Supporter relations officer jobs

Join Us in Making a Difference at Marie Curie

Marie Curie is the UK’s leading end-of-life charity, dedicated to ensuring that everyone facing the end of life has access to the care, support, and dignity they deserve. We are the largest non-NHS provider of end-of-life care in the UK and the only organisation to operate across all four nations. Through our network of community nursing, hospice care, and comprehensive information and support, we are here for people and families when they need us most.

Your Role in Our Vision

As a Supporter Relations Officer, you will play a key role in providing fundraising and administrative support to the Fundraising directorate. 

Your work will ensure that supporter inquiries are handled with care, registrations for fundraising appeals and campaigns are seamlessly managed, and all fundraising events are executed to the highest standard.

Is This Role for You?

• Ability to communicate effectively with supporters and colleagues, ensuring clear and positive interactions.
• Strong focus on delivering outstanding Supporter Service with empathy and professionalism.
• Proficient in prioritising and managing multiple tasks efficiently to meet deadlines.
• Excellent ability to build meaningful relationships with supporters and colleagues, fostering collaboration and trust.
• High ethical standards and reliability in handling sensitive information and responsibilities.
• Capacity to address challenges and resolve issues effectively as they arise.
• Ability to work independently while maintaining focus and drive to meet objectives.

Key Responsibilities

• Manage supporter inquiries, registrations, and communications for fundraising appeals, campaigns, and events.
• Provide administrative assistance to ensure the smooth execution of fundraising activities across the directorate.
• Assist in planning and coordinating a variety of fundraising events to meet organisational goals.
• Oversee multiple ongoing activities, ensuring all tasks are completed accurately and efficiently.
• Collaboration: Work closely with colleagues across the charity to address issues and maintain seamless operations.
• Uphold the highest standards of Supporter Service, ensuring a positive experience for all stakeholders.
• Actively committed to Marie Curie’s values, role models behaviours with authenticity and purpose. 

What You’ll Need

• Proficiency in Microsoft Office packages
• Excellent written, verbal and oral communication skills
• Experience in customer services
• Ability to multi-task and prioritise workload

Please see full job description here

How to Apply

Submit your CV and cover letter online, highlighting your most relevant skills and experiences for this role. Please also include your preferred location.

Application deadline: Sunday 20th July 2025
Salary: £22,386 - £23,600 
Contract: Full time contract (12 month) and 1 permanent role  
Location: Hybrid Remote 

Why Join Marie Curie?

• Flexible working arrangements
• 25 days of annual leave plus bank holidays
• Pension contributions up to 7.5%
• Loan schemes for bikes, computers, and season tickets
• Continuous professional development opportunities
• Enhanced wellbeing and employee assistance programmes
• Membership discounts through the Blue Light Card
• AND SO MUCH MORE!

Join us in shaping a society where everyone receives the care they deserve at the end of life. Let’s make a lasting impact together.

Marie Curie is committed to diversity, inclusion, and creating a safe and supportive workplace for everyone. We encourage applications from individuals of all backgrounds and lived experiences

Job Title: Supporter Care Officer

Responsible to: Individual Giving Manager

Salary: £28,000 - £32,000

Location: USPG, 5 Trinity Street, London, SE1 1DB
 

Hours of work: Full time - 35 hours per week

The package also includes

· 8% employer contribution to a pension

· 25 days annual leave, plus bank holidays and additional discretionary leave during Christmas.

· Season Ticket Loan

USPG is the Anglican mission agency that partners churches and communities worldwide

in God’s mission to enliven faith, strengthen relationships, unlock potential and champion

justice.

You can find out more about our work by visiting our website.

The Job

Reporting to the Individual Giving Manager, the Supporter Care Officer role sits within the Communications, Engagement and Fundraising team. USPG is looking for someone with excellent communication skills and enthusiasm to join our small but growing fundraising team.  The post holder will be the first port of call for all incoming communications and will work closely with the Individual Giving Manager to ensure that our supporters feel valued. The role is also responsible for maintaining the data and developing supporter care processes. 

You

You are highly organised, enthusiastic and flexible with a passion for delivering an excellent supporter experience. The ideal candidate will have experience in customer service, data handling and administration. They will be comfortable working in a fast-paced environment, with a flexible, can-do attitude. The role holder will be used to co-ordinating a varied workload, working in close collaboration with colleagues and delivering to deadlines. They will have excellent IT skills and experience of working with databases.

How to apply

Please complete the application form and equal opportunities form.

If you would like to discuss the role, please feel free to contact Natasha.

Closing Date: 20th July 2025

Interview Dates: Rolling Interviews

 PR & Communications Lead

Salary: £35,000pa

Hours: 37.5 hours per week 

Location: St Joseph's Hospice, Thornton (L23)  - with flexibility for some homeworking

Reports to: Chief Executive

About Us:
St Joseph’s Hospice provides compassionate, specialist palliative and end-of-life care for people across our local communities. Rooted in values of dignity, trust, compassion, hospitality and respect, we support patients and their families during life’s most challenging times.

