Supporter experience manager jobs

Conservation Collective (CC) funds solutions to protect the environment, restore nature, and safeguard against climate change. The CC UK charity incubates, launches, and supports locally focused foundations, which open new funding channels to support the most impactful environmental grassroots projects. Our network comprises 20 members based all over the world and is growing. 

We manage and monitor our donor relations, grant giving governance, contacts, and event activities, via a bespoke and customised salesforce system. This was launched in early 2022 and has been developed and configured to meet our growing needs since then.

As the demand for our model increases around the world, we need a highly capable Salesforce Administrator to support us to ensure our system is well managed, users are trained, and we can create accurate reports for our donors and other audiences. We’re looking for someone who can not only ensure that the existing system works well, is well managed and who can help us generate high-quality reports from the system to help us to raise more funding to support grassroots conservation work.

The role will report to the Finance Director and will work closely with the rest of the team in the UK and around the world, it is a critical role that is central to the success of our global network, and there is lots of scope for an ambitious candidate to grow in responsibility with it. 

Key Responsibilities 

Oversee Salesforce System: maintenance, administration, prioritisation and training  

Maintenance, user management, support and development 

• Administer and maintain the Salesforce platform, managing user access, profiles, roles, and security settings. 

• Monitor system performance, troubleshoot issues, and resolve any operational or functional problem.

• Maintain reliable records in all objects on Salesforce by eliminating duplicates monthly, processing user deletion requests and updating records for lists with up-to-date information on key stakeholders (e.g. trustees, contractors etc).  

• Ensure automatic back-ups are working and up to date and an understanding of how to restore back-ups if needed, protecting our organisational data. 

• Maintain comprehensive documentation of Salesforce configurations and process. 

• Managing Data Import Templates to upload ad-hoc batch data into Opportunities, using Data Loader or any other data import and data quality tools.  

• Oversee data governance log: maintaining log of changes to review with the team, discussing effect on budget and system usage to feed into prioritisation of new features and functionality, support the communication of any platform changes to end users 

• Manage onboarding and offboarding users both with Salesforce and Microsoft platforms.   

• Oversee smooth onboarding and training process for new members and refresher training where appropriate to ensure effective adoption and system use.  

• Respond to individual questions from users via tickets, on Slack and share tips and tricks regularly via Slack Channel updates to review any Salesforce learnings, any features from latest Salesforce release, any security updates, any best practices.  

• Work with our external Salesforce consultants on any requests of flow maintenance or improvements and monitoring effective use of credits and budgets.  

Form Assembly Management 

• Manage the integration of Form Assembly with Salesforce ensuring all connectors work well and troubleshoot and update connections where needed.  

• Support users with the building/maintenance of individual Grant Application forms, updating when needed (ad hoc) and embedding them in their websites. 

• Future scope any gaps in the Grant Application process, improve data management using validation, document and improve on existing processes.

Dashboard and Reporting Management  

• Support us to produce effective and easy to understand reports from the system:

• Opportunities - pipeline and income reports

• Grants - tracker and applications analysis,

• Impact – dashboards and project reports

• Best Practice Metrics – support and create best practice reports 

• Provide quarterly analysis of user activity in the system, identifying and addressing trends or issues that arise from this 

• Support the senior management team to prepare quarterly data and reports for trustee meeting and annual reports. 

Overseeing our IT systems with the support of outsourced consultants 

As well as the Salesforce administration, the candidate we’re looking for will also be able to: 

• Be a key point of contact with our outsourced IT company, overseeing the creation of new users and managing the leavers’ processes on the MS 365 environment 

• Support CC team to maintain and ensure Sharepoint intranet is working smoothly and is up to date, user management of licenses and active users, their security settings, distribution lists.

Support the Data Protection Officer in data protection matters. 

The successful candidate for this role will need to demonstrate: 

• Proven experience as a Salesforce Administrator, who holds Salesforce Administrator certification. 

• Proficiency in Salesforce Lightning Experience.  

• Solid understanding of Salesforce security models, including roles, profiles, and permission sets. 

• Clear communication skills, both verbal and written. This is vital in supporting colleagues with less technical experience. 

• Understanding of a Microsoft 365 environment 

• Excellent problem-solving skills with the ability to troubleshoot and resolve system issues 

• Self-motivation, detail-orientation and the ability to manage multiple priorities in a fast-paced environment and escalate where needed. 

• Ability to work independently/remotely.

• Experience in not-for-profit sector 

Ideally, they’ll also be: 

• Passionate about nature and the environment. 

• Comfortable with using Slack and Canva environments. 

• Being able to speak other languages, Spanish, Greek or Italian would be a bonus!  

• Hours: Full time (flexible hours negotiable). 

• Start date: As soon as possible 

• Location: Remote, will need to be able to travel to London for attend meetings (average 4 per year). 

• Line manager: Finance Director 

Working closely with: Executive Director, Network Director, Development Officer, Programme Manager, Development Officer, Network Coordinator 

Benefits: being part of a dynamic, creative, and growing team working to amplify the impact of local grassroots environmental work, as well as:

• Flexible working as standard (hours and location)

• Unlimited holiday allowance 

• Private medical insurance 

• Salary sacrifice pension scheme 

• CPD opportunities 

• Possible travel in the UK and internationally   

• Saving the world!   

• To apply send your CV and a short cover letter by September 11th 

About Cardiomyopathy UK

Cardiomyopathy UK is the only UK charity dedicated to supporting people affected by cardiomyopathy – a disease of the heart muscle. We provide vital information, support services, and campaign for improved diagnosis and care. As we grow our reach and impact, we are deepening our work with corporate and pharmaceutical partners to improve the lives of people affected by this condition.

