Training and development services manager jobs

Do you share our dream of a UK where poverty is a thing of the past? 

Founded in 2019, the Poverty Truth Network believes that this can only happen when those most impacted by poverty are at the heart of the movement to end it. Our specific contribution brings together people experiencing poverty with those with responsibilities for alleviating it. “Nothing About Us Without Us Is For Us.” 

Thanks to funding from the National Lottery Community Fund, we are recruiting for an Operations Manager who will be responsible for the day-to-day operations of the Poverty Truth Network, including the oversight of systems, staff performance and finances. 

You will be a highly motivated person with a clear leadership record; dedicated to social justice; with a proven track record of operational delivery, including financial, administrative and governance management.

Key tasks of the role:

• To form part of the Core Leadership Team, providing overall strategic leadership across the Network 
• To lead on the financial management of the Poverty Truth Network, including the delivery of Management Accounts and the production of an annual budget
• To manage the Operations Team, setting clear goals and objectives linked to the Strategic Plan
• To lead on and establish the appropriate processes to ensure high levels of staff performance and development, including appraisals and performance management 
• To develop, and where necessary implement, administrative systems which ensure effective, efficient and safe practice across the Network
• To ensure that the Network operates in line with its charitable purposes, overseeing changes to its constitution as and when necessary
• To regularly update the Charity’s policies and procedures, ensuring compliance with the relevant regulations / legislation, providing advice to the Director and trustees as appropriate 
• To oversee the production and sharing of papers for trustees in an organised and timeous manner
• To oversee the effective running of online and in-person meetings and events for the Network, liaising with other teams as appropriate
• To lead on the delivery of the Network’s Support Grant Programme
• To deputise for the Director as and when required
• Undertake other activities as needed dependent on jobholder’s knowledge, skills and experience

This role involves working from home with some travel.

Greater Together Manchester are looking to appoint a Social Justice Development Worker to join our team and champion social justice across the Diocese of Manchester. You will be part of a knowledgeable and dedicated team working on a range of social justice initiatives that look to change the lives of people all across the region.

We are looking for someone who is passionate and committed to social justice, who can take the lead on innovative project development, training and community development to help us deliver our programme to revitalise church-based social justice.

About Greater Together Manchester

Greater Together Manchester (GTM) is a visionary local charity which seeks mobilise communities across Greater Manchester, supporting churches and grassroots community leaders to create and develop social justice projects, to take on leadership roles and to engage with decision makers in order to tackle chronic issues of deprivation and disadvantage in their neighbourhoods. We also directly deliver a number of our own front-line services when this is the best way to tackle an urgent, acute need.

Founded as a joint initiative between the Diocese of Manchester and Church Urban Fund in 2015, Since 2015, GTM has supported 271 local community groups, provided training and support to 609 and grassroot community leaders and volunteers, secured more than £500,000 for local community initiatives, and supported 14,188 beneficiaries via our projects and programmes

It is an exciting time for GTM as we are creating our new strategy that will shape our mission and programmes of work over the next few years.

Purpose of the post

To encourage the development of local churches’ response to poverty and social justice across the Diocese of Manchester, with a focus on developing sustainable projects that look to address the root causes of poverty.

To identify and link with existing community groups working on issues relating to poverty and social justice.

To help parishes work together with other sectors and stakeholders, encouraging collaboration and partnerships.

To encourage a movement for change, encouraging churches to engage with practical action, advocacy and systems change.

Main Duties and Responsibilities

Strategic Development and Delivery

• Work with the CEO of Greater Together Manchester to develop a work plan for engaging with existing parish based social justice projects and initiatives, with a focus on shifting from crisis response to prevention.
• Provide a range of development support to new projects and initiatives.
• Be the contact person for parishes seeking advice and support on addressing issues of social justice.
• Keep up to date with the work of national, regional and local organisations and charities that work in this space, as well as keeping up to date with government policies, initiatives and communicating these effectively to parishes and communities. 
• Develop effective monitoring and evaluation systems that demonstrate the impact of GTM’s development work.

Revitalisation and Promotion of Church-Based Social Justice Work

• To be an informed and knowledgeable advocate and champion for issues of social justice.
• To meet with leaders from churches across the Diocese to assess their social justice work and offer support and guidance where necessary.
• Raise the profile of church based social justice initiatives and project across the Diocese and amplify the effectiveness and impact of the work of churches in tackling social injustice.
• Support parishes and church-based projects with the monitoring and evaluation of their work, allowing them to demonstrate their impact more easily and accurately.
• Develop relationships with local, regional and national funders.
• Support the delivery of the relevant training for churches across the Diocese on topics relating to social justice.
• Maintain accurate records of development activity with parishes and support parishes to record the impact of their activities.

