Team Administrator Jobs
Are you seeking an opportunity to develop or start a career in the homelessness sector, working in a role where you can play an instrumental part in supporting people to lead a fulfilling life? Then this could be the post for you.
About the role:
We have an exciting opportunity for you to join us as a Trainee Project Worker or Trainee Floating Support Worker at services across London, including Westminster, Lewisham, Camden, Islington and Redbridge.
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change.
Trainee Project Worker roles are based in supported accommodation services, where we aim to prepare clients for independence and positively impact their quality of life. These services provide temporary and longer-term accommodation for people who may have associated difficulties relating to mental health, complex support needs and trauma. In this role, you will be working on a shift rota, which will include working early shifts: 8am - 3:30pm/4pm and /or late shifts: 3:30pm - 10:30pm and could include some weekends and bank holidays.
We may also have Trainee Floating Support Worker roles, working to support a caseload of people who are at greater risk of homelessness with a focus on addressing housing-related issues, improving quality of life and promoting independence. Your support will include help with benefits issues, mental and physical ill health, hoarding and antisocial behaviours within a recovery framework and structured key working assessment. This work will involve regular travel in London, visiting clients in their own homes or other locations.
As a Trainee, you will be working in a varied and rewarding role amongst a committed and supportive team. The training programme will teach you how to provide this support to clients, enabling them to achieve the objectives they have collaboratively created in their support and action plans. You will also assist clients with routine tasks and their goals relating to training, education, or employment.
As a Trainee, you will receive increments to your salary at six months and at nine months (subject to successful completion of the Trainee Programme).
About you:
You do not need to have previous or formal experience working in the homelessness sector or in a support role. We are seeking people with transferable skills and experience gained from a varied background, who will demonstrate a commitment and passion for the work that we do. You will be ready to learn on the job and we will support you to develop your own learning and practice through a structured programme and teamwork.
We are looking for people who are creative thinkers, that are committed and motivated in inspiring our clients into leading successful lives. In return, we will provide you with a comprehensive and engaging Trainee Programme. Involving ongoing support, trainee specific workshops and plenty of opportunity to learn on the job through formal training, reflective practice, service visits and working with experienced colleagues. The traineeship period will run up to 9 months with a possibility for a fast track at 6 months.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing date: Sunday 13th July (at Midnight)
Interview date: 23rd & 24th July 2024.
This post will require an Enhanced DBS check to be processed for the successful applicant.
*We are seeking to recruit a group of trainees to form a cohort starting between September - October.
The client requests no contact from agencies or media sales.
The independent domestic violence advocate will work closely with victims of domestic violence and other forms of violence and abuse, from the point of crisis, to provide high quality independent advocacy and support to survivors of domestic violence at the highest risk and their children. The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors.
The post holder will empower survivors by providing them with emotional, practical and personal welfare support. The job involves ensuring that women are provided with a safe, supportive and welcoming environment and enabling them to access their rights, make decisions and increase their life options.
The client requests no contact from agencies or media sales.
Finance Assistant
£26,000 – £29,000 per annum plus benefits, depending on experience.
Location – Hybrid working split between the Foundation’s office in London and home.
We’re the Football Foundation – the Premier League, The FA and Government's charity that helps communities improve their local football facilities through football grants. This means better games and more players - helping transform communities where demand is greatest, and impact will be strongest. We have ambitious plans and with the support from our funding partners, the Football Foundation is well-supported to continue to invest in community pitches and facilities across the nation.
To help us with this important mission, we currently have a vacancy for an organised, enthusiastic and customer-focused Finance Assistant to join our team, where you will play a vital role in transforming lives and strengthening communities through grassroots football.
If you have some experience of finance administration, this is an excellent opportunity to step up and develop your knowledge by operating at the heart of a broad range of finance activity.
The role
As the Finance Assistant, you will have a varied role providing support across the whole finance function to ensure the efficient and smooth running of the department. You will be a main point of contact within the team for staff and for any external queries.
On a typical day you might be checking invoices and then supporting the Business Accountant to process them, reconciling the charity’s bank accounts and company credit cards, checking staff expenses and preparing claims for payments of grants. You will also provide ad hoc support across the finance team, such as providing calculations or analysis.
What are we looking for?
You don’t need to follow football to apply, but it is expected that you appreciate the power of sport to change lives and have a genuine interest in using your skills and experience to help the Foundation achieve our charitable and strategic objectives.
You’ll have some experience of finance administration and of supporting internal and external customers with routine queries. You’ll be a real people-person, friendly, helpful and supportive. You’ll be highly organised with excellent administration and numerical skills and strong attention to detail. You’ll be proficient with Microsoft Office and comfortable learning new software as well as a willingness to learn new systems and controls.
