Supporter marketing manager jobs

Digital Marketing Officer

£40,489 

About us

BVA is the largest membership community for the veterinary profession in the UK, we champion, support, and empower more than 19,000 vets of all ages, stages, and disciplines.

We’re making sure that our members' work is understood and valued by the public, that they’re supported to grow and thrive both personally and professionally, and that their expertise is heard and respected by the people shaping our national policies.

We’re looking for a Digital Marketing Officer to join our friendly and purpose-driven marketing and events team. If you’re a creative and proactive marketer with strong content creation skills, a flair for planning and delivering effective campaigns, and have hands-on experience of email marketing, this could be the perfect next step for you.

This is a varied and rewarding role where no two days look the same. One day you might be crafting digital content that brings our membership offer to life; the next, you’ll be supporting a targeted, insight-driven campaign to grow participation in the Canine Health Scheme.

In this role, you’ll support the tactical planning and delivery of multi-channel marketing campaigns designed to meet engagement, participation, and growth targets. You’ll bring ideas to life through high-quality content - capturing and editing photos and videos, creating eye-catching graphics, and shaping stories that champion BVA’s mission and impact. You’ll also take ownership of planning, writing, and building regular email campaigns, using segmentation, A/B testing, and automation to drive results.

We’re looking for someone who is organised, curious, and full of creative energy - someone who can juggle multiple projects while keeping a close eye on detail, deadlines, and performance. You’ll be confident using a range of digital tools and platforms, including social media, content management systems, design software, and analytics tools like GA4.

In return, we offer a supportive, collaborative environment where you can develop your skills, try new things, and contribute to meaningful work that supports the veterinary profession. If you're excited by the idea of creating content that inspires, campaigns that deliver impact, and digital experiences that truly resonate, we’d love to hear from you.

Benefits

· Annual leave allowance of 25 days (excluding public holidays), increasing by one day per year up to a maximum of 30 days.

· One day paid wellbeing day per year to provide you with dedicated time to focus on your own mental and physical wellbeing.

· One day paid leave per year to undertake voluntary work within the community or to support any reasonable charitable institution or cause.

· Enrolment into a pension scheme provided by Aviva (Employer = 6.5% / Employee = 5%).

· Opportunities for learning and development.

· A wide range of discounts from leading brands via Perkbox.

· A number of staff social events throughout the year.

· Well-behaved dogs are allowed to be brought to the workplace on a regular basis subject to agreement and various conditions being met.

BVA is strongly committed to equality, diversity and inclusion, and we encourage applications from all sectors of society. We would particularly welcome applications from under-represented groups within the not-for-profit/membership sector.

How to apply

Please submit your CV along with a cover letter (maximum 700 words) that clearly demonstrates how you meet the job description and person specification via 'CharityJob Apply' We're keen to learn about your experience, and see your ability to write clear, engaging, and concise copy, so staying within the word limit is essential.

Closing date

5pm on Wednesday 3 December 2025.

Interview dates

First interviews will be held remotely on Tuesday 9 and Wednesday 10 December

Second interviews will be held in person on Wednesday 17 December

No agencies please.

Hours: Full time (37.5 hours per week)

Line Manager: Head of Marketing & Communications

Team: Marketing & Communications

Location: Ware, Hertfordshire (hybrid working will be considered)

Salary: £26,523 per annum

All Nations Christian College has been leading the way in cross-cultural mission training for over 60 years. We provide a flexible undergraduate programme validated by The Open University, alongside specialist short courses and a well-established postgraduate programme for mission leaders. Based in the UK, north of London, we are an independent, evangelical, interdenominational Bible college welcoming students from all over the world. Our mission is to serve the global church by training disciples of Jesus Christ for mission in a multicultural world.

Role Overview and Main Responsibilities

One of the main areas of this role is to improve the Digital Marketing systems of the college. This involves managing multiple projects and supervising other team members within their roles. The postholder will also work alongside the CEO to develop and implement a new marketing strategy to enable ANCC to achieve its vision and mission globally. This will include shaping the Marketing and Communications team to support the stakeholder journey for students, partners and donors.

• Enhancing the digital systems of the college for the purposes of marketing
• Work collaboratively with the CEO and Marketing & Communications team to ensure new marketing assets are designed and produced for optimal results

· Generating leads for new applicants, students, partners and donations to the college, optimising our efficiency, and maximising opportunities for engagement.

