Supporter experience manager jobs in blackrock, county dublin
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Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.
We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.
We are seeking a highly motivated and organised individual to join our team as a Community Fundraising Officer to cover the North of the UK. Please note: Full Clean Driver’s Licence is essential for the role
In this role, you will be an integral member of the Events and Community Fundraising Team. You will work closely with a team of field-based colleagues providing support, ensuring the growth of income and development of long-term relationships with supporters.
Your responsibilities will include supporting the Community Fundraising team, with administration as well promoting fundraising products and campaigns, providing an inspiring supporter journey to our fundraisers, and handling and reporting on data.
You will have the opportunity to learn community fundraising skills, multi-channel marketing and supporter journey techniques as well as developing strong admin processes which support the growth of income across the team.
In this role, you will need to be self-motivated and adaptable to the needs of a fast-moving team and workload. Autonomy and creativity will be vital. As the face of the charity, building strong relationships with colleagues and supporters will be essential, as you collaborate with different teams and stakeholders.
You will be responsible for providing a fulfilling and memorable experience to valued supporters. Travel within the region will be required to meet with our supporters, the wider team and assist at events throughout the year (this may include some evenings and weekends).
Main tasks and responsibilities
1. Fundraising Support
· Check current platforms to collate daily registrations and assign to appropriate region
· Manage Facebook donation report through GivePanel
· Monitor Community Fundraising email inbox, contact supporters and fulfil fundraising pack requests
· Assist with the regional running portfolio and steward runners
· Answer and respond to enquiries on the fundraising hotline
· Assist the community fundraising team with admin, marketing, and stewardship
· Manage our offline fundraising materials through our fulfilment partner, ordering replacement materials when needed
· Contribute content for regional social media
· Ensure all fundraising activities operate within best practice, regulatory guidelines and comply with health and safety requirements
· Act as a champion for fundraising compliance across the organisation, including ensuring adherence to the Fundraising Regulator’s Code of Fundraising Practice, the General Data Protection Act and other relevant legislative requirements.
About us:
Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK.
We share expert advice and support to live well now; fund groundbreaking research to understand the different conditions better and lead us to new treatments; work with the NHS towards universal access to specialist health; and together, campaign for people’s rights, better understanding, accessibility, and access to treatments.
Benefits:
We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.
Location: Remote with travel across the North of the UK
Closing date: Sunday 24 August
NB: Please note that we are interviewing on a rolling basis and may close the advert earlier than the stated deadline if we successfully fill the role..
Please download the job description to see full role responsibilities
Registered Charity
51 - 100
We connect a community of more than 110,000 people living with one of over 60 muscle wasting and weakening conditions and people around them.
The client requests no contact from agencies or media sales.
Thank you!
Job Title - Support Representative
Contract - Fixed Term 12 months maternity cover
Hours - 21 hours per week over 3 days, flexibility considered
Salary - £14,359.80 (£23,933 FTE)
Location - Home based
About Coram
Coram is committed to improving the lives of the UK’s most vulnerable children and young people.
We support children and young people from birth to independence, creating a change that lasts a lifetime.
Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.
About Coram Beanstalk
Coram Beanstalk wants a future where every child becomes a reader.
We enable people to give children positive experiences of reading through the wider support they need to switch on to reading, learn to read and become confident, independent readers.
We manage volunteers as part of our core business: one to one reading support in primary schools. We also deliver early years and secondary programmes, and training and support to parents/carers, school communities and other organisations. We generate income from these customers and a range of fundraising sources.
Operating within the Coram Group, Coram Beanstalk has a small and dynamic staff team, with the Salesforce system sitting at the heart of all our activities.
About the role
We are seeking a friendly, confident person who can work under their own initiative and is looking to establish or further their career in customer service.
Within our team of Support Representatives, you will work to ensure positive school partnerships are established and maintained to allow our volunteers to best help children become readers. You will deliver great customer service to our school partners and volunteers giving a friendly and helpful response to their enquiries and maintain efficiency and data integrity through our processes. Working closely with our Support Team Leader and the administration team you will ensure that our volunteer and school customer journeys run smoothly.
