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Advocate, London (Hybrid)
£40,000 - £44,000 per year
Posted 1 week ago
Closing in 6 days
Birthrights, Remote
£40,000 FTE per annum pro rata — £22,400 actual for 3 days per week / £32,000 actual for 4 days a week
Want to help shape organisational systems, planning cycles and ways of working rooted in anti-oppressive practice?
Posted 3 days ago
Closing in 5 days
The Royal British Legion, London (Hybrid)
£84,198 - £93,059 per year, inclusive of London Supplement
We are pleased to be seeking a Director: Membership and Communities in a newly created, senior leadership role.
Posted 1 day ago

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Students' Union UCL, London (Hybrid)
£36,433 - £41,833 per year (inclusive of London allowance)
Posted 2 weeks ago
The Goldsmiths' Company, City of London (Hybrid)
£40,000
Posted 1 week ago
Chell Perkins Ltd, Remote
£24,792 per year
Love researching and writing? Passionate about the charity sector? Want to make a difference?
Posted 4 days ago
Closing in 6 days
Clean Air Fund, London (On-site)
£86,500 per year
We are looking for a Chief of Staff on a fixed-term maternity cover for up to 12 months to be a key partner to the CEO.
Posted 1 day ago
National Landscapes Association, Remote
£57,455 per year (this includes a 10% non-contributory pension)
Posted 1 week ago Apply Now
Closing in 5 days
First Step Trust, London (On-site)
£55,000 - £65,000 per year
Head of Commercial - Lead growth, social enterprise & VR innovation to create real employment opportunities
Posted 6 days ago
Closing in 2 days
Harmony House Dagenham CIO, Dagenham (On-site)
£40,000 per year
Posted 2 weeks ago Apply Now
Page 14 of 21
London, Greater London (Hybrid) 12.18 miles
£40,000 - £44,000 per year
Full-time
Permanent
Job description

We are a national charity that matches people who need free legal help with barristers who are willing to donate their time and expertise for those who cannot obtain legal aid and cannot afford to pay. We believe that fair and equal access to justice is the foundation of our society, and the quality of your legal representation shouldn’t depend on the depth of your pockets, but the merits of your case.

We are the only pro bono charity to provide access to legal assistance in all areas of law, in all courts and tribunals across England and Wales. We exist because committed barristers care about access to justice for everyone. We have been facilitating free legal help since 1996 and have grown into a thriving organisation, working with almost 4,500 volunteer barristers. Our staff team comprises 23 staff and we have 13 trustees on our Board, which is chaired by Sharif Shivji KC.

Qualifications

Experience of Court processes or a law qualification.

Job description

Management of Casework Function

· Manage the day-to-day delivery of the casework service, ensuring cases are progressed efficiently and to a high standard.

· Directly line-manage the casework team, providing supervision, guidance, and support.

· Lead on induction, training, and ongoing development of caseworkers with the support of the Head of Operations.

· Oversee case allocation and workload management to ensure fair distribution and timely progression of cases.

· Provide advice and support on complex or sensitive cases and assist the team in resolving challenging situations.

Performance and Quality Management

· Oversee the production of casework statistics and reporting.

· Together with the Director of Casework, track and analyse casework metrics to assess performance against agreed casework KPIs to identify areas for improvement.

· Monitor the quality and consistency of casework decisions and outputs.

· Support the Director of Casework in responding to and resolving complaints.

Service Development

· Monitor workflow and identify opportunities to improve systems, processes, and service delivery.

· Support the implementation of new processes, systems, and digital tools as relevant to the Casework function introduced by the Organisation.

· Contribute to the development of best practice and consistent standards across the casework team.

Stakeholder Engagement

· Reporting to the Director of Casework, and working in collaboration with the Engagement Manager, grow Advocate’s  reach through regional expansion strategies

· Support the Casework team to develop and embed streamlined referral pathways with frontline legal advice agencies

· Support the delivery of external stakeholder engagement strategies led by the Director of Casework.

· Maintain relationships with the Bar through casework and relevant events

General

· Undertake any other duties as reasonably requested by the Director of Casework or CEO.

Application resources
Organisation
Advocate View profile Organisation type Registered Charity Company size 21 - 50

Our vision is of access to justice for all. We help provide free specialist legal services, including advice and advocacy, from barristers.

Posted on: 31 March 2026
Closing date: 20 April 2026 at 12:00
Job ref: Casework Manager
Tags: Advice / Information, Legal / Law, Human Rights, Justice, Programme Management

The client requests no contact from agencies or media sales.