Supporter experience manager jobs

Are you a brilliant event coordinator? Do you have experience developing training events? Can you spot opportunities to inspire, educate and engage audiences?  

The SLA supports approximately 2000 members with advice, training and advocacy across the UK. The Training and Events Manager will form an essential part of the SLA team working to run a high quality, inspiring and engaging events and training to help us deliver on our mission to support members, so that more children and young people reach their full potential through the school library. You will lead on the organisation of our annual conference; develop and maintain a calendar of events and training for members and non-member audiences; and support the team with all event related administration and logistics.  Events at the SLA include member meet ups (in person and online), events in our branch network across 23 regions, professional development and training, and our SLA Awards ceremonies.

Your work will be at the forefront of our member offer, helping to build links with membership, support members, build relationships with key stakeholders and sponsors, delivering high-quality training and impactful events offer across the year. An agile and flexible thinker, you will be creative, with a flair for spotting opportunities for professional development, and have a keen eye for detail with an ability to manage multiple projects and deadlines. Using your project management experience, you will work with the CEO, SLA team colleagues and subject matter experts and facilitators to develop and deliver a high quality and competitive calendar of events and training. 

This is a full time role (37 hours per week) working remotely throughout the year and will require travel and occassional overnight stays. Find out more about the role including full job description and how to apply by downloading the job specification pack. 

Application deadline: 19th December 

Interviews: First round interview (online): 13th/14th January

Second round interview in person TBC: 20th/22nd January 

Applications without a covering letter will not be considered. No agencies please.   

Due to the volume of applications we cannot provide individual feedback. We really appreciate your interest. If you haven’t heard from us within four weeks of the deadline, it means we’ve moved forward with other candidates on this occasion. We encourage you to apply again in the future. Please note we may close recruitment early should the right candidate be identified. 

Position: Volunteering Development Senior Officer (Learning and Development)
Type: Full-time (35 hours a week), permanent
Location: Office-based in London, with flexibility to work remotely
Salary: £33,044 per annum plus excellent benefits  
Salary Band and Job Family: Band 2, Charity

*you’ll start at our entry point salary of £33,044 per annum, increasing to £35,109 after 6 months service and satisfactory performance and to £37,174 after a further 6 months.

About us 

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. 

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job 

Are you passionate about empowering volunteers through learning and development? We’re looking for a Volunteering Development Senior Officer to design, implement, and evaluate effective learning solutions for over 3,000 volunteers and volunteer managers. You’ll play a key role in fostering a culture of continuous learning and improving the impact of volunteering across our organisation.

Key Responsibilities

• Develop and deliver high-quality volunteer learning and development programmes, including induction and training sessions.
• Review and enhance existing learning resources and create new training packages for emerging volunteer roles.
• Collect and analyse data to inform improvements and embed best practices.
• Collaborate with internal teams and community hubs to ensure consistent delivery of training.
• Provide advice and guidance to staff and volunteers on all aspects of volunteer learning and development.

About You

We’re looking for someone who has:

• Experience working with virtual learning environments or learning management systems.
• A track record of developing and co-producing learning solutions, including eLearning and online events.
• Strong knowledge of volunteering and volunteer management.
• Excellent communication and collaboration skills.
• Ability to interpret data and use insights to drive continuous improvement.

Closing date for applications: 9:00 on Monday 5th January 2026

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Mind in Croydon is seeking to recruit a full time Independent Mental Health Advocate (IMHA)  to join our small, dedicated team of Independent Mental Health Advocates working to provide advocacy services to adults subjected to detention under the Mental Health Act in the London Borough of Croydon to ensure they understand, express and exercise their rights, and to enable them to access essential services. The advocacy team also provides Community Mental Health Advocacy for people who are informal patients in psychiatric hospital or living in the community and provides weekly advocacy service at two InMind Healthcare Group hospitals in Croydon.

This role is suitable for a fully qualified Independent Mental Health Advocate (IMHA) with a proven ability to support people under the Mental Health Act. We are not considering trainee positions at this time.

In December 2024 the team was awarded the Quality Performance Mark in Advocacy, a testament to their quality of service providing safe and life-changing support.

