System manager jobs

37 hours per week / £27,110 per annum / permanent / Monday-Thursday 9-5pm; Friday 9-4.30pm.

 is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

We are looking for a Rent and Housing Administrator to join our small, dispersed Rent Team within Housing and Property Services.

In delivering this role, you will provide a highly responsible administrative service to our colleagues who manage property payment (rent/arrears) collections, lease/housing management and compliance delivery within the organisation.

You will ensure that all internal systems hold accurate and up to date for;

• Rent/former arrears accounts
• Lease and Housing Management information
• Resident information
• Property and Compliance data

This is a dynamic role where you will work closely, building effective communication links across the Asset and Housing Management Team and the Finance Team to enable proactive and effective information posting and up to date property/compliance information.

In addition, you will support the wider Asset Management Team within administrative and system related tasks and work flexibly where necessary to attend team meetings and liaise with colleagues which may include traveling to YMCA DLG sites.

ABOUT YOU: We know that there are great candidates who will not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.

You will already have experience working in a varied administrative role, competent in using software packages (MS Office applications) and rent/ payment databases.

You will be an effective communicator at all levels with both colleagues and external partners, with the ability to self-motivate, work using your initiative and prioritise your workload. You will appreciate the need for an eye for detail, have demonstrable experience of reconciling data and other financial information. 

In addition, you will have a basic understanding of the key risks, challenges and opportunities for young people which may impact on their ability to pay rent, along with a basic understanding of supported housing.

If you would like any further information or an informal discussion about this post, please contact

Should you require any assistance with our application process, please email us at 

CLOSING DATE: Sunday 14 September 2025 at midnight. We reserve the right to close this advert early if a successful candidate is found, so please submit your application as soon as possible.

Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check, along with a reference and background check carried out by a third-party service provider. 

We have an exciting opportunity for an Administrator (known internally as a Service Delivery Assistant) to join the Ashraya Team supporting male victims in London, working 18.75hrs hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability?

Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

As a Service Delivery Assistant you will be:

• Supporting the Domestic Abuse Service Manager to provide a high quality and responsive administrative function for the Ashraya male victims service
• Acting as the first point of contact for enquiries into the service, supporting the wider team and service with general administrative duties
• Responsible for external and internal communications, collating and supplying information to internal and external contacts within deadlines
• Liaising with referring agencies to improve referral information and the referral process for victims
• Updating and maintaining computerised data bases, case management systems and records
• Working with sensitive, confidential and secure data
• Providing general office administration support which could include photocopying, filing, data entry and analysis, ordering of office supplies, processing of invoices, raising purchase orders and minute taking in meetings

You will need:

• Effective verbal/written communication and numerical skills.
• Experience of working in an administrative role and undertaking a variety of administrative duties.
• Experience of working in a client focused service area or setting.
• Experience of providing general office support to a team of professionals.
• Experience of working and adhering to policies, processes and procedures.
• Understanding and knowledge of the requirements relating to safeguarding, confidentiality and data protection.
• Understanding and knowledge of equal opportunities and diversity.
• Good understanding and knowledge of office systems and business support functions.
• Ability to prioritise own workload and deal with competing demands in an organised and methodical manner.
• Excellent IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases.
• Excellent customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences.
• Ability to work on own initiative and with minimal supervision to achieve deadlines.
• Excellent record keeping skills with a focus on quality and accuracy.
• A team player with a flexible working approach.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Birmingham and Solihull Women’s aid have for over 40 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse? 

The region’s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area.  

Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have colleagues offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues.  

We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls. 

This role will work as part of a team to provide emotional and practical support to women and children affected by violence and abuse through our Early Intervention hub and helpline service 

 

BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact our recruitment team.

These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply.  

The closing date for receipt of completed applications is at 12 noon on Monday 8th September. Interviews will take place in the weeks commencing 22nd and 29th September.  

Senior Self-Directed Support Coordinator (Part-Time – 25 hours per week)

Based in Southend | £31,617 - £33,450 FTE (£22,605 - £23,893 pro rata) + benefits

Permanent | Vibrance

Are you passionate about empowering people to take control of their care and support?

