Supporter Services Coordinator Jobs in London
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community and Engagement Manager
Position: Community and Engagement Manager
Location: Teddington, TW11 8HT
Salary Range (depending on experience): pro rata of £32,910 – £38,745 incl. OLW
Hours: Part-time 21 hours per week. We are able to offer some flexibility with the role such as term time only or flexibility with days/times.
Contract: Permanent
Annual Leave: 25 days leave plus bank holidays or pro rata of if part time
Closing date: Sunday 9pm 14th July 2024, or before if a suitable candidate is found.
We reserve the right to close the application early. An early application is strongly recommended as shortlisting and interviews will be held on an ongoing basis.
About the role
Richmond AID is seeking an energetic and enthusiastic person who will support our vision of putting Deaf and Disabled people at the centre of everything we do. We are looking for an experienced person who can develop and implement an engagement and co-production strategy. You will work closely with our other managers and play an integral role in the management team.
The role involves leading the delivery and development of our dynamic Community and Engagement team. This multidisciplinary team currently has 6 direct reports and services include: BuddyUp, Spade gardening service, Mental Health Peer Support service, Connect to Tech digital training, Campaigning and our wide range of peer group activities. There is a variety of skills and experience which will require someone to We are looking for someone to not just manage these services, but to lead their development and widen our coverage across the borough of Richmond. This will predominantly involve supporting the people involved to be leaders of their own projects, developing/modernising our delivery model, ensuring projects meet targets and quality standards and when required also being involved in supporting direct service delivery.
We are looking for a motivated, resilient and ambitious manager to join our amazing team. This is a fantastic opportunity for you to play an integral role in improving the lives of Deaf and Disabled people.
About you
You will have strong leadership skills with experience of managing a multi-disciplinary team. You will lead our engagement, co-production and campaign strategy and manage our Community and Engagement team instilling these values through all our work. You must be committed to the value of participative community engagement, have a great understanding of the needs of diverse communities, and a passion for social justice and supporting Disabled people.
You must have experience in the delivery of community facing services and be able to demonstrate an understanding of the challenges faced by Disabled people. It is essential you bring passion, dynamic ideas and creativity to the role.
You will be an excellent networker internally and externally. You will have strong influencing skills, and will have the right blend and balance of people skills with excellent communication and project management abilities. You must be comfortable connecting with the wider community, able to listen, gather the views of local people, and feed these back into our wider programme of work. You’ll be confident in participative strategies and tools such as facilitating groups, arranging events, developing surveys, gathering views and responding to consultations.
You will have experience of managing a team covering a wide range of projects and interests. You will know what it takes to set up and manage a project and ensure it meets the intended outcomes.
You will be skilled in managing group dynamics and supporting your team to have boundaries with clients. You will also have experience of managing Safeguarding issues. Above all you must bring a positive, solution focused attitude.
Experience of campaigning work, with a track record of delivering innovative digital campaigns that have led to real change, would be an advantage.
About Richmond AID
Richmond AID offers 25 days annual leave plus eight bank holidays pro rata. Normal office hours are 9am to 5.15pm Monday to Thursday and 9am to 5pm on Fridays. You will be based at our offices in the Disability Action and Advice Centre, 4 Waldegrave Road, Teddington, TW11 8HT but may need to work from other locations as needed.
Related roles: volunteer manager, services manager, service coordinator, community development facilitator, campaign manager, community engagement, co-production manager, activities coordinator.
Please apply via the Charity Jobs website. An early application is strongly recommended as shortlisting and interviews will be held on an ongoing basis.
You will need to send your CV and a covering letter of up to 2 sides of A4 stating how you meet the Essential and Desirable criteria in Experience and Knowledge section of the Job description.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Age UK Wandsworth is an independent local charity. We've been working in the local community to help older people for over 60 years. We have dedicated staff and over 300 volunteers helping us to deliver services and activities for older people in Wandsworth.
An opportunity has arisen to join our growing Community Engagement Team assisting older people and/or vulnerable adults to improve or maintain their overall wellbeing and stay independent for longer whilst enabling them to retain, gain or regain independence.
The Community Engagement Project Assistant role will include delivering groups and activities, hosting events and working with clients in their homes, within our day centre, and in community settings such as libraries, job centres, sheltered accommodation and other voluntary sector organisation hubs.
The service aspires to support, but is not limited to, older Wandsworth residents in the following groups: BAME; dementia; digitally isolated; financially isolated; LGBTQ; socially isolated; women; and those with, or at risk of, mental and/or physical ill health and disabilities.
What we can offer you:
· A vibrant workplace where no day is ever the same
· An experienced and supportive leadership team
· Kind and caring colleagues who work as a team
· A great employer’s pension contribution
· A cycle to work scheme
· An employee shopping benefits scheme
· An employee assistance programme (EAP)
· A friendly hypo-allergenic office dog to play with
Important notes:
Please note that CVs will not be accepted and only full application packs will be reviewed.
The client requests no contact from agencies or media sales.
The Project Delivery Manager will play an important role in helping us to achieve that vision, by working to deliver a State of the Nation review of sarcoma services and treatment in the UK. This will help us fully understand what the barriers are to progress, and the actions needed to improve health outcomes for sarcoma patients.
This fixed-term and part-time role is ideal for an experienced policy consultant or consultancy firm, or a policy researcher, with experience in running policy, research or public affairs projects, including evidence-gathering exercises, working with stakeholders, and producing report findings.
Project budget: An additional £13,000 will be available to support the project’s evidence-gathering, e.g. to help set up and run meetings or events.
About you:
We are looking for a highly motivated, organised, goal focused, self-starter with the following experience, knowledge, skills and abilities:
- An understanding of the health policy environment, knowledge of health policy including cancer, how it is delivered by the NHS, and ideally rare cancer or sarcoma care.
