Supporter engagement manager jobs in Manchester

Our Time Charity is seeking an experienced Development Manager to help grow and embed our early help and family mental health services across the UK.

This is a senior, outward-facing role focused on securing statutory income, developing high-quality tenders, and building strong relationships with local authorities, Family Hubs and strategic partners. A key priority will be positioning KidsTime Workshops as a recognised, commissioned early help offer within local authority family support systems.

Working closely with the CEO, you will identify high-impact opportunities, navigate commissioning processes, and help ensure more children affected by parental mental illness receive timely, preventative support.

This role is ideal for someone with experience in local authority commissioning, business development or statutory income generation, who understands early intervention and wants to use their skills to create lasting social impact.

To learn more about the role, responsibilities and how to apply, please download the full recruitment pack.

Home Based

Ref: 21020

About us

Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue. The RNLI depends on Gifts in Wills to fund two thirds of our lifesaving services.

We’re looking for a Strategic Legacy Engagement Manager to lead our team of legacy stewardship specialists. This is a new role leading an established, home-based team working across the UK and Ireland. This team is key to building our long-term legacy income. It is responsible for stewarding our legacy pledgers, delivering a range of engagement events and embedding our legacy messaging within our community networks.

Your role

As the Strategic Legacy Engagement Manager, you’ll be focused on:

• Driving innovation and development of the wider legacy strategy as part of the legacy leadership team.
• Leading a team responsible for stewarding high-value individuals, growing our portfolio of legacy supporters and delivering our programme of legacy events.
• Collaboration and coordination with fundraising stakeholders across the organisation to deliver the legacy strategy in support of the wider fundraising strategy.
• Identifying and growing talent within your team.

About you

You’ll be passionate about legacy stewardship and understand the importance of delivering exemplary supporter engagement experiences balanced with supporting business goals and outcomes.

More specifically, you’ll have:

• A proven track record and experience in relationship management or stewardship, ideally with high level legacy supporters.
• Experience in leading and motivating teams and building cultures that bring out the best in individuals.
• Confidence as a people manager, with experience of coaching and supporting others to develop and achieve results.
• Great communication skills, with extensive experience of effectively engaging with supporters and influencing stakeholders at all levels in a business.
• Strategic thinking, being someone who looks and plans ahead, with ability to identify appropriate change and to deliver it - while keeping your team and stakeholders engaged.
• Demonstrable ability to use and understand trends and insights to positively influence development and delivery of activities.
• Problem-solving skills to overcome challenges and a passion to deliver the best possible results for our customers, volunteers and supporters.
• A valid driving licence.

So, if you have a passion for fundraising and are looking to lead a successful legacy team who have ambitions grow further, this could be the role for you.

Closing date: 24 January 2026.

Interview date: 18 - 19 February 2026.

The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.

The Fawcett Society is the UK’s leading feminist campaigning charity. Our vision is a feminist future where every woman and girl has the power to make her own choices and thrive.

We are recruiting a Community Builder to strengthen and grow our grassroots feminist movement. This role will support Fawcett’s Local Groups, develop clear and inclusive pathways for people to get involved, and help connect local activism with national campaigns and policy change.

This is a role for someone who believes power should be shared, not hoarded — and who is motivated by building feminist power beyond any single organisation.

About the role

Local Groups are the foundation of Fawcett’s movement. Our Local Groups campaign on local issues affecting women in their locality, and create national campaigns and policy drives based on the lived experience of their local group.

We want to do more to bring these groups together, to strengthen our support of these groups, to pull together the voices and campaigns into national policy priorities, and ensure that every member of a local group feels connected to the national movement.

This is where this new role comes in.

The Community Builder will help people set up new groups, and ensure our groups are well supported, informed, and connected, while also exploring new ways for people to organise together, including thematic and digital communities.

Alongside relationship-building, the role carries responsibility for ensuring community activity is underpinned by clear processes, agreements, and risk management, so that grassroots organising is safe and sustainable.

This is a manager-level role, working with autonomy and initiative, with scope to grow into line management in future.

What you will do

• Support and strengthen Fawcett’s local groups, building trusted relationships with activists and group leaders.
• Create clear, accessible pathways for people to set up new groups, join existing ones, or engage in other forms of feminist activism.
• Connect and embed grassroots insights and lived experience with Fawcett’s national campaigns and policy work.
• Support activists to grow their skills, confidence, and leadership in inclusive and democratic ways.
• Develop and maintain processes, agreements, and protocols that support safe, compliant, and sustainable community organising.
• Explore and assess new models and tools for feminist community-building, including digital approaches.
• Collaborate across campaigns, communications, and membership to strengthen Fawcett’s overall impact.

What we’re looking for

You don’t need to have done this exact job before.

We’re interested in people who bring:

• Experience of grassroots organising, community-building, or supporting volunteer networks (paid or unpaid).
• A strong commitment to intersectional, anti-racist feminist practice.
• An understanding of activism and how to amplify lived experience in national policy and campaigning.
• A collaborative approach to leadership and decision-making.
• Confidence working with ambiguity and helping shape new approaches where no template exists.
• Strong communication skills and the ability to build trust across diverse communities.
• Awareness of risk, safeguarding, or compliance considerations in grassroots or volunteer activity.
• Curiosity about digital tools and inclusive ways of organising.

Encouragement to apply

We know that women and people from marginalised backgrounds are less likely to apply for roles unless they meet every single criterion listed. If this role excites you and you feel you could do it well, we strongly encourage you to apply even if you don’t meet 100% of the requirements.

We care about values, potential, and how you approach your work, not just whether your experience matches the role line-by-line.

Inclusion and adjustments

We are committed to making reasonable adjustments throughout the recruitment process. You do not need to disclose a disability to request adjustments.

By providing finance and support, at SIB we enable charities and social enterprises to exist, grow and thrive. We have disbursed £0.8bn to thousands of organisations since 2002. Our team believes in the power of the social economy, champions the charities and social enterprises we support - and we are all working together to build stronger communities and a fairer society. 

It is a hugely exciting time to join the organisation. We are growing, investing in our expert team, and building on the successes of the last few years. 

Find out more about our values and what we do by visiting our website.

