Supporter experience jobs

ASNEW (Advocacy Services North East Wales) is looking for a visionary Service Director to lead our well-established charity into its next chapter of growth and impact.

Every day, our team of twenty-three passionate staff, champion the voices of people across Wrexham and Flintshire. We provide independent, rights-based advocacy to ensure people are heard, their rights upheld, and their choices respected.

As Service Director, you will play a pivotal role in shaping the future of advocacy in our region.

Working closely with our dedicated Board of Trustees, you will:

· Drive our strategic vision, ensuring high-quality, person-centred services.

· Inspire and lead an experienced, values-driven team.

· Strengthen partnerships and secure sustainable funding.

· Represent ASNEW at local, regional, and national levels as a credible and enthusiastic ambassador.

What We are Looking For

We are seeking a compassionate and dynamic leader who brings:

· Senior leadership experience in a relevant setting (charity, advocacy, social care, or health)

· A commitment to rights-based, person-led approaches

· Confidence in managing operations, people, and budgets.

· A collaborative, inclusive leadership style

· Passion for social justice and a belief in the power of advocacy

What We Offer

· A rewarding leadership role where your work will change lives.

· A supportive, reflective culture that prioritises wellbeing.

· Flexible and hybrid working options.

· Opportunities for professional growth and development

· The chance to make a lasting impact in a values-led organisation.

Principal responsibilities:

1. To develop, deliver and provide a range of IAA and community wellbeing activities and services, to meet the needs of people mental health problems 

2. Provide IAA and community well-being services that comply with relevant legislation particularly social services and well-being (Wales closed) act 2014

3. Promote early detection and early resolution, so that concerns and problems are put right quickly and effectively

4. Contributes towards preventing the development of people's need for care and support

 Expectations

1. Maintain confidentiality at all times

2. To attend a contribute to the Mind in Gwent’s supervision and appraisal process

3. To attend, and contribute to, Mind in Gwent’s team meetings and annual planning meetings and other meetings as necessary

4. To attend and contribute to Mind in Gwent’s staff training as required

5. To abide by all of Mind in Gwent’s policies

6. To contribute to a positive and supportive working environment

7. To contribute to making Mind in Gwent a greener workplace

8. To uphold the values of Mind in Gwent and be a champion for Mind in Gwent at all times

9. To support and contribute to our overall aim of the participation of people with experience of mental health problems

10.  This post is based in Newport and at times the post holder may be required to provide services at weekends and in the evenings as well as from other Mind in Gwent sites, then use of partner or community organizations, as well as to provide cover for other staff and services.

Harris Hill is thrilled to be partnering with a Hospice that delivers specialist palliative and end-of-life care—both in the heart of the community and within their dedicated hospice.

They are searching for a passionate and strategic Trust and Foundation Fundraiser to join their committed team and help secure vital funding that will directly support patients and their families during life’s most critical moments.

As Trust and Foundation Fundraiser, you will devise and lead a trust and foundation fundraising strategy in order to achieve set goals and financial targets. You will oversee the writing of applications for both core funding and new capital and revenue projects, ensuring the cases for support are strong and compelling. You will aim to improve their new trust acquisition and maintain their retention of existing trust and foundation supporters.  You will also assist with small major donor cultivation events with the support of the Donor Relations Officer and Development Director and other senior Hospice staff to maximise impact.

To be considered for this role you will need:

• Demonstrable experience of delivering significant fundraising income
• Ability to communicate effectively with donors and external partners
• Excellent written and verbal communication

If this role sounds of interest to you and you want to have a chat and review the full job description, please do contact Dominic at Harris Hill on [email protected] or call him on 0207 820 7332.

Salary: £34,340 FTE

Permanent, Part-time (22.5 or 30 hours per week)

Location: Eastbourne with hybrid working

Deadline: Rolling, applications will be reviewed on a rolling basis, please apply now to avoid disappointment.

Application process: CV initially

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

St Martin-in-the-Fields Charity (SMITFC) is looking for a strategic, relationship-driven Trusts and Foundations Manager to help shape the future of our income generation from charitable trusts and foundations. This is a pivotal role within our Philanthropy, Trusts and Foundations Team, working to ensure that we not only maintain but significantly grow our sustainable income streams in support of people experiencing homelessness and extreme vulnerability.

Working alongside the Philanthropy Manager and Prospect Researcher, this role will be responsible for identifying and securing new 5-6 figure+ gifts, maintaining and deepening engagement with our existing funding partners and developing a pipeline of future funding opportunities designed to spread risk and build for a reliable, realistic income growth over time.