- Experience of working and communicating well with a range of stakeholders, such as elected representatives, government officials, healthcare professionals, and people affected by health conditions.
- Experience in working with and supporting these kinds of stakeholders, and particularly people affected by health conditions, to give evidence.
- Experiencing in running projects to gather written and spoken evidence, including setting up and running meetings and workshops.
- Experience of working with an advisory or similar stakeholder group.
- Highly effective skills in analysing policy and evidence.
- Excellent written and verbal communication skills, including the ability to convey complex ideas and information clearly to a variety of audiences with a strong attention to detail, e.g. via written or verbal briefing or reports.
- Ability to work on own initiative and work effectively within a team.
- Highly organised, with very effective planning and project management skills and an ability to prioritise competing deadlines and work calmly under pressure.
Duties and Responsibilities:
Project management
- Lead the delivery of the State of the Nation review project, reporting to the Policy and Public Affairs Manager and working with the Policy and Public Affairs Officer.
- Develop and implement an evidence-gathering plan, with clear and achievable timelines.
- Running the evidence-gathering process, including Call for Evidence, and arranging evidence sessions, meetings, or events (e.g., workshop(s) or roundtable) to facilitate evidence-gathering.
Secretariat
- Work with and support the State of the Nation Advisory Group to meet regularly during the review, and to facilitate their role in providing advice and support during the project.
- Schedule meetings, assist members with travel and/or accommodation arrangements as necessary.
- Circulate agendas and papers no less than five working days before meetings (and make every effort to provide any further information requested).
- Listen and act upon members’ feedback and respond promptly to any queries.
- Circulate minutes no more than ten working days after meetings.
- Analysis of written and verbal evidence received by the review.
- Produce written briefing to support evidence-gathering, via evidence sessions, workshop or roundtable meetings.
- Following the conclusion of the evidence-gathering, draft an initial outline report for the Advisory Group to consider.
- Also produce draft and full final reports, drawing on received evidence, detailing draft key findings and recommendations, and taking account of advice from the Nation Advisory Group.
External relationships
- Develop and maintain positive relationships with people personally affected by sarcoma and healthcare professionals working in this field, including those giving evidence to the review, and members of the Advisory Group.
- Represent Sarcoma UK at external Policy and Public Affairs events, or meetings with key stakeholders, e.g., British Sarcoma Group Conference, and meetings of the Sarcoma Advisory Group Chairs, when the role-holder may be required to promote or present about the review.
- Develop relationships with key influencers, including parliamentarians, government officials, the NHS, and other stakeholders, to support delivery of the review project.
Internal relationships
- Work as part of the State of the Nation Project Board, to coordinate decision-making on the delivery of activity under the review, to:
- keep project timelines and outputs on track to meet timelines
- quality assure outputs, and
- manage risks.
- Advise and support on engagement with stakeholders to support the evidence-gathering process, the report production, action plan for stakeholders, and development of new Sarcoma UK policy positions.
- Work with other Sarcoma UK teams to support delivery of the review, e.g. communications, digital, Support Line, Patient Involvement Network Coordinator.
- Provide written or in-person updates on the review to the Trustee Board as required.
General
- Attend Sarcoma UK events which form part of the State of the Nation review.
- The role may require occasional travel to meeting and events. Occasional weekend or evening work may also be required and time off in lieu will be given.
Sarcoma UK is a national charity that funds vital research and offers information and support to anyone affected by sarcoma.
The client requests no contact from agencies or media sales.
Results UK Job Description: Parliamentary Advocacy Coordinator (Education)
Key terms and conditions
Salary: £27,770
Contract type: 1 year
Hours: Full time - 35 hours per week
Holidays: 25 days plus bank holidays. Staff additionally get a day off on their birthday and our office is closed between Christmas and New Year.
Pension: Employee contributions to pension are matched 1:1 by Results up to a maximum of 5% of gross salary.
Benefits: Cycle scheme, interest free travel card loan and Employee Access Programme
Line Manager: Senior Policy & Parliamentary Advocacy Officer (Education)
Location: Results UK works hybridly with most staff coming into the office 2 days a week but other working patterns are possible. Our office is in Millbank Tower, London, SW1P 4QP.
Starting date: This role is available from 1st July 2024.
About Results UK
Results’ mission is to work with others to create the public and political will to end poverty, by enabling people to exercise their personal and political power for change.
Internationally, we work with Results organisations in the US, Canada, Australia and Japan, and in education we work with partners through the Global Campaign for Education, the Foundational Learning Hub, and the Privatisation in Education and Human Rights Consortium. Results UK believes the building blocks of the end of poverty can be most simply articulated as “health, education, economic opportunities, and citizen voice”. These are the things that all people, wherever they live, need and have a right to.
Across all our issues, our aims are to mobilise resources, change policy, and create the public and political will that will bring about change.
About the International Parliamentary Network for Education
The International Parliamentary Network for Education (IPNEd) helps mobilise the political leadership necessary to accelerate quality education for all.
The Network consists of parliamentarians from around the world who are committed to achieving Sustainable Development Goal 4 - Quality Education - through increasing the funding, access and equity of education globally.
At IPNEd, we support parliamentarians to work individually and in partnership with other members of parliament to accelerate the achievement of SDG 4..
The IPNEd Secretariat is hosted by Results UK.
The Secretariat acts independently and reports to the Network’s Global Executive Committee, all of whom are parliamentarians.
Role description
The Parliamentary Advocacy Coordinator (Education) will work with both organisations, providing crucial support to the Results UK Education and IPNEd Teams. We are looking for someone who will be proactive, efficient and flexible in supporting our parliamentary advocacy work both in the UK and globally. Having a can-do attitude that includes the more administrative aspects of the role is essential. This post will provide good opportunities for developing project management and advocacy skills; an understanding of key international development issues; and experience of working with Parliaments and parliamentarians in the UK and globally.
