Systems development manager jobs

The Head of Research and Policy is a key role within the Trust, overseeing its programme of policy-focused research on social mobility and educational inequalities. The Trust has published over 300 pieces of research since 1997, including many highly influential reports which have achieved widespread media coverage and attention among policy makers. This is an exciting opportunity to play a meaningful part in effecting change for disadvantaged young people, in a rapidly evolving policy landscape

The role sits within our integrated Communications, Research and Policy team, where we see communications and advocacy working hand in hand with generating robust evidence. As Head you will oversee a small research team producing original research internally, as well as commissioning work from external researchers and organisations. You will develop proposals and design research projects, as well as recommendations for policy and practice.

We are looking for someone with a deep interest in issues of educational equity, social mobility and increasing opportunity. You will combine a commitment to methodologically robust research with a passion for clear, impactful communication of findings and an eye for practical learnings.

Main duties
Research

• Leading the Trust’s portfolio of research, with the Director of Research and Policy, ensuring a regular and varied programme of policy-relevant research, including responsibility for its quality and accuracy.
• Overseeing colleagues and external organisations responsible for individual reports.
• Ensuring that Sutton Trust reports are accessible to practitioners and policy makers; editing and preparing reports for publication.
• Developing new ideas for research in consultation with the Director, as well as other Sutton Trust colleagues and external stakeholders.
• Authoring one or more original data-rich research reports each year, where appropriate
• Managing the day-to-day work of two Research and Policy Managers, including pastoral support. Management of other team members as appropriate, and recruitment where relevant.
• Working with the Development team to identify possible funders and develop fundraising proposals and secure funding for the team’s work.
• Management of the research budget, ensuring value for money.

Policy and impact

• Working with the Director of Research and Policy and colleagues, as well as external experts, to develop credible recommendations and policy proposals that help advance the Trust’s social mobility agenda.
• Working with Communications and Public Affairs team members to develop messaging and content for disseminating and publicising the Trust’s research findings and policy recommendations.
• Working with the Head of Communications and Public Affairs and other colleagues to support the advocacy work of the Trust, including responding to government consultations.
• Undertaking advocacy work, as required, with MPs’ staff, civil servants, special advisers and other policy makers.
• Representing the Trust externally at events, conferences, and with donors and other supporters, as well as through news media - both broadcast appearances and thought leadership articles.
• Working with colleagues in the Programmes team to ensure exchange of knowledge and expertise across teams

Other

• Reporting to the Senior Leadership Team and Trustee Board, where required.
• Other duties as necessary from time to time

Person Specification

We welcome applications from individuals who have:

• Significant experience designing and delivering impactful original research which is robust and policy relevant
• Strong analytical skills and understanding of research methods, particularly quantitative research, and is fluent in data analysis software such as R/SPSS/Stata/Python.
• Experience leading, managing or commissioning research delivered by others
• Experience securing funding for research projects
• A qualification in a numerate discipline, including education, economics, statistics, or similar discipline in the social or natural sciences, either at degree or postgraduate level, or comparable experience.
• An understanding of the British educational system and issues related to social mobility and inequality.
• Excellent verbal and written communication and analytical skills
• Line management experience
• High degree of initiative and the ability to lead a programme of work
• Excellent attention to detail
• Personable, flexible and discreet; able to fit into a small team in a fast-paced environment

We are also looking for an individual who:

• Is sympathetic to the aims of the Trust and its mission to address educational disadvantage
• Has knowledge and experience of the higher education and/or education sectors, as well as government and the public policy environment
• Has experience communicating research in the media
• Has first-class interpersonal skills - a natural ambassador able to represent the Sutton Trust in a range of settings
• Is eligible to work in the UK (see here for information about right to work)

Terms of Appointment

• Salary: £56,000-£64,000 per annum, dependent on experience
• Contract: Full time, Permanent
• Working location: Minimum of 2 office days per week
• Hours: The standard working hours are 9am to 5pm, Monday to Friday and may also be required to attend events / meetings outside of their normal working hours during weekday evenings and occasionally at weekends
• DBS check may be required
• Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.

Interviews

Applications should reach us by 10am, Wednesday 21st May , with first round interviews held on Thursday, 29th May and Friday 30th May, and second round interviews held on Tuesday, 10th June and Wednesday, 11th June. Both interview rounds will be held at our London offices.

Safeguarding statement

The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.

Contextual recruitment

The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.

We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.

We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.

Passionate about educational equality? Join our team and make a difference.

Location: Hybrid, with monthly visits to our London office and regular college travel (2/3 days a week, with up to 4/5 days in busy periods).

Travel: You will be required to regularly travel to your assigned colleges, so reliable means of transport (e.g. car/bus/train) is essential. Colleges you may need to travel to include: Wiltshire College (Lackham, Chippenham, Salisbury, Trowbridge)
For travel to the London office, you will be able to claim expenses.

