Supporter experience manager jobs
Are you ready to take the next step in your fundraising career by leading a new business team that creates impactful partnerships and raises vital funds to support St Mungo’s mission to end homelessness?
We are seeking a Corporate Partnerships Manager – New Business to join our high performing Corporate Partnerships team.
Over recent years, St Mungo’s has seen significant growth in corporate partnerships. We are proud to have a number of long-term relationships with companies from a range of sectors including, Bloomberg, Taylor Wimpey and The Deposit Protection Scheme who share our commitment to ending homelessness and rebuilding lives. Reporting to the Senior Corporate Partnerships Manager this role will be responsible for leading the new business team and adopting a strategic approach to new business across the corporate partnerships and wider fundraising team.
The role of Corporate Partnerships Manager – New Business, offers a unique opportunity for personal and professional growth, with support to develop your skills and make a real impact on the lives of people we exist to support. In this role, you will:
- Lead and oversee new business activity (strategic, COTY, commercial and brand partnerships)
- Develop relationships with prospective partners from proactive outreach
- Develop high quality pitches and proposals to secure partnerships
- Use a relationship led approach to build the new business pipeline, maximising potential for high-value, strategic, multi-year, multi-faceted partnerships
- Develop and implement resources and processes for new partnership opportunities
- Ensure St Mungo’s strategic priorities are addressed through our partnerships and that the brand is protected and appropriately valued
In this role you will be required to work flexibly for at least 2 days per week from our head office in Tower Hill, London. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s locations.
About you
The successful candidate will be able to demonstrate the following skills and experience.
- Proven eexperience of securing new multi-year, high value partnerships, as well as brand and commercial partnerships.
- Demonstrable experience of negotiating, influencing and creating partnership agreements.
- Experience of leading, motivating and managing people to achieve team and organisation objectives.
- Excellent written and verbal communication skills.
- Proficiency in IT, especially Microsoft Office and databases such as Raiser’s Edge.
We are creating a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
We will review applications on a rolling basis and may close this advert early. If this role interests you, we encourage early applications.
Closing date: 10am on 29 May 2025
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Competitive salary and other Benefits
Marketing Officer (Individual Giving and Legacy)
Help us make every day count.
At Prospect Hospice, we believe everyone deserves personalised, compassionate care at the end of their life. As part of our dedicated Fundraising, Marketing and Communications team, the Marketing Officer will play a crucial role in securing the income that enables us to support patients and families across Swindon, Marlborough and northeast Wiltshire.
We're looking for a motivated and thoughtful marketing professional to help drive growth in individual giving and legacy income—areas that are vital to our long-term sustainability. With your eye for detail, collaborative mindset and passion for connecting with people, you’ll help ensure our supporters feel truly valued and inspired.
Hours: 37.5 hours per week (flexible working options available)
What is the role?
This is a varied and rewarding role at the heart of our fundraising team, focused on delivering inspiring individual giving and legacy campaigns that connect with people on a personal level. From direct mail and digital fundraising to managing our lottery, raffles and in-memory giving platforms, you’ll be helping to build meaningful relationships with our supporters and ensuring their experience with Prospect Hospice is thoughtful, respectful and engaging.
Working closely with colleagues and partners, you’ll bring insight and creativity to your campaigns—using data to guide your decisions and always striving for the highest standards. You’ll be responsible for developing supporter journeys that are both compassionate and effective, encouraging long-term connection and support.
This is an opportunity to grow professionally in a collaborative and inclusive environment where your ideas are valued and your work genuinely makes a difference to local families.
About you:
This role is perfect for someone who is:
- Person-centred in approach, recognising the importance of every supporter’s journey.
- Inclusive and collaborative, working with internal teams and external partners alike.
- Resilient and adaptable, able to manage multiple projects and deliver high-quality campaigns under pressure.
- Committed to excellence, ensuring our fundraising communications are impactful, relevant, and strategically aligned.
Please see the job description for full details and person specification.
We offer a great range of benefits, including:
- 27 days annual leave entitlement (plus bank holidays)
- Flexible working
- Generous contributory pension scheme and life assurance
- Discounts with local retailers, gyms, and service providers including Blue Light Discount Card
- Employee Assistance Programme
- Family-friendly policies and practice
- Supportive induction, and training and development
- A values led, inclusive working environment
- Free parking on-site
To apply, please submit your CV and a cover letter detailing your suitability for the role and why you’d like to work with us.
Equality & Diversity
Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business, and the communities we serve.
We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
Safeguarding
We are committed to safeguarding and promoting the welfare of all those we support. As part of our SAFER recruitment processes, offers of employment will be subject to thorough checks, which may include a Disclosure and Barring Service (DBS) check, satisfactory references, online and social media checks, and verification of qualifications. We expect all staff to share this commitment and to adhere to our safeguarding policies and procedures at all times.
You must tell us about any unspent conviction, cautions, reprimands, or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
We will review applications as they come in and therefore we may close the vacancy before the closing date. Candidates are therefore advised to apply early.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ob Description –Trusts and Grants Manager (maternity cover)
Department: Fundraising
Reporting to: Senior Trusts and Grants Manager
Location: Hybrid/London – minimum 1 day a month in our London HQ
Contract:Fixed – 12 months
Hours per week: 35 Hours
Salary: £39,414 - £41,488
Our Vision: A UK where “No good food goes to waste”.
We are UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community groups. Every week we provide enough food to create almost a million meals for vulnerable people.