You will be responsible for the support of 80+ schools and their volunteers usually via phone or email; raising awareness in local communities, booking introductory visits for schools and volunteers to meet, ensuring records are accurate for invoicing, responding to enquiries, managing relationships, and leading online meetings. All activities undertaken will be accurately recorded on Salesforce - our CRM system.
The Coram Beanstalk team is friendly and welcoming, everyone will help you to both settle in and thrive within your role working for a cause you care about.
To apply for this role, please click on the 'apply now' button below to complete the application. Please note we do not accept cv’s. We reserve the right to close this advertisement early, if we receive a suitable amount of high quality applicants to take forward to interview, prior to the closing date.
Closing date: 14th September 2025 23.59pm
Interview date: w/c 22nd September via Zoom
Expected start date: Mid-October 2025
Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.
If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 296454
Registered Charity
Coram changes lives, laws and systems to create better chances for children, now and forever.
The client requests no contact from agencies or media sales.
Thank you!
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
We’re looking for a social media and community manager to join our digital engagement team.
This is an exciting time to join the charity as it launches its new five-year strategy this autumn to supercharge our efforts to transform the lives of anyone affected by breast cancer.
You’ll lead our organic social media channels, planning content, providing channel expertise and delivering our social media strategy. You’ll continue to grow our peer-to-peer support forum, working together with our volunteer community champion moderators to ensure it remains a safe and supportive space for those affected by breast cancer.
Working collaboratively with leads across our other communications teams, you’ll be a key part of aligning our owned, earned, shared and paid channels to drive consistency and effectiveness of our key messaging, all while building highly engaged communities to support our activity across fundraising, campaigning and service delivery.
About you
You’ll be passionate about social media, closely following the latest platform trends and updates, and experienced at planning engaging content and supporting communities online.
You’ll understand the importance of consistency with a keen eye for detail. You’ll be a collaborative leader, working cross-organisationally to creatively communicate our key messages, tell stories, and support teams to get the most from our channels and audiences.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in either our London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement online. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date
9am on Friday 29th August 2025
Interview date
Thursday 11th and Friday 12th September 2025
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
| Position | Support Line Manager
| Salary | £37,000 per annum pro rata
| Contract type | Part-time, Permanent
| Remote/Hybrid | Remote
| Working Days| 3 or 4
| Overview and key points on the role | This is a management-level role and will involve working lone shifts during evenings and weekends to provide support to Support Line Workers and volunteers during their shifts. Support Line Manager duties will also include line-managing a team of Support Line Workers, the development and delivery of training, supporting the development and implementation of policy and processes. A key element of the role is safeguarding children and adults at risk who may call us. We will provide the successful candidate with: ● Monthly clinical supervision and line-management supervision. ● A salary of £37,000 (pro rata). ● Regular CPD and developmental opportunities. ● NEST pension scheme; 3% employer contribution and 5% employee contribution. ● Travel loan and cycle to work scheme. ● Holiday pay equivalent to annual leave. ● Access to a range of benefits including My GP Anytime, My Employment Assistance Programme, My Online Health Assessments, My Perks and The Health Shield scheme.
| REQUIRED UNLESS CONFIRMED WITH THE PEOPLE TEAM| The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. RCSL is an equal opportunities employer, and we are particularly keen to receive applications from women underrepresented in management and leadership roles in the violence against women and girls movement. All positions are located in the UK and require the right to work in the UK.
| How to apply | Please apply with an up-to-date CV and cover letter (of up to 1000 words) identifying how you meet the essential and any desirable qualifications, skills and experience
If we receive a sufficient number of suitable applications, we reserve the right to close the position before the advertised closing date.
Thank you!
