Supporter care officer jobs

As the Hospice develops our community engagement and supporter base, we are looking for an ambitious Supporter Development Manager to help build sustainable income and partnership relationships to support the Hospice into the future.

This is a key role within the Income Generation team.  You will take ownership of a defined geographical area across South Warwickshire and become the Hospice’s visible ambassador, focused on building sustainable support pipelines across communities, businesses and individuals.  You will work closely with colleagues across the Income Generation team, including retail, to support events, campaigns and supporter engagement to maximise opportunities and build joined-up supporter journeys.

You will be a confident relationship-builder, with experience of developing fundraising or partnership opportunities across local communities.  Your work will help ensure that more families across South Warwickshire can access compassionate hospice care when they need it most.

The Shakespeare Hospice provides compassionate care and support to people across South Warwickshire facing life-limiting illness.  Every year, our services support hundreds of people through diagnosis, treatment, survivorship and bereavement. 

This role is an exciting opportunity to lead the development and delivery of Alzheimer's Research UK’s Supporter Experience strategy. This is a transformation programme and requires a leader who can not only lead a team but support an organisation to work collaboratively to enhance supporters trust, satisfaction and connection with their relationship with Alzheimer’s Research UK, recognising the importance of their role in helping to get to a cure.

The Head of Supporter Experience will lead two critical teams who all contribute to delivering our Supporter Experience; the Supporter Operations function which include both Supporter Relations (front end) and Fundraising Operations (back end) and the Supporter Engagement and Journeys team. But you’ll also work collaboratively to improve our Supporter Experience across the organisation – including those who give money, time, voice influence and deliver our mission (partners and researchers).

You will champion, design and oversee the implementation a personal, relevant and tailored experience – either through direct responsibilities or through influence, coaching and inspiring colleagues across the organisation to ensure that we are delivering our brand and supporter experience principles consistently across all supporter touch points and communications.

You’ll bring expertise in designing and delivering marketing personalisation and data automation through frameworks and tools meaning you’ll be data literate and experienced in implementing and embedding a martech approach. But most importantly you’ll be passionate about giving supporters a fantastic experience so that they stay longer, do more and feel like a valued part of getting to a cure for dementia.

You will be part of an Individual Giving and Legacy leadership team who will work collaboratively to deliver a joined-up mass income growth strategy, ensuring that we deliver a diverse product portfolio, exceptional supporter experience, and high performing teams.  

Key Responsibilities:

Supporter Experience Leadership:

· Lead and own the Supporter Experience Transformation Programme, providing strategic leadership which enables the successful implementation and ongoing integration of our Supporter Experience strategy across the organisation to achieve its long-term goals.

· Develop a high performing Supporter Experience team, creating synergy and consistency of our supporter relations, operations and supporter engagement (journeys and loyalty comms).

· Coach and inspire colleges across the organisation, working collaboratively to embed supporter principles and journey frameworks to support the delivery of our organisation objectives within time, money and voice, leading for our holistic and joined up experience, moving us away from product / audience silos.

· Work with Fundraising Heads on how Supporter Experience can grow their income, and provide support with income modelling and budgets for long term income forecasts and annual ops planning cycles.

· Representing Supporter Experience on key programme boards and working groups to maximise our internal engagement and understanding of our Supporter Experience priorities and activity, but to also optimise our Supporter Experience by understanding the prioritise across the organisation.

Technical leadership:

· You will be responsible for ensuring Fundraising Operations are integrated, automated, compliant and efficient, not just within your own teams, but also across all of fundraising, marketing, communications and engagement.

· Always champion the supporter, working closely with our Head of Marketing Planning and Head of Insight and BI Teams to record, track and utilise supporter insights and Supporter Experience performance data to optimise our Supporter Experience Strategy.

· Responsible for ensuring we are utilising our martech tools and capabilities, and working closely with Digital, Data and Technology to ensure we deliver the most efficient and effective supporter journeys that feel personal, relevant and timely for our supporters.

· Responsible for keeping up to date on latest thinking, tools and technology for delivering effective Supporter Experiences.

Team management:

· Lead the Supporter Experience team, ensuring clarity of team purpose and vision, and driving high performance at all levels, and ensure the team is structured effectively for high performance and delivery of our growth plans.

· Directly manage your direct reports, developing an effective and joined up Supporter Experience Management team, ensuring all team members have clear, SMART objectives and development plans in place and routine performance reviews are undertaken.