Hours: Full-time (37.5 hours/week, Monday to Friday, flexible working patterns available).

Salary: Competitive, including London weighting where applicable.

Start Date: July 28th 2025.

Duration: Fixed term until end of May 2026, with potential for extension.

Benefits

✅ 36 days of annual leave (including bank holidays).

✅ Flexible working options (hybrid & remote available).

✅ Professional development and training opportunities.

✅ Termly in-person team development days in our London office.

✅ Be part of a growing, mission-driven organisation making a real impact.

 About Us

Get Further is an award-winning charity that helps students from disadvantaged backgrounds secure essential English and maths qualifications. We support students in further education by providing specialist tuition, helping them progress into higher education, apprenticeships, and employment. Our programme has been proven to significantly improve student outcomes, with students on our programme more likely to improve by at least one grade compared to the national average.

We are now seeking a driven and passionate Programme Coordinator to join our growing team and ensure the successful delivery of our tutoring programmes.

About the Role

As a Programme Coordinator, you will be responsible for student engagement, timetabling, logistics, and tutor performance, helping learners secure vital qualifications for their future.

Programme Coordination

• Manage a portfolio of up to 300 students throughout the year, ensuring sustained engagement with tutoring sessions.
• Prepare for programme launches, including timetabling of sessions and logistical planning.
• Maximise student reach by filling available tutoring spaces and maintaining an active pipeline of students.
• Develop strategies to enhance student engagement and track attendance KPIs using our CRM system (Salesforce).
• Prioritise safeguarding and student safety at all times.

 Tutor Performance and Delivery

• Oversee tutor task and session management to ensure consistent, high-quality delivery.
• Conduct regular check-ins with tutors, providing guidance and feedback.
• Observe tutoring sessions to uphold delivery standards and improve programme effectiveness.

College Relationships and Programme Logistics

• Build and maintain strong relationships with college staff to ensure seamless programme delivery.
• Manage logistical preparations, including scheduling sessions and room bookings.
• Maintain clear communication with college stakeholders and contribute to impact reporting.
• Support contract renewal discussions to sustain and expand partnerships.

 Creative Problem-Solving and Innovation

• Identify and implement operational improvements to enhance programme efficiency.
• Contribute to wider organisational projects, such as tutor training, resource development, and student engagement initiatives.
• Lead special projects aligned with your interests to further our mission.

Championing Get Further’s Vision and Values

• Represent Get Further’s values in all interactions with students, tutors, and external partners.
• Ensure accuracy in reporting and programme evaluation to drive positive systemic change.
• Collaborate with the wider team to support the charity’s strategic priorities.

About You

• We are looking for individuals who are passionate about our mission and demonstrate the following:
• A strong commitment to tackling educational inequality and supporting disadvantaged students.
• Ability to thrive in a fast-paced, dynamic environment.
• Excellent attention to detail and high standards for student success.
• Resilience, problem-solving skills, and a proactive attitude towards overcoming challenges.
• Excellent verbal and written communication skills, with confidence in presenting to students and senior stakeholders.
• Strong organisational skills, time management, and ability to work independently.
• IT proficiency, particularly in Microsoft Word and Excel.

Desirable:

• Experience in education programme delivery.
• Familiarity with Salesforce.
• Understanding of the further education sector.
• Interest in or commitment to a career in the charity sector.

How to Apply

Complete our online application by 19th May, including your CV (max 2 pages) and responses to the 3 application questions.

Suitable candidates will be contacted after the closing date. Screening calls will be held on 22nd May followed by First-round interviews on 3rd June. If required second round interviews will be held on 10th June.

Use of AI in application: We recognise that AI can be a useful tool when drafting your job application. But when misused, it can make your application generic and lack individuality, meaning your application won't stand out. If you do use AI, please make sure you use it wisely, and ensure that the final application reflects your unique personal experience, accomplishments, and skills.

Join Us in Making a Difference.

Apply now and be part of a team dedicated to empowering students.

Other roles you may have experience in could include: Programme Coordinator, Education Programme Manager, Student Engagement Officer, Further Education Coordinator, Tutor Coordinator.

This is a fantastic opportunity for an aspiring individual to develop their career in a charity that is passionate about families with young children. We're looking for someone who is a self-starter, well-organised and committed to the cause. In addition to providing administrative support to the organisation, you will be a natural communicator who is comfortable with using social and creative media, as well as basic IT systems. 

Home-Start Barnet delivers early intervention programmes to families with young children, who have multiple needs and are struggling to cope with the challenges they face. Our trained volunteers provide the emotional support needed to prevent crisis and the practical tools to empower parents and carers to give their children the best start in life.