WCCM seeks to appoint an experienced, highly motivated, talented, resourceful, emotionally intelligent and hardworking Senior Finance Manager to manage finance and governance across our international office in London and our Retreat Centre based in Bonnevaux. Working with the Executive Director and Trustees, and with the support of a small, dedicated team, you will lead on WCCM’s financial strategy and planning, ensuring compliance with statutory and non-statutory bodies, working to maximise income and automate processes. You will also have responsibility for core organisational support functions such as HR, GDPR and Health and Safety. You will have significant experience in finance roles, with knowledge and experience of UK charity finance, and operational support functions. Occasional trips to France. Interest in Christian Meditation/Spirituality an advantage.
Application is by submission of your CV and a full detailed cover letter setting out how your skills and experience meet the job description and person specification.
We will not consider CVs that do not have an accompanying cover letter.
Thank you!
About Tutors United
At Tutors United, we deliver free, high-impact tutoring programmes to primary school pupils and families by hiring, training, and paying inspiring university students to deliver our specially-devised curriculum. Every year, we support hundreds of young people to receive the educational support they need to thrive and gain meaningful, paid work experience to help launch their careers, while supporting families to reinforce learning at home.
We are proud to serve diverse, low-income, refugee, migrant, and multilingual communities across London, the Midlands, and the North West, supporting young people to build the skills, confidence, and knowledge they need to succeed.
We're now looking for a brilliant, ambitions, and proactive Tutor and Partnerships Manager to join our passionate team and help us drive this impact even further.
Job Purpose
This is an exciting time to join our small and impactful team, as we enter year two of our four-year strategy, with goals to broaden and deepen our reach and impact, diversify our funding and delivery partnerships, and boost our programmes to support year 6 to 7 transition and tutor career development opportunities. The Tutor and Partnerships Manager is responsible for ensuring our tutors have the skills, support, and development opportunities to not just excel in their tutoring role, but also to find meaningful employment or training following graduation. This will include:
- Line managing and supporting the Tutor Coordinator, and overseeing the 100+ strong tutor cohort
- Building and managing employer and university partnerships
- Creating a strategic vision for Tutor Development and Training Monitoring tutor recruitment to ensure each year’s cohort is characterised by quality, commitment, and diversity, while growing in line with our annual strategic delivery goals
Most importantly, the Tutor and Partnerships Manager will consistently guide and steer the direction of the Tutor Team to ensure TU continues to make a positive impact at the end of the programme – thus making you accountable for the retention and development of tutors as we continue to grow into new areas of the country. This is a crucial role which drives team performance towards achieving our strategic objectives and ensures the tutor team and cohort is operating in such a way that we are able to hit our organisational targets for impact, finance, and growth. The Tutor and Partnerships Manager is a varied role, reflecting the many different aspects of the tutors’ involvement and importance to Tutors United. As well as overseeing the successful execution of daily operations, the Tutor and Partnerships Manager will work closely with the Senior Management Team and the programmes team to create strategic development opportunities for our tutors that enhance our ability to attract high quality tutors and ensure their own personal and professional growth. You will also develop and refine our Tutor Impact and Measurement systems, so that we are able to make data-driven decisions around recruitment, retention, and tutor development. This will involve identifying trends amongst tutors, making strategic adjustments in response to those trends, and reporting to senior members of Tutors United and our Board of Trustees at different points throughout the academic year. You will also work closely with the Programme and Impact Manager to ensure strong collaboration and cohesion across the frontline delivery team as a whole. If you are passionate about the development of young people and would like to contribute to TU’s growth at a pivotal time, then you will love it here!
Desired competencies and experiences:
- Can do’ attitude.
- Strong verbal and written communication skills - including giving constructive feedback and presenting to internal and external parties.
- Understanding of attracting and recruiting diverse, high-quality candidates.
- Experience in designing and delivering training programmes (in-person and online).
- Skills in data collection, analysis, and reporting to inform decision-making and track tutor outcomes.
- Ability to translate strategic goals into operational plans.
- Proactive individual, able to work in a team and independently.