Knowledge, skills and experience needed:

· Significant experience of martech tools and the design and implementation of supporter/customer journeys within these tools.

· Experience of successfully managing teams through change and transformation.

· Experience of driving a high-performance culture through clear accountabilities, objective setting, performance management, coaching, feedback, and development.

· Demonstrates high levels of knowledge and practical implementation of fundraising/marketing compliance.

· Exceptional leadership and influencing skills, with the ability to build strong relationships with senior stakeholders and motivate cross-functional teams.

· Strategic communications planning.

· Experience of audience insight and segmentation principles and use of data and CRM systems to develop supporter journeys and measure and evaluate success. 

· Strong people skills –including people management, influencing at a senior level, and coaching across the organisation.

· Skilled at working collaboratively and able to lead for collaborative working.

· Confident with transformation and change management.

· Self-management and setting own goals and milestones against understanding of supporter experience strategy.

· Exceptional diplomacy, tact, and stakeholder management, influencing and coaching skills.

· Comfortable giving direction and making decisions where there is some degree of ambiguity.

· Able to help others develop a common focus and clarity in what they are trying to achieve.

· Ambitious, innovative, creative, target-driven and self-motivated.

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £70,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 26th April 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

Support and Information Officer

Hours: 28 hours per week, to be worked flexibly over 4 days with some evening and weekend working as required.

Salary: £18,940 to £19,280 per annum (£23,675 to £24,100 per annum full time equivalent)

Contract: Permanent

Location: Big C’s Norwich support centres. Work from other Big C premises and public events will be required.

We have an exciting opportunity for a compassionate and proactive individual to join Big C as a Health Academy Support and Information Officer. This is a varied and rewarding role where you’ll support the delivery of activities and services that make a real difference to people affected by cancer across our community.

About the role
As part of our small Health Academy team, you’ll work closely with the Health Academy Lead, Nutritionist and Physical Wellbeing Facilitators to deliver a range of wellbeing activities and events. From supporting programmes like Get Moving, Walking Football and Fishing for Wellbeing to attending community events, your work will help promote healthier lifestyles, encourage behaviour change, and raise awareness of cancer prevention and early detection.

You’ll also be a welcoming and supportive point of contact for our service users, offering practical support, listening, and guidance, while helping to ensure services are delivered safely, effectively, and in line with best practice. Alongside this, you’ll support the smooth running of the team through administration, data collection, and collaboration with colleagues, volunteers, and external partners.

Key responsibilities:

• Support the delivery of Health Academy activities, wellbeing programmes, and external events
• Provide a warm, supportive point of contact for service users, offering information, guidance, and signposting to appropriate services
• Assist in assessing and responding to service user needs, working within agreed policies and under appropriate supervision
• Coordinate and support administration, data collection, and reporting to help inform service development
• Work collaboratively with colleagues, volunteers, and external partners to deliver high-quality services
• Support the organisation and maintenance of equipment, resources, and health and safety requirements
• Represent Big C at events and contribute to the ongoing development and improvement of services

If viewing this vacancy from our website, you can download the full job description here: Support and Information Officer.

An accessible version of the job description for visually impaired applicants is available here: Support and Information Officer – Accessible Version.

About Big C

Big C is one of East Anglia’s largest cancer charities, having raised £50 million in 45 years. Each year, our supporters help us raise around £3 million to support people affected by cancer in our community.

We provide holistic care through Cancer Support Centres and Hubs, as well as online and telephone support via our Virtual Support Centre. Income comes from donations, local businesses, grants, legacies, and 12 charity shops across the region.

Committed to equity, diversity, and inclusion, Big C was recently awarded Gold Accreditation in the Best Employers Eastern Region 2025 and offers a supportive environment that values wellbeing and work/life balance.

Why Big C?

We’re proud to be a Best Employer (Gold, Eastern Region 2025) and offer a supportive, inclusive working environment that values wellbeing, development, and work-life balance.

Our benefits include:

• 33 days holiday (FTE, including bank holidays)
• 5% employer pension contribution
• Company sick pay and life assurance
• Health Cash Plan and Employee Assistance Programme
• Cycle to Work Scheme
• Opportunities for professional development

If you share these values and want to make a real difference, we’d love to hear from you.