Most of all we want someone who reflects who we are as an organisation. We refer to our values as our four corners:
· Fair Players – open and inclusive in our approach
· Star Performers – trusted to deliver
· United Team Player – collaborative and easy to work with
· Passionate Supporters – flexible and willing
If you share these values and have the necessary skills and experience for the role, then we look forward to hearing from you.
For full details of the role and requirements, please download our recruitment pack below.
What can we offer you?
The salary band for this role is £26,000 – £29,000 per annum, dependent on relevant skills and experience.
You will start on 25 days annual leave plus bank holidays (which increases after 2 years), plus additional time off to volunteer. We also offer a generous pension scheme (8% employer contribution), free health care provision, a monthly gym subsidy, death in service benefit and access to selected match tickets.
We are committed to helping our team members maintain a healthy work-life balance, so offer flexible working around core hours to help achieve that.
Equality and Diversity Commitment
The Football Foundation is committed to, and values the principles of diversity, equality, equity, and inclusion. We strive to provide an inclusive and supportive working environment where all our team feel respected and supported in fulfilling their potential. We encourage and welcome applications from all, regardless of background and are particularly interested to hear from individuals belonging to under-represented groups including diverse ethnic communities, individuals with a disability, and those from the LGBTQI+ community.
Should you need any adjustments to the recruitment process at either application or interview stage, please contact us at jobs @ footballfoundation. org . uk
How do I apply?
To apply, please follow the steps outlined below:
1. Please send the following to jobs @ footballfoundation. org .uk
o CV
o Cover letter - please highlight briefly and clearly how your skills, abilities and experience equip you for the role, together with your reasons for applying (no more than one side of A4).
The closing date for applications is: midday, 24 June 2024
Interviews are scheduled for 4 July 2024
All applications received will be short listed against the role requirements and person specification. Those most closely matching our requirements will be invited to take part in an online interview.
Due to the volume of applications received for most roles, the Foundation only contacts candidates if they are shortlisted for interview. If you do not hear from us within two weeks of the closing date, you should assume your application has not been successful.
Please note that you must be eligible to work in the UK to apply.
Company Description
We are at a pivotal moment: the climate and biodiversity crises are deepening, and inequalities are even more marked in the wake of the Covid-19 pandemic. The global investment system has an oversized impact on many of these global challenges. We want to make sure that impact is positive. At ShareAction we work with investors, policymakers and individuals to unleash the positive potential of the investment system. We aim to build a world where our financial system serves our planet and its people.
Team
ShareAction’s Banking Standards team seeks to work with stakeholders such as banks, investors, and NGOs to make sure the banking industry take responsibility for their impact on people and planet. We have a history of campaigning on key aspects of banks’ climate strategies – such as their emission reduction targets or their fossil fuel policies – and we are gradually expanding our campaigning, research, and engagement work to other sustainability themes and banking regulation.
Position
What you’ll do (key responsibilities)
The Research Intern will primarily support the Senior Research Manager in updating, maintaining, and further developing a database tracking climate-related commitments made by the largest European banks. The commitments that we currently track include banks’ fossil fuel policies and emission reduction targets. The banking tracker is a critical source of information with multiple use cases: data collection for the banking survey and other research reports, engagement with banks and investors, and ability to respond quickly to announcements and media queries. The banking tracker was initially developed in 2021 to address specific research-related needs but has rapidly grown in size, in line with the scope of our banking research. Its use cases have also evolved in line with campaigning activities, and researchers aim to update it on an ongoing basis (e.g. when a bank makes a new commitment). Maintaining the database mobilises significant resources and further developments are needed to unlock the intended efficiencies and economies of scale across various use cases. The database is currently hosted in Excel and we are exploring alternative database management systems. The Research Intern will primarily support this effort during a 12-month internship.
In close collaboration with banking researchers, the Research Intern will contribute to the following tasks:
- Streamlining the structure of our internalbanking tracker (currently in Excel) and data collection process to ensure updates are made in a consistent manner across banks and themes (e.g. decarbonisation targets, sector policies such as fossil fuel policies).
- Developing our banking tracker to include new research themes (e.g. green finance targets).
- Integrating our banking tracker into the research process for banking surveys, ensuring that data can feed into survey questionnaires and scoring sheets.
- Strengthening the environment and infrastructure of the database to address performance issues and minimise operational errors.
- Reviewing banks’ sustainability disclosures and updating the banking tracker accordingly.
We are keen for the Research Intern to get exposure to all areas of ShareAction’s banks workstream. Depending on the team needs, the intern might be asked to:
- Support the Senior Campaigns Officer review resolutions paperwork.
- Contribute to the development of research positions that will inform the contents of our next banking survey and the more systematic consideration of climate justice concerns into our work.
