Systems development manager jobs
KEY INFORMATION
Location: Manchester, Bristol, Newcastle, Nottingham, or London
Hours: 37.5 hours
Start date: September 2025 (we are happy to work with you and your notice period)
Duration: Permanent
Salary: £46,420 - £51,725 per annum if based in London. £43,765 - £49,070 per annum if based in Manchester, Nottingham, Newcastle or Bristol, plus a £312 yearly tax-free work from home allowance.
Application deadline: 11:59pm, Sunday 31 August
ABOUT UPREACH
Do you think that your socio-economic background should determine your career prospects?
upReach’s vision is of a society in which everybody has an equal opportunity to realise their full career potential. Our work is important because right now a student from disadvantaged background who gains a first-class degree from a top university is less likely to secure an elite job than a more privileged student with a 2.2.
Founded in 2012, we are an award-winning charity working in close partnership with employers and universities, we deliver a programme of 1-to-1 coaching to eligible undergraduates. We provide personalised employability support to over 3,000 students from across the UK, helping them to discover different career options, and develop the vital skills, networks and experiences needed to succeed in their chosen career and beyond.
To find out more about how we support our students, visit our website, read our Annual Report, and 2024-27 Strategy.
ROLE SUMMARY
It is an exciting time to join the team, with income growing year on year and an increasing awareness of our brand through activities such as the recent Radio 4 Charity Appeal. We have ambitious plans and the Head of Fundraising will make a significant contribution to future growth; you will manage the Fundraising and Events team with oversight of income generation from various sources including major donors, individuals, trusts & foundations and a portfolio of events.
The role will suit innovative individuals with experience of fundraising from major donors and at least one of the other specified income streams, and event planning or project management.
You will represent upReach externally, acting as an ambassador for our work and building strategic relationships with a wide variety of stakeholders. You will be accountable for income targets, developing the fundraising strategy and identifying new opportunities.
OUR VALUES
upReach upholds the following values:
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Perseverance
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Integrity
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Advocacy
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Aspiration
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Proactivity
CORE RESPONSIBILITIES
The Head of Fundraising will contribute to upReach's mission by meeting financial targets, recognising when to make the fundraising ‘ask’ and leading the annual budget process. You will use clear, creative written communication to produce convincing cases for support, represent the charity at relevant networking events, work closely with the upReach Development Board and act as an ambassador for the organisation.
Reporting to the Director of Income Generation and External Engagement you will manage three direct reports and support individuals participating in the Future Charity Leaders Programme (upReach’s graduate scheme). You will work closely with the Head of Partnerships, CEO, Programmes and Finance teams and other colleagues across the income generating and external engagement team.
The core responsibilities include:
Leadership and strategy
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Lead fundraising and philanthropy to realise financial targets (2025/26: £2.45m).
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Securing 5 and 6 figure gifts.
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Inspire staff and volunteers to excel and achieve, champion the upReach values.
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Commit to the annual appraisal process and develop stretching, SMART OKRs (objectives and key results) to meet our strategic goals.
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Deputise for the Director in their absence and play an key role in the Income Generation & External Engagement Leadership Team.
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Lead the strategic and operational planning process for the functional areas of responsibility and ensure the involvement of relevant stakeholders.
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Keep abreast of developments, changes in trends, new techniques and legislation.
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Ensure planned activity is delivered in compliance with relevant charity law, other legislation, best practice and corporate policy.
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Act as a senior sounding board to ensure strategic decisions regarding donors and funders resonate with our objectives and mission.
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Contribute to strategic thinking including risk management and mitigation.
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Collate and present timely monthly management reports for each income stream.
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Lead the annual budget and financial forecasting processes to facilitate reporting and strategic-decision making.
Working with stakeholders (internal and external)
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Collaborate with colleagues to identify and secure all various income generating and profile raising opportunities, ensuring maximum impact and contribution from funders.
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Lead, champion and model a culture of outstanding donor stewardship and supporter care; including best practice and behaviour.
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Develop and foster effective relationships with key external contacts at all levels, e.g. donors, supporters, suppliers.
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Make the fundraising ‘ask’ as and when appropriate, or support others to do so.
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Respond promptly to requests for information and action from supporters.
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Report and disseminate the key issues to emerge from supporter feedback.
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Manage the complaints procedures for the department and conduct full investigation of all complaints received by the department.
Developing, maintaining systems and procedures
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Determine and manage the operating systems needed to deliver activity and enable effective donor, supporter and volunteer relationship management.
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Effectively develop the donor journey.
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Ensure records in the CRM are up to date.
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Conduct analysis of data from across functions responsible for, drawing conclusions, making recommendations to the Director.
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Ensure the management of systems and processes comply with the organisation’s data protection obligations, charity law and other legal requirements.
People Management and Team Working
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Recruit and lead the Fundraising team, rotatees and volunteers as required.
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Ensure upReach promotes a high performance culture and professional integrity.
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Continue to develop the skills and knowledge of you and your team to ensure you are up-to-date with changing regulation and fundraising best practices.
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Lead and model the implementation of business improvement and people development initiatives including training and rotations.
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Collaborate with colleagues across the department and organisation.
Major Donors and Individuals
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Develop and implement fundraising strategies to grow income, including an annual appeal.
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Work with the CEO, nurture relationships with donors including high net worth individuals maintaining the highest level of donor care.
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Research, identify and engage prospective donors to secure 5 and 6 figure gifts.
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Lead the team to grow and develop the burgeoning major donor portfolio.
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Work with the Alumni Team to identify opportunities to sustainably grow the individual giving pipeline, including beneficiaries.
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Develop a legacies strategy and oversee delivery of awareness campaigns.
Events
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Lead the team on the delivery of a sector-leading events portfolio, to include income-generating events, and the Student Social Mobility Awards (SSMA’s).
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Engage, steward and motivate key stakeholders including the Development Board, Patrons, potential event committee members and other high value volunteers to grow our network and deliver successful fundraising events.
Trusts, Foundations & Corporates
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Oversight of Trusts, Foundation & Corporate fundraising strategy.
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Work with the Senior Fundraising Manager to identify and build relationships with Companies, Trusts and Foundations which are mission and/or programme aligned.
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Collaborate with the Head of Partnerships to build strategic relationships with companies that grow philanthropic and commercial income.
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Support the acquisition of new, multi-year philanthropic funders and existing donors.
Other
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Regular out of office work may be required in order that the organisation is able to deliver on its commitments to its stakeholders
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Some UK travel will be required from time to time
Please note that it is not possible for the job description to cover the exhaustive list of responsibilities of your role due to the varied nature of the role. The job description aims to provide an overview of your remit and core responsibilities.
