Supporter marketing manager jobs

The ISM website is the organisation’s shop window: showcasing everything ISM offers in a visually engaging, modern way. It supports sales, marketing and external affairs, strengthens our profile, and drives member recruitment and retention through high-quality content, functionality and forward-thinking digital design. This role leads the management, development and optimisation of the ISM website, ensuring it is engaging, accessible, technically robust and aligned with brand, SEO and marketing priorities. It oversees content quality, suppliers, and web projects, while keeping ISM’s digital presence user-centred and ahead of trends.

The role also manages digital marketing and insights, optimising paid and organic campaigns, analysing performance across all digital channels, and delivering clear reporting to support membership recruitment, retention and strategic decision-making.

Additionally, it supports CRM development, brand consistency, and cross-organisational initiatives to strengthen ISM’s profile and understanding of member and prospect behaviour.

A full job descriton can be found on the ISM's website along with details of how to apply.

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role: 

The Head of Income Generation & Marketing is a key member of Muslim Aid’s Leadership Team, responsible for executing the organisation’s fundraising and marketing strategy and overseeing all marketing and communications activities across the organisation. The post holder will lead the delivery of income generation plans, providing strategic direction and hands-on operational support to their direct reports to maximise income across all sub-department income streams. They will be accountable for growing and sustaining revenue from a diverse portfolio of supporters across the UK, ensuring income targets are met or exceeded.

The role includes mentoring and leading Management, supporting them to implement effective fundraising activity, achieve ambitious income and renewal targets year on year, and deliver high-quality stewardship experiences for supporters.

About the Role:

1. Design and deliver MA’s cross organisational fundraising and marketing strategy with a focus on sustainable and reliable unrestricted income generation. This will include key activities, areas of required investment, KPIs and milestones as well as the projected growth of fundraising income
2. Increase and diversify existing and new revenue streams specifically digital, CSR and private philanthropy.
3. Drive delivery against income targets by setting clear, ambitious, and achievable operational targets for each income stream, ensuring teams are supported to meet objectives aligned with Muslim Aid’s vision, mission, and strategic goals.
4. Provide effective marketing leadership for the organisation in collaboration with key stakeholders and drive forward transformational integrated marketing activities and campaigns.
5. Provide inspiring and motivating values-driven leadership to the team that enables them to deliver their goals and achieve their potential.
6. Build on the areas of High Net Worth and CSR in regards to income generated from corporate, major donor and trusts so that these areas become part of our sustainable fundraising foundation.

About You:

You must currently hold the right to work in the UK. Muslim Aid is not offering sponsorship for this role

To be successful in this role, you will need:

1. Experience across diverse fields of fundraising including individual, major and corporate funding and understanding of key fundraising markets.
2. Ability to develop and expand digital fundraising.
3. Ability to contribute to overall leadership and development of Organisation and bring MA’s fundraising, marketing communication and programme work closer together.
4. Excellent communication, presentation and interpersonal skills with the ability to influence and promote the charity to various stakeholders.

Why you should apply:

Join Muslim Aid as our Head of Income Generation & Marketing and take a leading role in driving our fundraising and marketing strategy. As a key member of the Leadership Team, you’ll oversee income generation across multiple streams, lead high-performing teams and grow sustainable income from a diverse supporter base across the UK. If you’re passionate about strategic leadership, impactful fundraising and delivering meaningful supporter experiences that enable life-changing humanitarian work, apply now to make a real impact at scale.

Benefits you will enjoy working for us: 

• 25 days annual leave + 4 Privilege days
• Hybrid working
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV and a portfolio of your work. 

We’re looking for a creative and data-driven Product Marketing and Engagement Manager to strengthen how schools and staff connect with our products, particularly the Boxall Profile® Online and our wider nurture-based professional learning and recognition product offerings.

You’ll lead campaigns and engagement strategies that grow adoption and retention across our user base, working closely with product managers, the communications team, and partners. This role sits at the heart of translating our mission into action and helping schools see, use, and value nurtureuk’s evidence-based tools.

