Telephone Befriending Volunteer Volunteer Roles
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Volunteer - Homeline’s tele-befriending service!
Do you have an hour to spare each week? Want a simple remote volunteer role you can fit around your busy life?
Look no further! Homeline is a befriending project for older people in Hammersmith and Fulham.
We are looking for volunteers to remotely call a few isolated older adults per week. These calls make such a difference and are often the only phone call a person will receive all week!
A flexible role ideal for volunteers who work during the week and have less time to commit. Join our friendly team and enjoy the benefits of full role training, DBS and continued support.
Get in touch, join our friendly team and enjoy the benefits of full role training, DBS and continued support.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Together Talks Telephone Befriending Service is looking for people who would like to join us in helping to provide support to as many people as possible during challenging times. Telephone Befriending has the potential to be an important aspect of the overall approach to helping the most isolated and lonely individuals in our society. Telephone Befriending can also benefit the volunteer befrienders who are similarly able to reengage with their community and may derive health benefits from regular volunteering. Our aim is to alleviate feelings of anxiety, loneliness and isolation that may be experienced by many people across our communities, by contact from a volunteer befriender. If you’re a friendly person who likes talking to people, then this is the role for you. This service aims to capture volunteers who have their own telephone. Ideally, you will have unlimited minutes on your personal mobile so the calls should not cost you anything.
What does a Volunteer Telephone Befriender do?
To telephone Befriendee’s at their home for around 10 -30 minutes. You will arrange the exact times of your future calls direct with the Befriendee’s. This could range from once a day to once a week, but individual needs will be matched with your availability
To provide a telephone conversation, a listening ear and chat about interests and hobbies, helping to alleviate loneliness and feelings of isolation.
To provide companionship and human interaction at a time when this may be limited.
To provide an update after each call to the Together Talks support Team. This is so we can keep a track of the amount of befriending calls each volunteer is undertaking, the type of support being offered during these calls and if there is anything further required.
It is important to note telephone befriending is not counselling or therapy and other services must be sought if this is required.
Benefits
- Free DBS.
- Discounted food.
- Store discount.
- Work from home.
- Above all you will be making a positive difference in your befriendee’s life.
- As a volunteer telephone befriender, you will learn how to support others, make friends, become more confident, and practice communication skills.
- You will gain new and transferable skills. We offer support for you to increase your own job-readiness and personal development.
- Training opportunities,
- Volunteering experience
- Detailed references will be provided.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Overview
Healthwatch Greenwich aims to provide a befriending service to support individuals in need of companionship and emotional support.
Our befriending service will pair clients with volunteers who will talk to them for up to an hour each week. This could be face to face, by telephone, or online.
Befrienders will signpost clients to wider activities as appropriate.
What You'll Do:
· You will be working closely with the Volunteer Coordinator to:
· Offer face-to-face, phone, or virtual befriending support for up to one hour per week for three months.
· Write befriending updates after each meeting.
· Collect demographic information.
· Attend monthly support sessions.
What You'll Learn:
· How to improve your communication skills.
· How to use active listening.
· How to find activities for clients.
· How to write client updates and gather demographic data.
We offer a comprehensive induction and training to support you to carry out this role please note all volunteers undergo reference and DBS checks.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
At Staying Well we run a Telephone Befriending Scheme.
If you have up to an hour free once a week for 6 months then this could be the volunteer role for you!
This is what the Befriending Network say about befriending:
“Everyone needs other people, but not everyone has someone.
Befriending offers supportive, reliable relationships through volunteer befrienders to people who would otherwise be socially isolated. Around the UK, there are befriending projects which organise effective support for children and young people, families, people with mental ill-health, people with learning disabilities and older people, amongst many others.
The results of befriending can be very significant. Befriending often provides people with a new direction in life, opens up a range of activities and leads to increased self-esteem and self confidence. Befriending can also reduce the burden on other services which people may use inappropriately as they seek social contact.”
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Do you enjoy meeting new people and chatting?
Do you have an hour to spare weekly, chatting to an Older Person on the Telephone?
Are you happy to provide two referees and complete a DBS check, ( free of charge)?
If so, we would love to hear from you?
Methodist Homes (MHA) is seeking Volunteer Telephone Befrienders to support our members and residents in various locations nationwide.
Through specialist care homes, thriving retirement living and vibrant community groups and befriending, we inspire the best care and wellbeing at every stage of later life.
With 80 years experience, we put people at the heart of everything we do in all our homes, schemes and community services across Britain.
The ideal individual will have an understanding of the needs of Older People, be kind and compassionate and enjoy the company of Older People.
What training and support will be provided:
- We will provide you with a full induction for the role
- Training on safeguarding, health and safety and other training and updating of skills and knowledge relevant to the role as appropriate
- Ongoing support from a named contact
- Dementia Friends online course-(if you wish)
- Equality, Diversity and Inclusion (as needed)
Times and Commitment
· We ask that you make a minimum of 4-6 months commitment to this role
· We ask you to be able to commit on a regular basis, to be agreed with your named contact
We will guide you through an application which takes 2-3 weeks. You will have a dedicated Recruiter, who will meet you on a video call.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Deafblind UK members have combined sight and hearing loss and many can feel lonely or socially isolated. We offer a free telephone befriending service where we match volunteers with one of our members to have a weekly 30 minute chat together.
