Supporter Services Officer Jobs

Location: Hybrid working part London Office (Islington, London) part home work. The post holder will work a minimum of 1 day per week in the office.

Salary: £40,450 per annum  
Hours: 35 hours per week 

Closing date: Tuesday 19 November 2024 at 10.00am 

Interview date: Thursday 28 November 2024 

This is a full-time permanent position. 

Please note that we reserve the right to hold interviews earlier so please apply as soon as possible. 

Who we are looking for 

You’ll be joining our Fundraising and Engagement team at an exciting time as we leverage our new, global brand to engage and recruit supporters and raise essential funds to power our work.

We’re looking for a strategic, insights-led individual to join our passionate Supporter Marketing & Experience team and lead Individual Giving. The team is on an exciting journey of growth as we prepare to launch a new Membership product to unlock our connected masses and grow our Legacies programme.

With your insight-led approach and direct marketing expertise, you’ll help shape the programme, working closely with the Head of Supporter Marketing & Experience. 

Experience required 

• ​Leading and managing a team

• Planning, managing and evaluating multi-channel direct marketing campaigns for supporter acquisition and retention 

• Planning, executing and evaluating integrated supporter journeys, using digital and email platforms

• Developing and monitoring KPI’s and reporting to drive decision making

• Collaborative working with multiple internal and external partners including fundraising & marketing agencies 

• Planning and managing projects and budgets

• Evaluation and reporting of direct marketing activities

• Working in a recognised database 

About Breakthrough T1D 

Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements

• Flexible working and will consider compressed hours

• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service

• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment

• Season ticket and cycle loan

• Pension scheme

• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates

• Personalised training to suit your career aspirations and professional development 

Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age. 

Survivors of Bereavement by Suicide (SoBS), a respected UK-based charity since 1991, is seeking a compassionate and dynamic leader to guide our mission of providing vital support to adults affected by suicide loss. With a strong network of peer-led support groups and digital resources, we strive to reduce isolation and raise awareness of the unique challenges faced by those navigating this traumatic experience.

Key Responsibilities:

• Drive organizational growth and sustainability while ensuring impactful service delivery.
• Provide operational leadership and serve as the primary spokesperson for the charity.
• Collaborate with the Board of Trustees, staff, volunteers, and stakeholders to foster a culture of empathy and excellence.

Ideal Candidate:

• Proven experience in senior leadership, preferably within the charity, healthcare, or emergency services sectors.
• Exceptional people skills, strategic planning, and financial management expertise.
• A strong advocate for our mission, with the ability to build partnerships and access fundraising resources effectively.

If you are committed to ensuring that no one faces suicide bereavement alone, we invite you to apply and help us empower individuals on their journey of healing.

Head of Advice Services 

Hours: Full time 37 hours (with flexibility to 30 hours as a minimum for an experienced candidate)

Salary: £38,000 - £42,000 (or pro rata as appropriate) depending on experience

Location: Based in one of our 3 offices in Alton, Bordon and Petersfield (and frequent travel across the area) with some home working

Citizens Advice East Hampshire is a local charity providing free, independent, confidential and impartial advice to over 7,500 people every year on the problems they face.  We work as part of a network of around 300 local Citizens Advice members across England and Wales.

We are an equal opportunities employer and encourage applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

The Role:

We are seeking a dynamic and highly motivated Head of Advice Services to lead our dedicated and diverse staff and volunteer team, to develop our advice services and to ensure we continue to deliver high-quality information and advice. Reporting to and working closely with our Chief Executive, this is an exciting opportunity to play a significant role at the very heart of our charity.

As a member of our Senior Management Team, you will be responsible for the day to day running and  future development of our advice operation. You will look to lead advice teams that are able to respond to the changing needs of our community.

You will be able to demonstrate strong leadership and collaboration skills to support an inclusive working environment for our staff and volunteer team, as well as work proactively with a wide range of stakeholders across the district.

The successful applicant will be a confident and positive leader who is energetic, resourceful, and organised. You will relish change and possess substantial operational management experience, ideally within a high performing multi-channel advice service or similar,  preferably with a good understanding of Citizens Advice or similar advice function. Frequent travel to our offices in East Hampshire is essential.

For an application form and further information please contact Citizens Advice East Hampshire

Closing date for applications is Monday 25th November 2024 at 12 noon.

Interviews are expected to be held on Monday 2nd December 2024 in our Petersfield office (GU32 3HH) in East Hampshire.

Please note all successful applicants will be subject to an Enhanced DBS check.

