Supporter service manager jobs in norwich, greater london

Camp Jojo is currently in transition. Over the first 8 years it has worked from one established site in Mersea, Essex; but we are now opening a second site near Appleby in Cumbria. The role of Program Manager will work across the whole organisation, towards the successful development of the values and the proven model in a second site; and its partnership with the Essex site will be an important part of the role.

Camp Jojo is growing from a young, largely trustee led, organisation to a staff team led organisation. Again this role will be a fundamental part of that transition. This is a predominantly an operational post, and not responsible for the finances of organisation, though it will deliver operations within the board approved budget. They will also sit on, or chair, several of the Committees of the charity; including the Senior Operations Team.

The role will offer leadership to key functions of Camp Jojo, Camp Jojo staff and contractors, and to members of the Camp Jojo Board, in relation to the work of the charity. Whilst the majority of the work will be remote the incumbent will be required to attend some meetings and events in person, including at both sites. They will also be required to attend at least part of the actual camp events. They may need to work flexibly, according to the seasonal demands of the charity.

The Program Manager will have a varied and sometimes high-pace job environment. As such, they will need to handle multiple tasks, manage their own time well, interact professionally with the Camp Jojo community and be very good communicators. They will deal with model consistency, values, and operational issues across both sites. 

The Third Age Trust currently provides members with access to two systems to aid them in the running of their u3a.

Beacon is an online membership and activity management system for u3as. It provides a simple interface for managing members, groups and finances. Beacon currently provides over 650 individual u3as with over 300,000 members with a secure, efficient and effective means of managing their day-to-day business functions. 

SiteWorks offers a website presence solution for u3as, Networks and Regions. A volunteer-led team provide WordPress websites on a managed platform. SiteWorks provides over 700 u3as with a website presence.

A central aspect of this role will be working closely with volunteers; the service manager will play a key role in overseeing and supporting the ongoing operation of both these systems. Historically theses services have largely been managed by volunteer teams, whose commitment and expertise have been vital to the success of both systems. Going forward the service manager will provide oversight and accountability for these critical systems, ensuring they remain reliable, secure and fit for purpose.

Job Summary

CAAS provides an Autism and ADHD Support Service across the 8 boroughs of NW London from our base in Eastcote and offices around London. We offer information, advice, and support to ADHD/Autistic people, their families, and professionals, with the aim of improving quality of life and building neurodivergent-aware communities.

In this role, you will join the established CAAS adult team to support, educate, and empower ADHD/Autistic adults (diagnosed or self-identified) across NW London.

You will:

· Provide one-to-one information, advice, and practical task-based support.

· Facilitate online and in-person peer groups, courses and workshops sessions.

· Help develop resources that increase understanding of ADHD/Autism and pathways to support.

· Signpost to local and national services, community groups, and specialist support.

· Work with professionals to share good practice and promote reasonable adjustments so services are more accessible to ADHD/Autistic adults including delivering short training sessions to professionals.

The role requires:                             

· A strong commitment to supporting ADHD/Autistic adults to improve quality of life and self-advocacy.

· Excellent communication and active listening skills, including the ability to adapt to different communication preferences.

· Excellent organisation and record-keeping.

· Confidence in group facilitation and delivering training.

· Ability to collaborate across health, social care, education, and community settings.

· Strong keyworker/caseworker skills

· Ability to self-manage diary skills, case load and accurate record keeping.

Key Responsibilities – Supporting ADHD/ Autistic Adults

Providing individualised task-based support

· Provide one-to-one ad hoc, tailored support for pre-and post-diagnosis (with the support to be co-produced by the service user). This support may include, but is not limited to:

· Practical support with communication or executive functioning tasks and activities such as making calls, form filling, applying for benefits, and planning their week.

· Working within a “help you to do it” model, encouraging skill building and self-advocacy.

· Support with applications for further education and employment

· Maintain and update our public-facing ADHD Resource Board, and foster relationships with other support organisations to strengthen our signposting and referral pathways.

Facilitate Support Groups

· Facilitate twice-monthly ADHD Groups.

· Facilitate Parent and Carers Support group.

· Facilitate monthly pre-diagnosis support group.

· Facilitate Coffee Connect social group for ADHD and autistic adults.

· Facilitate quarterly Professional Connect Forum.

· When agreed in advance with manager provide cover for other colleagues’ projects.

Facilitate Courses and Workshops

· Deliver a 6-week Understanding my ADHD Course for newly diagnosed ADHD adults.

Front of house support and referrals process

The Specialist Adult ADHD/Autism Advisor (SAAA) will be expected to answer both written and telephone enquiries from members of the public about CAAS services, with a warm and welcoming style, so clients feel comfortable to attend our services.

SAAA will be expected to welcome visitors to the centre and provide information about CAAS and The SAAA will provide front-of-house support, welcoming visitors, answering queries, and managing the referrals process, including CRM updates, triage, and liaising with referrers.

