Could you be our new Supporters Manager?

Support Through Court are seeking a talented Supporters Manager, with outstanding communications and organisation skills to help us grow our individuals’ income stream and develop supporter relationships. You'll be joining an enthusiastic and vibrant fundraising team who are passionate about the work of Support Through Court.

We are looking for an experienced supporter's fundraiser who will manage fundraising relationships with individual supporters through stewardship, engagement, appeals and events. You will be an excellent communicator, enthusiastic about developing pipelines as well as very organised and a team-player. You will ideally have at least 3 years of supporter fundraising experience. 

Reporting to the Senior Supporters Manager, you will be leading on and delivering effective stewardship plans and materials to keep our donors engaged. You will identify and cultivate potential new donors and foster the relationships to bring in new income for the charity. You will organise and deliver engaging events, and it will be key to work collaboratively with the wider fundraising team. 

You will need to be available to interview remotely on Tuesday 1st March 2022.

We are looking for a Supporter Relations Assistant for an 18 months fixed term contract to play a frontline role in tackling the climate crisis and building Friend of the Earth’s supporter base and grassroots strength. We’re looking for an innovative and passionate person to join our team and be a part of our mission to enhance and embrace the best relationships with the change-makers and protectors of our planet!

The team:
Our supporters put the Friends into Friends of the Earth. You will be providing administrative and project support to colleagues, acting as the first port of call for enquiries and will have a good overview of the Friends of the Earth’s activities. Our team also act as Friends of the Earth’s first point of contact for our generous donors, providing an excellent Supporter Care experience via multiple channels.

Key skills and attributes:
We are looking for an enthusiastic and committed customer service whizz who can juggle speaking to our brilliant supporters on the phone, moderating our social media pages, analysing data and processing donations. You’ll be adept at using CRM platforms, Microsoft packages such as Outlook and Excel and be a proactive self-starter who can hit the ground running, answering queries about climate change, the environment and protecting the natural world.
This is the perfect role for someone looking to start their career in fundraising or the charitable sector. Due to the varied nature of the role, no two days will be the same! We are looking for someone to start immediately.

Closing Date: 26th January 2022

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and a vibrant organisational culture.

We are an equal opportunities employer and are especially keen to encourage applications from people currently under-represented in the environment movement.

Friends of the Earth is an international community dedicated to protecting the natural world and the wellbeing of everyone in it. We lead campaigns, provide resources and information, and drive real solutions to the environmental problems facing us all.

Islamic Relief Worldwide is an independent humanitarian and development organisation, serving humanity for over 38 years. With an active presence in over 40 countries across the globe, we strive to make the world a better and fairer place for those affected by poverty, conflicts and natural disasters.

Islamic Relief UK (IRUK) is currently recruiting for multiple ‘Supporter Relations Assistant’ positions on a fixed-term basis (with the possibility of becoming a permanent role) to join its Corporate Services division. To manage IRUK’s switchboard and phone enquiry system and to administer the entry of data on the Raisers Edge database whilst delivering excellent supporter care. This will include processing donations, updating and maintaining supporter records and ensuring that information held is accurate, appropriate and up to date. Tasks also include dealing with complaints, enquiries, sending receipts etc.

The successful candidate must have or be:

• Demonstrable experience in a similar role
• Experience of using databases
• Excellent telephone manner/general customer service
• Experience of working with sensitive information
• Good levels of computer skills with experience of working with databases and competent in Microsoft Office applications such as Word and Excel.
• Fast and accurate data entry skills
• Good standard of numeracy
• Proven administrative skills
• Good written skills
• Ability to work in a methodical manner with attention to detail
• Ability to organise and prioritise own work and meet deadlines
• Must be a team player as well as being able to work on own initiative
• Strong empathy for the aims and work of Islamic Relief
• Knowledge of Data Protection Act

For more information, please click on the Documents tab above to view the full Job Description.

If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.

For more information on the excellent company benefits we offer our employees, please visit our website.

PLEASE NOTE: Interviews are expected to take place on 11/02/2022.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• screening clearance
• proof of eligibility to live and work within the UK
• receipt of satisfactory references

Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications that would require sponsorship.

