156 Supporter service manager jobs in Leeds

Who are Guts UK Charity?

Guts UK Charity is committed to a world where digestive conditions are better understood, better treated and everyone who lives with one gets the support they need. Too many people are suffering or dying in silence or alone. They don’t know where to turn for information or support, diagnosis takes too long for many, and treatment can often come too late.

We are the only UK charity that covers the entire digestive system. We raise vital awareness of digestive conditions, fund life-saving research, and provide patients and loved ones with expert information and support – we are informed by evidence and expertise, our community, and the patient voice. 

Our mission is simple: to improve the lives of millions of people affected by digestive conditions 

Events & Community Fundraising Manager

We are looking for an Events and Community Fundraising Manager, who will be responsible for growing income, supporter participation and long-term engagement across our events and community fundraising programmes. You will manage and develop our existing portfolio while identifying new and innovative opportunities for sustainable growth. This is a hands-on, strategic and creative role. You will be expected to take ownership, develop new ideas, use data and insight to inform decisions, and turn opportunities into practical fundraising activity.

You will join a small and ambitious fundraising team with an established portfolio of around 30 events and a range of community fundraising activities and partnerships, generating approximately £200,000 a year. You will have the opportunity to build on this foundation, developing new fundraising products, audiences and partnerships and improving the supporter experience.

We're hoping to find an experienced events and community fundraiser who can take the lead on their own portfolio, build strong relationships and enjoys working collaboratively in a small, fast-paced charity.

Location

We have offices in London and Huddersfield, both of which are easily accessible by public transport or road. We support hybrid working but attendance in the chosen office is required for a minimum of 1 day per week.

Please see the attached detail job pack for further information and how to apply. 

We are looking for a passionate and skilled social worker to join our specialist PAC-UK team. You will play a vital role in supporting Adult Adoptees and birth family members, helping them navigate accessing their adoption records and supporting with Intermediary services reuniting families together impacted by Adoption.

With a strong understanding of trauma-informed practice and the lifelong impact of adoption, you will provide expert advice, assessment and support across our specialist adoption services. You will be an excellent communicator, able to build trusting relationships with service users and professionals alike, and committed to delivering high-quality services that make a meaningful difference to people's lives. Working as part of a friendly and experienced team, you will contribute to PAC-UK's reputation for providing sector-leading adoption support.

Main Requirements (for details check the job description and person specification):
Our adult adoption support service works primarily with adopted adults and birth families. Adopted adults can access their records and receive an intermediary service and be supported through a reunion. Birth families are supported at the time of losing children to adoption, and supported with keeping in touch arrangements.

We are looking for a Social Worker who has experience of working directly with those affected by adoption. You will have experience and knowledge of adoption law and practice and able to liaise with partner agencies to deliver the service in Yorkshire, North East Lincolnshire, and North Lincolnshire

Benefits:
- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays / of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: 8th of October 2026 at 23:59

For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.
Appointments are also subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service

Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role.

To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

Can you help shape how change is delivered in an organisation that makes a real difference to people’s lives? Emmaus UK is recruiting for a Federation Development Manager: Quality and Improvement to help support people on their journey out of homelessness.

About Emmaus

Emmaus (pronounced em-may-us)is a movement of charities that empowerspeopleto overcomehomelessness. We provide a stable home and tailored, life-changing support for people who are experiencing or at risk of homelessness. By focusing on each person’s strengths, we help people rebuild their lives and work towards the future they want to create.

As part of a nationwide network of Emmaus charities, we provide skills, training and work experience to help people achieve their goals and regain independence.

Together, we are ending homelessness one person at a time.

About the role

The Development Manager: Quality and Improvement role is an exciting and varied opportunity to work with Emmaus communities across the UK, helping to drive continuous improvement and prepare for the requirements of the Supported Housing Regulatory Oversight Act.

The role of Federation Development Manager: Quality and Improvement will sit within the Partnerships and Federation Development directorate, to support the delivery of key charity and federation-wide objectives, as part of our mission to empower people affected by homelessness and poverty to change their lives for the better while using our voice to achieve social change.

This is a hybrid role, offering the flexibility to work from home with travel across the UK as required.

Building and maintaining strong relationships with a wide range of stakeholders will be key to this role. Regular travel to communities is essential, typically at least once a week. You will also attend quarterly team meetings, usually held in Birmingham, although these may occasionally take place elsewhere in the UK and may require an overnight stay.

Who are we looking for?

As part of the Partnerships and Federation Development directorate, the Federation Development Manager: Quality and Improvement, will support charity and federation-wide objectives, helping Emmaus UK and the wider federation to develop as a best-practice national body.

