Supporter services jobs in hammersmith, greater london
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Closing Date: 20 August 2025
Ref 7141
Save the Children UK has an exciting opportunity for a dedicated individual to join us as our People Services Manager, where you will lead the operational delivery of a high-performing, human-centric People service that supports the full employee lifecycle and helps drive an exceptional experience for all our people.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the role
As People Services Manager, you will play a key role in leading our People Services function—ensuring our people receive timely, accurate, and empathetic support at every stage of their employee journey. With a strong focus on service excellence, compliance, and continuous improvement, you'll manage a team of People Services professionals and oversee the delivery of core operational processes, including payroll, onboarding, absence management, and policy advice.
You will help us create a trusted, inclusive, and high-performing support function, embedding a culture of clarity, accountability, and customer-centric service across the organisation.
In this role, you will:
• Deliver a compliant, inclusive, and experience-led People Services function aligned to our Culture of Impact principles.
• Lead, coach, and develop a high-performing People Services team, with a strong focus on accountability, capability, and continuous improvement.
• Oversee the accurate and compliant delivery of key people operations, including onboarding, payroll, contract changes, and employee lifecycle events.
• Embed accountability within the team by ensuring clear role clarity and enabling team members to resolve queries effectively.
• Manage service contracts and core systems (e.g. payroll, ticketing platforms), ensuring targets are met and opportunities for improvement are identified.
• Maintain the People Team Hub (Intranet/SharePoint) as a trusted, accessible source for people policies and guidance.
About you
To be successful, it is important that you have:
• Strong working knowledge of employment law and lifecycle processes (e.g. onboarding, payroll, contract changes, and exits), with the ability to ensure compliance in practice.
• Proven experience in leading a high-performing HR operations or shared services team, driving measurable improvements in service delivery and customer experience.
• Excellent people leadership and coaching skills, with a track record of building capability, empowering teams, and driving a culture of continuous improvement.
• A customer-focused and human-centric mindset, with the ability to balance compliance, efficiency, and employee experience—resolving issues with empathy, clarity, and service excellence.
• Strong experience managing HR systems, service-level agreements, and performance targets, with the ability to interpret data and drive improvement actions.
• Commitment to Save the Children's vision, mission and values.
What we offer you:
Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Location & Ways of Working:
The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact.
This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Thank you!
OVERVIEW
The Marsha Phoenix Memorial Trust (MPMT) supports children and young women by providing secure housing and development opportunities.
GENUINE OCCUPATIONAL REQUIREMENT
In accordance with the Equality Act 2010, Schedule 9, Part 1, it is a genuine occupational requirement (GOR) that the post holder is female. This requirement is essential for the role - please read page 5
KEY RESPONSIBILITIES
Support and Resident Care
· Undertake key working responsibilities and continuous assessment of needs and potential risks.
· Create support/action plans based on assessments, reflecting available services and resources.
· Provide emotional and practical support to residents in distress or crisis
· Work empathically with residents presenting complex needs such as mental health issues, substance misuse, and safeguarding concerns
· Remain calm and professional when dealing with emergencies and incidents
Safeguarding and Serious Incident Reporting
There is a clear duty to follow LBL’s safeguarding protocols, including timely reporting of serious and notifiable incidents to the appropriate authorities and participation in safeguarding reviews if required. Night staff will be trained in recognising and responding to safeguarding concerns, including domestic violence and abuse, and understand the escalation routes within the partnership framework.
Safety and Security
· Ensure resident safety by implementing visitor procedures and preventing unauthorised access.
· Conduct health and safety checks and patrols around the building and exterior.
· Monitor CCTV, address antisocial behaviour, and complete relevant reports
· Report repairs and any health and safety issues
Incident and Emergency Procedures
Night staff must be familiar with emergency protocols, including fire safety, evacuation, and business continuity plans, ensuring resident safety and compliance with statutory and contractual requirements.
Administrative Duties
· Update INFORM with relevant details of all resident interactions during shifts.
· Maintain accurate and comprehensive resident records to professional standards.
· Encourage residents to pay rent and ensure rent accounts are managed effectively.
Housing Management and Property Standards
Night Waking Support Workers must conduct regular health and safety checks, report repairs promptly
Professional Development
· Engage in learning and development activities to increase knowledge and skills.
