Supporter relations officer jobs

What you’ll be doing: 

• Managing the organisation’s financial responsibilities, working to tight deadlines, and a varied workload across different areas of responsibility, particularly in relation to financial reporting. As well as ensuring that financial processes are accurate, up to date and compliant with statutory requirements

• Taking a proactive approach to maintaining efficient office systems and operations, ensuring that orders are processed and providing support for the general up-keep of the office equipment 

• Contributing to project delivery by supporting the team with a range of ongoing administrative and organisational tasks, which requires flexibility and able to manage a varied workload across different areas of responsibility.

What we’re looking for: 

• We are looking for someone with a strong level of experience in managing the financial operations of a small organisation, ensuring that systems and processes are both robust and efficient. This includes experience of financial forecasting, reconciliations and, where appropriate, introducing or improving financial systems. 

• The postholder must be able to communicate financial information clearly to a range of stakeholders with differing levels of financial understanding, both verbally and through written reports or presentations relating to the organisation’s finances and funded projects. 

• Strong organisational and administrative skills are essential. The role requires the ability to manage different aspects of project support, general administration and office management, while keeping the wider team informed of progress on outstanding tasks. 

If this role is of interest, please refer to the full job description and person specification for further details. 

As a Beat Programme Officer, you will deliver high quality coaching support and guided self-help to individuals experiencing eating disorders and/or their loved ones, fostering early intervention and promoting sustained long-term recovery.

You will effectively manage a caseload of beneficiaries, providing tailored support that fosters early intervention and promotes sustained recovery.

Programme Officers work collaboratively and in alignment with Beat’s values, ensuring the achievement of Beat’s goals and strategy, and facilitating the effective delivery of contracted programme places.

You will be part of a cohesive and high performing team based on the principles of trust, mutual respect and empowerment.

We particularly encourage applications from Welsh speakers for this role; we have received funding from the Welsh government and are looking to improve our service delivery for our Welsh-speaking beneficiaries.

Carers’ Resource is delighted to be able to advertise a new role to support carers and those they care for. We are seeking:

Marketing & Communications Officer

Hours: 18 hours per week

Salary: £13,621 for 18 hours and up to £28,000 (Full Time Equivalent)

Location: Bradford, Harrogate, or Craven office with some hybrid working
 

The Role:

We are looking for a creative and motivated Marketing & Communications Officer with at least three years’ experience in digital marketing and communications to help raise awareness of Carers’ Resource, promote our services and strengthen engagement with carers, supporters, partners and the wider community.

This is an exciting opportunity for someone who is passionate about making a positive difference to people’s lives. The successful candidate will play an important role in supporting campaigns, creating engaging content and helping to ensure unpaid carers know where and how to access support.

Working closely with the CEO and colleagues across the organisation, you will help deliver effective marketing and communications activity that reflects the values, voice and impact of Carers’ Resource.

Key Responsibilities

• Develop and deliver engaging marketing and communications activity across digital and print channels.
• Manage and update website content to ensure information is accurate, accessible and engaging.
• Create high-quality content for social media, campaigns, press releases and promotional materials.
• Support the promotion of services, events, fundraising activities and campaigns.
• Help increase awareness and understanding of unpaid carers and the support available through Carers’ Resource.
• Manage and grow social media channels, monitoring engagement and performance.
• Support internal communications and staff engagement activities.
• Produce marketing materials including leaflets, posters, presentations and impact stories.
• Gather and share case studies, testimonials and stories demonstrating the charity’s impact.
• Monitor marketing performance and provide reports on communications activity and engagement.
• Ensure all communications are consistent with organisational branding and values.
• Support the development and maintenance of the organisation’s brand identity and reputation.
• Assist with campaigns to recruit volunteers, supporters and trustees where required.

Person Specification:

Essential

• At least 3 years experience in a marketing/ communications role including creating digital content and campaigns.
• Excellent written and verbal communication skills.
• Experience managing social media platforms and creating engaging content.
• Strong IT and digital skills including website content management systems and Microsoft Office.
• Ability to write for a range of audiences and communication channels.
• Experience producing marketing materials and promotional content.
• Good organisational skills with the ability to manage multiple priorities and meet deadlines.
• Creative, proactive and able to work independently.
• Strong attention to detail.
• Commitment to the values and aims of Carers’ Resource.

Desirable

• Experience working in the charity, health or social care sector.
• Knowledge of digital marketing tools, analytics and email marketing platforms.
• Graphic design or video editing skills.
• Experience working with media and public relations.
• Understanding of issues affecting unpaid carers and vulnerable communities.

Personal Attributes

• Compassionate and people-focused
• Team Player who collaborates with colleagues
• Enthusiastic and creative
• Collaborative and supportive
• Flexible and adaptable
• Professional and approachable

What We Offer

• Flexible and hybrid working opportunities
• Supportive and friendly working environment
• Training and professional development opportunities
• Generous annual leave entitlement
• Pension scheme
• Opportunity to make a meaningful difference to unpaid carers and local communities

Equality, Diversity & Inclusion

Carers’ Resource is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. We are committed to creating a workplace where everyone feels valued, respected and supported.