Nurtureuk is a charity that has been working with schools for many years to improve the social and emotional development of children and young people. We help schools remove barriers to learning by promoting nurture in education. 

We believe in a whole-school approach to promote access to education for all. With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances, nurtureuk has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be. 

With the continued school attendance crisis, rise in exclusions and misunderstood behaviour support, the need for our work has never been greater, and the potential is clear. We have a dedicated team, trustees, and a CEO who is passionate about education and the development of young people.

Reporting to the Director of Products and Services, you’ll take ownership of developing and delivering marketing and engagement strategies that strengthen our product portfolio and deepen relationships with our customers.

You’ll work closely with Product Managers and the External Relations team to plan and deliver targeted campaigns, design engaging content, and improve how our products are positioned, experienced, and valued by schools and practitioners.

Your main duties will be in five main areas:

• Designing and delivering regular marketing activity and campaigns
• Product positioning and messaging
• Content and collateral development
• Designing and delivering email and other engagement activity for existing and new customers
• Customer engagement and retention

Please see the attached job description and person specification for further details.

Are you passionate about creating meaningful supporter experiences and building long term engagement?

Age UK is reviewing and improving its legacy stewardship journey, and we're recruiting a Senior Direct Marketing Executive (Legacy Stewardship) to play an important role in this work. You'll help shape and deliver an enhanced stewardship programme, ensuring legacy supporters receive thoughtful, personalised and relevant communications. This is a great opportunity to contribute to strengthen how we engage with our valued supporters and grow Legacy income.

Please note that due to the Hybrid nature of this role, the successful applicant will be required to work from our central London office near Tower Hill, once a week (currently Thursdays) but more frequently if required. Travel costs to the London office are the responsibility of the postholder and are not covered by the charity.

Age UK Grade 6L

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P

Experience
* Proven successful experience in direct marketing. A, I
* Proven successful experience of budget management and campaign forecasting. A, I
* Excellent written and verbal communication skills, including the ability to carry out presentations and produce written documents to a high standard. A, I
* Proven successful experience of managing internal and external stakeholders through various processes including sign off. A, I
* Build great working relationships with internal teams to encourage a culture of collaboration A, I

Skills and knowledge
* Proficiency in project management, with the capability to coordinate complex schedules and handle competing priorities A, I
* Manage multiple internal and external stakeholders, with a dedicated focus on relationship management A, I
* A strong understanding of Fundraising Codes of Practice and Guidelines A

Personal attributes
* Passion for creating a brilliant supporter experience and having a supporter-led mindset A, I
* Build positive and collaborative relationships across the Age UK network including national and local Age UKs A
* Demonstrate empathy and understanding for the issues faced by older people A, I

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme

* Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)

* Excellent pension scheme, life assurance, Bupa health cashback plan and EAP

* Car Benefit scheme, Cycle to Work scheme

* Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free. (subject to affordability)

* Blue Light Card scheme

* You Did It Awards - recognition awards from £100-250.

Additional Information

Supporting statements and anonymisation

Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

For a full list of benefits please visit our website.

You hold a critical and integral role for the growth and development of the DEC’s website and digital marketing, taking an audience and insight led approach to innovation and supporter engagement. The role builds on various workstreams, projects and innovation processes that have been developed in recent years.

You will be digitally astute with expertise in paid media and digital product development, and a confident communicator, who project manages with ease and leads and engages with diverse internal & external stakeholders to develop an effective, responsive and agile approach to fundraising and supporter engagement in the digital environment. You must have demonstrable knowledge of UX principles and tools, a working knowledge of Drupal (or equivalent CMS), HTML and CSS, and excellent knowledge of digital analytics, particularly Google Analytics and social platform analytics.

Key Responsibilities for this role, include:

Website Management: Act as Product Owner, oversee roadmap, UX testing, security, hosting, and SEO.

Digital Fundraising: Manage paid search, social media, programmatic advertising, and evergreen campaigns; optimise performance and ROI.

Innovation & Strategy: Develop new digital tools, lead AI strategy group, drive product development from ideation to MVP, and foster a culture of innovation.

