Supporter service manager jobs in norwich, greater london

Talent is everywhere, opportunity is not. The Talent Foundry (TTF), a UK education charity, bridges this gap and improves social mobility for young people in underserved schools.

Educational inequalities are vast, and the widening disadvantage gap is diminishing social mobility progress. Working with our partners, including Barclays LifeSkills, Dell Technologies, Network Rail and the NHS we deliver industry-focused, skills workshops to enhance opportunities for young people (aged 9-18+).

Each year we impact 60,000 young people thanks to industry partnerships and their volunteers’ engagement across lightbulb moments in schools, through to intensive connections with employers.

The Programme Coordinator role 

Due to the exciting expansion of our programmes in the new academic year we are seeking a new team member on a fixed term basis to support our next year of growth and delivery.

In this role you will provide crucial customer service and administration to support the delivery of our inspiring employability and skills-focused workshops in schools. 

What you will be doing

• Coordination of multiple projects and events
• Using systems and administrative processes to arrange and manage workshop delivery
• Enhance our feedback and customer service to all our stakeholders, including schools and volunteers

The skills and experience you will bring

• Managing multiple and often conflicting priorities 
• Use of IT, data and systems to operate efficient programmes (MS office, inc. Excel)
• Working in a fast paced environment
• Strong accuracy and attention to detail
• Understanding the importance of deadlines and achieving targets
• Excellent written and verbal communication skills
• Planning, coordination and organisation 
• Time management 
• Customer service delivery focussed with a desire to achieve targets and objectives
• Technology (inc. MS office, including excel and spreadsheets) and seeking ways to maximise IT in administration
• Problem-solving and using initiative

To read the full job information pack please download the attachment. Please read this before completing your application as it contains some helpful advice of what we are looking for. For safer recruitment purposes - please ensure your CV includes the month and date of your previous employment and includes information about any employment gaps. 

Job details

• £26,000 salary (pro-rata for part time)
• Full or part time opportunity (eg 5 or 4 days a week)
• Hybrid working*
• 28 days holiday + bank holidays (pro-rata)
• Training budget

And if you join our team, you can expect to receive feedback like this from our former students: 

"I just wanted to say a big thank you for your help. Without networking with you I would not have been so prepared for it. If it wasn't for Powering Potential all those years ago I would not have developed into the person I am today. So for that, I thank you." 

*Hybrid working

This is a hybrid role. You will be working from home and join Team Together Days in a co-working space in London 2-3 individual days each month. These days are considered commuting days. You do not need to live in London to apply for this role, but you will need to consider what you feel is a reasonable commuting distance for you to attend the team days in London.

Safeguarding

We are committed to safeguarding and promoting the wellbeing and welfare of children and we require everyone associated with The Talent Foundry Trust, including all trustees, employees, and volunteers to share this commitment. Successful applicants will need to undergo child protection screening appropriate to the role, including completing our Safer Recruitment process, references from past employers and Disclosure and Barring Service checks.

We are looking for a candidate with strong budget oversight and organisational skills to join our small team and be our lead for Camden's Holiday Activities and Food (HAF) Programme, a national programme funded by the Department for Education. With the support of YCF's Head of Partnerships & Grants and CEO, you will oversee and manage a significant budget, and all project management aspects of the programme, to ensure excellent, high-quality provision for Camden's Free School Meal eligible children and young people. 

In August 2025, the programme was extended nationally by the DfE for an additional three years, and we await confirmation as to the exact allocation for Camden, which would hopefully enable us to extend this role to a three year contract to 2029. 

About the HAF programme in Camden and this role

Young Camden Foundation has been Camden Council’s delivery partner for the national, Department for Education funded Holiday Activities and Food (HAF) programme since its inception in 2021. The programme distributes around £800,000 per year to support Free School Meal eligible children and young people in the borough across the main holidays of Spring, Summer and Winter.

You will lead all project management, from budget stewardship to overseeing programme delivery, with the support of the team. You will oversee a complex budget of around £800,000 ensuring its effective use throughout the year. You will ensure that each HAF programme in Camden offers young participants a diverse and enjoyable range of activities provided by respected organisations, operating at the highest levels of safety, quality, and in alignment with the Department for Education’s funding requirements. You will lead on all reporting, data processing, overseeing of invoicing, and communications of the programme.

The role and its responsibilities

Please see the Job Description on the next page for a full list of respobsibilties. 

To be successful in this role, you will need to have excellent budget management and organisational skills, with the ability to hold multiple competing priorities, and with sharp attention to detail. You will have excellent numeracy and budget oversight and management skills, excellent attention to detail, and a confidence when engaging with stakeholders.  