Do you want to help improve health & care for people in Hertfordshire? Are you passionate about making a difference by ensuring people’s voices are heard? Would you like to work with a motivated and dynamic team, who embody our values of equality and compassion? If so, we might have an opportunity for you. 

We have an exciting new position in the team, who will play a crucial role in enabling the day-to-day running of the organisation. You will provide support across the team relating to both administrative and project-related tasks, as well as within our distinguished signposting & information service, helping us make a difference to the people of Hertfordshire. 

We have an exciting opportunity for someone with excellent administrative skills to join the staff of a social enterprise. The core function of this role is to support the Business Development and Casework teams with a wide range of administrative and support duties in order to facilitate the smooth delivery of all business operations. With big plans for the future, we want you to be part of a strong team committed to delivering excellence and achieving success in line with our commercial and social objectives.

You will be skilled at providing a range of business support or administrative functions, with good interpersonal skills and experience of working in a similar role supporting a team.

The successful candidate will be able to establish a good rapport with colleagues and stakeholders in a professional and constructive manner, upholding brand values.

In return, you can look forward to working with a small but highly-skilled and dynamic team, and having influence over the future strategic direction of the company. We also offer a competitive salary with performance-related bonus and an excellent benefits package.

Main Duties

1. To provide a wide range of organisational and administrative duties to the Business Development and Casework teams as directed, in order to facilitate smooth running of all business systems and operations, ensuring that administrative activities are carried out in accordance with company policy and procedures.

2. Providing operational support to Business Development team, including setting up new cases on CRM system, setting up client contracts, arranging consultations and liaising with Business Development and Casework colleagues to ensure the smooth running of business services.

3. Managing various email inboxes, triaging incoming messages and responding to emails from clients and professionals.

4. Requesting care and/or clinical records, following up on record-requests, checking and processing incoming digital and hard copy records ready for the casework team.

5. Providing operational support to the new client pipelines including processing voicemail enquiries and incoming referrals from the Information and Advice teams.

6. Operating and maintaining CRM, database and filing systems.

7. Providing accurate formatting support to the Casework team, in line with Beacon’s brand guidelines.

8. Supporting the casework team with case administration including requests for records and printing and posting letters.

9. Collecting, processing and distributing post.

10. Supporting the organisation of travel arrangements for Caseworkers.

11. Sharing the general administration of the business as part of the Operations team, including managing stationary stock levels and ordering literature and supplies.

12. Keep operating procedures under review to identify areas of potential development and / or improvement and make recommendations.

13. Attending line management, supervision and team meetings as appropriate.

14. Archiving.

What is NHS Continuing Healthcare?

NHS Continuing Healthcare (CHC) is the name given to a package of care that some people need to receive due to disability, accident or illness. People who are eligible for CHC have the full cost of their care and residential accommodation funded by the NHS. This relieves families of sometimes astronomical care bills.

The criteria for determining who is eligible for CHC are highly complex and can be very difficult for the public to understand, and for professionals to apply consistently. The assessment process is lengthy and detailed. Likewise, the appeal process can be very daunting and perplexing.

About our organisation

Beacon was established in May 2014 for the purpose of providing independent and high-quality support to individuals and their families in England who need help navigating the NHS Continuing Healthcare process.

Beacon is a registered social enterprise and a proud member of Social Enterprise UK. We operate with a core set of ethical social objectives and values through which all of our work is delivered.

Social enterprises are businesses. Like any other business, they seek to make a profit and succeed commercially. But how they operate, who they employ, how they use their profits and where they work transforms lives and communities across the UK. At Beacon, we donate any surpluses to supporting charitable objectives that are in line with our aims.

Through expert advocacy, advice and training, Beacon enables people to be heard and to enact real and positive change in their lives. We help people to understand their rights and the realistic options available to them, equipping some of those most vulnerable in society with the knowledge and practical support to make meaningful and transformative decisions.

Our Values

At Beacon, we employ people who want to do things differently to other organisations working in this field. Five values sum up our culture and how we treat our clients and our staff:

1. Ethical

Commitment to our clients

We operate with honesty and integrity. We are transparent about our funding set-up and our fees, which we keep as low as we sensibly can. We never ‘hard sell’ our services, we keep you informed at every step, and we always give our honest opinion of your chances of success. As a social enterprise, we donate any profits to charity.

Commitment to our team

We operate with honesty and integrity, and always work hard to get the best results for our clients and the business. We work to high standards, and trust our people to respectfully speak out if we fall short.

