Supporter services and membership coordinator jobs

As a Housing Options Officer, you will provide housing-related support, advice, and guidance to vulnerable young people aged 16-35 living in YMCA accommodation. You will work closely with residents to help them develop independent living skills, manage their tenancies, maximise their income, access education and employment opportunities, and move on to sustainable housing solutions. 

What you'll be doing

• Managing a caseload of young people and providing person-centred support.
• Completing assessments, support plans, and risk assessments.
• Supporting residents with budgeting, welfare benefits, tenancy sustainment, and life skills.
• Working with housing providers, local authorities, and support agencies to secure positive move-on outcomes.
• Managing rent arrears, anti-social behaviour, and resident welfare issues.
• Promoting safeguarding, wellbeing, and a psychologically informed environment (PIE).
• Acting as a shift lead when required and helping maintain a safe and supportive accommodation environment. 

About You

We are looking for someone who:

• Has experience supporting young people or vulnerable adults in a housing, support, youth work, or customer-facing environment.
• Understands the challenges facing young people experiencing homelessness.
• Has excellent communication, organisation, and relationship-building skills.
• Can work effectively with a range of internal and external partners.
• Is passionate about helping young people achieve positive futures.
• Can maintain professional boundaries while providing compassionate support.

Working within Baobab's welcoming and dynamic admin team in our Therapeutic Community, the Engagement and Administrative Assistant is a dual role. In your Admin assistant role you will provide comprehensive administrative support to operational, research and advocacy teams. In your Engagement Assistant role, you will lead on developing a successful programme of youth activities at the Baobab Centre (as Baobab Youth Activities Coordinator) and will focus on prioritising young people’s engagement in advocacy and research.

An exciting opportunity has arisen for a House Coordinator to join our Nursing and Quality Team. This role will require the successful candidate to be responsible for the day-to-day problem solving, acting as the central point of contact, and supporting the House Managers to ensure the smooth operation of the Houses. 

Staff benefits include, shuttle bus, and more… Read more below

Role Requirements

As the House Coordinator, you will have direct contact with children and their families, often during challenging times. This role therefore requires a level of empathy and the ability to communicate effectively in emotionally charged situations, which is not typically expected of other administrative roles within the organisation.

With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.

For more detail, please see the Duties and Responsibilities in the candidate briefing pack.

Interview Date: Week commencing 24th August 2026

  PLEASE READ CAREFULLY – ‘How to Apply’

PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process. 

AI Statement

We recognise the value of AI tools, particularly in supporting individuals who may benefit from assistance with writing. However, applications created mainly by AI can often appear generic and may not fully reflect an applicant’s, skills, knowledge, and experience.

We’d really like to hear from you so please use your own words and personal experiences when completing the application form to give us the best chance of understanding what you can bring to the role.

Strictly no agencies, please.

As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.

  About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, Car Scheme (subject to eligibility), subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

As a charity organisation independent of the NHS, we do not follow Agenda for Change terms and conditions. Consequently, we are unable to take into account NHS incremental dates or continuous service for salary, annual leave, or related entitlements such as absence pay at the point of recruitment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

Context of role:
The Outreach Officer plays a key role in raising awareness of services, strengthening community
partnerships and supporting the delivery of high-quality bereavement support activities across the
region. The postholder will engage with local networks, coordinate events, and support volunteers while ensuring effective monitoring, reporting and continuous improvement.
This role sits initially within Shropshire, Worcestershire and Herefordshire, but will expand to support phase 3 of the expansion which will include the West Midlands, Warwickshire and
Staffordshire. 

