Supporter marketing manager jobs

Retail Manager – The Hangar

The Wisdom Hospice | Rochester, Kent £32,000 - £34,000 per annum (dependent on experience) 37.5 hours per week 25 days annual leave plus bank holidays

This is no ordinary retail management role.

At The Wisdom Hospice, every sale helps fund exceptional hospice care for local people and their families. The Hangar is our flagship retail destination - a vibrant, large-format store that redefines what charity retail can be.

Forget traditional charity shops. The Hangar is a unique retail experience filled with high-quality donated stock, exciting discoveries, sustainable fashion, homeware treasures, and ever-changing displays. It is a destination for shoppers, bargain hunters, fashion lovers and supporters alike.

We're now looking for an exceptional Retail Manager to lead this thriving store and take it to the next level.

The Opportunity

This is a rare chance to put your own stamp on a high-profile retail operation while directly supporting a cause that changes lives.

We're looking for a creative, commercially-minded leader who can transform donated goods into compelling retail experiences, inspire customers to return time and again, and build a passionate team of staff and volunteers around a shared mission.

The successful candidate will have the vision to see opportunities where others see stock, the drive to exceed targets, and the people skills to create an outstanding customer experience every day.

What You'll Do

Drive Commercial Success

• Deliver and exceed sales and income targets
• Maximise the value of donated stock through effective pricing and presentation
• Create engaging promotions, events and seasonal campaigns
• Seek new opportunities to increase footfall and revenue

Bring Creativity to Life

• Develop eye-catching visual merchandising and store displays
• Create an exciting and inspiring shopping environment
• Use your flair for retail presentation to showcase stock at its full potential
• Support local marketing and social media activity

Lead and Inspire People

• Motivate, coach and develop a team of paid staff and volunteers
• Create a positive, energetic and inclusive culture
• Recruit and retain volunteers who share our passion
• Deliver outstanding customer service standards across the store

Ensure Operational Excellence

• Oversee day-to-day store operations
• Manage stock flow, rotation and gift aid processes
• Maintain excellent standards of health and safety, compliance and cash handling
• Keep the store looking professional, safe and welcoming at all times

About You

We're looking for someone who is as passionate about people as they are about retail.

You'll bring:

• Proven experience in retail management with responsibility for delivering sales targets
• Strong people leadership and team development skills
• A creative eye for visual merchandising and product presentation
• Excellent communication and relationship-building abilities
• Commercial awareness and sound business judgement
• Confidence using social media and digital tools
• A proactive, hands-on approach and a genuine passion for our cause

Experience in charity retail is highly desirable, but we would also welcome applications from talented commercial retail managers looking to move into the charity sector.

Additional requirements:

• Full UK driving licence
• Good standard of education (A-Level or equivalent)
• Enhanced DBS check required

Why Join The Wisdom Hospice?

This is more than a retail management position.

It's an opportunity to lead a store with real purpose, inspire a community of supporters, and generate vital income that helps deliver outstanding hospice care across Kent.

You'll be joining an organisation that is passionate about its mission, ambitious about its future, and committed to finding the right person to help make The Hangar the premier charity retail destination in the region. 

Apply Now

If you're a dynamic retail leader with commercial flair, creative vision and a passion for making a difference, we'd love to hear from you.

Website and Digital Marketing Officer

Exciting opportunity for a Website and Digital Marketing Officer – make an impact today!

Anna Freud is seeking a Website and Digital Marketing Officer to join our world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

Our EDI commitment

We are dedicated to fostering a diverse and inclusive workplace and being an equal opportunities employer, whereby equity, diversity, and inclusion (EDI) are core to our recruitment practices. All candidates who meet the job criteria will be considered for employment, regardless of ethnic origin, religion or belief, gender, sexual orientation, disability, age, socioeconomic background, caring responsibilities and care experience.

We ask candidates to share their diversity dimensions with us to help us identify, tackle and prevent bias across the employee lifecycle. We believe a diverse workforce enhances our ability to support mental health and wellbeing, allowing us to better meet the needs of the children, young people and families we serve.

As a Disability Confident employer, disabled candidates meeting our criteria are guaranteed an interview. Applications are submitted anonymously and assessed using a fair evaluation process based on the criteria set out in our job profiles.

What we offer

We offer a range of staff benefits, including an all-in-one rewards and recognition platform called Perkbox and wellbeing offers such as finishing early on Fridays and free counselling through our Employee Assistance Programme. We are proud to have staff-led Diversity Networks offering unique opportunities for learning, connection and impact.

What you’ll do

In this role, you’ll help shape how Anna Freud shows up online, creating and improving digital content across our websites and paid social channels so that children, young people, families and professionals can easily find what they need and take meaningful action.

