

Equality, diversity and inclusion

We welcome applications from people from all parts of the community, particularly where we are under-represented. Currently, this includes disabled people, and those from Black, Asian and minority ethnic groups.

Sustrans is committed to reducing inequality, valuing diversity and enabling inclusion.

Interviews

Closing date for the receipt of completed applications is 9am on Tuesday 3 August 2021.  Interviews will take place via MS Teams during the week commencing 9 August 2021.

Supporter Care Manager

Dorothy House Hospice Care, Winsley

£24,907 - £30,615

37.5 hours per week, Monday to Friday

“Giving opens the way for receiving”

~ Florence Scovell Shinn

An excellent opportunity has arisen at Dorothy House for a passionate, personable and motivated customer care professional to join the Fundraising Team as Supporter Care Manager to lead and develop the Supporter Care Team.

The Supporter Care Manager will play a critical role in supporting charity and fundraising operations ensuring the delivery of an excellent supporter journey. They will lead projects to develop new approaches, and improve existing processes and will work closely with the Heads of Fundraising, the Director of Marketing & Engagement and the IM department keeping them updated on new trends, processes and technologies.

The successful candidate will be experienced in a customer care environment, will possess high level communication skills, be confident in data management and committed to the highest level of service delivery at all times.

In return you will be supported in post to grow and develop your career and your team. You will be encouraged to offer ideas and innovation to deepen supporter engagement and you will receive a competitive remuneration package, all whilst knowing that you are helping to really make a difference in an organisation embarking on bold and ambitious plans around service delivery.

Closing Date: Tuesday 17th August - Please note we reserve the right to close early due to overwhelming response.

Supporter Care Specialist

Salary – £21,326 per annum + good range of benefits

Contract: Permanent – 36.5 hours per week

Based: Milton Keynes and remote working

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Job Purpose

We are looking for a proactive and enthusiastic individual to join our exceptional Supporter Care team. You will be required to communicate with our wonderful supporters on a daily basis on the phone and through emails. Confidence on the phone is essential and excellent organisational skills are required. The role is varied and provides an in depth understanding of World Vision and the work we do with vulnerable children across the globe.

Our team - The team are welcoming and supportive and always willing to help. The role will require a mix of working from home and the office.

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (MK only).

Please click the apply link to view the full job description.

Please upload your CV of full employment history. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Unfortunately, we are not able to sponsor this role or assist with any visas, so only applicants with the right to work in the UK will be considered.

Closing Date for applications: 19th August 2021

Interview Dates: w/c 23rd August 2021

Universal acceptance for everyone, everywhere is at the heart of our Christian organisation. We promote diversity of thought, culture and background, which connects the entire World Vision family. As such, World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice available on our website.

No agencies please.

Overall purpose of the role

To provide strategic leadership for the Supporter Database team and lead the team that manages all the donations and our database.

To ensure all donations are processed in an efficient & timely manner.

Develop a robust thank you process to ensure all supporters receive the right thank you, at the right time.

To continue to ensure the database is fit for purpose and all database processes are streamlined.

Tasks and duties

1.  To review, develop & continually improve all data/donation processes.
2. To lead, manage and inspire the Supporter Database team, by undertaking regular one-to-ones, appraisals and performance reviews of any team members/ interns, to ensure they meet their SMART objectives and income targets, in order to support them in developing and delivering as Fundraisers.
3. Review and implement a robust thank you process putting supporters at the centre of everything we do.
4. Support The Fundraising Leadership Team with the development, implementation and improvement of Supporter Journeys for all income streams.
5. Create & share reports requested by fundraising teams based on specific selection criteria.
6. Create, deliver & share training material for fundraising on how to use the CRM.
7. To prepare data requested by fundraising teams to deliver fundraising campaigns.
8. Work with Fundraising team to give insight to our supporters using data analytics to allow them to deliver our supporter journeys to ensure the best possible supporter care
9. Maintain an effective income allocation process and embed across all fundraising teams
10. Ensure the team has a broad understanding and knowledge of all supporter-facing activity to enable them to provide excellent supporter care to all supporters at all times
11. Specifically, ensure the successful and timely creation of protocols and processes that ensure the database contains high quality, consistent, relevant data
12. Ensure successful and timely regular import of data onto the database.
13. Ensure effective systems are in place to monitor compliance with regulatory and statutory requirements including Data protection and Gift Aid
14. Work with the Head of IT and Governance to ensure all supporter data is held securely and robustly in line with DPA legislation and GDPR
15. Maintain a clear understanding of best practice in the fields of Supporter care and database management, developing good working relationships with peers in the sector, monitoring external development and adapting to change where needed
16. Carry out any other duties as may reasonably be required by the Head of Fundraising, Head of Retail and Director of Income Generation.