Key responsibilities:
Support Service:
1. Event Coordination and Delivery
1.1: Coordinate and deliver regular community engagement activities, including; coffee mornings and
support events.
1.2: Organise and facilitate regular wellbeing and social activities, such as; walks or group sessions.
1.3: Represent the organisation at regional events, including supporting fundraising and CYP teams
when required.
1.4: Co-lead on bookings and coordination of Ty Uchaf, our respite house.
2. Awareness, Training and Engagement
2.1: Lead on regional awareness training delivery for non-emergency services and community-based
organisations.
2.2: Deliver additional 2wish training programmes as required, including Children & Young People
(CYP) and Bereavement in workplace support training.
2.3: Lead awareness and advocacy activities with local ‘support champions’, including professionals
within non-emergency services.
3. Partnership and Network Development
3.1: Actively engage with local bereavement networks through attendance at meetings, hosting
information stands and building strong professional relationships across the region.
3.2: Develop and maintain effective links with community partners to expand reach and awareness of
services.
4. Volunteer Support
4.1: Act as a key local contact for volunteers.
4.2: Support the recruitment, training and retention of volunteers in collaboration with the wider
team.
5. Administration, Monitoring and Reporting
5.1: Maintain and take ownership of relevant systems and spreadsheets, including those used for:
52: Event planning and delivery
5.3: Marketing and communications
5.4: Contact and engagement tracking
5.5: Professional and family engagement records
5.6: Accurately record interactions with stakeholders, including; families, professionals, champions
and referral partners.
5.7: Monitor and manage posts/content on Facebook family accounts.
6. Quality Assurance and Improvement
6.1: Support quality audits and contribute to continuous improvement processes.
6.2: Collect and review feedback from events and training sessions to inform future development.2.0 General:
1.1: To be responsible for organising own work agenda, time management and administration
1.2: To keep clear and up to date records on database of activities with families and any ensuing
action
1.3: To promote the on-going work and continued support that 2wish can offer
1.4: To work as part of a team providing support to suddenly bereaved families
1.5: To work alongside support team and maintain a seamless approach to service delivery
1.6: To maintain a high degree of confidentiality in accordance with the charity’s policies
1.7: To show respect and sensitivity for the cultural and religious beliefs of families
1.8: To undertake learning opportunities and seek them out for the team
1.9: To adhere to all company policies and procedures including Safeguarding, Confidentiality,
Health and Safety and Lone Working; and to be proactive in implementing new safe working
practices as appropriate
1.10: To attend weekend and evening community events in support of the charity as necessary
1.11: Participate as and when required in team meetings and one-to-one meetings, and
undertake, as appropriate, courses/training/other developmental activities, which is relevant to
the role
1.12: To contribute to the evaluation and monitoring processes to ensure effectiveness of
services and activities provided
1.13: Contribute on the social media platforms maintained by 2wish
It is the nature of the work that tasks and responsibilities are in many circumstances
unpredictable and varied. All employees are therefore expected to work in a flexible way and
tasks, which are not specifically covered in their job description may have to be undertaken.
This role is subject to a DBS check.

Join ACT and help shape the future of Citizenship education

The Association for Citizenship Teaching (ACT) is the national subject association for Citizenship education. We support teachers, schools and education leaders through professional development, teaching resources, research and policy engagement to ensure every young person benefits from a high-quality Citizenship education.

This is an exciting time to join ACT. Following the Government's Curriculum and Assessment Review, Citizenship education is being strengthened across secondary education and introduced as a statutory subject in primary schools for the first time. ACT is working closely with government, education partners and schools to help shape this next chapter.

We're looking for a Membership and Communications Coordinator to join our small, friendly and collaborative team.

This varied role combines membership support, administration and digital communications. You'll be the first point of contact for many of our members, helping to deliver excellent customer service while supporting our communications across email, social media and our website.

What you'll be doing

• Supporting and retaining ACT members through excellent customer service
• Managing membership records and helping maintain our CRM database
• Coordinating email newsletters and member communications
• Drafting and publishing website and social media content
• Supporting marketing campaigns and membership growth
• Providing administrative support across communications, events and organisational projects
• Monitoring membership and engagement data to inform our work

About you

We're looking for someone who is:

• Friendly, organised and proactive
• An excellent communicator with strong written English
• Experienced in administration or customer service
• Confident using IT systems and databases
• Interested in communications, marketing and digital content
• Enthusiastic about supporting education and the work of a national charity

Why join ACT?

As a small charity, every member of our team makes a real difference. You'll have the opportunity to work with teachers, policymakers and education organisations across England while helping strengthen Citizenship education for thousands of young people.

We offer:

• Hybrid and flexible working
• 25 days annual leave plus bank holidays
• 6% employer pension contribution
• Employee Assistance Programme
• Salary sacrifice scheme
• A supportive, collaborative team with opportunities to develop your skills

We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace. If you require any adjustments during the recruitment process, we'd be happy to discuss these with you.

Location: Office based – Northmead House, Northmead Road, Creekmoor, Poole BH17 7RP

Hours: 37 hours per week

Salary: £27,050

Contract: Permanent

About CAN – Why work for us?

In every community, people are supported by strong local charities and groups that make a real difference to everyday lives. When these organisations are well supported and well connected, communities are healthier, fairer and more resilient.

CAN exists to make that happen.

When you work with CAN, you are strengthening hundreds of local charities, empowering thousands of volunteers and supporting joined up local action that improves outcomes for people, communities and the system as a whole.