Our values are: People First, Curious, Bold, Collaborative, Accountable

About this role:

Reporting to the Head of Policy and Communications, the Policy and Communications Coordinator will support SIB’s track record of sector, government and media engagement, notably the high standard of publication set through its media partnerships with Tortoise and the Financial Times, its contributions to the policy landscape in the social sector, and its in-house data analysis and insight generation. This new post will contribute to SIB’s ongoing communications and public policy work and its reach and influence, building on a growing base of expertise across SIB’s three strategic priority areas: Green Transition, Infrastructure and Services.

Key responsibilities

1. Support the Head of Policy and Communications to deliver the Policy and Communications strategy for SIB.

2. Making use of media and parliamentary tracking software keep abreast of SIB’s strategic policy areas, sharing accessible updates and digests of relevant legislation and central and local government programming and media coverage.

3. Attend / watch online relevant parliamentary committees, All Party Parliamentary Groups (APPGs) and Commons and Lords sessions, capturing relevant outcomes and identifying MPs and Lords that SIB should seek to work with / influence.

4. Support the Head of Policy and Communications to identify a key parliamentary contacts list. Create tailored communications for these key contacts which share relevant statistics and case studies from SIB’s portfolio, alongside policy influencing lines. This will include drafting questions and briefings where relevant, and ensuring that regular contact is maintained. 

5. Support the drafting of consultation responses and press releases using SIB’s core messaging, reporting, research and data.

6. Support SIB’s annual party conference attendance with coordination and administration in advance and in person.

7. Support the Head of Policy and Communications with attendance at influencing meetings and webinars with, for example, the Association of Decentralised Energy, Community Energy England, Locality, Better Society Capital, the Access Foundation and others.

8. Draft internal and external copy for newsletters and the SIB intranet and website.

9. Monitor the press email address and support correspondence with journalists on reactive and proactive stories.

10. Attend and provide oversight to the Social Investment Forum, as part of SIB’s secretariat and hosting.

11. Write, edit and produce engaging and relevant content at pace for web, social media and e-newsletters, as well as earned and paid channels.

12. Management of external suppliers of communications and policy activities, including agencies, designers, consultants and think tanks.

13. Work with the Marketing Manager, Marketing and Events Coordinator, Business Development Manager and wider team to deliver successful external events with customers, stakeholders and partners including attendance at Party Conferences.

14. Work in line with the organisation's values, principles and processes to achieve operational excellence.

15. Adopt our continuous improvement and learning ethos

16. Support and embed equality, diversity and inclusion into day-to-day behaviours and activities within your role as well as contributing more widely across SIB’s commitment to E, D & I

17. Support and contribute to the implementation and delivery of SIB’s strategy

18. In agreement with manager to undertake other tasks and work on cross team projects that support the objectives of SIB as required

Core competencies

• Previous experience of working in a public policy, PR, marketing, external affairs or communications role
• Excellent writing skills
• Good research skills, with an ability to absorb large amounts of information at pace, including in unfamiliar policy areas and produce cogent syntheses
• Strong collaboration skills, with the ability to work effectively teams across functions in an integrated way
• Good established networks through experience in a similar role, and a commitment to expanding those networks to support SIB’s strategic aims
• Experience of building effective media partnerships
• Good working knowledge of data-driven storytelling in a variety of outlets from organisation websites to mainstream media and confidence in interpreting data and understanding the key points to be drawn from it to gain traction in media and campaigning environments
• Experience of developing and delivering effective communications campaigns, including through a range of digital channels
• Strong planning skills and an ability to multi-task, work well under pressure and meet deadlines
• Strong understanding of UK political context, especially as it concerns the social economy, and parliamentary process
• An understanding of how to promote research, policy papers, data analysis and other activities of a think tank and consultancy
• Excellent IT skills and the ability to learn new programmes quickly

Desirable competencies

• Data visualisation skills
• Data storytelling
• A good aesthetic eye and ability to shape images, visuals and formatting, and to liaise confidently with designers
• Understanding of the UK charity and social enterprise sectors

Education / Professional experience

• Experience in policy, research and media
• Experience of collaborative working across teams
• In-depth digital communications expertise

Our Time Charity is seeking an experienced Corporate Fundraiser to help grow vital income through meaningful, long-term partnerships with businesses and corporate supporters.

This role plays a key part in delivering our fundraising strategy by connecting purpose-driven organisations with our mission to support children and families affected by parental mental illness. You will build and steward corporate relationships, develop partnership and sponsorship proposals, and represent Our Time Charity to external audiences.

Working closely with the CEO and wider team, you’ll help secure funding that directly supports our KidsTime Workshops and wider programmes – enabling children to feel supported, understood and less alone.

This role is ideal for someone with experience in corporate fundraising, relationship management or partnerships, who enjoys building connections, telling compelling stories, and turning shared values into lasting impact.

To learn more about the role, responsibilities and how to apply, please download the full recruitment pack.

The Relationship Fundraising team at Alzheimer’s Research UK (ARUK) is responsible for securing income from individuals, regional businesses and groups fundraising in the community, effectively managing relationships to maximise income.

The Relationship Fundraising role will play a significant part in contributing to a high-performing fundraising team. The role will cover area of West London.

You will report to the Relationship Fundraising Manager and support the Head of Relationship Fundraising & Volunteering to drive the continued growth of the charity’s fundraising income in your area. You will also be required to show excellent relationship-building skills to support community partnerships and volunteer groups, driving towards agreed targets.

Key Responsibilities:

Strategy, finance, and reporting

· Responsibility for stewardship and relationship building with supporters within the region.

· Identify and apply for ‘Charity of the Year’ partnerships with corporates in the region, account manage these relationships up to a value of £50,000 per annum and support the Partnership Development Team with national partnerships in your region.

· Support existing volunteer fundraisers to encourage continued loyalty to the charity and to maximise funds raised, in accordance with fundraising legislation and good practice.

· Recruit new fundraising supporters in line with strategy.

· Support the Relationship Fundraising Manager (RFM) and Head of Relationship Fundraising (HORF) in developing the Relationship Fundraising strategy for ARUK to increase income within this stream.

· Support and extend volunteer networks within geographical area in line with strategy.

· To ensure that fundraising activity is implemented and managed to deliver budgets, targets and income in line with strategy. To achieve this by supporting and facilitating the development of groups and volunteers across geographical area.

· Work across a diverse geographical area and within a geographically dispersed team, whilst managing own workload in a cost-effective and proactive way.

Supporter Management

· Provide excellent customer service to fundraising supporters, with prompt responses to enquiries, to acknowledge support and increase long-term loyalty.