Please note CV’s will not be accepted.

The ideal candidate for the Chief Officer position will have a passion for creativity and community engagement, along with strong leadership, bid writing and strategic planning skills. This role involves overseeing all aspects of the Centre’s operations, including program development, fundraising, and community outreach. 

This role can influence the delivery of the mental health agenda across Greater Manchester and requires the jobholder to be a positive leader and role model for the CLC’s members, employees, and volunteers. 

The Chief Officer will also work on behalf of the Charity to develop and deliver the Vision and Mission through the delivery of the strategic plan, ensuring the CLC’s ongoing sustainability, growth, and success in todays challenging economic environment

Key Responsibilities: 

• Develop and provide strategic leadership and direction to the Creative Living Centre. 

• Develop and implement programs that align with our mission and goals. 

• Oversee budgets, expenditure and management accounts ensuring that income and expenditure is within planned targets. Accountable to the Board of Trustees for the overall financial health of the CLC, including ensuring that new funding opportunities are pursued. 

• Oversee fundraising efforts and build relationships with donors and sponsors. 

• Manage the Centre’s budget and ensure financial sustainability, asset management and risk appraisal. 

• Foster a positive and inclusive community environment. 

• Represent the Centre at public events and in the media. 

• Collaborate with staff, volunteers, and community partners. 

• Ensure all staff are effectively line managed and performance managed

• Take overall responsibility for achieving, monitoring, and reporting on performance against targets in all areas of the CLC’s activities. 

• Report to the Trustee Board regularly on progress against key strategic objectives, providing information and answering for the CLC’s performance. 

• Ensure that the Board operates within statutory and corporate approved frameworks, requirements and guidelines. 

Who are we looking for? 

• Proven experience in a leadership role developing business plans, preferably in a non-profit or community organization ideally a mental health charity. 

• Strong leadership style with line management, team building  experience. 

• Robust knowledge of Charity Governance, Policies, and statutory requirements 

• Strong understanding of creative and cultural sectors. 

• Excellent communication and interpersonal skills. 

• Demonstrated ability to develop and implement strategic plans. 

• Experience in fundraising and financial management. 

• Passion for creativity and community engagement. 

• Experience of working closely with Boards of Trustees, advising, and guiding robust decision making 

• Financial management including forecasting, budget setting and monitoring income and expenditure. 

• Risk strategy and management. 

• Knowledge of Mental Health Strategies both at local, Greater Manchester and National levels highly desirable. 

• Strong organisational skills and ability to prioritise multiple activities/workstreams. 

• Excellent IT skills with ability to prepare reports in Word, spreadsheets in Excel and Power Point 

What you can expect in return 

The role is part-time, 26.5 hours per week. The successful candidate can work the hours in a variable pattern which can suit both parties, subject to agreement with the CLC’s board of trustees. The successful candidate will be required to spend time at the CLC each week. 

Equal Opportunity Employer: The Creative Living Centre is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

Please note, this role is subject to the receipt of a satisfactory Enhanced Disclosure and Barring Service check and references. Applicants must also be eligible to work in the UK. 

South East London Mind have an exciting new opportunity for a Head of Services to lead on supporting and developing our existing services in the London Boroughs of Lambeth & Southwark. This includes the successful and established Counselling Services, Advice & Information Service, Peer Support and Befriending. This exciting new post will also involve taking a lead on local partnerships with both statutory and other voluntary sector organisations.

With experience managing community-based services and of partnership working, you will need to demonstrate that you can motivate teams and individuals, communicate effectively and deliver continuous improvement in service delivery.

The successful candidate will join an established group of Heads of Services who represent us across our other 3 boroughs.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check

Closing date: Sunday 3rd November (11:59pm)

Likely interview date: Monday 13th November

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

This role is a core part of Pecan’s senior leadership team (SLT), working to develop strategic direction and playing a play a key role in the organisation’s aim to transform the lives of the most disadvantaged people in our community.

You will enable Pecan’s frontline team to deliver the highest possible standards of service.  You will have responsibility for Employment Support, Southwark & Lewisham Women’s Service and Together community projects. This role also oversees Marketing & Communications and Partnerships. It will work closely with the Fundraising Manager and is the Safeguarding Lead and the Equalities Lead

When working for Pecan, you can expect to become a valued member of a diverse and supportive team. In addition to a place in our 35-year legacy, you will receive a generous holiday allowance, pension contribution and life assurance cover. You can also expect regular team meetings and social opportunities, and a variety of other benefits as outlined in our recruitment pack.

