Rowheath Pavilion are recruiting for an experienced fundraiser to join our small management team as Community Fundraising Manager. This a new role and is an exciting opportunity for someone with passion for community, helping us fundraise to create a Pavilion that’s fit for purpose for a further 100 years.

Rowheath Pavilion in Bournville, is part of the George Cadbury legacy. The Pavilion was opened in 1924 as a sports and social pavilion and changing rooms: part of George Cadbury’s commitment to the physical, mental and spiritual wellbeing of their staff.

As a Christian charity, we’re committed to continuing the legacy by providing a space that can be enjoyed by the wider community for their physical mental and spiritual wellbeing. The Pavilion now has a café, bar and the Terrace Room which is a unique communal space hosts weddings and parties, a wide range of community groups as well Rowheath Pavilion Church. Through fundraising, improvements have been made to the Pavilion, play areas added as well new Changing rooms.

We now need to make significant improvements to the Pavilion, a Grade 2 listed building, so that it can continue to support the community wellbeing and be fully inclusive.

This is an exciting opportunity for an experienced fundraiser who is looking to use their skills for a new project and thrives on the challenge of being the sole fundraiser in a small charity.

Supporter Care and Database Manager

We are seeking and experienced Supporter Care and Database Manager to Work as part of the Fundraising Leadership Team for a group of Hospices who are leaders in compassionate end of life care.

Position: Supporter Care and Database Manager

Salary: £33,894- £35,073

Location: Warwick with some home working flexibility

Hours: 37.5 hours per week

Benefits: up to 7% employer pension contribution, 28 days annual leave plus statutory holidays, death in service benefit, free on-site parking, flexibility to work from home up to 2 days a week, access to Blue Light Card benefits, free Employee Assistance Programme

Closing date: 8th December 2021

About the role:

As Supporter Care and Database Manager you will maximise the quality and efficient use of data to enable voluntary income to be optimised and targets to be met.

This role is responsible for the management of the Donorflex CRM System which incorporates all data for fundraising, communications and engagement purposes and for the Donor & Supporter Care Team who input the majority of the data and information into the system. 

Working as part of the Fundraising Leadership Team and collaboratively across the department, you will take ownership for the delivery of high-quality data processing, ensuring systems capture the right data about supporters so the charity can plan more defined activity to raise the voluntary income needed to deliver services.

About you:

To be successful in this role you will be able to identify how to optimise and improve the systems capability and be comfortable managing GDPR compliance, data imports and exports, and be able to provide technical solutions at the same time as understanding how data supports the success of fundraising and marketing campaigns.   

Key skills and experience include:

• donor care experience
• Working with a charity CRM or similar customer database
• Understanding of donor communication preferences
• Experience of Project Management
• Understanding of Data Protection legislation & Information Governance
• Data and Information Management
• Experience of coaching or training others to understand and use data / management information

Other roles you may have experience of could include: Supporter Care Co-ordinator, Database Manager, Supporter Care and Data Manager, Fundraising Database Manager, Supporter Relations Manager, Supporter Care & Fundraising Manager, Fundraising Database Manager, Charity Database Manager, Supporter Database Manager, DonorFlex etc.

Islamic Relief Worldwide is an independent humanitarian and development organisation, serving humanity for over 37 years. With an active presence in over 40 countries across the globe, we strive to make the world a better and fairer place for those affected by poverty, conflicts and natural disasters.

IRW is currently recruiting for the position of ‘Orphans and Donor Care Officer' to join its dynamic Network & Resource Development Department. The purpose of the role is to provide comprehensive administrative support to the Islamic Relief Partner Development team focusing on Orphan Sponsorship and Donor Care responsibilities. To establish and maintain effective communication with all members of the team and other functions of IRW where relevant. Provide administrative support to Orphan Sponsorship from global donors and to help ensure that all donor queries are dealt with in a prompt and positive manner. To maintain Partner Development’s infrastructure, facilities and services to provide suitable work environment. To ensure Partner Development’s financial accountability, transparency and accuracy through participating in well designed and implemented systems, policies and procedures.

