147 Supporter engagement manager jobs in Manchester

• Remote-first. Applicants must live within two hours’ travel of Cambridge city centre. 

• Salary: £39,000 to £45,000 (Depending on Experience) 

• Type: Full-time, permanent. 

• Team: Fundraising 

• Directly Supported By: Head of Fundraising 

The Charity and Our Vision 

For more than 15 years, Scotty's Little Soldiers has supported children and young people bereaved of a parent who served in the British Armed Forces. We are now on an exciting journey to expand our support to anyone affected by a military-connected bereavement, with the ultimate goal of empowering a community of more than 25,000 bereaved individuals and their families by 2035. 

Nikki Scott founded the charity in 2010 following the death of her husband, Corporal Lee Scott. Today, Scotty’s provides a unique combination of emotional, practical and educational support to the bereaved military community. Lived experience remains central to our work: we listen continually to families so that we can understand their needs and strengthen our services. 

Our vibrant, non-traditional culture puts the needs of the bereaved military community at the centre of everything we do. We champion innovative approaches and strive to recognise the strength of community, resilience, and connection. 

Role Mission 

To develop and own a best-in-class supporter experience, one that makes every person who chooses to support Scotty’s feel valued and as though they are on the journey with us, not simply funding it. 

You will own the end-to-end individual supporter journey, whether that is a one-off fundraiser or an ongoing donation.  Using insight, the latest technology, and continuous improvement of our processes, you will create experiences that can scale as we grow yet remain personal, and unmistakably Scotty's. You will work with Supporter Care to champion supporter stewardship, fundraising journeys, donation experiences, insight and fundraising technology. 

Community is one of Scotty's three core fundraising streams, alongside Corporate and Grants, each owned by a dedicated lead within a team supported by the Head of Fundraising. You will own the community income budget and be responsible for protecting and growing it sustainably over time. But income is a consequence of doing the experience well. Many of Scotty's biggest supporters (individuals and corporate) began as individual donors or fundraisers; how we make people feel today shapes what they become tomorrow. 

Before we look at ways to proactively grow our community income we need the right foundations in place – that’s the primary goal for this role over the next 12-18 months. 

What you’ll be responsible for: 

Supporter Experience. 

• Own the end-to-end supporter journey.  From someone’s first interaction with Scotty’s right through to a long-term relationship, creating a distinctive Scotty’s experience that works for one person as well as it does for 1,000 people. 

• Own the donation experience across all channels and technology e.g. online, mobile, in-person activities, ensuring it’s slick, safe, and easy. 

• Own the stewardship framework.  How do we live our core value of ‘everyone a supporter, every supporter a VIP’ in a manageable and scalable way? How we do recognise and thank supporters, how do we communicate the impact of their support? 

• Own how we track supporter feedback to shape the continuous improvement of our journeys. 

Systems and Processes. 

• Own the CRM (we currently use Salesforce) and all fundraising tech with support from tech team members and agents.  What does great look like, and how do we get there? 

• Own the data.  Use data to help us prioritise and make decisions – we’ve got limited resource, so we need to deploy it in the right places. 

• Own where automation and AI can help us scale whilst maintaining our values and without losing the personal touch. 

Leadership. 

• Support our Supporter Care role, helping them to develop and understand what great supporter experience looks like. 

• Own the community income budget.  Work with the Head of Fundraising to ensure we work towards both our income and expenses targets, whilst ensuring we are reporting and forecasting accurately on a regular basis. 

• Own the annual community fundraising plan and any associated OKRs.  Taking the charity’s strategy and annual priorities and translating that into aligned and focused quarterly, weekly and daily priorities. 

• Own compliance across our community fundraising activities.  Ensuring that all activity is legal and safe and that we work towards best-in-class processes. 

What does success look like: 

3 months… 

• Onboarding.  Completed four weeks of ring-fenced onboarding to ensure understanding of the Scotty’s World (history, brand, values and behaviours, and your role within it), the Military Community, and Military-Connected Bereavement. 

• Mapped the ‘as-is’.  You’ve mapped the current end-to-end supporter journeys and can present them visually to the wider team.  You’ve identified what works and what isn’t working. 

• Established the baseline.  You’ve identified and put in place clear measures to understand how good our supporter experiences are and audited existing data. 

• Plan ready.  You’ve got a plan with specific priorities, agreed with the Head of Fundraising and SLT ready to move forward with. 