Closing date for applications: Monday 15th June 2026

Please submit a covering letter with your CV explaining your fit to the role.

You’ll carry out key administrative tasks, growing the support and development function of the Charity. This is an exciting opportunity to help Cambridge City Foodbank realise its vision of ending the need for foodbanks, through an ambitious strategy operating through networks of affordable food clubs, foodbank welcome centres, holistic support projects, and campaigning to change current systems which contribute to food insecurity.

Your tasks will include stewardship communications with individual donors and creating assets for community supporters to generate food and financial resources. You will assist the securing of income from grant giving trusts and foundations, and will undertake key executive assistant duties on behalf of the Development Director and CEO.

Main Duties:

● Develop strong individual donor relations through regular stewardship communications and powerful fundraising appeals, alongside establishing the associated data and systems;

● Create community development assets, which enables community groups to engage with and provide resources for the Charity, such as for charitable fundraising / food donation events.

● Together with the Development Director and CEO, secure income from, and maintain relations with grant giving trusts and foundations.

● Together with the Development Director and CEO, develop a team of volunteers who can support the work of the Charity’s development function.

● Support the Development Director and CEO, in their communication with supporters and corporate partners, to build good relations, gain and maintain corporate partner support.

● Liaise with colleagues across the Trussell Trust network; sharing best practice and participating in learning opportunities, to further the work of Cambridge City Foodbank.

● Other administrative activities may be requested from time to time by the CEO and Development Director, consistent with the needs of the Charity and role of Executive Assistant.

Personal Specification:

Technical skills and minimum knowledge:

● Strong administrative experience, highly organised, and able to effectively juggle multiple administrative tasks at the same time!

● Competent in the use of Zoom/Teams and MS Office software. Training will be provided to upskill in the use of Canva, Mailchimp, donor databases and social media (such as LinkedIn and Instagram).

● Excellent written and verbal communication and relationship management skills, you will inspire and motivate existing and prospective supporters, providing excellent stewardship and crafting compelling donor updates, applications and appeals.

NB. Experience of charitable fundraising is not essential when demonstrating the strong transferable skills above. Training will be provided.

Behaviours and competencies:

● Friendly, trustworthy and able to maintain confidentiality.

● Able to demonstrate empathy for people from disadvantaged, marginalised or socially-excluded backgrounds.

● Be committed to the vision, respect the ethos and uphold the values of Cambridge City Foodbank and Trussell Trust.

Our Vision, Ethos & Values:

Our Vision is to end the need for UK food banks. Each day we meet the need for emergency and affordable food, and tackle the causes of poverty, by harnessing the power of the community. We are an independent local charity and member of the Trussell Trust network.

We value dignity, justice, compassion, community and impact, in all that we do. We serve local people regardless of background, inspired by our Christian ethos and values.

As part of our commitment to inclusion, diversity and equity actively encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic (BAME) backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions and those with a lived experience of poverty as well as any other under-represented group in our workforce. We are committed to ensuring the safety and protection of our employees from all forms of harm.

In 2026: our team of over 200 volunteers, will provide 250,000 meals to people across Cambridge through our network of Foodbank Welcome Centres and Fairbite Food Clubs.

We are looking for an experienced and compassionate Support Services Manager to lead BBS UK’s support services for children, adults and families living with Bardet-Biedl syndrome (BBS). 

BBS UK is a national charity supporting people affected by this rare genetic condition. We work closely with NHS specialist clinics and other services to help individuals and families access the support they need and navigate health, education, social care and welfare systems. 

This is an exciting opportunity to lead a small, dedicated team providing practical support, advocacy and guidance to people living with BBS and their families. 

The role includes team leadership, safeguarding responsibility and service development. You will help ensure people receive safe, responsive and person-centred support while continuing to improve and strengthen our services. 

About the Role 

As Support Services Manager, you will oversee BBS UK’s clinics support and advice services. Working closely with the CEO, NHS clinics and partner organisations, you will: 

• Lead and support a small remote-working team

• Provide supervision and safeguarding leadership to Patient Liaison Officers and Advice Workers

• Act as Designated Safeguarding Lead (DSL) for the organisation

• Oversee caseloads, service quality and risk management

• Support staff wellbeing, learning and development

• Build positive relationships with NHS and external partners

• Help develop and improve BBS UK’s support services

This is a home-based role with travel to specialist clinics in London and Birmingham, plus occasional meetings and events. Travel expenses will be reimbursed in line with BBS UK policies. 

About You 

We are looking for someone who: 

• Has experience managing a team within health, social care, welfare or voluntary sector services 

• Has experience providing leadership, supervision or safeguarding oversight within a support service setting 

• Has strong safeguarding knowledge and can make sound decisions in complex situations

• Communicates well and builds positive working relationships

• Can manage competing priorities and support a busy team

• Is organised, practical and calm under pressure

• Is reflective, approachable and supportive

• Shares our commitment to inclusive, person-centred support

• Wants to make a meaningful difference to people living with BBS

Why Join BBS UK? 