· Provide high-quality account management to volunteer groups in geographical area.

· Effective management of volunteer relationships within geographical area.

· Support, motivate and develop local fundraising volunteers, ensuring they have a clear understanding of ARUK to enable them to represent the charity’s work effectively.

· In liaison with the Partnership Development Managers and Partnership Officers, provide high quality account management to corporate supporters within specified geographical area and/or of relevant value.

· Keep up to date with fundraising legislation and codes of practice to be able to provide relevant advice to fundraisers.

· Ensure volunteers and fundraisers have all necessary materials for fundraising initiatives.

Increasing Community Support within geographical area

· Use own initiative to extend volunteer networks, develop new groups and supporters, and respond to fundraising opportunities within geographical area, in line with strategy.

· Manage recruitment process of new ARUK volunteers in geographical area, providing relevant support and training.

· Liaise with local community organisations (predominantly golf clubs) – both previous and new potential supporters – to extend income and activity in line with strategy.

· Provide face-to-face talks and presentations to community organisations for recruitment/ cultivation purposes.

· Arrange appropriate volunteer representation at events in the community, spreading the charity’s reach cost-effectively.

· Identify, research and target prospective community organisations, in liaison with RFM.

· Identify, research and target prospective local corporates in liaison with RFM / HORF and ARUK’s Partnership Development Managers and Partnership Development Officers, in line with strategy.

· Accurately track and record contact with both community and corporate prospects for planning and reporting purposes.

Monitoring and Reporting

· Ensure that your activity is monitored and evaluated, clearly communicating progress to your Relationship Fundraising Manager.

· Manage relevant information on the charity’s database, keeping detailed, up-to-date records of activity and income.

What we are looking for:

· Experience in partnership fundraising and/or relationship building

· Experience and confidence in public-speaking, such as giving presentations and talking at events

· Knowledge of recruiting key volunteers and fundraising supporters

· Experience and a keen interest in building long term relationships with supporters

· Proven ability of providing excellent stewardship

· An ability to manage a busy and varied workload

· Excellent communication skills, both verbal and written

· Excellent organisational skills

· Flexibility to work some unsocial hours and willingness to travel independently

· Live within defined region

Additional Information:

Ways of working: As part of our Remote ways of working you will be home based. You will only need to attend the office for specific requirements of the role and the business needs.

Roles that are classed as part of the Remote ways of working are able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events. If successful applicant owns a vehicle and will be driving for the role, they will be eligible for a car allowance of £3,500.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £33,500 per annum, plus benefits and associated travel expenses. If successful applicant owns a vehicle and will be driving for the role, they will be eligible for a car allowance of £3,500.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 1st February 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

Are you the experienced charity leader that will take our operational delivery to the next level?

The Operations Manager is a new leadership position that will play a pivotal role in the delivery of FFLAG’s operations which span online, offline, and local group support for parents and carers of LGBT+ loved ones. We also want you to bring experience of fundraising to help ensure we stay financially secure for the long term.

About FFLAG

FFLAG is a national voluntary organisation and registered charity and is the UK’s longest established parent support charity in the LGBT+ sector. Our history began in the grassroots parent helplines of the 1960s, grew through the 1980’s and 90’s as we supported anxious parents and fought against the discrimination of Section 28, becoming a formally registered charity in 2000.

Our work sounds simple, but it is life changing. We help parents and families understand, accept and support their LGBT+ family members with love and pride.

We offer a range of support options spanning 121 online and helpline support services, to a UK-wide monthly group Zoom meeting and face to face local groups. We also have an extensive collection of online resources and guides.  We attend as many Pride events as we can and our work supports thousands of families every year. This support is provided by an active base of FFLAG volunteers who are parents of LGBT+ children themselves, supported by other volunteers and allies. 

In addition to our support work, FFLAG advocates for the full human and civil rights of LGBT+ individuals. FFLAG speaks out and acts to defend and enhance those human and civil rights. 

What this job is all about

Simply put, as Operations Manager you will ensure the charity's activities are effective, sustainable, and aligned with our mission to support families with LGBT+ members

Reporting directly to the Chair, working closely with the Board of Trustees and supported by a part-time Volunteer Engagement & Events Coordinator you will:

• Lead and supervise the daily operational functions, ensuring smooth and compliant delivery of services.
• Lead fundraising activities, including grant applications, donor stewardship, and partnership development.
• Manage and support staff and volunteers, nurturing a positive, inclusive, and collaborative culture.
• Support the Trustees to ensure compliance with all relevant UK charity legislation and regulatory requirements (e.g., Charity Commission, safeguarding, risk management, data protection).
• Collaborate with the Chair and Board of Trustees to develop and implement strategic plans, with clear KPIs and measurable outcomes.

What else might you be involved in?

Because this is a new role we expect to learn together about what additional activities you can support us with beyond the key priorities mentioned above.  This could include helping us to: 

• Monitor and report on operational performance, identifying opportunities for innovation and growth.
• Oversee financial management including budgeting, forecasting, and reporting, ensuring resources are used efficiently and transparently.
• Oversee communications and stakeholder engagement, including public relations, digital presence including website and social media, and community outreach.
• Act as an ambassador for FFLAG at events, forums, and in collaborative partnerships.

What are the skills and attributes you will need to be successful?

As the most senior employed position in the charity, we need an experienced operational leader that can grow with us. You will be self-motivated and enjoy working independently without the need for close supervision.  

In terms of specific areas of skill or experience we are looking for people who can demonstrate previous experience of:

• Operational Leadership: Demonstrable experience in a senior operations role, ideally within the charity or voluntary sector.
• Fundraising: Experience supporting or leading fundraising campaigns and developing income streams.
• Governance: Knowledge of UK charity governance and regulatory compliance.
• People Management: Confident in leading, motivating, and developing a small team and volunteers.
• Commitment to Inclusion: Passionate about equality, diversity, and supporting the LGBT+ community and their families.

As an experienced leader we would also expect you to have:

• Financial Acumen: Proven ability to manage charity finances, budgets, and reporting processes.
• Communication: Excellent written and verbal communication skills; able to represent the organisation externally.
• Strategic Thinking: Able to translate vision into actionable plans and execute effectively.
• Problem Solving: Resourceful, adaptable, and solution-oriented approach to challenges.
• Digital Skills: Comfortable with digital tools and platforms, social media, and remote/hybrid work practices.