Key Responsibilities

 The successful candidate will:

• Work with the Head of Philanthropy, Trusts and Foundations (P&TF) to develop the Charity’s Trust and Foundations growth strategy ensuring it maximises sustainable net income from both general and restricted Trust and Foundation funding sources, diversifies income and starts to spread income timelines away from a reliance on our Christmas appeal period.
• Work collaboratively across the charity to acquire an excellent knowledge and understanding of SMITFC values and programmes, to inform the creation of bespoke donor materials, cases for support, funding proposals and reports.
• Lead on the creation and submission of bespoke proposals and reports to existing Trusts and Foundations, maintaining accurate development and submission deadlines and excellent records of progress and outcomes on CRM.
• Lead on the cultivation and maintenance of strong relationships with existing funders and trustees, identifying opportunities for key decision makers to become active and engaged in the Charity’s activities, whilst gaining a greater understanding of a project’s long term aims and consequent impact.
• Work in collaboration with the Prospect Researcher to develop a pipeline of new 5-6 figure + Trusts and Foundations prospects able to give within the next 3 years.
• Lead on the bespoke stewardship and engagement of newly identified 5-6 figure + Trusts and Foundations prospects and ensure that submission deadlines are met, and reporting schedules observed.
• Work with the P&TF team to deliver our annual Christmas Appeal – to include the development of the P&TF Christmas Appeal 2025, deliver the annual Christmas Appeal Launch event, and optimize the use of social medial and other platforms to reach potential new funders over the Christmas period and beyond.
• Work with the P&TF team to develop the high value offering for the 100 Anniversary appeal 2026.
• Ensure that resources and budgets are managed effectively and provide Trust and Foundation fundraising financial information as required by the Head of P&TF – including contributing to income risk assessments, identifying gaps or shifts in funding and support contingency planning with the wider P&TF team.
• Ensure accurate records of funding opportunities, donor contact details and prospect research are maintained across CRM and finance systems.
• Work collaboratively with SMITF partner charities to align stewardship, donor asks and maximise income.

Experience and Skills

We are looking for someone who has:

• A positive, collaborative, creative mindset, who likes working as a part of high functioning team and enjoys building relationships across an organisation whilst having the confidence and autonomy to drive things forward and advocate for doing things differently.
• A strong record of securing and managing major Trust and Foundation partnerships, including six-figure grants.
• Demonstrable experience of building tailored cases for support to a range of funders
• Experience of collaborating with internal teams in the creation of funding proposals and reports.
• Experience engaging with senior stakeholders, including trustees and high-level volunteers.
• Experience of balancing managing relationships with high value funders, managing expectations and negotiating challenges.
• Experience of optimizing prospect research to identify and develop a funding pipeline
• Experience of optimising CRM systems to help monitor and report on fundraising activity.
• Excellent written and verbal communication, with a proven ability to produce persuasive proposals.
• Experience of managing multiple deadlines and a varied, demanding workload.
• Sound knowledge of fundraising from Trusts and Foundations and current sector trends

Our Team: We are friendly, ambitious, creative bunch, who value and maintain relationships of trust and transparency with our donors. We all work flexibly between home and the office but love to come together to plan, get creative and enjoy some lunch in the Crypt at St Martins Church.

About us: St Martin in the Fields Charity exists so that everyone can have a safe place to call home, and the support they need to keep it. To achieve is, we work with individuals, frontline workers and community organisations, providing people who are at risk of losing their homes, or urgently need to find a place to live, with grants from our Emergency Fund – and the support they need to keep that home. And we advocate for real and lasting change at a local and national level, using insights and data drawn from our direct experience with individuals, frontline workers and community organisations.

How to apply: Please submit your CV and a covering letter outlining your suitability for the role to Gurpreet Virdee via email.

Please note that we ask candidates to refrain from using AI-generated responses to any questions in the application process. We value authentic and personal responses to better understand your unique experiences and qualifications. If you have any concerns or require reasonable adjustments, please let us know.

Role Purpose:

The Circle is an alternative to A&E for young people and children who are finding it hard to cope with their mental health, when medical intervention might not be necessary. We provide one-off in the moment support, and we are open every day of the year with no waiting list.

Mental health advisors are part of the core team, supporting children and young people aged 5-18 and their families every day. You are expected to work within HFEH Mind’s policies and procedures, and adhere to our code of conduct/values.

This role will suit those that have worked with vulnerable children in the past, including, but not limited to, support workers, CAMHS workers and mental health workers. We work within a diverse borough, and look to reflect this in our team.

Job Summary:

The mental health advisor role is a key part of the delivery of the Circle, working on the frontline to support young people and their families who are finding it hard to cope. They will conduct hour long, one-off sessions with children and young people aged 5-18, providing: safety planning, coping mechanisms, psychoeducation, and signposting, and supporting in de-escalation. This will be delivered with a non-judgemental and empathetic approach.

As a mental health advisor, you will need to be ready to respond in the moment to presenting (often unknown) concerns. You will have to dynamically risk assess situations, and be confident in raising concerns when necessary.

