Supporter Planning Manager Jobs in Newcastle

Reporting to: Service Delivery, Support Manager

Location of work: Flexible. This post holder will be based at home. The role will require irregular travel throughout the UK with minimal overnight stays. 

Contract type: Temporary. Term time only. 5 days/35 hours per week, although flexible hours may be considered.

Contract Length: 1-year fixed term with the possibility to extend.

Salary: £25,500 FTE (pro rata to reflect term time only working pattern to £22,440)

BACKGROUND    

Magic Breakfast is a registered charity providing healthy breakfasts to children and young people in the UK who arrive at school too hungry to learn, and expert support to their schools. Over 300,000 children and young people are on roll at Primary, Secondary, ASL / Special Educational Needs Schools and Pupil Referral Units that the charity works with, in disadvantaged areas of Scotland and England. Providing breakfast ensures that children start their school day with the energy and nutrition they need to be able to make the most of their morning lessons.  Magic Breakfast also undertakes research, and campaigns for long-term solutions to end hunger as a barrier to learning. 

JOB PURPOSE  

Magic Breakfast’s mission is to end child morning hunger in the UK now and for good. The Service Delivery Support Coordinator will support the growth, membership and data management of our Service Delivery footprint across the whole of the UK.   

KEY RESPONSIBILITIES:   

• To ensure membership renewals of supported schools are processed each year including contract renewal and payment as well as disengaging schools. 

• To ensure accurate impact and performance reporting for each school is reviewed and sent to the relevant Engagement Partner including Local Authority Impact reports.

• To ensure our expression of interest list is up to date with all relevant information captured.

• To recruit schools through either our expression of interest list or through commissioned income contracts ensuring discussions on provision type and set up including advising engagement partners and operations of new schools and requirements.

• To ensure all service delivery general enquiries are picked up and responded to.

• To support with the booking of meetings and travel and any other required administration and coordination tasks across Service Delivery.

• To ensure all data held is accurate and up to date. 

General:   

• By contributing to team meetings, sharing best practise and support colleagues and team members where necessary in line with Magic Breakfast’s ways of working. 

• By helping to maintaining a positive working environment; keeping the vision of Magic Breakfast at the heart of everything we do. 

• By upholding a culture that keeps children and young people at the heart and encourages our values of openness, collaboration, bravery, compassion and a solutions-focussed approach. 

• By working collaboratively across the organisation to build good working relations. 

• By adhering to all Magic Breakfast policies and procedures. 

• By ensuring everything is compliant with current legislation, policies and procedures. 

• By undertaking any other duties commensurate with the role. 

PERSON SPECIFICATION  

Skills and abilities   

• The proven ability to communicate messages confidently, engagingly and with impact across a variety of audiences. 

• Possess excellent communication skills, organisational skills and stakeholder management capabilities.

• High level of competency in the use of Microsoft Office packages and Salesforce or a similar CRM 

• Good use of judgement in terms of when to escalate and when to delegate.   

• Confidence in using Microsoft Word IT packages.   

Knowledge and experience   

• Experience of customer support. 

• Experience of engaging with customers. 

• Experience of working against targets.

• Working remotely with multiple customers and stakeholders. 

• Demonstrate working knowledge and understanding of the charity and education sector along with a commercial awareness.

• Be a collaborative team player with the confidence to effectively contribute remotely across teams and departments.

Other   

• Share a passion and commitment to Magic Breakfast’s aim of alleviating morning hunger as a barrier to learning for children in the UK.

• Embody the charity’s values, behaviours and ways of working.

• Demonstrate positive mindset, flexibility and openness to agile working and change.

WHAT WE OFFER

At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.

Please find attached our job pack

APPLICATION PROCESS

While Magic Breakfast welcomes applications from everyone, to better serve its communities it has identified that we would particularly benefit from: young people earlier in their careers, people who have lived experience of poverty, navigating socio-economic adversity or were eligible for free school meals, and people from a minority ethnic background. 

Should you wish to discuss the role before applying please email our People and Culture Team, recruitment @magicbreakfast . com

Closing date - 2nd February at 11:30pm

Shortlisting - 3rd - 5th February

1st round interview - 13th - 14th February

2nd round interview plus an Informal interview - 19th February

We reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

About Cord

Cord is an international charity working to make peace a reality where people don’t have the freedom to exercise their rights. We work to build the relationship between those in power and local communities. 

We believe that people flourish when all parts of society work together. Peaceful relationships make that possible. The simple act of talking begins a journey of growth which transforms mistrust, includes the excluded and turns adversaries into allies.

Cord operates in eight countries and implements programmes in the following areas:

• Empowering Women & Girls
• Accessing Fundamental Freedoms
• Climate & the Environment
• Economic Empowerment
• Supporting Stronger Societies

We are a small, committed team who love working together to make a huge impact. If you like the sound of us, then take a look at the recruitment pack and come and join our team!