6 months… 

• Refreshed stewardship framework in place.  How we recognise and communicate with supporters has been designed, agreed and implemented. 

• Donation experience is slicker.  Short-term priority fixes are in place across all channels making it easier for supporters to donate when they want to. 

• Our supporter care processes levelled up.  We’ve agreed new standards, documented processes, and set success measures.

• Supporter feedback is live.  We’re tracking real supporter feedback, analysing it and sharing with the wider team. 

• Identified longer-term tech improvements and implemented short-term fixes across Salesforce, website and other apps. 

• Taken full ownership of the community fundraising stream, including budget, forecasting and reporting. 

• Demonstrated measurable progress. Against baseline in satisfaction, retention and donation values. 

9 months… 

• A distinctive Scotty’s supporter experience is embedded.  Every supporter and team member can clearly recognise the experience which is delivering a consistent journey for all supporters no matter what their entry point. 

• A clear evidence-based picture of our supporters.  You’re able to present a clear evidence-led view of our supporter base (who they are, what motivates them to support, what is working and what isn’t). 

• Stable foundations.  We’ve set the foundations for future growth and are confident we can begin scaling without a negative effect on the experiences built. 

• Demonstrated measurable progress. We have stable or growing income with improvements against benchmarks for supporter satisfaction, retention and donation value. 

• Year two is scoped.  Future improvements to the experience are planned alongside the gradual introduction of more proactive opportunities to sustainably grow income in 2028 and beyond. 

What You’ll Need to Succeed 

Essential 

• Experience growing supporter, donor, customer or community journeys - improving engagement, retention and long-term value. 

• Strong understanding of individual giving, community fundraising, supporter care or a similar income-generating area. 

• Experience owning a supporter income stream, including planning, forecasting and monitoring performance. 

• Experience owning data, insight and CRM systems to establish benchmarks, and execute on action to improve supporter journeys, stewardship and results.  

• Excellent communication and relationship-building skills internally and externally, with the ability to create scalable, excellent supporter experiences. 

• Experience leading and developing others to deliver high standards. 

• Good understanding of compliance, data protection, regulation and compliance. 

• Highly organised and outcomes-focused and able to turn plans into action.  

• Genuine enthusiasm for technology and AI, with judgement about where automation adds value at scale and where a personal touch matters more.

• Sensitivity and emotional intelligence as you will be working with bereaved Armed Forces families. 

• Commitment to Scotty’s mission, culture and values, with the ability to represent the charity warmly and professionally when required. 

Desirable 

• Experience working within a charity, fundraising or membership organisation. 

• Experience using Salesforce, JustGiving or similar fundraising platforms and integrations. 

• Experience stewarding high-value, strategic or long-term supporters. 

• Experience working in a growing organisation where systems, processes and roles are evolving. 

• Experience growing regular giving, Gift Aid or supporter lifetime value. 

Additional Information 

• The role may require occasional evening or weekend work 

• Enhanced DBS check required 

• Travel will be required to events and team training days 

The Scotty’s Way 

At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:

1. Families Come First

2. Everyone a Supporter, Every Supporter a VIP

3. Love What You Do 

4. Remember, Every Day 

Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.

Closing date: 21st October 2026 

Important Information 

Feedback 

We are unable to provide individual feedback on every application. We will contact candidates who are shortlisted for interviews by email. 

We will only consider applications from candidates located within 2 hours of central Cambridge.  

We're a remote-first organisation and our day-to-day work is extremely effective with our team based at home.  However, some of the most important work we do, innovation, collaboration, problem-solving, and strategic thinking, benefits hugely from being in the same room, and those moments don't always come with months of notice.  That's why we're currently looking for team members who are within a 2-hour travel time of Cambridge. 

Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.

We do not discriminate because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. 

We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed.

After visiting Smart Works, 68% of clients secure a job, gaining financial independence and transforming their lives.

The Smart Works service is delivered in London, Manchester, Edinburgh, Birmingham, Newcastle, Reading, Bristol and Leeds. Over the past ten years, Smart Works has helped over 50,000 women, and last year alone we reached 10,600 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.

In 2025 we launched our new 5-year strategy- we are aiming to build a future where every woman, at any stage of her career, can access trusted, personalised support to secure employment. We aspire to be local in feel, national in reach, shaped by the voices of women, valuing every story and every success.