Key responsibilities are to:

• Handle all incoming communications - phone, email and other communications
• Provide central administration support to the charity
• Support and build engagement across different social media channels
• Update content for HSB’s website
• Support and help organise training and events

Further details can be found in the Job Description.

The role is based at our offices in Finchley, N3. Due to the nature of our work, we require someone to be present in the office 5 days a week. We have a welcoming and relaxed office environment, but also take pride in our professional standards.

We welcome applications from candidates who may not have previous office or administrative experience, but who can demonstrate that they have the right skills and are keen to learn. This role would suit new graduates, or someone who would like to work shorter days around other commitments. We are a diverse workplace and we offer flexibility and accomodations for staff to ensure they can deliver their full potential.

The Charity

Urban Synergy is a social mobility charity on a mission to help 50,000 9-24 years increase their social mobility by 2027. 

Our proven programmes inspire and mentor young people to increase their financial independence, social mobility and create happier, safer communities.

We believe in a world where no-one’s background ever holds them back.

Role Summary:

Are you a proactive, organised, and people-focused professional passionate about empowering young people? We’re looking for a passionate individual to join our team to connect schools, role models, and young people through our programmes. You will be involved in coordinating and facilitating our various programmes creating life-changing opportunities for the next generation. If you thrive on building relationships, delivering impactful events, and making a real difference, this role is for you.

Main Purpose of the Role 

• Facilitate in-person and online events such as Career talks, speed mentoring, mock interviews, and corporate insight days
   

• Secure and recruit volunteers and manage communications and logistics for our school engagement events
   

• Ensure events run smoothly and provide a fulfilling inclusive experience for young people
   

• Support the planning and delivery of mentor training sessions and assist with ongoing mentor engagement
   

• Maintain accurate records using CRM systems and other internal tools
   

• Collaborate with internal teams to ensure alignment with organisational goals
   

• Build and manage positive relationships with schools, speakers, and volunteers
   

• Gather feedback from events to support continuous improvement and reporting

Skills Required

• Excellent organisational and administrative skills.

• Strong communication and interpersonal skills.

• Experience in event planning and hosting.

• Experience in facilitating training or workshops.

• Ability to work independently and as part of a team.

Desirable Skills:

• Experience working with schools, young people, or community organisations.

• Knowledge of mentoring programmes and youth development initiatives.

• Social media or marketing skills to promote events and engage participants.

Benefits

Hybrid Working

25 days holiday plus bank holidays

Pension

Philanthropy and Engagement Associate

Role Introduction

This is an exciting opportunity for an early career development professional to devise and manage an ambitious fundraising and engagement strategy for regular and annual donors thus helping to create a sustainable culture of philanthropy at Eton. 

Reporting to the Director of Development, the Philanthropy & Engagement Associate will be responsible for the execution and management of a comprehensive regular and annual giving programme, including the coordination and oversight of supporting initiatives in the areas of donor relations, development services and stewardship. 

As a crucial and integral part of the College’s development team, the Philanthropy & Engagement Associate will be an innovative and skilled development professional with demonstrable experience of best practice in regular and annual giving techniques.

 Due to the needs of the school and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.

Main Duties

• Work with the Director of Development and Executive Director of Communications, Engagement and Development to create and implement a highly ambitious and sustainable regular and annual giving strategy in support of the College’s short, medium, and long-term vision.  
• Be responsible for the day-to-day management of regular and annual giving activities.
• Prepare and manage detailed plans for the execution of appeals including digital, direct mail and/or personal solicitations.
• Work collaboratively with team members to ensure rigorous gift management administrations systems and accurate maintenance of prospect data.
• Manage follow-up action when pledges and gifts are received including ensuring that supporters are appropriately recognised and stewarded.
• Conduct data analysis to understand donor behaviour and prevailing themes and trends and develop data driven annual giving strategies.
• Support fundraising strategy through the implementation of strong support systems, and day-to-day administrative practices. 
• Ensure all fundraising activities undertaken in support of the College are performed to the highest standards and in accordance with best practice as established by professional bodies such as CASE, IDPE and the Institute for Fundraising. 
• Ensure that all activities comply fully with the relevant Data Protection and any other legislation in the UK and overseas.
• Work with external stakeholders, volunteers, and other supporters to maximise their relationships and networks. 
• Produce timely, relevant, and accurate reports on progress and projections on all development activities. 
• Maintain knowledge of best practice in fundraising and related matters, refreshing skills as necessary 
• Carry out other duties as may reasonably be requested by the Director of Development and Executive Director of Communications, Engagement and Development. 
• Support the delivery of the College’s charitable vision, by attending events and presentations and acting as a strong ambassador for Eton. 
• Commitment to and promotion of equality, diversity, and inclusion;
• All positions at Eton are classed as ‘regulated activity’ as per the Keeping Children Safe in Education 2024 guidance, therefore a good understanding of safeguarding procedures is essential;
• Commitment to safeguarding and promoting the welfare of children, including but not limited to, completing safeguarding training as required, and ensuring any safeguarding updates issued by the College are read and understood;
• Understand and comply with procedures and legislation relating to confidentiality.