The successful candidate must have or be:

• Strong organisational skills and attention to detail; ability to organise; prioritise and work efficiently under pressure and subject to changing priorities; proven experience in meeting deadlines
• Excellent communication and interpersonal skills 
• Excellent levels of computer literacy
• Strong ability to work off of own initiative as well as be a team player
• Experience in managing multiple projects at the same time
• Experience in CRM management
• Experience in customer relations
• Considerable experience in general administration and customer service

Desirable:

• A professional or academic qualification in a Business Administration or International Development
• Working knowledge of a second language (e.g. Arabic/ Urdu/ Spanish/ Norwegian)
• Experience in working with volunteers
• Experience for working in non-profit organisation
• Experience in working for International Aid Organisation

If you are talented, reliable, service minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.

For more information on the excellent company benefits we offer our employees, please visit our website.

PLEASE NOTE: Interviews are expected to take place on 24/01/2022.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• screening clearance
• proof of eligibility to live and work within the UK
• criminal records check
• receipt of satisfactory references

Please note, for UK based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

Applicants should be sympathetic to the values of Islamic Relief:

(Sincerity, Excellence, Compassion, Social Justice and Custodianship)

Islamic Relief is an equal opportunities employer

Beneficiary Experience Manager

We’re looking for an experienced and driven individual to join our Experience team within Mass Engagement.

Position: Beneficiary Experience Manager

Location: Homebased, U.K nationwide

Hours: 35 hours per week

Salary: Circa £32,000 per annum (inner London weighting £3,299 per annum or outer London weighting £1,755 per annum may be applied in accordance to where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 12 December 2021

Interview Date: Week commencing 20 December 2021

Due to the Covid-19 pandemic interviews may be held via video conferencing. Please let us know if this will present any challenges when you email your application

The Role

Your experience in marketing will stand you in good stead as you take responsibility for the delivery of integrated beneficiary journeys. Your primary objective is to ensure that beneficiaries are aware of the support they can continue to access from the Stroke Association whilst building meaningful connections and relationships with key audiences who want to build and engage with the stroke cause.

Working closely with the Customer Care and Support team, you will review and build on recent successful tests to signpost our offer to people affected by stroke, using data and insight to reach out to them with the most relevant offer.

About You

We’re looking for someone with key strengths and experience in the following areas:

• Developing and delivering multi-channel, high volume direct marketing campaigns
• Insight-led product / proposition development
• Experience of using data and insight to monitor and, where necessary, adapt plans
• Charity / marketing legislation and regulation

To fulfil the role, you must abode and have the right to work in the U.K.

Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state the reference number to the role when applying.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

You may also have experience in areas such as Beneficiary, Beneficiary Support Manager, Customer Care, Beneficiary Support, Beneficiary Care, Customer Support, Beneficiary Engagement, Data and Insight Manager, Insight Manager, Direct Marketing Manager, Marketing, Data and Marketing, Monitoring, Insight and Impact Manager, Communications, Marketing and Communications, Customer Experience Manager, Direct Marketing Manager, Direct Marketing Executive, Stroke, Charity.

School Programme Officer

This is an exciting and rewarding opportunity to join an innovative organisation, building and maintaining strong relationships with school partners.

City Year UK is a youth social action charity which challenges 18 to 25-year-olds to tackle educational inequality through a year of full-time social action. As mentors, tutors and role models in schools, they support pupils growing up in some of the most disadvantaged areas of the UK.

Position: School Impact Officer 

School Location: Coventry (for 4-days between Monday and Thursday)

Training Location: Edgbaston (training sessions occur most Fridays)

Hours: Full-time - Usual working hours 8:00-4:30, fixed working days, will include most Fridays. Term-time working (with the exception of the second half of August)

Salary: Full-time equivalent starting salary of £24,000 per annum

Duration: Permanent

Benefits: 43 days of holiday leave (minimum) per annum to be taken during school holidays only, up to 5% pension employer contribution, interest-free loan for season ticket or bicycle, 2 volunteer days per year.

