Supporter relations officer jobs

Role description:

We are excited to be seeking a talented and motivated individual to join Southampton Hospitals Charity as our legacy and in-memory manager to help shape our legacy development programme and in-memory strategy.

The role will involve leading on the operational delivery of both legacy and in-memory marketing and legacy case management. The postholder will implement donor-centric approaches to legacy and in-memory campaigns and events, case management, and supporter stewardship.

We are looking for an individual who is as passionate about fundraising as the work we do as a Charity to join our team. This role will be key, as we launch our ambitious new strategy to grow our income, reach and impact.

Main responsibilities

Legacies

• Develop and implement a comprehensive legacy strategy, identifying new opportunities, products, and campaigns to increase engagement, consideration, and pledger numbers.
• Work across the Charity to ensure legacies are integrated across relevant channels to reach key audiences.
• Build a portfolio of case studies to showcase how legacy giving has had a transformative impact across our hospitals.
• Build and nurture relationships with legacy pledgers and prospects, organising legacy information and engagement events to position the Charity prominently in legator consideration.
• Responsible for legacy case management and be the main contact for our legacy consultancy partner, ensuring all processes are compliant, efficient, and deliver for the Charity and for its supporters.
• Communicate with empathy and professionalism with executors, solicitors, and beneficiaries’ families, including handling enquiries and confirming receipt of legacy notifications.
• Work with the director of operations & resources on disputes and contested legacies, to ensure these are handled appropriately and sensitively.
• Work with the director of finance to ensure all information is recorded appropriately to ensure correct accounting and accrual of legacy income.
• Support the director of finance on legacy matters relating to the Charity’s annual external audit.

In-Memory

• Support with the development and management of stewardship programmes for in-memory donors, ensuring journeys are sensitive, supportive, and effective.
• Have responsibility for the efficient use of all in-memory payment platforms, ensuring that they are utilised correctly, report accurately, and are employed as part of a strong stewardship programme.
• Work closely with the hospital engagement team for the promotion of in-memory giving opportunities
• Working with the marketing & campaigns manager, develop and implement relevant campaigns, including within our hospitals, to increase awareness of in-memory giving
• Support the events & community fundraising officer with events organised by families and friends in memory of loved ones, ensuring appropriate stewardship processes are put into place.
• Look for new opportunities for developing in-memory products, developing cases for support and implementation plans to ensure the Charity’s in-memory programme is at the forefront of new practice.
• Work closely with the grants manager to ensure restricted and tribute funds are able to have an impact in the areas donors wish to see.
• Develop and cultivate strong relationships with supporters by offering suitable opportunities to remember someone special.
• Working with the marketing and communications team, source and develop case stories for use across the in-memory programme and charity.

Knowledge and experience

• Proven experience in legacy administration within the charity sector
• Certificate in Charity Legacy Administration (ILM) is desirable
• Proven experience in developing and delivering legacy, in-memory, and/or individual giving strategies and campaigns across multiple channels.
• Extensive experience in donor stewardship, fine-tuning supporter journeys, and delivering excellence in supporter care.

Personal qualities

• Curiosity, with an ability and willingness to explore issues and opportunities to their fullest potential
• Commitment to learning and developing knowledge and understanding of the Charity and how it operates
• Desire to improve things– dissatisfaction with inefficiency
• Self-motivated, pro-active and solutions focused, with ability to work on own initiative and to provide recommendations.
• Personable with excellent manner and ability to engage stakeholders.
• Flexible approach to working hours to meet the needs of the role.

Skills

• Excellent stakeholder engagement and relationship management skills, with the ability to work collaboratively across teams and externally with agencies and solicitors.
• Strong organisational and project management skills, with the ability to manage multiple campaigns and priorities, and deliver to deadlines.
• Ability to analyse campaign data and insights, applying learning to improve activity and outcomes.
• Working knowledge and experience of budget management, forecasting, and reporting.
• Strong IT skills including Microsoft word, Excel, as well as bespoke systems

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.