- Provide ad-hoc admin and team support.
Requirements
What you’ll bring to the team
Essential
- Strong interest in climate change, sustainability, and/or the role of the financial system in addressing these issues.
- Strong interest in data analytics and/or data management.
- Proficiency in using Microsoft Excel and comfortable using common features of Microsoft Outlook and Microsoft Word.
- Attention to detail and a commitment to accuracy.
- Good communication skills, both written and verbal.
- Team player willing to support and learn from colleagues.
Desirable
- Experience using data management software or programming languages (e.g., SQL, Python) or willingness to quickly expand on foundational knowledge.
- High-level understanding of products and services offered by banks to retail and corporate clients.
What we will do for you
Working with ShareAction will offer you the opportunity to achieve significant personal impact in one of the most respected and exciting organisations in the responsible investment space.
ShareAction seeks to offer all its employees an exceptional working experience with opportunities to develop existing and new skills, applying them in ways that help change the world for the better. You will be challenged but also supported very actively to succeed within a friendly, high performing and highly motivated team.
- You will be part of a team that has had demonstrable impact on the climate strategies and sustainability commitments of large European banks.
- You will benefit from a highly supportive work environment, with a focus on equality, employee wellbeing and mental health.
- You will have access to a flexible office space in central London and regular social events with colleagues. As a team, we generally meet in the office every Tuesday. We would be keen for the successful applicant to join us at least twice a month if they are based outside of London.
- You will have access to internal and external training opportunities, from formal training courses to informal ‘lunch & learn’ sessions with visiting speakers. We will also provide you with any training you may need to use our systems.
- We have yearly objective setting to ensure that you are receiving the support you require.
- All our roles are subject to a settling in period which will give you very supportive start to your journey with us.
Other information
Contract type: 12-month fixed contract
Who it reports to: Senior Research Manager
Salary: £23,933 + 8% pension contribution
Deadline for applications: 9am on Monday 24th June
Interview dates: The first round of interviews will take place from 8th to 11th July. The second round of interviews will take place from 24th to 26th July. We are willing to demonstrate flexibility for the right candidate. Any offer is subject to funding being secured.
ShareAction values and respects all differences in people (seen and unseen) and welcome applications from all backgrounds, communities and industries. We are committed to having a team that is made up of diverse skills, experiences and abilities and so if you are not 100 per cent sure that you meet all the requirements but believe you could excel in this role, we encourage you to apply and use the application questions to tell us about your experience and what you hope to bring to this role.
We also actively encourage staff to consider flexible working arrangements, recognising that a better work-life balance can improve employee motivation, performance and productivity, and reduce stress. Therefore we want to support our employees to achieve a better balance between work and their other priorities, such as caring responsibilities, leisure activities, further learning and other interests. We are committed to agreeing any flexible working arrangements, provided that the needs and objectives of both the organisation and the employee can be met. Please talk to us at the interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking (As at May 2024, just 35% of us work 'standard' full time hours of 5 7-hour days).
Please note that as part of the induction process, you will be expected to attend the London office in person during your first week in post, to cover items including Health & Safety, IT set-up, Office Orientation and Team member introductions.
ShareAction’s London office is based in vibrant Aldgate and a short walk from Aldgate East underground. Remote working will remain the norm for many ShareAction staff, with office space available as described in London for those who wish to use it.
Please note that to be considered for this post you must be legally eligible to work in the UK. Due to current restrictions, we are unable to hire anyone that isn’t already living in the UK. Due to our size, we are unable to sponsor visas.
Please be aware that when shortlisting we are looking for a sense of a candidate's unique voice and individual experience, especially if you are using generative AI tools as part of your drafting process.
We currently have an opportunity for a Caseworker to join the team in Cumbria working 37.5 hours a week. This role is home-based with extensive travel throughout the region. The role is to cover maternity leave up to May 2025.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your Birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is home-based and requires regular travel within the Cumberland area, due to the location, a driving license and access to a vehicle is considered an essential requirement. As a caseworker, you will:
Effectively manage a caseload of self-referrals or referred service users, delivering excellent services which support the commissioners and their service goals to victims.
Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions
Undertake risk and needs assessments to address the specific needs of the client in line with VS operating procedures. To follow relevant safeguarding policies and procedures, working with safeguarding leads and other agencies to ensure an integrated approach to address any safeguarding concerns.
Provide information and advocacy to enable service users to navigate and understand the criminal justice process and ensure their rights are upheld in accordance with the Victims Code of Practice this could include criminal, legal and if relevant, civil remedies to service users.