Why join us?

FFLAG is a mission driven charity that makes a real difference to the lives of parents and carers and their LGBT+ loved ones. Our work matters. And we know we can get even better in how we deliver. 

That’s where this role comes in. It’s an amazing opportunity to grow as a leader whilst helping us manage our growth and deliver excellent support services. 

We offer flexible remote working – we expect 3 days per week of effort but how you deliver that is open to discussion. And we are offering what we believe is a competitive financial and benefits package for the role.  

How to apply

Click the CharityJob Apply button below. You’ll be asked to submit a CV and answer three screening questions about your skills and experience.

We plan to do first-round interviews through February and are hoping to appoint to the role in March.

Closing date for applications is Friday 30th January.

We are thrilled to be working in partnership with Spurgeons, who believe in creating brighter futures for children, young people, and families. As one of the UK's leading children's charities, firmly supported by Christian beliefs and values, Spurgeons helps vulnerable children and their families by delivering projects that support them and their communities to find long-lasting solutions to the challenges they face.

We are seeking a Supporter Engagement Manager to play a pivotal role in creating and nurturing meaningful connections that make Spurgeons' frontline services possible. Through building strong relationships with individuals, churches, and community partners, you'll inspire generosity and collaboration that lead to lasting impact.

As a member of the fundraising management team, you'll contribute to shaping and delivering the Fundraising and Engagement strategy while providing leadership and development for the Supporter Engagement Lead. You'll lead the implementation of Individual Giving and Church Engagement strategies to achieve agreed KPIs for income growth and supporter retention, while managing operational delivery of fundraising processes including supporter-centric donation platforms, thanking, banking, and Gift Aid compliance.

Working in collaboration with the wider team and marketing manager, you'll develop and deliver an annual programme of donor acquisition campaigns and donor-led appeals. You'll build and grow the Spurgeons Church Network, oversee the creation of resources and organisation of events to equip churches for prayer, giving, and community engagement, and research church denominations and networks to inform engagement activities. Managing budgets and reporting for individual and church engagement activity, you'll ensure cost-effective delivery and clear ROI.

The successful candidate must be able to demonstrate:

• Track record in fundraising and supporter engagement, delivering measurable income and retention growth
• Experience developing and implementing fundraising strategies, donor journeys and stewardship programmes
• Managing campaigns and appeals from planning to evaluation, using CRM systems to track KPIs and donor trends
• Strong understanding of individual giving, donor acquisition, retention and stewardship.

By month 3, you'll have audited current Individual Giving and Church engagement processes, delivered your first supporter email, and developed a 12-month roadmap for Individual Giving, Church engagement, and events. By month 6, you'll have launched the annual Christmas appeal and one community fundraising initiative, developed the regular giving programme and church engagement resources, and presented a 6-month review with data-driven recommendations. By month 12, you'll have fully embedded Individual Giving and Church engagement strategies, achieved agreed KPIs for income growth, and demonstrated improved donor retention through metrics.

This is an exciting opportunity to join a team that isn't just goal-driven, but fuelled by creativity, passion, and a love for bold ideas to drive positive change! You'll be part of a team that celebrates successes and believes in fostering a positive and supportive environment where everyone feels valued and inspired to do their best work.

For more information, please contact Nick Thomas, Senior Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

Charisma is committed to inclusive and accessible recruitment processes. If you have any reasonable adjustments or wish to apply for this role under the Disability Confident Scheme, please confirm in your application, or contact our Operations Teams separately. Charisma will ensure all candidates who disclose that they wish to apply under the Disability Confident Scheme and that meet the minimum criteria for the role will receive an opportunity to interview with the Charisma Consultant representing the vacancy.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Location: Home based

Closing date: Sunday 1st February 2026

Charisma vetting interviews must be completed by Tuesday 3rd February 2026

1st round interviews with Spurgeons: w/c 9th February 2026

Final round interviews with Spurgeons: w/c 16th February 2026

Relationship Fundraising Manager – Wales 
Permanent
Full time (34.5 hours per week), we are open to a conversation about how you work these hours
Location - Mobile worker in Wales 
Salary Range - £35,200 to £39,200 + benefits + car allowance. Please note that we typically offer at the start of the range, unless candidates demonstrate exceptional skills and experience. 

About the role

It’s an exciting time to join Macmillan Cancer Support as we launch our new five-year strategy and work towards delivering our vision to do whatever it takes to get every person the best support today and spark a revolution in cancer care for the future.

In this rewarding role, you will be within a team of Relationship Fundraising Managers and play your part to drive income growth across the region by building valuable relationships with supporters and delivering tailored stewardship to a variety of audiences. You will boost Macmillan’s presence in communities, raising awareness of our vital services and the difference they can make.

Your innovative ideas, personalised guidance and support will help supporters achieve their fundraising goals while acknowledging each person’s individual journey, and highlighting the profound impact their contributions will make for people living with cancer.

About you

The skills and experience we are looking for in the role are:

• Solid account management experience with the proven ability to build rapport and develop relationships while understanding the needs of a variety of individuals, organisations and groups. You will place our supporters at the heart of everything you do by creating personalised and thoughtful solutions to deliver a first-class supporter experience.
• Strong planning, organisational, and multitasking skills to meet deadlines and achieve both team and individual goals, including managing relationships with Macmillan supporters, volunteer groups and meeting key metrics such as, supporter retention and increasing fundraising targets.
• Impactful written and verbal communication and influencing skills to enable you to engage, inspire and deliver key messages combined with experience of collaborating with both internal and external stakeholders.
• Proactively acquire new business and new relationships through targeted acquisition including research, completion of applications, and presentations to supporters/companies/groups to secure new income and/or relationships.

This role is home-based with mobile working. Your home base needs to be in Wales (or close to the border - e.g. in Chester) as on a weekly basis you can expect to work across Wales to meet with supporters face to face approximately 2 to 3 days a week. As such, you must have a full UK driving licence and have access to a vehicle or the ability to travel frequently across the region. 

There will be a requirement to attend in-person team meetings based in the area on a quarterly basis and other parts of the UK when our wider fundraising territory and department get together. 

There will also be a requirement for flexible and out of hours working to support occasional evening and weekend activity and you will be compensated for this with time off in lieu.

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days 
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

About us

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. 

Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good. 

