131 Supporter engagement manager jobs in Manchester
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
You will be the main person responsible for our UK phone line and be the first point of contact
for our many supporters. You will be working closely with the rest of the Supporter Care Team to ensure every interaction supporters have with our charity is a positive one and that they understand how integral they are to our mission.
You will communicate with supporters on our progress and ensure we utilise every opportunity for positive engagement. You’ll work with a wide range of people, efficiently gathering and providing information as well responding to whatever queries or situations may arise.
As a Supporter Services Executive, you will be working closely with our external fulfilment partners, ensuring that they deliver the high standard of service that we and our supporters expect. With them, you will provide a seamless, first-class end-to-end donor experience.
You’ll be well-organised, self-motivated and display a high level of accuracy, consistency and attention to detail and be comfortable working with supporters and colleagues across all of our markets and teams.
Supporter Care and Communications
- Work collaboratively across a global Supporter Experience team to ensure supporter enquiries are handled to the highest standard, providing prompt, efficient, accurate responses in line with the charity’s messaging and service level expectations
- Keep up to date with programme activities and news from across the organisation to ensure you can provide informed supporter communications and deal with supporter enquiries confidently, efficiently and consistently
- Handle difficult or distressed supporters in a sensitive and skilled manner, displaying empathy and establishing rapport whilst balancing the needs of Animals Asia
- Use agreed letter templates and produce bespoke responses as required
- Coach and co-ordinate with external colleagues to deliver the Animals Asia magic through their work for us
Gift Processing & fulfilment coordination
- Work closely and coordinate with colleagues in the Gift Processing team to ensure that donations are processed in a timely and efficient manner
- Liaise with external partners to ensure that our gift processing is delivered to the highest and most efficient standards
- Work with internal colleagues and external partners to ensure supporter queries are managed effectively and requests for materials to be mailed are fulfilled promptly
- Generate ad hoc acknowledgements and receipts for all offline payment channels, including annual statements to regular donors
- Process donations, online and offline, across all fundraising products
- Administer the end-to-end recurring gift process
- Ensure donations are processed on time and with accurate coding to track the source of fundraising income
- Assist where required in the review and implementation of new payment channels to ensure smooth and accurate gift processing
- Develop and maintain a good understanding of local payment channels and processes
Administration and financials
- Ensure procedure manuals are updated in line with changes
- Occasionally help to organise postal mailings
- Proactively liaise with supporters to capture missing / incomplete donation and supporter information
Legal and compliance
- Keep abreast of GDPR (UK and EU)
- Ensure full participation in training when provided
- Ensure that all processes are carried out in line with the mandatory regulations relevant to each country that we operate in and in line with training protocols
Database Management
- Help to maintain donor records & data integrity
- Accurately enter new data and amend existing data on the fundraising database following contact from supporters, and in line with Animals Asia’s policies and procedures
- Ensure supporter interactions are recorded accurately and consistently
- Ensure recurring gifts records are clear and neat on the fundraising database
Fundraising Support and Supporter Journey
- Assist with the delivery of fundraising materials to supporters
- Assist in acquiring and managing UK Gift Aid declaration from the donors to maximise income from Gift Aid
- Train & supervise volunteers as required
Miscellaneous
- Promote and advocate AAF to the general public
- Actively participate in team meetings
- Always keep the supporters and interests of Animals Asia at heart when dealing with supporters so as to develop and maintain positive long-lasting relationships
Person Specification
Qualifications, knowledge & skills required:
- Excellent written and oral communication skills, with extensive experience communicating with a broad range of people
- Demonstrable experience in a customer service role responding to a high level of enquiries via telephone and email with excellent interpersonal skills and telephone manner
- Experience of working on a customer relationship database (experience with Blackbaud CRM - a NFP database - is highly valuable, but not essential)
- Ability to understand and streamline processes and procedures
- Proven high level organisational and time management skills, including ability to manage workflows and balance competing priorities
- Understanding of working in a fundraising environment
- Accuracy and excellent attention to detail
- Demonstrable ability to respond effectively to challenges, to work effectively in a small, diverse and busy cross-functional team environment with minimal supervision
- Highly organised, able to prioritise varied workloads and meet deadlines
- Understanding of Data Protection (GDPR in UK & EU)
- Understanding of animal welfare issues and conservation is desirable but not essential
Personal attributes required:
- Innovative, flexible and resilient
- Always acts professionally, with integrity and discretion
- Excellent attention to detail
- Well presented, articulate and polite
- Genuine enjoyment of meeting and interacting with people and building relationships
- Strong people skills with a high level of organisational awareness and ability to liaise with a broad and diverse range of stakeholders
- Commitment to professionalism, discretion and confidentiality
- Solution-focused with a creative approach to issues and a “can do” attitude
- Be able to take on accountability and to take the lead while being a strong team player
- Ability to display initiative, common sense and diplomacy
- Thoughtful and considerate
- Passionate about animals and animal welfare
Circumstances (essential):
- Able to work efficiently and effectively from home without disruption
- Able to connect to sustained, high quality internet connection from home
- Able to be work occasional extended hours and weekends as required
- Able to accommodate global meetings in the early morning or late evening (flexible working hours)
Conditions and Benefits
Place of work : Home based – anywhere in the United Kingdom.
Working hours : Full time – standard hours are 37.5 hours per week.
You will be required to work such additional hours as are necessary to fulfill your role which may include evenings and weekends. You will be expected to manage your hours, responsibilities and workload accordingly.
Reports to : Global Head of Supporter Care.
Manages : n/a.
Budget responsibility : n/a.
Probation : The appointment will be subject to the satisfactory completion of a 3 month probationary period.
Annual leave : Annual paid vacation entitlement of 32 in each holiday year, this entitlement includes the eight bank and public holidays.
Other benefits : Training will be provided as required. Flexible working conditions.
How to apply
Applications should be in the form of a CV with a covering letter explaining your interest in and suitability for the role. Please provide both email and telephone contact information for yourself. . Candidates must be eligible to work in the UK. Please note that only short-listed candidates will be contacted.