• Manage the website development project which includes the improvement of the college website for marketing purposes, and improving the User Experience (UXP) ensuring that it is optimised for search engines
• Manage team members for the maintenance and development of the college’s website, SEO, user journey experience, and website assets
• Support and collaborate with the Social Media officer to ensure digital marketing across our platforms, including LinkedIn for digital community engagement.
• Monitor and review performance of digital marketing channels for analytical reporting and making recommendations for improvement.
• Email marketing across stakeholder groups to support recruitment and engagement for the college. This includes the management of Mailchimp and ensuring Donorfy data is up to date.
• Direct marketing to students and partners for college courses, training options, collaborative design, delivery and lifelong learning. This may include digital marketing via website, social media, email, content marketing, print marketing and campaigns.
• Developing a digital marketing campaigns calendar and system for use within the team including the implementation of campaign briefs and tracking of campaigns across ANCC products
• Play an active role within the team to help at promotional events, including national exhibitions and conferences, at the college and elsewhere
• Assist the team with organising college open days and other promotional events (graduations, multicultural evenings, carols at Easneye etc).
• Work creatively with the team to continue to develop strong relationships with ANCC alumni through digital communications, and maximising opportunities for engagement
• Fully participate in All Nations community activities when possible

Other Information

· There is a genuine requirement for this role to be filled by a committed Christian who is passionate about cross cultural mission and fully able to articulate the overall purpose as well as the detail of the College’s mission, from a personal faith basis.

· All Nations Christian College is committed to safeguarding children and adults at risk from abuse and neglect. We expect all staff who work with us to share this commitment, and staff will be required to be checked with the Disclosure & Barring Service (DBS).

· Working hours at college are 8.40am - 5.10pm. Occasional weekends and evenings will be required in this role eg for events

· Holiday: 30 days per annum (pro rata) plus 6 of the 8 bank holidays when they fall on a normal working day.

· Applicants must have the right to work in the UK

Benefits

§  Employer pension contributions of 8%.  A salary sacrifice scheme option is also available.
 

§  Life Assurance of three times salary  
 

§  Employee Assistance Programme

§  30 days holiday per annum plus bank holidays (excluding the May bank holidays) plus the days the College is closed between Christmas and New Year.

§  Free, freshly prepared lunch at the College on your working days on site.
 

We are searching for a Business Support Manager who is enthusiastic to work within our small but driven team. The Business Support team plays a key role in the charity, as the income generated from employers supports our whole operation.

Protect is the UK’s whistleblowing charity. Our aim is to protect the public interest by helping workers to speak up to stop harm and wrongdoing. We support whistleblowers by providing free and confidential legal advice, we help employers improve their whistleblowing frameworks and cultures, and we campaign for legal and policy reform.

The service we offer to organisations is unique and we work with a wide range of organisations in the public, private and charity sectors - and from FTSE to SMEs. Whistleblowing has never been more important and the work we do encourages more employers to develop safe working cultures, where their staff are confident to speak up if they see wrongdoing.

The vacancy would suit someone who has strong line-management and B2B business development skills, who is interested in working in a charity/legal environment.

You will help attract new business, account-manage a number of clients and line-manage 4 members of the team.  There are opportunities to be involved in the delivery of training or consultancy, and in the design of new webinars and resources for employers.

We are looking for a self-starter who uses their initiative to contribute great ideas and succeed with their sales.

Business Support Team

The current team consists of the Client Relationship Director, 2 Relationship Managers, 2 Account Executives and a Marketing & Digital Operations Manager.  The team is responsible for new business, account management, webinars and round tables, marketing, and product development.  

Key Responsibilities

Leadership & Team Management:

· Lead, coach, line manage and develop the Relationship Managers and Account Executives, to consistently achieve target. 

· Role model by achieving own sales targets and developing client relationships with key accounts.

· Ensure that the team responds promptly to all enquiries from employers seeking support in enhancing their frameworks.

· Provide mentorship, training, and professional development opportunities for the team to enhance their skills and knowledge, ensuring a supportive and collaborative work environment.