• You’ll update pages in our CMS, build landing pages and make sure content is clear, engaging and easy to navigate, helping users move smoothly through the website
• You’ll review performance data through GA4 and other tools, spot opportunities to improve SEO, user journeys and conversions, and turn those insights into practical changes
• As the Website and Digital Marketing Officer, you’ll help make sure our websites are accessible, intuitiChampion a strong user experience ve and effective, supporting UX improvements, testing new ideas and helping troubleshoot technical issues
• You’ll work with teams and subject matter experts to bring content to life online, advising on digital best practice and helping shape the most effective way to present information
• You’ll manage paid activity across platforms like Meta and LinkedIn, advising on strategy, audience targeting and creative, then using results to keep improving future campaigns

What you’ll bring

As the ideal candidate, you will be an experienced and proactive digital professional with strong website and paid social media expertise, able to create engaging online content, use performance data to drive improvements and work collaboratively with colleagues to deliver an accessible and effective digital experience across Anna Freud’s platforms.

• You will have proven experience using content management systems (CMS) to update and maintain websites, with strong attention to detail and confidence troubleshooting website issues
• A strong understanding of SEO, user experience and accessibility best practice, with the ability to improve digital journeys and optimise website content
• Experience using GA4 and other analytics tools to monitor website performance, identify opportunities and support data-informed decision making
• Experience planning and delivering effective paid social media campaigns across platforms including Meta and LinkedIn, with the ability to review performance and improve return on investment
• Strong communication and stakeholder management skills, including the ability to collaborate across teams, write and proofread content for digital channels, and manage competing priorities to deadlines

Key details

Hours: Full-time 35 hour per week, usual working hours are Monday to Friday, 09:00-17:00. Flexible working is possible.

Holidays: 27 days plus Bank Holidays FTE
Term

Salary: £36,000 FTE per annum, plus 6% contributory pension scheme

Location: hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours at our London office (4-8 Rodney Street, London N1 9JH)

Contract type: Permanent.

Next steps

Closing date for applications: midday (12pm), Friday 17 July 2026. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview: shortlisted applicants will be notified no later than Wednesday 22 July 2026. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews: will be held in week commencing 27 July 2026

How to apply: click on the 'apply now’ button to apply online. We are unable to accept CVs and kindly request no contact from agencies.

Questions?

Please email us with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor license therefore we are unable to provide Visa sponsorship.

Battersea is two years into an exciting phase of innovation and transformation as part of a five-year strategy to be here for every dog and cat. With increased investment in income generation, we have recently expanded our team to drive the growth necessary to achieve our organisational goals. Our fundraising team connects the journey of the animals in our care to the wider public, demonstrating how their contributions enable us to support every dog and cat. This is an opportunity to play a pivotal role in the implementation of our new strategy.

This role leads the ongoing development and implementation of Battersea's Supporter Experience strategy, creating relevant and engaging supporter experiences that build loyalty, increase long-term value and support income growth. Working across Public Fundraising and the wider Income Generation directorate, the role is responsible for shaping supporter journeys, embedding supporter-centred approaches and using insight, data and technology to continuously improve engagement, retention and supporter value.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date:

28th July 2026, 11:59pm

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s):

First round (online) - 5th August 2026

Second round (in person, it may include a task) - 11th and/or 12th August 2026

For more information about the role, please download our Recruitment pack.

Job Title: Individual Giving Manager 

Responsible to: Senior Fundraising Manager

Location: Hybrid working pattern, a minimum of 2 days in the London office and 3 days from home 
 

Hours of work: Full time - 35 hours per week

The package also includes 

• 8% employer contribution to a pension 

• 25 days annual leave, plus bank holidays and additional discretionary leave during the Christmas week 

• Season Ticket Loan 

USPG is the Anglican mission agency that partners churches and communities worldwide in God’s mission to enliven faith, strengthen relationships, unlock potential and champion justice. You can find out more about our work by visiting our website.

The Job 

USPG are looking for an experienced fundraising and marketing professional to take ownership of our individual giving strategy and deliver it to achieve our objectives. The Individual Giving Manager will develop, market and evaluate fundraising appeals, products and campaigns to individual supporters and churches in order to grow our supporter base and voluntary income. Focusing on recruiting, retaining and developing relationships with all donors using direct mail, email and digital engagement, the Individual Giving Manager will develop an engaging stewardship journey for our supporters.

You  

You are a confident, creative and talented fundraiser with experience of delivering successful marketing or fundraising campaigns and appeals. The ideal candidate will have experience in fundraising and project management. They will be comfortable working in a fast-paced environment, with a flexible, can-do attitude. The role holder will have a passion for delivering an excellent supporter experience, enjoy working in close collaboration with colleagues and managing a varied workload to tight deadlines.  

Application

Please fill out the job application pack attached to this posting. Interviews will be held in London on the 5th of August.

British Heart Foundation (BHF) is embarking on an enterprise-wide transformation project to become a truly customer-centric organisation – where everything we do, culturally, operationally & technically, is designed to help meet audience, prospect and customer need. We will engage, win and retain more customers than ever before, increasing our impact, so we can save and improve more lives.