Applications should be received by 11:59pm on Sunday 13th September 2026 at the latest.
Using AI During Interviews
Animals Asia is committed to ensuring a fair and authentic interview process. The use of artificial intelligence (AI) tools, including but not limited to real-time transcription, automated response generation or assistance in formulating interview answers, is strictly prohibited during any stage of the interview process.We will take a candidate's agreement to participate in an interview with us as confirmation that they will not use AI tools in any form during the conversation. If it is discovered or reasonably suspected that AI has been used, the interview will be terminated immediately, and the candidate will no longer be considered for the role.We appreciate your understanding and adherence to this policy, which is in place to maintain the integrity, professionalism and reliability of our recruitment procedures.
OUR MISSION Protect bears, ensure they are free from harm, and provide them with sanctuary Improve the welfare of captive wild animals


The client requests no contact from agencies or media sales.
Team:Research & Engagement (Philanthropy & Partnerships)
Location:Homebasedwith ad-hoc travel throughout the year
Work pattern:35 hours per week, Monday to Friday
Salary: Up to £45,999.12 per annum
Contract: Permanent
We are the UK’s largest cat welfare charity. All over the country, our enthusiastic employees, volunteers, and supporters are using their kindness andexpertiseto make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Stewardship & Communications Manager:
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The Philanthropy & Partnerships Communications and Stewardship Manager plays a key role in building strong, lasting relationships between Cats Protection and its most valued supporters.
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Sitting within thePhilanthropy and Partnership’sResearch and Engagement team, you will lead a small team of specialist roles and shape how we communicate, steward and inspire corporate partners, major donors, and trusts and foundations, helping them feel genuinely connected to the difference their support makes for cats.
AbouttheResearchand Engagementteam:
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We sit within the Marketing & Income Generation directorate.
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The Research and Engagement teamsits within Philanthropy and Partnerships andbrings together prospect research,communicationsand events to ensure a coordinated,insight‑ledandsupporter‑centredapproach supporting fundraisers to grow pipelines, build meaningful relationships, and maximise long-term income for Cats Protection.
What we are looking for in our Stewardship & Communications Manager:
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Significant experienceinhigh‑valuefundraising communications and/or stewardship, including working with corporate partners, major donors,trustsand foundations.
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Experience of leading or managing specialist communications or stewardship activity, with directline‑managementresponsibility and/or clear functional leadership.
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Proven experience of overseeing the development ofhigh‑qualitydonor communications,propositionsor cases for support.
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Experience of working collaboratively with fundraisers and senior stakeholders in a complex,multi‑disciplinaryorganisation.
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Experience of balancing strategic oversight withhands‑onsupport, qualityassuranceand delivery under pressure.
What we can offer you:
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range of health benefits
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26 days’ annual leave plus bank holidays, increasing with length of service.
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Salary Finance, which empowers you to take control of your financial wellbeing.
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and much more, which you can learn about
Interested?Here’show to apply:
Application closing date: 21st September 2026
Virtual interview date: 29th & 30th September 2026
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If successful, your recruitment journey will include:
1. Anonymised application form
2. Virtual interview via Microsoft Teams(will include a task)
3. Final stage interview
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Please email us if you require any adjustments to be made for you to complete your application or toparticipatein the recruitment journey.
Making a better life for cats, because life is better with cats
The Christie Charity is a vibrant, fast moving, energetic organisation with a passionate team and a fantastic reputation.
Everything we do is geared to supporting the renowned Christie hospital ensuring cancer patients receive the highest level of treatment and care and have access to world leading research and technology. We provide funding over and above what the NHS provides.
We are currently entering a particularly exciting period of growth and expansion as we fundraise for a number of major projects.
We are looking for a dynamic, enthusiastic and proactive individual to play a key role in shaping and enhancing our direct marketing programme. Working closely with the Supporter Experience Manager you will be responsible for the achievement and development of direct marketing income at The Christie Charity and will support on the development of our supporter experience programme.
The Charity team is responsible for raising millions of pounds each year to ensure Christie patients receive the very best care and treatment. This includes everything from access to world first clinical trials and receiving radiotherapy in state-of-the-art treatment centres, to young adults being cared for in a bespoke age-appropriate centre and being able to offer patients anxiety reducing complementary therapy, or even creative sessions in our art room.
If you want to make a real difference to cancer patients and are ready to rise to the challenge of working for one of the most successful charities in the North-West, then this exciting opportunity could be the role for you.
We will be reviewing applications and arranging interviews on a rolling basis, so early submission is encouraged.
Interviews will be held on Monday 12 October 2026.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Worker Support Centre (WSC) is a Scottish charity working in partnership with migrant workers at risk of exploitation across Scotland to secure their rights, challenge labour exploitation, build collective power, and drive lasting law and policy change. We are an evidence-led, worker-driven organisation with strong governance and a growing track record of policy impact. We're building a movement of people who welcome all workers, working towards a world where we are all safe, valued and respected at work, no matter our job or nationality.
Home based role with occasional attendance at our office at WASPS Creative Exchange, Stormont Street, Perth, and travel for team, funder, partnership and worker meetings.
About the role
This is a new senior role at WSC, with responsibility for developing and delivering our fundraising strategy and building the systems, relationships and income streams needed to support the organisation's next stage of growth.
The Fundraising Manager will take day-to-day ownership of WSC's fundraising function and pipeline, leading opportunities from prospect research and assessment through application, award, grant management and renewal. They will combine hands-on fundraising delivery with strategic leadership, developing income from trusts and foundations, statutory funders, corporate partners, major donors and other appropriate sources.
You will work closely with the Executive Director who retains strategic oversight and final approval of fundraising applications and commitments, while taking day-to-day ownership of fundraising activity and the pipeline.
This is an opportunity for an experienced fundraiser to shape WSC’s fundraising at an exciting stage of organisational development, whilst contributing directly to our work to challenge labour exploitation and promote decent work.