Vibrance is a registered charity supporting adults with additional needs across London and Essex. We’re proud to foster a working environment that is inclusive, pioneering, and rooted in integrity.

We’re looking for a Senior Self-Directed Support (SDS) Coordinator to lead our dedicated information, advice and guidance team in Southend.

About the Role

As Senior SDS Coordinator, you’ll manage the day-to-day operations of our Southend-based service, leading a small team and working directly with individuals and families. You’ll facilitate support plans and provide information, advice, and guidance to help people make informed choices about how their support needs are met and how they live their lives.

You’ll also collaborate with local authorities and voluntary sector partners to promote the benefits of SDS and help people achieve positive, person-centred outcomes.

This role is community-based, with time spent at our central Southend hub and in the local area.

What We’re Looking For

We’re seeking someone who is:

• A confident team leader with experience managing or supporting others
• Experienced in providing information, advice and guidance
• Skilled in communication and able to build rapport with a wide range of people
• Organised, detail-oriented, and able to prioritise effectively
• Comfortable collating and presenting performance data 
• Proficient in Microsoft Office and digital tools
• Lived or professional experience of  disability or the social care system

What We Offer

• A comprehensive training programme
• Generous holiday entitlement
• Flexible working options (subject to service needs)
• Casual dress code
• Enhanced maternity and paternity pay
• Pension scheme
• Long service awards
• Access to 24/7 employee assistance scheme
• Commitment to being a Mindful Employer and Positive about Disability
• DBS costs covered by Vibrance

Ready to Apply?

If you’re excited by this opportunity and want to be part of a values-driven organisation, we’d love to hear from you.

Contract: Permanent
Salary: £38,889 per annum ( pro-rata £18, 944)
Hours per week: 18.75 per week
Department: Children & Young People Services
Location: 23 Monck Street, London, SW1P 2AE.
 
Are you passionate about centring lived experience in mental health work and ensuring people’s voices are heard at every level of a charity?
 
We’re looking for someone to coordinate and champion our Lived Experience Advisory Group, a vital part of how we shape services, policies, and strategy at West Central London Mind. You’ll play a key role in ensuring people with lived experience of mental health challenges are meaningfully involved across the organisation, while also finding new ways to engage young people under 18 in a safe, inclusive and ethical way.
 
This is a rewarding and hands-on role where you’ll be the bridge between people with lived experience and our senior leadership, service teams and Trustees. From running group meetings and sharing feedback across the organisation, to safeguarding participants and making sure diverse voices are represented, no two days will be the same.
 
You’ll also contribute to our wider equality, diversity and inclusion (EDI) work, including supporting the delivery of the Patient and Carer Race Equality Framework (PCREF), helping to ensure our services are shaped by those most affected by inequality and injustice.
 
You’ll be the go-to person for:

• Coordinating and promoting the Lived Experience Advisory Group, ensuring it runs smoothly and inclusively
• Supporting group members to participate safely and meaningfully, with appropriate safeguarding and GDPR procedures in place
• Working with the senior leadership team and clinical leads to embed lived experience perspectives into services, campaigns, and strategy
• Recruiting and onboarding new members to the group, in partnership with the People Team
• Ensuring under-18 voices are heard through creative, age-appropriate engagement approachesManaging administration such as agendas, minutes, service user payments, and progress reports for senior stakeholders

 
About you:
 
We’re looking for someone with experience in coordination or engagement roles, and a strong commitment to amplifying lived experience voices. You might have personal or professional experience of mental health challenges and be confident working with a wide range of people, including young people and those from marginalised backgrounds.
 
You’ll need excellent communication skills, a strong grasp of safeguarding and trauma-informed practice, and the ability to work independently while collaborating with teams across the organisation. Most of all, you’ll believe in the power of co-production and want to help shape a fairer, more inclusive mental health system.
 
About us:
 
We’re a leading community-based organisation dedicated to providing outstanding mental health support and clinical interventions across London. Our experienced clinically led teams are focused on directly addressing a range of mental health needs in our communities. We combine innovative solutions with decades of local community knowledge to empower people to live the life they choose. We partner with the NHS and local authorities to deliver clinically driven frontline services with fantastic outcomes. We focus on early intervention and prevention, targeting mental health conditions at the most cost-effective stage, while also supporting people with moderate to severe mental health needs across our communities.
 
