Supporter experience manager jobs in angel, greater london

The Roundhouse is a world-renowned music and arts venue in Camden and a registered charity supporting over 10,000 young people aged 11–30 each year. 

Through creative programmes, studio access, mentoring, and professional development, it empowers young people to build skills, grow their confidence, and pursue careers in the creative industries. From its iconic main space, to our state-of-the-art Creative Studios open to musicians, filmmakers, podcasters and performers aged 13-25, to the newly opened Roundhouse Works, a dedicated creative centre for 18–30 year olds – Roundhouse offers the space, support, and resources to help young people thrive.

The Roundhouse’s 13-person fundraising team has recently increased its ambitious annual target, largely driven by strong performance from the Trusts and Statutory team. Operating within a successful mixed economy model, the charity benefits from a diverse range of income sources – including ticket sales, commercial hires, and an increasingly ambitious programme of grants and philanthropy.

Trusts and statutory funding is a core part of this model. This year’s £600k  Trusts target has almost been met, supported by a strong pipeline, multi-year relationships, and a wide portfolio of fundable work across employability, wellbeing, and diversity. The postholder will also be responsible for Arts Council England reporting.

With programmes closely aligned to youth sector priorities and policy initiatives, this role offers the opportunity to build on solid foundations and contribute to the organisation’s next phase of growth.

As Senior Trusts and Statutory Manager, you will:

• Lead and manage a successful team (Trusts and Statutory Manager and Coordinator), delivering and growing the team’s £600k annual income target
• Develop and maintain a strong pipeline of trust and statutory prospects by crafting compelling proposals, narratives, and packages of support
• Steward key long-term funder relationships, including Arts Council England, and take responsibility for accurate reporting and statutory funding compliance
• Identify and shape new funding opportunities across a broad portfolio, including youth employability, mental health, creative skills, and inclusion
• Collaborate closely with colleagues across Fundraising, Programmes, and Evaluation to ensure projects are designed with purpose, evidence, and impact
• Represent Roundhouse confidently and professionally in meetings with trustees, funders, and senior stakeholders

Ideal skills and experience: 

• Proven success in securing high five- or six-figure grants from trusts, foundations, or statutory funders
• Strong track record of creatively packaging compelling cases for support that align funder interests with organisational priorities
• Experience managing and growing funder relationships with a strategic and entrepreneurial approach
• Experience managing teams (formal or dotted-line) with a collaborative and supportive leadership style
• Excellent written and verbal communication skills, a skilled storyteller capable of crafting persuasive funding proposals and impactful reports
• Confidence engaging with senior stakeholders, including board members, funders, and programme leads
• Experience in youth sectors is desirable, as is familiarity with funders such as Paul Hamlyn Foundation, Garfield Weston, and bigger strategic funders
• A strategic thinker with energy, creativity, and autonomy, comfortable working in an environment where innovation and adaptability are essential
• Strong commitment to equity, diversity, and inclusion

This is a hybrid role with minimum 3 days per week at the Roundhouse office (Closest tube: Chalk Farm). Roundhouse offer flexible working options - please discuss with Laura Macnamara at QuarterFive, who we are partnering with for this appointment. 

Employee benefits include:

• 25 days’ holiday per year plus bank holidays pro rata, increasing after 2 years service up to 30 days
• Ability to buy up to 3 days annual leave
• Pension scheme – 4% employer and 4% employee contributions
• Cycle to Work, Tech and Home Scheme
• Season Ticket Loan
• Employee Assistance Programme (EAP)
• Enhanced Maternity, Paternity and Adoption leave
• Health Cash Plan
• Group Life Assurance
• Staff discount at the Roundhouse bar and café
• Complimentary staff tickets

We are seeking a part-time, motivated and organised Income Generation Manger to support our fundraising efforts and help grow our income. This is a fantastic opportunity for someone looking to develop their career in income generation within the charity sector. The postholder will lead on our very successful corporate sponsorship programme and will develop our individual giving programme. The role will be an opportunity to develop and lead programmes while being supported by the CEO and Senior Management Team with a chance to make a real impact. 

You will engage with our existing members to ensure they recieve the best possible support from us. Additionally, you will engage with sectors of our community who are unaware of the benefits of being members.