Stakeholder Engagement: Collaborate across teams, manage external agencies, and lead digital collaboration with member charities.

Financial & Risk Management: Oversee £100k+ budgets, ensure compliance, report on performance, and mitigate digital risks.

Digital & Innovation Strategy and ensure adherence to legal and ethical standards, maintaining best practices in equality and accessibility.  Design and deliver programmes that build awareness and capability around inclusive behaviours.

Data & trends: Monitor, analyse, and report on D&I metrics to measure progress and inform future actions. Stay ahead of trends, lead new initiatives, and represent the organisation in external forums to promote our commitment to inclusion.

If you are are able to confidently pick up and adapt to new technologiues and systems, can communicate digital technology to non-rechbnical audiences and have outstanding planning, organisaitonal, project and time management abilities & skills, then we would love to hear from you.

How to apply

If you have the skills and passion for this role, please apply by 9am, Monday 09th February 2026.

We are unable to support applications for our vacancies if you do not have the right to work in the UK

The DEC is an equal opportunities employer and provides opportunities to learn and grow in an inclusive, supportive, and productive environment. We encourage applications from anyone who can meet the criteria, regardless of gender, race, age, disability, sexuality, or religion.

The DEC is committed to the safeguarding and protection of children and vulnerable adults and participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. 

By applying, the job applicant confirms their understanding of, and consent, to these recruitment procedures.

The Marketing and Communications Manager will support the delivery of Ella’s integrated communications, marketing and emerging advocacy work. This role will help to ensure Ella’s reaches and influences external audiences effectively — raising awareness of the challenges faced by survivors, strengthening Ella’s public profile, and increasing engagement with supporters, partners and the wider public.

The postholder will lead our marketing and communications across digital channels, the website, impact reporting and organisational campaigns and also play a lead role in developing and delivering our advocacy and campaigning activity.  This is a hands-on role for a keen marketer and strong communicator motivated by social impact and ethical, survivor-centred storytelling. 

This is a pivotal moment for Ella's communications. We need someone ready to take the reins of our digital presence and drive our voice forward with confidence and creativity. You'll own our communications channels day-to-day, shaping how we show up online, how we tell survivor stories ethically and powerfully, and how we cut through to reach the audiences that matter.

This isn't about maintaining the status quo. We're looking for someone who can elevate our content, grow our reach, and make Ella's unmissable across digital platforms. You'll lead the charge on building our website into a stronger resource, creating content that moves people to action, and ensuring our impact work translates into compelling stories that resonate with supporters, funders, and the wider public.

Agile - London Head Office/Home

We are seeking a motivated and enthusiastic Supporter Retention and Experience Officer to join our successful Supporter Retention and Experience Unit. Working across a range of offline and online media channels, you will play a key role in supporting the team on retention and supporter experience campaigns to deliver income and build strong loyalty communications to existing supporters, helping to raise £40 million a year.

The Salvation Army is one of the largest, most diverse providers of social and community services after the Government. With more than 600 local centres and nearly 100 residential centres, they make a powerful difference to people across the UK who might otherwise be excluded.

The role is a key member of the Supporter Retention and Experience Unit - who are responsible for delivery of multi-channel direct marketing communications to warm supporters - including regular giving, loyalty communications and cash appeals. The Unit is also responsible for creating and optimising supporter journeys and gathering valuable supporter insights. This role will lead on their own campaigns and projects which will include the development of new initiatives across the Unit.

Why join us?

• Be part of a dynamic team helping to raise £40 million a year
• Work for a top 10 charity fighting against social inequality and transforming lives across the UK

To be successful in this role, you should:

• Enjoy working in a team
• Have strong experience in supporter experience, journeys or direct marketing
• Have excellent project management and analytical skills and confidence working with agencies and data.
• Be a clear communicator with strong organisation skills

Benefits
25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme.

Closing date: Sunday 1st February at 23.59pm. We will be reviewing applications as they are received and reserve the right to close this vacancy early if a suitable candidate is appointed. Early applications are therefore encouraged.