You will need:
- Experience of working with vulnerable adults and/or families
- Understanding and knowledge of an active commitment to promoting equal opportunities, inclusion and diversity
- Ability to work without direct supervision, prioritise work and deal with competing or conflicting demands/ needs and interests in an organised and methodical manner
- Understanding of confidentiality and safe working practices, in accordance with safeguarding and data protection legislation
- Ability to needs assess, risk assess and empathise with the victim
- Good IT and administrative skills including the use of Microsoft Office packages
- High resilience and the ability to work under pressure
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Are you passionate about making a lasting difference to the lives of vulnerable adults?
We have some an exciting opportunity to join our Westminster Wellbeing Pathway team as an Assistant Support Worker (known internally as Duty Worker) where you can develop valuable skills and experience while playing a key role in providing support to St Mungo’s clients.
St Mungo’s Westminster Wellbeing Pathway consists of 3 step-down projects that support clients in their recovery journey through the use of a person-centred approach, with a focus on mental health and other complex needs including (but not limited to): physical health, substance misuse, a history of domestic violence and trauma.
In this role you will jointly manage the safe day to day running of the project with other members of the team and to provide basic support and advice to clients. In this role you will be the first point of contact at Reception for clients and visitors and have the opportunity to maintain a welcoming and supportive environment within the project. Other responsibilities will include:
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Coordinating important Health and Safety checks and other administrative duties.
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Work alongside the team to provide a person centred support to residents and clients.
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This role is shift based.
About you
This is a fantastic role for people looking to develop a career in the sector; a number of current Managers started their career as Duty Workers.
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Some experience of dealing directly with the public and/or clients or customers in a busy service environment.
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Personal experience of homelessness and/or an understanding of; and empathy with the issues faced by homeless or vulnerably housed people.
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A genuine interest in helping vulnerable people to make positive changes in their life, and the willingness to develop these valuable skills.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10 am on Wednesday 26 June 2024
Interview and assessments on: Monday 08 July 2024
The client requests no contact from agencies or media sales.
Are you looking for a role which gives you purpose?We are looking for an ambitious candidate who will have several years fundraising’ experience, particularly of increasing income and cultivating supporters. We need you to develop and implement our fundraising strategy by contributing to agreed objectives, income targets and other key performance indicators within the timeframe and budget specified while contributing to our purpose of helping vulnerable people to live in dignity and to achieve their potential.
Remote working may be considered.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At InterAct, we work with children, young people and adults who struggle to enjoy activities that other young people take for granted. Our overall aim is to inform, support and empower people to increase their independence, enhance choice and control, and to realise their aspirations as well as play a full part in society.
Our mission is to enable those with learning disabilities, autism and other additional needs to develop their potential and enjoy socially inclusive fulfilled lives. We are passionate about our work and provide a variety of social and leisure activities to suit all interests.
We are currently seeking a Project Support Officer to take responsibility for the co-ordination and delivery of youth club activities within the Mid Essex area including Chelmsford, Maldon and across the Dengie peninsular. The role will involve working closely with the Young People Services Manager with the development and delivery of activities in the Mid and North areas of Essex.
This fantastic opportunity will enable you to work alongside a dedicated and enthusiastic team, delivering an important service across Essex whilst also providing you with development and training opportunities as we work with you to help further your career.
We would like to hear from you if you:
- have some experience of working with people with special educational needs and disabilities
- are enthusiastic and enjoy helping others to have fun
- are flexible and can work in a range of locations (the role involves delivering clubs and activities across Mid Essex and regular evening work as well as normal office hours)
- are willing and able to drive a mini bus ( we will provide training, however you will need to have a full driving licence and be over the age of 21)
- enjoy working and engaging with others
Working for InterAct is a fantastic way to meet new people, gain experience and have a lot of fun while making a massive difference to lives of the young people and families we support!
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Floating Support Worker to join our Mental Health service in Richmond.
£14,582.00 per annum, working 20 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
To enable vulnerable people living in a variety of different tenures and a geographical area in the community to move towards greater independence by providing a flexible and individually tailored support package. Floating Support Worker will give practical support to help people maintain their tenancy, stay well, exercise choice and control in their care and lives and participate in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support. This role involves lone working within the community.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
* Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
* Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
* Building supportive, trusting relationships with customers.
* Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
* Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
* Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
* Empower customers to ensure they receive the service and benefits they are entitled to
* Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
* Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
* Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential:
Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full job description.
Do you have a passion for working with people and the ability to empathise with others?
About the role
We are looking to recruit a Night Concierge to join our team based in Lewisham on a full-time, permanent basis. The Lewisham team provides an accommodation-based assessment and support service to clients with complex support needs. We provide housing and support for our clients who have a combination of substance use needs and other support such as mental health. We provide environments that consider the client's needs beyond treatment and housing. In line with St Mungo’s recovery approach, the service places the client’s aspirations at the heart of its work.