REF-223422

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

​

​This is an exciting but critical time to join the team as the charity looks to grow and expand its business development, fundraising and income generation efforts across the organisation. This is an excellent opportunity for a passionate individual with exceptional writing and organisational skills plus an eye for detail, to advance in their fundraising career by supporting our vital work.

Brief role description:

The Senior Individual Giving Officer plays an integral role within the Fundraising team at the Forces Employment Charity (FEC). As part of the Marketing, Communication and Fundraising Directorate, you will be responsible for delivery of the core elements of the individual giving programme, developing engaging products and activity across multiple channels to support income generation, identifying new audiences, optimising responses, growing the supporter base and contributing to the lifetime value of supporters.

​

Interested? Want to know more about the Charity? Check out our website.

​

Eager to know more the role? Have a look at the Job Description attached.

​

​What’s in it for you? Check out the Benefits sheet attached.

​

Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date Friday 22 August 2025.

​

Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. ​If you are an internal applicant, please ensure you have made The People Team aware before applying.

​

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.

​

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

About SPANA

SPANA (The Society for the Protection of Animals Abroad) is the global charity for the working animals of the world. Since our foundation in 1923, we have worked where they work, to support the welfare of working animals, including horses, donkeys, mules, oxen, dogs and camels.

About this role

The Communications and Media Officer, part of SPANA’s Communications and Campaigns team, creates high-quality content and drives impactful communications to support the charity’s mission and raise the profile of working animals in the global news agenda.

The role involves producing engaging written, digital and visual content across multiple platforms, ensuring consistency with SPANA’s brand and messaging. It also includes managing and cataloguing content assets to support the organisation’s ongoing communications needs. Through compelling storytelling and collaboration across teams, the role helps drive awareness, advocacy, fundraising and internal engagement. The post holder will also support the Head of Communications and Campaigns in building and maintaining relationships with high-profile public figures, including celebrities and social media influencers.

Contract, location and salary

This is a full-time (34.5 hours per week), permanent role. SPANA works on a hybrid basis, with staff required to work for 1-2 days per month (or more if preferred) from our London office. Staff must be based in the UK with the current right to work.

The salary for this role is approximately £33,000 per annum subject to skills and experience. SPANA offers a generous package of benefits to employees, including a pension scheme where SPANA contributes 10% if the employee contributes at least 5%, healthcare cash plan and volunteer day.

Further details

Please review the job description for full details on this role including a person specification and information on how to apply. The deadline for applications is 23:59 BST on Monday 25 August 2025. 

InterAct is seeking an innovative and creative Chief Executive Officer to champion the needs of the members through networking, partnership development and fundraising and to ensure that the needs of the members are at the heart of the Charity’s service delivery developments.

Reporting into the Chair of Trustees, the CEO will ensure that the values of the charity are upheld and lead the charity. The CEO will have overall responsibility for the management and administration of the Charity within the strategic, policy and accountability frameworks approved by the Board of Trustees. Together with the Chair, you will enable the Board of Trustees to fulfil its duties and responsibilities for the proper governance of the Charity. The successful candidate will be passionate about helping young people with disabilities to prosper and succeed. 

We are an innovative, enterprising, local Essex based charity that delivers support where needed most – in the heart of the community. This includes weekly youth clubs and inclusive social and leisure activities all year round for children and young adults with learning disabilities and additional needs. We also provide school holiday day trips and occassionbal residentials We enable our beneficairies to have a social life with their peers and give them opportunities to enjoy a wide range of activities, supported by our experienced staff and volunteers.

The successful candidate will have drive, ambition, and have a proven record of networking and fundraising in the charity sector. You will be capable of working collaboratively with local business leaders, other charitable organisations, local authorities, sponsors and benefactors. The CEO will be responsible for the implementation of the strategic plan as well as oversight of general organisational operations such as finance, HR, bid-writing etc. Professional development is encouraged with support for learning opportunities as they arise.

Applications are invited from candidates seeking a full or part-time position. The successful applicant will be supported by a small but very experienced team and will be accountable to the charities Trustees.

Candidates can find further information about InterAct on our website.

