Team Administrator Jobs

Location: currently Hammersmith, likely move to Farringdon autumn 2024

Turn2us is a national charity tackling poverty and the structural causes of poverty. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

As an equal opportunities’ employer, we are committed to equality, inclusion and diversity and the value people from different backgrounds bring to a team. If like us you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all. 

This is a varied and interesting role working with the National Grants Team and colleagues across the Programmes & Partnerships Directorate. We awarded over £2.4m of grants in 2023-24, supporting individuals and families experiencing financial insecurity. This role is about helping the team to operate efficiently, use our resources effectively and facilitating opportunities so we can listen, learn and improve using the insights we gather from our data, partnerships and people with lived experience.

This role requires a proactive, organised, and collaborative person with good attention to detail. We’re looking for someone who is committed to supporting impactful grant-making processes and fostering strong relationships with a wide range of stakeholders. You’ll need to be great at managing a varied and busy workload, capable of working on your own initiative and as part of a team and feel comfortable working flexibly to manage different priorities and timeframes.

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of 4 days a month.

Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us. This can be removed and is always something discussed at a later date.

Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).

Closing date: 08 July 2024

1st Interview date: 18 & 19 July 2024

University of Oxford Development and Alumni Engagement

CRM Learning and Engagement Manager
(known internally as DARS Senior User Engagement Officer)

Location: Oxford – hybrid working may be an option

Salary: Grade 7: £36,024 - £44,263 per annum with possible extension to £48,350.

The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic.

The Development and Alumni Relations System (DARS) team is dedicated to enhancing the University's engagement with its alumni and donors through an advanced constituent relationship management system. Our team focuses on supporting this CRM system to drive fundraising and strengthen alumni relations, ensuring seamless collaboration and continuous improvement in our processes and user support.

About the Role

As a member of the User Engagement team, your role will be integral to supporting and enhancing the University's CRM system for development and alumni engagement. Key responsibilities include:

• User Training and Engagement: Develop and update training courses, create learning materials, and facilitate workshops to ensure effective user engagement with the DARS system.
• Business Process Improvement: Analyse and enhance business processes to optimize the functionality and efficiency of the DARS system.
• Support and Relationship Management: Provide comprehensive support through one-on-one coaching, project assistance, and managing key business partnerships to maintain strong collaborative relationships.

To Be Successful You’ll Need:

• Excellent Communication Skills: Ability to clearly convey information and facilitate training sessions, workshops, and presentations.
• Analytical Abilities: Proficiency in analysing business processes and identifying areas for improvement.
• Relationship Management: Experience in managing and nurturing business partnerships or building and maintaining strong collaborative relationships.
• Interpersonal Skills: Excellent interpersonal and customer service skills.
• Technical Proficiency:
  • Proficient in utilising Microsoft Word, Excel, and PowerPoint to create impactful presentations and documents.
  • Proficient in learning management systems (LMS) and various e-learning platforms.
  • Knowledge of the DARS system as used at the University of Oxford; or of other comparable fundraising or relationship management software (such as Blackbaud Raiser's Edge, Microsoft Dynamics, Salesforce
• Project Management: Skills in managing projects, providing project support, and ensuring timely delivery of objectives.
• Training and Development: Proficient in designing and implementing training programs, crafting educational resources, and utilising learning management systems to enhance employee development.

What We Offer:

Your happiness and wellbeing at work matters to us, so we offer a range of family friendly and financial benefits including:

• Flexible hybrid working
• An excellent contributory pension scheme
• days annual leave
• Membership to CASE
• Training and Development opportunities
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Membership to a variety of social and sports clubs
• Discounted bus travel and Season Ticket travel loans

Application process:

• Click the link to ‘Apply’ and follow the on-screen instructions on our Application portal for Vacancy ID: 173358.
• Applications must include of a CV and a letter of application, in your own words (in PDF format), outlining your motivations to apply for this role, your relevant experience and how you meet the criteria of the person specification.

Only applications received before 12.00 noon on 4 July 2024 can be considered.

Interviews are currently scheduled to take on 19 July 2024, in person in Oxford.

Development and Alumni Engagement is committed to having a team that is made up of diverse skills and experiences. We encourage applicants from all sectors of the community and are especially keen to encourage candidates from under-represented groups to apply.

As Grants & Development Officer you will work closely with the Management Team and be responsible for the successful grants and fundraising activity for core and project-based work, as well as developing new income generation opportunities.

Grants, Fundraising and Other Income Generation:

· Undertake regular prospect research to identify potential funding streams and prioritise opportunities based around local, community, and organisational need.

· Work with the Management Team, to identify, apply for and secure funding through appropriate and successful grant and tender applications.

· Maintain and strengthen relationships with current and future sponsors and supporters, including funding organisations and partners.

· Work with the Board and Management Team to help diversify our income sources to enable the organisation to continue its growth and demonstrate sustainability.