About the Role

Smart Works Greater Manchester opened its first centre in 2015 and expanded with a second centre in Manchester city centre in 2023. Our ambition is to support more than 1,200 women each year across our two centres, helping them gain the confidence, clothing and coaching they need to succeed at interview and secure employment.

As we continue to grow our service, we are committed to ensuring that every unemployed woman across Greater Manchester is aware of and able to access the transformative support available through Smart Works.

The Partnerships & Fundraising Manager will have responsibility for all aspects of fundraising including the design and delivery of Smart Works Greater Manchester’s annual fundraising strategy and activity plan with a clear purpose of ensuring our long-term sustainability. They will focus on the corporate and stakeholder partnership fundraising activity, to generate a six‑figure annual income portfolio. 

They will work with the Head of Smart Works Greater Manchester and the Board of Trustees to deliver the fundraising strategy, activity plan and support the organisation’s long‑term sustainability.

Therefore, we are looking for an energetic, creative and forward-thinking individual to join our dynamic team and ensure the long-term future of Smart Works in Greater Manchester. The role requires a self-starting and proactive approach, excellent communication and networking skills and experience in generating income. 

This role will be primarily based at our Smart Works centre in Manchester city centre, with some cross-centre working at our Stockport location. As part of the wider centre team, the successful candidate will also support key events, which may occasionally require evening and weekend working.

If you’re passionate about supporting women, then this is an ideal opportunity for you.

How to Apply

Please read the full job pack, then head to our website to apply through our recruitment system. 

If you require any reasonable adjustments or alterations for the application and recruitmentprocesses, please contact us.

Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.

Mustard Tree is a charity dedicated to combating poverty and preventing homelessness across Greater Manchester. For more than 30 years, we have supported people by providing essential items through our community shops and helping individuals build brighter futures through 1-2-1 support, training programmes, employment support and community activities.

We are entering an exciting period of growth, expanding our reach and increasing our impact. The Head of Services role presents an excellent opportunity for an experienced Service Manager who is ready to take on a new challenge, helping to shape and develop our services while making a lasting difference in the lives of people facing hardship and homelessness.

The Head of Services is responsible for the operational leadership of the charity's services, ensuring high-quality, safe, person-centred support for people experiencing homelessness, financial hardship, and social exclusion. You will provide leadership and support managers to deliver excellent outcomes for service users and will also contribute to organisational strategy, performance, culture, and sustainability. 

As a member of our SLT, you'll be leading alongside a team of kind and empathetic people who share a passion about helping our service users. Our SLT members each bring different perspectives, have a strong commitment to supporting each other and their teams and are not afraid to challenge or be challenged in order to make a tangible, lasting and positive difference.

Working with farmers, landowners, local residents, businesses, volunteers, conservation partners and Freshwater Habitats Trust colleagues, you’ll build trusted relationships and lead engagement and citizen science across the River Irfon catchment. Your work will help local people take part in an ambitious, connected approach to freshwater biodiversity conservation.

You’ll help drive the scheme by:

· Building and maintaining constructive relationships with farmers, landowners, local residents and businesses

· Planning and running quarterly engagement activities for the farming and landowning community

· Coordinating citizen science projects, including water-quality, invasive non-native plant and endangered wetland plant surveys

· Recruiting, supporting and motivating volunteers to take part in freshwater and wetland conservation

· Helping local people access, enjoy and understand important but often overlooked wetland habitats

· Creating project stories and information for the Freshwater Habitats Trust website, media and wider communications

· Keeping accurate time, volunteer and financial records, and supporting delivery on schedule and within budget

We need someone who brings:

· Experience of working with and motivating community groups and volunteers, including people experiencing economic, health or wellbeing disadvantages

· Confidence communicating nature-conservation ideas to non-specialist audiences

· An interest in freshwater and wetland ecology, ideally with knowledge of freshwater habitat management

· Strong stakeholder, organisational and time-management skills

· A relevant degree or equivalent qualification, ideally at 2:1 level or above, confident use of Microsoft Word and Excel, and a full current driving licence

· A friendly, professional and flexible approach, with close attention to detail

· Knowledge of the Welsh language is desirable; experience of citizen science or GIS would also be an advantage

Freshwater Habitats Trust is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Application pack and further details available from our website

Please send the application form as well as your CV

No agencies, please.

