Supporter development manager jobs

Are you a creative and detail-oriented person with a passion for mental health and dementia?

South East London Mind is seeking a Graphic Design Assistant to help our Communications team produce high-quality print and digital materials. You'll be a key part of our effort to increase the charity's visibility and impact across Bromley, Greenwich, Lambeth, Lewisham, and Southwark.

Key responsibilities include:

Design and Marketing - assist with the design and publication of print materials, including the annual review, newsletters, posters, and flyers.

Communications - help ensure brand consistency across all platforms and support our communication efforts by working closely with staff, partners, and suppliers.

Support - provide valuable support to the Digital Marketing Officer and Fundraising Manager on various campaigns and projects.

This is a great opportunity to use your design skills to make a real difference in the community.

Closing date: Tuesday 30th September (11:59pm)

Likely interview date: Tuesday 14th October

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

Are you an experienced L&D professional seeking a new opportunity? Would you like to manage the delivery of the L&D programme for Membership within a leading UK Charity? We would like to hear from you!

We have the opportunity for a Learning and Development Manager to join our People and Organisational Development team to manage, design and deliver the Membership Learning and Development programme at RBL.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

This exciting role will see you managing a small team and working collaboratively to provide quality assurance to all learning material and learning events for our Membership programme.

You will be working directly with our member volunteers across RBL, providing an outstanding level of customer service, whilst collaborating on the development activities to support the wider strategic and operational needs of the Membership Branch and County Network. In addition, you will be supporting and guiding the Country Training Officers on the development of their learning material and learning events.

Reporting to the Head of Learning and Development, key responsibilities will include:

- Lead, design, develop and deliver the Membership L&D Program, offering virtual, in-person, and blended learning interventions
- Establish a structured learning, coaching, and mentoring program to support County Training Officers (CTOs)
- Develop and manage a quality framework to collect relevant quantitative and qualitative management data to assess impact, identify areas for improvement, and capture lessons learned, supporting informed decision-making and continuous learning
- Manage and lead a team of L&D Specialists and an L&D Coordinator
- Collaborate with Membership Services and stakeholders to identify County and Branch development needs, recommending targeted solutions and interventions
- Lead the delivery of exceptional customer service to members by actively listening to their needs and ensuring enquiries are handled promptly and efficiently

This role requires regular travel, weekend and evening work, and overnight stays across the UK (England, Scotland, Wales and Northern Ireland) to deliver learning interventions to meet the needs of colleagues. The expectation is two to three times a month on average and there is also a requirement to attend our London, Haig House office regularly for team meetings and to build relationships with colleagues outside of delivering training.

You will be contracted to your home address, where you will be expected to work when not travelling or at our London office.

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 14%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Interview Dates: Thee stage interview process, with first stage virtual (Teams) interviews 13th and 14th October 2025

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

We are looking for an experienced, inspirational and dynamic Director to lead our care company. Carers and Companions, part of innovative local charity, Ilkley Community Enterprise, is a leading local homecare provider with an enviable reputation for quality and impact, and ambition for further growth.

The Director will be central to driving our growth whilst ensuring our continuing delivery of safe, effective and outstanding quality care and support to all our clients. With proven leadership experience in care (elderly homecare/supported independent living for adults with learning disabilities/both), you will be commercially skilled and as the CQC Registered Manager be able to ensure our services meet/exceed all regulatory requirements. You must have a UK Driving License and use of a car and NVQ 5 in Leadership and Management (or equivalent).

In return we offer a highly competitive salary, pension, performance-related pay opportunity, health/wellbeing support, continuing professional development, employee discount and much more.

This is a fantastic opportunity to shape and lead the future success of the company, using our many achievements and strengths to assure consistent quality and organic growth.

About the role

Newnham College is seeking to recruit a dynamic and pro-active person to take on the role of Deputy Development Director to support the Development Director in the management and running of the College’s Development Office.  This role will focus on developing productive relationships with College alumnae and donors, provide oversight of all aspects of gift processing, data  management and prospect research and regular giving and provide line management and leadership for the Development team. Specific responsibilities for this role include the College’s donor stewardship and legacy fundraising programmes, and working with the Development Director supporting and developing relationships with existing and potential donors.