We are looking for candidates with an interest in and passion for international development and education to address poverty, inequality and oppression.
Key responsibilities
Supporting the work of the Results UK education and IPNEd teams
- Providing administrative support to the Results UK Education and IPNEd Teams and ensuring the smooth-running of internal processes that support the teams’ work, for example: contributing to the maintenance of the contact management systems and databases; supporting monitoring, learning and evaluation processes; tracking and communicating impact; engaging with external providers (e.g. report designers); managing procurement of translation services for events and meetings.
- Supporting political analysis for Results UK and IPNEd education teams to identify parliamentarians to work with as members of the All Party Parliamentary Group for Global Education in the UK and the IPNEd global network.
- Assisting with advocacy strategy planning and implementation, for example: attending coalition meetings and identifying key opportunities to influence decision-makers.
- Assisting with organisation of virtual and in-person parliamentary events, including leading on logistical details and assisting in developing project plans and schedules.
- Project assistance and development, for example: assisting with briefings or delegation planning.
- Keeping up to date with current affairs that relate to Results UK and IPNEd’s work. In terms of Results UK, keeping up to date with UK politics and parliamentary affairs with a focus on global education. In terms of IPNEd, keeping up to date with international affairs relating to global education, with a focus on the role of parliamentarians in these issues. Identify parliamentary opportunities including parliamentary questions, debates and other advocacy opportunities.
Communications and media
- Support Results UK communications and contribute to activity and contribute content to Results UK’s website, blog and social media to help achieve our organisational objectives and strengthen our brand presence.
- Managing the APPG on Global Education Twitter Page and supporting APPG newsletters.
- Creating and sharing communications content for IPNEd including: social media content for Twitter and LinkedIn; contributing to the IPNEd website; sending out communications to the network and writing content for the monthly IPNEd newsletter.
Working across the whole of Results UK
- Working with the Grassroots and Communications Team to ensure maximum impact between the relationships our grassroots campaigners build with their local MPs, and the Education Team’s advocacy work.
- Representing Results UK and/or IPNEd as required at meetings with coalitions or partner organisations.
Person specification
Essential criteria
Skills and experience
- Experience of working with parliamentarians, public affairs, campaigning or advocacy work in either a paid or voluntary environment.
- Strong interpersonal skills, an ability to quickly strike a rapport with people from diverse backgrounds.
- Experience providing logistical/administrative support to organise and operate meetings and events.
- Excellent written and verbal communication skills.
- Excellent organisational skills with strong attention to detail.
- Computer literacy.
- Willingness and flexibility to work across a range of tasks and activities as needed by the Results UK Education and IPNED teams.
- Experience of using social media and producing communications materials in a professional context, either in a paid or voluntary environment.
- A willingness to pick up the phone, both to contact others and to be the first point of contact with callers.
Personal attributes
- Passion for politics, international development, and/or education.
- Self-starting, highly organised, and able to manage multiple tasks.
- Ability to respond flexibly to changing priorities, and to both set and work to deadlines.
- A good team worker who enjoys supporting other members of a team and working together for common objectives.
- Good written and spoken English.
- Willingness to work across the political spectrum as part of a politically neutral organisation and to engage enthusiastically with parliamentarians from all political parties.
- Confident and willing to initiate contact and discussion with parliamentarians and their supporting staff.
- Willingness and ability to travel outside the UK.
Desirable criteria
- Knowledge of the workings of the Parliaments, in particular the UK Parliaments and experience working in international development.
- Knowledge of the key issues facing education in a global context.
- Knowledge of Salesforce or other content management systems.
- Ability to speak a second UN language: French, Spanish, Arabic, Russian, Mandarin.
Personal attributes
- A self-starter, who is highly organised with strong attention to detail and comfortable working with a high degree of autonomy.
- A commitment to anti-oppression and challenging your own thinking and biases.
- An ability to respond flexibly to changing priorities, and to stick to deadlines.
- A team player who enjoys supporting other team members towards common objectives.
- Excellent written and oral communication skills.
- Strong attention to detail.
- Willingness and ability to travel within and outside the UK, as required.
- An interest in working collaboratively with global partners and learning from their experiences as well as sharing your own.
Why work for Results and IPNEd
Like you, we're passionate about ending poverty. We’re a small, collaborative organisation that has a big impact. We just do advocacy - we don’t run programmes. The experience you gain with us sets you up for a career in international development. Below are a few of the benefits of joining us, in addition to the salary, pension and annual leave outlines at the top of this document.
Work-life balance
- We offer flexible working so you can manage work around your own needs.
- Hybrid working means you don’t have to be trapped in a long commute every day and don’t have to be London based.
- Staff members have their birthdays off as a bonus day of leave and we close the office between Christmas and new year so you don’t need to take leave.
- We subscribe to the Bupa employee advice line – free confidential access to financial and legal advisors as well as telephone and online counselling sessions.
- In addition we run training on mental health at work and have named mental health first aiders who can be contacted in confidence if you would like help finding support.
- All staff have the opportunity to join working groups outside of their work areas according to their interests and are encouraged to pursue professional development opportunities.
- Our staff wellbeing team explores how we can improve our staff wellbeing - most recently publishing a comprehensive guide - and reviews what we have done to date.
Anti-oppression
- We offer half a day’s anti-oppression learning leave each year
- As well as making reasonable adjustments, we support our staff in making applications to the Access to Work scheme to get additional equipment where needed.
- We offer disability leave for disabled colleagues to manage specific needs they may have without having to give up their holidays.
- We have a staff working group on anti-oppression which helps to develop our work on anti-oppression and identify gaps in our current work.
