Training administrator jobs
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for an Outreach Advocate to play a pivotal role in our Modern Slavery service in London.
Sounds great, what will I be doing?
Outreach Advocates provide a high-quality emotional and practical frontline support to individuals who may have experienced trafficking and modern slavery, including sexual and criminal exploitation, domestic servitude, and other forms of exploitation
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for:
You bring a creative and engaging approach to advocacy, using innovative methods to deliver impactful, community-based key work sessions. You are calm under pressure, able to manage stressful situations and respond to emergencies with professionalism and composure. Working independently and proactively, you demonstrate strong time management and prioritisation skills, ensuring urgent matters are handled efficiently while maintaining a high standard of care. Your emotional resilience enables you to navigate challenging cases effectively, while your confidence in liaising with external agencies and professionals supports collaborative and coordinated service delivery. You maintain clear professional boundaries, ensuring transparency and managing service user expectations with empathy and integrity.
You also possess strong technical and administrative skills, including confident use of case management databases and proficiency in Microsoft Teams, Excel, PowerPoint, and Word. Your excellent written communication ensures accuracy and clarity in all correspondence and record-keeping. With a solid understanding of safeguarding practices, you apply them confidently and effectively to protect vulnerable individuals. Additionally, your working knowledge of GDPR and data protection principles ensures that client information is managed responsibly, securely, and in line with organisational and legal standards.
When will I be working?
You will be working Monday to Friday 39 hours a week usually between 09:00 to 17:18 each day.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



The client requests no contact from agencies or media sales.
Make-A-Wish UK is seeking a visionary leader to drive public fundraising and supporter engagement at scale. This strategic role oversees all public income streams, including: individual giving, legacies, events, and innovation, while leading a high-performing team and sector-leading Supporter Care function.
You'll shape long-term growth, deliver significant income targets, and champion a supporter-first culture across the organisation. As part of our Extended Leadership Team, you’ll influence board-level decisions and help ensure Make-A-Wish UK continues granting life-changing wishes for children with critical illnesses.
Core Purpose:
The Head of Public Fundraising is a pivotal strategic leadership role at Make-A-Wish UK, responsible for the strategic direction, planning, delivery, long-term growth and performance of all public fundraising and supporter engagement activity.
This includes strategic oversight of all public income streams - individual giving (cash, regular giving, lottery, payroll), legacies, in-memory giving, challenge events, community fundraising, owned products, and innovation—as well as operational leadership of the Supporter Care team, which manages supporter care, income processing, data imports, and inbound queries for the whole organisation.
The role leads a multi-disciplinary team of around 20, across four core public fundraising and engagement functions, who are responsible for delivery of a high-performing public fundraising programme and sector-leading supporter care function - acquiring, engaging, and retaining supporters at scale, growing income sustainably and ensuring every interaction reflects Make-A-Wish’s values and drives long-term income growth.
This role contributes to over 50% of the charity’s total fundraised income, plays a critical role in long-term sustainability, and operates at cross-organisationally to embed a supporter-first culture, championing segmentation, stewardship and integrated journeys that drive lifetime value. The role is responsible for delivering significant and growing income targets, developing multi-year investment plans, and influencing organisation-wide strategies to ensure we are equipped to serve a growing supporter base. The postholder is part of the Extended Leadership Team (XLT), reporting to the Director of Income & Engagement, and influences decisions at Board level through strategic investment planning and performance reporting.
Essential Criteria:
- Minimum 10 years’ experience in public fundraising, with a strong track record of income growth across a broad portfolio of income streams (e.g. individual giving, legacies, community, events, innovation, lottery).
- Experience of leading the development and implementation of organisation-wide strategies, and aligning team plans to broader strategic priorities.
- Demonstrable success in a senior leadership role of similar scale and complexity, with full accountability for strategy, delivery, performance and people management across multiple teams and functions.
- Proven experience in designing and delivering large-scale fundraising strategies, investment plans, and innovation pipelines which supports the organisational vision, mission and strategic objectives.
- Significant experience of leading both income-generating and operational functions (e.g. supporter experience or donor services).
- Highly experienced in developing and delivering multi-channel and multi-product acquisition, engagement and retention strategies to engage a range of supporter audiences to grow a supporter database and increase lifetime value.
- Highly experienced in using different direct marketing techniques across a range of channels including DRTV, DM, F2F, TM and digital marketing, with a proven track record of income growth within a fundraising environment, developed and delivered with a focus on future sustainability.
- Strong background in managing multi-million-pound budgets and long-term ROI models, including regular Board-level reporting.
- Strong external representation skills, including managing relationships with key suppliers, agencies, and sector partners.
- Demonstrable ability to lead insight-driven innovation, with experience of testing, scaling and refining audience-led approaches.
- Comfortable using digital tools, automation or CRM platforms to optimise supporter journeys and improve operational efficiency.
- Deep understanding of UK fundraising regulation, supporter data compliance, and charity governance. Awareness of organisational risk and compliance, including how regulatory or reputational risks impact strategic decision-making.
Skills, knowledge and behaviours required for this role:
- Strategic and commercial thinker, able to balance short-term results with long-term growth and sustainability.
- Inspirational leader with experience managing large teams, including senior managers, across income and service functions.
- Flexible and adaptive leadership style, able to support a range of personalities and development needs across the wider team.
- Confident leading across the full employee lifecycle, from recruitment to performance management and succession planning.
- Excellent communicator and presenter, able to engage, influence and motivate stakeholders at all levels, including Board.
- Highly numerate, with experience in multi-year investment modelling and income forecasting across multiple programmes.
- Skilled in insight-led decision making, journey optimisation, and integrated campaign delivery.
- Strong understanding of digital marketing tools and supporter engagement across online channels.
- Experienced in designing and improving supporter journeys to increase satisfaction, retention and lifetime value.
- Proficient in CRM and insight tools (e.g. Salesforce, Power BI, Google Analytics).
- Highly organised, analytical and outcome-focused, able to manage multiple complex workstreams and competing deadlines.
Strategy and Planning
- Develop, own and drive the Make-A-Wish Public Fundraising strategy and roadmap, aligning it to organisational goals and strategy, and ensuring long-term scalable, sustainable income growth.