SALARY:                          £30,404 per annum
                                         plus pension contributions (above 4% by salary sacrifice)

REPORTS TO:                 Advocate Service Manager     

TERM:                              Permanent, subject to funding, full time (36 hours pw)

BASED AT:                       Bethlem Royal Hospital, Beckenham BR3 3BX. Advocates are also required to meet clients at different sites throughout Croydon and neighbouring boroughs.

This role supports hybrid working. Other flexible arrangements can be discussed however please note that specific flexible working arrangements such as staggered hours may not be feasible due to operational constraints set by the Hospital.

Derbyshire Cricket Foundation (DCF) is the Governing Body for recreational cricket in Derbyshire, delivering services in support of the cricket community across the county.  It is one of 39 County Cricket Boards/Foundations in England & Wales and works in partnership with a number of key stakeholders to develop the recreational game locally in line with the strategy developed by the England & Wales Cricket Board (ECB). We have an ambition to inspire a generation to say, “Cricket is a game for me”.  The DCF is also a registered charity that aims to improve well-being and provide opportunities for diverse communities across the County through cricket. The Business Development Manager will develop and leverage local partnerships with sponsors, stakeholders, and funding bodies to support these aims.

The primary work location for the Business Development Manager will be at the County Ground, Nottingham Road, Derby, but the role will require travel on a regular basis as the role will be proactive in engaging stakeholders across Derbyshire in support of the DCF strategy and business plan. The position provides an opportunity, for Business Development Manager to work flexibly, and this is likely to include the occasional requirement to participate in some evening and weekend commitments.

Purpose and Focus of the Role

We are seeking an experienced Business Development Manager with excellent relationship management skills to help develop and sustainably grow the impact of our business by identifying and securing new investment to support the delivery of DCF programmes and activity. This will include working with existing corporate and charity partners, and establishing new relationships with Corporate sponsors, individual donors, and Trusts & Foundations.

You will develop and use stewardship tools to guide donors and partnerships through their giving journey, including cultivation plans, proposals, and reports. You will be involved in sourcing and presenting tailored information, making appropriate financial and non-financial requests. The responsibilities of the Business Development Manager will include:

• Fundraising Strategy & Implementation
• High Value Relationship Management
• Corporate Partnerships
• Trusts & Foundations
• Profile & Impact
• Leadership & Management
• Governance & Compliance

The Carers Centre provides support to over 2000 unpaid family carers in the city of Brighton & Hove every year. The successful candidate will be joining a dedicated group of staff and volunteers to deliver vital and innovative services to carers across our city.

AIMS OF THE JOB: 

1. To establish and develop volunteering opportunities at the Carers Centre
2. To work with the management team to review and reinforce effective policies and procedures for volunteer-supported projects based on best practice
3. To develop and implement systems for recruitment and selection of volunteers from a range of backgrounds
4. To deliver a programme of induction and ongoing training for volunteers
5. To supervise a pool of volunteers to support carers safely to achieve positive changes within their lives and to enable volunteers to feel fulfilled in their role
6. To keep accurate records and statistics in accordance with the Carers Centre procedures
7. To monitor, analyse and report on feedback/outcomes with carers and volunteers
8. To participate in supervision and training to ensure professional operation of the service
9. To engage in research and networking opportunities provided by other organisations with expertise in volunteer support
10. To work in accordance with, and to ensure that staff and volunteers for which the post is responsible, adhere to the values, policies and procedures of the Carers Centre, especially Confidentiality, Safeguarding, Equal Opportunities and Health & Safety
11. To carry out other duties appropriate to the role and responsibilities as may be delegated by the CEO of The Carers Centre

Our vision is for a world where everyone experiencing a mental health issue receives support and respect. Join our passionate, dedicated team and make a difference today.

About the role

The Centre Manager - Retail and Café Operations will drive commercial performance, manage staff and volunteers, ensuring profits contribute to and support our mental health and wellbeing initiatives.

You will be responsible for and oversee the Retail and Café operations at Mayfield Garden Centre and line management of the Horticulture, Retail, Gifting and Café Teams.