Key Responsibilities:

Service Delivery:

• Work as part of a team to provide support to service users and their families.
• Work within the Circle framework, and follow all HFEH Mind’s policies and procedures.
• Develop an understanding of the local area, and other services, to effectively signpost to.
• To deal with all safeguarding concerns in line with HFEH Mind’s safeguarding children policy.
• Take pride in the working environment, keeping it clean and tidy, and reporting any Health and Safety concerns appropriately.
• To utilise skills flexibly and effectively so that support can be tailored in a creative way.

Service Accountability:

• Maintain accurate, clear and concise records of all interactions with children, young people, parents/carers and professionals.
• Attend and engage in mandatory training, as directed by HFEH Mind.
• Ensure all support provided has an inclusive values base, which recognises and respects differences.
• To work collaboratively with all other partners and professionals, and represent HFEH Mind in a positive light.
• Ensure that all support provided  has an inclusive values base which recognises and respects difference and diversity.

Other:

• To attend and engage constructively in 1-1 supervision, team meetings and group reflective practice, where applicable.
• Carry out any additional tasks as required by the Circle or Children and Young People’s Services in consultation with your manager.

Person Specification

Essential

• A minimum of two years’ experience supporting vulnerable children and/or young people in a paid or voluntary capacity, or equivalent.
• An ability to form supportive relationships with families, and tailor support to individual need.
• A child-centred approach to work.
• Working knowledge of child and adult safeguarding
• Organisational skills and excellent time management.
• Ability to communicate clearly both verbally and in writing, to a wide range of audiences.
• Ability to organise and prioritise workload.
• Ability to work flexibly according to the needs of the service, whilst managing your own self-care.
• An openness to your approach to colleagues, managers and in 1:1s and reflective practice sessions.
• Experience of using Microsoft Office package.
• Working understanding of General Data Protection Regulations (GDPR).
• Demonstrable knowledge and understanding of equality and diversity issues and the ability to integrate into your work.

Desirable

• Experience of working with CYPs presenting with complex needs, and/or who are neurodiverse.
• Experience in managing relationships with professionals (e.g. schools, education psychologists, early help teams), commissioners and other stakeholders.
• Experience in co-producing activities and campaigns with young people.
• Experience of working within a multi- disciplinary team.
• Experience of supporting young people experiencing episodes of heightened stress/distress.
• Excellent communication and listening skills with the ability to tailor messages to a variety of audiences.

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve.

This post is subject to an Enhanced DBS check

Position Title: Helpline Supervisor
Reports To: Helpline Manager / CEO
Salary: £36,000 per annum, plus pension and employer NI contributions
Hours: 40 hours/week
Contract: Permanent, full-time, flexibility required in work hours
Location: Remote / Office-based – some evening/weekend work required

Role Purpose:

The Helpline Supervisor will provide support, guidance and supervise the helpline advisors and in the future helpline volunteers. The role will further provide emotional support and debriefing for the helpline advisors and volunteers during each helpline shift and when appropriate after each reported incident. They will also oversee the quality of service and ensure each report is dealt with appropriately to a high standard and that reports are logged appropriately recording all relevant information, ensuring data is protected and all procedures are followed.

Role Responsibilities:

• Provide day-to-day supervision, guidance and emotional support to helpline advisors.
   

• Monitor call logs, case records, and system reports to ensure quality and flag complex or urgent cases.
   

• Ensure safeguarding protocols are followed and lead on referrals involving serious risk or protection concerns.
   

• Deliver pre-shift briefings, post-shift debriefs, and facilitate reflective practice sessions.
   

• Coordinate rotas and ensure adequate shift coverage.
   

• Support the recruitment, onboarding, and ongoing training of helpline staff (and volunteers when).
   

• Promote staff wellbeing and implement trauma-informed approaches in staff support.
   

• Liaise with external agencies and partners to strengthen referral pathways and collaborative responses.
   

• Lead on service improvement by identifying trends, risks, and areas for development.
   

• Monitor and analyse service data to contribute to internal reviews and funder reporting.
   

• Ensure compliance with data protection, confidentiality, and safeguarding standards.

• Undergo regular training in trauma-informed approach, safeguarding, anti-Muslim hate and any other relevant topics.
   

Person Specification:

• Supervisory or senior experience in helpline, casework, or support services.
   

• Proven ability to provide emotional and professional support to frontline staff.
   

• Experience in handling safeguarding referrals and risk assessments.
   

• Trauma-informed approach and working knowledge of hate crime, discrimination, and support needs.
   

• Strong understanding of anti-Muslim hatred and Islamophobia.
   

• Excellent understanding of British Muslim communities, their diversity, and everyday practices.
   

• Excellent interpersonal, leadership, and communication skills.
   

• Strong organisational skills and ability to manage competing priorities.
   

• Experience using communication and case management platforms (e.g., RingCentral, Zoho, Microsoft 365) is desirable but not necessary.
   