We are looking for someone with experience of managing continuous improvement programmes in a homelessness, housing or related sector. You will have experience of developing and implementing successful Quality Assurance strategies and be able to manage competing priorities in a changing environment.

You will have strong communication and interpersonal skills and be able to influence others, with a proven track record of driving organisational change. You will work proactively with communities, applying a coaching and mentoring approach to build capacity.

This is an exciting and rewarding opportunity for someone who enjoys working with different people and communities. The successful candidate will be organised, adaptable and able to manage multiple projects and relationships in a fast-paced environment.

If you are passionate about making a difference and creating long-lasting impact, this is the perfect time to join Emmaus UK.
 

What we offer

• Salary: £41,521
• Working hours: Five days per week Monday to Friday
• Contract: Permanent
• Pension: Stakeholder pension with 6% employer contribution
• Annual leave: 25 days + Bank Holidays + 3 concessionary days leave
• Training & Development: Individually tailored induction.  Ongoing training and development through both centralised and personal training budgets
• Volunteering: 2 days allowance each year
• Employee assistance: A 24/7 employee assistance scheme is available
• Flexible working: Options available, subject to the requirements of the role
• Life assurance: Death in service lump sum of 3 x salary

To apply:

To apply for this role, please complete our application form and equal opportunities monitoring form and email them to us, the email address can be found in the Application Pack.

Please ensure you refer to the job description and person specification when completing your application form. CVs and posted applications will not be accepted.

The closing date for applications is 12pm Monday 19th October 2026.

Shortlisted candidates will be invited to an interview via Microsoft Teams on Thursday 5th November 2026.

If you would like to arrange an informal discussion about the role, please email us the email address can be found in the Application Pack.

Equal Opportunities

Emmaus UK is an equal opportunity employer and is committed to providing a working environment free from discrimination. We actively promote an inclusive culture and aim to create a workplace where people from diverse backgrounds, characteristics, perspectives, ideas and experiences work together.

We welcome applications from all individuals, regardless of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities.

To ensure fairness and consistency in selecting the best candidate, all applications are anonymised until the interview stage is confirmed. This means shortlisting is based solely on the relevance and suitability of experience.

Team: Finance 

Location: Remote

Work pattern: Monday-Friday, 35 hours per week 

Salary: Up to £56,655.95 per year 

Contract: 18 month fixed-term contract 

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. 

Responsibilities of the Senior Management Accountant: 

- Facilitate and manage the budget and forecast process for your assigned Directorate 

- Produce and review the monthly management accounts and reports for your Directorate, providing insight and analysis on key variances, risks and opportunities affecting the charity 

- Utilise financial and non-financial data to provide timely reports giving insight and expertise to support well-informed financial decision-making and delivery of the charity’s plans 

- Responsible for the budgeting, reporting and analysis for capital and change projects across the charity, developing processes to enhance this 

- Develop strong working relationships across the charity, building business partnering capability in the team and ensuring high quality support and expertise is provided to your Directorates 

- Managing two members of the Management Accountant team, supporting ongoing individual and team development 

- Work constructively with the Senior Financial Accountant to ensure processes and priorities are aligned across the whole of the Finance team 

About the Finance team: 

The Finance team plays a vital role in the organisation’s success by ensuring sound financial management and a greater level of informed decision making to support the delivery of the overall strategy of the charity.  The Management Accountant team are a team of five reporting into two Senior Management Accountants, all of whom support the Head of Budgeting and Reporting. The wider Finance team includes Operational Finance consisting of Financial Accountants, Accounts Payable, Systems, Payroll and Branch Finance. 

What we’re looking for in our Senior Management Accountant: 

- Fully qualified CCAB accountant 

- Experience leading a team of qualified Management Accountants 

- Experience in project accounting, specifically capital and change projects 

- Experience working in a Senior Management Accountant role in a large organisation (250+ employees) working with budget holders as well as providing support and advice around financial management issues 

- Excellent people management, communication and organisational skills with the ability to build and maintain strong working relationships 

- Experience using appropriate accounting software and systems/ERP systems 

- Strong working knowledge of Microsoft Office – particularly in Excel 

What we can offer you: 

- 26 days’ annual leave plus bank holidays, increasing with service

- A competitive contributory pension scheme and life assurance for peace of mind 

- Health and wellbeing support to help you stay well while working remotely 

- Flexible working options to support a healthy work–life balance

- Financial wellbeing support, including access to Salary Finance

- Additional support such as eye care vouchers and confidential employee advice services

- Access to discounted pet insurance to help care for your pet’s health

Learn more about our full reward package  

Application closing date: 4th October 2026 

Virtual interview date: w/c 19th October 2026 

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to. 

