System Project Manager Jobs in Belfast

Multiple System Atrophy (MSA) is a rare, progressive neurological condition which affects around 3,500 people in the UK and Ireland. The MSA Trust is the only organisation specifically serving the needs of people living with MSA and those affected by it, such as friends and family.

We are recruiting another Social Welfare Specialist to join our existing Social Welfare service and to complement the support given by our MSA Health Care Specialist Team.

You will work with people affected by MSA to help them access the right support when they most need it.

With a background in advocacy/advice work, including health and social care service provision, you will have exceptional people skills. You will have experience of direct client work, including advocating for clients and supporting people to successfully obtain relevant benefits, care support and other health and welfare services. Current knowledge of social care, Continuing Healthcare (CHC) funding and welfare rights, especially disability and carers benefits, is important.

You will need to be self-sufficient in IT and be able to ensure accurate monitoring of casework and impact. We are small team so close team working, whilst being able to work independently, is essential.

Benefits include: 6% pension contribution, 33 days annual leave (inclusive of bank holidays), long service sabbaticals, death in service benefit three times your salary, cycle to work scheme, season ticket loan, free eye tests and a contribution towards glasses and more.

Location: Home based. Option of working in our London office (SE16) if you prefer.

Closing Date: 5th January 2024 at 5pm. This role may close early if enough applications are received.

Interviews: Week beginning the 22nd January 2024

As Regional Manager you will represent, manage and co-ordinate FoodCycle for your allocated regional Projects. Our Projects are spaces where volunteers are empowered to run their own community meals using surplus food.

You will manage local relationships with venues, community partners, supermarkets and volunteer recruitment channels to enable this to happen. You will continually be looking to increase our impact by working towards targets of increased meals served to our guests, expanding our existing Projects and setting up new ones within Yorkshire and The Humber.

As an excellent communicator, you will manage the volunteers at each Project ensuring they are trained, supported and on-message with FoodCycle strategy, ensuring that volunteers are confident enough to self-organise and make a success of their Projects.

You will have experience of programme planning, delivery and development including community led/owned programmes. You will also have experience of building relationships with a range of stakeholders, including other charities, local authorities, funders and local champions. A full driving license and access to a vehicle for work purposes is essential for this exciting role.

How to apply:  Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.

Deadline for your application:  20th December, however we will interview candidates as applications come in. We reserve the right to close the vacancy early, and we encourage candidates to apply asap!

Benefits:  We offer 26.5 holiday (including Christmas close down) plus bank holidays, and a flexible and friendly work environment. Staff benefit from our private medical package and our pension scheme, available after three months.

This role is home based with frequent travel to projects in Leeds, Sheffield, Hull and Bradford.

FoodCycle is an equal opportunity employer, and we value diversity and inclusion. We are a Disability Confident Scheme member. Please email our Recruitment inbox if you require assistance or adjustments when applying.

Please note that you will need to have existing Right to Work in the UK to apply for this role. We do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

Engineers Against Poverty (EAP) is a leader in infrastructure and international development with strong links with development agencies, government and industry. We develop research, policy and practice in infrastructure investment, labour standards, climate change, transparency and accountability and local content in line with our mission to help reduce and eventually eliminate poverty.

EAP is seeking a self-motivated Programme Manager to help deliver quality results with its growing portfolio of programmes. Across the programmes you oversee, you’ll be responsible for coordinating their successful delivery of quality results.  Initially you will focus on an anti-corruption programme funded by the US Government and EAP’s contribution towards FCDO’s Green Cities and Infrastructure programme. You will work with EAP's senior leadership and its advisors, project partners and beneficiaries, funders and other stakeholders to maximise positive impact. You’ll strengthen EAP's programmes by managing specific budgets, KPIs, project plans, sub-grants and monitoring and evaluation efforts using established systems.

The programmes and projects you will work on will vary and evolve over time, as we strengthen donor and client relationships together. You’ll also have a role in shaping our future work, contributing to business development by coordinating grant proposals, commercial bids and strategic partnerships. You will also help to organise board meetings and international workshops.

Across all our programmes, professional communication, branding of EAP and stakeholder (new) engagement and management is key. Programme delivery is rarely linear so you must be comfortable in rapidly evolving and dynamic environments.

The appointee will also take on for the same role for CoST, the Infrastructure Transparency Initiative – a transparency and accountability programme which operates in 20 countries and for which EAP hosts its International Secretariat. 

You will be working remotely with in-person team meetings usually held in London 4 to 5 times a year. We are open to candidates living outside of the UK.

If you wish to apply, pllease submit a CV with a one page covering letter by 10am GMT Monday 11 December 2023.

Job Purpose

To provide technical support to THET’s health systems strengthening work.
You will support the implementation of the global health workforce programme, providing
technical support to grant holders on health systems and health workforce development, and
input to the documentation and dissemination of research and learning on health workforce
interventions in LMICs.