We are looking for confident, empathetic and friendly people who can hold a good conversation. You could be chatting about similar interests or learning about each other’s lives. Whatever the conversation you’ll be having a positive impact.
One 30 minute call seems really simple but having someone to talk to and someone to listen, could really make a difference to our members. It could be that you’re the only person they speak to that day, or even that week.
Our members love to chat with people who have had some life experience and stories to tell. You will need good communication skills and be able to strike up a conversation. You will also need to be reliable, patient with a naturally warm and friendly nature.
We will ensure you are supported throughout your journey with us, offering training and support at all times.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Do you enjoy meeting new people and chatting?
Do you have an hour to spare weekly, chatting to an Older Person on the Telephone?
Are you happy to provide two referees and complete a DBS check, ( free of charge)?
If so, we would love to hear from you?
Methodist Homes (MHA) is seeking Volunteer Telephone Befrienders to support our members and residents in various locations nationwide.
Through specialist care homes, thriving retirement living and vibrant community groups and befriending, we inspire the best care and wellbeing at every stage of later life.
With 80 years experience, we put people at the heart of everything we do in all our homes, schemes and community services across Britain.
The ideal individual will have an understanding of the needs of Older People, be kind and compassionate and enjoy the company of Older People.
What training and support will be provided:
- We will provide you with a full induction for the role
- Training on safeguarding, health and safety and other training and updating of skills and knowledge relevant to the role as appropriate
- Ongoing support from a named contact
- Out of pocket expenses in accordance with MHA’s Expenses Policy
- Dementia Friends online course-(if you wish)
- Equality, Diversity and Inclusion (as needed)
Times and Commitment
· We ask that you make a minimum of 4-6 months commitment to this role
· We ask you to be able to commit on a regular basis, to be agreed with your named contact
We will guide you through an application which takes 2-3 weeks. You will have a dedicated Recruiter, who will meet you on a video call.
Still interested? Great, apply to me via indeed and we can arrange a meeting within a few days, to do your informal interview.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Wellbeing Volunteer
Herriot Hospice@The Lambert & Local Community, North Yorkshire
Wellbeing volunteers are vital within the Wellbeing Network, in supporting people living with terminal illness, their families, and carers.
As we will soon be opening the doors of our new Herriot Hospice@the Lambert in Thirsk, we are looking to expand the number of Wellbeing volunteers to reach more people. The roles are varied and bespoke, to support the needs of individuals providing reliable social and emotional support to people wherever they need it.
Volunteer roles are designed to support both the patient or client, and their carer to live as well as they can with a terminal diagnosis.
To apply, please click on 'How to apply' .
Role Description
Through volunteering your time at Saint Michael’s and Herriot Hospice Homecare you are supporting those in our community at a time when they need it most. Volunteers are integral to our work; and we would love to welcome you to our team.
Wellbeing volunteer roles are delivered as below, however if you have a particular skill that you feel would support us, please get in touch.
- The Community Hub at The Lambert – our newest addition to our volunteer roles, providing support to patients, their families and anyone else that comes in, signposting to our services and offering a listening ear. This role will also work closely with the Food and Nutrition team in the hub.
- Sitting - simply staying with the patient, providing respite and empowering their carer to get out for a walk, appointments, or meeting friends.
- Befriending - simply being there, listening, supporting with isolation, accompanying the individual with their support networks in the community, going for a walk.
- Driving – to offer a short drive to medical appointments and to social groups , to pick up prescriptions for the inpatient unit .
- Groups – The Wellbeing Network has a range of social groups to offer the opportunity for people to come together to provide each other with social and emotional support. Volunteers are to welcome individuals, offer refreshments and a listening ear and support the wider team with collecting feedback about the support received.
- IPU – Volunteers to visit patients on the inpatient unit and offer some companionship, reading to patients, sitting with them to provide reassurance, or helping with activities.
- Armed Forces - The service also provides befriending support to veterans who have served in the Armed Forces.
Volunteering should be a mutually beneficial role, and we believe that consistency is important, so we hope volunteers will be able to support for 2-4 hours per week in whichever role you want to support in – we welcome applicants who want to combine different roles!
- Key Tasks
- Offering companionship and social support either in person or on the telephone.
- Accompanying the person on a walk or other social activity, for example visit a café.
- Support the person with an activity like shopping, carry out some gardening or a light household task.
- Driving someone to an appointment, for example a medical appointment.
- Sitting with a person with a terminal diagnosis to allow their family member or carer to leave the house for a short period or time, for example to allow them to go shopping, attend a medical appointment, have a break or another essential appointment.
- We will ask for feedback about the service and this will be in the form of questionnaires for the client, carer and volunteer this will enable us to plan any further developments to the service.