· Scope alternative / additional sources of funding, such as corporate sponsorship and membership opportunities.

· Research and develop new income generation opportunities, such as the setting up of a profit-making business(es) that donates its profit to the charity.

· Maintain and manage effective electronic records in support of all fundraising and grant application duties.

· Work with the whole team and beneficiaries, to write up appropriate case studies to support income generation.

· Co-ordinate and develop a rolling programme of community fundraising and awareness raising events as well as beneficiary involvement initiatives.

Supporting Strategic Development:

· Analyse and understand the organisation’s existing goals, vision, and priorities so new initiatives are in alignment in order to guide and recognise the journey of Middleport Matters.

· Regularly review the projects, initiatives, and priorities of the organisation, and analyse them against our strategic aims to ensure they are aligned.

· Regularly review the strengths and weaknesses of Middleport Matters and thereby our capabilities, that are significant to our current and future growth (e.g. SWOT analysis).

· Conduct research (locally and nationally), to comprehend the organisation’s strategic options for the future and the business environment that we are situated within (e.g. PESTLE analysis).

· Provide analysis and recommendations around the structure, growth, and direction of the organisation, that are creative, challenging, realistic, and focused (using relevant data, business models, and statistics in order to regularly report on the current position of the business).

· Work with the Board and Management Team to support the continued development and implementation of the organisation’s strategic plan, business plan and operational plan.

· Develop and maintain relationships with other non-profit leaders, for example, looking for opportunities to partner with other organisations to serve the community. 

· Work with leaders in the business and government world, cultivating long-term strategic partnerships or donor relationships to increase the organisation's effectiveness serving unmet needs. 

· Produce and continually review a Risk Register to identify, assess and implement measures to control the key risks to the organisation's people (participants, staff, management, volunteers), property, finances, goodwill and image, along with their quantification of each risk and the action being taken to manage it.

The mission statement of Jews for Jesus is: “We relentlessly pursue God’s plan for the salvation of the Jewish people.” The Executive Assistant supports the Chief Executive Officer (CEO) and has a wide range of responsibilities in any administrative duties deemed necessary to fulfil his/her roles. This is an opportunity to contribute to the CEO and Leadership team of an international Christian Charity working with Jewish people.

Apply though Charity Jobs website or email cover letter and CV to address in job description. 

Main Purpose of the Job

The Digital Enabler will work with the District Leadership Team and the Communications Officer to build the digital communications capacity of the District at every level, to facilitate effective participation by all members in the life of the church in the North West District, and to make use of new opportunities for mission and community-building in the digital sphere.

Key Responsibilities

1.Ensure that the District leadership is able to fulfil its responsibilities by ensuring there are reliable digital platforms for online, live-streamed and recorded meetings and events, for electronic dissemination of information (via web, social media and mailings), and audio and video recording and sharing..

2.Enable all members of churches in the District to have the opportunity for participation in District forums and events, and to receive information from their District and Circuits.

3.Co-operate with District and Circuit leaders, ministers and pioneers in the development of new forms of mission and church communities using a range of digital resources.

Key Tasks

Training and Support

1.Create a digital strategy for the District, identifying the essential resources and support needed to enable full participation at every level, and the opportunities for missional work in the online world.

2.Support the administration and governance of the District by facilitating online synods, committees and consultations.

3.Build a network of “digital champions” within Circuits and provide advice and support for local training and capacity building.

4.Devise and deliver online training courses for Circuits and churches.

5.Develop a “Digital Community of Practice” across the District, and linking where appropriate across the Connexion, which will envisage and create new ways of being and growing church in the digital age.

6.Work with safeguarding officers to raise awareness of digital safeguarding issues, and create usable information and guidelines for Circuits and churches.

Facilities and Resources

1.Work with the Communications Officer in building and maintaining the District’s online presence, including the website and social media.

2.Develop a range of digital tools and resources for the use of the District and its Circuits, and assist in their implementation. (These could include servicing local website and social media initiatives, plan-making and emailing applications.)

3.Collect and disseminate information on digital specialists in the District who can serve Circuits and churches. (This could include graphic designers, web and database programmers, audio-visual and streaming experts and others.)

Events and Online Communities

1.Provide technical support for online and live-streamed District events, including advertising, registration and ticketing, online and streaming facilities.

2.Work with the Mission Area Leads, Circuits and pioneers in implementing digital services, online communities and missional initiatives.

Personal Training and Growth

1.Maintain an awareness of changes in digital applications and resources, and consider how they can be used in the District.

2.Identify opportunities to expand knowledge and understanding, including by appropriate courses.

3.Reflect theologically on issues around faith in the digital world, and the opportunities for sharing the gospel by these means.

Prospect Research Officer

Location: Development and Alumni Engagement, University Offices, Wellington Square, Oxford OX1 2JD – hybrid working

Salary: Grade 7: £36,024 - £44,263 per annum with possible extension to £48,350

We are seeking a motivated and analytical person to join our experienced team, to conduct philanthropy research and reputational due diligence research in a higher education setting.