In order to complete your application please download and read the job profile and any other attachments. In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment subject to satisfactory references, proof of right to work in the UK. For details of how to prove your right to work in the UK please visit the government website and please note that we are unable to offer sponsorship.  

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy

Job Purpose

The Marketing and Campaigns Manager is responsible for the delivery and implementation of the company’s marketing, campaigns and district event activity. You will lead on the planning and delivery of integrated marketing and engagement strategies and brand activations that enhance visibility, support our five-year business plan and strengthen stakeholder relationships. This role will require creativity, organisation, collaboration and a strong ability to deliver results.

Key Duties and Responsibilities

Campaigns, Content Creation and Management

- Schedule and manage the annual marketing calendar in line with company objectives.

- Develop tailored campaigns for audiences to drive member engagement, brand and district awareness.

- Plan, execute and optimize campaigns across digital and print channels.

- Develop campaign toolkits and templates to support member participation.

- Maintain accurate and timely content on the company’s websites and channels to reflect the brand values, activity and evolving reputation.

- Plan and update all social media accounts including but not limited to Meta and LinkedIn with responsibility for growth targets.

- Scope, manage, develop and distribute required marketing materials using digital and print platforms

- Actively collate and report on all aspects of marketing and communications for internal and external purposes and consider innovation/service improvements where appropriate.

- Set and monitor KPIs across campaigns and events for continuous improvement.

- Work with external agencies managing the creative process to deliver on time and in budget.

Brand and communications

 - Assist in the planning and delivery of a new brand identity and brand proposition

- Maintain an accurate and relevant image library and logo library for communications purposes, with the ability to do necessary editing.

- Maintain accurate and up-to-date membership materials for use in member communications.

- Responsible for sourcing, designing and maintaining an up-to-date bank of corporate assets.

- Act as brand guardian for all corporate content and visual identity.

- Prepare and deliver executive communications on behalf of senior leaders as needed.

- Lead on presentations and meetings with member businesses as required.

- Support accurate recordkeeping of the contact database.

 Event Planning and Delivery

- Lead the planning, delivery, promotion and evaluation of campaign focussed events.

- Oversee the annual events calendar across the company, ensuring they are in line with company objectives.

- Manage supplier and venue relationships, ensuring events are delivered on time and within budget.

- Collaborate across departments to ensure events align with wider business objectives and advise on requirements as needed.

- Ensure events meet company quality and branding standards.

- Lead on promotion of events and attendee engagement strategies.

- Monitor spend to ensure events remain within budget and collect post-event feedback for continuous improvement.

Person Specification

- Marketing experience gained through working in direct response, member marketing or similar, likely to require at least 5 years prior relevant experience.

- A flexible approach, professional outlook and positive attitude is essential.

- Ability to thrive in a fast-paced environment, with flexibility to manage changing priorities, with proven ability to adapt.

- Collaborative team member, able to work across teams with peers in other departments to help further projects

- Confident interpersonal and communication skills for face to face and remote interactions.

- Excellent copywriting skills along with an aptitude for proof reading.

- Experience having written copy and created content for social media

- Exceptional personal planning and organisational skills.

- Adept at independent working taking accountability for own workload and timely deliverables of work.

- Strong planning and time management/multi-tasking skills, with the ability to take the initiative and work independently with little supervision yet maintaining regular communication within the team.

- Ability to work to tight deadlines whilst caring to ensure a high standard of work quality.

- Demonstrable success leading multichannel campaigns.

- Proven experience managing and delivering events to high standards.

- Strong project management and organisational skills.

- Confident in managing stakeholders, suppliers and cross-functional teams.

- Proficient in Word, Excel, PowerPoint and CRM systems.

- Proficiency in digital marketing tools, not limited to Canva, Campaign Monitor and WordPress.  

How to apply

To apply for this role, please send a maximum 1-page supporting statement and your CV.

Shortlisted candidates will be invited to interview no later than the w/c 02 March 2026. We will be reviewing applications as they come in and reserve the right to close the application early if appropriate.

