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We have an exciting opportunity for a Team Leader to join the National Contact Centre team in Cardiff, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based at the National Contact Centre, Cardiff.
As a Team Leader you will:
- Provide leadership, advice and guidance to the 24/7 team and monitor the progress and quality of work across the contact centre.
- Monitor queues, workload of staff and demand of all service against resources and move staff between these services to ensure the needs of the business are met. Analysing resources and trends changing staffing levels to meet the demands.
- Develop your team and address their individual development/performance needs, set individual and team objectives and undertake annual appraisals.
- Be the point of escalation for complex and sensitive cases, queries and complaints, as well providing support to the team by resolving problems, providing advice and undertaking initial contact, risk and needs assessment with victims and clients.
- Provide safeguarding advice and guidance to all staff at the NCC and across VS via the National On Call Service and participate in the on-call duty rota.
- Provide a high level of emotional support to callers in crisis with complex and enduring mental health issues and suicidal ideation.
- Promote effective communication channels including coordinating and facilitating regular team meetings, sharing feedback and learning to share with other colleagues.
- Participation in the on-call rota is a requirement of the role, and will be discussed at interview.
You will need: -
- Experience of managing and supporting a team and individuals, including performance management, one to one's and staff development.
- Experience of supporting victims and vulnerable people.
- Experience of providing Safeguarding Advice to a team
- Understanding of the Criminal justice system and the impact of crime on victims and witnesses.
- Experience of working in a challenging and changing environment with an emphasis on customer focus and excellence in service delivery.
- The ability to maintain confidentiality and comply with all data protection requirements.
- The ability to work without direct supervision, prioritise work and deal with competing or conflicting demands/needs and interests in an organised and methodical manner.
- Have excellent communication, negotiation and advisory skills, both written and verbal when interacting professionally with a range of agencies and individuals.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Do you live and breathe social media, love creating content and want to make a real difference to students’ lives?
We’re looking for a Communications & Digital Content Officer to help shape how students see, hear and experience their Students’ Union. You’ll be at the heart of our digital presence, leading our social media channels, creating impactful content and helping us tell powerful stories about our work, our campaigns and our amazing students.
This is a brilliant role for someone who’s confident with content creation, enjoys working across multiple projects, and wants to use their creativity to support a diverse student community.
What you’ll be doing
In this role, you will:
· Lead our social media channels – including Instagram, TikTok, X and LinkedIn – planning content, posting regularly and driving engagement.
· Create multimedia content – from short-form videos and Reels to graphics and photography – that brings our services, events and campaigns to life.
· Work with student content creators – briefing and supporting them to produce fun, relevant and inclusive content that reflects student voices.
· Support key campaigns and events – such as Freshers, elections, liberation campaigns and major SU events, making sure they are highly visible and well-promoted.
· Produce videos and digital stories – planning, scripting, filming and editing content for social media, presentations and marketing activity.
· Design digital and print materials – from posters and screens to social assets and email graphics, ensuring everything aligns with our brand.
· Create engaging copy – writing emails, newsletters, web content and posts tailored to different student audiences.
· Use insight and analytics – tracking performance through Google Analytics, CMS data and social media tools, and using this to improve what we do next.
You’ll be part of a supportive Communications Team, working closely with colleagues across the organisation to help us reach under-represented groups, champion student voice and increase participation in all that UWLSU offers.
Who we’re looking for
We’d love to hear from you if you:
· Have experience managing multiple projects and deadlines.
· Are confident using social media platforms in a professional context.
· Can create or edit content using tools such as Adobe Suite, Canva, Capcut or similar.
· Enjoy writing clear, engaging copy tailored to different audiences.
· Are curious about analytics and keen to use data to inform your work.
· Have an eye for design and an understanding of branding.
· Are full of ideas, open to feedback and excited to try new things.
You don’t need to tick every box to apply. If you have the passion, creativity and willingness to learn, we’d still love to hear from you.
Why work for UWLSU?
At UWLSU, we’re proud to represent and support a culturally diverse, inclusive and ambitious student community. We are:
· Inclusive – we welcome and celebrate different perspectives.
· Collaborative – we work together with students and staff to make things happen.
· Informed & Innovative – we use insight and creativity to drive change.
· Committed & Empowering – we back our staff and students to do their best work.
You’ll join a friendly, supportive team where your ideas are valued, your development matters and your work has a direct impact on students’ lives
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you highly organised, detail-oriented, and looking for flexible freelance work in the charity sector? The National Youth Orchestra (NYO) is seeking a self-employed Finance Administrator to support our busy finance function. This remote role is approximately two days (14 hours) per week, ideal for someone with strong administrative skills and a proactive approach. No formal accounting training is required - this opportunity may suit someone at the outset of their finance studies or with relevant administrative experience.
NYO is the UK’s leading organisation empowering teenagers through orchestral music. Each year, we welcome over 10,000 young people from all backgrounds into our national community, providing opportunities to develop confidence, skills, and leadership. As a fundraising charity, NYO processes thousands of individual donations annually, funding ambitious projects and nationwide events. Our finance team manages significant financial administration, including large volumes of invoices from freelancers and suppliers, making this role central to the smooth running of our programmes.
As a Freelance Finance Administrator, you will:
- Manage the finance inbox: log invoices, respond to queries, check receipts, liaise with staff, and enter invoices into Xero accounting software.
- Administer credit card and prepaid card transactions.
- Update fundraising income logs from payment portals.
- Work closely with the Finance Co-ordinator on regular finance processes.
- Maintain confidentiality and comply with NYO’s data protection and safeguarding policies.
Hourly rate: £20, invoiced monthly. Flexible remote working. Enhanced DBS check required.
Join NYO and play your part in supporting the next generation of musicians.
The client requests no contact from agencies or media sales.
As CEO, you will work closely with our Board and Senior Leadership Team to shape a bold vision for Bolton CVS, ensuring our work remains innovative, inclusive, and impactful. You will enable trust, shared accountability, and collective ambition; strengthening our position as a catalyst for collaboration, equity, and social change.