- Shape strategy and long-term plans across all public income streams: individual giving (cash, RG, lottery, payroll giving), legacy, in-memory, third-party events, community fundraising, owned products and innovation.
- Use insight, segmentation, and lifetime value data to inform fundraising planning across acquisition, engagement, and retention. This includes owning the Make-A-Wish supporter segmentation model.
- Ensure the team adopts a test-and-learn culture grounded in insight, continual improvement and audience understanding.
- Lead the development of scalable propositions, product strategies and audience approaches across all public income channels.
- Set up and model new income streams from scratch (e.g. lottery and regular giving programmes), with robust 10-year financial investment cases to inform Board-level decisions.
- Oversee the development of the engagement strategy for these supporters—defining its purpose, positioning, and role in supporting income growth, supporter satisfaction, and operational excellence.
- Oversee the development and delivery of a comprehensive Supporter Care Roadmap, ensuring all inbound supporter touchpoints are high quality, timely, compliant, and aligned with Make-A-Wish’s tone, values, and fundraising activity.
- Provide strategic leadership to the Supporter Care function, ensuring it is fully embedded into the public fundraising model and capable of scaling as supporter volumes grow, including future-facing processes, tech use, and journey mapping.
- Lead strategy on audience journeys and supporter touchpoints, including Make-A-Wish’s Contact Strategy, driving joined-up experiences and consistent messaging.
- Contribute to the overall organisational strategy through Extended Leadership Team (XLT) engagement, ensuring public fundraising is fully integrated. Act as a senior leader within Income & Engagement and across the organisation, contributing to cross-functional strategy and planning.
Operational Delivery
- Oversee the delivery of public fundraising programmes across all channels and products, ensuring alignment to income, supporter volume, and ROI targets.
- Lead the development and testing of new fundraising propositions, programmes and products, in line with audience needs and market opportunities.
- Oversee the team to deliver multi-channel campaigns across DRTV, direct mail, F2F, telemarketing, digital and social - working closely with agencies and internal teams.
- Ensure all supporter journeys across fundraising and experience are aligned, data-driven, and optimised to deepen engagement and improve retention.
- Oversee the operational performance of the Supporter Care Team, ensuring efficient income processing, compliant data handling, and prompt responses across phone, inbox and other inbound channels.
- Deliver continuous improvement across supporter care workflows—introducing training, process optimisation, documentation and KPIs.
- Ensure fundraising and supporter care functions meet all regulatory requirements (Fundraising Code, Gambling Commission, GDPR), including acting as the lead for the Gambling Commission.
- Lead strategic projects at XLT level that improve supporter engagement, fundraising effectiveness and operational scalability.
Financial Management
- Hold responsibility for multi-million pound income and expenditure budgets across the department.
- Lead business planning, investment proposals, budgeting, and reforecasting across all public fundraising and supporter care activity for 5 to 10 year plans.
- Build and manage multi-year investment models to inform income planning, particularly for high-potential streams like regular giving and lottery.
- Monitor and report on financial performance, providing insight, variances, and recommendations to senior stakeholders and the Board. Monitor return on investment across products and channels to inform future strategic decisions.
- Support senior managers to manage their budgets effectively and adapt where needed to maintain financial performance.
- Ensure all activity within supporter care operations is cost-effective, accurate and delivers strong value for money.
People Leadership and Culture
- Provide strategic leadership to a multi-functional team of approximately 20 colleagues, including four senior direct reports across core fundraising and supporter servicing functions.
- Set a clear team vision and ensure that performance, culture and development support organisational ambitions and create a supportive, inclusive culture focused on shared goals and continuous improvement.
- Embed a high-performance culture through clear goals, coaching, accountability, and personal development plans.
- Champion coaching, cross-team collaboration and a test-and-learn culture - empowering staff to innovate and drive impact.
- Ensure Supporter Care staff are resourced, trained and empowered to deliver a high-quality supporter experience that aligns with strategic goals.
- Lead on culture change within the Supporter Care function, embedding shared purpose with fundraising and a deep understanding of how supporter experience contributes to retention and long-term income growth.
- Shape the future structure and capability of the team to support long-term growth, including the integration of the Supporter Care function into the public fundraising model.
Stakeholder and Supplier Management
- Lead strategic supplier relationships across fundraising and experience (media, creative, F2F, print, fulfilment), negotiating contracts and ensuring high-quality delivery.
- Build strong internal relationships with stakeholders in Brand, Digital, Tech, Finance, Data and Wishgranting to deliver joined-up strategy and planning. Collaborate with key internal stakeholders to deliver integrated, insight-led supporter journeys and ensure shared accountability for audience experience
- Collaborate with the Head of Brand & Comms to ensure fundraising communications reflect the brand and improve audience engagement.
- Represent Public Fundraising at the Extended Leadership Team (XLT), contributing to cross-charity strategy, insight sharing and project delivery.
- Act as a key internal ambassador for the supporter, using insight and feedback to shape fundraising propositions and operational improvements.
Data, Insight and Innovation
- Work in partnership with Data & Impact to develop insight tools and reporting dashboards to track performance across both income and supporter experience.
- Oversee use of segmentation, audience journey mapping, and predictive analytics to inform both fundraising and operational planning.
- Lead on Make-A-Wish’s innovation pipeline within Public Fundraising, identifying opportunities for new product development and managing test-and-learn pilots through to scale.
- Monitor market trends and competitor activity to ensure fundraising and supporter care stay relevant and responsive to audience expectations.
- Own delivery of the supporter care improvement programme, embedding measurement of satisfaction, service levels, and team performance.
Together, we create joy, happiness and magical memories through life-changing wishes for children with critical illnesses.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Hybrid (must attend occasional meetings at our Cheadle Head Office)
Contract: Permanent, Full-time (37.5 hours per week)
Salary: Starting from £34,653 (with biennial increments)
Reports to: Senior Business Analyst
Bring Data to Life. Drive Insight. Create Impact.
Are you passionate about transforming data into powerful insights that drive real change?
At Together Trust, we’re looking for a talented Data Visualisation Developer to help us turn complex information into clear, compelling stories that shape decisions across the organisation.
As part of our mission-driven team, you’ll play a key role in enabling evidence-based decision-making — empowering leaders to understand, measure, and enhance our impact on the lives of the people and communities we serve.
Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: To champion the rights, needs and ambitions of the people we support - they are at the heart of everything we do. We stand by them and we work together for change.
What You’ll Do
- Design and build interactive Power BI dashboards and KPI reports that inform strategy and improve performance.
- Collaborate with teams across the organisation to understand their data needs and translate them into impactful visual insights.
- Manage and integrate data from multiple sources, ensuring accuracy, consistency, and reliability.
- Present visual data to stakeholders and leadership teams.
- Promote data literacy by training colleagues and supporting them in using Power BI tools confidently.
- Contribute to continuous improvement, exploring innovative ways to visualise and communicate information.
What You’ll Bring
- Degree-level qualification in a related field e.g. business administration, mathematical statistics, computer science.
- 1–3 years’ experience in data analysis, reporting, or BI development.
- Strong proficiency in Power BI, including DAX, Power Query, and data modelling.
- Working knowledge of SQL or other data query tools.
- A passion for making data meaningful — with a creative eye for storytelling through visuals.
- Excellent communication and collaboration skills, with a proactive and flexible approach.
(Experience with Microsoft Fabric and data warehousing techniques is a bonus!)
What we Offer
- A supportive, values-driven environment where your expertise will make a tangible difference.
- Opportunities for professional development and career growth, including apprenticeship qualifications.
- Hybrid working arrangements to support work-life balance.
- A commitment to diversity and inclusion, with applications encouraged from individuals with lived experience.
- Annual Leave 27-day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years
- Generous pension scheme and death in service benefit, up to 7% company pension contributions and up to 6 x basis salary death in service
- Occupational sick pay and family friendly policies including enhanced maternity, paternity, and adoptive leave.
- Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
- Cycle to work scheme
- Eligibility to apply for Blue Light card
- Proud to be a real living wage employer
- Refer a friend scheme, be rewarded for recommending a friend to work with us.
- Long service awards including cash gifts and extra holiday.
- Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session in person or online
- Access to our Employee Assistance Programme for you and adults at your home
At Together Trust, your work has purpose. You’ll join a supportive hybrid team that values collaboration, continuous learning, and innovation.
Alongside an incredible team of like-minded peers, you’ll be working behind-the-scenes to support our staff, volunteers, families, and supporters. You will be helping our work happen across the charity; enabling us to care for and champion the rights, needs and ambitions of the people we support.
Curious about us? Watch our short video to see what it’s like to work with us:
https://youtu.be/SEnw2o00T6E
Applications are very welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socio-economic background. We are committed to making reasonable adjustments for disabled people. We positively encourage applications from those with lived experience.
If there is any part of your lived experience you want to keep confidential in some way please talk to the Recruitment or HR shared service teams and we will do what we can to support you.
The Together Trust is committed to safeguarding and promoting the welfare of the people we support and expects all our staff and volunteers to share this commitment.
Safeguarding checks will be undertaken for the successful candidate in line with our safer recruitment policy.
We are a UK charity supporting children in care and people with disabilities, autism and complex needs in the North West.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
- Leading UK-based music examination board
- Opportunity to lead a Accounts Payable Function
About Our Client
ABRSM is The Associated Board of the Royal Schools of Music and a global music education charity. At the heart of everything we do is our belief that music enriches lives. Building on our heritage, we offer face-to-face and digital exams, sheet music, recordings, apps and courses for students and teachers across the world.
In partnership with four Royal Schools of Music, we carry on a long legacy of musical excellence. More than an awarding organisation, we support learners from the first note they play, and empower teachers who help build musical skills and encourage progress around the world.
As a charity, we use all of the surpluses we generate to make significant donations towards music education initiatives and to develop our support for learners and teachers around the world. We advocate for music and its many forms, playing our part to ensure the future of music education and its place in society.
Together with our partners, our teachers and others around the world, we've been nurturing the future of music since 1889-to help people start or continue their journey.
Job Description
This role reports to the Head of Transactional Finance. The jobholder is one of three people working in the Accounts Payable Team, which is part of the Transactional Finance & Systems function. The Transactional Finance & Systems function is responsible for:
- recording and processing the financial transactions required to support the operations of ABRSM and its subsidiary ABRSM (Publishing) Limited and to enable it to meet its statutory obligations
- the provision of timely and accurate financial management information to departmental budget holders and to the ABRSM's committees.
- Management of the Accounts Payable Team including monitoring the volume of work and allocation of work to two Accounts Payable Assistants, ensuring that deadlines are met and accuracy is maintained.
- General review and oversight of the work carried out by the Accounts Payable Assistants providing leadership, support and training in Accounts Payable procedures as required.
- Ensuring all incoming Supplier invoices are shared between AP assistants and processed for authorisation daily.
- Ensuring Examiner fees are processed for weekly payment runs as set out in with ABRSM's payment policy.
- Ensuing Examiner and HLR expenses are processed weekly for payment.
- Ensuring Suppliers are paid in accordance with their payment terms and ABRSM's approval process.
- Resolving Supplier and Examiner queries, reconciling statements, and building strong relationships
- Ensuring bank Direct Debits relevant to supplier invoices are processed monthly before month end.
- Processing staff Barclaycard applications and maintaining expenditure limits.
- Meet with new staff to explain ABRSM's approval process before being given system access.
- Administering of travel loan applications
- Maintenance of fixed data for suppliers, examiners and HLRs.
- Dealing with internal Accounts Payable queries and responding to requests for information.
- Monthly reconciliation of aged creditor reports
- Maintaining up-to-date documentation in relation to procedures and systems used.
- Active participation in the enhancement and development of systems in relation to Accounts Payable processing.
- Support with month end activities such as control account reconciliations, bank reconciliations and the accruals process
- Provision of leave cover for the Accounts Payable Assistants and other members of the Finance Department as requested by the Head of Transactional Finance.
- Ad hoc duties as requested by the Head if Transactional Finance
- Processing Royalty payments and administration of accounts.
- Daily checking of VAT codes for invoices awaiting approval.
- Processing International Rep commission payments and administration of accounts.
- Processing Scholar termly payments and administration of accounts.