This is a permanent, full-time post, working 37.5 hours a week. The salary is paid at point 51 on the University’s single salary spine, the current value for which is £50,253 per annum. Flexibility is a requirement as a large number of events are in the evenings and at the weekend and some travel involving over-night stays may be required occasionally. The College offers a generous contributory membership of the USS pension scheme with an employer contribution rate of 14.5%, holiday entitlement of 33 days pro rata (inclusive of bank holidays), and there is a range of benefits, including free meals when on duty, free car parking where available and free use of the College’s gym facilities

 

About you

You will be educated to degree level (or equivalent) and have substantial and demonstrable experience of working in fundraising or in a similar capacity and certainly in a complex, fast-moving environment.  Employing a professional and positive approach, you will be adept at building strong working relationships with College alumnae and dealing with a broad range of constituencies effectively and efficiently. You will be an experienced office manager and know how to get the best out of a team of keen professionals and possess the gravitas to deputise for the Development Director in her absence. You will be an experienced events organiser and manager, have an understanding of the Collegiate University and have a strong commitment to the ethos of the College.

About Newnham College

Founded in 1871, Newnham College has been at the forefront of promoting academic excellence for women in the University of Cambridge for 150 years. The College has an all-women Fellowship and student body, and its thriving community of staff includes both women and men with a range of responsibilities and key roles. Newnham currently has around 400 undergraduates, 225 postgraduates, a Fellowship of about 70, and 120 non-academic staff. Newnham’s academics and students maintain outstanding research profiles and achievements.

 

How to apply

A job description with person specification is available by navigating to Newnham College vacancy page, details above - and clicking Deputy Development Director. An application form and equal opportunities form can be found on the main vacancy page. Please demonstrate in your application, how you meet the essential requirements of the role.

 

Completed applications should be submitted by the closing deadline of noon on Monday 22 September 2025. The intention is to hold interviews during week commencing Monday 29 September 2025.

 

Newnham College is an equal opportunities employer.

At Outside the Box we believe in making a difference, positively changing the lives of the people we support (adults with learning disabilities/autism). We are looking for someone special for our exciting and varied role of Services Manager for our ‘day’ services (OTB Choices).

OTB Choices provides a dynamic portfolio of education, skills, creative and work experience opportunities, from cooking, art and craft to printing, computing, music and customer service, and much more. As Service Manager you will be at the heart of developing and managing these services, ensuring consistently high quality provision that really does make a difference.

You will help lead busy, vibrant services so must have the strength and vision of an experienced manager, a demonstrable track record and shared passion for enabling and empowering people with learning disabilities and/or autism to have their best lives.

•  Access – the Foundation for Social Investment works to make sure that charities and social enterprises can access the finance they need to sustain or grow their impact.
• You will be part of a small organisation of around 15 people that take a flexible, collaborative and trust-based approach to work.
• Working closely with the Head of Blended Finance and the wider Programme team you will act as an integral support function for colleagues but also build good relationships with our external partners, supporting their engagement with Access.
• This is a key role that offers experience across a variety of different disciplines, with significant potential for personal learning and growth.

What you will deliver (responsibilities)

Programme Support:

• Present analysis and insights based on performance data and any contact with delivery partners to inform decisions within the team about ongoing relationships.
• Support the writing of papers for the Investment Committee and other committees including the Access Board, to present clear information to support understanding and decision-making.
• Help to organise, manage and minute internal and external meetings and events, including peer learning workshops.
• Assist with keeping Programmes pages of the Access website up to date.
• Supporting the development and maintenance of a bank of practical resources for use by our partners
• Other programme support duties as required.

Finance:

• Ensure robust financial management of Access’s programmes, including monitoring deployment targets of social investors and supporting the process for drawing funds from Access.

Relationship management:

•  Become one of the day-to-day points of contact for a portfolio of organisations who are delivering or supporting Access’s programmes, or in the process of applying to do so. These may include social investors, grant partners or other stakeholders.
• Build strong productive and supportive working relationships with delivery partners, in a spirit of collaboration and learning.
• Maintain comprehensive and clear records of the status of the relationship and any key questions or issues which are currently being addressed.

Data and learning:

• Support the acquisition and collation of regular performance data submissions
• Support the analysis and reporting on performance within each delivery partner and across the portfolio.