Recruitment Process

Application deadline: 23:59 on Thursday 29th January
First stage interviews: Thursday 5th February
Second stage interviews - Tuesday 10th February or Friday 13th February

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

So we can support you to be your best during the application or interview process, please contact Macmillan TA Team for advice and reasonable adjustments. 

Rheolwr Codi Arian Perthynas – Cymru
Parhaol
Llawn amser (34.5 awr yr wythnos), rydym yn agored i sgwrs am sut rydych chi'n gweithio'r oriau hyn
Lleoliad - Gweithiwr symudol yng Nghymru
Ystod Cyflog - £35,200 i £39,200 + buddion + lwfans car
Sylwch ein bod fel arfer yn cynnig ar ddechrau'r ystod gyflog, oni bai bod ymgeiswyr yn dangos sgiliau a phrofiad eithriadol.

Ynglŷn â'r rôl

Mae'n amser cyffrous i ymuno â Chymorth Canser Macmillan wrth i ni lansio ein strategaeth pum mlynedd newydd a gweithio tuag at gyflawni ein gweledigaeth i wneud beth bynnag sydd ei angen i gael y gefnogaeth orau i bob person heddiw a sbarduno chwyldro mewn gofal canser ar gyfer y dyfodol.

Yn y rôl werth chweil hon, byddwch o fewn tîm o  Rheolwr Codi Arian Perthynas ac yn chwarae eich rhan i yrru twf incwm ar draws y rhanbarth trwy adeiladu perthnasoedd gwerthfawr â chefnogwyr a darparu stiwardiaeth wedi'i theilwra i amrywiaeth o gynulleidfaoedd. Byddwch yn hybu presenoldeb Macmillan mewn cymunedau, gan godi ymwybyddiaeth o'n gwasanaethau hanfodol a'r gwahaniaeth y gallant ei wneud.

Bydd eich syniadau arloesol, eich canllawiau personol a'ch cefnogaeth yn helpu cefnogwyr i gyflawni eu hamcanion codi arian wrth gydnabod taith unigol pob person, ac amlygu'r effaith ddofn y bydd eu cyfraniadau'n ei chael ar bobl sy'n byw gyda chanser.

Amdanoch chi

Y sgiliau a'r profiad yr ydym yn chwilio amdanynt yn y rôl yw:

• Profiad cadarn o reoli cyfrifon gyda'r gallu profedig i feithrin perthynas a datblygu perthnasoedd wrth ddeall anghenion amrywiaeth o unigolion, sefydliadau a grwpiau. Byddwch yn rhoi ein cefnogwyr wrth wraidd popeth a wnewch trwy greu atebion personol a meddylgar i ddarparu profiad cefnogwr o'r radd flaenaf.

• Sgiliau cynllunio, trefnu ac amldasgio cryf i gwrdd â therfynau amser a chyflawni nodau tîm ac unigol, gan gynnwys rheoli perthnasoedd â chefnogwyr Macmillan, grwpiau gwirfoddol a chyflawni metrigau allweddol fel cadw cefnogwyr a chynyddu targedau codi arian.
• Sgiliau cyfathrebu a dylanwadu ysgrifenedig a llafar effeithiol i'ch galluogi i ymgysylltu, ysbrydoli a chyflwyno negeseuon allweddol ynghyd â phrofiad o gydweithio â rhanddeiliaid mewnol ac allanol.
• Mynd ati i ennill busnes newydd a pherthnasoedd newydd yn rhagweithiol drwy gaffael wedi'i dargedu gan gynnwys ymchwil, cwblhau ceisiadau, a chyflwyniadau i gefnogwyr/cwmnïau/grwpiau i sicrhau incwm a/neu berthnasoedd newydd.

Mae'r rôl hon yn seiliedig o gartref gyda gweithio symudol. Mae angen i'ch cartref fod yng Nghymru (neu'n agos at y ffin - e.e. yn Chester) gan y gallwch ddisgwyl gweithio ar draws y rhanbarth yn wythnosol i gyfarfod â chefnogwyr wyneb yn wyneb tua 2 i 3 diwrnod yr wythnos. O'r herwydd, rhaid bod gennych drwydded yrru lawn yn y DU a mynediad at gerbyd neu'r gallu i deithio'n aml ar draws y rhanbarth.

Bydd gofyniad i fynychu cyfarfodydd tîm wyneb yn wyneb yn yr ardal yn chwarterol a rhannau eraill o'r DU pan fydd ein tiriogaeth a'n hadran codi arian ehangach yn dod at ei gilydd.

Bydd gofyniad hefyd am weithio hyblyg a thu allan i oriau i gefnogi gweithgaredd achlysurol gyda'r nos a phenwythnos a chewch eich digolledu am hyn gydag amser i ffwrdd yn lle.

Yn gyfnewid, rydym yn cynnig amrywiaeth o fuddion gan gynnwys:

• 25 diwrnod o wyliau ynghyd ag opsiynau gwyliau banc hyblyg, gan gynyddu 1 diwrnod bob blwyddyn o wasanaeth hyd at 30 diwrnod
• Pensiwn cyfatebol hyd at 7.5%
• 120+ o gynigion dysgu a datblygu, gyda mynediad at gymwysterau proffesiynol allanol
• Patrymau gwaith hyblyg, fel oriau cywasgedig, hyblygrwydd i weithio'n gynharach neu'n hwyrach o amgylch ein horiau gwaith craidd o 10am-4pm
• Cynllun prynu a gwerthu gwyliau, yswiriant bywyd, ewyllysiau rhydd, disgowntiau manwerthu a llawer mwy

Amdanom ni

Yn Macmillan fe welwch bobl dalentog yn gweithio gyda'i gilydd i wneud beth bynnag sydd ei angen i gefnogi pobl sy'n byw gyda chanser. Rydym yn mynd ati i ddod o hyd i ffyrdd hyd yn oed yn well o helpu hyd yn oed mwy o bobl sydd angen ein cefnogaeth. Mae ein gwerthoedd wrth wraidd pwy ydym ni a phopeth a wnawn, gan ysbrydoli ein meddwl ac arwain ein gweithredoedd.

Mae ein strategaeth sefydliadol newydd yn nodi sut y byddwn yn ymladd hyd yn oed yn galetach i wneud i bob punt a godir gyfrif am hyd yn oed mwy. Gyda'ch help chi, byddwn yn trawsnewid gofal canser am byth.