Promote Effective Networking and Collaboration

• Develop networks of support around social justice issues, acting as a convener, bringing churches together to learn from one another, promoting good practice and encourage peer-support.
• Act as the Regional Coordinator for the Places of Welcome initiative.
• Develop good working relationships with other agencies addressing poverty both locally and nationally.
• Encourage churches to work together with other community groups, charities, and the public/statutory sector to address local issues

Other

• Raise the profile of GTM across the Diocese, encouraging parishes to engage and support our wider work.
• Work with the CEO and other relevant staff members to maintain and develop our relationship with Church Urban Fund and the Together Network.
• Prepare written reports to the Board of Trustees, funders and other partners as required.
• Build relationships with those in similar roles ecumenically.  

Person Specification

Experience: 

• Experience of working with church and community-based groups and projects
• Track record of building successful partnerships and working relationships with people at all levels, including people with lived experience
• Experience of working with volunteers and grassroots community leaders
• Facilitation and presentation skills, with the ability to lead workshops, training sessions, and discussions
• Experience of developing and implementing robust monitoring and evolution frameworks and keeping accurate records
• Experience of business planning and marketing
• Track record of supporting church and community-based groups to secure funding

Knowledge: 

• Strong understanding of social justice issues
• Knowledge of the faith and church sector, in particular the Church of England
• An understanding of the key role that churches play in their local communities and a commitment to promoting social justice as a core part of Christian mission
• An understanding of Christian Theology, with the ability to facilitate theological reflection in parishes

Skills: 

• Self-motivated with the ability to work proactively, flexibly and independently, and to encourage and motivate others
• Excellent organisational skills, including time management and the ability to prioritise your workload
• Ability to work with complex situations, to problem solve and exercise sound judgement to deliver positive outcomes
• Excellent interpersonal skills, with good emotional intelligence
• Fully computer literate, proficient in the use of Microsoft Office (Excel, Word, PowerPoint, Teams)

Attitude: 

• Willingness to work flexibly, with some evenings and weekends
• A commitment to the vision and values of Greater Together Manchester
• A commitment to Equality, Diversity and Inclusion in all areas of work

Other: 

• Full driving license and access to a car

At Oasis we aspire to work in partnership with sanctuary seekers to deliver holistic services and activities that support their flourishing in Wales

We work each day to meet increasingly complex challenges and amplify our community’s voice to ensure all people seeking sanctuary can influence the systems that affect them, have access to crucial information, a safe space, and a warm, welcoming community.

Job Title: Participation Worker

Hours: Full-time

Contract length: 4 year funded post

Salary: £26,208

Reporting Manager: Project Lead and CEO

About the role

As a participation worker, you will work with The Dreamers, a co-produced project that aims to improve the mental health of young (16-25 year old) refugees and asylum seekers.

The project is delivered through a partnership between Oasis, TGP Cymru and Cardiff and Vale Health Inclusion Service (CAVHIS) along with the young people. The partnership project is hosted by Oasis and funded by The National Lottery Community Fund.

This job is for you if…

You are a committed and passionate individual. This participation role will provide participation and mentoring opportunities to young people aged 16-25. Via participation you will enable and empower them to ensure their voices are heard and bring about positive change, to increase levels of confidence, and to encourage their ability to self-advocate. You will seek and promote new and diverse participation opportunities for young people, to encourage inclusion and personal development. You will help young people understand processes and systems which affect them and support engagement in a range of activities to improve wellbeing and resilience, combat isolation and encourage integration.

To apply, please fill in the application form by the 26th May 2025. Please note, we will not accept CVs in lieu of a form.

We welcome applications from those with lived experience of the asylum system.

Are you a highly organised and reliable finance professional with experience in the charity sector? Do you have a passion for supporting impactful work and ensuring financial sustainability? If so, we’d love to hear from you!

The Florrie is seeking a Finance Officer to join our team and play a key role in managing the day-to-day finances of our vibrant organisation. As a Grade II listed Victorian building at the heart of Liverpool for over 130 years, The Florrie has a rich history of serving as a social, cultural, educational, and charitable hub for the people of South Liverpool. With a refreshed organisational structure and exciting plans for the future, we are looking for someone who can help maintain financial strength to support both our charity and commercial activities.