· Develop the ability to defuse and de-escalate challenging behaviour with personal safety awareness.
· Adhere to MPMTs Policies and Procedures
Compliance with Policies and Procedures
Night Waking Support Workers must adhere to all relevant policies and procedures, including those relating to confidentiality, complaints, whistleblowing, business continuity, and professional boundaries.
PERSON SPECIFICATION
Essential Requirements
· Desire to support, equip, and meet the needs of MPMT's residents
· Experience working with vulnerable individuals
· Ability to work with various stakeholders in a community-focused environment
· Female, as per the Genuine Occupational Requirement
Additional Requirements
· Enhanced DBS check before employment
· Provision of two professional references
· Valid Right to Work for the UK (MPMT is not a sponsoring organisation)
This is not an exhaustive list of duties and responsibilities, which may be subject to change according to the needs of MPMT.
ROLE PURPOSE
You will be part of a team helping to transform lives by enabling young people to manage their licenses and move towards greater independence within the community. This role requires knowledge of supporting individuals with complex needs using trauma-informed approaches and working in a Psychologically Informed Environment. The service operates 24 hours a day, 7 days a week.
GENUINE OCCUPATIONAL REQUIREMENT
In accordance with the Equality Act 2010, Schedule 9, Part 1, it is a genuine occupational requirement (GOR) that the post holder is female. This requirement is essential for the role due to the following reasons:
1. Privacy and Dignity: The role involves working closely with female residents during sensitive hours (evenings, nights, and weekends) where privacy and dignity are paramount. Female residents may feel uncomfortable or distressed receiving support from a male/male presenting worker during these times, especially in situations involving personal care or emotional vulnerability.
2. Safety and Trust: Many of the residents may have experienced trauma, including domestic violence or abuse, often perpetrated by males. The presence of a female manager helps create a safe and supportive environment where these individuals can feel secure and trust the support being provided.
3. Legitimate Aim: The requirement ensures that the MPMT can maintain its commitment to providing gender-sensitive services tailored to the needs of vulnerable females. This aligns with the legitimate aim of protecting residents’ well-being and mental health.
4. Proportionality: The occupational requirement is a proportionate means of achieving the legitimate aim, as it directly addresses the needs of residents in a way that cannot be achieved through alternative measures, such as reallocating duties or employing male/male presenting staff for this role.
This GOR has been carefully considered to ensure compliance with legal standards under the Equality Act 2010 and is applied only where it is essential for fulfilling the primary responsibilities of this specific role.
ADDITIONAL REQUIREMENTS
- Completion of an enhanced DBS check before employment.
- Provision of two professional referees.
1. This role is for female-only applicants.
2. Unfortunately, we are inaccessible to wheelchairs.
3. We require at least two professional references.
The client requests no contact from agencies or media sales.
Thank you!
About the role:
If you are driven by the belief that everyone deserves the chance to rebuild their life, this is your opportunity to play a pivotal role in transforming that belief into reality. We are looking for an Assertive Outreach Worker to join us (on an up to 12 months maternity cover), stepping into a position that blends leadership, creativity and direct impact. In this role, you will hold a caseload of 15 clients across Westminster and temporary accommodation sites in boroughs across London, working as part of a close-knit, specialist team alongside four other Assertive Outreach Workers, a manager and a psychologist. Together, you will operate within psychologically and trauma-informed approaches, ensuring every interaction is purposeful, respectful and geared towards helping our clients take the next steps in their journey.
Your day will be as varied as it is rewarding - guiding clients to sustain their tenancies, improve their physical and mental wellbeing, engage with substance use support services, and access routes into employment. You will cultivate strong partnerships with local agencies, from statutory services to specialist providers, ensuring no opportunity for progress is missed. You will also play a crucial role in assessing needs, identifying risks and maintaining accurate, meaningful records that help shape the support we provide. This is not just a chance to change lives on an individual level, but to be part of a national project pioneering new techniques to improve outcomes for people facing complex challenges around substance use.
At Single Homeless Project (SHP), we believe that our people grow as our impact grows. This role will immerse you in innovative practice, expose you to expert collaboration, and offer opportunities to develop your skills and experience in ways that can shape your career for years to come. The work you do here will ripple far beyond the people you directly support - strengthening communities, influencing practice across the sector, and helping to build a London where homelessness is not a barrier to a better future.