BBS UK is a small, supportive charity making a real difference to the lives of people affected by Bardet-Biedl Syndrome. By joining us, you will: 

• Make a direct and meaningful difference to children, adults and families living with BBS

• Be part of a supportive and values-driven team

• Work flexibly from home while contributing to a nationally recognised rare disease support service

• Receive ongoing training, supervision and professional development

• Help shape the future of support services for people living with BBS 

Additional Information 

• An enhanced DBS check is required for this role

• Some evening or weekend work may occasionally be required, with time off in lieu provided

If you’re ready to use your skills and experience to make a meaningful impact, we’d love to hear from you. If you would like to discuss the role before applying, details can be found in the application pack. 

Application Deadline: Sunday 7th June 2026 (midnight) 

Interviews: Expected to take place in London on 16th and 18th June 2026 

Supporter Relations Executive

The Supporter Relations and Fundraising Operations team at Alzheimer’s Research UK is a key point of contact in the charity for supporters and members of the public and ensures the highest standards in operational processes and compliance, in order to ensure a first-class supporter experience.

The Supporter Relations Executive will be responsible for delivering supporter facing engagement activities ensuring delivery of an excellent experience for every contact, recognise opportunities to increase supporter loyalty, and generate the maximum amount of income for dementia research. This role primarily works within the Supporter Relations sub- team alongside other Executives. To ensure appropriate resourcing across the wider team and maintain SLAs, the role will also carry out donation processing and other operational tasks relating to supporter activities, where required.

We have 2 roles available. 

Key Responsibilities:

Supporter Enquiry Management

· Provide exceptional supporter care, ensuring every supporter and member of the public enjoys an outstanding experience when engaging with the charity, in all communications: inbound telephone calls, emails, social media messages and enquiries by post.

· Respond to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials, within a timely and professional manner. 

· Receive and respond to feedback and complaints from members of the public and supporters, as the first point of contact in the team, escalating where required.

· Ensure the integrity of the CRM database, Salesforce, by amending supporter records accurately, including coding of and processing donations.

· Promote fundraising, engagement and retention opportunities when communicating with supporters, using a range of initiatives to explain the positive impact of their donations in contributing to the charity mission, ‘for a cure’.

· Ensure formal guidelines and best practice are adhered to in relation to Direct Debits, Gift Aid, FR codes of Fundraising Practice, Gambling Commission, and Data Protection Act.

Supporter Stewardship:

· Engage in outbound telephone calls and written communications to increase the value of, or to retain supporters; this will include thanking, stewardship activity, obtaining Gift Aid declarations and vulnerability checks.

· Support the Fundraising Relationship team to manage accounts specific to their regions, to ensure excellent supporter stewardship.

· Effectively and consistently seek opportunities to build networks among our fundraising community, ensuring these are directed to appropriate fundraising teams.

· Seek opportunities for repeat fundraising, by identifying opportunities and engaging with supporters as part of our re-engagement process.

· Manage the supporter follow‑up process to ensure funds are received promptly and accurately. 

·  Engage supporters in the best practice in ‘in aid of’ fundraising policies and deliver promotion of this opportunity.

Knowledge, skills and experience needed:

· Experience of working in a customer facing role.

· Experience of handling queries and complaints.

· Confidence working with computers – good knowledge of Word, Excel, Outlook and CRM databases.

· Excellent written and spoken communication skills.

· Confident and engaging telephone manner.

· Ability to work with a high level of accuracy and attention to detail.

· Good organisational skills and the ability to prioritise workload.

· A professional and hard-working team player with a positive and collaborative work ethic.

· Outgoing, enthusiastic and able to remain calm under pressure

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £24,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 25th May 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

We’re Anthony Nolan. We’re here to uncover the answers inside us. Answers for people with blood cancer and blood disorders. Answers that will not only improve lives today but save them tomorrow.

By uniting people and science, we’re growing our world-leading stem cell register, so everyone who needs a transplant, can find their lifesaving match. We’re currently giving four people a day another chance to live.

Driven by patients, backed by stem cell donors, and powered by science, we won’t stop until we’ve unlocked the cures, treatments and transplants that will transform the future for more patients. And together, we can reach the remarkable day where every patient who needs us can not only survive, but thrive.

If you're inspired by this vision, and feel you have the skills and experience we need to help achieve it, we'd love you to join our lifesaving team.

We are looking for a Supporter Care Manager to join our Fundraising team.

Title: Supporter Care Manager

Salary: £39,000 - 42,000 per annum

Contract: Permanent

Hours: 35 per week (standard Anthony Nolan working hours)

Location: Hybrid, with head office in Hampstead, London

We are looking for a Supporter Care Manager to join our Supporter Experience team within the Fundraising division.

This is a key role responsible for leading the day-to-day delivery of supporter care, ensuring a high-quality, responsive and empathetic service across all supporter touchpoints. You will manage a small, dedicated team of Supporter Care Officers, overseeing enquiry handling, income processing and data management, while maintaining strong operational standards and compliance.

