Supporter experience jobs

Would you like to make a lasting difference in the lives of children affected by domestic abuse? Join an award-winning trauma recovery service provider that is passionate about making a positive difference to the lives of children and families.

Bounce Back for Kids (BB4K) is a lifeline for children healing from the trauma of domestic abuse. From April next year, we’re expanding our service and looking for new Support Workers to join our team – helping guide children and families on their healing journey.

Position: Bounce Back for Kids (BB4K) Support Worker

Location: Homebased with frequent travel. Role covers casework activity across Oxfordshire area including Cherwell, West Oxfordshire and the wider Oxfordshire area.

Contract: Permanent part time – 18.5 hours per week, weekdays.

We’re open to discussing working patterns that match both your needs and our service delivery.

Salary range: £12,868 - £15,727 pro-rata per annum (full time equivalent range £25,735 - £31,453 per annum) 

About the role:

As a Support Worker you will play a significant role in supporting children and families affected by domestic abuse, some of your key responsibilities will include:

· the completion of assessments to understand the needs of families

· delivering group work for children and parents

· provide 1-2-1 sessions to children and families most in need

· supporting our families through providing outreach support

About you:

A successful Support Worker will need a good understanding of domestic abuse and the impact on children and families (or an interest in working in this field), with experience of delivering groupwork programmes for vulnerable parents and/or children.

If this sounds like you please visit our website for further details on how to apply.

We welcome applicants from diverse backgrounds, including those with personal lived experience of domestic abuse or from underrepresented communities, who meet the essential role requirements.

Closing date: 9am, Fri 30 January 2026

Early applications are encouraged as we may review and appoint on an earlier basis if a successful candidate is secured.

Other roles you may have experience of could include: Family Support Worker, Family Key Worker, Children’s Support Worker, Domestic Abuse Support Worker, Domestic Abuse Key Worker, Recovery Worker, Assistant Support Worker, IDVA Independent Domestic Violence Advocate, ISVA Independent Sexual Violence Advocate, etc.

Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.

Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.

All opportunities with PACT are based in the UK.

Join an award-winning trauma recovery service provider that is passionate about making a positive difference to the lives of children and families.

Bounce Back for Kids (BB4K) is a lifeline for children healing from the trauma of domestic abuse. We’re expanding our service and looking for new Support Workers to join our team – helping guide children and families on their healing journey.

Position: Bounce Back for Kids (BB4K) Support Worker

Location: Reading office with hybrid working arrangements and frequent travel. Role covers casework activity across Reading, South Oxfordshire, Vale of White Horse and Oxford City.

Contract: Permanent part time – 15 hours per week, weekdays.

We’re open to discussing working patterns that match both your needs and our service delivery.

Salary range: £10,433 - £12,751 pro-rata per annum (full time equivalent range £25,735 - £31,453 per annum) 

About the role:

As a Support Worker you will play a significant role in supporting children and families affected by domestic abuse, some of your key responsibilities will include:

· the completion of assessments to understand the needs of families

· delivering group work for children and parents

· provide 1-2-1 sessions to children and families most in need

· supporting our families through providing outreach support 

About you:

A successful Support Worker will need a good understanding of domestic abuse and the impact on children and families (or an interest in working in this field), with experience of delivering groupwork programmes for vulnerable parents and/or children.

If this sounds like you please visit our website to join a collaborative and dedicated team who are part of something truly meaningful.

We welcome applicants from diverse backgrounds, including those with personal lived experience of domestic abuse or from underrepresented communities, who meet the essential role requirements.

Closing date: 9am, Fri 30 January 2026

Early applications are encouraged as we may review and appoint on an earlier basis if a successful candidate is secured.

Other roles you may have experience of could include: Family Support Worker, Family Key Worker, Children’s Support Worker, Domestic Abuse Support Worker, Domestic Abuse Key Worker, Recovery Worker, Assistant Support Worker, IDVA Independent Domestic Violence Advocate, ISVA Independent Sexual Violence Advocate, etc.

Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.

Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.

All opportunities with PACT are based in the UK.

About Working Well Trust

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.

We are recruiting an In Work Employment Support Specialist to join our In Work Service based in Tower Hamlets. This role focuses on supporting people to remain in employment and supporting employers to retain staff who are experiencing mental health challenges.

What you’ll be doing

If you were working with us, you would manage a caseload of clients who are currently in work and have mental health support needs. Your role would focus on helping people remain in their jobs, build confidence at work, and address challenges early before they escalate.

You would work directly with employees to understand their needs, strengths, and workplace challenges. Where appropriate, you would engage with employers to explore reasonable adjustments, communication strategies, and practical solutions that support retention. This requires confidence, professionalism, and a solution-focused approach when working with both individuals and organisations.