There has never been a more exciting time to join an organisation at the heart of public consciousness. For more information visit our website.
FareShare is an equal opportunity employer, and we welcome applications from all backgrounds and abilities and as a Disability Confident Employer, we provide reasonable adjustments.
We aim to recruit from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our commitment to redistributing surplus food, come and join us!
The role
FareShare is committed to expanding our work so more surplus food can reach thousands of charities and community groups nationwide. Central to this aim is a vibrant national fundraising department that has consistently grown the organisation’s new and existing income streams in recent years.
FareShare’s Trusts and Grants Team has a strong track record of working across a range of impactful partnerships to raise ~£5m of income each year. A team of 6, we pride ourselves on being knowledgeable and passionate about FareShare’s work, building compelling cases for support that can amplify our impact for years to come.
As a Trusts and Grants and Manager you will take on the management and stewardship of a diverse portfolio of high-value funding relationships, while developing new partnerships with a high propensity to support our work. You will play a proactive role in strategic planning and have line management responsibilities of a Trusts and Foundations Officer.
You will be a strategic thinker, used to working with high value grant making professionals and trustees and with senior staff and stakeholders within your own organisation. You will have a strong track record in income generation and supporter stewardship and have excellent communication skills. Cross team collaboration is crucial to the role, and you will be able to demonstrate strong relationship building and influencing skills.
This is an excellent opportunity for somebody looking to broaden their experience and take the next step in their career in trusts fundraising, while working in a high-performing and supportive team.
Main areas of responsibility
- Build relationships with portfolio of five and six figure trust supporters, understanding their motivations and tailoring opportunities and communications to cultivate strong, long-lasting partnerships.
- Foster a deep understanding of FareShare’s work and strategy to create persuasive fundraising proposals that inspire and solicit funds. This includes developing relationships across the organisation to build a sound understanding of FareShare operations and where support is most needed
- Champion and input in to the teams prospecting process, using your own research and sector knowledge to take new opportunities from identification through to solicitation, particularly focussing on those with multi-year and high value potential.
- Develop innovative and personalised stewardship plans, in collaboration with senior colleagues when appropriate, to deepen funder relationships. Craft compelling written communications including emails, proposals, and reports to showcase the impact of trust support and celebrate key milestones. Lead calls, meetings and visits to strengthen funder partnerships and engagement with our work.
- Provide supportive management to a Trust and Grants Officer, offering regular advice and guidance, identifying opportunities for development and monitoring performance objectives in line with the organisational and team strategy.
- Play an active role in developing and delivering the Trusts and Grants team strategy contributing to planning and management of team objectives, and supporting the Senior Manager to motivate the team and drive trust income.
- Work with colleagues across the Fundraising sub-teams to maximise cross over opportunities between income areas.
- Maintain accurate records of partner interactions in our CRM system and shared files, and consistently update financial records and account plans.
As an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable in this role.
Person Specification
Experience
- Experience of securing and successfully managing five and six figure grants and multi-year gifts from a range of grant makers, including project funding and unrestricted funding.
- Experience in prospecting for new high value business opportunities via multiple research channels and soliciting new donors to make significant gifts.
- Experience in writing compelling funding applications and impact reporting.
- Experience in developing and presenting complex project and financial information to support compelling funding proposals.
- Experience of successful cross department working with senior colleagues to deliver on funding objectives and budget.
- Experience of line management or transferable skills to line management.
Skills, knowledge and abilities
- Strong up-to-date knowledge of the trust, grant and foundation landscape.
- Excellent written and verbal communication skills, particularly in writing proposals and presenting to or meeting with funders.
- Proven ability to form good working relationships, both internally and externally.
- Ability to assimilate strategic plans into compelling funding proposals.
- Excellent numeracy skills with the ability to work with complex budgets and present them to funders.
- Ability to work on own initiative, meeting objectives and managing competing priorities and tight deadlines under pressure.
- IT Literacy and ability to use a CRM.
Desirable Criteria
- Experience of using Salesforce or equivalent CRM system.
- Demonstrable interest in food insecurity, food waste and surplus redistribution.
Values and behaviours
- A commitment to recognising and celebrating diversity and inclusion.
- An interest in furthering FareShare’s mission.
- Flexibility of approach and a team player.
- Forward thinking and willing to contribute ideas and opinions.
- Willingness to travel around the UK on an occasional basis.
Benefits
- Hybrid / Flexible working, with regular UK travel
- 28 days’ annual leave + 8 bank holidays
- Employers pension contribution
- Employee Assistance Program
- Interest free bicycle purchase loan scheme
- Season ticket loan
We’re seeking a Programme Manager to lead our Women Off to Work employability programme. Since 2017, this project has supported hundreds of women to boost their employability and wellbeing through training, advice, work placements and more.
About Us
The Abbey Community Association is a charity on a mission to support the communities of south Westminster to improve their quality of life by providing the space, services and opportunities to the people who need it most. Our vision? A community that feels healthier, happier and able to access the support it needs, when it needs it.
From our central London community hub, we offer a wide range of activities, services and courses to help address the needs of local people in South Westminster across 4 key areas: physical health, mental health, poverty and reducing isolation and loneliness amongst the elderly. Our programme includes exercise and dance classes, training and employment support, arts and social activities, and more.
About Women Off to Work
We are delighted to have been awarded funding by the National Lottery to deliver a third phase of our incredibly popular Women off to Work (WoW) programme. Since 2017, WoW has supported hundreds of local women from predominantly Global Majority communities through holistic training and pathways into work programme.