The Role

We are seeking a proactive, strategic Industry Relations Manager to coordinate our work across pharmaceutical and other commercial partnerships. Reporting to the CEO and working closely with the Executive Leadership Team, this pivotal role will manage high-value contracts and relationships, manage impact reporting, and support the development of our organisational offer to external funders and stakeholders.

Key Responsibilities

1. Contract and Relationship Management 

Lead on drafting, managing and executing commercial contracts

Support the CEO in managing key partner relationships, ensuring clarity, accountability, and delivery

Maintain a log of all agreements, deliverables, and reporting schedules, tracking and recording income

Produce clear, timely reports on income, activity and impact for both internal and external stakeholders

Help shape and develop a compelling offer to pharmaceutical companies that aligns with our mission and values

Identify new opportunities and work with the Executive Leadership Team, to proactively engage potential partners

2. Commercial Opportunities

Scope and evaluate new commercial opportunities

Make recommendations to the Executive Leadership Team on feasibility and alignment

Support the development of proposals and pitch materials for new income generating partnerships

Work with the Executive Leadership Team to support earned income generating activities across the organisation, improving associated structures and processes

3. Impact Reporting and Evaluation

Develop clear systems for tracking and demonstrating how contract income – particularly from pharmaceutical companies – is used across patient engagement and related activities

Work with internal teams to track all organisational events, and to gather data, stories, and case studies that show the real-world difference our work is making to patients and their families

Produce regular impact reports and tailored summaries for funders, awards bodies, and internal stakeholders

Support the creation of an organisational impact framework that aligns with our strategic goals and other requirements

Ensure all impact reporting meets transparency and compliance standards and is communicated in a compelling and accessible way

Support the CEO in Secretariat duties for the Board and Executive Leadership Team meetings, including collation of all reports and papers, minutes and actions.

Person Specification

This is a broad and varied role, so the key qualities we’re looking for are enthusiasm, initiative, a strong work ethic, adaptability, a willingness to learn, and the ability to take on a wide range of tasks.

Essential: 

• Experience working with commercial contracts and business relationship management
• Proven project management skills
• Adaptability and willingness to learn
• Strong reporting skills, with attention to detail
• Excellent communication and relationship-building skills
• Highly organised, able to manage multiple workstreams and deadlines
• A background or knowledge of the health and/or pharmaceutical sector

Desirable:

• Familiarity with pharmaceutical compliance and funding requirements
• Experience of working in/familiarity with the charity sector

ShareAction is an independent charity and an expert on responsible investment. We work to build a world where the financial system serves our planet and its people. We set ambitious standards for how financial institutions, through their investment decisions, can protect our planet and its people and campaign for this approach to become the norm. We convene shareholders to collectively push companies to tackle the climate crisis, protect nature, improve workers’ rights and shape healthier societies. In the UK and EU, we advocate for financial regulation that has society’s best interests at its core.

What you’ll do

ShareAction’s Banking Standards team works towards holding financial institutions accountable for their impact on climate change. We have a history of campaigning on key aspects of banks’ climate strategies – such as their emission reduction targets or fossil fuel policies – and we are gradually expanding our work to include other sustainability themes and banking regulation. We have achieved significant wins, such as contributing to HSBC becoming the world’s largest bank to cease financing for new oil and gas fields, Barclays dramatically reducing its oil sands financing, and mobilising investors to call on Societe Generale to set a renewable energy target.

The team is structured around two main pillars: our campaigning and our research pillar. The research pillar ensures that the team’s campaigning and advocacy work is based on sound analysis and facts. The Senior Research Manager oversees the research pillar, currently composed of three more junior researchers. The Senior Research Manager is responsible for developing and implementing a research strategy that underpins campaign needs for analysis and insight in line with campaign timelines and available resources. You will oversee and contribute to the delivery of high-quality research outputs, including thematic reports, investor briefings, and surveys of Europe’s largest banks, and ensure that they are underpinned by clear and robust research methodologies. Alongside the Head of Banking Programme and the Senior Campaign Manager, you’ll act as an ambassador for the team in external forums, the media, and when meeting with and presenting to external stakeholders, including banks, civil society organisations, and investors.

If this role sounds like something that would build on your current skill set and engage you, we’d love to hear from you!

What you’ll bring to the team

To be successful, you will:

• Have a good understanding of how banks work and how they can help address climate change, developed through experience working in or with banks.
• Be a strategic thinker.
• Have excellent project management and organisational skills, with a proven ability to autonomously manage research projects, allocate tasks, and handle multiple competing priorities to meet deadlines.
• Have extensive experience carrying out research and an ability to summarise complex issues and datasets for others in a clear and concise way.
• Have advanced Excel skills.
• Have experience managing a team of research professionals and/or providing direct line management support.
• Have a proven ability to handle relationships with multiple external stakeholders in the private and public sectors.
• Have excellent communication skills, both written and verbal, and the ability to flex your style according to your audience.
• Be a collaborative team player who is comfortable receiving feedback and ideas from more junior staff, seeks opportunities to support colleagues and is willing to support other areas of work as needed.
• Be passionate about the issues ShareAction advocates for and be comfortable working in a campaigning environment.

It would also be great – but not essential – if you meet the following criteria:

• Experience in conducting surveys and/or carrying out qualitative or quantitative research on financial institutions.
• A good understanding of responsible investment.
• Experience integrating innovative tools and approaches into research processes, such as AI tools.
• Subject matter knowledge in climate change, biodiversity and/or human rights.
• Experience using the Salesforce CRM system and/or Cascade and/or Eikon.

We have a formal hybrid working policy in place, and the Banking team meets in the office every Tuesday for a team meeting and team lunch. We also aim to organise additional team-specific meetings on those days. We expect candidates who live in London to come to the office every Tuesday and those who live outside London to come to the office two Tuesdays a month.