In addition, the role will contribute to wider processes within THET, across our programmatic,
policy and advocacy work, and with our partners across the Health Partnership community,
providing high-quality technical support to the design and delivery of programmes and
research, which contributes towards systemic, long-term improvements in health systems.

Main responsibilities

1. Contribute to the development of THET’s health systems and health workforce strengthening
work, including through provision of high-quality technical support in the design and delivery
of THET’s programmes.

2. Support THET’s overall research portfolio, providing health systems and health workforce
research advice and contributing to the design, delivery and monitoring of research and
evaluation activities, including literature review, research protocol and tools development, data
collection methods (qualitative, quantitative, mixed methods), data analysis, and synthesis and
dissemination of findings, in collaboration with the Research, Evidence and Learning and
External Engagement Teams.

3. Contribute to reflection and thinking across THET and the wider Health Partnership
community on strengthening Health Partnership contributions to HWF and health systems
strengthening,

4. Input and contribute to the design and delivery of THET learning events, with particular focus
on HWF and health systems strengthening, including conferences, skills building sessions,
webinars, and policy dialogue.

5. Seek out opportunities to present and disseminate programme learning and evidence of the
contribution of Health Partnerships to HWF and health systems strengthening.

6. Support THET staff and our external partners to create learning opportunities around the
discussion of health systems strengthening approaches by, for example, contributing to our
conferences and events, and policy discussions.

7. Contribute to the development of learning products – blogs, talking/discussion
points/briefing notes, reports, evidence, technical and policy briefs, publications, presentations,
skills building sessions and webinars to disseminate and support the uptake of research
findings and programme results and learning in external for a and meeting with external
partners, in collaboration with Research, Evidence and Learning and External Engagement
Teams.

8.Support the development of Terms of Reference and implementation of
consultancies/technical assistance.

9.Support stakeholder engagement and relationship building with priority technical partners
and programme stakeholders, and other health workforce and health systems strengthening
partners and experts.

10.Support the review of partner reporting and reporting to funders.

11.Participate in THET team and external programme meetings.

12.Undertake other activities that might reasonably be requested by the Technical Director to
support the delivery of KPIs and Strategic Plan.

What we offer

• Flexible working hours
• Access to a coworking space in Liverpool Street
• Enhanced Maternity and Paternity leave benefits
• Confidential Employee Assistance Programme
• 25 days annual leave plus three days off between Christmas and New Year
• Annual learning & development allowance
• 5% employer pension contribution when an employee contributes 3%.
• Cycle to work scheme
• A friendly, supportive work environment.

How to apply:

Candidates can apply by submitting a cover letter stating why they are interested in this position, what they would bring to the role and how they fit the person's specification.

This letter should be submitted with a CV through the application link by midnight Sunday 17th, December 2023 with ‘Technical Services Manager’ in the subject line.

THET is an equal-opportunity employer, and any form of canvassing will lead to
automatic disqualification.

This post is UK based. Non-EC nationals will require current and valid permission to
work in the UK

You can learn more about our work on our website.

Regional Relationship Manager
Home-based with occasional travel in the South East regions

Overview

The NHS and Care Volunteer Responders (VR) programme was set up by NHS England, Royal Voluntary Service and GoodSAM in 2020 to support people vulnerable to COVID-19, those shielding or isolating, and the NHS in England.

The programme continues to evolve as the needs of people, the NHS and care change. Therefore, understanding the impact of this programme, changing needs, and any service improvements quickly are critically important.

We are now looking for a Regional Relationship Manager to join us on a permanent, full-time basis. This is a home-based position, with occasional travel within the South East regions required.

The Role

As a Regional Relationship Manager, you will deliver the VR programme across the South East of England.

Working across multiple Integrated Care Systems (ICSs), you will provide strategic oversight of the programme, identifying local needs and using your relationship-building skills and thorough knowledge of the health and care system.

You’ll act as the key point of contact for providers and referees, delivering training sessions and one to one support to help our partners to understand how our volunteer management system can support their needs. You will also provide support over the lifecycle of our volunteer programme, responding to enquiries and circulating best practices.

Working Hours

This is a permanent, full-time role, working 35 hours per week from Monday to Friday.

What You’ll Need

- Experience of managing a similar service type
- Experience of working in partnership with other local and statutory organisations
- Experience at management level
- Experience of managing projects and working to motivate people to achieve positive outcomes
- Experience of running engagement activities with internal and external stakeholders
- Knowledge of the Health & Care systems, NHS Trusts and Clinical Commissioning Groups
- A full, valid driving licence with access to a vehicle or easily readily available public transport links

What You Get in Return

We’re proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from:

- Salary of £33,569 per annum
- 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
- Ten weeks’ company sick pay following successful completion of probation
- A great pension scheme
- 2 x Salary Death in Service Benefit, subject to qualification
- Enhanced Family Leave schemes
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
- A 24-hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face-to-face sessions counselling included
- Extensive online and on the job training to ensure you will succeed in your role
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities and society

Royal Voluntary Service is committed to building inclusive and diverse teams across the charity. To find out more about our commitment to EDI, visit our website.