Closing date: Friday 16th Oct 2026 (12 pm)

Interviews to be held on 21st and 23rd October 2026

Glaucoma UK is the charity for people with glaucoma. Our vision is to end preventable glaucoma sight loss. We want everyone with glaucoma to be able to live well with the condition, and to make this a reality.

More than 10,000 people took part in our National Patient Voices Survey, creating the most powerful picture yet of what it is like to live with glaucoma and receive glaucoma care across the UK.

Working closely with our Head of Communications and a specialist public affairs agency, you will help bring those findings to life, secure media attention and make decision-makers listen. Central to this will be finding and sensitively supporting people who are willing to share their experiences, cultivating trusted relationships and helping them tell their stories confidently across print, digital and broadcast media.

Alongside this landmark work, you will create engaging content across our magazine, website, email and social media channels, identify opportunities for national coverage and help strengthen and protect Glaucoma UK’s voice and reputation. This is a varied and influential role for an excellent storyteller with strong media instincts who wants their work to make a genuine difference.

Position: Communications & PR Officer (maternity cover)

Responsible to: Head of Communications

Location: Home-based with occasional travel to our head office in Ashford, Kent

Hours: 35 per week

Contract: 12 months fixed-term (from December 2026)

Salary: £34,077 per annum

Annual leave and benefits:

25 days holiday per annum (rising by one day per year to 28 days after 3 years’ service), plus Statutory Public Holidays, pro-rated for part-time employees.

Up to 5% contributory pension

Benenden Healthcare cover including 24/7 Employee Assistance Programme

How to apply: Click the CharityJob Apply button below. You’ll be asked to submit a CV and answer a few short screening questions about your relevant skills and motivation.

Interviews will take place in the week commencing 21 October. 

Closing date: Sunday 11 October at 11pm

What you’ll be working on:

· Proactively creating and delivering high quality, inspiring multi-channel content (including, but not limited to, our quarterly members magazine, awareness campaigns, email marketing schedule, social media and website) to engage key stakeholders and attract new followers to our cause.

· Playing a key role in the production of our quarterly member’s magazine; actively contributing to editorial meetings, writing articles, conducting interviews, editing copy, and overseeing timelines through to print and despatch.

· Working with the Head of Communications to develop key messages, briefings, and positioning statements to ensure consistency and maximise the impact of our campaigns and manage approval processes internally.

·     Working alongside the Digital Communications Manager to ensure the website and social media is updated regularly with compelling and quality content.

· Providing copywriting and editing support across all internal and external communications for all departments to maintain consistent tone, style and messaging across all outputs and act as a ‘brand guardian’ together with colleagues in the communications team.

·    Leading on the delivery of an ongoing programme to recruit and develop relationships with patient case studies, celebrity supporters and influencers who can help raise our public profile through the media and other opportunities.

This job is for you if…

·      you have experience of working in a similar role either in-house or in an agency.

·    you have excellent copywriting and proofreading skills.

·      you have experience of crisis communications.

·      you have experience of developing compelling content for print, digital and broadcast communications channels, accurately conveying information and engaging with a wide range of stakeholders.

·      you have a track record of generating media coverage to deliver messages to a range of audiences.

·      are a strategic thinker who considers the wider context when planning activity and can sense compelling story opportunities.

About This Job

The role requires a strong communicator who can translate complex information into accessible content and build trusted relationships across key stakeholder groups, particularly within the ACF. As well as a requirement to attend events across the UK to promote the charity.

Essential Skills

· GCSE English or equivalent experience

· At least two year’s experience of drafting award citations or funding applications

· Experience of working with partners, internally and externally

· Ability to extract information from people with varying powers of written expression

· Information gathering and analysis skills

· Excellent written and verbal communication skills.

Please refer to the attached Job Description for further information.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.

Who we are

By joining the charities, you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

The charities are proud of our diverse teams, with people on different working patterns, from different backgrounds and at different life-stages. Our experience has taught us that having people with different perspectives and different lived experiences leads to better outcomes for our beneficiaries. If you are wondering if our organisation is for someone like you, the answer is yes! Please apply and explain how you, your experience, your talent and your potential are the right fit for this role.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· The ability to work both from home and from our London office.

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible).

· A caring and supportive team environment.

How to apply

Please send a CV and Cover letter that details how you meet the requirements of the job description by 2359hrs by Sunday 4th October 2026.

Interviews will be held virtually via Microsoft Teams shortly after the closing date.