Partnerships
- Results UK hosts three other organisations, including IPNEd, working on specific aspects of global health and education, so you benefit from other perspectives and get an in-depth understanding of other work going on in the sector.
Equality, Diversity and Inclusion
At Results UK, we believe in equality, diversity and inclusion, and that these should be the norm. As well as this being an issue of equality and fairness, we recognise that diverse and inclusive organisations are some of the most productive and impactful.
As an organisation, we are aware of the under-representation of certain groups and communities in the international development sector that are often closest to the issues we work on. These include - but are certainly not limited to - people from Black, Asian and minority ethnic (BAME) communities, refugees, people with disabilities and people from lower socio-economic backgrounds.
We want to change this and are committed to playing our part as an organisation. As a committed equal opportunities employer, we actively welcome applications from people of a wide range of backgrounds, skills and abilities, recognising the value that these different perspectives bring to our organisation.
How to apply
To apply for this job please submit a CV demonstrating your previous experience and answer the questions outlined below via our online application system.
Deadline for applications is midnight on Wednesday 26th July 2024.
Interviews will be held on Friday 28th June/Monday 1st July 2024 .
All candidates must have the right to live and work in the UK. If you are made an offer of employment, this will be subject to verifying that you are eligible to work in the UK before you start work.
Shortlisting questions
You will be asked to answer the following questions as part of the application process.
What motivates you about this role, and working on international development and global education in particular?
Working collaboratively is an essential part of this role. What do you think are the most important things for building and maintaining successful relationships with colleagues?
If you were briefing a member of parliament on a key issue in global education, how would you ensure your communication was clear and persuasive?
What does the term anti-oppression mean to you? Feel free to reflect on your personal experiences of anti-oppression if you would like to do so.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The YWF Youth Voice Coordinator Role
This role offers an exciting opportunity to coordinate and lead YWF’s revamped youth engagement initiatives. Collaborating closely with our Youth Voice Consultant and the entire team, you will bring passion, creativity, professionalism and ambition to implement our youth voice plans. These plans are informed by a recent review and are supported by a theory of change. Additionally, you will play a pivotal role in amplifying this work and the voices of young people involved with YWF through our social media platforms.
This position also provides avenues for professional growth and development. By directly overseeing interns engaged in YWF activities, you will gain valuable experience in staff development and play a crucial role in nurturing the next generation of youth leaders! Furthermore, you will acquire experience in YWF’s broader organisational functions, creating opportunities to leverage your expertise in youth engagement to contribute to strategic and operational decision-making within the organisation.
Key roles and responsibilities
Youth Outreach and Recruitment
- Undertake outreach and recruitment efforts to attract a diverse group of young people from the YWF membership to participate in YWF's engagement initiatives (currently known as the Young Ambassadors) - working closely with members and key stakeholders to do so.
- Ensure these strategies and communication channels are youth-focussed, inclusive and accessible.
YWF Youth Engagement Strategy Development & Coordination
- Help develop and coordinate YWF's youth engagement and youth voice initiatives including engaging the Young Ambassadors in a YWF engagement program, workshops, internships, trusteeships, panels, peer-research, grant-making, member visits etc.
- Ensure young people are supported to engage in outward-facing opportunities - events, social media, co-production, member visits.
- Work with the youth voice consultant, young people and key stakeholders to help further develop practices that promote youth empowerment, both within the organisation, the membership and the borough.
- Support internal pathways for the Young Ambassadors into YWF Internships and external pathways into supported paid opportunities within the borough e.g. research, youth consultancy etc.
Social Media
- Work closely with the Marketing & Engagement Manager to communicate the voices and work of young people within YWF through various social media platforms - including supporting young people to gather content.
Internship Oversight
- Support and coordinate YWF interns - providing guidance, mentorship and direction to ensure effective program implementation - working to integrate and support interns within different areas of the team.
Stakeholder Engagement and Collaboration
- Engage with internal and external stakeholders, including young people, members, staff, volunteers and partner organisations to share best practices, support collaboration and drive forward impactful strategies.
Project Management
- Ensure clear documentation, processes, and policies are in place to support the efficiency and effectiveness of YWF youth engagement initiatives, including supporting the Youth Voice Consultant to develop role descriptions, session plans, and risk assessments and safeguarding.
Grant Making
- Support the Grants Manager in delivering a youth-led grants programme, led by a group of young grant makers
Measuring Impact
- Work with key members of the team, young people and stakeholders to ensure the ongoing effectiveness of YWF’s youth voice initiatives.