· Set clear objectives and performance standards for the team, conducting regular performance reviews and providing ongoing support.

· Foster a positive and inclusive team culture that reflects the charity’s values.

Sales & Account Management

· Key account management of our high-level Members, leading on associated consultancy projects, sales and upsells.

· Ownership of particular sectors, including researching, approaching, organising and leading on webinars, round tables, blogs and specialist training.

· Selling the charity’s services to inbound enquiries, and identifying prospects and selling the charity’s services through proactive outbound activity.

· Being attentive to current legal affairs, whistleblowing cases and commercial market trends to accurately inform sector and client approaches.

· Represent the charity at exhibitions, events and conferences.

Service Delivery:

· Assisting the Director in implementing the strategy and scoping new revenue streams.

·  Monitor and evaluate service quality, making improvements where necessary to enhance efficiency and effectiveness.

· Develop and maintain resources, guidance, and templates for the team to ensure consistent and high-quality service.

· Develop and improve tools and processes for engaging employers including through feedback.

· Keep abreast of changes in the related environment.

· Working with the Director and Marketing & Digital Operations Manager, ensure content on our website remains relevant, engaging and up to date.

· Working closely with other teams develop systems for better using the data and case studies we have to promote the importance of whistleblowing and the expertise of Protect.

 Skills/Experience

Essential

· Successful and demonstrable B2B sales record

· Track record in successful account management and relationship building

· People management experience

· Excellent organisational skills

· Proactivity

· Familiarity with Microsoft Office

Desirable

· Familiarity with case management systems such as Salesforce

· Experience of working in/understanding of the charity sector

Benefits of working at Protect:

• Flexibility. The majority of our team works in our London office two days a week to share ideas and support. We are happy to talk flexible working, but expect this role to be a minimum of 4 days a week.

· 30 days holiday (pro rata) per year in addition to Bank Holidays

· A great place to work – our annual staff surveys reveal consistently high levels of staff engagement and satisfaction

· Supportive and collaborative colleagues

· Access to Open Up – a mental health support platform – for you and a family member.

· A sabbatical on completion of five years' service

Full benefits can be seen on our website. Protect is unable to support visa applications.

Are you a dog-loving fundraiser who is passionate about working with generous supporters?
We're looking for a Mid-Value Campaign Manager to deepen engagement with those donating up to £10k, ensuring they have a fantastic supporter experience when they give to Dogs Trust.

What does this role do?
As Mid-Value Campaign Manager, you’ll:

• Design and implement a mid-value programme for a pipeline of mid-value donors, cultivating relationships with individuals, families, trusts and foundations who are making donations up to £10k,
• Build and grow a community of donors at this level, bringing together likeminded, generous individuals,
• Take ownership over the programme and work creatively to develop new materials for the programme, continually improving donor journeys.

Interviews for this role are provisionally scheduled for week commencing 15th December 2025.

Could this be you?
To be successful this role, you’ll be an experienced fundraiser, ideally with experience across different high value fundraising areas, such as philanthropy or trusts. You’ll have excellent communication and stewardship skills, with the ability to craft bespoke donor journeys that engage and inspire donors at this level. You’ll have a proven track record of meeting targets, and thinking innovatively to maximise giving potential. 

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We offer more than just a career, we offer the opportunity to support our global movement in a dynamic and inclusive environment with a real focus on personal development.

We are delighted to be recruiting for a Supporter Marketing Manager. The Supporter Marketing Manager works side-by-side with colleagues from the Media and Content, and wider Marketing team, ensuring a joined-up approach to all communications activities, through the integration of strong storytelling, marketing expertise and supporter engagement.

We have a remote-first approach to work and are happy for you to work remotely and flexibly, in a way that best supports your work-life balance. We also have an office near Glasgow city centre for those who live nearby and would like to work from here occasionally or on a regular basis. 