Based: London Road, Derby

Salary: £26,500 - £31,065pa

Hours: 28-35hrs per week 

Are you a passionate, relationship‑driven fundraiser looking for your next opportunity to create impact? YMCA Derbyshire is seeking an inspiring Fundraising Manager to lead flagship events, build powerful partnerships and help grow vital income that changes lives every single day.

As Fundraising Manager, you will:

• Plan and deliver standout events like Sleep Easy, Golf Day, dinners and community fundraisers
• Build strong partnerships and relationships with businesses, donors and supporters
• Create innovative fundraising opportunities to grow income
• Support challenge event participants and community organisations to maximise their fundraising
• Champion supporter engagement, ensuring donors feels valued
• Have organisational flair and a strategic, proactive mindset
• Manage budgets, track ROI and record supporter data
• Work alongside marketing colleagues to develop engaging fundraising campaigns

Why This Role Matters

Our YMCA is ambitious, rooted in community and never stands still.  You’ll be bringing your expertise to our five strong Fundraising and Marketing team based in Derby - together we’re building on the dedication and vision that made 2025 an absolutely brilliant year.

We believe everyone deserves the chance to discover who they are and what they can become. Our work evolves when we see challenges in society and we seek to bring our supporters on the journey with us to find lasting solutions. 

What we do

• Supported Housing – We house over 200 people at risk of homelessness every night, creating a safe, stable environment where they can learn and grow. We’ll soon be launching Foundry Point, our transitional housing development that’s affordable for young people just starting out in life, supported by businesses and community. 
• Families – Our Community Hub offers food and essential items, alongside positive pathways and wellbeing support for families and individuals facing poverty. Our nurseries, holiday clubs and school partnerships deliver high-quality early years childcare and education.
• Support, Advice, Health, Wellbeing - We offer a wide range of community services, including youth programmes, mental health support, horticultural activities, food provision and access to warm, welcoming spaces.
• Training and Education - YMCA Key College delivers vocational training, work experience and employment pathways for young people who find mainstream education challenging.

What We Offer

• 33 days holiday including bank holidays
• Birthday leave
• Smart Health app with online GP and wellbeing support
• Annual celebration event and recognition awards
• Life assurance
• Training and development
• Quarterly treats, long‑service rewards and more

Flexibility

Our services are delivered across the city of Derby and Ilkeston, therefore building relationships in our area is key to the role.  We will consider remote working for up to two days a week after induction, or part time working from 25+ per week (35 hours is full time).

Ready to lead with purpose? 

Are you a Microsoft Dynamics 365 CRM expert looking for a role where your skills make a real difference? We’re on an exciting journey to implement a brand-new Dynamics 365 CRM system and are seeking an experienced CRM Manager to support and maintain the system which will transform how we connect with our supporters and deliver impactful fundraising campaigns.

About the role:
This is a pivotal role in shaping the future of our supporter engagement. You’ll take ownership of our CRM strategy and management, ensuring data quality and seamless processes that empower our fundraising and communications teams. Through your proven Dynamics 365 CRM skills and experience, you will also lead the charity’s CRM business processes and data quality, collaborating with the key stakeholders across the charity.

This position is based remotely, but there is also an option to work on a hybrid basis at our head office in Norfolk. Where working remotely, you will be required to attend the charity’s head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation.

About you:
You’ll have advanced knowledge of Microsoft Dynamics 365 and experience configuring and optimising CRM systems. Skilled in the Power Platform (Power Automate, Power Apps, Power BI), you combine strong technical ability with excellent communication skills, making complex information clear for non-technical colleagues. Highly organised and detail-oriented, you manage workloads effectively under pressure and build positive relationships across teams. A good understanding of data protection and compliance is essential, and experience in a fundraising or charity environment is desirable.

What we offer:
Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme, a minimum of 31 days’ holiday (including bank/public holidays and mandatory shutdown between Christmas and New Year) and death in service.

World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications for all of our vacancies from under-represented groups, particularly ethnically diverse communities, LGBTQ+, and people with disabilities. 

World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking and the successful applicant for any of our vacancies will be expected to share these values.