Key internal stakeholders include, but are not limited to: 

• Development Team
• Events & Engagement Team
• The Provost 
• The Vice Provost
• Members of the Leadership Team 
• Fundraising committees and working parties 
• The Old Etonian Association (OEA) 
• Heads of Department 

The Ideal Candidate

To be successful in this role, you will need to be able to demonstrate the following:

• Demonstrable fundraising experience in a philanthropic role;
• Demonstrated track record of developing and executing successful fundraising strategies;
• Proven experience in database entry, analysis, reporting, and some project management;
• Proven experience and proficiency in donor database formats; knowledge of ThankQ/Access Charity CRM a plus;
• Proven experience with donor engagement and volunteer management;
• Ability to assess donor data and segment appropriately;
• Ability to interact with donors;
• Ability to initiate projects, be flexible, and work independently;
• Ability to prioritize appropriately when facing multiple responsibilities and tasks;
• Ability to communicate effectively, both written and oral;
• Excellent organisational skills and meticulous attention to details;
• Excellent IT knowledge and skills;
• A collaborative spirit and strong team ethic;
• High levels of commercial awareness, tact, and discretion;
• Practical knowledge of the Data Protection Act;
• Energy, resourcefulness, and tenacity to lead and embed significant change; 
• Passion for the transformational impact of education and empathy with the College’s aims and vision;
• An appreciation of tradition and history as well as innovation.

Working Pattern

• Your working hours will be 9.00am to 5.00pm, Monday to Friday.
• You will be working 52 weeks per year.
• Occasional evening and weekend hours required.

Benefits

Eton College offers a wide range of benefits, including an 11% employer contribution to your pension (with 4.9% employee contribution), Employee Assistance Programme, enhanced Maternity / Paternity scheme, a cycle to work scheme, subsidised lunches during term time, free or heavily discounted access to the College’s sport and leisure facilities and discounts at local retailers and businesses.

About the College

We are an equal opportunities employer and are seeking applications from suitable candidates from all backgrounds. We are dedicated to creating and sustaining an environment that values individuality and difference and celebrates the diversity of both staff and pupils by fostering perseverance, tolerance and integrity. We believe in equal opportunity for everyone, irrespective of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or socio-economic background.

If you have any queries about the application process or any problem with submitting your application online, the Recruitment Team will be happy to help. Should you require any reasonable adjustments to be made or facilities provided to enable you to apply online, please do not hesitate to contact us, so we can make adjustments accordingly. 

DISCLOSURE CHECKS

Eton College is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including, but not limited to, reference checks with past employers, an Enhanced Disclosure from the Disclosure and Barring Service (including Barred List information), an online search and, where applicable, Prohibition checks. If you are successful in your application, you will be required to complete a DBS Disclosure Application Form.  Any information disclosed will be handled in accordance with any guidance and/or Code of Practice published by the DBS. The College is exempt from the Rehabilitation of Offenders Act 1974 and therefore all convictions, cautions, reprimands and final warnings (including those which would normally be considered as “spent” under the Act) must be declared, subject to the DBS filtering rules. It is a criminal offence for any person who is barred from working with children to attempt to apply for a position at the College.

LGBTQ+ Youth Outreach Practitioner

Responsible to: CEO

Hours: Full time 37 hours

Salary: £28,000

Based: Fenny Stratford and hybrid working

Contract: Fixed term for 1 year (extension subject to funding)

Closing Date: Wednesday 4th June

Interview Date: Friday 13th June

Context

Q:alliance provides support, information and representation for the LGBTQ+ people who live, work and play in Milton Keynes and surrounding areas. We have detailed knowledge of the issues and challenges that organisations and individuals face locally.

It’s our goal to create more safe spaces and resources to ensure the LGBTQ+ community is well represented and supported.

Scope

This established role will engage the LGBTQ+ Schools Partnership Forum (Milton Keynes) to plan, deliver and evaluate educational programmes for young people and manage a 1:1 caseload of support for LGBTQ+ young people across schools, colleges, and youth services in Milton Keynes. You will develop and implement training to upskill teachers, education staff and youth workers. Working collaboratively with all partners to ensure safe spaces for young LGBTQ+ people across diverse settings with particular focus on increasing resilience, wellbeing, and mental health of LGBTQ+ youth communities.

You will work closely with our youth work team and CEO to determine targets for outreach, engagement, and effective monitoring systems to ensure robust reporting.