SKILLS AND EXPERIENCE
The ideal candidate should display these skills:
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Influencing, facilitation and communication skills (both oral and written)
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Problem solving and decision making, the ability to stay calm under pressure
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Excellent organisational skills and the ability to prioritise and deliver to tight deadlines
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Passion and motivation
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Leadership and collaboration skills
To be successful, it is anticipated that you will have experience working in a fast paced environment, third sector organisation with demonstrable success in meeting financial targets and motivating others;
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Exceptional relationship building, stakeholder management and negotiation skills, with the ability to influence and persuade at the highest level.
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Experience working in a fast-paced environment, maintaining accuracy and working independently to find solutions to problems.
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You have developed fundraising strategies, budgets and plans with success in meeting income targets including 5 and 6 figure gifts.
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Coordinating annual budget reviews and preparing KPI/OKR reports and financial forecasts that help inform strategic decision-making at a senior level.
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Ability to lead and motivate others, including senior team members; working cooperatively with and through people to reach goals.
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Clear and creative communicator and presenter; strong storytelling skills and a proactive attitude.
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You’ll understand fundraising performance metrics and how to use them in the delivery of objectives as well as showing knowledge in charity law as it applies to fundraising
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Sound knowledge of GDPR legislation and other fundraising regulations.
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Independent decision-making within authorised boundaries with the ability to anticipate and find solutions to potential problems.
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Strong project management and problem solving skills, in addition to superb organisational skills to manage a varied workload.
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Take responsibility for your own professional development.
TEAM CULTURE & BENEFITS:
By joining the upReach team, you will be joining a team who are committed to supporting you in your career journey and fostering an inclusive culture.
We offer:
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Flexible and hybrid working.
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Statutory Holiday Entitlement of 25 days and bank holidays. This increases to 2 additional days after 2.5 years and then to 3 additional days after 5 years of working with us.
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Birthday leave and volunteering leave
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Enhanced Parental Leave beyond statutory requirements for all team members.
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3% Pension Contribution, this increases to 5% after 5 years of working with us.
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Cycle-to-work and tech buying schemes
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Monthly socials
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Dedication to Staff Wellbeing through our Employee Assistance Programme and annual wellbeing days
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Personal Development Budget, activated after 6 months in the role.
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The opportunity to participate in our fantastic staff networks:
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Disability and Inclusion Network
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Diverse Roots Network
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Green Network
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LGBTQ+ Network
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Mindfulness Network
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Parents and Carers Network
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Socio-economic Background Network
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READY TO APPLY?
We are committed to making our recruitment process inclusive. All applications will be blind screened, and our job packs are available in Braille, large text or another format upon request. We can provide reasonable adjustments throughout our recruitment application process and on the job, and we'll always endeavour to be as accommodating as possible.
Applications close at 11:59pm, Sunday 31 August.
EQUAL OPPORTUNITIES
At upReach, we are committed to being an equal opportunities employer and do not discriminate in employment matters on the basis of race, ethnicity, religion, gender, age, disability, social background or any other protected class. We celebrate and value the diverse perspectives that people from all backgrounds bring to our team. We are passionate about creating a workplace that is inclusive and reflects the diversity of communities across the UK. Diversity in the workplace creates dynamic and effective organisations and we are actively working to build a more inclusive workforce by continuously improving our recruitment, retention, and development practices. We encourage applications from individuals from underrepresented groups, including Black, Asian and other ethnic minority backgrounds, those with disabilities , those who are care-experienced, those from low socio-economic backgrounds, and those who are LGBTQIA+.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Fundraiser- East
c. £31,950 per annum
Full Time, Permanent, Home based. Required to travel, including visits to Fleet (Head Office) & to Regional Team meetings as required
The Talent Set is thrilled to partner with a leading national health charity as they recruit for a Community Fundraiser to cover the East region. This is a fantastic opportunity to join an award-winning organisation committed to driving change for those affected by serious health conditions. You’ll engage with individuals, community groups, regional corporates, and volunteers, boosting fundraising through strong stewardship and creative campaigns such as themed bake sales and sponsored walks. With your energy, creativity, and ability to build lasting relationships, you'll play a vital role in expanding grassroots support and raising essential funds to help accelerate progress towards life-changing outcomes.
Key Responsibilities:
- Develop and implement a regional community fundraising strategy, aligning with the charity’s wider objectives.
- Meet and exceed fundraising KPIs and contribute to overall annual income targets.
- Recruit, build, and maintain relationships with supporters, volunteers, and community groups to drive participation and fundraising.
- Recruiting, train, and manage a network of regional volunteers to support fundraising activities.
- Work with internal teams to identify and maximise regional fundraising opportunities.
- Use CRM systems to track supporter engagement and tailor stewardship strategies based on data insights.
Person Specification:
- Demonstrated success in a community, corporate, or events fundraising role, with a track record of achieving income targets.
- Skilled in recruiting, supporting, and engaging supporters in fundraising activities and initiatives.
- Ability to develop and deliver effective community fundraising strategies, identifying opportunities to maximise engagement and income.
- Confident and persuasive communicator, adept at building relationships with a wide range of stakeholders, including individuals, groups, and corporate partners.
- Able to manage multiple priorities, work independently, and adapt to a fast-paced environment while maintaining high attention to detail.
- Comfortable using CRM systems, Microsoft Office, and digital fundraising platforms, with the ability to analyse data to inform fundraising strategies.
What’s on Offer:
- Be part of a passionate, collaborative team working towards a vital mission. Home-based role with the flexibility to manage your own schedule, plus regular opportunities to connect with colleagues.
- Generous annual leave, enhanced sick pay, and a focus on employee wellbeing, including access to mental health support.
- Ongoing training and career development opportunities to help you grow within the charity sector.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
We're looking for a confident and compassionate Co-Director to lead our mental health charity using gardens, creativity & community for recovery.
**We offer mentoring support for applicants who might benefit from additional guidance - please see the full Job Description for further details**
About Sydenham Garden
Based in Lewisham in South-East London, Sydenham Garden is a unique wellbeing centre utilising its gardens, nature reserve and activity rooms to help people living with and recovering from mental and physical ill-health. We provide nature and arts based creative, social and therapeutic activities for co-workers (the name we give to our primary beneficiaries).
About the role
Our Director has been in post since November 2021 and on returning from maternity leave in January 2026 she will be working 3 days a week. We are seeking a Co-Director to jointly lead the organisation going forwards as we have made a positive decision to move towards a co-director model. This is an exciting opportunity which can have benefits of increasing capacity, efficiency, and transparency and allow for a broader range of identities both to better reflect the diverse populations they serve and as a way to include more diverse leaders. It is a model that can also reduce burnout, build equity, and support flexible working.