What we will do for you

We are a fast-paced organisation that has grown substantially over the past few years. We recognise that our people work hard to advocate for responsible investment and drive meaningful engagement with those who have the power to create a brighter future. Every day, they bring their expertise, passion and persistence to build a world where the financial system serves our people and planet. We want to ensure we provide the right environment for our colleagues to thrive, and we are committed to improving our employee offer where possible.

Currently, we are pleased to offer:

• A commitment to flexible working: over 60% of our employees have some sort of flexible working arrangement in place.
• Hybrid working: we are committed to supporting our staff to work in a way that suits their lifestyle and meets the requirements of their role.
• Internal promotion and development opportunities: we offer a range of ways to improve your skills and focus on what you love, including promotion, secondment, or sideways development opportunities. For some levels of roles, we also offer direct progression.
• The opportunity to help make a difference: we tackle some of the world’s biggest social and environmental challenges. We offer opportunities for you to develop your skills and experience in a friendly, flexible and supportive working environment.
• A unionised work environment: our staff have the opportunity to join the union and are supported by our recognised union, Unite. We regularly consult and negotiate with our employees on workplace matters ranging from working conditions to pay.
• Regular in-person meetings, including all-staff away days, retreats and directorate strategy days to create connected teams.
• An 8% non-contributory pension invested with NEST and their green funds.
• A healthcare plan with Bupa.
• An employee assistance programme: advice and support, lifestyle discounts and short-term counselling.
• Death in service cover of 3x salary.
• 25 days’ annual leave (increasing with length of service) plus office closure at the end of the year, ensuring everyone gets time to switch off together.
• Enhanced family leave pay: up to 18 weeks paid at 90% for either parent.
• Enhanced sick pay: starting at 5 weeks’ full pay from day 1.
• Season ticket loan and cycle-to-work scheme.

ShareAction values and respects all differences in people (seen and unseen) and welcomes applications from all backgrounds, communities and industries. We are committed to having a team that is made up of diverse skills, experiences and abilities, and we are working hard to provide an environment where all can bring their authentic selves to work. We know that some people won’t apply for a role unless they meet all the requirements listed in the job description. If this is the case for you, but you think you would excel in this role, we want to hear from you!

For further information and to apply, please visit our website via the Apply button.

Closing date: 9.00 am on Monday, 29th September 2025.

Applications will be reviewed regularly, and this advert may close earlier than stated if a suitable candidate is identified. You are therefore encouraged to apply as soon as you can. Previous applicants should not reapply.

Interview dates: There will be two rounds of online interviews for selected candidates.

To be considered for this post, you must be legally eligible to work in the UK; unfortunately, we are unable to provide visa sponsorship.

Impatience Earth is a non-profit climate philanthropy consultancy founded in 2020 with a mission to educate, challenge and inspire wealth holders to take bolder funding decisions to address the climate emergency.

We have a role available for someone to join our small but mighty team to deliver high-level support to our CEO and Deputy CEO, helping them achieve their strategic priorities by managing their calendar and emails, supporting them with prioritisation of tasks and managing key projects. A smaller part of the role will be to provide support as a Team Manager, which will entail coordinating team meetings and away days, and supporting with the administration of projects.

We are looking for a detailed-oriented, highly organised and proactive individual who loves the idea of helping fast-paced, ambitious organisations work more smoothly and effectively. You should be able to manage multiple priorities, work well both independently and within a team, and bring a solutions-focused approach to challenges. We are looking for someone who already has experience of working as an EA with senior leaders. 

Specifically, you will be supporting with tasks such as:

• Managing the CEO and Deputy CEO’s emails and calendars

• Supporting the CEOs to manage projects and prioritise tasks

• Creating meeting agendas and capturing minutes and action items

• Creating and sending invoices 

• Arranging travel and any reimbursements 

• Booking meeting rooms at London co-working space 

• Arranging team away days 

• Coordinating regular meetings with team members and Associates 

• Coordinating speaker briefings and follow-ups

• Assisting the CEOs with social media posts 

• Supporting key projects to ensure timelines and deliverables are met 

• Managing and scheduling internal and external meetings, working closely with other administrative and support staff in many cases

• Maintaining confidentiality in all matters 

Core skills/attributes we are looking for:

1. Organisation: Highly organised, with prior experience of supporting senior leaders

2. Discretion: Able to handle confidential information professionally 

3. Multi-Tasking: Someone who is able to and excited about supporting the management of multiple projects

4. Communication: Clear and concise writing and verbal communication, with the ability to engage with a wide range of stakeholders 

5. Synthesis: The ability to gather inputs for meeting agendas and to synthesise key points and action items 

6. Entrepreneurial: Someone who wants to bring ideas about how to organise and improve the workplace they are in

7. Values match: Committed to social justice, climate action and anti-oppression

As part of this role, you will have up to 25 days paid annual leave, a professional development budget and be part of a great team. We believe that we can be a really good employer for people of all backgrounds and hope we will get applications from people from a range of backgrounds.

Salary: circa £40k, depending on experience

Location: UK-based, with ability to travel into London on occasion. This is a remote position, with optional access to a co-working space.

Contract: Initially 12 months with a view to extend to permanent depending on contracts

Hours: 4–5 days a week, spread across Monday to Friday.

Application deadline: 31 August 2025

Interviews and assignments: On a rolling basis throughout September 2025

Stage 1: Submit application via CharityJob

Stage 2: Shortlisted candidates will be invited to a short initial video call interview with either the CEO or Deputy CEO to discuss your experience and what excites you about the role. 

Stage 3: You will be asked to complete a short assignment at a time that suits you. At this stage in the process, we will offer candidates a £50 stipend to cover the time invested in this exercise.