Main Responsibilities

· Networking – Strengthen the LGBTQ+ Schools Partnership Forum, supporting teachers, education staff and youth workers to access resources, implement inclusive learning environments and provide support for LGBTQ+ young people in their settings. Coordinate meetings with the network to update on shifting needs, priorities, and situations in a local and national context.

· Data capture and intelligence - Support Q;alliance’s commitment to sustaining a contemporary data and monitoring mechanism, guaranteeing we can deliver thorough evaluations of our services and competent feedback to our funders and stakeholders on the efficacy of our work. Analyse local intelligence directly from LGBTQ+ youth communities and use this to co-produce plans with young people to ensure our youth services are engaging and meeting needs.

· Support, information and empowerment – develop and implement resources for 1:1 education and resilience work with LGBTQ+ young people, provide support for young people in crisis, ensuring effective signposting to relevant services and collaboration with parents, guardians, teachers and education staff where appropriate.

· Innovation – work with the CEO, LGBTQ+ Schools Partnership Forum and young people to innovate a schools accreditation system that will acknowledge and cultivate schools’ competence to provide safe spaces and support for LGBTQ+ young people.

· Stakeholder and community engagement – Work with Communications and Engagement Manager to plan outreach activities in line with Engagement Plan and communicate with youth communities in line with our Communications Strategy. Forge and support enduring relationships with key partners, strengthening our commitment to building an alliance of cross-sector compassionate advocates for the LGBTQ+ community in its diverse forms.

· Education – Plan, develop and deliver positive and engaging classroom workshops and school assemblies to a wide range of young people, ensuring key messages are inclusive of diverse perspectives, including those from black and minoritized communities.

· Training - Develop and deliver training for teachers, education staff and youth workers with the aim of improving the wellbeing of LGBTQ+ youth communities and the capacity of those with the power to assist in this endeavour.

Skills and Experience

Expertise

· Vast experience working with and supporting young people

· Experience of developing and sustaining a network

· Proficiency in authoring innovative education and training packages, delivery, and evaluation

· Knowledge of the challenges affecting young LGBTQ+ people

· Knowledge of issues affecting young people’s mental health and the skills required to build resilience

· Excellent planning, organisation and administrative skills

· Expertise in safeguarding young people, ensuring welfare of all by following policy and procedures in relation to recognising, recording, and responding to safeguarding concerns and liaising with the Designated Safeguarding Lead

· Ability to observe strict confidentiality at all times with respect to matters concerning young people and the schools, colleges and youth settings in which you support through your role in the developing network

· Capable to respond to a young person in crisis and establish the right tools and resources to assist them

Communication

· A high standard of written English, including an ability to write thorough reports, make referrals to partner agencies, maintain outreach files, and record minutes of forum meetings

· An engaging and charismatic public speaking style with the ability to adapt delivery style dependent on context and audience

· Ability to adopt a positive constructive language style when talking to young people 1:1

· Confidence to communicate with relatives, guardians, social workers and related professionals or advocates of young people

· Knowledge and proficiency in social media and a recognition of the role it plays in young people’s lives

Behaviours

· Skills in forming constructive working relationships with colleagues and stakeholders at all levels

· Demonstrate an understanding and appreciation of professional boundaries when working with young people and the importance of consistency

· Passionate about equality, the rights of LGBTQ+ people and neurodiversity.

· Evident desire to improve service delivery using co-production initiatives with young people

· An ability to listen with empathy and act compassionately

· Competence to work on own initiative and demonstrate innovation and creative problem solving

· Model conduct essential for successful teams, such as reliability, honesty and courage

Desirable

· Qualifications in youth work, teaching or mental health support

· Data, monitoring, and impact training, including up to date GDPR certificate (2 years)

· LGBTQ+ lived experience

Other

· Full driving license and use of own vehicle

· Ability to work flexibly, with occasional evening and weekend working

· Commitment to further personal development and training

· Please note: Enhanced DBS is required for this role

What you’ll bring to the team

You will serve as the first point of contact for schools, colleges and youth settings. You will chair a dynamic network of school and college leads and empower team members with the information you have gained so that we can better respond to the needs of LGBTQ+ young people, including how this may relate to securing vital funds for services. You will help our youth workers understand the impact education has on the lives of our youth communities, whilst championing the good work of teachers and education staff who are trailblazers. You will ensure continuity of support between school, Q:Hub (our youth support space) and our other youth service provisions.

The LGBTQ+ Youth Outreach Practitioner will have responsibility for the following documents.

· Youth engagement subdivision of the Engagement Plan (Comms and Engagement Manager responsibility for wider plan)

· Contact Evaluation forms/data capture

· Monthly Outreach Report

· Youth Participation Policy

· Resource library pertaining to our work with young people

· LGBTQ+ Schools Partnership Forum minutes (approx. 6 meetings per year)

Apply via our website and submit an application to the designated recruitment email address using the supplied application form.