We are recruiting for a Marketing Automation Specialist on a 12-month fixed term contract to play a critical role in BHF’s transformation to a truly customer-centric organisation by enabling the delivery of automated, personalised, omnichannel journeys.

In this role you’ll specifically focus on translating campaign briefs and technical designs into fully operational workflows within Adobe Campaign V8 (ACC), Adobe Journey Optimiser (AJO), Adobe Real-Time CDP (RT-CDP) and Data Distiller. You will act as the bridge between technical architecture and live execution, ensuring workflows are scalable, efficient and aligned to business needs.

Working within the Digital Content & Journeys team, you’ll complement existing strengths in direct mail, email and SMS execution by introducing deep workflow expertise, enabling the team to move from campaign delivery to end-to-end journey orchestration.

Importantly, you’ll also play a key role in upskilling the wider team, embedding knowledge, standards and best practice for Adobe-based workflow development.

About you

We’re looking for someone with strong hands-on experience in marketing automation and journey orchestration, ideally using Adobe Campaign and/or Adobe Journey Optimiser. You’ll be confident building automated, multi-step, trigger-based journeys and using customer data to create relevant, personalised experiences across large-scale audiences.

You’ll bring a strong understanding of how data, workflows and campaign platforms fit together, with the ability to translate technical documentation, data models and journey designs into practical, working solutions. Experience with Adobe Real-Time CDP, Data Distiller, segmentation, personalisation and audience activation would be especially valuable.

You’ll be technically minded, detail-oriented and comfortable working in complex environments, collaborating closely with data, technology and marketing teams. Just as importantly, you’ll be able to explain technical concepts clearly to non-technical colleagues and help others build confidence in using new tools and ways of working.

We’re also looking for someone organised, collaborative and proactive, with strong problem-solving skills and a focus on creating scalable, reusable approaches. If you’re excited by the opportunity to support an enterprise-wide transformation and help shape smarter, more connected supporter journeys, we’d love to hear from you.

Working arrangements

12-month fixed term contract (from start date). Start date is as soon as possible.

This 12-month fixed-term contract role has been created to support a major digital transformation programme. In this role, you will help deliver the migration of our marketing technology platform from Dotdigital to Adobe, including the redesign of hundreds of campaigns into customer-centric journeys. This significant programme of work will run through a series of sprint cycles until May 2027, followed by a period of optimisation and hypercare until the end of this fixed term contract role.

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

Supporter Marketing Coordinator

Contract type: Permanent, Full Time, 35 hours per week.

Location: London, UK

UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person. 
 

Salary: £34,894 per year with excellent benefits 
 

Change starts with water. Change starts with you. 

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future. 

About WaterAid 

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen. 

About the team 

The Supporter Marketing team sits at the heart of WaterAid’s relationship with its supporters, delivering impactful campaigns that raise income, build engagement and drive public awareness. Working across acquisition, retention and integrated campaigns, the team plays a vital role in growing and strengthening supporter relationships at scale. 

About the role 

As our Supporter Marketing Coordinator, you will play a key role in enabling the delivery of high-impact marketing and fundraising campaigns, working closely with campaign managers and senior stakeholders across the organisation. 

You’ll help keep campaigns running smoothly, ensuring plans, data, budgets and reporting are well managed, while also contributing directly to campaign delivery through defined activities and test-and-learn projects. 

This is a great opportunity to build experience in campaign delivery, reporting and stakeholder coordination within a fast-paced, purpose-driven marketing team. 

In this role, you will: 

• Coordinate the planning and delivery of supporter marketing activity, ensuring timelines and key milestones are met 
• Support delivery of major campaigns (e.g. Winter appeals, Regular Giving programmes) by coordinating inputs, actions and deadlines 
• Work with campaign managers to deliver activity, taking ownership of defined components such as assets, approvals and data requests 
• Coordinate weekly performance reporting and produce clear summaries to support decision-making 
• Own the purchase order and invoicing process, ensuring accurate tracking and compliance of spend 
• Maintain team trackers, plans and workflows, ensuring clear visibility and alignment across teams 
• Build strong relationships with internal stakeholders (e.g. Digital, Finance, Brand and agencies) to support effective delivery 
• Contribute to improving team processes and ways of working
• Champion WaterAid’s commitment to equity, inclusion and safeguarding. 

Requirements

To be successful, you will need: 

• Experience in a coordination, administrative or operational role, ideally in a marketing, fundraising or similar environment 
• Strong organisational skills and the ability to manage multiple tasks and deadlines 
• Confidence working with stakeholders across different teams 
• Good numerical skills and experience supporting financial processes such as invoicing or budget tracking 

Although not essential, we’d prefer you to have: 

• Experience working in a charity, marketing or fundraising environment 
• An interest in developing a career in marketing or fundraising

Closing date: Applications close 12:00 PM UK time on 22 July 2026. Interviews are expected to take place week commencing 27 July 2026.