WoW delivers a blend of life and vocational skills training, promoting general employability and improved wellbeing through work experience placements, internships, job brokerage, practical advice on self-employment and micro-businesses, ESOL classes and more. The programme provides women with opportunities to gain formal and accredited training qualifications and provide support with tailored into-work action plans.
About the Role
The Programme Manager will play a crucial role in continuing the successful delivery of this vital programme, managing and motivating a team to ensure that WoW hits key performance targets.
We would love to see an application from you if you have:
- Demonstrable project management experience
- The ability to lead a team to success
- An understanding of the needs of women who are marginalised within the world of work
- Experience of co-design and embedding service user voice/experience into delivery models
Staff benefits for working at The Abbey Centre:
- Subsidised lunch
- Interest-free season ticket loan/ bicycle loan scheme
- 23 days annual leave (plus public & statutory holidays) – pro-rata
- Contributions of 6% of salary into stakeholder pension scheme, when matched by 3% personal contributions.
To apply, please submit your CV and a supporting statement no longer than 2 pages long, outlining how you meet the person specification, along with the Equalities Opportunities Form.
We support a healthy and cohesive community in south Westminster by providing the space, services and opportunities to the people who need it most.
The client requests no contact from agencies or media sales.
About Brighton & Hove Albion Foundation
We are the official charity of Brighton and Hove Albion FC, using the power of football to change lives. We are passionate about delivering high quality, inclusive and impactful community programmes that help children, young people, and adults get active, learn new skills and improve their wellbeing throughout Sussex. If you share our commitment to making a difference in our communities then we’d love you to be part of the team.
What is the role?
As our Data & Insights Manager, you will be at the heart of our strategic development, leading on implementing a data strategy that enables the Foundation's to showcase its impact across Sussex. You will utilise data in the development of storytelling that will influence public-facing communications or fundraising narratives. You will use your analytical mind to proactively contribute to a data led organisation and a culture of continuous improvement of processes, procedures and systems.
Am I right for this role?
Our ideal candidate will have experience of undertaking and analysing financial and management information for performance. You will have excellent IT skills, and be confident using Excel, Word, Access and PowerPoint. Experience in preparing clear reports tailored to a variety of audiences is essential. A thorough understanding of the Data Protection Act and GDPR is also required.
Our values are essential to our success
Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:
- Treat People Well
- Exceed Expectations
- Aim High. Never Give Up
- Act with Integrity
- Make it Special
How we say thank you
In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to:
- 23 days holiday rising with length of service (pro rata for part time staff)
- Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more!
- Enhanced family policies
- Access to a gym and padel court at our training ground
- Priority access to match tickets and access to free WSL tickets for 2024/25 season
- In-house training programme and CPD opportunities
- Exclusive discounts and benefits from our partners and local businesses
Our commitment to EDI
We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please get in contact.
Safeguarding is part of everything we do
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.
This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Do you believe in the power of communication to change lives? Can you inspire action, build trust, and grow support through powerful storytelling? If so, join us and help raise our profile and income to help Transform Young Lives!
At Northorpe Hall Child & Family Trust, we believe every child deserves the chance to realise their full potential and thrive. We are on a mission to identify, develop and provide support for children, young people, and their families across Kirklees and Yorkshire focusing on mental health and emotional wellbeing. We are working where gaps or needs exist and in doing so growing our reach, deepening our impact and building partnerships to transform young lives.
To help us deliver our vision, we're looking for a passionate, proactive and creative Social Media & Communications Lead
You will be creative and skilled in producing compelling content that wins the hearts and minds of potential service users, donors and funders. To enable this, you will be expected to work with staff, volunteers including young people, parents and carers to co-design content that is relevant and useful to our target audience.
Content will also be driven using data to promote and amplify the impact of our services and the benefit to children, young people and families.
You will be a proactive, solutions-focused individual with the confidence and initiative to lead projects that raise our profile and generate vital income. This will include delivering impactful online campaigns, supporting charity-led initiatives/ events and strengthening our presence at external events to raise awareness and support for our work.
Working closely with the Income Generation and Partnership Development Manager you will be expected to work collaboratively across the organisation to help us grow our income, work and impact in a sustainable way.
This role offers the opportunity to make a meaningful difference within a supportive and mission driven charity. If you are a skilled communicator, driven by purpose, enjoy creating compelling content and know how to use creative strategies to generate donations then scroll down for details on this opportunity.
By joining Northorpe you will help transform the lives of children, young people and families.
West Yorkshire based Charity working with and supporting children and young people under the age of 25 who are facing disadvantage in their lives.
The client requests no contact from agencies or media sales.
National Reconnect Programme Manager
We are seeking a strategic leader for a National Reconnect Manager role, you will manage and develop impactful Reconnect programme across England.
Position: National Reconnect Programme Manager
Salary: North East - £34,380, North West - £37,380 (IMW), London - £37,880 (ILW)
Location: National (Regular travel required across North East, Greater Manchester, London and South)
Contract: Permanent, Full-time (37.75 hours per week)
Closing date: Sunday 25th May, 2025
About the Role
As National Reconnect Manager, you will lead the development and delivery of a Reconnect programme, a vital service offering family support and mediation for young people aged 11–25 at risk of homelessness. The aim is to strengthen family relationships and prevent young people from leaving home unnecessarily, or support them to maintain family connections where this isn’t possible.