Stage 4: As part of the final interview stage, you’ll be invited to a full interview. At this stage in the process, we will offer candidates an additional £50 stipend to cover the time invested in this exercise.

Who You Will Meet:

As part of the interview process, you will meet our CEO Yasmin Ahammad and Deputy CEO Aditi Shah. For more information, see impatience.earth.

Established in 1997, Jigsaw4u provide a range of services for children, young people, families and vulnerable adults experiencing complex social and emotional difficulties across South West London. Jigsaw4u has experienced considerable growth and development over the past several years. Jigsaw4u’s Board of Trustees and Chief Executive Officer (CEO) have recognised the need for dedicated staffing resource to hold the day-to-day responsibility for the service management function as part of our Senior Leadership Team (SLT).

As a member of our SLT, you will help to deliver and shape and the organisation’s vision and strategy. It will be your responsibility to ensure that Jigsaw4u’s services achieve their goals, meet their strategic objectives and achieve our growth targets while being delivered to Jigsaw4u’s exceptionally high standards.

Under the direction of the CEO, the postholder’s areas of responsibility will be to:

• Line Manage the Service Managers, ensuring that their teams are high performing, reporting and data collection is of a high standard and relationships with funders and other stakeholders are outstanding.
• Ensure that the structure of all Jigsaw4u services are optimised to allow for growth and support staff and volunteers (including trainee counsellors/therapists) to develop key skills.
• Maintain knowledge and awareness of best practice within the charitable sector (and other sectors where relevant), to inform and update Jigsaw4u so that we take advantage of the latest approaches to change, innovation and development which can have a positive impact on our beneficiaries lives.
• Work proactively and collaboratively to identify innovation and business improvement within the SLT to define and agree Target Operating Models and oversee implementation and ongoing review. Use insight, evaluation and analysis to continually inform and refine practice.
• Play a full part in the development of the SLT and deputise for the CEO as required. Work closely with the Service Management Team to develop and deliver an outstanding approach to people management, building a learning culture that delivers high quality, extensive support enabling people to achieve their best as a team.
• Represent Jigsaw4u at formal meetings with funders and other stakeholders and through submission of reports and data requests. Establish new, and strengthen existing, external relationships to promote Jigsaw4u’s profile, influence and reputation.
• Ensure compliance with relevant statutory and regulatory requirements, and adherence to relevant professional codes and standards of good practice.
• Support the CEO in funding and tender applications
• Support the CEO and fundraising team in generating income

As a member of the SLT you will be expected, with training and support, to take an active part in supporting the whole organisation. Experience and aptitude to provide calm leadership and a supportive problem-solving approach to practical problems and judgements involving risk is necessary.

Role Overview:
We are working with a leading mission-led organisation who are seeking an experienced Senior Product Manager to take strategic ownership of their central digital platform.

This role will be pivotal in driving the next phase of website development, shaping its direction and ensuring it delivers measurable value for audiences and organisational goals. With a recently upgraded content management system (CMS) in place, the post-holder will oversee innovation, continuous improvement and future-focused product development, while managing a small team and working closely with internal stakeholders and agency partners.

This position is both strategic and operational, balancing user-centred design with organisational priorities such as revenue generation, membership, donations and wider digital engagement.

Key Responsibilities:

• Implement the interim website strategy and define future digital priorities.
• Develop and maintain a clear product roadmap aligned with organisational needs, audience expectations, and budget considerations.
• Use data, insights, and user research to guide product decisions and improve key user journeys.
• Champion best practice in digital experiences for fundraising, membership, and commercial activity.
• Own the product backlog, setting clear requirements, timelines and KPIs.
• Oversee the scoping, prioritisation and delivery of new features and improvements.
• Ensure smooth collaboration with external agencies and suppliers, securing high-quality and cost-effective outputs.
• Track product performance, monitor budgets, and ensure compliance with governance regulations (GDPR, PCI, etc.).
• Act as the central point of contact for digital product development across the organisation.
• Facilitate collaborative workshops, managing input from diverse stakeholders.
• Present progress, blockers and solutions at senior-level meetings, advocating for user-centred and evidence-based design.
• Communicate product priorities clearly across technical and non-technical audiences.
• Lead and support a team of three direct reports, setting clear goals and driving professional development.
• Foster a collaborative, inclusive, and innovative working culture.
• Role model organisational values, embedding diversity, equity and inclusion into digital product development.
• Manage digital budgets effectively, including forecasting, monitoring, and reporting.

Person Specification:

• Proven experience leading digital products in complex organisations (charity, cultural or mission-led sector desirable).
• Strong track record in defining and delivering product strategy and roadmaps.
• Expertise in SEO performance and digital growth strategies.
• Skilled in applying user research and analytics to shape decisions.
• Experience of Agile or blended delivery methodologies.
• Budget management experience, including forecasting and reporting.
• Ability to lead multidisciplinary teams and inspire collaboration.
• Strong supplier and stakeholder management skills, with the ability to influence at senior levels.
• Excellent communication skills, able to translate technical and strategic concepts for different audiences.
• Adept at balancing user needs, organisational priorities and technical feasibility.
• Skilled in setting and measuring KPIs to drive continuous improvement.
• Strategic thinker with strong operational delivery skills.
• Confident decision-maker, comfortable working at pace in a complex environment.
• Committed to inclusivity and ensuring digital products are accessible and representative.
• Passionate about digital innovation and the role of technology in delivering social impact.

What’s on Offer:

• A 12-month contract within a fantastic organisation.
• Hybrid working with 3 days per week in Central London office.
• A salary of £50,000 to £55,000 for the successful candidate.

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button (please do not apply via email).

We aim to get back to all successful candidates within 72 working hours. Please note you must live and have the right to work in the UK as sponsorship cannot be offered.