- Ability to manage budgets and track spending.
- Experience working with children and young people.
- Capability to align team operations with broader impact, finance, and growth targets.
- Experience line managing in a professional capacity (desirable).
- Experience contributing to or leading on programme design, pilot testing, and evaluation.
- Driven by our mission to use the power of tutoring to break down the barriers in education and enable every child to succeed.
- Strong stakeholder management and relationship building skills.
- Experience building and maintaining employer, university, and third-sector partnerships (desirable).
- Familiarity with recruitment and career readiness frameworks (desirable). Ability to work in a fast-paced environment.
- Willingness to support other members of the team to ensure the overall success and quality of our work.
Registered Charity
11 - 20
We're Tutors United. We're on a mission to end the attainment and employability gap through the power of community-based tutoring.
The client requests no contact from agencies or media sales.
Thank you!
About Shooting Star Children’s Hospices
We have an exciting opportunity for a Supporter Experience Coordinator to join our team at Shooting Star Children’s Hospices.
Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.
About the role
Your key purpose will be to support the Supporter Experience Manager in the delivering an excellent supporter experience for individuals across all fundraising activities. This includes projects related to Shooting Star Children’s Hospices Individual Giving programme, supporter journeys and ensuring Shooting Star Children’s Hospices families who choose to fundraise are effectively supported in their activity. This role will support the charities appeal fundraising programme, working with the Head of Supporter Engagement and Supporter Experience Manager on supporter stewardship.
The Supporter Experience Coordinator will also provide efficient and effective key administrative support to the wider fundraising team, optimising income generation proactivity cross-team. They will support in maximising the potential of our fundraising data, ensuring accurate and effective fundraising finance processes, gift aid maximisation and utilising the fundraising database.
About you
If you are enthusiastic about fundraising and enjoy diverse responsibilities, this could be the perfect role for you.
We are looking for someone who feels confident working as part of a team as well as working independently. Previous experience in an administrative role is desired, with excellent knowledge of Word, Excel and Powerpoint. Excellent oral and written communication skills, with the ability to communicate effectively in a sensitive and compassionate manner.
Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.
What we offer
In return you will receive a competitive salary along with a range of benefits, which include:
Pension scheme
• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
Annual leave
• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
Contractual benefits
• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card
Health and wellbeing
• Employee Assistance Programme
• Occupational Health
• Cycle to work scheme
• Mental Health First Aiders
• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
To apply please send your CV and a short covering letter outlining how your experience meets the criteria set out in the person specification.
The client requests no contact from agencies or media sales.
Thank you!
Contract: 6 month FTC, with possibility of extension.
Salary: £40,517-£47,377
Closing Date: Monday 25th August 2025
Interviews will be held: week commencing 8th September 2025
Centrepoint, the UK’s leading youth homelessness charity, is looking for an Interim Supporter Care Manager to join our Fundraising Strategy & Operations Team based in London.
About us
We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037.
Together with our partners, we support over 16,000 young people each year.
The Fundraising Strategy & Operations Team deliver the Fundraising strategy and provide high quality operations to support the Fundraising Directorate. The team has a variety of different functions including Supporter Care, Strategic Liaison with Service teams, Compliance, Supporter Journeys and Communications as well as general administration. This role will be managing the Supporter Care team of three people.
About you
- Minimum of 3 years’ experience of working in a busy supporter care environment, working to tight deadlines
- Experience of writing donor correspondence and creating data capture guidance
- Proven experience of supporter care campaign management including creating clear processes and flow charts and managing, negotiating and liaising with suppliers.
- Excellent organisational skills with the ability to plan and manage a variety of projects and activities to tight deadlines
- Excellent interpersonal skills, along with the ability to develop strong working relationships with external suppliers and internal departments
- Excellent written and verbal communication skills, including the ability to deliver presentations and produce written documents to a high standard
What you’ll be doing
-
- Overseeing the Supprter Care team, leading and managing the vision of the team and ensuring that outstanding levels of service are provided to our supporters.