If successful, your recruitment journey will include: 

1. anonymised application form 

2. virtual interview 

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes. 

Please email [email protected] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey. 

Quality Manager

Remote | 4-month FTC | Full-time, 35 hours per week
£34,000 per annum | Occasional UK travel (approx. twice per month)
Enhanced DBS required

We’re working with a national charity to recruit an experienced Quality Manager for a four-month fixed-term contract.

This is a predominantly remote role, offering the opportunity to support quality, compliance and continuous improvement across a network of around 50 services throughout the UK.

Working to an established audit schedule, you’ll carry out quality and health & safety audits, analyse findings and work closely with operational teams to ensure actions are completed and improvements are embedded.

The role

You’ll be responsible for:

• Delivering remote and on-site quality and health & safety audits across services
• Working to an established organisational audit schedule
• Analysing quality and performance information to identify trends, risks and areas for improvement
• Producing clear audit reports, recommendations and action plans
• Supporting service managers to address audit findings and embed sustainable improvements
• Supporting services with CQC compliance and preparation for external inspections
• Monitoring quality-related risks and escalating concerns where appropriate
• Providing advice and guidance on quality, compliance and health & safety
• Working collaboratively with operational colleagues and other stakeholders to improve service quality
• Contributing to the ongoing development of quality and audit processes

Although the role is home-based, some travel to services across the UK will be required, expected to be approximately twice per month.

About you

We're looking for someone with strong practical experience of quality assurance within a regulated health or social care environment. You may currently be working as a Quality Manager, Quality Assurance Manager, Compliance Manager or Registered Manager and be looking to bring your operational experience into a wider quality and audit role.

To be considered, you must have:

• A NEBOSH General Certificate or equivalent NVQ Level 3+ Health & Safety qualification
• Strong knowledge and practical experience of CQC requirements and regulated services
• Experience of quality assurance, compliance, auditing or service improvement
• Experience carrying out audits and supporting services to address findings
• Knowledge of relevant health and social care and health & safety legislation
• Confidence analysing data and identifying quality or performance issues
• Strong communication and stakeholder management skills
• The ability to work independently and manage a varied workload
• The flexibility to travel within the UK when required

Previous experience as a Registered Manager within a CQC-regulated service would be particularly relevant.

This would be a great opportunity for someone who enjoys getting underneath how services are operating, identifying where improvements can be made and working collaboratively with teams to achieve consistently high standards.

Please apply as soon as possible if you meet the essential NEBOSH and CQC requirements and are available for a four-month fixed-term contract.

Job Title: Supporter Experience Officer - VAC173

Working Hours: 37.5 hours per week (flexible working by agreement). It is expected that work will sometimes be required outside normal working hours. However, time off in lieu is offered in accordance with the policies and procedures.

Salary: Circa £30,000 per annum

Contract: Fixed Term 12 Months (Maternity Cover)

Deadline: Wednesday 30th September 2026

Interviews to take place: CV's will be considered as they are received. Shortlisted applicants will be contacted by telephone in the first instance.

Location: Leeds Hospitals Charity offices with occasional opportunity to work from home.

Please include a cover letter or short supporting statement explaining why you're interested in joining Leeds Hospitals Charity and how your skills, experience and values make you a great fit for the role.

Who are Leeds Hospitals Charity?

Leeds Hospitals Charity is proud to support Leeds Teaching Hospitals NHS Trust. At Leeds Hospitals Charity, we work with NHS staff to improve the experience of patients and families. We are passionate about healthcare and about making our hospitals amazing. We bring together thousands of donors to make a meaningful difference for patients across Yorkshire, funding life-saving equipment, treatments, rare disease research and vital comforts where they are needed most.

Why This Role?

The Supporter Experience Officer plays a key role in delivering an outstanding, person-centered experience for supporters, patients, volunteers and staff. As a first point of contact, the postholder will provide excellent supporter care through the management of enquiries, donations, supporter communications and stewardship activities.

Your role will support the delivery and continuous improvement of supporter journeys, helping to ensure supporters receive timely, relevant and engaging communications that build loyalty, strengthen relationships and encourage long-term support. The Supporter Experience Officer will also provide volunteer co-ordination and operational support, contributing to an efficient, responsive and supporter focused fundraising team.