Responsibilities:

These include

1. To actively seek a thorough understanding of the membership base and the issues affecting them, creating member profiles and advising and briefing stakeholders accordingly.
2. To develop a compelling offer by profile / career stage so as to maintain and improve member retention and engagement levels, and to maximise new member acquisition.
3. To maintain a thorough and up-to-date understanding of services and activities and ensure these are being packaged and communicated in the most effective way.
4. To oversee the implementation of regular market research, including competitor analysis, to identify members/stakeholder needs, to support the rationale for the development of member products and services, and to liaise with and advise other stakeholders as appropriate.
5. To develop member communications in particular around membership renewals and the on-boarding of new members, and to ensure a high-quality member experience.
6. To ensure that membership communications at all touch points within the membership journey or as part of a non-member relationship, remain relevant and up to date.
7. To oversee the new member and renewal process, which is managed by our external partner, and troubleshoot and resolve issues that they cannot

Personal Specification: 

Essential skills, knowledge and qualities: 

1. Experience of working in a customer, member or client facing role
2. Experience of developing and maintaining strong professional relationships with a range of stakeholders
3. Experience of using a CRM management system, preferably Salesforce
4. Excellent communication and interpersonal skills and the ability to positively communicate with a wide range of people in a professional setting, with demonstrable ability to communicate effectively in challenging situations
5. Excellent planning, coordination, organisational and time management skills
6. The ability to analyse data and produce reports
7. The ability to take a proactive approach to independent working, managing your own workstreams effectively, and the confidence to take responsibility for tasks and decisions

Desirable skills, experience, and qualities:

• Interest and/or understanding of the immigration law sector in the UK
• Experience of implementing change and working with others to create new ways of working

Closing date for applications: 7th September 2025. We plan to hold the interviews in person but we can accommodate interviews online at request. Please notify us in your application if we need to make any reasonable adjustments to accommodate you at interview. 

ILPA is an equal opportunities employer. We acknowledge that the legal and charitable sector can be less accessible to people from minoritised, racialised and lower socio-economic backgrounds and we are committed to improving this situation. 

About the Role

We’re looking for a dynamic and experienced Therapy Service Manager (Job Share) to co-lead our passionate therapy team at Headway East London. The Therapy Service Manager is responsible for leading the therapy team to plan and deliver an excellent service which empowers our community of brain injury survivors. This role is a job share and covers the following aspects of the Headway East London Therapy Service: Enfield Brain Injury Service (Enfield) and our Hackney-based Day Service.

As Therapy Service Manager, you will lead the delivery of therapy services within both the Day Service and Enfield, ensuring high standards, consistency, and a strong sense of purpose across the team. You will play a vital role in the growth and development of the therapy offer across all of Headway East London, working closely with your job share partner and the Director of Services (Clinical Lead) to shape and expand our provision.

This is a unique opportunity for someone with strong clinical leadership and strategic planning skills to help shape the future of our therapy services.

We are looking for someone who brings: 

• Provide leadership to the therapy team to ensure the efficient delivery, quality and consistency of this service within Enfield and the Day Service.
• Manage the development of plans and strategies for the therapy team and instil a sense of collaboration, common goals and working together across the team to ensure the sustainability of the service.
• Build good relationships with stakeholders in the boroughs we serve to develop opportunities for growth and development of our services.
• Work with the Director of Services (Clinical Lead) on commissioning/tender/framework contracting arrangements with the ICS’s we serve. 
• Work with staff to ensure our members’ voices are at the centre of everything we do.
• Work with the Director of Services (Clinical Lead) and the Finance team to ensure unit costs are accurate and work to ensure full costs of the service are recovered from customers. 
• Work with the Director of Services (Clinical Lead) and the Director of Development to explore new opportunities to develop our business to generate income. 
• Assist the Director of Services (Clinical Lead) to explore and implement effective ways to evidence the outcomes of our members and the impact of our services to demonstrate our effectiveness.

Key Relationships - Internal and External

 Internal: Therapy Team, Managers and Members

 External: Quality assurance and Contracts managers

Other

Apply the Headway East London values and behaviours to every aspect of the role at all times.

Protect and enhance the interests and reputation of Headway East London internally and externally.

Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability.

Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.