• Experience in monitoring, evaluation, or impact reporting is desirable.
   

• Commitment to equality, diversity, and inclusion.

• Strong commitment to inclusion, ensuring that individuals from all backgrounds feel heard, respected, and supported. This includes working sensitively with people of all faiths and none, and with diverse identities, including LGBTQ+ individuals, queer Muslims, Muslims from minority sects, and other marginalised or intersectional communities.
   

• Enhanced DBS check required (to be obtained on your behalf if your application is successful).
   

Note: This job description is not exhaustive and may be subject to review and amendment from time to time in line with organisational needs. As the helpline opening hours extend then there is potential for the working hours and timings to change or increase.

Applications are being accepted on a rolling basis until the role is filled with a suitable candidate, with the aim of appointing someone by mid-August to early September. To apply, please send your CV and cover letter, Applicants are responsible for ensuring they have the legal right to work in the UK and will be required to provide ID and verification if shortlisted.

Reconnect Worker

This is an exciting opportunity to join Depaul for the new development of our Reconnect services in the North East

Position: Reconnect Worker

Location: Whitley Bay

Contract: Permanent

Hours: Full-time, 37.5 hours per week

Salary: £26,242 Per Annum Plus Pension and Other Benefits

Closing Date: Sunday 24th August 2025

About the Role

Working with the support and guidance of your manager, you will be responsible for delivering our Reconnect, family support and mediation service across the North East Region

You will work collaboratively with colleagues across Depaul’s services and with external agencies to reduce family breakdown. You will build and maintain a caseload of clients at risk of, or experiencing homelessness. You will work with clients in a variety of situations, including young people at school who are experiencing a breakdown in their family relationships, those who have been forced to leave their homes and are temporarily staying with our volunteer Nightstop hosts, and those who are now living in our accommodation services.

You will provide a wide range of support and guidance to these clients and their families, aiming to improve understanding and communication, reduce conflict and strengthen relationships, amongst other things. This will include a range of methods, including one-to-one and joint party mediation. Occasionally you may also provide basic guidance to young people and parents regarding their housing options.

With full support, you will be responsible for ensuring effective and safe management of the service on a day-to-day basis, including working in line with all relevant policies, procedures and best practice guidelines, as well as maintaining arcuate and up-to-date records on our database.

Key responsibilities include:

· Work directly with young people aged 11-25, and their families, who are experiencing family difficulties and at risk of homelessness, providing guidance, personalised family support and one-to-one and joint party mediation if appropriate;

· Carry a caseload of 15 – 20 clients per FTE for whom you will be the named keyworker;

· Process referrals from relevant agencies in order to build and maintain a full caseload of clients.

· Work in partnership with young people and their families to complete risk assessments, needs assessments and changes plans and outcome questionnaires to work with them towards measurable outcomes.

· Build strong working relationships with all Depaul colleagues and services across the region, as well as other relevant agencies and local authority teams, to promote the service, build effective referral routes and processes and provide holistic support to young people.

· Maintain clear, accurate and up-to-date records of all aspects of your work, in line with monitoring and evaluation processes and standard operational procedures.

· Work closely with statutory bodies and other agencies to support any relevant safeguarding procedures, advocating on behalf of young people and parents/carers when necessary.

About You

You will need to have the following skills and experience:

· Significant experience working with young people and families in crisis; reflective, creative and solution-focused in your approach and committed to working in an assets-based way.

· To hold or complete a Level 4 Interpersonal Mediation Practitioner’s Certificate (IMPC). Training will be provided if the candidate doesn’t hold the qualification, but training will have to be completed before the end of the probation period.

· Experience of working independently and managing own caseload; self-motivated and able to prioritise tasks and carry out efficient organisation and administration.

· Experience of carrying out risk and needs assessments and support planning for clients.

· Ability to develop strong, collaborative and productive relationships with colleagues and key external agencies, promoting the value of our work and its impact on families.

· High level understanding of professional boundaries and ability to maintain impartiality

· Willingness and ability to travel independently and work from a number of different locations across the London region.

· Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one, suffers from discrimination.

In return for working here, you will receive:

· A comprehensive training package tailored to your needs and role

· Flexible working model for suitable roles.

· 26 days annual leave rising to 30 after five years of service.

· Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.

· Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service

· Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.

· Discount vouchers including gym, retail, food & drink, travel, electricals and more.

· Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More​

· Death in service (4x Base salary)

· Legal Advice line

About the Organisation

Depaul UK delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.

You may have experience in areas such as: Family Support Worker, Reconnect Worker, Support Worker, Social Care Worker, Mental Health Care Worker, Voluntary Worker, Mental Health Support Worker etc. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

In the words of Nobel Laureate Abhijit Banerjee, "Pratham's impact on the lives of millions of kids has been tremendous; it is quite simply an exceptional, best-in-class organisation that has managed to scale across India."