The Successful Applicant
The Successful Applicant
- Previous Accounts Payable leadership experience in a fast paced, changing environment
- A thorough understanding of the principles of double entry and knowledge of finance accounting procedures
- Experience of providing excellent customer service, dealing with customers by phone and email
- Able to work with minimal supervision
What's on Offer
What's on Offer
We would like to offer the successful candidate:
- Band D £45,000-50,000
- Hybrid working, with 2 days in the office
- Christmas closure days
- 25+ days of annual leave (depending on role and length of service)
- Discounts on ABRSM and affiliated products
- Contributory pension scheme
- Life assurance
Contact
Harry Richardson
Quote job ref
JN-092025-6833341Z
Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.
Morgan Law are delighted to be supporting The Royal Parks with the recruitment of their new Head of IT on a fixed term contract for 12 months.
Salary £80,000 to £85,000 plus an 8.5% allowance in lieu of overtime/on-call requirements (non-pensionable)
The Organisation
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James's Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.
We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other public spaces are among the most visited attractions in the UK with tens of millions of visits every year.
We are now looking for a Interim Head of IT to join us on a fixed term basis, full-time for 12 months.
The Role
As our Head of IT, reporting into the Director of Corporate Services, you will:
- Lead on our digital strategy, defining a programme of work in support of digitalisation. Secure investment and cooperation for activity and define a coherent and workable roadmap to make necessary progress.
- You will be the strategic subject expert / professional in Information Technology and formulate the organisation's strategy with regards to effective utilisation of ICT.
- You will do this alongside being highly involved in day-to-day IT activities, such as infrastructure administration, monitoring, and modernisation. As such, when required, you will act as a final point of escalation for all internal IT issues.
- Build Knowledge: Develop and deliver engaging information governance training to staff across all levels.
Additionally, you will:
- Mentor, inspire and educate the colleagues at all levels regarding the role digitalisation can play in enabling and supporting strong business performance
- Have hands-on experience implementing networking (LAN/WAN/Wireless), virtualisation and cloud technologies, and will possess current industry certifications in these areas.
- You will have a solid background in cybersecurity, and demonstratable skills in the domains of security operations, data loss and fraud prevention, security architecture, identity and access management.
About You
To be considered as our Head of IT, you will need:
- Azure Solutions Architect Expert.
- CCNA (Cisco Certified Network Associate) and CCNP (Cisco Certified Network Personnel) certifications, as Cisco network devices are used throughout The Royal Parks.
- Extensive experience of developing strong working relationships with a range of external partners to deliver best value from investment
The Benefits
- Salary of £80,000 to £85,000 per annum, depending on experience
- 26 days' annual leave plus public holidays, increasing to 29 days after 3 years' service
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Hybrid/agile working options
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices in a beautiful location
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.
So, if you are interested in this unique opportunity please get in touch with Daniel Richards [email protected] who is managing this vacancy.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Deputy Service Manager
Location: Based within the Non-residential service in Wembley, working within communities, homes, and other residentials. This service does have step free access.
Salary: £31,700
Shift Pattern: 37.5 hours per week Monday to Friday on a rota working 09:00 - 17:00, hours may be extended 08:00 - 18:00. You may also be required to work weekends, evenings, and bank holidays. You will also take part in our out of hours on call rota for managers.
About the role
This is a great opportunity for a Deputy Service Manager to join our team based in Wembley. You will support the Service Manager to ensure high quality service delivery, being a key contact for staff, helping them feel supported, skilled, and empowered within their roles. In this role you will be based within a service which is at the heart of delivering person-centred support to vulnerable adults who have been, or are at risk of homelessness.
Key Responsibilities include:
- Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
- Support the Service Manager in leading the day to day operational delivery of the service
- Risk Management ownership, ensuring processes and policies are followed
- Financial Management, including petty cash and budget management
- Contract management and Internal auditing, admin, and general other duties as required.
About you
We are seeking a passionate, driven and motivated colleague to help lead our service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly around homelessness and complex needs, able to support the team in delivering their daily duties. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!
- Understanding of homelessness and complex needs of people from different backgrounds
- Ability to provide high quality support and line management to staff.
- Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the service.
- Ability to motivate and empower a team to achieve KPI's
- Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
- Willingness and ability to work flexibly to meet service needs
- IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, microsoft, ATS, HR systems, and other types of organisational software
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
The client requests no contact from agencies or media sales.
Job Title: Gardener Project Officer for Young Marketeers Barnsley
Position Type: Freelance
Reports to: Project Coordinator
Based at: Home-working and at schools in Barnsley
Working Hours: 28 days @ £165 per day from February – July (£4,620) plus 16 x school gardening sessions at £110 per session plus 1 day planning @ £220 (£1,980).
Contract: Temporary
Job Purpose
· To manage the delivery of Young Marketeers in Barnsley in eight primary schools
Background to School Food Matters
School Food Matters (SFM) exists to teach children about food and to improve children’s access to healthy, sustainable food during their time at school. We provide fully funded food education programmes to schools. Our experience delivering these programmes informs and strengthens our campaigns, bringing the voices of children, parents and teachers to government policy.
Young Marketeers
This much-loved programme was started in London in 2012. It is now running in 16 cities across England and is funded by the National Lottery Community Fund for three years. The programme provides hands-on opportunities for children from primary schools to grow fruit and veg from seed to sell at their local market. Young Marketeers is also a platform for School Food Matters to promote food education to schools and communities as a way to support children to live happy and healthy lives. Children learn the art of growing veg from seed, and market traders will share their secrets on how to create a winning market stall. Primary schools will be visited by our gardener in March/April and then again in May/June and receive further tips on how to ensure a bumper crop. And in July, they head to the market to sell their produce, and to meet the mayor!
Key Tasks include:
· Assist with recruitment of eight schools to take part in Young Marketeers
· Build and maintain relationships with teachers, teaching assistants and senior leaders to ensure the smooth running of the project
· Build and support relationships with contacts in partner organisations
· Schedule, organise and deliver
o One assembly in each school
o Two food growing sessions in each school
o One market trader training session in each school
o Market Day in the city centre in July for all schools
· Maintain accurate records relating to the programme
- Complete monitoring and evaluation forms in accordance with instructions from our Evaluation team
- Take photos of workshops and events where possible
- Keep Project Coordinator fully updated on progress
· Keep up to date with safeguarding requirements and reporting procedures
- Maintain the ethos of the charity and positively promote our work at all times
Person specification
Essential
· Experience of delivering food growing sessions to children
· Knowledge of fruit and vegetable growing
· Excellent administrative and organisational skills with great attention to detail
· Excellent IT skills including excel, word and email
· Experience of building relationships with partner organisations and individuals
· Ability to work in a team, and seek help when needed
· Self-motivated and optimistic with a can-do attitude
Desirable
· Experience of working for a charity or not for profit organisation
· Experience of working in primary schools and engaging children
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ref: NEW-251
Are you a proactive, collaborative and compassionate individual with a proven track record working with neurodiverse adults, delivering effective support that has resulted in positive outcomes? Do you have strong awareness and understanding of the demands of issues arising from ADHD/Autism in the workplace and experience advocating with internal or external stakeholders on behalf of people with neurodiversity?