1. Expert

Commitment to our clients

We pride ourselves on being recognised as leading independent experts in NHS Continuing Healthcare (CHC). We apply our knowledge and experience to help every case and caller. We also strive to improve CHC for everyone, by training health and social care professionals.

Commitment to our team

We are the leading experts in our field. We encourage and value innovation and evolution in what we do, and how we do it. We are united in developing the business and its services.

1. Personal

Commitment to our clients

By listening carefully to you and the people who really know about your care needs, we can provide excellent advice and powerful advocacy tailored to your unique situation.

Commitment to our team

We get results by getting to know our clients. We do the same with our people, offering flexible working options to suit your circumstances, and taking time out to have fun as a team.

1. Compassionate

Commitment to our clients

We are mindful of the immense stress that our callers and clients can be under, at what is often a really tough time. We do our best to lift some of that burden by providing a quality service that you can trust, and by being compassionate and courteous at all times.

Commitment to our team

The nature of the work can be stressful and emotionally draining. We take care and time to look out for each other, and encourage healthy work habits.

1. Rewarding

Commitment to our team

We take the time to celebrate success and are inspired by one another’s achievements. We provide a generous and varied suite of benefits that can be enjoyed by our people and their families.

We are opening a new detox centre and are looking for Support Workers to provide safe, compassionate, and practical support to individuals undergoing detoxification in a structured, trauma-informed environment.

Key responsibilities:

• Provide day-to-day support to clients during detox, ensuring safety, dignity, and wellbeing
• Recognise and respond to signs of withdrawal, deterioration, or crisis, escalating concerns appropriately in line with protocol
• Act as a keyworker for allocated clients, offering consistent support and engagement
• Carry out regular welfare checks and monitor clients’ physical and emotional presentation
• Support safeguarding practices and report concerns in line with policy
• Assist with drug and alcohol testing in line with training and procedures
• Support safe medication administration in line with policy and competency assessment, and report any side effects or concerns.
• Follow health & safety, infection control, and lone working procedures at all times.
• Work collaboratively with multidisciplinary professionals (e.g. nurses, clinicians, therapists) to ensure safe and effective care.
• Liaise with community services and professionals (e.g. housing, probation, recovery services) to support move-on following detox
• Maintain accurate electronic records and contribute to handovers and team communication
• Support with practical tasks as required, including maintaining clean and safe communal environments

Essential criteria:

• Experience in a support, care, or people-focused role
• Strong verbal and communication skills
• Understanding of safeguarding and willingness to follow safeguarding procedures
• Ability to recognise risk and respond appropriately, including escalation of safeguarding or medical concerns.
• Ability to build professional and supportive relationships with vulnerable individuals
• Willingness to complete mandatory training (e.g. safeguarding, first aid, de-escalation, substance misuse).
• Basic computer literacy and confidence using electronic systems
• Calm, reliable, and compassionate approach, including in challenging situations
• Willingness and ability to work across different shift patterns, including some weekends, as required by the service

Desirable:

• Experience in mental health, substance use, recovery, or related services
• Understanding of trauma-informed approaches
• Experience of key-working or supporting individuals with complex needs
• Knowledge of detox or recovery pathways
• Experience liaising with community or statutory services
• Experience working in a multidisciplinary team

We offer:

• Full training and ongoing development with scope for progression
• Supportive team environment
• Regular supervision and reflective practice
• Opportunity to be part of a new and developing detox service

This role requires working shifts, including evenings, weekends, and potentially nights.

Enhanced DBS required.

If you’re at your best when you’re with people: exercising excellent empathy, active listening, steadying, guiding, signposting and quietly making things feel safer, this could be the most meaningful role you’ve ever done.

York Against Cancer is growing the Leveson Centre: a warm, welcoming, non-clinical space for people affected by cancer. We’re looking for a hands-on Care & Support Manager to lead and develop our person-centred support services, and to nurture the volunteers and small team who make the Centre what it is; a welcoming and supportive environment for all those affected by cancer.