Job Overview:
We are seeking a skilled and experienced PR & Communications Lead to take ownership of our media strategy and help elevate the Hospice’s profile. You will manage all communications functions including media relations, branding, internal/external messaging, digital content, and event promotion.

Key Duties Include:

• Developing and delivering a PR & communications plan aligned with the Hospice strategy
• Acting as the main point of contact for all media and press enquiries
• Managing the Hospice website, newsletters, and social media presence
• Supporting income generation through high-quality marketing materials
• Writing press releases, managing media visits, and arranging press conferences
• Maintaining consistent branding across all content and publications
• Building strong relationships with internal teams, supporters, and stakeholders
• Monitoring media coverage and evaluating campaign effectiveness

You will have a recognised Public Relations or Journalism qualification (CIPR or NCTJ) and at least one years experience in a media/communications environment. Strong writing, editing, and digital media skills are a must.

Additional Information

Benefits include an employer contributory pension scheme, 7 weeks annual leave (incl bank hols), access to an Employee Assistance Programme and free onsite parking. Continued access to NHS pension scheme is available for current members. 

Whilst this post is based at the Hospice, there is flexibility for some home working. 

This Post is subject to a Standard DBS Disclosure

To Apply:

The closing date for the receipt of completed applications is: 20th July 2025. 

Looking to use your career to stand up for human rights?

Join a bold human rights team taking on China’s occupation of Tibet, and help power the resistance through fundraising. We’re hiring a Fundraising Officer/Senior Officer to grow our movement and amplify Tibetan voices worldwide.

About the Role:

We’re up against a global superpower. Here, your fundraising fights back.

At Free Tibet and Tibet Watch, we are small but tireless: up against one of the world’s most powerful regimes, the Chinese Communist Party (CCP). We’ve adapted rapidly to an unpredictable fundraising landscape, and we’re looking for someone equally bold, creative and committed to help us grow. You may be early in your fundraising journey or already have experience generating income from individual giving or trusts and foundations. Either way, if you want to build your skills while contributing to urgent and meaningful human rights work, we want to hear from you. Depending on your experience, we will appoint at Fundraising Officer or Senior Fundraising Officer level.

About Free Tibet and Tibet Watch:

We stand with Tibetans: for their homeland, their identity, their future, and against China’s brutal occupation.

Behind closed borders, injustice thrives. We break them open with facts and campaigns. Tibet Watch exposes the truth from inside occupied Tibet through evidence and world-leading research. Free Tibet turns that truth into action, with hard-hitting campaigns and relentless advocacy that make the world pay attention. Together, we’re building a global movement that’s impossible to ignore. Tibet can be free. It must be free. And one day, it will be.

Job Description: Fundraising Officer / Senior Fundraising Officer

• Location: Brixton, London / Remote

• Salary: £29,000-£32,000 pro rata, depending on experience

• Hours: 4 or 5 days per week (28-35 hours)

• Reports to: Fundraising Manager

• Deadline to apply: 9am, Monday 4 August 2025

• Interviews from: Monday 11 August 2025

What We Offer:

• Flexible hybrid working and a supportive, mission-driven team

• A culture that values both results and staff wellbeing

• Robust remote working policies and flexible hours

• Generous leave: 25 days + public holidays

• Strong training, development and career progression

• Interest-free season ticket loans

• Pension contribution

Main responsibilities

• Assist the Fundraising Manager with income-generation activity across the organisation.

• Support the Fundraising Manager with the execution of the fundraising strategy.

• Assist Fundraising Manager with Major Donor fundraising.

• Work to ensure that you and the Fundraising Team’s KPIs and targets are met.

• Take ownership of all direct marketing campaigns including postal and online appeals, upgrade and reactivation mailings, email campaigns, regular giving recruitment and lead generation.

• To lead on all fundraising logistics, which includes having full responsibility for the incoming and outgoing post.

• Coordinate paid recruitment by collaborating with the Digital Engagement Team and work on supporter journeys, with sign-off from the Fundraising Manager.

• Provide monthly analysis and reports on fundraising campaigns/appeals and recruitment of new supporters/grants.

• Research new funding opportunities.

• Write and coordinate applications for financial support from appropriate trusts and foundations.

• Regularly check in on prospective trusts and foundation donors/application progress and reporting.

• Coordinate, attend and assist with organising events. 

• Ensure that supporter records are all kept up to date (in-keeping with GDPR guidelines) on the database/CRM. 

• Ensure that supporter journeys are regularly assessed and of the highest standard. 

• Be responsible for handling fundraising queries from supporters and ensuring they are answered promptly and appropriately.

• Recruit and manage (1-2) fundraising volunteers to further support the Fundraising team and activities.

