Supporter service manager jobs in Leeds
Join NDTi and help drive meaningful social change
As a key member of NDTi’s Research & Evaluation team, you will play a central role in shaping, delivering and demonstrating the impact of our commissioned, grant‑funded and internally funded programmes. You will lead a varied portfolio of research and evaluation projects, ensuring high‑quality delivery and contributing to the wider development of our work.
This is an exciting opportunity for someone who is passionate about social justice, committed to inclusive practice, and eager to use evidence to influence change.
As our Research & Evaluation Manager, you will:
-
Lead, design and contribute to research and evaluation projects, acting as a key liaison for staff and associates involved in delivery.
-
Identify, synthesise and share learning from our work, showcasing innovative approaches, partnerships and achievements.
-
Develop and refine research and evaluation methodologies and materials, ensuring a consistent, high‑quality approach across NDTi.
-
Build and maintain a healthy pipeline of opportunities, negotiating, securing and managing a range of contracts.
-
Grow and nurture diverse networks, generating new contacts and opportunities for both yourself and the wider organisation.
Key responsibilities
Day to day, you will manage and deliver a portfolio of projects, ensuring each is completed on time, within budget and to a high standard. This includes:
-
Designing and planning research and evaluation projects, including developing theories of change.
-
Facilitating stakeholder workshops and sessions, undertaking qualitative and quantitative fieldwork, and conducting evidence reviews.
-
Analysing data, producing high‑quality reports and creating a range of outputs.
-
Writing and publishing blogs, reports and other resources tailored to different audiences.
-
Working collaboratively with colleagues to share learning across NDTi, stimulating creativity and informing future work.
-
Managing associates and partners involved in your projects, ensuring clear communication and alignment with NDTi’s mission, policies and contract protocols.
-
Developing your professional profile and cultivating relationships that strengthen NDTi’s visibility and influence.
-
Leading or contributing to proposals and tenders to secure new work aligned with NDTi’s mission.
-
Supporting organisational income targets and quality standards.
-
Representing NDTi at national, regional and local networks and forums.
Person specification
We’re looking for someone who brings both expertise and values‑driven practice. You will have:
-
At least three years’ experience delivering high‑quality research and evaluation activity.
-
Proven experience conducting fieldwork, including qualitative and quantitative data collection and analysis.
-
Experience using a range of methodologies, with strong analytical and reporting skills.
-
Ability to interpret and present complex data to varied audiences.
-
Strong project management skills, with a track record of delivering work to agreed timescales and budgets.
-
Experience writing reports for publication and diverse audiences.
-
Knowledge and understanding of social inclusion issues.
-
(Desirable) An honours degree and/or postgraduate qualification in a relevant social science discipline.
-
(Desirable) Personal experience of health or social care services, or experience as a family carer.
The closing date for completed applications is 9am on Monday 2nd February 2026.
Interviews will be held on Wednesday 11th February in person (Bath)
To inspire an inclusive society where people can live the life they choose. We exist to make change happen by celebrating what’s possible, supporting
The client requests no contact from agencies or media sales.
Reporting to: Head of Business Development
Direct reports: None
Location of work: Home based in Scotland. This post holder will be based at home with regular travel across Scotland. The role will involve some irregular travel across the rest of the UK. Travel expenses will be paid in line with our Travel Expenses Policy.
Contract type: Full-time, 35 hours per week, flexible hours may be considered. The role may require occasional evening and weekend work
Contract Length: Permanent
Salary: £37,500
BACKGROUND
The latest research suggests that 2.7 million children are at risk of hunger, meaning one in five children don’t have enough to eat. When a child is too hungry to learn, they struggle to concentrate, absorb information, and manage their emotions, causing them to fall behind in their studies.
Magic Breakfast provides a nutritious breakfast to over 300,000 children and young people every school day. We work with schools in areas of high disadvantage, helping staff target the children most in need without barrier or stigma. We are now at an exciting point in our journey as we launch Nourishing Futures, our long-term strategy, which capitalises on market changes and government commitments to scale our work, while redefining breakfast spaces not just as places to eat, but as places to thrive.
To support the delivery of this strategy, we are evolving our Business Development function and creating a new Business Development Manager – Scotland role. This role will unlock opportunities in Scotland across public funding, trusts, foundations, philanthropy and partnerships, ensuring Magic Breakfast grows its income sustainably across devolved nations.
JOB PURPOSE
The Business Development Manager – Scotland will drive income growth and strategic partnerships in Scotland. Reporting to the Head of Business Development, this role will take a lead in developing both public funded income and philanthropic support (trusts, high-net-worth individuals and corporate partnerships).
The postholder will work closely with the Head of Major Giving (Trusts & Philanthropy) and Head of Partnerships in England to ensure joined-up approaches, while developing extensive networks and relationships across Scotland’s funding and commissioning landscape.
This role is both externally focused — cultivating relationships with commissioners, funders, and partners — and internally collaborative, aligning with colleagues across Magic Breakfast to maximise opportunities and deliver against the organisation’s strategic plan.
Key responsibilities:
Leadership and Strategy
-
With support from the Head of Business Development, lead the development and delivery of the Scotland Business Development and Fundraising Strategy, ensuring alignment with Magic Breakfast’s UK-wide income priorities, wider organisational strategy, and any Scotland-specific plans across Service Delivery and Policy & Engagement.
-
Act as the lead advisor on business development in Scotland, providing insight, guidance and recommendations on market trends, risks and opportunities.
-
Build and maintain a robust pipeline of opportunities across public and philanthropic income streams, ensuring accurate forecasting and reporting.
Public Funding
-
Identify and secure public funded service contracts in Scotland, particularly with local authorities, education commissioners, and government departments.
-
Work with the Policy and Engagement team to develop opportunities with national and regional agencies (e.g. Public Health Scotland, NHS boards, Integrated Joint Boards, Community Planning Partnerships) to embed breakfast provision into wider public health, wellbeing and education strategies.
-
Engage with local authority frameworks, grants and tendering processes, positioning Magic Breakfast as a trusted delivery partner for both statutory and discretionary funding streams.
-
Build strong partnerships with consortia, third sector networks, and intermediary bodies to access collaborative commissioning opportunities and joint delivery models.
-
Monitor and respond proactively to changes in the Scottish Government’s commissioning priorities (e.g. child poverty, attainment challenge, early years and family support, wellbeing economy), aligning proposals with policy drivers.
-
Lead the preparation of tenders, bids and commissioned service proposals, ensuring they are compelling, evidence-led and costed appropriately to reflect the value of Magic Breakfast’s offer.
-
Ensure clear processes for the qualification, negotiation, contracting and reporting of income agreements, working closely with Finance, Service Delivery and Policy colleagues.
-
Collaborate closely with the Business Development Manager responsible for public funded income in England and Wales to ensure a joined-up UK-wide approach to opportunities, share intelligence on successful models, avoid duplication of effort, and apply lessons learned from to maximise income growth.