How to apply: Click Apply to upload your CV only and Cover Letter. 

Can I use Artificial Intelligence (AI) technology in my application? 

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well. 

Pre‑employment screening 

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check. 

Benefits

• 36 days’ holiday (including 8 Bank Holidays) 
• Option to buy an extra 5 days’ annual leave 
• Employer pension contribution up to 10 % 
• Flexible and hybrid working arrangements 
• Season ticket loan 
• Free annual eye tests 
• ‘Give as you Earn’ charitable giving scheme 
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity) 
• Sabbaticals 
• One paid volunteer day each year 

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break. 

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances. 

Our People Promise 

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values. 

Equal Opportunities 

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation. 

Safeguarding 

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks). 

Together, we’ll change the world through water.

Join us and be part of the change!

We are looking for a collaborative, organised and supporter-focused Supporter Experience and Journeys Lead to help us deliver excellent experiences for the people who support St Catherine’s Hospice.

St Catherine’s Hospice is a respected local charity providing specialist hospice care alongside statutory service partners (GPs, District nursing etc) across West Sussex and East Surrey.​

We provide care in communities across Surrey and Sussex which are richly diverse and we want to reflect that in everything we do. We celebrate and support difference and welcome applications from all backgrounds. If you believe in the importance of what we do, share our values and want to be a part of an outstanding team building something important, we’d love to hear from you.​

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The Role:

This is a key role within our Income Generation & Marketing department, helping to strengthen supporter relationships, improve stewardship and maximise income so we can continue providing outstanding specialist palliative and end of life care across our community.

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This post is offered on a part time, permanent basis, working 30 hours per week, working pattern to be agreed with the successful candidate around business need. 

​At St Catherine’s we offer work from home opportunities however this is adaptable depending on business need and regular onsite attendance is required.

About You:

You will oversee the day-to-day delivery of supporter journeys, working closely with fundraising, supporter services, data and insight, marketing and communications colleagues to ensure every supporter receives timely, empathetic and professional communication.

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You will help identify supporter needs and pain points, test and improve journeys, and create practical guidance that enables teams across the hospice to take a consistent, supporter-first approach.

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​You will bring a wealth of experience of working in a supporter journey role, with a strong understanding of what excellent supporter care looks like. You will be confident building relationships across teams, able to manage multiple priorities and committed to improving supporter experiences through insight, empathy and attention to detail.

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​Employees at St Catherine’s Hospice can enjoy a variety of benefits including:

• Generous annual leave starting at 25 days, rising to 30 days with length of service, plus Bank Holidays, and an opportunity to buy / sell annual leave days. Plus we offer a day off for volunteering & moving house.
• Generous Pension scheme with up to 9% employer contributions or honour of NHS pension.
• Life Assurance Scheme, Counselling Offering, and a range of discounts.
• Enhanced maternity and adoption pay.

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How to Apply:

If you join St Catherine’s, you’ll be joining a supportive team all working towards a big ambition: a future where everyone approaching death and those who love and care for them can access compassionate, specialist palliative and end of life care. If that sounds like something you’d find fulfilling, please apply today on our website.

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We want our recruitment process to be accessible to everyone and we are proud to be a Disability Confident Level 3 Leader, committed to creating an inclusive, supportive workplace.

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Terms & Conditions:

• Please ensure you have read our employee and recruitment privacy statement prior to applying for this role.

• Must be authorised to work in the United Kingdom, please note we are unable to offer visa sponsorships.

• Please note a requirement of all roles at St Catherine’s is to complete mandatory E-learning training and remain compliant with this throughout your employment.

• We understand that Artificial Intelligence (AI) may be used to support some applications, whilst we do not discourage this, please ensure any documentation and applications submitted accurately and truthfully reflect your own experience and suitability for this role.

• Please note we operate an internal recruitment function and are not engaging agencies at this time.

We are located in Grace Holland Avenue, Pease Pottage, Crawley, West Sussex RH11 9SL. You can access the Hospice by car, bus, bike or walking, with full transport details on our website.

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If you require any additional information or would like to discuss this role further, please visit our website.

Make a difference every day with PDSA  

About Us   

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.    

We’re now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years.    

If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us. Let's build a brighter future for pets and their owners, together.   

About the role

Are you passionate about developing innovative products and propositions that inspire people to take action? Do you enjoy using data and customer insight to shape strategies that deliver meaningful results?

We're looking for a Proposition & Product Manager to join our Marketing, Communications & Fundraising team. In this exciting role, you'll help develop and optimise fundraising and commercial propositions that engage supporters, attract new audiences, and generate sustainable income.

Working collaboratively across marketing, fundraising, philanthropy, retail, data and analytics teams, you'll play a key role in ensuring our products and supporter journeys are relevant, compelling and aligned with our brand.