For more information on this role please find the full job pack attached.

Key Responsibilities

• Oversee day-to-day financial operations, maintaining accurate records for both charity and trading activities.

• Manage payroll, process payments, and handle VAT, Gift Aid, and bank payments in collaboration with the Chief Operations Manager.

• Monitor expenditure across all projects, ensuring financial efficiency and preparing financial reports for the CEO and Trustees.

• Lead the preparation of the annual budget, review spending, and provide financial advice on risks and obligations.

• Ensure compliance with governance and financial best practices, including managing bank reconciliations and petty cash.

• Develop and implement finance policies, systems, and internal controls in alignment with the charity’s strategic direction.

• Support fundraising efforts by managing budgets for events, grants, and donor campaigns, and assisting with financial reporting for funders.

Essential Requirements

• Fully qualified accountant with experience in the charity sector.

• Strong communicator, able to present financial information to the Board and external partners.

• Skilled in budget planning, financial strategy, and operational finance management.

• Passionate about supporting charitable missions and contributing to the success of a historic organisation.

Benefits

The Florrie is a much-loved community hub with a proud history. When you join our team, you’ll be part of a passionate, down-to-earth team that values collaboration, creativity, and community. 

In return, we offer:

• Pension scheme

• Discount in our on-site cafe

• On-site parking

• Development and training

• Access to free wellbeing activities such as yoga, keep fit, walking group, gardening

If you’re ready to take on a meaningful role where your skills will make a difference, apply today!

Hours: 37.5 hours/week (1 FTE), Part time or Job share applications welcomed

About Us

Citizens Advice Epsom & Ewell is a local charity that provides advice and information for anyone that lives, works or studies in Epsom and Ewell.

We deliver our service through as many different channels as we can to make sure we are accessible to everyone.  This includes face to face, phone, video conferencing, and email. The role is based in our Epsom office.

About the Role

This post will provide advice via a number of different channels including telephone, outreach and appointments. It is the main point of access for clients and provides a first response on the full range of advice issues including benefits, debt, housing, family and employment.  This adviser role offers great variety, providing holistic advice answering queries and supplementing existing advice, empowering clients to understand and assert their rights.

We are looking for a self-motivated, enthusiastic and organised team player.  No experience of working in the charity sector is needed but the successful candidate will have a keen interest in helping people in need no matter what their background. You will have effective communication skills and an ability to work pro-actively, both individually and within a team, along with being able to demonstrate effective computer literacy.

This is a great opportunity for someone looking to make a difference in people’s lives, supporting some of the most vulnerable people in society and helping them to find a way forward.

Closing date: 13th June 2025

Interview Date: 18th June 2025

About Global Health Partnerships

One billion people will never see a qualified health worker in their lives. For over thirty years, GHP has been working to change this, training health workers to build a world where everyone has access to affordable and quality healthcare. We do this by leveraging the expertise and energy of the UK health community, supporting health partnerships between hospitals, colleges and clinics in the UK and those overseas. 

From reducing maternal deaths in Uganda to improving the quality of hospital care for injured children in Myanmar, we work to strengthen local health systems and build a healthier future for all. In the past seven years alone, GHP has reached over 84,000 health workers across 31 countries in Africa, the Middle East and Asia in partnership with over 130 UK institutions and UK health workers who have contributed over 60,000 days of their time as volunteers. The programme has contributed to more effective and efficient health systems in low- and middle- income countries (LMICs).1 It also benefits the UK health sector through improved health professional competencies, motivation, health service innovations and global influence.2 GHP’s work is rooted in the Health Partnership Model. Health partnerships are long-term, institutional relationships between health organisations in the UK and their counterparts in LMICs, and are based on ideas of co-development, reciprocal learning and mutual benefit. Staff from UK health institutions volunteer their time developing and carrying out health systems strengthening activities at their LMIC partner institution, be that training, curriculum development, leadership and governance, etc. 

UFUQ project overview:

The project is strategically designed to uplift the health conditions of the Syrian population. It addresses critical elements of health workforce management and medical education in Syria, aiming for a transformative impact on health outcomes in the region. 

Specialized Medical Education Enhancement: 

UFUQ aims to enable targeted specialties in Syria to play a pivotal role in advancing medical education and practice. This encompasses a comprehensive review, update, and rollout of curricula, teaching, and assessment materials in emergency medicine, obstetrics and gynecology, and anaesthesiology. The project focuses on strengthening capacities in medical education, clinical/CPD areas, English language proficiency, research skills, and fostering scientific collaboration and partnership among and between faculties, residents, and international peers.