-
Align Scotland’s approach with national frameworks, campaigns, and strategic priorities, ensuring that proposals, tenders, and partnerships complement work happening in other devolved nations.
-
Explore blended income opportunities, integrating public funded income with potential corporate partnerships or philanthropic support to maximise funding and sustainability.
Philanthropy and Partnerships
-
Develop and manage a pipeline and portfolio of Scottish-based trusts, foundations, family foundations, high-net-worth individuals (HNWI), and philanthropists, including those with devolved nation-specific remits. This will include working closely with the Prospect Research Manager and Major Giving colleagues to identify and qualify new opportunities, and to re-engage lapsed supporters in Scotland,
-
Take responsibility for cultivating relationships, preparing compelling cases for support, and personally soliciting major gifts (five- and six-figure level), securing multi-year, transformational commitments.
-
Work collaboratively with the Major Givings Leads and the Head of Major Giving to integrate Scottish funders into the UK-wide prospecting and stewardship framework, maximising opportunities for uplift and avoiding siloed engagement.
-
Deliver high-quality, values-driven donor journeys for Scottish prospects and supporters, including bespoke engagement opportunities such as school visits, events, and briefings that connect funders directly with impact.
-
Build relationships with corporates headquartered or operating in Scotland, coordinating with the Head of Partnerships to ensure Scottish corporate engagement complements and aligns national partnerships, avoid duplication, and develop bespoke proposals and stewardship plans where appropriate.
-
Contribute to the design and delivery of fundraising campaigns or initiatives with a Scottish focus, ensuring they complement national activity and align with the organisational fundraising strategy.
-
Collaborate with the Prospect Research Manager and Major Giving colleagues to identify and qualify new opportunities, and to re-engage lapsed supporters in Scotland,
-
Represent Magic Breakfast externally within Scotland’s philanthropy and fundraising networks (e.g. Scotland Fundraising Conference, Association of Charitable Foundations Scotland, SCVO events), raising profile and building new connections.
Collaboration and Internal Contribution
-
Work closely with colleagues across the wider fundraising department to ensure Scottish funders and opportunities are aligned with team specific strategies and the overall fundraising goals and objectives
-
Share intelligence and relationships with colleagues in England to strengthen organisational-wide fundraising and business development.
-
Collaborate with Policy & Engagement colleagues to ensure business development opportunities are aligned with advocacy and campaigning priorities.
-
Contribute to a culture of openness, collaboration and innovation across the Business Development team.
Financial Processes, Reporting and Compliance
-
Contribute to business development planning, budgeting and forecasting processes, highlighting risks and opportunities to income.
-
Ensure accurate recording of pipelines, income and activity in Salesforce, with robust monitoring and reporting.
-
Ensure all donor and organisational reporting requirements are met and high-quality reports are delivered in a timely manner.
-
Ensure all activity is compliant with ethical fundraising standards, safeguarding, GDPR and Magic Breakfast’s policies.
PERSONAL SPECIFICATION:
Knowledge and Experience
-
Strong knowledge of the Scottish funding and commissioning landscape, including key trusts, foundations, government bodies and corporate networks.
-
Excellent practical understanding of procurement rules and policies as well as tender and budget cycles.
-
Proven track record of developing and delivering income growth from a variety of sources, including public funding, philanthropy and partnerships.
-
Demonstrable experience of managing the full fundraising pipeline — from prospect research and qualification, through cultivation and solicitation, to long-term stewardship and renewal.
-
Hands-on experience of securing and soliciting significant gifts (five- and six-figure level) from high-net-worth individuals, trusts and foundations, with evidence of personally closing gifts at this scale.
-
Demonstrable experience of building and stewarding high-level relationships with commissioners, funders and corporate partners.
-
Experience of preparing successful tenders, bids and proposals, ideally within education, social impact or the charity sector.
-
Experience of cross-team collaboration within a UK-wide or devolved nations context (desirable).
Skills and Abilities
-
Excellent communication and influencing skills, with the ability to engage senior stakeholders confidently.
-
Strong pipeline management and analytical skills, with a track record of meeting or exceeding income targets.
-
Strategic thinker with the ability to evaluate opportunities, prioritise effectively and translate plans into action.
-
Highly organised, with strong attention to detail and the ability to deliver high-quality outputs under pressure.
-
Strong team player with a collaborative and solutions-focused approach.
-
Proficient in Microsoft Office and fundraising/CRM systems (ideally Salesforce), as well as ability to use project management systems (such as Asana).
Other
-
Passion and commitment to Magic Breakfast’s aim of alleviating child morning hunger as a barrier to learning.
-
Commitment to Magic Breakfast’s values and to Diversity, Equality and Inclusion.
-
Willingness to travel across Scotland and the UK, with occasional out-of-hours working for events.
WHAT WE OFFER
At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.
APPLICATION PROCCESS
Should you wish to discuss the role before applying please email our People and Culture Team, hr @magicbreakfast. com
Shortlisting - w/c 19th January
Interview 1 - w/c 26th January
Interview 2 - w/c 2nd February
We reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
About Scotland's Charity Air Ambulance
Scotland’s Charity Air Ambulance (SCAA) exists so nobody in Scotland suffers or dies because medical help cannot get there in time. People can get sick or have accidents anywhere and anytime. But in Scotland there are places where urgent medical help cannot reach people. Or help gets there too late. And when lives are at risk every minute matters. As a charity we rely on donations from the Scottish public, companies and communities to ensure that urgent medical help gets to the patient when it is needed, wherever they are and at whatever time of day.
The Role
As part of our strategy for growth and national impact, SCAA is seeking a motivated individual to manage our newly formed Data function, as Data and Insights Manager. This is a hands-on managerial role, which will contribute to both the immediate data management requirements and lead on the development of the longer-term Data and Insights Strategy for SCAA.
The successful candidate will be instrumental in embedding a culture of data-driven decision making, using insights and analysis to support future growth, with a particular focus on fundraising, marketing and supporter engagement. They will ensure the right frameworks and infrastructure are in place to allow for effective data management and data-driven decision-making across the charity.
This role can be fully remote, with the option to work from Perth Airport, where SCAA headquarters are located or our Aberdeen base at Aberdeen Airport, if preferred. Occasional travel to our Perth base will be required for the successful candidate. SCAA supports flexible and hybrid working arrangements—our current approach typically includes two office days per week for those working on a hybrid basis. The usual hours and days of work will be Monday to Friday, 9am—5pm.
About You
Essential
- Significant experience leading data strategy, governance or CRM development in a fundraising, marketing or customer insight environment.
- Strong knowledge of data protection and GDPR compliance, with understanding of DPO responsibilities.
- Demonstrable experience in designing and interpreting data analysis and insights to inform strategic decisions.
- Experience overseeing CRM systems from a strategic perspective, including planning for improvements or new systems.
- Working knowledge of Power BI or other data visualisation tools from a user or strategic oversight perspective.
- Excellent leadership and line management skills, with experience developing staff and building data capability within the wider team.