About the Role

Are you someone who is passionate about seeing positive change in our world? Can you bring knowledge and creativity in designing innovative and effective peacebuilding programmes?

We are looking for someone to support our programmes and institutional fundraising with excellent writing skills, who is passionate about addressing the root causes of and inequalities caused by conflict. You will be someone passionate about the work Cord does and who can bring technical institutional funding expertise alongside peacebuilding knowledge to our small and committed team.

In this role you will lead the development of new programmes and institutional funding bids in line with Cord’s peacebuilding approach and 5 main programme areas. You will manage proposal submissions to Cord’s key donors such as the EU, US State Department, GIZ, SDC, UN Peacebuilding Fund etc. You will be working closely with country teams to design and write proposals based on strong project designs developed in partnership with our local partners.

The role will also operate at a strategic level by managing Cord’s relationships with key donors and shaping how Cord communicates about its programmes and the added-value that Cord brings.

If you like what you read and are passionate about real and lasting change, come and join us and be part of the Cord story.

About Chapter One

Chapter One is a growing charity dedicated to ensuring every child has access to one-to-one reading support at the time they need it most. 

Our innovative Online Reading Volunteers Programme aims to support 3,300 children facing disadvantage during the 2024-25 academic year, pairing five to eight-year-old children with reading support volunteers from over 140 local and national businesses. Our unique approach requires volunteers to commit just 30 minutes a week for an entire academic year, using our bespoke digital platform. The results are transformative, significantly boosting children's reading confidence and ability. Our ambitious five year plan targets growth of 20% year on year.

For more information about our programmes please visit our website. Please also take some time to visit our social media channels and watch our videos.

About the role 

With ambitious targets to support thousands more children by 2029, Chapter One is seeking a passionate, energetic Fundraising Officer to be an integral part of our Fundraising team. Reporting to our Trusts & Foundations Manager, you’ll generate income from a range of existing and new trusts and foundations, along with individual fundraising activities to contribute towards the 2024-25 fundraising target of £278,000, rising to £348,000 in 2025-26 in which you’ll have an individual target.

This new role is ideal for an early career professional who can write creative, compelling bids and build impactful relationships to make your mark in a fast-growing charity which is flexible and agile. You’ll be a proactive, determined self-starter and have high standards for yourself and others. You’ll develop and manage a funding pipeline by investing in thorough research and relationship cultivation, and you will thrive in working with funders, partners and supporters on a day -to-day basis. 

Key Responsibilities

Deliver the fundraising plan 

● Work collaboratively with the Trusts & Foundations Manager to grow Chapter One’s fundraising portfolio and meet agreed income targets from trusts and foundations. 

● Maintain a portfolio of existing trusts and foundations, ensuring an excellent cultivation and stewardship journey​ in order to build relationships and maximise income. 

● Proactively identify and research new prospective trust funders, finding creative ways to engage with them to secure support.

● Create compelling and tailored fundraising applications and reports, ensuring there is a strong emotional case for support and accuracy, to inspire prospects and supporters across trusts and foundations. 

● Contribute to the highest levels of donor care for supporters, including creative stewardship, adhering to all grant conditions and responding in a timely manner to all enquiries from supporters and prospects. 

● Research, interpret and present data about literacy and impact that makes a compelling case for Chapter One’s programmes. 

● Contribute to internal planning and budget setting for restricted and unrestricted activities, setting out clear plans and a pipeline for income generation from trusts and foundations.

● Work with the Trusts & Foundations Manager, Corporate Partnerships team and Communications team to support the development of strategies and campaigns to grow individual giving from existing volunteers and supporters.

● Undertake administrative duties to support the delivery of individual fundraising initiatives including matched-giving campaigns and Payroll Giving. 

● Work closely with the Trusts & Foundations Manager, Business Development Manager, Corporate Partnerships team and Communications team to ensure a cohesive approach and maximise all fundraising opportunities.

General

● Oversee and maintain specific fundraising administrative processes, including

recording of activity on the Salesforce CRM and internal databases.

● Maintain up-to-date knowledge of fundraising regulations, networks, and developments across the sector. 

● Adherence to Chapter One’s Donation Acceptance Policy.

● Contribute to forecasting and regular reporting, producing verbal and written reports for senior management as required.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

● A commitment to Chapter One’s mission and values.

● Experience of fundraising, ideally from trusts and foundations.

● A demonstrable track record of successfully generating income and achieving targets. 

● An ability to create compelling and successful fundraising applications and proposals. 

● Excellent written communication skills, with an understanding of how to tailor communications for different audiences/contexts.

● Strong interpersonal skills, with the ability to build and manage relationships with a range of stakeholders, both internally and externally. 