Other tasks:

• Leading on or supporting the delivery of internal and external events
• Contributing to learning and programme design discussions

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We are committed to being an inclusive organisation and actively promote equality of opportunity for all. We believe in the value of a diverse workforce and encourage applications from individuals with a wide range of backgrounds, experiences, and perspectives. Selection for roles is based solely on individual merit, talent, skills, and potential.

As a charity, we are dedicated to reflecting the communities and individuals we aim to support. We particularly welcome applications from candidates who share lived experiences or come from backgrounds that align with those we serve. Diversity strengthens our ability to make a meaningful impact, and we encourage all who feel passionate about our mission to apply.

First interview dates are expected to be online bewteen 8-10th October.

Second interviews to take place (in person at our office in London) on Tuesday 14th October.

Support Coordinator

We’re looking for an innovative, passionate and professional individual with excellent communication and organisational skills to join the Stroke Recovery Service based in the South of Tyne and Wear area.

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke.

Position: S11317 Stroke Support Coordinator

Location: Home-based, South of Tyne and Wear. However, frequent travel will be required as part of this role (may include team meetings or other work-related meetings)

Salary: Circa £16,440 per annum (FTE circa £27,400 per annum)

Hours: Full-time, 35 hours per week

Contract: Services are contracted and there is currently funding for this contract until 31 March 2027.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 5 October 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Interview Date: 16 and 17 October 2025

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes.

The Stroke Support Coordinator will:

• Support new stroke survivors and their carers from hospital discharge into the community.
• Provide personalised information, advice and support.
• Support clients to make informed lifestyle changes which will help them to prevent further strokes.

About You

The post holder will have experience/background in:

• A caring profession ideally with experience of supporting people with disabilities.
• Be able to demonstrate previous experience of working collaboratively with other organisations to achieve joint ambitions.
• Ability to use basic Microsoft systems.

This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We are seeking experienced, passionate candidates to join an exciting new project working within a Family Hub setting. These roles will work closely with women and families providing coaching support to improve wellbeing throughout the perinatal period, and establish good foundations for family health moving forward. This role will work as part of a team from Mind In Enfield and Barnet, and alongside other statutory and non statutory services within Family Hubs across the Borough of Enfield. 

Job Title: Housing Independent Gender Violence Advocate (Housing IGVA)

Location: The GAIA Centre (Lambeth, London)
Salary: £28,857.12 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Full time, Permanent

Hours: 37.5 hours per week

The Housing Independent Gender Violence Advocate (IGVA) will be embedded within borough housing teams to facilitate the dual working that will ensure that survivors’ safety and housing needs are met. This includes:

· Close working relationships with Housing colleagues 

· Provision of specialist knowledge relating to DA for Housing Officers and Homelessness Teams to draw on 

· Specialist support for survivors at the moment of crisis 

· Provision of advocacy; supporting survivors to access safe accommodation 

· Ongoing support from the IGVA from wider DA service, including access to group clinical supervision, casework management meetings, reflective practice sessions, one-to-one supervision from service manager 

The Housing IGVA will work closely with victims of gender-based violence from the point of crisis, to provide high quality independent advocacy and support to survivors of gender-based violence at the highest risk and their children. The role will be part of increasing the ability of partner agencies to recognise, reject and respond appropriately and safely to all forms of gender-based violence (including domestic violence, sexual, financial and emotional abuse, female genital mutilation, forced marriage and honour-based violence).

The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors. The job involves informing survivors of the full range of civil, criminal, housing and practical options that might increase their safety. The post holder will empower survivors by providing them with emotional, practical and personal welfare support especially around complex housing needs.

The job involves ensuring that women are provided with a safe, supportive and welcoming environment, enabling them to access their rights, make decisions and increase their life options.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am October 2025

Interview Date: 13 October 2025

We are seeking a fixed-term Grants Manager to join the Access to Justice Foundation through July 2026. The successful candidate will join us at a particularly exciting period of organisational growth and will support us to deliver on increased grant making activity. They will lead the day-to-day operational delivery of our grant making programmes – including overseeing systems and processes to ensure efficient and effective grant making and maintaining relationships with grantees, other funders, and key stakeholders as required. As a member of the Grants team, you will report to our Grants Director (who is responsible for the strategic direction and management of the Foundation’s grant programmes and who leads the Grants team). This is both a grants administration and project management role – we are looking for a candidate with both sets of skills.