Main Responsibilities:

• To play a significant role in the pastoral care and wellbeing of staff and volunteers ensuring they feel supported and safe at work and have access to wellbeing support
• To develop and deliver services supporting women affected by the criminal justice system and for local women seeking support, information and community.
• To develop and deliver contracted services to enable people to gain employment.
• Expand the offer to reduce isolation and increase community cohesion as well as tackle some of the barriers facing people.

Key Requirements (specific skills, qualifications required):

• Strong experience of managing contracts. 
• Experience of managing staff and volunteer teams.
• A strong understanding of the community, employment, women’s or criminal justice sectors.
• Experience of establishing new contracts.

Desirable knowledge/expertise

• An effective networker.
• Experience of the voluntary and community sector.
• Experience of working across a spectrum of church cultures and types.
• Experience of organisational development.

Please read the Recruitment Pack containing the Job Description for more information. To apply please submit the following:

• CV
• Covering Letter, no more than 2-sides of A4 paper, expanding on your passion for this area of work and describing how you meet the Job Description/Person Specification, as set out in the Recruitment Pack.

Closing Date: Wednesday 6th November 2024, 9am

Interview Date: Week commencing Monday 11th November 2024, Details TBC.

Start Date: ASAP

Please note that applications that do not contain BOTH the CV and Covering Letter as described above cannot be considered. Candidates that have not been contacted by the interview date or within 2 weeks of submitting an application if it is an open recruitment, have not been shortlisted for interviews.

At TreeHouse School, we're looking for a SEND Officer to join our team.

You'll lead the scheduling and coordination of the statutory annual review process and be responsible for planning, organising, minuting and drafting all annual review paperwork. You'll support the effective provision of the school office administration by having regulatory knowledge to meet the needs of TreeHouse School and work closely with the reception team where required to support a variety of stakeholders.

You'll liaise closely with the school based Transdisciplinary Team staff, including class teachers, OT, SaLT, PBS specialists as well as outside agencies. You'll manage and organise pupil appointments, including informing parents/carers. You'll manage diaries/Outlook calendars, make appointments, book meetings and training rooms, whilst also being responsible for meeting minutes and note taking.

We are looking for someone who has:

• Formal administrative/reception qualification or equivalent experience
• Excellent working knowledge of SEND code of practice and Annual review process
• Experience of working within a similar SEND organisation/school/charity environment
• Experience of using own initiative to plan, organise and manage own workload

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD) and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

This is a part-time position offering flexible hours (21 hours per week) to attract the best candidate. Reporting directly to the Board of Trustees, you will provide strategic and operational leadership to our dedicated team. Your key responsibilities will include:

• Deliver our Strategic plan: Collaborate with the Board and staff  to  implement  our compelling strategic vision for the project, ensuring alignment with our vision, mission and operational objectives.
• Financial Sustainability: Spearhead fundraising initiatives, secure diverse funding streams, and manage budgets effectively to ensure the charity’s  long-term financial health. This will include a strong focus on grants, bid  writing and cultivating relationships with funding partners.
• Operational Excellence: Oversee the effective delivery of all programmes and projects, ensuring high-quality standards and compliance with relevant statutory requirements, policies and procedures.
• Team Leadership: Foster a positive and supportive work environment that empowers staff, promotes professional development, and encourages creativity and innovation.
• Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including local authorities, community partners, parents, families, funders, and the public, effectively communicating the charity’s  impact.

About You:

The ideal candidate will possess a unique blend of leadership skills, experience, and a genuine commitment to our mission. Essential criteria include:

• Proven Leadership: Minimum 2 years of experience in a senior leadership role, ideally within the charity sector, demonstrating successful organisational management, strategic planning, board  and team leadership.
• Financial Acumen: Extensive experience in financial planning, budgeting, bid writing  and securing funding for charitable organisations, with a proven track record in results and diversifying income streams.
• Collaborative Approach: Exceptional interpersonal and communication skills, with a demonstrated ability to build strong relationships, inspire teams, and work effectively with diverse stakeholders.
• Passion for Impact: A deep understanding of the challenges facing vulnerable young people and families, coupled with a genuine desire to make a tangible difference in their lives.

Relevant Qualification: A degree-level qualification (or equivalent) in a business/management related subject or a relevant professional qualification

Role Location: Home Based

People living with Parkinson's value the services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partner organisations. Following an investment of 1.5 million we have the opportunity to build on the quality and reach of our community services. 