- Third party supplier management- pint of contact for third party suppliers, advising on process from Supporter Care prospective.
- Budget Management - managing the annual Supprter Care budget for fulfilment.
- Cntact Centre and Zendesk Management - providing proactive and responsive support to Fundraising teams to enhance fundraising efforts
Why join Centrepoint?
In return for your efforts you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:
- 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
- Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
- Private Medical insurance
- Income protection
- Employer pension contributions of 5%
- Access to Cycle 2 Work loan scheme
- An interest-free travel loan
At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.
We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.
Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.
Don’t miss out on this fantastic opportunity to join our team as Interim Supporter Care Manager click ‘Apply’ now!
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Supporter Services Assistant
Location: Wenlock Road, London, N1
Contract Type: Full-time, Permanent (subject to completion of 3-month probationary period)
Salary: £27,040 per annum
Application deadline: 1st September 2025
About the Role
We’re looking for a proactive and friendly Supporter Services Assistant to join our dedicated Fundraising Operations team at the Disasters Emergency Committee (DEC). You’ll be the first point of contact for DEC supporters and the wider public, providing responsive, respectful and professional care that reflects our values.
If you’re highly organised, people-focused, and eager to work what can be at times a fast-paced humanitarian environment, this could be the ideal opportunity for you.
***Please download the job description for full details***
About You
You are a strong communicator with excellent attention to detail, who thrives on delivering great service and ensuring data accuracy. You enjoy working in a team and have the self-motivation to manage your own workload effectively.
You may already have experience in customer service or administration. Most importantly, you’re someone who values high standards and is motivated to support DEC’s humanitarian mission.
You will have:
- Good organisational skills and attention to detail
- A professional and friendly telephone manner
- Strong written communication skills
- The ability to manage a varied workload and prioritise effectively
- A positive, resilient, and self-motivated approach
Experience in the charity sector is welcome but not essential, we're more interested in your attitude, potential, and commitment to learning.
Key Responsibilities
- Serve as the first point of contact for supporter enquiries by phone, email, and post
- Ensure accurate donor records and communication preferences are maintained in Salesforce
- Process donations and generate acknowledgements and thank-you letters
- Support donation coding and financial reconciliation with the Finance and Fundraising teams
- Assist with the onboarding and coordination of temporary staff and volunteers
- Provide general administrative support across the Fundraising & Marketing team
- Contribute to team projects, internal meetings, and continuous improvement of supporter services
What We Offer
- Flexible working hours (outside of appeal periods)
- Hybrid working model (some mandatory office days during appeals)
- 25 days annual leave, increasing with service
- Healthcare Cash Plan (value ~£1,660/year)
- Pension contribution (3%, rising to 8% post-probation)
- Wellbeing and mental health support
- Access to Wellhub, discounts, and ticket schemes
- Season ticket and hardship loans (post-probation)
- Cycle to Work and Car schemes (salary sacrifice)
About the DEC
The Disasters Emergency Committee brings together 15 of the UK’s leading humanitarian charities to raise funds and respond quickly to global disasters. Since our founding in 1963, we have raised over £2.5 billion through 79 appeals, providing life-saving assistance to millions of people around the world.
Our mission is to save, protect, and rebuild lives through effective humanitarian action. As a team, we operate with urgency, transparency, and compassion.
All roles at the DEC are based in our London office. We operate a hybrid working model, with some non-negotiable office attendance. Please note, during the two-week appeal launch period, staff are required to work long hours in a high-paced environment, with mandatory office attendance.
How to Apply
If you believe you have the skills and passion for this role, please apply with your anonymised CV and cover letter (use initials only, no full names) by 1st September 2025.
We encourage early applications and may hold interviews before the deadline.
We are also unable to support applications for our vacancies if you do not have the right to work in the UK
The client requests no contact from agencies or media sales.
Thank you!
