Supporter Engagement Project Manager Jobs

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:

Innovative – Collaborative – Authentic – Resourceful – Energetic. 

We have an incredible opportunity for a SENIOR NEW BUSINESS MANAGER – REGIONAL CORPORATES to join our team.

Please see below for more information on what just might be your future role.

About You

Are you experienced in new business supporter acquisition in national charities? Have you got 3 years experience winning new business for charities? Are you familiar with community fundraising and supporter engagement? Have you managed a team towards an ambitious target? If you have this and would love to help us become more visible in communities then please read on.

About the Role

You will lead 2 Business Development Managers directly to deliver a 6-figure team new business target across the country. You will also support the upskilling and support of our Area Fundraising Managers in their local new business endeavours. You will ensure a solid strategy, creative prospecting plan and pipeline management to achieve our agreed targets as well as have your own personal pipeline. You will also support the team in liaising with our national Corporate Partnership team, Marketing teams and more to ensure the team have everything they need to identify, prospect, win and report on new business. 

About the Team

You are joining a passionate team part way through a 3-year strategy implementation that has seen the team forecast to almost double income within 2 years.

Part of the Commercial Directorate which has ambitious growth plans focussed on growing our supporter base.

Q is an ambitious initiative connecting thousands of people working to make health and care better across the UK and Ireland. Q is part of respected charity the Health Foundation, working in partnership with organisations across the UK and Ireland. You can find out more on Q’s website.

As the Innovation and Collaboration Manager, you will design and lead projects and programmes of work that support health and care practitioners, including senior leaders and patients, to make progress on some of the most complex challenges facing the health care sector.

Critical to success will be experience of service design, systems thinking and/or improvement approaches, both through direct experience and coaching others to use these approaches to achieve support systems change. You’ll have experience working with people at senior levels and enabling collaboration in groups and teams from diverse backgrounds.

Collaborative by nature and training, you’ll have excellent interpersonal skills with the ability to network, build and maintain collaborative relationships with a range of stakeholders and to influence stakeholders to secure buy-in and engagement. Strong project management, communication and organisation skills will be expected.

This is a fantastic opportunity to join a widely respected and dynamic initiative.

To find out more about the role and what we are looking for, please click on the link below to be redirected to our careers website.

Job Title: Partnership Development Manager

Salary: £34,500.

Contract Type: Contract for 18 months; there is a strong possibility that currently anticipated growth in the team may see this role become permanent during the contract term. Full time (35 hours per week) although flexible hours may be considered; the role may require occasional evening and weekend work  

Working location: Home based. The post holder should expect to come into the office a minimum of two days per month, with the possibility of up to five days per month being routinely required. 

Reporting to: Partnership Development Lead, Corporate Partnerships team 
 

BACKGROUND   

The latest research suggesting that the number of children and young people at risk of hunger has rocketed to three million means that one in five children don't have enough to eat.   

When a child is too hungry to learn, when they’re aching for something to eat, they can’t concentrate. They can’t absorb information. Big feelings and worries can be impossible to control. They fall behind in their studies.  

Magic Breakfast provide a nutritious and filling breakfast to over 200,000 children and young people every school day. We work with schools in areas of high disadvantage, helping staff target the children most in need without barrier or stigma.   

Magic Breakfast are ambitious to grow our impact in order to remove hunger as a barrier to learning for all children and young people in the UK. To do this, we need to continue to grow our fundraised income, of which new corporate income is a significant element.

JOB INFORMATION

We are seeking candidates who are after the next step in their fundraising journey. You will already have strong credentials and be ready to start your journey into Partnership Management which will include leading in delivering the new business plan and working closely with colleagues in the Partnership Development team and across the organisation to identify, create and secure new strategic, multi-year corporate partnerships 

You’ll be ambitious to take the next step and we are on hand to support and offer you training and a positive working environment to allow you to gain confidence and knowledge in the role at a steady pace.

KEY RESPONSIBILITIES 

• Building a pipeline that reflects Magic Breakfast’s restricted and unrestricted funding needs, including Gift in Kind requirements, working with the Partnership Research Executive to research and identify prospects with potential.  
• Making use of multiple tactics to secure meetings with prospects including, for example, cold calling, emailing, running events, event networking and social selling on platforms like LinkedIn.
• Ensuring that risk-screening and due diligence processes have been completed in line with Magic Breakfast’s Ethical Fundraising and Due Diligence policies. 
• Understanding each prospect’s strategic interests through meetings, discussions and research and defining the mutual advantage in partnership. 
• Developing and delivering engaging, relevant and impactful pitches and written proposals to prospective partners.  

APPLICATION PROCESS

We have a firm commitment to encouraging fairness and diversity in our workforce and we encourage applications from people who identify as Black, Asian or from a Minority background, who are underrepresented in our organisation.  

Should you wish to discuss the role before applying please email our People and Culture Team, hr@magicbreakfast.  com

Shortlisting - Wednesday 15th May

First interview - Tuesday 21 May, Wednesday 22 May 

Second interview – Tuesday 4th June, Wednesday 5th June – morning only

 

The purpose of the role is to drive and deliver our ambitious fundraising strategy in order to support the work of Life. The Individual Giving Manager is responsible for shaping and delivering the end-to-end experience of existing supporters as well as attaining new supporters.