What We’re Looking For

• Experience delivering excellent customer service, supporter care or stakeholder engagement within a charity, healthcare, public sector or commercial environment.
• Strong communication and interpersonal skills, with the ability to build positive relationships with supporters, volunteers, patients, colleagues and other stakeholders.
• Experience managing enquiries and communications across multiple channels, including telephone, email and digital platforms.
• Excellent organisational and administrative skills, including record management, donation processing and maintaining accurate documentation.
• Experience using CRM databases and Microsoft Office applications for data management, reporting and supporter administration.
• Strong attention to detail, with a commitment to maintaining high standards of data quality, accuracy, confidentiality and GDPR compliance.

Key Responsibilities:

• Act as a first point of contact for supporters, responding to enquiries professionally and providing an outstanding supporter experience across all communication channels.
• Manage supporter records and administrative processes, including donation processing, Gift Aid administration, data management, reporting and supporter stewardship, ensuring accuracy, compliance and timely donor thanking.
• Build and maintain positive relationships with supporters, patients, volunteers and Leeds Teaching Hospitals NHS Trust staff, strengthening engagement, loyalty and connection to the charity’s impact.
• Lead the development and continuous improvement of supporter journeys, using feedback and insight to enhance satisfaction, retention and improve fundraising outcomes.
• Co-ordinate volunteer recruitment, induction, training, support and task allocation, ensuring volunteers have a positive and rewarding experience while maximising their contribution.

Full Job Description can be found on our website.

Benefits:

· 27 days holiday a year plus bank holidays with the option to buy additional holiday.

· Flexible and Hybrid Working

· Annual pay review

· Birthday Day (Paid day off on your Birthday)

· Additional holidays based on length of service

· Volunteering Days

· Unlimited access to our online Learning & Development Portal

· Pension scheme- 5% employer contribution

· Health & Wellbeing support including:

o access to Employee Assistance Programmes and trained Mental Health First Aiders

· Life Insurance Protection

· Cyclescheme

· NHS Blue Light Card and Discounts

As a Disability Confident Employer we commit to offering all applicants who consider themselves to have a disability an interview if they demonstrate they possess the essential skills and experience required for the role. Please advise on your covering letter if you consider yourself to have a disability.

Leeds Hospitals Charity is committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our recruitment practices support this by ensuring all employment positions are subject to a fair, and robust recruitment process, relevant to the role. This may include interviews, assessments, pre‑employment checks, including DBS checks, references, and an appropriate probationary period.

Thank you for taking the time to apply for our position. We appreciate your interest in Leeds Hospitals Charity.

Join us at an exciting time in our journey to improve lives through the sport of boccia and help to lead development of the most inclusive sport in England.

To help us achieve our ambitions, we are looking to recruit a Business Support Manager, to join our small staff team and report to our Head of Operations.

As Business Support Manager, you will play a central part supporting the organisation and ensuring we offer great service and care to the boccia community.

We are looking for people who can make a positive contribution to our charity and use their experience and skills to support our work. The ideal candidate will be passionate about making a real difference and bring new ideas for our processes and services.

Purpose of the role

· To manage assigned business support services within Boccia England, using a strong customer focused approach to achieve operational effectiveness and demonstrate our company values.

Key Accountabilities and Objectives

Administration - Provide a high level of administrative support to the Boccia England team (30% of time to this objective)

 · Develop and implement systems and procedures to support the efficient operation of Boccia England and improve the service we offer to members and customers

· Manage the enquires received into Boccia England which includes email, phone and web contacts.

· Provide administrative support to the wider team in areas for events, competitions, and talent.

· Ensure all Boccia England policies are up to date, fit for purpose and compliant with legislation.

· Support compliance with relevant standards including health and safety requirements and data protection in conjunction with the Head of Operations.

· Create a suite of standing operating procedures (SOPs) to support the team and create efficient ways of working and cost savings where appropriate.

Volunteer People Management –Manage and support Boccia England volunteers(30% of time to this objective)

 · Effective management of the volunteer community in organising and attending events, competitions and other areas as and when required.

· To include defining clear roles and responsibilities, clear communication; setting appropriate objectives; monitoring and reviewing performance; providing support and guidance and personal/professional development.

· Support and develop inclusive communication strategies in all communication to volunteers

· Collect feedback from the boccia community to identify improvement areas and action these where appropriate.

Commercial shop – Manage the Boccia England shop, deliver high levels of customer satisfaction and achieve income targets (30% of time to this objective)

 · Manage the Trading budget to realise a positive contribution to the overall Boccia England budget.

· Manage the shop suppliers and ensure stock levels are appropriate.

· Manage customer experience to achieve high levels of satisfaction and repeat business.

· Complete regular reviews of products and complete market research to identify new items tosell which will benefit the boccia community and generate new income revenue streams.