As Co-Director you will be jointly responsible for leading and manage the day-to-day running of Sydenham Garden for the benefit of our co-workers. This will involve overseeing implementation and regular review of Sydenham Garden’s strategic plan and to ensure all governance arrangements are in place to monitor the work of the organisation and to report to the Board of Trustees and to funders.
You will ensure fundraising and financial plans and processes are in place to deliver the agreed services, including fundraising from Trusts & Foundations, community fundraising and developing contracted services as necessary.
The Co-Directors will be jointly accountable to the Trustee Board for all aspects of the job description. You may take lead responsibility on particular areas which will be discussed and agreed with the existing Co-Director and Trustee Board.
About You
You are a confident and compassionate leader with a commitment to the mental health and wellbeing sector. You bring a thoughtful, strategic and inclusive approach to leadership.
Your communication skills are excellent, and you’re able to build strong, trusting relationships with colleagues at all levels, as well as with external partners, funders, and stakeholders. You are deeply committed to Equity, Diversity and Inclusion, with a clear track record of putting these values into practice.
You have a proven experience in securing income for charitable work and are confident in financial management and planning.
You also understand the value of co-production and have experience working collaboratively with volunteers and co-workers (service users), ensuring their voices are central to service design and delivery.
We’re looking for someone who is dedicated to the mission of Sydenham Garden and has relevant experience at management level in a mental health charity of similar organisation.
How to apply
Candidates will be shortlisted based on:
· Experience of working at a management level in a mental health charity or comparable organisation.
· An excellent strategic thinker with experience of input into strategic development and implementation.
· Good communication skills and the ability to build relationships with colleagues at all levels in an organisation and with external contacts and partners.
· A proven commitment to Equity, Diversity and Inclusion.
· Experience of line managing and developing staff, including through appraisal systems.
· Proven ability to secure income, manage fundraising processes and to manage and produce fundraising applications.
· Experience of financial management and planning, including managing budgets.
· Experience of working with volunteers and co-workers (service users).
Diversity, Equity, and Inclusion
Sydenham Garden is committed to Diversity, Equity and Inclusion (DEI). We want to build a diverse and inclusive staff, volunteer and trustee team where everyone feels that they belong and that reflects the profile of the communities we serve. Therefore, we will welcome and consider applications from candidates of all backgrounds and protected characteristics, and we particularly encourage applications from people of African or Caribbean heritage to ensure our staff team represents the communities we serve.
To apply, please send us a CV together with a supporting statement (maximum 2 pages, minimum font size of 11) that addresses how you meet the Person Specification listed above.
The client requests no contact from agencies or media sales.
Job Title: Refuge Worker
Location: This is an onsite role, located within the London Borough of Hounslow, there may be a requirement to occasionally work in the London Borough of Hillingdon.
Salary: £17,314.27 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location
Contract type: Part Time, Permanent
Hours: 22.5 hours (days to be discussed)
Are you passionate about supporting women and children escaping domestic abuse? We are looking for a compassionate and dedicated Refuge Worker to join our team, providing vital support in a safe and secure environment for those in crisis. This is an opportunity to make a real difference in the lives of vulnerable individuals when they need it most.
As a Refuge Worker, you will be responsible for delivering practical and emotional support to residents, ensuring their safety and wellbeing while they rebuild their lives. Key duties include conducting risk assessments, safety planning, supporting access to benefits and housing, liaising with external agencies, and maintaining accurate case records. The ideal candidate will be empathetic, resilient, and highly organised, with experience of working in a support or advocacy role, ideally within the domestic abuse or safeguarding sector.
This is a rewarding role where your work has a direct impact every day. In return, we offer a supportive team environment, opportunities for training and development, and the chance to be part of a cause that truly matters.
Closing Date: 09:00am 13 August 2025
Iterview Dates: 18 and 19 August 2025
Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a early career fundraiser who also loves comms?
Are you wanting to make a difference in the lives of learning disabled and autistic young people?
Caxton Youth Organisation is a specialist youth club, creating community, breaking barriers and empowering learning disabled and autistic young people.
This is a key role supporting both our fundraising and communications activities. You will work closely with the Fundraising and Communications Manager to deliver compelling fundraising applications, steward donors, grow our community fundraising, and manage Caxton’s public-facing communications across digital and print. It’s a hands-on, varied role ideal for someone who’s an excellent communicator, highly organised, and motivated to make a difference.
Key Responsibilities
Fundraising
- Research, plan and draft compelling grant and funding applications.
- Maintain and update our CRM system (Beacon), ensuring records are accurate and communications are timely.
- Plan and deliver key supporter events.
- Lead on the development, delivery and stewardship of community fundraising activities, including challenge events.
- Prepare timely and engaging reports and updates for funders.
- Provide stewardship to individual supporters and donors
- Support on implementing our Monitoring and Evaluation Framework to capture meaningful programme insights to support funding applications and reporting.
- Collaborate with colleagues to gather and analyse qualitative data, including quotes, feedback and stories to demonstrate impact.
Communications
- Manage Caxton’s social media channels (Instagram, Facebook, LinkedIn, TikTok, Bluesky), creating engaging, youth-appropriate content that reflects our values and voice.
- Monitor, evaluate and report on social media performance to identify trends and opportunities for growth.
- Write and collect case studies and stories that showcase the experiences and successes of young people.
- Develop and maintain marketing materials, promotional assets, and internal communications tools.
- Maintaining the Caxton website, including writing blog posts and updating content as needed.
- Lead on the implementation of Caxton’s communications calendar to ensure consistent and strategic messaging.
- Strengthen our presence in the community and online through targeted communications initiatives
Person Specification
Essential:
- 2+ years’ experience in fundraising, particularly writing funding applications and/or managing donor relationships.
- Strong written and verbal communication skills with the ability to tailor messages for different audiences.
- Experience managing social media channels for an organisation.
- Confident using design tools (e.g. Canva) and email marketing platforms.
- Highly organised with excellent attention to detail.
- Comfortable working independently and managing multiple priorities.
- Committed to the values of inclusion, equity and youth empowerment.
Desirable:
- Experience using Beacon or another CRM
- Knowledge of the youth or disability sector.
- Basic photography, video or design skills.
If you don't meet all of the criteria but feel as though you would be a great fit for the role, we would encourage you to still consider applying.
Caxton Youth Organisation is an Equal Opportunity Employer. We will consider all reasonable adjustments under the terms of the Equality Act (2010) to enable an applicant with a disability (as defined under the Act) to meet the requirements of the post. We encourage applicants from underrepresented groups.
Please submit a cover letter detailing how your previous experience meets the job description.
A specialist youth club for learning disabled and autistic young people in Westminster
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ivy Rock Partners are working with Parkinson's UK on their recruitment for a Head of Finance Operations as part of a planned restructure to facilitate the charity's continued growth and expansion.