The postholder will be responsible for delivering an agreed annual fundraising target and for building a balanced pipeline of prospective trusts, foundations, statutory funders, corporate partners and individual supporters. In the first 12–18 months, a key priority will be to strengthen WSC's fundraising infrastructure, increase the diversity and predictability of income, and develop a sustainable pipeline aligned with our strategic priorities.
Key Responsibilities
Fundraising strategy and leadership
● Develop, implement and review of a Fundraising Strategy and delivery plan for WSC to achieve required income targets across fundraising disciplines together with the Executive Director aligned with our overall Strategic Plan.
● Set and monitor fundraising objectives, income targets and KPIs reporting quarterly to the Executive Director and Board on progress, opportunities and risks.
● Develop and maintain WSC’s prospect map identifying priority funders and prospects and setting clear cultivation strategies and next steps for each.
● Develop WSC’s major donor pipeline including compelling cases for support, and cultivation plan for priority prospects.
● Advise the Executive Director and Board on fundraising opportunities, income diversification, funding risk and the implications of changes in the funding environment.
● Lead on management and renewal of WSC’s existing grants portfolio ensuring income is sustained and relationships are developed strategically.
● Assess prospective funding opportunities and make recommendations for the Executive Director on whether to pursue them, considering strategic fit, likelihood of success, resource requirements and financial viability.
● Develop, maintain and improve WSC's fundraising systems, processes and tools, ensuring that information is accurate, accessible and supports good decision-making.
● Maintain a strong understanding of WSC’s current programmes, impact and future strategic priorities and translate these into compelling fundraising opportunities and cases for support.
Pipeline and income generation
● Research, identify, cultivate and secure funding from trusts, foundations, statutory sources, corporate partners, major donors and individual donors and other appropriate income sources.
● Own and manage WSC's fundraising pipeline, ensuring opportunities are appropriately researched, assessed, prioritised, progressed and recorded from prospect through to renewal.
● Lead the end-to-end development of funding applications, coordinating input from programme, finance, communications and other colleagues and ensuring applications are compelling, accurate and submitted on time.
● Maintain accurate pipeline data and income forecasts, using these to identify funding gaps, opportunities and risks and to inform organisational planning.
● Monitor the wider fundraising environment and identify emerging opportunities, risks and trends relevant to WSC.
- · Ensure appropriate due diligence is undertaken and agreements are in place before accepting significant gifts or grants, in line with WSC's policies and procedures.
- · Ensure donations and grants are processed, recorded and acknowledged promptly and accurately, working with the Finance Officer and other colleagues as appropriate.
Grant Management and Renewal
· Maintain an overview of WSC's active grants, including reporting requirements, key commitments, deadlines and renewal opportunities.
· Ensure funder reporting deadlines and grant commitments are identified and managed proactively working with relevant colleagues across WSC.
· Lead the preparation and submission of narrative funder reports, working with the programme and finance colleagues to evidence progress, outcomes and impact.
· Work closely with the Finance Officer to ensure financial reports and expenditure information provided to funders are accurate, timely and consistent with grant agreements.
· Develop renewal plans 4-6 months ahead of grant end dates or earlier where required by the funder and lead the renewal process in collaboration with the Executive Director and Finance Officer.
· Maintain and develop funder relationships throughout the grant cycle using reporting, meetings and other opportunities to demonstrate impact and strengthen relationships.
Fundraising Systems, Finance and Reporting
● Maintain accurate and up-to-date fundraising records, identifying an appropriate CRM and ensuring key information, relationships, deadlines and actions are documented.
● Work closely with the Finance Officer to develop realistic application budgets, monitor grant income and expenditure and ensure financial information provided to funders is accurate and consistent.
● Ensure appropriate fundraising records and documentation are maintained including applications, grant agreements, reports, correspondence and due diligence.
Line management, collaboration and worker-led fundraising
· Recruit, line manage and support future fundraising staff as the charity grows, providing clear direction, regular supervision, constructive feedback and opportunities for professional development.
· Develop effective systems and processes that enable the fundraising team to work consistently, collaboratively and efficiently as the function grows.
· Manage freelancers, agencies or consultants as required.
· Participate in WSC's Senior Management Team, contributing to organisational planning, strategic decision-making and alignment across WSC's work
· Collaborate with policy, casework, operations, communications and other colleagues to align fundraising with organisational priorities.
· Champion WSC's worker-driven governance model and ensure that workers have meaningful influence over fundraising activity and how their experiences are represented.
· Co-produce fundraising outputs with workers, prioritising their voices, interests, dignity and agency.
· Actively contribute to a values-led, inclusive and collaborative working culture.
· Ensure fundraising knowledge, relationships, decisions and organisational learning are appropriately documented and shared, supporting organisational resilience and continuity.
Communications and narrative
● Work closely with the Communications and Narratives Lead to develop compelling, audience-specific cases for support, donor communications and fundraising materials.
● Support the development and use of evidence, impact data and worker-centred narratives in fundraising.
● Ensure that fundraising and communications involving workers are ethical, accessible and based on meaningful consent, agency and participation.
Governance, compliance & organisational reporting
● Ensure fundraising activity complies with relevant charity law and regulation, fundraising standards, data protection requirements and WSC policies.
● Ensure appropriate due diligence, gift acceptance and risk assessment processes are followed for significant gifts, grants and partnerships.
● Provide regular fundraising reports and analysis to the Executive Director and Board, highlighting progress against targets, pipeline value, income risks and opportunities.
● Support the Executive Director and Board with information required for organisational planning, financial forecasting and reporting to funders and other stakeholders.
PERSON SPECIFICATION
Please refer to the attached full Job Description and Person Specification for detailed requirements.
Key Essentials:
- Significant experience in fundraising, income generation or business development with a demonstrable track record of securing income from trusts and foundations and statutory sources.
- Experience of building and maintaining strong stakeholder relationships.