We provide hybrid working arrangements, working from home and our office in Chelmsford. Please note, we are soon to move to new offices near Ford End.

Our aim is to be an equal opportunities employer. We welcome applications, regardless of race, colour, nationality, ethnic or national origins, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief. All applications will be considered solely on merit

InterAct is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. The successful candidate will be required to undergo an enhanced criminal records check with the Disclosure and Barring Service.

If you would like more information about the role and the charity, you can arrange an informal discussion with our current CEO by contacting the office.

Job Title: Skills and Employability Adviser

Location: Hastings, covering the East of the County

Salary: £25,497 - £30,476 pro rata, depending on experience

Hours: 22.2 hours per week (3 days per week)

Contract: Permanent, Part-time

Reports to: Youth Employability Services Team Leader

 

 

About CXK

CXK empowers people to succeed in employment, education and training. The charity strives for a fairer society where everyone can grow and realise their potential. “The CXK Way” embodies the following core values:

· Ethical – We work with professionalism, honesty and integrity

· Passionate – We reach out enthusiastically to all who need out support

· Innovative – We inspire, enhance and improve

· Collaborative – We engage, support and share with others

You can click here to learn more about us.

The Youth Employability Service

CXK delivers the Youth Employability Service (YES) across East Sussex, commissioned by East Sussex County Council. We offer information, advice, support and guidance to young people in academic years 12 and 13 who are not in education, employment or training (NEET), helping them to explore their options, plan and then take their next steps. We also work with schools supporting young people in year 11 who are at risk of becoming NEET. Liaising with a range of other services, YES is focussed on supporting young people to achieve their potential.

 

The Team

The YES team support young people from across the county, seeing them at CXK bases, partner venues or in community settings. The team assess and action plan with young people referred to the service, supporting them to understand their options and take steps toward achieving their goals around education, training and /or employment. Working with a wide range of young people, the team approach is focused, creative and persistent, building on young peoples’ confidence and motivation alongside their skills and personal growth.

 

About the Role

 

We are seeking a dedicated and compassionate Skills and Employability Adviser.

You will support a caseload of young people aged 16 to 18 with part of your caseload being Care Experienced young people who are either not in education, employment, or training (NEET), or at risk of becoming NEET. You will guide them through re-engagement with suitable post-16 provisions and provide targeted intervention to those who have withdrawn from or not started their Post 16 provisions.

Working across the East of the county with schools and FE Colleges you will play a key role in ensuring that young people —particularly those with Care Experience, receive the tailored guidance and support they need to progress confidently into further education, training, or employment. Your work will align with East Sussex’s Virtual School and Through Care team. You will build positive working relationships through co-located working, and accurate input into relevant databases.

You will maintain regular contact with the young people you support, building trust and ensuring that casework is delivered with care and consistency. Your role will involve assessing needs, action planning, reviewing progress, and adapting support as required. You'll also act as a champion for relevant opportunities and resources—ensuring young people, parents, providers, and wider stakeholders are aware of what’s available and how it can help.

 

About You

 

This is a fantastic opportunity for someone with experience working with NEET, Risk of NEET young people or with Care Experienced young people, who understands the post-16 education and training landscape and the importance of person-centred support. You will be a confident communicator and collaborator, able to manage a varied caseload and make a genuine impact on the lives of the young people you support.

Skills and Knowledge

At CXK we are proud to be a disability confident and equal opportunities employer. We actively promote diversity within our workforce and welcome applications from all sections of the community.

 

 

Minimum Criteria

 

· An understanding of the needs, and challenges faced by young people who are not in education, employment or training

· Experience of working with young people on a one-to-one basis, developing personalised plans and goal setting

· Experience of managing a range of tasks at any one time, and holding positive relationships with different stakeholders

 

 

Essential Criteria

· A willingness to travel with a full UK drivers’ licence and use of own vehicle

· Experience working with young people

· Demonstratable experience of engaging and supporting young people who are NEET or at risk of NEET

· Strong communication and interpersonal skills, with experience liaising effectively with schools, parents/carers, and multi-agency professionals

· Experience of assessing individual needs, develop action plans, and monitor progress

· Skilled in managing a varied caseload and maintaining accurate and confidential records

· Understanding of the post-16 education, training, and employment landscape

· Ability to build trust and maintain regular, consistent contact with young people

· Self-motivated and able to work independently as well as part of a team

· Competent in using IT systems, databases, and digital communication tools

Employee Experience

A career with CXK is deeply rewarding and offers the opportunity to make a lasting difference in the lives of young people. As part of the Youth Employability Service (YES) team, this role gives you the chance to empower and motivate young people to take positive steps into education, employment, or training.

