158 Supporter service manager jobs in Leeds

Please note: this role can be worked either hybrid working in London (minimum 4 days per month in the office) or Homebased.

Independent Age isthe national charity working towards ending financial hardship in later life.  

Our Helpline and expert advisers offer free information and advice to older people without enough money to live on, while our external training equips professionals with the information they need to support older people on low incomes. Through our grants programme, we fund and support hundreds of local charities working with older people across the UK. We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in povertyand campaign for change.  

We believe no one should face financial hardship in later life. We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey. 

Responsibilities and Person Specification:

This is an exciting opportunity to lead the delivery and ongoing evolution of our ambitious Trusts and Foundations fundraising strategy, securing transformational five- and six-figure grants that will drive our long-term impact and growth.

We're looking for an exceptional relationship-builder and communicator with a proven track record of securing five- and six-figure grants from Trusts and Foundations. You'll be confident translating complex data into compelling funding propositions and using your outstanding written, verbal and presentation skills to inspire support for our mission.

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway. 

This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9-day fortnight. We also are open to this role being worked on a part-time basis on a minimum of 28 hours per week.

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office are required to attend the office a minimum of 4 days per month). But if you need a different form of flexibility, we are always happy to talk flexible working. 

With an employee engagement score of 98%, colleagues say Independent Age is a great place to work. You can find out more about what it’s like to work for us on the Careers Page of our website. 

Application Process:

To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you require any specific arrangements or adjustments to enable you to fully participate in the recruitment process, such as having the job description in a larger text format or to apply in an alternative format, please get in touch with us via the email address on the ‘Contact Us’ page on our jobs site. 

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Please don’t include your name, photo, or any information that could indicate your gender or age in your CV and supporting statement, and don’t include your name in the title of any documents that you upload. However, please do include all dates of employment. 

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require a minimum of two employment references including your current or most recent employer. A Basic DBS check will be carried out for the successful candidate

Closing Date: Sunday, 4 October 11:59pm

Interview Dates: First-round interviews will take place on Tuesday, 13 October (remote); second-round interviews will take place on the Tuesday, 20 October (in-person in our London office)

Fixed Term Contract until 31 August 2027

We are looking for a motivated and detail-oriented Data and CRM Administrator to support the management and quality of data across our programmes and operations, using our suite of Zoho resources.

This role is ideal for someone at the beginning of their data career who is keen to develop their skills in data management, reporting and CRM administration within a purpose-driven organisation. 

This role is 15 hours per week. You will be working from home with the expectation of occasional travel for in-person meetings with your manager or for organisation-wide team days (which are in London - considered commutable travel). 

Responsibilities

• Supporting the Impact and Data Lead with data quality and CRM support
• Administrative tasks such as supporting the wider TTF team with guidance documents, utilising the CRM and its functions across programmes, finance, outreach and marketing
• System improvements
• Reporting and analysis

Please read the full job description before applying for this role. 

Annual leave: 28 days + Bank Holidays (pro-rata)

Interviews will be held w/c 5 October 2026.

Applicants need to be based in the UK and have the right to work in the UK.

The National Biodiversity Network Trust is the UK charity dedicated to making biodiversity data accessible and useful. We co-ordinate the National Biodiversity Network, develop the NBN Atlas, support iNaturalistUK and are developing the NBN Record Manager. Our work connects biological recording, digital infrastructure and better decisions for nature across the UK. 

Our vision is Nature thriving everywhere, in all its diversity.
Our mission is Making data work for nature.

We are looking for an experienced leader to undertake a newly-created Head of Data & Digital role reporting to the Chief Executive Officer on a full-time fixed-term contract of 24 months.
 

Purpose of Job
 

• Lead the NBN Trust’s data and digital function, providing strategic and functional leadership across the NBN Atlas, related digital products and services, and the Trust’s wider data and digital portfolio.

• Line manages the Trust’s data and technical team managers, ensuring clear priorities, strong performance, proportionate governance, and effective delivery across business as usual, funded projects, and strategic development.

• Ensure the Trust’s data and digital work is led in a way that is inclusive, accessible, and supportive of a diverse range of staff, partners, and users.

• Deliver the Trust’s 2-year National Lottery Heritage Fund’s organisational sustainability project, “Building a Sustainable Future for the UK’s Biodiversity Data Heritage”, including the development and testing of value-added data and digital services, hosted products, and support offers that strengthen financial resilience without compromising the Trust’s public good role.

• Support the strategic direction, stewardship, and future sustainability of the NBN Atlas, related digital products and services, and the Trust’s wider technical delivery, ensuring that risks, opportunities, and investment choices are well managed.

•  Play an active role in the NBN Trust’s Executive Team, contributing to organisational planning, funding development, cross Trust collaboration, and external engagement where this supports delivery and the Trust’s wider strategic objectives.

• The role provides strategic and functional leadership across the Trust’s data and digital work, working closely with the Principal Software Engineer as the Trust’s senior software engineering lead. 

Main Responsibilities
 

Strategic Leadership and Function Management
 

·   Lead the Trust’s data and digital function, aligning work with organisational priorities, the NBN Atlas strategy, and the wider Operating Plan.

·   Provide strategic advice to the CEO and senior colleagues on delivery priorities, service development, digital risk, technical resilience, and future investment needs.

·   Translate complex technical, delivery, and service development issues into clear options, trade-offs, and recommendations for the CEO, Executive Team, Board, and relevant committees.

·   Lead, line manage, and develop the Trust’s data and technical managers, and relevant technical project staff, ensuring clear objectives, strong management practice, accountability, wellbeing support, and effective performance management.