Enquiries about this post from candidates can be directed to the Chief Executive Officer Jennifer Hill. 

Operations Coordinator

We are seeking an Operations Coordinator to join a nationally recognised, values driven arts education charity as they settle into their new headquarters at the iconic Wigan Pier. Help lay the foundations for the next chapter!

Position: Operations Coordinator
Salary: £31,123 - £35,417 per annum
Location: Office based in Wigan
Hours: Full-time, 35 hours per week
 

Closing Date: Midnight on Wednesday 4th June

Interviews: In Wigan, Wednesday 11th June

About the Role

The role of Operations Coordinator is critical to keeping the organisation running smoothly and ethically. You will oversee all aspects of office administration and provide vital support across facilities, Health and Safety and IT Systems.

Reporting to the Finance and Operations Manager, you will:

• Play a key role in maintaining and organising the new HQ for the teams’ needs and for external users
• Support Clerical duties and finance processes
• Have opportunity to get involved in future developments as the charity grows their local, national and international connections.

This role offers an exciting opportunity to shape the future of cultural education by turning strategy into action and creating spaces for collaboration and learning.

About You

We are looking for a proactive individual who can work on their own initiative and as part of a small but mighty team!

Someone who is:

• Flexible and organised, managing a range of duties and responding to requests
• Has high standards of customer service and excellent communication skills
• Is motivated and solution focussed to address and issues as they arise
• Has great attention to detail and accuracy

This is an exciting time to join the team, you’ll be involved from the outset in establishing the charity in their new home, with plenty of opportunities to grow and develop relationships around their occupation of a new and special location. If you feel you have the right skills we’d love to hear from you!

About the Organisation

The charity’s vision is for a future where being creative and experiencing brilliant culture is a regular part of every child’s learning and life. They work strategically across Northern England, nationally and internationally to tackle unequal access to creativity and the arts for children and young people

The charity values curiosity, courage, collaboration, and inclusion and are committed to anti-racist practice, ensuring that diversity is at the heart of everything they do.

Other roles you may have experience of could include: Operations Officer, Programme Operations Coordinator, Administrative Coordinator, Projects & Operations Assistant, Office & Operations Coordinator, Project Coordinator, Administrative Assistant, etc. #INDNFP

Make a real impact every day — join our mission to support homeless and vulnerable families across Staffordshire.
We're looking for a passionate and proactive Corporate Fundraiser to help us build meaningful partnerships and grow our charity's reach.

At The Gingerbread Centre, we believe that everyone deserves a safe place to call home. As part of our dynamic Income Generation team, you’ll be at the heart of our efforts to raise vital funds and create long-lasting relationships with local and regional businesses. Your work will directly support families facing homelessness and give them hope for a better future.

In this varied and rewarding role, you'll:

• Identify and engage potential corporate partners across Stoke, Staffordshire, Newcastle-under-Lyme, and Staffordshire Moorlands

• Develop creative campaigns and proposals that align business goals with our mission

• Represent the charity at events, networking opportunities, and meetings

• Collaborate with internal teams to showcase the impact of partnerships

• Drive sustainable income growth through corporate giving, sponsorships, and employee fundraising

We’re looking for someone who is:

• A confident communicator with strong networking skills

• Self-motivated, organised, and enthusiastic about making a difference

• Experienced in sales, fundraising, or business development (charity experience a plus but not essential)

About the role

We have an exciting opportunity for a part time Front of House Administrator position to join our team. This position is based in the Buildings and Guest Services Team and answers to the Director of Buildings and Guest Services. This a high profile customer facing role and you will be the first point of contact for all staff, tenants and visitors entering the premises. 

Responsibilities:

• Reception: Be the welcoming face of RCOG, greeting all visitors, contractors, and handling general enquiries. Efficiently manage switchboard calls and maintain a tidy and professional reception area.
• Administration: Provide administrative and operational support, including cross-charging information, purchase orders, and inventory maintenance. Assist in organising internal and external events and supporting the Events and Catering Contractor.
• Safety and Health: Follow risk assessments and collaborate with the security team to ensure a safe environment for all.
• Facilities Management: Oversee the Building Management System, manage the post services, and update the helpdesk for maintenance contractors. Assist with routine building checks and reactive maintenance tasks.

About you

We are looking for a motivated and proactive individual with a passion for exceptional customer service and efficient administration with:

• Experience in a direct customer-facing role
•  Confident user of MS Office Suite and familiarity with office equipment 
• Excellent verbal and written communication skills
• Exceptional organisational and time-management skills
• Good arithmetic skills and basic maintenance skills
• Ability to work under pressure and maintain confidentiality.