As a Supporter Relations Officer, you will play a key role in providing fundraising and administrative support to the Fundraising directorate.  

Your work will ensure that supporter inquiries are handled with care, registrations for fundraising appeals and campaigns are seamlessly managed, and all fundraising events are executed to the highest standard. 

Key Responsibilities 

• Manage supporter inquiries, registrations, and communications for fundraising appeals, campaigns, and events. 
• Provide administrative assistance to ensure the smooth execution of fundraising activities across the directorate. 
• Assist in planning and coordinating a variety of fundraising events to meet organisational goals. 
• Oversee multiple ongoing activities, ensuring all tasks are completed accurately and efficiently. 
• Collaboration: Work closely with colleagues across the charity to address issues and maintain seamless operations. 
• Uphold the highest standards of Supporter Service, ensuring a positive experience for all stakeholders. 

What You’ll Need 

• Proficiency in Microsoft Office packages 
• Excellent written, verbal and oral communication skills 
• Experience in customer services 
• Ability to multi-task and prioritise workload 

Please see the full job description

Application & Interview Process

• As part of your online application, you will be asked for a CV and covering letter.  Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
• Close date for applications: Sunday 4th January 2026 (due to the festive period, we aim to short list applications w/c 5th January 2026.)

Salary: £23,600

Contract: Contract Role (10 months)

Based: Hybrid remote - Links Place Edinburgh

Benefits you’ll LOVE:

• Flexible working. We’re happy to discuss flexible working at the interview stage.
• 25 days annual leave (exclusive of Bank Holidays)
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
• Loan schemes for bikes; computers and season tickets
• Continuous professional development opportunities.
• Industry-leading training programmes
• Wellbeing and Employee Assistance Programmes
• Enhanced bereavement, family friendly and sickness benefits
• Access to Blue Light Card membership
• Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments.  Please email any requests to

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [email protected]

Make a difference every day at Brent Carers Centre

At Brent Carers Centre, we believe unpaid carers deserve recognition, respect, and support — and so do our staff.

Join our team and be part of a warm, inclusive workforce where compassion meets action.

The role of advice, information and advice worker for the adults team contributes directly to improving the lives of unpaid carers across Brent, giving you the chance to see the impact of your work first-hand.

Whether you’re developing new skills, building lasting relationships, or championing carers’ voices, you’ll find your career here both meaningful and rewarding.

About Brent Carers Centre

· We’re a trusted local charity supporting thousands of unpaid carers across Brent.

• Our services range from advice and advocacy to support groups and activities.
• We work closely with health, social care, and community partners to ensure carers are recognised and supported.
• Our team is passionate, diverse, and committed to making Brent a better place for carers.

The Role

• Delivering high-quality support to carers, helping them navigate services and access the help they need.
• Build strong relationships with carers, professionals, and community organisations.
• Contribute to projects that raise awareness of carers’ needs and champion their rights.
• Work collaboratively with colleagues in a supportive, values-driven environment.

What We’re Looking For

• A passion for making a difference in people’s lives.
• Strong communication and interpersonal skills.
• Ability to work flexibly and adapt to changing needs.
• Previous experience giving benefits advice and information.
• Experience in health, social care, or community work (desirable but not essential).

What We Offer

•  Professional growth: Training, mentoring, and opportunities to develop your career.
•  Inclusive culture: A diverse team where everyone’s voice is valued.
•  Impact: The chance to see the difference your work makes every day.

How to Apply

If you’re ready to join a team where compassion meets action, we’d love to hear from you. Apply today and help us champion carers in Brent. Please complete our application form, submit your c.v a long with a cover letter setting out how you meet the person specification.

Chief Executive Officer

Salary:     c.£75 - 80,000 per annum

Hours:      Full time 35 hours per week

Contract:  Permanent

Location:  The role is, of necessity, office based, although flexibility for home working is expected where appropriate. Evening and weekend work will be required to attend networking and other events.