·   Build leadership capacity within the function, supporting managers to develop their teams, handle performance issues well, and contribute positively to the Trust’s culture and ways of working.

·   Assess capacity, sequencing, and resource pressures across the data and digital portfolio, working with team managers to identify priorities, trade-offs, and resourcing needs and advise the CEO accordingly.

·   Work across the Trust to improve prioritisation, sequencing, decision making, and resource allocation across data and digital activity.

·      Champion inclusive leadership and equality, diversity and inclusion in team management, service design, recruitment, and ways of working, helping ensure the Trust’s data and digital function is accessible, supportive, and well-led.

Data Infrastructure, Services, and Innovation
 

·    Provide strategic leadership for the stewardship, prioritisation, development, and continuous improvement of the NBN Atlas and related data and digital products and services, working with the relevant data, technical, and programme leads.

·    Ensure data and digital activity support the long-term accessibility, usability, quality, and public value of biodiversity records and related digital services.

·    Lead diagnostic work, market testing, and service development to identify viable value-added data and digital offers, working with relevant data, technical, programme, and commercial colleagues to shape propositions.

·    Oversee the selection, development, and testing of pilot services, hosted products, training, or support offers, working with the relevant delivery leads and refining propositions in light of evidence, demand, legal advice, licensing constraints, and delivery capacity.

Governance, Risk and Project Delivery
 

·    Lead delivery of the organisational resilience project within agreed scope, time, and budget, with support from colleagues and external consultants as required.

·    Ensure major data and digital programmes have proportionate project governance, reporting, stakeholder, and advisory arrangements in place, working with relevant programme and project leads and identifying additional project support where required.

·     Commission and manage consultants and contractors, ensuring briefs are clear, outputs are practical, and learning is embedded in delivery, working with relevant technical or data leads where specialist assessment or oversight is required.

·     Act as the senior staff lead for the Data and Technology Committee, working in partnership with its Trustee Chair and relevant data and technical leads to support effective oversight of the Trust’s data and digital infrastructure, strategic development, risk, and associated governance.

·     Oversee function-level risks relating to data and digital resilience, data governance, licensing, delivery capacity, and service sustainability, working with the relevant technical and data leads to ensure specialist risks are identified, managed, and escalated appropriately.

·     Balance governance, assurance, and innovation so that data and digital systems support delivery, resilience, and public value without creating unnecessary burden.

·      Work with finance and programme colleagues to ensure accurate budgeting, reporting, monitoring, and evidence of impact.

Partnerships, Income Development and External Engagement
 

·   Build and manage relationships with key partners, data providers, heritage and conservation organisations, public bodies, consultancies, funders, and prospective service users.

·   Help shape and test future income opportunities, including service offers, hosted portals, training, funded programmes, and strategic partnerships.

·    Develop and support fundable and deliverable future propositions arising from the work, ensuring the Trust is better positioned for long term resilience.

·    Act as the Trust’s UK Node Manager for GBIF, leading relationships, coordination, and representation linked to the UK Node function, and ensuring this role supports the Trust’s wider strategic, technical, and partnership objectives.

·    Represent the Trust externally on biodiversity data infrastructure, digital leadership, service development, standards, and innovation, working alongside relevant technical and data leads where specialist expertise is required

Trust Wide Contribution
 

·    Play an active role in the Executive Team, contributing to organisational planning, business improvement, and wider strategic discussions.

·    Keep the wider NBN Trust team up to date with, and involved in, relevant data and digital activity as appropriate.

·    Contribute to Trust wide initiatives, events, business planning, and other activities as needed.

·    Share ideas, lessons learned, and opportunities openly to improve organisational performance.

General Responsibilities  
 

• Attend any required learning and development opportunities. 
• Collaborate effectively with other departments.  
• Contribute to a respectful and inclusive working environment. 
• Ensure commitment to continuous professional development. 
• Follow organisational policies including Health & Safety, Cybersecurity, IT, Finance, and EDI.  

The ability to travel occasionally is required, including international travel. Candidates must also be based in and have the right to work in the UK, and be able to work effectively from home. 

These are the criteria we will be looking for in your application. If you don't meet all of them in full, but can offer something else that would help you excel in the role, we'd still encourage you to apply.

Essential Experience and Qualities
 

·   Strong leadership experience in data, digital, technical, product, or programme roles, ideally with responsibility for teams, delivery, and strategic planning.

·   Ability to operate at both strategic and practical levels, moving between organisational leadership, service design, risk management, and delivery oversight.
·   Experience of commissioning and managing consultants, contractors, or specialist external support to deliver clear and practical outputs.
·   Experience of developing partnerships, shaping propositions, or securing income through funded programmes, service offers, or strategic collaboration.
·   Good judgement, with the ability to assess trade-offs, challenge assumptions, and make proportionate decisions in a resource-constrained environment.
·   Strong communication and relationship management skills, including confidence with senior stakeholders, funders, partners, and technical specialists.

·   Knowledge of biodiversity data infrastructure, environmental data, heritage data, or closely related fields would be beneficial, but is not essential if the candidate can learn quickly and lead credibly.

·   Experience of working with Boards, committees, or governance groups, including presenting complex issues clearly and supporting effective decision-making.

 

Please note - this role is homebased in Scotland, with some travel througout Scotland and to London required.

Independent Age is the national charity working towards ending financial hardship in later life.  

Our Helpline and expert advisers offer free information and advice to older people without enough money to live on, while our external training equips professionals with the information they need to support older people on low incomes. Through our grants programme, we fund and support hundreds of local charities working with older people across the UK.  We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.  