About you:
- Understanding and experience of working with the issues faced by people who experience mental ill health, substance use issues, and who have offending histories, in accessing the appropriate support from services.
- A working knowledge of best practice to support individuals who may be classified as ‘experiencing multiple disadvantage’ including Trauma Informed Approaches.
- Experience working as part of a multi-agency partnership to address complex problems and bring about positive change.
- Familiarity with relevant housing, health and social justice legislation, policy and best practice relevant to systems change and people with multiple needs.
- A good and current understanding of safeguarding issues and procedures.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important Info:
Closing Date: Sunday 7th September at midnight
Interviews: Tuesday 16th September in Kings Cross at SHP Head Office
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed.
Registered Charity
501 - 1000
Preventing homelessness, transforming lives.
The client requests no contact from agencies or media sales.
Thank you!
At Bookmark, our vision is simple yet powerful: we want every child to read. We believe in the transformative power of reading and the impact it has on children’s futures. Our flagship service is a volunteer-led reading programme; volunteers will read with students for two thirty-minute sessions weekly. We currently support over 150 schools with a volunteer network of around 1500 volunteers delivering over 40,000 reading sessions every year. Volunteers are the heart of our mission, helping us deliver our One-to-One Reading Programme.
The Role
As a Volunteer Support Executive, you’ll play a vital role in ensuring a positive, rewarding experience for our volunteers while helping us make a real difference in children’s lives. This is an extremely busy and varied role as we help prepare volunteers to deliver impactful sessions and support them in the booking process.
As a Volunteer Support Executive, you will:
- Support volunteers at every stage of their journey, from application and onboarding to ongoing engagement.
- Develop a thriving volunteer community, fostering satisfaction, retention, and collaboration.
- Act as the primary point of contact, providing empathetic and effective support for volunteer inquiries.
- Manage the recruitment pipeline for high volumes of volunteer applicants, ensuring all processes meet regulatory compliance requirements and uphold high standards of applicant quality.
- Drive continuous improvement by analysing feedback, refining processes, and enhancing the volunteer experience.
- Collaborate across teams to ensure our volunteers are equipped to help children succeed.
We’re seeking someone who is:
- A natural communicator: Clear, confident, and empathetic in both verbal and written communication.
- Organised and proactive: Capable of managing multiple tasks in a fast-paced environment.
- Detail-oriented: A structured thinker with exceptional attention to detail.
- Results-driven: Motivated to meet personal and team goals.
- Adaptable: Flexible and curious with a positive, professional attitude.
- Data-savvy: Comfortable working with systems like Microsoft Office (Outlook, Excel, Word) and analysing data to inform decisions.
Bonus Points:
- Experience with Salesforce or SharePoint.
- Familiarity with safeguarding practices.
- Background in high-volume customer service, recruitment, or call centres.
Why Join Us?
At Bookmark, you’ll be part of a mission-driven team passionate about changing lives. We offer:
- A flexible, inclusive working environment that values work-life balance.
- Opportunities to contribute your ideas and make a meaningful impact.
- A chance to grow professionally while supporting a cause you’re passionate about.
Location: Hybrid working with one day a week in Bookmark Head Office (SW1Y, 4LR).
Contract type: Permanent, part-time
Salary: £16,204.50 (£27,007.50 FTE)
Hours: 22.5 hours or three days a week (across Monday-Friday). We are open to working patterns including split days or working school hours, and this can be discussed at the interview stage.
Deadline: 25th August 11:59pm
Registered Charity
21 - 50
We promote a reading for pleasure culture in primary schools, focusing on supporting children in the most disadvantaged communities.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Deputy Service Manager
Location: Based across 4 residential services based in Croydon (11 minute walk from East Croydon station) you will need to be able to travel between sites during the night shift to provide full managerial support. Access to own transport is ideal. Please note that unfortunately this service does not have step free access
Salary: £30,200
Shift Pattern: 37.5 hours per week, supporting the night team who predominantly work Monday to Sunday 20:00 - 08:00, you will work within these hours, as well as daytime hours to attend trainings and meetings. You will also take part in our out of hours on call rota.
Please note that this is one of two positions within the service. We also have a day time role available. Please type 286319 into our careers site search tool to view the other role.