What you’ll be doing

You’ll lead the day-to-day delivery and development of high-quality, non-clinical cancer support at the Leveson Centre. That includes:

• Create a safe, calm, welcoming environment where people feel seen, understood and supported
• Lead safeguarding and welfare concerns with confidence and care
• Manage and developing volunteers (check-ins, boundaries, wellbeing, reflective practice)
• Line manage the Care & Support Coordinator to ensure brilliant front-of-house support
• Improving services by collating feedback, insight and real-world demand
• Build solid relationships with NHS and community partners to strengthen signposting and pathways
• Review impact and reporting service use/outcomes to support funding and growth
• Support at events and outreach as a visible ambassador for York Against Cancer

Who will thrive here

This role is for someone who is:

• Warm, grounded and emotionally intelligent - you can sit with difficult moments without being overwhelmed by them
• Practical and hands on - you don’t “manage from behind a desk”; you’re present, visible and involved
• Calm under pressure - you can make good decisions when things are sensitive, complex or time-critical
• Values-led - you care deeply about dignity, inclusion, compassion and doing what’s right
• A brilliant people-leader - you build confidence in others, set clear boundaries, and help volunteers feel safe and valued
• Comfortable with accountability - safeguarding, quality, and service experience matter to you

What this role will make you feel

Done well, this job will leave you with that rare sense of:

• “I made today easier for at least one person”
• “I helped create a place where people can breathe again.”

You’ll feel trusted, relied upon, and proud, because the work is real, human centred and impactful.

What we’re looking for

• Experience delivering or managing support services in health, social care, or a charity setting
• Experience supporting people affected by cancer or long-term conditions or related experience in similar sector
• Experience managing/supervising staff and/or volunteers
• Safeguarding experience (and the confidence to lead on it)
• Excellent communication skills and the ability to handle emotional situations with empathy and professionalism
• Strong person-centred approach, integrity, resilience and adaptability

Desirable: knowledge of cancer services/pathways; voluntary/community sector experience; relevant qualification (health, social care, counselling, wellbeing).

Permanent Role - Hours: 32 hours across a 4-day week + 3 flexible hours (occasional out-of-hours for events/charity needs)

Salary: c. £33,000–£35,000

Benefits: Contributory pension scheme, private health insurance, local gym discounts

Location: York (Leveson Centre) with occasional travel

Reports to: Chief Executive Officer

Direct reports: Care & Support Coordinator and volunteers

Ready to apply?

Send us:

• Your CV
• A covering letter
• A short 3–5-minute video explaining why this role, why now, and what you’d bring to the Leveson Centre culture. 

Closing date: 30th April 2026

If you want a role where compassion and leadership go together, and where your presence will genuinely change someone’s day, we’d love to hear from you.

Interviews

1st round – Thursday 7th May

Final Interview – Thursday 14th May

This role is focused on delivery across London and requires regular in-person work with community partners, retailers and stakeholders. Candidates will need to be able to travel frequently and efficiently across London to meet the requirements of the role. We anticipate this will be most practical for candidates based within Greater London. 

Main Purpose of the Role 

We are seeking a dedicated, delivery-driven Project Support Officer to join our team, with a specific focus on hands-on, community-based project coordination. The Project Support Officer will play a key role in supporting, developing and delivering our Rose Voucher Programmes directly within local communities across London. 

Working directly to ARC’s Operations Project Manager, the Project Support Officer will be responsible for supporting projects through engagement with our local delivery partners. This will include working closely with early years settings and community organisations to support project delivery. The post holder will also be responsible for the development and maintenance of local retailer relationships, including engaging with Market Management Teams, supporting individual traders and retailers who are members of the scheme, and helping to identify new retail opportunities as required. 

The post holder must be comfortable working collaboratively with a wide range of partners, stakeholders and diverse communities, and should possess strong communication and relationship management skills. An organised approach to work and keen attention to detail will be essential to help support the charity’s activities over the coming years. 

Job responsibilities  

• Project Support– actively assist with the development, delivery and implementation of Rose Vouchers Programmes across London, working directly within local communities 

• Problem solving – in close collaboration with the Operations Projects Manager, investigate and resolve a varied range of issues in an efficient and constructive way, to support projects to succeed in ways that suit the needs of our varied communities.

• Engage with local partners – build and maintain strong working relationships with partners and stakeholders at the community level to ensure sustained involvement and support. This includes community organisations, local retailers, and local authority and public health staff.

• Ensure project targets are met but not exceeded (e.g. numbers of families actively supported by Rose Vouchers in each area) to balance strong delivery with working within budgets

• Support local projects to host and coordinate regular steering group meetings 

• Work with the Impact & Evaluation Manager to embed processes and procedures for data management and evaluation of project impact 

• Coordinate and deliver training for local project partners on how to deliver, monitor and manage the project locally and provide with required resources 

•  Support project partners in accessing and successfully using the charity’s digital project systems, including troubleshooting common issues.