We believe no one should face financial hardship in later life. We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.

Responsibilities and Person Specification:

This new role is an integral part of the day-to-day delivery of our Advice and Support Service. The service is targeted at older people in or facing financial hardship, and provides information, advice and follow up support relating to a range of issues, including Welfare Benefits, Social Care and Housing. 

As an Adviser (Scotland) you will be responsible for providing specialist support to older people, their families and carers through our advice service with their enquiries relating to housing and welfare benefits in Scotland as well as providing generalist level support on a range of issues through our duty service.

You should have in depth, specialist level knowledge of Housing or Welfare Benefits in Scotland as they relate to older people. Experience of working within a high-volume advice setting and advice supervision framework such as the AQS framework.

We plan to further develop our advice offer in Scotland to cover advice around charging for Social Care, so whilst not essential, knowledge of this area, or a desire to develop will be beneficial.

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway. 

This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9-day fortnight. We also are open to this role being worked on a part-time basis on a minimum of 21 hours per week.

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all. But if you need a different form of flexibility, we are always happy to talk flexible working. 

With an employee engagement score of 98%, colleagues say Independent Age is a great place to work. You can find out more about what it’s like to work at Independent Age by visiting the Careers page on our website.

Application Process:

To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification. 

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you require any specific arrangements or adjustments to enable you to fully participate in the recruitment process, such as having the job description in a larger text format or to apply in an alternative format, please get in touch with us via the email address on the ‘Contact Us’ page on our jobs site. 

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Please don’t include your name, photo, or any information that could indicate your gender or age in your CV and supporting statement, and don’t include your name in the title of any documents that you upload. However, please do include all dates of employment.  

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require a minimum of two employment references including your current or most recent employer. A Level 1 (Basic) Disclosure check will be carried out for the successful candidate.

Closing Date: Sunday 4th October 2026 11:59pm

Interview Dates: 

First round of interviews will take place online on Tuesday 13th & Wednesday 14th October

Second round of interviews will be held in person, in Glasgow, on Wednesday 21st October

Job Title: Supporter Experience Officer - VAC173

Working Hours: 37.5 hours per week (flexible working by agreement). It is expected that work will sometimes be required outside normal working hours. However, time off in lieu is offered in accordance with the policies and procedures.

Salary: Circa £30,000 per annum

Contract: Fixed Term 12 Months (Maternity Cover)

Deadline: Wednesday 30th September 2026

Interviews to take place: CV's will be considered as they are received. Shortlisted applicants will be contacted by telephone in the first instance.

Location: Leeds Hospitals Charity offices with occasional opportunity to work from home.

Please include a cover letter or short supporting statement explaining why you're interested in joining Leeds Hospitals Charity and how your skills, experience and values make you a great fit for the role.

Who are Leeds Hospitals Charity?

Leeds Hospitals Charity is proud to support Leeds Teaching Hospitals NHS Trust. At Leeds Hospitals Charity, we work with NHS staff to improve the experience of patients and families. We are passionate about healthcare and about making our hospitals amazing. We bring together thousands of donors to make a meaningful difference for patients across Yorkshire, funding life-saving equipment, treatments, rare disease research and vital comforts where they are needed most.

Why This Role?

The Supporter Experience Officer plays a key role in delivering an outstanding, person-centered experience for supporters, patients, volunteers and staff. As a first point of contact, the postholder will provide excellent supporter care through the management of enquiries, donations, supporter communications and stewardship activities.

Your role will support the delivery and continuous improvement of supporter journeys, helping to ensure supporters receive timely, relevant and engaging communications that build loyalty, strengthen relationships and encourage long-term support. The Supporter Experience Officer will also provide volunteer co-ordination and operational support, contributing to an efficient, responsive and supporter focused fundraising team.

What We’re Looking For

• Experience delivering excellent customer service, supporter care or stakeholder engagement within a charity, healthcare, public sector or commercial environment.
• Strong communication and interpersonal skills, with the ability to build positive relationships with supporters, volunteers, patients, colleagues and other stakeholders.
• Experience managing enquiries and communications across multiple channels, including telephone, email and digital platforms.
• Excellent organisational and administrative skills, including record management, donation processing and maintaining accurate documentation.
• Experience using CRM databases and Microsoft Office applications for data management, reporting and supporter administration.
• Strong attention to detail, with a commitment to maintaining high standards of data quality, accuracy, confidentiality and GDPR compliance.

Key Responsibilities:

• Act as a first point of contact for supporters, responding to enquiries professionally and providing an outstanding supporter experience across all communication channels.
• Manage supporter records and administrative processes, including donation processing, Gift Aid administration, data management, reporting and supporter stewardship, ensuring accuracy, compliance and timely donor thanking.
• Build and maintain positive relationships with supporters, patients, volunteers and Leeds Teaching Hospitals NHS Trust staff, strengthening engagement, loyalty and connection to the charity’s impact.
• Lead the development and continuous improvement of supporter journeys, using feedback and insight to enhance satisfaction, retention and improve fundraising outcomes.
• Co-ordinate volunteer recruitment, induction, training, support and task allocation, ensuring volunteers have a positive and rewarding experience while maximising their contribution.

Full Job Description can be found on our website.

Benefits:

· 27 days holiday a year plus bank holidays with the option to buy additional holiday.