Health & Safety

• To be aware of the safety needs of the children, siblings, parents and colleagues and adopt a preventative safety approach to all times.
• To report all accidents incidents and untoward incidents to a Deputy Head of Care and Clinical Services.
• To be aware of your health and safety responsibilities as an employee and adhere to these.

Personal development

• To adopt a positive and reflective approach to personal and professional development.
• To participate constructively in a yearly annual appraisal.
• To undertake core competencies for clinical skills and specific training and to remain updated.
• To work in conjunction with the education co-ordinators to develop your practice and care for the children.
• To work contracted hours including unsocial hours as required weekends evenings and nights.

This job description reflects the present requirements of the post and will form the basis of performance appraisal.  As duties and responsibilities change and develop the job description will be reviewed and necessary changes made with consultation.

Employees may be required to drive a Martin House pool car. These cars are insured by Martin House and it is a requirement of the insurers that we have checked that any staff who drive the cars have a current driving licence.

Martin House has a multi-professional, multi-skilled team seeking to reach out to each family in a way that most helps them.  Because of this team members may be expected to accept a different or unusual task or role.

Equality statement

Martin House is committed to providing care and improving services irrespective of race, ethnicity, disability, gender, religion or belief, age, marital status, or sexual orientation

Safeguarding Children, Young People and Vulnerable Adults

Martin House is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment. Recruitment checks are undertaken in accordance with safer recruitment standards and successful applicants may be required to undertake an (INSERT LEVEL OF DBS AND BARRING) via the Disclosure and Barring Service (DBS).

All Martin House employees are expected to

• Uphold the values of Martin House and behave in a professional manner at all times.
• Value equality and diversity and comply with relevant equality legislation.
• Attend 1:1s with line manager, team meetings and annual appraisals.
• Take part in all relevant mandatory training and any other education and training considered necessary to carry out the role.
• Take responsibility for one’s own personal development.
• Cooperate with colleagues, encourage and support positive working relationships (both internally and externally) and foster a culture of respect and consideration at work.
• Establish and maintain effective communication with relevant individuals and groups, both internally and externally.
• Take responsibility for one’s own health and safety and the health and safety of others whilst at work, and comply with Health and Safety legislation.
• Comply with information governance requirements and maintain confidentiality at all times, as required.
• Work within all Martin House policies and procedures.
• Communicate a positive image of Martin House and protect its reputation.

Staff who support Martin House volunteers are expected to

• Carry out effective inductions for new volunteers in your department
• Lead and guide volunteers, providing the support needed to maintain morale and enable them to work effectively
• Supervise your volunteers appropriately in their day to day work and actively work to recognise the work that they do
• Ensure your volunteers have access to some personal time with you on a regular basis
• Ensure that your volunteers have an annual opportunity to reflect on their volunteering role with you
• Support appropriate volunteer learning and development within your team
• Communicate effectively with your volunteer team, and in line with the Martin House Staff Charter
• Play a role in the recruitment of new volunteers within your area, once appropriate training has been given
• Support the Manage performance issues with volunteers fairly and sensitively, taking advice from the HR department where appropriate

We are working with a fantastic charity to recruit their next Data and Supporter Care Manager you will be managing a small established team that delivers excellent customer care and detailed database management and analysis.

Main areas of work for the Data & Supporter Care Manager:
Segmentation, insight and analysis
Data governance and integrity
Monitor giving and attrition rates
Gift Aid management
Deliver training and support to users of the database
Line manage and develop a team
 

Essential criteria for the Data & Supporter Care Manager
Previous experience of managing a database
Experience of managing crystal reports
Knowledge of supporter care
Excellent communication skills

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.

About the role:

We are seeking a Supporter Engagement Assistant (Community & Events) to join our fantastic Community & Events Team!

Community & Events play an important role in our fundraising strategy, and we are looking for a confident and proactive team player to take responsibility for the planning, delivery, and ongoing development of our existing programmes and new initiatives. The Community & Events team sits within the wider Mass Fundraising team. Whilst each person is responsible for their own area, we also work in an agile manner that enables us to respond quickly & work collaboratively across the department to the changing fundraising market.