In cases where a return to the current role or employer is not possible, you would support clients to explore alternative outcomes. This may include securing alternative employment or working towards a settlement agreement in a supportive and informed way.

You would deliver support using a person-centred and strengths-based approach, while maintaining accurate records and working to agreed outcomes. You would also collaborate with referring teams and other professionals to ensure coordinated, client-led support.

The role is part-time, working 21 hours per week, including one late evening to ensure accessibility for people who cannot meet during working hours. You would be based in Tower Hamlets two days per week, attend meetings with employers across London, and have the option to work from home one days per week.

What you’ll need

Experience of in-work or retention support is not required. However, we are looking for someone who has:

• Experience in employment support or a related role.

• A strong interest in mental health and its impact in the workplace.

• Confidence engaging with employers and discussing sensitive workplace issues.

• Excellent communication and organisation skills, with the ability to manage a caseload effectively.

• A genuine desire to help people stay in work and support employers to retain staff.

We welcome applications from people with lived experience of mental health, either personally or through a close contact. Full training will be provided.

What we offer beyond your salary

• 30 days annual leave plus paid public holidays (FTE)

• Employer pension contribution of 6%

• Flexible hybrid working arrangements

• Wellbeing Hour every fortnight (FTE) for activities that support your wellbeing

• Training and ongoing professional support

Working Well Trust is an equal opportunities employer and Confident about Disabilities.

What’s next

Before you apply, please note the following:

• We actively recruit and carefully review all applications. We only progress candidates who provide meaningful answers to the screening questions.

• Due to rapid service expansion, we have onboarded 20 external hires in the last six months.

• Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression.

If you are ready to help us build a service that supports people maintain meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed.

Start your application today and take the next step in a rewarding career.

Digital Business Analyst - FTC

Join us at a pivotal moment as we embark on a major journey of transformation across our digital, data, and technology offering! The Digital Business Analyst will play a critical, hands-on role in shaping this future.

You will ensure that Alzheimer’s Research UK’s digital channels, products, and services are not just functional, but are strategically aligned to drive our bold goals and deliver the objectives of the Digital, Data and Technology (DDT) transformation programme.

The post holder will act as the crucial link between internal and external stakeholders and the Digital and Technology delivery teams. They will translate high-level business needs into detailed, actionable technical requirements and user stories, ensuring feasibility, maximising project value, and guaranteeing that implemented solutions deliver an optimal supporter experience.

This is an 18-month fixed term contract.

Key Responsibilities:

Requirements Elicitation and Scope Definition

· Collaborate with internal and external stakeholders to define, prioritise, and document functional and non-functional requirements for priority DDT projects and product enhancements (across web, email and other digital channels as required).

· Conduct stakeholder interviews, workshops, and process mapping sessions to identify core business problems and opportunities for digital improvement.

· Ensure all requirements align with the overarching DDT architecture and digital principles being established.

Analysis, Feasibility, and Impact Assessment

· Conduct feasibility studies and cost/benefit analyses for proposed digital changes, ensuring new solutions contribute to organisational goals for supporter experience, sustainability, and productivity (return on investment).

· Analyse current digital channel performance data and user behaviour (market research) to identify trends and inform decision-making, ensuring future-proofed and data-driven requirements.

· Simplify complex business and technical concepts, ensuring clarity for both executive leadership and the development team.

Documentation and Artefact Creation

· Translate high-level requirements into detailed documentation, including User Stories, Acceptance Criteria, wireframes, user flow diagrams, and process models for the Digital and Technology delivery teams.

· Produce clear, high-quality technical writing and documentation for project processes, system changes, and end-user guides, contributing to the team's knowledge base.

Quality Assurance and UAT Management

· Play a key role in the design and co-ordination of comprehensive User Acceptance Testing (UAT) plans to validate that all digital solutions and features meet documented business requirements and satisfy user needs.

· Support the implementation phase of priority DDT activities such as our web development project, acting as a point of consultation to resolve issues and validate new solutions (e.g. changes in software or platform compatibility).

· Contribute to system maintenance planning by documenting defects and change requests post-launch.

Communication and Bridge Building

· Serve as the primary communication bridge between the DDT Programme Manager and Digital, internal and external stakeholders, managing expectations and ensuring project transparency.

· Facilitate project presentations and public introductions of new digital features to stakeholders and internal teams to secure project adoption and report on progress.

What we are looking for:

· Proven experience as a Business Analyst, Systems Analyst, or equivalent role, specifically within a digital, marketing, or technology environment.