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

Applicants should be sympathetic to the values of Islamic Relief:

(Sincerity, Excellence, Compassion, Social Justice and Custodianship)

Islamic Relief is an equal opportunities employer

Fixed Term Contract – until 30th April 2023

We have big goals over the next few years.

We’re going to be fighting for mental health in a way we never have before.

Together we’ll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Will you join us?

We are looking for a maternity cover for 16 months, to help us meet our goal of delivering an excellent supporter experience, every time. If you enjoy overseeing a large customer service team with ambitious goals, this is the role for you.

We have plans to become a ‘one stop shop,’ centralising customer service at Mind and resolving supporters needs in an efficient and memorable way, first time round. Our unrivalled service will support our three-year fundraising objective; increasing the number of supporters donating to us by 33%.

You will be responsible for managing the success of the Supporter Care team, comprised of nine full time members of staff. You will be responsible for ensuring the team successfully progresses through our agreed operational plans, in order to meet our ambitious strategic objectives for the period 2021-2024. You will need to measure and monitor team performance against service level agreements and key performance indicators, guaranteeing an excellent service for our internal and external customers.

You will need:

• Demonstrable experience in developing, tracking and progressing through operational plans, meeting strategic objectives
• Demonstrable experience of line managing staff including setting objectives, managing performance and staff development
• Significant experience of delivering and improving customer service, including managing and prioritising conflicting strategic priorities
• Experience setting, monitoring and developing performance to Service Level Agreements – both for internal teams and individuals as well as with external service providers.
• Proven experience in developing management reports to enable effective performance monitoring and analysis, relevant to strategic objectives

Closing date: Sunday 30th of January 202

Mind reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates – therefore we encourage an early application.

This position will initially, in line with current and potentially future guidance, be based from home. Post lockdown this role will retain some flexibility but post holders will be expected to be in the office a minimum of two days thereafter (or more, depending on the arrangements of your team).

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria.

Blesma Support Officer (North West) – Blesma, The Limbless Veterans

Are you an experienced welfare officer looking for a new challenge in the military charity sector that makes a difference?

We’re looking for a permanent full-time support officer to contribute their skills, experience, and personality to add value to our Blesma Support team within the Independence and Wellbeing department at Blesma, The Limbless Veterans. The role is a varied one, focusing on all aspects of welfare and support to our members. 

This home-based role is to support Blesma members in the North West of England by providing a lifeline to members by delivering effective wellbeing support to help reduce the negative impacts of disability and to assist them in leading independent and fulfilling lives. The role also involves representing Blesma and enhancing the charity’s profile within the local community of your area of responsibility. 

The Independence and Wellbeing team works collaboratively across the Association to ensure Blesma’s programmes and services can help our service personnel, veterans and their families.

Blesma is unique as a membership Association as well as a charity. Our members are the heart of all our work – therefore, the impact of Support Officers is clearly visible in the experiences of our inspirational limbless veterans.

If you are interested, and live within the following post code areas, IM, CA, LA, FY, PR, BB, L, WN, BL, OL, M, WA, SK or CW, please read the attached Job Description and apply with your C.V. and a Covering Letter detailing why you would be an ideal candidate for the role and how your experience and skills match those detailed in the Person Specification.

We are looking for someone with fundraising and digital communications experience who is passionate about human rights and wants to make a real difference to women and birthing people’s experience of pregnancy and childbirth. Birthrights is a small but mighty charity, so you need to be both strategic and hands-on.

You will be joining the engagement team, leading on individual giving, community and events fundraising, including managing the support and stewardship of fundraisers, donors and other supporters.

You will build and manage a diverse supporter database that is compliant with GDPR and supports timely, tailored and meaningful communications, so that donors feel valued and understand the impact of their support.

You will also support the Engagement Director in delivering the engagement strategy, which includes the delivery of fundraising social media campaigns and engaging, personalised digital communications to motivate and inspire – and ultimately to increase income and retention. You will also support the Chief Executive with securing grants from Trust, Foundations, corporates and other partners.

You will also help deliver the wider engagement team by contributing to social media and supporting the participation strategy – so more women and birthing people know about our services and can shape our work.

Supporter Experience Officer

As Supporter Care Officer, you will often be the first point of contact for the charity’s supporters. If you are a confident, natural communicator who is passionate about working for an organisation whose vision is of a world where everyone has access to the Bible and can recognise its value for them, their families and communities… then we want to hear from you!