As the first point of contact for many of our supporters, the team plays a vital role in shaping supporter perceptions and enabling effective fundraising. You will work closely with colleagues across fundraising, engagement, technology and finance to ensure a seamless supporter experience and support the delivery of campaigns and activities.

You will also use supporter insight and feedback to drive continuous improvement and contribute to wider Supporter Experience initiatives and transformational projects, helping to embed more consistent and supporter-centric ways of working across the organisation.

We are looking for someone who brings:

• Experience managing a customer service or supporter care team

• Strong operational and organisational skills, with attention to detail

• Experience using CRM systems and managing supporter data

• Confidence handling complex enquiries and escalations

• Excellent communication and relationship-building skills

• A proactive approach to improving processes and services

What’s in it for you?

• A competitive salary

• 27 days annual leave, pension scheme, childcare vouchers, access to counselling via a 24-hour Employee Assistance Programme

• A stimulating work environment full of opportunities to learn and develop

• Life Assurance of four times annual salary

• Travel season ticket loan, Cycle to work Scheme

• And more! (further details on our Life at Anthony Nolan page)

Please check out the full job description attached or hyperlinked here on our careers page, and you can read more about what to expect on the Our recruitment process page.

Please note: We encourage you to apply as soon as possible – this advert may close early if we receive a high volume of strong applications. 

Release your remarkable, join our team and give someone another chance to live.

Anthony Nolan is a Disability Confident Committed and Living Wage accredited employer. 

All applicants must be able to demonstrate the right to work in the UK.

The Senior Supporter Engagement Manager will lead the strategic development of personalised, data‑driven supporter experiences that deepen engagement and maximise long‑term value. This role oversees the design and optimisation of multi‑channel supporter journeys, with a key focus on the creation and delivery of the email, SMS and What’s App communications, as well as our loyalty‑focused communications such as Cure Magazine, supporter newsletters and seasonal loyalty comm such as Christmas Cards. You’ll be a resident expert in marketing personalisation and data automation through martech tools.

Acting as the organisation’s expert in supporter experience design, the postholder ensures that every interaction — from the point that a supporter hits our database to long‑term stewardship — is timely, relevant, and insight‑led. You will use a mix of influence, coaching and collaboration skills to work across the organisation – working closely with Fundraising, Digital, Data, Business Intelligence, Insight, Policy and Campaigning, Volunteering, Info Services and Brand teams to embed a culture of continuous improvement and supporter‑centric thinking.

Most importantly you’ll be passionate about giving supporters a fantastic experience so that they stay longer, do more and feel like a valued part of getting to a cure for dementia.

Key Responsibilities:

Supporter Journey Development & Design

· Lead the end‑to‑end design of supporter journeys working collaboratively across all the organisation, taking an audience led approach in achieving our income, engagement and influence objectives, joining the dots and identifying opportunities for cross sell, upsell and integration of offers throughout a supporter's relationship with us.

· Oversea the mapping and optimisation of lifecycle journeys, ensuring they are insight‑driven, segmented, and aligned with organisational goals towards a cure.

Responsible for ensuring your teams are expert in our martech, and use testing frameworks (A/B, multivariate), data and performance insights to optimise journeys performance.

· Lead for automation of journeys within our martech, balancing efficiencies on resource with excellent supporter experiences.

· Lead for data, compliance and technical troubleshooting.

Data Selections & Audience Targeting

· Responsible for making audience targeting decisions ensuring accurate, timely, and insight‑led targeting for all fundraising and engagement activity.

· Working collaboratively with the BI team to ensure the development and application of data modelling and propensity models to predict supporter behaviour models that support tailored communications and efficient campaign delivery.

· Work closely with Data and Analytics teams to maintain data quality and optimise selection processes, and work with insight and BI to translate performance outputs into actionable recommendations for optimising our supporter journey performance.

· Ensure robust documentation, governance, and continuous improvement of data targeting and selection workflows

· Work collaboratively with the digital analytics team to ensure a strong connection between web and paid digital activity to avoid siloes across the stages of a supporter's experience with ARUK.

Supporter Loyalty & Stewardship Communications

· Lead the creation of loyalty‑focused communications that build long‑term relationships and increase lifetime value and deliver on our supporter experience principles – including communications such as Cure Magazine and E-newsletter.

· Work collaborative with Senior Supporter Relations Manager to develop stewardship frameworks that recognise and thank supporters at key moments – including the coordination of an ARUK approach supporter Christmas and Seasonal greetings.

· Ensure collaboration within these organisational supporter loyalty communications is effective leading for RACI and levels of approval.

· Lead for your team adhering to GDPR-aligned audience management and safe data activation.

Leadership & Collaboration

· Manage and develop a multi‑disciplinary team across your key responsibilities, fostering a culture of audience led, testing, continuous improvement and joined up thinking, planning and delivery.

· Build strong relationships with key stakeholders across fundraising, digital, brand, data, insight, info services, policy and campaigning, and research teams to ensure alignment and shared priorities.