About the role:

Within the University of Oxford’s Development and Alumni Engagement office, our work drives the ambitious fundraising activities of the University, by providing tailored insights to build relationships with new and existing major donors (individuals, corporations and foundations).

Finding, evaluating, and communicating information clearly and effectively is the essence of this role.

The position sits in a friendly and dynamic team who can provide training. We support a diverse set of fundraising priorities, on themes ranging from innovative medical and scientific advances, to widening access to our University, to supporting world-class museums. We offer a fulfilling working environment with a wealth of opportunities to develop professional skills.

About you:

We want to hear from candidates who bring successful experience in a research- or information-focused role in business settings such as consultancy, law, banking, professional services, the civil service, or similar; or with experience of research in fundraising.

As well as outstanding research and written communication skills, other qualities we are seeking include a commitment to providing a high-quality service; an ability to assess information rapidly and rigorously from a variety of sources; knowledge of current affairs; attention to detail; an adaptable approach; curiosity and creativity; the desire to work collaboratively and build positive relationships with colleagues in the team and across the wider University.

What We Offer:

Your happiness and wellbeing at work matters to us, so we offer a range of family friendly and financial benefits including:

• Flexible hybrid working
• An excellent contributory pension scheme
• 38 days annual leave
• Membership to CASE
• Training and development opportunities
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Membership to a variety of social and sports clubs
• Discounted bus travel and Season Ticket travel loans

 Application process:

• Click the link to ‘Apply’ and follow the on-screen instructions on our Application portal for Vacancy ID: 173573.
• Applications must include of a CV and a letter of application, in your own words (in PDF format), outlining your motivations to apply for this role, your relevant experience and how you meet the criteria of the person specification.

Only applications received before 12.00 noon on 1 July 2024 can be considered.

Interviews are currently scheduled to take place on 19 July 2024, in person in Oxford.

Development and Alumni Engagement is committed to having a team that is made up of diverse skills and experiences. We encourage applicants from all sectors of the community and are especially keen to encourage candidates from under-represented groups to apply.

About us

Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it. 

It’s an exciting time to join the Community & Events team as we grow our portfolio of community fundraising products, third party challenge events and flagship fundraising events.

Location: Based in our London office (you will be required to work from the London office once a week or twice a fortnight in line with Crisis’ Hybrid Working policy) 

About the role 

As Community & Events Team Coordinator, you will be the first point of contact for a range of community fundraisers and eventers, providing an exceptional supporter journey.  Your role will include supporting the team on projects such as TCS London Marathon, London Landmarks Half Marathon and our flagship event, Icebreaker, gathering valuable supporter insight to grow our portfolio. You will work closely with the Data Imports and Finance team to coordinate income, event administration and reporting to ensure accurate and up to date records. 

About you 

To be successful in this role you will: 

• Be organised and have a good eye for detail 

• Have a good communication style and be able to gather insight from supporters 

• Be able to manage multiple work streams with conflicting deadlines 

• Be confident when working with external suppliers and internal stakeholders 

You may have experience in; administration, coordinator roles, volunteer coordination, supporter care/service, assistant role 

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds. 

Working at Crisis 

As a member of the team, you will have access to a wide range of employee benefits including: 

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave

• Enhanced maternity, paternity, shared parental, and adoption pay 

• Flexible working around the core hours 10am-4pm 

• And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How to apply 

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 

Closing date: Sunday 30 June 2024 (at 23:59) 

Interviews will be held on Thursday 11 July 2024 location TBC. 

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094 

The King’s Trust International (KTI) has been supporting young people worldwide since 2015. Founded by HM The King, our Royal Founding President, to tackle the global crisis of youth unemployment, our vision is that every young person should have the chance to succeed, and our mission is to empower young people to learn, earn and thrive.

Our programmes and interventions are now present in 20 countries within the Commonwealth and beyond, across Africa, Asia, the Caribbean, Europe and the Middle East. 

We are committed to amplifying the voices of young people on the global stage and putting their needs at the very heart of the design and delivery of our work. This complements global efforts to deliver the Sustainable Development Goals, particularly those relating to quality education and decent work.

The King’s Trust International is committed to representing, at all levels, the global communities and young people that we serve.

The role

This is an exciting opportunity for an experienced Executive Assistant and Office Manager to leverage your experience in this dual role. You will provide high-level executive and administrative support to the Chief Executive Officer (CEO) and work closely with the Senior Leadership Team (SLT) and liaise with the Board of Trustees. You will also manage and ensure the efficient operation of our office, currently located at the Dorfman Centre near Regent’s Park, London.