Closing Date: 13 December 2021

The Role

The School Impact Officer is based predominantly in our partner schools (Monday to Thursday) and is the primary link between the partner school and City Year UK (CYUK).  The Impact Officer is the custodian of the CYUK programme delivery. This is achieved by managing a team of Volunteer Mentors, who support school activities. Impact Officer’s coordinate, manage and evaluate the activities that CYUK provides. The Volunteer Mentors also complete a Leadership and Development programme (delivered most Fridays during term-time) over their year of service. Impact Officer’s work with them on a professional development plan to chart their continuous professional development.

The School Impact Officer plays a key role in the engagement, training and retention of Volunteer Mentors.  They have pastoral oversight for the team and their relationships with those they come into contact with (children, parents, education professionals, funders, members of parliament and other stakeholders).

About You

To be successful in this role you will need to be passionate about social change and serving a great cause. As the School Impact Officer you will strive for excellence and support the core vision and values of City Year UK.

You will:

• Have experience of working with children and young people.
• Relevant professional work experience.
• Have excellent communication, interpersonal and relationship building skills.
• Have strong people skills, be able to connect and communicate effectively with a broad range of stakeholders.
• Sound understanding of school priorities.
• Flexibility in your approach to meet volunteers and pupil’s developmental needs.
• Ability to prioritise work to meet tight deadlines, delegate appropriately and apply problem-solving skills effectively.
• Have a proactive attitude, with the ability to use initiative, and a professional manner and approach.

You will be asked to submit a CV and a cover letter as part of your application detailing your current and previous experience.

If you want to make a real difference and believe that young people can change the world, we want to hear from you!

Due to the high volume of CVs the charity receives, they can only respond back to the successful candidates.

About the Organisation

This youth social action charity challenges 18 to 25-year-olds to tackle educational inequality through a year of full-time voluntary service. As mentors, tutors and role models in schools, the organisation supports pupils growing up in some of the most disadvantaged areas of the UK.

Other areas of experience may include School Partnerships, School Partnerships Officer, School Partnerships Lead, School Impact Officer, School Impact, School, Primary School, Senior School, Early Years, EYF, Board of Education, Volunteer Coordinator, Volunteer Recruitment, Teacher, Education, School Engagement, School Leadership, Volunteer Management, Volunteer, Volunteer Coordinator, Volunteering, Impact, Teaching, Volunteer Engagement, Schools, Primary School Teacher, Senior School Teacher, Education Lead, Teaching Assistant, Teaching, Youth, Secondary School Teacher, Trainee Teacher, Teacher, Youth Support, Family Support, Children’s Support, Support Officer, EYF, Mentor, Youth Mentor, Volunteer Management, School Partnerships, School Liaison, School Support, Pupil Support. 

Marketing Officer Beneficiary Products

We’re looking for an experienced and driven individual to join the Mass Engagement team.

Position: Internal title - Beneficiary Experience Officer (Marketing)

Location: Homebased, U.K nationwide

Hours: 35 hours per week

Salary: Circa £26,000 per annum (inner London weighting £3,299 per annum or outer London weighting £1,755 per annum may be applied in accordance to where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 5th December 2021

Due to the Covid-19 pandemic interviews may be held via video conferencing. Please let us know if this will present any challenges when you email your application

The Role

An experienced campaign manager and copy-writer, you will support both the Experience and Growth and Acquisition teams to develop and deliver marketing approaches and journey communications, primarily for beneficiary and health/social care professional audiences. As a team, the charity’s aim is to ensure that these audiences are aware of the support they can access from the Stroke Association and to build meaningful connections with them for long-term engagement.

About You

Working closely with the Customer Care and Support team, you will review and build on recent successful tests to signpost our offer to people affected by stroke, using data and insight to reach out to them with the most relevant offers.

You will have experience working in a marketing environment and have key strengths in the following areas:

• Grammatical skills, ideally with experience of copywriting and/or reviewing compelling copy
• Understanding the key principles of marketing, ideally using mail or digital media to reach audiences
• Project management, with a keen eye for detail and deadlines
• Understanding excellent customer experience and customer journeys

To fulfil the role, you must abode and have the right to work in the U.K.

Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state reference number CE71 when applying for the role.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

You may also have experience in areas such as Beneficiary, Beneficiary Support Officer, Customer Care, Beneficiary Support, Beneficiary Care, Customer Support, Beneficiary Engagement, Data and Insight Officer, Insight Officer, Direct Marketing Officer, Marketing, Data and Marketing, Monitoring, Insight and Impact Officer, Communications, Marketing and Communications, Customer Experience Officer, Direct Marketing Officer, Marketing Executive, Communications Executive, Direct Marketing Executive, Stroke, Charity, Campaign Manager.

Title: Legacy & In Memory Lead, Midlands
Salary: £31,578 p/a
Hours/Contract: Part time - 21 hours per week (with flexible options)
Contract Type: Permanent
Based: Midlands with regular travel to our West Midlands Hospice, Solihull
Closing date: 14th December 2021
Interview date: TBC

Marie Curie has ambitious plans to become the UK's leader in the end of life experience. We want to ensure that everyone has the appropriate support at the end of their lives, and fundraising plays a critical role in achieving this.
Legacies are our single most important growth opportunity in fundraising over the next five years. The legacy and in memory giving programme will play a key role in enabling Marie Curie to deliver its organisational strategy of ensuring that everyone affected by dying, death and bereavement has the best possible experience.
The Legacy and In Memory Giving team is responsible for raising awareness about gifts in Wills and ways to give in memory of a loved one, both externally to supporters and members of public, and internally to staff and volunteers.

What we are looking for:

Working in conjunction with the wider team, you will help to increase the number of supporters who include a gift in their Will or give a gift in memory of a loved one to Marie Curie by providing engaging and inspiring stewardship.
Reporting to the Legacy & In Memory Development Manager, you will work to targets to grow legacy support, and be responsible for planning and organising a series of legacy and in memory events and engagements across the region for supporters.

As Legacy and In Memory Lead you will be the first point of contact and an expert on legacy and in memory giving for all regionally based Caring Services, Volunteering and Fundraising staff. You will have the ability to build relationships with staff and volunteers to ensure they understand the importance of legacy and in memory income to the charity and to equip and motivate them to promote this type of giving regularly, and with confidence.

Educated to degree level, or equivalent, you will be a confident communicator and influencer with strong presentation skills and able to build and develop strong relationships at all levels. This, together with excellent IT, marketing and admin skills will be key.

Innovation and creativity is also essential - you should be highly organised, have experience of maintaining admin processes and financial records, whilst prioritising and coordinating multiple projects and delivering to deadlines. You should also have proven achievement of meeting financial targets and managing events. A willingness to work occasional anti-social hours and access to a vehicle, insured for business use, is essential.

The role can be based at any of our Marie Curie regional offices or hospices in Scotland, dependant on successful applicant's location with flexibility for home working.

If this sounds like you, we want to hear from you.

What's in it for you:
- Continued access to NHS Pension Scheme (subject to eligibility)
- Marie Curie Group Personal Pension Scheme
- Season ticket loan
- Loan schemes for bikes; computers and satellite navigation systems
- Continuous development
- Industry leading training programmes
- Employee Assistance Programme
- Flexible Working

For more information or an informal chat please contact the Legacy & In Memory Development Manager, Amber Jagot, on 07515 134967

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We reserve the right to close this vacancy early. Agencies need not apply.

Marketing and Communications Officer, Midlands and East

£27,255 per annum (pro rata for part time hours)

 (Ref: SUS3441)

Part time, 22.5 hours per week – happy to talk flexible working such as compressed hours or hours to suit around caring commitments

Base: Midlands

About the role

An exciting opportunity for a creative, imaginative individual to take forward this role in our Partnerships Team, as a Marketing and Communications Officer. 

This is a rewarding job in which you will work closely with internal and external partners. Working in collaboration with our existing Marketing and Communications Officer, you will help to build on the team’s strengths in traditional communications work (television, radio, newspapers, magazines), especially with the local media across the region. 

You will have the opportunity to lead on your own specific projects. These projects will include helping us to develop our regional marketing and engagement offer that supports and follows the charity’s guidance on branding / key messages and contributes towards raising Sustrans’ profile.