About the role
We're looking for a Deputy Service Manager to join our residential service based in Croydon. You will support the Service Manager to provide leadership and line management to a team of Night Recovery Workers and Night Concierge which totals around 10. You will be present to ensure a quality service is delivered 24 hours a day, working closely with the day teams to ensure quality handovers.
You will provide general leadership to the team so they feel empowered to be productive and perform well within their roles, supporting a service which focuses on Forensic Mental Health for 27 people across 4 sites in Croydon. The teams support our residents with person centred support to empower them to overcome their personal barriers with their mental health, and have greater independence and fulfilled living.
Some key responsibilities include:
- Line Management including providing support and guidance, conducting support and supervisions, and ensuring duties are carried out effectively
- Support with the operational delivery of the service
- Risk Management ownership, ensuring processes and policies are followed
- Property and Housing Management; ensuring the accommodation meets our requirements and is safe to live in
About you
We are seeking a passionate, driven and motivated individual to lead the service in a trauma informed and inclusive way. You will have knowledge around the Mental Health complexities that residents can face, and have a can-do attitude which can help empower the team to deliver their KPI's. We look for:
- Experience in working with people who have enduring mental health and complex backgrounds
- Ability to motivate and empower a team to achieve KPI's
- Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
- Willingness and ability to work flexibly to meet service needs
- IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, microsoft, ATS, HR systems, and other types of organisational software
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Discounted tickets for music events, shows, sports and more through Tickets for Good
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
- Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
- Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation.
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Registered Charity
101 - 500
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
| Position | Support Line Manager
| Salary | £37,000 per annum pro rata
| Contract type | Part-time, Permanent
| Remote/Hybrid | Remote
| Working Days| 3 or 4
| Overview and key points on the role | This is a management-level role and will involve working lone shifts during evenings and weekends to provide support to Support Line Workers and volunteers during their shifts. Support Line Manager duties will also include line-managing a team of Support Line Workers, the development and delivery of training, supporting the development and implementation of policy and processes. A key element of the role is safeguarding children and adults at risk who may call us. We will provide the successful candidate with: ● Monthly clinical supervision and line-management supervision. ● A salary of £37,000 (pro rata). ● Regular CPD and developmental opportunities. ● NEST pension scheme; 3% employer contribution and 5% employee contribution. ● Travel loan and cycle to work scheme. ● Holiday pay equivalent to annual leave. ● Access to a range of benefits including My GP Anytime, My Employment Assistance Programme, My Online Health Assessments, My Perks and The Health Shield scheme.
| REQUIRED UNLESS CONFIRMED WITH THE PEOPLE TEAM| The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. RCSL is an equal opportunities employer, and we are particularly keen to receive applications from women underrepresented in management and leadership roles in the violence against women and girls movement. All positions are located in the UK and require the right to work in the UK.
| How to apply | Please apply with an up-to-date CV and cover letter (of up to 1000 words) identifying how you meet the essential and any desirable qualifications, skills and experience
If we receive a sufficient number of suitable applications, we reserve the right to close the position before the advertised closing date.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Deputy Service Manager
Location: Based across 4 residential services based in Croydon (11 minute walk from East Croydon station) you will need to be able to travel between sites to provide full managerial support. Access to own transport is ideal. Please note that unfortunately this service does not have step free access
Salary: £30,200
Shift Pattern: 37.5 hours per week, Monday to Sunday between 08:00 - 20:00, you will work within these hours, as well as some evenings and weekends hours to ensure 24 hour seamless service delivery alongside the team. You will also take part in our out of hours on call rota.
Please note that this is one of two positions within the service. We also have a night role available. Please type 286320 into our careers site search tool to view the other role.
About the role
We're looking for a Deputy Service Manager to join our residential service based in Croydon. You will support the Service Manager to provide leadership and line management to a team of Recovery Workers, Engagement Workers, and other frontline care and support staff. You will be present to ensure a quality service is delivered 24 hours a day, working closely with the night teams to ensure quality handovers.
You will provide general leadership to the team so they feel empowered to be productive and perform well within their roles, supporting a service which focuses on Forensic Mental Health for 27 people across 4 sites in Croydon. The teams support our residents with person centred support to empower them to overcome their personal barriers with their mental health, and have greater independence and fulfilled living.