You’ll manage a dedicated team of Reconnect Workers across multiple regions, ensuring services meet high standards, achieve key outcomes, and reflect best practice.
Key responsibilities include:
· Leading national delivery of the Reconnect programme and achieving KPIs
· Line management and professional development of regional Reconnect Workers
· Providing specialist case advice, training and reflective practice
· Developing tools, resources and evidence-based practices
· Embedding outcomes monitoring and service evaluation
· Supporting strategic development and service innovation
· Ensuring compliance with safeguarding, quality standards and funding obligations
About You
We’re looking for a motivated and experienced leader with a background in delivering impactful services for young people and families.
You will have:
· Proven experience developing national youth or family programmes
· A Level 4 Interpersonal Mediation Practitioners Certificate (or equivalent)
· Excellent people and project management skills
· Experience creating evidence-based resources and leading service improvements
· Confidence in using data to monitor impact and drive development
· Strong understanding of safeguarding and the challenges facing young people at risk of homelessness
In return for working here, you will receive:
· A comprehensive training package tailored to your needs and role
· Flexible working model for suitable roles.
· 26 days annual leave rising to 30 after five years of service.
· Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.
· Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service
· Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.
· Discount vouchers including gym, retail, food & drink, travel, electricals and more.
· Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More
· Death in service (4x Base salary)
· Legal Advice line
About the Organisation
The organisation is a national charity committed to supporting people facing homelessness and housing insecurity. Services span from prevention and family support to supported accommodation and skills development. The charity empowers young people and vulnerable adults to realise their potential, live safely, and move forward with independence.
Their work is grounded in the Vincentian values of dignity, inclusion and action, and supported by psychologically informed approaches like Acceptance and Commitment Therapy.
As a team member, you’ll receive excellent support and development, including reflective practice, formal training, and opportunities for innovation and leadership.
This role requires an enhanced DBS check is required as it will involve directly working with vulnerable young people or adults at risk.
Other roles you may have experience of could include:
Family Services Manager, Youth Services Coordinator, Mediation Programme Lead, Homelessness Prevention Manager, Children & Families Programme Lead, National Service Delivery Manager.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
This is a great opportunity to join the unique RCJ Advice - Citizens Advice & Law Centre. We have two court-based offices, at the Royal Courts of Justice on the Strand, and at the Central Family Court on High Holborn, although we mainly now provide advice by telephone and can therefore support people who are accessing any court in England and Wales.
This new role will take overall responsibility for these two court-based offices and the front-line aspect of these services. The role will manage a team of up to 3 employees, and will recruit volunteers, to deliver the work.
The main aims of this aspect of our operations are:-
- Providing a high quality first point of contact and initial triage service online, by email, telephone and in-person
- Providing an efficient and well-managed service between clients and in particular our volunteer solicitors
- Taking responsibility for our two offices to ensure they operate practically and safely for staff, volunteers and visiting clients
- Developing more efficient and technology-based solutions as to how to run our front of house and triage service
- Having oversight of data collection at this initial triage stage
RCJ Advice is a unique Citizens Advice and Law Centre providing legal advice and support to people at a time when they need it most.
The client requests no contact from agencies or media sales.
Title of Role: Retail Operations Manager
Hours: 29 hours per week worked over 4 days
Contract: Permanent
Salary: £30,000 per annum FTE
Location: Cardiff & Vale
Line Manager: Head of Retail
Job Outline:
At Cerebral Palsy Cymru, we believe in the power of retail to change lives. We’re on the lookout for a Retail Operations Manager to drive success across our vibrant charity shops in Cardiff and Barry. This is your chance to be at the heart of a purpose-driven retail team, supporting our mission to help children and families living with cerebral palsy across Wales.
Duties and responsibilities:
- Lead and Develop Shop Teams: You’ll provide inspirational leadership to a team of Shop Managers and volunteers, supporting them to reach their full potential. This includes overseeing recruitment, training, regular one-to-one meetings, and performance management to ensure each shop team is motivated and high-performing.
- Drive Sales and Maximise Profit: You will be responsible for achieving and exceeding income targets across multiple retail sites. By analysing performance data, reviewing pricing strategies, and identifying local opportunities, you’ll help each shop reach its full potential, delivering vital funds for Cerebral Palsy Cymru.
- Support and Deliver the Retail Strategy: Working closely with the Head of Retail, you’ll play a key role in implementing our Retail Strategy and Business Plan. You’ll help shape the operational direction of our charity shops, ensuring consistency, innovation, and alignment with organisational goals.
- Ensure Operational Excellence and Compliance: From shop floor standards to back-office processes, you’ll ensure that all shops adhere to charity policies, health and safety regulations, and industry best practices. You’ll also support Gift Aid performance, stock management, merchandising and customer service.
- Build Relationships and Promote the Brand: You’ll act as an ambassador for Cerebral Palsy Cymru in the community, building positive relationships with local stakeholders and supporters. You’ll work to increase engagement, generate quality stock donations, and ensure our shops are seen as welcoming, professional and community-focused.
- Provide Flexible Shop Cover and Support Growth: This field-based role requires flexibility across seven days. You’ll provide cover during staff absences and be involved in launching and supporting new shops as we expand across South Wales.
Person Specification:
We’re looking for someone who:
- Brings proven experience in retail management (charity retail a bonus!)