ID: 1542 Operational Manager – Central (West Midlands Northamptonshire and sorrounds)

Service: Central Region

Salary: Grade 4 Point 34 – 38: £42,140 - £46,240 FTE per annum (£33,712.00 - £36,992.00 per annum, pro rata)

- Additionally, £480 home-based allowance FTE per annum

Location: Home based with travel to various locations across Norfolk, Waveney, Suffolk and East Sussex.

Hours: Part time (29.6 hours per week).

We offer flexible working arrangements - please see below for more details.

Contract: Permanent Contract

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the

importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

We are seeking a highly skilled and dynamic manager to provide operational leadership for services in the Central region of England. You will have overall responsibility for the safe, high-quality, and financially sound delivery of services across the west Midlands and Northamptonshire.

You will bring proven experience in managing services for children, young people, and families with complex needs - such as neurodiversity, special needs and disabilities, and family support concerns. You will also have a strong track record in leading, managing, and developing staff teams while maintaining high service standards.

In this role, you will build and maintain effective relationships with key stakeholders in the region and contribute to the development and growth of Family Action’s services and strategic ambitions.

Family Action are forward looking, ambitious and have a commitment to continuous improvement and development. We are a people-focused, can-do organisation that strives for excellence in all we do, and operates with mutual respect. If you share these values and have the necessary skills we want we look forward to hearing from you.

At Family Action we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation. We have been building stronger families since 1869 and today we work with more than 60,000 families in over 150 community based services, as well as supporting thousands more through national programmes and grants.

Responsibilities:

Leadership & Line Management

· Provide leadership and line management to service managers and project leads.

· Oversee recruitment, supervision, and staff development in line with Family Action policies.

· Foster a high-performance culture and provide operational cover when needed.

Financial Oversight

· Manage service budgets to ensure sustainability and value for money.

· Identify financial risks and contribute to business planning and service development.

Operational Delivery & Quality Assurance

· Ensure services meet strategic goals and comply with quality, safeguarding, and data standards.

· Lead on new service setup, performance monitoring, and continuous improvement.

· Embed service user participation and report Social Value outcomes.

Strategic Growth & Business Development

· Support regional strategy delivery and contribute to tenders and funding bids.

· Build partnerships, promote services, and help coordinate events to share best practice.

Main Requirements (for details check the job description and person specification):

- Lead delivery of key projects and high-quality services.

- Manage teams, operations, and new service setups.

- Oversee and lead safeguarding and quality assurance within services

- Champion service user involvement and feedback.

- Monitor performance and drive continuous improvement.

- Balance operations with strategy

· Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced

Benefits:

- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays

- up to 6% matched-pension contributions

- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

· complete an application form on the Family Action portal

· Closing Date: Sunday 7th September 2025 at 23:59

Interviews - week commencing 15th September and 22nd September - dates to be confirmed.

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: Gabriel Hall (full address on advert document).

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

About the role:

This is your chance to begin a career that changes lives – starting with your own. At Single Homeless Project (SHP), we believe in developing new talent and giving you everything you need to thrive in the homelessness sector. As a Trainee Project Worker or Trainee Floating Support Worker, you will be part of a mission that helps people across London – in Westminster, Lewisham, Camden and Islington – move from crisis to stability and towards a life they can truly enjoy. From day one, you will be supported by experienced colleagues and immersed in a training programme designed to give you the skills, confidence and knowledge to succeed.

In our supported accommodation services, you will work directly with residents, building trust, encouraging progress and providing the practical support that makes independence possible. As a Trainee Floating Support Worker, you will travel across London to meet clients in their homes and communities, tackling housing issues, supporting health and wellbeing, and helping them achieve personal goals. The work is varied, fast-paced and deeply rewarding, with every shift – whether early mornings, late evenings, weekends or bank holidays – bringing the chance to see real change happen.

With SHP, you are never on your own. You will learn from some of the most dedicated and knowledgeable people in the sector, gaining expertise in areas from housing and benefits to mental health and recovery approaches. You will see first-hand the impact of your work, from someone securing stable housing to taking their first steps into training or employment. As you progress through the Trainee Programme, your salary will increase at six and nine months, reflecting your growth and achievements. This is more than just the start of a career – it is the beginning of a journey where your skills, passion and commitment will transform the lives of homeless Londoners, while opening up a future of endless possibilities for you.