· Expertise in using agile methodologies (e.g. Scrum) and developing core business analysis artefacts (User Stories, Acceptance Criteria, Process Maps, BRDs).

· Strong analytical skills, with the ability to collect, analyse, and interpret complex data to drive requirements and design solutions.

· Exceptional verbal and written communication skills, with the ability to effectively negotiate with stakeholders and simplify technical concepts for non-technical audiences.

· Excellent communication and interpersonal skills, with the ability to foster a positive and collaborative team environment.

· Familiarity with digital project lifecycles, and the ability to support project teams without direct management of the projects themselves.

· Strategic thinker with the ability to translate organisational goals into impactful outcomes.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa  per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 4th January 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

About us:

Drinkaware is a leading charity concerned with reducing harm from alcohol. We do this by providing impartial, evidence-based information, advice, and practical resources; raising awareness of alcohol harms; and working in partnership with others to deliver behaviour change through our tools and interventions. The Trust is funded primarily through voluntary, unrestricted donations from alcohol producers, wholesalers, and on- and off-trade retailers, but acts entirely independently.

If you’re passionate about making a difference and thrive in a role where no two days are the same, we’d love to hear from you.

_____________________________________________________________________________

About the role:

As our Operations and Programme Support Executive, you’ll play a vital role in keeping our Operations and Programmes team running smoothly. From managing enquiries to supporting projects and events, your contribution will help us deliver our mission effectively and inclusively.

Your responsibilities will include:

• Providing responsive, professional support to customers and stakeholders.
• Coordinating project administration and logistics for key initiatives.
• Assisting with digital product support, including app-related queries and liaising with external agencies.
• Collecting and reporting feedback to help us continuously improve.
• Offering general administrative support, from scheduling meetings to processing invoices.

This is a role for someone who enjoys variety, takes pride in delivering excellent service, and values collaboration.

_____________________________________________________________________________

About you:

We welcome applications from people of all backgrounds and experiences. You’ll bring:

• Strong customer service skills and a proactive approach to problem-solving.
• Excellent organisational abilities and attention to detail.
• Confidence working with digital tools and collaborating with external partners.
• Clear communication skills and a team-focused mindset.

Experience in financial administration or e-commerce support is a bonus, but not essential. If you meet most of the criteria and are excited about the role, we encourage you to apply.

_____________________________________________________________________________

Why join us?

At Drinkaware, we value our people and offer a supportive, inclusive environment where everyone can thrive. You’ll enjoy:

• Hybrid Working (two days a week in the office)
• 30 days annual leave (plus Bank Holidays)
• Bupa health cover
• Matched company pension scheme
• Life assurance cover
• Wellbeing and learning grants
• Perks and discounts platform

…and more.

_____________________________________________________________________________

Ready to make an impact?

Apply today and help us work together to reduce alcohol harm across the UK.

For full information please refer to the attached job description, our applicant privacy policy and read more about Drinkaware on our website.

All candidates must be eligible to work in the UK and provide proof of your right to work in the UK.

Closing date: 9am, Wednesday 7 January 2026

Expected Interview date: 23 & 26 January

We are committed to equality, diversity, and inclusion and welcome applications from all communities. If you need adjustments during the recruitment process, please let us know.

No agency support is required

Night Support Coach

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Night Support Coach 

Location: Bermondsey, Close to Surrey Quays station. (This location is hidden due to the sensitive nature of the service) Please note that this service has step free and lift access.

Salary: £27,000

Shift Pattern: 37.5 hours per week Monday to Sunday on a rota varying between 20:00 - 09:30 which includes 12.5 hour shifts with 1 hour unpaid break, approximately 3 shifts per week. You may be required to work outside these hours dependent on service and resident requirements including weekends and bank holidays so flexibility will be required.

About the Role

We have an exciting opportunity for a Support Coach to join our new Independent Approved Premises (IAP) covering the night shift on a rolling rota. You will play a key role in helping residents who have recently left prison settle into our residential setting and take positive steps toward reintegrating into the community. You will work closely with residents to create tailored support plans that reflect their individual needs and help them move toward successful rehabilitation. By identifying each resident’s needs, goals and skills, you will support and motivate them to achieve their potential. The service is committed to focus on public protection and effective risk management.