If so, join St Giles as our Neurodiversity Support Worker, where you will play a crucial role in supporting a staff member with a diagnosis of Autism and ADHD, working one-on-one to understand their individual needs, strengths, and challenges, and creating a tailored support plan.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this key role
As a Neurodiversity Support Worker, you will assist with a range of duties, including deconstructing complex information – helping the staff member process and understand complex documents, policies, or project briefs and completing research tasks. You will provide hands-on support with workload management, scheduling, and digital organisation alongside writing up notes, acting as a liaison and advocating with colleagues and internal departments such as HR, IT, and Finance to ensure appropriate adjustments and inclusive practices are implemented and all policies and procedures are followed.
We will also count on you to maintain accurate records, provide person-centred holistic support to the staff member, help them process and deconstruct complex information and assist with administrative, organisational, and time management tasks. Acting as an advocate for the staff member, collaborating with the wider team to share best practice and attending and positively engaging with all mandatory training are all also vital aspects of the role.
What we are looking for
- Strong understanding of neurodiversity, including Autism and ADHD, and associated barriers to engagement and wellbeing
- A relevant qualification in neurodiverse support services, or another related field, OR demonstrable equivalent professional experience
- Awareness of the challenges faced by neurodiverse people in a professional environment, how to address these challenges and how to connect to wider networks of support.
- Excellent interpersonal, relationship-building and communication skills, verbal and written
- A professional, collaborative and flexible approach to your work
Please note as an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be subject to an Enhanced Child Workforce with Child Barred list DBS.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
We will be reviewing applications as they are received and reserve the right to close this advert early if a suitable candidate is appointed. We therefore strongly encourage early applications to avoid any disappointment
If you have any queries, or require further support, please contact via our website.
Visit our website to download the application form and apply.
Closing date: 03 November 2025
We help people held back by poverty, unemployment, the criminal justice system, homelessness, exploitation and abuse to build a positive future.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract Type: Permanent and Fixed-Term until 30/09/2026 available
Location: Any UK Trust office - Hybrid role with 40-60% of your week in one of our Centres
Interviews: 3rd and 4th November
For more information, or to apply, please click 'apply now' to be directed to our website.
Are you a dynamic relationship-builder with a passion for purpose-driven partnerships? We’re looking for ambitious, creative, and self-motivated Corporate Partnerships Managers - in both permanent and secondment covers - to join our team and drive impact across the retail, brand/commercial, and hospitality sectors.
You’ll be joining us at a pivotal moment. As The King’s Trust approaches its 50th anniversary in 2026, we’re not only celebrating five decades of transforming young lives, we’re also using this milestone to supercharge growth, strengthen our partnerships, and unlock even greater opportunities for young people.
Working with leading organisations such as M&S, TJX, Apple and JD, our partnerships deliver measurable value for businesses and life-changing outcomes for young people. As a Corporate Partnerships Manager, you’ll manage and grow a portfolio of high-value partners, develop bold strategies, and deliver campaigns and engagement activity that raise vital income and create real social impact.
Join our passionate, high-performing team and help shape the next chapter of our journey to end youth unemployment.
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need Corporate Partnerships Managers?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Corporate Partnerships Managers!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
- You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Stour Health and Wellbeing Partnership (SHWP) is seeking to appoint a part time Community Builder to work with residents and stakeholders in the more rural Stour areas to foster partnership working, connect and strengthen local communities and to reduce social and rural isolation. By really listening to local people, the post holder will help local communities to identify the challenges faced and what residents want and support them in creating new initiatives or enhancing existing ones to meet these needs. The aim is to improve links between services, existing groups, new initiatives and the community to increase community health and wellbeing. We are looking to appoint a skilled relationship builder with strong interpersonal skills and an understanding of rural challenges to connect, coordinate and support initiatives. Experience of managing projects and measuring their impact is desirable.
The Stour Health and Wellbeing Partnership is a community led partnership set up to support residents in Shipston and the neighbouring villages



The client requests no contact from agencies or media sales.
Earthwatch currently has an exciting opportunity for a Fundraising Officer to join our Income Generation team. You will provide operational support to the team, help maximise revenue and deliver impactful environmental programmes. You will research funding opportunities, write applications and support individual giving campaigns.
ABOUT EARTHWATCH
Earthwatch is an environmental charity with science at its heart. We drive the change needed to live within our means and in balance with nature. We do this by connecting people with the natural world, monitoring the health of our natural resources, and informing the actions that will have the greatest positive impact. At Earthwatch, we believe in the value of creating meaningful connections as a solution to the environmental and social challenges we face. Every person has something to contribute towards a better future. When people feel a sense of belonging, they are equipped with the power to create change towards a more inclusive, equitable, and sustainable world.
Role purpose:
You will provide essential operational support to the Income Generation team, contributing to analytic, administrative, research, reporting, and stewardship tasks. You will assist with specific partnership development including working with funders and landowners. This role is key to helping Earthwatch maximise revenue and deliver impactful environmental programmes.
You will research funding opportunities, write applications, support individual giving campaigns, and maintain CRM records. If you're looking to build fundraising experience across multiple income streams and make a tangible impact on the environment, this could be the perfect role for you. Working as part of a close-knit team you will have vision across all programmes.
Responsibilities
Research & Proposal Writing
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Conduct research into potential trusts and foundations and corporate partners, including horizon scanning reports.
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Update databases with funding opportunities relevant to Earthwatch’s projects.
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Assist in writing and proofreading funding proposals and applications, alongside the Trusts and Foundations Manager and the Business Development Manager.