- Strong communication and influencing skills, with the ability to engage senior stakeholders with complex data insights.
- Project management skills.
Desirable
- Experience within the charity sector, especially in fundraising or supporter engagement.
- Experience working with finance teams on reconciliation and Gift Aid processes.
- Qualification in data protection, data analysis, or a related discipline.
Our Benefits
- Pension: 12% employer’s & 5% employee’s contribution (after 3 months’ service)
- Annual Leave: 36 days (incl. public holidays) + an extra day for your birthday (and additional days with long service)
- Death in Service benefit: 3 times annual salary
- Optional Private Medical Insurance plan and Cashplan
- Employee Assistance Programme
- Enhanced Maternity/Adoption/Paternity Pay
- Access to Blue Light Card
- Learning and Development Opportunities
- Hybrid Working (minimum 2 days per week in the office)
Selection Process
Interviews will take place at our base at Perth Airport in Scone. First interviews will take place during the week commencing the 9th February 2026 and second stage interviews will take place during the week commencing 16th February 2026.
How to apply
Please refer to the full job pack on our website.
Application deadline is 5pm on Thursday 29th January 2026. Please note that we may close this vacancy early if we receive a sufficient number of applications, so we encourage you to apply as soon as possible.
To ensure no one in Scotland dies because help cannot get there in time.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Vacancy
Individual Giving Officer
Salary: £30,255 - £37,732
Location: Remote with regular travel to Downton / London for meetings.
Hours: Full time, 35 hours per week
Contract: Permanent position
We have an exciting opportunity for an Individual Giving Officer (Retention) to join the Commercial Directorate at Help for Heroes and play a key role in building long-term supporter relationships that help fund life-changing support for the Armed Forces community.
About the Role
As Individual Giving Officer (Retention), you’ll sit at the heart of how Help for Heroes builds long-term, sustainable income. You’ll lead the delivery of multi-channel retention campaigns and fundraising appeals that strengthen supporter relationships, increase lifetime value and ensure our supporters feel valued, informed and inspired to continue their support.
You’ll own retention activity across cash giving, lottery and regular giving - shaping campaigns from idea through to delivery, optimisation and evaluation. Using insight and performance data to continually refine supporter journeys, test new approaches and ensure every communication adds value to the supporter experience.
Working closely with the Individual Giving Officer (Acquisition), you’ll help create a seamless journey from first gift to long-term loyalty. You’ll collaborate with colleagues and external agencies to deliver high-quality, compliant campaigns that reflect the experiences of veterans and their families.
This role offers real autonomy, variety and influence, with your work directly contributing to a strong, engaged supporter base and long-term income growth.
About You
You care deeply about the supporter experience and understand that retention is built on trust, relevance and emotional connection.
You have experience delivering direct response fundraising or engagement campaigns and enjoy seeing how insight, data and creativity come together to drive results. You’re confident managing multiple campaigns, working with stakeholders and suppliers, and motivated by continuous improvement.
You’ll thrive in this role if you:
-
Love building long-term supporter relationships
-
Enjoy taking ownership and seeing campaigns through end to end
-
Use insight and analysis to inform decisions and improve performance
-
Are organised, detail-focused and calm under pressure
-
Value collaboration and shared success
-
Care about delivering work that is compliant, ethical and supporter-first
About the Team
You’ll join our Individual Giving team, committed to growing our supporter base and delivering meaningful, engaging experiences that inspire long-term support.
Working closely with colleagues across the organisation and external agencies, the team values innovation, learning and collaboration - always keeping supporters at the heart of what we do.
In return we can offer you:
-
Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
-
29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
-
Opportunity to buy and sell up to 5 days annual leave per year.
-
Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
-
3 volunteer days per year to support the Help for Heroes community.
-
A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.
-
Discounts on our branded clothing, including a free Help for Heroes hoody when you complete your induction.
Closing date: 23rd January 2026
Please note: We may close this vacancy early should we receive a high volume of strong applications.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Overview
We are looking for someone who is energised and gains fulfilment from helping others, you will be the first voice that people hear when they call us and we want that person to be enthusiastic, pleasant, and helpful.
This role brings together office admin tasks which are steady and predictable, with handling calls, emails, and texts which mean every day can be a little different.
The ideal candidate will use quieter periods to prepare for busier times, helping the team respond to changes in demand. They will play a central role in supporting the team and improving how we work, helping to ensure people’s voices are heard in health and social care.
If you are a genuine ‘people person’ who wants to make a difference and support an excellent team to flourish, this may be the role for you.
Details
Title: Business Support Officer
Location: The Plex, 15 Margaret Street, Wakefield WF1 2DQ and Wakefield District
Reports to: Chief Officer
Type: Fixed Term 12 months
Working Hours: Part-time, 25 hours per week
Base: Office based over 4 to 5 days per week
Salary: £25,000 per annum (pro-rata - actual salary will be less as it is 25 hours)
Pension: 5% employer contribution
Office Location: The Plex, 15 Margaret Street, WF1 2DQ
Benefits include 28 days holiday per annum not including Bank Holidays (pro rata), access to mental health and wellbeing support through our employee assistance programme, and training and development opportunities.
Job description
Purpose
The Business Support Officer plays a key role in keeping the organisation running smoothly day to day.
They provide high-quality administrative and operational support, act as a first point of contact for members of the public, and support the team with admin tasks, data, reporting, and general office coordination.
This is a varied role suited to someone who is organised, approachable, and happy to support a small team by pitching in where needed.
Main duties and responsibilities
Administration and organisational support
· Provide efficient and reliable administrative support to the organisation.
· Maintain accurate online records, filing systems, and databases.
· Support meeting, panel and event organisation and administration, including scheduling, refreshments, agenda preparation, note-taking, and follow-up actions.
· Produce emails, letters, reports and spreadsheets, following Healthwatch branding guidelines.
· Manage stationery and office equipment, including ordering, stock keeping and maintaining register of assets.
· Provide an office management function for the organisation, including the day-to-day management of suppliers. This includes ensuring office supplies and stationery levels are maintained at appropriate levels.
First point of contact and signposting
· Act as the first point of contact for people contacting the organisation by phone and email.
· Respond to enquiries in a professional, empathetic, and timely manner.
· Carry out initial triage and signposting for people seeking advocacy support or general information about health and social care services.
· Ensure enquiries are accurately recorded and passed on appropriately in line with internal processes.
Data and reporting
· Use internal databases and systems confidently to input, maintain, and retrieve information.
· Provide support for the organisation to input and draw information from relevant CRM and data sharing systems – for example, CiviCRM, and Microsoft Excel.
· Run simple reports from databases and spreadsheets, including regular monthly engagement or activity reports.
· Support data quality by ensuring records are accurate, complete, and up to date
· Assist with basic monitoring and reporting requirements for internal and external purposes.
Team support and collaboration
· Work collaboratively with colleagues to support delivery across the organisation.
· Be willing to support across different areas of work during busy periods or staff absence.
· Contribute positively to team culture, sharing information and helping colleagues where needed.