Reporting to the Director of Income Generation and leading the Individual Giving Team, the post holder will work closely with colleagues across the fundraising and marketing teams to; create, test, monitor and evaluate appeals and campaigns, lead on Legacy (and in-memoriam giving) lottery and raffle and other income streams associated with individual giving. The post holder will be working to and reporting on ambitious income and expenditure targets and ensuring that supporters have a positive experience of the charity.

The postholder will lead a Donor Administration Manager to deliver on a positive donor/supporter experience with the aim of retention of current supporters for the long term as well as acquisition of new donors, maximising the potential of all of our supporters. It forms a central part of the overall fundraising strategy, with the ultimate aim of growing our individual giving income to increase the impact of the charity and benefit those needing support in pregnancy, pregnancy loss or in the early years of a baby.

Key Responsibilities:

· Design, develop and implement a cohesive supporter journey strategy focussed on supporter needs and continuous re-engagement

· Champion best practice and stewardship with individual supporters

· Grow one-off donations and regular gifts and maximise the acquisition of new supporters through direct mail and digital marketing

· Co-ordinate all communications and messaging targeted at existing supporters

· Measure performance against campaigns and appeals

· Lead on marketing and communications around Legacy giving and the Legacy and In-Memoriam supporters journey

· Lead on other forms of individual giving income streams such as the lottery or raffles, horizon scanning for new opportunities

· Ensure that CRM data is used effectively across the charity

· Ensure that GDPR policies and procedures are regularly reviewed and updated and adhered to across the organisation

· Support data benchmarking, prospect research and audits as required

· As part of a new organisation-wide approach, identify and embrace new digital opportunities, trends and technologies in relation to supporter experience and direct marketing

 Individual giving, core fundraising activity

 · Plan, organise and deliver a broad range of ongoing and specific fundraising campaigns and activities

· Regularly review campaign deliverables to ensure targets are on track or adjustments are put in place to mitigate any shortfalls etc

· Regularly report back to the Director of Income Generation on plans and activities

· Lead and manage the Supporter Journeys mapping and implementation programme across a range of channels and products

· Identify and develop key audience segments, in conjunction with the marketing team

· Proactively keep up to date with new trends, technologies and opportunities in relation to supporter experience and direct marketing

· Develop peer networks across the sector

· Responsible for budget management and financial approvals

· As part of ongoing annual operational planning, monitor income and expenditure and draw up relevant departmental budgets

Research & Service Development

 · Identify individual giving trends and use this knowledge to continually develop new products for the charity

· In line with GDPR and complying with all legislation and the Code of Fundraising Practice: ensure fundraising and campaigns are insight-led and focused on long-term growth

· Oversee the compliance of third party agencies to ensure activity is carried out in line with the values of Life, the Fundraising Code of Practice and the law

· Input fully into the wider fundraising strategy by working closely with fellow managers and the team as a whole

 

Information Management

 · Ensure data and information systems are up to date and provide an accurate picture of supporter segmentation, communications, preferences, permissions, requests, gifts and pledges

· Create regular and detailed reports to monitor individual giving performance against campaigns and targets

· Support the maintenance of the database to ensure records are updated, procured and implemented.

Personal and People Development

 · Ensure personal continuing professional development is maintained, including attending relevant internal and external development training and workshops.

· Ability to manage own objectives and areas of responsibility within charity projects to ensure deadlines and financial targets are met.

· The post holder will be expected to liaise within the team and with key stakeholders as well as supervising specific projects and campaigns.

Line management responsibility for the Fundraising Insight & Database Officers, providing day to day management support, appraisals and objective setting, as well as working with these postholders on their own personal and career development.

Focused on developing cultural and accessible opportunities for new and existing audiences, building local and long-term relationships, embedding meaningful and relevant ways of working with young people and collaborating with artists, partners, programme team to create impact. Emphasising an audience-centred approach, this new role has been established to develop and deliver new initiatives and engagement projects that bridge the gap between artistic programme and communities.

Key aims include:
• Platform new narratives, underrepresented perspectives and reflective discourse to widen audience engagement
• Futureproof the creative industry for generations to come through inclusive pathways and progression routes – supporting young people that enter the programme to expand and grow skills set and build the talent pipeline.
• To produce programmes that have impact by ensuring effective implementation of the Learning and Engagement and Audience Development strategy.