You will ensure both retail and café operations deliver excellent customer service and profitability, working closely with our Marketing Team to raise awareness, increase sales as well as encourage and convert new customers.

You will work closely with Mayfield’s wellbeing services to ensure alignment and that the Solent Mind ethos is at the forefront of all sales, events and activities.

You will be the lead for health and safety across the site.

Hours: 37 hours per week (flexibly across Mayfield opening days/times, may require some weekend working and out of business hours).

Location: Mayfield Garden Centre, Southampton.

About you

You will have extensive experience and insights in the garden centre industry, in retail management and horticulture as well as experience managing café or food service operations.

You will need a strong commercial record of meeting sales targets that can be evidenced.

You will need to have knowledge of buying, stock control, understanding health and safety and food safety regulations.

You will have excellent communication skills, ability to provide key and timely content for marketing and line management experience.

We are looking for someone who is passionate about plants, people and mental health.

About us

We're Solent Mind! We’re part of a network of over 100 Local Minds who tailor trusted mental health services to our communities. We set our own strategies and partnerships and rely on the support of our brilliant local fundraisers.

We collaborate with Mind to make sure their pioneering campaigns, information and research make a difference in Hampshire. Together, we make better mental health possible both locally and nationally.

Benefits 

Our Gold Award for Workplace Wellbeing Index 2022/2023 and being a Mindful Employer reflects our commitment to our lively, friendly teams. We empower our people to have a voice, discover new opportunities and develop their careers. In addition to knowing you’re making a difference, you’ll also enjoy excellent benefits, including:

• Flexible working to promote a healthy work/life balance
• 25 days’ annual leave rising incrementally to 30 days per year 
• Pension plan
• Employee Assistance Programme
• Season ticket and cycle-to-work scheme
• 1 day off for your birthday (celebration day) and 2 wellbeing days per year
• Free private GP online or phone appointments
• Staff discounts

If you’re ready to join the fight for mental health, visit our website to find out more and apply.  

Closing date: Monday 5 January 2026 (11.59pm)

Tour and Meet the team: 13 January 2026

Interview date: 14 January 2026

Posts may be subject to a relevant DBS check.

Solent Mind welcomes applications from all the communities in which we work. Appointments are made on merit.

Registered Charity No: 1081116. Registered with Limited Liability in England and Wales No: 4004500.

We’re looking for an exceptional Head of Management Accounts to lead our financial planning and analysis function and ensure our budgeting, forecasting and reporting processes deliver accuracy, insight and long-term financial sustainability. You’ll shape and develop the management accounting team while leading business partnering activity and strengthening financial understanding across the organisation.

The Role:

• Lead the Trust’s financial planning, budgeting, forecasting and reporting processes, ensuring accuracy, transparency and long-term financial sustainability.
• Act as a strategic financial partner to senior leaders, providing insight, analysis and recommendations that inform strategic and operational decision-making.
• Oversee financial management across all directorates, including cash flow, reserves and investment planning, ensuring alignment with organisational priorities and risk appetite.
• Support the CFO in the preparation of financial reports and presentations for trustees, funders and other external stakeholders.
• Lead the monthly management accounts, year-end process, audit activity and statutory reporting, ensuring compliance and timely delivery.
• Develop and embed a strong business partnering culture, building financial capability, confidence and accountability among budget holders and project leads.
• Drive the continuous improvement of management accounting processes, reporting and controls to enhance efficiency, consistency and data integrity.

The Candidate:
We are looking for candidates who have the following:

• CCAB qualification (CIMA, ACCA, ACA or equivalent international qualification).
• Proven experience leading management accounting and financial planning teams in a complex charity or commercial organisation.
• Significant experience developing and reviewing monthly management accounts, including reconciliations, variance analysis and forecasting.
• Excellent understanding of finance systems and data flow across diverse systems, including CRM integration.
• Demonstrable experience supporting restricted fund budgeting and monitoring, and financial partnering with fundraising or project-based teams.
• Excellent communication and stakeholder management skills, with the ability to influence and challenge constructively.

Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:

• Enhanced Employer Pension
• Life Assurance
• Flexible & Hybrid Working Options
• Generous Annual Leave - 25 days + bank holidays (pro rata for part time)
• Buy and Sell Annual Leave
• Enhanced Parental Pay
• Employee Assistance Programme

About Us: The Woodland Trust is the UK’s leading woodland conservation charity.  We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.

Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.

People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.

Please contact us to discuss any additional support or adjustments you may need to complete your application.

Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, so they do not see your CV until shortlisting is completed. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role.

Acceptable Use Policy - Artificial Intelligence (AI)
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.

Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

Interviews will be held via Microsoft Teams.

Senior Development Manager (Philanthropy & Partnerships

Contract Type This is a full time (37.5 hours per week) permanent role, however we welcome applications for flexible working

Salary: £40,814

About Us

Norwich Theatre is one of the leading arts organisations in the UK and the largest in the East of England, encompassing the historic Theatre Royal, the creative hub Stage Two, and the intimate mid-scale Playhouse. We present, produce and co-create a vibrant programme of live performance and creative engagement activities to entertain, enrich and inspire audiences of all ages and backgrounds, and we work with national and international partners to ensure we bring the very best theatre to our region.

We are an independent not-for-profit charity with no regular public funding, and rely on a share of ticket sales, one-off grants, fundraising/membership schemes and other commercial activities to deliver the work we do both on stage and in communities.

About the role

The Senior Manager (Philanthropy & Partnerships) will provide strategic management for Norwich Theatre’s high-value income generation, spearheading the development, expansion and stewardship of corporate partnerships, corporate membership, major donor relationships, legacy giving and other transformational fundraising programmes.

This pivotal role will shape and deliver organisational strategies that secure substantial philanthropic and partnership income, cultivate senior-level relationships, and ensure long-term financial sustainability in alignment with Norwich Theatre’s vision and strategic priorities.

About you

You will have proven experience in managing stakeholder and supporter relationships, together with a track record of cultivating and stewarding high-value supporters, clients or partners.

An excellent negotiator, with strong planning and prioritisation skills, you will be highly collaborative, people focussed and proactive.

We offer

A good salary, 25 days holiday, plus public holidays, plus your birthday off, together with an inclusive culture focussed on wellbeing and happiness. We have a commitment to personal and professional development, discounts on a range of on food, drink and theatre tickets and access to My Discounts, employee discount scheme, offering savings on retail, gyms, travel, utilities and more.

Direct Marketing Acquisition Manager (Direct Response)

You will develop and oversee a specialist area of direct response marketing, taking responsibility for paid media activity resulting in giving and prize-led support, and the associated programme and products. You will ensure the highest standard of quality and compliance, across a diverse programme mix. You’ll manage significant income and expenditure budgets and deliver exceptional fundraising campaigns to drive an ambitious growth plan, accelerating progress towards a cure.

Collaborating with different teams across the charity, you’ll be planning, managing and delivering the direct marketing programme across a range of media including digital, TV, telephone, and print. Activities in the acquisition portfolio are diverse; from delivering an established, successful core programme to playing an important role in exciting cross-organisational projects.

You’ll work with a team of three across a range of channels, media and projects at the charity; speaking to range of audiences with one theme in common – compelling people to stand with us for a cure.

Key Responsibilities:

Programme and campaign management

· Lead the development and delivery of the direct marketing acquisition programme and strategy, with a particular focus on the direct response elements.

· To be responsible for reviewing and developing our Weekly Lottery Strategy to maximize income.

· Oversee the delivery of the direct response acquisition campaigns; ensuring they are in market on time, on budget and on brand.

· Deliver consistent, structured testing to ensure continuous improvement. Where appropriate and worthwhile, ensure testing is applied to all activity and reviewed with recommendations acted upon.

· Involvement in charity-wide projects and groups; putting supporters at the heart of what we do, as well as playing a key role in the delivery of our Fundraising & Marketing Strategy.

· Management of all key acquisition suppliers including routine reviews, briefing, optimisation and general relationship management.