CAAS offers a wide range of adult services, so SAAA will be expected to proactively support clients in accessing the appropriate services and provide consistent follow-up and communication. 

Other Responsibilities  - Wider support

The SAAA will be expected to contribute to the support and empowerment of ADHD and autistic adults and their families in a range of other ways, such as:

· Build and maintain strong relationships with local statutory and voluntary services, particularly within health, social care, and social prescribing teams.

· Represent CAAS by attending relevant meetings to ensure active links with local authority and voluntary sector partners.

· Stay informed about national and local developments related to ADHD/autistic adults, identifying opportunities to raise awareness and influence the development of appropriate services and support.

· Contribute to the development and delivery of training for professionals and the community by:

· Using inclusive, evidence-based language and approaches

· Tailoring content to meet the needs of different audiences

· Supporting outreach and promotion of CAAS’s training offer related to ADHD and autism in adults

Other Responsibilities  - Organisational

· To create resources and content to be used within our adult services by clients and colleagues.

· To provide written reports as required by professional agencies and CAAS.

· Assist in promoting the organisation’s services.

· Attend regular supervision and training sessions.

· Ensure project monitoring and reporting requirements are met.

· Provide regular progress reports to the Adult Service Manager/Lead.

· To comply with such policies/procedures, guidelines and codes of practice as laid down by CAAS and the Law.

Other Responsibilities

· To carry out other tasks appropriate to the post and as agreed with the Adult Service Manager.

· To actively participate and undertake training and development of self and others.

Please note job descriptions only reflect 80% of a role and are not an exhaustive list of duties. You are expected to carry out other activities within the scope of the role.

Person Specification - Essential

Knowledge & Experience

· Experience/knowledge of working with ADHD and autistic people (adults).

· Experience/knowledge of the challenges facing ADHD and autistic people (adults).

· Knowledge/awareness of reasonable adjustments, strategies, and coping mechanisms to support ADHD and autistic people’s needs.

· Qualified facilitator / demonstratable experience in facilitating groups and delivering training.

· Experience in safeguarding vulnerable adults, data protection, equal opportunities, diversity legislation, and best practice.

Values & Approach

· Understanding of inclusive, neurodiversity-affirming language and approaches when working with ADHD/autistic adults.

· Commitment to person-centred support and promoting autonomy for neurodivergent adults.

· Willingness to reflect on practice, take on feedback, and engage in ongoing professional development.

· Able to manage emotionally sensitive situations with empathy while maintaining professional boundaries and personal resilience.

Communication & Interpersonal Skills

· Strong verbal and written communication skills, with confidence representing CAAS in a range of settings.

· Ability to develop relationships with relevant statutory and voluntary sector bodies.

· Able to work independently and as part of a team, contributing to shared goals and supporting colleagues.

Organisation & Time Management

· Strong organisational skills with great time management. There is a heavy demand for the personal organisation of your workload and managing appointments, and you will need to be able to manage a diverse workload with competing demands.

· Prompt response to competing demands from clients, professionals, and colleagues.

Record Keeping & Monitoring

· Maintains accurate and timely records in line with CAAS procedures, including CRM monitoring requirements and deadlines.

· Ability to monitor work.

Flexibility & Technical Skills

· Flexible and willing to facilitate groups, courses, and workshops outside their normal pattern of work where appropriate to ensure smooth running of team.

· Computer Software Skilled (much of the work is managed via technology and computers)

Person Specification - Desirable

· Voluntary Sector Experience.

· Counselling or coaching skills.

· Knowledge of SEN / Adult Social Care Legislation.

Equal Opportunities

CAAS recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage job applications from people of all backgrounds, including applications from Black, Asian and Ethnic Minority communities, people who identify as having a disability, and LGB+, Trans and non-binary candidates.  

We also recognise the value of flexible working, so will consider different types of flexibility (such as term time, annualised or compressed hours, and a minimum requirement of 60% working in the office for all staff), as well as the possibility of offering the role on a job share basis.

CAAS is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.  The successful candidate will be required to undergo an enhanced D

Contract: Permanent
Salary: £55,831
Closing Date: 20th October 2025
Interviews will be held w/c: 27th October 2025.

Centrepoint, the UK’s leading youth homelessness charity, is looking for a Senior New Business Manager to join our Fundraising team based in London (hybrid working).

About us

We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037.

Together with our partners, we support over 16,000 young people each year.

About the role

Are you a driven and strategic fundraiser with a passion for building transformative corporate partnerships? Do you thrive on identifying opportunities, developing high-value propositions, and motivating teams to deliver ambitious results? If so, we’d love to hear from you.

We are looking for a Senior New Business Manager to lead our new business function as we grow our corporate partnerships programme. This is a high-impact and visible role at the heart of our fundraising strategy. It is ideal for someone who combines creativity and commercial flair with a strong understanding of the charity sector.