Our culture and benefits

As a key member of the team, you will be located in our offices in London Bridge. We offer a friendly, values led working culture with an excellent benefits package that includes:

• Agile and flexible working environment and free lunch onsite
• 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January
• 10% pension contribution after probation
• Enhanced wellbeing and family support
• Interest-free bike and season ticket loans after probation
• Tailored Learning and Development and study leave
• Affinity staff networks
• Life assurance and income protection schemes
• Lifestyle discounts

For a full list of the benefits we offer, please visit our careers site.

How to apply

• Click on Apply to be taken to our recruitment platform, Applied. Please visit our careers website, to download the full Job pack.
• Closing date: 10.00 am on Tuesday 27 May 2025

We encourage candidates to apply early and reserve the right to close the advert and appoint before the closing date.

If you have any additional questions about the role or how to apply, please contact the People Team.

We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We are therefore looking for candidates whose backgrounds, experience and identity enhance the diversity of our existing team. We are particularly encouraging applications from underrepresented groups at the College such as those from black, Asian and minority ethnic backgrounds and those with a disability. To find out more, please see our Diversity Policy and Equal Opportunities Policy.

We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa. 

About us

The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 17,500 members in the UK and internationally.

We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.

Make a difference

This is an exciting opportunity to join our new service supporting Unpaid Carers across Lewisham to improve their health and wellbeing, and access support that meets their needs.

The team works with unpaid Adult Carers, Young Adult Carers and Young Carers, completing statutory and holistic assessments to understand people’s individual circumstances and level of need. You will carry out home visits and community meetings, co-produce support plans, and develop effective relationships with Unpaid Carers, families, and professionals.  

You’ll build on your local knowledge to signpost and facilitate access for Unpaid Carers to support services, including financial and benefit advice, housing, health and safety home systems, and leisure and social activities. You will also support the development of escalation plans so that Unpaid Carers are prepared for unforeseen circumstances that would impact negatively on ability to care.

Applicants should have relevant personal or professional experience of working with Unpaid Carers and/or vulnerable adults or children in a social care, health, education or voluntary and community sector. You’ll need a practical understanding of barriers faced by Unpaid Carers, and an awareness of cultural differences and access to services. Experience of working in mental health or dementia services would be an advantage.

You should be an excellent communicator and able to motivate and empower others. This is a full-time role.

Don’t wait. Apply today!

We offer our employees:

• Inclusive values-based environment
• Competitive remuneration package
• Workplace pension scheme
• Generous 31 days annual leave entitlement plus bank holidays
• Opportunities for hybrid working
• Benenden Health Care
• Death in Service Benefit
• Cycle to Work Scheme
• Employee Supported Volunteering scheme
• Development opportunities
• and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

This position will focus on delivery of the Preventing Intimate Partner Abuse (“PIPA”) course – comprising individual and group sessions - and working closely with Thames Valley Police. RISE has also developed a range of Out of Court Resolution interventions for a range of offences, which are delivered online and in person, which the postholder will deliver. These include group and one-to-one courses to address a range of specific types of offending, including domestic abuse, inappropriate sexual behaviours, hate crime, assault on emergency workers, as well as other types of offences, and any new interventions developed in the coming years. This may include acting as a single point of contact to secure the offender’s engagement, working alongside other partners to address the offender’s needs, with the aim of eliciting behaviour change and reducing reoffending

Groupwork/one-to-one delivery:

· Deliver a range of short interventions which include group work, one to ones, embedding in a multi-agency approach to domestic abuse in the area.

· Manage cases with a range of complex needs and behaviours.

· Ensure delivery is in accordance with tasks outlined in the RISE Domestic Abuse Perpetrator manual and process mapping.

· Undertake holistic assessments that identify risk and protective factors, and develop bespoke support plans. 

· Adhere to relevant group work programme manuals and deliver programme sessions to ensure the integrity of programme delivery, which is overseen by the Team Leader.

· Apply specialised materials to support your delivery to racialised and marginalised communities.

· Be responsible and accountable for working with Team Leader to ensure risk is reviewed on a regular basis.

· Practitioners will comply with the appropriate audit standards when working with perpetrators in line with RESPECT requirements.

· Use motivational interviewing techniques, trauma-informed and strength-based approaches in building a range of therapeutic skills to engage with service users to address their abusive behaviour.

· Encourage and facilitate learning with participants on a group, including proactively working to elicit behavioural change and acceptance of their behaviour towards their partner, or ex- partner.

· Work closely with other professionals to ensure appropriate steps are taken to protect where there is an imminent risk to another person. Apply RISE’s escalation procedures.

· Be personally accountable for the completion of assessments, mid-way reports, and end of intervention reports, and ensure they are to a high standard.

· Provide support and consultancy to other professionals to ensure appropriateness of referrals and improve understanding on domestic abuse.

· Ensure effective planning for the delivery of each intervention in advance of the session.

· Participate in and pass the necessary training to be able to deliver all interventions.