● Evidence of effective prospect research, growing and managing a pipeline, planning for your portfolio and increasing income​.

● Good financial acumen and proven ability to present complex financial information accurately.

● Excellent organisational skills, attention to detail and high levels of accuracy.

● Ability to effectively work under pressure and manage conflicting priorities.

You’ll be more successful in the role if you have:

● Experience of individual giving or employee fundraising.

● Experience of working in a charity that has a strong corporate volunteering offer.​

● Experience using the Salesforce CRM Non-profit Success Pack.

Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.

Chapter One is committed to safeguarding children and young people. All postholders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.

About Smile Train

Smile Train is changing the world one smile at a time. Our goal is to transform every person's life impacted by a cleft lip or palate. We train and support doctors and medical professionals to provide our beneficiaries with free, lifechanging comprehensive cleft treatment. Our sustainable model has allowed us to reach 1.5 million children in 90+ countries and we’re just starting. We are truly changing the world one smile at a time.

Smile Train is looking for exceptional people to join a worldwide team of dedicated, passionate professionals. Our team is creative and highly motivated individuals working to make a positive impact. Join us!

Reports To

UK Fundraising Director

Summary

We are looking for a highly skilled Legacy Manager with demonstrated experience, preferably within the charity sector or comparable commercial environment. The role will involve primarily working from home and must be situated in or near London to attend regular in person meetings with key staff.

Key responsibilities

Take responsibility for a portfolio of around 300 legacy pledgers in order to deepen relationships and offer excellent stewardship to ensure that legacy pledgers feel valued by STUK and their pledge is retained.
Act as the first point of contact for legacy enquiries, both internal and external, responding with authority, sensitivity and diplomacy, so that legacy enquirers and intenders choose to leave STUK a gift in their Will.
Plan and deliver a programme of marketing and advertising to promote legacy giving and grow our pipeline of legacy supporters. This will include contributing to campaign strategy development; producing marketing materials including newsletters; and consulting with the Head of Individual Giving re legacy mailings.
Undertake general legacy communications including developing a tangible legacy vision, make phone calls, arrange one to one meetings and write personal notes/letters.
Organise at least 2 – 3 legacy events per year including post-event follow-up.
Organise legacy stewardship activities such as recognition mechanisms.
Liaise with and oversee the administrative work of Legacy Link, our legacy administrators.
Keep accurate and up-to-date records of all legacy activity on Salesforce and in shared files.
Provide useful data insight and analysis producing regular statistical, qualitative and financial reports of legacy activity.
Manage in memoriam marketing.

Travel

There is limited but regular travel into London for regular team meetings as well as periodic travel as needed around the UK for meetings with legacy pledgers and to organise legacy events.

Required Education and Experience

5+ years of relevant experience with exposure to legacy marketing and liaison with legacy enquirers, considerers and pledgers preferred.
A proven history of generating significant growth in key legacy metrics such as numbers of legacy enquirers and pledgers.
Demonstrated success in developing substantive donor relationships and in supporting senior management and programme staff, to execute donor and engagement strategies.
Excellent verbal and written communications skills and strong interpersonal skills with the ability to interact with both management and donors.
Extremely detail-oriented with strong organisational and time management skills.
Able to take ownership of a process and to use problem solving skills to resolve issues.
Able to make sound decisions based on analysis, experience and judgment.
Able to function both independently and as part of a global team.
Familiar with the MS Office and donor management systems. Knowledge of Salesforce and First Class preferred.
Bachelor’s degree or equivalent, although an equivalent combination of education and experience may be accepted as a satisfactory substitute for this required level of education.

Application Information

Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates from all groups and communities to apply. To apply, please complete the application online. Include your CV, [a writing sample-an existing example of your writing; no need to create something new], and a cover letter that describes why you believe you would be a good fit for Smile Train and this role. We encourage interested applicants to apply as soon as possible

Job Title: Event Manager

Area of Support: GSG Impact Leadership Meeting

Duration: January - June 2025

Location: Remote

GSG Mission & Objectives

GSG Impact is a global not-for-profit organisation, established under the 2013 UK G8 presidency, with the goal to create the infrastructure and incentives for capital to flow for measurable, positive social and environmental impact.

We do this by creating, accrediting, and supporting national impact institutions - GSG National Partners. Today we are responsible for over 40 National Partners covering 60% of the global population. Over 50% of our National Partners are in emerging markets, with many more in development. Collectively GSG Impact and our National Partners work together as the GSG Impact Partnership.

We are a powerful global movement, developing innovative impact investment solutions and driving national and international policy and regulatory change to enable these solutions to be adopted at scale.

Our mission is to build impact economies across the globe, creating the infrastructure and incentives for capital to flow for the SDGs & climate goals.

Job Summary:

GSG Impact is looking for an Event Manager to support the organization of the annual Global Leadership Meeting (GLM), which will take place in Japan from May 20 to 22, 2025.