Championing supporter care across The Charity, you will lead on guaranteeing a high quality experience for our donors and supporters through their journey with us. Everything the team does is about ensuring CX excellence, from handling first communications and processing income, through to ensuring that an appropriate ‘thank you’ is received.
Responsible for a small team of both Central Operations and Supporter Care experts you’ll ensure that our community are placed at the centre of all we do. Working with Fundraising, Finance and Marketing you’ll ensure the smooth running of our campaigns and income reconciliation, implementing the workflows to get the right data into the CRM, acting as the central point between them and our technical teams (Website, Journeys, Finance and IT).
WHO WE'RE LOOKING FOR:
With boundless energy, passion and enthusiasm, you are the positive and welcoming face of the Charity, inspiring and motivating our supporters and encouraging their ongoing participation. You’ll work tirelessly to ensure that they receive the best possible service and see themselves as an integral part of our community.
You’ll have proven experience of working in a busy Supporter Care or customer-focused role, as well as being a people manager, with a good understanding of the fundraising environment. You’ll need a strong understanding of our systems, processes, fundraising options and services. You’ll also be responsible for inspiring excellent supporter care across the Charity, ensuring that our community is placed at the centre of all we do
KEY ACCOUNTABILITIES:
- With the support of the Head of CX, provide an exemplary core Supporter Care and Central Operations function, meeting agreed SLAs to maximise supporter engagement, stewardship and accurate income processing
- Oversee accurate daily and monthly bank reconciliation, working closely with the Finance and Fundraising teams
- Support initiatives to maximise engagement by calling supporters e.g. to welcome them to The Charity and to talk to them about Gift Aid
- Work with the Head of the CX team to create monthly reports to evidence progress and adherence to the team SLAs
- Manage complaints and assist other teams in responding to complaints, ensuring robust recording in the CRM
- Lead on new supporter care projects and activities
- Regularly review fundraising and complaint policies, updating documentation and processes as needed e.g. vulnerable persons policy
- Provide supporter care ‘consultancy’ for other teams and promote supporter care excellence
- Keep up to date on current fundraising regulations and legislation; share knowledge and best practice with the wider team
- Lead on planning, implementing and documenting team processes, striving to automate and improve wherever possible
- Facilitate and provide training to members of the team as required
- Support regular reviews of Gift Aid and ensure Gift Aid claims and income are maximised, working closely with the Finance team
- Identify volunteer opportunities and manage team volunteers, acting as a Volunteer Champion for the team
Registered Charity
51 - 100
The Brain Tumour Charity is the world’s leading brain tumour charity and the largest dedicated funder of research into brain tumours globally.
The client requests no contact from agencies or media sales.
Thank you!
We're looking for a Philanthropy Manager to join our ambitious fundraising team. In this role you will deliver excellent relationship management (prospecting, cultivation and stewardship) for a growing portfolio of high net worth prospects and major donors to help the team achieve ambitious and growing financial targets. You will also support our special events programme by contributing to the development of events for high value supporters.
Registered Charity
501 - 1000
we believe every child should have easy access to mental health support whenever they need it.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a highly skilled administrator and communicator, passionate about sharing Jesus Christ across cultures? Do you desire to see lives and communities transformed by the good news of Jesus Christ?
The Supporter Relations Coordinator will play a key role in communicating with our new and existing supporters, welcoming visitors to our office, and ensuring enquirers are connected to the right members of our team. The successful applicant will have an opportunity to use their administrative and interpersonal skills to support our team in the development of this ministry across the UK and Ireland as well as throughout East Asia. All of this is vital for our vision to be a catalyst for the Church sharing the good news of Jesus Christ in all its fullness among East Asia’s peoples through all aspects of life.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
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We are looking for a fully qualified accountant (ACCA, CIMA, ACA (ICAEW), etc.) with a thorough practical understanding of Finance Management including management accounting principles and techniques as well as an understanding of charity accounting principles.
The Baobab Centre provides rehabilitation support to young asylum seekers and refugees who have experienced human rights abuses. Baobab provides psychotherapy, casework and advocacy as well as a wider range of community activities.