In this pivotal role you will provide overnight waking cover to ensure our residents are safe. You will be responsible for providing first contact and safeguarding our clients at night, including dealing with emergencies. Other responsibilities include carrying out regular health and safety checks, on patrol and through monitoring the CCTV system and various administration tasks. There is also an element of the role which will be ensuring the environment is kept to a high standard.
About you
The ideal candidate will have good communication skills and an understanding of the issues that affect vulnerable people. A good level of numeracy and literacy skills and the ability to use your own initiative are also required. Self-direction is particularly important in these roles as the successful candidate will be responsible, along with other night time colleagues, for delivering the service at night time without the physical presence of managers.
Flexibility is required as you’ll be working a shift rota that includes weekends and public holidays.
We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we’ll let you know!
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 26 June 2024
Interview and assessments on: TBC
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Step Down Worker to join our homelessness & complex needs service in Kent.
£25,755.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
The role of a Step Down Worker is to provide ongoing support to IDVA clients where the risk has been reduced to a safer level or where a client is referred into the service as medium/standard risk.. The post holder will provide ongoing support which is bespoke according to need and will work in a trauma informed way providing holistic support to aid client's recovery from abuse. This post will be part of the male IDVA team and will work collaboratively with the IDVAs to manage case loads.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Manage a caseload of clients who have been stepped down from high risk IDVA support
Provide ongoing support with a range of client needs including but not limited to attendance at court hearings, mental health, substance issues, and housing support.
Knowledge of the criminal justice system. Understanding of Marac protocols.
Support clients to obtain orders where needed and any other civil remedies available to them.
Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
Attending all court and Case Management hearings with clients
Carry out administration tasks in line with the role as directed.
Supporting clients to set personalised goals in the form of a Safety and Support Plan.
Assisting in the recording and reporting of customer incidents.
Managing any ongoing risks and creating safety plans when required.
Raising concerns of any increase in risk levels to senior IDVAs.
Attend case management session with IDVA Team Leader
Developing productive relationships with partner organisations to improve service outcomes.
Adhering to lone working protocols and maintaining high levels of awareness in relation to the
health and safety of yourself and colleagues.
Encouraging clients to attend relevant programmes when appropriate.
Ensuring Look Ahead Health and Safety policies and local protocols are adhered to
Adhering to all other Look Ahead's policies and procedures.
Engaging in learning and development activity to increase knowledge and skills.
Undertaking any other duties consistent with the grade and nature of the post as assigned by the IDVA Manager.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organized
Able to apply the right balance of care and support dependant on the needs of the customer
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
Ability to adhere to Look Ahead's professional boundaries policy
What you'll bring:
Essential:
Good knowledge of the issues domestic abuse victims and survivors face.
Desirable:
Previous work with male victims of domestic abuse
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Using Anonymous Recruitment
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Actively Interviewing
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Job summary
We are currently seeking to appoint an inspirational and enthusiastic Education Coordinator, passionate about community-based learning to join our small and friendly team. The Education Coordinator will be responsible for the delivery and development of all aspects of the work of the adult and family learning programme and will have the opportunity to develop other provision at the centre. Our adult learning programme supports over 250 local adults each year through a range of programmes designed to improve their English language, digital and maths skills and increase their employability and involvement in the community. Our family learning programme supports over 200 children with online after-school classes in Maths, English and Science. You would also be responsible for coordinating 6 teachers remotely to deliver weekly online after-school classes for Year 3 to Year 9 in all three subjects. We also deliver a range of informal family learning provision across our Family Programme services to over 1000 users, and some of these programmes may be included in our Adult Education offer and so you will be required to support with the administration of these activities.
The Education Coordinator will be based at our centre at 2 Thorpe Close W10 5XL and will have responsibility for working with the heads of departments, tutors and education administrator, to plan and deliver the learning programme. The successful candidate will have a full UK teaching qualification in the Further Education sector, and delivery of FSE/ESOL at various levels would be desirable; have excellent leadership and inter-personal skills; excellent written and verbal communication skills; be highly organised and efficient.
The salary is £33,500 per annum and in addition to bank holidays we offer 25 days’ annual leave, additional Christmas time leave, a pension scheme, cycle to work scheme and a comprehensive training programme.
The employment is subject to a probational period of twenty-six weeks from your start date of employment with Nova, during which time you will be required to demonstrate to the leadership team’s satisfaction your suitability for the position in which you are employed.
If you wish to apply, please submit your CV and Cover Letter by 3pm on 10th July. If shortlisted, you will be invited to an interview at a mutually agreeable date. If you would like any further information about the charity do look on our website.