Strategy
• Deliver on the ICA’s vision and mission, the L&E strategy, audience development targets, increasing reach to work with diverse audiences, working to team targets and SMART objectives. Promote equality and inclusivity in all aspects of work.
• Instigating new collaborative models to engage with contemporary society that leverages the ICA’s assets as a resource.
Programme delivery
• Working closely with the Head of Learning and Engagement to devise and produce ICA’s Learning and Engagement programme, including co-creating with young people on our core youth projects (ICA Creatives and youth forum), monthly talks programme, book launches, symposia, workshops (inc reading groups), residencies.
• Developing programme that is responsive to the artistic programme and audience need.
• Develop and maintain partnerships with institutions including higher education and third sector for collaborative purposes and to grow new audiences.
• Liaise and collaborate with the Bookstore Manager on creating opportunities in line with the talks programme and book launches. 
• Ensure programmes are accessible, in content, language and reach.
• Contracting freelance artists, facilitators, and other collaborators, ensuring they understand and apply the organisation ethos and policies in their approach to work.
• Devising and delivering new online content opportunities, that create programme visibility, promote and target audience reach, including contributing towards digital strategies (in collaboration with comms team).
• Contribute to and participate in a collaborative working environment, including weekly team discussions and other conversations.

Finance Management
• Manage the project budget ensuring both quality control and good value for money, including authorising expenditure via any payment method, tracking all transactions, and tracking actual, committed, and forecast (uncommitted) costs. With oversight from Head of L&E.
• Track income, request sales invoices, and submit a third-party audit trail for all income received.
• Reconcile project budgets and cashflow to our accounting system monthly, in collaboration with the Finance Manager.

Comms & Marketing
• Work to maintain the profile of ICA and our projects.
• Work with the Communications Team to plan and deliver communication and participant recruitment campaigns and implement appropriate strategic marketing for each project.
• Arrange photography and video documentation as necessary.
• Write copy in line with ICA guidelines to promote programme

General Administration
• Ensure all day-to-day project administration is carried out efficiently and appropriately.
• Maintain that all project activity and outcomes are carried out in line with ICA’s policies and procedures, including and not limited to insurance, liability, health & safety, safeguarding, privacy & data protection, access, equity, diversity, inclusion, safer spaces, and anti-racism.
• Work in a sustainable and environmentally conscious manner in the production and presentation of ICA programme.
• Maintaining data collection to contribute towards evaluation, tracking monitoring information to monitor impact.

KEY REQUIREMENTS:
• At least 5 years’ experience of working effectively as a producer in the cultural sector within a participation / learning / engagement context
• A strong track record of producing programmes that respond to audience need and create impact
• Experience working with diverse audiences including young people and communities
• Knowledge of access, diversity, equality and inclusion, anti-racism policies in the cultural sector.
• Growth specific mind-set; adaptive and fresh thinking in new approaches to engage audiences
• Experience of working with artists and supporting them in complex project delivery
• Excellent project management, administrative and organisational skills
• Good numeracy and project budgeting skills
• IT literate and confident across a range of programmes and platforms
• A strong written and oral communication skills with an ability to communicate effectively with a diverse group of people
• Awareness of safeguarding management principles and best practices
• Keen interest in contemporary culture and shifts in generations and society.

Let your passion and skills shine! If your dream is to save animals, put your best skills to work and join our passionate team today!

Job Title: Country Manager

Salary: £35,000

Location: Remote (for now) - Geographic area: UK, English speaking

Reports To: Founder / CEO

Job Type: Temporary / Full-Time35 hours/week or Part-time 20 hours/week considered.

Closing date: 21st May 2024

About Us:

Thank you for your interest in our Country Manager role. ROLDA (Romanian League in Defence of Animals) is a small animal welfare charity working to improve the lives of dogs, cats, and other animals in Romania and internationally. Since its establishment in 2006, ROLDA has become a beacon of hope for the millions of vulnerable stray animals in Romania – one of Europe's economically poorest nations. Our mission is to manage the homeless animal population, estimated to be millions, through six key focuses: rescue, rehabilitation, sheltering, sterilisation, and education. Within our shelters, inspired by British kennel design and maintained to meet EU animal welfare standards, we can house up to 700 stray dogs at a time. Here, they receive complete veterinary care, rehabilitation, and preparation for rehoming. Since 2006, we have helped over 48,000 animals (primarily dogs and cats) and built two shelters for dogs and one for disabled and senior cats. We also distribute support, primarily through small grants, to six other charities in Romania and over 40 shelters in Ukraine. We rehome mainly in Switzerland, Sweden, and the UK. In addition to our efforts in rescuing and rehoming animals, ROLDA tackles the root cause of Romania's homeless animals through comprehensive neutering programmes and educational initiatives. Since 2006, we have successfully neutered nearly 20,000 cats and dogs, significantly impacting Romania's severe overpopulation of animals.

Job Overview:

As the Country Manager, you will play a pivotal role in shaping the growth and impact of ROLDA in the UK. This is a remote position (for now) that requires strategic thinking, people management skills, financial acumen, and a commitment to achieving our organisational objectives.

Key Responsibilities:

Strategy Development:

Collaborate with the Board to develop and implement growth strategies for the organisation.

Drive initiatives such as increasing adoptions, fostering programmes, volunteer engagement, and support fundraising activities.

Support Fundraising Manager with income generation growth

Research and Insight:

Represent the charity externally and liaise with other charities, including other ROLDA branches.

Stay informed about industry trends, research, and insights to inform organisational strategies.

People Management:

Empower and develop the small operational team, including volunteers providing leadership and necessary resources for successful completion of initiatives.

Support the recruitment of volunteers.