Founded in India, Pratham has become one of the world’s most influential education charities—pioneering cost-effective, evidence-based solutions that have transformed learning for millions of children. Now, through Pratham UK and our global partners, we’re taking these proven programmes to communities across the Global South—from rural India to sub-Saharan Africa, and soon to Latin America, with a new office opening in Bogotá, Colombia.

In the UK, we’ve grown income from £350k to £1.7m in just four years, powered by a committed network of high-net-worth individuals and philanthropists—many from the Indian diaspora. We’re aiming even higher, with a goal of £4m annually by 2030 - our US sister charity raise $30m a year and $20m is raised in India, the programmes are effective and highly scalable.

We’re seeking a talented Head of Philanthropy and Special Events to lead major donor fundraising, oversee our flagship gala, and expand our high-value events. This is your chance to shape the growth of a pioneering Indian NGO with truly global impact.

About the role

A fantastic opportunity has arisen for a full time Casework Administrator to join the Scottish Regional Office team at SSAFA, the Armed Forces charity.

You will be responsible for providing specialist administrative support and undertaking virtual telephone casework across the whole of Scotland, working remotely with SSAFA branch volunteers and Regional Office colleagues to ensure a consistent, timely, quality service is provided to SSAFA beneficiaries.

To help you establish yourself in this new post you will receive excellent training and induction to the Scottish Regional Office. You will work closely with the Regional Casework Managers and the Regional Manager.

The post is home-based and lone working with support from your line manager and team colleagues and you must have a fast, stable broadband connection in your proposed workspace. You may have to travel occasionally around Scotland or elsewhere in the UK; expenses will be paid.

About the team

In this role you will be working closely with volunteers from seventeen SSAFA branches across Scotland, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team which includes 2 Casework Managers and a Regional Manager and a team of Regional Casework Co-ordinators.

About you

To carry out this role successfully you will have a track record of providing excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. The successful candidate will have experience of using their own initiative, planning and managing their workload with minimal supervision. You should be experienced at writing descriptive reports following a recommended structure. This role requires you to be a resilient person and it would be advantageous if you understand the way of life for today’s Armed Forces, veterans and their families. An understanding of the voluntary sector and preferably the military charity sector landscape across Scotland would be valuable, but not essential.

About SSAFA

SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. 

Closing date: Midnight on Sunday 31 August 2025.

 Interviews: Monday 15 September 2025.

Job Title: Performance and Impact Lead

Location: Hybrid (requires a London office presence once a week) or home-based (requires occasional travel to London, likely once per month, to attend meetings, events and training)

Hours: 35 hours per week

Contract type: 12 months fixed term (maternity cover)

Salary: £48,961 per annum (hybrid) - £ 44,506 per annum (home-based)

What we do: We help young people through cancer

How we work: We’re Determined, United, Spirited and Kind

What we’re looking for:

• Someone who can shape how we measure success and build frameworks to understand our progress against strategic goals
• Someone who translates big-picture goals into tangible impact, connecting strategy to delivery through powerful evidence and insight
• Someone who brings evidence to life, helping leaders understand what’s working, who it’s working for, and where we can do even better
• Someone who can challenge and support teams to grow, embedding a culture of learning, accountability and continuous improvement.

What we offer:

• Leave: 25 days of annual leave, which increases with service, in addition to bank holidays and a 3 or 4 day closure over the Christmas period. We also have finish early Fridays in August and quarterly reset days to step away from day to day work and refocus.
• Flexible bank holidays: the option to swap five UK public holidays (except 25th, 26th December, and 1st January or any substitute bank holidays for these dates) for other dates off.
• Paid Carer and Compassionate Leave: paid time off to care for family members or dependants.
• Paid Parental Leave: enhanced pay for parental leave such as maternity leave, paternity leave or adoption leave.
• Paid Volunteering Leave: support your community by taking paid leave for volunteering activities.
• Health Cashback Plan: access a health cashback plan to cover medical expenses.
• Life assurance and Income Protection: financial support if you’re unable to work due to illness or injury.
• Discount scheme: access exclusive savings at various high street retailers and gyms.
• Flexible Working: we care about your wellbeing and encourage flexible work arrangements to promote work-life balance.

How to apply:

You’ll need to register on our portal, complete a short application form and answer questions about your skills and experience in relation to the role.

Key dates:

Applications by 9th September; 1st Stage Interviews 18th September (online); and 2nd Stage Interviews 23rd September (potentially in person, to be confirmed).

Our commitment to inclusion and accessibility:

At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind. We have the same goal for people working with us. Teenage Cancer Trust is committed to recognising and valuing individual differences and the contributions of all people.

Should you require any assistance or adjustments to support your application or interview process, such as additional time for tasks, meeting the panellists beforehand, information in another format or a different interview format (online/offline/in person), please don’t hesitate to get in touch with the HR Team.