From influencing policy to driving investment into the sector, your leadership will help organisations and individuals thrive. You will champion financial sustainability, nurture a values-driven culture, and enable colleagues to take ownership and deliver exceptional support.
As a trusted advocate, you will represent Bolton CVS and 10GM in strategic spaces and high-profile events, amplifying the voice of the VCSE sector and forging partnerships that unlock opportunity and resilience.
We're looking for someone who:
Leads with Energy: Brings dynamic, values-driven leadership that motivates teams and partners toward shared goals. Creates momentum and a culture of ambition and collaboration.
Thrives in the Fast Lane: Enjoys an evolving environment and embraces new challenges with enthusiasm, agility and resilience.
Adapts and Innovates: Translates strategic ambition into clear priorities and measurable outcomes that deliver lasting change. Anticipates future needs, embraces innovation, and leverages new approaches to strengthen organisational and sector-wide effectiveness and impact.
Celebrates Diversity: Promotes equity, diversity, inclusion and belonging. Builds an organisational culture where all voices are valued and shape decisions.
Connects Hearts and Minds: Builds authentic relationships with stakeholders, partners, and communities. Creates trust and shared purpose to unlock collaboration and collective impact.
Speaks the Language of Impact: Communicates with clarity and influence across diverse audiences. Articulates complex ideas in ways that inspire confidence, engagement, and action.
Navigates Complexity: Provides strategic leadership across internal operations and external partnerships. Balances organisational priorities with sector-wide opportunities to drive alignment, collaboration, and sustainable outcomes.
Leads Through Challenge: Provides confident, values-driven leadership in sensitive or high-pressure situations. Creates space for constructive dialogue, builds consensus, and transforms challenges into opportunities for growth and resilience.
Ready to Lead Boldly? If you’re prepared to bring vision, energy and influence to the table, this is your opportunity to strengthen the future of Bolton CVS, 10GM and the wider VCSE sector. As CEO, you’ll be at the heart of driving collaboration, championing equity, and unlocking potential, helping organisations and communities thrive. This isn’t just a role; it’s a chance to lead with purpose and make a lasting impact.
If you believe you can fulfil the role summary, we’d love to hear from you!
Please email a Supporting Statement which describes how you meet the things
listed in the ‘We’re looking for someone who:’ section, plus your CV (2 pages
max)
The client requests no contact from agencies or media sales.
We are looking for someone who:
- Demonstrates excellent interpersonal skills and the ability to build trust with key stakeholders
- Has experience of supporting the wellbeing of caring professionals, ideally with those in Christian ministry
- Is familiar with the Anglican diocesan structures and culture
- Is a strategic thinker with experience in partnership development
- Shares our vision to see flouishing clergy
This newly created role within St Luke's is supported by a generous grant from the Henry Smith Foundation to develop our wellbeing programmes over the next three years. The Associate Director will engage with dioceses and individual clergy as they explore and embed our wellbeing programmes.
The post holder will represent St Luke's and our Christian ethos within senior diocesan teams and help shape and deliver our strategic vision for flourishing clergy. This role will support the advancing clergy reflection programme and support dioceses, other networks and communities and Theological Educational Institutions in establishing wellbeing practices.
The role is home based with travel around the UK as required. There will be a requirement to be in London at least once a month for team meetings.
This role carries an occupational requirement for the postholder to be a practicing Christian, in accordance with Schedule 9, Part 1 of the Equality Act 2010. The role involves representing and upholding the Christian ethos of St Luke’s in both internal leadership and external engagement.
Please note the closing date is 5th January 2026 (as per job pack and St Luke's website)
Please see job pack for more information.
A leading charity in clergy wellbeing and mental health
The client requests no contact from agencies or media sales.
Key Details
We are seeking a proactive, confident, and relationship-driven Partnerships & Growth Officer to contribute to Bridging the Bar’s external income and growth activities. This is a highly client-facing role that involves engaging with chambers, organisations, major sponsors, donors, grant funders, and other external stakeholders to secure financial support for BTB’s mission and programmes. You will take ownership of outreach, lead meetings and negotiations, and build strong, long-term relationships that underpin the charity’s sustainability and impact.
Job Title: Partnerships & Growth Officer
Location: Remote (c. twice a month travel to London and other UK cities, with expenses reimbursed).
Working Hours: Mon- Fri 9:00–18:00 with a one hour lunch break.
Weekend Work: 1–2 Saturdays per month (September to June), with time off in lieu.
Salary:£25,396.80 per annum, with eligibility for a discretionary bonus linked to organisational performance. The expected range for this bonus is £1,000–£5,000, depending on results.
About Bridging the Bar
Bridging the Bar (BTB) is an award-winning charity working to increase diversity at the Bar of England and Wales. We support aspiring barristers from underrepresented backgrounds through a range of high-impact programmes, events, and partnerships with leading chambers, law firms, and institutions.
The Role
We are seeking a proactive, confident, and relationship-driven Partnerships & Growth Officer to contribute to Bridging the Bar’s external income and growth activities. This is a highly client-facing role that involves engaging with chambers, organisations, major sponsors, donors, grant funders, and other external stakeholders to secure financial support for BTB’s mission and programmes. You will take ownership of outreach, lead meetings and negotiations, and build strong, long-term relationships that underpin the charity’s sustainability and impact.
As Partnerships & Growth Officer, you will manage the delivery and renewal of our annual Partnership Cycle, cultivate major sponsorships, prepare award and grant applications, support the development of new income streams such as our accreditation scheme, high-value individual giving, and crowdfunding, and innovate novel initiatives. You will work closely with the Head of Operations and Programmes, as well as the wider Programmes team, to ensure high-quality delivery across all external commitments, seamless coordination, and effective communication of BTB’s outcomes and impact.
This role is ideal for someone who is motivated by securing resources, enjoys leading external meetings, thrives in a varied and fast-moving environment, has a flexible and innovative approach, and is excited by the opportunity to contribute to BTB’s strategic growth and long-term success.
Key Responsibilities
Partnerships Cycle
Each year, Bridging the Bar works with a cohort of chambers and organisations who financially support our work through the Partnership Cycle. This cycle runs from April to April, with partners donating a set amount in return for formal recognition and a package of benefits delivered throughout the year. As the cycle progresses, you will be responsible for outreach and renewals, onboarding, benefit delivery, and ongoing relationship management.