The key areas of responsibility are as follows:

• Accurate stewardship of a significant budget
• Overseeing grants commissioning processes and provider engagement
• Due diligence and quality control
• Reporting impact
• Stakeholder engagement
• Communicating the impact of HAF

What we offer

We believe you’ll be working in one of the best teams in the sector, with a collaborative and supportive culture. But you’ll also benefit from:

• 25 days of annual leave per year – and your birthday off as additional paid leave
• Access to our Employee Assistance Programme 360 Wellbeing, including free in-person counselling sessions and 24/7 on-demand online and phone GP service
• Training and development opportunities throughout the year
• Free gym access and access to free creative and fitness classes across Camden LABS
• Access to unlimited tea, coffee, biscuits and fruit each day, and access to on-site showers
• Discount on food and drink in Camden Stables Market

Person Specification:

Please note, for this role, experience and confidence with managing budgets and being confident with excel is essential.

The rest of the criteria outlines our ideally sought experience. However, if you meet some of the essential criteria but are confident in your ability to learn quickly in post or bring adjacent experience (and can demonstrate at interview), please do apply.

The successful candidate will be able to demonstrate the following experience:

Essential:

• Excellent numeracy skills, proven experience and confidence in budget management and stewardship – including confidence in use of Excel as a budget management tool
• Project coordination /project management experience – with proven time management and organisational skills in busy environment
• A willingness to learn from mistakes 
• Experience of effective partnership building and stakeholder collaboration, with good communication skills 
• Ability to plan and prioritise own workload, and self manage in a busy environment with competing demands
• Excellent communication skills – verbally and in writing
• Collaborative working, with flexible, open and adaptable approach
• Degree-level educated (or equivalent experience)

Desirable experience:

• Experience of report compilation and writing
• Commissioning processes and / or grants distribution
• Funder management experience
• Experience of Camden’s voluntary sector and Camden’s communities
• Experience with Salesforce/CRM systems
• Strong IT skills, with good experience of using Microsoft Office and design apps like Canva

 Please download the full job description for more details 

Would you like to join our small, dedicated, international team to make a difference to the lives of seafarers and their families worldwide by taking the lead on managing our well respected helplines?

ISWAN has recently created this new role, which will be pivotal to further developing our quality service to seafarers. We have seen significant growth in the number and usage of our helplines and now seek to ensure we have a management structure capable of coping with further helpline growth.

As ISWAN’s Head of Helpline Services, you will be responsible for the strategic development, account management and evaluation of all ISWAN helpline services.  

We have no preconceptions about where the successful applicant will come from but you will bring experience of managing multi-channelled helpline operations and best practice as well as planning, measuring and delivering user and client service improvements.

You will need to be capable of working effectively within a complex international context and have sound experience of service development. This is a part-time role (21 hours per week) but we are keen to find the right person and therefore happy to discuss flexible working patterns. We are flexible about where the role is based but you will be managing helpline operations in the UK, India and the Philippines so you will need to be a great team player.

Job Title:Project Manager

Team: Membership Faith & Policy

Hours:                              Full time 35 hours per week

Salary:£44000.00 - £46000.00 per annum

Contract Length: Permanent 

Reporting to:  CEO

Mothers’ Union 150th Anniversary, 2026

Mothers Union 

Mothers' Union is a global Christian movement working with people of all faiths and none to develop communities, strengthen families and advocate for change. Our members are active in 83 countries and work tirelessly to serve their communities to build a future where everyone thrives.

Founded in 1876, Mothers’ Union is a women-led volunteer movement, with a membership of 4 million people around the world, 36,000 of whom live in the UK and Ireland. Based on Christian fellowship, members express their faith through action in their local communities, aiming to create a world where every individual can reach their full potential, by stopping poverty, injustice and violence.

The opportunity

In 2026, Mothers’ Union will be 150 years’ young. This is a major opportunity for MU to celebrate with the membership, and also to use the opportunity to reach out to new members and supporters.

The following have been identified as the major activities for the year:

• London, June 10th: Thanksgiving Service in St Paul’s Cathedral at 5pm, followed by a possible reception.
• London, June 11th: Celebratory Gathering of the membership in central London, at the Emmanuel Centre, near to the base of MU in Mary Sumner House, Westminster.
• A physical exhibition in Mary Sumner House, and a virtual exhibition which can tour.
• Between March (Lady Day) and August (Mary Sumner Day) a range of events organized by provinces and local dioceses, for membership and fundraising, including picnics, Sunday Takeovers and local initiatives such as tree planting.
• In South Africa in October, a Global Gathering of 2500 members and guests, preceded by a leadership. meeting (“Worldwide Council”) and followed by a Worldwide Board meeting.
• For all, a cohesive communications plan is being prepared.

Current Status

Individual teams are taking ownership of elements, which particularly for membership and fundraising initiatives include targets for delivery. These are being finalized as part of the current budgeting process

We are, however, a small staff team, and this workload will be exceptional. Teams are discussing interdependencies and synergies across work streams, but there is a need to ensure that these are coordinated and monitored, and any issues or clashes in priority quickly identified and resolved. Throughout, close collaboration between the staff team and membership will be essential.

The role

There is a need for an experienced project manager to join the team, from October 2025 to November 2026, to provide co-ordination across streams and stakeholders, flag issues early, ensure that all activities are properly planned, resourced and within budget, and that relevant stakeholders are kept informed.