Some key responsibilities include:
- Line Management including providing support and guidance, conducting support and supervisions, and ensuring duties are carried out effectively
- Support with the operational delivery of the service
- Risk Management ownership, ensuring processes and policies are followed
- Property and Housing Management; ensuring the accommodation meets our requirements and is safe to live in
About you
We are seeking a passionate, driven and motivated individual to lead the service in a trauma informed and inclusive way. You will have knowledge around the Mental Health complexities that residents can face, and have a can-do attitude which can help empower the team to deliver their KPI's. We look for:
- Experience in working with people who have enduring mental health and complex backgrounds
- Ability to motivate and empower a team to achieve KPI's
- Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
- Willingness and ability to work flexibly to meet service needs
- IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, microsoft, ATS, HR systems, and other types of organisational software
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Discounted tickets for music events, shows, sports and more through Tickets for Good
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
- Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
- Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation.
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Registered Charity
101 - 500
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
Thank you!
Location (UK): Office Hybrid* - London
Benefits: Read more about the excellent benefits we offer on our website
Travel: Occasional travel to other Versus Arthritis offices
Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.
We’re seeking a Supporter Journey Officer to join our Innovative and Performance team, supporting the work of the Income and Engagement directorate by delivering an inspiring and impactful programme of stewardship to our contactable community.
It is an increasingly exciting time to join Versus Arthritis, a leading national charity delivering world class research and services, and campaigning on issues that matter most to people with arthritis.
The Supporter Journey Officer is a new role within the Supporter Journey team. This role will suit a proactive team player who has experience in the fundraising sector together with a keen interest in, and knowledge of, supporter experience and stewardship. Strong communication skills – both written and verbal - are a must.
About the role
As the Supporter Journey Officer, you will assist the Supporter Journey Manager with the development and elevation of an integrated supporter journey programme at Versus Arthritis, ensuring our contactable community receives a consistent and highly engaging supporter experience, which builds loyalty and inspires action.
This will include delivery of audience focused, integrated organisational journeys that build on our highly motivated community of supporters, based on shared values. These journeys will be managed across our platforms and audiences to significantly grow our voluntary income and lifetime value. You will be responsible for the delivery of communications across channels, including email, post and text messaging, ensuring accurate and timely implementation of agreed communications.
Central to increasing loyalty and inspiring positive action from our audience, we share the extent of the work being done by Versus Arthritis for the 10 million people in the UK living with arthritis. Alongside product managers, you will work to optimise in-product journeys across the organisation through consultancy and shared learning. You will work collaboratively with the head of department and other directorate colleagues to create and embed a fundraising and engagement culture across the organisation.
A key part of the role is to provide practical, administrative support and to lead on facilitating the collection of insight evaluation and future development, ensuring this supports team performance and learning. We’re a small and dynamic team at the forefront of innovating the charity’s Income and Engagement directorate.
This is a unique opportunity to shape how we communicate with our supporters across multiple channels – including email, post and SMS – ensuring that everyone who interacts with Versus Arthritis feels valued, inspired, and connected to our cause.
About you
If your knowledge, skills and experience include the following then we’d love to hear from you:
- Experience writing in different styles and producing content for different audiences.
- Experience delivering audience focused engagement strategies and communications, with excellent copywriting skills.
- Creative and curious, excited to research and test new ways of engaging with supporters, with an appetite to learn about approaches from across and beyond the sector.
- Strong data analysis and problem-solving skills, with an audience and insight-led approach, keeping the supporters’ best interests at the heart of decision-making.
- Excellent stakeholder management skills and the ability to engage with and influence others, both internally and externally, in person and in writing.
- A proactive ‘can do’ attitude and desire to learn and develop as the team’s influence and input grows.
- The ability to work on different priorities and manage time effectively to meet deadlines.
- An interest in improving the lives of people with arthritis and the willingness to gain knowledge of arthritis and musculoskeletal conditions.
*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.
Benefits
Your excellent benefits include:
- Flexible hours, environments and working practices to promote a healthy work/life balance.
- Health and wellbeing support – including the Employee Assistance Programme (free confidential 24/7 support with mental health, legal and financial queries).
- Simplyhealth cash plan.
- Supportive and inclusive culture, with a wide range of employee networks and support groups available to join.
- Learning and personal development opportunities.
- Competitive annual leave, with the option to buy/sell up to five days per year.
- Generous pension plan, with employer contribution of up to 10%.