As Partnerships & Growth Officer, you will be responsible for:
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Researching and identifying potential partner organisations, and conducting proactive outreach to engage them in the Partnership Cycle
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Renewing existing or recurring partnerships, ensuring positive and long-term relationships
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Leading meetings and negotiations with potential or existing partners to secure onboarding to the current Partnerships Cycle
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Ensuring the smooth delivery of partnership benefits, including coordinating agreed activities and supporting partners to maximise the value of their engagement
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Coordinating with programme teams where cross-team collaboration is required to ensure expectations are met in relation to partner benefits
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Maintaining accurate partnership tracking, including invoicing, communications, benefit allocation, and delivery deadlines
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Monitoring partner accounts and taking a proactive approach to managing partner relationships and resolving issues
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Developing and refining partnership materials, such as proposals, benefit decks, and outreach resources
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Bringing an innovative, solutions-focused approach to the design and delivery of partnership benefits and improvements to the overall cycle
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Gathering partnership feedback, ensuring partners understand the value and outcomes of their contribution
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Supporting impact reporting, including gathering relevant data, preparing summaries, and assisting the Head of Operations and Programmes in the production of reports for the Board
Major Sponsorships
Bridging the Bar also secures major sponsorships to fund specific programmes, such as the Academy. These agreements are individually negotiated and supported through tailored engagement plans. You will be responsible for identifying potential major sponsors, supporting negotiations, coordinating the delivery of agreed benefits, and managing these relationships to ensure strong long-term sponsorships.
As Partnerships & Growth Officer, you will be responsible for:
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Researching and identifying potential major sponsors, and conducting proactive outreach to engage organisations aligned with our programmes and new initiatives
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Cultivating and renewing major sponsorships, ensuring positive, long-term relationships with key funders
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Developing proposals, presentations, and engagement resources tailored to major funders to support pitches
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Collaborating with programme teams to ensure cross-team deliverables related to major sponsorships are met effectively and on schedule
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Maintaining accurate tracking of major sponsorships, including records of communications, deliverables, invoicing, and benefit fulfilment
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Proactively monitoring sponsor accounts, addressing emerging needs, and supporting strong relationship stewardship
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Gathering sponsor feedback and helping sponsors understand the outcomes and impact of their contribution
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Supporting impact reporting, including gathering relevant data, preparing summaries, and assisting the Head of Operations and Programmes in producing reports for the Board
Grants and Awards Applications
Bridging the Bar also pursues opportunities through both achievement awards and monetary grants. Achievement awards help raise our profile and showcase the impact of our work, while grant funding supports the delivery and growth of our programmes. You will contribute to identifying suitable opportunities, preparing strong applications, and supporting the stewardship and reporting required by award bodies and grant funders.
As Partnerships & Growth Officer, you will be responsible for:
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Researching and identifying suitable opportunities that align with Bridging the Bar’s mission, programmes, impact, and funding requirements
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Drafting and preparing high-quality applications, including gathering evidence, impact data, and supporting materials
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Monitoring deadlines and submission requirements to ensure timely, accurate applications
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Assisting with stewardship of award bodies and grant funders, including timely communication and relationship management
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Supporting grant reporting requirements, such as gathering programme data, preparing summaries, and assisting the Head of Operations and Programmes with narrative and financial reporting
New Initiatives
In addition to established activities, Bridging the Bar pursues new and emerging initiatives to support long-term financial sustainability, programme expansion, and reputational growth. This includes in our current development phase; a Chambers focused accreditation scheme, high-value individual giving, and crowdfunding campaigns. Future expansion has the scope to include other opportunities whether identified by the organisation or by you. You will help develop, test, and implement these initiatives as they evolve.
As Partnerships & Growth Officer, you will be responsible for:
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Overseeing the pilot of the accreditation scheme including; conducting meetings with pilot chambers, co-ordinating with consultants, ensuring deliverable are met, assisting with evaluation and refinement, supporting materials production
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Overseeing the initial stages of our high value individual giving work stream including; identifying potential givers, conducting relevant meetings, co-ordinating with suppliers, dispatching thank you gifts, and supporting materials production and distribution
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Developing crowd funding and fundraising initiatives including; innovating themes for targeted campaigns, overseeing campaign delivery, co-ordinating with volunteer fundraisers, administering recurring donations, and supporting materials production and distribution
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Applying a creative, solutions-focused mindset to identifying and shaping future opportunities
Other Duties
Beyond core responsibilities, you will also support wider organisational activities as needed. This may involve assisting with the BarNav newsletter, representing Bridging the Bar at events, and completing additional tasks that contribute to the charity’s overall effectiveness.
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Overseeing production of the BarNav newsletter including; brainstorming issues themes, co-ordinating contributions from partners, sponsors, staff, and/or candidates, compiling contributions and drafting final issue in Canva, and collaborating with the programmes team to ensure distribution of each issue.