About you:

You do not need to have previous or formal experience working in the homelessness sector or in a support role. We are seeking people with transferable skills and experience gained from a varied background, who will demonstrate a commitment and passion for the work that we do. You will be ready to learn on the job and we will support you to develop your own learning and practice through a structured programme and teamwork.

We are looking for people who are creative thinkers, that are committed and motivated in inspiring our clients into leading successful lives.  In return, we will provide you with a comprehensive and engaging Trainee Programme. Involving ongoing support, trainee specific workshops and plenty of opportunity to learn on the job through formal training, reflective practice, service visits and working with experienced colleagues. The traineeship period will run up to 9 months with a possibility for a fast track at 6 months.  

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 31st August at Midnight

Interview date: Wednesday 10th, Thursday 11th and Friday 12th September 2025. 

This post will require an Enhanced DBS check to be processed for the successful applicant.

*We are seeking to recruit a group of trainees to form a cohort starting between October - November.   

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted for this role. Applications requiring sponsorship will not be accepted or progressed. 

We're looking for a Philanthropy Manager to join our ambitious fundraising team. In this role you will deliver excellent relationship management (prospecting, cultivation and stewardship) for a growing portfolio of high net worth prospects and major donors to help the team achieve ambitious and growing financial targets. You will also support our special events programme by contributing to the development of events for high value supporters.

Providence Row has been supporting homeless and vulnerably housed people since 1860. For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance misuse issues. Providence Row works with around 1,200 homeless and vulnerably housed people a year in London, offering an integrated service of crisis support, advice and recovery programmes. 

About the role

• To account manage a portfolio of corporate donors. Ensuring regular communications with corporate partners through phone, e-mail and face to face meetings to ensure targets are met and strong, lasting relationships are developed.
• To assist with all levels of corporate administration, including; thank you letters; certificates; project reports; updating all correspondence and meeting information within the CRM database.
• Create and implement tailored stewardship plans to maintain and grow existing corporate relationships.
• Undertake appropriate research and briefing (for self and others) in preparation for initial meetings with potential corporate supporters, demonstrating agility and creativity along with comprehensive knowledge and understanding of Providence Row’s organisational strategy and services offering when engaging with potential partners.
• To support with corporate volunteering activities both on and offsite, ensuring volunteers have an engaging and impactful experience.

Benefits

• 27 days holiday plus bank holidays
• Pension – 5% employer, 3% employee
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Monthly reflective practice
• Wide range of learning & development opportunities

 To apply:  Please upload your CV with a covering letter, detailing how you meet the job specification. CV’s without a covering letter will not be considered.

Research shows some people, especially women and marginalized groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

We’re recruiting for a brilliant, committed and experienced Service Manager to lead the delivery of Ella’s service model. Leading the frontline team, the postholder will need to demonstrate a person-centred approach to ensure the provision of an excellent aftercare service for women who have experienced trafficking and/or sexual exploitation. As part of the management team, the postholder will contribute towards the development of Ella’s services.

You will be a skilled communicator, capable of developing strong partnerships and working effectively with other community organisations and agencies across London. This is an exciting opportunity to play a key part in enable women who have survived trafficking and other forms of violence to recover and rebuild their lives.

Two reasons why you should join Ella’s
 

1. You will make a difference: Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Join us, and be a crucial part of ensuring survivors have all they need to recover and build lives that are safe and free.
    

2. You will work in a great place: We are a passionate, growing organisation. Last time we asked, 100% said they would recommend Ella’s as a place to work. As a team, we are strong, women-led, authentic, professional, fun and supportive of one another. 

Job description and person specification

Service delivery

• Lead the day-to-day management of Ella’s safe houses, and outreach services

• Ensure all caseworkers provide high-quality, holistic support tailored to each woman’s needs

• Ensure casework systems are used consistently and effectively across the team

• Oversee accurate and timely completion of risk assessments, support plans, and case notes

• Provide emotional support and hands-on casework guidance where needed

• Coordinate referrals and ensure women are welcomed into the service with care and dignity

• Lead regular reviews of support plans to ensure women are progressing through recovery stages

• Ensure a smooth and responsive referral process into Ella’s services

• Ensure all data is kept up to date for monitoring, evaluation, safeguarding, and reporting purposes