Rooted in the UFUQ philosophy, this intervention believes that by strengthening the systems and capacities for specialized medical education, the quality and accessibility of specialist health services will be markedly improved. The UFUQ project envisions a transformative approach contributing to the broader goal of achieving universal health coverage and delivering better-quality care in Syria. 

Objective of the Position 

The Technical Manager Medical Education will provide technical expertise to ensure the project and partners are all working to a shared vision for Post Graduate Medical education and that all are delivering within appropriate technical requirements and standards.  The position will coordinate with stakeholders, supervise technical staff, and ensure the program aligns with the project log frame and best practices in health workforce development and medical education. 

Key Responsibilities: 

• Ensure technical alignment of the UFUQ project with HRH strategies and medical education reforms in Syria. 

• Provide overarching technical leadership and guidance to ensure that all project’s Medical Education strengthening activities are aligned with international best practices in postgraduate medical education and health workforce development.

• Ensure technical coherence and alignment of project interventions with the log frame, theory of change, and objectives approved by the donor and Syrian partners. 

• Oversee the quality assurance of technical deliverables, including research, training curricula, and policy frameworks developed under the UFUQ project, and ensure their relevance, scientific validity, and GESI sensitivity. 

• Promote capacity-building efforts, and quality assure ToT programs for HRH actors at national and sub-national levels. 

• Lead the technical coordination and engagement with key stakeholders, including MoH, Syrian Board, academic institutions, professional associations, and international partners (e.g., RCOG, RCEM)., to strengthen technical collaborations within the UFUQ project and to ensure integration and complementarity across all project activities.

• Support the localisation of the Postgraduate Medical Education Diploma and other training efforts, guiding National partners (Center of Strategic Studies and Health training” and Syrian Board) teams in the adoption of the tools, standards, and accreditation systems. 

• Contribute to sustainability planning by supporting the development of Terms of Reference and standard operating procedures for the Specialties Technical Committees. 

• Represent the program in technical meetings with donors, MoH, and other HRH actors.

• Ensure that GESI is integrated across all tracks by supervising the GESI specialist, reviewing curricula and training plans, and leading the technical team in implementing inclusive strategies. 

• Promote mechanisms for feedback from women healthcare workers and residents, and ensure their needs are addressed in planning and implementation. 

• Support In-Country efforts for Monitoring, Evaluation, and Learning (MEL) to align with UFUQ project indicators and outcomes.

• Identify technical risks, bottlenecks, or inconsistencies in project delivery and propose corrective actions in coordination with the Program Lead and donor if required. 

• Provide rapid-response technical input when issues arise in curriculum roll-out, clinical mentoring, or institutional engagement. 

• Lead the design and planning of new or amended technical activities.

Qualifications & Experience 

• Advanced degree (Master or PhD) in Medical Education preferably with experience in developing postgraduate medical education programmes. 

• Experience working in a senior position in NGO context (Syrian context is preferred). 

• Previous experience in stakeholder coordination, policy analysis, and capacity building. 

• Strong understanding of GESI-sensitive approaches in health workforce planning and governance. 

• Excellent representational, written, and verbal communication skills in English and Arabic. 

• Organisational and administrative skills with sound IT skills (Word and Excel). 

• Strategic thinking and problem-solving skills. 

• Flexibility and adaptability to work independently in a small organisation and in a complex environment. 

All applications must be received with a CV and Cover Letter by 26th May at midnight. Applications received without either document will not be considered. 

PLEASE NOTE: the appointment of the position is dependent on donor funding

School-Home Support is a dynamic national charity working with children and families to maximise educational opportunities and improve life chances. We exist to ensure every child is able to be at school, ready to learn. Whatever it takes. We partner with schools and families to look beyond the classroom to understand and tackle the issues affecting children’s ability to be at school, ready to learn.

Trusts & Foundations Manager

Full-time, permanent contract

Location: Hybrid working, office based in Stratford, London. 

Salary:  £36,663 to £39,888, depending on experience.

Closing date: Friday 30 May at 5pm

1st Interview date: Week commencing 2 June

2nd Interview date: Week commencing 9 June

Please note that applications will be assessed on a rolling basis and interviews may be conducted outside the weeks stated above.

