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138

Supporter engagement manager jobs in Manchester

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Top job
Help for Heroes, Remote
£36,880 - £41,439 per year
We’re looking for a Supporter Journey Lead to join our Supporter Experience team.
Posted today
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UnLtd - the Foundation for Social Entrepreneurs, Remote
£38,440 per year
You will be delivering the best possible support to social entrepreneurs and their venture to help them maximise their social impact.
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The Robin Cancer Trust, Remote
£35,000 per year
Seeking a Community & Support Lead to help shape & grow the support we provide to people affected by testicular & ovarian germ cell cancer
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Raspberry Pi Foundation, Remote
£44,000 - £48,000 per year
Seeking a Development Manager to support our mission to democratise computing education for young people
Posted 3 days ago
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Manchester Central Foodbank, Manchester (On-site)
£25,443 per year
Seeking a motivated individual to join our team, working on the day-to-day operation as well as new, exciting projects.
Posted today Apply Now
Top job
World Horse Welfare, Remote
£28,000 - £34,000 per year
Grow our corporate partnerships: identify, engage, and steward supporters; craft compelling communications; deliver sponsorships and events.
Posted 4 days ago
Top job
Gaddum, Manchester (On-site)
£24,900 per year
Providing outreach and support sessions, and delivering groups and events for carers and other partners across Salford.
Posted 1 day ago
THINK Recruitment, Remote
£38,000 - £45,000 per year
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Diabetes UK, Remote
£20,049 - £22,276 (£36,932 - £41,035 FTE)
We’re looking for a dynamic and relationship-focused Healthcare Engagement Manager
Posted today
The Lullaby Trust, Remote
£30,716 per year
The role is in Bereavement Support Services- proactively engaging bereaved families & responding to bereavement support digital enquiries
Posted 1 day ago Apply Now
Page 1 of 10
Remote
£36,880 - £41,439 per year
Full-time
Permanent
Job description

Supporter Journey Lead

Salary:£36,880 - £41,439
Location: Home based with an expectation to travel as appropriate each month
Hours: Full Time – 35 Hours a week
Contract: Permanent 

We’re looking for a Supporter Journey Lead to join our Supporter Experience team.

This is a key role in shaping how supporters experience Help for Heroes across different journeys, touchpoints and moments that matter.

You’ll work with teams across Commercial to map, develop and improve supporter engagement journeys, turning strategy, insight and campaign learning into practical plans that strengthen relevance, supporter experience and long-term value.

About the Role

As Supporter Journey lead, you’ll lead the mapping, development and ongoing improvement of supporter engagement journeys across Commercial.

You’ll work with product owners, delivery teams and enabling colleagues to understand current journeys, define target journeys, identify pain points and opportunities, and turn strategy, audience insight and campaign learning into clear, practical plans.

In this role, you will:

  • Map and maintain current and target supporter journeys across Commercial, defining key stages, touchpoints, triggers, handoffs and moments that matter.
  • Run journey mapping, process discovery and improvement workshops to identify pain points, gaps, opportunities and inconsistencies.
  • Work with product owners and relevant teams to define journey requirements for campaigns, communications, process changes, data capture and operational improvements.
  • Coordinate with Digital/ESP, data, content, supporter care, fundraising and other teams to make sure journey changes are understood, aligned and deliverable.
  • Help ensure audience segmentation is applied meaningfully, so content, asks and next steps are relevant to different supporter groups.
  • Use campaign learning, supporter feedback and operational insight to identify where journeys should be adjusted, strengthened or simplified over time.

About You

Are you someone who enjoys understanding how people experience an organisation across different touchpoints, channels and moments?

Do you like bringing people together to map journeys, uncover pain points and turn ideas, insight and learning into practical improvements?

You’ll be confident working across supporter, customer or audience journeys, with a good understanding of how touchpoints, handoffs, segmentation and communications shape experience.

You’ll be comfortable working with product owners and delivery teams to define clear requirements, actions and workplans, while keeping activity aligned, realistic and deliverable.

You’ll also be someone who can use campaign learning, supporter feedback and basic performance information to identify where journeys could be strengthened, simplified or made more relevant.

Essentially, we’re looking for someone who is supporter-focused, organised, collaborative and practical — with the facilitation and relationship-building skills to help teams improve journeys and create better experiences over time.

About the Team

Supporter Experience is a newly formed department within Commercial, created to help us better understand, engage, support and motivate our supporters.

We’re a collaborative and developing team, working across Commercial to shape more joined-up, relevant and thoughtful supporter journeys.

This is an opportunity to help shape how the department develops from the beginning, bringing teams together to understand supporter needs, improve key moments and create stronger experiences over time.

In return we can offer you:

  • Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
  • 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
  • Opportunity to buy and sell up to 5 days annual leave per year.
  • Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
  • 3 volunteer days per year to support the Help for Heroes community.
  • A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.

Closing date: 5th July 2026

We reserve the right to close this vacancy early if we receive a high number of strong applications.

We are committed to equality, diversity and inclusion and welcome applications from all backgrounds.

Application resources
Organisation
Help for Heroes View profile Organisation type Registered Charity Company size 101 - 500
Help for Heroes logo Play
Posted on: 26 June 2026
Closing date: 05 July 2026 at 23:30
Tags: Administration, Campaigns, Communications, Business Development, Operations, Commercial, Customer support, Delivery, Strategy, Direct / Supporters, Digital Fundraising

The client requests no contact from agencies or media sales.