You’ll work independently and proactively, with the flexibility to manage your own diary and plan your week around the needs of your caseload. No two days are the same—you’ll balance 1:1 support, multi-agency collaboration, school visits, and provider engagement. It’s a role that requires initiative, empathy, and a passion for creating opportunities for young people who need it most.

At CXK, we are committed to supporting our staff to grow, thrive, and develop their potential. You’ll be part of a supportive and collaborative team that values inclusion, wellbeing, and continuous learning.

Benefits of working with us

Our employee benefits include:

· 30-33 days holiday, plus bank holidays

· Defined contribution pension scheme (matched by CXK up to 10% depending on length of service criteria)

· Benenden private healthcare cover

· Flexible working

· Enhanced maternity and paternity leave

· Training and development programmes and opportunities

· Mental and physical healthcare initiatives and more

Recruitment Timeline

Vacancy closing date: Friday 22nd August 2025

Application review date: Monday 25th August 2025

Interview date: Interviews are being held on Monday 1st September 2025

Useful Information

If you have any questions or wish to have an informal conversation before submitting your application, please contact the Recruitment Team at recruitmentATcxk org

Please note: Applicants will need to complete an enhanced DBS check and provide references before any offer of employment is made.

Westminster

We are looking for a for a Volunteer Development Officer to be involved in supporting on and developing the volunteer peer champions for our gang prevention work as well as supporting aspects of the Befriending service to ensure that the organisation reaches and supports as many families as possible. You will provide and support the Team Leader on the coordination, training, recruitment and management of volunteers.as ensuring there is a continual bank of active volunteers,

You will also be responsible for supporting the delivery of volunteer training and providing one-to-one support and group supervision as appropriate. In addition, the role will include matching volunteers to families, keeping accurate records and completing reports

You will need to have experience of volunteer recruitment and training as well as experience of managing volunteers and have knowledge of the role of volunteers in community projects. You will also have the ability to use your own initiative and have excellent communication skills, both written and oral.

Level 3 qualification in health and social care, children and young people's workforce or other equivalent qualification is essential. Comprehensive knowledge of local agencies, networks and partnerships within the area and commitment to ensuring equal opportunities and diversity and the values, aims and objectives of Family Lives are also essential.

About Us

Family Lives is a national charity with over four decades of experience in helping parents deal with the changes that are a constant part of family life. We provide targeted early intervention and crisis support to families online, via our national services or in the community.

Family Lives offers good flexible working opportunities including flexibility regarding days/hours worked for part time staff and an option to work from home when not working in the community. In addition, all staff start with 27 days annual leave, pro-rata, plus bank holidays. This increases with length of service.

Please visit our website to obtain the job description, full person specification, and the link to apply using our online system.

Please ensure that you cover all criteria on the person specification as this will be used for shortlisting purposes.

Closing date: Sunday 24th August 2025. Interview date: w/c 1st September 2025.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Service User Engagement Lead to support our Criminal Justice services

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

Job Summary

Advance’s Minerva service works with women and young women and girls involved in the Criminal Justice System offering safe, targeted support and advocacy to women to help them address their complex needs in relation to the 9 pathways to offending, such as substance misuse and financial difficulties, aiming to reduce re-offending, encourage desistance amongst repeat offenders, and empower women to live safe, crime free lives.

Working as a Service User Engagement Lead you will be responsible for supporting the operational delivery of our service user engagement programme that will be a part of the Minerva service across London, including leading a team of CJS community champions and ambassadors and supporting in the oversight and delivery this programme across our 3 criminal justice services. In addition, this role requires you to build effective relationships with the criminal justice teams across London, and the regions alongside our partners and service users.