· Flexible and Hybrid Working

· Annual pay review

· Birthday Day (Paid day off on your Birthday)

· Additional holidays based on length of service

· Volunteering Days

· Unlimited access to our online Learning & Development Portal

· Pension scheme- 5% employer contribution

· Health & Wellbeing support including:

o access to Employee Assistance Programmes and trained Mental Health First Aiders

· Life Insurance Protection

· Cyclescheme

· NHS Blue Light Card and Discounts

As a Disability Confident Employer we commit to offering all applicants who consider themselves to have a disability an interview if they demonstrate they possess the essential skills and experience required for the role. Please advise on your covering letter if you consider yourself to have a disability.

Leeds Hospitals Charity is committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our recruitment practices support this by ensuring all employment positions are subject to a fair, and robust recruitment process, relevant to the role. This may include interviews, assessments, pre‑employment checks, including DBS checks, references, and an appropriate probationary period.

Thank you for taking the time to apply for our position. We appreciate your interest in Leeds Hospitals Charity.

You will be the main person responsible for our UK phone line and be the first point of contact
for our many supporters. You will be working closely with the rest of the Supporter Care Team to ensure every interaction supporters have with our charity is a positive one and that they understand how integral they are to our mission.

You will communicate with supporters on our progress and ensure we utilise every opportunity for positive engagement. You’ll work with a wide range of people, efficiently gathering and providing information as well responding to whatever queries or situations may arise.

As a Supporter Services Executive, you will be working closely with our external fulfilment partners, ensuring that they deliver the high standard of service that we and our supporters expect. With them, you will provide a seamless, first-class end-to-end donor experience.

You’ll be well-organised, self-motivated and display a high level of accuracy, consistency and attention to detail and be comfortable working with supporters and colleagues across all of our markets and teams.

Supporter Care and Communications

• Work collaboratively across a global Supporter Experience team to ensure supporter enquiries are handled to the highest standard, providing prompt, efficient, accurate responses in line with the charity’s messaging and service level expectations
• Keep up to date with programme activities and news from across the organisation to ensure you can provide informed supporter communications and deal with supporter enquiries confidently, efficiently and consistently
• Handle difficult or distressed supporters in a sensitive and skilled manner, displaying empathy and establishing rapport whilst balancing the needs of Animals Asia
• Use agreed letter templates and produce bespoke responses as required
• Coach and co-ordinate with external colleagues to deliver the Animals Asia magic through their work for us

Gift Processing & fulfilment coordination

• Work closely and coordinate with colleagues in the Gift Processing team to ensure that donations are processed in a timely and efficient manner
• Liaise with external partners to ensure that our gift processing is delivered to the highest and most efficient standards
• Work with internal colleagues and external partners to ensure supporter queries are managed effectively and requests for materials to be mailed are fulfilled promptly
• Generate ad hoc acknowledgements and receipts for all offline payment channels, including annual statements to regular donors
• Process donations, online and offline, across all fundraising products
• Administer the end-to-end recurring gift process
• Ensure donations are processed on time and with accurate coding to track the source of fundraising income
• Assist where required in the review and implementation of new payment channels to ensure smooth and accurate gift processing
• Develop and maintain a good understanding of local payment channels and processes

Administration and financials

• Ensure procedure manuals are updated in line with changes
• Occasionally help to organise postal mailings
• Proactively liaise with supporters to capture missing / incomplete donation and supporter information

Legal and compliance

• Keep abreast of GDPR (UK and EU)
• Ensure full participation in training when provided
• Ensure that all processes are carried out in line with the mandatory regulations relevant to each country that we operate in and in line with training protocols

Database Management

• Help to maintain donor records & data integrity
• Accurately enter new data and amend existing data on the fundraising database following contact from supporters, and in line with Animals Asia’s policies and procedures
• Ensure supporter interactions are recorded accurately and consistently
• Ensure recurring gifts records are clear and neat on the fundraising database

Fundraising Support and Supporter Journey

• Assist with the delivery of fundraising materials to supporters
• Assist in acquiring and managing UK Gift Aid declaration from the donors to maximise income from Gift Aid
• Train & supervise volunteers as required

Miscellaneous

• Promote and advocate AAF to the general public
• Actively participate in team meetings
• Always keep the supporters and interests of Animals Asia at heart when dealing with supporters so as to develop and maintain positive long-lasting relationships

Person Specification
 

Qualifications, knowledge & skills required:

• Excellent written and oral communication skills, with extensive experience communicating with a broad range of people
• Demonstrable experience in a customer service role responding to a high level of enquiries via telephone and email with excellent interpersonal skills and telephone manner
• Experience of working on a customer relationship database (experience with Blackbaud CRM - a NFP database - is highly valuable, but not essential)
• Ability to understand and streamline processes and procedures
• Proven high level organisational and time management skills, including ability to manage workflows and balance competing priorities
• Understanding of working in a fundraising environment
• Accuracy and excellent attention to detail
• Demonstrable ability to respond effectively to challenges, to work effectively in a small, diverse and busy cross-functional team environment with minimal supervision
• Highly organised, able to prioritise varied workloads and meet deadlines
• Understanding of Data Protection (GDPR in UK & EU)
• Understanding of animal welfare issues and conservation is desirable but not essential 

Personal attributes required:

• Innovative, flexible and resilient
• Always acts professionally, with integrity and discretion
• Excellent attention to detail
• Well presented, articulate and polite
• Genuine enjoyment of meeting and interacting with people and building relationships
• Strong people skills with a high level of organisational awareness and ability to liaise with a broad and diverse range of stakeholders
• Commitment to professionalism, discretion and confidentiality
• Solution-focused with a creative approach to issues and a “can do” attitude
• Be able to take on accountability and to take the lead while being a strong team player
• Ability to display initiative, common sense and diplomacy
• Thoughtful and considerate
• Passionate about animals and animal welfare

Circumstances (essential):

• Able to work efficiently and effectively from home without disruption
• Able to connect to sustained, high quality internet connection from home
• Able to be work occasional extended hours and weekends as required
• Able to accommodate global meetings in the early morning or late evening (flexible working hours)

Conditions and Benefits 

Place of work : Home based – anywhere in the United Kingdom.