Proses Recriwtio

Dyddiad cau ar gyfer ceisiadau: 23:59 ar dydd Iau 29 Ionawr
Cyfweliadau cam cyntaf – Dydd Iau 5 Chwefror
Cyfweliadau ail gam - Dydd Mawrth 10 Chwefror neu ddydd Gwener 13 Chwefror

Er mwyn sicrhau tegwch a chysondeb wrth ddewis yr ymgeisydd gorau ar gyfer y rôl hon, mae ein holl geisiadau yn cael eu hanonimeiddio hyd nes y bydd cyfweliad wedi'i gadarnhau.

Er mwyn i ni allu eich cefnogi i fod ar eich gorau yn ystod y broses ymgeisio neu gyfweld, cysylltwch â Thîm TA Macmillan am gyngor ac addasiadau rhesymol.

About International Needs UK

International Needs (IN) UK is a partner of a global Christian mission and development federation working collaboratively in over 30 countries to serve families in some of the world's poorest communities. Inspired by John 10:10, “I have come that they may have life and have it to the full,” our vision is for families to access the resources they need to overcome poverty and realise their God-given potential. Our mission integrates practical development solutions—like education, clean water, and sustainable livelihoods—with the transformational message of the Gospel.

Strategic Objectives of the Role

You will play a pivotal role in evaluating, shaping and developing programme proposals put forward by International Needs partners which have a strong fit with fundraising opportunities in the UK. Developing strong partnerships to ensure effective programme delivery, and evidencing programme impact through strong communication and reporting are also key. This role is central to our mission and requires someone who both professes and practices the Christian faith in accordance with our Statement of Faith.

Responsibilities

• Advance Programme Design and Delivery - building and nurturing deep prayerful relationships, supporting partners develop programmes that meet real community needs and strengthening planning, execution and monitoring
• Enhance Programme Quality and Accountability – providing full programme cycle oversight, maintaining programme excellence and financial integrity and delivering effective reporting to all stakeholders
• Build Capacity in International Partnerships – equipping partners with tools and guidance to improve project design, implementation, and impact measurement whilst fostering a learning environment to build capacity for local sustainability and leadership
• Drive Impact Communication and Fundraising Collaboration - Translate outcomes into compelling impact stories, working closely with fundraising colleagues to align programme insights with donor engagement. 
• Support Organisational Growth and Innovation - advise leadership on funding opportunities and partnership development to support strategic decision-making, participating in cross-functional initiatives to further the mission and operational excellence of the charity. Be active in team prayer, spiritual formation, and the life of the organisation. 

Candidate Profile

We are seeking someone who is: 

• Passionate about Christian mission and prayerfully committed to global transformation 
• An effective cross-cultural communicator and relationship-builder 
• A strategic thinker who pays attention to detail 
• A self-starter who takes ownership and delivers results 
• Collaborative, adaptable, and motivated by both people and purpose 

Key Essential Skills and Experience

• Minimum 2 years’ experience in project/ministry management which can include lived experience of mission project delivery
• Strong planning, budgeting, and project evaluation skills
• Experience building capacity in international or grassroots partners

Applications close: 30th January 2026

First Interview (Online): 3rd and 4th February 2026

Second Interview (In person): 10th February (in Croydon) 

We are thrilled to be working in partnership with Spurgeons, who believe in creating brighter futures for children, young people, and families. As one of the UK's leading children's charities, firmly supported by Christian beliefs and values, Spurgeons helps vulnerable children and their families by delivering projects that support them and their communities to find long-lasting solutions to the challenges they face.

We are seeking a Supporter Engagement Lead to play a central role in building strong, lasting relationships with supporters, ensuring every interaction reflects care, transparency, and impact.

You'll act as the first point of contact for supporters, delivering excellent supporter care through phone, email, and post. Managing all aspects of legacy administration and liaising with families and solicitors, you'll ensure exceptional supporter care throughout. You'll support the delivery of individual giving programmes including welcome packs and annual thanking, while creating and developing stewardship initiatives for key supporter groups such as Old Fegans and Spurgeons Scholars.

Working collaboratively with the Marketing Team and internal stakeholders, you'll create and deliver engaging supporter communications including monthly emails, magazines, and prayer resources to inspire loyalty and long-term giving. You'll also develop and deliver an engaging community fundraising programme, create and manage a suite of challenge events designed to attract new donors, and plan year-round conferences and events (both in-person and online) to promote Spurgeons' work and drive engagement from individuals and churches.

The successful candidate must be able to demonstrate:

• Proven experience delivering excellent supporter or customer care, including handling enquiries and building relationships
• Experience managing fundraising administration processes such as donation handling, Gift Aid, and legacy administration
• Track record of planning and delivering successful events (in-person and online) for engagement or fundraising purposes
• Excellent written and verbal communication, able to produce compelling content and engage supporters

By month 3, you'll have gained a full understanding of Spurgeons' supporter engagement strategy and successfully delivered at least one monthly supporter email. By month 6, you'll have launched at least one community fundraising initiative and one challenge event. By month 12, you'll have delivered a fully developed stewardship programme and achieved measurable improvements in supporter satisfaction and retention.

This is an exciting opportunity to join a team that isn't just goal-driven, but fuelled by creativity, passion, and a love for bold ideas to drive positive change! You'll be part of a team that celebrates successes and believes in fostering a positive and supportive environment where everyone feels valued and inspired to do their best work.

For more information, please contact Nick Thomas, Senior Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

Charisma is committed to inclusive and accessible recruitment processes. If you have any reasonable adjustments or wish to apply for this role under the Disability Confident Scheme, please confirm in your application, or contact our Operations Teams separately. Charisma will ensure all candidates who disclose that they wish to apply under the Disability Confident Scheme and that meet the minimum criteria for the role will receive an opportunity to interview with the Charisma Consultant representing the vacancy.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Location: Home based

Closing date: Sunday 1st February 2026

Charisma vetting interviews must be completed by Tuesday 3rd February 2026

1st round interviews with Spurgeons: w/c 9th February 2026

Final round interviews with Spurgeons: w/c 16th February 2026

Location: Remote working (with some travel across The Girls’ Network regions in England as required)

Reports to: Head of Programmes and Impact

Salary: £37,000 per annum

Contract: Permanent/Full-time, 37.5 hours per week

Direct Reports: Up to 8 Programme Facilitators

Closing Date: Friday 29th January at 9AM

Interviews: 1st stage interview to be held between 4th & 5th Feb, 2nd-stage interview to be held on 13th Feb

About The Girls’ Network:

The Girls' Network is a national charity with a mission to inspire and empower girls from the least advantaged communities by connecting them with a network of professional women role models and volunteer mentors. We believe no girl should have her future limited by her gender, ethnicity, background, or parental income. Our vision is a future where all girls are supported to realise their ambitions, discover their self-worth, and shape their own futures.