· Responsible for keeping up to date on latest thinking, tools and technology for delivering effective Supporter Experiences, working closely with our Salesforce Technical Product Owner. And represent the charity in conferences, networking and influencing within the sector.

Knowledge, skills and experience needed:

· Extensive experience in supporter or customer journey design, CRM‑driven marketing personalisation and data automation

· Strong understanding of email marketing and supporter journey platforms and infrastructure, automation tools, and CRM systems.

· Familiarity of audience targeting segmentation and data selections.

· Familiarity with propensity modelling, predictive analytics, or working alongside data science teams.

· Proven ability to lead teams and manage complex, cross‑functional projects.

· Strong analytical mindset with the ability to translate insight into action.

· Excellent communication and stakeholder‑management skills.

· Demonstrable experience of leading supporter engagement programmes across multi-channel campaigns and activity.

· Demonstrable experience of working with external partners, including creative agencies, platform providers, research agencies, print and production houses.

· Demonstrable budget development and management experience.

· Deeply supporter‑centric, with a passion for creating meaningful experiences and supporter communications.

· Ability to distil complex data into simplified actionable insights that build the programme.

· Curious, analytical, and comfortable working with data and making driven decision‑making.

· Creative thinker who enjoys solving complex problems, particularly solving problems in collaboration with stakeholders.

· Collaborative, confident, and able to influence at all levels, particularly at a senior level across the organisation.

· Experience of coaching internal stakeholders, with strong workshop facilitation experience.

· Committed to continuous learning and innovation.

Additional Information:

Ways of working:

As part of our Agile ways of working, you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £56,000 per annum, plus benefits. 

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 31st May 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

The Marketing Officer/Senior Marketing Officer (Acquisition) at CBM UK is an important role in making our life-changing work possible. Advertised at Officer or Senior Officer level (subject to experience), the role delivers direct and digital marketing communications to grow awareness, and recruit and engage with new long-term CBM supporters, through creative and impactful fundraising communications.

Key responsibilities:

The position holder is responsible for developing and delivering fundraising campaigns that will engage with CBM target individual audiences; supporting the development of the annual public fundraising plan; building supporter journeys and testing new channels and messages.

Working closely with the Head of Marketing and across the Fundraising & Communications team to plan, coordinate and deliver donor acquisition appeals to recruit new individual supporters, using a variety of direct and digital marketing channels.

Regular giving (mostly monthly Direct Debits) are a large part of CBMs donor acquisition activity, and as such, part of this acquisition role is the planning and co-ordination of regular giving conversion, recruitment, retention, and upgrade campaigns.

Donor Acquisition (30%)

1. Working alongside the Head of Marketing and external agencies to plan and deliver a supporter recruitment programme, using channels that may include, but not limited to, inserts, press adverts, and door drops. email, paid social media adverts, Pay Per Click Googe adverts, and lead generation activities.
2. Optimise the performance (traffic and income) of website fundraising pages, including appeal landing pages and donation platforms. Ensuring pages on the CBM website are engaging to existing and new audiences and utilising Search Engine Optimisation tools.
3. Plan and coordinate an off-line and online welcome journey for new supporters to CBM, that will encourage ongoing engagement and long-term support.
4. Develop excellent working relationships with existing and new agencies and suppliers, including marketing agencies, writers, designers, print suppliers and mailing houses. Source new agencies and suppliers as appropriate.

Regular Giving (20%)

1. As part of the regular giving retention plan, deliver inspiring direct and digital marketing communications and updates to monthly supporters about CBMs work and the people their gifts are supporting. This can involve creating briefs, working alongside freelance copywriters and designers, and managing print and fulfilment suppliers.
2. Working alongside our inhouse Supporter Relations team and external telephone fundraising agencies to co-ordinate regular giving conversion, upgrade and retention campaigns over the telephone.
3. Deliver, test and refine a welcome and ongoing donor journey for regular giving supporters, across digital, post and phone channels, to update and thank supporters.

Legacy and In-Memoriam Giving (20%)

1. Work alongside the Head of Marketing and Senior Supporter Relations Officer to develop marketing plans for legacy and in-memoriam giving.
2. Responsible for legacy and in-memoriam giving direct mail and email appeals, and work alongside the Communications Team to ensure the legacy and in-memoriam giving website pages inspire new and existing supporters to support CBM in these ways.

New product testing (20%)

a.  Test and develop new fundraising ideas, channels and messages to engage with and raise funds from new and existing audiences.

b.  Maintain an awareness and anticipation of charity sector trends relating to direct marketing and keep abreast of competitor activities to enable CBM to respond and adapt quickly where appropriate.

Planning and reporting (10%)

1. Analysis and reporting of appeals and projects, providing learnings that will enable informed decision making around future activity.
2. Develop a good knowledge of the CRM system (Salesforce) and ensure appropriate recording and reporting of direct marketing activity.