Commitment to Diversity:
The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Hours: Full-time (35 hours per week): usual working hours are Monday to Friday, 09:00-17:00. Flexibility to support training, conferences and events outside of these hours required

Location: Hybrid (a mixture of home/onsite working): staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).

Starting in October 2025

Join our team as a Training, Conferences and Events Manager and make a difference to children and young people’s lives!

Anna Freud is seeking a Training, Conferences and Events Manager to join our world-leading mental health charity for children, young people and their families on an 12 month contract. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

Our EDI commitment

We are dedicated to fostering a diverse and inclusive workplace and being an equal opportunities employer, whereby equity, diversity, and inclusion (EDI) are core to our recruitment practices. All candidates who meet the job criteria will be considered for employment, regardless of ethnic origin, religion or belief, gender, sexual orientation, disability, age, socioeconomic background, caring responsibilities and care experience.

We ask candidates to share their diversity dimensions with us to help us identify, tackle and prevent bias across the employee lifecycle. We believe a diverse workforce enhances our ability to support mental health and wellbeing, allowing us to better meet the needs of the children, young people and families we serve.

As a Disability Confident employer, disabled candidates meeting our criteria are guaranteed an interview. Applications are submitted anonymously and assessed using a fair evaluation process based on the criteria set out in our job profiles.

What we offer

We offer a range of staff benefits and you can view them all on our website.

What you’ll do

The Training, Conferences and Events Manager will be responsible for leading the delivery and growth of a diverse portfolio of training, conferences and events, ensuring they are financially sustainable, impactful and of high quality. They will manage budgets, oversee operational delivery, and support a small team, while working closely with colleagues and external partners to expand the programme’s reach. The role requires strong leadership, project management and communication skills, with the ability to manage competing priorities, use data to drive decisions, and maintain effective stakeholder relationships. A proactive and flexible approach, attention to detail, and a commitment to equity, diversity and inclusion are essential to ensuring the continued success of Anna Freud’s training and events portfolio

What you’ll bring

The ideal candidate will be an inspiring and proactive leader who thrives on managing complex projects and driving growth. They will bring proven experience in leading teams, overseeing budgets and ensuring the seamless delivery of high-quality training, conferences and events. With excellent organisational skills and the ability to juggle multiple priorities, they will use data and insights to shape decisions and deliver real impact. Confident in building strong relationships with a wide range of stakeholders, they will combine clear communication with a collaborative approach, always ready to adapt and respond flexibly to change. Most importantly, they will embody inclusive leadership, champion equity, diversity and inclusion, and share a genuine commitment to Anna Freud’s mission of transforming children and young people’s mental health

Next steps

Closing date for applications: midday (12pm), Monday, 01 Sept 2025. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview: shortlisted applicants will be notified no later than Friday, 05 September 2025. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews: will be held remotely week commencing 8 September 2025.

How to apply: click on the 'apply now’ button to apply online. We are unable to accept CVs and kindly request no contact from agencies.

Questions?

Please email us with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor license therefore we are unable to provide Visa sponsorship.

Are you passionate about making a real and lasting difference to the lives of young people in London?

The Role

An exciting opportunity to be part of a LGBT+ support service.The successful candidate will provide effective person-centred support to LGBT+ people living in Causeway’s specialist LGBT+ supported housing.Support clients to achieve tangible progress in areas such as tenancy management, independent living skills and training/education.Support LGBT+ clients to develop greater self-esteem and self-confidence. Equip clients for independent living and move-on to more independent accommodation.Develop support plans with individual clients that reflect their ambitions and aspirations with clear actions for achieving these. Contribute to risk assessment and safeguarding plans. Ensure clients settle into their accommodation and become familiar with the local area. Work closely with the Housing Team to ensure residents are complying with the terms of their occupancy agreements. Contribute to client involvement within the LGBT+ supported housing service. Be aware of trauma informed working, particularly with regard to trauma experienced by LGBT+ people. Ensure clients are linked into appropriate support services and sustain engagement with services. 

Our Organisation

You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, so you will work 32 hours over 4 days a week. Causeway is a London living wage employer. You will receive a 6% pension contribution, rising to 12% after two years service. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. Travel schemes such as cycle to work and travelcard loans are also available.

About You

You will have experience of working in support, supported housing or advice services. You will have experience of supporting young people to develop aspirations and form healthy relationships. You have a drive for and commitment to equal rights and diversity. You have knowledge of the issues confronting young people and the needs of vulnerable homeless people in general, with a sound knowledge of safeguarding and risk assessments. You love to work in a client- centred way and plan your work and deadlines to get the best for your clients. You are flexible, creative, and offer a personalised approach to your clients. You are a team-player, and you are passionate about driving your own performance and development at work. 

Grade: 0 - Director

Salary: £87,720

Position type: Permanent, Full time 37.5 hours a week. Flexible hours considered.

Responsible to: CEO

Direct reports: Deputy Director of Fundraising and Communications, Head of Global Brand and Content, Head of Global Comms and Digital, Head of Fundraising Operations, Head of Philanthropy and Partnerships

Location: ShelterBox HQ, Truro, Cornwall (hybrid working, mix of office and home) or Remote (UK only)

ROLE PURPOSE:

The Director of Fundraising and Communications is a member of the Executive Team. This is ShelterBox's most senior management team, with overall responsibility for leading, planning and managing the work and development of ShelterBox.

You will be responsible for the delivery of our current 5 year organisational strategy 2022-27 as well as the implementation of the departmental Fundraising and Communications strategy, driving continued ambitious growth in our reach, engagement and fundraising. You will also play a leading role in driving the development of the next 5-year strategy for 2027 onwards.