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Providing support to the Head of Operations and programmes where needed including; taking meeting minutes, supporting production of financial reports, and assisting with presenting to the Board
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Collaborating with operations and programmes departments to support cross-functional delivery
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Representing BTB at BTB hosted events, relevant sector events, award ceremonies, or grant briefings where required
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Maintaining a flexible approach and supporting emerging needs across the charity as they arise
About You
Essential
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Adaptable and flexible, comfortable working in a changing environment
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Confident communicator, able to liaise with senior stakeholders and clients, lead meetings, negotiate, and network effectively
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Proactive and self-motivated, with the ability to take initiative
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Innovative, with a willingness to propose new ideas and approaches
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Aligned with the organisation’s values and mission-driven in approach
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Commercially aware, with an understanding of opportunities, markets, and value creation
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Excellent communication skills, both written and verbal
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Strong organisational skills, with the ability to manage multiple priorities
Desirable
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Experience with business development, corporate relations, grants, or sales or similar
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Demonstrated ability to build partnerships, generate opportunities, or support income-generating activities
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Understanding of the charity or legal landscape
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Creative approach to outreach and audience engagement, including digital communications and social media
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Competence with common work tools (e.g., Google Workspace, Canva) and a willingness to learn new systems
What We Offer
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The opportunity to support an award-winning charity driving systemic change within the legal profession
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Opportunities to contribute to organisational strategy and shape new initiatives
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Remote-first working environment, enabling flexibility and autonomy
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Flexible scheduling, allowing you to balance work and personal commitments
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Additional annual leave, with one extra day of paid holiday for each year of service (up to three years)
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Reimbursed travel and accommodation expenses for all work-related travel
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Annual funded team celebration days to recognise achievements and strengthen team connection
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Role-specific training and professional development, tailored to your growth
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Regular supervision and mentorship to support your ongoing professional development
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Access to our Employee Development Fund to fund training courses or other progression costs
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Access to our Employee Equipment Fund to fund to help you enhance your home-working setup
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Supportive, inclusive, and values-driven organisational culture
How to Apply
Please submit a one-page cover letter and CV via the form with the subject line (NAME) – Partnerships & Growth Officer Application - Stage One. Your cover letter should reflect your experience, vision for how you would contribute to the organisation, and commitment to BTB’s mission. This should be submitted to us directly via the email address on our website: applications that are not emailed directly will not be considered.
If you are successful at stage one, you will also be asked to complete pre-interview tasks as stage two between 12th Jan - 16th Jan.
Our third and final stage is an interview stage. Applicants successful at stage two will be invited to interview in W/C 19th Jan.
We aim to make an offer in W/C 26th Jan.
All applicants, successful or not, will receive application feedback from the panel.
Application Deadline: 09:00 12th January 2026
Intended Start Date: 09:00 2nd March 2026
Please note that you must both be located within and have the right to work in the UK for this role.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Working Well Trust
Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.
We are recruiting a part-time Employment Support Worker (0.5 FTE) to join our supported employment team in the Royal Borough of Kingston upon Thames. This is a permanent position with funding secured until March 2027.
What you’ll be doing
If you were working with us, you would hold a varied caseload of clients with lived experience of mental health, autism and/or a learning disability. You would support clients to identify their employment goals, build confidence, prepare for work, and navigate any barriers they may face.
Your work would be entirely person-centred. You would support clients in line with their preferences and aspirations, helping them identify roles that match their strengths. A key part of the role involves approaching employers, explaining the value of our service, and working with them to identify suitable opportunities for clients. You would continue to support both clients and employers to help individuals sustain their employment.
You would work closely with referring teams, maintaining regular communication and ensuring a coordinated and client-led approach. You would also work to agreed targets while maintaining a high-quality, supportive service that reflects the principles of SEQF and the British Association of supported employment.
What you’ll need
Experience in employment support is not essential. We are looking for someone who brings:
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A genuine desire to support people into meaningful employment.
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Commitment to person-centred work and enthusiasm to learn the SEQF approach.
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Confidence engaging with employers and promoting the benefits of our service.
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Good organisation skills and the ability to manage a caseload effectively.
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Beneficial (but not essential): experience working with people with learning disabilities or Autism.
We welcome applications from people with lived experience of mental health, either personally or through a close contact.
What we offer
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£14,638 per year (0.5 FTE)
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30 days annual leave plus public holidays, pro rata (FTE)
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Employer pension contribution of 6%
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Supportive environment within a small, dedicated team
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Meaningful, rewarding work supporting people into employment
Working Well Trust is an equal opportunities employer and Confident about Disabilities.
What’s next
Before applying, please note that we actively review all applications and only progress candidates who provide meaningful answers to the screening questions.
If you are ready to support people in Kingston to achieve their employment goals and build positive relationships with employers, click Apply to submit your CV and complete the screening questions.
Start your application today and join us in making a meaningful impact.
Please upload your CV and answer the screening questions, the cover letter is an optional addition. Please make sure you have highlighted in your application how you meet the person specification for this position.
The client requests no contact from agencies or media sales.
About The Advocacy Project
We help people speak up and make decisions about their health, wellbeing and social care. We’re here to make sure people who are vulnerable because of their circumstance can understand their rights, make effective choices about their lives and voice their concerns.
Some of the ways we do this include:
- advocacy services that make sure people can express their wishes when decisions are being made about their care or wellbeing
- user involvement projects that help organisations improve what they offer by listening to people who use their services
- local Healthwatch services, which act as health and social care champions for the areas they serve and give people a direct channel to share their feedback
- innovative Personal Health Budget projects that allow people to access items and services to improve their wellbeing.
Our services are independent, confidential, and free to those receiving them. Together, our teams are standing up for essential rights and supporting people to have a say on the issues that matter to them.
About the role
The post-holder will provide independent advocacy in various settings, including in the community, people’s homes, and hospital settings including mental health wards. You’ll raise awareness of advocacy, including for people from minority ethnic communities. You’ll work as part of a team of independent advocates, reporting to the Advocacy Service Manager.
You will work as part of the Ealing advocacy team. You may also need to carry out your role in other London boroughs.
Under the Health and Social Care Act 2008, the post holder will be required to visit CQC registered care homes and would be subject to government requirements.
Key responsibilities
- Provide advocacy for eligible people under Mental Health Act 2007, the Health and Social Care Act 2012, Mental Capacity Act 2005 and under the Care Act 2014.
- Provide a one-to-one advocacy service for people and undertake case work, evidencing and uploading case notes and data in a timely manner.
- Provide instructed and non-instructed advocacy, where appropriate.
- Provide information, support or signpost clients in order to inform or empower individuals on any issues about their treatment under the relevant legislation.
- Act as duty advocate for our Single Point of Access referral line on a rota basis.
- Meet case-working standards, monitoring system requirements and the goals for our service, making sure everyone needing advocacy is referred into the service in the right way.
- Work within the location-specific engagement protocols, security, confidentiality and safeguarding policies (in addition to the Advocacy Best Practice Handbook).
- Actively promote self-advocacy throughout all work with patients, where practical.
- Raise awareness of independent advocacy and referring pathways to eligible people and referring agencies.