• Craft strong fundraising/marketing copy for the organisation as a whole

• Contribute to Free Tibet’s twice annually printed magazine, where needed.

• Support the Fundraising Manager with budgeting and spotting key areas of success/failure and aiding in the prompt response to either situation. 

General responsibilities

• Assist with responding to queries from supporters and donors on a daily basis.

• Participate in weekly team meetings and monthly finance/fundraising meetings.

• Support the Head of Income in all areas of fundraising activities. 

• Assist with the smooth running and financial sustainability of the organisation.

• Aid in the day-to-day running, migration and organisation-wide implementation of a new Client Relationship Management (CRM) system. 

• General administration duties. 

Person Specification

Essential 

• Clear passion and interest in fundraising — whether it be learning new skills or developing this area of expertise. 

• Some experience securing and/or managing individual giving OR major donor fundraising.

• Strong communication skills (internally with other colleagues and externally with supporters) including the ability to write clear and persuasive fundraising copy.

• The ability to write applications to secure grants from trusts and foundations and reporting.

• Ability to take initiative, manage competing priorities and ensure deadlines are met.

• Commitment to Free Tibet’s mission. 

Desirable

• CRM and fundraising analysis experience.

• Digital fluency in direct relation to fundraising i.e. email marketing and social media.

• Some experience managing staff or volunteers.

• Experience working in a third-sector organisation would be an advantage.

Application Process

Please send a CV and personal statement outlining your suitability for this post to recruitment(at)freetibet(dot)org. The deadline for all applications will be Wednesday 6th August 2025 at 9am. Interviews will be held from Wednesday 13th August 2025. We look forward to receiving your application.

Location: Cambridge, England (Travel required to all Baca Services locations)

Contract Type: Permanent

Salary: £24,754 - £28,454 per annum FTE plus Cambridge living allowance of £2301 per annum.

Working Hours: 37.5 hrs per week (including evening and weekend hours on a rota)

Are you passionate about making a real difference in the lives of young people seeking safety and a fresh start?

Join Baca, a dedicated organisation supporting unaccompanied asylum-seeking children aged 16–18. We’re looking for a compassionate, proactive, and resilient Support Worker to help young people rebuild their lives with dignity, hope, and purpose.

What You’ll Do

As a Support Worker, you’ll provide holistic, therapeutic support to young people transitioning to adulthood. Your role will include:

• Supporting physical and emotional wellbeing
• Encouraging engagement in education, employment, and training
• Promoting social inclusion and personal safety
• Teaching essential life skills like cooking, budgeting, and cleaning
• Building trusted relationships and being a positive role model
• Collaborating with social workers, volunteers, and external agencies
• Maintaining accurate records and contributing to support plans

What We’re Looking For

We’re seeking someone who is:

• Empathetic and resilient, with a genuine passion for supporting young asylum seekers
• Organised and proactive, able to manage multiple priorities
• A strong communicator, both written and verbal
• A team player, who thrives in a diverse, multicultural environment
• Flexible, with the ability to work occasional evenings and weekends

Essential Requirements

• Alignment with Baca’s values and mission.
• Experience working with young people (1:1 and group settings)
• Understanding of safeguarding and child protection
• Full UK driving licence and access to a vehicle
• Enhanced DBS check (required)

Desirable

• Experience working with unaccompanied asylum seekers or trafficked young people
• Knowledge of asylum processes and trafficking risks
• Experience working cross-culturally and with statutory agencies

Why Join Baca?

At Baca, you’ll be part of a passionate team committed to empowering young people to thrive. We offer:

• A supportive and inclusive work culture
• Ongoing training and development
• Opportunities to make a lasting impact

How to Apply:

If you are passionate about making a difference in the lives of young asylum seekers and have the skills and attributes we are looking for, we would love to hear from you.

Please note we cannot provide sponsorship for this role. We are not on the Home Office list. Further information about the role, competencies and experience can be found on our website.

This position will play a vital part in supporting the Income Generation department and the charity as a whole, helping to raise awareness, engage supporters, and drive fundraising efforts across multiple channels.

The ideal candidate will be proactive, results-driven, and have a passion for charity work. This is an exciting opportunity to create the marketing strategy for a growing charity while working closely with various departments to ensure a unified message and approach is taken.

Key Responsibilities:

• Campaign Development: Plan and execute integrated marketing campaigns that promote the charity’s mission, events, and fundraising activities across digital and traditional platforms.
• Brand Awareness: Increase the visibility and awareness of the charity through targeted marketing strategies, including social media, email marketing, and public relations.
• Content Creation: Produce compelling content (e.g., newsletters, social media updates, website pages, impact reports, press releases) that resonates with our target audiences and promotes the charity’s work.
• Partnerships & Stakeholder Engagement: Work closely with the Income Generation team to create marketing materials and campaigns that support donor acquisition and retention.
• Data Analysis & Reporting: Monitor and report on the effectiveness of marketing campaigns, using data to refine strategies and improve outcomes.
• Collaboration: Work cross-departmentally with other teams within the charity to ensure consistent messaging and alignment with the organisation’s goals.
• Event Promotion: Support the promotion and marketing of fundraising events and initiatives to increase participation and visibility.
• Community Building: Engage with the charity’s supporters, volunteers, and partners, creating a sense of community and encouraging long-term relationships.