Some Key Responsibilities Include:

• Protecting and promoting the safety and wellbeing of residents and participants at all times.
• Engaging with residents throughout the night to ensure they are meeting their license conditions. This includes planning activities such as movie nights, game nights, and other suitable events to keep them involved and motivated.
• Be a valued and reliable member of the team on the night shift, completing handovers for day colleagues for a seamless service
• Building trusting professional relationships with residents, helping them to achieve their goals and aspirations which could be through tailored one to one sessions, group sessions, in and out of service activities, and general wellbeing check ins
• Focusing on empowering our residents to take control over their lives and meet their personal goals

About You

We are seeking someone with a genuine passion for making a difference and helping to create safer communities for everyone. You will be comfortable working within the criminal justice setting, and supporting residents to have access to the tools and resources to better enhance their quality of life after their release from prison. You will have insight into criminal justice settings and the ability to connect with people from varied backgrounds who face multiple and complex challenges. We look for adaptability, proactiveness, and confidence within your own skillset and ability to drive meaningful impact. We also look for:

• Understanding the housing and social challenges faced by people with multiple and complex needs.
• Cultural awareness, Self-awareness, and ability to identify personal growth areas and take feedback
• Ability to use IT systems to record case notes, email relevant people, and use other software required within the role
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Understanding and/or practical application of key legislation regarding social care, housing, criminal justice and complex needs
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

We are interviewing on an ongoing basis so this job role may close early. We advise applying as soon as possible for your application to be taken into consideration at the early stages. As a note, Interviews are scheduled for week commencing 2nd week of January.

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However, you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

Do you live in Edinburgh or the surrounding area?

As a senior community fundraiser, you’ll be an important part of the team building Breast Cancer Now’s presence in Scotland, with a particular focus on Edinburgh and the surrounding areas. 

We’re looking for someone who is an experienced relationship builder, someone who can find and develop new supporters.  You’ll need excellent local knowledge, and the enthusiasm to develop a brand-new fundraising region.

The successful candidate will also be part of the team working on our large-scale project supporting and growing Asda Tickled Pink, our award-winning partnership with Asda and CoppaFeel! which has already raised over £100 million.

You’ll work directly with passionate colleagues across Asda stores in your region driving new fundraising initiatives, inspiring communities and celebrating incredible successes.

No 2 days will look the same as you travel, connect and engage supporters to help us grow income to deliver our mission.

The role is initially offered as an 18-month contract with the potential to become permanent

About you

You’re confident in approaching new contacts and are experienced in developing new relationships from scratch. This may currently be in a customer service, account management or stewardship role.

You’re experienced in managing and building new and established relationships with a focus on retention and income growth.

You’re enthusiastic, proactive, organised and unafraid to test and try new ideas.

You’re required to be involved being out and about in the community that you’re building, so you must be able to work independently outside of the office in varying locations and enjoy being busy.

Previous experience working in a charity is not required.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role

This is a remote role, and the candidate will need to be based in the Edinburgh area with unlimited access to their own car. Regular travel will be required to meet supporters and visit Asda stores in your region, as well as occasional travel to our London, Sheffield or Glasgow office.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now Recruitment team.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date Tuesday 6 January 2026 9am

Interview date Tuesday 13 January 2026

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

We are delighted to be working in partnership with World Vision UK. As a global Christian humanitarian charity, World Vision is dedicated to tackling the root causes of poverty and injustice, empowering children, families, and communities to thrive. Through advocacy, emergency relief, and long-term development, they bring hope and transformation where it’s needed most. At the heart of their mission is a deep commitment to demonstrating God’s unconditional love.

We are seeking a strategic and innovative Supporter Experience Manager to lead and deliver an engaging product experience across World Vision's regular giving portfolio, with a particular focus on their flagship Child Sponsorship programme. This is an exciting opportunity to drive supporter satisfaction, loyalty and retention by enabling donors to see the tangible difference they're making in the lives of the world's most vulnerable children.

In this influential role, you'll develop, test and optimise the end-to-end donor experience, ensuring communications and touchpoints are tailored to audience behaviours through smart segmentation and a test-and-learn approach. You'll lead experience improvements for the critical first year of Child Sponsors' journey, manage a rigorous testing programme, and be a key business owner for the supporter CRM system. With responsibility for delivering ambitious KPIs around retention, satisfaction and committed giving income, you'll collaborate across the World Vision Partnership to deliver continued innovation in fundraising product experiences.

This is also a fantastic opportunity to demonstrate effective Christian leadership, managing the Individual Giving Experience team to grow skills, engagement and commitment.

The successful candidate must be able to demonstrate:

• Experience delivering complex, multi-channel direct response campaigns
• Strong use of data and customer insight to drive innovation
• Strong knowledge of segmentation, targeting and creating campaigns tailored to distinct audiences
• Experience of successful people management and coaching others for growth and development

Come and create real, lasting change on a global scale. Join a passionate, purpose-driven team dedicated to transforming the lives of the world's most vulnerable children. At World Vision, your work will bring hope, drive progress, and deliver life-changing support to children who need it most, wherever they are in the world. This is your opportunity to make your fundraising and product management skills count where it matters most.