- Life Assurance plan (4 x salary).
You must be based, and hold the right to work, in the UK to apply for this position.
Application deadline and shortlisting
- We advise candidates to apply early as we reserve the right to close applications ahead of this date.
- Only shortlisted candidates will be contacted.
We do not wish to receive contact from agencies or media sales.
Please note that we do not use Artificial Intelligence (AI) during our recruitment and selection processes, and we would respectfully ask that you also refrain from using AI during the selection process. Whilst we do recognise that AI may be a beneficial tool for some when aiding research and preparation for an application or interview, we want to maintain a fair, inclusive and positive recruitment experience at Versus Arthritis where candidates can feel supported to demonstrate their experience, knowledge, and skills without the use of AI generated answers.
Interview
Interview date is to be confirmed.
As a Disability Confident Employer, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.
The client requests no contact from agencies or media sales.
Thank you!
About the Role
We are looking for a Cleaner to join our Team.
Our 627 sqm facilities host over 40 members and staff each day, providing a vibrant space for support services, creative projects, and events. As our Cleaner, you will be responsible for the cleaning and general upkeep of the centre and offices of Headway East London. You will play a vital role in maintaining a welcoming, clean, and safe environment for our community. Your work will ensure that our centre is not only a functional space but a place where people feel valued and cared for.
Principal Duties and Responsibilities
- Working with an agency cleaner to perform cleaning duties as per the cleaning schedule, to ensure satisfactory levels of cleanliness throughout the building.
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Contribute towards retaining our 5 Star rating kitchen standards by supporting the kitchen team with post lunch cleaning.
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Work flexibly to support with ad hoc cleaning around out of hours events.
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Update the admin team when supplies of consumables are running low, ensuring that basic supplies are always available.
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Update the Admin and Premises Manager with any observation of health and safety risks and concerns.
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Assist the Admin and Premises Manager to improve and maintain our health and safety standards.
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Secure the building at the end of the day.
Key Relationships - Internal and External
Internal: Centre based staff, Caretaker, Managers, Members
External: Agency cleaners
Other
Apply the Headway East London values and behaviours to every aspect of the role at all times.
Protect and enhance the interests and reputation of Headway East London internally and externally.
Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability.
Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Supportworker
Location: Heather Lodge - London Borough of Tower Hamlets
Salary: £28,808.00
Hours: Hours: 40 hours per week including weekends
Contract: Permanent
PRHA is a great place to work – Our award winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness.
As an IIP Gold standard employer we value our staff and commit to develop their skills and support them in their important work.
Bring your enthusiasm and your desire to make a difference to the lives of homeless people.
Do you have the commitment and values to make a real difference to the lives of people Mental Health? Are you passionate about empowering people to improve their quality of life, while supporting them to realise their hopes, dreams and aspirations?
PRHA provides high quality, person-centred support to people with mental health and other support needs. The support we offer is tailored to the individual client’s needs and wants, whilst encouraging independence and community engagement.
We are looking for
· A calm, resourceful and energetic individual who is highly motivated, hardworking and keen to support people with mental health in a proactive and holistic manner.
· Skills in positive communication and engagement, and will be able to demonstrate unconditional positive regard for all our service users.
· Ability to support people to maintain a healthy state of wellbeing, mentally, physically and emotionally.
· Willing to embrace all aspects of the role including, but not limited to, providing support with domestic tasks, and supporting individuals to access work, education and social opportunities.
· You will be required to work in a flexible manner, on a roster basis, which will include evenings, weekends and sleep-in shifts. Previous experience, whilst desirable, is not necessary
What we offer
We offer our staff a generous benefits package, which includes:
· Pension Scheme – We offer a group stakeholder pension scheme with 2% employer's contribution, employee contribution is 5%
· Holidays - Employees receive up to 22 days annual leave plus bank holidays rising with long service
· Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health& wellbeing
· Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.
· Season Ticket Loans – We offer interest-free season ticket loans after successful probation
· Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.
It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.
Thank you!
Harris Hill are delighted to be working with a wonderful charity to recruit for the Supporter Acquisition Manager in order to lead the growth of the charity individual giving programme.
In this role within the Public Giving and Communications team, you’ll take ownership of the supporter acquisition strategy, developing campaigns that bring new supporters on board, inspire them to take action, and deliver long term value. You'll work across a mix of digital and offline channels, guiding media strategies, creative development, performance analysis, and budget management.