You will be responsible for:

• Managing and growing a robust new business pipeline, identifying, researching, and securing high-value corporate prospects

• Leading and motivating a talented team of three, providing guidance, development, and clear strategic direction

• Creating compelling, high-level partnership propositions that resonate with business leaders and align with our mission

• Working closely with the Corporate Account Management team to ensure a seamless journey from prospect to partner

• Collaborating with senior internal stakeholders to unlock opportunities and shape offers with cross-organisational support

• Representing the charity with confidence and credibility when engaging senior corporate decision-makers

About you

You will bring:

• Proven experience of winning new corporate partnerships, ideally in the charity sector (though we also welcome broader income generation or senior fundraising experience)

• A strong understanding of the charity sector and what makes strategic partnerships impactful and sustainable

• Excellent relationship-building skills, both externally with business leaders and internally with senior stakeholders

• Experience of developing high-value, innovative partnership propositions

• A natural leadership style that brings out the best in others and fosters a high-performing, supportive team culture

Why join Centrepoint?

In return for your efforts you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:

• 25 days of annual leave per year, rising by one day per year to a maximum of 27 days

• Healthcare cash plan (covering a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies)

• Private Medical Insurance

• Income Protection

• Employer pension contributions of 5%

• Access to Cycle 2 Work loan scheme

• An interest-free travel loan

Centrepoint operates a hybrid working model. The requirement is a minimum of 50% of your working week. For most full-time colleagues, this means attending the office for five days over a two-week period (e.g., two days one week and three days the next). For colleagues on different contracts (including part-time or compressed contracts) this will be adjusted accordingly.

At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organisation.

We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.

Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.

Don’t miss out on this fantastic opportunity to join our team as a Senior New Business Manager – click ‘Apply’ now!

We’ll be reviewing applications as they come in, so early applications are encouraged as the role may close ahead of the stated deadline

Age UK's forward-thinking Service Development and Delivery Team are recruiting for an exciting role which supports service development and improvement across the Age UK Network and Age UK National Services.

The successful Service Development & Improvement Advisor will provide direct support, developing and co-ordinating resources for service development and demonstrate a continuous improvement approach to services across the Charity.

Undertaking in-depth service reviews with the Age UK Network across a wide range of services, including CQC registered services, you will upskill colleagues across the Network Support Division in service development, improvement techniques and approaches.

We operate a hybrid working model. We offer flexibility on working from home but require the applicant to be in our central London office a minimum of one day per week. Travel costs to the London office are the responsibility of the postholder and are not covered by the charity.

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P

Experience

• Experience of service development and improvement work A, I
• Experience of using a continuous improvement approach to improve services I
• Experience of evaluating services, producing reports and recommending improvement actions I, T

Skills and knowledge

• Knowledge of using public health approaches to improve services to enhance outcomes for older people (or other demographic group) A, I
• Knowledge of service development and improvement tools A,T
• Understanding of the environment within which voluntary sector organisations deliver services A
• Excellent oral and written communication skills, including the ability to communicate with staff in different locations and roles I
• Ability to write clear and concise reports I
• Good IT skills, including proven ability to use Microsoft Office and Teams A

Personal attributes

• Ability to work proactively and on their own initiative. I
• The ability to build and maintain relationships with internal and external partners A,I
• Keen understanding of issues facing older people I

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
• Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
• Car Benefit scheme, Cycle to Work scheme
• Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.
• Blue Light Card scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

For a full list of benefits please visit our website.

We are a multi-award winning, creative, and innovative organisation and the Database Manager is an important role within War Child UK, maintaining and utilising our database system, Salesforce. We’re looking for an experienced Certified Salesforce user who is adept at project management and understands how to work with stakeholders, identify their needs and is able to maximise the features of Salesforce in order to meet them. As someone who works in the Data team and wider Supporter Engagement function, the postholder will be the Salesforce Administrator ensuring the maintenance of Salesforce, as well as line managing the Database Assistant and guiding their work in income reconciliation for the organisation. They will provide training for all staff; carry out development marketing and donation integrations,  maintain and build automations and flow, and ensure timely preparation of data for marketing communications. Working across a range of teams at War Child, the Database Manager should be a confident advocate for Salesforce and the importance of CRM, to help War Child achieve our goals and provide better service to our donors, supporters, participants and staff.As this is a maternity cover, we’re looking for someone to start in January 2026 until end of December 2026.  

If you share our values and believe that children’s lives should not be torn apart by war, we want to hear from you. 

Below are some of the experiences and qualities we’re looking for. 