· Communicate effectively with internal and external stakeholders including commissioners, colleagues, Trustees and members of the public.
· Uphold organisational values, policies, and confidentiality at all times.
See attached application pack for more details and person spec.
Your local health and social care champion
Hope and Homes for Children are looking for a talented Community Fundraising Manager to join its Marketing, Communications and Fundraising (MCF) team and help millions of separated children get Back to Family.
About the role:
As our Community Fundraising Manager, you’ll drive the growth of community fundraising; stewarding our existing supporters as well as working to develop new fundraising products that will grow our global community of supporters.
About you:
We are looking for a talented fundraiser and relationship manager who is excited and inspired by how individuals and groups of individuals turn their passion into fundraising and support-raising for a cause. You will be a self-starter with the ability to creatively and strategically engage supporters and potential supporters in active fundraising.
About Hope and Homes for Children:
Orphanages don’t protect children, they harm them. Put simply: the last thing an orphanage can provide is the first thing a child needs - someone to love them. Science shows what we all know, that the bond between a child and their family is vital for their development. Decades of evidence proves that orphanages harm children, subjecting them to high levels of abuse, as well as extreme neglect. Children always belong in families. They need protection, encouragement, play, laughter and love. They need somewhere to call home and someone to love them. You can help us make this a reality for children.
Salary: £35,000 to £39,000 per annum, including any London weighting if applicable.
Location: Remote working with quarterly travel to the London or Salisbury office for meetings, or office based with flexible and home-working options for part of the week.
Hours: 37.5 hours per week.
Closing Date: The final cut off for applications is midday on 29th January 2026 so please get in
touch if you have the right skills, experience and passion for our cause.
To apply, please upload your CV and a brief covering letter (500 words max) indicating why you are interested in joining us and (reflecting on the role profile) why you believe your skills and experience make you suitable for the role.
There will be a two stage interview process with following provisional dates:
First stage on line interview on 4th February 2026
Second stage face to face interview on 12th February 2026 (in our London offices)
Other information: This post requires the post holder to have the right to work in the UK and will be subject to a DBS check.
Hope and Homes for Children actively encourage diversity, equity and inclusion, and we look to recruit a diverse range of people to reflect the communities in which we live, as we believe this will strengthen our ability to deliver our mission of eliminating orphanages.
You may also have experience in the following: Community & Events Fundraiser, Fundraising Officer, Fundraising and Events Coordinator, Event Fundraiser, Marketing Assistant, Community Fundraiser, Direct Marketing, Events Coordinator, Community Fundraising, Events Assistant, Third Sector, Charity, Not for Profit, Fundraiser, Fundraising Assistant, Marketing Executive, Marketing Officer, Sales Executive, Sales Assistant, etc
REF-225 958
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role: This is a rewarding role where every day brings the opportunity to make a positive difference to people's lives. We regularly receive testimonials from service users describing the life-changing impact of receiving support from our caseworkers in the National Road Victim Service.
Working location: mostly remote work with some travel required. Based in the north/central area of the South West region you will deliver a face-to-face service to clients in their own home or safe meeting place across the Dorset, Avon, Somerset, Gloucestershire and Wiltshire area as well as providing support by Teams, phone, email or other means to suit the service user. We take a person-centred approach so the amount of travel will vary depending on your caseload at the time. You’re in control of your own diary.
Why this role is important: Every 20 minutes, someone is killed or seriously injured on UK roads. For families affected, the emotional and practical challenges are immense. As a Caseworker, you will provide trauma-informed care to individuals and families suffering from the sudden bereavement or life-altering injury of a loved one. Working mostly remotely, with some home visits to service users, you’ll offer vital emotional and practical support—including helping them access therapeutic resources, financial assistance, and guidance through the complexities of medical and legal processes.
About Brake: Brake is a renowned and respected road safety charity with a 30-year history dedicated to supporting people affected by road crashes and advocating for safer streets.
You'll join a closely knit team of fellow caseworkers, each using their individual experience and skills to provide person-centred support to victims. This provides a ready-made peer group who share best practice and knowledge and support each other so, in turn, they can best support road victims. There's no sugar coating it, this isn't an easy role, it requires a special type of person with strong resilience, but the reward is a strong sense of purpose, every day. You can’t pour from an empty cup, so we have strong support systems in place to support our caseworker's wellbeing, including clinical supervision.
What we offer:
· A generous 35 days of annual leave (including bank holidays and 3-day end of year shutdown)
· Birthday day off
· Flexible working (choose a working pattern to suit you between the hours of 8am-6pm Mon-Fri)
· Enhanced sick pay and compassionate leave
· Death in service benefit
· Pension
· Employee Assistance Programme
· Clinical supervision and excellent support
· A rewarding role with purpose
· Be part of a skilled, friendly team with an engaged Board of Trustees
· Opportunity to attend prestigious events such as the Brake annual reception and awards (if you want to)
Who we're looking for
Full training will be provided under the guidance of our dedicated Training Officer. Our induction program has been developed to equip caseworkers with the skills they need to provide high quality support to road victims and covers topics such as being trauma-informed, safeguarding and risk management. We're open to candidates from all sorts of backgrounds, as long as you're a compassionate, self-starter with a background in providing high-quality emotional support and advocacy. Your experience in roles within the NHS, any health and social care, road safety, counselling, lived experience or any type of casework could make you an ideal candidate.
Essential Requirements:
- A full, clean UK driving licence and access to your own vehicle (travel expenses are reimbursed)
- Resident in the north/central area of the South West Region.
- Experience delivering frontline support, preferably involving sudden bereavement or heightened vulnerabilities.
· Strong advocacy and research skills to liaise with multiple organisations on behalf of service users.
- Competency in I.T skills to work remotely.
Desirable Experience:
Comprehensive understanding of the processes involved in the criminal justice system and coronial process
Equality, Diversity & Inclusion: Brake is passionate about creating an inclusive workplace that values diversity. We’re committed to supporting employees to achieve a good work/life balance and flexible around caring commitments. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.
Apply now: If you're up for a new challenge and have the skills, apply now by sending your CV and cover letter. We'd like to get to know the real you through your application, not an AI version. If you do use AI to write your cover letter, please check it and make sure it reflects who you are. We encourage cover letters in alternative formats such as videos or presentations.
Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at screening/interview.
An enhanced DBS check is required due to the sensitive nature of our service.
Questions? If you would like to discuss the role further, please get in touch, we'd love to chat.
If writing a cover letter isn't your thing, why not send us a short video telling us why you'd be a great fit for our charity?
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.

The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
At S.A.L.V.E. we believe:
- No young person should have to live or work on the streets
- Young people who have lived and worked on the streets deserve the chance to fulfil their potential
- Young people on the streets should have trustworthy, supportive adults around them
With the generous help of our supporters, S.A.L.V.E. works with children on the streets of Jinja, Uganda, so they have the opportunity to leave their difficult pasts behind them and move forward, towards a brighter future.