How to apply

Please select the apply button shown to be taken through to the application process. You will need to answer some screening questions as well as uploading your CV. You will be contacted by a member of the team once your application has been reviewed.

Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

Join Royal Voluntary Service and together we can change lives, change communities and change society.

Dates to bear in mind

The closing date for this role is the 29th December 2023. However, we reserve the right to close this vacancy early should sufficient applications be received.

Other organisations may call this role Charity Programme Manager, Volunteering Programme Manager, Volunteer Manager, Volunteering Programme Lead, or Volunteer Experience Manager.
 

You are an experienced peacebuilder and manager of people and programmes, and have worked previously in Sudan.  You have proven ability in designing and adapting programmes, keeping them relevant and accountable in complex local contexts, ideally in Darfur.   

Concordis has worked in Sudan and South Sudan since we were formed as an organisation in 2004.  The devastation caused by the current war is heart-breaking, but it also reminds us of the vital importance of peacebuilding.   

Concordis continues to implement directly in South Darfur, with a team of eight national staff who remain in Darfur and three more working from outside the country.  The team consulted over 3,500 people before the war began and identified a network of 103 local peacebuilders across South Darfur.  We work alongside national partner Malam Darfur Peace and Development, and support local peacebuilders where conflict is fought and felt.  You’ll take on leadership of the team 18 months into the current EU grant.   

You also have a track record of engaging effectively and proactively with international donors, sharing analysis, communicating the vision and winning funds. You’ll use those skills as you adapt the current programme to meet entry points for peacebuilding, as you work with the team and local partners in designing the next steps, and as you work collaboratively with donors in keeping them on board.   

Despite the evident challenges, we see opportunities and an urgent need to support local peacebuilders in managing South Darfur’s myriad local conflicts, to prevent them escalating or from becoming instrumentalised in the war.  There are also emerging opportunities to expand on this programme elsewhere in Darfur, and with Darfuri herders displaced into South Sudan and beyond.

This will require visionary leadership and the skill and drive to navigate a way forward in the coming months and years.   Concordis’ peacebuilding programme in South Darfur is primarily about promoting peaceful coexistence amongst and between pastoralist groups and the settled population.  This mirrors our existing work over the border in Central African Republic, where we engage with some of the same pastoralists during the dry season, and complements our ongoing work along the border of Sudan and South Sudan, including in Abyei.

This work can demand a lot from all of us, and we have high expectations for the person in this post, but they’ll be part of a supportive team, leading an exciting programme, helping to make a measurable change for peace.

Please take care to complete the application form in full, as we’ll assess whether you meet the person specification based solely on the answers given in the application form.  

This new role will be the organisation’s key lead on the systems, policies, procedures and training that support the smooth running of our operations, including a focus on CRM, People, IT and procurement.

• Operations: On the Operations side, you’ll be responsible for the policies, procedures, systems and internal training that ensure the smooth running of our non-profit. You’ll be the organisational lead for managing our CRM database to ensure it is maintained accurately and fully to support wider organisational activity with the support of our team of co-ordinators based around the world. You’ll also manage other operational systems like IT security, data privacy, document management and business continuity.

• People: On the People side, this is a varied role across the HR disciplines from recruitment, induction, colleague training and development, employee relations and internal communications.

You will work from home in the UK, and will join a friendly, supportive and committed global team, and contribute towards creating systemic change. 

Who you are:  

• An experienced operations professional with strong experience in developing and maintaining robust operations systems, including CRM, HR, IT, data protection, governance, business continuity, procurement and supplier management

• An engaging and empathetic people manager with experience in recruitment, induction, handling employee relations and internal communications

• A great organiser, with the ability to set and meet targets and deadlines, and to hold others accountable to those 

• Excellent interpersonal skills to build trust and rapport with colleagues across the UK and global teams 

• Comfortable in a multi-disciplined role with varied projects running concurrently 

• A motivated and enthusiastic worker, able to work independently and with remote colleagues/stakeholders 

• A confident trainer, motivated by delivering internal training to build colleague knowledge and skills 

• UK-based with eligibility to work in the UK 

You will work remotely, but in close cooperation with the co-CEOs and rest of the team with regular opportunities to catch up online and face to face.

Who we are: Stronger Together is an impact driven, not for profit organisation providing businesses with practical training, resources, business services and collaborative programmes to create a world where all workers are recruited responsibly and have fair work free from exploitation. Read more about our story on our About Us page.