We are very open to what this might look like, and ideally you will add to our team by bringing new ideas and innovation in the way we communicate with our partners and audiences. 

The role will report to the West Midlands Partnership Manager, whilst working closely with all other regional teams; particularly the England Director, and the Head of Partnerships.

This role may require travel and work at locations as necessary to undertake projects on behalf of Sustrans. Candidates should be based within commutable distance to a local Midlands hub in Birmingham, Peterborough or Nottingham with hybrid home working available.

About you

You will have experience working in a communications environment, with the ability to write and/or edit engaging content for publications, press releases and websites.

Your communication skills, both oral and written, should be exemplary; allowing you to interact with diverse audiences and build relationships with ease.

You should have experience working with creative colleagues and agencies, applying brand and style guidelines with a good understanding of the business communications environment, including media, digital and marketing.

What your manager says

Hi, I’m Ridhi, I’ll be the line manager for this role. I’m excited to bring someone new to the team. We’re looking for someone who can bring some creativity and some interesting ideas and ways to share our work. We can support you to fill the transport knowledge gaps if you have them.

We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups. Sustrans is committed to reducing inequality, valuing diversity and enabling inclusion.

What we offer

In return we can offer ongoing working from home (or a nearby Sustrans office when it’s safe to do so) and a truly flexible, supportive and rewarding working environment.

Wellbeing

• 26 days’ leave per annum plus bank holidays for full-time working
• Ability to buy an extra week of annual leave (pro-rata for part-time staff)
• Staff volunteer days
• 24/7 free, impartial and confidential support service
• Staff Networks
• We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes

Financial

• Group Personal Pension scheme with a 4% or 5% of basic salary contribution being matched by Sustrans
• Bike, computer and season ticket loans
• Discount benefits

Family Friendly

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)

Additional information

• Closing date for the receipt of completed applications is 23:59, Wednesday 15th December
• Interviews will take place via MS Teams on 6th January 2022
• To apply, please complete our online application form. 

About Sustrans

Our vision and mission have never been more relevant.

Across the UK, governments are pledging investment and action on walking and cycling. 

We are working together to make a real difference - creating places where everyone can live and travel happily and healthily, and where nobody is excluded.

Our work wouldn’t be possible without the commitment and dedication of our colleagues.

We are proud of our employee net promoter score, being in the top 20% of all employers across all sectors in the UK, due to our energised, friendly and motivated workforce.

Join Sustrans today and help us get things done, together!

Legacy Engagement Manager

We are looking for a Legacy Engagement Manager to lead the implementation of the Legacy Engagement teams strategic goals to acquire, develop and steward supporters through the legacy journey.

Contract: Full time, permanent

Salary: Circa £34,000 per annum (inner London weighting £3,299 per annum or outer London weighting £1,755 per annum may be applied

Location: UK wide, homebased, flexible

About the Role

We are looking for a Legacy Engagement Manager to acquire, develop and steward supporters through the legacy journey, creating a seamless experience, which fosters supporter loyalty, drives legacy enquiries and grows pledger numbers, to secure and build future legacy income. You will line manage the Legacy Officer and oversee the strategic development of the bespoke Free Will Scheme, using data driven insight and metrics to inform future plans.

About You

As Legacy Engagement Manager, you will have a good level of education (including GCSE passes in English and Maths) and relevant demonstrable industry experience, with a desire for and commitment to learning and continuing professional development.

You will have experience of:

• Development, implementation and evaluation of successful direct marketing or legacy fundraising campaigns and managing external Agencies/suppliers
• Working within a customer/donor relations environment
• Copy writing and of creative and report writing
• Analysing, interpreting and reporting data to inform decision-making
• Development, planning and forecasting
• Charity law and regulation in relation to legacy fundraising, data and information management (e.g. GDPR)
• Line management

You may also have experience in areas such as Legacy, Legacy Fundraiser, Marketing Manager, Legacy Fundraising, Fundraising and Legacy, Legacy and In Memory, Legacy and In Memory Fundraising Manager, Legacy and Memory Manager, Legacy and Memory Fundraising Manager, Legacy Partnerships Manager, Major Donor, Fundraising, Fundraising Manager, Stroke, Charity, Major Donor Fundraiser, Major Donor Fundraising.