- Keep your knowledge of legislation and policy up-to-date, including the mental health act, mental capacity act, care act, and local / national policy.
- Keep up to date with developments and good practice in independent advocacy (including different advocacy models).
- Develop good working relationships with key staff within health and social care services.
- Be an active member of the advocacy service, contributing to service planning and providing cover for other colleagues when needed.
General responsibilities
- Participate in team meetings and training.
- Participate in personal, team and organisational development.
- Contribute to monitoring reports.
- Keep to our policies, including health & safety, and risk regulations.
- Work to our mission, vision, and values.
- Carry out other projects and tasks as needed.
Person specification
We welcome applications from people with transferrable skills and qualities, and people with diverse employment histories and personal backgrounds.
Essential qualities and attributes:
- Understanding of the role and responsibilities of an advocate.
- Understanding of issues faced by people with mental health conditions, physical health conditions and learning disabilities.
- Ability to listen and build trust, to encourage people to express their own views and to represent clients’ self-defined interests.
- Excellent interpersonal and communication skills (written and verbal). Good at working with a wide variety of people including commissioners, service users and colleagues.
- IT literate, including working knowledge of Microsoft packages (Excel, Word, Outlook).
- Commitment to working within The Advocacy Project code of conduct, equality and safeguarding policies.
- Ability to work as part of a team and on your own initiative, to plan and prioritise your own workload.
- Willingness to promote The Advocacy Project and its services in line with our mission, vision and values.
- Commitment to ongoing professional development.
Desirable knowledge, experience and qualifications:
- Experience of delivering different forms of advocacy (instructed and non-instructed; IMHA, ICAA, IMCA, IHCA,) within a statutory advocacy service.
- Knowledge of the Mental Health Act / Mental Capacity Act / Care Act and other statutory legislation as it applies to advocacy.
- Knowledge of mental health sections and social care services, including current issues in policy and practice.
- Understanding of the Accessible Information Standard.
- Advocacy qualification.
Benefits of working for us
We’re committed to providing an empowering, flexible and supportive working environment for all our staff.
Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.
All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.
We are a Disability Confident and Mindful Employer.
We help people speak up and make decisions about their health, wellbeing and social care.



The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Enhanced Support Worker to join our Mental Health Social Care service in Westminster.
£29,058.00 per annum, working 40 hours per week.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
For a full job description, please visit our website.
As an Enhanced Support Worker you will support vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community, by providing flexible and individually tailored support.
The working pattern involves a set five-week rolling rota covering early, late, and weekend shifts. Shift times: Early: 8am-4pm. Late: 2:30pm-10:30pm. The service operates 24 hours 7 days a week.
What you'll do:
Undertake initial and continuous assessment of needs and potential risks and agree levels of support actions and capture outcomes in Support and Risk Management files.
Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Develop and maintain links with all key agencies and service providers in the local community especially the local mental health system to ensure that customers receive the best treatment available
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self-development as well as thrives on change and enjoys dynamic diverse environments.
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential:
Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Desirable:
Experience working in mental health
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Job Purpose
Within the National Influencing & Networks team, the Digital Communications Officer is responsible for delivering core communications functions. The postholder will work directly with the Director of National Influencing and Networks to plan communications activity in line with organisational objectives, and to deliver planned, regular and ad-hoc outputs. They will also work closely with the Area Engagement and Partnerships Team. It is desirable for the postholder to bring innovative video editing and production expertise, along with strong digital content creation skills, to enhance Clinks’ communications reach and impact.
Duties and key responsibilities
· Contribute to the continued development of communications outputs of relevance to the voluntary sector working in criminal justice
· Deliver Clinks’ communications functions to ensure our work and the voluntary sector is promoted in an accurate and timely manner.
· Contribute to Clinks’ communications outputs through oversight of the organisational communications planner, supporting the development of timelines and executing as appropriate
· Responsible for publication and design of organisational policy reports, e-bulletins, newsletters, blog posts, ad-hoc publications and other relevant digital outputs
· Responsible for the collation and distribution of Clinks’ Light Lunch on a weekly basis as well as newsflashes, women’s network updates and art alliance updates
· Provide communications and digital expertise to all Clinks staff, including planning of social media, publications or key deliverables including Clinks’ annual State of the sector research
· Work closely with the Membership and Digital Development Officer to ensure coordination of Clinks’ digital output, and supporting the Clinks digital era by contributing to project managed task groups from a communications perspective
· Work with Clinks’ partners on the delivery of local communications outputs
· Lead on Clinks’ regular programme of reporting and benchmarking, with relevance to communications metrics, triaging responsibility within the organisation, and escalating as appropriate, as well as liaising with third parties as needed
· Track and evaluate the impact of Clinks’ communications and digital outputs and advise colleagues accordingly
· Responsible, with the Membership and Digital Development Officer, for keeping information on the website up to date.
· Ensure the implementation of Clinks’ Content Creation Strategy and social media strategy, and contribute to development of wider organisational digital strategy
· Continuously review comms process’ and outputs to ensure a continued high standard to Clinks overall delivery
· Support fundraising activity and bid applications to help secure income for development work.
Additional responsibilities
· Contribute to team activity, including the communication of policy positions rooted in evidence, expertise and experience
· Ensure high standards across all Clinks communications products
· Support the development and operation of the various groups, networks and structures facilitated by Clinks
· Represent Clinks at external meetings and events
· Work with colleagues to maintain and develop Clinks’ database of stakeholders to support the distribution of published materials and other communications.
General responsibilities
· Represent and be an ambassador for Clinks
· Work to support the mission, ethos and values of Clinks
· Be flexible and carry out other associated duties as they may arise, develop or be assigned in line with the broad remit of the position
· Support and promote diversity and equality of opportunity in the workplace
· Work collaboratively with others in all aspects of our work.
This job description does not form part of your contract of employment and can be amended from time to time as the needs of the organisation require.
Person specification
Education and experience
- 2-3 years’ experience in a communications-related role
- Experience in innovative video editing, production, and digital content creation is highly desirable.