An integral part of the Service User Engagement Lead role will include delivering planned monthly supervision and ad-hoc supervision and having oversight of safeguarding and risk management for the CJS champions and ambassadors that you are working alongside. You will support the Senior Service Manager and Service Managers in delivering key information to keyworkers, in staff meetings and in day-to-day interactions to help promote the service user engagement programme.

You will lead your team and service while working collaboratively with fellow Advance managers and teams, external agencies and key stakeholders across London to provide a consistent and holistic service.

Key responsibilities and duties

• Support the recruitment, onboarding, and exit processes for champions and ambassadors including processing checks and welcome packs. Creating and supporting a positive culture of CJS Champions and ambassadors within the service
• To ensure the voice of service users is heard, valued and have influence throughout all areas of services, development design and delivery
• Supporting the CJS champions and ambassadors in post with their professional development
• Support with coproduction of projects across sites including coproduction space and service user activities, representing the views and opinions of those who access our services by leading on service user board meetings, focus groups and training sessions.
• Oversight of the welfare and wellbeing of CJS Champions and ambassadors
• Embed processes that enable you to engage with those who access our services, by listening to their views and asking for their feedback. Provide feedback and updates to those who access our services informing them of any changes and decisions.
• Work with staff and the local community to improve and develop the service, promoting our strategy
• Maintain accurate and up-to-date records on champions and ambassadors and service user engagement via our internal database and spreadsheets.
• Manage invitations, bookings, and logistics for internal and external events, meetings or workshops involving CJS community champions and ambassadors
• Ensure all CJS champion and service user information is managed confidentially and in line with Data Protection regulations.
• Keep CJS champions and ambassadors training and participation records up to date.
• Support in monitoring engagement levels and preparing basic reports or summaries on Service User Involvement champions and ambassadors.
• Be responsible for your own personal learning/development and keep up to date on research, relevant legislation, policy and practice, and other literature relevant to the role.
• Participate in supervision, training and meetings as required and assist in the development of services in line with agreed development plans.
• Work collaboratively with the Service Managers to ensure that the work supporting women in the CJS is a coherent and well organised service, meeting regularly to communicate issues across the team and reporting achievements, challenges and proposed solutions.

About You:

To be successful as the Service User Engagement Lead you will need the below experience and skills:

You are an organised and empathetic individual with experience in supporting service user involvement and champion/ambassador programmes. You’re confident managing the full lifecycle of engagement - from recruitment and onboarding to professional development and exit processes - ensuring safeguarding and data protection protocols are followed at all times. You have a strong understanding of co-production principles and are passionate about ensuring the voices of those with lived experience are heard, valued, and embedded in service design and delivery. Your ability to build positive relationships enables you to effectively support the welfare and wellbeing of community champions and ambassadors, while also engaging wider staff and community networks to improve services. With strong administrative skills, you’re confident in managing data systems, coordinating events, and maintaining accurate records. You’re proactive in monitoring engagement levels and can contribute to reporting and service development activities. Collaborative by nature, you work well within a team, communicate effectively, and are committed to continuous learning. You stay up to date with relevant legislation, policy, and best practice, and thrive in environments that value service user voice, equality, and community impact.

ow to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

• Closing Date for Applications: Sunday 31st August 2025*
• Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate

What we can offer you - Employee Benefits:

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways

**************************************************************

Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team at Advance and we will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

We have an exciting opportunity for an Administrator (known internally as a Service Delivery Assistant) to join the Dorset Team supporting victims in Dorset working 18.75 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability?

Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Our Young People and Families hub works with those in trouble, providing early intervention, targeted and specialist support services to those in crisis, leaving care, missing from home or with substance misuse or mental health problems. Services support people no matter what their situation – and have demonstrated a high success rate.

Due to the nature of the role and in accordance with the Equality Act 2010 (Schedule 9, Part 1), this post is open to female applicants only.

Job Description

Catch22 are excited to be recruiting for a specialist Women & Girls Case worker for our new Home Office Funded County Lines Support and Rescue Service. The Case Worker role will undertake 121 work with young people under 25yrs old and will specialise in working with female young people within the service.

Rescue Service a rescue service with out of hours capacity to facilitate the safe return home, at a critical teachable moment, of under 25’s from London, the West Midlands, Merseyside and Greater Manchester where they are identified outside of their home police force area in connection with county lines.