Other

1. Ensure the consistent implementation of CBMs brand, key messages and style guide in fundraising activities.
2. Awareness of, and compliance across direct marketing, of Fundraising Regulator and Data Protection legal requirements (GDPR and PECR).
3. Work with other teams, including the CBM Global Federation, to maximise collaboration opportunities and integrated working.
4. Help develop a culture of enthusiasm, continual improvement and success which reflects the ambitions of CBM UK.
5. Occasional out of normal office working hours. Occasional travel in the UK and possibility of travel internationally.

For full details, please download the recruitment pack.

Why join us?

We’re a values-driven charity committed to saving lives by funding world-leading research, treatment, and care at The Royal Marsden. You’ll be part of a collaborative, ambitious and kind team, with plenty of opportunities for learning and development.

About the role

As the PR and Communications Officer, you will support the Senior PR and Communications Officer to raise awareness of the Charity by identifying and promoting compelling stories to regional and national media. Working closely with colleagues across PR and Communications, clinical teams, Fundraising, Marketing and Digital, you will help to showcase the Charity’s impact on people affected by cancer in the UK and around the world, while supporting fundraising activity across all income streams.

With support  you will use your communications skills and expertise, to write content for relevant in‑house magazine titles andhelp promote community fundraising and major donor events, corporate partnerships, and fundraising campaigns.

What you’ll be doing  

• Supporting a comprehensive media service which includes the proactive sell in of positive stories.
• Building relationships with clinical colleagues and in particular, Charity-funded consultants, nurses, researchers, and allied health professionals to gain their support for Charity communications including press releases, tailored pitches, other print media channels and the Charity's magazine.
• With support, write and edit the Charity’s supporter magazine, Progress, in collaboration with the Charity’s leadership team and fundraising colleagues.
• Working with fundraising teams to identify unique and inspiring stories associated with the Charity’s annual calendar of events and campaigns.

About you

You’ll be an exceptional team player with:

• Relevant media relations and/or communications experience
• Proven track record of delivering compelling copy, in the right tone and to deadline.
• Strong interpersonal skills - the ability to build effective and productive relationships with colleagues and case studies.
• Strong organisational skills – the ability to plan and prioritise content development in line with agreed targets and timelines.
• Experience of managing stakeholders both within and outside an organisation, at all levels.

What we offer

• Hybrid working between home and Chelsea with occasional travel to Sutton
• Flexible working around our core hours of 10am to 4pm
• 27 days annual leave rising with length of service
• Up to 6% employer contributions subject to matched contribution from you (increasing with length of service)
• Training, support and development opportunities
• Access to the blue light discount scheme and other discounts opportunities
• Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more
• Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes

Inclusion matters

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life.

If this sounds like the opportunity for you, we’d love to hear from you.

Please submit your application as soon as possible, as we may close the vacancy early if we receive a high volume of applications. The deadline to apply is midnight on Tuesday 26 May.

• As an Employee Relations Specialist, you’ll be the escalation point from our People Operations team and will apply your specialist employee relations knowledge and expertise to provide professional and pragmatic employee relations advice on a range of employee relations (ER) issues, policies and processes.
  
  You’ll pro-actively engage with managers to offer best practice advice on a range of ER case work, spotting and assessing the risks and advising managers on how to mitigate or find resolutions to those risks which are in the best interest for British Heart Foundation (BHF). 
  
  You’ll take ownership of your own case work from beginning to end and responsibility for the advisory solutions ensuring best practice timescales are adhered to. You will also ensure any risks or concerns are flagged. 

  
  About you
  
  With a CIPD Level 5 minimum qualification, or equivalent, you'll have extensive HR knowledge and understanding around best practice. You'll also have an up-to-date ER and Employment law knowledge, and understand ACAS Code of Practise and be knowledgeable on the Equality Act.
   

  You’ll have substantial experience managing complex casework, including dismissals and discrimination. You are able to weigh up complex evidence and reach sound conclusions that are fair and reasonable while protecting the business. You have the proven experience of navigating legal complexities and negotiating successful resolutions swiftly. 
  
  Ideally, you will have ER specialist experience confidently managing a high volume of cases in a large organisation. Additionally, experience of tribunal case preparation, restructuring, redundancy, and TUPE would be highly advantageous.
  
  To succeed in the role you will:

  • be a highly effective team player
  • have excellent communication skills
  • be able to build trust and rapport quickly
  • have strong time management skills
  • be resilient and work well under pressure to multiple and conflicting deadlines. 

  
  We’re looking for someone with a passion for all things employee relations who will be an ambassador for the People Relations team. Willing to challenge and influence managers, you’ll encourage them to be the decision makers as well as positively challenge the status quo on process, policy and procedure. 

   

  Working arrangements

   

  Please note this is a 4-month fixed term contract.
  
  This is a hybrid role, where your work will be split between your home and one day per week, on average, in our London office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.  
  
  Due to the length of the contract we are looking to get someone in post as soon as possible.
   
  Belonging at BHF 

    
  We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together. 
  
  To hear from our people, check out Belonging at BHF.  
  
  Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.
  
  Benefits and development  

  At BHF, we offer a comprehensive range of benefits designed to support our colleagues’ wellbeing and professional growth.    
   