Pembroke College, Oxford, is seeking to appoint a Donor Relations Officer to play a pivotal role in its fundraising and stewardship programme. This is an exciting opportunity for a motivated individual with excellent communication and organisational skills to contribute to the long-term development of one of Oxford’s most forward-looking Colleges.

Founded in 1624, Pembroke is an inclusive and dynamic College based on a central site in Oxford that joins award-winning new developments with historic quadrangles. The College has ambitious fundraising goals to support scholarships, academic posts, buildings, and other key priorities.

The Donor Relations Officer will work closely with the Development Manager and Development Director to devise and implement a comprehensive stewardship strategy for Pembroke’s major donors. The role involves producing bespoke donor reports, drafting proposals and gift agreements, coordinating stewardship events, and ensuring that donors receive appropriate recognition and communications. The post-holder will liaise closely with the Finance, Academic, and Communications teams, as well as Fellows, staff, and students, to ensure accurate and impactful donor reporting.

This role offers excellent professional development opportunities and would suit someone with a background in alumni relations, fundraising, customer relations or a related field. The successful candidate will have excellent writing, project management and interpersonal skills, be proactive and detail-oriented, and able to manage confidential information with discretion.

Benefits include membership of the University staff pension scheme, 30 days of annual leave, free lunches during working hours when the College kitchens are open, and training and professional development opportunities.

Role Overview

The Donor Relations Officer role focuses on stewardship and proposal writing.  This involves devising a stewardship strategy for major donors, producing reports for donors, and drafting proposals and gift agreements for prospective donors. The post-holder reports to the Development Manager.

Key Responsibilities

The main duties to be carried out by the post-holder include:

Stewardship

• Working with the Development Director and Development Manager, create a stewardship strategy for all major donors, ensuring that everyone receives annual reports on their giving and the appropriate level of recognition.
• Work with the College’s Finance team to obtain annual reports on the status of restricted and endowed funds for inclusion in stewardship reporting.
• Take ownership of the College’s stewardship groups for major donors, namely the Foundation Fellows, Sheppard Circle, and Master’s Circle.  Liaise with the Senior Alumni Relations Officer to create and deliver events for members of these groups and devise ways to further our relationship with them individually and collectively.
• Work with the Accounts Office and Academic Office to ensure that restricted funds are used in accordance with their purpose and to track and report on progress to donors in line with relevant gift agreements and pledges.
• Ensure donors receive appropriate recognition in all relevant College publications and other media and work in close collaboration with the Communications team to ensure donors receive relevant College and Campaign communications.
• Work with the Development team, Communications team, and others in College to create an annual report demonstrating the impact of philanthropy at Pembroke for distribution to donors to the College.
• Identify opportunities to publicise the impact of philanthropy at Pembroke through multimedia communications and digital platforms (e.g., videos, newsletters, digital campaigns).
• Once the programme is established there may be opportunities to undertake face-to-face stewardship meetings with donors.

Proposal writing

• Support the Development Director and Development Manager in drafting bespoke proposals for major donor prospects.
• Assist in the production of fundraising documentation to appeal to potential major donors.
• Make effective use of donor records to ensure proposals and reports are data driven.
• Draft gift agreements for major donors.

Internal collaboration

• Work collaboratively with the wider team and colleagues across Pembroke, supporting work outside your functional area where necessary.
• Build strong internal relationships with relevant stakeholders to ensure the stewardship programme is supported at the highest level.
• Work with Fellows, staff, and students to obtain reports and other stories relating to the impact of donor funding.
• To undertake such other duties as may be reasonably required by the Development Director, which may include travel and event attendance outside standard working hours.

Panathlon is a national charity that gives children with special needs and disabilities (SEND) the opportunity to engage in competitive sporting and leadership opportunities. Operating in every English County, North and South Wales and Northern Ireland, our work changes lives—helping young people build confidence, develop physical and emotional skills and enjoy the joy of competition. With support from major funders, sponsors, and national partners, we’re constantly growing our impact—and we need a CEO who can drive our strategy, lead our exceptional team and champion our mission at the highest levels.