Position: Supporter Care Officer (Maternity Cover)

Location: Flexibility available, but regularly required to work in Swindon (M4 corridor)

Hours: Full time

Salary: Up to £19,305 pa, plus competitive benefits package

Contract: 12 Month Fixed Term Contract

Benefits: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 25 day’s holiday (plus bank holidays) holiday trading, discounted gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Annual Staff Day, Life Assurance, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee and free car parking

Closing Date: Wednesday 26 January 2022

Interview Date: First interview Thursday 3 February 2022. Second interviews will be on Wednesday 9 February 2022

The charities mission is to bring the Bible to life around the world, driven by the conviction that when people engage with the Bible their lives can change, for good.

The Role

The Supporter Care Officer is often the first contact that supporters have with organisation, and responds to a variety of questions regarding appeals and products. Your work will include maintaining supporter records, placing orders and supporting events for the organisation, often dealing with a cross section of the public via email, telephone and letter. The role requires a broad knowledge of the organisation and an understanding of the charity’s Christian ethos.

The Supporter Care Officer also provides a service to staff, booking travel and acting as an information hub.

The organisation is currently working remotely, but in this role you will be required to visit and work at the Swindon office at least once a week. You will also enjoy benefits such as flexible working, pension scheme and flexible benefits.

About You

As Supporter Experience Officer you will be sympathetic to charity’s vision of a world where everyone has access to the Bible and can recognise its value for them, their families and their communities

You will have:

• Customer service background 
• Hands-on experience of using CRM databases as well as Microsoft Outlook and Word
• Team player
• Excellent communication skills, in person, over the telephone and in writing
• An understanding of how to interrogate and assimilate information
• Be organised with a high attention to detail

The charity is proud to be an Equal Opportunity Employer, who values diversity and aspires to reflect this in its workforce. Applications are welcome from people representing all sections of the community.

If you think this describes you and you have the legal right to remain and work in the UK, then we’d love to hear from you. Please submit your CV together with a 250-word statement that sets out your skills and experience in relation to this role.

In Return…

Commitment - As a Christian organisation, the charity believe you have gifts and abilities that are all your own. So they’re willing to explore how what you have might fit what’s needed.

The checklist – There’s no such thing as the perfect candidate. You don't have to tick every box on the job description before you apply!

It's personal - You have a life outside work, and the organisation want you to be able to live it well. So are happy to talk to you about flexible working hours and working from home.

Learn and grow - When you're trained in a new skill, or learn a different perspective, it benefits everyone. The organisation is committed to making it possible for everyone to flourish, with a huge variety of learning resources available.

Celebrating difference - Universal acceptance for everyone, everywhere is at the heart of the organisation and it promotes diversity of thought, culture and background. Diversity is valued and this is reflected in the workforce.

Level ground - We want you to bring your best to the application and selection process. If you need any adjustments to be made for that to happen, let us know and we'll be glad to help.

About the Organisation

The charity’s mission is to offer the Bible to the world. Its vision is of a world where everyone has access to the Bible and can recognise its value for them, their families and communities. Working for a Christian charity, this is a great opportunity to work for an investor in people gold employer who have won awards for their excellence in investing in people. The organisation is committed to the development of all staff, with fantastic charity-sector benefits to help motivate and retain exceptional people.

You may have experience in areas such as Supporter Experience, Support Officer, Fundraising Assistant, Charity, NFP, Not for Profit, Supporter Care, Supporter Care Officer, Supporter Experience Officer, Supporter Experience Assistant, Customer Experience, Supporter Helpdesk, Admin, Administration, Administrator, Customer Service, Customer Service Executive, Customer Service Support, Supporter Care Administrator, Support Care Admin, Supporter Care Coordinator, Fundraising Assistant, Lead Administrator, Project Administrator, Charity Administrator.   

Supporter Database Manager

We are seeking and experienced Supporter Database Manager to lead on lead on streamlining the collection, management and use of data to help the income generation team raise money and enhance supporter engagement across the charity.