• Contribute service data to support funding applications and impact reporting

• Provide regular service updates to the Head of Services and contribute to strategic conversations

Volunteer coordination

• Induct, train and oversee social work students and/or interns placed within the home

• Ensure relevant policies and procedures are upheld by self, all volunteers and visitors who come into contact with survivors

• Adhere to and ensure all students and interns have a good knowledge of Ella’s casework management forms and recording systems and oversee the consistent use of these

• Provide regular supervision to students and interns

Safeguarding & health and safety

• Act as Safeguarding Lead for frontline services

• Manage all safeguarding concerns in line with Ella’s policies and procedures

• Work with the Head of Services and Safeguarding Trustee to strengthen safeguarding culture and processes

• Promote a safe working environment for staff and service users, including regular risk assessments

• Ensure all frontline staff are trained and confident in safeguarding procedures

• Respond calmly and professionally to emergency situations

• Protect the confidentiality and security of all Ella’s locations

• Ensure robust procedures are in place for health and safety across safe houses

Team management

• Provide line management, supervision, and ongoing support to accommodation and outreach caseworkers.

• Lead recruitment, induction, and training for frontline staff and interns.

• Manage the internship programme, including allocation, supervision, and development.

• Coordinate regular team meetings and reflective practice sessions.

• Support wellbeing of all frontline staff in partnership with Ella’s HR Officer.

• Oversee team and managers rotas and ensure staffing for on-call cover.

• Contribute to the recruitment and retention of a strong volunteer and intern team.

• Monitor and review demanding caseloads to support effective casework and prevent burnout.

Service development and partnerships

• Identify gaps and opportunities for improvement in service delivery.

• Implement structural changes to improve quality and efficiency of support.

• Build and maintain local partnerships within the VAWG and anti-trafficking sectors.

• Represent Ella’s at operational-level partnership and multi-agency meetings.

• Contribute to the development of service-related policies, ensuring input from staff and survivors.

• Work alongside the Head of Services and senior management team to shape future service plans.

Benefits

• Part of a small team, delivering a dynamic organisation changing women’s lives, supporting and empowering them to build their futures.

• We are always developing and growing so you will have the opportunity to give direction and vision to the work and to work alongside a committed team.

• Access to a professional supervisor.

• 28 day holiday, plus bank holidays.

Special conditions

• An enhanced Disclosure and Barring Service check will be undertaken.

• This post is restricted to women due to the nature of the role. The Occupational Requirement section under Schedule 9 (part 1) of the Equality Act 2010 applies.

• The role is subject to a 6-month probationary period.

• The postholder is expected to take part in the out of hours on-call service.

• Ability and willingness to work flexibly, and at all Ella’s locations as required, is necessary for this role - it is therefore suited to someone with quick and easy access to London based properties in the case of emergencies.

More about Ella’s
Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Our mission is to do everything we can to ensure survivors have all they need to recover and build lives that are safe and free. 

Here is a summary of our main activities:
 

• We run six safe houses. This supported accommodation is crucial for survivors, until they are ready and able to live independently. 

• We provide regular support for women and families in neighbourhoods across London, and many more further afield when they need us. 

• We speak out on issues affecting the women we work with. We care deeply about survivors of trafficking and exploitation and want to see a world where these crimes are not tolerated. 

Ella’s is an equal opportunities employer. We encourage applications from all backgrounds and communities, as we believe having a diverse team adds value and positively impacts our service. 

We actively encourage applicants from BAME backgrounds, LGBTQ+ applicants and those with disabilities. We are committed to equality and diversity within our organisation.

Contract: Permanent   

Salary: £39,434 - £46,109 (London) £35,294 - £41,969 (Outside London)

Closing Date: Monday 18th August 

Please note, we may close this vacancy early if we receive a sufficient number of applications to progress to the interview stage.

Centrepoint, the UK’s leading youth homelessness charity, is looking for Compliance Manager – Fundraising to join our Compliance Team based in London, Sunderland, Bradford or Manchester.

About us

We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037.

Together with our partners, we support over 16,000 young people each year.

The Compliance Team’s role is to provide assurance that, based on evidence, internal controls are in place and are operating effectively. We are responsible for ensuring Centrepoint can operate and develop safely within regulatory frameworks. The team, which consists of managers, officers and a head of department, oversees several aspects of compliance across Centrepoint, including fundraising, employability & skills, data protection, complaints, internal policies and procedures and safeguarding.   