Key responsibilities include:

• Ensure Mary’s Meals’ mission remains central to all Supporter Marketing work.
• Develop and implement Mary’s Meals’ Supporter Marketing strategy in the UK, with a core emphasis on KPIs linked to supporter income and retention.
• Work side-by-side with other Communications colleagues to ensure an integrated and joined-up approach to supporter retention and ensure branding, messaging and style is consistent.
• Collaborate with Supporter Engagement colleagues to build data-led supporter journeys tailored by donor type, channel, and behaviour – inspiring greater numbers of supporters to engage deeply with our mission.
• Manage the growth of our email marketing activity, including producing and sending email campaigns via Dotdigital.
• Manage the development of our direct mail programme in line with our ambitions for growth, including production of mail packs.
• Implement a programme of testing, learning, and innovation to ensure continued relevance and sector-leading performance in Supporter Marketing.
• Oversee the sourcing of content for Supporter Marketing activities, including freelance copywriting and design, and stories, design and copywriting from the Content team.
• Effectively segment key communications using audience and data insights.
• Evaluate and measure the success of Supporter Marketing activities through ongoing analysis and reporting, ensuring our work is driving greater support with existing audiences.
• Develop ongoing expertise by tracking and analysing relevant data (internally and externally), to identify key trends, opportunities and areas for development within the Supporter Marketing space.
• Maximise the impact of digital technologies including Dotdigital, working alongside colleagues in Data Insights and Operations to ensure success.

 About you:

• Marketing manager with a proven track record in inspiring support through Individual Giving or Direct Marketing programmes.
• Experience in building tailored journeys for key audiences utilising data and audience insights.
• Experience of working with email CRM software (Dotdigital or similar).
• Experience of working with copywriters and designers.
• Evidence of delivering marketing across direct mail, and email, including production of mail packs and email campaigns.
• Evidence of delivering innovative ideas, with a passion for keeping abreast of marketing trends and opportunities.
• Evidence of working with printers and suppliers to manage print production to deadline, including taking a resourceful approach to ensure materials are produced cost effectively.
• Evidence of successfully implementing test and learn programmes.
• Skilled in managing data lists and segmentation rules for complex communication strategies.
• Able to develop creative and engaging ideas from the conceptual stage to evaluation.
• Proven ability to manage, develop and empower diverse teams
• Skilled at building internal relationships, working with colleagues across multiple teams and priority areas.
• Passionate about marketing that drives engagement and growth.
• Excellent organisational, time and project management skills, accuracy and attention to detail.

Please see the recruitment pack on our website by following the Charity Job instructions.

Closing date for applications is Sunday, 23 November. Interviews will be arranged on an ongoing basis.

Purpose
This is an exciting new role supporting the planning and delivery of the marketing and communications activity within a leading mental health charity.
We are looking for someone with a love of producing engaging digital and visual content, who will be excited to manage the Trust’s social media presence and social media channels. The postholder will maintain a strong, consistent brand identity across all materials and ensure content supports fundraising, awareness, and charitable activities.
As the Content and Creative Marketing Manager, your role provides significant
contribution to the organisation’s overall communications strategy and has operational leadership for marketing and campaign management, with particular responsibility for the development and delivery of creative, high-quality design and content that brings the Trust’s mission and impact to life across all channels.

Key responsibilities and duties:
Creative Content and Design

• Lead on the creation and delivery of digital and visual content across all platforms, ensuring consistency with brand and tone of voice.
• Produce high quality visual and multimedia content, including graphics, photography, podcasts, and video, for use across web, email, and social media.
• Design marketing and campaign assets (including printed materials such as posters and leaflets), using tools including Adobe Creative Suite, Canva, CapCut, Indesign, Photoshop and Illustrator ensuring materials are accessible and on-brand.
• Develop templates and style guides to support consistent, efficient content production across the organisation.
• Commission and manage external creative partners (e.g. designers, videographers, photographers) when required.

Social Media Management

• Oversee the Trust’s social media strategy and day-to-day content planning, ensuring platforms are vibrant, engaging, and aligned with key messages.
• Develop and implement creative campaigns to grow reach and engagement across all social media channels.
• Monitor performance and use analytics to inform content development and scheduling.
• Stay up to date with social media trends, tools, and formats, identifying opportunities to innovate and test new approaches.
   

Team Collaboration and Coordination

• Work collaboratively with colleagues to plan, develop, and deliver engaging content for digital channels, newsletters, and campaigns.
• Work closely with the Marketing and Communications Manager to ensure creative content integrates effectively with campaign planning and digital strategy.
• Collaborate with colleagues across the charity to source stories, visuals, and opportunities for content creation.
• Maintain an organised content calendar and library of creative assets.
• Line manage and/or mentor junior colleagues (as applicable) to support them to deliver excellence across all communication and marketing activities.
• Other duties as may be reasonably prescribed by the trust, appropriate to the grade and responsibilities of the post.