You will work with the wider organisation and stakeholders to represent Fundraising and Communications and ensure the team are supported and able to thrive.

This is a role for a dynamic senior fundraising and communications specialist, who will bring significant experience within the sector. Working collaboratively across the organisation, you will develop and implement a strategy that builds foundations for growth and drives a bold and confident ShelterBox of the future. You will take full accountability for the successful delivery of income forecasts and expenditure budgets. You will work with the team to deliver best in class communications across our channels, reach new audiences and grow unrestricted income through digital and offline acquisition, oversee the strategic growth of our philanthropy and partnerships programme, support our strategic partnership with Rotary, and ensure that the ShelterBox brand is optimised to ensure we stand out in a crowded market.

You will also be responsible for understanding the needs and ambitions of the ShelterBox network of affiliates (in Europe, North America and Australasia), seeking to understand the strategies and tactics that will drive global income growth. You will recommend where investments by ShelterBox Trust can support global fundraising into the future.

You will be a proven, highly effective communicator with an empowering management style and the ability to quickly build relationships. A personal desire to invest in your teams with limited resources is essential. Creativity, commitment and best practice implementation are key.

WHO ARE WE LOOKING FOR?

We are seeking a highly experienced fundraising and communications expert, who has a passion for storytelling and building impactful relationships. You must be able to hit the ground running, have a strong record of developing and leading successful teams by building highly effective relationships. This role is all about inspiring leadership, strategic innovation, and maximising every opportunity to grow our vital work.

Experience and understanding of the humanitarian sector is desirable, as is an understanding of current fundraising opportunities and challenges, ethical storytelling and communication trends. This includes an understanding of the competitive fundraising environment in the sector, following announcements by some government donors. The need for emergency shelter around the world is vast and growing daily. This role must understand and drive ambitious and effective ways to communicate our specialist focus on shelter and the tangibility of our offer to current and future supporters.

The role will support the Fundraising and Communications department to deliver 2025/2026 plans, as well as implement the longer-term fundraising and communications strategy, seizing all opportunities in an ever-changing landscape.

As well as leading the UK team, working with colleagues from different countries to grow international fundraising, requires excellent communication skills and a commitment to a long-term diplomatic approach.

The ideal candidate will have a passion for the wider cultural context that affects our supporter's lives and behaviours. You will be results oriented and be confident using data and insight to inform decision making and drive our fundraising to the next level. Driven by a desire to connect in a meaningful way with audiences old and new, you will continuously seek new ways to ensure supporters are at the heart of everything we do.

This is an exciting opportunity for someone to lead a passionate and high-performing team, drive longer-term strategy and ensure the development of ShelterBox's strategic planning at a time of considerable change across the sector

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

As part of the Executive Team:

• Support the development, implementation, and evaluation of ShelterBox's Strategy 2022-27 as well as play a leading role in developing the next organisational 5 year strategy.
• Support the development and implementation of ShelterBox's vision, mission and values, including through demonstrable leadership and communication skills.
• Direct all fundraising and communication activities to achieve strategic goals, in line with our vision, mission and values.
• Work closely with the ShelterBox Board of Trustees, reporting on progress against strategy.
• Deputise for the CEO as required.
• Regular travel to our Headquarters in Truro will be required. Occasional travel to London, affiliate offices internationally, and other locations.

As Director of Fundraising & Communications:

• Provide inspiring leadership and direction for the Fundraising & Communications department's multi-disciplinary team, ensuring ongoing development and implementation of our strategy to see continued ambitious growth in our income and profile.
• Drive and mentor a high-performing team, fostering a culture of collaboration, setting clear expectations, providing ongoing support and ensuring that teams are aligned with the strategy and our vision, mission and values.
• Ensure we grow the profile and influence of ShelterBox through the delivery of compelling fundraising and communications strategies to increase our supporter base and income.
• Line manage the FundComms SLT: Deputy Director of Fundraising and Communications, Head of Global Comms and Digital, Head of Global Brand and Content, Head of Fundraising Operations, Head of Philanthropy and Partnerships.
• Embed a culture of data and insight driven decision making, innovation and collaboration.
• Build strategic relationships with internal stakeholders to support collaboration, integrated planning and effective delivery of fundraising and communications activities.
• Be accountable for budgets and the best use of financial resources within the department, ensuring all budget and procurement processes are effectively implemented.
• Drive performance against targets within the department, identify and mitigate risk and develop contingency plans.
• Ensure our global brand aligns with the organisational strategy and audience insight, and that there is consistent application across the international team.
• Ensure our reputation is enhanced and protected - our teams produce high-quality, accurate materials, our processes are safe and robust, our supporters feel valued, and we are upholding our organisational values.
• Represent and act as an ambassador for ShelterBox externally, including with strategic partners like Rotary, and our community of incredible supporters. This includes taking part in media interviews to promote our work to a wide audience.
• Work closely across the department and affiliate teams to deepen understanding of our audiences, using data and sector insights to better target and grow these audience groups and increase lifetime value.
• Keep up to date with sector trends and developments, and particularly work with the CEO office to build networking and profile-building opportunities.

As a senior team leader and people manager at ShelterBox

• Actively demonstrate the importance of staff development in line with ShelterBox's policies and procedures, for example by undertaking regular 1:1 meetings with direct reports and investing in performance management.
• Model ShelterBox's values through behaviours and leadership and build on what is a great senior leadership team in the Fundraising and Communications Department
• Champion equality, diversity and inclusion within the organisation.
• As part of an emergency organisation there will be times when you will be required to work evenings and weekends at short notice in response to a disaster.

Other responsibilities

• Any other duties as required which are deemed appropriate to the level and grade of the post.

The challenge should you choose to accept it.....