This role will assist in the delivery of timely, targeted, relevant, and engaging communications to our various audiences, with the aim of recruiting new and engaging existing supporters.
You will also play a key role in engaging and working collaboratively with internal and external stakeholders.

Some of the main responsibilities of this role include:

• Assist with the development of robust donor, supporter, and volunteer recruitment plans, including challenge event participants, community fundraisers, in-memory donors, legacy pledgers, fundraising groups, and others.
• Support the data management across assigned projects.
• Develop and manage relevant fundraising communications across supporter journeys, digital channels, and offline materials
• Develop and build strong effective working relationships with supporters and assigned super supporter
• Provide support to donors, fundraisers, and volunteers by responding to enquiries.
• Act as the main point of contact for your assigned projects, ensuring supporters have an incredible experience by developing engaging communication and engagement plans.
• Ensure relevant fundraising sections of the website are up to date and accurate
• Ensure all supporters are thanked in a timely fashion.
• Manage fundraising stock level management with fulfillment house processes and ordering event equipment

About you:

We’re looking for someone with enthusiasm, good communication skills both verbal and written, and someone who can be empathetic when dealing with supporters. You’ll be passionate about people, and you’ll always put our supporters first. You’ll have excellent organisational skills and attention to detail and you’ll be good at building rapport with supporters and colleagues alike.

You will understand various fundraising methods and have proven ability in the below areas:

• Have proven ability in providing support to a busy team
• Have a track record of stewarding supporters
• Have excellent written and oral communication skills
• Keen to develop your professional fundraising skills
• Able to use Microsoft Office to an intermediate level (Word, Excel, PowerPoint, Outlook)
• Able to quickly build rapport and establish strong relationships with stakeholders internally and externally at all levels
• Able to cope under pressure and manage your own workload

If this sounds like you – we’d love to hear from you!

Please see the job pack on our website for full details of the role.

About us:

It’s unacceptable that more than half of people diagnosed with pancreatic cancer die within 3 months. Survival rates have improved enormously for most cancers, yet for pancreatic cancer, this is not the case. And, with treatment and care affected by the pandemic, the situation has only got worse.

Pancreatic Cancer UK is a national charity dedicated to taking on this injustice using every possible means. We’re supporting people with pancreatic cancer now, campaigning, and funding vital research to transform the future. 

Working with us:

We are an inclusive employer committed to developing a diverse workforce and are looking for people who can demonstrate dedication to our cause and values. We offer a supportive place to work with helpful and friendly staff who report a high level of job satisfaction. We are currently working remotely due to Covid-19 restrictions, but our main office is based in London on the river with views towards Westminster. We offer flexible working and we envisage once Covid restrictions are lifted, this role will be a blend of working from home and working in the office.

To apply, please read the job pack and complete sections 1 and 2 of the application form on our website.

Other terms and conditions of the role:

• Hours: Full-time, 35 hours per week (Monday-Friday).
• Location: London SE1 (temporarily remote working from home)
• Closing date: Monday, 2 August 2021 at 9 am. This role may close earlier if we receive a high number of suitable applications, please apply early.
• Interview dates are 10 and 11 August 2021  (Interviews and a short test will take place remotely via a Zoom video call and Microsoft Teams).

You must have the right to work in the UK when you apply. 

The role:  

We are looking for a Supporter Relations Assistant to play a frontline role in tackling the climate crisis and building Friend of the Earth’s supporter base and grassroots strength. We’re looking for an innovative and passionate person to join our team and be a part of our mission to enhance and embrace the best relationships with the change-makers as we enter of 50th Anniversary of protecting people and planet! 

The team:  

Our supporters put the Friends into Friends of the Earth. You’ll be providing administrative and project support to colleagues, acting as the first port of call for enquiries and will have a good overview of the Friends of the Earth’s activities. Our team also act as Friends of the Earth’s first point of contact for our generous donors, providing an excellent Supporter Care experience via multiple channels. 

Key skills and attributes:  

We’re looking for someone who has the skills to become an enthusiastic and committed customer service whizz, who can juggle speaking to our brilliant supporters on the phone, moderating our social media pages, analysing data and processing donations. You’ll be adept at using CRM platforms (we use CARE NG!), Microsoft packages such as Outlook and Excel and be a proactive self-starter who can hit the ground running, answering queries about climate change, the environment and protecting the natural world.