While AI tools can be beneficial, we value the personal touch and authenticity in job applications. We encourage you to highlight your unique experience, knowledge, skills, and abilities, ensuring all information is accurate. Please use AI tools responsibly and with integrity throughout the application and selection process.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo a Disclosure and Barring Service check. In addition, we will follow up with references.

Please be advised that this position may close earlier than the stated deadline if a sufficient number of high-quality applications are received. To ensure your application is considered, we strongly recommend submitting it as soon as possible. Candidates will be notified of the next stage in the recruitment process if they are shortlisted.

PWSA UK is looking for an individual who is experienced in individual supporter fundraising, capable of growing our income from our community network, individual givers including seasonal and capital campaigns. You will have the drive to make a difference for our stakeholders, be able to build strong supporter relationships at a distance and create compelling proposals that connect donors with PWSA UK’s mission and will enjoy working independently in a small team. 

About the role

This is a new role and you will manage and maintain a regular giving programme for new and existing supporters, developing tailored communications, proposals and engagement opportunities for the community that connect donors’ interests with PWSA UK’s mission. Working with colleagues, trustees and volunteers, you will support community fundraising, establish an effective individual giving programme using the CRM and increase the number of legacy pledges achieved over time

• Build and manage an individual giving programme.

• Support and build upon the community fundraising activity

• Develop persuasive campaigns, cases for support and donor communications.

• Maintain the CRM and utlise it to its full potential

• Keep accurate records, forecasts and pipeline reports.

About you

You will be an excellent communicator, careful researcher and organised fundraising manager, with experience in individual giving and community fundraising. You will be confident communicating with donors and senior stakeholders, handle sensitive information with discretion, and share PWSA UK’s commitment to supporting people with Prader-Willi syndrome.

Why join us?

This is an opportunity to shape a new fundraising role within a specialist charity and help grow high-value support for PWSA UK’s work.

The role

At Cruse, our strategy, sets out our charity’s plans to grow our income and build on our expertise and unique position in the sector. We provide expert bereavement and grief information and support, and our charity has been supporting people for over 65 years. We support adults, children and young people across England, Wales and Northern Ireland, through our national services, over 80 local branches and online information about grief and bereavement.

Working within the Fundraising Operations and Supporter Care Team and reporting to the Fundraising Operations and Supporter Care Manager, the Supporter Care and Data Officer will deliver excellent customer care to our supporters, responding to enquiries, and thanking supporters to help drive income and show them how valued they are to Cruse Bereavement Support. You’ll work with the fundraising CRM to ensure and maintain the quality of information available and support the Commercial Income Team (c25% of time) with administrative tasks.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. Please note that if you application does not include both a CV and covering letter, your application may not be considered. 

The closing date for applications is 25 September 2026 with interviews taking place week commencing 5 October 2026. We reserve the right to close the advert early, as interviews will be held as suitable candidates apply.

Please be advised that if you do not hear from us by 5 October 2026, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:

Applicants in England and Wales: DBS Code of Practice

Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders’ Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.

Join us at an exciting time in our journey to improve lives through the sport of boccia and help to lead development of the most inclusive sport in England.

To help us achieve our ambitions, we are looking to recruit a Business Support Manager, to join our small staff team and report to our Head of Operations.

As Business Support Manager, you will play a central part supporting the organisation and ensuring we offer great service and care to the boccia community.

We are looking for people who can make a positive contribution to our charity and use their experience and skills to support our work. The ideal candidate will be passionate about making a real difference and bring new ideas for our processes and services.

Purpose of the role

· To manage assigned business support services within Boccia England, using a strong customer focused approach to achieve operational effectiveness and demonstrate our company values.

Key Accountabilities and Objectives

Administration - Provide a high level of administrative support to the Boccia England team (30% of time to this objective)

 · Develop and implement systems and procedures to support the efficient operation of Boccia England and improve the service we offer to members and customers

· Manage the enquires received into Boccia England which includes email, phone and web contacts.

· Provide administrative support to the wider team in areas for events, competitions, and talent.

· Ensure all Boccia England policies are up to date, fit for purpose and compliant with legislation.

· Support compliance with relevant standards including health and safety requirements and data protection in conjunction with the Head of Operations.

· Create a suite of standing operating procedures (SOPs) to support the team and create efficient ways of working and cost savings where appropriate.

Volunteer People Management –Manage and support Boccia England volunteers(30% of time to this objective)

 · Effective management of the volunteer community in organising and attending events, competitions and other areas as and when required.