The Role

As CEO, you’ll be the strategic lead for the charity with some operational oversight too. You will work closely with the Board of Trustees, oversee a small but high-performing team, and serve as the face of the organisation for key funders, partners, and stakeholders. Your responsibilities will include:

● Strategic Leadership: Develop and implement long-term plans aligned with our mission.
● Fundraising & Income Generation: Drive major donor pitches, manage key sponsor relationships, and grow revenue through campaigns and events.
● Stakeholder Engagement: Cultivate relationships with charitable partners, corporate partners, government departments, national sports bodies, local authorities, and disability groups.
● Marketing & Communications: Oversee PR strategy, digital presence, and communications.
● Governance & Operations: Ensure regulatory compliance, oversee HR and finance, and maintain a strong organisational infrastructure.

About You

We’re looking for a proven leader with a strong track record of strategic leadership and income generation, ideally in the charity, education, or sports sectors. You’ll combine hands-on management experience with the ability to inspire funders, partners, and stakeholders alike.

About WA-UK

The Welfare Association (WA-UK) is a UK registered charity supporting transformative development projects and humanitarian relief interventions to empower and benefit Palestinian communities in the West Bank, Gaza and the refugee camps in Lebanon.  WA-UK partners with Taawon and its network of local Palestinian organisations and international actors operating in the region.  WA-UK projects in the sectors of health, education and development are the outcome of a locally led needs assessment exercise and are designed in consultation with its partners and implemented by local actors.

WA-UK is governed by a Board of Trustees.

Job purpose: We are seeking a motivated, experienced Fundraising & Public Interface Officer who will work with the Board to deliver WA-UK’s objectives by growing its income from a diverse funding pool including but not limited to trusts & foundations, legacy and individual giving and community giving.  You will develop WA-UK’s fundraising strategy (online and offline) and lead on its implementation. The post holder will be responsible for increasing the charity’s public profile and oversee the daily operation of the charity.  Leading a small innovative and dynamic team, you will also be exposed to other areas of work events and communications. 

Duties & Key Responsibilities

Development and implementation of fundraising strategies

Guided by WA-UK’s objectives and strategic priorities the postholder will:

· develop a fundraising strategy, set targets and take proactive steps to implement the strategy;

· consolidate, strengthen and build on donor and stakeholder engagement and maximize income generation through strategies developed in coordination with partners; 

· develop a portfolio of donors and ensure that their objectives and needs are met;

· lead on the growth and quality of institutional funding sources; consolidate and strengthen existing institutional donor relations; revitalise any dormant institutional donor relations;

· support the programme officer to prepare, submit and present proposals and concept notes to donors;

· with the programme officer, maintain and manage a donor reporting calendar to ensure production of timely and appropriate reports that demonstrate the impact of their grants;

· significantly expand the charity’s funding and support base; aim to increase regular monthly/ annual donations;

· with the communications officer develop and implement strategies to grow and retain support of individual and community donors;

· identify, research, and develop major givers, whether giving as individuals or through trusts or companies;

· ensure that all major donors are provided with the highest level of stewardship;

· with the communication officer and key partners, plan and deliver campaigns and events; develop online strategies and coordinate messaging to raise funds for appeals and projects.

· ensure the upkeep of a database and filing system on all existing and prospective donors;

· monitor and apply for grants to enable the charity to advance its objectives.

Public interface and outreach activities

The postholder will:

· promote the charity’s public profile including through participation in diverse fora including with other stakeholders, charities, NGOs;

· attend networking events if/when needed and speak on behalf of the charity; and

· plan for and run at least two public outreach and/or fundraising events per year including with partners.

Leadership for staff and supporting the board of trustees

The appointee will:

· lead and manage a small team of staff;

· oversee the daily operation of the charity including compliance with relevant laws and regulations;

· ensure the financial stability of the charity;

· provide regular briefings to trustees and if required prepare documents and agendas for board meetings; and

· contribute to the content of reports issued by and for the board including the annual reports.

Person Specification

Qualifications

We seek an appointee with strong literacy, numeracy, and analytical skills, backed by critical

thinking, problem-solving, and effective communication skills, demonstrated through relevant

qualifications or experience. You will be a team player who is proactive, driven and ambitious to excel with good attention to detail.  

Essential experience

· a track record of developing and delivering successful fundraising activities across a broad fundraising portfolio.

· a track record of securing grants from UK- and overseas-based institutional donors.

· experience of stewardship, running campaigns and events.

· experience of writing & presenting cases for support, letters, and reports.

· a track record of managing a team.

Desirable experience

· experience and good understanding of engaging with high-value supporters.

· experience of investigating, collating, summarising, and disseminating research.

· experience of preparing high-quality grant applications.

· experience of using a database to support prospect targeting and research.

Essential knowledge and skills

· knowledge of donor compliance requirements. 

· excellent leadership and team-working skills. 

· compelling presentation skills and confident public speaking.

· excellent reporting skills both narratively and financially.

· ability to confidentially deal with all levels of staff and key stakeholders with tact and integrity.

Personal qualities and competencies

· strong interpersonal skills.

· be driven, proactive, focussed, and able to spot and create opportunities.

· strong organisation/planning skills and ability to plan and deliver against targets.