Knowledge, skills and abilities
· An understanding of issues related to:
- The role of the voluntary sector in addressing social exclusion and inequalities
- The criminal justice system, in particular prisons and probation.
· The ability to engage audiences, persuade, and encourage understanding and participation in written and/or other communications, with a focus on social media output.
· Ability to manage multiple workstreams and competing priorities
· A collaborative approach to working with colleagues
· Strong IT skills, including knowledge of Microsoft Office, and an ability to support online platforms, including Drupal and Simple News, as well as proficiency in web development
· An eye for design, with the ability to liaise with external designers and to use design software, for example InDesign to create documents and manipulate document templates and Canva to produce assets.
· Clear, concise and engaging written and online communication skills
· A scrupulous approach to proofreading and a high level of skill in written English.
· Good knowledge of social media platforms such as LinkedIn and Bluesky, how to create and schedule engaging content for social media, and how to track engagement
· Monitor feed, share content and engage with Clinks’ members via social media
Personal attributes and other requirements
· Working well in a team with a flexible approach to work
· Ability to manage multiple and sometimes competing priorities
· Personal resilience and ability to stay focused in a rapidly changing environment
· Commitment to anti-discriminatory practice and equal opportunities, including for people with lived experience of the criminal justice system
· Ability to apply awareness of diversity issues to all areas of work
· Commitment to upholding the rights of people facing disadvantage and discrimination in the criminal justice system.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Closing date: 07 January 2026 at 9am
Are you a motivated, creative, and supportive individual with experience of delivering training to adults facing disadvantage? Do you have a passion for empowering people with lived experience of the Criminal Justice System to build skills, develop confidence, and progress into meaningful opportunities?
If so, St Giles is looking for a Trainer to deliver our assured Learning to Advise course across North Yorkshire, ensuring learners receive high-quality, trauma-informed, and person-centred support as they work towards accreditation and future placements.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
In North Yorkshire, our Personal Wellbeing team works alongside Inspire North and other partners to provide training, volunteering opportunities, and tailored support for individuals with Criminal Justice lived experience. We equip people with practical skills, guidance, and the confidence to progress into volunteering, education, and employment.
About this exciting opportunity
As a Trainer, you will deliver the Learning to Advise course to individuals with criminal justice lived experience, providing high-quality, engaging training sessions that support learners to achieve certification and move into further opportunities.
Your role will include:
- Conducting interviews, learning assessments, and risk assessments with all applicants.
- Delivering training in line with project requirements and quality standards.
- Supporting learners to create and regularly review personalised learning plans.
- Providing one-to-one support to peer advisors and volunteers where needed.
- Working closely with Inspire North to coordinate volunteer placements and maintain excellent partnership relationships.
- Promoting inclusive, anti-discriminatory, and trauma-informed practice in all aspects of your work.
What we are looking for
- Experience of delivering training to adults facing disadvantage.
- Understanding of the barriers faced by people involved in the Criminal Justice System and how these can be overcome.
- Ability to support, motivate, and empower people with multiple and complex needs.
- Creative approach to planning and delivering learning activities.
- Ability to work independently and collaboratively as part of a wider training team.
- Strong IT, communication, and organisational skills.
- Commitment to equality, diversity, inclusion, and anti-discriminatory practice.
Please note this role requires an Enhanced Adults DBS check.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage ) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
Closing date: 07 January 2026 at 9am. Interview date: 16 January 202
We help people held back by poverty, unemployment, the criminal justice system, homelessness, exploitation and abuse to build a positive future.
Contract Type: Permanent
Hours: Full time - Fully flexible between 7am-10pm including weekends.
Salary: £12.21ph
Are you looking for a rewarding career where you can really make a difference to individuals’ lives?
We are currently looking for support workers to work in the Minster on Sea area on the Isle of Sheppey.
As a support worker not only will you change people’s lives by doing something you enjoy. You will learn about yourself as an individual and gain some of the best life experiences.
What will you be doing?
As a support worker no two days are the same, and every day is different. Your role will consist of a variety of tasks as well as delivering person-centered support and promoting individuals’ independence. Some tasks involved in the role will include:
• Accessing the local community – accompanying them to go shopping, pop out for lunch or even a day out at the theme park!
• Daily living support – Assist with meal preparations, helping around the home such as vacuuming and washing clothes.
• Companionship – Sharing conversations and spending time together.
• Personal Care – Cleaning, showering and assisting with medication.
• Running errands – Assisting with tasks such as food shopping or picking up prescriptions.
• Supporting someone to achieve their goals in life.
Hours: Full time - Fully flexible between 7am-10pm including weekends.
Main Responsibilities
• To work with your staff team and others in the development of support, assisting people we support with plans which accurately reflect their own needs, strengths and wishes.
• To adhere to and remain familiar with all contents of the Company’s Policies and procedures, obtaining further information when required.
• Maintain effective knowledge of all company procedures and policies, help develop the company and its policies to provide outstanding support to every person we support.
• To ensure that all statutory requirements are adhered to, familiarise yourself with local commissioning and main contracts under which we provide support (SIS).
• Actively assisting in the prevention of accidents to people we support, staff teams and others.
• To deal promptly and effectively with all complaints and grievances as per company guidelines.
• To support and develop the successful operations of quality control and administration systems.
• To positively support the use of innovative technology, bring forward ideas for improvement and development.
• Receive supervision/appraisals and identify your own personal training needs. Attending training days.
• To be involved in the development/training of staff where necessary, supporting any new inductions act as a mentor to new staff promoting the culture and ethos of the company.
• Promote housing cleanliness and maintenance to a sociably acceptable standard including maintaining up-to-date Health and Safety and risk assessments.
• Supporting people to maintain accommodation and grounds, recognise self-neglect and report any concerns.
• Recognising poor or bad practise and reporting at all times anything which concerns you.
• Promoting and adhering to all aspects of Health & Safety at work, making sure you report all and any issues that may be a risk to you or others.
• Positively represent the company values, culture and ethos at all times, represent our reputation and professionalism.
• Maintain professional boundaries at all times.
• Ask questions.
Qualifications
• We are looking for kind, caring individuals that are passionate about making a difference in people’s lives.