At Sussex community Foundation we are approaching our 20th anniversary. As we celebrate this milestone, we are looking for an ambitious and dynamic chief executive to lead us into the next 20 years, enabling us to make Sussex a fairer and more equal place.

At Sussex Community Foundation we bring inspirational people together to create the change Sussex needs. In our first 20 years we have built a reputation across the county as an authoritative voice in local philanthropy, attracting and retaining new Fundholders to the Foundation.

As a leading grant maker in the county, our reputation within the voluntary sector is incredibly important to us. We want to ensure that our future Chief Executive builds on these trusted relationships.

We have an experienced and influential Board who will support you in your role, backed up by an enthusiastic and committed team of experts in both fundraising and grant making.

We look forward to receiving your application.

Mark Spofforth OBE FCA - Chair of Trustees

Closing date: Monday 5 January 2026 - noon
We are using the Charity Job anonymous recruitment process - please ensure that you apply through the portal.

Please log into your CharityJob candidate account to access and download the Persons Specification and to submit your application.

**No Agencies please**

#Chief Executive Officer #CEO #Executive #Leadership 

About us:

Drinkaware is a leading charity concerned with reducing harm from alcohol. We do this by providing impartial, evidence-based information, advice, and practical resources; raising awareness of alcohol harms; and working in partnership with others to deliver behaviour change through our tools and interventions. The Trust is funded primarily through voluntary, unrestricted donations from alcohol producers, wholesalers, and on- and off-trade retailers, but acts entirely independently.

If you’re passionate about making a difference and thrive in a role where no two days are the same, we’d love to hear from you.

_____________________________________________________________________________

About the role:

As our Operations and Programme Support Executive, you’ll play a vital role in keeping our Operations and Programmes team running smoothly. From managing enquiries to supporting projects and events, your contribution will help us deliver our mission effectively and inclusively.

Your responsibilities will include:

• Providing responsive, professional support to customers and stakeholders.
• Coordinating project administration and logistics for key initiatives.
• Assisting with digital product support, including app-related queries and liaising with external agencies.
• Collecting and reporting feedback to help us continuously improve.
• Offering general administrative support, from scheduling meetings to processing invoices.

This is a role for someone who enjoys variety, takes pride in delivering excellent service, and values collaboration.

_____________________________________________________________________________

About you:

We welcome applications from people of all backgrounds and experiences. You’ll bring:

• Strong customer service skills and a proactive approach to problem-solving.
• Excellent organisational abilities and attention to detail.
• Confidence working with digital tools and collaborating with external partners.
• Clear communication skills and a team-focused mindset.

Experience in financial administration or e-commerce support is a bonus, but not essential. If you meet most of the criteria and are excited about the role, we encourage you to apply.

_____________________________________________________________________________

Why join us?

At Drinkaware, we value our people and offer a supportive, inclusive environment where everyone can thrive. You’ll enjoy:

• Hybrid Working (two days a week in the office)
• 30 days annual leave (plus Bank Holidays)
• Bupa health cover
• Matched company pension scheme
• Life assurance cover
• Wellbeing and learning grants
• Perks and discounts platform

…and more.

_____________________________________________________________________________

Ready to make an impact?

Apply today and help us work together to reduce alcohol harm across the UK.

For full information please refer to the attached job description, our applicant privacy policy and read more about Drinkaware on our website.

All candidates must be eligible to work in the UK and provide proof of your right to work in the UK.

Closing date: 9am, Wednesday 7 January 2026

Expected Interview date: 23 & 26 January

We are committed to equality, diversity, and inclusion and welcome applications from all communities. If you need adjustments during the recruitment process, please let us know.

No agency support is required

Please note there are two positions available: 1 Permanent and 1 Fixed Term Contract (12 Months)

Location: Office Based - London (Southwark) (due to the nature of this role, it cannot be offered on a home-working or hybrid basis)

Job Profile

Are you interested in an opportunity in the charity sector? Would you like to develop an understanding of internal processes and liaise with multiple teams in the organisation? Are you someone who likes to work with money, data and people?