We have Drop in Centres and Street Outreach services for children currently living on the streets. We offer short term residential care in our Halfway Homes or Drug Rehabilitation Centre to help children to transition off the streets, and follow up care and support for when a child has been resettled home to their family. We also offer educational support, and/ or business skills start up and training where assessed to be needed to help a child to settle home successfully and to ensure their family can thrive in the long term.
We are looking to recruit a new CEO who believes in our vision that there should be “No Street Called Home” for children living on the streets in Uganda and who wants to help us to grow this impact and further change children’s lives.
Our Journey
S.A.L.V.E. International was founded in 2008 by Helen Huthwaite and Nicola Sansom. Since then, we have gone on to resettle 978 street connected children with their families. We have also supported 378 young people through education, rehabilitated over 1000 street connected children at our Residential Centre and initiated 495 small businesses to support families. Over the years, our advocacy work has included being part of Small Charity Week in the UK parliament, and being part of a delegation to the UN with the Consortium for Street Children.
Today we employ 4 staff in the UK and 27 in Uganda. Our annual turnover is approximately £300k. New developments in our work include sports programming and a very promising tailoring course. We are well on track to achieve our 2022-27 strategic goals - reaching more children, expanding support for girls, strengthening families and improving our funding sustainability.
Looking forward, the demand for our services continues to grow, whilst charities in general are facing a very difficult financial position. We are looking for a Chief Executive Officer who will consolidate and develop existing initiatives and continue to diversify our provision. They must be able to enhance our efforts to improve our long-term financial sustainability. Working in collaboration with the Board, they will develop our next strategic plan in line with our vision and values.
Job Purpose
● To be a visionary who drives forwards and maximises the impact of the organisation. Working with the Board of Trustees to ensure that a strong vision with clear strategic planning is in place for the organisation to best benefit our service users.
● To work with the Ugandan and UK team to develop and improve our existing programmes of work for the organisation to best benefit our service users.
● To oversee the budget, finance and risk management of the organisation.
● To oversee our fundraising strategy and grow relationships with new and existing funders to a high standard ensuring that maximum potential support is achieved.
● To proactively identify prospects, approaching and winning resources from new partnerships in the wider community to best meet S.A.L.V.E.’s aims and objectives.
● To raise awareness of the work of S.A.L.V.E. International and oversee our advocacy and communications strategy and implementation.
Key Activities
The following activities are intended as a guide to the main responsibilities of the post and are not an exhaustive list of duties and tasks. The post-holder may be required to undertake other duties that are not listed below, at the direction of the Board. The job description may be amended from time to time after consultation with the post holder.
STRATEGY
- Lead the organisation by working collaboratively with our global team of staff, volunteers, and board members to ensure a strong strategic plan is in place, which is reviewed and improved over time to maximise the organisation’s impact.
FUNDRAISING
- Leading and championing our fundraising strategy. Helping to develop our one off and regular financial supporters through finding new opportunities and networks, giving talks, ensuring quality timely communications, and reporting to existing supporters.
- Supporting and co-working with our Development Manager to research new application prospects, and helping to maintain and develop the income from our existing network of corporate, organisational and Trust and Foundation partnerships and donors. This includes writing and reviewing funding applications and reports as needed.
- Lead on the drafting of larger or multi-year funding applications, with support from the Development Manager to finalise.
FINANCE
- Overseeing the budget and financial management of the organisation to ensure the organisation’s long term sustainability and sound financial management, including creating the annual budget for approval by the UK Board.
- Collaboratively reviewing the charity’s financial controls and performance, including a final review of the monthly accounts (UK and Uganda), and overseeing the internal audit of our accounts with the finance committee.
- Ensuring the organisation is financially compliant according to the Charities Commission and meets all statutory requirements.
HR
- Recruiting, training, developing and managing staff and volunteers in the UK to help to build the capacity of the organisation as needed. This currently includes line managing: Ugandan Country Director, Development Manager, Communications Manager
- Support the Country Director with recruitment in Uganda.
- Creating a strong sense of team spirit and a culture of appreciation and reliability within the team by reinforcing organisation values and ensuring accountability.
GOVERNANCE
- Working closely with and supporting our UK and Ugandan boards to ensure that the governance of the organisation is strong.
- Lead on creating, reviewing, and developing policies, procedures and systems, including but not limited to ensuring quality safeguarding and risk management for the organisation.
- Ensure the organisation is appropriately prepared for potential risks
- Ensuring the organisation is compliant according to the Charities Commission and meets all statutory requirements.
COMMUNICATION
- Overseeing the communications strategy of the organisation, ensuring the website, social media, newsletters, annual report and mailings out to supporters are kept up to date by supporting our Communications Manager. This includes drafting and checking copy and promoting and marketing events and campaigns for the organisation to raise funds and awareness.
- Being an advocate for the organisation, by seeking and maximising opportunities to represent the organisation, to help raise awareness and support for the work we do and the needs of street connected children generally.
PROGRAMMES and OPERATIONS
- Leading and collaborating with the wider team to develop and improve our programmes through regular evaluation and learning reviews.
- Support the Country Director to ensure the organisation operations function smoothy, and that the strategic plan can be implemented.
PARTNERSHIPS
- Representing S.A.L.V.E. in partnerships and networks such as the Consortium for Street Children to ensure that we are making the most of funding, partnership and advocacy opportunities.
- Manage relationships with key partners in the UK and internationally, to ensure we are collaborating to achieve the greatest impact.
SAFEGUARDING
- To be the Safeguarding Lead within the organisation, and continually strengthen safeguarding as a priority in all our work.
MONITORING AND EVALUATION
- Support the Development Manager with the effective functioning of the organisations M&E system, Upshot. Ensure all team members are meeting their monitoring, evaluation and learning obligations and objectives.
SKILLS REQUIRED
ESSENTIAL CRITERIA
Fundraising and External Relations
- Proven and demonstrable track record of securing income from multiple sources, including Trusts and Foundations, corporate partners or institutional donors.
- Direct experience of preparing, writing, and managing significant funding applications, including multi-year or high-value proposals.
- Ability to represent an organisation confidently to donors, partners and external stakeholders, including through public speaking and networking.
Leadership and Management
- Senior leadership or management experience within the charity or social purpose sector, with evidence of leading teams, managing performance and developing organisational capacity.
- Demonstrable ability to build and maintain positive working relationships across teams and stakeholder groups.
Strategic and Operational Capability
- Proven ability to develop, review and implement strategies, organisational systems, policies and procedures that support growth, quality and compliance.
- Strong understanding of budgeting and financial oversight, with experience of interpreting financial information to inform decision-making.
Governance, Compliance and Safeguarding
- Knowledge of charity governance expectations and safeguarding responsibilities, ideally within organisations working with children or vulnerable groups.
- Commitment to good practice, ethical leadership and accountability.
Personal Attributes
- Highly proactive, solution-focused and resilient, with evidence of managing challenges constructively.
- Excellent written and verbal communication skills.
- Strong organisational skills and attention to detail.