NB: volunteers may use their own vehicles where appropriate – after notifying their insurance provider and providing a copy of their driving licence
Tasks are not to include (more detail will be given during the training programme):
- Assisting the person whilst they are using the toilet, dressing, showering (this is considered personal care)
- Giving the person their medication or assisting with their oxygen
- Nursing tasks
It is essential that volunteers adhere to the role description, undertake appropriate tasks only and are clear about the boundaries of this role. If volunteers are unsure about any task they have been asked to carry out, they should contact their line manager for advice. This is to ensure the safety and well-being of both clients and volunteers.
Overarching responsibilities
- To embed the values of the organisation into your working practices, evidencing this regularly and ensuring this remains a priority.
- To live out our values, which drive all that we do, in the context of your everyday work following our behaviour framework.
- To work in accordance and fully comply with our organisational policies and procedures.
- To carry out all duties in accordance with the law, regulations, organisational frameworks, recognised professional guidelines and the have a commitment to FREDIE, integration and collective decision making.
Throughout your time with us we will conduct ongoing employment checks and performance reviews relevant to your role, for example professional registration checks, DBS, appraisals and regular contact meetings.
- Person Specification
Is this the right role for you?
You will be:
- Sensitive and empathetic
- Friendly and approachable
- Confident in your ability to undertake a role that may be emotionally challenging at times.
- Happy working as part of a team, but also happy to work independently
- Confident in following the boundaries of the role
- Strict adherence to confidentiality.
- Confident in escalating any concerns.
We will:
- Provide a key contact who will be contactable at any time during the working hours of (Mon-Fri 9:00-16.00). The key contact will offer responsive supervision if an issue arises during a visit or telephone call.
- Facilitate a monthly group supervision session with a member of the team; this provides an opportunity to for more structured supervision and to reflect with other volunteer visitors, and share your experiences.
- Provide regular one to one review/supervision– giving you the opportunity to reflect on the volunteering experience and receive feedback.
- Ensure you have all the training you need to feel confident in your role.
- Ensure any patient or client you interact with has an up to date risk assessment
- Communicate regularly and effectively with you to ensure you are empowered in your role.
- Provide an up to date suite of policies to support you in delivering your role.
Getting started and training:
- Interested candidates will be invited to a short interview, which is an opportunity for you and us to get to know each other and understand more about the role, and what an impact volunteering can have.
- We offer a thorough and comprehensive training programme, with elements of face-to face and online training, providing you with the skills and knowledge needed to undertake these roles, with yearly updates.
- A Disclosure and Barring Service (DBS) check will be undertaken before commencing volunteering.
- Attendance at group supervision on a monthly basis.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Befriending Volunteer
You can make a difference…Age UK Wandsworth is a small, local, independent charity that has been working with older people in the area since 1963. We rely on your support to keep serving the older residents with in the Wamdsworth community. We have a dedicated team of experienced staff and a large network of dedicated local volunteers. Our aim is to enable everyone to age well in Wandsworth. We would love your help to be able to continue to support older Wandsworth residents.
Our Be-a-Friend service is one of our longest running services, matching people over 65, who live alone and have limited social contact, with a friendly local volunteer with similar hobbies and interests. The volunteer and their new friend set up a suitable time for them to meet each week for a chat and a cup of tea, which could be during the day, in the evening on the way home from work or even on the weekends . If you would prefer to volunteer from home, you can also be matched with an older person for telephone befriending. For many of our matched pairs, this is the beginning of a firm friendship.
Befriending Plus
Befriending Plus is an extended version of the Be-a-Friend programme, for individulas needing help with life admin and small tasks as well as companionship. For Befriending Plus pairs, time spent together can include helping to use a phone or tablet, helping the client to organise their file, going out for a coffee or popping to the post office together. This support can help older people to stay independent at home for longer, as well as increasing their confidence to do these tasks when the volunteer is not there.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Can you help with providing a welcoming reception service to visitors and callers to Age UK BRWF's Windsor Street (Bromsgrove) office?
Age UK Bromsgrove, Redditch & Wyre Forest is seeking the support of friendly and organised volunteers at its Windsor Street office to:
- Meet and greet visitors to the office
- Answer the telephone (referring to the appropriate person or taking messages)
- Support members of the team with simple administration tasks (e.g. booking appointments, photocopying, preparing post for mailing, updating databases etc.)
- Have an understanding of the services and support provided by Age UK BRWF and convey this in a positive manner when speaking to people
Personal qualities and experience most suited to this role:
- Friendly and approachable, with good interpersonal and communication skills
- Patient and flexible
- Experience of answering Telephones and using IT
- Able to use their initiative and also be part of a team
- Understands the need for confidentiality
- Willingness to undertake training and work within Age UK BRWF’s guidelines and policies (including Data Protection)
How much time is involved?
- Regular commitment of 3 hours a week (10am-1pm, Monday – Thursday)
What you can expect from us?
- We will make sure that you receive appropriate training for the role and that you have the support of a member of staff. We offer a range of benefits to our volunteers and will also cover agreed out-of-pocket expenses
The client requests no contact from agencies or media sales.