What you'll be doing:

• Develop and manage fundraising and commercial propositions from concept through to evaluation.
• Use audience insight, market trends and performance data to identify opportunities for growth and innovation.
• Build compelling business cases to support investment in new products and propositions.
• Analyse supporter behaviour and engagement to optimise products and improve the customer journey.
• Work closely with colleagues across marketing, fundraising and philanthropy to prioritise projects and maximise impact.
• Test and refine propositions with target audiences to ensure they are engaging and effective.
• Provide strategic recommendations that support individual giving, legacies, partnerships, philanthropy and commercial initiatives.
• Build strong relationships with internal teams and external partners to identify opportunities and share insight.
• Ensure all propositions align with organisational objectives, brand values and relevant policies.

Please note this role is primarily home based, with occasional travel required to attend meetings other business needs.

About you

We're looking for someone who combines commercial thinking with creativity and a passion for understanding audiences.

You'll ideally have:

• Experience developing fundraising propositions or products within the charity or non-profit sector.
• Strong analytical skills with the ability to turn insight into actionable recommendations.
• Knowledge of marketing principles, audience segmentation and customer journeys.
• Excellent stakeholder management and communication skills.
• The ability to manage multiple projects and influence cross-functional teams.
• Experience of audience engagement strategies would be an advantage.

Rewards, support and benefits    

We’re really passionate about being a great place to work, somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas, individuality and passion for pets to work with them.  

As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including:  

• Flexible working options to support your work–life balance and individual circumstances.  

• 25 days’ holiday plus Bank Holidays, with option to buy or sell an extra five days. 

• Three paid special days off: Volunteering Day, Celebration Day and Wellbeing Day annually.  

• Generous pension options, with PDSA contributions starting at 5% and rising to 10%.  

• Life assurance providing four times your annual salary for added peace of mind.  

• AXA Health Employee Assistance Programme, with 24/7 wellbeing support   

• Retail, holiday and lifestyle discounts available through our staff Fetch benefits platform.  

• Enhanced maternity, paternity and adoption leave to support you and your family.  

• 10% discount on PDSA Pet Insurance plus access to staff veterinary services.  

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.   

If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.   

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.   

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.  

About the role

SMK is at an exciting moment in its history with a newly launched strategy Change is Possible 2026 -2028, a recently appointed permanent Chief Executive this year and a new Chair. The refreshed vision and mission of SMK is both ambitious and needed in our drive to support campaigners across the UK.

Digital engagement is evolving, and fast, so that is why we’re looking for a creative, experienced, strategic and data-driven Digital Marketing Manager to lead, develop and grow our digital presence across multiple channels. You'll manage and support our digital ecosystem, including social media, website development, email communications and digital advertising, ensuring every channel delivers measurable results.

Working closely with the Head of Marketing and Communications and the Training and Consultancy team, you'll be responsible for creating engaging digital content that inspire audiences, strengthens our brand and supports the communications and digital function at SMK. Importantly, you have the experience to successfully promote and drive sales of our training programmes through digital marketing techniques to optimise performance.

About You

You are passionate about the power of people to create social change and are motivated by SMK’s mission. You enjoy working collaboratively and thrive in a flexible, fast-paced environment where you can take initiative and adapt to changing priorities.

You are organised, proactive and solutions-focused, with a willingness to learn and develop your skills. Comfortable managing your own workload, you bring curiosity, creativity and a commitment to using insights, innovation and new technologies to help maximise impact.

The specific skills, knowledge and experience required to thrive in this role are set out in the Person Specification.

Job description

Marketing

• Social media management including the creation of a data led strategy and implementation plan for SMK’s channels.
• Manage the planning, creation, and scheduling of multiple marketing projects, ensuring the ‘SMK voice’ through tone and brand is implemented across digital channels.
• Create the vision for the annual SMK National Campaigner Awards social media approach and manage the roll out.
• Write compelling and impactful content for SMK’s digital channels.
• Create graphics and video content for digital channels using Canva.
• Manage paid digital ads (LinkedIn, Google Ads).
• Support the crafting and implementation of email marketing via Mailchimp including audience segmentation.
• Support the audience development strategy including research and data management.
• Identifies opportunities to increase sales (bookings for training/ events), growing reach and engagement.
• Support the development and implementation of a content strategy.

Website

• Support the Head of Marketing and Communications with the relaunch of a new website in 2026/2027.
• Lead on how AI is affecting search (SEO/GEO) and what SMK’s website needs.
• Monitor and translate website performance using analytics tools (e.g. Google Analytics).
• Implement and manage on-page SEO/ GEO best practices (keywords, metadata, content optimisation).
• Identify opportunities to improve search visibility and organic traffic.

Data, Insight & Reporting

• Monitor, analyse, and report on digital marketing performance.
• Use data to continuously optimise marketing activity.
• Provide insights into audience behaviour and trends.
• Database management, including cleaning and updating records.
• Support the implementation and management of the CRM (Salesforce).
• Undertake relevant training when required.