Stronger charities. Healthier communities. Better lives.

At CAN, we strengthen and champion local charities, community groups and volunteers so they can make a bigger difference in people's lives. We're looking for an organised, proactive and people-focused Office Administration Coordinator to help keep our organisation running smoothly and effectively.

This is a varied and rewarding role at the heart of CAN, combining office management, communications, event coordination and facilities support. You'll be the welcoming face of the organisation and play a key role in supporting our team to deliver impact across communities.

We're flexible on the number of hours and can consider both part-time and full-time applications. However, the successful candidate must be able to work from our Poole office at least three days per week Tuesday to Thursday inclusive.

We're looking for someone who:

• Has strong administration and organisational skills
• Is confident managing multiple priorities
• Enjoys working with people and creating a positive experience for colleagues, volunteers and visitors
• Has excellent communication and IT skills
• Shares our values of collaboration, compassion, integrity and respect

If you're looking for a role where your skills will directly support stronger communities and better lives, we'd love to hear from you.

Together, we CAN make a difference.

We offer a competitive salary and great benefits, including a contributory pension scheme, 25 days holiday (pro-rata) plus all bank holidays, Care First confidential wellbeing support, season train ticket loan or parking permit and much more.

Deadline for applications: Midday 11th August

We will let you know by end of day on 12th August if you are invited for an interview.

Interview date: 20th August 2026

Interview Location: Community Action Network, Northmead House, Northmead Road, Creekmoor, Poole BH17 7RP

Start date: As soon as possible, subject to satisfactory references.

Apply now!

Future First is looking for an engaging and organised Senior School Membership Coordinator to build strong relationships with our member schools and help ensure more young people benefit from the power of alumni networks.

This is an exciting opportunity to join a mission-driven charity working to ensure every state school and college is supported by a thriving alumni community. You'll manage a portfolio of schools, deliver engaging workshops to young people, support employer partnerships and help grow our membership so we can reach even more students.

We're looking for someone with excellent relationship-building and communication skills, who is confident delivering in school settings, highly organised and motivated by making a difference. Experience using a CRM (ideally Salesforce) is desirable, and you'll be comfortable balancing a varied workload in a fast-paced, collaborative team.

Although the role is remote first, due to travel requirements to our member schools, we are looking for someone ideally located in London, Birmingham or Manchester. 

You must also have a full driving licence and access to a vehicle that you can use for work travel. Unfortunately, if you don't have both of these you will not be suitable for this opportunity.

To find out more and for full instructions on how to apply, please download the job pack.

People Coordinator

Location: London (with hybrid working)

Contract: Fixed term - 12 months

Salary: £37,782 gross per annum FTE ; £22,670 gross per annum pro rata for 22.5 hours

Closing date: 20th August 2026

Saferworld is an independent international organisation working to prevent violent conflict and build safer lives. We are seeking a People Coordinator (Maternity Cover) to play a central role in delivering a positive, consistent and supportive employee experience across our global team.

About the role

The People Coordinator provides high‑quality coordination and day‑to‑day delivery across Saferworld’s people function, supporting staff and managers throughout the employee lifecycle. You will be a key point of contact for HR coordination, staff wellbeing and employee experience, helping ensure our recruitment, onboarding, systems, policies and people processes run smoothly and effectively.

This role blends operational HR support with systems and process coordination. You will help maintain accurate people data, strengthen ways of working, support organisational wellbeing initiatives and contribute to a positive, values driven culture.

Key responsibilities

Employee Lifecycle Coordination

• Lead end‑to‑end coordination of recruitment, onboarding, induction, probation, contract changes, leave processes and exits.
• Prepare job adverts, arrange interviews, support shortlisting and manage candidate communication.
• Coordinate induction arrangements and deliver a quarterly global induction programme.
• Maintain accurate HR documentation, trackers and staff files, ensuring timely and compliant processes.
• Review and improve lifecycle processes to enhance efficiency, consistency and staff experience.
• Administer staff benefit schemes and coordinate annual renewals.

Staff Wellbeing, Engagement and Employee Relations

• Act as a first point of contact for HR, wellbeing and employee experience queries.
• Coordinate wellbeing initiatives and support continuous improvement of our wellbeing offer.
• Work with the Head of People to manage external wellbeing providers and workshops.
• Support staff engagement activities and work collaboratively with staff representatives.
• Provide first‑line employee relations support and coordinate casework, ensuring accurate records.
• Support parental leave, keep‑in‑touch arrangements and other employee experience processes.