The GLM is a three-day, highly interactive international event designed as a workshop experience. It is organized in partnership with our local partner, the Japan National Partner. This invitation-only event has approximately 150 attendees from over 60 countries.

The Event Manager is responsible for the logistics planning and execution of this event, ensuring its success, on-budget, and alignment with GSG and Japan National Partner goals.

This role requires exceptional project management skills, attention to detail, and the ability to coordinate with stakeholders in different time zones to deliver a high-quality experience.

Key Responsibilities:

1. Event Planning, Coordination & Execution:

● Manage a comprehensive event plan, including budget and timeline.

● Create a simple mini website or online tool to communicate clear information about the event and manage registrations.

● Manage event communications with invitees: plan, draft and send out invitations and reminders to register for the event.

● Support attendees with Visa requirements

● Support GSG Impact team with travel requirements and accommodations

● Act as the primary point of contact for attendees’ requests regarding logistics (e.g., accommodations, travel, and food requirements).

● Communicate with the event venue to create the right setting for the event.

● Communicate with the event hotel to ensure a smooth booking process for attendees.

● Collaborate with local stakeholders to research and recommend venues and suppliers that align with event goals and budget.

● Manage event-day operations, including staff coordination, troubleshooting, and ensuring a smooth guest experience.

2. Stakeholder Communication

● Provide regular updates on event progress, challenges, and milestones to key stakeholders.

3. Budget Management

● Maintain a detailed event budget to ensure the event is delivered within the approved budget.

● Negotiate contracts with vendors and suppliers to ensure cost-effectiveness.

4. Post-Event Analysis

● Conduct post-event evaluations to gather feedback, measure success, and identify improvement opportunities.

Qualifications

Experience:

● Proven experience (5-8 years) in event planning and management, including large-scale events.

● Proven experience with international events and complex contexts.

● Experience working with multiple stakeholders.

Skills & Competencies:

● Strong organizational and multitasking abilities.

● Excellent interpersonal and communication skills, both written and verbal.

● Proficiency in event management software and online tools.

● Budgeting and financial management skills.

● Problem-solving skills and ability to work under pressure.

● Time adaptation and flexibility to collaborate effectively with stakeholders across different time zones.

Additional Requirements:

● Willingness to travel.

● Ability to lift and carry event materials as necessary.

Note: This job description outlines the general responsibilities and qualifications for the role. It is not exhaustive and may be modified as needed by the organization.

Work Environment:

Our work environment is inclusive and collaborative, designed to support a diverse, global team. Operating primarily online, we use digital tools and flexible communication strategies to stay connected across different time zones and locations. We foster respect, transparency, and teamwork to ensure everyone feels valued and empowered to contribute.

Payment Terms and Rate

We prefer candidates who operate as self-employed or through their own company and can invoice for services (equivalent to a freelance/contractor arrangement). The day rate for this role is £250, we estimate approximately 100 working days for this role.

We've been harvesting rainwater in remote communities for almost 40 years. Our work improves health, reduces poverty, builds climate change resilience and increases the attendance of girls at school. We are looking for someone special to join our small team in an exciting new fundraising role - could that be you?

Our new CEO joined in March 2024 and has led the development of a new three-year strategy focusing on the expansion of our existing programmes in Africa - income growth is vital to support this aim.

This new role will be responsible for generating an increase in our income from fundraising channels largely not explored by the existing team. You would work closely with the CEO but would need to be comfortable being highly autonomous and self-sufficient. You would have demonstrable success and in-depth knowledge of at least three of the following fundraising channels: corporates, individuals, community/events, major donors, legacies.

Please note:

• If you would like to apply, please review the Role Pack as this contains details of the type of experience, knowledge, skills & attributes we are looking for - these elements will be used for shortlisting candidates and to identify areas to explore during interview.
• This role is remotely based but it important you live in/near London to meet with the CEO and funders.

The Trusts and Grants Manager will develop and implement a strategy to grow income from trusts, foundations, and institutional funders. This role requires a highly organised, results-driven individual with excellent written communication skills and the ability to build strong relationships with funders.

The ideal candidate will have a proven track record of securing five- and six-figure grants, be confident in designing persuasive proposals, and can analyse financial and project data to ensure accurate reporting.

This is an exciting opportunity for someone who is passionate about making a tangible difference to the lives of people living with migraine.

Supporter Development Officer

We have an excellent opportunity for a proactive and professional team player with outstanding communication, decision making and interpersonal skills and a strong customer service ethic.

Apply now and join a busy Supporter Development team who cover a number of areas including raffles, lottery, membership, regular giving, reactivation, consent management, gift aid and cash giving.