Foster a positive and collaborative work environment and strong relationships with stakeholders.

Manage and evaluate team performance, providing guidance and feedback as necessary.

Maintain effective communication with the UK and international team of ROLDA and its partners, collaborators.

Financial Management:

Develop and control operational budgets to ensure adequate resources for meeting ROLDA’s objectives.

Problem Solving:

Find innovative solutions to complex problems, adapting strategies to overcome challenges.

Policy and Procedure Development:

Create, develop, and manage operational policies and procedures.

Legal Compliance:

Ensure all legal and regulatory documents are filed, reported, and compliant with laws.

Abilities and competencies

Working remotely for ROLDA, a small international charity requires a unique set of abilities and competencies.

• The ability to be self-motivated with a high level of self-discipline and motivation
• Clear and concise communication skills
• Proficient in using digital tools and platforms for virtual collaboration and project management.
• Effective organisation and time management skills
• Excellent skills in building and maintaining relationships, even in a virtual environment.
• The capacity to work independently and make decisions without constant supervision in a remote setting.
• Passionate about the work of ROLDA with a commitment to animal welfare

 

Experience required:

· Proven experience in strategic planning, peopleand financial management.

· Demonstrated success in leading and managing teams in the nonprofit sector.

· Strong problem-solving skills and ability to adapt to changing circumstances.

· Excellent communication and interpersonal skills.

· Knowledge of legal and regulatory requirements related to charities in the UK.

Benefits:

· Flexible work arrangements: We offer flexible work hours and the option to work remotely to support your work-life balance.

· Meaningful work: Join a team dedicated to making a real difference to animals in need and see the direct impact of your efforts.

· Opportunities for leadership: Take on this leadership role and gain valuable experience and career growth opportunities.

· Inclusive culture: Be part of a diverse and inclusive team that values and respects all members.

How to Apply:

Please submit your CV and a cover letter outlining your relevant experience.

ROLDA is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Contract: 12-18 month fixed term contract.
Salary: London - £40,927 | Outside of London £38,892
Location: Remote (UK) with travel to our London and Bristol offices when required.

Closing date: Sunday 12 May 2024.

When a child is diagnosed with cancer life becomes full of fear, for them and their family. Fear of treatment, but also of families being torn apart, overwhelming money worries, of having nowhere to turn, no one to talk to.

At Young Lives vs Cancer, we help children and young people (0-25) and their families find the strength to face whatever cancer throws at them. Join us and your skills will make a real difference to the lives of young cancer patients.

About the role

Are you passionate about making transformational change happen? Experience in marketing strategy and project management? Then this is the perfect role for you.

Here at Young Lives vs Cancer we understand the incredible power our supporters have to make change happen for young cancer patients and their families and this is why it features as one of our core strategic priorities in our current corporate plan.

To support our plans a new audience function has been created within the Brand and Marketing Communications team and we are looking for an experienced and passionate project manager to lead this piece of work and transform the experience our audiences have with us. Our vision is that we become an audience led organisation, driven by insight and outcomes and we can’t wait for you to join our team to make this happen.

Young Lives vs Cancer is open to and in support of flexible working. Your flexibility requirements and that of the role will be discussed at interview stage with you.

This role is remote and can be based anywhere in the UK with occasional visits to our London / Bristol offices.

We would love to hear from you if you have:

• Used project management frameworks, in particular Agile, to successfully manage projects around marketing strategy & activity, audience segmentation, principles of customer relationship management and development of audience journeys.
• A creative thinker, with significant experience of encouraging innovation amongst colleagues with demonstrable results.
• Impact focussed and highly analytical, using data to make smart decisions.
• Experience of influencing, collaborating and negotiating stakeholders at all levels to incite passion and enthusiasm around a strategic cause.

Diversity declaration

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their race, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation.

We are committed to taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities and creating equitable opportunities for all. We are passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation, as well as reflective of the diverse children and young people we support. Click here to find out more about our Diversity, Inclusion, Equity and Belonging strategy.

Accessibility

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible.  Please get in touch with us if you would like to discuss any specific requirements.

What we offer

In return for your commitment, we offer a great reward package, which includes generous annual and family/ caring leave entitlements, enhanced pension and employee savings scheme. To find out more about our benefits package, have a look on our website.

If you join us, you will be part of a community that is committed make a difference to the lives of children and young people with cancer. Young Lives vs Cancer is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.

You may have experience of the following: Audience Engagement Strategy Manager, Marketing Transformation Lead, Audience Experience Project Lead, Marketing Insight Manager, Stakeholder Engagement Specialist, Audience Insight Project Manager, Marketing Innovation Coordinator, Agile Marketing Strategist, Customer Relationship Development Manager, Audience Transformation Specialist, etc.

REF-213 327

We are looking for a Partner Engagement Manager to promote and develop the work of Family Fund, and contribute to our profile within the disability sector in Wales.

Are you looking for a role where your skills can directly benefit families raising disabled or seriously ill children and young people?

The role

As Partner Engagement Manager you will promote and develop the work of Family Fund in its reach to families. You’ll also contribute to its profile within the disability sector in Wales and with key Government/political stakeholders.