What we can offer you 

• A permanent, part-time (0.6 FTE) contract with an initial six-month probationary period

• Competitive salary (salary band £23,220 - £29,853 gross annually pro rata, £38,700 - £49,755 full-time equivalent) and enhanced employee benefits 

• Being part of a growing, innovative, and exciting not for profit organisation 

• A friendly global team which is passionate about and committed to fair work, responsible recruitment and systemic change 

• Flexible and family-friendly working arrangements 

• Working from home (UK-based), with regular in person and online meetings and social team gatherings 

• Employer Pays Principle employer – the full costs of recruitment are covered by Stronger Together in accordance with the ILO Definition of Recruitment Fees and Related Costs.

We have an exciting opportunity for you to join us as the Operations Manager for a new Fraud Peer Support Pilot Project to be be delivered in South London, Kent and Sussex. This vacancy is full-time, working 37.5 hours per week, home-based with travel required throughout the region.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the Role:

We are looking for an experienced manager who can demonstrate the ability, passion and determination to lead all aspects of an effective and innovative service that can transform the lives of adult fraud victims. You will set up and deliver a fraud peer support pilot project across Kent, Sussex and South London.

As the Operations Manager you will be responsible for:

• the recruitment, management, supervision and development of the fraud caseworker team
• overseeing the delivery of individual, tailored support for victims of fraud
• the development and delivery of innovative online and in-person peer support work
• ensuring we provide high quality support services that meet the needs of victims of fraud
• working in close partnership with police, local authorities and other key stakeholders
• ensuring the voices and experiences of victims are heard in and beyond the criminal justice system

On occasion you may also be involved in bid writing and fund raising activity, and with print and broadcast media. The areas for delivery of the pilot are South London, Kent and Sussex and the post-holder will need to reside in one of these, and will be able to travel across the three areas

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

The closing date for this role is midnight on Wednesday 29 November 2023 and interviews will be held in the week of 11 December

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

The deadline for applications is Sunday 17th December 2023

Location:Remote (reporting to line manager in GMT+2 with weekly meetings with colleagues in EST)

Reporting to: Operations Director

Annual salary:  $70,000 - $110,000 USD

Contract type:  Permanent

Working hours: Full-time

Candidate level:  Management

Background

The Climate Emergency Collaboration Group (CECG) is a regranting collaboration made up of some of the world's largest climate philanthropic funders. With a mission to drive climate action, CECG uses their convening and philanthropic power to facilitate stronger collaboration, coordination, and campaigning from the global climate movement around the UN climate talks and other international summits. CECG is fiscally sponsored by Rockefeller Philanthropy Advisors (RPA), a 501(c)(3), as a Sponsored Project within its charitable-giving fund.

Purpose of role

As CECG grows with the need for climate action, we are seeking a brand-new Finance Manager to join the developing team. This is a full-time position for a qualified financial professional to establish, organise and run the financial processing, analysis and reporting function of the organisation. As part of this role, the incumbent will manage all aspects of CECG’s revenue streams, grant streams, annual budgeting process, forecasting and cash flow. A seasoned analyst who has experience in streamlining processes, implementing systems and building strong internal controls, they should plan to work in close collaboration with the Director of Operations, Executive Director, Programme Directors, and CECG’s fiscal sponsor Rockefeller Philanthropy Advisors (RPA). 

The financial manager should lead and evolve the financial and accounting function as a strategic and responsive team member, ensuring that CECG has effective systems, GAAP compliant policies, procedures and processes to fully support its core operating model. Timely and accurate financial reports should support organisational decision making, comply with donor reporting, internal and external standards and the regulatory environment.

Primary responsibilities

Financial reporting:

● Interpret and review financial information and analyse monthly financial data.

● Support/prepare financial reports to external funders in accordance with grant agreement deadlines.

● Develop and distribute management reports on a monthly, quarterly and annual basis with variance analysis.

● Prepare cash flow reports, burn-rate analysis, financial trends and projections.

Budgeting and forecasting:

● Support the development of budgets for funding requests and funding applications.

● Lead the annual budgeting process with development, review and amendments to forecasts for 3-year strategic plans.

● Monitor revenue and expenses for all income streams on a monthly basis and develop updated forecasts.

● Analyse expenditure trends and suggest cost effective ways to reduce or maintain spending.

Financial management:

● Conduct monthly reconciliation of all accounts and ensure compliance with accounting standards and policies.

● Review invoices and expense reports and general ledger reports and identify any misallocations.

● Manage compliance with funder’s terms and conditions, deliverables, monitor spending, request amendments, and plan spend-out.

● Monitor and support the fiscal sponsor, to ensure that grant and vendor records are maintained with required and appropriate documentation, payments are processed on time, and necessary approvals are in place.

● Support grant making with assistance in budget development and monitoring and ensuring compliance with funding awards and agreements.

● Ensure grant compliance by reviewing the grant agreements, accounting practice and proper coding of revenues and expenses to grants.

● Assist with the preparation of schedules, analysis and other documentation for RPA and grant specific audits.

Financial systems, policies and procedures: 

● Develop, review and update CECG’s financial policies aligned to fiscal sponsor. 

● Research and explore suitability of new financial software systems that improve accuracy of financial data and enhance analytics.