Key Responsibilities

In collaboration with each stream leader, to put together a masterplan with associated  budgets, drawing together what has already been prepared, and flagging any potential gaps, synergies or conflicts, for resolution.

This plan will identify clearly accountabilities (and how these sit with the wider work of teams and individuals, staff and members or volunteers).

With the leads, to share the masterplan with the Board, for approval, and provide regular reporting, in line with agreed milestones.

For South Africa: In line with  the governance structure approved by the Board  in September, to be the coordinator for the Steering Group, Operational Committee and on the ground event management teams, ensuring seamless communications, and timely reporting as required; to manage practical issues with delegates from outside S Africa as they arise, for example around ticketing, and to manage stakeholders. This will, and will require close collaboration with the Director of Fundraising and Communications as senior staff lead and almost certainly require one or more site visits.

For centrally organized events  in London: To provide the detailed project management under the Membership Team, ensuring that necessary resource is drawn in for support at key times before, during and if needed after the events; to actively engage in delivery on the days, as required.

For Province and Diocese led events: To work with the Board lead to capture and track all events and their impact, and ensure that resources are made available through the central teams to agreed schedules, and reports received back for communications. This will include ensuring a shared understanding of the initiatives, and the benefits for the wider membership.

For Communications: To work with the lead and all teams, to ensure that all are agreed on and understand the priorities through the year, and that the processes in place to deliver.

Impact tracking: To agree / confirm with each workstream the target impact, and to track against this. To prepare an initial overall impact assessment by end November, 2025.

Reporting: The project manager will report operationally into the CEO or an agreed SLT member, and will provide monthly summary reports to the SLT, flagging any issues for resolution, and timely reports for the Board.

Mothers’ Union is a Christian organization, and all events will be inspired by the Christian faith. The postholder would need to be comfortable in working in a Christian environment, and a practicing Christian would be an advantage.

A project management qualification, such as Prince 2, would be a distinct advantage, and a minimum of 5 years’ experience in project management.

Key skills

• You will need to have excellent organizational, stakeholder management and communications skills
• A natural teamworker, you will be skilled at identifying solutions together with others, which enable informed choices to be made and decisions respected.
• You will be skilled in risk management, budget and resource management, and be able to work with relevant leads to define and manage key processes.

Benefits

• 25 days of annual leave (full time) plus up to 4 days of leave (full time) given at the discretion of Mothers’ Union.
• Employer pension contribution of 6.5%.
• Enhanced maternity, paternity and adoption pay.
• Two volunteering days per calendar year.
• One away day per calendar year.
• Enhanced sick pay.
• Bereavement leave & Compassionate leave
• Season ticket loan.
• Cycle to work scheme.
• Employee assistance programme.
• Eye care voucher and an allowance towards glasses.

Work Location/Hybrid Working Pattern

This role will be based at our Head Office in central London. Mothers’ Union operates a hybrid working model. Staff are required to work an aggregate minimum of 90 days per calendar year (pro rata for part timers) at our Head Office, Mary Sumner House in central London. Tuesdays are our anchor days where every staff member is expected to be at the office. The 90 days includes anchor Tuesdays. In addition, Thursday is a core working day where part time staff are expected to work, either at home or from the office as needed.

Application Deadline

The deadline for applications is 22 October 2025 at 5:00 pm. Due to the number of applications we may receive, we will not be able to individually respond to each applicant. Kindly note, we will only be getting in touch with the applicants shortlisted for an interview. We aim to get in touch with the shortlisted candidates after the application deadline. We will be conducting interviews for suitable candidates as we go along and may fill the role before the closing date.

Equal Opportunity

Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.

A fantastic opportunity has arisen for a Regional Casework Manager (RCM) to join the North West of England Region at SSAFA, the Armed Forces charity.

About the role

You will be part of the regional office team, managing a group of casework administrators. The team provides specialist administrative support and act as a single point of contact to SSAFA branch-based volunteers ensuring that SSAFA beneficiaries receive consistent, timely, and high-quality service. The RCM role will involve developing and maintaining collaborative working relationships with volunteers, including branch-based casework managers.  Additionally, the RCM will occasionally assist the Regional Casework Co-ordinators with call handling, signposting, and triaging initial client enquiries.

To help you establish yourself in this post you will receive excellent training and induction to SSAFA.  You will influence the processes and procedures within the regional office as it develops, working closely with a dedicated team under the guidance of the Regional Manager.

The position is home-based, but you will occasionally be required to travel within the North West Region or to other locations.

About the team

The regional office is a “virtual” office and supports the six SSAFA branches in the North West of England region, as the branch-based volunteers deliver casework for SSAFA beneficiaries.  The successful candidate will work as part of a larger support team which will include 5 Casework Administrators and a Regional Manager.  All team members are home based, residing in the region.

About you

To excel in this role, you should have a solid educational background and experience in managing employees, as well as overseeing and reporting on service delivery.  You should have a proven ability to build and maintain relationships with stakeholders, achieving results through negotiation and influence.  Previous experience of working with volunteers would be advantageous.  You will have used Microsoft Office 365 to a high standard and be capable of learning a computerised case management system quickly. Additionally, you should be skilled with numerical data.