• PBS trained (Preferred)
• We’re all about working smarter and are paper free!, so you’ll need your own smartphone to stay on top of care plans, log notes and view rota’s.
• Drivers are preferred due to the location of the houses.
• Previous experience in the care sector is essential.
Employee Benefits
We provide all of our staff with an excellent training programme which includes online training courses, short courses as well as nationally recognised qualifications.
We also have a fantastic range of benefits for our staff which include:
• Quarterly employee recognition awards with the chance to win a £150 gift card of your choice.
• Fully funded qualifications to support you in your role and with career progression.
• Enhanced rates of pay over the Christmas period for support shifts.
• Your wellbeing matters to us! Our Employee Assistance Programme gives you 24/7 access to tools like health plans, mindful resources and free counselling to support your mental and physical wellbeing.
PCAS Kent is an Equal Opportunities employer, and we are committed to safeguarding and protecting the welfare of our service users. Therefore, this post is subject to appropriate references and an enhanced DBS check with the Disclosure and Barring Service.
Please note we are unable to offer sponsorship.
You may also have experience in the following: Support Worker, Care Assistant, Healthcare Support Worker
Community Support Worker, Social Care Worker, Domiciliary Care Worker, Residential Support Worker, Learning Disabilities Support Worker, Mental Health Support Worker, Personal Care Assistant (PCA), Support Practitioner, Care and Support Assistant, Outreach Support Worker, Independent Living Support Worker, Care Worker
REF-225 291
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Nacro is seeking an experienced and dynamic Head of Policy & Public Affairs to lead our strategic policy development and influencing work with Government, officials, and other key decision-makers. This pivotal role will shape and deliver a high-impact policy and public affairs strategy that improves the lives of the people we support—those affected by the criminal justice system, housing insecurity, and barriers to education.
You will be Nacro’s senior voice in government spaces, the media, and across the public affairs landscape. You will ensure our policy positions are evidence-based, rooted in lived experience, and influential at the highest levels.
Key Responsibilities
Strategic Policy & Public Affairs
- Lead Nacro’s strategic policy and public affairs activity with Government, parliamentarians, officials, and other stakeholders.
- Develop and implement a compelling public affairs strategy that drives meaningful change.
- Build and maintain strong, productive relationships with senior policymakers.
- Represent Nacro externally, including with senior stakeholders and in the media.
- Oversee the development of evidence-based policy positions and research projects that support Nacro’s strategic objectives.
- Ensure service user experience informs all policy and influencing work.
- Produce and oversee high-quality policy outputs including consultation responses, briefings, reports, blogs, and media commentary.
- Safeguard Nacro’s reputation as a trusted and authoritative source of insight and expertise.
- Provide strategic political intelligence and advice to the Director of Engagement & Impact and the Chief Executive.
People Leadership
- Lead, motivate, and support a high-performing team, setting clear direction and expectations.
- Model Nacro’s values and behaviours, enabling a positive, inclusive, and accountable culture.
- Manage communication channels effectively, ensuring key organisational messages are understood and cascaded.
- Set objectives, monitor performance, and hold regular one-to-one meetings.
- Support professional development and wellbeing across the team while driving innovation and high standards.
- Take responsibility for all aspects of people management, including recruitment, conduct, performance, and attendance.
- Recognise, reward, and encourage excellent performance.
Leadership Across the Organisation
- Play an active role in the Senior Leadership Team, helping to drive organisational strategy.
- Operate both strategically and operationally, identifying opportunities and risks for Nacro.
Professional Expertise
- Significant senior-level experience in policy and public affairs.
- Strong track record of leading policy campaigns that delivered real impact.
- Excellent political awareness, judgement, and communication skills—both written and verbal.
- Knowledge of criminal justice, education, young people’s policy, or housing policy (desirable).
Performance & Compliance
- Set and deliver directorate performance targets, ensuring effective management of budgets and resources.
- Oversee health & safety responsibilities in your area.
- Contribute to business development and bid work in partnership with relevant teams.
- Ensure accurate and timely record-keeping and reporting.
- Promote and uphold Nacro’s values, safeguarding, data protection, and equality and diversity policies.
- Represent Nacro positively, building strong internal and external relationships.
Why Join Nacro?
We believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side.
That’s why our housing, education, justice, and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it’s why we fight for their voices to be heard and campaign together to create lasting change.
We see your future, whatever the past.
If you are a strategic thinker, an influential communicator, and passionate about social justice—we want to hear from you.
Apply now to lead change where it matters most
The client requests no contact from agencies or media sales.
About HIAS+JCORE
HIAS+JCORE is the UK Jewish voice on refugees and racial justice. Our work is driven by the belief that the Jewish community should play an active part in building a society in which Refugees are able to live in dignity where the UK is a welcoming place free from racism.
Our organisation came into this form through the joining of operations between two organisations: the UK-based JCORE (Jewish Council for Racial Equality) and HIAS, a global humanitarian aid and advocacy organisation. HIAS+JCORE is inspired by Jewish values and history to support those who are displaced, no matter their background.
JUMP is a London-based befriending project for young asylum seekers and refugees who have been separated from their families. The three primary ways in which JUMP supports young people are casework, community, and
befriending.
About the role
We are looking for a self-starting team member who will help coordinate this valuable project in London. You’ll be responsible for the befriending pairs and undertake tasks such as develop and maintain relationships with partner organisations, manage referrals for young people, recruit volunteer befrienders, and setting-up and sustaining pairs. This includes leading an initial training day.
Contact with befrienders is through monthly reporting, and bi-annual supervision (initially after three months for new befrienders); alongside ad-hoc communication on safeguarding or other urgent matters. Contact with young people is more regular and varies depending on their casework support needs.
Community events take place every three months and offer a space for all young people and volunteers to come together and celebrate the work they are doing on JUMP. You will need to attend these events, which can take place on the
weekend, and liaise with your cohort of befriending pairs to ensure everyone has the correct information.
JUMP also has Hardship Fund (HSF) available to young people who need financial support with travel, clothing, food vouchers, and phone contracts. We also have a small budget for miscellaneous payments, which in the past has included paying for emergency accommodation for young people facing homelessness.