Centrepoint operates a hybrid working model. The current requirement is a minimum of two days in the office per week, with the remaining days worked remotely. From 1 July 2025, this will increase to a minimum of 50% of your working week. For most full-time colleagues, this means attending the office for five days over a two-week period (e.g., two days one week and three days the next). For colleagues on different contracts (including part-time or compressed contracts) this will be adjusted accordingly.

About you 

• Experienced compliance professional with a strong understanding of the regulatory landscape surrounding fundraising in the charity sector.
• Able to translate complex regulatory requirements into practical guidance for teams.
• Natural collaborator with strong stakeholder engagement and influencing skills.
• Confident trainer and communicator who can embed a culture of compliance.
• Respectful, empathetic and mindful of impact on supporters and young people.
• Flexible and responsive to change, committed to continuous learning.

What you'll be doing

• Promoting a strong culture of compliance and providing guidance to Fundraising teams.
• Overseeing due diligence, maintaining risk registers, and aligning with ethical policies.
• Developing/updating policies and delivering training and induction on compliance matters.
• Designing and implementing a quality assurance framework for compliance monitoring.
• Advising on GDPR and managing data protection risks within Fundraising.
• Managing complaints processes and producing compliance reports for Board review.
• Leading investigations into fraud, breaches or safeguarding issues related to Fundraising.
• Monitoring regulatory changes and advising internal teams accordingly.

Why join Centrepoint?

In return for your efforts, you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:

• 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
• Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
• Private Medical insurance
• Income protection
• Employer pension contributions of 5%
• Access to Cycle 2 Work loan scheme
• An interest-free travel loan

At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.

We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.

Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.

Don’t miss out on this fantastic opportunity to join our team as a Compliance Manager - Fundraising click ‘Apply’ now

Job Title: HR Manager

Line Reports:  Interns and secondments to People Team

Location: Flexible, hybrid, with some travel required to our offices (London, Manchester or Birmingham)

Salary:  £32,500-38,500 (£35,000-41,000 in London)

Hours: Full-time 37.5 hours per week, open to flexible working

Contract: Permanent

Overall purpose

Reporting to the Director of People, the HR Manager will take responsibility for the operational delivery of Breaking Barriers’ key People and HR activities and initiatives. You will have a strong knowledge of all aspects HR and provide proactive, practical support on day-to-day operations as well as leading strategic HR projects. A keen understanding of Diversity, Equity & Inclusion (DEI) in the workplace and employee wellbeing is an advantage.

This role is essential to ensure we continue to be an effective, inclusive and people-led organisation. Your role will be vital in making sure Breaking Barriers is and continues to be a great place to work for its staff.

You will deliver day to day HR support to team members and managers, work across the organisation to advise on HR policies and good practice, deliver recruitment processes, and deliver and track Learning & Development. You will support on wider strategic initiatives, working with the Director of People to embed new strategies and projects informed by employee feedback.

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate’s identity and right to work in the UK.
• Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:

• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Please note that applications without a covering letter will not be considered.

Closing date for applications is 11:30pm on Friday 29 August. Please note that interviews will be held on a rolling basis, and we reserve the right to close the advert early if a suitable candidate is found. Early applications are strongly encouraged. Previous applicants need not apply.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. 

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).

Harris Hill are delighted to be working with a wonderful charity to recruit for the Supporter Acquisition Manager in order to lead the growth of the charity individual giving programme.

In this role within the Public Giving and Communications team, you’ll take ownership of the supporter acquisition strategy, developing campaigns that bring new supporters on board, inspire them to take action, and deliver long term value. You'll work across a mix of digital and offline channels, guiding media strategies, creative development, performance analysis, and budget management.

If you're a data led marketer who’s confident managing budgets, optimising campaigns, and leading cross functional projects, this role offers the opportunity to contribute meaningfully to global change.