The post holder will contribute to ensuring the Supporter Donations Team (SDT) manage and administer supporter donation activity on behalf of CAFOD, providing a high level of supporter care while delivering within agreed service levels and Key Performance Indicators. SDT has the overall responsibility for managing and thanking all supporter donations to CAFOD made through a variety of channels and schemes. SDT works within the Finance and infrastructure group, liaises across all teams in CAFOD, and external service providers to ensure donations are processed within agreed service levels and quality standards. Due to the nature of SDT’s role, SDT has particularly close ties to CAFOD Fundraising activities and actively engages in our fundraising programmes and schemes.

Key Responsibilities

Supporter Care:

• Handle telephone, email and postal enquiries from supporters; identifying and resolving queries in a prompt, warm and sensitive way.
• Provide phone cover to the Supporter Care team as required.
• Provide reception cover to the Supporter Care team as required.

Donations:

• Accurately code donations received, ensuring agreed departmental procedures are followed.
• Process, set up and administer instructions and payments through a variety of donations channels and schemes such as Online, Direct Debit, standing orders, BACs, Payroll giving schemes and online giving platforms.
• Input and maintain data on CAFOD’s supporter database, ensuring high degrees of accuracy on our donor records.
• File and archive financial data, while adhering to strict audit controls.

Gift Aid:

• Understand Gift Aid and its application within CAFOD.
• Assist with all aspects of tax effective giving, in accordance with agreed procedures and priorities, including preparation of regular tax claims for submission to HMRC.

Thanking:

• Produce and dispatch letters to thank and acknowledge donations received.
• Write bespoke letters of thanks to supporters to respond to exceptional donations and provide a personal touch.
• Contribute to ongoing enhancement and improvement of supporter thanking

Post/banking:

• Assist with all incoming and outgoing postal duties held by SDT to maximise effectiveness of processes and delivery of key service levels.
• Preparation of daily banking, cash handling and initial reconciliation of all monies received daily.

 All SDT staff are expected to:

• Attend and contribute to regular team, section, divisional and CAFOD-wide meetings and briefings.
• Work as a supportive member of the team, providing cover for and training of the section staff and volunteers as required.
• Participate in training and other activities as requested by the line manager
• Assist with the rapid set up of projects and work packages in response to major emergency and disaster appeals.
• Rotate through all key tasks within the team / section.

This list of duties and responsibilities is by no means exhaustive and the post holder may be required to undertake other relevant and appropriate duties as required. This job description is subject to regular review and appropriate modification.

Safeguarding

All CAFOD staff share responsibility to promote and maintain a strong safeguarding culture, including identifying the key actions they should take given their role and responsibilities.

Job Specific Competencies 

• Displays a methodical approach to administrative tasks to meet processing deadlines, whilst maintaining an excellent standard of attention to detail and accuracy.
• Ability to communicate professionally with supporters, from individual givers to religious communities.
• Displays excellent written and verbal communication skills.
• Ability to build strong collaborative relationships with colleagues.

Desirable Criteria

• Experience with CRM software/ database

Please click here for a full list of CAFOD’s Staff Benefits

Come and join us and help make a real difference in the lives of the world’s poorest communities.

CAFOD is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However, you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

Do you live in Edinburgh or the surrounding area?

As a senior community fundraiser, you’ll be an important part of the team building Breast Cancer Now’s presence in Scotland, with a particular focus on Edinburgh and the surrounding areas. 

We’re looking for someone who is an experienced relationship builder, someone who can find and develop new supporters.  You’ll need excellent local knowledge, and the enthusiasm to develop a brand-new fundraising region.

The successful candidate will also be part of the team working on our large-scale project supporting and growing Asda Tickled Pink, our award-winning partnership with Asda and CoppaFeel! which has already raised over £100 million.

You’ll work directly with passionate colleagues across Asda stores in your region driving new fundraising initiatives, inspiring communities and celebrating incredible successes.

No 2 days will look the same as you travel, connect and engage supporters to help us grow income to deliver our mission.