You will proactively work with a wide range of public, private and third sector organisations. Your goal will be to ensure Family Fund’s strategy is understood, and that mutually beneficial relationships are formed. In addition, you will seek out opportunities which allow Family Fund to achieve its key priorities, deliver added value for funders, and secure positive outcomes for our beneficiaries.

You will be acknowledged as a senior Family Fund representative across the disability sector, deputising for the Group CEO, or Directors on committees and at events as required.

Finally, you will build effective partnerships and proactively develop activities with key organisations across public, private and third sectors.

If you join us, you’ll be:

• Ensuring that Family Fund’s profile remains high amongst key organisations.
• Promoting the support offered by Family Fund to support demand generation, including targeted work in relation to our Equality, Diversity and Inclusion objectives.
• Being Family Fund’s key point of contact for all partners and stakeholders in Wales.
• Engage in sector working groups and consortia to help secure improved support for families raising disabled children.

About you 

For this role you will need to have experience of presenting to external stakeholders and representing an organisation in a professional capacity. You’ll also need experience of managing budgets and delivering projects.

To be successful in this role you will need to be self-motivated and be able to engage positively with different teams.  You must be flexible, adaptable and resilient to work demands and change. This post is home based with regular travel.

About us

Family Fund is a great place to work for great people. We provide a challenging and rewarding working environment where every staff member can make their mark.

We are a values based organisation and we aim to show our values in all that we do. Read our staff stories here, and see how our staff display our values every day.

We commit to inclusion, equality and diversity and we welcome applications from all parts of the community. Family Fund is a Disability Confident Employer. We will invite to interview all disabled applicants who meet the requirements for the role. If you have a disability, and are happy to let us know, please highlight this in your covering letter. We have also signed the Armed Forces Covenant and we welcome applications from the Armed Forces Community.

How to apply

When you’re ready to apply, complete the online application and submit a CV and a covering letter. Your letter will need to explain what skills and qualities you would bring to the team.

For more information, please read and download the job description available on our website.

The successful candidate must complete pre-employment checks that meet the Baseline Personnel Security Standard. This includes a requirement to undergo a right to work check and employment history verification.

Are you an inspirational leader with significant experience in leading successful Fundraising or Income Generation teams? Samaritans is looking for a new Assistant Director of Supporter Engagement. 

​

You’ll lead our mission in creating a first-class experience for our invaluable supporters. If you're passionate about driving change, fostering high-performing teams, and championing supporters, we want to hear from you!

​

• £75,000-£78,000 per annum

• Permanent, full time role (35 hours per week)

• Hybrid working: Linked to our Ewell (Surrey) office with home and office working 

• In office working - we'd love to see you in person at least twice a month

• We are passionate about flexible working, talk to us about your preferences

​

Your Role

As our Assistant Director of Supporter Engagement, you'll be an integral part of our External Engagement team, reporting to our Executive Director. Your days will be filled with strategic challenges and opportunities as you lead and manage our supporter engagement activities. From developing fundraising strategies, to overseeing our diverse portfolio of fundraising products, your leadership will drive sustainable growth in voluntary income and support.

​

You’ll inspire and nurture a talented team including Individual Giving, Legacies & Supporter Care, Community &  Events and Income Data and CRM. We are a passionate and supportive team, with a team culture that we're proud of, and together we are transforming supporter engagement at Samaritans. 

​

What makes this role unique 

You’ll be working for one of the UK & ROI’s most trusted charity brands. Samaritans has over 23,000 volunteers & staff dedicated to ensuring we can be there for anyone struggling to cope. Our network of passionate supporters creates a rich and diverse range of opportunities for sustainable growth. 

​

At Samaritans, we're dedicated to our vision of fewer lives lost to suicide. Our commitment to equity, diversity, and inclusion is at the heart of everything we do, along with our unwavering belief in the importance of incorporating the voices and insights of those with lived experience.

​

What you’ll bring: 

• Proven leadership and management abilities, with a knack for empowering and motivating teams.

• Extensive fundraising experience and a track record of success in income generation.

• Strategic understanding of how to use customer data to increase engagement and income.

• Strong interpersonal and communication skills, with a considered approach to strategic challenges. 

Job Description is here​

​

What’s in it for you – our benefits 

So, you want to work for us? Good choice. We like it here too. We offer competitive salaries, flexible and hybrid working to suit your needs, family-friendly policies, 28 days annual leave inclusive of wellbeing days and a matched pension contribution up to 5%. You’ll have a structured induction and ongoing projects, secondments & learning opportunities. We also have colleague-led affinity groups made up of people with shared identities. 

​

Your health and wellbeing is our priority. We have a staff community of Mental Health First Aiders, a Health Cash Plan and an Employee Assistance Programme. You’ll have free subscriptions to Headspace (your personal guide to mindfulness, sleep, focus, movement, and more) & Perkbox (an employee benefits platform with online exercise classes). That’s not all. We listen to your ideas and have staff forum and social committee networks.