HR Systems, Processes and Policy Support

• Maintain People systems (including Cascade), ensuring data accuracy and timely updates.
• Coordinate people data, monthly reporting and routine updates.
• Support development and rollout of People policies, templates and guidance.
• Manage wellbeing and People content on SharePoint and internal platforms.
• Provide content for staff communications, including monthly people updates.
• Support implementation of audit recommendations and process improvements.

Payroll, Compliance and People Operations

• Work closely with Finance to ensure payroll changes are captured accurately and on time.
• Support preparation and checking of final pay and employee change documentation.
• Help ensure compliance with Saferworld policies, standards and employment legislation.
• Monitor deadlines and coordinate routine People activities, including contract administration, leave tracking and training records.
• Support procurement and administration linked to wellbeing and people initiatives.

Learning, Coordination and Cross‑Organisational Support

• Support identification of learning and development needs and coordinate training activities.
• Build strong working relationships across country programmes and global teams.
• Contribute to People projects, organisational priorities and improvements to staff experience.
• Provide flexible support to wider team priorities as required.

About you

You will bring:

• Experience in HR coordination or a similar people‑focused role.
• Strong organisational skills and attention to detail.
• A proactive, supportive and confidential approach to working with staff and managers.
• Confidence using HR systems and managing people data.
• A commitment to staff wellbeing, positive employee experience and Saferworld’s values.
• Ability to work collaboratively across teams and cultures.

Why join us?

You’ll be part of a friendly, values‑driven People Team committed to improving staff experience and wellbeing across a global organisation. This role offers variety, autonomy and the chance to make a meaningful contribution to how we support our people.

An exciting new opportunity has arisen to work in the Faculty's Education & Training team - leading the Faculty's 'show how' Final Membership exam and a highly successful programme of educational courses.

We are looking for a skilled administrator able to juggle a range of different activities, collaborate with others and develop new ideas. The full job description and person specification is available below and applicants should provide their CV along with a supporting statement setting out how they meet the criteria.  This role is offered on a one year contract only. 

The closing date is 12 August with interviews to be held on 20 August. 

Training Coordinator
Hours: Full-Time
Contract(s): 1x Permanent role & 1x Fixed term role (12 Months Maternity Cover)
Salary: £30,500 per annum, plus Into Film Benefits
Location: Edinburgh, Belfast, Cardiff, Salford or London. We operate in a hybrid pattern, combining home working with attendance at the office.

About Into Film

Into Film is the UK’s leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers, and bring the power of moving image storytelling into classroom teaching.

We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards - the UK’s leading showcase for young filmmaking talent.

The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen.

Our vision – Film enriches the life of every child and young person.

Our mission – To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image.

Into Film operates a hybrid working policy with offices in London, Cardiff, Belfast, Bristol, Edinburgh and Salford. We are open to flexible working models wherever the role allows, including working compressed hours. We also offer a range of staff benefits and perks which are detailed below.

Role Summary

The Training Coordinator is a member of the Into Film Learning Content Creation team; the team is responsible for the devising, commissioning and delivery of high quality film focused learning opportunities and resources for use in both formal and informal learning settings, including face-to-face and online via webinars and our on demand learning platform. The Training Team sits within this team, and is responsible for Into Film’s CPD (continuing professional development) across the UK.

The main function of the Training Coordinator is to plan, create, deliver and evaluate film-focused materials for our core areas of learning: teaching with film, careers and extracurricular filmmaking. Along with the rest of the team, they also act in an advisory capacity across the organisation on curriculum and pedagogical matters.

Main Responsibilities:

• Devise, create and deliver interesting and exciting training, resources and online interactive learning opportunities, for both educators and young people.
• Act in an advisory and supportive capacity to internal and external writers and practitioners who will also devise, create and deliver the learning content, ensuring a high level of quality assurance is maintained.
• Support the recruitment of project partners such as ITT (initial teacher training) and other notable educational organisations, managing relationships and ensuring scheduled milestones are adhered to.
• Project manage courses, sessions and other learning assets from idea generation to publication and evaluation. 
• Create digital content for the learning platform, including gamified interactivity, video content, copy and downloadable assets.
• Evaluate and report on the training programme through creation and analysis of surveys, focus groups and other methods to identify and implement changes. 
• Carry out both external and internal training to a range of staff and stakeholders, including supporting internal staff with education advice and information. 
• Provide day-to-day administrative support, including responding to training enquiries and processing paperwork relating to the running of the programme.
• Copywriting, consultancy and research for industry journals, research papers and content for the Into Film audience.