Working hours : Full time – standard hours are 37.5 hours per week.

You will be required to work such additional hours as are necessary to fulfill your role which may include evenings and weekends. You will be expected to manage your hours, responsibilities and workload accordingly.

Reports to : Global Head of Supporter Care.

Manages : n/a.

Budget responsibility : n/a.

Probation : The appointment will be subject to the satisfactory completion of a 3 month probationary period.

Annual leave : Annual paid vacation entitlement of 32 in each holiday year, this entitlement includes the eight bank and public holidays.

Other benefits : Training will be provided as required.  Flexible working conditions.

How to apply

Applications should be in the form of a CV with a covering letter explaining your interest in and suitability for the role. Please provide both email and telephone contact information for yourself. . Candidates must be eligible to work in the UK. Please note that only short-listed candidates will be contacted. 

Applications should be received by 11:59pm on Sunday 13th September 2026 at the latest.

Using AI During Interviews
 Animals Asia is committed to ensuring a fair and authentic interview process. The use of artificial intelligence (AI) tools, including but not limited to real-time transcription, automated response generation or assistance in formulating interview answers, is strictly prohibited during any stage of the interview process.We will take a candidate's agreement to participate in an interview with us as confirmation that they will not use AI tools in any form during the conversation. If it is discovered or reasonably suspected that AI has been used, the interview will be terminated immediately, and the candidate will no longer be considered for the role.We appreciate your understanding and adherence to this policy, which is in place to maintain the integrity, professionalism and reliability of our recruitment procedures.

Help shape the UK’s dedicated Muslim Cancer Support Network. Lead, inspire and support volunteers delivering faith‑sensitive cancer support across the country.

Safeena is the UK’s dedicated Muslim Cancer Support Network, created to ensure no Muslim facing cancer feels alone. As we grow into a professionally governed national charity, we are recruiting a Volunteer Manager to lead, develop and support our expanding volunteer workforce.

The Volunteer Manager will oversee Safeena’s national volunteer programme including Befrienders, Community Champions, Bereavement Volunteers and operational volunteers, ensuring high‑quality recruitment, training, safeguarding, supervision and ongoing support. This role is central to Safeena’s transformation programme, helping build a credible, compliant and compassionate volunteer service that reflects the needs of Muslim communities affected by cancer.

Key Responsibilities

• Recruit, onboard and train volunteers

• Deliver induction and ongoing training programmes

• Provide supervision, wellbeing support and reflective practice

• Coordinate rotas, assignments and community outreach activity

• Maintain volunteer records, policies and compliance

• Promote Safeena’s volunteer opportunities across communities and mosques

Person Requirements

Essential

• Experience managing or coordinating volunteers

• Strong organisational and communication skills

• Ability to support volunteers in emotionally sensitive roles

• Knowledge of safeguarding and confidentiality

• Confident delivering training or group sessions

Desirable

• Experience in charity, community or health settings

• Understanding of Muslim communities and culturally sensitive support

• Training in safeguarding, bereavement or cancer awareness

The role

At Cruse, our strategy, sets out our charity’s plans to grow our income and build on our expertise and unique position in the sector. We provide expert bereavement and grief information and support, and our charity has been supporting people for over 65 years. We support adults, children and young people across England, Wales and Northern Ireland, through our national services, over 80 local branches and online information about grief and bereavement.

Working within the Fundraising Operations and Supporter Care Team and reporting to the Fundraising Operations and Supporter Care Manager, the Supporter Care and Data Officer will deliver excellent customer care to our supporters, responding to enquiries, and thanking supporters to help drive income and show them how valued they are to Cruse Bereavement Support. You’ll work with the fundraising CRM to ensure and maintain the quality of information available and support the Commercial Income Team (c25% of time) with administrative tasks.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. Please note that if you application does not include both a CV and covering letter, your application may not be considered. 

The closing date for applications is 25 September 2026 with interviews taking place week commencing 5 October 2026. We reserve the right to close the advert early, as interviews will be held as suitable candidates apply.

Please be advised that if you do not hear from us by 5 October 2026, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:

Applicants in England and Wales: DBS Code of Practice

Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders’ Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.

The Opportunity

This is an opportunity to take a key management role within Happy Healthy You, a community-rooted organisation delivering culturally grounded health and wellbeing activity across Bradford, while playing a significant role in the delivery of the five-year Bradford Health Inequities Programme (Bhip).

You will work across HHU’s established programmes and community activity while helping to develop and strengthen the organisation as it grows. Alongside this, you will have a significant role in Bhip, supporting an ambitious programme that brings together communities, the VCSE sector and health and care systems to address health inequities driven by structural racism and discrimination.

The role offers a distinctive opportunity to connect strong community-based delivery with wider change, helping ensure that what is learned through HHU’s trusted relationships and Bhip’s work leads to better practice, stronger services, and demonstrable outcomes for communities.

You will join at a crucial point in the development of both HHU and Bhip, with genuine scope to shape how programmes are delivered, developed, evaluated, and improved as the work grows.