- Friendly, approachable and values-driven, with clear alignment to S.A.L.V.E.’s mission and work.
- Willingness to be ‘hands on’.
DESIRED CRITERIA
Fundraising
- Experience of cultivating and stewarding significant individual donors or corporate sponsors over time.
- Experience of delivering presentations, talks or fundraising-driven events to external audiences.
International and Cross-Cultural Experience
- Experience working in an African context or supporting programmes delivered within Africa.
- Previously lived or worked in Uganda, or having strong personal ties or lived experience relevant to the Ugandan context.
Leadership and Governance
- Experience of working collaboratively with a Board of Trustees or equivalent governance body.
- Experience of leading organisational change or growth phases.
Monitoring, Evaluation and Learning
- Experience using programme data or M&E systems to inform fundraising proposals, impact reports or strategic decision-making.
Qualifications
- Relevant academic, management or professional qualification (e.g., international development, charity management, safeguarding, finance, leadership).
FURTHER INFORMATION
Reporting to: UK Board
Location: Remote, with travel in the UK and to Uganda
Working Hours: Full Time, 37.5 hours per week
How to Apply:
Please send your CV and a one page covering letter.
Your cover letter should clearly demonstrate how you meet the job specification above, and why this role is suitable for you.
Applications without a covering letter will not be considered.
Please note: You must already have the right to live and work in the UK to apply for this role.
Closing Date: Sunday 25th January 2026, 6pm
Note: Shortlisted candidates will be asked to complete a written task during the week commencing 2nd February.
Expected Interviews Dates:
- First Round (virtual): 10th and 11th February
- Second Round (in-person): Week commencing 23rd February
Anticipated Start Date: As soon as possible
Please send your CV and a one page covering letter.
Your cover letter should clearly demonstrate how you meet the job specification above, and why this role is suitable for you.
Applications without a covering letter will not be considered.
Please note: You must already have the right to live and work in the UK to apply for this role.
Closing Date: Sunday 25th January 2026, 6pm
S.A.L.V.E. International is an International Development charity registered in the UK and Uganda. Our ethos is “Support And Love Via Education”.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Role Purpose
The Nuclear Institute benefits from a broad and growing membership base, with our enthusiastic and knowledgeable volunteers operating nine UK regional branches and more than seven Special Interest Groups (SIG). You will be pivotal to the delivery of the activities and events of each branch and SIG, sharing best practice and developing new network initiatives. The role will strengthen volunteer engagement and help to maximise volunteering satisfaction. Nuclear Institute communities foster connection, collaboration, and professional development, helping NI become a stronger professional home for nuclear professionals.
Job Description and Job Specification
Job title: Communities Officer
Contract: Permanent
Working pattern: Full-time, flexible hours with a 9-day in 10-day work pattern
Salary: £25,000 per annum
Annual leave entitlement: 25 days plus bank holidays.
Location: Wholly remote, UK based, with frequent travel
Reporting to: Events and Communities Manager
Key Tasks
Volunteer Engagement and Support
· Develop and grow the engagement in branches & SIGs and support volunteers to build new groups and networks.
· Build strong relationships with each branch and SIG community, providing administration support for their meetings and activities.
· With support, develop and deliver our annual in-person Volunteer Awards and annual in-person Volunteer Forum event.
· Work with the Communities and Events Manager to develop and deliver branch events and SIG conferences.
· Engage our volunteers with regular virtual ‘keep in touch’ meetings and other activities designed to maximise their satisfaction in their volunteer role – and share best practice across the networks.
· Create regular communications to engage and update our volunteers.
Community Development
· Support our communities with the development of their annual budgets and help them develop ideas for new, year-round activities to maximise member engagement and volunteer satisfaction.
· Identify opportunities for new communities and initiatives designed to broaden and grow our membership.
Operational Support
· Ensure our CRM is kept up to date with current volunteer details for each community.
· Work with each community to ensure their Terms of Reference are current and support their AGMs as required.
· Create volunteer resources, including a handbook to support and guide our volunteers to fulfil their roles successfully.
· Work with the Marketing and Communications Manager ensure communities have the digital branding and branded merchandise required, and access to their community email and community SharePoint areas.
Personal Specification
Essential experience
· Experience in a volunteer engagement role.
· Experience delivering events, both in person and virtual.
· Some experience using CRMs and reporting software.
Essential skills and knowledge
· Excellent written and verbal communication skills.
- Strong interpersonal and engagement skills.
- Ability to manage multiple projects and stakeholders.
- Strong time management and organisational skills.
- Ability to manage competing priorities in a small team environment.
Essential Behaviours
- Takes ownership and accountability for delivery.
- Works collaboratively across multiple volunteer communities.
- Demonstrates an inclusive approach to working.
- Comfortable engaging senior stakeholders with credibility.
Desirable experience
· Experience of working with event management systems and applications.
· Experience working in or with the nuclear, energy, engineering or infrastructure sectors.
· Knowledge of professional bodies, CPD frameworks or membership models.
Flexibility and accessibility
We offer flexible hours and remote working options to accommodate individual needs. This role is wholly remote and can be carried out anywhere in the UK, with frequent travel especially to London and Manchester.
Support is available for remote workers who require specific adjustments, including ergonomic equipment or assistive technologies.
Commitment to inclusion
We are committed to creating an inclusive workplace where everyone feels valued. We welcome applications from candidates of all backgrounds, including those from groups underrepresented in the nuclear sector.
Our recruitment process is fair and accessible. Reasonable adjustments are available at any stage. If you require adjustments, please contact us so we can support you.
The Nuclear Institute is an equal opportunities employer and is committed to providing positive and supportive working conditions.
Please apply by sending your CV and covering letter. For an informal and confidential discussion about the role, please contact: Rebecca Hughes, Events and Communities Manager.
We are the professional membership body dedicated to nuclear, representing over 5000 professionals, and upholding professional standards for nuclear.
The client requests no contact from agencies or media sales.
Bradford and Airedale Citizens Advice & Law Centre are a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice. This is a central role within the organisation. As a Client Services Co-ordinator, you will be friendly and welcoming. You will be the first point of contact for clients, and external stakeholders accessing the service via any channel (face to face, telephone and digital). This can be a challenging but rewarding role with plenty of contact with our clients, volunteers and paid staff. Our Client Services team play a crucial role in the day to day running of our service.
Coordinating the advice service
- Manage the practicalities of the advice session and ensure adequate staffing and resources.
- Coordinating the advice sessions and making sure this runs smoothly
- Ensure all relevant policies and procedures are followed during the advice session
- Provide an appropriate level of support to the client services receptionist
- Monitor the advice sessions to meet quality standards and service delivery and to identify development of these sessions
- Ensure remedial and developmental issues are identified and acted on to develop individuals, improve the quality of advice, and ensure clients do not suffer detriment due to poor or inadequate service/advice.
- Identify and address any safeguarding issues by liaising with the client services manager
- Keep technical knowledge up to date and provide technical support to the client services receptionist
- Create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff can do their best.