• A Certified Salesforce Administrator (or equivalent through relevant experience with at least one year experience) with knowledge of Salesforce system development, administration, and maintenance.
• Someone with demonstratable experience of developing Salesforce for business solutions.
• Experienced in administering and developing solutions with salesforce-linked email marketing platforms, and the online donation platform. 
• A strong communicator, able to express complex issues in a clear and simple way to non-experts.
• Experienced in extracting data and able to support the analysis of data – with strong attention to detail.
• Process-driven, able to spot solutions to business problems and implement appropriate solutions and database functionality.
• Someone who can manage database-related projects effectively.
• Experience in using Ampscript, APEX and SQL queries is desirable.

• What we can offer you

  At War Child, we genuinely value different ways of working. From day one, we’re open to discussing flexible options, including hybrid working, flexible hours and compressed hours. Our goal is to support our employees to do their best work while ensuring we continue to deliver for children affected by conflict. Some of our benefits include:

• Flexible working culture and flexible public holidays
• 28 days annual leave (pro-rata), plus bank holidays, which increases by one day per year on your work anniversary, up to a maximum of 33 days.
• Pension - 5% employer contribution (increasing to 6% after one year’s service), with minimum employee contribution.
• Health and wellbeing - employees may take advantage of a healthcare cash plan, a GP 24/7 helpline, cancer cover, and a range of wellbeing initiatives and training. All employees have access to free, confidential one-to-one wellbeing consultations with trained counsellors.

• This role offers an incredible opportunity to make a tangible difference at a time of unprecedented need. Join us in standing up for children affected by war and help create a future where no child’s life is torn apart by conflict.

Are you a JNC-qualified Youth Worker with significant project management experience?

Do you have a passion for supporting young people and a staff team to reach their potential?

Are you an inspiring leader who can build relationships with partners and stakeholders at all levels?

If so, the role of Airplay Programme Manager could be the perfect opportunity for you!

About Airplay:
Airplay is a national youth work programme delivered by a partnership of YMCAs on behalf of the RAF Benevolent Fund (RAFBF). We provide year-round activities and support for children and young people aged 5–18 at RAF Stations across England, Scotland, and Wales, as well as online through Airplay Connect. As the lead partner, One YMCA oversees the contract, manages central functions, and acts as the key point of contact for the RAFBF and RAF on behalf of the partnership.

If this role sparks your interest, please keep reading. We welcome applications from candidates seeking 30 - 37.5 hours per week.

The Role
We are seeking an Airplay Programme Manager to lead the Airplay Central Team and take overall operational responsibility for delivering and monitoring the Airplay programme.

Key responsibilities include:
• Leading and supporting the Airplay Central Team.
• Managing sub-contracting arrangements with partner YMCAs.
• Ensuring the programme achieves its objectives and delivers high-quality youth work.
• Building and maintaining strong relationships with key stakeholders, including the RAFBF and RAF.

We are looking for someone who:
• Has experience in programme or project management, ideally in youth work or a similar sector.
• Can lead and motivate a team across multiple locations, often working remotely.
• Is skilled in stakeholder management and building strong partnerships.
• Demonstrates a passion for supporting young people and creating positive outcomes.

Why Join Us
• Be part of a national programme making a real difference in the lives of children and young people.
• Flexible working hours (30–37.5 hours per week).
• Join a collaborative and mission-driven organisation.

Benefits of working with us!
• Generous pension scheme and life cover
• Health cash plan
• Ongoing professional development opportunities
• Retail discounts, Blue Light Card, and more
• Generous annual leave including your birthday off and a paid wellbeing day
• Proud to be a Real Living Wage employer

Apply today to help shape the future of Airplay and support young people across the UK!

Applications require a CV and supporting statement.

We kindly ask that Recruitment agencies do not contact us directly – Any unsolicited CVs or candidate profiles submitted by agencies not on our PSL will be considered speculative and not create any contractual obligation or financial liability on our part.

*Please apply promptly, as interviews will be conducted on a rolling basis*

We look forward to reading your application!

This is a full or part time role, dependant on the successful candidate.
Hours per week: 30-37.5 hours per week
Working Pattern: to be agreed with successful candidate. Generally Mon-Fri office hours, but flexibility is essential - the role will include regular travel to One YMCA Hatfield Hub and RAF Stations, some evening and residential work, including being part of an on-call safeguarding rota.

Important: We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

As some of our roles involve working with vulnerable members of society, this position may require a Basic or Enhanced Criminal Disclosure, which will be conducted once a conditional offer is made

Previous Applications: We welcome applications from all qualified candidates. However, if you have applied for a similar role within the last 6 months and were not successful, please consider whether your experience has developed further before reapplying

Accessibility & Adjustments: We are committed to making reasonable adjustments throughout our recruitment process and will strive to be as accommodating as possible. Please inform us in advance of any arrangements you may need to fully participate in the process.

EDIB: At One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities.

We are looking for an experienced and passionate Partnerships Manager to work as part of our Fundraising Team across Rethink Mental Illness and Mental Health UK.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.