​

Hybrid and flexible working 

We are a flexible organisation, and we embrace hybrid working – a mix of connecting in person and remotely. We’re aware that the world is changing, and we all want and need different things from our work and home lives. So, if you need to walk the dog, pick up your children, go to the gym, or have commitments outside of work, we’re open to talking through flexible working options that work for you and us. 

​

Being Inclusive 

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from Disabled, BAME and LGBTQ+ candidates, as these people are under-represented at Samaritans. 

​

Application 

If this sounds like the opportunity for you, apply. You’ll be asked to upload your CV and cover letter (2 pages max). Please include within your cover letter your transferable skills, motivations for applying and what you believe to be the key current challenges and opportunities for supporter engagement teams within the UK. 

​

Applications close at 9 am on Wednesday 1 May. First stage video interviews on 9 and 10 May, with final face to face interviews likely 14 and 15 May in Ewell (Surrey). 

​

Join Samaritans in our mission to create a world where everyone has the support they need. Apply now and be a part of something truly impactful.

Individual Giving Membership Manager (Retention)

Full Time (37.5 hours Monday to Friday) | Fixed Term Contract 12 months | up to £40,256 per annum plus benefits | Location: Hybrid basis (Bath)

We’re a dedicated, inspiring and forward-thinking healthcare charity and our mission is to improve the bone health of the nation and prevent osteoporosis by influencing healthcare providers and professionals; supporting services to help our beneficiaries; and drive research. We’re also proud to have a committed, highly engaged workforce, as shown by our 92% employee engagement rating, which puts us comfortably in the top 20% of charities and we want to attract the brightest and the best to help us beat this condition and change society for the better.

In this exciting role, you’ll optimise and develop our supporter and member retention programmes. Reporting to the Head of Supporter Engagement, you’ll retain, reactivate and develop individual supporters and members, ensuring they have the best experience, maximising their lifetime value. You’ll work closely with the Acquisition Manager as required and will manage a team of five.

You’ll plan and execute individual giving campaigns, manage and develop our membership programme, and carry out legacy marketing, supporter stewardship both on and offline.

Do you have experience in developing and managing a range of direct marketing/fundraising channels and campaigns?

Are you highly numerate and able to set and manage business plans and budgets, and analyse and interpret campaign results?

Do you have experience of using CRM databases and using data to provide audience insight?

Have you got excellent communication and interpersonal skills and the ability to build effective relationships?

We’re looking for an innovative, highly organised, self-starter, with the ability to plan and deliver campaigns in a timely manner. You will have strong attention to detail and be able to manage multiple projects whilst working to tight deadlines.

If this is you, and you’re looking to join a fantastic organisation and team where you can really make a difference, we’d love to hear from you.
Location - You would benefit from the flexibility to work on a hybrid basis attending our central Bath office at least 20% of your time each month.

How to apply

To apply, applicants should provide a comprehensive CV, including details of relevant experience and achievements. This should be supplemented by a supporting statement, demonstrating how your skills and experience meet the person specification.

We particularly welcome qualified applicants from ethnic minorities as they are under-represented in the team.

Want to know more? For more details on this exciting role, please download the job description. The closing date is Thursday 16 May 2024 (9am).

REF-213 653

About Smart Works 

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed. After visiting Smart Works, 69% of clients secure a job within a month, gaining financial independence and transforming their lives.

More information about who we are can be found on our website.

About the role  

As the charity works to double the number of women it helps, we are recruiting for a Fundraising Events Lead to join our Newcastle team. Reporting to the Centre Manager, they will engage new and existing supporters and achieve income targets, raising vital funds across events and community fundraising to support of our mission.

In practice, this involves identifying new locations to deliver our annual events calendar including our sustainable fashion sales, and delivering our annual community fundraising campaign to target income, Cycle for Smart Works.

They will also work with our Communications Assistant to deliver engaging digital content about our events and community fundraising initiatives across various social media platforms.

The successful candidate will have good relationship building skills to ensure lasting and mutually beneficial event partnerships, and excellent written communication skills.

The role will be based at our Smart Works centre in Newcastle with occasional travel to set-up and host corporate and community events. Occasional weekend and evening work is also required to lead and support on our events calendar.

This is a fantastic opportunity for someone looking to elevate their career in events and community fundraising for a worthy cause. If you can multi-task and are a strong networker, we would love to hear from you.

Duties and responsibilities

• Leading on Smart Works Newcastle’s signature fundraising events, including high-end supporter events, fashion sales, and pop-up shops, managing the project from planning to execution and ensuring income targets of circa £55K are met.
• Effectively steward and manage multiple event partners to increase annual gift-in-kind support, clothing donations and engagement.
• Manage all external stakeholders involved in an event, sharing event briefs with the staff and trustee team.
• Seek networking opportunities to grow our supporter base, through community fundraising and corporate partnerships, owning KPI income targets for community and events.
• Working with the London HQ Community Fundraising Manager, to deliver our annual community fundraising campaigns such as Cycle for Smart Works and local events such as the Great North Run to income target c. £20k.
• Deliver an event from concept to delivery, ensuring key metrics are shared with the Communications Assistant to update our stakeholder groups accordingly.
• Supporting the team with other income generation streams such as grant applications, corporate relationships and working with the London HQ functions for each stream.