Parkinson's UK are pushing for better, right here, right now. Every one of us has a crucial role to play as both drivers and enablers of change.
Parkinson’s UK is the UK’s leading charity for people with Parkinson’s. We're a growing organisation with 605 employees, 4000 volunteers and a projected income of £50m+. Our proud history dates back nearly 60 years, but now we’re on a mission to be fit for the future, ensuring we have the infrastructure, culture, and operating model to drive even more impact for people with Parkinson’s, both now and in the future.
The Operations team plays a key role in driving that mission. Over the coming years we’ll be modernising our systems and processes to ensure they’re fit for now, as well as in the future. Much of this work is already underway, and we’re now ready to start our exciting new chapter.
We’ve been working to get ourselves in the best shape to deliver that progress over the next few years, and we’re now looking for ambitious, driven, and purpose-led people to join our team of ‘relentless doers’.
About the role
We are looking for a Head of Financial Operations, who will provide leadership and development to the Financial Transactions Team and the Local Groups Finance Team during a period of transition to new systems and processes.
You will lead the annual audit process, acting as the primary contact for auditors and other external advisors. Additionally, you'll be responsible for enhancing the efficiency and effectiveness of financial and reporting processes throughout the charity by leveraging data and digital tools.
What you’ll do
- Lead on the Annual Accounts production and act as key contact to the Auditors and Governance Team.
- Continuously drive improvements and actively contribute to the Finance Transformation to finance processes and systems (will also lead on the implementation of a new finance system when budget is assigned)
- Act as lead, mentor and coach to the Financial Accounting Team and identify opportunities to improve processes.
- Manage financial risks and improve internal controls through compliance to relevant governance
What you’ll bring
- Proven experience of leading the Annual Accounts production and ability to distil and present it to a wide range of non-finance stakeholders
- A CCAB (or equivalent) qualified accountant with excellent technical financial accounting skills, including knowledge of relevant accounting principles, VAT and fund accounting
- Experience building rapport and constructive relationships with senior managers across the organisation to deliver continuous improvements
- A proven track record of coaching and mentoring individuals and delivering results through teams
How to Apply
Ivy Rock Partners are exclusively partnering with Parkinson’s UK on this vacancy. Please apply using the apply function or get in touch with Holly Arrowsmith at Ivy Rock Partners for further details.
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
We will be building our brand, diversifying our income streams and increasing our donors and giving profile. You will manage a small fundraising team and play an important role on our senior management team. You will be experienced in winning large trust and foundation and statutory sector grants, as well as having knowledge around diversifying funds in a not-for-profit context.
Main Responsibilities:
- Building our brand, diversifying income streams, and increasing our donor profile.
- Managing a small fundraising team and playing a key role on our senior management team.
- Developing and delivering fundraising strategies based on our Strategic Plan.
- Overseeing our funding portfolio and supporting the development of individual donors.
- Sourcing and applying for funds to meet strategic priorities.
- Networking with other agencies and stakeholders to promote our work.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Treasures Foundation provides housing and support for women recovering from addiction, trauma, and involvement with the criminal justice system. We help women rebuild their lives through safe housing, access to essential services, and programmes focused on rehabilitation and long-term recovery. Our mission is to empower women to thrive in their communities and build a brighter future.
We are now seeking a Full Time and/or Part Time Keyworker to join our expanding Treasures team.
Key Responsibilities
The Keyworker will report directly to the Specialist Support Manager and will play a critical role in maintaining the effective running of Treasures Foundation’s supported housing. The core responsibilities include:
Beneficiary support
· Undertaqking key working activities including: referrals, risk assessments, support
planning
· Support beneficiaries communicating with them about their day or any difficulties that arise for them
·Take a holistic approach to support beneficiary needs, seeking and highlighting opportunities for change at the individual’s and project level
· Fostering a holistic approach to supporting beneficiaries needs, seeking and
highlighting opportunities for change at the individual’s and project/ organisational
level
· Jointly developing and delivering a group programme which meets the needs of the women
and aims of the project, such as effective communication and conflict resolution
· Developing individual key work plans alongside the beneficiary and offering them
appropriate support to implement them
· Supporting the beneficiaries to access voluntary work, extra-curricular activities and
educational courses
Reporting and Compliance
· Verbal and written handover to other staff
· Use on call if needed in an emergency
· Ensure our monitoring system Lamplight is up to date
· Complete online training
· Gather data for monitoring and evaluation
Person Specification
The ideal candidate will have a passion for working in the charity sector. They will be proactive, solution-oriented, and able to manage competing priorities in a sometimes challenging environment.
Essential Skills and Experience:
· Flexible attitude with the ability to understand and implement policies and procedures, keeping the beneficiary at the heart of the work
· Demonstrable experience of lone working in a similar environment
· Excellent organisational and time-management skills
· Strong communication skills, with the ability to present information clearly to other staff members
· IT literate
Desirable Skills and Experience:
· Evidence of trauma informed qualifications or experience
What We Offer
· The opportunity to make a meaningful impact in the lives of women recovering from addiction and trauma.
· A supportive and passionate team dedicated to creating lasting change.
· Opportunities for professional development through training and teaching.
· Therapy for staff
· Regular Supervision
Treasures Foundation was established to provide accommodation and outreach support for women who have a history of drug abuse and offending.


Girls Not Brides is the only global organisation uniquely focused on creating and sustaining a worldwide movement to end child, early and forced marriage and unions (CEFMU) and ensuring that this movement leads to tangible change for the girls at risk or affected by the practice. We are a network of more than 1,400 civil society organisations in nearly 100 countries working in partnership to end child marriage.
Our vision is a world without child marriage where girls and women enjoy equal status with boys and men and can achieve their full potential in all aspects of their lives. Our vision challenges deeply embedded social norms that harm the lives of girls, women, and their communities.
INTRODUCTION TO THE ROLE
This is an exciting time to join Girls Not Brides as we are currently in the process of reviewing our strategy for the next 5 years. The Senior Officer- Executive Office plays a vital role in providing high-level strategic, operational and administrative support to the Chief Executive Officer. This position is central to the smooth functioning of the CEO’s office, enabling the CEO to focus on leading the organisation effectively and with impact. The ideal candidate will be proactive, exceptionally organised, discreet, and able to anticipate needs in a fast-paced and dynamic environment.
In addition to supporting the CEO directly, the Senior Officer- Executive Office will also play a key role in facilitating the CEO’s engagement with the Senior Leadership Team and the Board of Trustees. This includes contributing to strategic planning, project coordination, internal communications, and leadership governance processes.