The successful candidate must:
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Have a degree or equivalent and a full UK teaching qualification in the Further Education sector or equivalent experience.
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Teaching experience at various levels in the FSE/ESOL sector, ideally inclusive of preparing and entering students for FSE/ESOL exams.
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Have management experience in the education sector or in a relevant field
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Have experience in project management and coordinating across small teams and departments.
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Planning and implementing changes to curricula.
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Have excellent interpersonal, leadership and people management skills and be able to communicate effectively with and motivate a diverse range of people, both as individuals and groups.
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Be able to think creatively about different ways to help both staff and students to progress.
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Be able to carry out effective planning, monitoring and evaluation of courses alongside planning and implementing changes to curricula.
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Be self-motivated with a positive and enthusiastic personality and the ability to work as part of a small team.
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Have excellent written and verbal communication skills with the ability to produce and present reports to a variety of audiences.
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Take pride in being efficient, well organised and on top of tasks.
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Be able to use initiative, work effectively under pressure, meet tight deadlines, prioritise and pay excellent attention to detail.
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Demonstrate awareness of and commitment to the provision of a quality service; the safeguarding of children and vulnerable adults and valuing equal opportunities and diversity.
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Be able to demonstrate flexibility and commitment to taking a full and active part in the life of the charity, including ad hoc support of other programmes, adapting to and managing change.
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Be highly computer literate, conversant with Microsoft Word, Excel, Power Point, Outlook.
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It is essential you have the right to work in the UK at the time of application – this is an office-based role in North Kensington, London.
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Desirable Experience
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Some knowledge and experience of the charity sector.
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Demonstrate experience of teaching FSE/ESOL to a high standard through ‘Good’ and ‘Outstanding’ teaching observation records.
Responsibilities/ Core duties:
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To organise, administer and develop all aspects of the learning programme and achieve given targets for retention, achievement, pass rates and other set KPIs in all curriculum areas, including Adult Education and children’s after-school classes delivered by our Family Programme.
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To overview the accredited and non-accredited learning courses and develop curricula as appropriate.
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To organise appropriate accreditation in each curriculum area and ensure that the requirements of the awarding body/ies are met as an internal verifier, and ensure that all paperwork meets the required standard of the awarding body/ies.
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To ensure that the RARPA process is fully implemented.
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To ensure compliance with OFSTED rules and procedures.
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To plan progression routes into further learning or employment.
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To work within the agreed departmental budgets and targets set by funders.
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To manage the teachers and tutors, including regular observations, performance management and professional support, including children’s teachers delivering after-school classes remotely.
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To identify and assess the continuous professional development needs of tutors and organise and facilitate education team meetings, including the Family Programme children’s teachers.
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To keep up to date with national and regional developments in adult learning and cascade the information appropriately.
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To plan and monitor the programme of courses in each area of the curriculum including liaison and/or partnership with other organisations, timetabling, holiday cover, including the Family Programme after school classes for children.
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To oversee volunteer tutors to include monitoring, feedback and follow-up and ensure the line managers are assigned for specific subjects, including volunteer online classroom assistants or teachers for the Family Programme.
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To maintain a Tutor Area on Share Point with examples of best practice and practical tips and advice for both Adult Education and Family Programme.
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To ensure compliance with all necessary regulations and legal requirements, including Equal Opportunities, Health & Safety and Safeguarding of vulnerable groups.
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To oversee internal and external data input and use data on enrolment, retention and achievement to monitor and plan provision.
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To monitor and report on Children’s classroom attendance and learning progress in our Family Programme classes.
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To prepare and present written reports to Heads of Department, trustees and funders as required, to include the analysis of attendance and achievement data
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To attend staff and trustee meetings, as required.
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To prepare and present the annual and termly quality assurance and learner progress documents (eg. SAR – Self Assessment Report).
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To oversee examinations across the organization and work with the exam boards in meeting their standards and requirements.
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To maintain and develop our links with other organisations within the local area and London-wide.
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To market and promote courses and services in order to attract potential learners through local schools, public organisations and community networks.
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To deliver agreed elements of the learning courses and prepare syllabuses, evaluate individual lesson plans, schemes of work, sessions and courses.
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To be available to cover, or arrange cover, to ensure all planned classes and courses go ahead.
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To encourage students to extend their engagement in the community and to play a full part in the activities of the charity.
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To create/ collate and manage calendar of events for Education, organise trips, workshops and talks for adult learners.
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To provide a work environment that engenders positive energy, creativity and teamwork, to include regular tutor meetings and listen to/ act upon issues and concerns and by setting a professional example.
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To support the wider work of the charity and undertake any task that may be requested from time to time that may be consistent with the nature and scope of this post.