- Experience developing and delivering fundraising strategies
- Understanding of charity governance, compliance, fundraising regulation and data protection (GDPR)
- Knowledge of, or strong demonstrated interest in, labour rights, migrant rights and/or human rights issues
- Advanced level degree or equivalent professional experience in Fundraising or a related field
How to Apply
Please send your CV and a covering letter telling us what appeals to you about this role and what makes you a strong candidate (no longer than one side of A4)
We believe that everyone should be safe, valued and respected at work – no matter our job or nationality


The client requests no contact from agencies or media sales.
Help shape the UK’s dedicated Muslim Cancer Support Network. Lead, inspire and support volunteers delivering faith‑sensitive cancer support across the country.
Safeena is the UK’s dedicated Muslim Cancer Support Network, created to ensure no Muslim facing cancer feels alone. As we grow into a professionally governed national charity, we are recruiting a Volunteer Manager to lead, develop and support our expanding volunteer workforce.
The Volunteer Manager will oversee Safeena’s national volunteer programme including Befrienders, Community Champions, Bereavement Volunteers and operational volunteers, ensuring high‑quality recruitment, training, safeguarding, supervision and ongoing support. This role is central to Safeena’s transformation programme, helping build a credible, compliant and compassionate volunteer service that reflects the needs of Muslim communities affected by cancer.
Key Responsibilities
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Recruit, onboard and train volunteers
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Deliver induction and ongoing training programmes
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Provide supervision, wellbeing support and reflective practice
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Coordinate rotas, assignments and community outreach activity
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Maintain volunteer records, policies and compliance
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Promote Safeena’s volunteer opportunities across communities and mosques
Person Requirements
Essential
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Experience managing or coordinating volunteers
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Strong organisational and communication skills
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Ability to support volunteers in emotionally sensitive roles
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Knowledge of safeguarding and confidentiality
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Confident delivering training or group sessions
Desirable
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Experience in charity, community or health settings
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Understanding of Muslim communities and culturally sensitive support
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Training in safeguarding, bereavement or cancer awareness
The client requests no contact from agencies or media sales.
The Role
This is a hands-on communications role sitting at the centre of a small, ambitious and growing charity.
The Communications Manager will take responsibility for planning, coordinating and delivering communications across Not A Phase. You will bring together communications from across our services, campaigns, fundraising, partnerships and events, ensuring that what we communicate is engaging, accessible, consistent and recognisably Not A Phase.
This is not simply a social media role. We are looking for someone who can see the bigger picture of the charity's communications while also being comfortable doing the work themselves - writing copy, developing campaigns, briefing creatives, producing content, updating the website, coordinating photography and filming, creating newsletters and making sure projects actually get delivered.
You will work closely with colleagues across the organisation to understand what is happening within our services and turn that activity into compelling communications for our community, supporters, partners, funders and the wider public.
You will also play an important role in protecting and developing the voice of Not A Phase: positive, confident, human, community-led and grounded in the lived experiences of trans+ people.
What We Offer
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26 days annual leave + bank holidays (33 days total)
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Festive Period break (avg 7-10 working days)
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Flexible working hours
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Mostly remote working with in-person attendance for relevant events
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Travel expenses covered
Key Responsibilities
1. Strategy, Planning & Coordination
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Own and deliver an organisation-wide communications plan aligned with Not A Phase’s strategy and priorities.
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Maintain a forward calendar covering services, campaigns, events, partnerships, fundraising and key dates.
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Work across teams to identify opportunities, coordinate activity and ensure projects are supported from launch through to impact.
2. Content, Storytelling & Brand
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Lead on writing and editing clear, accessible content for web, email, campaigns, reports, fundraising, partnerships and organisational updates.
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Tell compelling stories that reflect the breadth of our work and celebrate trans+ community, creativity, achievement and joy.
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Protect and develop the Not A Phase brand, messaging and tone of voice, helping colleagues and partners communicate consistently.
3. Digital, Social & Campaigns
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Lead our digital and social media communications, representing our programmes, locations, communities and partnerships.
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Plan joined-up campaigns across social media, email, web and partner channels, including relevant LGBTQIA+ and diversity calendar moments.
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Keep our website and email communications current, grow audiences and use performance data to improve activity.
4. Content Capture & Creative Production
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Plan photography, video, testimonials and other content across services and events.
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Attend selected activities to capture or coordinate content, managing external creatives where needed.
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Maintain an organised asset library and ensure consent, safeguarding and privacy processes are followed.
5. Community Reach & Service Communications
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Clearly communicate our services, who they are for and how to access them.
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Develop targeted communications to increase participation and reach new and underrepresented audiences, including people outside major cities.
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Use feedback to make communications clearer, more accessible and effective.
6. Partnerships, Fundraising & Impact
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Support fundraising and partnership communications, clearly showing the value and impact of support.
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Create materials, stories and case studies using service data, feedback and testimonials.
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Work collaboratively with external partners on developing and promoting partnership communications.
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Help communicate organisational progress and strengthen relationships with supporters, funders and partners.
7. Media & Responsive Communications
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Support our external profile through press releases, statements, briefings, media relationships and spokesperson preparation.
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Work with the CEO and Senior Leadership Team on sensitive or fast-moving communications, using sound judgement and keeping responses grounded in our mission.
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Prepare appropriate messaging where public or reputational issues arise.
8. Insight & Improvement
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Monitor performance, set practical communications KPIs and report useful insight to the CEO and Senior Leadership Team.
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Use audience data to improve communications, systems and processes, while keeping up with relevant charity and digital communications practice.
Person Specification
Essential
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Experience in a charity, community or purpose-led organisation.
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Excellent writing, editing and proofreading skills, with the ability to make complex information clear and engaging.
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Strong communications, marketing or content experience, including multi-channel campaigns.
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Strong digital and social media experience, including websites, email, audience growth and performance insight.
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Excellent organisation and project-management skills, with the ability to plan ahead and manage competing deadlines.
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A strong understanding of brand, tone of voice, accessibility and inclusive communications.
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Sound judgement when communicating about sensitive or contentious subjects.
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A collaborative approach, with the confidence to work independently and own projects from idea to delivery.
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Experience managing external creatives, freelancers or agencies.