· Be responsible for the shop website, ensuring it is up to date, maintained and the functionality is maximised.

Boccia England Membership - Manage the existing membership benefits package to ensure all areas are delivered (5% of time to this objective)

· Be a subject matter expert for the Boccia England membership platform.

· Deliver training to new and existing team members to maximise their use of the platform.

· Provide regular reports to the Senior Leadership Team and Board on membership numbers, trends and engagement  rates.

· Coordinate the annual membership activities to ensure these are delivered

· Collect membership feedback to report on the current membership offer and manage satisfaction within the membership packages.

· Support the team with initiatives to increase membership numbers and support the retention of existing or lapsed members.

· Input into the annual review of the membership packages to identify improvements and deliver these where appropriate.

Human Resources - Provide administrative support to the Head of Operations in people related work (5% of time to this objective)

 · Coordinate wellbeing newsletters and support the team to deliver a calendar of wellbeing initiatives.

· Work with the Head of Operations to support the recruitment of roles across the business, these may be paid, unpaid, volunteer and or self-employed roles.

· Support the administration of tasks, such as safer recruitment processes, onboarding and induction checklists, training needs surveys and plans.

General Requirements

· Manage own workload effectively.

· Be committed to continuous improvement.

· Provide excellent and timely customer service with both internal and external communications.

· Use and share knowledge and expertise to develop Boccia England.

· Be an advocate for Boccia England and the sport of boccia.

· Any other tasks or responsibilities as deemed appropriate by the Head of Operations which commensurate with the responsibilities of the post.

The role

At Cruse, our strategy, sets out our charity’s plans to grow our income and build on our expertise and unique position in the sector. We provide expert bereavement and grief information and support, and our charity has been supporting people for over 65 years. We support adults, children and young people across England, Wales and Northern Ireland, through our national services, over 80 local branches and online information about grief and bereavement.

Working within the Fundraising Operations and Supporter Care Team and reporting to the Fundraising Operations and Supporter Care Manager, the Supporter Care and Data Officer will deliver excellent customer care to our supporters, responding to enquiries, and thanking supporters to help drive income and show them how valued they are to Cruse Bereavement Support. You’ll work with the fundraising CRM to ensure and maintain the quality of information available and support the Commercial Income Team (c25% of time) with administrative tasks.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. Please note that if you application does not include both a CV and covering letter, your application may not be considered. 

The closing date for applications is 25 September 2026 with interviews taking place week commencing 5 October 2026. We reserve the right to close the advert early, as interviews will be held as suitable candidates apply.

Please be advised that if you do not hear from us by 5 October 2026, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:

Applicants in England and Wales: DBS Code of Practice

Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders’ Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.

The Belay Foundation supports adoptive, kinship and special guardianship families raising children who have experienced early developmental trauma, often alongside neurodiversity. Founded in 2020 from lived experience, Belay offers something many families struggle to find elsewhere: practical, in-home support and expert guidance that’s genuinely trauma-responsive, delivered by people who understand what these families are living through.

This is an exciting opportunity to join us at a pivotal stage in our development. Over the past year, we have strengthened our services, systems and organisational foundations and developed ambitious plans for the future. As we continue to grow our reach and impact, we're looking for a Services Manager to organise and deliver our services such as guidance on trauma responsive respite and disability benefit expertise to our families.

Working closely with our Services Director, you'll use your lived or professional experience of our adoptive and kinship families to develop and deliver valued, practical and trauma-responsive support to families across England and Wales. This is key role, working directly with parents and carers, and an opportunity to really make a difference in our families’ lives.

This is a home-based role for two days per week (0.4 FTE), offering flexibility alongside the opportunity to shape a growing national charity. There may be potential to increase the hours over time, subject to funding, making this an exciting opportunity for someone who wants to grow with the organisation. This is a home‑based role, but applicants must be permanently based, and have the right to work, in the United Kingdom. For legal, tax, and operational reasons, we cannot consider applications from outside the UK.

If you're someone passionate about making a difference to adoptive and kinship families with the experience of delivering family support, we'd love to hear from you.

Please see the Candidate Application Pack for further details, including the full job description, candidate requirements and the application/ interview process. Please note that we reserve the right to close applications one week early should we receive a very high number of candidates. 

NCT is the national charity for pregnancy, birth, infant feeding and early parenthood. Our vision is simple: a society where everyone who becomes a parent feels confident, connected and safe.

Through our For Every Parent strategy, we're working to make that vision a reality. We support parents with trusted information, practical help, local communities and a stronger voice in the issues that matter to families.