Position: Supporter Database Manager

Salary: £30,821 - £31,861

Location: Warwick with some home working flexibility

Hours: 37.5 hours per week

Benefits: up to 7% employer pension contribution, 28 days annual leave plus statutory holidays, death in service benefit, free on-site parking, flexibility to work from home up to 2 days a week, access to Blue Light Card benefits, free Employee Assistance Programme

Closing date: Monday 7th February, 2022

Interview Date: Thursday17th February, 2022

About the role:

You will be working for a group of Hospices who are leaders in compassionate end of life care. The Income Generation team have done an amazing job during the pandemic, working with donors and supporters to generate similar levels of income to pre-pandemic times. As Fundraising Data Manager you will help to improve the way data is organised and used, to help build stronger relationships with supporters and increase the level of income to sustain the organisation for the future.

You will provide the team with the best possible information to raise the money needed and to enhance supporter engagement and establish long-term relationships.

About you:

To be successful in this role you will be organised, familiar with data capture, understand how different systems work together and how technology can support data development.  You will have a comprehensive understanding of Data Protection and GDPR, and the importance of communication preferences.

If this is sounds like you, why not come and join a welcoming and successful Income Generation team and help them to develop processes for the benefit of patients and families now and in the future.

Other roles you may have experience of could include: Supporter Care Co-ordinator, Database Manager, Supporter Care and Data Manager, Fundraising Database Manager, Supporter Relations Manager, Supporter Care & Fundraising Manager, Fundraising Database Manager, Charity Database Manager, Supporter Database Manager, DonorFlex etc.

Project Support Officer

Location: Home-based in the UK (or other location relevant to our work – see below), with occasional in-person meetings as required

Term: Full-time, fixed term for two years[KB1] [JS2]  (with potential for renewal subject to funding and organisational needs)

Salary: Up to £28,000 gross per annum dependent on skills and experience (if UK-based; if based in another country, salary will be locally weighted)

Reporting to: Head of Programmes or Project Manager

Start date: Feb/March 2022

Application to: recruitment at mowgli dot org dot uk by 12PM UK time, 7th February 2022

About Mowgli Mentoring

Mowgli Mentoring is a specialist mentoring organisation which aims to unlock human potential to accelerate economic progress and social change. Our vision is to inspire and enable effective mentoring for entrepreneurs and leaders to better solve local and global challenges. Our work centres around building conducive mentoring environments so that mentoring is available and accessible for entrepreneurs and leaders to drive change and growth.

Since 2008, through our programmes and services, we have trained over 1,600 mentors who have mentored over 1,300 entrepreneurs and corporate leaders, including refugees, women and youth. Primarily focused on the Middle East and Africa, Mowgli Mentoring has worked with local and international governments, foundations and private sector partners like Argidius Foundation, MAVA Foundation, FCO/DFID, European Union, GIZ, Norwegian Refugee Council, UN Women, the World Bank and many more. We collaborate with other specialist organisations working to support entrepreneurship and leadership development to further enhance mentoring effectiveness and strategic outcomes. Having spent the last 13 years developing and delivering mentoring programmes for others, we are now broadening our offerings to enhance the availability and accessibility of effective mentoring services for a growing number of individuals, clients, organisations and ecosystems across existing and new markets.

We are a global and diverse team, with bases in the UK and Kenya, as well as a satellite presence in Morocco and Spain. More information about Mowgli Mentoring is on our website and in our most recent 10-year Impact Report.

About the role

You will provide key support across Mowgli Mentoring’s current programmes and our new mentoring products and services. As a member of the Programmes Team, you will work closely with Project Managers and the Head of Programmes, as well as colleagues in marketing/ communications and business development, to contribute to the development and implementation of our current and emerging work in various geographies and sectors. This is a broad and varied role, with the opportunity and expectation to get involved in supporting multiple initiatives; it requires excellent organisation, planning, administration, and communication skills – as well as an energetic, proactive and ‘can do’ approach to working collaboratively on a range of workstreams and priorities, often with competing or short deadlines. You will find colleagues keen to work with you in the context and spirit of our values.