- Is a confident people manager with a passion for coaching and motivating teams
- Thrives in a dynamic, field-based role
- Understands the power of community engagement and high-impact visual merchandising
- Is hands-on, proactive, and solution-focused
- A full clean driving licence and access to your own vehicle
Benefits:
- Flexible part-time working over 4 days
- A collaborative, supportive work culture
- Pension
- Company sick pay
- The satisfaction of knowing your work supports children and families across Wales
Location: Field-based across our shops in Cardiff & Barry (with potential travel across South Wales).
Closing Date for applications: Midnight on Sunday, 8th June.
How to Apply:
Complete an application form
Our mission is to improve the quality of life for all children in Wales living with cerebral palsy



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Description
Legacy & In Memory Marketing Officer
Contract type: Permanent, Full Time, 35 hours per week
Location: London, UK subject to the right to work.
UK Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.
*60/40 hybrid working at WaterAid is currently defined as: 60% of an employee’s time in a location of their choice, 40% face to face, defined as in the London office, at conferences or at stakeholder meetings or other location as relevant for the proper performance of the duties of the role.
Salary: £33,233 - £34,894 per year with excellent benefits
About WaterAid
Want to use your skills in fundraising and marketing to play a vital role in making clean water, decent toilets and good hygiene for everyone everywhere?
We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best.
Join WaterAid as the Legacy & In Memory Marketing Officer to change usual for millions of people so they can unlock their potential, break free from poverty and change their lives for good.
About the Team
The WaterAid Legacy & In Memory team is responsible for increasing supporter and public awareness and consideration to give a gift in their will and/or an in memory gift. We deliver an audience led communication programme using diverse channels and products. The team deliver supporter journeys, engage staff in the cross promotion of gifts in wills and in memory giving and all aspects of legacy gift case management. We contribute to 14% of WaterAid’s voluntary income, meaning you’ll be a vital part of helping us reach even more people with life-saving clean water.
About the Role
As our creative and innovative Legacy & In Memory Marketing Officer, you will deliver a range of compelling communications to increase consideration for legacy giving and implement personalised stewardship journeys for our legacy and in memory supporters, as well as delivering engaging thank you events.
In this role, you will plan, manage and execute print, email and digital campaigns across the marketing funnel, as well as deliver exceptional stewardship, through personal communications and events, to our committed supporters.
You’ll also:
- Prepare and agree campaign strategies using data, analysis and insight that meet specific objectives within the LIM Team plans
- Undertake Project Management responsibilities required for the successful and timely delivery of campaigns
- Manage relationships with external agencies and suppliers to ensure the effective and timely delivery of campaigns
- Manage a legacy and high value supporter event programme
- Operate a rigorous test to learn methodology, regularly monitoring, evaluating and analysing campaigns
Requirements
You’ll be passionate about using your experience in fundraising and marketing to make a difference by creating inspiring and supporter-led communications that effectively raises consideration for legacy giving and uncovers new prospects and pledgers. You will steward our existing legacy and in memory supporters through engaging supporter journeys and events.
To be successful, you’ll need:
- Proven experience in a direct marketing or supporter engagement role
- Proven experience in delivering and/or supporting on events
- Experience of developing and implementing supporter journeys across multiple channels
- Working style that reflects WaterAid’s values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation.
Although not essential, we also prefer you to have:
- A recognised direct marketing qualification
- Experience of legacy or in memory fundraising
- Experience of working in the voluntary/ fundraising sector
Closing Date: Applications will close 12:00 UK Time on Wednesday 28 May. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date.
How to Apply: Click ‘Apply’ to complete the pre-screening questions and upload your CV and an essential cover letter.
Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Pre-employment screening:
To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries to comply with our Safer Recruitment policy. All our UK-based vacancies require a basic Disclosure and Barring Service (DBS) check.
Benefits
Our Benefits:
- 36 days' holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days annual leave
- We offer a generous pension plan with employer contribution of up to 10%
- Wide range of flexible and agile-working arrangement
- Season Ticket Loan
- Free annual eye tests
- Pay as You Give charitable giving scheme
- Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
- Sabbaticals
- Volunteer Day
Our Commitment:
Our People Promise: We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities: We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding: We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.





Role: Direct Marketing Manager (Acquisition)
Closing date: 23/05/2025
Interview date: TBC
Hybrid working (8 office days per month)
Our offer to you
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:
- Competitive salary and pension scheme
- 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
- Hybrid, Flexible working
- Cycle to work scheme Electric Vehicle Scheme
- Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
- Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping
About Us
This is a fantastic opportunity to join a team of over 1,400 employees and over 31,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.
St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response & Nighttime Economy) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.
Job Summary
Taking a leading role as part of the Individual Giving management team, you play an important part in helping to achieve a step change in the growth of the net voluntary income of St John. The role will work closely across Individual Giving and the wider Fundraising Directorate to develop an evolving supporter acquisition strategy that will aim to recruit new supporters with a focus on digital. The role needs to focus on managing the implementation of the strategy including using insight and data to develop, implement, manage, monitor and evaluate campaigns across a range of channels, with a cutting edge and contemporary approach whilst staying current with the continuously changing legislation and support climate. Responsibilities include working with agencies and suppliers to project manage the full cycle of direct marketing campaigns.