Closing date: Friday 30th of January
Interview date: Tuesday 10th of February

What You will be doing

The role is responsible for managing social media channels, delivering impactful digital campaigns, coordinating external advertising across print and digital platforms, and producing high-quality marketing materials. By creating consistent, compelling communications and supporting the promotion of key initiatives, the postholder will help strengthen awareness, broaden reach, and support the charities’ aims.

Social Media (both charities)

• Plan, create, and schedule content across social media platforms for both charities.
• Ensure content aligns with campaigns, awareness events, and strategic priorities.
• Monitor performance, engage with audiences, and track analytics to inform growth.
• Work with colleagues across the charity to source stories, visuals, and updates for posts.

Could you use your skills to help save lives across Cambridgeshire, Bedfordshire and the East of England?

Role Title: Supporter Engagement Lead
Reporting to: Supporter Engagement Manager
Salary: £32,861 - £40,357 per annum
Contract Type: Permanent
Hours: Full-time
Location: Barnwell Road, Enterprise Campus, Alconbury Weald, Huntingdon, Cambridgeshire PE28 4YF with hybrid working: 3 days in office (Alconbury Weald), 2 days from home

The Supporter Engagement Lead is a newly established role responsible for increasing income from individual supporters by project managing audience led appeals and campaigns, devising and delivering compelling supporter journeys that grow long-term engagement and income for the charity. As well as informing decision making and future strategy and planning through the development of detailed reporting, analysis and insight.

This role will be take ownership of the end-to-end planning, delivery and optimisation of supporter communications across multiple channels. Working with a high degree of autonomy, the postholder will translate strategy into action, ensuring supporters receive timely, relevant and inspiring communications that deepen their connection to the charity and encourage sustained support.

You’ll be joining a friendly, supportive and passionate team within an organisation that’s ambitious, collaborative and committed to development. If you’re proactive, strategic, and motivated by making a difference, we’d love to hear from you.

Role Summary:

• Lead the end-to-end planning, delivery and optimisation of individual giving and supporter engagement activity across offline and digital channels to increase sustainable income.
• Design, implement and continuously improve insight-led supporter journeys that drive acquisition, retention, engagement and lifetime value.
• Develop compelling, supporter-focused fundraising messages and communications aligned with supporter motivations and the charity’s brand.
• Manage projects, timelines and budgets, monitoring performance and return on investment to maximise effectiveness and cost-efficiency.
• Use supporter data and insight to inform segmentation, campaign planning, reporting and continuous improvement.
• Champion a supporter-first culture, ensuring compliance, best practice and a seamless supporter experience across teams and touchpoints.

To be successful in this role you will have:

Experience & Knowledge

• Proven experience delivering individual giving, direct marketing and supporter engagement activity with end-to-end responsibility.
• Demonstrable experience of designing and implementing effective supporter or donor journeys that improve retention and engagement.
• Strong understanding of direct marketing principles across both offline and digital channels.
• Experience using a fundraising CRM or database to support campaign delivery, reporting and analysis.
• Experience managing third-party suppliers and working collaboratively with internal teams.
• Experience managing and monitoring campaign or project budgets, with accountability for spend and return on investment.

Skills & Abilities

• Self-sufficient and confident, with the ability to take ownership of complex deliverables.
• Strong project management skills, with the ability to manage multiple priorities and meet deadlines.
• Excellent written communication skills, with the ability to produce compelling, supporter-focused copy.
• Strong analytical skills, with the ability to interpret data and turn insight into action.
• Highly organised, with strong attention to detail and accuracy.
• Proactive and creative problem-solver with a continuous improvement mindset.
• Ability to plan, track and manage budgets effectively and use financial and data to inform decision-making and improve outcomes.

Personal Attributes

• Supporter-first approach with a genuine passion for building long-term relationships.
• Collaborative team player who can also work independently with minimal supervision.
• Positive, flexible and adaptable in a fast-paced charity environment.
• Confident decision-maker within agreed strategic and operational boundaries.

Desirable

• Degree-level education or equivalent professional experience.
• Full driving licence and willingness to support wider charity activity if required

About Magpas Air Ambulance

We operate a hybrid working policy, giving flexibility to work from home and the office while meeting the needs of the Charity. Please make sure that any application clearly demonstrates that you live or will be living within a commutable distance of the main place of work.