We are so proud of what we do, and we know you will be to. Communication and media are absolutely key to making the Hospice the incredible place it is. And you could be part of that.

With a rich, diverse history, which began back in 1979 with our founders, we’ve been making a difference ever since. 

Today our free care supports 2,000 local people and their families, in Herts and Bucks. We truly are a community hospice
– built and funded by the community, to serve the community.

So where do you come in?

People are at the heart of everything we do. And you would be no different. We are all vital cogs in delivering our care and support.

We are looking for a new Associate Director of Development – someone who will lead a new, relationship-based approach to fundraising and help us reach new heights in our income generation activities.

We aim to raise £800,000 from Major Gifts, Trusts and Foundations and Regular and Mid-Value Giving this year and are ambitious about growing this in the future.

This is an exciting opportunity to lead this work and to be at forefront of charting a new path for fundraising at The Hospice of St Francis.

The opportunity.....

You will play a pivotal role in growing income across the Hospice and leading new, relationship-based approaches to fundraising.

With responsibility for Major Donors, Trusts and Foundations, and Regular and Mid-Value Giving you will create and lead a new strategy to develop these areas and manage and grow a portfolio of high-value relationships.

You will also work hand in hand with Hospice colleagues to identify and curate exciting fundraising propositions, helping to raise strategic funds for our services.

As a leader in the fundraising team, you will provide coaching and management to your team and deputise for the Director Fundraising.

You will be central in forming close working relationships across the Hospice and with the Board of Trustees, enabling a whole hospice approach to fundraising.

The must haves:

• Fundraising Success: At least six years’ experience operating in a Major Gifts or Trusts and Foundations role and a track record of personally securing and stewarding five and six figure gifts
• Strategic thinker: Experience of researching, developing and implementing new strategies, and associated budgets and KPIs, and of developing portfolios, and prospect management tools
• Leading and inspiring: At least four years’ experience of inspiring, managing and developing 1+ line reports
• Proposition development: Creative in outlook and with experience of developing donor-centric fundraising propositions

The it would be great to haves:

• Regular Giving: Experience of developing and managing Regular Giving and mid-value programmes
• Team Management: Experience of managing, motivating and supporting a team
• CRM knowledge: Knowledge of DonorFly
• Fundraising qualification: A relevant fundraising qualification from CIOF or other

You know it makes sense....

• 27 days annual leave (plus bank holidays)
• Wide range of free training courses, plus personal development opportunities
• On-site home cooked food served at a reasonable rate in our bistro​
• You’ll have freedom to make decisions within the boundaries of the Job Description and charity policy and procedure
• Don’t forget a stunning setting, plus #team comradery, support and bags of positivity!

For an informal discussion, or to find out more please visit our website: Associate Director of Development (Fundraising) | The Hospice of St. Francis 

This list of tasks and responsibilities is not exhaustive and the job holder may be required to undertake other relevant and appropriate duties as required by the Manager. This Job Description can be amended by agreement with the Post Holder and Manager

Please note; applicant shortlisting will take place as and when suitable individuals apply. As such, we would strongly encourage early applications. We reserve the right to close this vacancy early should a suitable candidate be appointed.  Interview arrangements will be communicated via email, so please check your email regularly.

The Talent Set are delighted to partner with a leading charity on a fantastic Senior Philanthropic Impact Manager.  As a key member of the charity's team, you will play a crucial part in driving an exciting new philanthropic initiative.

Key Responsibilities

You will be at the forefront of this new venture, working with colleagues across the world.  Your primary objective will be to develop a sector-leading stewardship journey for donors, manage the funding pipeline, and represent this initiative internally and externally.

• Lead the development and execution of a significant new proposition focused on transformational change.
• Collaborate with diverse teams across the organisation to ensure the programme stays on track and meets its goals.
• Design and deliver cutting-edge communication tools for donors, including a digital portal to track their impact.
• Represent the proposition to donors and support fundraising teams in their outreach efforts.
• Apply learnings from this initial project to develop future philanthropic propositions for the organisation.

About You:

You are a strategic thinker with a proven track record of working with high net worth individuals. You have significant experience in creating innovative stewardship and reporting products and are adept at managing complex projects across multiple teams. Your excellent communication skills and collaborative spirit will be key to your success.

• Significant experience working with high net worth audiences.
• Proven ability to create high-quality stewardship and reporting products.
• Strong project management skills across diverse teams.
• Excellent communication skills, both written and verbal.

What’s on Offer

Salary: £50,000- £54,500

How to Apply

To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity

The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Charity People are delighted to be working in partnership with the wonderful National Literacy Trust who are searching for a brilliant Corporate Partnerships Manager to lead on delivering some of their most exciting corporate partnership accounts.

"National Literacy Trust are on a mission to give children and young people from disadvantaged communities the literacy skills to succeed in life. This is an incredible opportunity to join our incredible Corporate Partnerships team - whose work is vital to both the delivery of our mission and its sustainability, by leading our corporate and brand partnerships."

Corporate Partnerships Manager

• London (hybrid working)
• Permanent, Full-time (35 hours per week)
• £40,000 to £43,000 per annum
• 28 Days Annual Leave (with a total of 39 days inclusive of closure over Christmas, New year and bank holidays)

About the National Literacy Trust

The National Literacy Trust empowers children, young people and adults from disadvantaged communities with the literacy skills they need to succeed. We work directly with young people and their families, with the 5,000 schools in these communities, with nurseries, prisons, YOIs and through our teams leading community literacy programmes in 20 places in the UK facing the biggest literacy and poverty challenges. Our research makes us the leading authority on literacy and drives all our work. We are committed to becoming a more diverse and inclusive charity, better at listening to and working in partnership with the communities we exist to serve. Literacy is a vital element of action against poverty and our work changes people's life stories.