ABOUT YOU
We are seeking a Senior Officer- Executive Office with strong experience supporting CEOs, senior leaders and Boards. You will be proactive and independent: an instinctive problem-solver with experience in designing and deploying easy-to-use systems and processes to support effective communication and project delivery within and beyond senior leadership, the Board, and wider team members.
You will support leadership to prioritise projects and tasks in a complex, fast-paced environment. This role requires sound judgement, excellent communication skills, and the ability to manage sensitive information with professionalism and confidence. You will be motivated by the mission of Girls Not Brides and dedicated to working within a diverse team.
The successful candidate must already have the right to work in the UK at the time of applying and for the duration of the contract.
Fluency in English is essential for this role.
KEY RESPONSIBILITIES
Strategic and Project Management
- Assist the CEO in tracking strategic priorities and ensuring deadlines are met.
- Support key projects or initiatives driven by the CEO and the SLT office, including special assignments or donor/stakeholder engagement for example supporting development and coordination of end child marriage Global leaders Forum.
- Provide oversight of internal and external communications requiring the CEO's input or signature.
External Engagement and Relationship Management
- Work closely with the External Engagement team to support and enhance the CEO’s external profile, including media, public appearances, keynotes, and thought leadership opportunities.
- Manage and update the CEO’s social media handles (e.g., LinkedIn, Twitter/X), in coordination with the Communications team, to reflect the strategic positioning of the organisation.
- Monitor media and public engagement metrics related to the CEO and propose content ideas aligned with organisational goals.
- Represent the CEO’s office in internal and external engagements with professionalism and confidentiality.
- Support the CEO’s participation in global forums, strategic partnerships, and high-level convenings.
Governance and Leadership Coordination
- In close collaboration with the Director of Operations and Finance, support the Board recruitment process, including conducting due diligence, managing conflict of interest declarations, and ensuring robust compliance and documentation.
- Lead the planning and coordination of induction and onboarding for new Board members, including the facilitation of any required training such as safeguarding, governance responsibilities, and organisational policies.
- Support the review and update of the organisation’s Articles of Association, working in liaison with legal counsel to ensure compliance with regulatory requirements and alignment with organisational priorities
- Liaise with SLT members to ensure the effective delivery of Board and Committee meetings, including preparing high-quality papers and presentations, maintaining records, tracking actions, and supporting timely follow-up.
- Provide executive support to the CEO, including coordinating AMT, SLT and Board meetings, minute-taking, managing follow-ups, and ensuring team-wide communication flows smoothly.
Executive Support
- Act as both a gatekeeper and gateway to the CEO, exercising sound judgment in managing access and prioritising engagements, while nurturing trusted relationships with internal and external stakeholders to ensure alignment, efficiency, and strategic connectivity.
- Ensure the CEO is well-prepared for meetings by providing timely and accurate briefings, agendas, relevant materials.
- Liaise with internal teams and external stakeholders to coordinate meetings, events, and engagements involving the CEO.
- Manage the CEO’s global travel, events and calendars.
- Manage CEO expenses and budget-related documentation and ensure accurate financial tracking for the CEO’s office.
Internal communications
- Lead on the delivery of internal communications to all team members, gathering inputs and updates from all teams and producing a regular internal staff newsletter
- Working with other teams, support the coordination and delivery of team-wide convenings and events.
PERSON SPECIFICATION
Essential experience
- A minimum of 7 years extensive professional experience in a similar role working directly with a high-performing leadership team and Board.
- Significant experience managing Board and governance processes, documentation, and communication flows.
- Strong track record in internal communications processes for diverse, multi-cultural teams.
- Advanced level in Word, Excel, PowerPoint and Outlook.
- Exceptional and demonstratable experience with or knowledge of project management tools/ software and management systems and procedures.
- Strong ability to be proactive and take initiative.
Essential skills and knowledge
- High level of professionalism, integrity and confidentiality in handling sensitive information and in compliance with GDPR.
- Exceptional interpersonal and written communication skills, with strong copyediting and an ability to write concisely for diverse audiences.
- Highly organised, with excellent time management, strong work ethic and attention to detail in order to meet deadlines.
- Strong problem-solving skills, an instinct to assist others, and the ability to work proactively and independently.
- Proven ability to work calmly and flexibly within a busy environment, multitask, and to adjust quickly when priorities change.
- Strong knowledge of UK Charity Commission guidance and requirements for non-profit Boards and governance.
Please see our website for the full job description.
Girls Not Brides is an equal opportunities employer. We embrace diversity, equal opportunity and inclusion in a serious way. We are committed to building a staff body that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
The successful candidate must already have the right to work in the UK at the time of applying and for the duration of the contract.
The closing date for this role is 23:59 GMT on 10th August 2025.
Interviews will commence on 19th and 20th August.
To apply, please click on the 'Apply now' button on the job page and submit your CV and a brief cover letter, clearly demonstrating how you meet the criteria.
We encourage all candidates to apply as soon as possible, as we may close this vacancy early if we receive a very high number of applications and won't be able to accept further submissions.
We believe in a world without child marriage, where girls and women enjoy equal status with boys and men, and can achieve their full potential.




Job title: NC Capacity Building Officer (Fundraising)
Department: Education
Responsible to: NC Capacity Building and Data Manager
Location: London (UK) - hybrid working
Salary: £34,400 per annum (London)
Working pattern: Full time, 38.5 hours per week
Duration of contract: Two years with a possibility of extension
Start date: As soon as possible
Are you passionate about making education more accessible and excited to support a global network of dedicated volunteers?
UWC International is looking for a collaborative and digitally savvy NC Capacity Building Officer (Fundraising) to help strengthen fundraising efforts across our worldwide community of national committees. In this role, you’ll support volunteers with tools, training, and guidance to raise funds and grow local engagement - making it possible for more young people to access a life-changing UWC education.
You’ll be part of a supportive international team, working closely with colleagues in Education and Finance to administer fundraising and grants systems, manage donation flows, and contribute to the team’s monitoring and evaluation efforts. If you are interested in fundraising, confident in navigating digital tools, and thrive on empowering others, we’d love to hear from you.
About us
Changing the world takes passion and dedication
UWC is a global movement of 18 schools across four continents with a shared mission: to make education a force for peace and a sustainable future. Each year, we bring together young people from over 150 countries and diverse backgrounds to live and learn together in richly diverse, international settings – developing not only academic excellence, but cross-cultural understanding and a drive for social impact. UWC students don’t just prepare for exams, they prepare to lead change. Through real-world challenges, they build the skills, compassion and courage to make a difference.
Our students go on to become leaders in politics, NGOs, business, education and grassroots movements – people shaping a more just and sustainable world. Today, our global network includes more than 85,000 changemakers united by the values they lived at UWC.