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A hands-on approach and willingness to personally produce much of the charity’s communications.
Desirable
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Experience communicating with LGBTQIA+ communities and an understanding of issues affecting trans+ and gender-diverse people in the UK.
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Media relations or PR experience.
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Experience producing or commissioning photography and video.
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Experience supporting fundraising, partnerships or impact communications.
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Experience managing staff, freelancers or volunteers.
The Person
We are a small team delivering a growing UK-wide programme, so we need someone comfortable taking ownership.
The role is varied: you might plan a national campaign, update a Trans+Connect webpage, coordinate content at a Misfits session or prepare communications for a new partnership.
You will spot strong stories across the charity and turn them into effective communications.
You will understand that good communications are about reaching the right people, telling meaningful stories, building trust and demonstrating impact.
You will bring structure and forward planning while retaining the personality, creativity and community-led approach that makes Not A Phase distinctive.
What You'll Help Us Achieve
Over the next five years, Not A Phase aims to deepen its impact and reach more trans+ adults across the UK.
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Reach more trans+ people who could benefit from our services.
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Tell our story and demonstrate impact.
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Strengthen relationships with supporters, funders and partners.
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Grow national recognition of Not A Phase.
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Improve communications across the organisation.
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Celebrate trans+ diversity, creativity and achievement.
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Ensure our work is seen, understood and valued.
Please be aware that we use AI detection software will not be moving ahead with applcations or CV's that are written by AI.
Uplifting the lives of trans+ adults across the UK.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Arthritis Action is the UK charity giving hands-on, practical help to improve the quality of life of people affected by arthritis. We offer an integrated self-management approach, which looks at both the physical and mental health impact of living with arthritis. We support people living with musculoskeletal conditions through healthy eating advice, mental health resources, pain management techniques, Online Groups, employment support, and exercise advice and resources.
We are looking for an experienced Volunteering Manager, based in the Midlands, to lead the development of an exciting new volunteering programme, helping us build a diverse, inclusive and engaged volunteer community that brings our strategy to life.
The Role
Home-Based in the Midlands with monthly travel to the London office (EC1V)
The Volunteering Manager will lead the development, delivery and continuous improvement of volunteering within Arthritis Action. This is a new role responsible for ensuring that more people affected by arthritis across the country receive high-quality, evidence-based support and have meaningful opportunities to connect, participate and influence our work.
The postholder will oversee our volunteering activity, in turn enabling volunteers to extend our reach, strengthen communities and increase our impact across the region. The postholder will work closely with the Head of Services and Engagement to develop the relevant polices and strategies whilst also thinking about recruitment, onboarding, training and retention.
Key Responsibilities
Volunteering Development
• Develop a strong understanding of the volunteer journey, using insight, feedback and data to identify opportunities to improve engagement, satisfaction, retention and outcomes.
• Develop approaches to ensure volunteers can increase engagement amongst diverse and underserved communities.
• Implement effective monitoring and evaluation processes to demonstrate impact.
• Work with colleagues to identify opportunities to link volunteering and donor journeys.
• Establish effective onboarding, recruitment, training and retention processes.
• Update existing volunteering policies and strategy documents to bring them in line with practice for 2026 and beyond.
• Work alongside the CEO to support and develop our new Clinical Advisory Panel.
Engagement Building
• Develop and implement an engagement approach that strengthens relationships with existing and potential volunteers.
• Create meaningful opportunities for people with lived experience to volunteer with Arthritis Action.
• Work collaboratively with Communications and Fundraising colleagues to maximise awareness and impact.
• Build relationships with community partners and relevant external organisations to build the volunteering network.
Volunteering Strategy and Development
• Develop Arthritis Action’s volunteer strategy with support from the Head of Services and Engagement, creating a sustainable model that supports organisational priorities.
• With support from the Head of Services and Engagement, establish appropriate volunteer policies, processes, safeguarding arrangements and systems.
• Work alongside staff to create volunteer led services.
Line Management
• Act as the first point of contact for volunteers.
• Responsibility for volunteers supporting the charity.
Data, Insight and Impact
• Use data, feedback and evaluation to understand the effectiveness and impact of our volunteering programme, identify opportunities for improvement, and enhance the experience and contribution of our volunteers.
• Report meaningful KPIs for volunteering and engagement, using the CRM.
Person Specification
Essential
Experience
- Experience of developing and establishing volunteering and volunteer led services within a charity, healthcare or related environment.
- Experience of developing and improving volunteering based on evidence, insight and user needs.
- Experience of engaging diverse communities, members, service users or people with lived experiences through volunteer led services and volunteering.
- Experience of developing partnerships and collaborative approaches.
Skills and Knowledge
- Excellent oral and written communication skills including the ability to write in Plain English.
- Excellent communication and relationship-building skills.
- Strong understanding of inclusion, accessibility and reducing health inequalities.
- Ability to use insight, data and evaluation to improve impact.
Attributes
- An understanding of, and commitment to, Arthritis Action’s vision, mission, equal opportunities and diversity.
- A self-starter able to work on own initiative where required.
- Values-driven, collaborative and inclusive professional.
- Empathetic and committed to ensuring people’s voices shape services.
- Able and willing to travel within the Midlands.
Desirable
- Experience of supporting people with long-term conditions.
- Experience using CRM systems and digital platforms to improve engagement.
How to apply
Applications should be in the form of a CV with a covering letter explaining your interest in and suitability for the role. Please provide both email and telephone contact information for yourself.Candidates must be eligible to work in the UK. Please note that only short-listed candidates will be contacted.
Applications should be received by 11:59pm on Thursday 17th September 2026 at the latest.
First-round interviews will take place by Zoom on Tuesday 22nd September 2026. Second-round interviews will take place in the London office on Monday 28th September 2026.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert ahead of the deadline should we receive a sufficient number of applications.
Arthritis Action is an equal opportunities employer. We treat employees and job applicants in the same way regardless of age, disability, marital status, gender reassignment, race, colour, nationality, ethnic origin, sexual orientation, religion or belief
Please apply with a CV and Covering Letter. Applications without a Covering Letter will not be accepted.