Key responsibilities

Working in close consultation with Project/Programme Managers, the Head of Programmes, others internally as well as with partners, key responsibilities of the Projects Support Officer include:

• Set up and maintain project and participant records for all stages of the project/ programme cycle
• Provide administration and support communication in relation to participant outreach, recruitment, and programme engagement, as well as assisting in ongoing stakeholder follow-up
• Support beneficiary engagement, learning and development, including scheduling programme delivery meetings, events, gatherings and learning sessions
• Provide technical and administrative assistance to the delivery of events, acting as the organiser and focal point for supporting the smooth running of online and/ or in-person activities
• Assist in the preparation of project implementation/ delivery materials, including in relation to participant learning and development for various programmes and services
• Collate, edit and finalise materials and resources, including formatting and presentation, ensuring quality and consistency in this area
• Data collection, consolidation and presentation, tracking and reporting participants’ progress in relation to programme objectives and KPIs, ensuring compliance with the General Data Protection Regulation
• Administer project/field expenses and invoices in line with internal systems, policies and processes
• Any other reasonable task as requested by line manager or head of team, commensurate with the broad remit of this post – as a small and growing organisation, we expect the postholder to bring adaptability and flexibility to take on a range of tasks and responsibilities.

Person specification – experience, skills and attributes: (E) = essential, (D) = desirable

• Degree or comparable qualification in a relevant discipline (E)
• 3+ years of experience in project administration/ support/ coordination role(s) in a relevant sector or thematic/ programme area (E)
• Sound and proven administrative, organisational and planning skills including ability to work effectively at pace across multiple workstreams, whilst maintaining quality (E)
• Strong attention to detail and presentation, with ability to review, edit and present high quality written (and other media) materials for external audiences (E)
• Demonstrable experience of effectively supporting and/ or coordinating/ assisting across multiple parallel projects in a timely manner (E)
• Commitment to working collaboratively as well as with autonomy and initiative, including taking ownership of planning own and others’ inputs towards agreed deadlines (E)
• Ability to work flexibly and adaptably, responding to emerging priorities and organisational/ project needs (E)
• Enthusiasm for and commitment to Mowgli Mentoring’s mission and to your own self-driven personal and professional growth (E)
• Qualitative and quantitative data collection and analysis skills, including experience of data synthesis and presentation (D)
• Some direct experience of mentoring or other initiative(s) which aim to develop the professional/ personal competencies of others (D)
• Knowledge of the UK’s Data Protection Act & General Data Protection Regulation and its implications for data capture and management (D)
• Fluency in English (E); additional French and/ or Arabic language skills would be a distinct advantage (D)
• Highly literate in all standard IT packages (E) and other relevant tools and technologies to facilitate online/ virtual engagement and learning (D)

What we offer

• 38 days of annual leave (inclusive of public holidays)
• Contributory pension scheme (UK only)
• Private health insurance 
• Contribution to expenses related to homeworking (in line with company policy)
• Flexible remote working

How to apply

Please send your CV and a covering letter, ensuring that it outlines where you came across the job advert, how your experience meets the person specification requirements as well as your motivation for joining Mowgli Mentoring. If you are applying for the role and are based in the UK, please indicate that you have the right to work in the UK. Your cover letter should also indicate your available start date, as well as confirming your availability to attend an online interview on either 9th or 10th February 2022.

Applications should be emailed to recruitment at mowgli dot org dot uk, indicating ‘Projects Support Officer’ in the subject line, by 12PM UK time, 7th February 2022. (Please note that applications will be reviewed on a rolling basis; interested candidates are encouraged to submit their applications before the deadline).   

Mowgli Mentoring Ltd is an equal opportunity employer and committed to creating a diverse, inclusive environment. We believe in the potential of everyone – whatever makes you, you. A diverse workforce can only make us better and all applications are considered without discrimination based on age, sex, gender identity or expression, sexual orientation, marital, civil or other relationship status, religion, race, belief, colour, ethnic origin, physical ability, neurodiversity or socio-economic status.

Supporter Care Assistant
Harrogate, North Yorkshire

The Role

This is a newly created role and offers a great opportunity for someone who is passionate about delivering high quality customer care to develop and establish yourself as the first point of contact for all our supporters and donors who interact and support the charity.

Reporting to the Head of Fundraising, the Supporter Care Assistant will be responsible for a range of tasks including liaising and building relationships with the charity’s supporters and donors and updating the CRM database, which is key to all of our fundraising activity. You will also work with colleagues within the Marketing and Fundraising Teams to deliver communications to our target audiences.

Specifically, you will:

- Create accurate, timely and appropriate supporter communications. Working with the Marketing / CRM Teams to automate communications where this is possible and appropriate.