We partner with secondary schools and colleges across multiple regions in England, including London, Merseyside, Portsmouth, Southampton, Sussex, Tees Valley, Tyne & Wear and the West Midlands. We match girls aged 14–19 with trained volunteer mentors for one-to-one support. Additionally, we offer group mentoring, workshops, and access to an Ambassador Community that provides continued opportunities for development, career support, and connection.

Role Summary:

The National Programmes Manager is responsible for leading, managing, and developing a team of regionally dispersed Programme Facilitators to ensure consistent, high-quality delivery of The Girls’ Network programmes across all localities. The post-holder drives programme performance and quality through effective people leadership, robust performance management, and the use of SMART objectives to ensure KPIs are met and organisational outcomes are achieved.

A core element of the role involves embedding best practice across all aspects of programme delivery and maintaining a strong, consistent approach to safeguarding  through our work with children and young people. The post-holder is expected to be an experienced, supportive, and proactive leader, confident in managing performance, developing staff, and supporting team wellbeing and professional growth.

For full details of the role’s responsibilities and person specification, please refer to the attached job description, together with a candidate pack designed to support you throughout the recruitment process.

How to apply

Please apply as soon as possible. You will be asked to complete your application by submitting your CV and answering a few application questions.

Appointees are subject to a DBS check. You must have the right to work in the UK to apply.  

Diversity at our core

The Girls' Network is an equal opportunities employer. We are committed to encouraging equality and diversity among our workforce and eliminating discrimination. In line with the Equality Act 2010, if you require any reasonable adjustments to support you with any stage of this recruitment process, please contact the People team. 

Our Benefits

• 27 holiday days per year, plus public holidays (pro-rata for part-time staff)
• Option to purchase up to 5 additional days of annual leave every year
• Gifted birthday leave
• 3 days volunteering leave per year
• Extended and comprehensive sick pay policy
• Enhanced Family Leave pay policy
• Pension scheme
• Annual professional development fund to help you grow
• 24-hour Employee Assistance Programme for wellbeing support
• Benefit from flexible, remote working options with a full suite of home office equipment.
• A dedicated Girls’ Network buddy, available beyond the induction period for ongoing support

Job Description

Purpose of the role

Our PR & Media Manager is crucial to guiding our public story and scale up our media reach as we enter the final stages of our campaign to end bear bile farming in Vietnam and develop the profile of our founder and CEO Jill Robinson MBE. As the internal lead for global PR and media, you will cultivate strong relationships with colleagues in our Programmes and Fundraising teams to amplify their work through celebrity support, thought-leadership and media engagement.

Your main areas of responsibility include press office management (managing the media inbox, journalist and influencer liaison, writing press releases, and media monitoring , working with our international network of external PR specialists to prepare and deliver PR & Media plans for each of our key fundraising markets (UK, US & Aus.), preparing pitches, media releases and content for media outreach and building a library of case studies and fact files to demonstrate our impact. 

Working closely with our Celebrity Manager, your other key area of responsibility is developing and implementing creative media opportunities for our celebrity supporters to raise Animals Asia’s profile through earned, owned and shared digital platforms, print and broadcast media. You will possess the knowledge, skills, and creativity to help us raise awareness of Animals Asia and what we stand for, helping us grow our supporter base and meet our brand goals. You will be managed by our Global Director of Strategic Communication. 

Key duties:

Strategy and planning

• Development of creative campaigns that deliver high quality coverage to reach target audiences in line with Animals Asia’s organisational and communications objectives including fundraising, brand awareness, policy influencing and behaviour change.
• Utilise a range of appropriate tactics such as celebrity and influencer support, CEO profile building and subject matter expert thought leadership.

PR delivery

• Participate in the development and implementation of our thought leadership program, supporting our internal subject matter experts to publish on Linked In, contribute to earned media and participate in speaking opportunities.
• Preparing, publishing, moderating and reporting on social media content for PR and media purposes, including the identification and targeting of key influencers to support our campaigns share our content.
• Support and promote global campaigns, appeals and events with PR, including the development of press materials and media targeting and liaison.
• Participate in a program of activity to develop and build the profile of our CEO, Jill Robinson, as a key ambassador for Animals Asia.

Press office management

• Day to day running of the press office, including responding to media enquiries, drafting media releases, undertaking proactive pitch development, outreach to journalists and influencers, maintaining our database of media contacts and other general press office management.
• Leading on the creation and maintenance of our external events and key dates calendar to identify opportunities and clashes for PR.
• Keeping abreast of external events and news stories for reactive response and future planning.
• Identifying, monitoring and responding to any reputational and other reactive issues, including anything related to our celebrity ambassadors, in a timely and appropriate manner.
• Coordinate the monitoring, reporting and evaluation of all PR and media related activities, to assess and learn from the success of activities to feed into future plans as well as build the positive profile of the PR function across the organisation.
• Management of PR suppliers, such as Meltwater and MuckRack, to ensure a smooth and well-functioning press office with timely reporting and access to information.
• Maintaining the news and media sections of our website and media packs.

Content production and asset coordination

• Lead on the internal coordination of information, asset gathering and content production for proactive and reactive media activity, delivering outputs in an engaging, accessible and media appealing way, including with the development and maintenance of a case study and fact file library and the production of media-ready content, including with video, images, audio and copy.
• Develop and craft key messages that get cut through, in support of our campaigns.
• Draft high quality materials such as press releases, opeds, blogs, briefings, pitches and bios across all PR, including in close collaboration with our internal subject matter experts to develop our reputation and thought leadership in animal welfare.

Relationship management

• Day to day management of PR suppliers and partners, including our international network of external PR specialists to deliver PR campaigns.
• Internal liaison with colleagues throughout Animals Asia to gather information, check facts and develop content and pitches for earned media.
• Build relationships with key journalists, celebrities and social media influencers.