The successful candidate will be capable of planning and managing their own workload, with minimal supervision and have considerable experience of managing accounts.

It would be desirable to have an understanding of the way of life for today’s Armed Forces, veterans and their families. An understanding of the voluntary sector would be valuable, and the military charity sector landscape across the North West Region would be beneficial.  Commitment to SSAFA’s values including equality, diversity and inclusion is essential.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Closing date: 19th October 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: 27th October 2025

Shop Manager

Ref – REQ0004505

Fixed term for 11 months, full time, 35 hours a week

Starting full-time salary £23,581.58 a year (£12.96 per hour).

St Albans AL1 3HL

Make a real difference to the lives of disabled people

Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail experience and are looking for the next step in your career?

If you answered yes to these then we have the perfect opportunity for you.

The role

Scope's St Albans shop - 49 The Maltings, St Albans AL1 3HL

As Temporary Shop Manager of Scope's St Albans shop, you’ll have autonomy to run your shop using your creativity and flair to flourish in our retail environment. Our retail roles are full of variety, and every day is different! One day you might be generating and processing stock and designing an eye-catching window display. The next day you might be recruiting and training our wonderful volunteers. Every day there will be a different challenge that you’ll find extremely rewarding. You will have relevant experience in retail but a great attitude and willingness to learn is just as important.

For more information about the role’s responsibilities, and the skills and experience required please visit our website.

About you

As Shop Manager you’ll be passionate about retail and have a love of fashion with experience of running a shop, or you’ll be looking for a management role as the next step in your career.

To be successful in this role, you will :

· Be commercial

· Have a can-do attitude and always put the customer’s needs first.

· You’ll be a dedicated team player with a strong work ethic

· Have excellent accuracy and attention to detail.

· Be proficient in the use of Microsoft Office.

Please make sure you explain in your application, with examples, how you can meet these important skills.

We ask you to show an appreciation of Scope’s values and our ambition of an equal future for disabled people.

About working in our shops

Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. Focusing on sustainable fashion, engaging with local communities and leading our volunteers to deliver a great colleague and customer experience, we raise much needed funds to deliver an Equal Future for disabled people and their families.

Shop hours

It’s important for you to know that Scope Charity Shops are open every day. So some weekend and Bank Holiday cover is needed. Our full time hours are 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.

Our values - pioneering, courageous, connected, open, fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us, please email us via our website. You can find out more about interview adjustments on the Scope website.

Equality, Diversity and Inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities. 

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

· 35 days annual leave

· flexible working (where we can)

· company pension

· excellent training and career development

· strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues

· Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more

One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable.

How to apply

Please visit our website via the link and apply online.

Please note that successful candidates will be subject to an enhanced DBS check.

We welcome all applications by 11:59pm GMT on Sunday 19 October 2025.

Job Title: Deputy Service Manager

Location:  Latimer Road, Royal Borough of Kensington and Chelsea (RBKC) - Walking distance from Latimer Road underground station (Circle and Hammersmith and City Lines). Please note that unfortunately this service does not have step free access.

Salary: £34,000

Shift Pattern: 37.5 hours per week, Monday to Friday between 09:00 - 17:00. Some flexibility maybe required depending on the needs of the service. 

About the role

As Deputy Service Manager, you’ll support the Service Manager to ensure high quality service delivery. You’ll be a key contact for staff, helping them feel supported, skilled and confident in their roles. This service supports residents who have experienced long term street homelessness with challenges such as mental health issues, substance use and alcohol dependency. You’ll help create a positive, supportive environment where both staff and residents can thrive and residents can work towards recovery and greater independence.

You will be working within a 24 hour service which provides person centred support to our residents. Some key responsibilities include:

• Line management and leadership, offering guidance and support throughout the employee lifecycle.
• Support the Service Manager in leading the day to day operational delivery of the service.
• Risk Management ownership, ensuring processes and policies are followed.
• Property and housing management, ensuring accommodation standards, timely maintenance and reporting.
• Financial Management, including petty cash and budget management.
• Contract management and Internal auditing, admin, and general other duties as required.
• Striving to ensure excellence and quality in our service delivery.

About you

We're looking for someone who’s driven to provide high quality, person centred support to staff, colleagues, residents and participants. You enjoy working as part of a team, communicating well and building strong relationships with people from all backgrounds. You're confident supporting service level enquiries, offering advice on employment matters and resident or participant queries. Most importantly, you're compassionate, supportive and thrive in a fast paced, ever changing environment.

• Provide high quality support and line management to staff.
• Support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the service.
• Oversee and undertake regular audits of service delivery.
• Provide emergency on call service and ensure staffing levels are adequate.
• Support residents and participants to build independence by offering advice, guidance and a positive environment.
• Be an active team member by joining support sessions, workshops, and local events as needed.
• Financial Management - budgets, cost control and general financial management.
• Deliver a service working in partnership with other voluntary and statutory agencies.
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Leadership | Team Management | Line Management | Service Delivery | Risk Management | Operational Support | Staff Supervision | Person Centred Care | Homelessness Support | Complex Needs | Mental Health | Substance Use | Alcohol Dependency | Recovery | Independence | Housing Management | Property Maintenance | Financial Management | Budget Oversight | Contract Compliance | Quality Assurance | Policy Implementation | 24 Hour Service | Crisis Response | Communication | Staff Training | Performance Monitoring | Resident Support | 

Senior Young People Support Worker
We are seeking an experienced and motivated individual to lead and support a team helping young people in Sutton build safe and independent futures.