The Fundraising team is a dynamic group of fundraisers who are passionately committed to raising money for our life-changing work in the mental health and mental illness space. We have a diverse portfolio of income streams across Events, Community, Individual Giving, Legacies, In-Memoriam, Philanthropy, Trusts and Grants, and Partnerships.

The Partnerships team has a strong track record delivering notable charity partnerships, such as our multi-year Lloyds Banking Group partnership which successfully raised £16m; our two-year partnership with Bank of America, which saw over $1m raised through the dedication of employees and our strategic, multiyear partnerships with PWC and Prem Rugby.

How you will make a difference

We are looking for a dedicated Partnerships Manager to join our passionate team of fundraisers. The successful post-holder will drive new partnership opportunities and develop long-standing partnerships for both Mental Health UK and Rethink Mental Illness. 

With extensive experience in charitable corporate partnerships, the Partnerships Manager will use their creativity and innovative skills to develop and deliver sector-leading partnerships at both mid and high value level and undertaking specific income generating and comms projects in relation to flagship partnerships. You will have some responsibility for seeking new and exciting partnership opportunities and drive their delivery and growth to strategically support our work across the UK.

You’ll have cultivation and stewardship skills to build and maintain your own pipeline, understand and translate trends in the market, and have a track record in influencing internal and external stakeholders to grow and diversify partnerships income.

Diversity, Equity, Inclusion 

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. 

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation 

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here. 

About Future Frontiers

In the UK, family income is the strongest predictor of how well a young person will do at school and the future opportunities they will have. Future Frontiers exists to change this. Our vision is of a society where every young person can unlock their potential regardless of their background or the barriers they might face. Our mission is to equip young people from low-income households to develop careers knowledge, employability skills, confidence and connections that will help them to broaden their horizons and prepare for fulfilling futures.

This year, we will work with c.2,500 young people across Greater London, delivering careers coaching, workplace experiences, insight and guidance in partnership with businesses, schools and supporters. You can find out more about our programme and impact so far in the Annual Impact Report on our website.

About the role

As Senior Finance & Operations Manager at Future Frontiers, your role is to oversee the finance and operations functions for an ambitious social mobility charity with an income of circa £1.4m and a team of 20 people committed to achieving lasting impact for young people.

You will oversee day-to-day financial operations, manage a small team, and deliver accurate, timely reporting that supports strategic decision-making across the organisation. You will work closely with the CEO and Senior Leadership Team (SLT) to ensure robust financial planning, compliance, and risk management. Your work will support and enable Future Frontiers’ mission and help us maximise our impact.

Your responsibilities

The focus of this role is on financial management and reporting for the organisation, as well as overseeing operations such as HR processes and IT. Core responsibilities include:

Financial Management and Reporting

• Run the monthly finance cycle to strict deadlines, ensuring accurate and complete data to support decision-making.
• Deliver concise monthly management accounts and variance analysis vs budget in a timely manner with insightful commentary to inform the CEO, SLT and Trustees.
• Oversee receipts and payments, reconciliations, and month-end procedures to ensure data accuracy and robust financial oversight.
• Lead on statutory accounts preparation and external audit to ensure full compliance and smooth audit outcomes.
• Continuously improve financial policies and processes to embed best practice and compliance with relevant legislation and Charity SORP.

Financial Planning

• Prepare annual budget documents, working closely with budget holders and supporting with forecasting and revisions to ensure realistic, well-informed financial plans that align with organisational strategy.
• Produce consolidated accounts, forecasts, and cashflows with commentary to support Trustees’ and SLT’s decision-making.
• Partner with SLT to provide financial analysis that drives operational efficiency and supports income generation and strategic projects.
• Support the SLT to develop multi-year income and expenditure forecasts to aid long-term funding and resource planning.
• Ensure the finance system structure, workflows and reporting remain fit for purpose and effectively support operations.

Operations and Compliance

• Manage relationships with key suppliers and outsourced providers, including landlords, payroll, pensions and insurers to ensure service quality and value for money.
• Oversee the recruitment and on-boarding of new staff, supporting the Finance & Operations Officer to coordinate the process, and supporting recruiting managers as needed.
• Ensure the maintenance of templates and processes to enable line managers to deliver the staff journey including inductions, staff surveys, annual reviews, and exits.
• Oversee the efficient usage of our database, systems and key platforms (including Salesforce, Xero, website), ensuring that the team is well resourced and has sufficient training to perform their roles.
• Oversee the management of IT hardware, software and systems, helping to keep Future Frontiers’ information secure and up to date, and acting as key liaison with third parties.
• Remain up-to-date on Charity SORP, legislation and sector best practice, supporting the CEO to ensure Future Frontiers remains compliant with HMRC, CC, ICO etc and is forward-looking.