About UWC International
UWC International is the operational arm of UWC, a UK-registered and Germany-registered charity at the heart of the global UWC movement. Based in London and Berlin, our team works closely with stakeholders across the UWC network and supports a global alumni community of over 85,000 changemakers.
Our work includes global fundraising, communications, promotion and support for the network of more than 150 UWC national committees. We also lead on global strategy and provide key services to UWC schools and colleges.
We are proud to reflect the diversity we champion. Our international team represents over 25 nationalities, bringing a wide range of perspectives and lived experiences. We are committed to anti-racism, diversity, equity and inclusion (ARDEI) across all aspects of our work – ensuring our organisational culture reflects the values we promote across the UWC movement.
What we offer
As part of a commitment to our employees, we offer the following:
UWC International London and Berlin
- Hybrid working - we operate hybrid working arrangements, with at least 20% of the week worked in the office and up to 80% worked from home.
- Flexible working hours - our standard working hours are 38.5 per week. We support flexible working and are happy to discuss different working patterns.
- Generous annual leave allowance – we offer 28 days holiday per year plus 8 public holidays (pro rata for part-time or fixed-term contracts).
- Paid leave for personal growth - up to 2 days per year for volunteering or up to 2 days per year for study leave.
- Learning & development opportunities – we have access to various learning and development platforms to support your professional growth.
UWC International London
- Income Protection & well-being support - We offer income protection to all employees, an Employee Assistance Programme (EAP) with access to a legal support helpline, remote GP appointments, medical second opinions, mental health support, physiotherapy, lifestyle coaching, personal trainer and nutritionist sessions, and a well-being calendar featuring podcasts and webinars.
- Exclusive discounts & perks - with access to a range of discounts across shopping, dining, lifestyle and entertainment, with thousands of offers on hundreds of top retailers.
- Cycle to Work scheme and eyecare vouchers
- Enhanced maternity and enhanced paternity leave
- Higher-than-standard pension contribution scheme - UWC International will contribute up to 8% of the employee’s gross salary toward their Pension scheme with NEST.
Visa requirements
Anyone who applies to work at UWC International in London must have a work visa before starting employment, in compliance with the relevant immigration rules. Please provide confirmation of your eligibility to indefinitely work or reside in the UK in your application. Any offers of employment made by UWC International will be subject to a right-to-work check on your immigration status.
Application Process
Do you want to be part of our team? To apply, please submit an up to date copy of your CV along with a cover letter in English (each a maximum of 2 pages).
Applications will be reviewed on a rolling basis, if you are interested submit your application as soon as possible.
Your cover letter must:
- Outline your experience, skills and competencies against the Person specification section in the attached Job Description.
- Explain why you want to join UWC International, and specify your preferred location.
- Provide confirmation of your eligibility to work or reside in the UK.
- Provide the name and contact details of two professional referees, including their job title, email address and the capacity in which you are known to them. References are taken up prior to the second round interviews. We will not contact your referees without first letting you know.
Please note that CVs received without a cover letter, including the information requested above will not be considered.
Deadline for application: 23.59 PM (UK time) on Monday 25 August 2025
Interview and/or assessment dates:
First round interviews on Wednesday, 3 September & Thursday, 4 September (remote)
Second round interviews on Wednesday, 3 September & Thursday, 4 September (remote)
For further information on this opportunity, please see the detailed job description attached.
Safeguarding Statement
The job holder might have to travel to UWC schools and colleges. Therefore, a Basic DBS check (Disclosure and Barring Service) or international equivalent will be required before any job offer is made. We will also take up references before the second stage of the interview process. Referees will not be contacted without your consent.
Diversity Statement
UWC places deliberate diversity at the heart of our educational model because of its critical importance in our mission ‘to unite people, nations and cultures for peace and a sustainable future’.
At the UWC International Office, we believe this commitment to deliberate diversity must be reflected within our team, organisational practices, policies and culture. We recognise people with different backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions, and we encourage and leverage these differences to make our work more relevant and accessible.
We will not discriminate or tolerate discriminatory behaviour on any grounds such as, but not limited to, race, gender, disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age or socioeconomic background.
We strive to be an inclusive workplace where everyone feels a sense of belonging, has a voice, can raise concerns, and feels comfortable and confident. We expect everyone who works with us to share this commitment and to act accordingly as we aspire best to serve the UWC mission and our global community. It is an ongoing journey and we welcome all those ready to travel with us.
The client requests no contact from agencies or media sales.
Job Title - Caseworker (Immigration and Asylum Law)
Contract - Permanent
Hours - 35 hours per week
Salary - £27,000 - £29,000 dependent on experience
Location - Coram Campus, London, with the possibility of hybrid working
About Coram
Coram is committed to improving the lives of the UK’s most vulnerable children and young people.
We support children and young people from birth to independence, creating a change that lasts a lifetime.
Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive
About the role
This role is a newly created position working within the Youth Access to Immigration Representation and Advice (YAIRA) project providing immigration and asylum support to young people who are in care or are care leavers. The YAIRA Project was set up by Coram CLC and 4 local authorities – Enfield, Islington, Barnet and Camden - to increase access to representation and advice for children in care and leaving care.
This is an exciting opportunity for someone with a keen interest in upholding the rights of vulnerable children and young people with experience of the care system who is seeking to progress their legal aid career in the charity sector. Our lawyers benefit from a good work-life balance and realistic financial and chargeable hour targets. The role can be split between working from home/office-based with flexibility as to the balance between the two.
The successful candidate will work alongside a senior caseworker already working on the project and together you will liaise with the local authorities involved in the project to implement an effective referral mechanism for children and young persons in their care and have conduct of and be responsible for a caseload of immigration, asylum and associated human rights law matters concerning children, young people and families referred by the local authorities. You will be expected to provide high quality legal advice, assistance and representation to these clients through legal aid casework.
The candidate will also be involved in providing ad hoc training as required to the local authority partners on areas relating to the immigration needs of children in care and care leavers and as agreed with the local authorities.
When not working on the YAIRA project, the postholder may be asked to provide paralegal casework support to the wider immigration and asylum team.
We welcome applications from caseworkers at different stages of their careers provided that they have experience (ideally 1 years+) of conducting immigration & asylum cases. The successful candidate should be able to manage a caseload independently, but we also offer excellent supervision and training opportunities, and we support all our employees in their career progression.
We welcome applications from candidates with direct personal or lived experience of the issues that CCLC works on, such as the UK immigration and asylum system, the care system, the family justice system or children's educational law rights.
To apply for this role, please click on the 'apply now' button below to complete the application.
Closing date: 23.59pm 7th August 2025
Interview date: 14th August 2025
Coram is an equal opportunities employer, and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.
If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 312278.