General

• Proactive attendance at meetings.
• Proactive in keeping up to date with developments in PR & Media.
• Represent Animals Asia at internal and external functions and events as required.

Person Specification:

• Minimum of three years’ experience of working in a busy press office or PR agency, including drafting key messages, press releases and responding to media enquiries.
• Strong news sense, knowledge of biodiversity and animal welfare is a plus.
• Strong experience of using a range of proactive and creative PR tactics to generate high quality and on message PR coverage, such as with celebrities, individual profile building, fundraising and policy influencing campaigns.
• Excellent experience and understanding of different types of PR opportunity and outlet and how to target them, such as broadcast, opinion, news, features and letters.
• Experience of working with celebrities, their managers and agents.
• Experience in measuring and reporting on press coverage, including using media monitoring software to track media engagement, journalists and coverage.
• Excellent understanding of reputation management and associated risks.
• Experience in using media monitoring software to track media engagement, journalists and coverage.
• Extensive experience of writing and publishing to social media.
• Competent video editing skills.
• Excellent written English. including writing for journalists and a public audience.
• Demonstrable experience of prioritising and delivering against multiple deadlines in a time pressured environment.
• Confident in building relationships with journalists, colleagues and stakeholders and being a credible representative for the charity and the cause.
• Proven ability to work well under pressure.
• Willingness and ability to work early/late flexible hours (due to the global nature of the role) and occasionally on weekends.
• Commitment to the objectives and values of the organisation.
• Advanced working knowledge of Microsoft Office and Google Suite products.

Communication / interpersonal skills:

• Strong people skills with a high level of organisational awareness and demonstrated ability to liaise with a broad and diverse range of stakeholders.
• Proactive, with a “can-do” attitude. Results-driven to improve performance.
• Ability to display initiative, common sense and diplomacy.
• Commitment to professionalism, discretion and confidentiality.
• Well-presented, articulate and polite.

Conditions and Benefits:

Place of work:

Home-based (Global).

Working hours:

Full-time. Standard hours are 37.5 hours per week from 9am to 5pm, with good flexibility.

You will be required to work such additional hours as are necessary to fulfill your role which may include evenings and weekends. You will be expected to manage your hours, responsibilities and workload accordingly.

Reports to:

Global Director of Strategic Communication.

Manages:
N/A.

Budget responsibility:
N/A.

Probation: 6 months.

Annual leave:

Commensurate with the country of residence. 

The holiday year runs from January 1st to December 31st.

Other benefits:

Standard Animals Asia benefits plus training will be provided as required with opportunities for growth and development.

How to apply:

Please send your CV and cover letter outlining how you meet the person specification and why you should be considered for this role to us.

Only shortlisted candidates will be notified.

Find out more, please visit our website.

Animals Asia values candidates with different backgrounds, experiences, and perspectives. We welcome applicants of every ethnicity, age, gender identity and expression, sexual orientation, religion, national origin, socioeconomic status, disability, or veteran status. We are committed to building an organization that creates an inclusive environment for all. 

Using AI During Interviews:

Animals Asia is committed to ensuring a fair and authentic interview process. The use of artificial intelligence (AI) tools, including but not limited to real-time transcription, automated response generation or assistance in formulating interview answers, is strictly prohibited during any stage of the interview process.

We will take a candidate's agreement to participate in an interview with us as confirmation that they will not use AI tools in any form during the conversation. If it is discovered or reasonably suspected that AI has been used, the interview will be terminated immediately, and the candidate will no longer be considered for the role.

We appreciate your understanding and adherence to this policy, which is in place to maintain the integrity, professionalism and reliability of our recruitment procedures. 

Application Deadline on 26th January 2026

The Vacancy

Individual Giving Officer 

Salary: £30,255 - £37,732 
Location: Remote with regular travel to Downton / London for meetings.
Hours: Full time, 35 hours per week 
Contract: Permanent position 

We have an exciting opportunity for an Individual Giving Officer (Retention) to join the Commercial Directorate at Help for Heroes and play a key role in building long-term supporter relationships that help fund life-changing support for the Armed Forces community. 

About the Role 

As Individual Giving Officer (Retention), you’ll sit at the heart of how Help for Heroes builds long-term, sustainable income. You’ll lead the delivery of multi-channel retention campaigns and fundraising appeals that strengthen supporter relationships, increase lifetime value and ensure our supporters feel valued, informed and inspired to continue their support. 

You’ll own retention activity across cash giving, lottery and regular giving - shaping campaigns from idea through to delivery, optimisation and evaluation. Using insight and performance data to continually refine supporter journeys, test new approaches and ensure every communication adds value to the supporter experience. 

Working closely with the Individual Giving Officer (Acquisition), you’ll help create a seamless journey from first gift to long-term loyalty. You’ll collaborate with colleagues and external agencies to deliver high-quality, compliant campaigns that reflect the experiences of veterans and their families. 

This role offers real autonomy, variety and influence, with your work directly contributing to a strong, engaged supporter base and long-term income growth.

About You 

You care deeply about the supporter experience and understand that retention is built on trust, relevance and emotional connection. 

You have experience delivering direct response fundraising or engagement campaigns and enjoy seeing how insight, data and creativity come together to drive results. You’re confident managing multiple campaigns, working with stakeholders and suppliers, and motivated by continuous improvement. 

You’ll thrive in this role if you: 

• Love building long-term supporter relationships 

• Enjoy taking ownership and seeing campaigns through end to end 

• Use insight and analysis to inform decisions and improve performance 

• Are organised, detail-focused and calm under pressure 

• Value collaboration and shared success 

• Care about delivering work that is compliant, ethical and supporter-first 

About the Team 

You’ll join our Individual Giving team, committed to growing our supporter base and delivering meaningful, engaging experiences that inspire long-term support. 

Working closely with colleagues across the organisation and external agencies, the team values innovation, learning and collaboration - always keeping supporters at the heart of what we do. 

In return we can offer you: 

• Belonging to a team who make a difference to our community and value equality, diversity and inclusion. 

• 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate! 

• Opportunity to buy and sell up to 5 days annual leave per year. 

• Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade. 

• 3 volunteer days per year to support the Help for Heroes community.

• A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member. 

• Discounts on our branded clothing, including a free Help for Heroes hoody when you complete your induction. 

Closing date: 23rd January 2026

Please note: We may close this vacancy early should we receive a high volume of strong applications.