The role is initially offered as an 18-month contract with the potential to become permanent

About you

You’re confident in approaching new contacts and are experienced in developing new relationships from scratch. This may currently be in a customer service, account management or stewardship role.

You’re experienced in managing and building new and established relationships with a focus on retention and income growth.

You’re enthusiastic, proactive, organised and unafraid to test and try new ideas.

You’re required to be involved being out and about in the community that you’re building, so you must be able to work independently outside of the office in varying locations and enjoy being busy.

Previous experience working in a charity is not required.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role

This is a remote role, and the candidate will need to be based in the Edinburgh area with unlimited access to their own car. Regular travel will be required to meet supporters and visit Asda stores in your region, as well as occasional travel to our London, Sheffield or Glasgow office.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now Recruitment team.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date Tuesday 6 January 2026 9am

Interview date Tuesday 13 January 2026

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

The Support Officer’s key objective is to enable Mermaids to deliver exceptional, high-quality services by providing effective operational, administrative and coordination support. Working closely with the Operations Manager and across the Communities, Youth, Support Line and Training teams, the role will ensure smooth day-to-day operations, strong communication, accurate systems and consistent quality standards. By increasing organisational capacity and supporting continuous improvement, the Support Officer will allow frontline teams to focus on what matters most; delivering positive impact for the people and communities we serve. 

The Talent Set are delighted to partner Moorfields Eye Charity to recruit a brand-new PR manager role within their Communications team! This is an exciting opportunity to deliver a newly established PR function at Moorfields Eye Charity and will play a key role in raising awareness of upcoming fundraising campaigns and the new grants & research strategy.

About the charity:
We help change the lives of patients by supporting world-leading research, education and care in eye health. We do this by investing in vital research and programmes at Moorfields Eye Hospital and UCL's Institute of Ophthalmology, enabling us to offer levels of care above and beyond what the NHS can support and drive forward eye health research across the world.

Key Responsibilities

• Develop and implement comprehensive public relations campaigns aligned with organisational goals.
• Manage media relationships, prepare press materials, and organise press events to maximise positive coverage.
• Oversee content creation for press releases, social media, website, and other communication channels.
• Monitor media coverage and analyse campaign effectiveness, adjusting strategies as needed.
• Collaborate across teams to ensure messaging consistency and promote organisational initiatives.
• Build and maintain strong relationships with industry stakeholders, partners, and the community.
• Manage crisis communication and handle sensitive issues with professionalism.

Person Specification

• Proven experience in public relations, communications, or a similar role within a charitable or health-related context.
• Excellent written and verbal communication skills with the ability to tailor messages for diverse audiences.
• Demonstrated ability to manage multiple projects and work under tight deadlines.
• Strong relationship-building skills and good judgement when engaging with media and stakeholders.
• Creative thinking and strategic mindset to develop innovative campaigns.
• Proficiency in digital communication channels and media monitoring tools.

What’s on Offer

• Salary: £42,750 - £49,875
• 12-month FTC
• Hybrid, 2 days/week in London office

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

The postholder will manage our membership of groundwater professionals, support them and our core staff with their various deployments on humanitarian and development projects, manage the promotion of the organisation through external communications, social media, website and events, and provide administrative support to the Project Board.

Key Responsibilities

Membership Support

• Act as the first point of contact for members, ensuring effective communication and timely responses.
• Maintain and update the membership database and records.
• Develop initiatives to strengthen member engagement and professional exchange.
• Support members, and staff, with arrangements for overseas assignments, including pre deployment coordination (including insurance, risk assessment form, medical forms, code of conduct, partner administrative requirements) and logistics (flights, accommodation), general support during their assignments and post deployment review.

Public Relations Support

• Lead on the organisation’s external communications, including managing social media content.
• Oversee and update website content including members updates and case studies.
• Draft newsletters, press releases, and other external communications to promote the organisation’s work.
• Build and maintain relationships with partners, stakeholders, and media contacts.
• Organise and coordinate events, workshops, and conferences that engage the GWR membership.