An exciting position has become available within the RFEA Central Support Team (CST) based in Birmingham for a Project Nova Client Advisor to join a well established and integrated team. As a Nova Client Advisor you will be hard working, meticulous to detail and conscientious. Working on behalf of the RFEA and Walking With The Wounded Partnership, the principle role will be to provide central registration, tracking and a help desk function for Project Nova.

Project Nova is a support programme for Veterans identified in Police Custody; it is focussed on early intervention, support and diversion at point of arrest in order to prevent re-offending and a potential prison sentence. Project Nova is jointly delivered by RFEA and WWTW and working in partnership with NHS Liaison and Diversion Teams and Police Custody suites.

The ideal applicants for this position will be self-starters with a strong customer focus, excellent telephone manner and be capable of working within a large team and on their own initiative. Excellent communication skills, IT literacy, keyboard skills and interpersonal skills are essential.

Principal Responsibilities

Engagement

• Receive referrals of Nova Veterans (veterans in contact with the Police, in Nova areas, either because they have been arrested or because they are working with the Police as they are at risk of arrest).
• Undertake search for Nova veterans where contact details are missing following referral including use of social media.
• Establish first contact with referred Veterans.
• Support the Nova Team Leaders and Case Managers to engage with veterans.
• Register Nova Veterans on the CRM system.

Support Network Referrals

• Manage referrals for Nova Veterans to organisations in the Support Network, including diary management and reminder calls.

Tracking ans Follow-up

• Contact Nova Veterans who are in the support network following referral.
• Report any issues or problems that the tracking reveals.
• Follow up Nova Veterans at 3 months and 6 months after case closure.
• Provide accurate and responsive telephone, text, social media and email 'helpdesk’ support to Nova Clients and other stakeholders.
• Record all interactions with Clients and other Nova stakeholders.

Ideally applicants should be NVQ 3/4 qualified in Information Advice and Guidance, however, appropriate training will be given.

The successful candidate will be required to work 35 hours per week. Normal working hours will be on a shift pattern between 8.00 am and 8.00 pm Monday to Fridays inclusive. In addition there will be regular Saturday shifts between 8.00 am to 1:30 pm.

The role is offered initially on a one year fixed term contract, but with options to extend and possibly become permanent. A competitive salary package of £19,000 to £20,100 depending on qualifications and experience. Job satisfaction is guaranteed.

To apply, please submit your covering letter and CV. The closing date is 16th December 2021 with interviews scheduled in late December ready to start in the New Year.

Successful candidates will be required to undertake a Ministry of Defence security clearance which requires applicants to have been resident in the UK for over 5 years, an Enhanced DBS disclosure and Non-Police Vetting (NPPV 3).

This is a great opportunity to join our local delivery teams in our Central Region.  We are looking for a Youth Development Lead to manage and support a caseload of Young People into sustainable outcomes and deliver our core employability and enterprise programmes, digitally and face to face within the local areas of Coventry and Warwickshire with some work in the Worcestershire and Herefordshire areas. This role will be part funded by the European Social Fund.

Your responsibilities will include the delivery of a range of sessions to local Young People helping them secure positive outcomes in Employment, Education or Enterprise. Working as part of a small team you will need to be flexible, adaptable and build great relationships with Young People, our delivery partners and volunteers. You will help to deliver our ambitious plans to provide the very best support to young people across the area whilst ensuring the Trust is known to local recruiters for referrals. Within your role you will have responsibility for a specific theme, either Enterprise or employability.

We have the ambition to become the very best organisation within the sector. You will be required to continually innovate, review, and support our operations to ensure we deliver the very best for young people across the area.We want to hear from applicants that have high motivation to succeed, can work to local contract requirements and KPIs and are a great team member.You will collaborate with a wide range of stakeholders (internal and external) and ensure that our delivery plans are achieved, and the quality and impact is high.