Position: Senior Young People Support Worker
Location: Sutton
Salary: £31,203 per annum (including London Weighting) plus pension and benefits
Hours: 37.5 hours per week
Contract: 12 month fixed term contract

Closing Date: Tuesday 21st October 2025

About the Role

As a Senior Young People Support Worker, you’ll take a leading role in ensuring high-quality support for young people at risk of homelessness. You’ll line manage a small team of Support Workers and volunteers, ensuring services are delivered safely, effectively and in line with contractual and organisational standards.

Key responsibilities:

· Supervise and support a team of Support Workers, volunteers and placements

· Oversee risk assessments, support plans and case files to ensure quality and compliance

· Deliver one-to-one and group support sessions to help young people develop skills and resilience

· Lead on safeguarding and health and safety procedures within the service

· Build strong partnerships with local agencies and statutory teams

· Support young people to engage in education, employment, training or volunteering

· Monitor rent collection, service charges and financial records

· Ensure property maintenance, safety checks and repairs are completed

· Contribute to recruitment, induction and staff development activities

· Promote client involvement in shaping services and decision-making

About You

We’re looking for someone who can combine leadership with empathy and a passion for making a difference. You’ll bring:

· Experience supervising or mentoring others

· Background in supporting young people or adults facing homelessness, mental health, or substance use challenges

· Strong organisational, communication and IT skills

· Knowledge of safeguarding, support planning and health and safety practices

· Confidence managing complex situations calmly and professionally

· Commitment to equality, diversity and inclusion

About Depaul UK

Depaul UK works across the country to prevent homelessness and support vulnerable people to live safe and independent lives. Our services focus on housing, wellbeing and opportunity — guided by Vincentian values of respect, action and belief in people’s potential.

Other roles you may have experience of could include: Senior Support Worker, Senior Housing Officer, Senior Key Worker, Homelessness Support Lead, Team Leader, Supported Housing Coordinator. #INDSCP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The Global Policy and Solutions department is a dynamic team that uses the power of IRC’s ideas to solve the biggest challenges facing IRC’s clients across the “arc of crisis.” From combating the drivers of conflict to meeting the needs of displaced people, the team partners with innovative problem solvers, experts and those with lived experience to identify solutions and bring them to life. We are proud of our focus on finding solutions and thinking creatively. We are detailed in our goals, tactics, and messages. We lead change year over year, knowing that system change takes dedicated focus while maintaining the flexibility to respond to emerging needs across the globe. Finally, we are collaborative, working not only with programs, strategy, research and innovation, and communications teams across the IRC, but also externally, constantly seeking to generate new insights and perspectives from others in our sector and beyond.

IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. In the UK, we work to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England, a programme that is rapidly growing. In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.

Job Overview

As the UK Policy Manager for refugee, asylum and integration issues, you will sit in the UK advocacy team and join the Global Policy and Solutions department. You will be responsible for analysing policy developments in the UK and developing solutions that are high impact. You are a critical thinker with experience of policy development on refugee issues in the UK. You will seek to make the most of IRC’s knowledge across departments and look for new and creative partnerships in the UK. You are clear communicator and can distil the complexity of policy for a range of audiences. 

Major Responsibilities:

•  Solutions Strategy: Support UK strategy development on refugee protection and integration, working closely with the UK Advocacy team and other internal collaborators, and support relationships with external policymakers and key opinion formers.

•  Analysis and Solution generation: Work with internal and external partners (esp. programmatic teams) to understand the biggest challenges facing IRC's clients in the UK and support the team in the creation of a suite of technical and policy and practice solutions.
•  Thought Leadership: Be IRC's authoritative voice on solutions for the most pressing issues facing our clients. Lift other policy voices as appropriate, especially those of our clients and local organisations.
•  Collaboration and Convenings: Build and maintain a network of relevant NGOs, think tanks, academics, international organisations, policymakers, and other experts to support the IRC’s policy and solutions development, with an expertise in refugee resettlement, asylum, and integration and inclusion policies. Set the agenda and identify appropriate participants for policy discussions to better understand challenges, policy options and channels for policy amplification. 
•  Research: Regularly monitor, analyse, and report on developments on UK refugee protection and integration developments. Work closely with the UK Advocacy team to track and analyse policies and legislation, with a focus on refugee resettlement and other pathways to safety, access to asylum, and integration. 
•  Focused Advocacy and Advocacy Analysis: Support the UK Advocacy team representing the IRC at external meetings and/or supplying briefs for policy targets. Where relevant, help identify advocacy targets (esp. political appointees, civil servants). Work with Advocacy colleagues to develop and strengthen effective and targeted advocacy plans, strategies and tactics that are as effective as possible, including supporting policy analysis for specific markets.
•  Content and message development: Develop analytical and policy content (reports, briefs, etc.) that can be used across IRC for influence, funding, and profile-building opportunities. Support the maintenance of Advocacy Master Docs and Communication Master Docs on refugee protection and integration in the UK. 
•  Policy Communications: Provide subject matter expertise to communications team to shape communications including op-eds and press releases. This may include acting as lead writer or reviewing existing materials from other departments to provide policy expertise and analysis.
•  Spokesperson: Serve as IRC spokesperson with media and at other external engagements as needed, including relevant conferences and policy events. Represent the IRC at senior and technical meetings with policy stakeholders or advocacy targets, in close coordination with the UK Advocacy team.
•  Teamwork: Support a positive team culture by acting openly and collaboratively, supporting colleagues in their work and sharing credit with others where appropriate. 
•  Steward Gender Equality, Diversity and Inclusion: both in the culture of IRC, as well as through a client-led approach to our policy solutions and influencing work.