- Work with the team to quality - assure YWF’s programmes to ensure programmes meet the needs of young people
What we are looking for
Skills:
Youth Engagement: Proficiency in designing and delivering creative and dynamic youth engagement initiatives, including outreach, recruitment, and sessions. (Essential)
Session planning and delivery: Able to design engaging and creative sessions with young people, that use different methods to keep them engaged, safe and informed. (Essential)
Social Media: Familiarity with social media platforms and digital communication tools for amplifying youth voices and promoting engagement initiatives. (Essential)
Project Management: Strong organisational skills with the ability to manage multiple small projects simultaneously. (Essential)
- Communication: Excellent verbal and written communication skills, including the ability to engage effectively with diverse young people, stakeholders and team members. (Essential)
- Collaboration: Ability to work collaboratively in a team and membership environment, fostering positive relationships and driving collective action towards common goals. (Essential)
- People Management: Skills in developing team members - in this case interns through formal line management (Desirable)
- Monitoring and Evaluation: Skills in creatively getting and reporting feedback from young people and reporting against outcomes. (Desirable)
Experience:
- Youth Engagement: Experience in youth engagement, outreach, and recruitment, ideally within a community or nonprofit setting. (Essential)
- Project Coordination: Previous experience coordinating and managing youth-focused projects or initiatives, including internships, workshops, or events. (Essential)
- Stakeholder Engagement: Track record of successfully engaging with diverse stakeholders, including community members, partner organisations, and funders. (Essential)
- Supervision and Mentorship: Experience in supervising and mentoring interns or volunteers, providing guidance and support to facilitate their professional development. (Desirable)
- Event Management: Experience in planning and executing events or activities aimed at youth empowerment, participation, and advocacy. (Desirable)
- Data Analysis: Familiarity with data collection methods and analysis techniques for measuring the impact and effectiveness of youth engagement programs. (Desirable)
Knowledge:
- Youth Development: Understanding of youth development principles, including adolescent development, peer support, and youth leadership, to help inform program design and implementation. (Essential)
- Safeguarding: Knowledge of safeguarding policies and procedures to ensure the safety and well-being of young people participating in engagement activities. (Essential)
- Community Dynamics: Awareness of the social, cultural, and economic dynamics within Westminster and its impact on young people, enabling culturally sensitive and inclusive engagement approaches. (Desirable)
- Youth Participation Models: Familiarity with different models of youth participation and engagement, such as youth councils, peer research, and youth-led advocacy, to inform strategy development and implementation. (Desirable)
- Policy Context: Awareness of local, national, and international policies affecting young people, including education, employment, health, and social services, to advocate for youth-friendly policies and practices. (Desirable)
Characteristics:
- Passion for Youth Empowerment: Genuine commitment to empowering young people and creating opportunities for their voices to be heard and valued in decision-making processes. (Essential)
- Inclusivity: Commitment to diversity, equity, and inclusion, with the ability to create inclusive spaces where all young people feel welcome and respected. (Essential)
- Adaptability: Flexibility and openness to learning and adapting strategies based on feedback, changing circumstances, and evolving youth needs and preferences. (Essential)
- Resilience: Ability to navigate challenges and setbacks with resilience and a positive attitude, maintaining focus on long-term goals and outcomes. (Essential)
- Empathy: Empathetic and compassionate approach to working with young people, recognizing and understanding their diverse backgrounds, experiences, and perspectives. (Essential)
- Reflective Practice: Willingness to engage in reflective practice, seeking feedback, self-assessment, and continuous learning to enhance personal and professional growth in youth engagement work. (Essential)
- Mucking in! – working in a small team with tight resources you will not be shy about helping out with getting things done but in return you will get flexible working arrangements and a fun working environment. (Essential)
The client requests no contact from agencies or media sales.
Our client is a highly regarded International Development Organisation with a Head office based in Central London. They are looking for an Interim HR & Operations Coordinator on a FTC basis until Mar / Apr 2025.
The HR & Operations Coordinator is accountable to the HR & Operations Manager and will work closely with the Finance team as well as senior management. In addition, this post has considerable interaction with members of the UK Head office and Country staff based overseas.
Main responsibilities
Human Resources
To be the first point of contact advising managers and staff including secondees on all general HR operational enquiries in adherence to company’s policies and procedures, legislation and best practice.
Supporting Senior Management on complex disciplinary, grievance, capability cases.
Coordinating recruitment campaigns and supporting the team in implementing the 2024 recruitment plans.
To support the learning and development function and needs arising from the appraisals process including the administration and co-ordination of internal training programmes.
To ensure HR Records are up to date, accurate and compliant with legislation including administration of the online system to record absence (sickness, holiday TOIL).
Provide departmental reports to the Senior Management Team when required.
Provide the monthly payroll data and liaise with the external payroll service provider to provide the smooth running of the monthly payroll.
To promote equality of opportunity in relation to the duties of the post.
Supporting the programmes team with compliance in Country Offices.
Information Technology
To support the HR & Operations Manager in the on-going development of the company’s IT systems.
To support IT function and security of the company's electronic records.
To act as the main point of contact for the outsourced supplier.
Administration and Facilities
To provide general administrative support to the HR & Operations Manager ensuring the smooth running of the organisation.
To coordinate the recruitment and onboarding plans and delivery for new staff,
To coordinate ongoing HR contract administration and changes.
To facilitate the purchasing of staff IT and other work equipment in line with budget.
To coordinate the monthly payroll communication and approvals
To arrange and service internal and external office meetings.
To be the first point of contact with shared working space (office) provider and ensure facilities are currently accessed and utilised.
Assist the HR & Operations Manager in resource planning for additional capacity for company projects
To be the main contact for Health & Safety for the UK office, developing and implementing the health and safety policy and ensuring that staff comply with this.
Together with the HR & Operations Manager, ensure that the company has appropriate insurance cover.
To undertake any other duties that may reasonably be requested by the SMT commensurate with experience and company requirements.
Role Purpose
- To deliver excellent drug and alcohol services to those who use our services and their significant others, including family members friends and carers, to facilitate positive outcomes.
- To manage a case load and coordinate and deliver assessment and evidence-based interventions (brief and structured), recovery planning and aftercare planning.
- To work collaboratively with colleagues and key stakeholder across multi-disciplinary teams, ensuring adherence with all policies and Safeguarding principles.
Key duties and activities of the role
- Provide high quality, person centred, low threshold services, responding to the individual and diverse needs and preferences of those and their significant others.
- Deliver evidence-based psychosocial one-to-one and group interventions as part of an effectively integrated care package and to take an assertive approach to people disengagement.
- Deliver harm reduction advice, guidance and education including the needle & syringe programme delivery, brief and extended recovery interventions, blood borne virus intervention, overdose prevention including naloxone programmes.
- Enable people to access education and employment services and health, wellbeing and recovery support activities and to signpost to other available services.
- Support volunteers, peer mentors and service user representatives to take an active part in services.
- Identify risks and take appropriate action in accordance with local, national and organisational Safeguarding policies.
- Actively contribute to multi-disciplinary review meetings internally and externally.