· strong time management skills and ability to prioritise, multi-task and work under pressure.

· ability to deal with information confidentially and respond with sensitivity.

· ability to resolve differences and negotiate to accommodate difference.

· Arabic language skills

· advanced computer skills in MS Office, especially Excel and Word.

· strong attention to detail, organisational and problem-solving skills, and the ability to work independently and under pressure.

Personal attributes and other requirements

• ability to work weekends/evenings on occasion to support events and other activities in the UK, and to travel overseas where necessary.

• commitment to a zero-tolerance policy on sexual exploitation & abuse/safeguarding.

• commitment to anti-discriminatory practice and equal opportunities.

• ability to apply awareness of diversity issues to all areas of work.

• able to work flexibly in emergencies and meet deadlines.

• a commitment to WA-UK’s vision, mission and values and a passion for empowering Palestinians.

• commitment to abide by organisational policies, codes of conduct and practices.

• Commitment to treat with confidentiality any data or sensitive information about individuals, organisations, clients, and employees at WA-UK.

Are you an innovative and certified Microsoft Dynamics 365 CRM professional who wishes to be a valued member of a busy and friendly fundraising team, taking responsibility for the management of the charity’s future Dynamics 365 CRM? 

The charity shall shortly begin the discovery phase of its CRM project, to deliver its future Dynamics 365 CRM.  The new Dynamics 365 CRM will be at the heart of the charity’s success, to deliver excellent supporter data quality for its fundraising and communication campaigns to supporters. 

Reporting to the Director of Fundraising, and collaborating closely with the Head of IT, CRM Project Manager and Data Analyst, the CRM Officer shall be a vital and visible role, fundamental to the charity’s fundraising success, to further its vision of a world where every horse is treated with respect, compassion and understanding.

Through your proven Dynamics 365 CRM skills and experience, you will also lead on the charity’s CRM business processes and data quality, collaborating with fundraising, communications, IT and finance stakeholders, colleagues and third party suppliers.

If you want to make real and positive difference to a leading charity’s fundraising and campaigns success, through your professional Microsoft Dynamics 365 CRM management skills and experience, then we’d love you to apply.

Location

This position is based remotely.  But you must be a resident of the United Kingdom with all the necessary legislative ‘right to work’ documentation.  You will be required to attend the charity’s head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation.

About World Horse Welfare

World Horse Welfare is an international equine charity whose vision is a world where every horse is treated with respect, compassion and understanding. 

The charity’s work covers horses in need, sport and leisure, work and production within both the UK and abroad.  The charity runs four farm centres for rehabilitation and outreach work within the UK. The charity has four key strategic themes under which its programmes of work nationally and internationally are structured, these are: Care, Research, Education and Influence.

In 2023, the charity fundraised c. £15.6 million, including significant Legacy income.

Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme, a minimum of 31 days’ holiday (including bank/public holidays and mandatory shutdown between Christmas and New Year) and death in service.

World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications from under-represented groups, particularly ethnically diverse communities, LGBTQ+ and disabled people.

Please note that all aplications must be made through our website. Applications submitted elsewhere will not be considered.

Location: RSPCA Chesterfield Animal Centre, Chesterfield, S41 0HL (with potential for hybrid working from home up to two days per week)
Salary: £30,000 – £35,000 per annum
Hours: 37.5 hours per week Monday to Friday. Other flexible working arrangements that meet the operational needs of the Branch may be considered. Occasional overtime and/or weekend and Public Holiday working may be required, and this may be outside of normal working hours.
Job type: Full Time – Permanent
Closing date: Interviews will be carried out on a rolling basis as applications are reviewed and we reserve the right to close this vacancy at any time

********************************************************************************************************************************************

We are looking for a special person to undertake an exciting new role within our passionate team of people dedicated to transforming the lives of animals in need. 

You will be responsible for the successful expansion of our existing income streams in line with our fundraising strategy and nurturing successful, long-term relationships with our supporters, donors and key stakeholders. 

Key to the success of the role will be the ability to identify development opportunities for our individual giving, legacy giving, grant funding and corporate donor programs as well as opportunities for special appeals to maximise our exposure throughout our whole catchment area. 

The role will work closely with other members of the established team to utilise the potential of our Community Fundraising Volunteers and Content Creator Volunteers identifying opportunities for them to maximise their contribution to the Branch’s activities and ensuring their efforts are recognised appropriately. 

Your existing communication skills will be put to good use acting as an ambassador for the charity, representing us at key events as well as reporting performance to the Board of Trustees. 

This role is pivotal to ensuring the successful operation of the charity into the future and provides a chance to make a real and lasting difference to the lives of animals in need. There is potential to develop the role and shape the future direction of our fundraising activities.

Based at our newly rebuilt animal centre in Chesterfield but with scope also for hybrid working, you will have the opportunity to see our animal rescue, rehabilitation and rehoming work in day-to-day action. 