  To find out more about our benefits you can download the Benefits document at the bottom of this page or check out our Benefits and Development pages.  
   
  Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.  
   
  Interview process
  
  Interviews are due to take place shortly after the role closes.
  
  How to apply 
  
  It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria. 
  
  As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.
  
  Should you need any adjustments to the recruitment process, at either application or interview, please contact us.

  Please note internally this role will be known as People Relations Specialist. 

Help Share the Love of Jesus through practical care and life-changing Ministry! Do you have a passion for excellent writing, relationship-building and Christian ministry in action? Could you help secure vital funding that enables vulnerable people to experience compassionate care, hope and the love of Jesus every day?

At Caring For Life, everything we do is rooted in our Christian mission. Through practical support, loving care and faithful witness, we seek to share the love of Jesus Christ with people who may never previously have known His love for themselves. Our prayer is that many will come to personal faith in Christ and become part of His Church.

This role is far more than fundraising. It is an opportunity to play a meaningful part in a Christ-centred ministry that seeks to bring glory to God through the way we serve beneficiaries, supporters, volunteers and one another.

The role will involve writing about the charity’s firm Christian foundation and may include taking an active role in providing compassionate and consistent care to beneficiaries. You will take part in prayer times and may have opportunities to share personal testimony of experiencing Jesus’ love with beneficiaries and members of the local community. There may also be occasions to support presentations representing Caring For Life, particularly within churches and Christian organisations.

About the Role

The PR team is responsible for generating, sustaining and growing the charity’s income year after year by communicating the work, ministry and financial needs of Caring For Life to a wide range of audiences.

The Trust Fundraiser will focus primarily on securing funding from Trusts, Foundations and grant-making bodies, whilst also helping to nurture relationships with major donors and exploring opportunities for corporate support.

As part of the PR team, the successful candidate will also support wider PR activities during busy periods, including Open Days, Supporters’ Days, formal visits and practical tasks at peak times.

Organisational Structure

The PR team is line managed by the Executive Director, with additional support from the CEO regarding pastoral insight and communication with churches and other Christian groups.

Background Information

Caring For Life has an established and respected Trust fundraising programme, with longstanding relationships built over many years. Alongside carefully stewarding these relationships, the charity continually researches and develops new funding opportunities.

At the end of the financial year 2026, income from Trusts totalled circa £265,000

Main Duties

• Undertake induction and training relevant to the role.
• Maintain and develop the existing Trusts database.
• Ensure reports and funding applications are submitted accurately and on time.
• Keep clear records of applications, correspondence, grants received and acknowledgements sent.
• Research new Trusts and funding opportunities using online systems, publications and resources such as Invisible Grantmakers.
• Work with project leaders and senior managers to identify fundable projects and budget requirements.
• Attend budget meetings and assist staff in understanding funding allocations.
• Prepare compelling funding proposals, reports and covering letters.
• Liaise with the Design and Media team regarding photography and supporting materials.
• Maintain records and communication with major donors as requested by the Executive Committee.
• Support and grow corporate donor relationships.
• Conduct all duties in a professional and Christ-like manner that honours the Lord Jesus Christ and protects the reputation of Caring For Life.
• Undertake relevant in-house and external training as required.

Please note that while this role has a primary focus within fundraising and PR, all appointments at Caring For Life are to the wider ministry of the Trust. Staff may occasionally be required to support other areas of work according to the needs of the ministry and the welfare of beneficiaries.

Skills and Experience Required

• Excellent organisational skills with the ability to prioritise workload and meet deadlines.
• Strong written and verbal communication skills with excellent English grammar.
• Creative and persuasive writing ability.
• Ability to work well within a team.
• Good IT skills, including database systems.
• Understanding of budgets and financial planning.
• Sensitivity and discretion when handling confidential financial information.

Job Information

Location

Crag House Farm, Otley Old Road, Cookridge, Leeds LS16 7NH

Hours

8:30am – 5:00pm, Monday to Friday

Salary

£28,000 – £35,000 per annum (full-time gross salary)

Annual Leave

• 22 days annual leave plus 8 statutory bank holidays
• Annual leave increases by 1 day per year of service up to a maximum of 27 days

DBS Checks

As Caring For Life works with children and vulnerable adults, the successful applicant may require an Enhanced DBS Disclosure and satisfactory references.

This role may involve work with under-18s and is therefore exempt from the Rehabilitation of Offenders Act 1974. Relevant information should be disclosed as part of the application process.

Job Overview

The Cathedral Safeguarding Officer is the designated safeguarding professional for Lincoln Cathedral, responsible for ensuring that safeguarding is embedded across all aspects of Cathedral life.

The postholder will ensure compliance with Church of England safeguarding policy, diocesan frameworks and relevant statutory legislation, while promoting a culture of care, accountability and continuous improvement.

The role involves providing expert safeguarding advice, managing safeguarding concerns and casework, supporting safer recruitment processes, and ensuring that clergy, staff and volunteers understand and fulfil their safeguarding responsibilities.