- Participate in recruitment and selection activities as delegated.
- Participate in the induction of new staff as delegated.
- Support the client services manager to develop and maintain standards of service delivery
- Maintain complaints procedures in accordance with Citizens Advice guidelines
- We are interested to hear from people who ideally have experience of working within a similar client focused environment, where confidentiality is essential and are confident in dealing with clients who may be vulnerable or have multiple needs.
- The successful candidate will be supported through their on-the-job initial training period and encouraged to continually develop during their time with us.
Closing Date: 9.00 am Monday 26th January 2026
Interviews: Tuesday 3rd February 2026
This is an exciting and pivotal leadership role at the heart of Kinship’s digital transformation. You’ll lead a talented and ambitious team to deliver and develop live digital services, accessible content and user-centred products that kinship carers rely on to access support.
This role does not own all services delivered through digital channels. It owns selected shared digital products while also enabling teams across Kinship to deliver their work effectively through digital platforms, content and journeys, while teams retain ownership of their services and outcomes. You’ll provide leadership on standards, user experience, accessibility and innovation.
Context:
Kinship is expanding its reach and digital capabilities, and our digital platforms are central to how we deliver services at scale. In 2024, we launched a new website bringing together all content and services under one home, and introduced Kinship Compass, a postcode search tool that helps kinship carers find relevant local and national support.
Alongside this, we have been developing a new AI-powered tool to help kinship carers access trusted information quickly and accurately, 24/7. You will lead the evolution of these digital services ensuring they are safe, ethical, resilient and data-informed, and that innovation is always grounded in reliability, safeguarding and user trust.
You’ll play a key role in the Department for Education funded national Training and Support Service, ensuring kinship carers can easily access and book high-quality training through our digital platforms.
You’ll oversee content design in collaboration with internal and external subject experts and kinship carers themselves and lead the digital and content streams for Kinship Minds, including the development and delivery of our e-learning platform and curriculum.
This role sits at the intersection of digital service delivery, product development and content design. At Kinship, content design is distinct from communications or marketing. It focuses on designing clear, accessible and trauma-informed information, learning content and user journeys that enable kinship carers to understand their options, make decisions and access support. Content is treated as part of the service itself and is central to the quality, safety and effectiveness of our digital platforms.
This is a role for a digital leader who is both strategic and operationally grounded. You’ll balance innovation with delivery, experimentation with governance, and ambition with accountability. You’ll champion inclusive, accessible and co-produced design, ensuring digital products support real-world service delivery and improve outcomes for kinship families.
You will work closely with colleagues in the Communications and Policy team (who sit in a separate department and lead external communications, campaigns and social media) and who own the external communications strategy. You will ensure clear alignment while retaining a distinct focus on digital service innovation, product development and content design.
What you'll be doing:
Digital leadership and strategy
- Lead the Digital and Content Design team, setting clear priorities and building a culture of high performance, accountability and continuous improvement.
- Own and deliver Kinship’s digital strategy and product roadmap, covering the website, Kinship Compass, Kinship Minds, the AI tool and other digital services, excluding marketing and social media.
- Provide digital leadership across Kinship, strengthening capability and effective cross-organisational working.
- Lead responsible digital innovation, ensuring AI and emerging technology are used where they clearly improve service delivery, accessibility and user experience.
- Take accountability for digital budgets, agency relationships and delivery against agreed outcomes, timescales and quality standards.
- Horizon scan and translate external digital developments into practical, service-led improvements for Kinship.
- Contribute to organisational planning, reporting and income generation linked to digital innovation.
Website, content and digital product development
- Lead the ongoing development and innovation of Kinship’s digital platforms to ensure they are user-centred, accessible and continuously improved.
- Oversee the content strategy and governance for Kinship’s website, Kinship Compass and new e-learning platform.
- Work with internal colleagues to improve our workshop booking system.
- Ensure a consistent content design approach across all digital platforms, grounded in user need, plain English, trauma-informed practice and continuous testing and improvement.
- Lead the content design team to develop content for strategic projects working collaboratively with subject experts and kinship carers.
- Work closely with Advice and Training teams to ensure digital platforms and content design support service delivery, quality standards and DfE contract requirements.
- Develop an excellent understanding of end-to-end audience experience and how the website, online content and digital products can drive effective online services and enhance the kinship ecosystem. Map the user journeys across our website and digital products leaving no dead ends.
- Ensure integration across all platforms (e.g. website, telephony, Salesforce, Kinship Minds) to create seamless user journeys for kinship carers and internal teams.
- Embed meaningful participation and co-production with kinship carers in digital service and content development.
- Drive accessibility and inclusion, ensuring our digital services reach and work for all kinship carers, including those with lower digital literacy.
- Ensure strong digital governance, accessibility, documentation and use of insight to continuously improve performance and impact.
- Oversee SEO, analytics and data-driven optimisation to improve engagement, performance and impact.
Type of person we’re looking for:
We’re looking for a service-led digital leader who is as comfortable with operational delivery as they are with strategy and innovation. You’ll understand that digital products are part of how services are delivered, not an add-on, and that reliability, accessibility and trust matter as much as creativity.
You’ll be curious, pragmatic and values-driven, with the judgement to know when to push innovation forward and when to prioritise stability, safety and user confidence.
You are likely to:
- Have led live digital services or products that people rely on, not just content.
- Be comfortable balancing innovation with delivery, and experimentation with governance.
- Think in terms of end-to-end service journeys, not just platforms or pages.
- Be motivated by improving outcomes for people, particularly families experiencing complexity or crisis.
- Value co-production, accessibility and inclusive design as core to good digital practice.
- Bring clarity, calm and consistency to teams working in complex environments.
- Be confident working across disciplines such as digital, services and delivery without needing to own everything.
- Care deeply about doing digital work ethically, safely and well.
- Show commitment to personal development and learning.
How to apply:
Please apply for the role of Head of Digital and Content by sending a tailored CV and responding to these 4 questions below in the online application process.
Closing date is midnight on Sun 18 Jan 2026, first interview online on Thurs 22 / Fri 23 Jan 2026 and second interview in person on Thur 29 Jan 2026.
- What attracts you to this role at Kinship, and how does your experience prepare you to lead digital services, content design and innovation in the context of kinship care and families experiencing complexity or crisis? (250 words max)
- Give an example of where you introduced or explored digital innovation (for example AI, automation or new platforms) in a service context. How did you balance innovation with reliability, safeguarding or user trust? (250 words max)
- Describe a time you used content and/or service design to help people understand complex information or access support. How did you identify user needs, test what worked, and ensure the content enabled action rather than just engagement?(250 words max)
- This role leads a small but mighty remote and dispersed team. How have you managed remote teams to maintain clarity, wellbeing, accountability and delivery? Please include a practical example. (250 words max)
What we offer you:
-
Flexible working - we understand how important it is to balance family and work life.
-
30 days annual leave, plus bank holidays (1 April to 31 March) pro rata (3 to be taken at Christmas shutdown).