Key Working Relationships:
Position reports to: UK Advocacy Director, and dotted line to Policy Director, Protections Pathways
Position directly supervises: none
Internal contacts: Policy and Advocacy colleagues; Resettlement, Asylum and Integration leads; Communications; President’s Office; External Relations Department
External contacts: Key experts in academic, research/think-tanks, government officials, and others in the sector. 

Job Requirements:

Work experience:
5-7 years of experience working on refugee protection and integration in the UK. Demonstrated experience in policy analysis and policy strategy and development

Demonstrated skills and competencies:
•  Extensive knowledge of refugee issues in the UK, particularly refugee resettlement, access to asylum, and refugee integration and inclusion.
•  Deep understanding of relevant UK policymaking processes, current debates, and policy frameworks in relation to refugee resettlement, asylum and inclusion. Familiarity with leverage points within the UK government that can be targeted to achieve policy change objectives.
•  Cross disciplinary collaboration and ability to bring diverse individuals together to ideate and problem solve
•  Ability to think strategically, synthesize complex information and develop innovative policy solutions
•  Demonstrated ability to communicate and collaborate successfully with experts, high level decision-makers, and colleagues in the refugee protection and integration fields
•  Excellent writing skills and the ability to translate complex material and data into coherent narratives that resonate with policymakers
•  Ability to work quickly against deadlines
•  Initiative and ability to work independently on fast-paced issues, and balance competing demands. 
 

If you want to work at the heart of a charity in a small friendly team, leading an innovative programme to promote wellbeing and social inclusion, this is the job for you! 

The Stuart Low Trust (SLT) is a well-respected and award-winning charity based in Islington supporting people who isolated and experiencing mental health issues.  SLT was founded to be radically different from other local charities – uniquely accessible, inclusive and community-embedded. 

What the job offers 

You will be developing exciting new projects to serve Islington and surrounding boroughs in a culturally rich environment and vibrant voluntary sector.  Working closely with the Chief Executive, you will be introducing exciting plans to develop our service.  You will have freedom to develop activities, build partnerships and outreach to attract new and a wider diversity of participants reflecting local community needs.

Who we are seeking 

We are seeking a capable manager with track record coordinating delivery of a community-based activities programme within a charity or social care service.  You will thrive on a challenge and enjoy creative thinking, relationship-building with partner organisations and managing staff.  You will have experience of marketing a service to attract new participants.  You will have an understanding of the support needs of people who are isolated.  You will be able to learn from participant feedback to develop services. 

This post is subject to an Enhanced DBS check and two satisfactory references. 

We are embrace diversity, equality of opportunity and inclusion. We are committed to building a team that represents are variety of backgrounds, perspectives and skills.  The more inclusive we are, the more we can achieve. 

Key Benefits and opportunities: 

• 25 days’ annual leave plus bank holidays
• Occupational pension scheme 
• Hybrid and flexible working arrangements with a small and friendly team.
• Access to training and development opportunities 
• Supportive management culture, line-managed by the Chief Executive, who has 30 years' experience in the charity sector 
• Opportunity to lead programmes/develop skills 

Application instructions 

Please note, while we appreciate the value of AI tools, we strongly prefer that applicants prepare their supporting statements with minimal use of AI.  This helps us to better understand your authentic voice, skills and motivation for this role.  Thank you. 

Deadline for applications: Sunday, 2 November 2025 at 12midnight
Interviews: Monday, 10 November 2025 
Estimated Start: December 2025-January 2026 

Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.

We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.

About this role

• The Service Manager will provide strategic leadership in the development and delivery of an innovative, high-quality service for carers across Croydon. 

• Work collaboratively with carers and colleagues, the role will drive continuous learning, service improvements, and strong partnership engagement to ensure that carers receive meaningful and responsive support.