Administrative Support

• Provide direct administrative support to the CEO, Grants Manager, Finance Manager and Technical Team Lead.

ESSENTIAL EXPERIENCE

• Good level of education, with the skills to communicate effectively in writing and orally.
• Demonstrable experience in administration and have strong organisational skills with the ability to multi-task, and alter priorities as required.
• Ability to build working relationships with a wide range of people, especially those whose first language may not be English.
• Demonstrated ability in managing social media accounts and web content.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and comfortable with digital platforms.
• Ability to work independently as well as collaboratively in a small team.
• Able to work from our offices in Dartington, Totnes

DESIRABLE

• Relevant degree or experience in administration, communications, public relations or similar.
• Experience using CRM software

 YOUR PROFILE

We are looking for someone motivated by a strong commitment to support marginalised communities and the extreme poor. You will be professional but with a natural ability to build collaborative relationships and support colleagues and members working often in challenging contexts. You will bring cultural sensitivity and confidence in engaging with a diverse international network of groundwater professionals.

The ideal candidate will be an effective communicator who can foster trust with members, supporters, and partners. You will enjoy writing clear, creative, and engaging content for social media and the website, using communication to share impact and strengthen connections.

You will need to also be organised and able to coordinate activities, support members and staff with preparations for overseas assignment whilst remaining flexible to adapt to rapidly changing circumstances that are common within the humanitarian sector in which we work. You will be proactive and comfortable in communicating independently, while drawing on the expertise of others to inform your approach.

Above all, we are looking for someone who will contribute positively to a happy, supportive, and effective working environment at GWR.

Visit our website for more details.

Our mission is simple but ambitious: to create thriving places for young people and flourishing, resilient communities—supporting transformation in mind, body, and spirit.

YMCA St Paul’s Group (SPG) is a long-standing charity dedicated to empowering young people and strengthening communities across London. For over 150 years, we’ve been providing life-changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness. 

About the Role

As a Housing and Support Officer, you’ll play a central role within our Housing and Support team, helping us deliver exceptional care, stability, and guidance to our residents. You’ll often be the first friendly face they see—answering queries, providing clear guidance, and ensuring a welcoming, safe, and supportive environment for everyone who walks through our doors. 

This is a dynamic, people-focused role with a broad range of responsibilities. From reception and administrative duties to first aid, safety checks, and supporting new residents, your work directly contributes to a positive and meaningful experience for our community. No two days will be the same—and every day, your impact will be felt.

Key Responsibilities

First-Class Customer Service
You’ll be at the heart of our community, offering consistently warm, professional, and helpful support. Your interactions create a real and lasting difference for residents, visitors, and their support networks.

A Varied and Engaging Role
From managing calls and handling payments to coordinating repairs and mail, your everyday tasks keep our sites running smoothly. You’ll also support essential safety and security processes that protect our community.

Safety & Security Leadership
As a trained first aider and fire marshal, you’ll be trusted to respond effectively during emergencies. Regular wellbeing and facilities patrols will help ensure that residents feel secure, supported, and at ease.

Welcoming & Supportive Engagement
You’ll warmly welcome new residents, listen to concerns, respond to incidents of anti-social behaviour, and offer compassionate assistance to those who need it. Your attentiveness helps us maintain a safe and inclusive space.

Teamwork & Collaboration
Work alongside experienced housing advisors who share your commitment to making a difference. Your enthusiasm, empathy, and professionalism will be valued and celebrated as part of a supportive and dedicated team.

What We Offer

At YMCA St Paul’s Group, diversity, inclusion, and authenticity are core values. We want you to bring your full self to work—and we’ll support your voice, perspective, and growth through our Employee Resource Groups and inclusive culture.

We’re committed to your professional development, offering a broad learning and development programme that includes formal training, qualifications, and hands-on experience. You’ll have ongoing opportunities to progress and grow your career with us.