Supporting the CEO, you will be responsible for the daily management of the CEO’s diary, ensuring meetings, itineraries, and reservations are coordinated and managed promptly, ensuring timely updates and details are provided to the CEO, in addition to administrative support and minute-taking at meetings. As the Office Manager, you will work collaboratively with the wider team, championing a culture of administrative support as the lead of office operations, including health and safety and office equipment as well as being the first point of contact for general queries. You will manage and maintain supplier contracts and relationships as the primary liaison lead with the office building management, cleaners and security.

About you

You will have extensive experience supporting CEOs, senior staff and Boards, with the ability to maintain and develop systems and processes that enable effective and timely workflows. As a self-starter, you will possess excellent organisational skills developed within a fast-paced environment and significant experience in diary management, meeting organisation and managing multiple travel itineraries. You will be a strong oral and written communicator with excellent interpersonal skills and the ability to adapt your communication style to diverse audiences both in the UK and internationally, in addition to maintaining high levels of confidentiality, discretion and diplomacy at all times. Being conversant in Microsoft Office at an intermediate or advanced level is essential, as is the ability to manage budgets. A team player, you will work well across teams with a proactive and solutions focused attitude.

Please note that the postholder will be required to work onsite for three days per week (specific days to be agreed with the postholder but most likely Tuesday to Thursday), so ideally, applicants must live within London or the surrounding commuter counties.

Finance and Admin Manager

We are looking for a Finance and Admin Manager to provide first-class finance and business administrative functions for the charity to enable it to successfully deliver its mission to protect the beauty of Cambridge and its environment.

This is a fantastic hybrid, part-time opportunity to join a small, friendly and committed management team where you can make a difference and your work will have an impact, so apply today!

Position: Finance and Admin Manager

Location: Cambridge/hybrid

Hours: Part-time, 21-26 hours per week

Salary: Circa £40,000 per annum pro rata

Contract: Permanent

Benefits: 33 days annual holiday entitlement pro rata, includes allowance for Bank Holidays.  Pension contribution of up to 5% of gross pay. Flexible delivery of hours. Remote working options. Free on-site parking

Closing Date: 8 July 2024

The Role

This is an exciting time to join a growing and ambitious local charity. Cambridge is changing rapidly and the organisation is working hard to tackle issues such as the loss of nature, climate change and access to green space.

You will be a key member of the management team, reporting to the Chief Executive and Trustees and contributing to the strategic and operational management of all areas of the organisation.

Main duties and responsibilities include:

• Management of the charity’s finances and business administration functions.
• Commissioning and managing a range of service providers and agents.
• Providing advice to the Board, Management Team and committees.
• Being the Company Secretary and providing a secretariat to the Board of Trustees and Finance Committee.

You will be joining a team of 14 staff (6 full and 8 part-time) supported by over 100 volunteers and assisted by contracted field teachers, advisors and service providers.

We are looking for someone who can work between 21-26 hours per week, offered on a flexible basis to fit around other commitments that you may have in your life.

About You

To be successful in the role you will be supportive of the causes and will use your financial and business administration skills to ensure the charity can make a difference.

You will bring with you the following key skills and experience:

• Preparing end-of-year group accounts with auditors.
• Cash handling, banking, paying invoices, etc. and managing systems for this.
• Experience of using financial systems to produce monthly management accounts.
• Experience of appointing and managing service providers.
• Office management, recruiting and managing staff and providing support services.
• Excellent IT skills (spreadsheets, Microsoft Office suite, database management).
• Excellent interpersonal and written communication skills.
• Experience of providing secretariat functions.
• Positive outlook and ability to work across teams.

This role also includes responsibility for the charity’s IT and HR functions (although the specialist aspects of this work are outsourced). We are looking for a candidate who has some knowledge/experience in these areas but where that is not the case, there will be options for training and development.

You will be asked to submit your CV and a Cover Letter as part of the application process.

About the Organisation

The charity care for the green setting of Cambridge and its most valuable landscapes and are working to enhance and connect them for nature and people. They inspire people of all ages to get outdoors and help them to enjoy, learn about and get involved with their local environment, heritage and culture.

The organisation helps to protect, celebrate and improve the important built heritage of the Cambridge area.

People are key and the charity aspire to create an inclusive workspace that is free from discrimination, where differences are valued, everyone can be themselves and succeed.