The Trust has a behavioural framework which informs all our work with colleagues, young people and partners. Through the process, the successful candidate will demonstrate their ability to lead by example, communicate effectively, continually improve themselves and others and by working as one team deliver results for the benefit of young people.

Kids Club Kampala is a UK charity with a Christian ethos that works to transform the lives of children in the slums of Kampala in Uganda. We help vulnerable kids in Uganda to survive and to thrive by providing for both their immediate needs and strengthening their futures through educating, feeding, protecting, and skilling. We work in partnership with our team in Uganda who passionately lead and implement our projects which are a life line to some of the most vulnerable children in the world. We are an ambitious and growing organization, and this is an exciting time for a committed and passionate individual to join our friendly and supportive team.

The role of the Fundraising Manager is to raise funds for and raise awareness of the work of Kids Club Kampala through developing and implementing the fundraising strategy of the charity. They will focus on building upon existing networks and creating new links and relationships with potential donors. They will work closely with the CEO and lead the Fundraising Team to meet or exceed ambitious fundraising targets, with a focus on fundraising planning, business development, and marketing and communications. This post forms part of our long-term strategy to improve sustainability and increase impact.

We strive to be an inclusive organisation. Non graduates are welcome, and we particularly welcome applications from BAME candidates. This is a full time role, but we are open to this role being undertaken part time and we have a commitment to flexible working. 

Home Based: Working in the community of Sandwell, West Midlands

Job reference: 143

Contract Type: Permanent

Hours: Part time: 18.5 hours, working between Monday to Friday, 9am – 5pm (work pattern to be discussed & agreed at interview)

Salary: £10,000 - £11,219 (full time equivalent £20,000.00 - £22,438.00) per annum (dependent on experience)

Giving people a voice – and making sure it’s heard – is something POhWER does every day. We’re all about promoting equality, challenging unfairness and giving disadvantaged and vulnerable people access to high quality information, advice and advocacy services. POhWER is a registered charity that provides a range of services across England.

We are looking to recruit people who share our core values and can demonstrate that they apply and live those values in their daily working practice.

An exciting opportunity has arisen for a part time role of Community Development Worker to join our West Midlands team to support the Community Manager in the West Midlands.  The post will be home based working mainly across the Sandwell area with support for the further West Midlands as needed.

Applications are sought for one x 0.5 fte.

The Community Development Worker will be expected to undertake the duties as per the Job Description.

The successful candidate will receive a full personalised induction programme and role specific training.  Your line manager and supervisor will support you as you develop into your role.

You would be joining a very friendly, experienced and diverse team of advocates who provide support for citizens across Birmingham and the West Midlands.

You will be promoting POhWER’s services of statutory and non statutory advocacy that support a wide range of vulnerable adults often with profound and multiple needs, so experience of this type of work will be valuable, along with a good working knowledge of public and voluntary organisations.

The successful applicant will be a self-starter with a proven track record in relationship establishment and development and also have experience in community engagement.

Our ideal candidate will have experience in, or a good understanding of, advocacy, information and advice or similar role - ideally in a health, social care or voluntary setting and will have experience of promoting the support of vulnerable adults.

More importantly to us, you will need to share our values and passion about advocacy.

This is an opportunity to add real value to the lives of vulnerable people.

Because of the nature and location of the role, applicants must live within the area; have a full driver’s licence and access to their own transport. Travel expenses will only be paid once in the West Midlands area border.

 As a minimum you should have:  

• A good knowledge and understanding of community development, involvement, empowerment, engagement, and its applications. 
• Experience of coaching and mentoring community facing staff and volunteers. 
• Experience of facilitating individuals and groups. 
• Experience of delivering community development, public and patient engagement and/or user led services. 
• The ability to interpret complex information and convey to non-technical people. 
• Experience of producing management information reports. 
• The ability to perform routine mathematical calculations (for example for the purposes of reporting). 
• Strong organisational skills and time management skills. 
• Good IT skills with knowledge of standard Microsoft office software. 
• Good written and oral communication skills including the ability to write meaningful and succinct reports and undertake public speaking/presentation tasks when required. 
• Good interpersonal skills with the ability to communicate effectively with a wide range of people. 
• A strong corporate team player. 
• Able to develop and maintain strong relationships with stakeholders, staff and the wider management team. 
• A calm, professional and positive approach with a focus on customer service delivery and quality. 
• A collaborative approach. 
• A flexible, creative and solution focused approach.

