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Top job
Your Place, Canning Town (Hybrid)
£32,240 - £38,480 per year
We're looking for a Revenue and Income Specialist to join Your Place, help us solve homelessness in east London, one person at a time!
Posted 1 day ago Apply Now
Top job
Holocaust Educational Trust, London (Hybrid)
£29,000 per year
An exciting opportunity to join our logistics team, coordinating innovative and meaningful learning experiences and educational programmes.
Posted 1 day ago
Closing in 5 days
Impetus, London (Hybrid)
£34,873 per year (pro rata £20,924 per annum based on 22.5 hours per week)
The Research and Evidence Officer is a new and exciting role at Impetus, an organisation at the forefront of youth policy.
Posted 4 days ago
Global Returns Project, London (Hybrid)
Up to £25,500 pro-rata (equivalent to £51,000 FTE), depending on experience.
Join a fast-moving team to win transformational HNW gifts for urgent climate & nature action.
Posted 1 week ago Apply Now
Closing in 5 days
Impetus, London (On-site)
£34,873 per year (pro rata £27,898 per annum based on 30 hours per week 0.8FTE)
The Public Affairs Officer is a new and exciting role in a rapidly expanding organisation at the forefront of youth policy.
Posted 4 days ago
Closing today at 23:30
Adoption UK, Remote
£32,859 per year
We’re looking for someone who has experience of project working in a digital environment, particularly within website and CRM implementation
Posted 1 week ago
Animals Asia, Remote
Up to £30,000
Remote | Full-time | Up to £30,000Remote | Full-time | Up to £30,000
Posted 1 day ago
The Advocacy People, Remote
31,634 per annum (pro rata)
Are you a Finance person interested in human rights? Then join our charity on a mission to put people at the heart of everything we do.
Posted today
Royal Medical Foundation, Remote
£38,000 - £40,000 per year (pro rata)
Make a real difference as a Caseworker, providing vital grants and support to doctors and their families facing financial hardship.
Posted today
Changing Markets, London (Hybrid)
£47,000 - £52,000 per year
Posted 5 days ago
Page 1 of 29
Canning Town, Greater London (Hybrid) 6.09 miles
£32,240 - £38,480 per year
Full-time
Permanent
Job description

About the role

The role will play a critical role to help deliver an effective and high performing rent collection and recovery service in accordance with legislation, the organisation’s policies, set performance targets and customer satisfaction requirements. In collaboration with the Resident Services Manager to ensure that the organisation is compliant with all regulations and using robust policy and procedures and ensuring the right systems are in place to effectively manage the revenue and income streams and arrears of the organisation. This role will also manage the impact of welfare reform provisions, ensuring an effective advice and support service to residents to manage risk on revenue and income levels.

Responsibilities

  • The role also oversees the best payment methods for all residents at sign up and this includes the setting up of standing orders or direct debits in line with the direct debit guarantee where applicable. To liaise with the Assistant Accountant who will oversee the administration of this.

  • Production of performance and management reports, setting collection targets in consultation with the Resident Services Manager and proactively monitoring and reporting in respect of service delivery, performance indicators and targets.

  • Maximise the collection of arrears by having regular meetings with the Team Managers; being proactive in contacting Support Workers or residents, providing them with clear instructions on information requests and repayment options.

  • To work closely with other members of the Revenue team to manage resident rent and accommodation charge accounts and other former resident debts, on a regular basis identifying trends and patterns on individual accounts and then liaise with Support Workers or residents to rectify income issues and address arrears in line with policies and procedures.

  • To maximise rent collection in line with targets by making arrangements to recover rent arrears and to enforce related tenancy conditions, ensuring residents’ rent accounts are monitored and prompt actions taken to prevent the accumulation of debt, and to authorise any rent account adjustments and refunds.

  • Work closely with the Assistant Accountant to ensure that all residents Personal Contributions (PC) and Housing Benefit (HB) are calculated correctly on sign up and when there has been a change of circumstance

  • Liaising with local authorities’ benefits teams and Government agencies on new benefit claims and issues in liaison with the Assistant Accountant and regular meetings together.

  • Acting as the main first point of contact on queries around revenue and income management, policies, procedures and systems.

  • Ensuring team have Welfare benefits training and are up to date with regulation. Working with Support Workers to ensure residents maximise their incomes by claiming all benefits due them

  • To assist vulnerable residents with prompt and appropriate action and advice, and liaise with other agencies and departments to ensure that their needs are met.

  • To be responsible for preparing timely and accurate reports on arrears cases, to attend Court and represent the organisation on individual arrears and possession cases when relevant, to prepare eviction reports and represent the organisation at evictions to ensure the successful repossession of properties.

  • To maintain appropriate and accurate records to comply with statutory and service-wide reporting requirements on performance issues.

  • To contribute towards the continuous improvement of performance in line with the organisation’s service plan targets.

  • To work with other agencies and departments such as the organisation’s Finance Department, Customer Services Team; Housing Benefits, The DWP, Advice agencies, Housing Officers, Solicitors and the Courts in delivering an efficient and effective service.

  • To attend meetings internally as and when necessary, for example, Directorate, Management and planning meetings.

  • Cover the lead person when required on daily cash reconciliations whilst following finance policies and procedures

  • Cover the lead persons when required to organise banking with the Finance Department whilst working closely with colleagues within the Resident Services Department and other senior employees to carry out banking runs.

  • To undertake such other duties within the competence of the post holder which may be required from time to time.

  • Person specification

  • Experience

  • Demonstrable experience of working in a supported housing environment in a similar or related role

  • Experience of supervising a person or team

  • Qualifications

  • GSCE (or equivalent) in English, Maths

  • Skills and Knowledge

  • Knowledge of supported housing sector and housing law

  • Detailed knowledge of rent arrears issues and processes

  • Detailed knowledge of housing and welfare benefits

  • Understanding of trauma informed practice

  • Abilities

  • Capable of developing and maintaining constructive and positive working relationships both internally and externally

  • Personal qualities

    • Be creative in problem solving and seek out practical solutions to complex problem

  • Demonstrate a high degree of accountability and decision making

  • Full driving licence held and maintained

  • Desirable criteria

  • Housing or a related qualification

  •  
  • Be able to meet deadlines and balance priorities

  • Be able to delegate and allocate work effectively

  • Be able to monitor operational and customer service performance and suggest and implement ways of improving performance

  • Be able to manage change, introduce new initiatives, and revise systems and processes

  • Be able to communicate clearly and concisely, with a systematic and consistent style including experience of report writing and drafting policies/procedures

  • Interview process

    Interviews will be held during the week commencing 13 April 2026. The process will begin with a short pre‑screening interview. Candidates who are successful at this stage will be invited to an in‑person interview, which will include a practical test as part of the assessment.

    Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK. Due to the customer‑focused nature of this role, working from home will be one day per week 

Application resources
Organisation
Your Place View profile Organisation type Registered Charity Company size 51 - 100

Our mission to solve homelessness in east London, one person at a time!

Posted on: 03 March 2026
Closing date: 24 March 2026 at 14:11
Tags: Administration, Finance, Housing

The client requests no contact from agencies or media sales.