You may also have experience as a Finance, Finance and Admin, Admin, Administration, Finance Manager, Finance and Admin Manager, Admin Manager, Administration Manager, Financial Controller, Senior Finance Officer, Finance and Operations Manager. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Meeting Minds Clinical Lead

Reports to: Head of Counselling
Direct Reports: None
Location: Bristol Mind Offices and blended remote working
Hours: 21 hours a week
Salary: £18,162 actual (pro-rata from £32,000 per annum) + 6% pension
Contract Type: Permanent

Background and Purpose
Bristol Mind is a local and independent charity working at the heart of our community to offer
equity-based, inclusive and accessible mental health and wellbeing support. We work with over
2,000 service-users and 75 volunteers each year, delivering a range of services including:

• InfoLine telephone information and advice service
• MindLine confidential telephone listening support
• Meeting Minds 121 counselling, with LGBTQIA & Neurodivergence streams
• Community Wellbeing: targeted services for refugees and victims of hate crime

Meeting Minds is a busy low-cost counselling provision and one of a growing element of
Bristol Mind’s services. Our online and face-to-face talking therapy is delivered by both
trainee and qualified counsellors for adults aged 18+ for up to 16 sessions, and includes
Humanistic, Psychodynamic, TA and Gestalt approaches. Our placement counsellors
come from a wide range of training providers such as BCPC, UWE as well as Metanoia
and the Berne Institute. In addition, we have some trainees on Doctorate programmes
in Counselling Psychology in Newport and Bristol. All our counselling staff and
volunteers are fully supported with regular clinical supervision and management, and
feedback from both counsellors and clients is excellent.

Job Description

We are currently restructuring our Meeting Minds team with a view to developing our
service offer, including applying for BACP accreditation. With this in mind, we are
seeking a Clinical Lead, responsible for delivering both clinical assessments and clinical
supervision, and for ensuring our service continues to adhere to the BACP ethical
framework. This vital role will suit you if you are an experienced, accredited BACP
counsellor and clinical supervisor with a passion for equity-based counselling and a keen
eye for managing risk. You will be part of a small and friendly team, working closely with
our Head of Counselling to ensure our service meets the needs of our local community
and is of the highest quality.

Specific Duties and Responsibilities

• Undertake approximately 10- 12 client assessments per week, over the phone or Teams.
• Undertake approximately 6 clinical supervision sessions per week, both online/ inperson.
• Attend Triage meetings with Head of Counselling min twice a week.
• Oversee allocations process with Counsellors and Clinical Administrator.
• Identify and raise and support on safeguarding concerns across the team.
• Assist Head of Counselling in recruitment process and interviews of new trainee counsellors.
• Ensure organisational policies and procedures are being followed.
• Be prepared to provide team administrative/ leadership cover during annual leave.
• Attend regular management supervision, fortnightly Meeting Minds team meeting and monthly online staff meeting.

Overall running of Bristol Mind

• Ensure that the views of all staff, volunteers and service users are valued and shared.
• Assist in the development of other services which support people’s mental health & wellbeing.
• Carry out work in accordance with Bristol Mind’s policies and procedures, current legislation, and quality standards.
• Ensure that the organisation is presented in a professional manner to its beneficiaries, members and stakeholders.
• Take responsibility for your own safety and that of colleagues and visitors in the workplace.
• Contribute to events and activities that raise the profile of Bristol Mind as a whole.
• Undertake other tasks which may not be included in this job description, but which fall within the scope of this post.

Person Specification

Qualifications / Education: Essential

1. Qualification in Counselling with 5 yrs post-qualifying experience
2. Qualification in Clinical Supervision with 1 yrs post-qualifying experience.
3. BACP accreditation.

Knowledge & Experience: Essential

4. Min of 2 years exp. undertaking clinical assessments.
5. Experience of working with safeguarding and risk, including complex cases beyond mild-moderate need.
6. Experience of working collaboratively within a busy team.

Skills & Ability: Essential

7. Excellent counselling/ assessment skills including sensitivity, compassion and strong professional boundaries.
8. Holistic, integrative approach to clinical supervision, recognising the organisational setting and challenges.
9. Excellent communication skills, in person, by phone and by email.
10. Competent IT skills, including the use of Microsoft Office, Outlook and Teams.

Personal Attributes: Essential

11. Open, relational, and non-defensive approach to work.
12. Commitment to the rights and selfdetermination of all people.
13. Commitment to equity, diversity, and inclusion with a passion for anti-discriminatory and anti-racist practice.

Qualifications / Education: Desirable

Work experience with diverse clients within the VCSE Mental Health sector.

Knowledge & Experience: Desirable

Experience of upholding and advising on best practice / quality standards.
Experience of supervising trainee counsellors on placement.

To apply
Bristol Mind is committed to developing our workforce in line with equitable principles. We encourage applications from people
with lived experience of mental health issues and from people from minoritised groups who are under-represented within our
services. This includes people who identify as from a Global Majority, refugee or migrant, neurodivergent or LGBTQIA group,
or who have faced discrimination based on any protected characteristic.

Please read the job description and person specification carefully. Fill in the application form by answering each point on the
person specification form, using examples from paid or voluntary experience.

Deadline for applications is 5.30pm 28th June 2024

Interviews will take place in early July 2024

Start date September 2024 or sooner is available.

Thank you for applying to Bristol Mind.