Position: Supporter Development Officer

Location: Remote (with monthly onsite attendance in Sidmouth)

Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday

Salary: £30,515 per annum

Contract: Permanent

Closing date: Tuesday 28 January 2025

About the Role

As Supporter Development Officer, you will deliver campaigns and activities for the Supporter Development side of the Individual Giving team, successfully managing the supporter development activity in line with the agreed annual targets and the Fundraising Strategy. Working with the Senior Supporter Development Officer and the Supporter Development Manager, you will deliver the supporter development roadmap, continuously monitoring performance and making improvement recommendations.

Principle duties include:

· Managing integrated donor journeys on channels such as online, post and social, with a donor centric approach.

· Inputting into and delivering the Fundraising Strategy within the Supporter Development Team.

· Working within the Supporter Development Team to deliver a donor centric lifetime value optimised approach.

· Report on the targets and KPIs of campaign activity.

· Applying a test and learn strategy for supporter journeys, and sharing learnings with the Supporter Development Team, upskilling team knowledge and experience within key areas of delivery.

· Project managing campaigns and activity including expenditure budgets.

· Working closely and in partnership with The Donkey Sanctuary’s external agencies to deliver campaign activity.

About You

With experience of working with databases and spreadsheets, you will have a high level of data protection/GDPR knowledge and meticulous application.

You will also have experience of:

· Demonstrable experience of managing fundraising or customer service campaigns and activities.

· Project management experience.

· A proven track record of working within a team environment with complex internal stakeholders.

· Experience of managing direct marketing budgets and of supporting direct marketing analysis to enhance the performance of channels, products, and specific appeals.

· Knowledge and experience of CRM systems.

· Able to maintain a high level of accuracy and attention to detail whilst working with a number of conflicting demands and deadlines.

What you get in return…

· Competitive pension.

· Life assurance.

· 31 days holiday (including Bank holidays), rising to 34 with each full year of service.

· Wellbeing team.

· Recorded Pilates classes.

· Long service awards.

· Healthshield plan

· Free parking.

· Subsidised restaurant and shop.

About the Organisation

The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Fundraising, Supporter Experience, Supporter Care, Customer Service, Project, Project Management, Fundraising Officer, Supporter Experience Officer, Supporter Care Officer, Customer Service Officer, Project Officer, Project Management Officer, Customer Service Agent, Customer Service Executive, Customer Service Support, Customer Service and Fundraising Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

Location: Flexible within the UK. Home-based, blended or fully office based (from our offices in Belfast, Cardiff, Edinburgh or London).

Closing Date: 27 January 2025

Ref: LT 1323

Working with the head of content, as content manager you’ll play a key role in delivering our business-to-business (B2B) content strategy. You’ll create B2B audience-led content that grows brand awareness, increases engagement, and generates marketing leads for our digital products and services.

Who we are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

Here are some of the benefits we offer:

• We offer an outstanding pension scheme including employer contributions of up to 9%, 11% or 13% (age-linked).

• Enhanced parental leave.

• Private BUPA insurance.

• 25 days annual leave plus bank holidays, with service-linked increases as well as three goodwill days over the Christmas period.

• Staff wellbeing allowance of up to £25 per month / £300 per year.

Please see our careers page for the full list of benefits we have to offer and why Energy Saving Trust is a great place to work.

The team

This role sits in the content team, which is part of the wider marketing, digital and technology department. The team offers a warm and supportive environment for colleagues, both in person in the office and online via our Teams channel.

• We are collaborative – we work closely with colleagues in different departments, as well as external suppliers and agencies.

• We are expert – we’re responsible for advising colleagues on our specialist area.

• We are supportive – we work closely as a team, helping make sure we achieve the best we can together.

The role     

The role brings together strategy and creativity, allowing you to hone your content skills while practice your organisational and stakeholder management abilities. As a content expert, you’ll champion best practice across the wider team.

You’ll drive brand awareness through meaningful engagement with our B2B audiences. You’ll also have the chance to help the UK reach net zero by empowering businesses to reduce emissions and meet their sustainability goals.

What you’ll do

• Lead on business content requests to plan, create, edit, schedule and publish content for our B2B audience.

• Support the website manager to implement and test improvements to the business section of our website.

• Work with digital marketing to ensure content decisions, creation and auditing are shaped in line with our SEO strategy and keyword research.

• Liaise with internal stakeholders to ensure content meets our strategic priorities and editorial standards.

What you’ll bring

• Demonstrable experience of delivering a content strategy and planning, writing and managing content to grown awareness, engagement and marketing leads for B2B audiences.

• Ability to work with stakeholders at all levels and be highly organised with ability to prioritise work effectively and manage projects independently.

• Excellent attention to detail and demonstrable experience of writing website copy, blogs, newsletters, news stories, key messages, and other marketing collateral, and commissioning agencies to make films, animations and photos.

To Apply 

Please click the apply button and continue your application through our recruitment portal. 