You’ll also enjoy a range of benefits designed to support your wellbeing in mind, body, and spirit, including:

• Free access to our gyms across all sites

• Discounts at major retailers and supermarkets

• Free wellbeing and counselling services

• Flexibility to work from multiple outer-London locations

• Career development programmes to help you thrive

• Family-friendly policies, including enhanced maternity pay

• Life Assurance (for permanent contracts)

(For a full list of staff benefits, please refer to our benefits guide.)

Do you want to improve the lives of people with disabilities and vulnerable people?

Humanity & Inclusion UK is looking for an enthusiastic and committed individual to join us as Digital Fundraising Officer. This is an exciting and varied role within our Individual Giving and Communications team, playing a critical role in developing and sustaining our income from email marketing and other digital channels, in support of our vital work.

If you are motivated and target-driven, have great digital and copywriting skills, a keen eye for detail and a proactive, hands-on approach, we’d love you to join our small, friendly team.

You will have the opportunity to work in an international environment, learn new skills, and contribute to our life-changing work supporting people with disabilities and other vulnerable groups worldwide.

Background Information and Purpose of Post

As part of our ambitious plans in the UK, we aim to achieve significant growth in private fundraising. This post is a pivotal role enabling HI UK to maximise our income from email marketing and other digital channels.

You will support the IGC Team Manager and Fundraising Manager to deliver HI UK’s individual giving strategy by developing and running our digital fundraising activities.

The purpose of the post is to:

· Focus on increasing overall digital fundraising income year on year.

· Lead the development of HI UK’s digital fundraising activities, focusing on email marketing and paid advertising while testing and developing new income streams.

· Maximise engagement, conversion, retention and giving levels of digital supporters.

· Produce engaging content for use across digital channels.

· Monitor, analyse and report on key performance indicators to evaluate digital marketing.

· Ensure that our donors and supporters are at the heart of everything we do and provide them with a first-class experience.

Main Duties and Responsibilities

Email marketing

· Create high-quality, timely and inspiring emails for HI UK’s donors and supporters every week, to increase income and engagement.

· Develop and launch multichannel emergency fundraising appeals at short notice to maximise fundraising income and supporter awareness.

· Develop and maintain email marketing automation programmes to improve supporter experience.

Paid media

· Work with our digital agency to optimise the ROI of our Search Engine Advertising (SEA) on Google and Bing.

· Develop and test new Social Media Advertising campaigns to support fundraising objectives.

· Develop and test new paid media activities to enhance fundraising campaigns.

· Develop and implement multichannel digital fundraising campaigns, working with the Fundraising Manager.

Content creation and website

· Design and produce creative content including video and images for use across digital fundraising and supporter engagement activities.

· Increase the impact of our organic social media content, particularly on Instagram and TikTok.

· Improve the HI UK website as a tool for fundraising and supporter engagement, focusing on the creation and development of appeal landing pages, donation forms, and supporter actions.

· Increase volume and quality of organic traffic to HI UK’s website through Search Engine Optimisation (SEO) and Generative Engine Optimization (GEO).

Cross cutting

· Maintain detailed reporting on key performance indicators for digital marketing, to evaluate performance, make improvements and identify tests.

· Test and improve key supporter journeys across HI UK’s digital channels to increase income, conversion rate and engagement.

· Increase the integration of HI UK’s existing digital tools and databases through automation.

· Work collaboratively with colleagues in the IGC team to improve digital activities in their areas of responsibility, including legacy fundraising, acquisition, loyalty, supporter care, and media outreach.

Other responsibilities

· Maintain a positive working relationship with the marketing teams in HI Federation and National Associations, participating in digital working groups and feeding into digital transformation projects as required.

· Ensure HI brand guidelines and organisational values are respected in all digital marketing activities.

· Manage relationships with relevant suppliers and consultants.

· Represent the organisation at relevant external events and meetings.

· Keep up to date and adhere with any changes in legislation, regulatory procedures, innovation, best practice and industry standards in relation to digital fundraising.

· Any other activities commensurate with the level of the post, as may be required.