General Responsibilities:

• Commitment to quality internally and in all dealings with the public, members, teachers, children and young people, partners, funders, supporters etc.
• Contribute to long term planning to ensure growth in line with demand and resources.
• Contribute to the regular monitoring and evaluation of Into Film's work.
• Commitment to equality of opportunity in line with Into Film's Equal Opportunities Policy.
• Any other reasonable duties assigned by Into Film.

Person Specification:

Minimum Requirements:

• A minimum of 2 years' experience of teaching in the UK. 
• Experience of training teachers and/or other professionals. 
• Experience of creating resources which include moving image/film. 
• Experience of creating a range of training content for face-to-face and online courses. 
• Knowledge of the education landscape across all four nations. 
• Demonstrable creativity and commitment to producing engaging and exciting resources and training for teachers and young people. 
• Excellent communication skills and attention to detail with the ability to write accurately, lucidly and persuasively.
• Experience of chairing meetings. 
• Experience of managing a range of projects, from initiation to completion, working with a variety of stakeholders. 
• Demonstrable understanding of monitoring and evaluation. 
• Commitment to film as a powerful tool for education, both as a cultural art form and as a means to engage and raise attainment in young people. 
• Experience and knowledge of at least basic filmmaking. 
• Commitment to Equality, Equity, Diversity, and Inclusion in all areas of work. 

Desirable:

• Current knowledge of the Microsoft Office for PC, in particular Excel, PowerPoint and Word. 
• Experience of creating or using on demand learning courses.
• A love and knowledge of film.

All Into Film staff work in a hybrid pattern, combining home working with attendance at their local and national office when required, along with some travel across the UK, as appropriate to the role.

We are open to flexible working models wherever the role allows, including working compressed hours.

We also offer a range of staff benefits and perks, including:

• Annual Leave – 28 days (full time/pro-rata), including 3 days to cover office closure between Christmas and New Year.
• Pension – matched up to 5% of salary (2% above statutory employer contribution).
• Flexible working including compressed hours, job share etc. – all applications favourably considered, approval will be at the discretion of Into Film.
• Enhanced parental/paternity/shared parental leave.
• Interest-free non-essential study loans.
• Interest-free bike/scooter/travelcard loan.
• Employee Assistance Programme (EAP) – 24/7 confidential wellbeing support, advice and guidance.
• Wisdom health insurance cover – non-contributory (apart from employee tax contribution).
• BenefitHub portal – offering discounts on healthcare, wellbeing products, and lifestyle products and services.

All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film’s expense; employment is dependent upon this.

Closing: 8:00am, Friday 21st Aug 2026 (BST)

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

Amputee Network Development Officer – South West

Fixed term 12 months from starting date with potential to extend

Ensure that no amputee need cope alone

The Limbless Association is seeking a proactive, creative and resourceful Development Officer to enable the charity to extend its reach across the south west.

This is an exciting opportunity to play a key role in supporting individuals and their families experiencing amputation, through their rehabilitation, recovery and life beyond limb loss.

The Amputee Network Development Officer will play a pivotal role in the LA realising its outreach aims in the region. This role will build capacity across a range of outreach support activities, working closely with the Regional Development Manager (South), Services Development Lead and Volunteer Coordinator, to realise increased multi- stakeholder engagement, project reach, awareness of the charity and its services as well as working with the team to realise regional financial support of the LA’s work.

We’re looking for someone who:

· Is passionate about building strong outcomes focused relationships with a variety of stakeholders.

· Enjoys turning ideas into meaningful opportunities and actions.

· Can think strategically whilst remaining practical

· Understands the importance of lived experience and co-production

· Has a strong geographical knowledge of the south west of England.

· Wants to make a genuine difference

If you are motivated by improving lives with purpose and compassion, we would love to hear from you.

Job Title: People Coordinator
Salary: £30,000 per annum
Hours: Full-time, 37.5 hours per week, Monday to Friday 9:30am – 5:30pm
Contract Type: Permanent
Location: Liverpool (Hybrid, 2/3 days working from home)
Reports to: People Manager

THE CHARITY
Suicide is the leading cause of death of men under 35 and three quarters of those who die by suicide are men. James’ Place exists to save the lives of men in suicidal crisis through delivering clinical services. We are a charity currently offering free, life-saving therapy to suicidal men at our centres in Liverpool, London, Newcastle and Birmingham.

James’ Place was set up by Clare Milford Haven and Nick Wentworth-Stanley after their twenty-one-year-old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and suicidal thoughts but didn’t find it.