Monitoring and Evaluation

• Track and report on engagement metrics across digital channels, drawing insights to inform future content.
• Contribute to team reporting on communications performance and impact.
• Maintain awareness of audience preferences and trends to shape future content direction.

General responsibilities and duties

• Ensure that systems and processes are used as expected, and that our database is being updated and utilised as the central source of information.
• Provide regular updates on progress against agreed objectives and contribute to wider departmental reports as required.
• Ensure compliance to data protection, safeguarding, confidentiality and relevant organisational policies and procedures.
• Liaise with a wide variety of people and organisations including supporters of the charity, trainers and funders.

To apply
If you would like an informal discussion about the role with our Head of Communications, this can be arranged via email to recruitment(at)charliewaller(dot)org
The deadline for applications is 12 noon on Sunday 30th November 2025.
Please submit via your chosen job website, or send your CV, a portfolio of creative work, and a supporting statement to recruitment(at)charliewaller(dot)org. We ask that you structure your supporting statement, by providing relevant information under person specification bullet points (combining these if multiple points are effectively responded to by one experience). Please try to keep your supporting statement to a maximum of 800 words, excluding headers. Applications will not be considered without a portfolio and a supporting statement.
You will hear back from us by Wednesday 3rd December, if not before and should you be shortlisted, an interview will take place w/c 8th December and will involve a competency interview along with a short design based task relevant to the role.
We will provide details about the task 24 hours in advance to allow candidates time to prepare and we will also provide 50% of the interview questions in advance so that all candidates can perform at their best.

This is a rare opportunity to take ownership of a new and high-impact role, shaping how Greyhound Trust engages the public, tells its story, and builds lasting support for the thousands of greyhounds we help each year.

As PR & Marketing Manager, you’ll join our newly formed Income Generation and Engagement Team — a dynamic group driving innovation, brand growth, and audience engagement across the charity. Reporting to the Head of Income Generation and Engagement, you’ll have the freedom and trust to review our current approach and design a fresh, strategic programme of marketing and PR activity that truly reflects our values, our mission, and our ambitions.

With 50 years of history, Greyhound Trust has long been at the heart of helping retired greyhounds find loving homes. As the charity evolves to meet the changing landscape, this role will be pivotal in driving a step-change in how we communicate — raising awareness of the growing homing challenge, inspiring new audiences to get involved, and supporting our vital income generation work.

You’ll bring at least three years of proven experience in both strategic and hands-on PR and marketing — from planning and content creation to media relations, digital engagement, brand development and taking a lead on key events, such as Crufts and our annual Great Greyhound Gathering.

You’ll understand how effective PR and marketing can both protect and enhance a charity’s brand while also supporting income generation and engagement goals. You’ll bring the confidence and experience to balance these priorities and work collaboratively to achieve them.

Confident working across multiple audiences and channels, you’ll combine creative storytelling with data-driven insight to deliver measurable impact.

As a national charity, based in Surrey, but represented across the UK via a developing branch network (often volunteer led) you will need to have experience of working with a large and diverse range of passionate and knowledgeable stakeholders. 

This is a role for a person who enjoys variety, autonomy, and responsibility — someone who can balance strategic thinking with a willingness to get stuck in and make things happen. In return, you’ll find a supportive, collaborative team and the chance to see the direct results of your work: more people understanding, supporting, and opening their homes to retired  greyhounds.

Salary range £38k - £40k

The role is full time, located at the National Greyhound Centre, Horley with occasional travel to branches across the UK.

Occasional working from home when appropriate.

No Agencies please.

Communications and Marketing Manager
Income Generation and Marketing Department
Closing Date: 7 December 2025
Interviews:  First Stage – 15 & 16 December 2025 (Teams)
Second Stage -  30 December 2025 & 2 January 2026
Location: Hybrid working with multi-site working across both Hospice sites,
Selly Park & Erdington
Hours:  37.5 hours per week
Salary:  Corporate Band E - £34,728 to £40,591 per annum
DBS Requirement:  Basic Check

We’re looking for a Communications and Marketing Manager to elevate our brand, drive innovative campaigns, and champion the vital role of hospice care in our communities. In this role, you’ll craft powerful narratives, build relationships across diverse channels, and deliver communications that inspire action and strengthen our presence across the West Midlands.