Other

• Undertake any other duties commensurate with the purpose and remit of the post.

Please read the attached job pack for details about the person specification. 

This person will play a critical role in the development and implementation of Ben’s digital marketing strategy.  This role will align with Ben’s strategic goals to raise awareness within the industry, whilst facilitating direct digital marketing to our audiences to support our fundraising and income generation plans.  Alongside this, this person will help to manage the online community.

Job Overview

Own and implement results-focussed, cross-channel campaigns and general marketing activity, to increase awareness, drive engagement and increase enquiries for our services, support and income generation

Key responsibilities:

· Plan and build the communications calendar, with the Comms teams

· Maintain social media presence and manage engagement across all channels

· Plan and build digital customer journeys and campaigns across social, email, advertising, SEO/SEM and website, for both the support function, fundraising and business development

· Work with the fundraising team to plan and develop campaign materials, and lead generation pathways.

· Plan and manage website content (using Umbraco) for awareness, engagement and support pages

· Monitor and report on metrics across digital platforms to refine and improve ongoing activity

· Plan, implement and monitor new service and business development campaigns, working with the relevant teams.

· Work with agencies to create campaign materials, working to Ben branding guidelines

· Set up and report on metrics across social and digital platforms, recommending areas for improvement.

· Ensure the digital marketing plan and implementation aligns with core business objectives and priorities

· Play an active role in defining and packaging products and services, developing appropriate value propositions

· Support with organisational projects, where relevant.

· Strong focus on ROI

· Specific, additional tasks to support Marketing, Awarenes and Engagement.

This job description is not intended to be an exhaustive list of responsibilities and will be regularly reviewed and amended as necessary.

Our Values

· Passionate

· Respectful

· Inclusive

· Driven

· Empowered

Job Specific Competencies

Technical knowledge:

· Website content management (preferably Umbraco)

· Social media ad and organic management, for individual platforms and Sprout

· Email automation tools (DotDigital)

· Experience of SalesForce would be useful, and Zapier for data transfer

· Some experience of GA4 and reporting on web stats

· General MS and Google work tools

Skills:

· Analytical and reporting skills to share metrics across digital platforms

· Results driven

· Good communication skills – being to explain plans and ideas and provide meaningful reports and feedback

· Innovative thinker – finding new and better ways to approach tasks and objectives

· Copywriting, particularly from a user/customer journey perspective

Qualifications required:

· Marketing related qualifications – academic or job specific

· Degree preferable

Experience required

Essential:

· 6+ years in marketing

· Building cross channel campaigns, with demonstrable ROI

· Extensive experience working with social media and digital platforms, and related management tools

Desirable:

· Cross-functional working

This job is suitable for someone who…

· Has values which align with the organisations core values and is committed to upholding high standards of integrity and accountability.

· Understands different and complex customer journeys, and how to use marketing tools to reach and engage with those audiences.

· Is focussed on continually improving performance across platforms and for campaigns generally.

· Is flexible and adaptable.

· Is conscientious and motivated to deliver to deadlines.

· Is creative and take a solution focused approach.

· Is open and honest and demonstrate integrity.

This role will manage all of Ben’s social media channels to grow audience numbers and improve engagement with our followers.  This person will also play a key role in developing and implementing customer journeys and campaigns to support Ben’s fundraising, services and community activities. 

Key responsibilities:

· Input in to and implement Own and implement the social media and newsletter calendars, continually assessing and improving performance metrics.

· Working with Communications and external agencies, develop content to support the social and digital implementation of marketing activities.

· Deliver digital marketing campaigns across email, social, paid and web to support audience growth and marketing and fundraising objectives.

· Content creation – videos, graphics and copy for social media

· Analyse campaign performance, user behaviour and engagement metrics to inform optimisation and reporting.

· Support marketing and retention activity, helping develop new customer journeys and lifecycle programmes.

· Contribute to marketing around trade shows, events and brand activations.

· Manage content updates, newsletters and CMS activity in collaboration with editorial teams.

· Work across new digital tools and emerging technologies to provide optimal user experience, as part of wider customer journeys.

· Work independently to manage deadlines, juggle multiple tasks and adapt quickly to changing priorities.

· Report against metrics for all channels, and make recommendations for improvements, test and implement.

· Support the Outreach team to build and manage the digital community and assist with ongoing communications.

· Support with organisational projects, where relevant.

· Strong focus on ROI

· Specific, additional tasks to support Marketing, Awareness and Engagement.

This job description is not intended to be an exhaustive list of responsibilities and will be regularly reviewed and amended as necessary.