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Independently write smaller bids and funding requests.
Individual Giving & Partnerships
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Support the Individual Giving Manager with campaigns including direct debits, one-off donations, marathon fundraising, and legacies.
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Assist the Partnership Development Manager with research and building strategic relationships with local authorities and project sites.
CRM & Administration
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Maintain and update contact records in our CRM system (Microsoft Dynamics 365).
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Respond to emails in the Fundraising and Development inboxes.
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Monitor and report on team progress against objectives and KPIs.
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Provide general administrative support to the Income Generation team.
Collaboration & Communication
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Build strong relationships internally to understand Earthwatch’s work and articulate it in compelling cases for support.
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Work with colleagues to ensure funder requirements are met.
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Identify and promote stories and case studies that demonstrate impact.
In undertaking these roles, the postholder should also have regard to:
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Acting as an ambassador for the work, vision and values of Earthwatch Europe.
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Ensuring continuous development of skills and knowledge required for the post, undergoing training and performance review as required.
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Working within all the policies and procedures of Earthwatch Europe, ensuring compliance with health & safety policies and all legal and contractual obligations associated with the post.
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Collaborating with other Earthwatch teams to ensure effective delivery of partnership programmes.
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Carrying out any other reasonable duties commensurate with the level of responsibility of the post, as requested by the post holder’s line manager.
Person Specification
Essential
Knowledge and Experience
- Experience of fundraising
- Experience of engaging with members of the public
Skills and Aptitude
- Excellent verbal and written communication skills, with attention to detail.
- Strong relationship-building skills.
- Experience in managing and meeting deadlines for multiple projects simultaneously.
- A positive, proactive attitude and willingness to learn.
- Strong IT skills, including Microsoft Outlook, Excel, Word and ability to create compelling presentations using Canva.
Personal Characteristics
- Demonstrable passion for environmental issues and sustainability, with an understanding of the environmental sector.
- Commitment to Earthwatch Europe’s mission and values.
- Highly organised, self-motivated, and able to work both independently and as part of a collaborative team.
- Creativity and drive to succeed, willing and able to take on exciting new challenges.
- Flexible and adaptable, able to respond positively to changing priorities and tasks.
Desirable
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Experience of working in the charity sector
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Experience of using databases, especially Microsoft Dynamics 365.
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Experience of writing fundraising applications.
- Experience of working within an environmental organisation
The client requests no contact from agencies or media sales.
Job Title: Gardener Project Officer for Young Marketeers Birmingham
Position Type: Freelance
Reports to: Project Coordinator
Based at: Home-working and at schools in Birmingham
Working Hours: 28 days @ £165 per day from February – July (£4,620) plus 16 x school gardening sessions at £110 per session plus 1 day planning @ £220 (£1,980)
Contract: Temporary
Job Purpose
· To manage the delivery of Young Marketeers in Birmingham in eight primary schools
Background to School Food Matters
School Food Matters (SFM) exists to teach children about food and to improve children’s access to healthy, sustainable food during their time at school. We provide fully funded food education programmes to schools. Our experience delivering these programmes informs and strengthens our campaigns, bringing the voices of children, parents and teachers to government policy.
Young Marketeers
This much-loved programme was started in London in 2012. It is now running in 16 cities across England and is funded by the National Lottery Community Fund for three years. The programme provides hands-on opportunities for children from primary schools to grow fruit and veg from seed to sell at their local market. Young Marketeers is also a platform for School Food Matters to promote food education to schools and communities as a way to support children to live happy and healthy lives. Children learn the art of growing veg from seed, and market traders will share their secrets on how to create a winning market stall. Primary schools will be visited by our gardener in March/April and then again in May/June and receive further tips on how to ensure a bumper crop. And in July, they head to the market to sell their produce, and to meet the mayor!
Key Tasks include:
· Assist with recruitment of eight schools to take part in Young Marketeers
· Build and maintain relationships with teachers, teaching assistants and senior leaders to ensure the smooth running of the project
· Build and support relationships with contacts in partner organisations
· Schedule, organise and deliver
o One assembly in each school
o Two food growing sessions in each school
o One market trader training session in each school
o Market Day in the city centre in July for all schools
· Maintain accurate records relating to the programme
- Complete monitoring and evaluation forms in accordance with instructions from our Evaluation team
- Take photos of workshops and events where possible
- Keep Project Coordinator fully updated on progress
· Keep up to date with safeguarding requirements and reporting procedures
- Maintain the ethos of the charity and positively promote our work at all times
Person specification
Essential
· Experience of delivering food growing sessions to children
· Knowledge of fruit and vegetable growing
· Excellent administrative and organisational skills with great attention to detail
· Excellent IT skills including excel, word and email
· Experience of building relationships with partner organisations and individuals
· Ability to work in a team, and seek help when needed
· Self-motivated and optimistic with a can-do attitude
Desirable
· Experience of working for a charity or not for profit organisation
· Experience of working in primary schools and engaging children
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a strategic thinker with a hands-on approach to finance? Do you want to use your skills to make a real difference in people’s lives?
The Organisation
Canopy is an award-winning, pioneering self-help housing organisation based in inner-city Leeds. We bring empty homes back into use, support homeless families, train volunteers in construction skills, and help diverse neighbourhoods thrive. We are a Charitable Community Benefit Society with a strong social mission and a collaborative, values-driven culture.
The Role
We are looking for a Finance Manager to lead our financial planning, reporting, and compliance, whilst supporting operational excellence. This is a key leadership role, working closely with the Chief Executive and Senior Management Team to ensure the smooth running of our internal infrastructure.
Please visit our website for our full Job Description and Person Spec.
Key Responsibilities include:
Finance
- Lead all financial planning, budgeting, forecasting, payroll, and reporting activities.
- Oversee cash flow, accounting, and audit functions.
- Ensure compliance with financial regulations and internal controls, including bank and credit card reconciliations.
- Produce monthly expenditure reports to assist the Senior Management Team.
- Produce quarterly management accounts for Board and Lenders.
- Prepare the annual financial statements and oversee the audit process.
- Ensure financial and regulatory returns are submitted in a timely manner.
- Provide strategic financial insights to the Board, Chief Executive, and Senior Management Team, driving sound decision-making, procurement decisions, business planning, fundraising and value for money.