RESPONSIBILITIES
Supporting the running of our JUMP project in London, and overseeing and supporting up to 15 pairs, by:
Supporting young people and the JUMP Community
· Managing a caseload of young people;
· Offering casework support (e.g., related to housing, education; day-to-day needs; arranging legal intervention etc.);
· Where necessary arranging and attending appointments with the young person (GP, Home Office, Job Centre, and Legal appointments);
· Signposting young people to available support and intervening where necessary.
· Assisting in the planning and organising of group trips and events every 2- 3 months;
· Conducting initial assessments with young people to understand their needs, and once paired with a volunteer, hosting befriending initial meetings;
· Facilitating Hardship Fund payments to young people, including applications and approvals.
Supervising and supporting volunteers
· Organising and delivering JUMP core training to new and existing befrienders;
· Recruiting, interviewing and onboarding new befrienders;
· Supporting befriending volunteers through regular supervisions, meetings, emails and phone calls;
· Responding to applications from new volunteers and actively recruiting volunteers as required;
· Ensuring that volunteers uphold JUMP’s policies and boundaries for
befriending;
· Responding promptly to safeguarding concerns raised by volunteers.
Publicising JUMP, and engaging with key stakeholders
· Publicising the project to existing and potential referral agencies working with young asylum seekers and refugees who have been separated from their families;
· Establishing and maintaining excellent close working relationships with referral organisations;
· Representing HIAS+JCORE and JUMP in the refugee sector as required, for example at the Refugee and Migrant Forum meetings..
Project monitoring, evaluation and record keeping
· Working with experts and the Frontline Support Manager on supporting the project and its evaluation;
· Keeping accurate records in the JUMP database, including for safeguarding and impact evaluation purposes.
Other Duties
· Ensuring that JUMP informs our campaigns, communications and education work. As the project develops, there will be opportunities for the post- holder to contribute to and support these areas of our work;
· Undertaking any other related tasks as required.
ABOUT YOU
· Ability to support, develop rapport and trust with, and motivate both young people and volunteers from a range of backgrounds and ages in challenging circumstances, including the ability to facilitate and engage in cross cultural communication;
· Knowledge of issues facing separated asylum seeking and refugee children and young people, and the rights and entitlements of ‘Looked After’ children and young people;
· Understanding of the current context surrounding immigration, asylum and welfare issues facing children and young people in the UK today;
· Understanding of Child Protection and Vulnerable Adult Safeguarding, and ability to communicate this to volunteers;
· Understanding of youth work principles and methods, including the benefits and challenges of befriending and other participatory methods;
· Ability to network in the refugee sector and develop strong working relationships;
· Ability to work independently and to self-motivate;
· Commitment to HIAS+JCORE values, social justice and antiracism;
· The ability to communicate in languages other than English, in particular Arabic, Spanish and French (desirable).
Necessary Experience
· A track record of working directly with asylum seeking and refugee children and young people;
· Experience of social work, youth work, or other relevant methods of supporting people in challenging circumstances;
· Experience of training, coordinating and supporting volunteers;
· Experience of juggling commitments and responding to relevant stressful situations.
Desirable Experience
· Educated to at least undergraduate degree level, or equivalent background or experience;
· Working knowledge of Local Authorities’ responsibilities for Looked After
Children and Care Leavers;
· Experience of project management including administration, monitoring, evaluation and report writing.
Applicants must be UK based either in London or be willing to relocate. We are only able to consider applicants who have the right to work in the UK. HIAS+JCORE is unable to sponsor working visas to the UK.
We particularly encourage applicants from people with lived experience of the asylum system.
We work for a UK where refugees and people seeking asylum have a fair chance to thrive.
The client requests no contact from agencies or media sales.
Are you passionate about making a difference in people’s lives, providing person-led, holistic, trauma-informed support to people on their journey out of homelessness? Do you have perseverance, and a commitment to never give up hope in people?
Our Supported Accommodation and Emergency Accommodation Service is funded to provide support to those with multiple and complex needs who are experiencing, or at risk of experiencing homelessness, located in close proximity within Gateshead:
- Two supported accommodation sites; one 8 bed, one 6 bed, both staffed 24 hours.
- Six self-contained properties forming the emergency accommodation element of the service.
We are seeking a part time Support Worker for the Supported Accommodation element of this service.
Our properties are places of safety, Psychologically Informed Environments (PIE), from which we work with individuals. We aim to provide accommodation and support that helps people find self-worth and the belief that they deserve a better future, before moving them on safely and successfully, therefore reducing homelessness and the on-going risk of homelessness.
To join us you will need to demonstrate an understanding of the complexity of needs related to homelessness, especially mental ill-health, alcohol and substance misuse and offending. You will have excellent inter-personal skills, the ability to engage and motivate people, and build cooperative working relationships. You will be able to use your initiative and work flexibly in a demanding environment. You will have the ability to deliver holistic, person-centred, trauma-informed support, and provide information, advice and guidance to empower people to access appropriate services. You will be able to work calmly under pressure and have knowledge of safeguarding, and health and safety.
In return, you will benefit from a supportive, creative environment and have the opportunity to develop your knowledge and skills. We are a growing charity, and we believe staff are the foundation stone to the success of the charity and so we do everything we can to make sure they feel valued, supported, engaged and developed.
Oasis Community Housing is a Christian response to homelessness and disadvantage, providing housing, support and other specialised services. Our vision is for everyone to be part of a community where they are included, belong and have what they need to reach their God-given potential. As part of our strategy for growth and development, we are embarking on an ambitious journey to develop our culture of co-production. We want to share power and responsibility with those accessing our services in meaningful, safe and accessible ways, and to create an environment where everyone can contribute.
We welcome applicants from all faiths or none, but it is important that all employees understand and sympathise with the Christian ethos of Oasis Community Housing.
We value diversity and promote equality of opportunity. We encourage and welcome applications from suitably skilled candidates from all backgrounds to support a diverse workforce, including individuals with lived experience of homelessness.
The client requests no contact from agencies or media sales.