James' Place was set up to make the experience of finding help as easy as possible. We offer men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James’ Place will be in a space where they feel valued and respected. We provide a calm and peaceful environment both inside the centres and in our outside spaces, accessible to men who visit us as well as their friends and families. We have so far treated over 5,100 men who might otherwise have been unable to access the support they desperately need.

THE OPPORTUNITY
We are excited to offer a new opportunity to join a growing charity as a People Coordinator in our expanding Finance and Resources Directorate. As a People Coordinator, you will work closely with the People Manager and wider team to place our people, culture and values at the core of James’ Place, acting as a trusted and compassionate first point of contact for staff and managers.

You will provide advice and administrative support that enables fair, consistent and legally compliant HR practices, whilst ensuring every interaction is handled with sensitivity, professionalism and respect. From maintaining accurate records and supporting employee relations to coordinating recruitment, onboarding and training, your work will help create a seamless and supportive employee experience grounded in integrity, collaboration and care.

Beyond process, this role is central to fostering an inclusive, people-first culture where wellbeing, engagement and development are prioritised. You will contribute to meaningful charity-wide diversity, equity, inclusion and belonging (DEIB) initiatives, support managers to build capability, and help ensure colleagues feel valued and empowered to deliver life-changing outcomes for men in suicidal crisis.

KEY RESPONSIBILITIES
HR Advice and Administration

• Act as a first point of contact for managers and staff, providing general HR advice and guidance
• Manage a central HR email inbox, responding to both internal and external queries in a timely, professional and sensitive manner, always maintaining privacy and confidentiality
• Preparation of letters, contracts, job offers, and other HR administration, with oversight from the People Manager
• Collaborate with the Finance Team to ensure variations in contracts and payroll changes are communicated effectively
• Maintain accurate employee records and HR documentation using our HR portal, monitoring staff professional registrations, certifications, and training requirements
• Ensure compliance with employment legislation, regulations and statutory requirements, promoting fair and ethical workplace practices
• Monitor general HR trends, identify patterns and produce reports as required

Employee Relations (ER)

• Provide ER support, advice and guidance to managers
• Escalate unresolved or complex ER queries to the People Manager as appropriate
• Monitor ER trends, identify patterns and produce reports for the People Manager and senior leaders as required
• Conduct ER case administration including meeting coordination, minute-taking, and producing reports

Employee Lifecycle

• Coordinate recruitment and onboarding processes, including pre-employment checks, including references, DBS checks, right-to-work verification, and professional registrations
• Act as a superuser for our Applicant Tracking System (ATS) to coordinate recruitment and selection processes
• Coordinate the leavers process including issuing acknowledgements and letters, arranging exit interviews and other exiting administration duties

Learning, Development and Training

• Maintain training records, tracking completion, certification, and expirations
• Ensure mandatory training is assigned during the onboarding process, completed and recorded, extracting regular reports for managers
• Support managers in training coordination including scheduling, managing attendance, supporting evaluation and reporting on impact

People, Culture and Values

• Contribute to an inclusive, people-first culture, strengthening diversity, equity, inclusion and belonging (DEIB) initiatives, development pathways and wellbeing so that our people can deliver the best outcomes for men in suicidal crisis
• Support employee engagement, wellbeing initiatives and other HR projects, in collaboration with the People Manager, and report on their results
• Demonstrate commitment to the James' Place values of Focus, Bravery, Compassion, Professionalism, Collaboration, Respect and Hope through all aspects of work.

PERSON SPECIFICATION
This role is ideal for an individual with generalist HR experience, an understanding of HR policies, procedures, and employment law, and a genuine passion for supporting others. You will have excellent communication, organisation and conflict-resolution skills with the ability to manage competing priorities and work both independently and collaboratively.

You will demonstrate a genuine commitment to creating a positive, inclusive employee experience, embody the James’ Place values in all that you do, and actively promote diversity, equity, inclusion and belonging.

The ideal candidate will be detail-oriented, confident in handling sensitive information, and capable of extracting and reporting on data to support informed decision-making, with strong IT proficiency across workplace systems.