• Support the distribution of monthly project data to funders and project partners 

• Support the development and administration of project toolkits for delivery partners

• Work with local partners and local authority teams to support the identification of potential new retailers

• Recruit and train new retailers and provide them with required resources and on-going support 

• Further responsibilities relevant to & commensurate with the role of Project Support Officer 

Person Specification  

Knowledge and skills (essential):  

• Project coordination skills and / or an organised and methodical approach to work and attention to detail 

• Experience working within diverse communities

• Good communication skills – written & oral – with the ability to communicate with diverse audiences 

• Practical IT skills and ability to learn new systems – MS Outlook, Excel, Word, and bespoke charity project management and reporting systems. 

• Experience working with groups who may have time constraints or specific communication needs, such as families with young children, or individuals for whom English is a second language 

• Relevant experience within the community, health, or social support sector or with transferable skills

• A commitment to the vision, mission, and values of Alexandra Rose Charity in its efforts to create a more equitable food system 

Knowledge and skills (desirable):  

• Knowledge (or interest in developing knowledge) of food & health issues in particular how inequality affects access to a healthy diet 

• Background in public health, social care, or nutrition. 

• Knowledge of food sector nationally especially from work with other third sector organisations and campaigns

Help us build connections, reduce loneliness, and create communities where people in later life truly belong.
Lead fundraising and partnerships for a relational charity making a meaningful difference every day.

Evergreen Care UK is a values-led charity rooted in a Christian ethos, supporting people in later life to stay connected, independent, and valued. Through our community cafés and services, we create welcoming spaces where relationships flourish, and people feel a genuine sense of belonging. We welcome people of all faiths and none, guided by our values of Compassion, Dignity, Connection and Trust.

We are now looking for a Fundraising & Partnerships Lead to play a vital role in sustaining and growing this work. This is an exciting opportunity to shape our income generation while also being hands-on, building relationships, securing funding, and helping us tell our story with clarity and impact.

About the role

Working closely with the CEO and wider team, you will develop and deliver a sustainable fundraising and partnerships approach that supports Evergreen’s long-term vision.

You will:

• Develop and implement a fundraising and partnerships strategy aligned with our mission
• Secure income through trusts and foundations, statutory sources, corporate partnerships, and community fundraising
• Research, write and manage high-quality funding applications and reports
• Build and nurture strong relationships with funders, churches, businesses and supporters
• Act as an ambassador for Evergreen across the community and at events
• Work collaboratively with colleagues to gather impact stories and data
• Track income, manage records and report progress effectively

A relational and enabling role

As a small charity, how we work matters as much as what we do. This role is not just about delivering fundraising—it’s about building capacity and community.

You will:

• Create meaningful opportunities for volunteers to contribute to fundraising activity
• Support and empower others to play a part in sustaining Evergreen’s work
• Balance hands-on delivery with enabling shared ownership and long-term sustainability

Who we’re looking for

You’ll be someone who combines strong fundraising capability with a relational, values-led approach.

We’re looking for:

• Experience securing income through fundraising, grants, partnerships or similar
• Excellent written communication skills and the ability to tell compelling stories
• Confidence in building and maintaining relationships with a wide range of stakeholders
• Strong organisation and the ability to manage multiple priorities
• An understanding of ethical fundraising and data protection
• Alignment with our Christian ethos and values

Why join Evergreen?

This is a unique opportunity to join a small, passionate team where your work will have a direct and visible impact. You’ll help shape the future of the organisation while enabling more people in later life to experience connection, dignity and belonging.

Internal Job Title: Sanctuary Support Coordinator

Hours: 35 hours per week (full time). 

Location: Home-based focussed around Cardiff and Newport, with regular travel across Wales and occasional travel to England. 

Contract: Currently funded until December 2028. 

Salary: £36,191. 

About us 

Housing Justice unites diverse communities to build personal connections, help people out of homelessness, and create justice in the housing system. Our vision is of a community where everyone has a safe and stable home, and a feeling they belong. 

Our Seeking Sanctuary project is a Wales-based initiative delivering innovative housing solutions and community-led support for people seeking sanctuary. We combine community hosting, tenancy-based housing, and advocacy to help build a Nation of Sanctuary. 