At Birmingham Hospice, we’re united by a powerful mission:
To ensure everyone in our community can access the care of their choice at the end of life.

We’re a values-driven charity where people come first – whether it’s our patients, supporters, or colleagues. With exciting growth plans, now is the perfect time to join us and help to shape the future of our communications and marketing in a role that blends purpose with professional development.

About the role

Working alongside the Head of Communications and Marketing, you'll develop and deliver internal, external and digital marketing strategies that raise our profile across the West Midlands and beyond.

You'll also provide communications and marketing support for corporate fundraising, retail operations and new commercial ventures that generate income and raise brand awareness for Birmingham Hospice.

This is an exciting opportunity to join an evolving Communications and Marketing Team as we reach new audiences and grow our communication and income generation activities.

What you’ll bring

 · You'll have proven experience developing and delivering impactful communications strategies

· You'll be comfortable handling media enquiries, with the ability to position Birmingham Hospice as a trusted and leading voice in hospice care

· You'll bring team management experience, exceptional organisational skills, and an enthusiastic, can-do approach to challenges, combined with first-class written and verbal communication skills and an eye for detail.

What we offer

· Join a supportive, creative and collaborative team where your ideas are valued

· A varied and interesting role spanning corporate, clinical, retail and fundraising communications

· Autonomy to try new things and bring innovation to your work

· Work that makes a genuine difference to people living with terminal illness and their families

· Professional development opportunities

·  Generous annual leave, wellbeing programmes and access to employee benefit platforms such
 as Stream and Reward Gateway.

To find out more about this exciting opportunity, cl visit the jobs portal on our website.

The hospice is committed to developing a dynamic and diverse team, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim. We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters.

We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.

Supporter Services & Marketing Officer (Maternity Cover)
Location: Crewe (Office-based)
Contract: Full-time, 12-month fixed term
Salary: £26,000 per annum
Reports to: Head of Public Fundraising and Engagement & Digital Marketing Manager

Be the first voice of Railway Children.

We’re looking for a warm, organised and digitally minded individual to deliver outstanding service to our supporters. As the first point of contact for donors, community groups and the public, you’ll ensure every interaction—via phone, email, social or web—is positive and professional.

You’ll also support our fundraising and marketing teams with admin, digital content, and campaign delivery, helping us raise vital funds to protect children at risk.

Key Responsibilities:

• Manage supporter queries via inbox, phone and social media
• Send thank-you messages and fulfilment communications
• Maintain accurate supporter records (Donorflex)
• Support digital campaigns, website updates and online shop
• Assist with events, appeals and seasonal campaigns
• Build emails and social posts; monitor Facebook ads
• Keep marketing materials and templates up to date

What You’ll Bring:

• Excellent communication and customer service skills
• Strong admin and digital skills
• A proactive, team-focused attitude
• Passion for making a difference

Why Join Us?

At Railway Children, you’ll be part of a passionate, supportive team working to create real change. We offer flexible working conditions and a great opportunity to learn and develop. You’ll have the opportunity to make a meaningful impact every single day – and be part of a charity that truly values its people.

Join us and help us ensure we deliver the best supporter experience.

Help us secure the funds needed to save lives.​

We are looking for a passionate Senior Direct Marketing Officer to join our Individual Giving team at Samaritans. This role will create, manage and implement key campaigns and projects across the Individual Giving (IG) programme to recruit and retain supporters maximising loyalty and lifetime value.​

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Contract​

£38,000 - £40,000 per annum plus benefits

Full time (35hrs per week) 

Fixed Term Contract (12 months)

Hybrid working with link to Ewell office

In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.​

We are passionate about flexible working, talk to us about your preferences 

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What you’ll do 

Craft creative direct marketing campaigns across a range of channels

Manage campaigns from concept to fulfilment and analysis

Develop long-term marketing strategies to maximise income

Work with staff across the organisation to deliver high class supporter experience

Review and analyse campaign effectiveness

Build strong relationships with external suppliers and agencies​

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What you’ll bring

Proven experience of direct marketing campaign management

Sound understanding of customer relationship marketing and integrated marketing communications

Experience of managing online and offline campaigns

Strong project management skills

Ability to communicate with a wide range of stakeholders

Excellent copywriting and proof-reading skills​

Full Job Description and Person Specification here

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Why Samaritans?​

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.​

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.​

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.