Personal Specification 

Essential criteria

• Demonstrable experience in event management and delivery, raising income in excess of £55k per annum. Event management in a fundraising capacity is highly desirable.
• Strong relationship building skills and confidence managing various stakeholders.
• Target driven with excellent organisation and time management capabilities, demonstrating an ability to prioritise and work to deadlines.
• Effective project-management skills, with proven experience managing multiple projects simultaneously.

Desirable Criteria

• Experience of writing applications for charitable trust grants is highly desirable.
• A detailed understanding of the fundraising landscape across Newcastle is highly desirable.
• Confident user of Microsoft Office (including PowerPoint, Word, and Excel) and digital content creation software such as Canva and Adobe InDesign, for professional settings.
• Experience in a fundraising or sales-based role.
• Experience working with VIPs or influencers.

How to Apply  

Please visit our website or click "Apply Now" to find out more information - we can't wait to hear from you.

Location: Hybrid working part London Office (Islington, London) part home work (the post holder will work a minimum of 1 day per week in the office) or flexible location home working. 

Salary:  £38,450 per annum if London based or £35,850 per annum if home based

Hours: 35 hours per week 

This is a fixed-term role for 8 months. 

Please note that interviews will be scheduled as and when applications are received so please apply promptly as the vacancy will close once we have appointed a successful candidate. 

Who we are looking for 

We are looking for a Digital Project Manager to join our ambitious and growing type 1 diabetes charity, JDRF, as part of the digital and marketing team.

As a digital professional with previous charity or digital agency experience, you will be at the forefront of helping to drive digital transformation, building awareness of the work we do and the life-changing impact of type 1 diabetes.

You will support the implementation of a digital programme plan to carry out the development and refresh of several digital products and platforms in line with user needs and business objectives. You will collaborate with internal stakeholders, digital agencies and platform providers to ensure that developments meet quality standards around design, usability, user experience and accessibility, ensuring excellent experiences for our audiences. You will help co-ordinate tasks and resources and track project progress, contribute to user acceptance testing and content audits and updates. You will also be a confident advocate for UX best practice and building brand awareness.

An experienced digital professional, you may have worked for a charity or digital agency before in a similar role. You will be motivated by delivering high quality digital products and will be familiar with a range of digital channels and platforms. You will be ever-curious, always seeking to improve your skills and adopt new approaches. 

Experience required 

You’ll have previous experience of: 

• Digital project management

• Working with digital agency suppliers including developers

• Collaborating with a range of internal and external stakeholders

• Conducting user acceptance testing 

About JDRF 

JDRF is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at JDRF, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements 

• Flexible working and will consider compressed hours 

• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service 

• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment 

• Season ticket and cycle loan 

• Pension scheme 

• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates 

• Personalised training to suit your career aspirations and professional development 

‘JDRF is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age.’ 

• 35 hours a week
• 100 Berkshire Place, Winnersh, Wokingham RG41 5RD
• Hybrid or remote considered
• Previous experience is desirable but not essential - we are looking for a quick learner who is able to use their initiative to develop within the role 

About us:

Colostomy UK is a national charity that offers support and advice to people who have had stoma surgery (ostomates) and those who care about them. We help ostomates to return to sports, hobbies and other activities after surgery, and give them the confidence to return to a full life and take on fresh challenges. Our campaigns raise awareness of life with a stoma and encourage organisations to make their facilities more inclusive.

About the role:

As the Fundraising Executive you will work to grow income through developing our community engagement, attracting, building and managing relationships with a range of supporters (individual donors and fundraisers, community groups, local businesses, volunteers etc). You will lead on the stewardship of events and challenges, including our annual Step Up campaign, by supporting individuals and groups to raise funds through fundraising activities. The post-holder will also support the recording of donations, send appropriate acknowledgements, review fundraising materials, and prepare fundraising content for social media, our website and our quarterly magazine, Tidings. The right candidate will be in a prime position for career progression as we grow our small team.

Our ideal candidate:

We are looking for a motivated, confident individual with strong organisational skills and an impeccable attention to detail, who is passionate about supporting people living with stomas and those who care about them. The successful applicant will be expected to have a broad understanding of a range of income generation methods and communication styles, and the third sector. Previous experience is desirable, not essential. 

If you’re interested in applying and would like to work with us, but are unsure if you have the right skills and experience we’d still love to hear from you – we don’t expect everyone to meet all of the essential criteria listed in the job pack

Core role responsibilities

 · Working alongside the Fundraising Manager to implement the fundraising strategy, with a focus on building unrestricted income

· Donor stewardship, including recording and thanking for donations, and other supporter communications, to encourage long-term, repeat support – engaging existing supporters, making them feel valued, proud, and committed to supporting the charity

· Working with our supporters to organise and host interesting activities and events in the community and digitally, to significantly increase fundraising income; ensuring excellent support of their activities during planning and delivery, and arranging attendance from the Colostomy UK team and volunteers as appropriate

· Preparing appealing fundraising materials and content for all types of communications

· Representing and raising the profile of the organisation externally by giving presentations and promoting the need for fundraising among different audiences

· Working with the Marketing & Social Media Executive to ensure fundraising is included in our public-facing communications, to supporters and audiences on social media, in newsletters and on other channels; ensuring our website, social media channels and print material are kept up to date with fundraising news and activities that inspire engagement and giving

· Supporting fundraising with analysis and reports to enable us to continue to build and improve our profile; monitoring engagement and conversions from different fundraising campaigns

The job pack includes the full job description and person specification.