For 70 years, we've been by parents' sides through the excitement, uncertainty, wonder and challenges of becoming a parent. Today, our volunteers contribute more than 70,000 hours of community service each year, helping parents build friendships, find support and feel less alone.

We educate and empower parents with evidence-based information and support. We advocate and act by listening to parents' experiences, raising their voices and campaigning for change. No judgement. No exceptions.

About the role 

We're looking for 5 Perinatal Peer Supporters to join us to provide compassionate, non-judgemental peer support to mothers, birthing people and families across Kent. Support will be delivered through a range of settings, including face-to-face and virtual peer support groups. 

Working closely with our Perinatal Peer Support Service Lead, volunteers, health professionals and community partners, you will help create safe and welcoming spaces where parents can connect, share experiences and access appropriate support. 

Join our passionate team and contribute to the meaningful work that transforms the loves of parents and families. Your role will include: 

• Facilitating welcoming and supportive perinatal peer support groups across Kent, including providing cover for additional sessions when required. 

• Building trusting relationships with parents and families, using active listening and peer support skills to help people feel heard, understood and supported. 

• Identifying when someone may need additional support, signposting to appropriate local services and escalating safeguarding or wellbeing concerns where necessary. 

• Working with volunteers, health and social care professionals, Family Hubs and community partners to increase awareness of the service and strengthen local referral pathways. 

• Supporting the ongoing development of the service through accurate record keeping, feedback, data collection, promotional activity and participation in service review meetings. 

You will also contribute to promoting the service within local communities, particularly among families who may experience additional barriers to accessing support. 

Safeguarding and wellbeing are central to this role. You will receive regular support and supervision and will be expected to raise any concerns appropriately and contribute to creating a safe environment for everyone using the service. 

About you 

You will be compassionate, approachable and able to build trusting relationships with people from a wide range of backgrounds. 

You will have a strong understanding of the challenges associated with the perinatal mental health period and be confident providing sensitive, non-judgemental support to parents and families. 

You will also bring: 

• Excellent interpersonal and relationship-building skills. 

• Good written and verbal communication skills, including active listening. 

• The ability to manage your time effectively and prioritise competing demands. 

• A reflective and solution-focused approach to your work. 

• Confidence working independently while remaining connected to a supportive wider team. 

• Good IT skills, including Microsoft Word, Excel, Outlook and internet-based systems. 

• A commitment to equity, diversity and inclusion and to ensuring all families feel welcomed and supported. 

Experience of community engagement, supporting vulnerable families or working with diverse cultural communities would be particularly valuable. 

Knowledge of safeguarding, including child and vulnerable adult protection, and awareness of emotional and practical support services within the local community would also be beneficial. 

You must either be a trained NCT Parents in Mind Peer Supporter or be willing and eligible to undertake this training. The training requires lived experience of perinatal mental ill-health and/or experience supporting someone through perinatal mental health challenges. 

An Enhanced DBS check and driving licence are required for this role. You will also need to be willing and able to travel across the commissioned area, sometimes at short notice to support peer support sessions. 

Our Benefits – What we offer you 

We value our team and offer fantastic benefits to support your well-being and professional growth: 

• 30 days annual leave pro rata (excluding Bank Holidays)
• Pension matched up to 5% 
• Flexible working options to suite your lifestyle 
• Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more 
• Life Assurance for peace of mind 
• Free eye test for all staff, with further discounts 
• Blue Light discount card 

At NCT,we’recommitted to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know—we’rehere to support you.Ready to make a difference? Apply now and be part of something truly special. 

You will be the main person responsible for our UK phone line and be the first point of contact
for our many supporters. You will be working closely with the rest of the Supporter Care Team to ensure every interaction supporters have with our charity is a positive one and that they understand how integral they are to our mission.

You will communicate with supporters on our progress and ensure we utilise every opportunity for positive engagement. You’ll work with a wide range of people, efficiently gathering and providing information as well responding to whatever queries or situations may arise.

As a Supporter Services Executive, you will be working closely with our external fulfilment partners, ensuring that they deliver the high standard of service that we and our supporters expect. With them, you will provide a seamless, first-class end-to-end donor experience.

You’ll be well-organised, self-motivated and display a high level of accuracy, consistency and attention to detail and be comfortable working with supporters and colleagues across all of our markets and teams.