Arthritis Action is a UK charity helping people with arthritis to live fuller lives with less pain.



The client requests no contact from agencies or media sales.
This is an exciting new role which will be integral to the organisation. Working closely with grant applicants, being primarily NHS Trust teams, the role will oversee and take ownership of the Charity’s grant-making process. The role will have responsibility for ensuring a robust grant management framework is set up and enforced across the organisation. The role will primarily focus on the pre-award stage of the grant life cycle, and work closely with the Charity’s Research and Impact Manager who will focus on the post-award stage of the grant life cycle.
This role requires a proactive individual with excellent communication and organisational skills, who thrives in a fast-paced environment and can manage multiple priorities at once. The postholder will be expected to build effective relationships with clinical, research and corporate teams across the Trust and develop a strong understanding of the projects and services for which charitable funding is sought.
The individual will need strong relationship building skills and the ability to work effectively with teams under pressure. The role would suit an experienced grants professional who can help set up future-proofed systems and processes with potential scope for expansion in the future.
WHY THE CHRISTIE CHARITY?
If you want to make a real difference to cancer patients and are ready to rise to the challenge of working for one of the most successful charities in the Northwest, this role could be for you.
The Christie Charity is a vibrant, fast moving, energetic organisation with a passionate team and a fantastic reputation. This is an exciting time to join The Christie Charity as we embark on a period of transformational growth with the launch of key capital appeals enabling us to see a real step change in our income. We are looking for dynamic individuals to join our successful fundraising team at this exciting time.
We are an independent charity and everything we do is geared to supporting the renowned Christie hospital to ensure that cancer patients receive the highest level of treatment and care and have access to world leading research and technology. We provide enhanced services over and above what the NHS funds.
The Christie Charity operates from the same campus as The Christie NHS Foundation Trust.
When submitting your application, please provide the following:
- A cover letter; and
- An up-to-date CV (up to two A4 pages).
Applications will be reviewed on a rolling basis and interviews will be held all day on Thursday 1 October 2026. Applicants are strongly encouraged to keep this date available.
The client requests no contact from agencies or media sales.
PWSA UK is looking for an individual who is experienced in individual supporter fundraising, capable of growing our income from our community network, individual givers including seasonal and capital campaigns. You will have the drive to make a difference for our stakeholders, be able to build strong supporter relationships at a distance and create compelling proposals that connect donors with PWSA UK’s mission and will enjoy working independently in a small team.
About the role
This is a new role and you will manage and maintain a regular giving programme for new and existing supporters, developing tailored communications, proposals and engagement opportunities for the community that connect donors’ interests with PWSA UK’s mission. Working with colleagues, trustees and volunteers, you will support community fundraising, establish an effective individual giving programme using the CRM and increase the number of legacy pledges achieved over time
• Build and manage an individual giving programme.
• Support and build upon the community fundraising activity
• Develop persuasive campaigns, cases for support and donor communications.
• Maintain the CRM and utlise it to its full potential
• Keep accurate records, forecasts and pipeline reports.
About you
You will be an excellent communicator, careful researcher and organised fundraising manager, with experience in individual giving and community fundraising. You will be confident communicating with donors and senior stakeholders, handle sensitive information with discretion, and share PWSA UK’s commitment to supporting people with Prader-Willi syndrome.
Why join us?
This is an opportunity to shape a new fundraising role within a specialist charity and help grow high-value support for PWSA UK’s work.
For an informal discussion and to find out more about the opportunity please visit our website
Every person with PWS community has access to high quality care, opportunity and support to overcome the challenges of PWS



The client requests no contact from agencies or media sales.
PWSA UK is looking for a relationship-focused fundraiser to grow income from major donors, corporates, trusts and foundations, including pharmaceutical companies. This new role will help build lasting supporter relationships and secure significant gifts that make a meaningful difference for people with Prader-Willi syndrome and their families.
About the role
This is a new role and you will identify, cultivate, solicit and steward prospective and existing supporters, developing tailored communications, proposals and engagement opportunities that connect donors’ interests with PWSA UK’s mission. Working with colleagues, trustees and volunteers, you will manage relationships, support donor meetings and events, and maintain accurate donor records and pipeline information.
• Build and manage a portfolio of prospective and existing major donors.
• Research and identify new supporters and relationship opportunities.
• Develop persuasive proposals, cases for support and donor communications.
• Support cultivation, stewardship, meetings, visits and events.
• Keep accurate records, forecasts and pipeline reports.
About you
You will be an excellent communicator, careful researcher and organised relationship manager, with experience in major giving, corporate fundraising, or trusts and foundations. You will be confident working with donors and senior stakeholders, handle sensitive information with discretion, and share PWSA UK’s commitment to supporting people with Prader-Willi syndrome.
Why join us?
This is an opportunity to shape a new fundraising role within a specialist charity and help grow high-value support for PWSA UK’s work.
Please contact PWSA UK via our website for an informal discussion if you are interested in the job and to find out more about the work of the charity
Every person with PWS community has access to high quality care, opportunity and support to overcome the challenges of PWS



The client requests no contact from agencies or media sales.
The Fundraising Manager will play a key role in securing sustainable income to enable Amber to achieve its mission. Working closely with the CEO, you will develop and deliver fundraising across a diverse range of income streams, building strong relationships with funders, supporters and partners.
As Amber's sole fundraising professional, you will lead all aspects of income generation, building on established income streams such as trusts and foundations, community fundraising, individual giving and events, while developing income streams that are at an earlier stage, including legacy giving and corporate sponsorship. You will work closely with the CEO and colleagues across the organisation.
This is a varied and rewarding role that combines strategic planning with hands-on fundraising, offering the opportunity to make a direct impact on the lives of blind and partially sighted children through music.
Main duties and responsibilities:
- Planning and Monitoring
- Trusts and Foundations
- Community Fundraising
- Corporate Sponsorship
- Individual Giving
- Events and Campaigns
Providing musical opportunities for blind and partially sighted children, including children with more complex needs.