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Apply now​

If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions and to upload your CV.​

We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.​

​Applications close: Friday 5th December @ 09:00am

Interviews: w/c 8th December 2025. Second round interviews will be held on 15th and 16th December.

About Cardiomyopathy UK

Cardiomyopathy UK is the only UK charity dedicated to supporting people affected by all forms of cardiomyopathy and myocarditis. We provide expert advice, trusted information, and support to individuals and families, while championing earlier diagnosis, better treatment and improved care. This is an exciting time to join a growing organisation with a strong, patient-centred mission and an ambitious programme of work across research, policy, services and awareness.

Role Purpose

The Communications & Marketing Manager will lead our communications, brand and digital presence, ensuring Cardiomyopathy UK reaches and engages the people who need us most. You will shape and deliver high-quality, impactful communications across all channels, strengthening our voice, raising awareness of cardiomyopathy, and supporting the growth of our services, fundraising and partnerships.

This is a hands-on role for a skilled communicator who can balance strategic thinking with delivery. You will work in a highly matrixed team, supporting colleagues across services, fundraising, events, research, and public affairs. You will collaborate closely with the Executive Leadership Team, clinical experts, fundraisers and our community to tell powerful stories and drive meaningful engagement.

Key Responsibilities

Communications & Brand

• Lead the development and delivery of Cardiomyopathy UK’s communications and marketing strategy.
• Manage and maintain the charity’s brand identity, ensuring consistency across all channels, publications and partnerships.
• Produce high-quality written content including blogs, newsletters, web copy, reports, press releases, campaign assets and patient stories.
• Support internal colleagues across departments with communications planning, copywriting and brand guidance.

Digital Marketing (Website & Social Media)

• Oversee content, structure and performance of the Cardiomyopathy UK website, working with external developers where required.
• Manage social media channels (Twitter/X, LinkedIn, Facebook, Instagram, YouTube), including planning, creating and scheduling high-quality content.
• Monitor digital analytics and provide insights and recommendations to improve reach, engagement and conversion.
• Lead email marketing activity, including newsletters, segmentation and performance monitoring.

Campaigns & Awareness

• Plan and deliver integrated awareness and marketing campaigns aligned to strategic priorities including early diagnosis, patient support services, fundraising and major events.
• Coordinate campaign content creation, timelines and measurement, ensuring campaigns are impactful and audience driven.
• Work with partners, funders and patient contributors to develop compelling stories and campaign assets.

Media & Public Relations

• Act as the first point of contact for media enquiries and support the CEO and spokespeople with interview preparation.
• Build relationships with journalists, sector press and broadcast media to raise awareness of cardiomyopathy and the charity’s work.
• Draft press releases, media lines and Q&A briefs for key announcements and campaigns.

Cross-Organisational & Matrixed Working

• Work closely with the event manager to promote flagship events, patient webinars and professional engagement activities.
• Partner with public affairs colleagues to amplify policy, research and advocacy messages and ensure alignment across channels.
• Support the fundraising team with donor communications, appeals, supporter journeys and marketing collateral.
• Work closely with clinical colleagues to deliver compelling, on-brand, educational and information materials for various audiences.
• Ensure coordinated planning across teams so that communications reflect organisational priorities and opportunities.

Community & Stakeholder Engagement

• Collaborate with clinicians, researchers, patient advocates and charity partners to strengthen our communications and visibility.
• Amplify the voices and experiences of people living with cardiomyopathy through inclusive, ethical storytelling.

Person Specification

Essential

• Proven experience in communications, marketing or digital roles – ideally within a charity, health or public sector context.
• Strong copywriting and content creation skills, with the ability to explain complex information clearly and sensitively.
• Experience managing websites, digital content and social media channels.
• Ability to plan and deliver multi-channel campaigns.
• Confident in managing media enquiries and developing press materials.
• Experience working collaboratively in a matrixed or cross-functional team, supporting multiple stakeholders simultaneously.
• Excellent organisational and project-management skills with the ability to prioritise a varied workload.
• Strong analytical skills with experience using digital analytics tools.
• A collaborative team player with a commitment to empowering patients and improving health outcomes.