Coram changes lives, laws and systems to create better chances for children, now and forever.
The client requests no contact from agencies or media sales.
Looking for a role where your planning and co-ordination skills help support learning and development?
We have an exciting opportunity for an Education Co-ordinator to join our Services and Partnerships Team at the Motor Neurone Disease (MND) Association. You will play a key role in delivering high quality, inclusive education activities. Working closely with the Education Lead to co-ordinate a varied programme of online and in-person events, ensuring they are delivered successfully.
This is a great opportunity for someone with strong communication and organisational skills, who is confident working independently, and comfortable with occasional travel and flexible hours.
You will be based from our office in Northampton with the requirement to travel regionally for face-to-face events. We currently host approximately 15 in-person events annually.
Key Responsibilities
- Support the planning and delivery of online, regional, and national education events
- Use event platforms to create, promote, and co-ordinate education sessions
- Manage the education digital survey account (SmartSurvey) to collect feedback and support ongoing improvement
- Identify and negotiate with accessible venues, including carrying out DEI audits
- Maintain accreditation standards with professional bodies such as the Royal College of Physicians
- Attend events and manage pre- and post-event tasks such as communications, attendance, and certificates
- Oversee the Education and Community of Practice inboxes, responding or escalating as needed
- Maintain accurate records in the CRM system to support event co-ordination
- Process the Continued Professional Development fund grant requests and keep related records up to date
- Work collaboratively with internal colleagues to meet project aims
About You:
- Excellent organisational and, both verbal and written, communication skills
- Strong interpersonal skills and the ability to build positive relationships
- Confident using platforms such as Zoom and EventsAir
- Planning and co-ordination skills
- Proactive and able to solve problems on the spot during live events
- Able to use a range of digital tools and adapt to new systems
- Customer-focused and committed to delivering a high standard of service
- Flexible approach, including willingness to travel and work occasional unsocial hours
About Us:
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
What We Offer:
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
- 24/7 GP access via phone and video.
- Life assurance and confidential counselling helplines.
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
- Access to Benefit Hub for discounts on everyday shopping.
- Enhanced pension scheme.
- Opportunities for training and personal development.
- Hybrid working.
The full job description is available in the candidate pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office a minimum of 1 day per month with flexibility to attend more in line with business requirements. This role also requires travel to in person events nationally and regionally. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.
How to apply:
Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.
- Strong organisational, interpersonal, and communication skills, with the ability to build positive working relationships and communicate effectively in writing and in person
- Confident using digital tools and platforms, such as event software (e.g. EventsAir), Zoom, and other collaboration applications, with a willingness to learn new systems
- A professional and reliable approach, with a focus on delivering high quality service and supporting others effectively
Important Information:
- We may close applications early if we receive a high volume, so early submissions are encouraged.
- If you require sponsorship for this role, please clearly indicate this in your application.
- Depending on the role, a DBS check may be required.
- If you need reasonable adjustments during the application or interview process, please contact us for support.
- We are happy to consider alternative application formats for those who find the online form challenging.
The client requests no contact from agencies or media sales.
Job Title: Facilities Technician (Electrical Bias)
Location: Gilwell Park, Chingford, E4 7QW
Salary: £34,465 per annum (Band D, Level 3, incl. London weighting & market supplement)
Contract Type: Permanent, on-site role
Working Hours: 35 hours per week
About Us & The Role
Join our fast-paced, supportive Facilities team at Scouts HQ and help keep our buildings and estates running smoothly, enabling thousands of young people to enjoy life-changing adventures each year.
We’re looking for a skilled and motivated Facilities Technician with a strong electrical background who’s confident working across a wide range of maintenance tasks. From fault finding, modifications, new installation, and repairs to compliance checks and planned preventative maintenance, you’ll play a hands-on role in keeping our sites safe, functional, and fit for purpose.
What you’ll be doing as our Facilities Technician :
- Carrying out electrical installs, maintenance, testing, and fault diagnosis across sites
- Supporting general building & maintenance works (basic plumbing, carpentry, painting, etc.)
- Managing and prioritising tasks using our CAFM system
- Ensuring safety compliance across all work and documentation
- Collaborating with contractors and supporting projects and upgrades
What you’ll bring as our Facilities Technician:
- Experience with electrical systems (single/three phase, SWA, BS 7671)
- Good knowledge of H&S, compliance, and building maintenance standards
- A team player with strong initiative and a proactive, can-do attitude
- Comfortable using digital systems and interpreting technical documentation
- Physically fit and able to work outdoors and at height
18th Edition certifications and a driving license are required
This is a great opportunity to work in a varied, hands-on role with a highly skilled team, where no two days are the same and your work makes a real impact.
??Benefits:
- We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country.
- 28 days holiday and going up to 32 days after 2 years’ service plus additional days at Christmas
- Flexible working hours
- Work in a way that suits you, your role, and your department
- Double matching pension up to 10% of gross salary
- Family-friendly employer with generous family leave
- Learning and Development/training opportunities via our internal learning hub
For a full list of our benefits, click .
Closing date for applications: 11:59 pm Sunday 17th August 2025
Interviews will be held in person, week commencing Monday 1st September 2025
The Scouts is an equal opportunities employer, and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
Strictly no agencies.
JOB PURPOSE
To improve the provision of consistent high-quality debt advice, enhancing the experience of clients, by working collaboratively with delivery suppliers, to support them in implementing improvement activities, and in assessing and monitoring the quality of debt advice.
To support the implementation and ongoing facilitation of project quality assurance and improvement processes, working collaboratively with the EMMA management team to inform and support contract compliance and performance management activities.
To identify good practice and share learning with delivery suppliers, and across roles within MaPS and across all funded services to support improvement and development of advice services.
KEY DUTIES AND RESPONSIBILITIES
Deliver individual strategic projects/business plan objectives for the team
Work with debt advice providers on an individual basis to improve the provision of consistent and high-quality debt advice, by supporting suppliers to implement improvement activities, and to assess and monitor the performance of their advisers and debt advice service overall to ensure that the quality of debt advice is improved where required, maintained and provided in accordance with regulation, project requirements, best practice, and agreed standards. This includes:
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Working in collaboration with suppliers to make tailored recommendations and providing feedback to improve the quality of debt advice and client experience in a delivery supplier as appropriate, and identify good practice, where applicable
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Measuring and analysing information gathered against risk ratings, quality frameworks and standards and liaising with delivery suppliers to agree improvement action plans using the results of assessments and analysis
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Liaising with delivery suppliers about the practical arrangements required to carry out the monitoring of their work and improvement plans and ensure understanding of the service improvement process
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Supporting, where appropriate, the implementation of any follow on/corrective action following the assessment and /or support visits/file reviews.