· Assist or lead on the delivery of training courses.

Integrating the Safety Support Service:

· Liaise and engage closely with the Domestic Abuse Safety Advisor or local victim services commissioned to increase the safety of partners, ex-partners and children of the servicer user to manage the risk and develop treatment goals.

· Prior to delivering Domestic Abuse interventions, liaise and share information with RISE Domestic Abuse Safety Officers or local Integrated Domestic Violence Advocates (IDVA) to ensure an integrated approach is applied to risk management.

· Attend monthly risk review meetings with Domestic Abuse Safety Advisor and Senior practitioners to ensure effective risk management procedures are always applied.

Out of Court Resolution (OOCR) courses:

· Deliver a range of Out of Court Resolution short courses online and in person.

· Ensure delivery is in accordance with tasks outlined in the RISE OOCR manual and process mapping.

· Adhere to course manual sessions and materials and ensure the integrity of programme delivery is always maintained, overseen by the Team Leader.

· Apply specialised materials to support your delivery to racialised and marginalised groups and adjust materials according to meet neuro-diversity needs, agreed by the Team leader.

· Use motivational interviewing techniques and strength-based approaches in building a range of therapeutic skills to engage with service users online and in person.

· Encourage and facilitate learning with participants online using variety of techniques like break-out, noticeboard etc.

Recording and administrative tasks:

· Ensure timely and accurate recording of all relevant data (attendance, feedback, mid-way and end of intervention reports) using systems provided and in line with performance standards.

· Ensure regular contact with the OOCR team, recording and reporting back offender compliance.

· Maintain an accurate audit trail of all relevant communication with partner organisations involved.

· Ensure completion of pre and post questionnaires in line with RISE’s Social Impact strategy.

· Contribute to the evaluation and evidencing of social impact, including questionnaires and service user case studies.

General tasks:

· Develop excellent relationships with customers and respond positively to their needs.

· Be a strong advocate for RISE interventions, representing RISE and its interventions at key stakeholder events.

· Attend Clinical Consultancy to support safe practice and develop resilience during the delivery of demanding work as directed by the Team Leader

As our Engagement Lead, you will work with the Head of Wellbeing to review, evolve and drive forward the way we bring young people into our services at OTR.

Alongside your team you will proactively engage young people with the work we do. You will have a particular focus on young people who are underserved by support organisations and, in line with our strategy, will be tasked with finding ways to reduce the barriers some young people face to accessing our support.

You will manage and inspire a team of Listening Support Workers, Youth Workers and our Wellbeing Co-ordinator to deliver quality, timely and relevant work for the young people we serve. Under your management the team will forge excellent working relationships with partner organisations across the BaNES area, working in joined-up ways that ensure young people are supported to access the right support for them when they need it.

Working alongside our Lead Counsellors, you will develop OTR’s assessment processes, ensuring that young people are being offered appropriate services for their needs and that staff are well prepared to work with the people they support.

Make a real difference in people’s lives as a Client Care Coordinator (CCC) in our award-winning contact centre ✨

Contract Type: Permanent

Hours: 37.5 hours per week

Salary: Starting from £24,523.79 (increasing upon completion of competencies)

Shifts: Between 7AM and 6PM, including Saturday or Sunday every other weekend with a day off in the week.

Whats in it for you? 

In addition to a supportive work environment, we offer an impressive benefits package that goes beyond the basics:

Financial Reward: Thousands of perks through Blue Light discount card, up to 5% employer pension contribution, and Long Service Recognition.

Health and Wellness: Doctor Line for over-the-phone GP consultations, access to a 24/7 Employee Assistance Programme, and dedicated Mental Health First Aiders.

Work-Life Balance: An additional day for your Birthday, enjoy a set schedule, and competitive family-friendly benefits.

Career Development: Paid training, opportunities for accredited training agreements, and potential for career progression.

How can you make a difference as a Client Care Cooridnator? ❤️

This isn’t cold calling— you’ll have the opportunity to support people during their times of need, making every interaction meaningful and impactful. Our team takes pride in creating a positive and supportive environment where every conversation matters. 

We’re looking for empathetic individuals with excellent communication skills, a proactive attitude, and a genuine desire to help others. In return, we offer a supportive and collaborative workplace, opportunities for personal and professional growth, and the chance to be part of a company that values your contributions. 

Your journey begins on 9th June 2025, with a minimum of 12 weeks onsite training (Monday to Friday, 8AM–4PM). Once signed off, you’ll have the opportunity to transition to hybrid working. This is your chance to gain the skills and confidence needed to excel in a role that truly makes a difference. Offering a schedule that fits your lifestyle,  we understand the importance of work-life balance and may consider 30 hours per week. 

Apply now to join a contact centre with a difference and start making a positive impact today! ✨