We are a Disability Confident employer which means we have committed to offering interviews to disabled candidates who meet the essential criteria for the role listed under the 'What you'll bring to the team' section of the job description. If you would like to opt into this scheme, please tick ‘yes’ on the application form.

Privacy and Safeguarding:

At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support. Our safeguarding responsibilities extend to the children and adults who work to support the charity, who we also have a duty of care to protect. Safeguarding is at the forefront of each activity we carry out. In line with our approach, this role is subject to a DBS check (Disclosure and Barring Service). 

For information on how we collect, store and process personal data please get in contact with the HR Team.

Volunteers are the backbone of our operation at FareShare South West (FSSW). We have over 350 volunteers from a myriad of backgrounds, who make up 90% of our team. The volunteers help with every aspect of the operation, from driving vans, picking orders, to administrative duties. FSSW has built a successful volunteer programme which supports a wide demographic of people and multiple motivations for volunteering. This role will take a lead on all aspects of recruitment, retention, and development of our volunteer programme during this exciting time in the charity as we expand. 

Duties and Responsibilities 

Volunteer Recruitment  

• Work with the Communications and Volunteering teams to actively promote the volunteer programme across Bristol

• Work with the wider FSSW team to support and develop volunteering opportunities for corporate supporters and food partners; taking a lead in the delivery of corporate volunteering events 

• Use and improve on existing processes to manage recruitment from initial enquiry through to successful onboarding of prospective volunteers and partners  

• Develop outreach activities to increase diversity, social impact, and community engagement 

• Work with Head of Employability & Volunteering and the wider team to ensure sufficient dependable volunteers to meet the operational needs, working to KPIs 

• Work with the Volunteer Coordinators to identify fluctuations in the volunteer rota, and action accordingly

• Work with the Head of Employability & Volunteering and Volunteer Coordinators to identify tasks/roles/needs to inform a recruitment strategy for the future

Volunteer Retention: 

• Enhance the existing volunteer retention programme

• Work in collaboration with the Plymouth Volunteering Team to ensure alignment in the delivery of the organisational strategy 

• Work with the Head of Employability & Volunteering and Head of Operations to ensure the delivery of high-quality volunteer induction and training 

• Analyse and monitor volunteer retention, noting reasons for moving on and developing strategies to improve retention where required 

• Develop volunteer roles in conjunction with the Operations Teams

• Build upon and establish new referral partners and recruitment platforms/streams 

• Support the Head of Employability and Volunteering to ensure all Volunteer policies and processes are up to date, and training is given to staff to uphold them 

• Work with the Employability Team to create routeways into volunteering 

Administration, policies, procedures, and risk management 

• Support the Head of Employability & Volunteering to develop and maintain volunteer policies, procedures, and risk assessments 

• Ensure volunteers are adhering to FSSW's Code of Conduct, facilitating meetings with volunteers if necessary, conducting relevant risk assessments, and following safeguarding measures 

• Ensure the Volunteer Coordinators are sufficiently trained in the CRM system (Salesforce) to keep up to date in line with GDPR

• Work with the Volunteer Coordinator/s to ensure FSSW’s databases are up to date with volunteer information, including skills, availability, and contact details/preferences  

Person specification – knowledge, skills, experience, and values 

It is not expected that the successful candidate will have all of the following criteria. FSSW is committed to helping individuals develop professionally and personally. The following are desirable criteria: 

• Experience in data informed recruitment and retention of volunteers or employees

• Experience in developing and implementing policies, procedures, programmes and strategies 

• Experience of risk management and safeguarding vulnerable adults

• Experience in providing supportive, motivational, structured team leadership for people with a range of life experiences, including supervision, target setting and performance management 

• A working knowledge or direct experience of the voluntary sector

• Excellent communication, presentation, and interpersonal skills to establish and develop positive relationships with volunteers, external partners and beneficiaries 

• Excellent organisational, IT and time management skills to prioritise work, handle conflicting demands and meet tight deadlines in a fast-paced environment 

• Ability to produce high-quality data with evaluation and strategic actions

• Commitment to and experience in supporting people of all ages and backgrounds to thrive in line with diversity, equity and inclusion policies  

Join the Air Cadet Charity – Be the Heart of Our Operations!

Are you a highly organised and proactive administrator who thrives in a varied role? Do you want to be an essential part of a charity dedicated to empowering young people across the UK? The Air Cadet Charity is looking for a versatile Administrator to join our dedicated team.

About Us:

The Air Cadet Charity is the principal charity supporting the Royal Air Force Air Cadets. We provide vital grants for activities, equipment, and opportunities, helping young people develop skills, confidence, and reach their potential through aviation, adventure, and community engagement. From adventure training to simulators and training equipment, we ensure the RAF Air Cadets organisation continues to thrive and inspire.