-
Employee Assistance Programme (24/7 confidential advice line and counselling).
-
Charity Worker Discounts.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are looking for an Internal Support Officer to play a key role in supporting the efficient running of our charity operations and ensuring excellent service delivery across the organisation. Reporting to the Customer Success Manager, you’ll own process development and improvement across the charity, ensuring everything we do can scale easily, as well as providing operational support for a range of activities, including order processing, invoicing, data management, and course administration.
Nurtureuk is a charity that has been working with schools for many years to improve the social and emotional development of children and young people. We help schools remove barriers to learning by promoting nurture in education.
We believe in a whole-school approach to promote access to education for all. With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances, nurtureuk has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be.
With the continued school attendance crisis, rise in exclusions and misunderstood behaviour support, the need for our work has never been greater, and the potential is clear. We have a dedicated team, trustees, and a CEO who is passionate about education and the development of young people.
You’ll help ensure that our internal systems are well-maintained, that information is accurate and accessible, and that processes are consistently followed and improved. You’ll also play a key role in ensuring customers receive a timely, accurate service from order to delivery, helping to underpin satisfaction and retention. This is a great opportunity for someone who enjoys organisation, problem-solving, and supporting others to work efficiently and effectively.
You'll have overall responsibility for keeping our operational systems accurate, efficient and customer-ready, ensuring every transaction and process supports a consistent experience and provides reliable insight.
Operational Administration
- Process customer orders, ensuring all information is accurately recorded on Salesforce and within other key operational systems.
- Arrange the timely despatch of course and programme materials and ensure delegates have timely access to our online learning platform.
- Raise customer invoices and chase overdue payments in line with organisational procedures and timelines.
- Maintain up-to-date and accurate records across internal systems and shared drives.
- Provide administrative support for the delivery of our core courses and awards programmes, including assisting with scheduling, communications, and resource coordination.
- Provide administrative support for the recruitment and development of consultants.
- Provide administrative support for the assignment process.
Systems and Data Management
- Maintain and update order, delivery, date search, and delegate records on Salesforce, ensuring data quality, accuracy, and consistency.
- Support the wider team to use Salesforce and other systems effectively in line with consistent processes.
- Perform regular data checks and audits to ensure high data integrity.
- Maintain the Consultants Drive, ensuring documents are up-to-date, logically organised, and compliant with internal standards.
Process Support and Improvement
- Own the development, implementation and improvement of operational processes to improve efficiency and consistency.
- Identify opportunities to streamline workflows and enhance system use.
- Work collaboratively with colleagues to ensure best practice in data entry, documentation, and operational procedures.
Team and Customer Support
- Provide general administrative support to the Operations Team, including the Head of Operations, Customer Success Manager, Training Delivery Manager, and Systems Manager where needed.
- Respond to internal and external queries promptly and professionally.
- Support cross-team collaboration by ensuring clear communication and sharing of information.
- Provide cover for our Customer Helpdesk during periods when additional resource is needed.
Please see the attached job description and person specification for further details.
Please submit your CV and a covering letter, outlining how you meet the person specification. We are also keen to hear why a role at nurtureuk would meet your personal values and career aspirations.
Nurtureuk is dedicated to improving life chances of every child and young person by promoting nurture across the whole education system and beyond.
The client requests no contact from agencies or media sales.
The Support Officer’s key objective is to enable Mermaids to deliver exceptional, high-quality services by providing effective operational, administrative and coordination support. Working closely with the Operations Manager and across the Communities, Youth, Support Line and Training teams, the role will ensure smooth day-to-day operations, strong communication, accurate systems and consistent quality standards. By increasing organisational capacity and supporting continuous improvement, the Support Officer will allow frontline teams to focus on what matters most; delivering positive impact for the people and communities we serve.
Supporting trans, non-binary and gender-diverse children, young people and their families since 1995
The client requests no contact from agencies or media sales.
The Ripple Pond supports adult family members of physically and/or psychologically injured British Armed Forces personnel and veterans.
We value your individuality, skills, professionalism, and passion for making a difference in this role.
We don’t measure candidates by age, gender, background, accent, community, sexual orientation, or heritage.
We understand that few people will arrive fully equipped to meet every requirement of this role on day one.
What matters is that you are an excellent communicator- someone who listens well, manages time effectively, and demonstrates resilience.
You must be comfortable discussing challenging topics, this includes facilitating conversations around issues like addiction, mental health, suicide, menopause, domestic abuse and the complexities of family life.
Please note: The Ripple Pond is more than a charity - it’s a dynamic, supportive community that transforms lives. We thrive on care and exceptional communication, and we need someone who shares these values.
Key Responsibilities:
- Onboarding new Members (service users), understanding their needs, and providing tailored support.
- Delivering services primarily online/remotely, with occasional travel for networking, building partnerships, and attending events or meetings.
What We Offer:
As an organisation committed to accessibility, inclusion, and social mobility, we’ll support your well-being and professional development throughout your employment.
You will have access to our Employee Assistance Programme throughout your employment.
Encouragement to Apply:
We view applicants as well-rounded individuals. If this role resonates with you but you’re concerned about gaps in your CV, qualifications, or experience, we encourage you to apply. We care about your potential as much as your background.
NOTE: Please ensure your covering letter explains how you meet the roles requirements as outlined in the Job Description and Person Specification Document (Attached)
• Applications close: Thursday 15th January 2026
• Short-Listing: Friday 16th January
• Online Interviews (via MS Teams): Week commencing 19th & 26th January
Supporting adult family members of physically or psychologically injured British Armed Forces personnel and veterans


The client requests no contact from agencies or media sales.
Can you help us keep changing lives and breaking the cycle of reoffending for good? With demand for our work continuing to grow, we are excited to be welcoming a Fundraising Manager to join our team.
In this role you’ll work closely with our CEO and operations team to deliver our annual fundraising targets, focusing on trusts and foundations, major donor and corporate giving and the occasional fundraising event/external opportunity.
We are a small staff team with a large cohort of volunteers and we are all passionate and committed to our mission to stop reoffending and ensuring the best outcomes for the men we support. We don’t have an office and staff are either home based or work in one of the prisons, depending on their role. We stay connected through regular team meetings (online and in person), 1-1 line management support and ongoing training. This post would be home based but you will need to be able to travel to attend occasional meetings in London, West Midlands and Oxfordshire.
This is new role for Trailblazers, and we are looking for someone whose values align with the charities and believes in the impact of our work. You will be proactive, a good communicator, with a talent for building relationships and full of ideas. You will be experienced in all aspects of trusts and foundations fundraising which is the main source of income for the charity. Experience of diversifying income streams, major donor/corporate giving and creative ways of engaging new and existing donors would also be required. You’ll have the freedom to shape and implement your own systems and processes and lead on developing a fundraising strategy, with full support from the CEO and wider team.
Trailblazers’ mission is to reduce re-offending and inspire new futures for young men (18-35) leaving prison.
The client requests no contact from agencies or media sales.