About the role 

As members of the Community Directorate we aim to reach out to and support people with Parkinson’s, their families, friends and carers.  We enable the voice of people affected by Parkinson’s to be heard to improve services, inform our priorities and improve decision making locally. 

Through community development we work in close collaboration with our Parkinson’s community to bring change on the issues that matter most to people affected by Parkinson’s.

You’ll provide high quality business support to the Wales Director and team. 

What you’ll do:

• Provide administrative support to the Director of Wales
• Provide first point of contact for all internal and external stakeholders
• Organise online and in-person, internal and external meetings and other events, including booking venues and refreshments, assisting with the production of materials, fulfilling mailings and taking bookings as required
• Work across the team in Wales to ensure our records are up to date on all the current activities we and others support and that these are recorded on the local activity database
• Keep up to date with the directorate’s activities in order to provide clear, accurate information

What you’ll bring:

• Experience of team administration or supporting a senior executive
• Excellent communication and interpersonal skills with the ability to influence and negotiate when required at all levels internally and externally. The ability to communicate in Welsh is desirable but not essential
• Ability to work co-productively with people living with Parkinson’s
• Excellent administration skills, including note-taking, presentation preparation and a positive, assertive and resilient approach to prioritising and juggling varying pressures and conflicting priorities 
• Experience in coordinating multiple projects simultaneously that meet the business requirements

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held on the 22nd November, in person in Cardiff.

We are operating rolling recruitment for this vacancy and reviewing applications as they are received. We reserve the right to close this vacancy when we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

The successful candidate will be required to: 

• live in the area specified (WALES) and be able to travel freely and flexibly around these areas and occasionally further afield without reliance on public transport
• provide their own broadband service with a minimum download speed of 2Mb 
• have a confidential space in which to work

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Senior Marketing Officer (Supporter Activation)
Contract: 10 Months Fixed term contract, Maternity Cover, 35 hours per week

Salary: £39,358 - £41,325 with excellent benefits

Location: London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.

About WaterAid:
Want to make a splash in fundraising? To use your skills to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere? We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as a Senior Marketing Officer (Supporter Activation) in the Activation team to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. 

About the Team: 
The Supporter Activation team sits within the Supporter Marketing team and plays a key role in our successful and innovative fundraising programme. The team is vital to the long-term income growth of the organisation; recruiting new individual givers through audience led communications across a range of activation channels.

About the Role:
As our Senior Marketing Officer (Supporter Activation) you will project lead our highly successful water bill insert campaign (managed in close collaboration with the Water Industry Partnership Team). Overseeing the delivery of these campaigns from briefing through to post-campaign analysis, as well as the development of new ideas to maximise the opportunities offered by this relationship.

You’ll support the Marketing Manager and wider team in the day-to-day development, management and delivery of a number of fundraising campaigns. In particular our successful DRTV programme, managing the relationship with our telemarketing agency and support in planning and delivery of new creative.

You’ll also: 

• Managing our response handling agency to ensure effective conversion of response for our DRTV campaigns through regular monitoring and testing; providing training and development and analysing results regularly. 
• Manage agency relationships; overseeing the management and development of any campaigns from briefing through to post-campaign analysis, collaborating with external partners, taking responsibility for resolving queries, trafficking all stages of the project and escalation of potential problems.
• Help develop and manage expenditure and income budgets. Help create the budget, to monitor monthly management accounts and key performance indicators and to undertake reforecasts as required. 
• Regularly monitor, evaluate and analyse campaigns, providing regular results and recommendations for strategy development based on reviews and analysis.
• Liaise with team leaders and project managers in other departments to identify and implement new cross-working opportunities utilising specialist knowledge and experience in direct marketing. 
• Remain up-to-date about developments in the external market-place and assess the suitability of new, innovative approaches for recruiting supporters to remain competitive.
• Take responsibility for ensuring that all supporter communications are consistent with the WaterAid brand, working closely with the International, Policy and Campaigns, and Communications teams.

About You:

• Successful track record of working in a direct marketing role, including proven experience of planning and executing campaigns across different channels, including digital.
• Experience of managing telemarketing, call handling and large-scale print campaigns
• Experience of managing creative development, including writing creative briefs, working with creative agencies, ensuring the correct sign off procedures are followed, and appropriate stakeholders consulted. 
• Project management experience including identifying opportunities and managing through to implementation.
• Ability to work flexibly and independently, to manage varying competing priorities and meet strict deadlines with often changing priorities.
• The ability to work as part of a team and collaboratively with a diverse group to deliver cross-organisational projects or objectives. 
• Excellent numeracy skills with attention to detail and experience in monitoring, evaluating and analysing campaigns. 
• Strong interpersonal skills and demonstrable experience managing external suppliers.