The Role:

This is a pivotal role, offering broad administrative support to our small, dynamic team. You'll be the go-to person for a range of essential functions, from a broad range of administrative tasks and supporting our board to handling general enquiries and providing comprehensive administrative assistance. Your efficiency and attention to detail will be key to helping us deliver our mission effectively.

You'll be responsible for:

• Finance Administration: Processing invoices and expenses.
• Secretary to the Board: Arranging board and committee meetings, helping to prepare and distributing agendas and papers, taking accurate minutes, and following up on action points.
• Diary Management: Efficiently managing the diaries for key team member and trustees, scheduling meetings, and coordinating appointments.
• General Enquiries: Acting as the first point of contact for the charity, handling phone calls and emails, and directing enquiries appropriately.
• Team Administrative Support: Providing comprehensive administrative support to the wider team to ensure smooth operations.

What we're looking for:

• Proven experience in a diverse administrative role, ideally within a charity or small office environment.
• Excellent organisational and time management skills, with the ability to prioritise tasks and manage multiple deadlines effectively.
• Strong administration skills and a meticulous eye for detail.
• Demonstrable experience as a secretary for a board or committee, including minute-taking.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and CRM systems.
• Exceptional communication skills, both written and verbal, with a professional and friendly approach.
• A proactive, adaptable, and self-motivated approach.
• A genuine interest in supporting young people and the mission of the Air Cadet Charity.

All applicants must have the right to work in the UK. The successful candidate may be required to hold a level of security clearance.

Why join the Air Cadet Charity?

• Be part of a small, impactful team directly contributing to the development of young people across the UK.
• Enjoy a varied and engaging role where no two days are the same.
• Benefit from a supportive and collaborative work environment.
• 26 days annual leave + bank holidays
• Employee life assurance scheme

Salary: £26,000 per annum, pro rata

Location: Remote/Hybrid with occasional travel to events/meetings around the UK and to the Sleaford, Lincs office as required.

Hours: Part-time (5 morning/afternoons per week – 18.75 hours – some flexibility is required to accommodate meetings).

Ready to be the backbone of our charity?

To apply, please submit your CV and a covering letter (maximum 2 pages) outlining your relevant experience and why you're interested in this varied role by 9am on 8th September 2025.

Join us in our mission to support the RAF Air Cadets!

The Air Cadet Charity is an equal opportunities employer and committed to safeguarding and promoting the welfare of children and young people. All successful applicants will be subject to a satisfactory DBS check.

Doing Good Recruitment is proud to be partnering with the Fundraising Regulator to find a Communications and Engagement Officer on a 12-month fixed term contract (maternity cover).

Ideally starting end of September/ early October, this is a key role within our dynamic Communications and Corporate Services team. 

Role Purpose 

You’ll lead in:

- Planning and delivering innovative campaigns, developing strategic blog content, and leading on corporate publications like the Annual Report. 

- Producing and managing content across web, newsletter, and key campaigns 

- Ensuring accuracy, accessibility, and alignment with brand and editorial guidelines 

- Champion our style standards and support contributors to communicate with clarity and impact.

Who We Are

The Fundraising Regulator is an independent, non-statutory body that regulates fundraising across the charitable sector in England, Wales and Northern Ireland. We set and maintain standards that apply to all fundraising organisations across the UK, to protect the public and support the vital work of fundraisers.

We work in partnership with other regulators and the representative bodies in the charitable and fundraising sectors to build public confidence in fundraising and ensure fundraising best practice. 

We have a staff team of approximately 30 people, including staff based in Wales and Northern Ireland. 

Our Values

The Fundraising Regulator’s workforce is guided by four core values and behaviours: learning, quality, supportive and collaborative. We live these values through all areas of our work to support a positive organisational culture. We expect all applicants to demonstrate a commitment to these values.

Our Commitment to Equity, Diversity and Inclusion

The Fundraising Regulator is committed to diversity, equality and inclusion. We want our workforce to be truly representative of the society we are here to support and protect, so that we’re able to regulate effectively. We also want each employee to feel respected and able to give their best. We do this by operating a fair and inclusive recruitment process, which aims to reach a diverse pool of candidates. This is also supported by a range of policies that encourage a flexible and supportive working environment.

We particularly encourage applications from people with Black, Asian and Minority Ethnic backgrounds and people with disabilities as these groups are currently underrepresented at the Fundraising Regulator. 

Person Specification

You’ll have:

- Proven experience delivering communications strategies and campaigns

- Strong copywriting and editing skills, with attention to tone and style

- The ability to develop content aligned with brand and editorial guidelines

- Experience responding to press enquiries or working with PR teams

- A digital-first mindset and multimedia content creation skills

- Confidence working with internal and external stakeholders

- The ability to manage competing priorities with minimal supervision

Benefits

• A flexible working environment
• 27 days’ annual leave, plus three days Christmas closure and bank holidays
• Generous pension contribution from day one
• Enhanced maternity, paternity and sickness pay
• Paid time off for volunteering 
• Eyecare vouchers 
• Bike to work scheme and season ticket loans
• Ongoing training and development
• Employee Assistance Programme

How to apply

We are partnering with Doing Good Recruitment on this appointment. If you require any adjustments to the recruitment process, please do let them know; we’re committed to making this process inclusive and accessible. 