- Maintain accurate and timely records using the designated case management system in compliance with Information Governance policies and procedures.
- Work flexibly, including across multiple sites and peripatetically when required.
Person specification for the role
- Passion for and understanding of working with substance misuse services or with other socially excluded or vulnerable groups.
- Proven ability to meet deadlines, record information accurately and in a timely way and to work calmly under pressure.
- Great team working, communication and interpersonal skills. Demonstrating a highly cooperative approach to supporting colleagues and the whole team to deliver Service objectives, as well as in working directly with people and their significant others.
- Experience of or demonstrable ability to deliver a quality level of service to people with complex needs. This includes the ability to work with people on a one-to one basis or to facilitate group sessions, to be able to complete assessments, care and support plans, risk assessments and to complete case recording to a high standard and in a timely way.
- Good IT skills including use of Microsoft Office programs and digital meeting platforms and Case Management Systems like Nebula, System One or Theseus.
- Understanding of and ability to apply excellent Safeguarding and risk management practices and a demonstrable understanding of the Health and Social Care regulatory requirements of the Care Quality Commission (CQC), National Institute for Clinical Excellence standards for Health and Social Care and the GDPR confidentiality and privacy regulations.
- Demonstrable commitment to working in partnership with other professionals such as criminal justice agencies, community groups and other stakeholders to achieve good outcomes for our service users.
- NVQ/QCF/RCF Level 3 in Health and Social Care or equivalent. Or the ability and commitment to complete this within 1 year of employment.
Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
About us:
- Our purpose: We support people on long prison sentences to take their next steps in life so they benefit, their families benefit and the wider community benefits too.
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Our vision: A future where everyone can achieve their potential within and beyond prison.
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Our mission: Specialising in the unique needs of people on long sentences, we provide tailored practical and financial support to help people find belonging, move into work or training, and reach their personal goals.
About the role
The Hardman Trust supports people on long prison sentences to take their next steps in life. As the programme & volunteer coordinator your role is to help make this a reality through the coordination of programmes in line with our business plan, and overseeing the recruitment, onboarding and support of our volunteers.
Your role is designed to flex to coordinate existing or new programmes as the needs of our organisation and its users evolve. In its first year, your role will be to coordinate our Penfriends letter writing programme and our grants programme. This will involve growing both programmes across the estate, liaising with prisons to ensure the smooth running of both programmes, and ensuring sufficient volunteer coverage. You will have day-to-day administrative support from our Office, Programmes and Grants Administrator to complete administrative tasks, and you will be supported by the Head of Service Delivery to embed an organisational-wide approach to volunteering.
About you
With an enthusiasm for our mission, you will be a good communicator, professional, well organised and eager to support those we are here to serve. You will work closely with the rest of the team to connect our work, create a cohesive programme offer, and ensure the smooth day-to-day delivery of our programmes and services with the needs of our service users at its core. You will build strong relationships with prison stakeholders across the estate, raising the profile of our work and seeking opportunities to do more to support the people we are here to serve: people on long term sentences.
We are keen that our staff grow and develop as the organisation grows and develops It is therefore essential that you are willing to complete a professional qualification related to the role, such as the ILM Level 3 in the Management of Volunteers. This will be paid for by The Hardman Trust.
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Location: Working from home / Frequent travel across the UK (ability to use the London office if required)
Reporting to: Head of Service Delivery
Hours: Full time, 35 hours per week
Please submit a CV and a cover letter outlining how your skills and experience match those within the job description and person specification.
The client requests no contact from agencies or media sales.
Job title: Grants Manager
Responsible to: Senior Grants Manager
Line Management: None currently
Location: Central London. We offer flexible and hybrid working but office-based work will be essential on a regular basis.
Salary: £43,000 per annum
Benefits: includes 25 days holiday (plus bank and public holidays) with length of service increments, contributory pension scheme, flexible working options, enhanced staff wellbeing package.
Main purpose of role: To manage the day-to-day running of our grant programmes to organisations and support the practical implementation of any new grant programmes from application process through to due diligence and record maintenance.
Main duties and responsibilities:
Grant management
- Act as the first point of contact for grants to organisations.
- Manage a portfolio of organisational grants that deliver our theory of change outcomes.
- Provide full grant management of our organisational grants, including: preparing grant deeds, keeping track of payments and reporting requirements, distilling learning, to grant renewal considerations.
- Organise and conduct regular meetings with funded organisations to learn alongside organisations and see the work in action.
- Implement grant making processes that reflect best practice and encourage learning through our grant making.
- Keep up-to-date with changes and developments in the external environment and work with colleagues to reflect this in strategy and practice.
Grant programme development
- Undertaking scoping and research for new grant programmes, and developing practical knowledge about new programme areas as required.
- Providing project management support for new grant programmes alongside the Senior Grants Manager.
- Taking a lead on the negotiation of new grant agreements.
- Managing the day-to-day processes required by any new grant programme from concept through to advertising the fund, assessing grant applications, due diligence, writing recommendation papers to trustees, to awarding funding and gathering and sharing learning.
Other activities
- Working with the Impact team to develop our monitoring and evaluation capabilities with funded organisations.
- Working with the Partnerships and Participation Manager and Policy and Best Practice Manager to ensure that our grant making processes are informed by the key stakeholders.
- Working with our fundraising and communication team to ensure we are communicating effectively with supporters about our work.
This is not an exhaustive description of the job. Aspects will change over time and the job holder is expected to contribute to its development and progression.
Person Specification
Experience
- Grant management.
- Monitoring and evaluation.
- Liaising with a range of stakeholders.
- Knowledge and understanding of the range of situations facing people experiencing homelessness.
Skills and abilities
Essential:
- Experience of managing multiple projects with competing priorities.
- Can demonstrate strong analytical skills to be able to interpret information and data.