This role is subject to a DBS check, which will be carried out by the employer.

For more information, please contact Nick Thomas, Senior Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

Charisma is committed to inclusive and accessible recruitment processes. If you have any reasonable adjustments or wish to apply for this role under the Disability Confident Scheme, please confirm in your application, or contact our Operations Teams separately. Charisma will ensure all candidates who disclose that they wish to apply under the Disability Confident Scheme and that meet the minimum criteria for the role will receive an opportunity to interview with the Charisma Consultant representing the vacancy.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion*, sexual orientation, age, veteran status or other category protected by law.

*In accordance with the Equality Act 2010, Part 1, Schedule 9, it is a genuine occupational requirement that the post holder is a practicing Christian and in agreement with World Vision’s mission and values.

Location: Hybrid, Milton Keynes (min 2 days onsite per week)

Hours: Full-time 36.5 hours per week. Part time considered (min 30 hours per week)

Closing date for applications: Applications are being reviewed on receipt and interviews will be conducted on a rolling basis. When a suitable candidate is found the role will close, so please apply without delay to avoid disappointment.

Individual Giving Lead x2 (Supporter Experience & Acquisition)

We are looking for two ambitious and proactive fundraisers to join our growing Individual Giving Team. These exciting roles will help shape the future of supporter engagement, placing donors at the heart of everything we do and driving vital income to support world-leading patient care.

Positions:

• Individual Giving Lead (Supporter Experience)
• Individual Giving Lead (Acquisition)

Location: Cambridge / Hybrid (minimum two days per week in the office)
Salary: £30,000 – £35,000 per annum (depending on skills and experience)
Hours: Full time, 37.5 hours per week
Contract: Permanent

Closing date: 11.59pm on Thursday 18th December 2025 (we may close early if sufficient applications are received).

About the roles

Individual Giving Lead (Supporter Experience)

As our Supporter Experience Lead, you’ll develop and deliver personalised, meaningful journeys for thousands of supporters. You will be the advocate for our donors—ensuring every interaction feels thoughtful, bespoke, and truly valued.
This role is pivotal in driving repeat giving, maximising donor loyalty, and increasing lifetime value across all Individual Giving channels. You’ll use insight, creativity, and innovation to build best-in-class supporter experiences, strengthen long-term relationships, and help shape the future of the donor stewardship.

Individual Giving Lead (Acquisition)

As our Acquisition Lead, you’ll focus on growth bringing new supporters into the community through diverse, multi-channel campaigns including digital, direct mail, and face-to-face.
 

You’ll lead innovative acquisition activity, test and optimise new approaches, analyse performance, and ensure the charity is always growing sustainably and strategically. As the expert in new donor recruitment, you will deliver high-quality campaigns that attract committed, long-term supporters inspired by life-changing impact.

Both roles will collaborate closely, ensuring a seamless handover from acquisition into supporter experience and building a truly integrated and powerful Individual Giving programme.

About you

Whether your strength lies in supporter journeys or supporter recruitment, you will be:

• An experienced, proactive fundraiser or marketeer with a passion for delivering outstanding donor experiences.
• Insight-driven, curious about data, and motivated to constantly test, learn, and improve.
• A confident communicator with strong organisational skills and excellent attention to detail.
• Someone who thrives in a fast-paced environment, managing multiple projects with accuracy and enthusiasm.
• Passionate about healthcare and inspired by the opportunity to make a real difference for patients and their families.

Key Responsibilities (across the two roles)

Supporter Experience Lead

• Develop and deliver a personalised supporter experience plan as part of the Individual Giving Strategy.
• Create bespoke, hyper-personalised communications that enhance donor loyalty.
• Build journeys for mid-value donors, regular givers, and pre-lapsed supporters.
• Collaborate with the Acquisition Lead to deliver an exceptional welcome journey.
• Monitor KPIs and use insight to improve retention, net income, and lifetime value.

Acquisition Lead

• Plan and deliver multi-channel campaigns to recruit new supporters.
• Drive digital, direct mail, and face-to-face acquisition activity.
• Deliver a strong past-patient programme in partnership with wider teams.
• Work closely with the Supporter Experience Lead to ensure a seamless welcome journey.
• Analyse KPIs and optimise activity to achieve competitive CPA and long-term value.

Essential Skills & Experience (for both roles)

• Experience managing projects or campaigns in a fast-paced fundraising or marketing environment.
• Strong communication skills—written and verbal.
• Excellent attention to detail, accuracy, and organisational skills.
• Ability to manage competing deadlines and work both independently and collaboratively.
• Strong numeracy skills with confidence managing budgets.
• A proactive and positive team player with a passion for our mission.
• Computer literacy and experience with Microsoft Office.