About you / The Role

You will be an experienced and capable programme manager with a strong track record of managing community-based programmes, activities, services, and teams, with the ability to design, develop and implement plans and projects that achieve effective delivery and measurable outcomes.

You will understand the realities of delivering culturally grounded health and wellbeing activity alongside Global Majority communities and be committed to addressing health inequities, structural racism, and discrimination.

You will be equally comfortable supporting the Bhip Programme Lead, HHU’s CEO and senior management with organisational priorities, managing staff and resources, and working alongside community teams to ensure delivery is well coordinated, responsive and of a consistently high standard. You will have a strong focus on evaluation, ensuring HHU and the Bhip programme can demonstrate the outcomes, impact, and value of its work.

As a key member of the Bhip team, you will lead the operational management of HHU’s contribution, ensuring its community engagement, co-design, Insight to Action and related activity is effectively planned, delivered, monitored, evaluated, and continuously improved.

You will understand how HHU’s existing trusted community activity provides an important route through which communities can engage with and shape Bhip’s aims and work. HHU’s established community delivery footprint will provide a key route for Bhip’s structural literacy, listening, story capture and co-design work, enabling community insight and stories to be translated into action and system change.

You will bring strong people management, organisation, and judgement, with the ability to manage competing priorities, solve problems and maintain effective relationships across HHU, Bhip, communities and partner organisations

Lead services that support those who serve on the frontline
 

DMWS is seeking an experienced operational leader to develop and deliver high-quality services for blue light organisations and their workforces. This senior role combines strategic thinking, practical delivery, partnership building and strong project management.
 

A key part of the role is bringing services together. You will work closely with DMWS welfare teams, psychological services and clinical governance colleagues to strengthen referrals, coordinate support pathways and ensure operational delivery is safe, responsive and well governed.
 

What you will do
·   Lead operational plans, service performance, contracts, budgets and improvement activity.
·   Manage service mobilisations, pilots and improvement projects from scope through delivery, evaluation and handover.
·   Build effective working relationships across welfare, psychological, occupational health and partner services.
·   Coordinate cross-functional teams, project governance, milestones, risks, dependencies and reporting.
·   Strengthen relationships with military, blue light organisations, commissioners, public-sector partners, funders and suppliers.
·   Use evidence, outcomes and feedback to improve services, demonstrate impact and create opportunities for sustainable growth.
·   Lead and develop staff while maintaining high standards of governance, safeguarding and compliance.
 

What you will bring
·   Senior operational leadership experience in a complex service environment.
·   Strong project or programme management skills and a track record of delivering change.
·   Credibility with varied stakeholders and the ability to work effectively across professional boundaries.
·   An understanding of welfare, wellbeing and psychological support pathways and the importance of clear clinical and safeguarding escalation.
·   Commercial awareness, sound financial judgement and a commitment to quality and value for money.
·   A collaborative, evidence-led and values-driven approach.
 

Why join DMWS?
 

This is an opportunity to shape a growing area of work, strengthen integrated support for military Services, blue light communities and help DMWS turn trusted expertise into sustainable, high-impact services across the UK. This role is progressive and offers the right candidate an opportunity 
 

How to apply
 

Please submit your CV and a supporting statement explaining how your experience meets the requirements of the role by 28th September 2026. Applicants must hold a full UK Driving Licence and have access to a vehicle which is required for this role. 
 

DMWS is committed to equality, diversity and inclusion and welcomes applications from people of all backgrounds.

Join SafeLives and help transform the response to domestic abuse across the UK.

As our Project Manager (Drive Partnership), you will play a key role in supporting the delivery and growth of one of the UK's leading programmes working with high-harm, high-risk perpetrators of domestic abuse. Through effective project management, governance and partnership working, you will help ensure that services are delivered consistently, meet their objectives and contribute to safer outcomes for victims, survivors and their families.

Working closely with colleagues across The Drive Partnership, SafeLives, Respect, Social Finance, commissioners and delivery partners, you will coordinate multiple project workstreams, monitor progress against project plans and support effective programme governance. You will help manage risks, oversee compliance processes, contribute to funder reporting and support the development of systems and processes that strengthen programme delivery. You will also play an important role in facilitating collaboration between partners and ensuring projects are delivered efficiently and effectively.

We're looking for someone with strong project management experience, excellent organisational and communication skills, and the ability to manage competing priorities across multiple workstreams. You'll be confident building relationships with a wide range of stakeholders, comfortable working both independently and collaboratively, and motivated by the opportunity to contribute to meaningful social change. Experience of working within the domestic abuse sector, wider violence against women and girls sector, or the charity sector would be advantageous.

This is an exciting opportunity to join a collaborative and values-led organisation while contributing to the work of The Drive Partnership, which is transforming the national response to perpetrators of domestic abuse. An understanding of the importance of partnership working, systems change and victim-survivor safety is essential. 

About SafeLives We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone, for good. We work with organisations across the UK to transform the response to domestic abuse. We want what you would want for your best friend. We listen to survivors, putting their voices at the heart of our thinking. We look at the whole picture for each individual and family to get the right help at the right time to make families everywhere safe and well. And we challenge perpetrators to change, asking ‘why doesn’t he stop?’ rather than ‘why doesn’t she leave?’ This applies whatever the gender of the victim or perpetrator and whatever the nature of their relationship.

Last year alone, we delivered more than 700 sessions to over 15,000 learners across the UK in policing, health, housing, justice, education and the specialist sector. And we have reached 90,000 adult and 100,000 child survivors through programmes designed and delivered with partners.