Please download the full application packet below for more information.

READY TO DRIVE A SOCIAL ENTERPRISE FORWARD?

MOTIVATED BY PURPOSE, NOT JUST PROFIT?

GOT A GREAT EYE FOR DETAIL?

WE’RE RECRUITING A GENERAL MANAGER...

Can Do is a start-up using digital technology to create social change. Founded by award-winning social entrepreneur Mark Johnson MBE, Can Do is building an innovative platform to help vulnerable people take control of their lives and access the services they need.

Mark is looking for a General Manager to work alongside him. Mark is an entrepreneur and creator. To balance this, he needs someone steady, organised, and practical to turn ideas into plans and keep the day-to-day operations running smoothly.

He’s looking for someone who:

· Has experience of general/project management in a social enterprise or start-up

· Is calm, steady and level-headed

· Has meticulous attention to detail and is a practical organiser who gets things done

· Can use digital and AI tools to simplify processes

· Is empathetic and purpose-driven to help people

The role is flexible – full-time, part-time, or a great option for someone returning to work.

This isn’t just another job, it’s a chance to help build a start-up with huge potential to scale.

Think this sounds like you? Let’s start a conversation.

WHO WE ARE.

Can Do is a start-up using digital technology to create social change. Founded by award-winning social entrepreneur Mark Johnson MBE, Can Do is building an innovative platform to help vulnerable people take control of their lives and access the services they need.

Our mission is to put power back where it belongs: with the people who use services. Because we believe that if you think you can, you can.

THE ROLE

Mark is looking for a General Manager to work closely with him. He is an entrepreneur and creator. To balance this, Mark needs someone steady, organised, and practical to turn ideas into plans and keep the day-to-day running smoothly.

This is a start-up role: exciting, busy, and varied. There’s a lot to do, and you’ll need to be efficient, flexible, and ready to roll up your sleeves.

It’s about working with purpose, building something new, and making a real difference.

WHO WE’RE LOOKING FOR

· Someone with experience in project management, operations, or general management in a social enterprise, or small start-up

· A meticulous and practical organiser who enjoys making things work and getting things done

· Someone who wants to work with purpose, helping build a socially oriented organisation

· Efficient, empathetic, and comfortable juggling a wide range of tasks

· Tech-savvy and confident using AI/digital tools to make processes simple and efficient

· Flexible: this role could be full-time, part-time, or suit someone returning to work

WHAT YOU’LL DO

· Project management: Plan and manage projects from start to finish, making sure deadlines are met and everyone delivers on their part.

· Meetings and follow-up: Organise and run management meetings, keep notes, and make sure agreed actions happen.

· Governance: Oversee compliance and act as Company Secretary, keeping records accurate and up to date.

· Finance: Use Xero and work with accountants/bookkeepers to oversee budgets, accounts, and financial reports so the numbers are always clear.

· Fundraising and business development: Support funding applications, proposals, and relationships with partners to bring in new opportunities.

· Operations: Keep the day-to-day running smoothly — from diary management and HR basics to coordinating contractors.

· Communications: Maintain simple but effective comms, updating the website and keeping social media active.

SKILLS & QUALITIES

· Strong organisational and project management skills

· An excellent writer, whether contracts, bids or public facing materials

· Experience of operations, governance, and finance oversight in a small organisation, ideally a social enterprise or startup

· Confidence managing budgets and financial reporting (not a finance role, but able to keep track)

· Able to communicate clearly and keep people focused

· Empathetic, socially minded, and committed to putting people first

· Steady, reliable, and happy working in the background to let others thrive

EQUALITY & DIVERSITY.

Can Do welcomes applications from people with lived experience of social challenges. We are committed to ensuring diversity and inclusion in our recruitment process and workplace culture.

Oxford is excited to invite applications for a newly created role that will lead fundraising for its School of Geography and the Environment (SoGE). The Head of Development will be a key member of the Social Sciences Development team within Development and Alumni Engagement (DAE), who will work closely with SoGE and DAE leadership to establish a small Geography team, and to develop a fundraising strategy that serves the School’s goals and grows its philanthropic support.