As a Supporter Acquisition Manager you will:

• Lead the long term supporter acquisition strategy in line with wider fundraising objectives
• Forecast campaign performance and long term ROI, modelling audience journeys
• Collaborate on integrated campaign planning across owned, earned, and paid media
• Manage supplier procurement and contract negotiations for acquisition services
• Define and track KPIs to monitor campaign effectiveness

• Oversee end-to-end delivery of acquisition campaigns across all relevant channels
• Develop or commission high quality creative and copy for campaign assets
• Monitor and optimise campaign performance in real-time
• Manage external agencies, freelancers, and internal contributors
• Work with data teams to ensure selections and targeting are audience appropriate

• Support innovation and product development within the public fundraising portfolio
• Contribute to the organisation’s digital transformation, particularly through acquisition touchpoints like the website

To be successful, you must have experience:

• Leading customer or supporter acquisition campaigns, including large budgets
• Deep understanding of digital and direct marketing strategies
• Strong project management skills from setup through delivery and evaluation
• Experience working with creative, media, and data suppliers
• Understanding of fundraising compliance, including GDPR and data protection

Salary: £45,000- £48,000 per annum

Location:  London, hybrid working 2 days in the office

Contract: Permanent

Closing date: 22nd August at 8am

Interview: TBC

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Be the voice that amplifies others. Help shape change that saves lives.

At Samaritans, we are committed to ensuring that the voices of people with lived experience of suicide, self-harm, and bereavement by suicide are at the heart of everything we do. We believe that lasting change is only possible when it is shaped by those who’ve experienced these challenges first-hand.

We’re now looking for a passionate and experienced Lived Experience Lead to join our Performance and Insight team. In this influential role, you’ll be responsible for driving forward our Lived Experience Plan, ensuring people with lived experience are meaningfully involved in the views and voices of people with lived experience shape and inform key strategic organisational decisions on our services, policy influencing and campaigning work.

Full outline of the role available in the Job description file here.

Contract terms:

• Initially an 18 month fixed term contract

• £45,000 per annum with benefits

• Full time (35 hours per week) - we are passionate about flexible working, talk to us about your preferences

• Hybrid working: Linked to our Ewell (Surrey) office, with home working and an option to work from a shared office space in London Bridge.

• In-person working: Meeting in person and working collaboratively are things we value. As part of the Performance and Insights team, you will join three in-person retreats per quarter. Participation to other in-person meetings will depend on need.

About the role

You’ll work with teams across Samaritans to embed lived experience insight into strategic decision-making, ensuring our work remains compassionate, inclusive and reflective of the people we support. You’ll co-create training and support for staff, facilitate national and nation-based advisory groups, and develop best practice for involvement that champions equity, diversity, and inclusion.

This is a unique opportunity to lead change from within, to support and empower others, challenge systems, and make sure our work truly represents the communities we serve.

What you’ll bring

We’re looking for someone with:

• Lived experience of mental distress, suicidal thoughts or behaviour, or bereavement by suicide – and the ability to draw on that experience in a safe and sensitive way.
• A track record of empowering people with lived experience and using co-production and inclusion practices.
• Experience of designing and delivering learning and development opportunities relevant to lived experience involvement
• Excellent influencing and interpersonal skills – able to build trust, collaborate with staff and volunteers, and champion meaningful involvement at all levels of the organisation.
• Strong commitment to EDI

Why Samaritans?

You’ll be joining us at an exciting time of transformation. With a clear strategic commitment and strong support from our leadership, you’ll have the scope to shape how lived experience is embedded in everything we do - now and in the future.

We value lived experience and actively encourage applications from individuals who identify as having direct or indirect experience with mental health, suicide, or bereavement. We welcome applicants from all backgrounds, particularly those currently underrepresented in the charity sector.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from candidates with disabilities, racialised minority candidates and LGBTQ+ candidates, as these people are under-represented at Samaritans.

Criminal record check (DBS)

We take safeguarding seriously at Samaritans and follow safe recruitment practices. As this role has direct contact with children and adults at risk, this role will require an Enhanced DBS check with Adults and Children’s Barred Lists.

At offer stage, as part of the conditional job offer, we will require the candidate to disclose in full, spent and unspent convictions by completing a declaration form. The declaration form will only be seen by those who need to see it as part of the recruitment process.

Ready to help shape a more inclusive future where every voice matters?

Apply now and be part of change that saves lives.