About you

• A dedicated and experienced leader with a passion for making a tangible difference in the lives of carers.
• Proven ability to manage and inspire teams, you thrive in a dynamic environment where innovation and collaboration are key.
• Strong communication skills enable you to build strategic partnerships and work effectively with stakeholders to drive positive change.
• A commitment to continuous learning and service excellence, you ensure that carers receive the support they need to lead fulfilling lives.

We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.

Carers First Can Offer You  

In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package. 

Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.

How to apply

To apply for our exciting opportunity and make a real difference to the lives of carers, please download our Candidate Pack and click on the ‘Apply Now’ button to begin your application.

Applications can only be assessed if they clearly state how you meet each of the requirements in the Personal Specification.

Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

Interview Process:

With a closing date of 26 October 2025, all successfully shortlisted candidates will be invited to a face-to-face meeting with an interview panel, on 05 November 2025.

During the interview, candidates will also be required to give a 15-minute presentation, and details will be provided in advance. 

Please allow one hour for the interview process.

Carers First is an Equal Opportunities Employer   

Positive      Collaborative      Ambitious

Are you passionate about supporting children and families in the early years? Do you combine excellent people skills with a sharp eye for detail and a talent for writing? Do you want to use your skills that will help drive change and positively impact the lives of children? If so, we’d love to hear from you. 

Home-Start Westminster, Kensington & Chelsea, and Hammersmith & Fulham (HSWKCHF) is a highly regarded local charity, committed to giving children the best possible start in life. We’re looking for a kind, capable and proactive individual to join our dynamic and supportive team as Co-Deputy Manager (Operations & Fundraising). 

This is a 12-month role (with potential for extension, subject to funding), full time or 4 days a week, offering a unique opportunity to make a meaningful impact while developing your career in the not-for-profit sector. 

About the Role 

As Co-Deputy Manager, you’ll play a key role in shaping and sustaining our services. You’ll lead on operational delivery, contribute to strategic planning, and take the lead on fundraising, communications and volunteers. Your writing skills will be essential in crafting compelling funding bids and reports, and your organisational flair will help us run smoothly and effectively. 

We’re looking for someone who: 

• Is highly organised, with the ability to manage competing priorities and meet deadlines. 

• Has experience in fundraising, including developing and implementing strategies. 

• Can write clear, persuasive reports and grant applications. 

• Understands the significant contribution of volunteers.

• Is flexible, collaborative, and committed to our mission. 

What We Offer 

• A genuinely rewarding and positive work environment. 

• A supportive team that values your ideas and encourages personal and professional growth. 

• Flexible working arrangements, including at least one day of homeworking after probation. 

• Ongoing training and development opportunities. 

We warmly welcome applications from people of all backgrounds. HSWKCHF is committed to equality, diversity, and safeguarding the welfare of children and adults. 

For full details, please see the attached job description and person specification. 

Location: Hybrid/Remote
Department: Training & Development
Salary: £?24,600? full time equivalent salary (£?14,760? pro-rata 21 hrs)
Job Type: Part time
Contract Type: Permanent

About the Role

We are looking for a Part Time Training Support Assistant with strong organisational and administrative skills.

The Training Support Assistant will be part of Become’s Training Team who provide courses for professionals who work alongside care-experienced young people. Clients include local authorities, fostering agencies, supported accommodation providers, universities etc.

The team is currently made up of the Head of Training & Development, a full time and a part time Training Officer and a part time Training Support Assistant and we are expanding to provide full time coverage of the assistant role. The two members of the Training Support Assistant Team will work closely alongside one another in order to provide administrative support for the wider Training Team. Collectively the Assistants will be responsible for tasks relating to the coordination and promotion of Become’s training and consultancy offer.

The role involves significant liaison with external client organisations to ensure a smooth client journey and internal liaison with Become’s Accounts Team and the Communications Team.

Key tasks will include (but not limited to):

• overseeing invoicing processes including completing supplier set up forms with client organisations, requesting purchase order numbers, liaising with our accounts team to raise invoices, monitoring payments
• co-ordinating online bookings (using the Eventbrite booking platform where necessary)
• sourcing venues and liaison with venues for in-person events
• registering learners on our accredited courses
• creating and distributing handouts
• client liaison
• booking travel and accommodation for young people and team members
• working with the Comms team to create promotional materials

This is a part-time role (21 hours per week). We ask that you’re available on Thursdays and Fridays, but beyond that, we’re happy to discuss a working pattern that fits well with your life and commitments.

Location

We are currently hybrid working: our team primarily works from home. In-person attendance at some meetings will be expected approximately once every two months, usually at our central hot-desking location in Old Street, London. This would be agreed on a monthly basis with the manager. For non-London based staff we will consider hot-desking options near you, if required. Additionally, as a charity providing services to England Become covers the cost of travel within England for essential in-person meetings. We are open to conversations about flexible working arrangements.

Equity, Diversity and Inclusion

As an organisation serving children in care and young care leavers we are keen to receive applications from people with lived experience of care. We are actively seeking to bring diversity of perspectives and experience, and especially welcome applications from those from racially-minoritised communities. We ask all applicants to fill in an Equity and Diversity Monitoring from to better understand the diversity of applicants. This is anonymous and will not be connected with your application.