Programme System Analyst (Salesforce)

Contract: Permanent, Full time

Salary: Competitive salary package as per respective CP equivalent grade

Location: For practical reasons, the successful candidate must be based in and legally able to work in the following South Asian countries where WaterAid works:
Bangladesh, India, Nepal, or Pakistan

About WaterAid:
Want to use your skills to support users and maintain, improve and help develop the usefulness and performance of the new WaterAid Programme System (WAPS)?

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference. Join WaterAid as our Programme System Analyst (Salesforce) to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team:
The WaterAid Programme Information & Systems Team provides management information and systems so that programme staff are empowered to undertake effective planning and delivery of programmes and projects as well as ensure high-quality reporting of programme performance to the wider organisation.

This role sits within the newly formed Programme Information and Systems Team within the Programme Operations Team, and reports to the Programme System Manager (Salesforce). It is accountable to the Joint WA Australia and WAUK Oversight Group.

About the Role:
As our Programme System Analyst (Salesforce) you will be part of the team managing the joint WaterAid Australia/UK Programme System (WAPS). You will maintain, improve and help develop the usefulness and performance of WAPS for all users.

You will support users by providing first line support, developing and delivering training materials and sessions, managing user access, defining and developing dashboards and reports, and working on initiatives to improve data quality. You will need to understand and appreciate the challenges faced by the functional teams and users, their priorities and concerns. In this role, you will support users as well as system administration and data management.

You'll also:

• Ensure the core functionality of WAPS is available and working as required on a daily basis
• Contribute to the on-going development of system administration processes, document technical guidelines, and develop and maintain system templates.
• Provide user training and support capacity development]
• With the Programme System Manager (Salesforce), plan and co-ordinate testing of any new functionality.
• Work with stakeholders on initiatives to improve completeness, validity and accuracy of data in the system. Provide dashboards and reports to highlight and track data quality issues and work with users to resolve data gaps and/or quality issues.

About You:

• Good understanding and operational experience of managing databases or management information systems.
• Experience of developing and delivering system training material, user training, and support services to non-technical users.
• Experience of improving data quality and understanding of importance of data quality and completeness.
• Strong analytical and problem-solving skills
• Methodical with strong analytical and problem-solving skills,
• Business analysis skills, including demonstrable experience of gathering and documenting user requirements, problem investigation and analysis.
• Experience of using technology to improve effectiveness and efficiency, and a willingness to complete formal system administration training and certification.

Although not essential, we also prefer you to have:

• Hands-on experience using Salesforce and Amp Impact
• Experience defining, designing, and building system reports.

Closing date: Applications will close at 23:59 on Sunday, 23rd June 2024. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date

How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a mandatory cover letter answering the following three questions in one document either Word Document or PDF format. Please note that applications without a cover letter will not be accepted.

1. Describe your experience of working in the NGO sector.
2. Describe you experience of managing databases/ information management systems.
3. Explain how you have provided user support and training.

Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries.

Our Commitment

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

We are seeking a skilled and dedicated individuals to join our fundraising team as a Supporter Engagement Officer. In this role, you will play a vital role in building and growing relationships with our individual donors and managing digital campaigns and challenge events to help the team raise as much funding as possible to support people experiencing homelessness across London.

About the role:

As the Supporter Engagement Officer, you will be responsible for the stewardship of new and existing donors to becoming regular Single Homeless Project supporters. Working closely with the Supporter Engagement Lead and alongside the fundraising team, you will contribute towards the delivery of achieving SHP's overarching vision of a society where everyone has a place to call home and the chance to live a fulfilling life.

In your role, you will be responsible for building and delivering a successful supporter engagement campaigns focusing on:

• Building and growing relationships with our fantastic supporters throughout their journey with Single Homeless Project.
• Supporting with the management and delivery of a portfolio of fundraising events.
• Developing and delivering engaging digital campaigns and content through our online portfolio of products and emergency appeals.
• Working with internal SHP departments to create new concepts for supporter engagement.
• Stewarding new and existing donors to become regular supporters of Single Homeless Project.

Please note the role will follow a hybrid working model, with two days working in our head office in Kings Cross and 3 days WFH.

About you: 

• Highly numerate and attentive to detail, with strong analytical skills and the ability to think strategically. 
• Entrepreneurial, results-driven and able to work on own initiative and also as part of a team, meeting deadlines under pressure.
• Experience of working on digital campaigns and understanding of PPC advertising.
• Experience working with other internal departments to maximise collaboration and impact between the teams.
• Experience building and managing relationships with individual donors and external funders.

About us:

Over the past few years we have seen an incredible growth across all areas of fundraising and we are offering you the chance to learn and grow your experience as part of a fast-paced, dynamic, and respected team within SHP. There are plenty of opportunities lead, co-create and collaborate with other departments and some of London's most exciting businesses to develop new paths for helping fund and solve the problem of homelessness in our City. We are a team that has hybrid and flexible working with two days a week in the office. 