We have a range of benefits that we offer our team, these include:

• Private Health Care, including an employee assistance programme, remote GP, counselling, physiotherapy, medical diagnostics and treatment.
• Access to benefit platform for a wide range of discounts on everyday spends plus gym discounts.
• Increased annual leave allowance based on length of service, up to 30 days 
• Season ticket loan
• 5% contribution to pension scheme
• An extra day holiday for your birthday and one day off a year to volunteer
• Training and development opportunities to support your learning and growth
• Fresh fruit in the office
• Free on-site parking

HOURS: 37.5 per week (Full Time)

LENGTH OF TENURE: Permanent

LOCATION: Clapham (on-site with some remote work and travel to local sites)

Royal Trinity Hospice is the local hospice for southwest and central London. We provide free specialist palliative and end of life care for people living in Wandsworth and parts of Lambeth, Merton, Westminster, Hammersmith & Fulham, Kensington & Chelsea and Richmond.

The organisation has recently embarked on a new five-year strategy and this exciting role will play a pivotal part in the overall delivery of the technology aspects. The successful appointee of this role will sit within a small but busy IT team and will be responsible for first class support of Royal Trinity Hospice’s customers and systems.

Reporting to the IT Operations Manager, the Senior IT Support Technician will be responsible for providing 1st and 2nd line support services to the staff, volunteers and service users at the hospice, and will support the IT Operations Manager in their day-to-day activities, ensuring the IT service is delivered to the agreed standards, as well as providing mentorship and team-leadership to the IT Support Technicians within the team.

What you’ll be doing

The primary duties of the Senior IT Support Technician include, but are not limited to:

• working independently and as part of the wider team, the post holder will be responsible for fulfilling service requests and resolving calls within agreed timeframes.
• supervise, mentor and provide escalated support for IT Support Technicians to provide ‘outstanding, effective and robust’ services and ensure service level targets are met.
• collaborate with colleagues across all levels within the team and the wider business to support the team's success, staff IT training and the organisation's ambitions.
• delivering a high quality of work, ensuring that attention to detail, professionalism and consistency is always upheld.
• adherence to Royal Trinity Hospice’s policies, procedures, and values.
• supporting the IT Operations Manager in their day-to-day activities, including backups, reporting, patching etc.
• playing a crucial part in delivering aspects of ongoing and future IT projects.
• supporting the business in the provision of documentation and knowledge sharing.

Skills and experience required

• Excellent interpersonal skills, as the role necessitates advanced relationship building and communication skills to build rapport with internal and external stakeholders
• Experience in a similar role in an IT team following ITIL processes/practices.
• Working knowledge of Microsoft 365 and Windows 10 OS.
• Working knowledge of Microsoft Azure, AzureAD and Microsoft Endpoint Manager.
• Working knowledge of Windows Server OS, Exchange and Active Directory.
• A sound understanding of network and server infrastructure.
• Knowledge of IT security software solutions.
• Knowledge of various end user computing hardware e.g. Laptops, PC’s, Phones etc.
• Experience of Citrix XenDesktop and XenApp is desirable but not essential.
• Able to work to SLA’s and KPI’s.
• A strong ability to fault find customer issues remotely, in person or over the phone, ensuring that outcomes are documented within support tickets.

You’ll be

• Proficient in verbal and written English.
• Able to communicate effectively at every level within the organisation.
• Able to work with complex information, for analysis and review by non-specialist colleagues across the organisation.
• A role model for continuous quality improvement, offering advice and support where necessary
• Able to motivate and support all staff to comply with national and local standards including GDPR and data protection regulations, providing guidance where necessary
• Able to work collaboratively with colleagues across multiple departments to establish and develop guides and processes for using IT Systems.
• Happy to attend and participate in all appropriate meetings and forums as agreed with your line manager
• Able to explain technical concepts in ‘layman’s terms’ without patronisation.

Benefits

• We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness pay
• Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay
• A pension scheme is offered with employer contributions of up to 7.5% or a continuation of your existing NHS pension
• A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)
• Cycle to work scheme and interest-free season ticket loans available
• Free eyesight test for DSE users and a contribution towards the cost of glasses
• 25% store discount in Trinity shops
• Life assurance cover
• Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
• Regular ballots for donated free tickets and prizes
• Access to courses of free counselling on the phone or face to face

Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms. 

All successful applicants will be subject to DBS, Occupational Health and reference checks.

For an informal chat or visit please contact Martin Renel, IT Operations Manager

Closing date: Sunday 26 May 2024

Interviews: Week Commencing 3 June 2024