Essential
Qualifications and Memberships

• CIPD Level 3 / Foundation Qualification or equivalent

Knowledge, Skills and Experience

• Experience of working in a generalist HR (or related) role
• Knowledge of HR policies, procedures, and employment legislation
• Excellent interpersonal, communication and conflict-resolution skills
• Excellent organisational, administrative and attention to details skills
• Ability to covey information clearly and effectively, both verbally and in writing
• Ability to manage time effectively, prioritise workload and meet deadlines
• Ability to record, capture and interpret data to inform evidence-based decision making
• Ability to maintain confidentiality and handle sensitive information with discretion
• Strong IT skills with the ability to learn new systems quickly and efficiently
• Competency with current office technology including MS Teams, Microsoft 365 applications, and emails and calendars
• Ability to work independently and as part of a team

Values

• Genuine passion for creating a positive, supportive and inclusive employee experience
• Ability to engage and act in accordance with organisational values and professional behaviours
• Ability to promote diversity, equity, inclusion and belonging
• Ability to work collaboratively with others
• Ability to be transparent, honest and show discretion when needed

Desirable

• Experience of working in the third sector, therapeutic environments or health-based settings
• Understanding of, and interest in, mental health and suicide prevention

WE OFFER

• A 7% employer contributory pension scheme
• Family friendly policies
• Death in service insurance scheme
• 25 days plus bank holidays leave entitlement (FTE), including enhanced holiday allowance with incremental rises after qualifying period

APPLICATION PROCESS
How to Apply
To apply, please use the online application system to submit your CV detailing your experience, roles and responsibilities, and answer the three competency-based questions. We recommend for you to use the STAR (Situation, Task, Action, Result) method as a way of clearly and concisely outlining your skills, knowledge and experience.

Here at James' Place, we want you to feel comfortable in sharing your authentic selves and personal experiences, so we ask that you do not submit an application that has been formulated by AI. You may wish to use AI to support with structural aspects such as grammar and formatting, however your application must reflect your own genuine experiences, critical thinking and creativity.

Key Dates
Closing date for applications: Friday 28th August, 9am
Interviews are expected to be held Tuesday 8th September.

Next Steps
If your application is shortlisted, we will contact you by email following the closing date to invite you to an in-person interview with up to three members of the James’ Place team. You will be able to choose a convenient interview slot using our self-service scheduling system.

The interview will be competency-based, giving you the opportunity to demonstrate your skills, knowledge, and experience in relation to the role requirements outlined in the person specification.

If your application is not shortlisted, we will contact you by email within two weeks of the closing date to let you know the outcome of your application. We encourage you to register for future job alerts here, so we can keep you informed about other opportunities at James’ Place that may be of interest to you.

Support
If you have any queries or experience challenges with the application process, please email [email protected].

James’ Place is committed to promoting a diverse and inclusive community. Our aim is that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.

If you have a disability or health conditions which means you'd benefit from any adjustments to the interview process to help you perform at your best, please do let us know in advance.

Any job offers made are subject to the receipt of two relevant satisfactory employment references. We expect this to include one from your most recent or current employer. Any job offers made are also subject to a satisfactory DBS check and a Right to Work in the UK check.

REF-230164

People Assistant

Location: London, UK (Hybrid)

Contract: Fixed-term – 12 months

Hours: 22.5 hours per week

Salary: £29,512 gross per annum FTE / £17,707 pro rata R

Reporting to: Head of People (with oversight from the People Coordinator)

Saferworld is an independent international organisation working to prevent violent conflict and build safer lives. Our people are central to our mission, and we are committed to ensuring our systems, processes and staff experience support a high‑performing, values‑led and inclusive working environment. We are now seeking a People Assistant to provide high‑quality administrative, systems and coordination support across our People function.

About the role

The People Assistant will play a key role in maintaining accurate HR data, systems and records, supporting smooth and consistent employee lifecycle processes, and acting as a first point of contact for routine People queries. Working closely with the People Coordinator, you will support recruitment, onboarding, induction, contract changes, payroll updates, staff communications and wider People Team priorities. This is a varied role that suits someone organised, proactive and committed to strengthening employee experience across a global organisation.

Key responsibilities

People systems, data and records

• Lead day‑to‑day administration of People systems (including Cascade), ensuring accurate and timely updates.

• Maintain HR trackers, staff files, recruitment records, onboarding checklists, leave records and contract change documentation.

• Support preparation of routine people data, monthly updates and reports.

• Monitor data quality and follow up on missing information.

• Provide first‑line support on HR systems queries.

• Contribute to process improvements that strengthen accuracy, efficiency and compliance.

Support to the People Coordinator and employee lifecycle

• Provide coordination support across recruitment, onboarding, induction, probation, contract changes, leave processes and exits.

• Prepare adverts, schedule interviews, communicate with candidates and support reference checks.

• Draft HR letters, templates and documents for review.

• Support induction arrangements, systems access and onboarding documentation.

• Track probation, contract end dates, leave and exit actions.

• Assist with staff engagement, wellbeing and employee experience administration.