In return

This is an amazing place to work! Recently voted one of the top 100 hospitals in the world and a leader in the field of healthcare innovation, recognised across the world as a pre-eminent teaching hospital.

You will receive a fantastic benefits package including:

• Pension Scheme with 7% Employer Contribution
• 25 days Annual Leave + Bank Holidays + Your Birthday off (increases to 29 days after 2 years)
• Group Life Assurance (4x salary)
• Enhanced Maternity and Paternity Pay
• Annual Eye Tests + £65 towards computer-use glasses
• On-site Leisure Centre
• NHS Discount Schemes
• Health Cash Plan – Medicash
• Employee Assistance Programme
• Cycle to Work Scheme

We strongly encourage candidates of different backgrounds and identities to apply. Each new team member brings a unique perspective, and we’re always looking to enrich and diversify our charity.

Other roles you may have experience in include: Individual Giving, Fundraising, Digital Fundraising, Supporter Engagement, Direct Marketing, Donor Retention, Donor Acquisition, Campaigns Officer, Marketing Executive, or Customer Engagement roles.

PLEASE NOTE: These roles are being advertised by NFP People on behalf of the organisation.

Help us inspire supporters and transform the lives of animals in need.

Raystede is one of Sussex’s most loved and respected animal welfare charities. Every day, more than 400 animals depend on us for rehoming, rehabilitation, sanctuary and a second chance. We are entering an exciting period of growth — investing in our people, systems and supporter relationships — to secure our impact for decades to come.

We’re looking for a passionate and data-savvy Individual Giving Fundraiser to lead and grow our Individual Giving programme. This is a fantastic opportunity for someone who loves creating engaging campaigns, improving supporter experience and using insight to drive results.

About the Role

As Individual Giving Fundraiser, you will:

• Deliver and continuously improve Raystede’s Individual Giving programme.
• Plan and manage multi-channel campaigns including regular giving, cash appeals, digital fundraising and stewardship journeys.
• Use data and insight to segment audiences, test approaches and optimise performance.
• Oversee supporter journeys to ensure communications are timely, engaging and emotionally compelling.
• Collaborate closely with Marketing and external agencies to deliver joined-up campaigns.
• Produce campaign reports, forecasts and actionable insights to support income growth.
• Line-manage a small team, supporting their development and wellbeing.

This role is perfect for someone who enjoys both creativity and analysis and thrives on delivering high-quality campaigns that inspire people to give.

About You

We’re looking for someone who has:

• Experience in Individual Giving or fundraising/marketing campaign delivery.
• Strong project management skills and confidence managing multiple deadlines.
• Good CRM/data skills and experience using insight to guide decisions.
• Excellent written and verbal communication skills.
• A collaborative approach and the ability to support and motivate others.
• A compassionate, supporter-centred mindset and genuine interest in animal welfare.

Desirable:

• Experience of Regular Giving programmes, email marketing and digital fundraising.
• Experience managing agencies, budgets and reporting processes.
• Relevant fundraising or digital qualifications.

Why Raystede?

• Join a warm, mission-driven charity full of passionate people.
• Play a key role in shaping our future fundraising strategy.
• Work in a unique 43-acre site surrounded by animals and nature.
• Benefit from training, development and a supportive culture.

If you’re excited by the idea of growing supporter relationships and helping secure a better future for animals in Sussex, we’d love to hear from you.

About the Job 

Sophie Hayes Foundation (SHF) is a small but mighty charity, empowering women survivors of modern slavery and exploitation. It is an important time at SHF. Our new strategy ‘Sustainable Freedom from Modern Slavery’ launched in 2024 and this role is essential for the delivery of the strategy and ensuring that survivors of modern slavery, human trafficking, and exploitation have access to the support and opportunities they need to achieve their aspirations, independence and a positive future. With soaring numbers of referral to the NRM and thousands more victims living in fear of a hostile environment, this has never been more important than now. 

At the heart of Sophie Hayes Foundation’s work will be the support to and empowerment of survivors of modern slavery and human trafficking and this role is critical to survivors’ journeys to sustainable freedom. We are increasingly aware of the precarity faced by survivors, especially during transitions moving on from support and at points of decision making from the NRM or Home Office. 

Alongside a small, friendly and dedicated team, you will build pathways of support for a range of participants who are supported by SHF through connecting them to other community organisations. Your role will include assisting them to access safe accommodation, community support, mental health support and access to finances. 

You will champion the voices of survivors through the work of the organisation, working with colleagues in CREW, our survivor network, to provide continued support to survivors’ long term.