· To include defining clear roles and responsibilities, clear communication; setting appropriate objectives; monitoring and reviewing performance; providing support and guidance and personal/professional development.

· Support and develop inclusive communication strategies in all communication to volunteers

· Collect feedback from the boccia community to identify improvement areas and action these where appropriate.

Commercial shop – Manage the Boccia England shop, deliver high levels of customer satisfaction and achieve income targets (30% of time to this objective)

 · Manage the Trading budget to realise a positive contribution to the overall Boccia England budget.

· Manage the shop suppliers and ensure stock levels are appropriate.

· Manage customer experience to achieve high levels of satisfaction and repeat business.

· Complete regular reviews of products and complete market research to identify new items tosell which will benefit the boccia community and generate new income revenue streams.

· Be responsible for the shop website, ensuring it is up to date, maintained and the functionality is maximised.

Boccia England Membership - Manage the existing membership benefits package to ensure all areas are delivered (5% of time to this objective)

· Be a subject matter expert for the Boccia England membership platform.

· Deliver training to new and existing team members to maximise their use of the platform.

· Provide regular reports to the Senior Leadership Team and Board on membership numbers, trends and engagement  rates.

· Coordinate the annual membership activities to ensure these are delivered

· Collect membership feedback to report on the current membership offer and manage satisfaction within the membership packages.

· Support the team with initiatives to increase membership numbers and support the retention of existing or lapsed members.

· Input into the annual review of the membership packages to identify improvements and deliver these where appropriate.

Human Resources - Provide administrative support to the Head of Operations in people related work (5% of time to this objective)

 · Coordinate wellbeing newsletters and support the team to deliver a calendar of wellbeing initiatives.

· Work with the Head of Operations to support the recruitment of roles across the business, these may be paid, unpaid, volunteer and or self-employed roles.

· Support the administration of tasks, such as safer recruitment processes, onboarding and induction checklists, training needs surveys and plans.

General Requirements

· Manage own workload effectively.

· Be committed to continuous improvement.

· Provide excellent and timely customer service with both internal and external communications.

· Use and share knowledge and expertise to develop Boccia England.

· Be an advocate for Boccia England and the sport of boccia.

· Any other tasks or responsibilities as deemed appropriate by the Head of Operations which commensurate with the responsibilities of the post.

The Christie Charity is a vibrant, fast moving, energetic organisation with a passionate team and a fantastic reputation.

Everything we do is geared to supporting the renowned Christie hospital ensuring cancer patients receive the highest level of treatment and care and have access to world leading research and technology. We provide funding over and above what the NHS provides.

We are currently entering a particularly exciting period of growth and expansion as we fundraise for a number of major projects.

We are looking for a dynamic, enthusiastic and proactive individual to play a key role in shaping and enhancing our direct marketing programme. Working closely with the Supporter Experience Manager you will be responsible for the achievement and development of direct marketing income at The Christie Charity and will support on the development of our supporter experience programme.

The Charity team is responsible for raising millions of pounds each year to ensure Christie patients receive the very best care and treatment. This includes everything from access to world first clinical trials and receiving radiotherapy in state-of-the-art treatment centres, to young adults being cared for in a bespoke age-appropriate centre and being able to offer patients anxiety reducing complementary therapy, or even creative sessions in our art room.

If you want to make a real difference to cancer patients and are ready to rise to the challenge of working for one of the most successful charities in the North-West, then this exciting opportunity could be the role for you.

Position: Charity Shop Manager x2
Hours: Full-time, 35 hours a week
Contract: Permanent
Location(s): (1) Stockport & (2) Northenden, Greater Manchester M22
Salary: £25,258 per annum plus excellent benefits
Salary Band and Job Family: Band 1, Auxiliary

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

The MS Society is looking for a passionate and dynamic Shop Manager to lead the daily operations of one of our retail locations. This role is key to supporting our mission of improving the lives of those affected by multiple sclerosis (MS).

The Shop Manager will be responsible for driving sales, managing a team of volunteers and staff, maintaining high standards of customer service, and ensuring efficient stock control. The role will also involve working with donors, promoting the MS Society’s work, and supporting fundraising efforts. The ideal candidate will have strong leadership, organisational, and communication skills, alongside a commitment to our charitable goals and the ability to inspire a dedicated team.