Supporter Care and Communications

• Work collaboratively across a global Supporter Experience team to ensure supporter enquiries are handled to the highest standard, providing prompt, efficient, accurate responses in line with the charity’s messaging and service level expectations
• Keep up to date with programme activities and news from across the organisation to ensure you can provide informed supporter communications and deal with supporter enquiries confidently, efficiently and consistently
• Handle difficult or distressed supporters in a sensitive and skilled manner, displaying empathy and establishing rapport whilst balancing the needs of Animals Asia
• Use agreed letter templates and produce bespoke responses as required
• Coach and co-ordinate with external colleagues to deliver the Animals Asia magic through their work for us

Gift Processing & fulfilment coordination

• Work closely and coordinate with colleagues in the Gift Processing team to ensure that donations are processed in a timely and efficient manner
• Liaise with external partners to ensure that our gift processing is delivered to the highest and most efficient standards
• Work with internal colleagues and external partners to ensure supporter queries are managed effectively and requests for materials to be mailed are fulfilled promptly
• Generate ad hoc acknowledgements and receipts for all offline payment channels, including annual statements to regular donors
• Process donations, online and offline, across all fundraising products
• Administer the end-to-end recurring gift process
• Ensure donations are processed on time and with accurate coding to track the source of fundraising income
• Assist where required in the review and implementation of new payment channels to ensure smooth and accurate gift processing
• Develop and maintain a good understanding of local payment channels and processes

Administration and financials

• Ensure procedure manuals are updated in line with changes
• Occasionally help to organise postal mailings
• Proactively liaise with supporters to capture missing / incomplete donation and supporter information

Legal and compliance

• Keep abreast of GDPR (UK and EU)
• Ensure full participation in training when provided
• Ensure that all processes are carried out in line with the mandatory regulations relevant to each country that we operate in and in line with training protocols

Database Management

• Help to maintain donor records & data integrity
• Accurately enter new data and amend existing data on the fundraising database following contact from supporters, and in line with Animals Asia’s policies and procedures
• Ensure supporter interactions are recorded accurately and consistently
• Ensure recurring gifts records are clear and neat on the fundraising database

Fundraising Support and Supporter Journey

• Assist with the delivery of fundraising materials to supporters
• Assist in acquiring and managing UK Gift Aid declaration from the donors to maximise income from Gift Aid
• Train & supervise volunteers as required

Miscellaneous

• Promote and advocate AAF to the general public
• Actively participate in team meetings
• Always keep the supporters and interests of Animals Asia at heart when dealing with supporters so as to develop and maintain positive long-lasting relationships

Person Specification
 

Qualifications, knowledge & skills required:

• Excellent written and oral communication skills, with extensive experience communicating with a broad range of people
• Demonstrable experience in a customer service role responding to a high level of enquiries via telephone and email with excellent interpersonal skills and telephone manner
• Experience of working on a customer relationship database (experience with Blackbaud CRM - a NFP database - is highly valuable, but not essential)
• Ability to understand and streamline processes and procedures
• Proven high level organisational and time management skills, including ability to manage workflows and balance competing priorities
• Understanding of working in a fundraising environment
• Accuracy and excellent attention to detail
• Demonstrable ability to respond effectively to challenges, to work effectively in a small, diverse and busy cross-functional team environment with minimal supervision
• Highly organised, able to prioritise varied workloads and meet deadlines
• Understanding of Data Protection (GDPR in UK & EU)
• Understanding of animal welfare issues and conservation is desirable but not essential 

Personal attributes required:

• Innovative, flexible and resilient
• Always acts professionally, with integrity and discretion
• Excellent attention to detail
• Well presented, articulate and polite
• Genuine enjoyment of meeting and interacting with people and building relationships
• Strong people skills with a high level of organisational awareness and ability to liaise with a broad and diverse range of stakeholders
• Commitment to professionalism, discretion and confidentiality
• Solution-focused with a creative approach to issues and a “can do” attitude
• Be able to take on accountability and to take the lead while being a strong team player
• Ability to display initiative, common sense and diplomacy
• Thoughtful and considerate
• Passionate about animals and animal welfare

Circumstances (essential):

• Able to work efficiently and effectively from home without disruption
• Able to connect to sustained, high quality internet connection from home
• Able to be work occasional extended hours and weekends as required
• Able to accommodate global meetings in the early morning or late evening (flexible working hours)

Conditions and Benefits 

Place of work : Home based – anywhere in the United Kingdom.

Working hours : Full time – standard hours are 37.5 hours per week.

You will be required to work such additional hours as are necessary to fulfill your role which may include evenings and weekends. You will be expected to manage your hours, responsibilities and workload accordingly.

Reports to : Global Head of Supporter Care.

Manages : n/a.

Budget responsibility : n/a.

Probation : The appointment will be subject to the satisfactory completion of a 3 month probationary period.

Annual leave : Annual paid vacation entitlement of 32 in each holiday year, this entitlement includes the eight bank and public holidays.