People Management and Training

• Lead, inspire, and develop a high-performing Finance & Operations team.
• Foster a culture of collaboration, ambition and excellence within the team.
• Set clear objectives, provide regular feedback, and support professional development.
• Support the building of financial literacy and understanding within the charity through training and supporting non-finance colleagues.
• Share your expertise and experience with colleagues across Future Frontiers to help foster a culture of lifelong learning and continuous professional development.

Wider contribution

• Contribute to department-, directorate- and organisation-wide projects and priorities through membership of project groups or taking on pieces of work in line with your skills, experience and development objectives
• Act as an ambassador for Future Frontiers, our cause and values in all engagements and communications with customers, suppliers, partners and supporters.

About you

• Experience, knowledge and qualifications
• Finance and accounting experience, ideally in a charity context (essential)
• Hold or be working towards a recognised accounting qualification such as ACA, ACCA, CIMA or CIPFA (essential) 
• Demonstrable, up-to-date knowledge of Charity SORP (FRS 102) and financial regulations (essential)
• Strong understanding of financial systems, reporting tools and Excel, ideally with experience of using Xero or an equivalent system (essential)
• Proven track record of delivering concise monthly management accounts, audits, and statutory returns on time (essential)
• Experience in managing and developing finance teams / readiness to step up to a manager role (essential)
• Experience of managing an organisation’s office and/or operations (desirable)

Skills and competencies:

Passion for Future Frontiers’ mission: you are motivated to play a role in empowering young people from disadvantaged backgrounds to realise their potential.

Thorough and organised: you have strong attention to detail, maintain accurate records and can manage multiple deadlines.

Planning and prioritisation: You can organise your work to manage evolving priorities – with consideration of others’ input and needs.

Problem-solving and decision-making: You can make effective, considered and timely decisions by gathering and evaluating relevant information. You balance attention to detail with an understanding of the bigger picture and wider context.

Relationship management: You can develop strong relationships with internal and external stakeholders; you can effectively collaborate with and influence others.

Leadership skills: You set clear goals, provide sufficient support and celebrate achievements. You inspire, develop and empower your team to deliver more.

Communication and influencing: You can actively listen, and you can present detailed information clearly, concisely and compellingly when writing and speaking.

What we can offer you

• Annual leave of 27 days plus bank holidays, increasing with service
• Flexible working with the option to work from home regularly (with at least one day a week in the office, and the flexibility to come in more often if you’d like)
• 4pm finish on Fridays
• Annual personal training and development budget of £300
• Employee Assistance Programme, including counselling
• Team-building offsites and regular team socials throughout the year
• Additional parental leave pay and additional childcare leave for child’s first 2 years

Equal opportunities, diversity and inclusion

Here at Future Frontiers we are dedicated to the practice of equal opportunities. The principles of it underpin our mission and we treat all employees, volunteers, clients and young people as individuals. We believe in having an open and inclusive culture that champions diversity in all its forms, including disability, culture, race, gender, sexual orientation, age, life experiences, socio-economic background, and religion.

We encourage everyone to apply for our roles. If you would like to talk to us about working at Future Frontiers in advance of your application, particularly regarding diversity, we strongly encourage you to contact us via email. We’d love to hear from you. We are particularly interested to hear from candidates who have not been to university or who have lived experiences relatable to our young people.

How to apply

To apply, please complete our application form on our website, attaching your CV and answering the following questions:

1. Why do you want to work at Future Frontiers? What is it about our organisation that excites you? Strong answers will tell us why Future Frontiers appeals to you personally and why you are motivated to work for us. (Max. 1,500 characters)

2. We are looking for someone with experience in finance, processes and people, as given above in the ‘about you’ section of the job description. Please tell us about your relevant experience in these three areas. Strong answers will give succinct details of areas of responsibility / projects you have worked on and what results you have achieved. (Max. 1,500 characters)

3. Tell us about a time when you have implemented a significant change to a product, process or internal way of working; what change did you make and why; how did you influence others to adopt or support the change; what was the result? Strong answers will follow the STAR method. (Max. 1,500 characters)

We recommend that you prepare your answers in a separate document, then copy and paste them into our form.

Deadline: Sunday 12th October, 5pm

Start date: As soon as possible

Interview dates: First round interviews will take place virtually during the week commencing 20th October. Second round interviews will be held in person at our office near London Bridge during the week commencing 3rd November.

The successful candidate will be required to undergo DBS and reference checks.

To be The Passage’s dedicated supporter-facing representative, delivering exceptional customer service to donors and prospective supporters. You will play a key role in achieving income growth and supporter retention targets by building strong, lasting relationships and continuously improving systems and processes.

As Supporter Engagement Officer, you’ll handle everything from responding to supporter queries and making thank you phone calls, to accepting donations and producing reports. Your warmth and energy will ensure the highest standard of supporter care, leaving every supporter feeling appreciated and inspired.