● Introduce and implement new financial systems that streamline processes and automate reporting.

● Develop and implement strict internal controls.

● Develop, review and update financial and grant making procedures in accordance with donor regulations and RPA policy.

● Keep knowledge levels updated on regulatory, statutory and tax environment as well as financial system improvements and trends.

● Develop and implement strategies that work to minimise financial risk.

Relationship management:

● Build effective working relationships internally and externally.

● Provide high-quality financial support for delivery of programme strategy and plans.

● Develop strong working relationships with senior leadership to support data driven decision making. 

Profile

The following offers an aspirational view of our ideal candidate profile; however, we encourage applications from candidates with a wide range of experiences and backgrounds, especially those from underrepresented groups.

Experience

• Minimum 5 years of related experience with similar responsibilities.
• Knowledge and understanding of budget development, financial reporting, US GAAP, cash management, grant management, non-profit finance and accounting regulations, taxation and regulatory legislation.  
• Familiarity with grant making, charitable funds, or fiscal sponsorship preferred.

Skills

• Ability to effectively communicate accounting and finance concepts to non-finance partners and staff.

· Proficient in Microsoft Excel, including Pivot Table, VLookUp and other advanced functions.

· Working knowledge of Netsuite, Vena SP&A tool, Fluxx is an added advantage.

• Excellent analytical skills - detail and data oriented.
• Negotiation skills and the ability to develop strong working relationships.
• Excellent oral and written communications skills. 
• Strong communication and organizational skills
• Ability to manage multiple projects simultaneously and meet tight deadlines with quality deliverables.
• Ability to adapt to fast-changing environment and remain flexible in a growing organization.
• Strong self-management skills and resilience in dealing with challenges.
• Good judgment, resourcefulness and ability to problem-solve and troubleshoot.
• Confidence in decision-making ability and providing suggestions in a constructive manner.
• Work independently while providing guidance and training to others on analyzing data from multiple sources to draw appropriate conclusions and make suitable recommendations.

Qualifications

• B.A./B.S. Degree in Finance, Accounting, or related fields.
• CA/CPA/ACA/ACCA/CIMA qualification.

The deadline for application is Sunday 17th December 2023.

This is a rolling process, please apply as soon as possible.

Stay updated on the latest jobs by subscribing to our Global Charity Jobs weekly bulletin and if you’re looking for a rewarding career in the non-profit sector register in our database. 

Daryl Upsall International actively promotes equality, diversity and inclusion. In recruiting candidates, we seek candidates with the proven skills required; irrespective of race, gender, religion or belief, age, disability or sexual orientation.

Problem Solving Team Manager
UK (home-based)

Overview

The NHS and Care Volunteer Responders (NHSVR) programme was set up by NHS England, Royal Voluntary Service and GoodSAM in 2020 to support people vulnerable to COVID-19, those shielding or isolating, and the NHS in England and has since expanded into the care sector in June 2023.

The programme continues to evolve as the needs of patients and the NHS change. Therefore, understanding the impact of this programme, changing needs, and any service improvements quickly are critically important.

We’re currently looking for a Problem Solving Team Manager to join us in a home based capacity on a permanent, full time basis.

The Role

As a Problem Solving Team Manager, you will oversee the work of the Problem Solving Team as they deliver parts of the NHSVR programme.

Specifically, the team act as the first point of contact for health professionals, volunteers, clients and the wider sector and you will manage and support them in their day-to-day activities.

The Problem Solving Team is split into three functions: Voice, Problem Solving and Safeguarding, each with different areas of responsibility. The team also engages with stakeholders via updates, communications and digital and remote tools and platforms.

Your role will involve:

- Line managing nine individuals
- Ensuring KPIs, deliverables and contractual targets are achieved
- Identifying and escalating emerging themes that require support and developments within the Programme
- Producing reports and updates on Problem Solving Team performance, key trends and issues
- Ensuring new developments and processes are implemented and monitored
- Ensuring team members are adequately and suitably trained
- Managing multiple key themes and emerging areas of work
- Setting objectives and KPIs to ensure all targets are met
- Managing and chairing individual and collective team meetings

Working Hours

This is a full time role, working 35 hours per week on a permanent basis.

This role will also require weekend and bank holiday availability as it will form part of the normal working pattern.

What you’ll need

- Volunteering and/or charity sector experience
- Experience of managing customer service functions, in particular as part of service delivery in a community and/or health care setting
- Experience of managing volunteer recruitment and deployment
- Extensive experience in large online home-based team management, as well as strategic collaboration, within service delivery and development
- Strong background in the management of frontline service delivery and customer service, with a particular emphasis on issue resolution and support
- A strong understanding of the role the volunteer sector plays within community and/or health and social care setting
- A volunteer management qualification (or relevant experience)
- A project management qualification (or relevant experience)

What you get in return

We’re proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from:

- Salary of £28,501 per annum
- 26 days’ holiday plus paid statutory Bank Holidays (pro rata)
- Ten weeks’ company sick pay following successful completion of probation
- A great pension scheme
- 2 x Salary Death in Service Benefit, subject to qualification
- Enhanced Family Leave schemes
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
- A 24-hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face-to-face sessions counselling included
- Extensive online and on the job training to ensure you will succeed in your role
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities and society

Royal Voluntary Service is committed to building inclusive and diverse teams across the charity. To find out more about our commitment to EDI, visit our website.