About the Role

• Conducting initial welcome calls to participants to assess their needs and desired pathway into SHF
• Host Monthly 121 Check-ins with participants who don’t have support workers and during those sessions signpost to long-term support to widen their community support. Writing support letters when needed
• Actively engage with local, regional, and national partners and anti-slavery networks to build and maintain partnerships for survivor referral pathways to other organisations
• Work alongside the CREW Co-ordinator to run events which foster connection within our CREW network, such as a monthly coffee morning
• Support in the facilitation of in-person sessions whether CREW or part of the Programme delivery. 
• Support in the facilitation of Programmes and CREW events 
• Ensure highest levels of Safeguarding, compiling safety plans for participants and carrying out risk assessments where necessary. 
• Accurate data input to and management of internal monitoring and finance systems, working closely with the Head of Programmes to analyse trends and contribute to reporting. 
• Contribute to centring survivor perspectives in the work of Sophie Hayes Foundation by sharing and channelling learning from programme delivery to colleagues.
• Other duties which may arise under the implementation of the new strategy, as directed by the Head of Employability Programme. 

About You 

This role would suit someone who is passionate about supporting others and empowering them to take the next steps in their journey. 

You may have prior experience as a teacher, caseworker or charity coordinator. 

We are looking for a team member who is organised, efficient, reliable, empathetic and ready to get stuck in helping across our range of survivor services. 

We welcome applications from individuals with a range of skills and experience drawn from their professional and personal lives, including those who may have lived experience of modern slavery, human trafficking and exploitation.

Our mission is simple but ambitious: to create thriving places for young people and flourishing, resilient communities—supporting transformation in mind, body, and spirit.

YMCA St Paul’s Group (SPG) is a long-standing charity dedicated to empowering young people and strengthening communities across London. For over 150 years, we’ve been providing life-changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness. 

About the Role

As a Housing and Support Officer, you’ll play a central role within our Housing and Support team, helping us deliver exceptional care, stability, and guidance to our residents. You’ll often be the first friendly face they see—answering queries, providing clear guidance, and ensuring a welcoming, safe, and supportive environment for everyone who walks through our doors. 

This is a dynamic, people-focused role with a broad range of responsibilities. From reception and administrative duties to first aid, safety checks, and supporting new residents, your work directly contributes to a positive and meaningful experience for our community. No two days will be the same—and every day, your impact will be felt.

Key Responsibilities

First-Class Customer Service
You’ll be at the heart of our community, offering consistently warm, professional, and helpful support. Your interactions create a real and lasting difference for residents, visitors, and their support networks.

A Varied and Engaging Role
From managing calls and handling payments to coordinating repairs and mail, your everyday tasks keep our sites running smoothly. You’ll also support essential safety and security processes that protect our community.

Safety & Security Leadership
As a trained first aider and fire marshal, you’ll be trusted to respond effectively during emergencies. Regular wellbeing and facilities patrols will help ensure that residents feel secure, supported, and at ease.

Welcoming & Supportive Engagement
You’ll warmly welcome new residents, listen to concerns, respond to incidents of anti-social behaviour, and offer compassionate assistance to those who need it. Your attentiveness helps us maintain a safe and inclusive space.

Teamwork & Collaboration
Work alongside experienced housing advisors who share your commitment to making a difference. Your enthusiasm, empathy, and professionalism will be valued and celebrated as part of a supportive and dedicated team.

What We Offer

At YMCA St Paul’s Group, diversity, inclusion, and authenticity are core values. We want you to bring your full self to work—and we’ll support your voice, perspective, and growth through our Employee Resource Groups and inclusive culture.

We’re committed to your professional development, offering a broad learning and development programme that includes formal training, qualifications, and hands-on experience. You’ll have ongoing opportunities to progress and grow your career with us.

You’ll also enjoy a range of benefits designed to support your wellbeing in mind, body, and spirit, including:

• Free access to our gyms across all sites

• Discounts at major retailers and supermarkets

• Free wellbeing and counselling services

• Flexibility to work from multiple outer-London locations

• Career development programmes to help you thrive

• Family-friendly policies, including enhanced maternity pay

• Life Assurance (for permanent contracts)

(For a full list of staff benefits, please refer to our benefits guide.)

Could you become a vital part of our collaborative and innovative team to make a lasting difference to families? We are looking for a part time Business Support Administrator to join our amazing Adoption team.  

We believe that every child deserves a loving and supportive home and we are committed to providing the highest quality services to help make that a reality, and we are proud of our three successive outstanding ratings with Ofsted.