We are recruiting a Trusts and Foundations Manager to join our fundraising team. The post holder will be responsible for raising income from medium and large trusts and foundations giving five and six-figure grants. 

We are looking for someone with significant experience working in trusts and foundations fundraising, with a keen interest in our work to get children back in school and ready to learn. This role would suit someone who is looking to take the next step in their career. Additional support undertaking direct line management for the first time will be available if required.

This is an exciting time to join the team, with the opportunity to build on your current portfolio of existing and warm Trusts, some of which have supported School-Home Support for a number of years. You will need to be a confident, approachable individual with the ability to manage a busy, varied workload. With a keen eye for detail, you must also be able to write concise and persuasive funding applications and reports and build strong relationships, both internally and externally.

We are committed to maximising staff wellbeing and creating an inclusive, safe environment where everyone feels comfortable bringing their authentic selves to work. To find out more about our current initiatives and offerings, please view our EDI & Wellbeing initiatives here. 

As an employer we offer:

• Generous annual leave entitlement – 28 days and bank holidays

• Perkbox membership 

• Comprehensive employee wellbeing programme 

• Employee assistance programme

• Life assurance 

• Pension scheme

We are an equal opportunities employer and welcome applications from all sections of the community. 

School-Home Support​ ​takes very seriously the duty of care to safeguard and promote the welfare of children and is committed to ensuring that our safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice. Our safeguarding policy recognises that the welfare and interests of children are paramount in all circumstances. All roles at SHS are subject to an Enhanced DBS Check.

Rural Community Manager

An exciting opportunity for a dynamic, community-driven Rural Manager to lead rural development across Hertfordshire and help shape the future of sustainable countryside living.

Position: Rural Manager
Location: Hybrid, home-based with one day a week in the Hertford office.
Salary: £32,000 per annum
Hours: Full-time, 35 hours/week which may include some evening or weekend work as we operate a flexible working system.
Contract Type: Fixed term until 31 March 2026 (with strong potential for extension)
 

Closing Date:  Wednesday 11th June 2025 at 11.59pm

About the role:
As Rural Manager, you’ll lead a range of community-led projects that strengthen Hertfordshire’s rural infrastructure and support sustainable living. You'll be the key voice for rural communities, working directly with residents, local councils, and statutory partners to drive forward initiatives from concept to delivery and long-term sustainability.

Your work will span everything from facilitating rural housing projects to conducting Asset Based Community Development mapping, and from advising parish councils to managing grant applications and training sessions. This is a hands-on role with a meaningful legacy. Act as the voice of Rural Hertfordshire to statutory bodies, guiding policy decisions to incorporate and consider the unique needs of rural communities.

About you:
You’ll be a self-starter with a passion for rural life and community development. You will also bring:

• Experience in rural community work or development.
• A successful track record in partnership building and multi-agency collaboration.
• Experience with funding applications and project delivery.
• Excellent communication skills and a proactive, strategic mindset.
• A full UK driving licence and access to your own vehicle.
• Level 3 qualifications including A-levels or international Baccalaureate diploma, Level 3 NVQ, Level 3 National Diploma or Certificate, Advanced Apprenticeship or equivalent experience in a relevant field would be desirable.
• Knowledge of rural policy, asset-based community development, and digital communications would also be desirable.

About the organisation:

Our client is a respected community development organisation working to foster vibrant, inclusive, and resilient rural communities. This is a rare opportunity to make a tangible impact on people’s lives and ensure the unique voices of Hertfordshire’s rural populations are heard and acted upon. Based in Hertfordshire where they have helped communities and delivered projects and services for over 50 years to help improve life for both rural and urban Hertfordshire.

As the Rural Community Charity for Hertfordshire they work to raise awareness of the needs of rural communities, farmers and businesses. Bringing together people and communities, champion the disadvantaged and provide advocacy for minorities and excluded groups.

This is a great opportunity to shape a role going forward.

Other roles you may have experience of could include:
Community Development Officer, Rural Affairs Officer, Community Engagement Manager, Project Manager (Rural Development), Strategic Partnerships Manager, or similar.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Job Title: Head of Governance, Compliance & Risk

Working Hours: 22.5 hours per week (Flexible and part-time working offered by agreement)

Salary: £56,000 - £62,000 per annum (FTE)

Contract: Permanent

Deadline: Monday 16th June 2025

Telephone Screening: CV's will be considered as they are received.  Shortlisted applicants will be contacted by telephone in the first instance. 