International Nepal Fellowship (INF) is a Christian health and development charity. Since 1952 they have had a huge impact serving the most disadvantaged people and communities in Nepal.
As Nepal’s longest serving international NGO they continue to have ambitious plans. It is an exciting time to join INF as they enter a bold new strategic phase for 2026 to 2031.
The most disadvantaged communities in Nepal face a lack of access to healthcare, often walking for days to their nearest health post, or being unable to afford even basic treatment.
Kopila, who was diagnosed with leprosy several years ago, is a patient at INF’s Green Pastures Hospital in Pokhara, Nepal.
“Whenever I have to come back to Green Pastures I am grateful that all of the treatment is free, and I am happy because everybody there cares for me and loves me.”
We are looking for a Supporter Engagement Officer to join INF’s small, passionate UK team. This is a fantastic opportunity to connect with INF’s committed UK supporters who resource and pray for the work of Nepali organisations which support people to overcome the barriers they face due to issues such as disability, poverty, gender or caste.
Please note that this is a full time role, part-time hours will also be considered (a minimum of 30 hours per week).
If this sounds like the role for you, we would love to hear from you.
The Role
As Supporter Engagement Officer you will play a key role in the stewardship of INF supporters. Reporting directly to the Head of Fundraising and Communications, you will support the team to deliver the highest level of supporter engagement.
The main responsibilities will include:
- Creating high-quality content, including prayer resources, to communicate effectively with supporters.
- Managing content for INF’s website, social media and e-marketing campaigns.
- Being a first point of contact, handling supporter enquiries by email and on the phone.
- Timely and appropriate acknowledgment of donations.
- Participating in team prayer and reflection as part of the wider staff team.
The Person
We are looking for a practising Christian, as set out in the occupational requirement for this position.
You must align with the values of INF and be committed to your faith. It is key that prayer is important to you both personally and professionally.
We are looking for someone with the ability, or drive to learn, to write creatively and develop new skills in digital marketing. You must be an adaptable person who thrives within a small team.
Proven experience of engaging with supporters is also vital, as well as exceptional written and verbal communications skills.
As a faith-based Christian charity, it is a genuine occupational requirement for applicants to have a personal commitment to the Christian faith. See the recruitment pack for more details.
Why INF?
INF UK has a small, supportive, connected team where ideas are welcomed and suggestions are encouraged. It is a real privilege to work with INF’s partners in Nepal, and a fantastic opportunity to learn about various projects and their delivery.
There is a genuine culture of learning and a real opportunity for development, especially at a unique phase of the charity’s long history as they work towards a new strategy.
INF places an emphasis on professional development and training to enable you to fulfil your role. They support employees in their desire to further their qualifications and careers, including offering opportunities to undertake training courses and attend conferences or events.
The charity offer agile working for all staff members which includes options for flexible working hours.
The charity’s other benefits include:
- Generous pension plan with employer contribution of 10%
- Option to buy extra annual leave
- Group Life Insurance for all employees
Please note that INF are unable to provide sponsorship for this position. All offers of employment are made subject to proof of eligibility to work in the UK and satisfactory employment screening, a basic DBS Check, and three references satisfactory to INF UK (including one reference from a church leader or someone able to speak to your Christian faith).
Interviews will be in Birmingham on Wednesday 23rd September and Thursday 24th September.
If this sounds like the opportunity for the next phase of your career, then apply here, or contact Leanne or Jen at Charity Horizons for more information.
Please note: If you would like to submit an application or express your interest in an alternative format such as audio or video upload, or require any adaptations for your initial engagement with us, please contact either Jen or Leanne who will be happy to advise on this.
Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.
Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief (save where a genuine occupational requirement applies, as set out above), gender, gender expression, political view, sexual orientation, medical condition and pregnancy.
To lead charity recruitment because we’re the best at supporting individuals and organisations to achieve their ambitions and drive positive change


Harris Hill are delighted to be partnering with Action for Pulmonary Fibrosis (APF), the UK’s leading patient charity for people affected by pulmonary fibrosis, to recruit a Healthcare Professional Education and Engagement Manager.
Salary: £34,000 – £37,500 per annum
Location: Hybrid role, with attendance at the charity’s Peterborough office for team meetings, collaboration and other key activities, typically on a quarterly basis, alongside travel to meetings, events and partner sites as required.
You will build relationships with clinicians, nurses and other healthcare professionals, develop a national programme of education and engagement, and help turn clinical insight and lived experience into practical resources and opportunities for collaboration.
Key responsibilities
- Develop and maintain strong relationships with healthcare professionals across the UK.
- Build APF’s healthcare professional network and create opportunities for collaboration and shared learning.
- Develop and coordinate a programme of healthcare professional education, including events, webinars, digital learning and practical resources.
- Identify the needs of different professional audiences and tailor education and engagement accordingly.
- Support healthcare professional involvement in OneVoiceILD and APF’s wider work to improve diagnosis, care pathways and outcomes.
- Work with clinical experts, colleagues and people with lived experience to ensure education is evidence-based, relevant and accessible.
- Capture insight, feedback and engagement data to evaluate and improve activity.
- Work collaboratively across APF and with professional bodies, charities and other external partners.
- Represent APF at relevant meetings, events and conferences.
About you
You will have experience of working with healthcare professionals, clinical stakeholders or professional audiences, alongside strong relationship-building and project coordination skills.
We are looking for:
- Experience developing, coordinating or improving programmes, projects or new areas of work.
- Experience planning or delivering education, training or professional engagement activity.
- An understanding of the UK healthcare environment, ideally including the NHS and relevant care pathways.
- Strong communication and stakeholder engagement skills.
- Excellent organisational skills and the ability to manage multiple priorities.
- The ability to translate complex clinical or technical information into clear, accessible content.
- Experience using data, feedback or CRM systems to track activity and support improvement.
- A collaborative, proactive approach with sound judgement.
- Confidence using digital tools, databases and CRM systems.
