Team leader jobs in Bristol
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a varied, rewarding role for someone who wants to make a real difference in the community while helping to shape high-quality welfare benefits advice services. As a key member of the senior management team, you will lead a team of welfare benefits caseworkers, supporting colleagues with complex welfare benefits issues, offering regular supervision, and bringing the team together through advice meetings that encourage learning, collaboration and consistent good practice. You will also work with the senior management team to review data, identify trends and contribute to the development of our services.
Working with our Head of Service, you will help recruit, train and supervise a small team of advice support volunteers. You will also have opportunities to share your expertise by delivering occasional welfare benefits training to volunteers and external partners.
Alongside your management responsibilities, you will provide specialist welfare benefits advice casework. The role includes flexibility in appointment scheduling, allowing you to respond to changing workflows and emerging needs across the service.
We are looking for someone with up-to-date welfare benefits knowledge, strong casework skills, and the confidence to support and develop others. You will bring excellent communication and organisational skills, sound judgement, emotional intelligence and a collaborative approach to leadership. Ideally, we are looking for someone with strong management experience, but we will also consider highly skilled caseworkers with the right aptitude, who are ready to take the next step in their career.
North Bristol Advice Centre is an innovative and forward-thinking charity that has been delivering advice support in communities since 1984. We are inclusive, values-driven, and prioritise excellence and quality, as well as providing caring and person-centred support. We actively support the wellbeing of our staff with flexible/hybrid working, relaxed dress-code and an active Wellbeing Group, and provide ongoing training and opportunities for professional development.
The role is full-time, Monday to Friday, 9am to 5pm.
Hours: 35 per week. Occasional evening/weekend work may be required
Salary: £35,292 – £37,037 (pro rata) (+ 4% employer contribution to contributory pension scheme – after qualifying period)
The client requests no contact from agencies or media sales.
Thank you!
We are seeking a a pro-active, organised and detail-focused Team Leader to lead and manage our multi-crime service which supports anyone aged over 18 affected by crime and anti-social behaviour in Avon & Somerset.
We are looking for someone who brings strong people‑management experience, exceptional communication skills, and a commitment to building a supportive and high‑performing team. You'll lead a staff team, oversee daily case allocations, manage service delivery, strengthen partnerships, and ensure our service meets contractual and quality standards.
This role is full-time, and is hybrid working both from home and 3 days a week in our office in Bristol (a suitable and confidential workspace at home is required).
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability?
If yes, then we'd love to hear from you…
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role
- Be responsible for case management system audits and reports, ensuring that the team are recording case information fully, accurately and professionally as well as complying with contract reporting requirements and VS national standards.
- Be responsible capturing data and information to ensure the work of team is outcome based and evidenced.
- Be responsible for allocating of work levels within and across the wider team and analysing statistics and data in order to monitor daily caseloads against resources and looking for trends/ patterns of behaviour.
- Be responsible for safeguarding quality assurance and compliance with policies and procedures.
- Work with relevant managers to provide input to and ensure excellent delivery of the service with operational business plans, the continuous improvement of processes and the addressing of performance issues to achieve effective support.
- Support the team to manage caseloads completing comprehensive impact assessments for referred clients.
- Be responsible for the line management of team members including responsibility for recruitment, training completion, performance management and monitoring, continued support and guidance and implementing all relevant VS policies and procedures.
- Promote effective communication channels including co-ordinating and facilitating regular team meetings, sharing feedback and learning to share with other colleagues.
- As the Team Leader you will:
You will need:
- An understanding of the Criminal Justice System and the impact of crime on victims and witnesses.
- An understanding of legislation relating to equal opportunities and diversity, inclusivity, safeguarding and risk assessments.
- A practical understanding of the requirement for confidentiality and safe working practice and maintenance of records in accordance with the Data Protection Act and other legal requirements.
- Experience of working in a challenging and changing environment with an emphasis on customer focus and excellence in service delivery.
- Demonstrable experience of providing crisis management, support and guidance in sometimes stressful and difficult situations to a team with a client service focus.
- Extensive experience of effectively leading and managing a team, monitoring performance and service delivery to meet contractual requirements.
- Strong communication, negotiation and advisory skills.
- The ability to work without direct supervision, prioritise work and deal with competing or conflicting demands/ needs and interests in an organised and methodical manner.
- The ability to gather, analyse and use information and evidence from different sources to solve problems and report on data quality and compliance.
- Substantial IT expertise with the ability to use a range of software.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Role:Hostel Team Leader
Salary: £29,080
Hours: 37.5 hours per week – alternating weeks of 7am-3pm and 12pm-8pm.
Contract type: Permanent
Location: Bath
Additional information:
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- Requirement to work 1 Saturday and 1 Sunday per month (with weekdays off in lieu).
- Participation in an on-call out-of-hours rota
About Alongside:
Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England, providing outreach, accommodation and support. Our clients may be sleeping rough, fleeing abuse, rebuilding after trauma, leaving prison, recovering from addiction, or trying to settle safely in a new community. Whatever their starting point, we work alongside people to help build safety, stability and independence.
If you'd like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we're looking for!
About the Role:
Are you ready to make a real impact in your community? Join our vibrant and supportive team at Manvers Street Hostel, where every day brings new opportunities to change lives. We’re passionate about delivering person-centred support to some of the most vulnerable individuals in Bath and North East Somerset.
Our hostel is a lively, fast-paced environment that operates 24/7, 365 days a year — providing essential support to people experiencing rough sleeping. It’s a place where compassion meets action, and no two days are the same.
The successful candidate will be one of two Hostel Team Leaders, managing all aspects the hostel, and ensure the delivery of a consistently high quality, safe and person-centred service.
If you're ready to make a real impact and be part of a team that changes lives, we’d love to hear from you!
What you’ll be doing:
- Line managing Hostel Support Workers including completing monthly supervisions and annual performance development reviews
- Building an effective and motivated staff and volunteer team promoting a culture of continuous improvement
- Providing planning, leadership and direction, meeting statutory and organisational quality standards
- Maintaining service performance to agreed targets
- Professionally representing the service and organisation at key strategic forums and operational working groups
Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to undertake other duties that are broadly in line with the responsibilities of the role.
You can view the full job description by clicking here.
What we’re looking for:
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- Health or Social Care qualification at degree level or equivalent would be an advantage but is not required
- Ability to manage the service (Hostel), including supervising staff, providing 1-1s and managing staff performance.
- Knowledge of the support needs and support planning for single homeless people
- Knowledge of legal, statutory, regulatory and good practice requirements applicable to the provision of crisis accommodation and move on pathways
There are many great reasons to join our team!
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- Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan
- 27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff)
- 30% staff discount at our charity shops
- A generous and competitive pension scheme
- A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
- Great opportunities for career development and free monthly training sessions from experienced facilitators
- For all the fantastic and valuable work, you’ll be doing, you’ll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands
- Reflective Practice sessions from objective, external facilitators
Our Ethos
As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.
If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.
DBS Checks
We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.
Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out
Registered Charity
101 - 500
Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England.