To apply, please complete the application questions including those below and submit your CV:

• Please give us an example of a time when you have you used your personal experiences to inform a service or a project of work safely and effectively. What did you do and what was the result? (250 words)

• Please give an example of a time when you empowered people with lived experience to shape a project or initiative. What approaches did you take to ensure meaningful involvement and what was the outcome? (250 words)

• A key focus of the Lived Experience Lead will be to build staff skills and confidence in involving people with lived experience in their work. What experience do you have around designing and delivering learning and development activities related to involving people with lived experience? (250 words)

We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.

Applications close: Sunday 17 August

Interviews: week commencing 29 August

Please note, shortlisted candidates will be invited to prepare a short presentation that they will talk though during the interview (up to 10mins). They will be sent the questions ahead of the interview.

Location: Remote (based in England & Wales with occasional travel required for biannual team days in London, termly Support Coach Team meetings in various locations, and twice termly vists to facilitators in various locations). Due to location of regional hubs, we would encourage applications from the Bristol, Liverpool and Manchester areas.

Salary: £28,665 - £30,765 pro rata (£22,932 - £24,612 actual)

Hours of work: 4 days a week (28 hours)

Contract type: Permanent

Why work for Kids Matter?

• Generous annual leave – 25 days (plus bank holidays) per year pro rata, with time off between Christmas and New Year's additional to this allowance.
• Remote working contribution – receive £26/month pro rata towards the costs of working from home and/or using a co-working space.
• Access to coaching sessions, training opportunities and our Employee Assistance Programme (a confidential support service for staff).
• Flexible working across weekdays to suit your schedule.

About us​

Kids Matter is one of the UK’s fastest growing children’s charities.

Our vision is to see every child in need raised in a strong family. Our mission is to reduce the impact of poverty on children through community-based parenting programmes.

Research shows that group-based early intervention parenting groups are the most effective way to support children in need. We train peer facilitators in local churches - the largest voluntary body in the country - to run our affordable, accessible and highly effective parenting programmes, written by Clinical Psychologists. They come alongside parents and carers, building long-lasting community in addition to encouraging confidence and learning positive parenting skills.

We value difference and diversity, and we want our workplace to be built on shared values of equality and mutual trust, with team members representing the wide range of backgrounds and experiences that exist within the UK. We therefore actively encourage applications from people of diverse backgrounds and varied experiences, particularly those who are African, Afro-Caribbean, Asian or part of other minority ethnic communities, who have lived experience of the impact of low-income/low-support circumstances, and who are living with a disability or identify as being neurodivergent.

About the role

The Support Coach role involves:

• Supporting volunteer facilitators by coaching them through the opportunities, challenges and obstacles of running a Kids Matter programme
• Training and upskilling facilitators by helping run events and develop new resources
• Working with the wider Kids Matter team to encourage and strengthen Kids Matter’s church partnerships

At Kids Matter, we are committed to delivering effective coaching. All Support Coaches are given the opportunity to go through the coaching accreditation process with ICF to become an Associate Certified Coach (ACC). Kids Matter provides the support and supervision for this to take place, and will cover the cost of the accreditation if the individual remains employed as a Support Coach for the two years following applying for accreditation. If the individual leaves before two years, a percentage of the accreditation cost will be required to pay back.

About you

Are you someone who enjoys coming alongside others, encouraging and challenging them as they learn and grow? Do you have a strong understanding of the disadvantages many families face in the UK? Can you sensitively and effectively communicate with people from a wide variety of backgrounds and experiences? Are you a Christian with an active faith in Jesus? Do you have a passion for Kids Matter’s vision to see every child in need raised in a strong family?

Then we would love to hear from you!

How to apply

You can apply for the Support Coach position by clicking ‘Apply via Website’ and completing a copy of our online application form.

The deadline for applications is 4pm Monday 1st September 2025. All successful and unsuccessful applicants will be notified by email.

We also ask for all applicants to submit an Equal Opportunities Monitoring Form, which will be sent to you to complete following the submission of your application. This form will be used for anonymous analysis to ensure our overall recruitment procedures are fair and transparent. It will never be viewed or used as part of the selection process. It is optional to submit this form.

If you would like any application/interview support or you need any reasonable adjustments throughout the application process, or if you would like an informal phone call to ask questions or discuss the role, please contact Katie Washington (HR & Systems Coordinator).

Please see the job pack for more details on the role and application process.