Do you have a passion for people and a heart for service? Are you detail-oriented, organised, and committed to excellence? Do you want to use your HR skills to make a meaningful difference in a faith-based, mission-driven charity organisation? If so, this could be the role for you.

At BMS World Mission, we believe our people are central to fulfilling our vision. We are looking for an HR Officer to join our People and Culture team - a role that combines precision in administration with genuine care for people. This is an opportunity to bring your professional expertise and organisational values into a role that impacts lives.

Why this role matters

As HR Officer, you will play a vital role in creating a positive and professional environment where staff can thrive. You will support the HR Business Partner in delivering high-quality HR operations across the employee lifecycle—from recruitment and onboarding to support leavers. Your work will ensure compliance, consistency, and care in every process.

What you will do
• Provide accurate and timely HR administration across recruitment, onboarding, and employee relations.
• Manage first-line HR enquiries with professionalism and empathy.
• Maintain HR policies, staff handbook, and ensure best practice standards.
• Manage pre-employment checks (including DBS) to uphold a safe and trusted culture.
• Maximise the use of our HR systems for efficiency and compliance.

What we are looking for
• A service-oriented mindset with a commitment to supporting others.
• Exceptional attention to detail and organisational skills
• Professional, approachable, and discreet in handling sensitive matters
• Strong IT and communication skills
• The successful applicant will be a committed Christian. The nature of this role means that this is a specific occupational requirement.

What we offer
• Flexible working arrangements (hybrid options available)
• 30 days annual leave plus bank holidays
• Generous Pension scheme and well-being support
• Opportunities for professional development and career progression

Working arrangements - This role can be hybrid with flexibility . Regular presence in our Didcot office is expected, with a minimum of two days per week.

Ready to make a difference? Apply today, or please contact Sujit Varpe, HR Business Partner at BMS World Mission for any further details

Post: Support and Integration Officer

Department: Support and Integration Team

Reports to: Support and Integration Team Leader

Contract: Permanent

Salary: £26 521 per annum

Hours: 37.5 hours a week

Working days: Monday to Friday 9:00 – 5:00

Location: Third Floor, Derwent House,42-46 Waterloo Rd, Wolverhampton, WV1 4XB

About ACH

Our vision is to empower refugees and migrants who reside in the UK to lead self-sufficient and ambitious lives. ACH is a social enterprise comprised of a diverse group of strategists and researchers led by lived experience. We provide tailored integration services that not only help individuals but also disrupt the systems that have entrenched inequalities in our society. We have a track record of delivering effective support services that give refugees and migrants the tools they need to succeed. In 2021 alone, we have helped 1000+ people to achieve their personal goals and lead fulfilling lives in their new country. By working with us at ACH, you will be supporting refugees and migrants to build a better, brighter future.

Purpose of job

The Support and Integration Officer are responsible for providing excellent standards of support, as well as quality information advice and guidance, to enable the resettlement and successful integration of refugees. This role is one of the main pillars of the service that ACH provides.

Key Responsibilities

 Completing an initial Pre-Tenancy Assessment for each person referred to the service as well as developing a personalised plan of support for them ensuring that it is reviewed regularly

 Giving advice and support on a range of issues including housing, finance, education, employment, health and immigration, as required.

 Supporting people with budgeting / registering with care providers / creating social networks / advocacy/ volunteering / training / employment opportunities etc.

 Making internal and external referrals to other services e.g. ACH / Careers and Enterprise or other relevant external agencies and referral partners as appropriate

  Organising and attending group trips to local places of interest for our tenants

 Developing links with external organisations or agencies to promote the needs of refugees and create opportunities for partnership working.

 Effectively managing a designated caseload of tenants, as well as keeping accurate records and maintaining case files to a high standard.

 Fully participating in team meeting, staff meetings, training sessions, supervision and any other relevant forum or communication processes.

 Organising house meetings and visiting our tenants both at their properties and in the community

 Making use of CRM Salesforce reports to improve case management