To help us monitor how we’re doing and identify any barriers in our recruitment process, we invite all applicants to complete the Equal Opportunities Monitoring form found on Doing Good Recruitment’s application page.

Schedule

Closing – Sunday 7th September 2025

Interviews – Tuesday 16th September 2025

The Advice Service is dedicated to enhancing income, alleviating poverty, and ensuring secure housing for community members throughout London. Our goal is to empower individuals by facilitating access to appropriate support through a strength-based and person-centered approach. We offer accredited information and advice on welfare benefits and housing, as well as assistance in obtaining grants.

As an integral part of the London Irish Centre's Community services, the Advice Service collaborates with our Support Service, Legal Advocate (benefit appeals), Community Programmes (responsible for events and activities), and our specialized Survivor Integrated Service. Together, we strive to deliver community-led and best-practice support.

We are seeking an experienced, compassionate and knowledgeable Advice Worker to join our committed team. The successful candidate will bring expertise in welfare rights and housing, and a strong commitment to supporting those facing financial hardship or insecure living conditions. In this role, you will work directly with clients to deliver accredited advice and practical guidance, helping them navigate complex systems and secure the support they need. You will also collaborate with colleagues across the organisation to ensure a holistic and integrated service that puts community needs first.

 About You

• You have solid experience advising on welfare benefits and housing law, including issues like homelessness, entitlement, and disability benefits.
• You use a strength-based, person-centred approach to empower clients and achieve positive outcomes.
• You’re confident advocating for clients with agencies such as the DWP and local authorities, both in writing and verbally.
• You’re highly organised, able to manage competing demands, and proficient in using case management and information systems.
• You demonstrate excellent communication and interpersonal skills and are comfortable working with diverse client groups and professionals.
• You’re collaborative, flexible, and committed to safeguarding, equality, and continuous professional development.

Key areas of responsibility

· Work in line with the purpose, vision, mission, and values of the LIC.

· Deliver high-quality information and advice on housing and welfare benefits according to client needs. 

· Manage your own caseload and undertake casework with minimal supervision.

· Provide services in accordance with all relevant quality standards.

· Create and maintain comprehensive client and service provision records, using information technology and other systems.

· Support service delivery via telephone, drop-in, and pre-booked appointments, including staffing the response line as needed.

· Advocate on behalf of clients with third parties, including the Department for Work and Pensions and local authorities, by letter, telephone, email, and in-person.

· Contribute to multi-disciplinary service provision, build excellent working relationships, and establish referral pathways to achieve the best outcomes for clients.

· Maintain excellent knowledge of benefits, housing law, grants, as well as changes in law, practice, and supporting services.

· Work collaboratively with internal teams and services.

· Attend any outreach including social groups as required.

· Ensure safeguarding measures for vulnerable adults and children, as well as the health and safety of staff, volunteers, and clients, are followed in line with established processes.

· Comply with LIC policies and procedures, including those relating to confidentiality, data protection, equality, and diversity.

· Participate in meetings and commit to personal learning and professional development.

· Carry out any other reasonable duties as directed by management.

This job description outlines the key responsibilities and duties associated with the role. It is not exhaustive or restrictive and may be reviewed and amended in line with service needs and organisational priorities. The postholder may also be required to work from other locations or undertake other duties as reasonably requested by management.

 Employee Benefits

· Enhanced annual leave - 26 days plus bank holidays (increase to 27 days after 5 years of service pro rata).

· Enhanced sick pay - 4 weeks of contractual hours on full pay after completion of probationary period pro rata *

· Enhanced maternity and adoption leave pay*

· Cycle to Work Scheme*

· Tech Scheme*

· Eyesight tests and contribution to corrective glasses*

· Jury Duty leave pay*

· Employee Assistance Programme.

· Complimentary tickets to select events.

· 50% discount on LIC education courses (subject to availability).

· 20% discount at the LIC shop and 10% discount at the LIC bar.

· Mindfulness app membership*

*Only available to staff on contracts of a minimum of 12 months

LONDON IRISH CENTRE

OUR SIX CORE VALUES

At the London Irish Centre we strive to be:

1. Welcoming

2. Compassionate

3. Inclusive

4. Creative

5. Community-centred

6. Sustainable

The London Irish Centre is an equal opportunities employer. We actively encourage applications from diverse backgrounds, communities and industries, and are committed to equality and diversity within our workforce. Please note our offices have some barriers to access, which is one of the core missions that our redevelopment will overcome.