Some of your day-to-day tasks will be:

• Provide one to one, end to end, appropriate support, and interventions to a pre-defined case load of female young people involved in County Lines activity (and their families where appropriate) who are referred by means of effective assessment, care planning and risk management
• Act as the single point of contact and specialist in the region for women and girls involved in County Lines activity. Attend multi-agency meetings and engage with key stakeholders to raise awareness of the distinct needs and circumstances of women and girls and how the service can support them.  Act as point of contact in the region for our partners, providing gender based training, awareness and developing a differentiated offer to improve the impact and effectiveness of services for women and girls involved in County Lines Activity.
• Proactively and continually assess and manage risk of caseload, using internal and external safeguarding procedures for escalation and where necessary and adapting case management frequency and methodology to reflect the individual needs and circumstances of young people.
• To ensure that the diverse needs and aspirations of all groups of service users are considered in service planning and delivery and to enable all service users to fulfil their potential.
• Liaise effectively with local partner organisations and other relevant agencies to ensure effective referrals, care and risk management as well as ease of transition and referral for young people and to promote the continued joint work of the service and other partners. Act as a sub-regional or district single point of contact where required.

This post will involve travel across the regional area, the ability be on call on a rota system and occasional evening and weekend working.

Qualifications/Experience

We are looking for candidates who can demonstrate the following:

• A relevant qualification or equivalent experience in a related field such as youth work, community work, health & social care, or a similar discipline.
• Experience working directly with young people (aged 8–25) and their families, particularly those identified as vulnerable or with complex needs.
• A strong understanding of the unique challenges faced by young women and girls affected by exploitation and County Lines activity.
• Proven experience of multi-agency working, ideally with Children’s Services, Youth Justice, or other statutory and voluntary organisations.
• Knowledge of risk and vulnerability issues affecting young people, and the ability to assess and manage these risks appropriately.
• Ability to deliver one-to-one and group interventions, and to adapt engagement strategies to meet individual needs.
• Confident communication skills, both written and verbal, and the ability to maintain accurate records using data management systems.
• Willingness to work flexibly, including evenings and weekends, as part of an on-call rota.
• A full driving licence and access to a vehicle is essential.

Due to the nature of the role and in accordance with the Equality Act 2010 (Schedule 9, Part 1), this post is open to female applicants only.

Screening: Successful admission to post subject to enhanced DBS check and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do.

Shift patterns: The working hours for the role are 37 hours per week (9am to 5pm). However, please note that due to the rescue element of the contract, there is an expectation to provide duty cover once every five weeks. This would involve covering the service from 9am to 10pm during that week.

AI (Artificial Intelligence) should not be used to exaggerate skills & experiences, create generic responses that are not unique to the individual, and for any assessments used by the Hiring Team to measure an individual's natural abilities. 

Lead transformative organising programmes with communities across the UK to build power and win change.

About the role

This is a hands-on role for an experienced organiser who will lead key aspects of our community organising practice. You'll design and deliver training workshops, coach emerging organisers, and build meaningful relationships with both partner organisations and individual members to expand our movement.

Working with campaign teams across the UK, you'll ensure organising principles are woven throughout our programmes whilst supporting communities to build power, win campaigns, and develop new leaders. You'll create resources and content to scale our impact, evaluate our training effectiveness, and strengthen Act Build Change's contribution to the organising field.

This role requires regular travel and a passion for grassroots work, offering the opportunity to shape how we build collective power for change.

About us

Act Build Change is a transformative organising school that makes community organising and collective care methods accessible to everyone who wants to end injustice.

Since 2019, we've supported over 150 collectives and organisations across the UK and Ireland, working with those with disabilities, migrants and refugees, young people, carers, working class communities, LGBTQ+ collectives, those living in poverty and the intersections across those identities.

Our work includes delivering training and resources, supporting communities to navigate difference and change, and providing coaching for organisers and movement leaders.

Key responsibilities

Training and development

• Develop Act Build Change's transformative organising pedagogy and lead internal staff training to ensure team-wide fluency in our curriculum and approach.

• Design and deliver engaging organising training both online and in-person, adapting our curriculum for diverse audiences and needs.