You will be an essential member of the fundraising team, ensuring donations are processed accurately and supporters are acknowledged in a timely and meaningful way, so they feel the value and impact of their contribution. In the new year, you will also play a pivotal role in the development and implementation of our new Supporter Experience Strategy, helping shape how we connect with and care for our supporters. This role sits within the newly formed Supporter Engagement Team, part of the wider fundraising function at The Passage.

Job Title:    Community & Events Manager

Location:    Hemel Hempstead (Charity office), Watford, Hybrid where agreed.

Salary:   £34,000 FTE  DBS checks are required.

Job Type: Permanent

About us:

Playskill is a Hertfordshire-based charity supporting pre-school children with physical disabilities and their families. The charity relies entirely on voluntary donations to fund its vital services.

Using therapeutic play as a tool for development of key milestones, Playskill steps in during the crucial early intervention window when the brain is developing faster than at any other time. Through expert therapies, vital in-home support, specialist training and all important social and respite events for the whole family.

We stand alongside families throughout the challenges of living with disability, offering guidance, care, and community, helping them to build skills, resilience and networks to face the journey ahead.

About the role:

We are seeking a dynamic and organised Community and Events Manager to lead and grow Playskill’s community and events fundraising stream.  This role is vital to increasing awareness and generating income to support our services, through meaningful community engagement and events.

You will be responsible for managing and developing our annual events (including The Playskill Golf Day), introducing new local fundraising opportunities, and building relationships within community groups.  You will also line manage the Fundraising Officer, helping to support their contribution to the fundraising team.

Skills and Experience Required:

· Minimum 2 years experience in a similar role.

· Line management experience.

· Experience organising and delivering successful events.

· Strong relationships building and donor stewardship abilities.

· Knowledge of GDPR legislation to ensure clear understanding of confidentiality and the need for data protection

· Computer literature, proficient in Microsoft Office.

· Good communication, empathy, numeracy, and administrative skills.

Diversity statement:

Playskill is an equal opportunities employer and has a high number of team with caring responsibilities and is keen to encourage applicants from a diverse number of backgrounds.

Safeguarding statement: 

Playskill is committed to the safeguarding and welfare of all children and young people. We expect all staff to share this commitment. Playskill has a full safeguarding policy and expects all staff to undergo safeguarding training.

Deadline for applications:  15th October 2025
Interview date: w/c 20th October 2025

Interview location: Hemel Hempstead

Urban Saints (formally known as Crusaders) equips youth leaders to disciple young people in today's changing world. Our vision is to see every young person given the opportunity to explore faith, wherever they are.

About the role

As our Support Care Coordinator, you will be the friendly and professional first point of contact for our valued Crusaders Associates, those who have been on the journey with Urban Saints since we were known as Crusaders. You’ll play a key role in delivering exceptional supporter experiences. Your work will help continue and build lasting relationships that inspire ongoing support for our mission from those who have journeyed with us over many years.

You'll be responsible for:

• Responding to associate enquiries via phone, email, and post in a timely, warm, and professional manner, with empathy and attention to detail throughout.
• Listening and responding to the needs of each supporter, understanding their motivations and experiences to foster long-term relationships.
• Developing a programme to regularly thank donors for their support.
• Ensuring supporters feel valued and appreciated.
• Maintaining accurate supporter records on our CRM system, ensuring compliance with GDPR.
• Working closely with the Head of Development to ensure consistent messaging and supporter journeys.

Location

The role is home-based with regular travel required to visit supporters and to supporter events across the UK.

Please note, it's a requirement of the role that you have a UK driving licence and access to a car.

Working Hours

We're happy to receive applications for those looking for part-time and full time hours. We'd want a minimum of 22.5 hours and up to a maximum of 37.5 hours a week. Candidates invited to interview will be asked about the specifics of what they would want their working pattern to be.

About You

We’re looking for a compassionate and highly organised individual who excels in building meaningful relationships and delivering exceptional supporter care. You will have experience of working with supporters, or in a donor relations role, and be an excellent communicator. 

This post is subject to an Occupational Requirement that the post holder is a committed Christian under Part 1 of Schedule 9 to the Equality Act 2010.

How to Apply

Please fill out our application form which you can find on our website. The closing date for applications is Friday the 24th of October at Midday. 

Looking to develop your fundraising career and learn all aspects of the fundraising mix?  We are promoting our current Fundraising Officer, so need a new one!

The ME Association is dedicated to supporting people affected by ME/ CFS (Myalgic encephalomyelitis/chronic fatigue syndrome). We fund biomedical research, campaign for change and provide a wide range of support services to help those with ME/CFS.

As Fundraising Officer, you’ll play a vital role in securing funding to help people with ME/ CFS.  You can make a positive difference to thousands of people’s lives.