· Annual planning of acquisition direct marketing; including input to operational planning and development of relevant marketing plans.

· Ensure the campaign planning and delivery cycle is adhered to across the team, and all stakeholders are well managed.

· Ensure routine end of campaign reviews and analysis (with suppliers as well as your own), with proactive adaptation of plans to optimise results.

· Ensure contingency plans and activities are in place to close any expected income gaps.

People management

· Management and development of a team of three, with two direct reports.

· Empowering team members to succeed and grow with clear, SMART goals and development plans in place.

· Complete routine 1-1 meetings and annual appraisals with direct reports.

· Developing a high performing team who work collaboratively across the charity.

· Agency relationship management across a variety of partners and suppliers, from building relationships and negotiating, to contract and routine performance reviews.

· Working closely with the Supporter Care and Data teams to ensure the acquisition activity and processes are well understood and that they can support the team as best possible.

Budget management and reporting

· Annual budgeting of direct marketing programmes and campaigns.

· Regular forecasting in line with the annual cycle, making recommendations around budget allocation and managing expectations throughout.

· KPI tracking, trend analysis and interrogation of results at all levels.

· Regular financial performance reporting.

· Programme optimisation to ensure contribution targets are met and contingency planning as required.

· Detailed reporting geared towards a longer-term view of performance, covering long-term & ROI modelling, lifetime value and considering supporter experience and engagement.

What we are looking for:

· Budget management experience – preferably across expenditure and income 

· Campaign management – specifically direct marketing campaigns

· Media planning experience – across a range of media types

· Agency management – including creative and professional acquisition fundraising agencies as well as others such as printers and market researchers

· Demonstrable people management experience

· Ability to understand complex data sets and compile meaningful reports and analysis

· Excellent attention to detail

· Strategic and critical thinking

· Getting the best out of people and agencies

· Understanding of compliance in direct marketing

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £44,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 4th January 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

Please see the full job pack on our recruit page, you'll be forwarded here once you press apply. 

THE ROLE:
The Service Manager plays a central role in ensuring that every young person who engages with Empire Fighting Chance receives high-quality, personalised support.

In this role, you will ensure that every young person who connects with Empire Fighting Chance receives an outstanding experience. You will oversee the full journey of young people through our programmes. From referral and assessment to onboarding, scheduling and progression. You will ensure their experience is safe and impactful.

You will champion a safety-aware culture across the organisation, embedding safeguarding into everyday practice and leading on case management and risk mitigation. This role is key to building a strong operational foundation for our Centre of Excellence in Bristol. Through strategic management, attention to detail, and a commitment to continuous improvement, you will help shape an environment where young people feel safe, supported and empowered.

WHAT YOU’LL DO:
1. Manage the recruitment of young people

Accountable for the recruitment of suitable young people onto the programmes of Empire Fighting Chance.

• Implement a robust referral criteria process to ensure that Empire Fighting Chance targets the young people that it best supports.Contribute to the development of a ‘bank’ of recommended organisations to share with those young people who do not meet the charity’s referral criteria.
• Contribute to the development of a ‘bank’ of recommended organisations to share with those young people who do not meet the charity’s referral criteria.
• Ensure the recruitment of young people for different Empire programmes meets organisational, grant and contractual targets.
• Provide oversight of all referral partnerships held by Empire Fighting Chance, ensuring all are working as well as they can.
• Ensure the charity collects robust and accurate information from referral partners on young people signposted to Empire Fighting Chance.
• Contribute to building intelligence of local systems within Bristol to shape how we recruit young people, including understanding the education, Special Educational Needs and mental health landscapes.
• Ensure the recruitment of young people onto EFC programmes follows a robust quality assurance process, using data to inform and strengthen existing processes

2. Manage the triaging and scheduling of young people
Accountable for ensuring young people participate in the right programme with the right coach mentor or therapist at the right time.