Support participants internal and external quality assurance, quality related grant requirements and quality improvement schemes by:
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Ensuring delivery partners and advisers understand the objectives of the service and quality requirements.
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Facilitating the smooth application of the quality improvement process as required by LCALC and/ or the funder including writing guidance documents, regular liaison with the delivery suppliers and answering ad hoc queries.
Project compliance and quality requirements are achieved by:
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Ensuring delivery suppliers have a good awareness and understanding of the quality and service delivery requirements through communications and active involvement in the delivery of EMMA events related to quality improvement.
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Providing support and advice to delivery suppliers and other internal colleagues on the quality requirements and service delivery standards.
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Escalating risks promptly and appropriately.
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Providing support with delivery and quality compliance and performance management activities, including active involvement in performance enhancement plans as appropriate.
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Contributing to the design of monitoring and reporting processes.
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Respond to requests from delivery suppliers for support with quality matters and proactively encourage delivery suppliers to engage with quality improvement activities.
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Ensure that work undertaken reflects and supports equality and diversity.
Support the implementation of best practice systems and processes
Implement best practice systems and processes to ensure the development and improvement of delivery and advice services, including:
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Providing reports and/or data on trends, compliance, and quality.
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Liaising with colleagues to identify key learning points and delivery issues, to inform the development of EMMA.
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Identifying training and development needs within delivery suppliers, and work with colleagues and MaPS to improve the quality of advice services.
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Facilitate the sharing of learning and good practice identified through quality assurance and service improvement across EMMA delivery partners.
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Support delivery partners to maintain systems and processes for service delivery, management and improvement to ensure effective and consistent delivery of the quality of debt advice work.
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Support the development and/or updating of content for information systems.
Maintain expertise and insight
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Manage your own day to day activities to deliver tasks on time and to the required standard while gaining experience of the work of the Quality Team and maintaining expertise in debt advice.
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Be proactive in identifying external and internal contacts to inform activity to improve service delivery.
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Advise managers on recent developments in field of work.
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Undertake research and analysis in field of work.
Contribute to team
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Be an active member of the Quality Team, identifying opportunities for your own development.
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Provide regular updates to the Quality Manager regarding partners quality and processes.
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Contribute to the good and efficient working of the team in delivering against the business plan.
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Work in collaboration with MaPS and its funded organisations, working with other quality roles contributing to key projects, meetings and Supervisor Forums.
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Compliance with LCALC policies and procedures, including health and safety.
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Undertake any other duties as may be reasonably required within the scope of the role.
ADDITIONAL DUTIES AND RESPONSIBILITIES
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To ensure that all duties and responsibilities are discharged in accordance with LCALC’s Health and Safety at Work and other work-related policies and with due regard to the Equality Act 2010 and LCALC Equality and Diversity Policy.
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To comply with LCALC’s equal opportunities policy and assist with its development and promotion within LCALC, and amongst partner organisations.
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To comply with all relevant policies and procedures maintained by LCALC regarding matters such as regulatory compliance, data protection, client care, confidentiality, safeguarding.
PERSON SPECIFICATION – Quality Officer / Central Supervisor
QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE
(1) Expert knowledge of, and proven ability to deliver debt advice, including the diagnosis of relevant issues and remedies.
(2) Up to date knowledge of the key issues of debt advice arising from legislation, regulation, policy, practice and services.
(3) An understanding of compliance monitoring and performance management.
(4) A proven commitment to continuing professional development.
SKILLS AND ABILITIES
(5) Proven ability to monitor and evaluate performance through case checking (conducting Independent File Reviews) and providing supervision and support to aid improvement.
(6) Proven ability to identify learning and development needs and contribute to the development of appropriate learning activities for individuals and groups.
(7) Proven ability to identify service delivery issues affecting quality
(8) Ability to plan effectively and realistically, managing own workload in a busy schedule and working accurately to agreed deadlines
(9) Ability to work on own initiative or as part of a team. Excellent inter-personal and client care skills
(10)Excellent influencing, negotiating and administrative skills.
(11)Excellent interpersonal and communication skills and an ability to build relationships with staff at all levels.
(12)Ability to collate information and write concise reports, including analysing information, identifying issues/risks and making recommendations for corrective action.
QUALITIES
(13) Commitment to initiatives to combat poverty and social exclusion
(14) Energetic and self-motivated
(15) Commitment to equal opportunities
(16) Willingness to accept direction and supervision
(17) Willing and able to work outside office hours from time to time
(18) Commitment to the aims of Leicester Community Advice and Law Centre
OTHER REQUIREMENTS
(19) Must have access to own car and be willing to undertake travel throughout Derbyshire, Leicestershire, Lincolnshire, Northamptonshire, Nottinghamshire and Rutland.
(20) Willing and able to work remotely and/or from home.
Interviews are currently expected to take place via Microsoft Teams during the week commencing 25th August 2025.
The client requests no contact from agencies or media sales.
Member Engagement Coordinator
Location: SIA House, Oldbrook, Milton Keynes MK6
Salary: £35,040 per annum
Contract: Two year fixed term contract (funding until October 2027)
Hours: Full time, 35 hours per week Monday to Friday
About Us
The Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury.
Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. We are the expert guiding voice for life after spinal cord injury.
About the Role
This exciting new role will be central to amplifying the voices of our current and future members, ensuring their lived experiences and needs shape our work.
This role will use our CRM system and a range of communication types and channels to foster lifelong engagement, support campaigns, and strengthen relationships with our partners and healthcare professionals.
Duties & responsibilities
- Use our CRM system, along with online and face-to-face communications.
- Coordinate member engagement and communications across services, fundraising, academy, and campaigns, using targeted segments of our membership.
- Work with colleagues to develop a membership hub that:
- Support the CRM and member engagement manager in maintaining an accurate, up-to-date, and GDPR-compliant database.
- Manage subscription payments for our magazine, FORWARD, including sending renewal reminders by email and post.
Benefits
- Annual leave: 28 days per holiday year plus bank holidays, increasing to 30 days after two years of service (pro-rated for part time employees)
- Access to Group pension scheme (6% employer contribution)
- Access to Group life assurance scheme
- Access to Healthcare cash plan
- Access to discounted gym membership
- Access to Employee assistance programme (EAP)
- Employee volunteer days
- Free car parking at Milton Keynes, Head Office
- Investing in their people - all members of staff are encouraged to discuss their development plans and aspirations with their line manager. A budget is available for talent development.
Closing date: 1 September 2025, 9am
Interview dates: Week beginning 8 September 2025 in person at SIA House, Milton Keynes, or online via Microsoft Teams.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture.
We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.
Disabled candidates who meet the standard job criteria will be offered a guaranteed interview.
No agencies please.