About the role 

Reporting directly to the Sanctuary Manager, you will be responsible for the day-to-day delivery of our accommodation pathways, ensuring the best possible outcomes for destitute migrants and newly granted refugees. 

This is a dynamic, frontline casework role that spans three core areas of our housing provision: 

• The Hosting Project: Supporting people seeking sanctuary who have no recourse to public funds by giving them a welcoming, safe place to stay in the home of one of our volunteer hosts. 

• Refugee Lodgings: Helping to provide a safe and supported housing option for newly granted refugees at risk of homelessness by matching them with people who have a spare room. 

• Transitional Housing: Providing vital tenancy sustainment support for newly granted refugees transitioning into our shared accommodation properties. 

About you 

We are seeking a dedicated, highly organised, and empathetic professional with proven experience working directly with people experiencing homelessness, particularly asylum seekers and forced migrants. 

You will have a strong working knowledge of the housing system, the UK welfare system (including Universal Credit and Housing Benefit), and how to support people to access their entitlements. Because this role requires managing complex casework and navigating cultural nuances, you must possess strong interpersonal skills, particularly when working with vulnerable people or those with English as a second language. 

If you are a creative problem-solver who is passionate about empowering refugees and building sustainable housing pathways, we want to hear from you. 

Benefits 

• 29 days annual leave, 3 of which are fixed between Christmas and New Year. 

• This is in addition to bank holidays and pro-rata if part time. 

• After 3 years of service, you are entitled to one additional day of holiday for each additional year of service, up to a maximum of 5 additional days, pro-rata if part time. 

• We offer flexible working. Not all posts can be made flexible, but where possible we operate core hours of 10am - 3pm, with employees able to flex their working day around these. 

• Any flexibility is at the discretion of the line manager and relevant senior manager. 

• As this role is offered as Home Working, we will provide some financial support to get you set up with appropriate equipment. 

• We offer an employee assistance programme through Spectrum Life, which can be used by you and your family for a range of advice and support. 

• We offer a cycle-to-work scheme. 

How to apply 

If this sounds like the opportunity for you, please read the attached job description and fill out the application form, describing your capabilities for each of the numbered points in the person specification. 

Interviews will provisionally be held on Thursday 11 June

Job Title: Supporter Care Officer 

Contract: Fixed Term Contract until 1 April 2027

Hours: Part Time – 4 days a week (ideally Tuesday to Friday)

Salary: £22,248 per annum (FTE £27,810)

Location: Based in our Andover Office in Hampshire 

Join us in Beating Macular Disease

Are you an experienced Customer Service Administrator who would love to use your skills to help us Beat Macular Disease?

Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research, and the best advice and support.

The Supporter Care Officer will ensure supporters, donors, volunteers and members of the public have a positive and memorable experience of contacting the Macular Society by coordinating across colleagues and partner organisations to deliver an exceptional level of customer care that deepens relationships with our supporters. 

This role part time 4 day a week (ideally Tuesday to Friday) 9:00am to 5:00pm with one hour break, on a fixed term contract until 1 April 2027.

If you have great Customer Service Skills, then we would love to hear from you!

Do you have 

• Proven experience in a customer care role 

• Experience of handling a large volume of calls and emails, with a good telephone manner

• The ability to empathise with others and handle difficult situations with sensitivity and diplomacy

• Proven experience of analysing, investigating and resolving complex complaints and enquiries as well as processing and analysing data

• Excellent team working and collaborative working skills and the ability to develop effective partnerships as well as work independently under own initiative

• Ability to multitask and prioritise multiple projects and work streams with an openness to take on additional tasks, as and when required

• Strong IT skills including Word, Outlook and inhouse databases. 

• A positive can do and hands on approach.

In return we provide a great working culture, 27 days annual leave, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution.

Macular Society is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:

• The candidate has evidenced the minimum criteria for the role through their application

• The candidate has chosen to share that they have a disability in the covering letter/application email

• Where the minimum (essential) criteria have been met, we will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and welcome applications from all parts of the community, in particular people with lived experience of sight loss.

Please view the full job specification on our website.

To apply please email your CV with a covering letter explaining why you want the role and how you meet the job description 

Closing date: 26 April 2026

Interviews: Wednesday 6, Thursday 7, and Friday 8 May 2026

What's so special about Tearfund's supporters? Can you support and encourage the people who give sacrificially to Tearfund's life-changing work? Tearfund loves these people and wants to thank them and keep encouraging them in their giving.