We are looking for someone who

• has experience of fundraising ideally in community or challenge event fundraising
• has excellent written and verbal skills – with experience of building strong relationships
• Is an open and friendly person who takes pride in being a positive change in the world
• has excellent project management and time management skills
• has experience of delivering against targets
• has a sound understanding of the principles of fundraising including ethical fundraising and GDPR compliance
• has used Raisers Edge or equivalent fundraising database
• has a high level of competence using Microsoft Office software and is able to quickly adapt to new technologies

You will be responsible for:

• Providing a high standard of stewardship for supporters, nurturing existing supporters, thanking donors, and supporting charity events, such as our supporter reception.
• Developing our charity fundraising appeals
• Developing and promoting the challenge events portfolio.
• Keeping the fundraising pages updated, helping to design and produce fundraising materials (flyers and fundraising packs). 
• You will be working closely with the Fundraising and Development Manager and will be required to support the wider Communications team where needed with additional fundraising activities.

This position is home-based with occasional travel for fundraising events.

Initially a 12 month contract, but with the possibility of becoming a permanent position for the right candidate.

A driving license isn’t essential.  Occasional evening and weekend work may be required for events.

The successful candidate will be IT literate, an excellent communicator, highly organised with a strong attention to detail.

A background in fundraising is required, although this could be from intern or voluntary work.  An understanding of ME/CFS is desirable.

A bit more about the role....

Stewardship

• Monitoring the fundraising inbox, acting as a first point of contact for a wide range of supporters and enquirers.
• Developing individual giving income through enhanced communications, great stewardship and supporting on fundraising appeals.
• Nurturing our regular givers and looking for ways to grow our regular-giving donor base.
• Completing thanking processes efficiently for donations.
• Developing and managing tools and resources to support fundraising events such as sending out t-shirts, posters, flyers, donation boxes and fundraising packs when requested.
• Liaising with the communications team to create promotional materials to advertise events through the website and social media channels to increase engagement.

Administration

• Keeping accurate records of all prospect and supporter interactions on our CRM system, Raisers Edge NXT.
• Optimising fundraising and donation opportunities at key charity events, researching and recording information.
• Supporting the Fundraising and Development Manager as and when needed.
• Working with colleagues across, communications and services teams to ensure a smooth flow of information to support fundraising promotion and engagement.

What happens next

If you are interested in applying, send your CV and a covering letter via Charity Job

Covering letters should be a maximum of one A4 side and give examples of:

• experience of fundraising
• building strong relationships
• project management skills
• delivering against targets
• using CRM databases

Interviews with successful applicants will be held online.

This post and final appointment are subject to satisfactory references and an enhanced DBS check.

Good luck!

Jim Morrison

Fundraising and Development Manager

The ME Association

5 billion people do not have access to safe, affordable surgical and anaesthesia care when needed. Can you help us address this neglected area of global health? 

Surgery and anaesthesia have a fundamental and growing impact on global health outcomes. Surgical intervention could address over 30% of the global burden of disease, and yet the poorest 33% of people receive just 3.5% of all surgery. Post-operative mortality rates 1,000 times higher than in some high-income countries can be found in parts of the world where surgery and anaesthesia have been neglected, and in some countries as many as 90% of anaesthetic departments do not have the equipment to provide a safe anaesthetic for a child. 

With 142 Member Societies made up of anaesthesiologists in 151 countries, the World Federation of Societies of Anaesthesiologists (WFSA) is uniquely placed to influence these inequalities and help ensure universal access to safe surgery and safe anaesthesia.

As Governance Manager you will be responsible for delivering a high quality, professional, and effective governance service across the Federation and associated entities. You will work closely with our CEO, Governance & Programmes Officer, Board and other volunteers and leaders as required to deliver a number of key governance activities. This includes virtual and in-person meetings of the WFSA Board, Council, and General Assembly.

You will contribute to the expanding governance functions of the Federation family, with a focus on streamlining processes, improving organisational efficiency, and enhancing leadership communication and collaboration. There may also be a degree of mentoring and support for some of our smaller Member Societies wishing to improve their own governance functions. 

The role necessitates building effective working relationships across WFSA, including with Board, Council and Committee members, as well as the Secretariat (what we call our staff team).

Hybrid working is offered with up to three days per week able to be worked remotely and two days spent in our small office in North London. The role will involve some international travel and evening/weekend hours at times. 

WFSA is registered as a legal entity (an association) in the Netherlands. Through this Dutch registration, WFSA also holds not-for-profit status with tax exemption in the USA (known as: 501(c)3 status). The Federation is headquartered in the United Kingdom. Since 2016, WFSA has also had a separate humanitarian arm, “WFSA (UK)”, which is registered as a charitable company in England & Wales. In early 2025, a further related association was set up in Switzerland; this focuses on world congress delivery and fundraising from a European market.