Applications close 9am, Monday 27 January 2025. Interviews are intended to be held Monday 3 and Tuesday 4 February 2025.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Reasonable adjustments: We are a Disability Confident Committed employer. We want to ensure that our recruitment process is inclusive of and accessible for, everyone.

If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch. 

Flexible working: We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best.

We will be happy to discuss this and our blended working model at the interview stage with you.

Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK.

Diversity and inclusion

Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.

We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.

We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the minimum criteria for a role. 

This experienced helpliner will help us grow our reach and better support people affected by migraine. We are looking for a dedicated and passionate self-starter with the ability to prioritise their own workload whilst supporting our community.

The ideal candidate will be engaged and willing to learn with a proven track record of delivering support services within the charity sector. They will be an excellent communicator who is good at self-motivating in a remote role and has experience in building meaningful relationships with a range of stakeholders. They will also be able to multi-task on a daily basis by supporting our service users through a range of platforms.

Experience of supporting service users face to face, being able to extract data for reporting, grow existing services and the ability to deliver presentations would also to desirable.

We’re IPWSO, the international umbrella body for Prader-Willi syndrome (PWS) associations around the world. We want to hear from candidates who can effectively convey the life-changing impact of our work, motivate our community to support our work, and ensure that the educational resources we provide reach those who need them most.

Our membership comprises PWS associations in 47 countries and we support individual families and professionals in over 70 other countries.

We have a staff team of four who work in conjunction with dedicated volunteers from around the world.

Key Fundraising Responsibilities

• Develop communications content that will invigorate our existing donors and inspire new ones leading to increased giving by individuals to IPWSO.
• Focusing in particular on our website and social media channels, communicate our achievements, impacts and needs with a view to influencing IPWSO’s online supporters to make donations and engage in fundraising initiatives.
• Provide outstanding donor care to encourage a high level of retention and repeat donations.
• Work with IPWSO’s Fundraising Committee on a variety of fundraising initiatives, which may include a new collaborative global fundraiser to be rolled out in 2025.
• Act as the organisational lead for IPWSO’s CRM (Donorfy) and utilise it to improve the donor journey.
• Develop a robust pipeline of case studies for use in our fundraising campaigns.

Key Communications Responsibilities

• Act as the first point of contact for IPWSO’s public email address and social media channels and ensure that timely and appropriate replies are issued.
• Manage IPWSO’s social media channels, creating original and engaging posts, and actively engaging with our audiences.
• Manage Google Ad Grant campaigns with an emphasis on growing our supporter base and increasing individual giving.
• Keep up to date with emerging trends in digital communications and social media, and recommend potential new channels for fundraising and audience engagement.
• Maintain and develop the IPWSO website ensuring its security and that it functions both as an effective supporter acquisition tool and a means by which people can easily access information about PWS.
• Produce compelling monthly newsletters and an Annual Report.
• Review and update IPWSO’s Communications Strategy in line with its Strategic Plan.
• Uphold and showcase the IPWSO mission and brand.
• Working with IPWSO’s Publication and Communication Committee, oversee the production and design of a range of educational resources for families and professionals.
• Oversee copywriting and proofreading within IPWSO.
• Support IPWSO’s members and liaise with its stakeholders internationally in support of our shared goals.

General Responsibilities

• Champion the vision, mission and values of IPWSO internally and externally.
• Comply with all relevant charity and other legislation.       
• Uphold IPWSO’s internal policies.
• Act as IPWSO’s Data Manager, ensuring our continued compliance with the Data Protection Act.
• Undertake other reasonable duties requested by the CEO.

Person Specification

Essential

• Significant fundraising experience including planning and delivering successful online fundraising campaigns
• A track record of securing donations from individuals
• Experience of donor stewardship
• Excellent presentation, writing and storytelling skills across a wide range of applications and for varied  audiences
• Excellent proofreading and editing skills
• Understanding of organisational branding
• Experience managing websites and social media platforms
• Excellent organisational skills with the ability to work under pressure and to strict deadlines
• Outstanding interpersonal and communication skills, with the ability to build and maintain positive relationships

Desirable

• Experience using Donorfy or another CRM
• Experience using Google Analytics and WordPress
• Experience managing Google Ad Grant campaigns 
• Experience working remotely
• Experience working with volunteers
• Experience working as part of a small team
• Experience working for an international nonprofit organisation
• Understanding of challenges facing people with disabilities
• Design skills, including proficiency in software such as Canva

Essential Personal Attributes

• Enthusiasm for IPWSO’s work and commitment to its vision, mission and values
• Confidence and ability to work well with people from different backgrounds from around the world
• Highly self-motivated and able to work on own initiative as well as part of a team
• Enthusiastic and positive attitude to work and willingness to learn new skills and support colleagues as needed

We are looking for an ambitious, experienced and creative fundraising expert who is committed to building upon a strong programme of fundraising whilst bringing in new initiatives to see the charity's income significantly grow.