We offer a range of benefits including an Employee Assistance Programme, generous holiday entitlement, staff survey, access to occupational health services, flexible working, learning and development opportunities, long service awards, social events, supportive working culture and staff car parking.

Magpas Air Ambulance is committed to providing equality of opportunity and valuing diversity for all current and prospective staff, volunteers and trustees. We aim to create an environment where everyone can be the best they can be, where they feel welcome and are free from bias and discrimination. We encourage applicants from diverse backgrounds to apply.

Magpas Air Ambulance is committed to the Armed Forces Covenant and as such welcome's members of the Armed Forces to apply.

If you are looking for a new opportunity within a supportive and exciting environment, we look forward to hearing from you.

Closing date: 9th February 2026 at 5pm
Interview date: from 16th February 2026
Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.
No agencies please.

Interested?

If you would like to find out more, please click the button to be directed to our website, where you can complete the application process.

This role is subject to a Disclosure and Barring Service (DBS) check.

If you do not hear from us in 2 weeks from the closing date after submitting a final application, unfortunately this means you have not been shortlisted to the next stage of the selection process.

Are you passionate about building meaningful relationships and making a real impact in the community?

We are looking to appoint a dynamic and innovative High Value Manager to help resource our mission and nurture excellent relationships with high value donors.

Key responsibilities: This pivotal role will work with our existing supporters and prospects to provide them with the best possible experience with The Salvation Army.

In addition, as a High Value Manager, you will be responsible for creating and implementing strategies for donors giving under £10,000, crafting personalised journeys that highlight the impact of their generosity and strengthen their connection to our mission.

To be successful in this role you will have:

• Good previous experience of successfully working in a fundraising role, with a demonstrable understanding of the supporter experience, and practical experience of developing and implementing effective supporter/client cultivation strategies to deliver sustained income.
• The ability to write effective communication materials to improve and enhance engagement with high-value supporters, helping them see the impact of their contributions.
• Strong relationship management skills, with the ability to develop and maintain mutually beneficial relations with high-value supporters.
• Good commercial awareness, with prospect research experience and the ability to engage with new/existing supporters to secure donations, whilst fully aligned with and demonstrating the behaviours and values of the organisation.
• Proven ability to lead improvements and develop new tools to enhance the High Value Donor supporter journey.

Join us and be part of a team making a real difference every day.

Benefits:
25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme.

Working hours: Minimum of 35 hours per week, working a minimum of 40% across each month in the Territorial Headquarters, London, SE5 8FJ.

Closing date: Tuesday 10th February 2026 at 9am.

In order to complete your application please download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment subject to satisfactory references, proof of right to work in the UK.

For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship. 

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy

Our stories are the heartbeat of our mission, and we’re looking for someone to help us shape them.
From heart-warming tales of dogs finding their forever homes, to compelling case studies of the impact of support services, we’re looking for a Stories Manager to scope stories on the ground and produce compelling content that brings our brand to life.

What does this role do?
As Stories Manager, you’ll:

• shape Dogs Trust’s approach to case studies, ensuring our stories are effective, powerful and available to all our teams who need them,
• manage a team of case study producers, supporting them to source and develop emotive stories that exemplify the work we do,
• develop a year-round case study plan that aligns with our key messages and campaigns, monitoring audience engagement and the impact of stories to build on success,
• collaborate with colleagues to identify opportunities to develop case studies relevant to their work, and build our centralised story database

Interviews for this role are provisionally scheduled for Friday 6th February 2026, and will take place on Teams.

Could this be you?
To be successful in this role, you’ll be a seasoned writer, with experience in storytelling, journalism or a similar role, with excellent editing skills and a flair for writing emotive, powerful copy. You’ll have experience of managing a team, combined with excellent communication skills to build trust with stakeholders and motivate your team to succeed. You’ll have a strong understanding of multi-media storytelling, with an open-minded, creative mindset. A passion for dogs, and the work we do for them and their owners, is essential. 

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.