Key Responsibilities:

• Oversee all shop operations, including sales, stock management, and visual merchandising.
• Manage a team of volunteers and staff, providing training, guidance, and support.
• Drive sales targets and ensure the shop meets its fundraising goals.
• Ensure exceptional customer service standards are consistently met.
• Organise and coordinate in-store promotions and events.
• Manage donations and stock intake, ensuring the shop remains organised and efficient.
• Adhere to health and safety regulations and ensure the shop operates within budget.

This is a rewarding opportunity for an individual who is passionate about making a difference and eager to contribute to the success of the MS Society’s retail operations.

N.B. Please confirm in your cover letter what location you’re applying for.

Closing date for applications: 12:00 on Friday 2 October 2026

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme 
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

The role

 At Cruse, our strategy, sets out our charity’s plans to grow our income and build on our expertise and unique position in the sector. We provide expert bereavement and grief information and support, and our charity has been supporting people for over 65 years. We support adults, children and young people across England, Wales and Northern Ireland, through our national services, over 80 local branches and online information about grief and bereavement.

 To lead and grow Cruse’s community fundraising and events programme, maximising income from existing activities/events while developing new fundraising opportunities. The postholder will take ownership of event planning and delivery, supporter engagement and volunteer and Branch fundraising coordination, helping to increase unrestricted income. This role is responsible for the planning and delivery of major events such as Cruse walks, whilst also creating new fundraising events for supporters to engage with us.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. Please note that if you application does not include both a CV and covering letter, your application may not be considered. 

The closing date for applications is 2 October 2026 with interviews taking place week commencing 12 October 2026. We reserve the right to close the advert early, as interviews will be held as suitable candidates apply.

Please be advised that if you do not hear from us by 12 October 2026, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

The Belay Foundation supports adoptive, kinship and special guardianship families raising children who have experienced early developmental trauma, often alongside neurodiversity. Founded in 2020 from lived experience, Belay offers something many families struggle to find elsewhere: practical, in-home support and expert guidance that’s genuinely trauma-responsive, delivered by people who understand what these families are living through.

This is an exciting opportunity to join us at a pivotal stage in our development. Over the past year, we have strengthened our services, systems and organisational foundations and developed ambitious plans for the future. As we continue to grow our reach and impact, we're looking for a Services Manager to organise and deliver our services such as guidance on trauma responsive respite and disability benefit expertise to our families.

Working closely with our Services Director, you'll use your lived or professional experience of our adoptive and kinship families to develop and deliver valued, practical and trauma-responsive support to families across England and Wales. This is key role, working directly with parents and carers, and an opportunity to really make a difference in our families’ lives.

This is a home-based role for two days per week (0.4 FTE), offering flexibility alongside the opportunity to shape a growing national charity. There may be potential to increase the hours over time, subject to funding, making this an exciting opportunity for someone who wants to grow with the organisation. This is a home‑based role, but applicants must be permanently based, and have the right to work, in the United Kingdom. For legal, tax, and operational reasons, we cannot consider applications from outside the UK.

If you're someone passionate about making a difference to adoptive and kinship families with the experience of delivering family support, we'd love to hear from you.

Please see the Candidate Application Pack for further details, including the full job description, candidate requirements and the application/ interview process. Please note that we reserve the right to close applications one week early should we receive a very high number of candidates. 

The role

At Cruse, our strategy, sets out our charity’s plans to grow our income and build on our expertise and unique position in the sector. We provide expert bereavement and grief information and support, and our charity has been supporting people for over 65 years. We support adults, children and young people across England, Wales and Northern Ireland, through our national services, over 80 local branches and online information about grief and bereavement.

To lead and grow Cruse’s community fundraising and events programme, maximising income from existing activities/events while developing new fundraising opportunities. The postholder will take ownership of event planning and delivery, supporter engagement and volunteer and Branch fundraising coordination, helping to increase unrestricted income. This role is responsible for the planning and delivery of major events such as Cruse walks, whilst also creating new fundraising events for supporters to engage with us. Based in either the South of England or Wales

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. Please note that if you application does not include both a CV and covering letter, your application may not be considered. 

The closing date for applications is 25 September 2026 with interviews taking place week commencing 5 October 2026. We reserve the right to close the advert early, as interviews will be held as suitable candidates apply.

Please be advised that if you do not hear from us by 5 October 2026, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:

• Applicants in England and Wales: DBS Code of Practice
• Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders’ Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.