Working in partnership with the Diocesan Safeguarding Team and statutory agencies, the Cathedral Safeguarding Officer will support the Dean and Chapter in fulfilling their safeguarding responsibilities, while exercising independent professional judgement in relation to safeguarding matters.

Key Responsibilities

• Promote a culture in which safeguarding is understood as everyone’s responsibility.
• Manage safeguarding concerns, allegations and casework.
• Support safer recruitment processes, including DBS requirements and safeguarding risk assessments.
• Develop and review safeguarding policies and procedures.
• Support safeguarding training and awareness across the Cathedral community.
• Maintain accurate, secure and confidential safeguarding records using the MyConcern system.
• Liaise with statutory agencies, including local authorities and police, where required.
• Prepare safeguarding reports for governance bodies including Chapter and SLT.

Skills and Experience

The successful candidate will have:

• Significant experience of safeguarding casework involving children and/or vulnerable adults.
• Strong working knowledge of safeguarding legislation, statutory guidance and best practice.
• Experience of risk assessment and safeguarding risk management.
• Experience of working with or alongside statutory agencies.
• Strong interpersonal, organisational and communication skills.
• Ability to manage sensitive and complex situations with professionalism, discretion and resilience.

Working Pattern and Benefits

• Permanent part-time role.
• 21 hours per week across a minimum of 3 days per week.
• Primarily site based at Lincoln Cathedral.
• Up to 1 day per fortnight home working may be negotiated.
• 33 days annual leave including bank holidays (pro rata).
• Church Workers Pension Scheme.

Safeguarding and Recruitment Information

Lincoln Cathedral is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This role is subject to enhanced safeguarding requirements, including an Enhanced DBS check with barred list check.

Please complete the Cathedral Application Form. CVs will not be accepted as a substitute for the application form.

Closing date for applications: Tuesday 26 May 2026 at 5pm.

The Marketing Officer/Senior Marketing Officer (Retention) at CBM UK is an important role in making our life-changing work possible. Advertised at Officer or Senior Officer level (subject to experience), the role delivers direct and digital fundraising appeals to existing individual supporters, high value donors, and churches to drive donations and grow awareness, through creative and impactful fundraising communications.

Key responsibilities:

The position holder is responsible for developing fundraising campaigns for individual supporter audiences; supporting the development of the annual public fundraising plan; building supporter journeys and testing new channels and messages.

Working closely with the Head of Marketing and across the Fundraising & Communications team, the Marketing Officer/Senior Marketing Officer (Retention) is responsible for planning and delivering a significant marketing programme, carrying out fundraising campaigns to existing supporters across multiple channels, including direct mail, email, and telephone.

Cultivation appeals (60%)

a. Deliver regular and inspiring off-line direct marketing campaigns to existing supporters on time and within budget. The role holder will plan, co-ordinate and prepare fundraising appeals. This involves creating briefs, working alongside freelance copywriters and designers, and managing print and fulfilment suppliers.

1. Lead on the delivery of online appeals and updates, including the planning and coordination of mass supporter emails.
2. Optimise the performance (traffic and income) of website fundraising pages, including appeal landing pages and donation platforms. Ensuring pages on the CBM website are engaging to existing and new audiences and utilising Search Engine Optimisation tools.
3. Lead on the planning and implementation of feeding back to existing supporters on our work as part of their donor journey, through leading on CBM UK’s supporter newsletters, e-news and prayer diaries.
4. Prepare internal marketing materials for CBM UK colleagues and provide briefings for supporter facing teams ahead of each campaign.
5. Develop excellent working relationships with existing and new agencies and suppliers, including marketing agencies, writers, designers, print suppliers and mailing houses. Source new agencies and suppliers as appropriate.

High donor fundraising (20%)

1. Lead on CBM’s high donor fundraising programme, through planning and managing regular communications and fundraising asks to this segment of supporters, working towards achieving annual income growth targets.
2. Work alongside the Supporter Relations team to develop and carry out a donor journey for high donors, including personalised communications through phone, email and post.

New product testing (10%)

1. Proactively test and develop new fundraising ideas, channels and messages to engage with and raise funds from new and existing audiences.
2. Maintain awareness and anticipation of charity sector trends relating to direct marketing and keep abreast of competitor activities to enable CBM to respond and adapt quickly where appropriate.

Planning and reporting (10%)

1. Analysis and reporting of appeals and projects, providing learnings that will enable informed decision making around future activities.
2. Develop a good knowledge of the CRM system (Salesforce) and ensure appropriate recording and reporting of direct marketing activity.

Other

1. Ensure the consistent implementation of CBMs brand, key messages and style guide in fundraising activities.
2. Awareness of, and compliance across direct marketing, of Fundraising Regulator and Data Protection legal requirements (GDPR and PECR).
3. Work with other teams, including the CBM Global Federation, to maximise collaboration opportunities and integrated working.
4.  Help develop a culture of enthusiasm, continual improvement and success which reflects the ambitions of CBM UK.
5. Occasional out of normal office working hours. Occasional travel in the UK and possibility of travel internationally.

Please download the recruitment pack for full details.