Reporting to the Head of Fundraising, the post holder will work across multiple income streams, to develop innovative products and tools to engage our supporters and maximise and grow our income generation strategy and lifetime value of our supporters. You will develop high-level community and third-party relationships and events that lead to long-lasting relationships and long-term support for Dreams Come True.

Strategy & Budget Management

● Work with the Head of Fundraising to deliver a strategy and Ops plan that covers Community, Events, Mass, and third-party Fundraising.
● Support the Fundraising Executive to project manage an existing portfolio of events and introduce new products to grow the programme, incorporating digital/virtual fundraising.
● Review the portfolio of events and build new income generation opportunities for 25/26 and beyond to uplift income and grow supporter participation.
● Set, monitor, and report against budget figures, feeding into forecasting and monthly KPIs, and reporting any concerns to the Head of Fundraising.
● Lead the development and growth strategy for third-party relationships and high-value community supporters.
● Undertake regular reviews of activity including ROI analysis, report progress v budget, and implement actions as required.
● Lead on Identifying new opportunities for community grant funding including but not limited to supermarkets, round tables, rotary, masons, golf clubs, sports clubs, and schools.
● To provide excellent analysis, evaluation, and reporting on fundraising activity to the Head of Fundraising, drawing conclusions and making recommendations for future activity.

General

• The ability to write and present compelling cases for support across a range of audiences.
• To keep up to date with the latest event trends and bring creative suggestions to the programme of work to continuously test and learn, engage new supporters and drive new income opportunities
• To work closely with Dream Team, to keep updated with Dream stories and use a range of methods, to effectively communicate these to all supporters
• To introduce new products to grow the programme - including digital/virtual fundraising and mass fundraising events.
• Manage the Fundraising Executive, ensuring they have a robust work and development plan in place.
• Support, motivate and develop fundraising volunteer roles, ensuring they have a clear understanding of DCT to enable them to represent the charity’s work effectively.
• Grow our Events programme, developing plans to recruit, convert, retain, and develop donors to deliver income growth across the portfolio.
• Diversify the organisation's overall regional events portfolio by leading product development.
• Manage the relationships with external event suppliers.
• Work collaboratively with the Head of Fundraising to build and grow existing fundraising digital products and generate new initiatives to drive income.
• Manage the Fundraising Executive to develop propositions for the wider community fundraising work.
• Provide talks and presentations to high-value community organisations.
• Provide support in other areas of Fundraising and the Head of Fundraising when required

The Service Manager will oversee the delivery of tailored support services for those experiencing homelessness in County Durham.

You will ensure effective management of community homes and dispersed properties, supports companions’ welfare and development, which maintains compliance with safeguarding, contractual, and Health & Safety standards.

The role includes leading a dedicated staff team, developing person-centred pathways, and supporting community reintegration, making a significant impact within a growing, values-driven charity​. The post holder will work closely with the implementation and project team at Emmaus North East and colleagues at Durham County Council and other partners to ensure those experiencing homelessness receive the highest quality support.

Important Information

How to Apply: You can visit our website to download an application pack, application form and equal opportunities form. If you have any difficulties accessing these documents please get in touch with us.

Closing Date: 27/01/2025, 12pm | Hours: 18.5 Hours Per Week | Salary: £17,500 (FTE £35,000| Period: 3 Years*

Please note: full-time hours may be available for this role.

Got a question?

If you’d like an informal chat about this role, please email the SHAP Team with the subject heading ‘Recruitment – Service Manager.

About the Single Homeless Accommodation Programme (SHAP)

Emmaus North East is proud to deliver the SHAP service, on behalf of Durham County Council (DCC). This innovative service responds to the pressing need for a holistic support model that provides a pathway of provision for individuals experiencing homelessness.

SHAP is designed to offer flexible, person-centred support alongside appropriate accommodation. Its ultimate goal is to guide individuals towards independent living. The service addresses gaps in existing provision, ensuring that those who might otherwise be left without suitable support can access the tailored assistance they need.

About Emmaus North East

Emmaus North East is a regional homelessness charity with a difference – offering more than just a bed for the night to individuals who have experienced homelessness and social exclusion.

As part of a network of Emmaus communities across the UK, Emmaus North East provides a stable home for as long as needed, meaningful work experience within our social enterprises, access to funded training, and a real opportunity for the people we support to rebuild their lives and regain independence.

In the North East, our Companions contribute to the community by working in our social enterprises. These include house clearances, stock collection, merchandising in our charity shops, running our community launderette, and creating bespoke items from recycled wood in our workshop.

At Emmaus North East, we believe in empowering our Companions by fostering autonomy and providing a transformative path to recovery. We welcome people from all walks of life, understanding that homelessness has many causes.