About You
- Significant experience in a third sector direct marketing role
- Track record in managing effective digital campaigns on a national or regional basis
- Experience of using fundraising databases e.g. Raiser’s Edge, Microsoft Dynamics or similar
- Extensive experience of using a variety of fundraising channels including digital, email social media, direct mail, telemarketing and SMS
- Experience of leading a revenue generating team, including generation of six figure acquisition income
About the Role
- Oversee the supporter acquisition programme, taking responsibility for outstanding donor recruitment with the highest standard of quality and compliance and ensuring a diverse programme mix; ensuring they are in market on time, on budget and on brand.
- Develop an annual plan of acquisition activity; monitoring and analysing all campaign results, with ongoing test and learn mechanisms in place to drive continuous improvement and making recommendations for future activity to effectively maximise income and ROI
- Working collaboratively with key fundraising and data teams; lead the development and continuous improvement of new supporter product development
- Strong agency relationship management across a variety of partners and suppliers, from building relationships and negotiating to contract and routine performance reviews
- Lead on all KPI tracking, trend analysis and interrogation of results at all levels; including programme optimisation to ensure targets are met and contingency planning as required.
- Work closely with key colleagues across individual giving and in other directorates to ensure they are involved in relevant aspects of acquisition activity
Please see the job description for more detail (this can be viewed on our website or once you click apply)
If you are a current St John Ambulance employee, please apply here: Click here
For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below
We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.
St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role
Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.
User Experience Designer
Permanent
Full time (34.5 hours), we are open to a conversation about how you work these hours
Location – Split between home and our London Office : minimum 1 day in office per week
Salary range £53,500 - £58,500
About Us
At Macmillan, we’re on a mission to do whatever it takes to support people living with cancer. We believe good design can empower, comfort, and connect — and we’re looking for a UX Designer who shares that belief to help shape accessible, meaningful digital experiences that really matter.
About the role
As a UX Designer, you’ll play a key part in growing our user experience practice and embedding user-centred design across digital programmes and services. In order to achieve this you will have rounded skills in both UX and UI.
Collaborating with a range of disciplines, you’ll help ensure that the voices of people affected by cancer are at the heart of every product and service we deliver.
You’ll use a wide range of insights — from user research, customer feedback and analytics, to usability testing, brand guidelines and tech constraints — to identify opportunities, shape problems, and create thoughtful, inclusive design solutions.
You’ll also contribute to our growing design system and design standards, helping us build consistent and accessible experiences at scale.
Why join us?
- Purpose-led work – The design decisions you make help support someone affected by cancer.
- Truly flexible working – We value and apply work-life balance to our day-to-day way of working.
- Supportive team culture – We value collaboration, kindness, and healthy boundaries.
- Creative growth – We’re building a design culture where learning, feedback and experimentation are encouraged.
- Impact at scale – Macmillan is a nationally recognised charity, and our digital products reach millions every year.
About you
We're looking for someone who brings some of the following skills and experience:
- Experience in a comparable UX/UI design role putting users at the heart of the design process from concept to launch.
- Proficiency in current UX/UI software and tools - fluency with Figma is required
- Experience in designing across multiple platforms – web and apps.
- Experience in defining and documenting user journeys, using prototypes and mock- ups to communicate concepts
In return, we offer a range of benefits including:
- 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
- Pension matched up to 7.5%
- 120+ learning and development offers, with access to external professional qualifications
- Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
- Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more
Recruitment Process
Application deadline: Wednesday 21st May 2025
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer.



The client requests no contact from agencies or media sales.
The Corporate Partnerships team at Alzheimer's Research UK has just celebrated a record-breaking year, with momentum building across a growing portfolio of partners including Cadbury, Omaze, Roadchef, The Perfume Shop, and Dyson.
We're looking for a Partnership Development Manager to lead and grow some of our highest value partnerships. You will manage a talented team and help shape the strategy to drive our success. There's never been a more exciting time for companies to support our mission to find a cure for dementia, and you will be at the forefront of some truly game-changing campaigns.
You’ll join a welcoming, well-respected team and will be a vital part of helping shape the strategy and growth of corporate fundraising at the charity.
Main duties and responsibilities of the role:
Accountability for delivering income through our high-value partners while driving partnership development and ensuring an excellent supporter experience.
· Set ambitious, strategic goals to grow and retain our highest-value partnerships. You will do this by setting and delivering robust engagement and retention programmes for these partnerships.
· Gain and maintain the buy-in of internal stakeholders (including the Senior Leadership Team), who will be crucial to the delivery and growth of our partnerships.
· Maximise the use of ARUK’s networks, including trustees, senior volunteers, and staff, to develop effective relationships with partner companies.
· Develop and maintain knowledge of ARUK’s activities to enable you to deliver compelling presentations to corporate supporters, manage high-level meetings, and confidently represent ARUK and our work independently.
· Effectively recognise appropriate opportunities to cross-sell with the aim of increasing engagement with the wider charity. With particular attention to gifts-in-wills fundraising, which is a strategic priority for the charity.
· Understand our partner's business objectives, people, strategic direction, and objectives.
· Collaborate across the department to ensure corporate partners participate in multiple ARUK fundraising products and propositions.
· Ensure accurate and timely recording of corporate donations, activities, and communications. Making sure that records are accurately maintained, and information is kept up to date on our database.
· Ensure we have necessary legal agreements in place.
Strategy, finance, and reporting
· Work with the Senior Partnership Development Manager (SPDM) to plan, implement, and deliver the Corporate Team strategy. You will be responsible for the operational performance of the team.
· Communicate this strategy and drive fundraising at all levels.
