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Top job
Bank Workers Charity, London (Hybrid)
£35,790
Are you empathic and able to work calmly under pressure, with experience of supporting people who are vulnerable? Join our supportive team!
Posted 3 days ago
Top job
Closing in 6 days
Cats Protection, Remote
Up to £42,750.72 per annum plus excellent benefits
Senior Individual Giving Officer
Posted 1 day ago
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PACT (Parents and Children Together), Vauxhall (Hybrid)
Starting salary range of £34,053 - £41,620 for Social Worker, or £39,292 - £48,022 per annum for Senior Social Worker, depending on skills and experience. Plus £3,299 per annum location allowance.
Posted 1 day ago
The Salvation Army, England (Hybrid)
£34,972 per annum (working a minimum of 40% across each month at our London Headquarters) or £31,224 (Less than 40% attendance at our London Office)
As our Digital Experience Officer, you will play a crucial role in shaping and enhancing our digital platforms.
Posted today
World Cancer Research Fund, London (Hybrid)
£32,000 - £35,000 per year
Would you like to contribute to a unique research programme that plays a key role in advancing knowledge about cancer prevention?
Posted 2 days ago Apply Now
Young Enterprise, London (Hybrid)
£25,000 - £27,500 per annum (pro rata)
Seeking a proactive and enthusiastic Volunteering Development Officer to help us create the best possible experience for our volunteers.
Posted 2 days ago Apply Now
Army Cadet Charitable Trust UK, Remote
£29,644 per year
This is an exciting training role in Army Cadet Headquarters responsible for the management of a small administrative support team.
Posted 1 week ago Apply Now
The Royal Marsden Cancer Charity, Sutton (On-site)
£25,650 per year
We’re looking for a highly organised and proactive individual to join our team as the Individual Giving Assistant – Supporter Acquisition.
Posted 4 days ago Apply Now
Closing in 2 days
Thrive at Five, London (Hybrid)
up to £30,000 per year
Communications Officer responsible for raising and enhancing awareness of our work with our stakeholders, national and regional partners.
Posted 1 week ago Apply Now
Closing in 4 days
Family Fund, Remote
£36,399 per year (pro rata)
We are looking for a Partner Engagement Manager to promote the work of Family Fund within the disability sector in Northern Ireland.
Posted 2 days ago
Page 4 of 31
London, Greater London (Hybrid) 14.22 miles
£35,790
Full-time
Contract (1 year)
Job description

Client Adviser Services & Grants Team


Location: Hybrid working (currently two days per week in our London office). 

Contract type: 1 year Fixed Term-Contract, 35 hours a week 

Starting Salary £35,790 per annum

 

 

About Bank Workers Charity

We’re the charity for past and present bank employees and their families – here when life gets tough.

Every year, we help thousands of people navigate challenges like financial problems, mental health concerns, housing issues and more. We do that through free, confidential support – from expert advice and specialist referrals to financial grants.

We believe everyone deserves support when they need it most and we work hard to make sure that happens. If you care about making a real difference to people’s lives, you’ll be in good company here.

 About the role

Our Client Advisers are often the first people our clients speak to – and that first conversation really matters.

Whether someone is facing financial hardship, struggling with their mental health, or unsure where to turn for help, you’ll be there to listen, understand, and guide them through the support we offer.

It’s a varied and rewarding role. You’ll provide advice and guidance, coordinate casework, process grants, and refer clients to our trusted partners – helping them access the right support at the right time.

You’ll be part of a friendly, collaborative team who share ideas, support one another, and care deeply about doing good work. We’ll make sure you’re fully trained, supported, and encouraged to grow.

If you’re empathetic, organised, and want to make a meaningful difference to people’s lives, this could be the role for you.

 

 About you

You’re someone who genuinely cares about helping others – and knows how to listen without judgement.

You have experience supporting people with things like housing, benefits, mental wellbeing or budgeting – or you might come from another role where empathy, problem-solving and clear communication were key.

Some of the people you support may be facing difficult situations, so you’ll be calm under pressure and confident making decisions. And while not every call is as complex, you’ll always have the support of your team.

You’ll be organised, curious, and open to learning. Most of all, you’ll want your work to have a tangible, positive impact on people’s lives.

 

What we offer

We’ve put a lot of energy into being a great place to work. We’re proud of our supportive culture and commitment to equality, diversity and inclusion. There are plenty of learning opportunities, and as a wellbeing charity we aim to be a leader in wellbeing support for our people.

Our benefits include:

· 28 days holiday, plus statutory bank holidays

· 8% employer contribution to Bank Workers Charity’s pension scheme and up to 3% matched with employee contributions

· A wide range of employer funded wellbeing experiences through Heka

· Flexible benefit provision (including Bupa plan, cycle to work, payroll giving and electric car scheme)

· Group Life Cover (three times annual salary)

· Weekly wellbeing half hour

· Employee Assistance Programme

To apply, please review the attached applicant pack, which includes the job description and person specification, and send a CV and a supporting statement. 

In your supporting statement, please tell us (around 100 words per answer):

1. What makes you a good fit for this role? Tell us about the experience and transferable skills you’d bring – particularly anything that relates to the role description.

2. Can you share an example of how you’ve supported someone facing a difficult situation? We’d like to hear how you’ve helped them overcome challenges to do with housing, benefits, debt, mental health, domestic abuse or caregiving.
 

3. Describe a situation where you had to explain something clearly and sensitively to someone who was struggling. How did you approach it?

Closing Date: Tuesday 17th June 2025.

Interview date: Tuesday 24th June 2025
 

Bank Workers Charity is committed to supporting diversity and inclusion and welcome applications from all backgrounds and communities. 

Posted by
Bank Workers Charity View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 27 May 2025
Closing date: 17 June 2025 at 00:00
Tags: Social Care / Development, Housing, Domestic Violence / Abuse, Helpline, Mental Health

The client requests no contact from agencies or media sales.