With our new programme in County Durham, we are proud to extend our mission of creating lasting change and supporting individuals across the North East.

*We anticipate posts starting during February/March 2025 however start dates may change as a result of delays within pre-employment checks and changes to the project timeline.

We're looking for a Community Fundraising Manager - it's a great opportunity to develop a plan and deliver a diverse portfolio of fundraising activities to engage people with our work and contribute to our income.

You will manage a team to help develop innovative fundraising products, grow our supporter base and provide exceptional supporter stewardship.

Income generation  

• Responsible for supporting the development of a 3-year community fundraising income strategy to grow income from a modest base of £125k per year to circa £275k per year.
• Implement the operational plan for community fundraising income. 
• Plan, develop and deliver new community fundraising products, campaigns and events that will resonate with stakeholders including members, donors and volunteers to fundraise. 
• Work collaboratively with Comms, Marketing & Digital teams to develop and drive forward promotion of community fundraising to reach existing and new audiences, including developing content for social channels, e-comms, webpages and fundraising packs.
• Establish a network of community fundraisers, building relationships with community fundraising ‘champions’, and providing excellent supporter care and timely communication. 
• Evaluate community fundraising projects regularly and make changes when necessary. 

Leadership, management and collaboration 

• Lead the community fundraising programme in line with Marine Conservation Society values and organisational culture.
• Contribute to fundraising cross-team planning and strategy development. 
• Line management of 2 part-time Community Fundraising support roles with responsibility for operational delivery of their fundraising plans and performance management including, 1-2-1 meetings, appraisals, day-day performance management against KPI’s, motivation and objective setting. 
• Build collaborative relationships with peers across the charity. 

Governance & reporting 

• Manage the overall budget for community fundraising, including monitoring of income and expenditure against budget. 
• Setting, measuring, and reporting against agreed KPIs  
• Ensure the Community Fundraising team are accurately recording the receipt of donations and gifts received from supporters. 
• Ensure accurate financial and CRM supporter records are maintained and accessible. 
• Ensure all relationships comply with relevant charity law, GDPR requirements and the charity’s Ethical Fundraising Policy.
• Work with our Data Manager, Head of Marketing, and the Fundraising team to ensure the CRM database holds key, relevant profile information on supporters.
• Attend department and organisational meetings reporting on team related matters as required and cascading organisational priorities as appropriate.

Knowledge and experience (what you’ll know)

Essential

• A track record in community fundraising or similar, with the ability to demonstrate success in meeting financial targets and income growth. 
• Can demonstrate your experience of supporting the development of 3-5 year strategic plans 
• Experience of developing and leading on annual operating plans in line with strategic goals.  
• Can show your line management experience, including knowledge of successfully developing and motivating a team. 
• Can successfully set and manage multi-year budgets. 
• Good knowledge of and experience of working with CRM databases including the collection and storage of data in line with GDPR. 
• Sound knowledge of current fundraising trends and knowledge of fundraising policies, procedures and legalities. 

Desirable

• Experience of establishing and growing new community fundraising products. 
• Project management experience, able to plan and deliver within set timescales.

Skills & abilities (how you’ll do it)

Essential

• Able to take responsibility for delivering against objectives and monitor and evaluate operational and financial plans. 
• Excellent interpersonal skills including relationship building, influencing and negotiating with a wide diverse audience  
• Able to work as a leader and motivate others.
• Excellent written and verbal communication skills, including attention to detail.  
• Strong planning skills and the ability to manage a varied and busy workload while meeting tight deadlines. 
• Self-motivated and able to demonstrate creativity, initiative and work proactively 
• Ability and confidence to represent the organisation with potential and existing donors. 

Desirable

• Strong IT skills, including MS 365 tools (Teams, SharePoint, One Drive etc.) Word, PowerPoint, Excel etc.  

Personal Qualities (what you’ll bring)

A personal style in line with our values and our commitment to equity, diversity and inclusion: 

We are brave                                        We have integrity  

We are a community                          We are credible  

We are positive                                     We are solutions focused  

•  An innovative and creative thinker who is quick to generate solutions and ideas.  
• Comfortable with change, with a flexible and adaptable approach to work, with good prioritization skills. 
• Approaches problems with a creative and enabling mindset to seek solutions. 
• Responds positively to challenges – managing your personal responses when things get busy
• Comfortable and capable when working independently and on own initiative.  
• Motivated and focused in both the home working and busier working environments.  
• A good team player who builds open and supportive relationships. 
• A positive, optimistic, and ambitious vision for the future of Community Fundraising. 
• Collaborative and team-oriented approach, with the ability to work effectively with colleagues across different functions and levels.  
• Proactive and results-driven mindset, with a focus on achieving measurable outcomes.