• Improve the prioritisation criteria to ensure that the charity fast tracks individuals who are most in need of support.
• Identify new approaches to managing the charity’s waiting list, ensuring the programmes can meet their needs and offer the correct resources to support them.
• Implement our assessment process to ensure Empire Fighting Chance gains a full and accurate understanding of each young person’s needs and circumstances.
• Implement a process to match young people with the most appropriate Empire Fighting Chance programme and coach mentor/therapist.
• Strengthen the scheduling process of young people’s programmes at Empire Fighting Chance.

3. Manage a safety aware culture
Accountable for developing of a culture where safeguarding and safety are embedded into every aspect
of our work.

• Champion a safety-aware culture across the organisation, embedding safeguarding into everyday practice.
  Be a key part of the safeguarding team and ensure robust safeguarding practices are implemented across all areas of the charity.
• Lead on safeguarding case management, including referrals, reporting, and liaison with external agencies.
• Identify, assess and mitigate safeguarding risks in programme delivery and organisational operations.
• Empire Fighting Chance is a charity (1156690) and a company limited by guarantee (08752389) registered in England and Wales.

4. Manage young people’s ‘Empire Experience’
Accountable for Empire Fighting Chance giving young people the best possible experience (outside of the delivery of programmes).

• Identify and implement improvements to The Mill boxing gym to ensure that young people feel safe and have an enjoyable experience (while retaining the look and feel of a real boxing gym). 
• Oversee the onboarding process to ensure that young people have the best possible start to their Empire experience.
• Work alongside the Head of Programmes and Community Outreach Manager to develop a ‘bank’ of local organisations and services that young people can be referred onto during or after their programme. Ensure this information is shared with coaches and therapists so they can communicate it to the young person.
• Oversee the offboarding process that will support young people to continue their development after leaving Empire Fighting Chance (e.g. resources and pathways for young people – internally and externally).
• Use data and insights from young people to improve their experience.

5. Manage the provision of family liaison/support
Accountable for providing support to parents/carers of young people.

• Work alongside the Family Liaison Officer to enhance the information, advice, guidance and support provided to parents and carers to ensure young people engage with their programme.
• Oversee the development of practices and interventions that can provide support to parents and carers that will, in turn, have benefits for young people.

6. Line management of a team
Provide strategic direction to a small team in a supportive manner.

• Provide clear direction, support and motivation to team members, ensuring the Centre of Excellence objectives and the experience of young people is central to all decision making.
• Set clear performance goals and expectations for each function area within the operations team to ensure EFC programmes are operating to the highest standards and at optimal capacity.
• Ensure the team receive regular CPD and are equipped with the skills and knowledge to best support young people (many with complex needs).

Extended closing date: Sunday,10th Jan, 2026 23:30

Bid Writer

Service: Business Development Team

Salary: £32,635 - £36,158 + £480 homeworking allowance FTE per annum (£26,108 - £28,926.40 per annum for part time, 29.6 hours per week + £384 homeworking allowance)

Location: Homebased

Hours: 29.6 hours per week (part-time, 4 days) to be agreed upon successful appointment

Contract: Permanent

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the

importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

Main Responsibilities:

The Business Development Team provides a specialist support function to enable the organisation to achieve its growth objectives. We promote the strategic growth of the organisation by supporting the retention of existing work and securing new contracts via competitive tender, trusts, grants and statutory fundraising.

This is an exciting opportunity for a Bid Writer or someone with equivalent writing experience/knowledge to join us and write applications that fully articulate Family Action’s offer.  The post works closely with other organisational functions and the rest of the Business Development team to convey service models and content to funders.

Main Requirements (for details check the job description and person specification):

• Produce quality written material in easy-to-understand ways; convey ideas graphically and tailor documents to specific audiences
• Ability to establish effective working relationships at all levels, both internally and externally
• Experience relevant for your effectiveness in the role might be from various sectors and disciplines.  If you are passionate about supporting us to submit high-quality tenders and applications, achieving success rates whilst engaging with our services to contribute and evidence the impact of their work for inclusion in submissions then we would like to hear from you

Benefits:

- an annual paid leave entitlement of 30 working days plus bank holidays pro-rata

- up to 6% matched-pension contributions

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

·       Apply via our website by following the link and clicking the ‘Apply’ link to fill out our digital application form

· Closing Date: Monday 5th January at 9am

Interviews are scheduled to take place w/c 12th January virtually

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

About GISF

The Global Interagency Security Forum (GISF) is a member-led NGO network working to strengthen security risk management across the humanitarian and development sectors. With over 140 member organisations, GISF provides resources, convening spaces, and expertise to help keep aid workers safe.