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Be competent in promoting the work of the wider Nova New Opportunities team to a variety of corporates, statutory and voluntary organisations
As much as we would love to respond to all applicants, due to the sheer volume of applications we receive we are unable to respond to all unsuccessful candidates. If you have not heard from us by 15th July 2024, unfortunately you have not been selected for the position.
Nova New Opportunities is committed to Equal Opportunities, encouraging applications from all sectors of the community to reflect our diverse team and student population. We are also committed to safeguarding the welfare of vulnerable adults and expect all staff and volunteers to share this commitment. As part of our pre-employment checks, successful candidates will be required to complete an enhanced DBS, references will be taken and evidence of all qualifications and awards will also be required before commencement of employment. Failure to do so may lead to offers being withdrawn. Applicants must be eligible to work in the UK as we do not sponsor work permits, and work permits from other organisations are unacceptable as proof of right to work in the UK.
Application Instructions
PLACE OF WORK: 2 Thorpe Close, London W10 5XL as well as some outreach offsite
SALARY: £33,500
HOURS OF WORK: 35 hours a week. Some additional weekend & unsocial hours will be required. Time off in lieu will be awarded in accordance with our policy document.
HOLIDAY: 25 days per annum + bank holidays + days between Christmas and New Year.
MANAGEMENT: This position will be line-managed by the Heads of Service.
QUALIFICATIONS EXPERIENCE QUALITIES: A full UK teaching qualification in the Further Education sector such as DTLLS (ESOL/ ESOL Literacy/ Literacy) or PGCE/Diploma in Teaching English (ESOL/ ESOL Literacy/ Literacy), or another equivalent qualification, is desirable. Ideally, although not essential, the candidate should hold QTLS or QTS and other relevant qualifications to teach numeracy, literacy or ICT. Qualifications in internal verification and/or observation of teaching and learning would be preferred. Management experience in the education sector or in a relevant field; experience of delivering FSE/ESOL at various levels, ideally preparing and entering students for FSE/ESOL exams. A track record of good – outstanding teaching. Ideally QTLS or QTS and other relevant qualifications to teach numeracy, literacy or ICT. Experience of internal verification and observation of teaching. Excellent inter-personal and management skills; excellent written English and digital skills; efficient organisation skills; an outstanding teacher; creativity and innovation.
TRAINING: There is an initial induction period and on-going support.
APPLICATION: Please submit your CV and cover letter outlining why you would like to work with us and how your knowledge and experience meets the personal specification. Shortlisted candidates will be invited to an interview which will be held on a rolling basis. Applications without a cover letter will not be considered.
If you have not heard back from us by 15th July 2024 you have not been successful.
CLOSING DATE: 3pm, 10th July 2024. We suggest applicants submit in good time because late applications will not be considered.
SELECTION PROCESS: If shortlisted, to be interviewed at a mutually agreeable date. Shortlisted candidates might be invited to demonstrate your skills and competencies via set practical tasks.
If you have not heard back from us by 15th July 2024 you have not been successful.
Please submit your CV and cover letter outlining why you would like to work with us and how your knowledge and experience meets the personal specification. Shortlisted candidates will be invited to an interview which will be held on a rolling basis. Applications without a cover letter will not be considered.
If you have not heard back from us by 15th July 2024 you have not been successful.
Creating the circumstances through which people have the opportunity to achieve their potential & improve quality of life regardless of background.
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The client requests no contact from agencies or media sales.
What would we like…?
Are you interested in supporting an efficient and effective IT service to all staff?
We're looking for someone with excellent customer service experience and experience in problem-solving IT issues, whether personal IT issues or previous work experience, to join the team as a IT Support Analyst on a permanent basis.
The IT Support Analyst will be responsible for providing Ambition Institute staff with IT support on issues and questions. You will be part of the organisations helpdesk who focus on triaging IT issues, ensuring staff have the right equipment to do their job and administrating the asset registers to reflect the true picture of our assets in the organisation.
We would like you to:
- Provide first line hardware & infrastructure IT support to users across our organisation on tickets raised for any systems
- Work with the Senior Associate to resolve tickets in your queue within the KPI set by the team
- Work with the Senior Associate to manage all technology and systems equipment across our organisation ensuring staff have suitable working laptops and agile equipment
- Action all IT requirements for new starters and leavers efficiently
Working in a hybrid way, you’ll be attached to our London office and will report to the IT Operations Manager. In line with the teams current ways of working, you’ll be expected to be in the office at least 1-2 days a week to support with asset management, in addition to team days and this may be reviewed by Ambition. Occasionally you'll also be expected to travel to our regional offices in Birmingham and Manchester.
Skills, Knowledge and Experience
To succeed in this role you must be a problem solver and have excellent customer service attributes to ensure that the IT service we provide our staff is excellent. It is essential that you are able to clearly explain procedures and processes and have the ability to build relationships internally and externally.