- Use the CRM system to run supplied data queries to deliver campaigns (e.g. using Mail Merge) to create and deliver supporter communications. This includes printing and posting letters and sending emails, making updates to supporter records and fulfilling requests for information.

- Update supporter records to reflect changes in marketing permissions, personal details and the charity’s relationship with the supporter (e.g. Volunteer / Donor / Brand Ambassador etc).

- Work with colleagues to use database modules (e.g. Prospect Module / Volunteer module) to deliver communications that are relevant to the target audiences. 

- Help fulfil email supporter communications. This includes running data queries for a monthly e-news, cancellation communications and managing different email supporter journeys, for example.

- Monitor inbound emails to the charity, forwarding to the relevant colleague (if unable to provide a response) or responding and actioning. You will work alongside the Office Administrator, answering incoming telephone enquiries, responding if possible and/or forwarding on calls/messages to colleagues as appropriate. You will accurately update the database to reflect each conversation to ensure we have up-to-date records.

About You

To be considered for this role, you will need:

- A degree or equivalent qualification in a relevant discipline or proven experience working in a similar role at a similar level.

- Customer service experience in a similar or related role (e.g. telephony / databases / office).

- To be up-to-date with the requirements of GDPR and confident in adhering to these requirements.

- A high level of computer literacy with comprehensive knowledge of Microsoft Office applications, especially Word, Excel and Outlook.

- Excellent communication skills, both verbal and written, with an ability to use active listening skills, and write professionally and appropriately for a range of diverse audiences. You will need a good grasp of grammar, spelling and of the spoken word.

- Previous experience of working with databases is preferable (e.g. Access or Raiser’s Edge).

About Us

Yorkshire Cancer Research is the largest independent cancer charity in England. With an ambitious goal of saving 2000 lives a year, it is an exciting time to be joining the charity. Every week in Yorkshire almost 600 people are told they have cancer, by working for Yorkshire Cancer Research you are helping to protect and save these lives.

Yorkshire is big, beautiful and diverse and, as an inclusive employer, our aim is that our workforce reflects the rich diversity of our region. We believe a diverse workforce is central to us achieving our strategic goal of saving more lives in our region. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

Yorkshire Cancer Research is entering an exciting period in its development. As part of this we are expanding our team at our Head Office and a number of new roles are being created. As such, we are now looking for a Supporter Care Assistant to support our Brand and Relationships team.

The Benefits
 

We offer all our employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Harrogate train station, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Supporter Care Assistant, you will strive for excellence in everything you do, have integrity, champion expertise through improvement and innovation and be a great team player. To find out more about our values and how important they are to us, please visit our website.

Application

Before applying, please view the full role profile and visit our Careers Page to find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and covering letter outlining your suitability for the role to Claire Wooldridge, People Partner before 30th January. Please read our privacy notice before applying.

The charity is a responsible and flexible employer.  We welcome any discussion for flexible working at interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us.

London (Currently working from home)

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a Supporter Care Adviser. You will be joining a dedicated team that provides the highest level of supporter care service and helps to expand relationships by responding to enquiries received though a range of contact channels.

As the first point of contact for both our supporters and members of the public, this role requires you to ‘think with your head’ and ‘act with your heart’ to ensure that the very best experiences are being felt by all those that contact and engage with us.

You will have previously worked in a customer contact environment, using a variety of communication methods, including social media, and have used databases. You will also be able to work effectively and cooperatively as part of a team, taking ownership of queries and seeing them through to an effective resolution.

Our Supporter Care service is available from 8am to 6pm, so you will need to be able to work 8 hour shifts across this period. Currently whilst the office is closed our lines are open until 5pm and will revert to our normal shortly.

Closing date: 5pm, Friday 4 February 2022.

Interview date: Thursday 17 or Friday 18 February 2022 via video conferencing (MS Teams).

We are normally based on the Queen Elizabeth Olympic Park in Stratford, East London and we anticipate most colleagues will work one day a week in the office and the rest of the time from home.  We are happy to discuss other flexible options to suit your circumstances.