How to apply

We ask interested applicants to answer several competency-based questions. Your application and answers will be reviewed anonymously to ensure fairness and help remove bias from the application process. You’ll need to send us your CV and it will be anonymised before review.

To apply for this role, you will need to:

• Provide us with a copy of your CV;
• Answer the competency questions in no more than 400 words per question, providing relevant examples to demonstrate how you meet the skills and experience required;
• Complete the Equity and Diversity Monitoring Form (this is not compulsory but the information is very useful to us).

If you have any reasonable adjustments you would like us to consider for this recruitment process (either for the application or interview) please advise us on your application form.

The deadline for applications to be received is Sunday 19th October @ 11.59pm.

Interview Details

Interviews will have two parts:

A  discussion with young people panel;
A panel interview with Become staff (will include a task/presentation and interview).

Interviews may be held virtually using a video calling app (Microsoft Teams or Zoom) or in person at our location in Central London. If access to technology/internet is difficult for you, please contact us so we can assist in making suitable arrangements.

Become also wants to ensure fairness in all of our interviews so all successful shortlisted candidates will be sent the interview questions in advance.

Interviews will take place:

Young people’s panel: Monday 3rd November
Staff panel: Tuesday 4th November

Please Note

Where possible, we may offer near miss candidates' opportunities for similar admin roles in future. All applicants must have a Right to Work in the UK. Although the role is hybrid, we are unable to offer work visas or sponsorship for any candidates.

We’re proud to be a Living Wage Employer. We are committed to #ShowingTheSalary. Our roles are #OpenToAll

Part Time Training Support Assistant

About the Role

We are looking for a Part Time Training Support Assistant with strong organisational and administrative skills.

The Training Support Assistant will be part of Become’s Training Team who provide courses for professionals who work alongside care-experienced young people. Clients include local authorities, fostering agencies, supported accommodation providers, universities etc.

The team is currently made up of the Head of Training & Development, a full time and a part time Training Officer and a part time Training Support Assistant and we are expanding to provide full time coverage of the assistant role. The two members of the Training Support Assistant Team will work closely alongside one another in order to provide administrative support for the wider Training Team. Collectively the Assistants will be responsible for tasks relating to the coordination and promotion of Become’s training and consultancy offer.

The role involves significant liaison with external client organisations to ensure a smooth client journey and internal liaison with Become’s Accounts Team and the Communications Team.

Benefits: Real London Living Wage Employer; Generous Annual Leave Scheme; Flexible working; Pension Scheme; Life Insurance Scheme; Health Cash Plan; Access to a Rewards and Benefit Platform; Signatory of Halo Code; Disability Confident Employer; Employee Assistance Programme available 24/7; Fostering Friendly Employer; Support for Team Members with lived experience; Access to Virtual GP

REF-224 377

Are you an experienced leader passionate about delivering social impact? Carers' Hub plays a vital role in Lambeth, ensuring that the borough's many unpaid carers get the crucial support they need.

Join our dynamic and dedicated Leadership Team as our Operations Manager for a 12-month maternity cover period. This pivotal role supports the Chief Executive Officer and acts as the engine room for the entire organisation, directly enabling us to meet the increasing needs of our carers.

Working closely with our Young Carers and Adult Carers Team Leaders, you will ensure the seamless and effective operation of our internal systems, processes, and people. This is a fast-paced and profoundly rewarding role with two core focuses:

1. Strategic Leadership & Compliance

• Supporting the CEO in the strategic leadership and management of Carers' Hub.

• Ensuring full legal and regulatory compliance across the charity.

• Developing and monitoring performance metrics to track and enhance service delivery.

• Playing a central role in the development of our services and support for unpaid carers.

2. Operational & People Management

• Overseeing the smooth running of all internal systems and office management functions.

• Implementing and maintaining robust, effective processes for a small but dynamic team.

• Developing and managing our staff, fostering a supportive and high-performing culture.

We are seeking an experienced individual with a demonstrable track record in:

• Operations and Office Management: Establishing and maintaining high-level operational efficiency.

• People Management: Proven ability to lead, mentor, and develop a dedicated team.

• Compliance and Governance: Experience ensuring organisations meet all legal and regulatory standards.

About Carers’ Hub: Our Mission

Our work is rooted in limiting the challenges—financial, educational, and emotional—that carers face. We achieve this through four essential workstreams:

• Raising awareness of carers.

• Influencing local policy through community engagement.

• Improving carer wellbeing.

• Connecting carers to each other, to support, and to training opportunities.

If you are looking for a role that offers significant responsibility, tangible impact, and a supportive team environment, we would love to hear from you.

We warmly welcome requests for informal chats to discuss the organisation and the role in more detail.

• For full details, including how to get in touch and apply, please see the Application Pack.

• Closing date: 9am Monday 27 October 2025

• Interview date: Tuesday 4 November 2025

Benefits Include:

• 25 days holiday plus Bank Holidays
• Birthday Leave
• Employee Assistance Programme – 24hr phone line for free confidential support
• Hybrid working (2 days working from home and 3 days in the office)