Position: Business Support Administrator

Location: Reading / Hybrid, with one day a week in Reading office 

Contract: Permanent

Hours: Part time 22 hours a week over 3 or 4 weekdays

Salary: Pro-rata salary range of £14,415 to £16,485 per annum (Full time equivalent salary range £24,243 - £27,725 per annum)

About the role:

As Business Support Administrator, you’ll provide essential administration support to the whole adoption process and play an important role in ensuring that our adoption service is of high quality, is safe and meets performance targets and service standards.

Your Business Support Administrator responsibilities will include:

· Manage enquiries from adoption applicants and other agencies, providing general information and support.

· Send all required information to adoption applicants in a timely manner.

· Record information efficiently and accurately on a systems database.

· Ensure relevant checks and documentation are completed for the adoption process.

· Providing cover for the Panel Administrator as needed.

· Provide admin support across all other areas of our Business Support admin team.

About you:

As Business Support Administrator, you will:

· Have previous experience of providing great admin support in a busy, demanding environment.

· Deliver excellent customer service and work collaboratively with other colleagues.

· Be adept at organising and proactive in managing a busy workload and achieving deadlines.

· Produce work with a high level of accuracy and attention to detail.

If this sounds like you then visit our website to apply today to join a dedicated team who are part of something truly meaningful. We look forward to hearing from you!

If you would like to arrange an informal discussion about the role, please visit our website where you will find contact details for our Business Support Team Manager.

Early applications are encouraged as we may review and appoint on an earlier basis if a successful candidate is secured.

Closing date: 9am, Monday 05 January 2026

Interviews will be held on: Tuesday 20 January 2026

Other roles you may have experience of could include:

Admin Assistant, Administrator, Admin Support, Customer Admin Support

Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards. Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.

All opportunities with PACT are based in the UK.

Join Us in Making a Real Difference

About YMCA St Paul’s Group

YMCA St Paul’s Group is one of London’s longest-standing charities, dedicated to empowering young people and strengthening communities for over 150 years. Through transformative youth programmes, inclusive health and wellbeing centres, and vital supported accommodation, we work to ensure that people—especially young people—have the opportunity to belong, contribute, and thrive.

Our mission is rooted in long-term transformation of mind, body, and spirit, and we remain committed to building vibrant, supportive, and resilient communities across London.

About the Role

As a Housing and Support Assistant (Nights), you’ll play a pivotal frontline role in ensuring our accommodation remains a safe, welcoming, and supportive environment. You’ll be a steady presence throughout the night—providing guidance, reassurance, and practical assistance for residents and visitors alike.

Whether you’re responding to queries, managing reception tasks, ensuring safety protocols are upheld, or offering a compassionate ear during challenging moments, you will be a vital part of creating a positive and secure atmosphere for those who call YMCA home.

This is a role with real variety and real impact—perfect for someone who thrives in a dynamic environment and is passionate about helping others.

Working 4 nights on and 4 nights off (8pm-8am).

Key Responsibilities

Deliver Exceptional Customer Service

You will be the warm, reassuring presence residents and visitors meet first. Your confidence and professionalism will create a positive experience and set the standard for the quality of service YMCA is known for.

A Varied, Engaging Role

No two nights will be the same. Alongside reception duties—such as answering calls, processing payments, handling repairs, and managing post—you’ll take on a broad range of responsibilities that keep the building running smoothly.

Champion Safety and Security

As the on-site first aider and fire marshal, you’ll protect the wellbeing of our residents and staff. From conducting regular patrols to responding swiftly in emergencies, you’ll help maintain a safe and calm environment throughout the night.

A Welcoming and Compassionate Presence

You’ll often be the first to welcome new residents, address concerns, support those facing challenges, and record or escalate any issues such as anti-social behaviour or safeguarding concerns. Your empathy and professionalism will help residents feel heard, valued, and supported.

Be Part of a Supportive Team

You’ll join a dedicated and knowledgeable team of housing professionals who share your commitment to improving lives. Your role will be meaningful, varied, and rewarding—offering plenty of opportunities to develop your skills and make a real difference.

What You’ll Gain

At YMCA St Paul’s Group, we celebrate diversity, individuality, and community. Your voice matters here—and you’ll have opportunities to help shape positive change through our Employee Resource Groups and inclusive culture.

We’re committed to your growth. With access to robust training, qualifications, and hands-on experience, you’ll be supported in developing your career, expanding your expertise, and achieving your goals.

Benefits for Mind, Body, and Spirit include:

• Free gym access across all YMCA SPG sites

• Discounts at major retailers and supermarkets

• Free wellbeing and counselling services

• The flexibility to work across various outer London locations

• Career development programmes to support your journey

• Family-friendly policies, including enhanced maternity pay

• Life Assurance