- Maintain accurate, up-to-date records of Canopy’s tenants’ rent accounts, preparing and issuing statements as required by the regulator.
- Establish and maintain working practices that would comply with the Regulator of Social Housing’s Economic Standards
- Ensure contractors, suppliers, petty cash accounts, and volunteer expenses are paid in a timely manner.
Administration & Operations
- Supervise the bookkeeper.
- Manage the IT Support Contractor, ensuring they maintain data integrity, security, and availability across the organization.
The Person
Essential Criteria
- Professional accounting qualification (e.g., ACCA, CIMA, ACA) or equivalent experience.
- Proven experience in financial management, including budgeting, forecasting, and reporting.
- Experience of managing audits and preparing statutory accounts.
- Experience of working in a senior administrative or operational role.
- Experience of managing or supervising staff and/or contractors.
What we offer:
- Flexible working arrangements and hybrid working
- Generous holiday entitlement, with the option to buy or sell leave
- A supportive, inclusive, and purpose-driven team
- The opportunity to be part of a unique and impactful organisation
- Casual dress in the office
We empower people who are homeless to transform empty houses in Leeds into homes and become part of a community
The client requests no contact from agencies or media sales.
Key information
Location: Manchester, Bristol, Newcastle, Nottingham, or London
Hours: 37.5 hours per week (full time)
Start date: ASAP (we are happy to work with notice periods)
Duration: Permanent
Salary: £31,830 - £35,280 per annum if based in London. £29,175 - £32,625 per annum if based in Bristol, Manchester, Newcastle or Nottingham, plus a £312 yearly tax-free work from home allowance.
Application deadline: 12 noon, Monday 10th November 2025
The application for this role will consist of a written application; a telephone interview; and an Assessment Centre (via Zoom).
Assessment Centres will take place week commencing 1st December and will consist of an interview and a task relating to the role.
About upReach
Do you think that your socio-economic background should determine your career prospects?
upReach’s vision is of a society in which everybody has an equal opportunity to realise their full career potential. Our work is important because right now a student from disadvantaged background who gains a first-class degree from a top university is less likely to secure an elite job than a more privileged student with a 2.2.
We are an award-winning charity employer working to address this issue in partnership with employers and universities. We help undergraduates from lower socioeconomic backgrounds achieve their career potential by providing an intensive programme of support that addresses socio-economic barriers to graduate employment.
To find out more about our work, visit our website and read our Annual Report, and Impact Report.
ROLE SUMMARY
This role will be pivotal in devising, executing, and evaluating impactful marketing and communication strategies that resonate with key audiences and advance upReach's mission of transforming social mobility in the UK. The successful candidate will split their time between PR and external affairs (50%) and marketing campaign development and delivery (50%), with flexibility to adjust based on organisational priorities.
Reporting to the Senior Marketing and Communications Manager, and closely collaborating with the Junior Marketing and Communications Manager on specific projects, focussed on increasing press coverage, creating compelling marketing materials, and delivering impactful campaigns. You will work closely with the wider team to ensure all communications align with upReach’s brand, with the ultimate aim of championing upReach's mission to transform social mobility in the UK. You will also support upReach in fulfilling our 2024-27 strategic objectives.
CORE RESPONSIBILITIES
PR, External Affairs & Policy:
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PR Strategy: Contribute to the development and implementation of a PR strategy to raise awareness of upReach and the cause of social mobility, secure new partners/funders, and attract student applicants.
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Media Content: Create press releases, opinion pieces, blogs and research that reflect the charity’s policy positions on key social mobility issues, and keep upReach website up to date with the latest coverage and articles.
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Impact Monitoring: Track and quality score incoming press coverage to analyse performance and adjust strategies based on incoming insights, pro-actively securing additional backlinks.
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External Stakeholder Management: Help respond to incoming media inquiries, ensuring timely responses and distribution of materials. Cultivate relationships with journalists, media outlets, influencers, other social mobility organisations, and other key stakeholders to expand upReach’s visibility, updating the CRM and journalist database accordingly.
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Media, Policy and Research Monitoring: Track and respond to relevant social mobility and education-related policy changes in the UK, ensuring upReach has an active voice in these discussions where appropriate and disseminating key updates to the wider team.
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Award Submissions: Support the identification and submission of high-quality award entries to build upReach’s profile across key target sectors.
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Crisis Communications: Support in the preparation of responses to any external inquiries or crises, ensuring upReach’s reputation is protected.
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Patron and Ambassador Research: Assist in the research of potential high-profile ambassadors for upReach, ensuring they align with our mission and values.
Marketing Campaigns:
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Student Attraction: Support the delivery of upReach’s student attraction strategy to raise awareness of upReach amongst eligible undergraduate students.
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Campaign Support: Assist in the planning and execution of multi-channel marketing campaigns that drive engagement with beneficiaries, partners, donors, and funders.
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Content Creation: Work closely with the marketing team to produce compelling digital and print content, including case studies, social media posts/templates, blogs, email campaigns, videos and more.
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Brand Consistency: Assist in reviewing external-facing materials to ensure they align with upReach’s brand guidelines, tone of voice, and key messages. Act in a consulting role to support the successful delivery of Associate-focussed communications.
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Marketing Asset Management: Maintain a comprehensive inventory of marketing materials, ensuring resources remain up-to-date and relevant, while monitoring distribution amongst the team.
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Monitoring and Evaluation: Assist in reporting on the success of campaigns using tools like Google Analytics and social media insights.
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Collaborative Marketing: Collaborate with other charities, higher education institutions, and student societies, to develop co-marketing opportunities that expand programme reach among target student audiences.
Other responsibilities:
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Manage the External Affairs rotation to help one member of the Future Charity Leaders Programme (FCLP), upReach’s internal graduate scheme, to learn more about this area of the charity.
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Continue to develop skills, knowledge and best practice that will enable you to excel in the role, including training on pitching to the media, crafting compelling content and building press relationships.
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Undertake other marketing, communications or administrative tasks that are required within this role.
Please note that it is not possible for the job description to cover the exhaustive list of responsibilities of your role due to the varied nature of the role. The job description aims to provide an overview of your remit.
SKILLS AND EXPERIENCE
We are looking for someone who is passionate about social mobility and believe that background should not be a barrier to graduate employment.