Personal Qualities

• A natural people person, approachable, supportive, and empathetic.
• Solution focused and resourceful, able to stay calm and find ways forward in challenging situations.
• A strong sense of initiative and ownership, with a hands-on, can-do approach.
• An inspiring communicator who builds trust and enthusiasm across teams and partners.
• Adaptable and open to change, always looking for opportunities to improve.
• Demonstrates Cardiomyopathy UK’s values and integrity in all aspects of work.
• A genuine team player who contributes to a positive and inclusive working culture.

As Liverpool Zoe's Place continues on its exciting journey to a brand new, state-of-the-art hospice, and following a period of increased profile across all media platforms; now is a really exciting time to join our team as our Senior Marketing Coordinator (Maternity Cover).

Over the coming 12 months you will manage all of our social media content and campaigns, lead on graphic design for our fundraising and service delivery campaigns, help us to keep in touch with families, supporters and stakeholdes, and contribute to our renaming and rebrand process which is getting underway in early 2026.

Working alongside a passionate, committed and highly-skilled team of nurses, health case assistants, specialists, fundraisers, administrators and other professionals, you will help to ensure that Liverpool Zoe's Place continues to deliver outstanding care to young children with complex conditions, and their families. 

Liverpool Zoe's Place has been on an incredible journey over the past 18 months, raising more than £7.5million in 31 days and launching the programme of works that will lead us to our new home in West Derby, and one of the best childrens' hospices in the world.

If you have experience of managing social media, graphic design and comms, and you're ready for a new challenge, we would love to hear from you. 

Reporting to the Senior Supporter Care Manager, you will deliver excellent customer care to supporters and potential supporters of Operation Smile UK. As an integral part of the Supporter Care team, you will successfully support the Individual Giving programme and wider fundraising activities, providing support to ever-increasing income and supporter stewardship for the delivery of increasing levels of unrestricted income for Operation Smile UK.

Key Responsibilities

• Be the first point of contact for existing supporters and new supporters who respond to our fundraising activities by phone, email, letter or in person, letter, or email delivering outstanding supporter care
• Liaise with supporters in timely communication via email, phone, and mail, with excellent customer care
• Prioritise answering incoming phone calls and escalate any difficult situations/complaints to the Senior Supporter Care Manager
• Support processing incoming phone and postal donations
• Assist with banking and processing incoming/outgoing post
• Be responsible for thanking our supporters, including by letter, email and phone, dispatch of information and fundraising materials
• Enter and maintain accurate records on our Database
• Maintain and assist with all types of donation processing, administration and Database record amendments/records being kept up to date. This will include Gift Aid status and contact consent requests
• Assist with cancelling and amending all types of regular gifts and sending out appropriate letters
• Manage the removal process and consent process
• Assist with sending out problem payment letters
• Following up cancelled regular payments as part of the winback process
• Assist with handling material requests and recording actions on the Database
• Assist with any third-party agency supporter care requests
• Maintain sensitive information and records with appropriate confidentiality
• Play an active role in developing the supporter journey at Operation Smile UK, working with the Senior Supporter Care Manager and colleagues across Fundraising & Communications.
• Perform any other reasonable duties as requested by the Senior Supporter Care Manager

Please refer to the job description for a comprehensive list of tasks, responsibilities, and the required person specification.

Recruitment

We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

Battersea is entering an exciting phase of innovation and transformation as we embark on the first year of our new five-year strategy. Our fundraising team bridges the journey of the animals in our care with the wider public, demonstrating how their contributions enable us to support every dog and cat. We now have several new roles within this team to further our mission.

Within this role, you will manage and deliver Battersea’s Lottery & Lead Generation programme, maximising income and achieving budgeted targets and KPIs. You will be responsible for managing and motivating a team of three to deliver the programme effectively and professionally. You will also be responsible for managing the business-critical agency relationships key to the success of the programme.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions - up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 8th December 2025

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): To be confirmed

For full details on the role, please download the recruitment pack.