· Ensure all activity and use of team resources are focused on taking Alzheimer’s Research UK towards a cure. This means activity should align with our ten-year strategy and organisational priorities.
· Manage annual income, expenditure budgets and targets for corporate partnerships alongside the SPDM. Prepare income projections and monitor income and expenditure, as well as developing measurable KPIs that translate into tangible partnership benefits.
· Ensure effective reporting of wider partnership impact specifically non-financial benefits.
Leading the team
· Empower the team to provide sector leading customer service to our corporate partners to grow all partnerships to support ARUK’s strategic priorities.
· Drive the success of the team through effective and inspiring leadership to ensure a highly motivated team that achieves or exceeds targets agreed with the SPDM and Head of Corporate Partnerships.
· Ensure the highest quality tools and resources are available to our team for maximum engagement.
· Support the Regional Partnership Development Manager to provide training, resources, advice and guidance to our Regional Fundraising Officers and Central Fundraising Team who manage relationships with local corporate partners.
· Line manages a Senior Officer who also manages our team assistant, including one-to-one meetings, annual and quarterly appraisal meetings, training, support, and career development discussions.
· Coach the team, driving a culture of excellence and accountability.
· Liaise with HR and the SPDM on the recruitment and development of the team.
· Ensure good communication across the Directorate and particularly effective collaboration with the New Business and Regional Fundraising teams.
· Ensure good communication about our partnerships with staff, both within and outside the team.
Communications
· Ensure your team maintains a good understanding of the new business pipeline to plan resources accordingly.
· Grow and develop strong relationships between the Partnership Development team and the wider Corporate Team.
· Liaise and work with the Communications team to produce accurate and timely reports and applications.
· Work closely with the Chief Executive’s office to ensure effective communication with our high-level stakeholders within key partnerships.
· Stay up to date with ARUK’s research and other news to be able to communicate effectively with supporters, disseminating the charity’s key messages both among the team and to key supporters.
· Communicate the work of the team and updates on corporate partner activities through attending relevant meetings and completing monthly reports.
· Leverage social media and networking platforms to deliver the charity’s engagement and education objectives, whilst also attracting and identifying new partnership opportunities.
What we are looking for:
· Excellent partnership development and relationship management skills in either a charity or corporate role. Preferably managing six-figure charitable partnerships.
· Building and growing high-level relationships through networking, negotiation, and influence both internally and externally.
· Ability to manage income and expenditure budgets.
· Good planning, prioritisation, and organisational skills with excellent attention to detail.
· Confidence working with computers; knowledge of Word, Excel, and Outlook.
· Excellent communication skills, with the ability and confidence to present to corporate audiences.
· Ability to independently manage projects from beginning to end.
· Experience managing a team.
· You work well as part of a team but are proactive and can work independently.
· A confident and friendly manner; would feel at ease representing the charity to high-level external contacts.
· Creativity, innovation, and resourcefulness to identify opportunities within partnerships and develop tailored fundraising ideas and initiatives.
· Willingness and ability to travel independently in the UK and to work outside of regular office hours when needed.
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £44,000 per annum, plus benefits
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 26th May 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.
We were also listed in the prestigious Best Companies lists:
· 18th in the 100 Best Large Companies to Work For in the UK.
· 10th in the 50 Best Companies to Work For in the East of England.
· 2nd in the 30 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As the UK’s leading charity dedicated to helping those most severely affected by gambling-related harm, we deliver specialist residential treatment and holistic support that changes lives. We’re now seeking an experienced and passionate Service Manager to lead one of our residential treatment centres and help shape the future of support against gambling-related harm.
About the Role:
As a Service Manager, you will provide strategic and operational leadership across our residential treatment services, ensuring the highest standards of care and support are maintained.
Working alongside our Senior Leadership Team and with the support of your Deputy Treatment Centre Manager, you will ensure that every service user has access to a seamless, person-centred recovery journey.
Key Responsibilities:
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Lead, manage, and develop a multi-disciplinary team to deliver exceptional treatment and support.
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Ensure all services align with the Gordon Moody Pathway and reflect our commitment to innovation, safety, and excellence.
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Oversee daily operations, budgets, and occupancy levels, ensuring we meet our service and financial targets.
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Collaborate with internal teams and external stakeholders to enhance our impact and reach.
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Uphold quality standards and regulatory compliance, including CQC and safeguarding frameworks.
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Champion service development, drive innovation, and embed best practices through continuous improvement.
What We’re Looking For:
We are looking for someone with a strong background in service management, preferably within residential health or social care. You’ll be a confident leader, highly organised, and passionate about delivering services that empower individuals to rebuild their lives.
Essential:
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Proven leadership experience in a residential or treatment setting.
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Level 3 qualification in Management (or equivalent); Level 5 NVQ in Health and Social Care desirable.
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Experience working with individuals affected by addiction or related vulnerabilities.
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Strong understanding of safeguarding, service quality, and risk management.
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Excellent communication skills and the ability to motivate and lead a team.
Desirable:
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Experience managing budgets and key performance indicators.
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Familiarity with CQC frameworks and working within regulated environments.
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Comfortable using case management systems and Microsoft Office tools.
The client requests no contact from agencies or media sales.
Department: Fundraising
Job Type: Full time
Contract Type: Permanent
Re-engage has just launched a new five-year strategy which will have growth at its heart. We’re looking for an exceptional person to join our team as Supporter Care Officer and be a vital part of this exciting phase of our development.