About the role

The Administration and Finance Officer plays a critical role in ensuring the smooth and efficient functioning of GISF’s operations. This role combines core administrative responsibilities with day-to-day financial support, including grant-related bookkeeping, staff timesheet coordination, and invoice tracking. Training will be provided on financial tasks, though some experience is welcome. This role would suit someone looking for flexibility across their week- a suitable working pattern can be negotiated with the successful candidate.

Key responsibilities

Administration & Operations

• Provide day-to-day operational support to the GISF Secretariat,
• Coordination with outsourced service providers (e.g. IT, legal, finance, audit).
• Maintain and update GISF’s policies systems to support efficient operations.
• Manage the GISF office space in London.
• General HR duties, including support to recruitment processes, leave-tracking and onboarding of new staff and consultants.
• Assist with travel bookings, venue arrangements, and logistics for meetings as well as GISF-led external events.
• Administrative support to the board of directors.

Finance

• Support day-to-day financial processes, including coordination of supplier payments and processing staff expense claims.
• Oversee basic bookkeeping functions, including coding of expenses to relevant grants and cost centres.
• Maintain financial records and assist in the preparation of financial reports for donors and management.
• Liaise with GISF’s external accountants or financial service provider to support timely and accurate reporting.
• Coordinate the collection and consolidation of monthly staff timesheets, ensuring correct allocation to grants/projects.
• Prepare and issue invoices; monitor payments and follow up with members as needed.

Person specifications

• Strong organisational skills, with the ability to manage logistics, competing priorities, and multiple deadlines.
• Demonstrated experience supporting administrative processes such as scheduling, travel booking, document management, and coordination with external service providers.
• High attention to detail, particularly in maintaining accurate financial and administrative records.
• Confidence working with budgets, invoices, expense tracking, and basic bookkeeping tasks (training can be provided).
• Highly proficient in Microsoft Office (especially Excel and Word) and comfortable learning new systems quickly.
• Experience using digital tools such as CRMs or accounting platforms (e.g., Salesforce, Xero) is desirable.
• Strong written and verbal communication skills, with the ability to prepare clear emails, documents, and reports.
• Ability to work independently, exercise sound judgement, and escalate issues appropriately.
• Professionalism, discretion, and the ability to handle sensitive or confidential information (e.g., HR records, board materials, donor-linked financial data).
• Strong interpersonal skills and a service-oriented approach when supporting colleagues, members, and partners.
• Ability to work accurately under pressure and maintain consistency in routine tasks such as timesheet consolidation and invoice tracking.
• A problem-solving mindset, with the ability to suggest and implement improvements to administrative or financial processes.
• Comfortable working in a hybrid or remote environment and managing workload with limited supervision.

What we offer

• 25 days of annual leave increasing annually after 2 years, up to a maximum 30 days (plus bank holidays)
• Office shutdown between Christmas and New Year
• Employer Pension contributions
• A focus on professional development, including access to overseas events, workshops, and training

How to apply

Application is by submission of a CV and cover letter, contact details can be found in the attached document.

The cover letter should be no more than two pages, and explain why you are interested in this post with GISF and how your skills and experience make you a good fit.

Closing date: 16 January 2025 (applications reviewed on a rolling basis)

This post is UK-based. Candidates will need to show evidence of their eligibility to work in the UK. Further information will be provided when an offer of employment is made.

Key Responsibilities   

To work closely with the Evidence & Advocacy Manager (EAM) to develop and implement a series of impactful evidence and research projects that support our advocacy messaging, as well as internal and external learning for inclusive programmes and advisory work. These projects will build on established workstreams alongside developing new ones to maintain and extend CBM UK’s evidence base.