We particularly welcome applications from LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact our Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

The role

This is a varied role which operates at the heart of Breast Cancer Now’s Fundraising and Marketing department and liaises with all parts of the charity. Key aspects of the role include acting as the first point of contact for enquiries, processing donations and writing letters of thanks, maintaining accurate supporter records and supporting the wider department with internal queries. The successful candidate will join a friendly and welcoming team, committed to providing an excellent experience to our supporters.

About you

You will have excellent communication skills and a passion for providing a high level of customer service as well as great organisational skills and flexibility to manage a varied workload in a fast-paced working environment. You will also have a strong eye for detail and a proven ability to monitor and record information accurately on a CRM database. Previous experience of working within a fundraising environment is desirable but not essential.

About us

We’re Breast Cancer Now, the charity that’s steered by world-class research and powered by life-changing care. We’re here for anyone affected by breast cancer, the whole way through, providing support for today and hope for the future.

We’re that trusted friend that people affected by breast cancer turn to for caring support when they need it most. The expert authority on breast cancer research who is making breakthroughs and driving forward progress. And a vehicle for change, acting now to make sure anyone affected by breast cancer gets the best possible treatment and care.

We believe that we can change the future of breast cancer and make sure that, by 2050, everyone diagnosed with the disease lives – and is supported to live well. But we need to act now.

Although the role is based in our London office, we are following a blended approach between office and home working with a minimum or two days per week in the office for full-time staff members. However, following recent Government guidance, staff members are currently working from home if they can do so. Should you have any queries with regards to this please contact us in the first instance.

Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.

Closing date Sunday 30 January 2022 at 11:30pm

Interview date Week commencing 31 January 2022 (virtual)

Currently working from home

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a Supporter Care Assistant. You will be joining a dedicated team that provides the highest level of supporter care service and helps expand relationships by responding to enquiries received through a range of contact channels.

As the first point of contact for both our supporters and members of the public, this role requires you to ‘think with your head’ and ‘act with your heart’ to ensure the very best experiences for all those who contact and engage with us.

You will have previously worked in a customer contact environment, using a variety of communication methods, including social media, and have used databases. You will also be able to work effectively and cooperatively as part of a team, taking ownership of queries and seeing them through to an effective resolution.

Our Supporter Care service is available from 8am to 6pm, so you will need to be able to work 8 hour shifts across this period. Currently whilst the office is closed our lines are open until 5pm and will revert to our normal shortly.

Closing date: 5pm, Friday 28 January 2022.

Interview date:  Thursday, 10 or Friday, 11 February 2022 via video conferencing.

We are normally based on the Queen Elizabeth Olympic Park in Stratford, East London but while our office is closed, this role will work from home or from wherever makes you happy.We are expecting to move to a hybrid approach (part home/part office based) when our office reopens.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care Line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

12 month fixed term contract 

The role

This is a varied role which operates at the heart of Breast Cancer Now’s Fundraising and Marketing department and liaises with all parts of the charity. Key aspects of the role include acting as the first point of contact for enquiries, processing donations and writing letters of thanks, maintaining accurate supporter records and supporting the wider department with internal queries. The successful candidate will join a friendly and welcoming team, committed to providing an excellent experience to our supporters.

About you

You will have excellent communication skills and a passion for providing a high level of customer service as well as great organisational skills and flexibility to manage a varied workload in a fast-paced working environment. You will also have a strong eye for detail and a proven ability to monitor and record information accurately on a CRM database. Previous experience of working within a fundraising environment is desirable but not essential.

About us

We’re Breast Cancer Now, the charity that’s steered by world-class research and powered by life-changing care. We’re here for anyone affected by breast cancer, the whole way through, providing support for today and hope for the future.

We’re that trusted friend that people affected by breast cancer turn to for caring support when they need it most. The expert authority on breast cancer research who is making breakthroughs and driving forward progress. And a vehicle for change, acting now to make sure anyone affected by breast cancer gets the best possible treatment and care.

We believe that we can change the future of breast cancer and make sure that, by 2050, everyone diagnosed with the disease lives – and is supported to live well. But we need to act now.

Although the role is based in our London office, we are following a blended approach between office and home working with a minimum or two days per week in the office for full-time staff members. However, following recent Government guidance, staff members are currently working from home if they can do so. Should you have any queries with regards to this please contact us in the first instance.

Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.

Closing date Sunday 30 January 2022 at 11:30pm

Interview date Week commencing 31 January 2022 (virtual)