If you're a data led marketer who’s confident managing budgets, optimising campaigns, and leading cross functional projects, this role offers the opportunity to contribute meaningfully to global change.
As a Supporter Acquisition Manager you will:
- Lead the long term supporter acquisition strategy in line with wider fundraising objectives
- Forecast campaign performance and long term ROI, modelling audience journeys
- Collaborate on integrated campaign planning across owned, earned, and paid media
- Manage supplier procurement and contract negotiations for acquisition services
- Define and track KPIs to monitor campaign effectiveness
- Oversee end-to-end delivery of acquisition campaigns across all relevant channels
- Develop or commission high quality creative and copy for campaign assets
- Monitor and optimise campaign performance in real-time
- Manage external agencies, freelancers, and internal contributors
- Work with data teams to ensure selections and targeting are audience appropriate
- Support innovation and product development within the public fundraising portfolio
- Contribute to the organisation’s digital transformation, particularly through acquisition touchpoints like the website
To be successful, you must have experience:
- Leading customer or supporter acquisition campaigns, including large budgets
- Deep understanding of digital and direct marketing strategies
- Strong project management skills from setup through delivery and evaluation
- Experience working with creative, media, and data suppliers
- Understanding of fundraising compliance, including GDPR and data protection
Salary: £45,000- £48,000 per annum
Location: London, hybrid working 2 days in the office
Contract: Permanent
Closing date: 22nd August at 8am
Interview: TBC
Recruitment process: Cv and Supporting Statement to
If this sounds like you, then please do get in touch ASAP!
Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Thank you!
Home-Start London is seeking a dynamic and driven Partnerships & Projects Coordinator to play a pivotal role in growing our impact across the capital. In this varied and rewarding role, you’ll work closely with our network of local Home-Starts, developing and managing partnerships and generating income to support and extend Home-Start services. Your work will directly help secure vital income and drive collaborative initiatives that ensure every child has the best possible start in life. If you’re a skilled relationship builder, confident fundraiser, and organised project manager with a passion for making a difference, we’d love to hear from you.
What you’ll do:
- Proactively seek out, develop and manage new partnerships, generating income to support and extend Home-Start services
- Support the Operations Coordinator to manage existing consortia projects, ensuring quality and meeting targets
- Deliver timely reporting for internal and external stakeholders
- Lead on planning and delivery of network events, showcasing Home-Start’s work and impact for children and families
- Regularly engage with local Home-Start teams, from co-designing new projects to providing training and support with local fundraising efforts
- Work with HSL’s Communications Lead and local Home-Start teams to develop external communications that showcase Home-Start’s work, including content for website and socials
- Ensure compliance with partnership governance procedures, funding agreements, and internal policy
- Maintain accurate record keeping for all partnerships and projects
- Provide administrative support to the team, supporting efficient operations
- Manage volunteers as required, ensuring that they are happy, effective and well supported
- Any other duties that may be reasonably requested of the postholder
What we’re looking for:
- An excellent relationship builder, skilled fundraiser and strong project manager
- Confidence in engaging and inspiring a diverse range of stakeholders
- Strong written and verbal communication skills
- Strong administrative skills, including maintaining accurate records and supporting operational processes
- Proactive, solution-focused and adaptable, able to embrace new challenges and changing priorities effectively
- Passionate about Home-Start’s mission to ensure every child has the best start in life
- Confident in using MS Office, including Excel
- Commitment to, and understanding of, safeguarding, equal opportunities and maintaining confidentiality
- An understanding of the small charity sector, including funding landscape (knowledge of and networks in London an advantage)
- Knowledge of /experience in early years and family support service
This job is home-based but will require regular travel in London.
The client requests no contact from agencies or media sales.
Thank you!
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
This role will manage the delivery of services for people with primary breast cancer. You will be responsible for implementing business plans, maximising access and take-up of services, and ensuring high quality delivery. You will manage the work of a team of Breast Cancer Now staff and contracted facilitators based across the UK. Current services include Moving Forward in-person and online services, and our Speakers Live service.
About you
You care that people with breast cancer are supported to live well.