This is a perfect stepping stone for someone looking to start their career in fundraising or the charitable sector. Due to the varied nature of the role, no two days will be the same! We are looking for someone to start immediately.

Closing Date: Tuesday 3 August  2021  

Interviews: w/c August 9 2021 

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and a vibrant organisational culture. 

For more information please visit: www 

We are an equal opportunities employer and are especially keen to encourage applications from people currently under-represented in the environment movement. 

Friends of the Earth is an international community dedicated to protecting the natural world and the wellbeing of everyone in it. We lead campaigns, provide resources and information, and drive real solutions to the environmental problems facing us all. 

Livability are seeking to appoint an experienced Head of Database and Supporter Services to lead their data management, data insight and supporter services function. Location preference for working out of Gateshead office. But willing to be flexible on location for the right candidate, with London-based office in North Greenwich.

2020 was an incredibly successful year for the fundraising team, launching our emergency appeal to support vulnerable people with disabilities across our network of care homes in England in Wales. This year we are planning to build on this success as we seek to reach out to new supporters across all fundraising functions.

You will be joining the charity at an exciting time as we have just merged with our marketing and communications colleagues to develop a new fundraising, marketing communications team. You will enjoy working within a talented and driven team who are continually inspired to do all we can to raise vital funds for the people we support across our education, care and rehabilitation services.

The Head of Database and Supporter services will ensure the efficiency of systems and that processes are maximised, whilst adhering to sector-wide best practice and legal requirements. They will also ensure fundraising teams are provided with data insight and analysis to ensure fundraising activities are effective and impactful. The role will also ensure we process donations efficiently and provide outstanding supporter care through our shared services team.

The successful applicant will have extensive experience in database management and an in-depth knowledge of data protection issues as well as compliance issues with data processing. They will be a team player and a great communicator, with an enthusiasm for gaining insight into our supporter base to ensure we deliver an excellent supporter experience.

Working arrangements: Mixture of office/home-based, to be agreed on appointment.

What we offer

We offer a range of benefits including a generous annual leave and pension scheme, life assurance, eye care voucher scheme, paid training & DBS/AccessNI, flexible working, employee assistance programme, fitness and social initiatives.

Other information

Livability is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check.

Livability is committed to the Disability Confident Scheme and to equal opportunities therefore we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.

SolarAid is looking for a confident and proactive Supporter Engagement Officer to engage supporters and take responsibility for the planning, delivery, and ongoing development of our existing Supporter Engagement activities and new initiatives.

There are 548 million people in sub-Saharan Africa living without electricity. When the sun goes down at night, families are reliant on dangerous and expensive forms of lighting such as candles and kerosene lamps.

SolarAid has played an important role helping to create vibrant and sustainable solar markets across Africa through a trade-not-aid model in rural areas, but there is still a long way to go to reach everyone who is being left in the dark, and we are stepping up our efforts.

About the role

This is an exciting time to join SolarAid. To reach those being left behind, we have just signed off a new strategy to significantly accelerate access to clean energy in Africa. 2021 is the year everything changes and it starts with a £25 million fundraising campaign ‘End the Darkness’.

We are looking for an individual with experience of fundraising that can proactively engage, build relationships and provide high levels of stewardship to a variety of supporters, alongside increasing awareness of our work. You will also be responsible for developing and managing fundraising products to maintain, engage and grow our pool of supporters and generate income.

Your focus will be to support all activities across the Supporter Engagement area, assisting to identify, develop and support fundraising opportunities to maximise activity and income, alongside helping to create and deliver meaningful supporter journeys that strengthen the relationship between supporters and SolarAid. 

This is a new position sitting within the Supporter Engagement team: covering Community Fundraising, Individual Giving (including regular giving and appeals), Legacies and our shop.

Please see the job description for more information.

Applicants are invited to visit our website where they will find details about how to apply. 

Closing date: Monday 2nd August, 5.00pm.

We are working with a lovely community charity based in North West London, who are looking for their next Supporter Care Assistant, you will be part of a busy and passionate team that is responsible for delivering first class supporter care.

Main duties for the Supporter Care Assistant:
Producing thank you letters
Providing first class support care
Logging donations
Updating donor records
Process direct debits
Ad hoc fundraising administration

You will have:
Strong administration and customer service skills
Good numerical skills

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.