- Experience of maintaining confidentiality in line with current GDPR legislation and company policy and procedures.
For more information on this role, please see the application pack attached.
How to apply
If you would like to join the St Martin-in-the-Fields Charity team as Grants Manager, please provide the following via our online jobs board:
- A current comprehensive CV (no longer than two A4 pages) outlining your key achievements in previous and current roles with details of two referees (who will not be contacted without your prior consent)
- A covering statement (no longer than two A4 pages) supporting how you believe your skills and experience match the requirements of the job description and role specification
Closing date: Sunday 30th June 2024, 23.59pm
Interviews will be held in person at St Martin-in-the-Fields in the week beginning 15 July 2024.
The client requests no contact from agencies or media sales.
We are looking for an enthusiastic, proactive and organised Administrator to join us at The Royal College of Radiologists (RCR) as the Membership Operations Administrator.
This is an exciting and stimulating opportunity for a talented Administrator who is keen to develop their skills and customer service experience to make a positive impact on our members. In this role you will have responsibility for completing administration activities, work within service level agreements to respond to queries and complete membership processes. You will be efficient, responding promptly to data requests and deliver strong data integrity for membership.
If you have a passion for delivering an excellent service, driving member satisfaction and developing your career in the membership space this could be the role for you.
What you will do:
- Deliver exceptional customer service with every interaction, to ensure every member or potential member receives a positive experience.
- Respond to member queries and complete key membership administration processes throughout the membership lifecycle.
- Provide support to ensure relevant documentation on membership processes are current and user friendly.
- Through continuous review and collaboration across the RCR, implement developments that improve efficiency or member experience.
- Develop and implement data and quality checks and robust processes, to deliver reliable and current data on our members.
- Work with the Membership Events Coordinator to deliver outstanding membership engagement events and assistance with administration.
What you need:
- Experience of managing administration processes efficiently.
- Demonstrable experience of providing exceptional customer service.
- Experience of using and maintaining a database or equivalent to store and retrieve data.
- A quick learner, able to adapt existing knowledge and experience, to tackle new queries as they arise.
- Ability to prioritise and anticipate competing demands.
- Good working knowledge of Microsoft packages.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
If you’d like to grow in this challenging and exciting Membership Operations Administrator position, as well as work with a charity that focusses on supporting doctors who deliver medical imaging and cancer care, please find out more about the role, the RCR and instructions on how to apply in the candidate pack.
We are seeking an excellent Information & Education Coordinator to join our Services team within APF!
APF supports people affected by Pulmonary Fibrosis - a cruel and terminal lung scarring disease that cuts thousands of lives short in the UK each year. There’s no known cure, and it’s on the rise. We want to stop lives being lost to Pulmonary Fibrosis, and as we enter a new five-year strategic period, income growth underpins our ambitious and exciting plans to grow research, support and influencing.
Why join us?
As well as knowing that what we do is making a positive difference to people’s lives, we support personal development and offer a range of benefits:
· 25 days holiday plus bank holidays (plus additional discretionary days around Christmas)
· Company Pension Scheme
· Flexible, home-based working
· Access to an Employee Assistance Programme including retail discounts, access to emotional support.
· Death in Service scheme.
· Company related sick pay when 6-month probation is complete.
· A focus on personal development including access to training opportunities and coaching.
Application Details
· Your CV
· A supporting statement outlining how you meet the knowledge and experience criteria in no more than two sides of A4
Closing Date: 9am 28th June 2024
Interviews: Teams call Thursday 4th July.
Pulmonary Fibrosis does not discriminate. Our team should reflect the diverse communities we exist to support. We warmly welcome applications from all candidates irrespective of age, disability, race (including colour, nationality, ethnic or national origin), sex, pregnancy or maternity, gender reassignment, sexual orientation, religion or belief, or marital or civil partnership status.
Action for Pulmonary Fibrosis is committed to a culture that is both diverse and inclusive and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
The client requests no contact from agencies or media sales.
The Quality and Progression Lead will play a vital role in maintaining and developing the excellent standards of teaching, learning and assessment at High Trees. We engage around 700 learners a year in the Education and Training team, working with adults with diverse needs who are returning to learning to upskill for employment, wellbeing or confidence.
In this role you will lead a team of tutors who work in the community, teaching a range of subjects including ESOL, Functional Skills, employability and wellbeing. You will need to be approachable and committed to supporting the tutors to deliver excellent standards of teaching and learning that result in strong achievement and progression for learners. You will deliver engaging training for the tutors to help them deliver the best standards of teaching and promote and grow their strengths as a diverse team. High Trees is a small, inclusive and welcoming environment. You will work closely with learners, listening and acting on their feedback. As part of a small, friendly and efficient Education and Training team, you will work collaboratively to ensure that provision has learners at the heart of the delivery.
Benefits of working at High Trees
- 35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day each year after 2 years’ service (capped at an additional 8 days)
- Enhanced maternity/paternity/adoption leave after 2 years’ service
- Save money off a new bike with the Cycle to Work scheme
- Up to 7% contribution to the staff pension scheme
- 24/7 Employee Support Line
- Clear pay structure with yearly increments (based on performance)
- Annual staff away day
- Premium eye-care vouchers through Specsavers and season ticket loans
Connecting with people and communities to strengthen skills and build stronger voices.
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The client requests no contact from agencies or media sales.
The Role
JLGB are recruiting a Finance & Fundraising Coordinator who will play a vital role in helping the charity achieve its financial, fundraising and organisational objectives. Supporting the Director of Operations & Finance, the role is essential for the smooth running of the charity’s finances, collaborating with teams across JLGB, as well as volunteers and external suppliers. With some support from JLGB’s administration team, you will be undertaking all financial transactions including payment runs, bank and income reconciliations. Managing our donor database, ensuring that Gift Aid is collected regularly. The position will be suitable for someone who has experience in these areas and is flexible, reliable, highly numerate and interested in working to support young people to reach their potential.