To be successful, you would ideally have experience in marketing and communications, particularly in executing PR and policy strategies, facilitating media relations and/or running successful communications campaigns. While not required, experience within a charity, social impact or education-focused organisation would also be highly beneficial for this role.
Required skills:
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Written Communication: Ability to write in a clear and persuasive way that breaks down complex issues into digestible content (e.g. press releases, social media posts and newsletters). Excellent verbal communication for networking, media relations, and public speaking.
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Creativity and Storytelling: Strong creative flair to develop engaging content and narrative that resonate with different audiences across digital and traditional platforms.
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Media Knowledge: Good understanding of the media landscape, with experience in managing media contacts, securing coverage, and building relationships with the press.
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Attention-to-Detail: Strong eye for detail, including excellent proofreading and editing skills, to ensure high-quality, error-free content.
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Brand Awareness: Understanding of how to promote and protect upReach’s brand reputation and the importance of maintaining brand-compliant messaging across all platforms.
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Project Management: Strong organisational and project management skills, with experience handling multiple tasks and deadlines simultaneously. Ability to quickly adapt to changing situations, including responding to media inquiries or handling unexpected challenges.
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Pro-activity: A proactive attitude and an ability to suggest, research and implement new ideas to achieve our organisational objectives.
Desirable (Not Required) Experience:
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Hands-on experience with some or all of the following tools/software:
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G-suite
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Zoom
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Canva or similar design software.
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Mailchimp or similar email marketing software.
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Website content management systems (CMS).
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Bigin, Zoho or similar customer relationship management tools (CRMs).
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Trello
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Knowledge of GDPR compliance.
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Knowledge of regulations around charity communications, including compliance with data protection laws and ethical storytelling.
COMPETENCIES
In general, Senior Officer level involves you demonstrating more leadership capabilities than in an entry-level position. This includes having ownership of a new area (press/PR), and demonstrating an ability to informally lead and have positive influence on the wider team. We will be looking for you to demonstrate that you can plan ahead, proactively anticipate upcoming projects or risks, and problem solve independently.
Please see below a summary of the key competencies required for this role:
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Motivation (2) - Shows self-motivation to increase upReach’s impact, and develops an understanding of team strengths in order to provide support to the wider team where needed.
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Leadership (2) - Takes responsibility for leading on set projects, creating a supportive environment for any others’ working on the project, and inspiring the wider team by keeping them informed on progress.
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Continuous improvement (2) - Pursues this continuously, focusing on developing specific skills needed in your own role, actively implementing any learnings from training, and measuring your own performance.
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Planning and organising (2) - Organising own work effectively, including scheduling, prioritising, setting and communicating realistic timeframes, and negotiating successfully when faced with multiple requests / working on collaborative tasks.
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Problem solving & decision making (2) - Being the key problem solver within area of responsibility, using experience to analyse problems from different angles, including getting input from others, asking questions and using data before making decisions
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Innovative (2) - Proactively suggestions to improve team’s current working methods, applying own knowledge and expertise to solutions
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Management (2) (rotations)- Able to give clear instruction and lets people know what’s expected of them in collaborative work or in area of leadership, and able to manage partnerships / external relationships effectively
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Commitment to social mobility (2) - Has developed an advanced understanding of social mobility and complex concepts within the field, and can articulate upReach’s role within this to external stakeholders
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Communication (3) - Express ideas effectively and sensitively, confidently handling challenging conversations, and leading meetings and sessions where appropriate.
Team Culture & Benefits:
We offer:
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Flexible and hybrid working.
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Statutory Holiday Entitlement of 25 days and bank holidays. This increases to 2 additional days after 2.5 years and then to 3 additional days after 5 years of working with us.
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Birthday leave and Voluntary leave
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Enhanced Parental Leave beyond statutory requirements for all team members.
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3% Pension Contribution, which increased to 5% after 5 years of working with us.
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Cycle-to-work scheme.
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Monthly socials and annual wellbeing days
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Dedication to Staff Wellbeing through our Employee Assistance Programme and Mental Health First Aid Training.
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Personal Development Budget, activated after 6 months in the role.
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The opportunity to participate in our fantastic staff networks:
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Disability and Inclusion Network
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Diverse Roots Network
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Green Network
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LGBTQ+ Network
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Mindfulness Network
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Parents and Carers Network
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Ready to apply?
We are committed to making our recruitment process inclusive. All applications will be blind screened, and our job packs are available in Braille, large text or another format upon request. We can provide reasonable adjustments throughout our recruitment application process and on the job, and we'll always endeavour to be as accommodating as possible.
Applications close on Monday 10th November at 12:00 noon.
Equal Opportunities
At upReach, we are committed to being an equal opportunities employer and do not discriminate in employment matters on the basis of race, ethnicity, religion, gender, age, disability, social background or any other protected class. We celebrate and value the diverse perspectives that people from all backgrounds bring to our team. We are passionate about creating a workplace that is inclusive and reflects the diversity of communities across the UK. Thus, we encourage applications from individuals from underrepresented groups, including Black, Asian and other ethnic minority backgrounds, those with disabilities, those who are care-experienced, those from low socio-economic backgrounds, and those who are LGBTQIA+.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
In this exciting role you will work within the small Communciations & Fundraising Team to maximise income generation from individual givers through your ability to manage outstanding supporter care, accurate database management and targeted marketing via email, post, and social media.
You will hold key responsibility for ensuring the accuracy of all our fundraising and marketing data and be responsible for ensuring the correct targeting of all marketing approaches. You will work closely with, and in support of all other members of the Fundraising and Communications teams. If you have experience of managing volunteers, all the better.
You will conduct and present excellent analysis on all marketing activity with clear recommendations for improvements to fundraising communications alongside donor/donation and database management.
Using your CRM and database knowledge, you can play a key role in the management of donor management but also the wider data support for the charity. it is an exciting time at Doctors of the World, with a diverse portfolio of projects supporting those who are excluded from health in the UK.
Benefits include:
- 28 days annual leave per annum (addtional days off for birthday, volunteering and religous festivals).
- Active Flexible Working Policy.
- Employer pension contribution scheme.
- Cycle to work scheme
- Eye testing
- Blue Light Card membership
We work tirelessly to empower excluded people to access healthcare.
The client requests no contact from agencies or media sales.