Although not essential, we also prefer you to have:

• Experience of working in the voluntary / fundraising sector.
• Experience of delivering supporter direct mail and communication programmes.
• Experience managing new product development and/or innovation projects.
• Empathy with and understanding of overseas development issues.

Closing date: Applications will close at 23:59 on Sunday 10th November 2024. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date..

How to Apply: To see the full job pack, please click ‘Apply’. Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format. 

Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have.  We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.  

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

The Senior Programmes Manager will work with the Head of Sector Support and Grants and the CEO to develop and deliver our sector support programmes, including our flagship grants programme that aims to help sustain free legal advice agencies.This role will oversee the development and delivery of our exciting partnerships with other funders and advice sector organisations to support the advice sector. The role will oversee various funded programmes including the development and delivery of our Funder Plus offering.

We are looking for someone who is passionate about access to justice and enthusiasm for our work and commitment to social justice and equal opportunities for all.  You will bring experience or understanding in training and development along with organisational capacity building within the advice sector.

Benefits

• 25 days of annual leave, increasing to a maximum of 31 days with the numbers of years in the organisation (pro-rata for part time) plus bank holidays (pro-rata for part time)
• Hybrid working
• Flexible working options
• Employee Assistance Programme
• Contribution to pension scheme (5% employer, minimum 3% employee)
• Continuing personal development opportunities
• Enhanced maternity/adoption and paternity leave pay

The new CEO will represent the charity across the UK, building strong commercial networks, identifying opportunities for growth, business development and diversification. Furthermore, the role will be ultimately accountable for the operational running of the Association, to ensure legal, regulatory and financial compliance.

The successful applicant must be a ‘people-centred’ leader who believes that success is achieved by enabling others to achieve their potential. Engagement with – and growing of – will be very important. Having a passion for school libraries, children’s literacy and children’s books will be essential. For further details please refer to the CEO Recruitment pack

The Finance Officer will be involved in all aspects of the charity’s financial operations, this is a very broad role. From handling small donations like a child’s pocket money right up to processing large grants.  You will be the first point of call for financial queries and questions arising from our team. You will process purchase and sales invoices, volunteer, and staff expenses.  You will support grant and other fundraising applications, process donations from a variety of different platforms, deal with gift aid and banking. You will need to be an analytical problem solver able to work on your own and as part of our team.

About Resolve

Resolve is a local charity with a lot of heart.

Our purpose is to meet the needs of local people who need substance misuse treatment, are homeless or are experiencing poverty. We help people move to manageable, positive lifestyles where they can contribute and enhance their local community.

We know we make a difference because our clients tell us “I was in deep despair, but I was supported beyond belief. It made me feel a much brighter, bigger person. I don’t feel like a broken mum anymore.”

Alongside high levels of job satisfaction, staff also get generous holiday entitlement, flexible working, ongoing training, free parking and employee wellbeing support.

 About the role

The Fundraising Manager will play a pivotal role in the growth of Resolve. Funded for five years by The National Lottery Community Fund, the Fundraising Manager is central to securing the resources necessary to provide essential Drug and Alcohol treatment services ensuring organisational sustainability.

Resolve is currently reliant on Trusts and Foundations for funding, and you will spearhead efforts to diversify our income streams and expand our donor base.

Your responsibilities will encompass developing and executing a robust fundraising plan, forging strong relationships with key donors and surpassing fundraising targets.

This is a senior role and you will contribute significantly to organisational strategic initiatives, ensuring long-term sustainability and growth.

About you

· Strong evidence of fundraising success with a track record of raising income from donations.

· Experience of developing and delivering fundraising plans, alongside working towards and exceeding targets.

· First class communicator (verbal and written) with the ability to communicate to a range of audiences.

· Proven ability to build strong and lasting relationships with stakeholders and supporters.

· Innovative, bold, ambitious and creative.

· Adept at collecting both data and client’s stories to demonstrate the impact of our work.

Other roles you may have experience of: Business Development Manager, Donations Manager, Community & Events Fundraiser, Relationship Manager

For full details please see the recruitment pack. Apply either through CharityJob or submit a CV and a covering letter outlining how you meet the person specification. The closing date is Monday 4 November 2024, 12pm with interviews on Monday 11 November 2024.