How to apply

Please select the apply button shown to be taken through to the application process. You will need to answer some screening questions as well as uploading your CV. You will be contacted by a member of the team once your application has been reviewed.

Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

Join Royal Voluntary Service and together we can change lives, change communities and change society.

Dates to bear in mind

The closing date for this vacancy is 17th December 2023.

Other organisations might call this role Customer Service Manager, Volunteer Manager, Volunteer Services Manager, Volunteer Project Manager, Customer Support Manager, or Contact Centre Manager.

Marketing Manager 

Reports to:Head of Media, Brand and Relationships 
Location:Remote (UK based) / Bristol / London  
Salary: £42,750 per year  
Length of contract: 37 Hours per week, permanent

Closing date:  9am Wednesday 13th December 
Interviews: Stage 1: 10th-11th January 2024  
Stage 2: 17th-18th January 2024 

Please note that we do not invite enquiries from recruitment agencies. 

Main Purpose of Post 

This role manages organisational marketing and supports income generation.  The main purpose of the post is to create marketing strategies and marketing communications to promote Women’s Aid’s products and services to its target audiences. The Marketing Manager will create and implement a new marketing strategy, crucial to the ongoing development of WA profile. Understanding the needs of the charity, you will be responsible in identifying marketing plans and initiatives which will enable WA to meet both the long and short- term needs. You will lead in the planning and implementation of creative marketing activities and will work closely with Head of Media, Brand and Relationships to deliver the success of the strategy.

Line manages: Communications Officer for Training and Education team; Communications Officer for Fundraising team (both part-time posts) 

DUTIES AND KEY RESPONSIBILITIES 

• Will lead on marketing planning and activities for the organisation, under the direction of the Head of Media, Brand and Relationships and working alongside business development colleagues.

• To be accountable for increasing demand for products and services and increasing leads and opportunities for the charity. 

• To understand the motivations of why people, engage with our services and products, and to codify this to create journeys for those who engage with us.

• To line manage the Communications Officer for the National Training Centre and Communications Officer for the training team. 

• To oversee market research to understand our positioning within the market and to keep up to date with market trends, working closely with the Business Development Managers to collate relevant data. 

• To create an omni channel organisational marketing strategy, targeted towards our multiple audiences and meeting their needs, using a range of channels including online and social media. 

• To work in collaboration with other colleagues and organisations to ensure that marketing is informed by charitable objectives and income targets. 

• To be able to work with budgets and create realistic targets and KPIs for direct reports. 

• Represent Women’s Aid at events as required. 

General Responsibilities  

• To maintain clear and adequate records of work completed; and to produce reports on work programmes and activities as required by management. 

• To contribute to team meetings and organisational priorities, to prepare and participate in supervision and appraisal meetings as required. 

• To take direction on projects and priorities from your line manager, this may vary from time to time.

• To assist in the organisation of meetings, conferences or events organised by Women’s Aid, if required. 

• To provide support and assistance to the Media, Brand and Relationships Team and Women’s Aid’s CEO as necessary. 

• To abide by all organisational policies, codes of conduct and practices, and to work within a framework of equal opportunities and anti-discriminatory practice.

• To be flexible within the broad remit of the post. 

Other  

• This job may involve occasional unsocial hours and travel throughout England.

Person Specification 

EXPERIENCE Essential: 

• Significant experience of working in marketing, minimum of three years. 

• Experience of line management. 

• Experience of working effectively with a range of stakeholders, building relationships at a high level and work collaboratively. 

• Experience of maintaining systems for information storage and retrieval.

• Experience of online communications/websites/social media, including Content Management Systems. 

• Budget management experience 

• Proven track record of successful results from marketing initiatives 

• Have experience in delivering multi-channel marketing campaigns 

Desirable: 

• Experience marketing in a charity environment. 

SKILLS & ABILITIES Essential: 

• Ability to market products and packages, while keeping organisational values at heart of approach. 

• Effective communications skills both written and verbal,

• Good influencing skills 

• Ability to produce high quality written material, for copy writing, copy editing and marketing materials. 

• Ability to carry out a range of research and information-gathering activities. 

• Ability to provide effective customer services to a wide range of individuals and organisations and to maintain and develop positive relationships. 

• IT skills, including accurate data inputting skills, ability to use Microsoft programmes, understanding of Content Management Systems and troubleshooting simple website problems,  and willingness to learn new packages and IT skills as required. 

• Ability to communicate sensitively with survivors of domestic abuse to discuss case studies.