This is a new role within a growing fundraising team which is aiming to significantly grow income to achieve our growth strategy. Reporting to the Individual Giving Manager, your main responsibility will be to develop relationships with individual and community donors, and legacy pledgers. Your personalised approach and friendly manner will help them feel valued, understand the life changing difference they make and deepen their connection to our work reducing loneliness in later life. As part of your role, you will also have opportunity to support the Individual Giving Manager with fundraising activities.
Key responsibilities
- Be the first point of contact for supporters and build good relationships with them - respond to queries, take donations, and support them in their fundraising.
- Develop a programme to regularly thank donors for their support and find out more about them, including a schedule of supporter phone calls and sending a donor survey.
- Make sure all individual, community and legacy gifts are recorded correctly on our CRM and thanked within a timely manner. Look for new ways to thank donors in a way that surprises and delights.
- Develop and implement personalised stewardship plans for donors and legacy pledgers to provide regular updates that demonstrate their impact or help to build engagement ahead of a fundraising appeal.
- Work with the Individual Giving Manager to communicate with one-off donors about how they can set up a regular gift, and to regular givers about how they can increase their gift.
- Provide support on the production of fundraising appeals, identifying potential stories to use, writing briefs and liaising with suppliers, producing mailing lists and analysing results.
- Work with the Individual Giving Manager to develop and implement marketing plans for challenge events, community, in memory and legacy fundraising, planning regular content throughout the year and identifying key times to promote specific activity.
- Look for opportunities to incorporate legacy messaging into other communications with donors, volunteers and older people.
- Support on the development of new KPI and reporting frameworks, and help to update results for post-campaign and ad-hoc data analysis projects.
- Keep up to date with developments in direct marketing and fundraising practise. Comply with the Fundraising Regulator Code of Fundraising Practice and charity/fundraising law at all times.
You may be required to undertake other duties that fall within the nature of the role and responsibilities of the post. There may be occasional out of hours work required.
Benefits
- Salary – £27,000 per annum
- 35 hours per week, Monday to Friday
- Home-based (with occasional UK travel)
- 26 days annual leave plus all Bank Holidays
- bhsf cash plan, 3% pension contribution, death in service insurance
- Learning and development opportunities, Employee Assistance Programme
About you
Essential
- Interest / experience in providing a great experience for donors or customers.
- Excellent interpersonal and communication skills, both verbal and written.
- The ability to convey our key messages succinctly and effectively, taking an emotive storytelling approach to demonstrate the impact and outcomes of our work, and ensuring all materials follow Re-engage’s brand guidelines.
- The ability to work on own initiative, be disciplined, enabling the prioritisation of work, particularly under pressure, in order to meet deadlines.
- Computer literate with word processing skills and familiarity with the use of databases and spreadsheets – word, excel and internet.
- Strong analytical skills, meticulous attention to detail and a methodical approach to work.
- Ability to work effectively and efficiently within a team context, supporting colleagues and working independently when necessary.
- A positive ambassador for Re-engage - committed to an organisation that challenges ageism, empowers volunteers and recognises and values diversity.
- A commitment to embracing the values of Re-engage, and to our motivation to harness technology.
Desirable
- Experience of using a CRM based on the Microsoft Dynamics platform.
- Experience of using Microsoft PowerBI.
- Interested in learning about loneliness, social isolation, and factors that impact the ageing population.
- A clear understanding of safeguarding systems and processes and of confidentiality and the implications of GDPR when working with supporters, volunteers and older people.
About Re-engage
Re-engage is a charity that is positive about older age and committed to reducing loneliness so that people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness and social isolation.
Our volunteers work together to create better communities and help to enrich the lives of our members. Older people who may have felt very alone now feel valued as individuals, continue to form friendships, and have groups that give support. We make sure that people know they are important well into their old age.
We are proud of our values - positive, innovative, transparent, evidence-based, and accountable - and of our ethos of bringing generations together.
Our vision is a world where no one is ever too old to make friends and enjoy social interaction.
Our mission is to work within communities to end social isolation and loneliness in older people.
Re-engage is committed to growing a staff team that enjoys coming to work every day and gets satisfaction out of being part of delivering significant impact to the lives of older people. We all work remotely, and we don’t let that stop us from getting to know each other and enjoying down time together. Our wellbeing programme includes multiple interest groups: music, books, hobbies etc as well as coffee and catch ups, quizzes, mindfulness, and other group activities. Everyone is encouraged to get involved in working groups and staff networks, all of which contribute to us getting to know each other. We have strong values and promote behaviours that underpin all we do.
How we recruit
Don’t meet every single requirement? Studies have shown that women and people from ethnic minority backgrounds are less likely to apply to jobs unless they meet every single qualification. At Re-engage we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we’d encourage you to apply anyway. You may be just the right candidate for this or other roles.
Re-engage uses the Hireful platform which helps remove unconscious bias for a forward-thinking, fair, and objective alternative to traditional hiring. Instead of using your CV alone, we'll be asking you to answer questions to test essential skills needed for the role. The responses are then anonymised and reviewed in a random order by members of our team. This enables us to make data-driven assessments focused on someone's ability, rather than their background.
The Hireful platform also asks some demographic questions before you start your application. We never see these responses with your application. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.
We would rather AI wasn't used for your answers as we want the real you, however we do reserve the right to reject applications if we feel the use of AI has been excessive.
The closing date is midnight on 18 May 2025 and interviews will be held on Tuesday 27 and Wednesday 28 May 2025.
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