Supporter manager jobs in mayfair, greater london

 About Tutors United

At Tutors United, we deliver free, high-impact tutoring programmes to primary school pupils and families by hiring, training, and paying inspiring university students to deliver our specially-devised curriculum. Every year, we support hundreds of young people to receive the educational support they need to thrive and gain meaningful, paid work experience to help launch their careers, while supporting families to reinforce learning at home.

We are proud to serve diverse, low-income, refugee, migrant, and multilingual communities across London, the Midlands, and the North West, supporting young people to build the skills, confidence, and knowledge they need to succeed.

We're now looking for a brilliant, ambitions, and proactive Tutor and Partnerships Manager to join our passionate team and help us drive this impact even further. 

Job Purpose

This is an exciting time to join our small and impactful team, as we enter year two of our four-year strategy, with goals to broaden and deepen our reach and impact, diversify our funding and delivery partnerships, and boost our programmes to support year 6 to 7 transition and tutor career development opportunities. The Tutor and Partnerships Manager is responsible for ensuring our tutors have the skills, support, and development opportunities to not just excel in their tutoring role, but also to find meaningful employment or training following graduation. This will include:

• Line managing and supporting the Tutor Coordinator, and overseeing the 100+ strong tutor cohort
• Building and managing employer and university partnerships
• Creating a strategic vision for Tutor Development and Training Monitoring tutor recruitment to ensure each year’s cohort is characterised by quality, commitment, and diversity, while growing in line with our annual strategic delivery goals

Most importantly, the Tutor and Partnerships Manager will consistently guide and steer the direction of the Tutor Team to ensure TU continues to make a positive impact at the end of the programme – thus making you accountable for the retention and development of tutors as we continue to grow into new areas of the country. This is a crucial role which drives team performance towards achieving our strategic objectives and ensures the tutor team and cohort is operating in such a way that we are able to hit our organisational targets for impact, finance, and growth. The Tutor and Partnerships Manager is a varied role, reflecting the many different aspects of the tutors’ involvement and importance to Tutors United. As well as overseeing the successful execution of daily operations, the Tutor and Partnerships Manager will work closely with the Senior Management Team and the programmes team to create strategic development opportunities for our tutors that enhance our ability to attract high quality tutors and ensure their own personal and professional growth. You will also develop and refine our Tutor Impact and Measurement systems, so that we are able to make data-driven decisions around recruitment, retention, and tutor development. This will involve identifying trends amongst tutors, making strategic adjustments in response to those trends, and reporting to senior members of Tutors United and our Board of Trustees at different points throughout the academic year. You will also work closely with the Programme and Impact Manager to ensure strong collaboration and cohesion across the frontline delivery team as a whole. If you are passionate about the development of young people and would like to contribute to TU’s growth at a pivotal time, then you will love it here!

Desired competencies and experiences:

• Can do’ attitude.
• Strong verbal and written communication skills - including giving constructive feedback and presenting to internal and external parties.
• Understanding of attracting and recruiting diverse, high-quality candidates.
• Experience in designing and delivering training programmes (in-person and online).
• Skills in data collection, analysis, and reporting to inform decision-making and track tutor outcomes.
• Ability to translate strategic goals into operational plans.
• Proactive individual, able to work in a team and independently.
• Ability to manage budgets and track spending.
• Experience working with children and young people.
• Capability to align team operations with broader impact, finance, and growth targets.
• Experience line managing in a professional capacity (desirable).
• Experience contributing to or leading on programme design, pilot testing, and evaluation.
• Driven by our mission to use the power of tutoring to break down the barriers in education and enable every child to succeed.
• Strong stakeholder management and relationship building skills.
• Experience building and maintaining employer, university, and third-sector partnerships (desirable).
• Familiarity with recruitment and career readiness frameworks (desirable). Ability to work in a fast-paced environment.
• Willingness to support other members of the team to ensure the overall success and quality of our work.

Job Title: Deputy Service Manager

Location: Based across 4 residential services based in Croydon (11 minute walk from East Croydon station) you will need to be able to travel between sites to provide full managerial support. Access to own transport is ideal. Please note that unfortunately this service does not have step free access

Salary: £30,200

Shift Pattern: 37.5 hours per week, Monday to Sunday between 08:00 - 20:00, you will work within these hours, as well as some evenings and weekends hours to ensure 24 hour seamless service delivery alongside the team. You will also take part in our out of hours on call rota.