• Ability to work on own initiative and prioritise work, work to tight deadlines and respond to urgent unplanned demands. 

Desirable 

• Experience of Adobe Creative Suite or similar desktop publishing programmes used to create documents and web banners. 

KNOWLEDGE Essential: 

• An understanding of the requirement to maintain confidentiality in relevant areas of work. 

• A basic understanding of, and sensitivity to, the issues relating to domestic abuse, including the nature of domestic abuse and its impact on women and children.

• An understanding of the principles and practices of marketing. 

EDUCATION/TRAINING 

We welcome applications from candidates who hold a marketing or communications qualification however no formal qualification is required

OTHER REQUIREMENTS 

• Able to demonstrate a commitment and sensitivity of the aims and objectives of Women’s Aid; 

• Commitment to anti-discriminatory practice and equal opportunities; 

• Willingness to work occasional unsocial hours as required. 

Summary of Terms and Conditions of Employment 

Terms of appointment: Confirmation of appointment will be subject to the satisfactory completion of a probationary period.  This will normally be of six months (less for short term contracts).  During this time an employee will be expected to establish their suitability for the post. During the probationary period employment may be terminated in writing, giving one week's notice by either party (this may be waived by mutual agreement). Only any statutory dismissal procedure will apply during the probationary period. There is no probationary period for contracts of under 3 months. 
All posts are subject to a DBS check, two suitable references and right to work checks. 
Salary:  £42,750 pro rata + benefits. Salary is paid in arrears through bank credit by the 25th of each month.  Part time staff receive pro-rata payment based on hours worked.  
Working hours:  The standard working hours for this post are 37hours per week, based in London/Bristol/Remote UK based; benefits include a generous bank holidays and annual leave package and contributory pension scheme.  All posts, including remote posts must be based in the UK. 
Support and supervision:  Women’s Aid has a commitment to providing regular supervision and support to staff with annual appraisals forming a key part of staff development.  We have a training policy in place and encourage staff to take an active role in their career development plan. 
Pension:  Women’s Aid is enrolled with the People’s Pension scheme. Women’s Aid normally contributes 7% of salary and the employee contributes 3% towards the group pension scheme. Eligible staff will be automatically enrolled on the scheme when they have successfully completed the 3-month interim probationary review.  
Annual Leave:  Women’s Aid offers an annual leave entitlement of 28 days per year rising by one day per year until 30 days annual leave per year is reached.  In addition, we offer 8 days public holidays plus 2 additional days in March and August. Plus, three days of ‘end of year’ leave, bridging the gap between the festive holiday period and new year to allow colleagues to rest and recharge during this unique quiet time. All leave entitlement is calculated pro-rata for part time employees 
Other leave:  Employees have contractual rights to time off for reasons of sickness, maternity and other circumstances. 
Period of notice: 2 months after your probationary period has been completed. 
Union:  You have a right to membership of a trade union. Women’s Aid recognises Unison.  
Asylum and Immigration Act 1996:  To confirm your right to work in the UK, Women’s Aid will need to see the original of at least one document from a specified list (available on the UK Government website). Most commonly this is a British Passport. 
Additional information is available on request. 

Salary: £40,000

Hours per week: 35 hours per week as a 2-year fixed appointment. Home-based role with opportunity for flexible working pattern. 

Benefits: NCT membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holiday. 

Headline: New Ambitions for Membership at NCT 

About the role 

At NCT, our vision is that everyone who becomes a parent feels confident, connected, and safe because we believe parents help build the foundations of the future.

We are the charity that supports people as they become parents.  

We’re here to support every parent and their unique experiences of pregnancy, birth, and early parenthood. No exceptions. This means tackling the top challenges facing new and expectant parents today head on – overstretched maternity services, disparities in quality of care, the crisis in postnatal support, and the rising cost of living. Getting this right will have far-reaching benefits, not just for parents, but also for babies, children, families, and our whole society.

We’re recruiting a Senior Membership Manager to lead the review and revitalisation of our current NCT Membership programme as one of our 2023-25 ‘For Every Parent’ strategic commitments. You will help build an ambitious growth strategy that attracts, engages, motivates and retains members to be part of the NCT community and considers how we can best continue to serve our valued membership base.

This is an opportunity for a creative self-starter to make your mark! We’re looking for someone with track record of building and leading a large membership programme (or equivalent) in an impact-driven environment. We want to hear about your background, ideas and enthusiasm for delivering impactful supporter experiences that generate engagement and loyalty. Please visit our NCT for further details on job description.

We are taking positive action to increase diversity throughout our charity, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support.  More details about our Equity, Diversity and Inclusion action can be found here. 

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity.   We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.  

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.  

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment. 

Please apply for the role via our careers page on our website to apply directly. 

Closing date: Monday 11th December 2023 

Welsh Language Development Manager 

Join the organisation in shaping the future of early learning and childcare in Wales!