So, if you have the vision and experience to help us unlock new income streams to drive growth and together with the desire to make a real difference to the lives of animals and the people who care for them then we would love to hear from you.

Further details of the role and requirements are available in the Job Description and Person Specification that form part of the application pack on our website job vacancies page.

Job Summary
We are seeking a dedicated and detail-oriented Business / Operations Manager to join our team. The ideal candidate will play a crucial role in ensuring the smooth operation of our office by providing comprehensive administrative support. This position requires strong organisational skills and the ability to manage multiple tasks efficiently while maintaining a high level of professionalism.

The Operations Manager is responsible for overseeing the business functions of the charity, ensuring efficient and compliant operations. This role covers finance, HR, IT, premises management, recruitment, health and safety, and GDPR/data protection. The successful candidate will work closely with the CEO, leadership team, and external specialists to support the charity’s mission and maintain operational excellence.

Responsibilities

Human Resources & Recruitment:

· Oversee HR processes, from recruitment to staff development, ensuring compliance with best practices.

· Manage employee relations and support performance management initiatives.

· Maintains training records and ensure all necessary training is booked for staff and volunteers.

IT & Data Management:

· Ensure the smooth running of IT services and systems.

· Oversee GDPR and data protection compliance, working with IT teams and external consultants if necessary, fulfilling the role of DPO for the charity.

Financial Oversight:

· Liaise with external accountants in relation to;

o Processing the monthly payroll

o Processing purchasing invoices ensuring all goods and services have been authorized

o Preparing and processing payments of invoices, expenses etc

· Monitor budgets, financial reporting, and ensure fiscal responsibility.

Premises Management:

· Manage the charity’s physical assets and premises, including vendor contracts and maintenance.

Health and Safety:

· Implement and monitor health and safety policies to provide a secure working environment.

Compliance & Risk Management:

· Maintain up-to-date knowledge of relevant regulations (e.g., data protection, health and safety) and ensure the charity adheres to them.

Strategic Project Management:

· Support the Head of Service in the oversight of operational projects, evaluate their success, and recommend improvements to processes.

· Any other duties from time to time as directed by the CEO or the Board of Trustees in the CEO’s absence

Management responsibilities

· Ensure that health and safety at work procedures are adhered to.

· Ensure all operating systems relating to service delivery are updated and reports generated for monitoring and evaluation, identifying and sharing any opportunities for learning.

· Prepare reports for Head of Service / CEO using DAVSS databases and co-ordinate information for funding/monitoring reports, liaise with the Fundraising team and outsourced finance team as needed in connection with external funding.

Person Specification

Essential:

· Proven experience in an operations or business management role.

· Strong financial acumen with experience in budget management.

· Excellent organisational and communication skills.

· Sound understanding of HR practices, IT management, and regulatory compliance.

Beneficial:

· A degree or at least 2 years’ operational experience in Business Management, Finance, or a related discipline.

· Relevant certifications such as CIPD (for HR), NEBOSH (for Health & Safety), AAT/CIMA (for financial management), ITIL (for IT services), or Prince2 (for project management).

· Experience or training in GDPR and data protection.

· An understanding of Domestic Abuse or the willingness to learn.

Key Competencies

· Strategic thinking and problem-solving

· Strong leadership and team management

· Ability to manage multiple priorities and work under pressure

· Effective stakeholder and vendor management

· A proactive approach to process improvement and risk mitigation

Personal Qualities

· Ability to motivate others and provide leadership

· Pro-active approach

· Excellent attention to detail as well as an ability to see the wider picture

· Commitment to excellent service provision and maintaining client confidentiality.

· Commitment to undertake training as needed

· Ability to work as part of a team and on own initiative

· A commitment to the practical application of equal opportunities and diversity.

· Integrity, honesty and reliability and a high level of respect towards others including clients, volunteers, staff, agencies, partners.

We are committed to safeguarding and promoting the welfare of adults, children, and young people, and expect all staff and volunteers to share this commitment. All roles are subject to safer recruitment practices, including an enhanced DBS check, references, and thorough vetting procedures.

We are an equal opportunities employer and welcome applications from all sections of the community, including those with lived experience of domestic abuse.

If you are looking for an opportunity to contribute to a dynamic team while developing your skills in a supportive environment, we encourage you to apply for the Operations manager role.

Are you a confident communicator with a knack for storytelling?

Can you craft content that captures attention across social media, press and digital platforms?

Are you passionate about the power of communities to improve lives?

If so, we have an exciting opportunity in our newly formed Communications Directorate, where you'll play a key role in delivering impactful communications—primarily focused on our dormant assets funding.

Our current dormant assets programme, Young Start distributes money from dormant accounts on behalf of the Scottish Government to projects that are run for and by young people aged eight to 25.  Since 2012, it has distributed £75 million to thousands of projects across Scotland.