In the last 9 years, close to 7,000 perpetrators have been challenged and supported to change through flagship interventions developed by The Drive Partnership and the programme continues to expand year on year. 

Together we can end domestic abuse. Forever. For everyone.

Benefits:

• 34 days holiday inc. public holidays
• Paid annual wellbeing day
• Cycle 2 Work scheme
• Eye care vouchers
• Pension scheme with 4% employer contribution
• Length of service award
• Employee Assistance Programme
• Enhanced family leave Policies
• Holiday purchase scheme - buy up to an additional 5 days

How to apply

If you believe you have the qualities we have described, please look over the full job description and submit your CV and cover letter by 9am on 15th October. As part of our commitment to become a Disability Confident Committed employer we are happy to accept alternative applications such as video, voice note etc.

About Action for Pulmonary Fibrosis

Action for Pulmonary Fibrosis is a UK charity. We bring people together to drive change so that everyone affected by pulmonary fibrosis can live well for longer.

We provide support, information and education, raise awareness, campaign for better diagnosis and care, and invest in research. Our strategy, For Every Breath, Every Journey, Every Future, is shaped by lived experience and supported by stronger organisational foundations and sustainable income.

The role

Reporting directly to the Chief Executive, you will lead APF's communications, marketing and engagement function. You will turn organisational priorities into an integrated plan, set clear standards and measures, advise senior leaders and ensure that marketing, media, content, digital and internal communications work together.

You will lead three managers: the Senior Marketing and Communications Manager, the Press, PR and Stories Manager, and the Communications Operations and Engagement Manager. The Digital Marketing Coordinator will report to the Senior Marketing and Communications Manager. This structure gives you the scope to shape the whole function while delegating specialist delivery clearly.

Your early work will include establishing the team operating model and annual plan, moving PF Together to quarterly publication, strengthening email marketing, leading a complete website content rewrite, creating clearer supporter journeys and building a proactive media and story pipeline. You will also work closely with fundraising so that strong propositions and campaigns reach the right audiences and contribute to acquisition, retention and income growth.

The role will lead APF's approach to communications data, performance reporting and responsible use of AI and connected systems. Human judgement, data protection and information security will remain central to how these tools are used.

We're looking for a Volunteer Coordinator who's good with people and good at organising them - someone who can recruit, train and keep in touch with the volunteers who make FFLAG's support possible.

Are you someone who enjoys building relationships and helping people do their best work? This role is about making sure FFLAG's volunteers - most of them parents of LGBT+ children themselves - feel properly recruited, trained and supported.

About FFLAG

FFLAG is a national voluntary organisation and registered charity and is the UK's longest established parent support charity in the LGBT+ sector. Our history began in the grassroots parent helplines of the 1960s, grew through the 1980's and 90's as we supported anxious parents and fought against the discrimination of Section 28, becoming a formally registered charity in 2000.

Our work sounds simple, but it is life changing. We help parents and families understand, accept and support their lesbian, gay, bisexual, non-binary and transgender family members with love and pride.

We offer a range of support options spanning 1-2-1 online and helpline support services to a UK-wide monthly group Zoom meeting and face to face local groups. We also have an extensive collection of online resources and guides. We attend as many Pride events as we can and our work supports thousands of people every year. This support is provided by an active base of FFLAG volunteers who are parents of LGBT+ children themselves, supported by other volunteers and allies.

What this job is all about

As Volunteer Coordinator, you'll make sure FFLAG's volunteers are properly recruited, trained and supported, so they can continue doing this work well. Reporting to the Operations Manager, you will:

• Identify what volunteers FFLAG needs, then recruit, induct and train them, including DBS checks and references

• Maintain training, the volunteer handbook and the Code of Conduct up to date

• Maintain regular contact with volunteers, so they stay engaged, safe and supported

• Act as FFLAG's Safeguarding Lead, providing regular supervision to support volunteers

• Keep accurate records, liaise with Trustees, and report on volunteer activity to the Board

• Be a member of the Services and Support Committee

• Provide support to the Operations Manager with events, as required

What are the skills and attributes you will need?

This role needs someone who's organised, approachable, and motivated by helping people do well - but it also needs real, hands-on experience of volunteer coordination from day one, since it's a small, part-time role with no one else to lean on for this work. We're specifically looking for candidates who can point to evidence of previous experience in:

• Recruiting, training and supporting volunteers in a paid or voluntary role

• Keeping volunteers engaged and retained over time

• Handling safeguarding matters sensitively and appropriately

• Working independently and comfortably in a remote-working setup

• A genuine interest in equality, diversity, and the LGBT+ community

Please note: this role isn't suitable as a first step into volunteer management - we're looking for candidates who already have relevant, demonstrable experience in this area.

Why join us?

It's a chance to play a hands-on role at a charity with a long history of supporting parents and families, helping the volunteers who in turn support thousands of people every year. It's part-time, flexible and home-based, with 30 days annual leave plus bank holidays (both pro rata), and a pension in place.

How to apply

Click the CharityJob Apply button below. You'll be asked to submit a CV and answer a few screening questions about your experience.

Closing date for applications is Friday 25th September

Note for Applicants

Thank you for your interest in joining our team! To help us keep our recruitment process fair and organised, please submit all applications and questions through the CharityJob platform using the 'Apply' button.

Our phone lines and general inbox are reserved exclusively for individuals accessing our vital support services, so our team won't be able to transfer recruitment calls or accept CVs directly. We truly appreciate your understanding and cooperation in keeping our support lines open for those who need them most. We look forward to reviewing your application on CharityJob!

The Role

This is a hands-on communications role sitting at the centre of a small, ambitious and growing charity.