Key to this role is a real passion for technology and a willingness to learn and develop in the role. Our ideal candidate will be able to evidence using their own initiative and managing multiple, competing demands.
Whilst experience of developing a consistent, complementary suite of training across different applications would be beneficial it is not essential to applying for this role and there will be opportunity for development and training in this area.
If this has sparked some interest we welcome an application from you.
What’s in it for you….?
- Competitive annual salary
- Professional development for all staff
- 25 days’ annual leave, plus bank holidays and 'winter shut down’ at the end of December/beginning of January
- Employer pension contribution of 11%
- Agile, hybrid working culture, so you can manage when and where you work
- Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work
- Blind recruitment process to ensure equality and fairness in our hiring
- Enhanced maternity pay after a year’s service
- Shared parental leave package
- Access to free, confidential 24/7 wellbeing and support line
- Comfortable and collaborative workspaces in the city centres of Manchester, Birmingham and London
- Work-from-home technology package to support hybrid working
- Interest free season ticket / bike loans
About you
We don’t expect the person we hire to have all of the following, but this should give you a sense of what would enable you to thrive in this role and in our organisation:
You should apply for this role if:
- You care deeply about educational disadvantage and being part of an organisation that challenges inequality
- You have a good work ethic and strive to make a difference in the job you do
- You always give maximum effort to understand and meet the needs of our partners and participants
- You always have a great attitude so we “can do” for all our colleagues, partners and participants
- You are open to feedback and learning because we want to keep getting better
- You work with your initiative to bring new ideas and a fresh perspective
- You are well organised and can prioritise work that will have the greatest impact
You'll love working at Ambition if…
- You want a career with a person-centred organisation with a cause at its heart.
- You have a collaborative work ethos, bring warmth and good humour to work and constructive outlook to every situation
- You enjoy working in a fast-moving workplace, with a great support structure around you
- You would like to grow with an ambitious organisation as it progresses over time
- Want flexibility in how you work – splitting your time between one of our offices and remote working and managing your own working patterns to get the job done.
How to apply…
Applications will be considered for London only.
All applications must be received by the closing date 23:59 on 28 June 2024.
Equality and diversity matters to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality.
Our mission needs the best people for the job, which is why we use sift questions to assess candidates’ genuine knowledge and skills. Sift questions are an opportunity for you to show us how you would do the job you are applying for, so please avoid using AI function tools (i.e. ChatGPT or other generative AI tools). We want to evaluate your response, so those found to use content taken from AI tools will have scores adjusted down.
We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation.
As an employer, we have a responsibility to prevent illegal working in the UK by ensuring that our employees have the right to work in the UK. Therefore, as part of the recruitment process to verify your eligibility you will be required to produce relevant documentation.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Bank Support Worker to join our Young People service in Hounslow. No personal care or experience is required, just the right values.
£13.15 per hour, Zero Hour Contract.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Bank Support Workers have the ability to accept any shifts available on an ad-hoc basis across from all of Look Ahead's specialisms including Mental Health, Learning Disabilities, Homelessness and Young People. Bank Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Building supportive, trusting relationships with customers
- Conducting key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Report any observations relating to customers welfare
- Develop and maintain links with all key agencies and service providers in the local area to provide a range of engagement opportunities for customers in the community
- Enable customers to make full use of community facilities by providing support as directed
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
- Empower customers to ensure they receive the service and benefits they are entitled to
- Engage in learning and development activity to increase knowledge and skills
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full job description.
We're looking for a kind, compassionate and resilient Bank Support Workers to join our learning disabilities service in Hertfordshire.
£13.15 per hour, working on a zero hour contract.
Want to feel like you're making a difference? You'll feel at home here.
Bank Support Workers have the ability to accept any shifts available on an ad-hoc basis across from all of Look Ahead's specialisms including Mental Health, Learning Disabilities, Homelessness and Young People. Bank Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Building supportive, trusting relationships with customers
Conducting key work sessions that are innovative and engaging in order to achieve Support Plan goals
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
Proactively manage risk and safety both in and outside of their physical living environment
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
Report any observations relating to customers welfare
Develop and maintain links with all key agencies and service providers in the local area to provide a range of engagement opportunities for customers in the community
Enable customers to make full use of community facilities by providing support as directed
Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
Empower customers to ensure they receive the service and benefits they are entitled to
Engage in learning and development activity to increase knowledge and skills
Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
For the full list please see our website.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self development
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Applicants may have some previous relevant work experience. This may be experience gained from care of a vulnerable person or work in similar organisations. Prior experience is not a pre-requisite for the role as key behaviours and core competencies will also be taken into account.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.