We have an exciting opportunity, funded by the Welsh Government, for a dynamic individual to join the organisation as maternity leave cover in the pivotal role of Welsh Language Development Manager. This position is integral to the Cymru’s Cwlwm initiative, where you will lead efforts focused on the Welsh Language, contributing significantly to the organisations goal of integrating the Welsh language into member settings across Wales.

Position: Welsh Language Development Manager (Maternity Cover)

Location: Home based

Hours: Full time 37 hours per week

Salary: Up to £29,000 depending on experience

Duration: Maternity cover until March 2025

Benefits: Include 25 days’ holiday, rising to 29 after service increments plus 8 bank holiday, Personal Pension Scheme, Healthcare Cash Plan, Employee Assistance Programme, Staff Awards Scheme, Company Sick Pay Scheme, flexible working patterns

Please note: To apply you will be asked to submit your CV along with a covering letter (in Welsh) detailing how your skills, knowledge and experience meet the requirements of the role.

The Role

As the Welsh Language Development Manager, you will collaborate closely with Regional Development Managers and the Welsh Language Project Co-ordinator to identify and support Welsh language needs within member settings.

Key responsibilities include:

• Developing and maintaining effective partnerships and relationships with local authorities and partners on a local and national level in relation to the Welsh language
• Working with the Cymru team to identify early years sector workforce needs and develop resources
• Establishing and managing robust procedures and systems to support the planning, coordination, delivery, and monitoring of Cymru’s Welsh language work
• Providing regular written reports identifying progress against targets for Senior Managers and funding bodies
• Collaborating with the Welsh Language Project Co-ordinator to promote the use of Welsh within member settings
• Systematically gathering and recording sector intelligence and research from early years, childcare, and play work providers and partners.

About You

As Welsh Language Development Manager, you will have:

• Level 3 qualification (e.g. NVQ Level 3 Nursery/Infant Teaching Certificate) or equivalent.
• A good standard of education in Welsh and English.
• Good communication skills both written and oral - fluent in both English and Welsh
• Knowledge of the benefits and value of the Welsh language in the early years sector
• Enthusiasm for quality Early years, childcare and play work opportunities.
• Experience of working within a related field. e.g. education, Early Years or childcare
• Experience of supervision / line management duties.

About the Organisation

The organisation is a national charity and membership association specifically for nurseries. They work in partnership with nurseries, local authorities, national government and a range of partners to develop an environment in which early learning and care can flourish.

The organisation is committed to a policy of equal opportunities and actively opposes discrimination in society.

You may also have experience as a Welsh Language Development Manager, Welsh Language, Development Manager,  Project Development Manager, Project Development, Development, Manager, Project Coordination Manager, Project Development Coordinator, Development Lead.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Job Title: National Perinatal Peer Support Manager

Salary: £33,000 - £35,000 FTE (depending on experience)

Hours per week: 35

Location: Home Based, need to travel occasionally to the various sites in NW, Midlands, SE and London

Benefits: NCT Membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holidays

About us at NCT

Our vision is that everyone who becomes a parent feels confident, connected, and safe because we believe parents help build the foundations of the future. That's why NCT is the charity with a clear and singular mission – we support people as they become parents. Every year we support over 250,000 parents across the UK and Channel Islands on their unique journeys through pregnancy, birth, infant feeding, and early parenthood. ‘For Every Parent’ is our new five-year strategy that sets a clear direction for our charity to reach more people, do more to support new and expectant parents, and campaign with impact.

About the role

The National Perinatal Peer Support Manager role is a critical post in our ‘For Every Parent’ strategy with alignment to our ‘More parents, more impact’ and ‘Real lives, real change’ pillars. You will champion and expand our nationally recognised ‘Parents in Mind’ programme - our free at point of access perinatal mental health peer support programme, for parents experiencing mild-moderate mental health difficulties. With a track record in managing and coaching teams across multiple locations, you will lead our regional teams who operate at the frontline of ‘Parents in Mind’ to deliver impactful volunteer-led community services. You will seek opportunities to share best practice and national collaboration amongst the sites helping to ensure that NCT is offering inclusive and accessible best practice. Most importantly, you will be working to continuously make a difference for the many families across the UK who struggle with emotional well-being, anxiety or social isolation in pregnancy or the first two-years after childbirth.

We are recruiting for a ………

• A progressive leader with experience of managing and developing motivated, engaged and resilient teams working across a dispersed a geographically location.
• Experience of managing the design and delivery of new services including assessment of impact and managing budgets.
• Experience of public sector commissioning. 
• An excellent communicator with the ability to inspire, influence, motivate and engage others through collaborative communication.
• A passion for NCT's mission and supporting parents experiencing perinatal mental health challenges.

Please visit our NCT website for further details on the job description.

We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support.  More details about our Equity, Diversity and Inclusion action can be found here.

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity. We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process. 

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability. 

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.

Closing date for applications: 04/01/2024