Supporter Marketing Officer

Contract: Permanent

Hours: 35 per week

Location: London

Salary: £30,464 - £35,339 per annum. Please note that the starting salary is £30,464 per annum, with the opportunity to progress up the scale over time. This includes London weighting.

Closing date: 1 August 2021

Expected date of interviews: 9-12 August 2021

Job ref: VA415

Are you passionate about connecting supporters to the real difference they make?

Do you want to work in a passionate and driven team, fundraising to support people who have survived torture?

Do you believe in standing up for human rights alongside torture survivors?

Freedom from Torture is looking for a Supporter Marketing Officer to join our new, award-winning, supporter focused Supporter Fundraising Team. You will be working with the Supporter Acquisition Officer and Supporter Marketing Assistant, managed by the Supporter Marketing Manager to develop a busy programme of fundraising appeals and campaigns.

You’ll develop and roll out our fundraising appeals and campaigns across a variety of media with a big focus on our regular print campaigns and newsletters, working closely with the digital team to run the campaigns across digital streams too. You will also work collaboratively with the Supporter Acquisition Officer and receive marketing and admin support from the Supporter Marketing Assistant. This role involves working with Freedom from Torture clients for case stories and creative fundraising, an exciting chance to join us as we place survivor empowerment and movement building at the heart of our next four year strategy.

This is a key creative fundraising role in the team where you’ll be working directly with service users to interview, write and plan your own content for three warm newsletters per year as well as develop six creative fundraising appeals with an agency, telemarketing and online campaigns. With a new campaign live almost every month, it’s a busy and fulfilling role working with a database of well-established warm supporters. This role requires great people skills as you will be working with lots of people across our five centres as well as great analytical skills to interpret data to tell us what’s working, run tests, and make strategic decisions (with support from the team.)

If you love fundraising and you’re passionate about helping refugees who have survived torture then we would love to hear from you.

The role

· Fundraising and copywriting:writing donor development newsletters, thank you letters and other ad-hoc campaigns, often working directly with torture survivors to record and communicating their personal experiences, sharing stories from people who have overcome incredible hardships.

· Running and developing full warm retention programme of supporter marketing activity, including warm appeals, newsletters, raffles, committed giving campaigns, telemarketing, and gift aid campaigns. Keeping schedules on track and working very closely with the digital team.

· Managing and developing creative campaigns: daily autonomous management of external agencies and projects. As well as managing multiple projects, you will work with the Supporter Marketing Manager to make strategic creative decisions based on data and insights collated from campaign evaluation.

About you

· Highly proficient use of business IT systems including Excel, Word, PowerPoint and databases.

· You must have great literacy and numerously skills and the ability to interpret large sets of data, spot trends and make adjustment to reflect insights.

· You will have excellent attention to detail with good copy writing skills and an eye for design and a high level of written and verbal communication skills.

· It’s essential that you are able to prioritise and manage a busy workload managing projects from start to finish within given budgets and work to tight deadlines.

· You must have experience of working with a range of Direct Mail, telemarketing and email marketing techniques.

· Experience interviewing and working with many different people and ability to adhere to a clear consent process when recording and sharing their personal stories

Big Pluses

· Proven track record of working in a direct marketing team preferably in the charity sector.

· Experience of database targeting, segmentation, testing and response analysis.

· Lived experience of torture.

· Knowledge of GDPR and supporter data compliance

In return, we offer a competitive package, with a generous 30-day annual leave entitlement, and 6% employer pension contribution and 1% employee contribution.

Freedom from Torture is an equal opportunity employer! People from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.

To view the Job Description and Person Specification, please click the link provided.

Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.

We campaign for positive change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.

Freedom from Torture is committed to its responsibilities under safeguarding, and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory DBS disclosure, as well as a need for full employment history and up to date employment references.

We reserve the right to close the vacancy early if we receive a high volume of applications.

No agencies.

We have a loyal and dedicated army of Scottish supporters, and we need an entrepreneurial individual to help support our continued development and growth over the next decade, 

Responsible for:

• Networking and engagement with communities across Scotland to enhance our profile and develop core connections that can underpin our mission of improving survival rates of pancreatic cancer in Scotland.
• Provide excellent supporter care and stewardship to our volunteer base in Scotland.
• With the support of the Fundraising Development Manager develop meaningful relationships that will help us to achieve our fundraising goals and ambitions for Scotland.