Tasks will include
· Provide high quality accounting/financial support service to the Operations Team
· Prepare, develop and analyse management accounting information
· Finance planning, budgeting, forecasting and annual accounts
·Day to day finance management of the organisation
Please read the attached Job description & person specification, and the Clinical Context and Model at Baobab document.
Registered Charity
11 - 20
The Baobab Centre is a non-residential therapeutic community that offers support to young survivors of human rights abuses seeking refuge in the UK
The client requests no contact from agencies or media sales.
Thank you!
As Llangollen Railway marks its 50th anniversary, we’re seeking a committed and dynamic Trust Manager to help lead us into our next chapter. Following a period of consolidation and change, this is an exciting opportunity to champion our heritage, support a thriving volunteer culture, and enrich the experience of everyone who visits, learns, or gets involved with our special line.Hours:
Full Time (weekend working will be required occasionally)
Salary: £48,000
As a strategic thinker, you’ll lead the continued development of a strong culture of governance and collaborative working to ensure regulatory compliance, financial stability and the future sustainability of the Railway.
Supporting both the Board of Trustees and the Senior Management Team, you will play a pivotal role in delivering outstanding volunteer experiences, enriched learning opportunities, and an engaging visitor offer – all through the powerful lens of our railway’s unique heritage.
If you're ready to take on the challenge of guiding the Railway into its next 50 years, we’d love to hear from you.
Please review the Job Description and Person Specification for more details, and before submitting a formal application.
Applications are invited via a CV and covering letter, which will be forwarded to the relevant contact.
For further details about the role, please reach out to Tim Pulford at Llangollen Railway. Contact information can be found in the attached document.
Application deadline: Friday, 29th August 2025 at 5pm
Please note: the closing date may be subject to change depending on the volume of applications.
Interviews: Week commencing 15th September 2025
Please submit your application through the CharityJob online ATS.
The client requests no contact from agencies or media sales.
Thank you!
JOB DESCRIPTION
Working to specific income targets, the Supporter Engagement Manager is responsible for acquisition campaigns including regular giving, direct mail appeals, online fundraising, legacys; retention campaigns including ongoing stewardship to increase supporter engagement. You will grow relationships with supporters and work closely with wider fundraisering team to devise and execute creative and effective stewardship journeys. You will have a sound understanding of fundraising membership schemes and sector regulations, with knowledge of best practice CRM and/or fundrasing database.
The Supporter Engagement Manager will work with the Senior Head of Supporter Engagement to develop the strategy for increasing income across all individual giving streams and then work with the Marketing and Communications Manager and the wider team to impliment it. You will play an instrumental part in creatively engaging supporters to get involved in our high-value campaigns, events and regular giving programme. This includes our annual matched-funding campaign and reoccuring giving programmes, which last year raised £1m and £150k respectively. The post-holder will be key in taking the Individual Giving programme to the next level, providing proactive engagement opportunities and efficiently work with data to provide timely, targeted, relevant and engaging communications to our various supporters.
ABOUT YOU
You will be a dedicated, organised and experienced in managing Individual Giving income streams, with proven expertise in stewardship and donor care, including the design and delivery of impactful supporter journeys. You will show creativity and determination to succeed. This role requires you to be collaborative and solution-focused, with the confidence to lead initiatives, influence outcomes, and drive continuous improvement. An exceptional and eloquent communicator, committed to relationship-building and creating meaningful experiences that make supporters feel valued and part of a greater mission.
Noah’s Ark Children’s Hospice is an equal opportunity employer.We welcome applications from groups who are currently under-represented in our staff.
Our diversity council is working hard to construct positive changes within our organisation. We are a disabilty confident employer and part of our commitment is to interview all applicants with a disability who meet the minimum criteria for a job vacancy and consider them on their abilities.
Registered Charity
51 - 100
We help children who are seriously unwell make the most of every day