Working to the Strategic Communications Lead for Scotland you will be responsible for telling the story of our dormant assets funding across social media, press and digital platforms to a variety of audiences.

Responsibilities include:

• leading on all regular announcements of dormant assets funding to the media and stakeholders
• interviewing young people behind the projects to produce engaging content for media features, case studies and online social media channels
• managing the yearly production of the Young Start Annual Report, at the request of the Scottish Government.
• Support proactive communications campaigns from story identification to coverage
• Build and maintain relationships with Scotland’s national, regional and specialist media.
• Respond to dormant assets related media enquiries and contribute to rapid response communications during reputational issues.
   

About you

You will be comfortable speaking to a wide range of stakeholders including children and young people about the impact that the funding is making in their lives and telling their stories with duty of care and a creative and engaging approach.

You will be collaborative in nature and enjoy working proactively and in partnership with colleagues across the Fund. An open, supportive and flexible team working approach is necessary.

You will be adept at managing a busy and varied workload.

There can be occasional weekend and evening working to suit the needs of young people, but most of our work takes place on weekdays in normal working hours.

Interview Date: 18th and 19th August - virtual

Location: Scotland, Hybrid

On application, please align your supporting statement to the criteria below

Essential

• Strong communications skills, both written and oral
• Background in integrated communications activity, using a variety of channels
• Ability to work with a wide range of stakeholders and to develop strong relationships
• Project management skills; confident working in a matrixed organisation with competing deadlines
• A good understanding of the Scottish policy context the Fund operates in”

Desirable

• Evidence of interest and experience in the Fund’s ‘helping children and young people to thrive’ mission.
• An understanding of Scotland’s media landscape
• Experience of producing and repurposing content for a variety of platforms such as press releases and social media channels

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Pembroke College, Oxford, is seeking a motivated and highly organised individual to join its Development team as a Development Coordinator. This role offers an excellent opportunity to gain broad experience in fundraising, alumni relations, and stewardship within a busy, supportive team.

Founded in 1624, Pembroke is an inclusive and dynamic College based on a central site in Oxford that joins award-winning new developments with historic quadrangles. Pembroke’s Fellowship is forward-looking and its Governing Body has ambitious plans for the future, including a significant fundraising programme to support its ongoing development.

The Development Coordinator is a key member of the Development team, providing essential administrative support across alumni relations, donor stewardship, fundraising operations, and office management. The post-holder will serve as the first point of contact for alumni and supporters, manage team communications, coordinate event administration, maintain accurate donor records, and support a variety of projects to enhance alumni engagement and fundraising outcomes.

The role is ideal for a candidate interested in a career in fundraising or higher education advancement. The successful candidate will be an excellent communicator with strong organisational and administrative skills, good attention to detail, discretion, and the ability to work both independently and collaboratively in a busy environment.

Benefits include membership of the University staff pension scheme, 30 days of annual leave, free lunches during working hours when the College kitchens are open, and training and professional development opportunities.

Role overview

The Development Coordinator will provide administrative support to the Development team.  The role is ideal for someone interested in pursuing a career in fundraising and alumni relations as the post-holder will be exposed to a wide range of experiences and training opportunities.

Key responsibilities

The main duties to be carried out by the post-holder include:

Alumni Relations

• Manage the Development team inbox and act as the main point of contact for Pembroke’s alumni and other supporters by email, phone, and in person.
• Deal with external communications to the office and forward queries to the appropriate colleague where required.
• Produce briefing notes for the Master, Fellows, and other key staff and volunteers prior to events for alumni relations, stewardship, and fundraising purposes.
• Ensure that the alumni pages of the College website are kept up-to-date and contribute to the generation of online content for social media.
• Process credit card payments for events and ensure accurate records are kept and card details handled securely.
• Provide administrative support to the Pembroke College Ambassador programme.

Operations and Office Management

• Work with the Database and Insights Officer on projects to clean and improve data held on the university-wide DARS database.
• Process updates to contact and other details submitted by alumni.
• Deal with payment and pledge-related queries from donors and potential donors.
• Ensure that the database is maintained with accurate and up-to-date details on Pembroke alumni and other constituents.
• Provide logistical support for overseas trips and other visits undertaken by Development staff.
• Take minutes for meetings of the Campaign Board, Development Committee, Alumni Advisory Board, and other groups.

Internal collaboration

• Work collaboratively with the wider team and colleagues across Pembroke, supporting work outside your functional area where necessary.
• Support fundraising colleagues with regular giving activities including telethons and mailings.
• Provide general support and assistance to the team, particularly for event administration and donor stewardship.
• Attend events as required and assist the Senior Alumni Relations Officer to ensure they are successfully delivered.
• Co-ordinate stationery and office supplies including fundraising and alumni relations materials.
• Collect and deliver post to the Porters’ Lodge.
• To undertake such other duties as may be reasonably required by the Development Director, which may include travel and event attendance outside standard working hours.