About the role

Literacy is key to future workforce development and social mobility. Our corporate partnerships are central to delivering our mission and ensuring our sustainability. With a portfolio generating around £4 million annually, we work with leading brands including The Very Group, Experian, KPMG, Morrisons, Amazon and WHSmith.

As Corporate Partnerships Manager, you'll join a high-performing team of eight, reporting to the Senior Corporate Partnerships Manager. You'll play a pivotal role in stewarding and growing existing partnerships, securing income, and ensuring our values and impact are reflected in every collaboration.

Key responsibilities

• Develop and grow existing corporate partnerships, securing incremental income.
• Research, write and present compelling funding proposals.
• Ensure robust due diligence and effective deployment of funding.
• Collaborate across teams to deliver high-quality reporting and impact.
• Uphold and strengthen our brand through partnership activity.
• Contribute to strategy development and budget planning.
• Maintain accurate records using Salesforce.
• Lead and support fundraising events.
• Represent the charity externally at a senior level.

About you

We're looking for a confident, creative and resilient relationship-builder with a track record of managing high-value corporate partnerships. You'll be comfortable working with senior stakeholders and passionate about the power of literacy to transform lives.

• Proven experience stewarding corporate partnerships worth £50k-£250k annually.
• Strong presentation, writing and communication skills.
• Excellent relationship management and collaboration abilities at all levels.
• Financial planning and budget management experience.
• Experience in the voluntary sector, CSR or fundraising.

To apply

To request a job pack and to register your interest in this brilliant role, please send your updated CV to Kevin Croasdale from our recruitment partner, Charity People. If your profile fits what we're looking for we'll be in touch with lots more details and to arrange a follow up meeting.

Key Dates

Closing - 10am, Friday 29 August.
Shortlist confirmed Monday 1 September
Interviews - all day Friday 5 September / plus pm on Tuesday 9 September

We want you to have every opportunity to demonstrate your skills, ability, and potential. Please inform Kevin if you require any assistance or adjustment to help ensure the application process works for you.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Senior Residential Support Worker
Terms: Permanent - Full Time
Salary: £26,000 - £28,000 per annum
Based: Telford

About Us

Happy Valley Residence is a newly established residential home, based on the outskirts of Telford.

Our home will support young people aged between 11-18 years and provides living accommodation for providing up to 3 service users at any one-time. Our purpose is to offer a wealth of opportunities to enjoy different experiences, develop confidence, independence and social/emotional skills.

About the Role

This role involves ensuring that all staff adhere to organisational policies while fostering a positive work environment where everyone feels motivated and valued. Reporting to the Registered Manager, you will contribute to the day-to-day running of the home, ensuring the highest quality of care for children and young people with complex trauma, and emotional and behavioural difficulties.

Happy Valley Residence is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. We will carry out pre-appointment checks including DBS and will disqualify any applicant where we consider the outcomes to be unsatisfactory. This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974.

Happy Valley Residence are equally committed to ensuring that no applicant will be disadvantaged or discriminated against because of their protected characteristics under the Equality Act 2010.

Application closing date: Sunday 7th September 2025
Interview date: TBC

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

Senior Community Fundraiser
Location: Rachel House, Kinross
Salary: £39,270 - £45,390 per annum, pro rata
Contract Type: Permanent, Full Time: 35 hours per week
Closing Date: 03/09/2025 23:59

The Role

At CHAS, we are on a mission to provide unwavering care to children who may die young and their families.  As our Senior Community Fundraiser, you will be instrumental in achieving this vision. One of two senior posts in the Community Fundraising team, this role supports a team of Community Fundraisers across Scotland to achieve ambitious income targets to sustain life-changing work and support our ‘It’s Not a Hospice’ appeal.

Purpose

This role is central to driving income generation and strategic development across Scotland. You will lead on community campaigns and projects, manage key partnerships and donors, and support the implementation of fundraising strategy and budget planning.

You’ll also play a vital role in coaching and supporting peers, managing volunteers, and ensuring effective use of resources.

Where does the role sit?

Reporting to the Community Fundraising Manager, you’ll represent Community Fundraising both internally and externally and deputise for the Community Fundraising Manager when required.

About You 

You are an excellent relationship builder with highly developed communication skills and significant experience in community fundraising. You understand the processes involved in delivering and following up on successful fundraising activity and are confident making decisions within agreed delegation levels.

You bring:

• Well established track record of growth, stewardship, and supporter engagement
• Proven experience managing volunteers in a community fundraising environment and high-level knowledge of the voluntary sector in Scotland
• Strong leadership and coaching abilities
• Strategic thinking and budget planning skills
• Drive, self-motivation, and a passion for making a difference

Please note that a driving licence and access to a car will be essential for this role. There will be a regular requirement to transport yourself and materials as well as cash between CHAS sites, community sites and events.

About CHAS

At CHAS, we support families during the toughest of times. We have ambitions to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying and offer them our care and support to empower them to make the most of the short time they have together. The skill, passion, agility and creative flair of our Fundraising Teams makes this possible.

We offer

• Flexible Working: our teams work flexibly and in a hybrid manner with time split between at home and on site. CHAS offers flexible and family friendly working and are happy to discuss working arrangements that work for you!
• Development Opportunities: training opportunities and the chance to work with an award-winning fundraising team.
• Professional Growth: Work with industry leaders in a high-performing team where you will be encouraged and supported to excel and develop your skills.
• Comprehensive Benefits: Including generous annual leave and pension, incremental salary progression, access to Blue Light discounts, and health and wellbeing support.

Further Information and How to Apply

If this sounds like you, we would love you to apply. Click apply and you will be redirected to our careers site to answer a couple of questions and upload your CV or complete our full application form.