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

Important info:

Closing Date: Sunday 30th June at midnight

Interview Date: Week commencing Monday 8th July 

Please note we will be interviewing candidates as applications are submitted, we reserve the right to close the vacancy early if the positions are filled, please submit your application as soon as possible. 

This post will require an Enhanced DBS check to be processed for the successful applicant.

ISEAL is offering a position for an aspiring sustainability professional who is excited by working to support data-driven innovation. The role will be part of a small team that works to support ISEAL Community Members to improve their management and use of data and technology. If you are looking to apply your existing project support skills and knowledge of data- and technology-focused activities, we can provide you with excellent insights and networks that will benefit your progress.

ISEAL supports sustainability standards and similar market-based sustainability systems to improve their impacts on people and planet. For more information go to iseal(.)org. The team this role is part of facilitates peer-to-peer learning and involves ISEAL Community Members in digital innovation projects that strengthen a range of processes and unlock new value in sustainability systems.

The coordinator will be part of this journey of peer-to-peer learning, pilot testing, and discovery. The role will collaborate with different ISEAL teams and be in contact with ISEAL Community Members and their partners, making this an excellent opportunity to learn about a wide range of initiatives.

To be considered, you will enjoy working on a varied and changing set of coordination tasks working with data practitioners, and will thrive on engaging with complex systems and learning more about topics related to sustainability standards. Some of the knowledge areas you may have come across could include: data management, data collection, geographic information systems (GIS), assurance & auditing, supply chain traceability or environmental and social reporting.

The key responsibilities we entrust you with

Member engagement and Community of Practice

• The Community of Practice is a group of data practitioners from ISEAL community member organisations, who come together to share learning, discuss issues and trends and look at potential innovation based on data and technology.
• Act as the main point of contact for the Data Community of Practice (CoP), scheduling meetings and managing communications on the ISEAL online platform
• Establish and build relationships with Community Members’ data practitioners to understand their current capacities and identify priority topics for cross-learning related to data
• Support in planning outreach to Community Members, using tools such as Salesforce to track participation and identify opportunities to increase engagement in the Data CoP
• Facilitate Community Members’ understanding and self-assessment of relevant data maturity themes and topics
• Support in the design, content development and facilitation of engagement opportunities that feature Member exchange and learning about data
• Support the planning, delivery, and follow-up of Data CoP events

Project support

• Coordinate project processes, including implementing procurement procedures, drafting contracts with consultants (based on ISEAL templates) and maintaining project-related systems
• Support drafting and production of relevant newsletters, website articles, and report sections
• Proof-read, edit, design, and format documents in Word and Powerpoint, using ISEAL templates
• Contribute to outreach to project stakeholders, Community Members, partners & event attendees, answering and directing queries and scheduling appointments and virtual/ in-person meetings
• Organise meeting logistics and delivery of virtual, hybrid, and in person meetings, agenda preparation, notetaking, audio recording and tracking / implementation of follow up actions
• Provide technical support during Zoom and Microsoft Teams meetings, operate other engagement tools (e.g. EasyRetro, Miro, Jamboard, etc), and facilitate break-out rooms
• Carry out background research, review documents, and gather and analyse information on digital innovations, using templates and tools such as Excel
• Attend conferences and learning events and share relevant learnings internally
• Build understanding of Community Members' and external stakeholders’ data needs and capabilities.

Information management

• Maintain resources and web pages related to data governance and information management on the ISEAL online platform
• Facilitate peer exchange and knowledge sharing on priority topics through online platform
• Manage a GitHub repository

General

• Assist and participate in discussions related to the data and information management programme
• Assist in promoting best practice in use of IT, communications and knowledge management systems
• Additional responsibilities as assigned by supervisor

Essential attributes, skills & knowledge

• Experience working in a project support role or data-related role focused on project administration, data and information management, data analysis, and/or stakeholder engagement
• Experience and comfort working with data and digital related subject matter, possibly gained through research, project communications and/or analysis and review of data sets
• Strong organisational skills, and experience with administration, meeting coordination, logistics contracts, budget tracking, etc.
• Good communication skills for partner and external communication and comfortable providing facilitation support (e.g. webinars, workshops etc)
• Good time management and ability to organise multiple simultaneous tasks efficiently with precision and strong attention to detail
• Ability to communicate and work effectively with cross-functional teams in a fully remote, international environment, including regular international time-zone calls
• Ability to thrive in a dynamic work environment with changing projects and working with multiple project leads
• Excellent written and spoken English
• Confidence in using the Microsoft Office suite and IT systems, familiarity with virtual meeting tools (e.g. MS Teams, Zoom, etc), use of contact management databases (e.g. Salesforce)
• Interest in sustainability issues

Additionally desirable

• Experience in data collection, research, monitoring and evaluation.
• Familiarity with auditing, quality assurance,  and/or traceability systems
• Familiarity with any of the following: GitHub (or similar digital environments); computer languages like SQL, Python or R; business intelligence tools like Tableau or Power BI;  Geographic Information Systems (GIS)

About ISEAL

ISEAL supports ambitious sustainability systems and their partners to tackle the world’s most pressing sustainability challenges – from the climate emergency and biodiversity crisis to human rights and persistent poverty. ISEAL Community Members include many of the most respected sustainability schemes worldwide and are active across a diverse range of sectors. Read more about us on our website www.iseal(.)org.