Disability Evidence, Policy Research and Learning  

With EAM support the ongoing CBM UK Research and Evidence workstream, through:

1. Translating evidence from our programming countries and projects to produce and contribute to a range of resources to influence FCDO and other stakeholders. Tasks to include managing and maintaining established outputs, such as the CBM UK Project Evidence Briefs and Disability Voices paper series, generating new thematic papers, as well as policy and position papers to enhance effective advocacy submissions, briefing notes, blogs and other messaging on key disability rights issues.   
2. Working collaboratively within CBM UK and across CBM Global to help develop and to deliver new policy research, drawing on mixed methods and data sources including national and international databases, using qualitative approaches including participatory or citizen generated data, and new empirical work.
3. Supporting Programme staff to improve impact and learning practice in CBM UK funded projects, provide technical support for the implementation of programme related research and data collection, including MEAL.
4. Providing technical research support into the development of proposals for new grant funded projects, and, where successful, support the management of subsequent research projects. 
5. Keeping abreast of new research and publications on key themes and priority concerns within the CBM UK Advocacy and Influencing Strategy, taking into consideration sector trends and developments, and ensure this is disseminated to relevant staff within the CBM UK Team. 
6. Keeping watch on UK policy environment and conducting research and analysis to support CBM UK advocacy messaging on disability and human rights.

Dissemination and Communications 

1. Maintaining and developing internal knowledge management systems for research and information on disability inclusion and rights, and related areas, to be used by Advocacy, Programmes and Fundraising & Communications teams.
2. Ensuring communication plans are developed with CBM UK and Global Federation colleagues for CBM UK evidence outputs.
3. Maintaining the Advocacy and Influencing pages of the CBM UK website ensuring rights-based communication and focus to support CBM UK and Global campaigns.
4. Liaison with Fundraising & Communications colleagues to amplify media stories, case studies and compelling evidence from country programming for advocacy purposes.
5. Participation in and building good relationships with UK-based disability and development networks, including relevant research networks and membership of the BOND Disability and Development Group. 
6. Supporting the professional publication and printing of CBM UK outputs, for dissemination at advocacy engagements and public events.

Other    

1. Work with other CBM UK teams to maximise cross fertilisation opportunities and integrated working.  
2. Help develop a culture of enthusiasm and success, reflecting the ambitions of CBM. Play an active role across CBM, promoting positive working and innovation. Ensure that the values of CBM UK are understood by external partners and always reflected in communications.  
3. Identify opportunities to initiate and contribute to new initiatives and events, both within CBM UK and externally. 
4. Provide briefings and analysis for the CEO and other Leadership Team members where appropriate. 
5. Carry out any other duties as required by the Evidence & Advocacy Manager, Director of Advocacy, and CEO.  

This is a fantastic opportunity to build and grow Molly Rose Foundation's lived engagement and youth programmes, and to push for a safer online world driven by the needs and perspectives of lived experience.

Working at the intersect of tech accountability, online safety and suicide prevention, Molly Rose Foundation was founded following the death of 14-year old Molly Russell.

Today we’re committed to building and amplifying the voices of those with lived experiences of online harm – and to challenging government, regulators and tech firms to listen to and act decisively on what they have to say.

MRF is grounded in youth and lived experience, and we will always ensure the lessons of Molly's death act as a catalyst for positive change. You’ll help us maintain and grow our networks to build and amplify the voices of youth, bereaved parents and young people directly impacted by harms, and have a track record in working in partnership across the sector.

As Lived Engagement and Youth Manager you'll build strong internal and external relationships and ensure lived experience and youth runs through everything we do.

You'll manage day-to-day relationships with youth and lived experience advocates and have a strong focus on safeguarding and trauma-informed practice.

This is a rare opportunity to build a lived experience programme that really counts. We’re looking for an exceptional individual who’s motivated by the chance to really make a difference. Your work will help to ensure that tomorrow’s young people live long and stay strong.

MRF is committed to flexible working and we know that a diverse team makes us stronger. While we are recruiting for a full-time position, we will actively consider part-time and flexible working requests.

Please submit your CV and a cover letter, no more than two sides each, to apply for this role. Please refrain from overly relying on AI in your application.