Our Values

· Passionate

· Respectful

· Inclusive

· Driven

· Empowered

Job Specific Competencies

Technical knowledge:

· Social media ad and organic management, for individual platforms and Sprout

· Email automation tools (DotDigital)

· Experience of SalesForce would be useful, and Zapier for data transfer

· Some experience of website content management and GA4

· General MS and Google work tools

Skills:

· Good at planning and managing a busy communications calendar

· Excellent social media management

· Analytical and reporting skills to share metrics across digital platforms

· Results driven

· Good communication skills, with both social media audiences and within internal teams

· Innovative thinker – finding new and better ways to approach tasks and objectives

· Copywriting for socials

Qualifications required:

· Marketing related qualifications – academic or job specific

· Degree preferable

Experience required

Essential:

· 3-6  years in marketing

· Experience working with social media and digital platforms, and related management tools

· Content development for social media

· Good understanding of Google, GA4

· Social and digital advertising, with a focus on ROI

· web content production and structuring via a CMS

Desirable:

· Working knowledge of Umbraco

· Charity sector marketing would be helpful, but not essential.

This job is suitable for someone who…

· A good team player, able to work across different functional teams.

· Strong digital marketing skills (email, social, analytics, CMS).

· A responsible and respectful approach to online interactions.

· A data-driven mindset with the ability to interpret and act on insights.

· Curiosity for new technologies and an eagerness to test, learn and optimise.

· A proactive, “joiner” attitude — someone who enjoys contributing broadly within a lean team.

The marketing and communications team is small but mighty. We help people find the School for Social Entrepreneurs (SSE), understand what we do and take the next step, whether that is applying for a programme, booking a workshop, coming to an event, becoming a partner or engaging with our work.

We lead programme recruitment across SSE. That includes campaign planning, email marketing, social media, web content, partner communications and applicant journeys. We also manage SSE’s outbound communications, making sure our messages are clear, timely and joined up across newsletters, press, stakeholder updates, programme promotion and wider brand activity.

It is a creative, varied team where the work moves quickly and no two days feel the same. You will work across the full communications mix, helping us turn ideas, stories and programme information into clear, engaging content that reaches the right people and encourages them to act.

The work is fast-paced, but it is also genuinely rewarding. Good marketing at SSE means more social entrepreneurs hear about the support available to them, more partners understand our impact and more people see the value of social enterprise. We are practical, collaborative and always looking for ways to improve. If you enjoy making things clearer, sharper and more engaging, and you want to see your work make a real difference, this is a brilliant team to be part of.

JOB TITLE: Marketing Executive

REPORTING TO: Senior Marketing Manager

HOURS: 36.25 / Full time

JOB TYPE: Full time — Permanent

SALARY: £26,500

At Waverley Abbey, we’ve got an important job to do: to extend and build the Kingdom of God through encounter with Him, through education, encounter and enterprise – for spiritual and cultural renewal for this generation and generations to come.

Job Purpose As a Marketing Executive at Waverley Abbey, you’ll play a crucial role in supporting the Marketing Department by executing digital marketing campaigns (predominantly email and social) and other key marketing activities as needed. The role encompasses all areas of marketing execution and will develop and grow with the right candidate. However, your primary focus will be on digital marketing: organic social media, email comms and marketing, community engagement, and paid social media. By doing so, you’ll help increase brand awareness, drive engagement, and expand our reach among both existing supporters and new audiences.

Organic Community Social Media Management

> Manage organic social media channels, ensuring consistent and engaging content across platforms.

> Plan, schedule, and publish posts that reflect Waverley Abbey’s mission and values.

> Monitor performance, identify opportunities for growth, and optimise content for engagement and reach.

 > Increase community engagement across digital platforms by monitoring and responding to reviews, comments, and messages in a timely and brand-appropriate manner.

> Foster positive interactions that strengthen relationships and enhance brand reputation.

> Provide regular insights to the team on engagement trends and feedback. Paid Social Media Ads Management

> Support the execution of paid social media campaigns across platforms such as Meta, LinkedIn, and TikTok.

> Monitor performance, optimise ads for ROI, and provide regular reports to the Senior Marketing Manager and Head of Marketing and Communications. Email Campaign Set-Up

> Build and schedule email marketing campaigns, including building/designing the emails, list segmentation, content creation, scheduling, and performance reporting. Ensure emails are optimised for deliverability, open rates, and click-through rates.

> Ensure emails are optimised for deliverability, accessibility, open rates, click-through rates and email best practice standards.

> Support continuous improvement through testing and data-driven recommendations. Brand Management

> Support the implementation of the organisation’s brand guidelines across all digital marketing activities.

> Ensure consistency and alignment with brand values, messaging, and visuals. Support Strategy Development

> Contribute to the development and execution of marketing strategies and campaigns that increase brand awareness, drive engagement, and expand our reach to both existing supporters and new audiences. Collaborative Working

> Contribute to a positive, collaborative, and supportive environment within the Marketing & Communications team.

> Provide technical guidance and support to team members regarding digital marketing tools and platforms, helping to build a culture of continuous learning and development. In Addition

> Carry out any other reasonable tasks as requested by your line manager or as required by the needs of the organisation.