Please note that this is one of two positions within the service. We also have a night role available. Please type 286320 into our careers site search tool to view the other role.

About the role

We're looking for a Deputy Service Manager to join our residential service based in Croydon. You will support the Service Manager to provide leadership and line management to a team of Recovery Workers, Engagement Workers, and other frontline care and support staff. You will be present to ensure a quality service is delivered 24 hours a day, working closely with the night teams to ensure quality handovers. 

You will provide general leadership to the team so they feel empowered to be productive and perform well within their roles, supporting a service which focuses on Forensic Mental Health for 27 people across 4 sites in Croydon. The teams support our residents with person centred support to empower them to overcome their personal barriers with their mental health, and have greater independence and fulfilled living. 

Some key responsibilities include:

• Line Management including providing support and guidance, conducting support and supervisions, and ensuring duties are carried out effectively
• Support with the operational delivery of the service
• Risk Management ownership, ensuring processes and policies are followed
• Property and Housing Management; ensuring the accommodation meets our requirements and is safe to live in

About you

We are seeking a passionate, driven and motivated individual to lead the service in a trauma informed and inclusive way. You will have knowledge around the Mental Health complexities that residents can face, and have a can-do attitude which can help empower the team to deliver their KPI's. We look for:

• Experience in working with people who have enduring mental health and complex backgrounds
• Ability to motivate and empower a team to achieve KPI's
• Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
• Willingness and ability to work flexibly to meet service needs
• IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, microsoft, ATS, HR systems, and other types of organisational software
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Discounted tickets for music events, shows, sports and more through Tickets for Good
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme
• Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
• Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

ADVOCACY SERVICE MANAGER

Salary: £37,000 £40,000 (dependent on experience)
 

Location: Hybrid – Minimum 3 days per week in our South London office
 

Contract: Fixed-term (Maternity Cover – up to 9 months)
 

Rape Crisis South London (RCSL) is seeking a skilled, passionate, and professional Advocacy Manager to join our team and lead our ISVA and Casework department. 
 

As Advocacy Manager (maternity cover), you will be responsible for overseeing the delivery of high-quality support services for survivors of sexual violence, particularly those engaging with or considering engagement with the criminal justice system. You will manage a team of ISVAs (Independent Sexual Violence Advocates), Caseworkers, and our Advocacy Operations Administrator, ensuring excellence in recruitment, induction, and training.
 

Reporting to the Director of Programmes, you will play a key leadership role within our organisation, working collaboratively with colleagues across our frontline services and our training and prevention teams.
 

What We are Looking For: 
 

• A proven track record in people management and supporting survivors of sexual violence
• Experience working within the violence against women and girls (VAWG) sector
• A creative and collaborative approach to service development and evaluation 

Additional Information: 
 

• This post is open to women only, as allowed under Schedule 9, Paragraph 1 of the Equality Act 2010.
• We are particularly keen to hear from women underrepresented in leadership and management roles within the VAWG movement.
• All positions are based in the UK and require candidates to have the right to work in the UK. 

How to Apply: 

Please send your CV and a cover letter (up to 1500 words) detailing how you meet the essential and (if applicable) desirable criteria.
 

Please submit your application in PDF format 
 

We reserve the right to close the vacancy early if we receive a high volume of applications, so we encourage early submissions. 

WCCM seeks to appoint an experienced, highly motivated, talented, resourceful, emotionally intelligent and hardworking Senior Finance Manager to manage finance and governance across our international office in London and our Retreat Centre based in Bonnevaux. Working with the Executive Director and Trustees, and with the support of a small, dedicated team, you will lead on WCCM’s financial strategy and planning, ensuring compliance with statutory and non-statutory bodies, working to maximise income and automate processes. You will also have responsibility for core organisational support functions such as HR, GDPR and Health and Safety. You will have significant experience in finance roles, with knowledge and experience of UK charity finance, and operational support functions. Occasional trips to France. Interest in Christian Meditation/Spirituality an advantage.

Team: Change

Location: Remote

Work pattern: 35 hours per week, Mon-Fri

Salary: Up to £60,323.56 per year

Contract: 18-month fixed-term contract

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Programme Manager - Technical:

- Lead, plan, and deliver strategically significant technical programmes across the organisation

- Collaborate closely with the Change & Project Management Team and Head of IT & Data

- Apply structured programme management methodologies to ensure delivery within scope, schedule, and budget

- Drive meaningful and sustainable organisational change through programme outcomes.

- Support the implementation of IT foundations work, bridging technical execution and strategic oversight

- Provide subject matter expertise in IT projects and digital transformation initiatives.

- Operate as a hands-on leader, ensuring alignment between technical delivery and strategic goals

About the Change team:

The Change and PMO team sit within the Finance & Shared Services Directorate.  The team are responsible for the development and delivery of strategic projects and programmes and the successful adoption of change at Cats Protection. It’s a very exciting time to join Cats Protection, with an ambitious 10-year strategy and significant investment in the areas of change and improvement required to get us there.

What we’re looking for in our Programme Manager - Technical:

- recognised programme management qualification

- Solid IT knowledge, with understanding of key functions and their role in successful project delivery

- expert in IT and digital transformation, with experience in a similar role

- experience of designing strong change management techniques into programmes

- experienced in embedding effective change management into programme design

- experienced in programme design, reporting, and managing complex multi-project environments with interdependencies and diverse stakeholders

- experienced in managing and developing teams in both direct and matrix environments

- confident engaging with technical specialists on various technical matters

What we can offer you:

- range of health benefits

- 26 days’ annual leave plus bank holidays, increasing with length of service

- Salary Finance, which empowers you to take control of your financial wellbeing

- and much more, which you can learn about

Application closing date: 1st September 2025

Virtual interview date: TBC

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. anonymised application form
2. video screening
3. virtual interview

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Make a difference where it matters most.

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Are you a highly organised and proactive administrator with a passion for supporting volunteers and making a real impact?

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Samaritans is looking for a motivated and highly organised Prison Support Administrator to support our life saving work in prisons. You’ll play a vital part in delivering the Listener scheme - a unique peer support programme that helps prevent suicide and provides emotional support to people in prisons.

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Contract terms:

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• Fixed Term Contract (until 31 March 2026) - with possibility of extension when multi-year funding received
• £25,000 - £30,000 (FTE) per annum with Benefits
• Full time hours are 35 hours per week, but we are passionate about flexible working, talk to us about your preferences.
• Hybrid: Linked to our Ewell (Surrey) office with home and office working.
• In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month

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What you’ll do:

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In this role, you’ll provide essential administrative and operational support to our dedicated prison support volunteers, internal teams, and wider stakeholders across the prison estate. From triaging mailbox queries and coordinating meetings to helping onboard new volunteers and manage project documentation, your attention to detail and proactive approach will help us run an effective and impactful service.

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Every hour. Every day. Every life – Samaritans is here for anyone struggling to cope. Our work in prisons is a crucial part of that mission. You’ll be joining a passionate, supportive team where your contribution directly impacts some of the most vulnerable people in our society.

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What you’ll bring:

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• Proven experience in providing admin support within a busy team.
• Excellent communication and relationship-building skills.
• Strong IT skills and confidence managing databases.
• A keen ability to manage competing deadlines and priorities.
• An understanding of the prison environment or experience working with volunteers is desirable but not essential.

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Why Samaritans?

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At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

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For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.

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Apply now

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To apply, please complete the application questions and submit your CV with a brief supporting statement. We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.

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Applications close: 9am on Monday 1 September

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Interviews: W/c 8th September

We are looking for a fully qualified accountant (ACCA, CIMA, ACA (ICAEW), etc.) with a thorough practical understanding of Finance Management including management accounting principles and techniques as well as an understanding of charity accounting principles.

The Baobab Centre provides rehabilitation support to young asylum seekers and refugees who have experienced human rights abuses. Baobab provides psychotherapy, casework and advocacy as well as a wider range of community activities.

Tasks will include 

· Provide high quality accounting/financial support service to the Operations Team 

· Prepare, develop and analyse management accounting information 

· Finance planning, budgeting, forecasting and annual accounts 

·Day to day finance management of the organisation

Harris Hill are delighted to be working with a wonderful charity to recruit for the Supporter Acquisition Manager in order to lead the growth of the charity individual giving programme.

In this role within the Public Giving and Communications team, you’ll take ownership of the supporter acquisition strategy, developing campaigns that bring new supporters on board, inspire them to take action, and deliver long term value. You'll work across a mix of digital and offline channels, guiding media strategies, creative development, performance analysis, and budget management.

If you're a data led marketer who’s confident managing budgets, optimising campaigns, and leading cross functional projects, this role offers the opportunity to contribute meaningfully to global change.

As a Supporter Acquisition Manager you will:

• Lead the long term supporter acquisition strategy in line with wider fundraising objectives
• Forecast campaign performance and long term ROI, modelling audience journeys
• Collaborate on integrated campaign planning across owned, earned, and paid media
• Manage supplier procurement and contract negotiations for acquisition services
• Define and track KPIs to monitor campaign effectiveness

• Oversee end-to-end delivery of acquisition campaigns across all relevant channels
• Develop or commission high quality creative and copy for campaign assets
• Monitor and optimise campaign performance in real-time
• Manage external agencies, freelancers, and internal contributors
• Work with data teams to ensure selections and targeting are audience appropriate

• Support innovation and product development within the public fundraising portfolio
• Contribute to the organisation’s digital transformation, particularly through acquisition touchpoints like the website

To be successful, you must have experience:

• Leading customer or supporter acquisition campaigns, including large budgets
• Deep understanding of digital and direct marketing strategies
• Strong project management skills from setup through delivery and evaluation
• Experience working with creative, media, and data suppliers
• Understanding of fundraising compliance, including GDPR and data protection

Salary: £45,000- £48,000 per annum

Location:  London, hybrid working 2 days in the office

Contract: Permanent

Closing date: 22nd August at 8am

Interview: TBC

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Stewardship is seeking a passionate and experienced Senior Relationship Manager to guide high-capacity donors in their philanthropic journey.  Providing exceptional client service and offering expert philanthropic advice you'll help to drive the growth of our award-winning Philanthropy Fund.  

This is a varied role which would suit someone with experience guiding high-capacity donors in their grant-making, and a passion for encouraging generosity. Working within a supportive team, your role will include building relationships with new and existing clients, facilitating the creation of complex giving strategies and spotting new areas of opportunity for impact. You will enjoy working in an ambitious team and have experience in being able to communicate excellently with a variety of stakeholders and decision makers. 

Supporter Acquisition Manager
Location: London (near Charing Cross) - Hybrid working (Tuesdays and Thursdays in the office)
Salary: £45,000-£48,000
Contract: Full-time, permanent
Hours: 37.5 hours per week
Grade: Professional Level 3
Application: Please send your CV to Philippa at Charity People

About The Charity
Over 1.1 billion people live with vision loss globally. Yet for 90% of them, this could have been prevented or treated. Our client is working to change this injustice by delivering sight-saving treatment, training the next generation of eye health professionals, and driving scientific breakthroughs.

The Role
As Supporter Acquisition Manager, you'll play a pivotal role in growing our individual giving programme. You'll lead on the recruitment of new supporters across a range of fundraising products and channels, both online and offline. You'll help shape and deliver multi-channel campaigns that drive income and engagement.

This is a fantastic opportunity for a data-driven, creative, and strategic fundraiser with a passion for delivering impactful campaigns and building strong relationships.

Key Responsibilities

Strategy & Planning

• Develop and deliver a long-term supporter acquisition strategy aligned with organisational goals.

• Lead on acquisition budgeting, forecasting, and ROI modelling.

• Establish KPIs and report on campaign performance.

• Collaborate on integrated campaign planning across paid, owned, and earned media.

• Manage supplier tendering and contract negotiations.

Campaign Management

• Oversee creative development and production for acquisition campaigns.

• Work closely with the Content Producer to ensure compelling content.

• Monitor and optimise campaign performance with internal and external partners.

• Manage supplier relationships and ensure high-quality delivery.

• Train fundraising staff to represent The Charity effectively.

• Collaborate with the Data & Insight Manager to inform targeting and segmentation.

Collaboration & Innovation

• Build relationships with global fundraising colleagues.

• Contribute to innovation and product development.

• Support digital transformation and website optimisation.

• Work with the Relationships and Partnerships team to develop donor pathways.

About You
You'll bring significant experience in managing large-scale supporter or customer acquisition budgets, with a deep understanding of direct and digital fundraising principles. Your track record includes delivering integrated acquisition campaigns across diverse audiences, overseeing creative development, and managing supplier relationships. You're confident in end-to-end project management, from campaign setup to evaluation, and well-versed in data compliance and working within regulatory frameworks.

Ideally, you'll also have experience in innovation and product development, and an understanding of international development issues. Personally, you're a results-driven and empathetic leader, known for building strong relationships and communicating effectively. You're curious, analytical, and resilient, with a collaborative and proactive working style. You demonstrate cultural sensitivity, align with The Charity's values, and are willing to travel internationally and work occasional evenings when required.

To Apply

Share a copy of your CV with Philippa at Charity People and if your profile matches what our client is looking for, we will be in touch with further details.

The Talent Set are delighted to partner with our client on a fantastic permanent role for a Supporter Acquisition Manager. This critical position focuses on driving growth and recruiting new supporters, with a key emphasis on expanding the digital acquisition stream. The ideal candidate will bring digital acquisition experience and a strong understanding of how to engage with diverse audiences

Key responsibilities:

• Develop and implement a comprehensive digital strategy to acquire new supporters
• Grow the unrestricted fund through public fundraising campaigns and brand investments
• Work closely with the Public Fundraising Officer to plan and deliver successful campaigns
• Build and maintain relationships with key stakeholders, including the Board and other internal teams
• Analyse and report on campaign performance, identifying areas for improvement and opportunities for growth
• Collaborate with the F2F Agency to ensure seamless integration and maximum impact
• Develop and maintain a strong pipeline of potential supporters, with a focus on long-term relationships

Person Specification:

• Proven experience in supporter acquisition, with a strong track record of growth and success
• Digital experience and understanding of how to engage with diverse audiences
• Proven track record of success in acquiring new supporters and growing unrestricted funds
• Excellent communication and relationship-building skills
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills, with the ability to interpret data and drive informed decision-making
• Ability to work in a fast-paced environment and meet deadlines
• Strong partnership and collaboration skills, with the ability to build and maintain relationships with key stakeholders

 What’s on Offer:

Salary: £45,000- £48,000

2 days a week in their London office

How to Apply:

To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:

The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

We're looking for a compassionate, adaptable and resilient Support Worker to join our Mental Health Service in Newham.

£28,000.00 per annum, working 40 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description, please visit our website.

The Newham Mental Health Team, based at Flying Angel, operates weekdays from 9am to 5pm, offering support to individuals with low to medium mental health needs both in the building and the community. They work with other professionals to help those with complex needs, aiming to create a safe and supportive environment tailored to each person's unique circumstances and aspirations.

As part of this team, Support Workers assist customers with complex mental health issues, including those with histories of substance use, trauma, non-engagement, criminal justice connections, and personality disorders. They help customers develop independent living skills, manage tenancies, and engage in the community. Support Workers carry a caseload and collaborate to create effective, recovery-oriented support and risk management plans. Their flexible support includes physical, domestic, emotional, and social assistance, promoting social inclusion, vocational opportunities, recovery, self-advocacy, and empowerment.

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour

What you'll bring:

Essential:

A good understanding of mental health issues and how it affects people and experience of supporting customers to manage this and lead independent lives.

Desirable:

NVQ Level 2/3 or equivalent with some or equivalent sector work experience

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

POSITION OVERVIEW

The Programme Development Manager represents an evolution from our Programme Manager role, focusing on shaping the future direction of The Avenues Youth Project's programmes whilst maintaining oversight of current delivery. This isn't just about managing what we do now, it's about looking ahead and designing what comes next.

Working closely with the Programme Director, you will be responsible for researching innovative approaches to youth work, developing funding proposals, and creating programmes that respond to the changing needs of young people aged 8-19. We need someone who can think creatively about engagement whilst keeping an eye on emerging trends and opportunities in the sector.

As a member of the senior team, you'll help embed our values throughout the organisation and ensure our programmes remain at the cutting edge of youth work practice.

KEY AREAS OF RESPONSIBILITY

Programme Innovation and Strategic Development

Programme Design and Innovation

● Research and develop innovative programme concepts that address emerging needs of young people within the community, utilising best practice from across the youth work sector.

● Lead comprehensive design processes for new initiatives, collaborating with lead youth workers, young people, families and community partners to ensure programmes are relevant and effective.

● Create detailed programme frameworks incorporating learning outcomes, delivery models, resource requirements and sustainability strategies.

● Plan, develop and deliver allocated youth work projects that meet organisational aims, taking responsibility for budgeting, planning, delivery, monitoring and evaluation.

Current Programme Oversight

● Collaborate in overseeing the recruitment, retention and progress of young people across assigned programmes, working to ensure consistent engagement and positive outcomes.

● Participate in necessary working groups and initiatives on behalf of the team, liaising with a wide range of youth service providers to ensure AYP is represented in appropriate forums and relevant partnerships.

● Have proactive contact and engagement within the community, maintaining visibility and building relationships that support programme delivery.

● Work with the Programme Operations Manager to report and respond to the Programme Director and senior team on the planning, development, delivery and progress of youth work programmes.

● Ensure all data collection, documents and record keeping is up-to-date and meets the requirements of the Impact and Evaluation Manager.

● Monitor programme attendance patterns and young people's progression, identifying opportunities for enhanced engagement or additional support.

● Coordinate with the Programme Operations Manager and Lead Youth Workers to ensure consistency of approach and share effective practices across different programme areas.

Community Partnerships and External Relations

Strategic Relationship Building

● Establish and maintain strategic relationships with schools, colleges, community organisations, local authorities and other youth providers to develop collaborative networks.

● Represent AYP at community forums, working groups and sector events, maintaining awareness of local priorities and identifying partnership opportunities.

● Develop collaborative programmes with partner organisations, combining resources and expertise to maximise impact.

● Engage with families and community members to understand their aspirations for young people.

Programme Partnerships

· Support the Programme Director in developing and maintaining key relationships and partnerships.

· Establish positive working relationships with external agencies delivering youth work with us and those supporting organisational development.

· Work with the Engagement, Communities and Culture Manager, to develop and maintain effective long-term community partnerships to boost membership at AYP.

Research, Evaluation and Quality Assurance

Evidence-Based Development

● Maintain current knowledge of research and best practice in youth work, particularly relating to our target demographics.

● Commission or conduct research projects to inform programme development decisions and enhance service delivery.

● Collaborate with the Impact and Evaluation Manager, to analyse data from existing programmes to identify effective practices and areas requiring improvement.

● Collaborate with the Impact and Evaluation Manager to establish robust evaluation frameworks for new programmes.

● Work with the Impact and Evaluation Manager to understand and articulate funder objectives throughout programme design and delivery.

Quality Standards and Continuous Improvement

● Develop quality standards and frameworks for all programmes, ensuring alignment with organisational values.

● Collaborate with the HR Manager to create comprehensive training materials and guidance documentation for staff delivering new programmes.

● Monitor programme quality through systematic observation, feed \back collection and data analysis.

● Lead programme effectiveness reviews and provide recommendations for improvement.

● Liaise with external quality assurance bodies, inspectors, and regulatory authorities as required.

Staff Leadership and Development

● Line Management of Programme Operations Manager and Lead Youth Workers - including regular observations, formal supervisions, annual appraisals, and investing in their professional development.

● Attend Line Managers training and regular sessions with HR Manager.

● Deliver reflective practice sessions to the youth work team to support continuous professional development as part of our Learning and Development plan, in collaboration with HR Manager.

● Assist in recruiting or contracting new workers, tutors or teachers as required.

Funding and Financial

Strategic Funding Development

● Collaborate with the Fundraising Manager to identify funding opportunities that support programme development priorities and organisational objectives.

● Contribute to funding applications for new programme areas, ensuring proposals demonstrate clear impact potential and realistic delivery plans.

● Develop comprehensive business cases for programme expansion, including cost-benefit analysis and risk assessment.

● Monitor funding environments and policy developments that may influence programme design.

Financial Administration

● Work with the Finance Controller to ensure high-level financial administration and record keeping, with accountability for project expenditure.

● Maintain clear understanding of AYP's programme budgets and finances, with responsibility for budgeting, monitoring and reporting of assigned budgets.

● Participate in regular budget meetings with the Programme Director and work with the Finance Controller to ensure costs remain within budget.

● Check and approve Lead Youth Workers timesheets for allocated budgets and resolve discrepancies.

Safeguarding and Compliance

● Act as Designated Safeguarding Lead and carry out responsibilities in strict accordance with AYP's Safeguarding Policy,

● Work with TACs, PRUs, Police, Early Help Teams, MARFS, LADO etc. where required to ensure safety of all young people, staff and volunteers,

● Act as main point of contact for safeguarding referrals, working in partnership with other agencies to ensure safety and wellbeing,

● Maintain comprehensive knowledge of safeguarding practices and current legislation.

GENERAL RESPONSIBILITIES 

· In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Avenues. 

· Participate in internal/external meetings as required, and attend training events, conferences, and other functions as necessary. 

· Participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs. 

· Adhere to all The Avenues’ policies and procedures. 

· Stay abreast of policy and developments in youth work locally and nationally.

· Always undertake your role in a professional manner maintaining a high-quality standard of work and in accordance with our values and role model our Behaviours Framework.

· Undertake any other duties as may be reasonably required within the scope of the role. 

Hours: Full-time position, 37.5 hours per week (including evenings and weekends)

We are a Peer-led organisation, so we value lived experience. We encourage you to apply if you have any experienced drug misuse, or homelessness in the past.

About us:

BUBIC (Bringing Unity Back Into the Community) is an award winning, peer-led substance misuse service supporting individuals affected by drug and alcohol dependency. Our mission is to empower people through community engagement, harm reduction strategies, and accessible support services. We work directly with vulnerable individuals, helping them break cycles of addiction and social exclusion.

Our team plays a crucial role in engaging with people who may not access traditional services, offering immediate support and practical solutions to improve their well-being. Our team, many with lived experience, offers non-judgmental support, outreach, and education to help people on their journey to recovery. 

Main Purpose of the Role:

To lead the effective and high-quality delivery of peer-led support for individuals on their recovery journey across the Borough of Haringey. This role will require dynamic, hands-on management of BUBIC’s team, encompassing staff, peer mentors, and volunteers, to meet key performance indicators and community needs.

You will represent BUBIC’s values in all aspects of your work, including strengthening existing partnerships and cultivating new community links. A flexible approach is essential, with regular night shifts and occasional weekend work expected to provide outreach and attend local events.

Key Responsibilities

• Provide strong, responsive leadership and day-to-day management of a diverse team.
   

• Represent BUBIC at external meetings, events, and forums to promote our ethos and strengthen partnerships.
   

• Offer regular supervision and line management to staff, identifying learning needs and supporting professional development.
   

• Monitor service performance against KPIs, continuously reviewing delivery and identifying areas for improvement.
   

• Lead by example, stepping into frontline roles where needed to ensure continuity and quality of service.
   

• Produce timely and accurate monthly, quarterly, and annual reports in line with funding and internal requirements.
   

• Oversee and monitor budgets, ensuring financial compliance including petty cash usage and financial procedures.
   

• Promote and uphold all organisational policies, particularly those relating to equality, safeguarding, GDPR, and health & safety.
   

• Ensure safe recruitment, including DBS checks and effective onboarding for staff and volunteers.
   

• Create and maintain referral pathways, particularly for individuals unfamiliar with formal drug services.
   

• Inspire and coordinate volunteer engagement, ensuring their efforts align with BUBIC’s objectives and values.
   

• Develop and manage a weekly timetable of service delivery, outreach, group work, and community events.
   

• Facilitate monthly themed sessions for service users, families, and community members, shaped by local need.
   

• Foster clear internal communication and lead regular team meetings to share updates, safeguarding concerns, and key trends.
   

• Deliver community-based presentations on substance misuse, emotional wellbeing, and public health themes.
   

• Plan and deliver outreach across Haringey informed by local intelligence and service-user needs.
   

• Coordinate events and co-produced projects within budget and to a high standard.
   

• Maintain a strong understanding of the substance misuse field, including professional developments and emerging practices.

Person Specification

Education and Training:

• NVQ Level 3 (or equivalent) in Health & Social Care.
   

• Demonstrable knowledge of drug use and its impact on individuals and communities.
   

• Familiarity with SMART Recovery, 12-Step Philosophy, harm reduction, and peer-led support.
   

Experience:

• 5+ years’ experience in substance misuse or related services.
   

• At least 2 years’ experience managing teams in a community or substance misuse setting.
   

• Demonstrated success in supervising and developing staff to meet high standards.
   

Skills and Abilities:

• Strong knowledge of safeguarding adults and managing complex needs.
   

• Proven ability to form partnerships with agencies supporting excluded or marginalised groups.
   

• Excellent report writing, care planning, and case noting skills.
   

• Competence in psychosocial interventions, group facilitation, and key working.
   

• Ability to maintain boundaries, work non-judgmentally, and resolve team conflicts.
   

• IT proficiency in Word, Excel, PowerPoint; able to manage data for reports and monitoring.
   

• Experience planning outreach or community events to promote services.
   

Personal Attributes:

• Calm, logical, and assertive under pressure.
   

• Organised with strong time management and initiative.
   

• Passionate, empathetic, and knowledgeable about local communities.