SoGE is one of the foremost geography and environment university departments in the world, internationally recognised for the quality of its research and teaching. Geography at the University of Oxford is a large, vibrant and intellectually diverse community comprising the core academic department of the School of Geography and the Environment, its three research centres: the Environmental Change Institute (ECI), the Transport Studies Unit (TSU) and the Smith School of Enterprise and Environment (SSEE) and several geographers based elsewhere in the wider university.

This is a special opportunity to work collaboratively with academic colleagues who craft robust, imaginative and forward-looking answers to pressing questions about the environment, technology, geopolitics and socio-economic change.

This is a fantastic opportunity for an experienced major gifts fundraiser who is looking to grow their career in Higher Education through a senior role combining significant fundraising with management of a small team. You will be a collaborative fundraiser with expertise in major gifts and a strong track record of securing complex philanthropic support. Thriving in a fast-paced environment, you will be a strategic thinker and a skilled operator—communicative, adaptable, and adept at building strong, lasting relationships. Your ability to establish credibility and foster trust across a wide range of internal and external stakeholders will be key to your success, as will be a knowledge of and passion for issues relating to the School’s work, and that of the Social Sciences more broadly. Experience in Higher Education or the charitable sector, as well as of managing staff, is desirable.  Above all, you will share Oxford’s mission and be driven to create meaningful impact through strategic philanthropic partnerships.

What We Offer 

Working at the University of Oxford offers several exclusive benefits, such as: 

· 38 days of annual leave (inclusive of public holidays) to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service. 

· One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full-pay maternity and adoption leave, plus 12 weeks of full-pay paternity/partner leave. 

· A commitment to hybrid and flexible working to suit your lifestyle. 

· An excellent contributory pension scheme. 

· Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans. 

· Access to a vibrant community through our social, cultural, and sports clubs. 

Sponsorship and Right To Work

This role may meet the criteria for sponsorship under the Skilled Worker visa. The University will meet the cost of the Skilled Worker visa and NHS surcharge for applicants that require a visa. 

Please let us know in your application if you require sponsorship. 

 Application Process 

To apply, please upload: 

· A covering letter/supporting statement 

· Your CV 

· The details of two referees 

The closing date for applications is 12 noon on Friday 26 September 2025 

Interviews will take place on Wednesday 8 October 2025 and will be held in person in central Oxford.

The University of Oxford Development and Alumni Engagement Office is committed to having a team that is made up of diverse skills and experiences, and reflects the community that we serve. We encourage applicants from all sectors of the community and are especially keen to encourage candidates from under-represented groups to apply.

Hospice at Home Transformation and Operations Manager

Fixed term for 20 months

£63,550 per annum plus on-call (WTE based on 37.5 hours per week)
37.5 hours per week
Locations: The Beacon, The Hospice, Headway House Farnham, and our communities  

Are you an experienced healthcare leader passionate about compassionate, community-based end-of-life care?

Phyllis Tuckwell is transforming how we deliver our Hospice at Home Services  – we’re looking for a Hospice at Home Transformation and Operations Manager to lead this change.  This is a unique opportunity to shape innovative care models ahead of our new hospice opening in 2026, while managing and inspiring our dedicated community teams.

“For everyone to have the best possible experience at the end of life.”

This role is perfect for a dynamic, compassionate, strategic and strong operational leader with a passion for inclusive care, change, and collaboration. You'll play a central part in shaping our service models, embedding continuous improvement, and inspiring teams to deliver exceptional care to people in their homes.

As our Hospice at Home Transformation and Operations Manager, you will:

• Lead the transformation and daily operational delivery of our Hospice at Home services.
• Collaborate across the system to improve outcomes for patients and families.
• Manage a team of dedicated professionals, supporting and empowering them through change.
• Shape and embed new models of care aligned with population needs and our new hospice opening in 2026.
• Be a visible, values-driven leader, championing inclusion, equity, and evidence-based practice.

If you would like to feel part of a welcoming and committed team, benefit from strong peer and managerial support, and want to develop your career with excellent training and education opportunities, we would be delighted to hear from you.

About You:
We are looking for someone with

• Experience in service transformation and senior operational management in health or social care.
• Understanding of community-based care, ideally in palliative, oncology or frailty services.
• Knowledge of project management, stakeholder engagement, and quality improvement.
• A passion for compassionate, person-centred care, aligned with our values.
• A collaborative approach, ready to work across boundaries and lead with kindness, clarity and purpose.