• Provide on-the-ground shadowing and coaching to develop the skills of organisers and movement leaders.

Community building and partnerships

• Build strategic relationships across the organising field with practitioners, partners, and the broader social justice ecosystem.

• Lead key cohort projects, ensuring high-quality delivery and effective ground-level action.

• Lead event planning and facilitation for community-facing programmes, workshops, and strategy gatherings whilst expanding our membership base.

Team leadership

• Line manage programme staff, supporting their wellbeing, development, and performance through regular supervision and feedback.

• Foster a workplace culture rooted in collective care, accountability, and anti-oppression practices.

• Collaborate with team members to improve internal systems, document learning, and refine training practices.

Fundraising and sustainability

• Raise at least £60,000 through partner projects, funding bids, and membership dues to ensure financial sustainability.

• Contribute to strategic planning, evaluation, and organisational learning to guide Act Build Change's future development.

• Represent Act Build Change in networks and at events within the broader social justice ecosystem.

What we’re looking for

Essential experience and skills

• Professional with management experience in the charity, social justice, or non-profit sectors.

• Proven ability to support and lead organisational change, aligning team practices with strategic objectives to deliver measurable impact.

• Experience in community organising, including engaging local communities and developing impactful campaigns.

• Experience in designing, delivering, and evaluating high-quality training programmes.

• Experience in fundraising and financial management.

• Comfortable using digital tools and platforms.

Desirable experience and skills

• Experience of using coaching and/or collective care methods in organising and management contexts.

• Lived experience aligned with the communities we work alongside.

• Lives outside of London.

Personal qualities

• You have a deep belief in the power of community organising to build collective power with those most affected by systemic injustice.

• You understand social justice movements, community organising methodologies, and power building initiatives.

• You are excellent at building relationships and representing the organisation, with the ability to work effectively with people from diverse backgrounds.

• You are able to apply an intersectional approach to your work and work respectfully with people who experience systemic injustice.

• You are confident in facilitating participants who may feel anxious or uncertain, able to hold tension and create an environment that encourages contribution.

• You are comfortable giving and receiving constructive feedback, with strong personal accountability and time management.

• You can take initiative and be flexible, adapting to challenges and finding solutions to complex issues.

• You are willing to work outside regular hours, including some evenings and weekends, with occasional overnight stays across the UK (any travel time and/or overtime worked is recuperated through TOIL).

What we offer

Salary and benefits

• £45,000-£51,500 salary, depending on experience.

• Permanent contract with option for 4 or 5 days per week (salary and benefits will be pro-rated).

• Over 30 days of leave, including 25 days of annual leave, one day off for your birthday, one week off in August for learning and rest, plus Christmas close.

• Pension scheme and enhanced parental leave and sick pay.

Working arrangements

• Fully remote working (must be within 4 hours of central London).

• Access to office space in London when needed.

• Co-working space expenses available for those based outside London.

• Occasional travel to London may be required (up to twice a month), with expenses covered.

• Team away days around the UK (up to four times a year), with expenses covered.

• Full equipment and tech support provided.

Growth and impact

• Direct contribution to building people's power and making positive social change.

• Collaborative, mission-driven work environment with impact across the UK.

• Professional development opportunities including training and events (assessed on an individual basis).

• Clear growth pathway in an expanding team.

How to apply

Please note:

• This role is for UK-based candidates who have the right to work in the UK.

• Applicants that do not follow the instructions below may not be considered.

• Due to the volume of applications we may not be able to respond to everyone.

What to send

• Your CV (PDF, max. two pages).

• A supporting statement answering the questions below (PDF, max. 500 words per question).

• Both documents attached to your email and a mention of where you found this role.

Questions to address

• Why Act Build Change?

• Tell us about a team you have organised – what action did they take and why did it matter?

• Describe a training you delivered – what was its impact?

Next steps

• Email your application by Tue 26 Aug 2025 at 23:59.

• First round interviews will begin the week of 15 Sep 2025.

• The role will start from Nov 2025.

We are a neurodiverse and intersectional team. We’re committed to providing equal opportunities for everyone of all backgrounds. If there is anything you need us to do to support you in the application process please let us know as soon as possible.