You’ll be experienced in managing people (including dispersed staff), you’ll have the confidence and skills to lead and drive forward growth. You’ll enjoy working collaboratively with others and can communicate effectively with a diverse range of people, both orally and in writing. You’ll have experience of managing support services and implementing protocols and processes, striving to implement and maintain the highest standards.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions, please contact the Breast Cancer now recruitment team.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date Wednesday 27 August at 9am
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
Interview dates
First round: 8 September 2025 (in person at our London office)
Second round: 12 September 2025 (online)
Thank you!
Women at the Well is a support service for women based in the King’s Cross area of central London. We provide practical support and advocacy to women facing a wide range of disadvantages, and we have a specialism in working with women whose lives have been affected by prostitution and/or sexual exploitation. We are trauma informed, holistic and woman-centred. We deliver our mission through three interconnected services:
1. A women only drop-in service
2. An advocacy service
3. An outreach service
We take referrals from many external partners and while we have a hub-centre in Kings Cross we are a pan-London service.
Women at the Well has supported thousands of women over more than twenty years work in London. We see the complex ways in which women’s inequality, racism, disability and poor health, educational disadvantage, trauma in childhood, migration and the hostile immigration environment can all lead to significant social and economic disadvantages and harm. As well as providing tailored support, we aim to speak up for the rights of women to live lives free from abuse.
Job purpose:
The Head of Services role is critical to leading the delivery of the best possible support to the women who use our services. The Head of Services has lead responsibility for continuous review of the effectiveness of our services and whether they are meeting women’s needs. She needs to be in touch with what is happening in the lives of the women using our services.
We are looking for a strategic thinker who can shape and lead the future direction of our service, ensuring it continues to meet the complex and evolving needs of women affected by sexual exploitation. This person will have the vision to identify what needs to change and the leadership skills to drive that change with confidence and clarity.
They will be an empowering leader, capable of inspiring and supporting a skilled team of support workers and volunteers who are engaged in emotionally demanding work and who rely on strong, compassionate oversight. A deep understanding of the risks faced by the women we support—and a commitment to reducing those risks—must be at the heart of their approach.
§ Closing date: 15 September 2025
§ Interview date: 25 and 26 September
For full job description and application process on our website and below.
The client requests no contact from agencies or media sales.
Thank you!
Join Addiction Family Support
Addiction Family Support is the leading UK registered charity for people affected or bereaved by a loved one’s harmful use of alcohol, drugs, or gambling, supporting over 3,500 people each year.
The Role: Services Manager
As Services Manager at Addiction Family Support, you will coordinate the development and delivery of our core services – ensuring they run smoothly, meet high standards, and continue to evolve in response to the needs of the people we support.
You’ll line-manage our team of part-time Family Support Workers and work closely with staff and volunteers across our helpline, one-to-one and group services, and training provision. This is a flexible, part-time role (with potential to grow) for someone who’s confident supporting teams, shaping services, and working with care, clarity, and compassion.
Your responsibilities will span service coordination, team management, safeguarding, and helping us pilot new services – all with the aim of reaching more people affected or bereaved by a loved one’s harmful use of alcohol, drugs, or gambling.
This is a remote role with quarterly team meetings in London. You’ll need to be comfortable working independently while staying actively connected to our supportive and collaborative team.
Responsibilities:
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Line-manage our team of seven part-time Family Support Workers.
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Coordinate and support the day-to-day delivery of services across helpline, one-to-one and group support.
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Help develop, pilot, and evaluate new services to meet emerging needs.
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Support the development and implementation of key policies and procedures.
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Act as one of two Designated Safeguarding Leads (training provided if needed).
Join Our Team of Change-Makers
Are you ready to make a difference? We're on the lookout for vibrant, enthusiastic, proactive and collaborative individuals with the right skills and experience to become part of our incredible charity.
Be Part of Something Special
Our clients' continuous positive feedback speaks volumes about the impact of our work, and we take immense pride in it. Emilia Fox, one of our dedicated Patrons, stands with us in our mission.
Join an Award-Winning Journey
This is your chance to become part of an award-winning charity where every day is an opportunity to contribute to the greater good. If you're seeking a dynamic environment filled with compassionate individuals dedicated to creating positive change, we invite you to apply or reach out with any enquiries.
Registered Charity
21 - 50
Supporting people affected or bereaved by a loved one's harmful use of alcohol, drugs or gambling.
The client requests no contact from agencies or media sales.