Processes, policies and internal platforms

• Support maintenance of People processes, templates and guidance.

• Keep People content on SharePoint and internal platforms accurate and up to date.

• Assist with policy updates and document management.

• Support audit recommendations, compliance checks and process improvement actions.

• Provide content for routine People communications and updates.

Payroll, compliance and administration

• Support accurate and timely payroll changes in collaboration with Finance.

• Assist with preparation and checking of employee change information and final pay inputs.

• Maintain confidentiality and ensure compliance with data protection and employment requirements.

• Track routine HR deadlines, training records and contract administration.

Team coordination and wider support

• Provide flexible administrative support to the People Team.

• Build effective working relationships across global teams.

• Support meetings, workshops and training sessions.

• Contribute to People projects and organisational priorities.

About you

You will bring:

• At least 2 years’ experience in HR, People administration or coordination.

• Strong systems and data management skills with excellent attention to detail.

• Experience supporting recruitment, onboarding and employee lifecycle processes.

• Good understanding of HR administration, confidentiality and data protection.

• Strong organisational, communication and coordination skills.

• A proactive, solution‑focused approach and willingness to improve processes.

• Ability to work collaboratively across teams and cultures.

• Commitment to Saferworld’s values, safeguarding principles and inclusive working culture.

How to apply

Apply through our vacancy portal on the Saferworld Jobs website. Please upload your CV and a covering letter addressing the person specification and explaining how your experience matches the requirements of the role.

Closing date: 20 August 2026

Context of role:

Key responsibilities:

Support Service:

1. Event Coordination and Delivery

1.1: Coordinate and deliver regular community engagement activities, including; coffee mornings and

support events.

1.2: Organise and facilitate regular wellbeing and social activities, such as; walks or group sessions.

1.3: Represent the organisation at regional events, including supporting fundraising and CYP teams

when required.

1.4: Co-lead on bookings and coordination of Ty Uchaf, our respite house.

2. Awareness, Training and Engagement

2.1: Lead on regional awareness training delivery for non-emergency services and community-based

organisations.

2.2: Deliver additional 2wish training programmes as required, including Children & Young People

(CYP) and Bereavement in workplace support training.

2.3: Lead awareness and advocacy activities with local ‘support champions’, including professionals

within non-emergency services.

3. Partnership and Network Development

3.1: Actively engage with local bereavement networks through attendance at meetings, hosting

information stands and building strong professional relationships across the region.

3.2: Develop and maintain effective links with community partners to expand reach and awareness of

services.

4. Volunteer Support

4.1: Act as a key local contact for volunteers.

4.2: Support the recruitment, training and retention of volunteers in collaboration with the wider

team.

5. Administration, Monitoring and Reporting

5.1: Maintain and take ownership of relevant systems and spreadsheets, including those used for:

52: Event planning and delivery

5.3: Marketing and communications

5.4: Contact and engagement tracking

5.5: Professional and family engagement records

5.6: Accurately record interactions with stakeholders, including; families, professionals, champions

and referral partners.

5.7: Monitor and manage posts/content on Facebook family accounts.

6. Quality Assurance and Improvement

6.1: Support quality audits and contribute to continuous improvement processes.

6.2: Collect and review feedback from events and training sessions to inform future development.

2.0 General:

1.1: To be responsible for organising own work agenda, time management and administration

1.2: To keep clear and up to date records on database of activities with families and any ensuing

action

1.3: To promote the on-going work and continued support that 2wish can offer

1.4: To work as part of a team providing support to suddenly bereaved families

1.5: To work alongside support team and maintain a seamless approach to service delivery

1.6: To maintain a high degree of confidentiality in accordance with the charity’s policies

1.7: To show respect and sensitivity for the cultural and religious beliefs of families

1.8: To undertake learning opportunities and seek them out for the team

1.9: To adhere to all company policies and procedures including Safeguarding, Confidentiality,

Health and Safety and Lone Working; and to be proactive in implementing new safe working

practices as appropriate

1.10: To attend weekend and evening community events in support of the charity as necessary

1.11: Participate as and when required in team meetings and one-to-one meetings, and

undertake, as appropriate, courses/training/other developmental activities, which is relevant to

the role

1.12: To contribute to the evaluation and monitoring processes to ensure effectiveness of

services and activities provided

1.13: Contribute on the social media platforms maintained by 2wish

It is the nature of the work that tasks and responsibilities are in many circumstances

unpredictable and varied. All employees are therefore expected to work in a flexible way and

tasks, which are not specifically covered in their job description may have to be undertaken.

This role is subject to a DBS check.