Interviews to take place: Tuesday 8th and Thursday 10th July 2025

Location: Leeds Hospitals Charity offices with the option to work from home.

Do you want to work for a Charity that offers flexible working, training and development and a culture that is committed to the health and wellbeing of its employees? Do you have knowledge of corporate governance practices, standards and methodologies? Do you have experience of working alongside and supporting Boards and committees? If so, we want to speak to you!

Leeds Hospitals Charity

People are central to everything we do at the Charity.  Our home city of Leeds is multicultural, and we embrace its diversity. Difference is to be celebrated; it inspires innovation and makes us stronger. For us equality, diversity, and inclusion are fundamental principles. They underpin our goal to support the communities of the hospitals in Leeds.

Do you want to work for a Charity that offers flexible working, training and development and a culture that is committed to the health and wellbeing of its employees? Do you have knowledge of corporate governance practices, standards and methodologies? Do you have experience of working alongside and supporting Boards and committees? If so, we want to speak to you!

The Role

Reporting to the Director of Finance and Corporate Services, this role will play a pivotal role in ensuring that the Charity complies with relevant legislation and regulations.  The Head of Governance, Compliance & Risk will help maintain the ‘conscience of the charity’ to ensure that the Charity maintains public trust and executes its business in line with best practice. The role will be responsible for monitoring the compliance of legislative and regulatory requirements affecting the Charity and its activities.

The person will: 

· Facilitate the smooth operation of the Charity’s formal decision-making governance structures (including Committees reporting to the Board), ensuring that all Board meetings and all Board Committees are properly constituted and provided with clear terms of reference.

· Ensure the Charity complies with its Articles of Association and where appropriate drafting and incorporating amendments in accordance with correct procedures, including management of any governance issues for the Charity Commission. 

· Review and monitor procedures to ensure that the Charity complies with the requirements of the Charity Commission and charity legislation alongside other company law and Company House requirements.

· Maintain the following registers and respond to appropriate requests concerning information they contain: Members of the Board of Trustees, Trustees’ interests, Gifts and hospitality accepted and refused, Persons with significant control register and Governance of the Donors register (adherence to GDPR).

· Be responsible for facilitating the proper induction of Trustees into their role, advising and assisting them in their duties and responsibilities.

· Update and review governance policies and procedures and ensure their effective implementation.

· Design and develop mechanisms to ensure that there is a robust framework for compliance with legislative, regulatory and policy requirements and that this is in line with best practice.

· Provide advice to staff on compliance with legislation, regulation and policies. This includes researching and investigating matters, challenging existing practice and agreeing new ways of working where required.

· Lead on the Charity’s whistleblowing arrangements and support the ‘Freedom to Speak Up Champion’ in the investigation and management of whistleblowing matters.

· Design and maintain key registers and declarations in line with internal and external requirements. This will include the development of other key internal compliance registers, including those relating to contracts, complaints and policies.

· Manage the Governance, Compliance and Risk Officer to support the operation and logistics of the governance, compliance and risk related work. 

· Contribute, as a member of the Charity’s management team, to the wider strategic projects and developments. 

· Work flexibly to support any governance, compliance, risk and legal responsibilities or other duties commensurate with the post.

The successful candidate will have:

· Qualification in corporate governance or relevant experience. 

· Experience of servicing and supporting Boards and committees and advising on complex governance matters. 

· Detailed knowledge of corporate governance practices, standards and methodologies, and proven experience of their application. 

· Working knowledge of data protection legislation and its application.

· Outstanding communication, interpersonal and stakeholder engagement skills with the proven ability to build strong relationships and influence others.

· A high degree of personal integrity and the ability to work with tact, diplomacy and discretion.

Benefits:

· 27 days holiday a year plus bank holidays with the option to buy additional holiday.

· Flexible and Hybrid Working

· Volunteering Days

· Unlimited access to our online Learning & Development Portal

· Line Management Training Programme

· Pension scheme- 5% employer contribution

· Annual pay review

· Health & Wellbeing support including:

o access to an Employee Assistance Programmes and trained Mental Health First Aiders

· Life Insurance Protection

· Cyclescheme

· Car Lease Scheme

· NHS Blue Light Card and Discounts

The Hardman Trust supports people on long prison sentences to take their next steps in life. As the Head of Service Delivery your role is to make this a reality by overseeing the delivery of our operational programmes and services. You will be responsible for helping the team to the successfully deliver our four main areas of work:

• Our grants programme

• Our support programme

• Our directory (digital and book)

• