Supporter manager jobs

Do you have the commitment and values to make a real difference to the lives of people with care needs? Are you passionate about empowering them to improve their quality of life, while supporting them to realise their hopes, dreams and aspirations?

Creative Support is a not-for-profit organisation which provides high quality, person-centred support to people with physical disabilities, learning disabilities, mental health needs and dementia. The support we offer is tailored to the individual client’s needs and encourages independence and community engagement. 

We are seeking a warm, compassionate and proactive Senior Support Worker to provide person-centred care and support to our services users. You will be based in vibrant, inter-generational Cecil Gardens and be responsible along with the Registered Manager for the operational management and quality of the service, consisting of 165 clients, each living in their own flat. You are expected to collaborate with the Social Services and other stakeholders including the Area Manager to ensure that the highest care standards are met.

You will ensure an empowering service which meets the needs of our clients and works with their families and friends to promote a positive atmosphere. The ability to work in an empathic and holistic way to maintain client orientation and independence is essential. You must be flexible, energetic and reliable. We are a national provider employing a diverse team of well supported staff to deliver great services in Humberside.

You must be willing to embrace all aspects of the role including, but not limited to, providing support with dignified personal care and domestic tasks, and supporting individuals to access work, education and social opportunities. We value the personal skills and interests you bring to the role and to the lives of the people we support, such as, sports and outdoor pursuits, creative arts, music, and cooking to name but a few.

Previous experience in services for older people, people with dementia and memory loss is essential. Your approach will be warm, person centered, and respectful. Creative Support is committed to your continuous professional development and you will have the opportunity to explore your training and development needs.

Creative Support offers a great range of benefits for its staff, which include:

· Fully paid training courses in Leadership, Management and NVQ 4/5

·  Access to the staff benefits scheme where you can access a range of benefits including discounted prices and two for one offers at theme parks, shops, restaurants and various on-line stores.

Vacancy Reference Number: 82993

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

We can only accept applications from candidates who are located in and eligible to work within the UK.

OVERVIEW

The Marsha Phoenix Memorial Trust (MPMT) supports children and young women by providing secure housing and development opportunities.

GENUINE OCCUPATIONAL REQUIREMENT

In accordance with the Equality Act 2010, Schedule 9, Part 1, it is a genuine occupational requirement (GOR) that the post holder is female. This requirement is essential for the role - please read page 5

KEY RESPONSIBILITIES

Support and Resident Care

· Undertake key working responsibilities and continuous assessment of needs and potential risks.

· Create support/action plans based on assessments, reflecting available services and resources.

· Provide emotional and practical support to residents in distress or crisis

· Work empathically with residents presenting complex needs such as mental health issues, substance misuse, and safeguarding concerns

· Remain calm and professional when dealing with emergencies and incidents

Safeguarding and Serious Incident Reporting

There is a clear duty to follow LBL’s safeguarding protocols, including timely reporting of serious and notifiable incidents to the appropriate authorities and participation in safeguarding reviews if required. Night staff will be trained in recognising and responding to safeguarding concerns, including domestic violence and abuse, and understand the escalation routes within the partnership framework.

Safety and Security

· Ensure resident safety by implementing visitor procedures and preventing unauthorised access.

· Conduct health and safety checks and patrols around the building and exterior.

· Monitor CCTV, address antisocial behaviour, and complete relevant reports

· Report repairs and any health and safety issues

Incident and Emergency Procedures

Night staff must be familiar with emergency protocols, including fire safety, evacuation, and business continuity plans, ensuring resident safety and compliance with statutory and contractual requirements.

Administrative Duties

· Update INFORM with relevant details of all resident interactions during shifts.

· Maintain accurate and comprehensive resident records to professional standards.

· Encourage residents to pay rent and ensure rent accounts are managed effectively.

Housing Management and Property Standards

Night Waking Support Workers must conduct regular health and safety checks, report repairs promptly

Professional Development

· Engage in learning and development activities to increase knowledge and skills.

· Develop the ability to defuse and de-escalate challenging behaviour with personal safety awareness.

· Adhere to MPMTs Policies and Procedures

Compliance with Policies and Procedures

Night Waking Support Workers must adhere to all relevant policies and procedures, including those relating to confidentiality, complaints, whistleblowing, business continuity, and professional boundaries.

PERSON SPECIFICATION

Essential Requirements

· Desire to support, equip, and meet the needs of MPMT's residents

· Experience working with vulnerable individuals

· Ability to work with various stakeholders in a community-focused environment

· Female, as per the Genuine Occupational Requirement

Additional Requirements

· Enhanced DBS check before employment

· Provision of two professional references

· Valid Right to Work for the UK (MPMT is not a sponsoring organisation)

This is not an exhaustive list of duties and responsibilities, which may be subject to change according to the needs of MPMT.

ROLE PURPOSE

You will be part of a team helping to transform lives by enabling young people to manage their licenses and move towards greater independence within the community. This role requires knowledge of supporting individuals with complex needs using trauma-informed approaches and working in a Psychologically Informed Environment. The service operates 24 hours a day, 7 days a week.

GENUINE OCCUPATIONAL REQUIREMENT

In accordance with the Equality Act 2010, Schedule 9, Part 1, it is a genuine occupational requirement (GOR) that the post holder is female. This requirement is essential for the role due to the following reasons:

1. Privacy and Dignity: The role involves working closely with female residents during sensitive hours (evenings, nights, and weekends) where privacy and dignity are paramount. Female residents may feel uncomfortable or distressed receiving support from a male/male presenting worker during these times, especially in situations involving personal care or emotional vulnerability.

2. Safety and Trust: Many of the residents may have experienced trauma, including domestic violence or abuse, often perpetrated by males. The presence of a female manager helps create a safe and supportive environment where these individuals can feel secure and trust the support being provided.

3. Legitimate Aim: The requirement ensures that the MPMT can maintain its commitment to providing gender-sensitive services tailored to the needs of vulnerable females. This aligns with the legitimate aim of protecting residents’ well-being and mental health.

4. Proportionality: The occupational requirement is a proportionate means of achieving the legitimate aim, as it directly addresses the needs of residents in a way that cannot be achieved through alternative measures, such as reallocating duties or employing male/male presenting staff for this role.

This GOR has been carefully considered to ensure compliance with legal standards under the Equality Act 2010 and is applied only where it is essential for fulfilling the primary responsibilities of this specific role.

ADDITIONAL REQUIREMENTS

• Completion of an enhanced DBS check before employment.
• Provision of two professional referees.

The Bury Intensive Support Service has been developed to provide a bespoke supported living service for adults over the age of 18, with learning disabilities, autism, and mental health and complex needs. The adults accepted into the service have been identified through the Transforming Care Agenda.

This service operates 24/7, using a trauma-informed and case-management model of care, to provide support and opportunities for increased independence for three adults. We have developed a new and exciting role of Support Coordinator to provide operational leadership of the service in a sensitive and dynamic way. 

Staff members recruited will initially be required to work between our Registered Office, the service, and current care provision to ensure our service users experience a well-planned transition into their new home.

Our Support Coordinator role requires:

• A warm, confident personality, with the ability to engage and be approachable
• Great communication skills - both verbal and written
• Excellent problem-solving skills
• Strong capability of working within a team
• Professionalism and accountability
• Emotional resilience

You will support the Service Manager in leading the team to deliver the highest standards of support, enabling service users to develop and enjoy wellbeing, quality of life, and community connections. You will promote and reinforce a culture of responsive, person-centred practice, and active support across the service. Strong working relationships will be built based on respect and unconditional positive regard. You will hold a caseload of, at least, one of the three individuals living in the service, with a clear focus on coordinating all aspects of person-centred support and record-keeping. 

Vacancy Reference Number: 89003

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received an Investors in People Gold award.

We can only accept applications from candidates who are located in and eligible to work within the UK.

We are looking to recruit creative, self-motivating and resourceful individuals with a willingness to go the extra mile to provide personalised support to individuals with a learning disability at one of our Trafford services, based in Altrincham.

You will possess excellent communication skills, be resilient, energetic and adaptable to meet individual needs of the people we support. Good knowledge of the local community is essential.

Relief Support Worker Duties:

- A commitment to making a positive difference in individuals’ lives

- Develop and sustain warm and trusting relationships with service users

- Carry out general administrative duties and housing management tasks

- Work safely and responsibly without direct supervision in service user’s own home

We are looking for candidates from all walks of life. A minimum of twelve months previous care experience is essential for this role, as is a passion for providing person-centred care and support in a bright, friendly environment! A clean driving licence is also essential alongside the willingness to drive service users’ cars.

As a Creative Support Relief Staff member, you will have access to our free app, which allows you to pick up shifts in any area of the country and provides information on the service, including directions. You will be paid on a weekly basis.

Vacancy Reference Number: 89010

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received an Investors in People Gold award.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK.

We are looking for a caring, dynamic and highly motivated Service Manager to join our established team in South Manchester.

Our office is based in Withington, with the services being based over six sites in South Manchester, which operate under a small community-based team. As Service Manager, you will lead the operational management of our exceptional South Manchester services, which have been developed over the past 30 years to meet the needs of people who require mental health support, with other related needs. These services have an exceptional reputation and have offered excellent support for over 25 years - three of these services are women’s gender-based accommodation. 

You will oversee a small CQC registered women’s service, which has recently been rated Good at inspection. There will be full corporate support to assist with this role, and you will ensure that our services are of the highest quality. In conjunction with the Director, you will lead the South Manchester senior team.  Your role will be to ensure that the service users/ tenants receive the best possible care and support to ensure they can enjoy their best lives and reach personal outcomes. You will also oversee successful provision of our established and well-regarded contracts with Manchester City Council.

This role is typically 37.5 hours per week, but we would consider a part time contract of no less than 30 hours per week. There are great career and development opportunities within this role, and full support and training will be offered.

About You:

· Above all you will be warm, able to engage and approachable

· You are an inspiring and “hands on” leader

· You will be an adept communicator both verbally and in writing

· You will be an excellent problem solver

· You will be confident and approachable

· You will be professional, responsible and accountable

· You will show low expressed emotion and be collaborative and emotionally resilient

· You will be intelligent, questioning, analytical and observant with a high attention to detail

· You will be an excellent team player

· You will have good technical skills and be IT literate

· You will have a keen interest in learning and will be interested in attending training pertinent to your role

Knowledge and Experience:

· You will have experience working with individuals with mental health needs.

· You will be a highly effective communicator able to create balance between boundary and patient, with an inclusive and sensitive approach

· You will understand the potential impact of behaviour upon staff and have knowledge of trauma informed approaches.

· You will have experience and understanding of risk assessment, review, management and mitigation

· You will have excellent organisational and planning skills

· You will have excellent record keeping skills and understand the impact of poor record -keeping

· You will understand the importance of developing and maintaining team dynamic

· You will understand the importance of care, compassion, communication, courage, competence and commitment

Gender is considered to be an occupational requirement. – Equality Act 2010

Vacancy Reference Number: 71924

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK.

Creative Support is looking for a warm, reliable and proactive Relief Support Worker to join our friendly and passionate staff team in Accrington, Lancashire.

We provide quality care and support to residents with a range of support needs, primarily learning disabilities. No two days will be the same at this service as we support our service users to follow their passions and engage in a range of activities including: movie nights, gardening, board games, arts and crafts and many more!

Your role will include:

- Providing personal care, administering medication and helping with other domestic tasks such as cooking and cleaning,

- Encouraging service users to engage in a range of exciting social activities,

- Developing warm and trusting relationships with service users and their families enabling them to enjoy their time at the service to the fullest,

- You will be paid on a weekly basis.

This is a Relief Support Worker position which enables you to pick up shifts at a time that suits you, which is ideal for fitting around personal commitments, study or caring responsibilities.

Twelve months minimum of previous experience within a care role is an essential requirement for this relief based role, successful applicants must attend mandatory induction training courses to begin this role.

Vacancy Reference Number: 82928

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK.

We have an exciting opportunity for a Senior Support Worker to join our team in Coppull, Chorley. We are looking for a motivated and experienced individual to work within our supported living service for adults with learning disabilities, physical needs, and support needs. Your role will involve providing consistent, positive support, helping each person achieve independence and outcome-focused goals within their own person-centred plan.

As a Senior Support Worker, your duties will include ensuring that all service users receive high-quality, individualised, person-centred support, providing mentorship, support, and guidance to the staff team, developing warm and trusting relationships with service users, and encouraging them to express their needs, views, and concerns. You will also support the management of service delivery, effectively meeting the needs of the service users. Flexibility is essential, as the role may require working evenings and weekends.

Join us in making a meaningful difference in the lives of adults with learning disabilities and support needs, being part of a team dedicated to providing high-quality, person-centred care.

Vacancy Reference Number: 86542

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, and we are also unable to accept applicants with Skilled Worker Visas.

We’re recruiting for a brilliant, committed and experienced Service Manager to lead the delivery of Ella’s service model. Leading the frontline team, the postholder will need to demonstrate a person-centred approach to ensure the provision of an excellent aftercare service for women who have experienced trafficking and/or sexual exploitation. As part of the management team, the postholder will contribute towards the development of Ella’s services.

You will be a skilled communicator, capable of developing strong partnerships and working effectively with other community organisations and agencies across London. This is an exciting opportunity to play a key part in enable women who have survived trafficking and other forms of violence to recover and rebuild their lives.

Two reasons why you should join Ella’s
 

1. You will make a difference: Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Join us, and be a crucial part of ensuring survivors have all they need to recover and build lives that are safe and free.
    

2. You will work in a great place: We are a passionate, growing organisation. Last time we asked, 100% said they would recommend Ella’s as a place to work. As a team, we are strong, women-led, authentic, professional, fun and supportive of one another. 

Job description and person specification

Service delivery

• Lead the day-to-day management of Ella’s safe houses, and outreach services

• Ensure all caseworkers provide high-quality, holistic support tailored to each woman’s needs

• Ensure casework systems are used consistently and effectively across the team

• Oversee accurate and timely completion of risk assessments, support plans, and case notes

• Provide emotional support and hands-on casework guidance where needed

• Coordinate referrals and ensure women are welcomed into the service with care and dignity

• Lead regular reviews of support plans to ensure women are progressing through recovery stages

• Ensure a smooth and responsive referral process into Ella’s services

• Ensure all data is kept up to date for monitoring, evaluation, safeguarding, and reporting purposes

• Contribute service data to support funding applications and impact reporting

• Provide regular service updates to the Head of Services and contribute to strategic conversations

Volunteer coordination

• Induct, train and oversee social work students and/or interns placed within the home

• Ensure relevant policies and procedures are upheld by self, all volunteers and visitors who come into contact with survivors

• Adhere to and ensure all students and interns have a good knowledge of Ella’s casework management forms and recording systems and oversee the consistent use of these

• Provide regular supervision to students and interns

Safeguarding & health and safety

• Act as Safeguarding Lead for frontline services

• Manage all safeguarding concerns in line with Ella’s policies and procedures

• Work with the Head of Services and Safeguarding Trustee to strengthen safeguarding culture and processes

• Promote a safe working environment for staff and service users, including regular risk assessments

• Ensure all frontline staff are trained and confident in safeguarding procedures

• Respond calmly and professionally to emergency situations

• Protect the confidentiality and security of all Ella’s locations

• Ensure robust procedures are in place for health and safety across safe houses

Team management

• Provide line management, supervision, and ongoing support to accommodation and outreach caseworkers.

• Lead recruitment, induction, and training for frontline staff and interns.

• Manage the internship programme, including allocation, supervision, and development.

• Coordinate regular team meetings and reflective practice sessions.

• Support wellbeing of all frontline staff in partnership with Ella’s HR Officer.

• Oversee team and managers rotas and ensure staffing for on-call cover.

• Contribute to the recruitment and retention of a strong volunteer and intern team.

• Monitor and review demanding caseloads to support effective casework and prevent burnout.

Service development and partnerships

• Identify gaps and opportunities for improvement in service delivery.

• Implement structural changes to improve quality and efficiency of support.

• Build and maintain local partnerships within the VAWG and anti-trafficking sectors.

• Represent Ella’s at operational-level partnership and multi-agency meetings.

• Contribute to the development of service-related policies, ensuring input from staff and survivors.

• Work alongside the Head of Services and senior management team to shape future service plans.

Benefits

• Part of a small team, delivering a dynamic organisation changing women’s lives, supporting and empowering them to build their futures.

• We are always developing and growing so you will have the opportunity to give direction and vision to the work and to work alongside a committed team.

• Access to a professional supervisor.

• 28 day holiday, plus bank holidays.

Special conditions

• An enhanced Disclosure and Barring Service check will be undertaken.

• This post is restricted to women due to the nature of the role. The Occupational Requirement section under Schedule 9 (part 1) of the Equality Act 2010 applies.

• The role is subject to a 6-month probationary period.

• The postholder is expected to take part in the out of hours on-call service.

• Ability and willingness to work flexibly, and at all Ella’s locations as required, is necessary for this role - it is therefore suited to someone with quick and easy access to London based properties in the case of emergencies.

More about Ella’s
Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Our mission is to do everything we can to ensure survivors have all they need to recover and build lives that are safe and free. 

Here is a summary of our main activities:
 

• We run six safe houses. This supported accommodation is crucial for survivors, until they are ready and able to live independently. 

• We provide regular support for women and families in neighbourhoods across London, and many more further afield when they need us. 

• We speak out on issues affecting the women we work with. We care deeply about survivors of trafficking and exploitation and want to see a world where these crimes are not tolerated. 

Ella’s is an equal opportunities employer. We encourage applications from all backgrounds and communities, as we believe having a diverse team adds value and positively impacts our service. 

We actively encourage applicants from BAME backgrounds, LGBTQ+ applicants and those with disabilities. We are committed to equality and diversity within our organisation.

Vibrance has exciting opportunities available for you to join the team as a Deputy Manager  to join our team based in Wood Green N22. You will join us on a part-time, permanent basis, working 25 hours  per week, and in return, you will receive a competitive salary of £18,230pa (£27,345 pro rata).

About the role:

Based in Haringey, London, is a supported living accommodation for up to 5 service users with staff on duty 24 hours a day. Staff are involved in supporting the service users in all aspects of their daily life, providing them with physical and emotional support in all areas of day-to-day life, both inside and outside the home e.g. personal care, meal times, recreation and leisure, attending medical appointments etc.

Responsibilities as our Deputy Manager will include:

• Deputising for the Manager in managing the staff, coordinating the delivery of all services to the Service Users and ensuring the requirements of the appropriate regulatory body are always adhered to
• Managing the care support provided to the Service Users in the absence of the Manager in a non-judgemental way based upon trust, honesty, transparency and professional standards
• Supporting Service Users with all daily living tasks and outings as appropriate and development reviews
• Supporting people when out in the community and promoting a better understanding and awareness of Learning
• Difficulties and Physical disability issues in the general community
• Assisting in ensuring all appropriate records are maintained, in accordance with the appropriate regulatory body
• Legislation, in both written, electronic and multimedia form as appropriate.
• Challenging institutional models of care and behaviour, encouraging and developing innovation

What we’re looking for in our ideal Deputy Manager:

We are looking for a candidate that has experience of delivering services to people with complex needs, who will ensure that the service users receive a high-quality service, ensuring that their individual sessions are planned, executed and monitored.  You will also need to ensure that all areas are delivered and maintained to a consistently high level, and that staff are encouraged to meet goals for service users and themselves.

You must be willing to work flexibly across our services when needed, and will have experience of managing staff, leading a team and conducting supervision, with a willingness to learn management skills as and when identified by your line manager. You must also have outstanding communication skills (written and verbal), both internally and externally and have a good understanding of Microsoft Office.

In return for your skills, knowledge, and experience, you’ll enjoy:

• A comprehensive training programme covering core skills
• Generous holiday entitlement
• Pension scheme
• Rewards and recognition for your service
• Enhanced Maternity & Paternity Pay
• Flexible Working Options (Subject to service requirements)
• Learning & Development
• Mindful Employer
• Positive about Disability
• DBS online applications paid by Vibrance
• Long Service Awards

Vibrance welcomes applications from all sections of the community including from people with disabilities. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who satisfy the essential criteria for a job vacancy and consider them on their abilities.

To join us as our Deputy Manager please click ‘apply’ now. We’d love to hear from you!

Do you have the commitment and positive values to make a difference to the lives of people living in Preston, Lancashire?

We are looking for a caring, dynamic and highly motivated person to join the team as a Support Coordinator in our Preston Intensive Support Service. This is an exciting opportunity to be part of our well-established services, which supports individuals with learning disabilities and challenging behaviours.

You must have skills in positive communication and engagement and will be able to demonstrate unconditional regard for the people we support. You will also have skills in the assessment of needs and proactive risk management, so that support planning for individuals demonstrates an active and fulfilling life with an emphasis on a ‘can do’ approach.

Support Coordinator Duties:

• Provide outcome focused support to enable clients to lead fulfilling and valued lives, maintain their tenancies, participate in their local community and much more
• Effectively meet the needs of our clients and to take additional responsibilities such as rota management, induction of staff and staff supervision
• Work in a flexible manner which may including working evenings and weekends and sleep in’s
• Participate in our local On Call
• Administering medication

As well as providing direct support, the Support Coordinator role also requires some off rota time, which has been developed to support the management of service delivery. This is an opportunity for personal and career development as we offer good conditions of service and a supportive, hands-on management culture.

It is essential to have a clean, up to date driving license and access to a vehicle for this role, as the role requires travelling around the Preston area.

Vacancy Reference Number: 82931

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

We can only accept applications from candidates who are located in and eligible to work within the UK.

 Stay is a leading homeless charity based in Telford, dedicated to providing vital support and accommodation for people experiencing homelessness. We’re looking for a proactive and experienced Operations and Services Manager to join our dedicated team. 

Post:                             Operations and Services Manager

Responsible to: Head of Services & Operations

Hours:37.5 hours per week

Salary:                               £38,616 per annum

Responsible for:Housing and Support Team Leader, Outreach Team Leader, The Net, Housing Services                                                           Manager, Property and Maintenance Team Leader

Location:Meeting Point House and Chec offices with the ability to travel and work across sites and in the                                               area. with flexibility to occasionally home working

What’s in it for you?

You will be part of a friendly, supportive and flexible working environment, where your contribution will be valued and appreciated with excellent learning and development opportunities and high-quality supervision and guidance.  In addition to this, you will also receive the following benefits: 

• 25 Days Annual Leave (enhanced according to length of service) 

• Birthday off after completion of probationary period 

• Regular supervision and separate wellbeing supervisions

• Access to Employee Assistance Programme 

• Pension Scheme – employer contribution of 5%.

This role:

This role will be responsible for managing the charities services and supporting the smooth and compliant operation of the charity’s operations. You'll be responsible for developing and implementing our services. A key part of your role will be acting as the Data Protection Lead.

Key Responsibilities:

Service Management & Development

• Manage staff and services, ensuring high standards of delivery, efficiency, and positive outcomes for our clients and tenants.

• Lead on the service development of existing services, identifying areas for improvement and implementing enhancements.

• Work closely with the Head of Services and Operations to develop and implement new services in line with strategic objectives and identified needs.

• Ensure all services adhere to internal policies, external regulations, and best practice.

Data Protection and GDPR

• Act as the charity's Data Protection Lead, working with the CEO to ensure compliance with GDPR and other data protection legislation.

• Develop, implement, and monitor data protection policies, procedures, advising on and overseeing data protection impact assessments (DPIAs).

• Oversee data security measures and conduct regular data audits.

• Oversee the secure storage, retention, and disposal of all personal data, both digital and physical

• Manage data subject access requests (SARs) and data breach incidents, ensuring timely and appropriate responses and reporting to the ICO where necessary.

• Ensure staff receive appropriate data protection training and maintain accurate records of compliance efforts.

Operational Management

• Lead on complaints, compliments, and comments management, overseeing the entire process from receipt and investigation to resolution and trend analysis for service improvement and reporting.

• Support the Head of Services and Operations with lease management for charity properties.

• Work closely with the Head of Services and Operations to support the charity's safeguarding function, acting as Deputy Designated Safeguarding Lead when required.

HR and Training and Development

• Work with SMT and support the review and implementation of HR policies and procedures (most of these are developed with our HR Support provider).

• Oversee the Finance Assistant & HR Administrator's HR responsibilities, ensuring efficient and compliant recruitment, onboarding, induction, and HR record-keeping.

• Provide support for HR processes for disciplinary and grievance matters, in line with the Charity’s policies.

• Work with the Head of Services and Operations to lead on the development and implementation of the charity's training and development strategy, identifying needs and overseeing delivery to enhance staff and volunteer capabilities.

Health and Safety

• Support the implementation and ongoing adherence to Health & Safety policies across all sites, fostering a safe environment for all.

• Oversee the Finance Assistant & HR Administrator responsibilities to ensure all staff and volunteers receive appropriate health and safety training and refreshers.

• Work with staff to ensure incidents are investigated, take the lead on analysing, and reporting. Working with the Head of Services and Operations, managers and Team Leaders ensure health and safety actions are logged and followed up appropriately.

• Oversee the maintaining of accurate records of all health and safety activities, training, and incidents and pull off and analyse reports for SMT and Board.

General

• To participate in the on-call out of hours decision making rota as required

• Contribute to the charity’s strategic objectives and operational plans.

• Represent the charity at relevant external meetings or forums as required.

• Maintain professional boundaries and confidentiality at all times, upholding the charity’s values and ethos.

• Participate in team meetings, training, supervision and appraisals as required.

• Undertake any other duties as reasonably required by the Head of Services and Operations or CEO.

• Ensure that Equality, Diversity and Inclusion is actively promoted in all areas of work and that the services                              are relevant and accessible to all.

Stay is committed to equality, diversity and inclusion in the workplace. We encourage applications from individuals who feel they meet the requirements of the role.

The MA, alongside a number of partners, are working to expand and develop how we support mathematics education. Central to this is the joint development of a new association that will bring together people from across the whole mathematics education community.

To help us achieve this, we are looking for an experienced and empathetic Operations & Change Manager to lead the successful integration of two office locations and staff teams within our association. This is a key short-term role, supporting both the practical and people aspects of the merger, ensuring minimal disruption to services and a smooth transition for staff and stakeholders. 

The ideal candidate will have a strong background in change management or organisational development, ideally within the voluntary or public sector, and a passion for values-led leadership. 

Key Responsibilities 

Project Management & Planning 

• Develop and deliver a clear, time-bound transition plan for the merger of two offices and their staff teams, which total around 10 staff. 

• Coordinate the logistical aspects of the merger, including workspace planning, IT/data transfers, supplier liaison and operational systems. 

• Ensure day-to-day services continue to run smoothly throughout the transition. 

Staff Integration & Communication 

• Work closely with the CEO to support team alignment, role clarity, and internal communications. 

• Offer interim line management, support and/or supervision to a small staff team 

• Facilitate team-building and change management initiatives to support culture integration. 

Stakeholder Engagement 

• Provide regular updates to the CEO and trustees. 

• Engage with key internal and external stakeholders to ensure buy-in and transparency. 

• Maintain clear and open communication channels across both merging offices. 

Reporting & Handover 

• Track and report progress against key milestones. 

• Identify risks and mitigation strategies as the merger progresses. 

• Provide a full handover and final report, including lessons learned and recommendations for long-term sustainability. 

Person Specification 

Essential 

• Proven experience managing organisational change projects or mergers, ideally in the charity or non-profit sector. 

• Excellent project management and problem-solving skills. 

• Strong interpersonal and leadership skills, with the ability to support teams through change. 

• High emotional intelligence and the ability to manage sensitive conversations with care. 

• Confident communicator with experience of engaging with a range of audiences, including reporting to senior leaders or boards. 

• Effective line manager with the ability to support, motivate and empower team members. 

• Knowledge of UK employment practices and charity operations. 

• Strong IT skills including an understanding of Office 365 and the ability to produce plans and reports. 

• Able to use own initiative, prioritise, make decisions and plan work to meet deadlines. 

• Access to own transport and full clean UK driving licence. 

Desirable 

• Experience in office relocation or integration of services. 

• Familiarity with safeguarding, data protection, or regulatory requirements in the charity sector. 

What We Offer 

• A collaborative and supportive working environment 

• Flexible working arrangements where possible 

• The opportunity to make a tangible impact on the future of a new association 

• 24 days annual leave plus 8 bank holidays and 4 occasional days (pro rata) 

We are looking for confident Relief Support Workers to provide person centred support to service users within our Billingham services who have a learning disability and complex needs so that they can experience a wide range of opportunities for personal development.

As a Relief Support Worker, you will provide respectful personal care and support in various daily tasks, including cooking, cleaning, housework, and other life skills. Your role will also involve assisting service users in accessing social and leisure activities, developing warm and trusting relationships with them, and performing general administrative duties, housing management tasks, and medication distribution.

You’ll need to have skills in positive communication and engagement, demonstrating unconditional positive regard for the people we support. Confidence to work within a positive behavior support framework, accept responsibility, and develop as a skilled practitioner is essential. You must be able to follow agreed guidelines and work positively within a consistent, mutually supportive team ethos.

Preferably, you should be a car driver, as there may be opportunities to drive service users’ cars to participate in community activities in Billingham.

This position is perfect for fitting around personal commitments, study, or caring responsibilities. Previous employed care experience of at least twelve months is essential for this role.

As a Creative Support Bank Staff member you will have access to our free app which allows you to pick up shifts in any area of the country and provides information on the service and shifts, including directions. You will be paid weekly.

Vacancy Reference Number: 86550

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, and we are also unable to accept applicants with Skilled Worker Visas.

Deputy Service Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Deputy Service Manager

Location: This is a woman only residential site, located in Brixton (South-East London) and benefits from great transport links, including convenient access to nearby train services. Kindly be aware that step free access is not available at this service. 

Salary: £30,600

Shift Pattern: 37.5 hours per week, Monday to Sunday on a rota varying 08:00 - 16:00 and 09:00 - 17:00, you may need to work outside these hours, including bank holidays as per service requirements. You will also take part in our out of hours on call rota for managers.

Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.

About the role

We are looking for Deputy Service Manager to join OPD HASS Women Service. HerStory House is dedicated to empowering women with the skills needed to thrive in their chosen communities, maintain independence, and build a hopeful future. Our specialised, high-support, female-only residential service is tailored for women who are likely to meet the criteria for a personality disorder diagnosis and are at risk of entering or re-entering the Criminal Justice System. 

You will provide line management and leadership to the team so they feel empowered to be productive and perform well within their roles to a high standard, ensuring service quality and continuous improvement. We’re looking for someone compassionate and experienced in understanding the criminal justice system and offender personality disorder, someone who brings empathy, tailored support and real dedication to help each resident thrive. The role includes:

• Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
• Support the Service Manager in leading the day to day operational delivery of the service
• Risk Management ownership, ensuring processes and policies are followed
• Property and Housing Management, ensuring the accommodation meets our requirements, and repairs and maintenance are regularly reported and completed
• Financial Management, including petty cash and budget management
• Contract management and Internal auditing, admin, and general other duties as required. 

About you

We are an organisation that embraces differences and encourages our staff to bring their professional but authentic selves to work! We’re looking for someone who is driven to provide high-quality, effective, and person-centred support to staff, colleagues, residents, and participants. You should thrive in both team and independent settings, be confident in leading and motivating a team, and maintain high morale within the service. We value compassionate, supportive, and empowering leaders who are comfortable working in a fast-paced and constantly changing environment. If this sounds like you, take a look at our full JDPS and apply now!

• Experience and understanding to support who have personality disorder
• Understanding of the Criminal Justice System
• Ability to motivate and empower a team to achieve KPI's
• Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
• Willingness and ability to work flexibly to meet service needs
• IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, microsoft, ATS, HR systems, and other types of organisational software
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme
• Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
• Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Criminal Justice | Personality Disorder | Residential Service | Womens Service | Social Care | Offender Personality Disorder | Deputy Management | Residential Manager