Responsibilities will include:
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Processing and reconciling various financial administrative tasks, including petty cash and incoming card payments (via stripe and other card processors)
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Providing effective financial administrative support to all JLGB programmes and functions
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Providing support to the Finance Director and assisting with management accounts
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Preparing expenditure reports for the senior leadership team, finance sub-committee, Trustee Board, funders and stakeholders
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Validating and processing weekly expenses
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Ensuring that Gift Aid is collected on a regular basis
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Managing our Donor Database
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Supporting with Income generation and fundraising events.
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Supporting the delivery of the year-end financial reporting
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Ensuring that financial documents are filed
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Supporting audit processes to demonstrate compliance
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Maintaining accounts and generating invoices on QuickBooks computer software
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Overseeing debtor analysis and recovery
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Contributing to the development and maintenance of financial systems and processes
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Managing external suppliers, supplier accounts and purchases
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Supporting other members of the administration team whenever necessary
The above is not an exhaustive list of duties. You will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Person specification
We are looking for some of the following attributes in the successful applicant, you may be more experienced in some areas than others. We are interested in experience that’s both job-related or gained through other areas of your life. Training and support will be given in any areas required.
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A relevant finance qualification eg AAT, ACCA, CIMA or currently working towards one
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Experience using QuickBooks or similar accounting and reporting systems and advanced excel.
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Substantial experience of bookkeeping and processing payments
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Understanding of Accounting Principles
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The ability to initiate and maintain systems
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Confident and polite telephone manner for debt recovery and supplier procurement
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Ability to pro-actively engage with internal and external stakeholders up to Senior Management level
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Ability to present financial information and make it understandable to non-finance stakeholders
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Excellent organisation skills and attention to detail
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Work well autonomously and as part of a wider team
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Excellent proficiency/advanced Excel
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Good communication skills
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Commitment to providing services and programmes for young Jewish people
You may also have
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Experience of working with or in youth organisations or a charity
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Experience of working with individuals from a wide range of cultural and faith backgrounds
Please note this role may also require evening and Sunday work, in order to see delivery and meet/consult with volunteers
What you’ll get in return
- You will be working in a passionate and enthusiastic team with a strong vision and ambition in striving to enrich the lives of young people.
- We offer 36 days leave, including bank holidays (this includes directed leave for Jewish high holy days that fall on a weekday), rising by 1 day for each completed year of service to a maximum total of 42 days leave.
- Access to our benefits discount platform
- Cash back health plan, includes wellbeing support and access to Virtual GP appointments
- Death in service at 4 times salary.
- Employer and employee contribution to pension following successful probation period, in line with auto-enrolment pension requirement, 3% employer contribution
- We have a flexible policy for working hours and offer TOIL where staff are required to start early, finish late or work on a Sunday, so that you can reclaim these hours at another time.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a rewarding challenge?
Then join our experienced team supporting children and young people who have caring responsibilities for someone in their family due to disability, long-term illness, mental health, or drug or alcohol misuse. You’ll help deliver our Young Carers service across Havering, so a car driver is essential.
In this role, you will manage an existing caseload and new referrals, meeting with families and Young Carers to complete statutory assessments and create action plans. You‘ll provide support for Young Carers to reduce the impact of their caring role and improve their resilience, educational chances, and wellbeing, through signposting to local services, in-school support, one-to-one sessions, and workshops.
There will be opportunities to work closely with schools, Children’s Services and other agencies to raise awareness, identify hidden Young Carers, and ensure Young Carer needs are understood and acted on.
You will need to be confident, approachable and self-motivated, with the ability to quickly establish rapport with children and young people. Applicants should have relevant experience of working or volunteering in education, health or social care, or be looking to start a career working with children or young people.
This is a part-time role, ideally working Tuesday, Wednesday, and Thursday (including occasional early evenings).
Make a difference now and for the future.
We offer our employees:
- Inclusive values-based environment
- Competitive remuneration package
- Workplace pension scheme
- Generous annual leave entitlement plus bank holidays
- Opportunities for hybrid working
- Benenden Health Care
- Death in Service Benefit
- Cycle to Work Scheme
- Employee Supported Volunteering scheme
- Development opportunities
- and more
Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.
Please either submit your CV with a short covering note, outlining your current salary, or visit our website for full details.
Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.
Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.
The client requests no contact from agencies or media sales.
Are you passionate about building a high performing team to support clients experiencing homelessness?
This is a t fixed term opportunity until 31/03/25
The StreetLink London service, is a team of x7 Assessment workers, a Coordinator, a Service Manager and a pool of dedicated volunteers. The service is funded by the GLA, Bloomberg and London Councils, and is service which offers support directly to people at risk of or rough sleeping in London. The service provides targeted telephone advice, advocacy and support to help prevent and resolve people’s rough sleeping. The service does so by finding solutions to connect people to vital services that can help resolve their homelessness.
The role of Service Manager will be to oversee the delivery and development of StreetLink London. In this role, you will oversee the day to day management of the London Support phoneline. You will be responsible for building the team and maintaining productive relationships with internal and external stakeholders to help develop and improve the StreetLink London Service.
About you
We are looking for someone with experience of leading a service delivery team; delivering best practice and high-quality support or advice services to vulnerable clients as well as an understanding of the issues faced by homeless or vulnerable people. Above all, we are looking for a motivated leader, who will be dedicated to the successful development and delivery of this essential service.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 20 June 2024
Interview and assessments: 8 and 9 July 2024
What we offer
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Excellent development and growth opportunities
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A diverse and inclusive workplace
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Great pay and other benefits
The client requests no contact from agencies or media sales.