ISEAL´s culture and how we will help you thrive

Our values are Connection, Empowerment, Inspiration, Wellbeing, Effective Working and Creativity.

These are traits we value in each other and in the organisation overall and we instil these in all our processes and interactions.

The issues we work on are of a global nature and our team reflects this, with individuals from many different backgrounds and nationalities. We know this diversity adds to the high quality of work we deliver as an organisation and through our commitment to diversity and inclusion we want to add strengths and perspectives in our team with each recruitment. Diversity for us includes race and gender identity, age, disability status, sexual orientation, religion and many other areas forming part of someone´s identity. We are proud to be an equal opportunities employer.

As an organisation, we also support our people in their personal and professional development, with specific budgets and processes enabling individuals to take advantage of growth and development opportunities.

We offer 25 days of annual leave, to which we will add a day a year after 2 years (to a maximum of 30 days), as well as an extra five days as a one off once you have been with us for a full five years.

We recognise individuals’ preferences when it comes to where and when to work through a hybrid working model with a minimum of 4 days per month in the London office as well as the opportunity to apply for flexible working arrangements to suit individual´s needs.

Other relevant information

Term: This is a permanent contract

Working hours: Full time, 37.5 hours per week

Salary: £30,000 – 34,500 per annum, depending on experience

Location: London. Applicants will need to provide evidence that they are entitled to work in the UK. An ability and willingness to work in a hybrid work environment is required.

International travel: The post holder may be required to undertake occasional international travel

Ideal start date: August 2024

Interview process

Please see below the planned interview process (please note that we will endeavor to keep to this schedule, but some dates may be subject to change)

First interviews (Teams): 3-5 July

Pre-interview timed exercises (between 60 – 90 minutes from home): 5-10 July

Panel interviews (Teams): w/c 15 July

Decision: by 22 July

Accessibility

If candidates required additional time or other considerations for the interview process, we are committed to accommodating any reasonable requests.

Please note that ISEAL will cover travel expenses for in person interviews for candidates travelling from outside of Greater London. ISEAL also covers caring expenses for candidates who are carers and need to arrange of cover for the duration of the interview/exercises.

About Us

Headway East London is a charity supporting people living with brain injury. Working across 13 London boroughs we offer specialist support and services for survivors and their families. We offer therapies, advocacy, family support and community support work alongside our day service: a community venue where people can make the most of their abilities and interests. We also promote awareness and understanding of brain injury by providing information to the public, and offering training to university students, professionals and businesses. Our vision is to build a community where people with brain injury are valued, respected and able to fulfil their potential.

About the Role

As HR Officer you will support the HR Manager in a busy HR function. You will play a vital part in ensuring a high-quality HR service and smooth running of the organisation, including overseeing the recruitment process and organising staff training. By focusing on the operational and administrative aspects of HR, you will help our creative, diverse community to thrive and to make a difference in the life of people living with brain injury.

Principal Duties and Responsibilities

1.  Act as first point of contact on all HR queries from the staff team, pass on complex HR issues to the HR Manager and manage the HR and recruitment email inbox.
2. Work with the HR Manager to update or create HR policies and procedures following best practice and keeping up to date with current legislation. 
3. Oversee the end-to-end recruitment process, ensuring all elements are completed efficiently and effectively. Headway’s recruitment procedure includes: placing adverts, receiving applications, arranging interviews, taking up references, maintaining the diversity monitoring information, processing DBS, liaising with managers to organise inductions, and ensuring the smooth transition of new starters.
4. Laise with Line Managers to ensure smooth transitions for leavers, confirming last date, working out outstanding leave entitlement and arranging exit interviews.
5. Work with the HR Manager on employee relation issues including disciplinary, capability, grievances, and absence management.
6. Be responsible for the administration of Headway HRIS software  and collate HR reports from this as and when needed by the Senior Management Team and the Board of Trustees.
7. Work with the HR Manager to maintain and improve the staff training and development and ensure staff complete all mandatory and necessary trainings.
8. Maintain accurate HR records and information such as job descriptions, staff absences, changes to contracts, work patterns ensuring confidentiality and compliance with GDPR regulations.
9. In the absence of the HR Manager work with the Finance Team to provide up to date payroll information to our payroll provider.
10. Manage the administration of the pension, salary sacrifice, and staff benefit schemes.
11. In conjunction with the Volunteer Co-ordinator provide administrative support in the recruitment process for volunteers, including taking up references, processing DBS and issuing agreements.