Tearfund is looking for someone for our Donor Care Team, who will be responsible for processing the gifts and dealing with the financial queries from our supporters. We need someone who is enthusiastic about serving those living in poverty by providing excellent customer service to our amazing supporters. 

Your role will involve opening, sorting and banking donations received in the post, processing and acknowledging the gifts from supporters, answering queries about their giving, providing information about Tearfund's work, and helping ensure that our supporters feel valued, and happy to continue in their giving.

The successful applicant will demonstrate a desire to serve our supporters with professional excellence in a busy environment. You will need to set yourself high standards of working with speed and accuracy in banking and processing gifts.

We are looking for someone who:

• is passionate about Tearfund's work and supporters
• is good with numbers
• has excellent IT skills
• is quick to learn
• has good organisational skills
• able to juggle competing priorities

Are you ready to help Tearfund maintain our reputation as one of the industry's best organisations for customer service? Then this could be the role for you!

All applicants must be committed to Tearfund's Christian beliefs.

Please note: This is a full time role (35 hours per week), but part time applicants (of 28 hours per week or more) will be considered. This role requires a minimum of three days per week in the Teddington office, with Fridays working from home.

We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.

The recruitment process will include specific checks related to safeguarding issues. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.

As Individual Giving Officer, you will plan and deliver compelling campaigns to engage with and drive action from existing supporters. 

You will work on a range of products in this crucial income stream including regular giving, cash and lottery. 

This is an exciting time for the Individual Giving team and as a vital member of our team, you’ll work to maximise the return on investment made by Maggie’s in this area and achieve significant growth in revenue income - ultimately to bring Maggie’s cancer care to everyone who needs us.

Please note that interviews will take place w/c 11th May in our Hammersmith office.

Please see the attached job description for further details.

Individual Giving Lead When You Wish Upon a Star | £30,000–£35,000 | Nottingham / Hybrid | Permanent 

Some roles are defined before you arrive. This one is defined by you. 

When You Wish Upon a Star grants life-changing wishes for children with terminal and life-threatening illnesses. Every wish is a memory that lasts a lifetime for a family facing the unimaginable. The cause is immediate, emotionally powerful and directly translatable into the kind of impact that makes supporters proud to be involved. 

We are looking for someone to develop and lead our individual giving function. You will shape the strategy, grow and steward our community of individual supporters, and define what this looks like for Wish. You will have the full backing of the CEO and board, direct access to senior leadership, and the freedom to bring your own thinking, creativity and ambition to a function that is yours to build.

If that sounds like the role you have been waiting for, we would love to hear from you.

What you will be doing 

You will identify, engage and grow a community of individual supporters who feel deeply connected to our mission, developing propositions and campaigns that are emotionally compelling and inspire long-term giving. You will represent Wish confidently, create the systems and supporter journeys that enable sustainable growth, and lay the foundations for an individual giving programme that grows in both income and impact. As income grows, so does the role. The expectation is that this person builds not just a strong base of individual supporters but, in time, a team around it. 

You will work closely with the Head of Income Generation and Board, with realistic targets in the early stages that give you the time and space to build meaningful relationships rather than focus on short-term gains. This is not a role where you will be left to figure it out alone. It is one where your ideas are valued, your judgement is trusted, and your ambition is actively supported. 

What you will bring 

Experience developing, growing or significantly influencing individual giving income streams, including regular giving and lottery programmes, and engaging supporters at scale to inspire long-term and higher-value giving. Experience of managing the end-to-end supporter journey through CRM systems, using insight and data to drive acquisition, retention and growth. 

A strong instinct for understanding what motivates people to give, and the ability to turn that insight into campaigns and experiences that feel personal, compelling and effective. Comfort with ownership, and the confidence to create momentum and build something from the ground up. 

What we offer 

We know what we are asking of you and we have built a package to reflect it. 

• £30,000–£35,000, reviewed as the function grows 

• 25 days holiday rising to 30 with service, plus 3 days at Christmas not taken from your allowance 

• 2 Wish Maker days each year to make your own wishes come true 

• 6 months full maternity pay 

• Full sick pay from day one 

• Flexible working with full trust over how you structure your hours 

• A culture built on genuine care for the people who work here 

How to apply 

We invite you to explore our recruitment pack for more information on the role and how to apply.