Requirements - Essential

>Due to the nature and context of this role, there is a genuine occupational requirement for the postholder to be a practising Christian, in accordance with Schedule 9 of the Equality Act 2010. The postholder will be expected to affirm the Statements of Faith of Waverley Abbey Trust and to demonstrate a commitment to its Christian ethos in the way they carry out their duties.

> Excellent written and verbal communication skills with the ability to devise compelling, on-brand and audience-relevant copy with little external input

> Exceptional attention to detail, with outstanding spelling, grammar and proofreading skills, and the ability to consistently produce accurate, high-quality content

> Excellent working knowledge of HubSpot for both email creation, social media scheduling and CRM management

>Good level of experience of paid social media advertising platforms and strategy (e.g., Facebook Ads Manager)

>A passion for marketing and a keen interest in utilising digital channels

> The ability to work effectively in a collaborative team environment.

> Excellent organisational skills with the ability to manage multiple

> tasks and meet deadlines in a fast-paced environment.

>An appetite to learn on the job and deepen skills Requirements 

Desirable

>A qualification in digital marketing or a relevant field.

 > Experience working in marketing for a Christian charity or organisation.

>AI tool management – using AI tools to work smart not hard

 MAIN TERMS OF EMPLOYMENT Type of contract Full time permanent. Salary range £26,500 Hours of work 36.25 hours per week Place of work Hybrid working pattern, two days minimum in office, Waverley Abbey House, Farnham. Pension and life assurance After satisfactory completion of the probation period, you will be eligible to join the Group Personal Pension plan. Employees contribute a minimum of 5% of salary when joining Aegon (the company pension scheme), with Waverley Abbey contributing 3% in the first year, increasing to 5% thereafter.  Annual holiday 25 days pro rata (plus public holidays) per calendar year.

Are you a creative and passionate fundraiser who loves developing inspiring campaigns and creating meaningful supporter experiences?

We are looking for an enthusiastic and proactive Fundraiser to join our ambitious Fundraising Team at one of the most exciting times in St Elizabeth Hospice's history.

Working within the Individual Giving Team, you will play a key role in delivering multi-channel fundraising campaigns, Regular Giving, seasonal appeals and our flagship Christmas Appeal, helping to grow income and build lasting relationships with supporters. You will also support our In Celebration fundraising, developing meaningful ways for people to celebrate loved ones and special moments while supporting hospice care.

You'll contribute to some of the hospice's most loved fundraising activities, including Light Up a Life, Suffolk Remembers, remembrance appeals and celebration giving, helping to create experiences that supporters remember for years to come.

This role can be carried out either at the hospice in Ipswich or in the Great Yarmouth and Waveney area.

As St Elizabeth Hospice prepares for a transformational Capital Appeal and continues to expand services across east Suffolk, Great Yarmouth and Waveney, you'll also have the opportunity to contribute to one of the most significant fundraising campaigns in the hospice's history, gaining experience across strategic fundraising initiatives alongside day to day campaign delivery.

Working closely with colleagues across Fundraising, Marketing and Communications and Clinical Services, you'll help tell powerful stories, deliver exceptional supporter experiences and ensure every interaction reflects the warmth, compassion and ambition of St Elizabeth Hospice.

This is a varied and rewarding role for someone who enjoys bringing ideas to life, working collaboratively and making a genuine difference every day.

We are looking for someone who is:

· A genuine people person who enjoys building meaningful relationships.

· Creative, curious and full of ideas.

· Compassionate and emotionally intelligent.

· Organised and able to manage multiple priorities.

· Confident communicating with a wide range of people.

· Collaborative, enthusiastic and supportive.

· Passionate about hospice care and the difference fundraising can make.

Please note that interviews will be held on Thursday 23 July 2026.

St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero-tolerance approach to abuse, neglect and discrimination of any person. As such, all posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks. We have a range of robust safeguarding policies in place which promote safeguarding across the hospice and staff are expected to undertake regular, mandatory safeguarding training to equip them with the knowledge and skills to identify and respond to potential risks.

St Elizabeth Hospice is an independent charity and hospice, which improves life for people in the East Suffolk, Great Yarmouth and Waveney areas living with a progressive or life-limiting illness.  Established in 1989, the hospice has built a reputation for delivering high-level care to patients and the community it serves. Through medicine and therapy, they ease pain; give life purpose and make life liveable. Last year the charity supported over 4,000 patients and their families.

The hospice’s work is centred on the individual's needs and they provide specialist support wherever it is needed; whether that is in the home, another setting in the community, in hospital or in the hospice itself. Support is provided to patients and their families via the Inpatient Unit, the Community Care Unit, including outpatient’s clinics, home visits from the community nursing, medical or therapy team, the OneCall 24/7 telephone helpline and bereavement support.

In 2023, St Elizabeth Hospice merged with East Coast Hospice to form a collaborative approach to developing achievable and sustainable specialist palliative care services for people living the Great Yarmouth and Waveney area.