- A commitment to equality, diversity and inclusion and improving access to high-quality care and information.
This is a fantastic opportunity to use your healthcare engagement and education expertise to make a real difference to people affected by pulmonary fibrosis.
If you are passionate about improving healthcare and are looking for a role with genuine impact, we would love to hear from you.
For more information, please submit your CV.
Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
You will support our Head of Community and Engagement with a range of focus areas, which currently include, but are not limited to: volunteer and freelancer management, project management support, research and development, line managemnt and other tasks.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Who Are We Looking For?
We are seeking an experienced Associate Trainer to deliver high-quality training and workshops across Northern Ireland on behalf of Ygam as and when required. Although remote working, they would need to be living in NI for travel and delivery purposes. This position is offered on a self-employed associate basis (contract for services). The post holder will facilitate engaging learning experiences, maintain high standards of safeguarding and quality assurance, and contribute to Ygam's mission by helping professionals understand and respond to gaming and gambling-related harms affecting children and young people.
The role is ideal for an experienced trainer, educator or youth practitioner with strong facilitation skills and knowledge of safeguarding, education or public health, who is passionate about improving outcomes for children and young people. You will be confident working independently and remotely, while also collaborating effectively as part of a team.
You will be skilled at adapting training delivery to meet the needs of different audiences and contexts, ensuring sessions are inclusive, engaging and responsive to participant needs.
Ygam is an equal opportunities employer. We value diversity and welcome applicants from underrepresented backgrounds, including people with lived experience of gaming and gambling harms, people with disabilities, people from minority ethnic groups, LGBTQ+ people, neurodivergent people and armed forces veterans.
Main Role and Responsibilities
You will be responsible for delivering training across Ygam’s portfolio of programmes, including education, youth work, health, social care, community and sporting sectors.
You will lead workshops and training both online and face to face. The role will support professionals, parents, carers and young people to understand and help prevent gaming and gambling harms. It will focus on using education to increase awareness of the social, environmental and commercial influences, including the practices of the industries, that can shape behaviours and increase the risk of harm among young people.
A crucial element of your role will be updating all relevant records and CRM systems.
You will be required to market additional learning, resources, and training opportunities to delegates and to promote the work of Ygam at conferences and events.
Role Requirements
Duties will include but not be limited to:
Delivery
· Deliver the Ygam portfolio of workshops (online and face to face)
· Provide high-quality training to a range of professionals and young people in line with Ygam’s quality standards and facilitator guidance
· Be responsive to delegates needs, providing excellent customer service and answering questions and queries in a supportive manner
· Provide regular feedback on training materials, recommending adjustments if needed for Northern Ireland
· Escalate safeguarding, wellbeing or reputational concerns promptly in accordance with Ygam policies and procedures
· Act as an ambassador for Ygam, ensuring all interactions with delegates and stakeholders reflect organisational values and professional standards
· Highlight further training and / or partnership opportunities for Engagement Managers through workshops and delegate contact.
Planning
· Work with Engagement Managers to schedule delivery
· Ensure all resources and materials are up to date and be prepared for delivery
· Develop materials for information sessions and present to external stakeholders
· Ensure joining instructions are sent to all delegates
· Develop stakeholder relationships, providing ongoing support for those trained.
· Attend key events as arranged with Programme Lead to represent Ygam
· Maintain awareness of local priorities, policy developments and stakeholder networks within Northern Ireland to support effective delivery and relationship building
· Support Engagement Managers with networking and presentations for external stakeholders
· Work closely with Ygam colleagues to promote and collaborate across the programme portfolio
Outcomes:
· Ensure accuracy of data utilising the CRM system
· Encourage completion of post training surveys
· Remain up to date with the latest evidence-based research on gaming and gambling harms
Learning and Development:
· Work closely with The Programme Lead: Engagement, to develop objectives and review performance.
· Ensure all relevant CPD is completed and up to date on platforms such as IHasco
· Attend support sessions with line manager (both remotely and in person).
· Record performance in your monthly 1-1’s with your line manager
· Engage in peer observation and feedback to encourage reflection on your practice and learning from colleagues.
Administration:
· Send out joining instructions via our CRM system to delegates prior to workshops
· Record attendance and email delegates post workshop to gather feedback
· Ensure all records are maintained in accordance with GDPR/data protection legislation
· Work in collaboration with your line manager to adapt and improve programme processes, administrative and training content.
· Manage workload, communications and administrative tasks in a timely manner to support effective delivery as an Associate Trainer
Person Specification
Essential:
· Experience delivering training online and face to face training to both adults, children and young people
· Proficiency with online delivery and experience using MS Teams and Zoom to facilitate online learning
· Ability to work independently, manage competing priorities and maintain high standards of organisation
· Understanding of safeguarding principles and their application within education, youth, health or community settings
· Ability to explain complex topics such as gaming risks, online behaviours and digital harms in a clear and accessible way.
· Public speaking experience
· Prior experience of working in education, public health or youth services, with a detailed understanding of children and young people’s services
· Excellent verbal and written communication skills
· Strong IT skills (MS Word, Excel & PowerPoint especially)
· Experience of driving projects to achieve agreed outcomes
· Ability to work in a highly organised manner with a keen eye for absolute detail.
· Ability to work as a self-employed associate and manage own schedule
· Employment rights to live and work in the UK
· Experience of working collectively as a team to meet targets.
· Willingness to travel where necessary for the role.
· Ability to capture outcomes and impact data, (quantitative and qualitative) to help inform practise.
Desirable:
· Knowledge of the Northern Ireland education and health system
· Strong interest / understanding of public health and prevention-based approach to harm reduction
· Knowledge of safeguarding arrangements and children's services within Northern Ireland
· Experience delivering training informed by a public health or prevention-based approach
· Strong networking and relationships building skills
· Experience utilising CRM systems, particularly Salesforce
The successful applicant will be subject to reference checks, an Enhanced Access NI check, and must have Employment rights to live and work in the UK.
The client requests no contact from agencies or media sales.