The Communications Manager will take responsibility for planning, coordinating and delivering communications across Not A Phase. You will bring together communications from across our services, campaigns, fundraising, partnerships and events, ensuring that what we communicate is engaging, accessible, consistent and recognisably Not A Phase.

This is not simply a social media role. We are looking for someone who can see the bigger picture of the charity's communications while also being comfortable doing the work themselves - writing copy, developing campaigns, briefing creatives, producing content, updating the website, coordinating photography and filming, creating newsletters and making sure projects actually get delivered.

You will work closely with colleagues across the organisation to understand what is happening within our services and turn that activity into compelling communications for our community, supporters, partners, funders and the wider public.

You will also play an important role in protecting and developing the voice of Not A Phase: positive, confident, human, community-led and grounded in the lived experiences of trans+ people.

What We Offer

• 26 days annual leave + bank holidays (33 days total)

• Festive Period break (avg 7-10 working days)

• Flexible working hours

• Mostly remote working with in-person attendance for relevant events

• Travel expenses covered

Key Responsibilities

1. Strategy, Planning & Coordination

• Own and deliver an organisation-wide communications plan aligned with Not A Phase’s strategy and priorities.

• Maintain a forward calendar covering services, campaigns, events, partnerships, fundraising and key dates.

• Work across teams to identify opportunities, coordinate activity and ensure projects are supported from launch through to impact.

2. Content, Storytelling & Brand

• Lead on writing and editing clear, accessible content for web, email, campaigns, reports, fundraising, partnerships and organisational updates.

• Tell compelling stories that reflect the breadth of our work and celebrate trans+ community, creativity, achievement and joy.

• Protect and develop the Not A Phase brand, messaging and tone of voice, helping colleagues and partners communicate consistently.

3. Digital, Social & Campaigns

• Lead our digital and social media communications, representing our programmes, locations, communities and partnerships.

• Plan joined-up campaigns across social media, email, web and partner channels, including relevant LGBTQIA+ and diversity calendar moments.

• Keep our website and email communications current, grow audiences and use performance data to improve activity.

4. Content Capture & Creative Production

• Plan photography, video, testimonials and other content across services and events.

• Attend selected activities to capture or coordinate content, managing external creatives where needed.

• Maintain an organised asset library and ensure consent, safeguarding and privacy processes are followed.

5. Community Reach & Service Communications

• Clearly communicate our services, who they are for and how to access them.

• Develop targeted communications to increase participation and reach new and underrepresented audiences, including people outside major cities.

• Use feedback to make communications clearer, more accessible and effective.

6. Partnerships, Fundraising & Impact

• Support fundraising and partnership communications, clearly showing the value and impact of support.

• Create materials, stories and case studies using service data, feedback and testimonials.

• Work collaboratively with external partners on developing and promoting partnership communications.

• Help communicate organisational progress and strengthen relationships with supporters, funders and partners.

7. Media & Responsive Communications

• Support our external profile through press releases, statements, briefings, media relationships and spokesperson preparation.

• Work with the CEO and Senior Leadership Team on sensitive or fast-moving communications, using sound judgement and keeping responses grounded in our mission.

• Prepare appropriate messaging where public or reputational issues arise.

8. Insight & Improvement

• Monitor performance, set practical communications KPIs and report useful insight to the CEO and Senior Leadership Team.

• Use audience data to improve communications, systems and processes, while keeping up with relevant charity and digital communications practice.

Person Specification

Essential

• UK Based 

• Experience in a charity, community or purpose-led organisation.

• Excellent writing, editing and proofreading skills, with the ability to make complex information clear and engaging.

• Strong communications, marketing or content experience, including multi-channel campaigns.

• Strong digital and social media experience, including websites, email, audience growth and performance insight.

• Excellent organisation and project-management skills, with the ability to plan ahead and manage competing deadlines.

• A strong understanding of brand, tone of voice, accessibility and inclusive communications.

• Sound judgement when communicating about sensitive or contentious subjects.

• A collaborative approach, with the confidence to work independently and own projects from idea to delivery.

• Experience managing external creatives, freelancers or agencies.

• A hands-on approach and willingness to personally produce much of the charity’s communications.

Desirable

• Experience communicating with LGBTQIA+ communities and an understanding of issues affecting trans+ and gender-diverse people in the UK.

• Media relations or PR experience.

• Experience producing or commissioning photography and video.

• Experience supporting fundraising, partnerships or impact communications.

• Experience managing staff, freelancers or volunteers.

The Person

We are a small team delivering a growing UK-wide programme, so we need someone comfortable taking ownership.

The role is varied: you might plan a national campaign, update a Trans+Connect webpage, coordinate content at a Misfits session or prepare communications for a new partnership.

You will spot strong stories across the charity and turn them into effective communications.

You will understand that good communications are about reaching the right people, telling meaningful stories, building trust and demonstrating impact.

You will bring structure and forward planning while retaining the personality, creativity and community-led approach that makes Not A Phase distinctive.

What You'll Help Us Achieve

Over the next five years, Not A Phase aims to deepen its impact and reach more trans+ adults across the UK.

• Reach more trans+ people who could benefit from our services.

• Tell our story and demonstrate impact.

• Strengthen relationships with supporters, funders and partners.

• Grow national recognition of Not A Phase.

• Improve communications across the organisation.

• Celebrate trans+ diversity, creativity and achievement.

• Ensure our work is seen, understood and valued.

Please be aware that we use AI detection software will not be moving ahead with applcations or CV's that are written by AI.