Ideally you will also have:  

• A background in community engagement and/or development. 
• Knowledge and experience in the public and patient involvement mechanisms and history. 
• Experience of other IT communication tools; twitter/Facebook/Skype/IT conferencing etc. 
• Experience of working with people with a range of disabilities and/or challenging behaviour. 
• Knowledge and/or experience of Self Advocacy approaches. 
• Experience of working to quality standards (e.g. QPM, IIP, ISO etc.). 
• Experience of production of easy read and other alternate format materials.

How to apply

Please submit your CV and cover letter (no longer than 1 side of A4) before the application deadline 9am, Friday 10th December 2021.In your cover letter please include your reasons for applying for the role, a summary of your relevant experience, if you have a drivers licence and access to a car and your notice period.

Please submit your CV and cover letter to [email protected] .net quoting reference 143.

Early application is encouraged, as we will review applications throughout the advertising period.

Closing date: 9am, Friday 10th December 2021

Interviews: 16th & 17th December 2021

For an informal discussion please contact Rebecca Lea, Community Manager.

A DBS check will be required for this post. POhWER is an equal opportunities employer, holder of the Investors in People Silver award and a member of the MINDFUL EMPLOYER scheme. We are a member of the Positive about Disability scheme and disabled applicants who meet all the essential criteria will be guaranteed an interview.

The opportunity

Are you interested in a career in customer service?  Do you love providing excellent customer service? Would you love to work for an amazing charity that funds research that really does save lives?

If that sounds like you, we want to hear from you!

About the role

We’re looking for three Customer Care Advisors to help us provide a fantastic responsive service to all our customers. 

Acting as one of the first points of contact with the customers, representing British Heart Foundation (BHF) you’ll provide an exceptional level of customer service. You’ll respond to and resolve inbound customers, supporters and fundraisers queries via telephone, email and live chat. 

This role is fast paced and you'll be able o take account for your own work and actions. Using the BHF’s Customer Relationship Management (CRM) database you’ll keep records of all contact made, updating customers’ addresses, contact preferences and all other admin needs.

We're open to receiving applications from candidates UK wide. Candidates would work a blended contract between home and office working and there will be a requirement for a weekly presence at our Birmingham hub.

Please note these are fixed term contracts for 6 months, with the potential to be extended to 12 months. 

About you

With a high standard of written and spoken English, you’ll have experience working in an call centre environment.You’ll be a fantastic communicator, able to listen and problem solve and able to work at pace. 

You'll have a good standard of IT skills and computer literacy specifically relating to Microsoft Office packages, database/CRM systems and the recording/inputting of data.

With a real passion for delivering world-class customer service, you'll be able to demonstrate excellent customer service skills, with energy and empathy by telephone and in writing. You’ll also be able to demonstrate attention to detail and will have excellent administrative and time management skills to deliver results on time and within target.

About us

We’re here to keep hearts beating and blood flowing. With research spanning all heart and circulatory diseases, we are out to beat the world’s biggest killers. From head to toe you have over 60,000 miles of blood vessels in your body so we have our work cut out.

Here at the BHF we understand that you might need a little help balancing your work and home life.  Many of our people work flexibly in many different ways. Please feel free to talk to us about the flexibility you may need; we’re happy to explore what’s possible for you and the role.

We celebrate diversity and make inclusion part of what we do every day. Diversity and Inclusion forms a main pillar in our People Experience Strategy. Our aim is for all of our colleagues and volunteers to bring their true self to work.

Interview process 

The interview process will be held over MS Teams. 

How to apply 
 

It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up to date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Our recruitment process requires that successful candidates are asked to consent to a Basic criminal records check and any offer of employment will be subject to a satisfactory basic DBS check.