Other benefits : Training will be provided as required.  Flexible working conditions.

How to apply

Applications should be in the form of a CV with a covering letter explaining your interest in and suitability for the role. Please provide both email and telephone contact information for yourself. . Candidates must be eligible to work in the UK. Please note that only short-listed candidates will be contacted. 

Applications should be received by 11:59pm on Sunday 13th September 2026 at the latest.

Using AI During Interviews
 Animals Asia is committed to ensuring a fair and authentic interview process. The use of artificial intelligence (AI) tools, including but not limited to real-time transcription, automated response generation or assistance in formulating interview answers, is strictly prohibited during any stage of the interview process.We will take a candidate's agreement to participate in an interview with us as confirmation that they will not use AI tools in any form during the conversation. If it is discovered or reasonably suspected that AI has been used, the interview will be terminated immediately, and the candidate will no longer be considered for the role.We appreciate your understanding and adherence to this policy, which is in place to maintain the integrity, professionalism and reliability of our recruitment procedures.

The role

 At Cruse, our strategy, sets out our charity’s plans to grow our income and build on our expertise and unique position in the sector. We provide expert bereavement and grief information and support, and our charity has been supporting people for over 65 years. We support adults, children and young people across England, Wales and Northern Ireland, through our national services, over 80 local branches and online information about grief and bereavement.

 To lead and grow Cruse’s community fundraising and events programme, maximising income from existing activities/events while developing new fundraising opportunities. The postholder will take ownership of event planning and delivery, supporter engagement and volunteer and Branch fundraising coordination, helping to increase unrestricted income. This role is responsible for the planning and delivery of major events such as Cruse walks, whilst also creating new fundraising events for supporters to engage with us.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. Please note that if you application does not include both a CV and covering letter, your application may not be considered. 

The closing date for applications is 2 October 2026 with interviews taking place week commencing 12 October 2026. We reserve the right to close the advert early, as interviews will be held as suitable candidates apply.

Please be advised that if you do not hear from us by 12 October 2026, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

Help shape the UK’s dedicated Muslim Cancer Support Network. Lead, inspire and support volunteers delivering faith‑sensitive cancer support across the country.

Safeena is the UK’s dedicated Muslim Cancer Support Network, created to ensure no Muslim facing cancer feels alone. As we grow into a professionally governed national charity, we are recruiting a Volunteer Manager to lead, develop and support our expanding volunteer workforce.

The Volunteer Manager will oversee Safeena’s national volunteer programme including Befrienders, Community Champions, Bereavement Volunteers and operational volunteers, ensuring high‑quality recruitment, training, safeguarding, supervision and ongoing support. This role is central to Safeena’s transformation programme, helping build a credible, compliant and compassionate volunteer service that reflects the needs of Muslim communities affected by cancer.

Key Responsibilities

• Recruit, onboard and train volunteers

• Deliver induction and ongoing training programmes

• Provide supervision, wellbeing support and reflective practice

• Coordinate rotas, assignments and community outreach activity

• Maintain volunteer records, policies and compliance

• Promote Safeena’s volunteer opportunities across communities and mosques

Person Requirements

Essential

• Experience managing or coordinating volunteers

• Strong organisational and communication skills

• Ability to support volunteers in emotionally sensitive roles

• Knowledge of safeguarding and confidentiality

• Confident delivering training or group sessions

Desirable

• Experience in charity, community or health settings

• Understanding of Muslim communities and culturally sensitive support

• Training in safeguarding, bereavement or cancer awareness

The role

At Cruse, our strategy, sets out our charity’s plans to grow our income and build on our expertise and unique position in the sector. We provide expert bereavement and grief information and support, and our charity has been supporting people for over 65 years. We support adults, children and young people across England, Wales and Northern Ireland, through our national services, over 80 local branches and online information about grief and bereavement.

To lead and grow Cruse’s community fundraising and events programme, maximising income from existing activities/events while developing new fundraising opportunities. The postholder will take ownership of event planning and delivery, supporter engagement and volunteer and Branch fundraising coordination, helping to increase unrestricted income. This role is responsible for the planning and delivery of major events such as Cruse walks, whilst also creating new fundraising events for supporters to engage with us. Based in either the South of England or Wales

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. Please note that if you application does not include both a CV and covering letter, your application may not be considered. 

The closing date for applications is 25 September 2026 with interviews taking place week commencing 5 October 2026. We reserve the right to close the advert early, as interviews will be held as suitable candidates apply.

Please be advised that if you do not hear from us by 5 October 2026, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:

• Applicants in England and Wales: DBS Code of Practice
• Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders’ Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.