For a full list of essential requirements, please refer to the job description and person specification document.

About Us:
We are based in Farnham, Camberley and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire.

Phyllis Tuckwell is a very special place to work.  Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters.  Our staff are pivotal in helping deliver our vital services, ensuring ‘every day is precious’ for our patients. 

The impact of our services on the lives of our patients and their families can be read about on our website under Patient Stories.

We are committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core.  We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences.  We warmly welcome applications from all sections of the community.  All appointments are made following a fair and equitable process, based on merit, job requirements and business need.  

We Offer:

Excellent Benefits

• Six weeks paid holiday plus public holidays
• Continuation of NHS Pension or Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
• Health Cash Plan Scheme
• Employee Assistance Programme
• Staff Benefit Scheme
• Blue Light Discount Card

You will have

• The chance to make a meaningful impact in a forward-thinking hospice committed to innovation.
• A supportive, inclusive team culture where leadership, education, and wellbeing matter.
• Professional development opportunities and a culture of reflective practice and growth.
• Flexible working and community-based work across our Farnham and Guildford sites.

A Great Place to Work

• Equal Opportunities employer
• Flexible hours and flexible working
• Supportive colleagues
• Clinical supervision and support
• 96% of our staff are proud to work for Phyllis Tuckwell*

*Birdsong and Hospice UK Staff Survey 2025

For further information regarding the role or to arrange an informal visit, which is encouraged and welcomed, please contact Catherine van’t Riet .  If you are unable to apply on-line or have any questions about the recruitment process, please contact HR.

Closing date for receipt of applications: Wednesday 1st October 2025
Interviews to be held: Week commencing Monday 6th October 2025
 

We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged. Please note that we do not hold a sponsor licence and therefore are unable to provide sponsorship.

This post is subject to an enhanced Disclosure and Barring Service check.

NO MEDIA OR AGENCIES

As a member of the Senior Leadership Team and the HR subject matter expert, you will lead the transition of HR and Culture at DENS. You will develop a People and Culture Strategy that supports organisational aims, responds to increasing HR demands and ensures that DENS is able to attract and retain a diverse workforce of talented staff and volunteers. You will proactively plan for, comply with and respond to the evolving expectations of external stakeholders, including future employees, funders and commissioners, and changes to employment law.

Duties and Responsibilities

• Develop and embed a People and Culture Strategy in collaboration with the Senior Leadership Team (SLT) and the Board.

• Be the trusted expert HR Advisor to Senior Leaders, the lead on all formal Employee Relations (ER) related cases, and coach the HR & Culture Officer to support managers on informal cases.

• Keep abreast of employment law, case law and trends, sharing these with key stakeholders to ensure policy and practices are not only compliant but innovative, and supporting the assessment and mitigation of people related risks

. • Gain an understanding and support leaders to innovatively respond to the recruitment challenges faced by low unemployment rates in the local area.

• Lead a proactive, data informed resource/workforce planning approach, based upon internal needs and external insight and trends (including recruitment needs, skills development, employment law changes).

• Develop a HR infrastructure and systems to support DENS’ service development. With the support of the HR and Culture Officer, review, develop and implement standardised processes and frameworks and supporting documents

. • Lead, motivate and develop your team, encouraging a collaborative climate.

• Review and implement staff development initiatives, including a structured training plan, quality assurance of one-to-one meetings and annual performance reviews.

• Oversee employee relations and improved HR systems, ensuring compliance with best employment practices and risk management

. • Promote a healthy workplace culture and employee and volunteer proposition through contemporary HR practices such as wellbeing, recognition.

• Lead the implementation of the EDI policy, ensuring an inclusive and equitable workplace

. • Role model a culture that supports autonomy and responsibility by coaching managers on the use of tools and guidance to enable them to effectively and confidently manage employee related issues

. • Ensure payroll accuracy monthly and ensure post payroll checks have been completed

. • Responsible for managing the HR & Culture budget.

• You may be asked to undertake any other duties that are commensurate with the post as requested by your manager and you must carry out the duties of the post in accordance with DENS’ policies and procedures. 

For an informal chat about the role, please contact Wendy Lewington on 014 42-41 2340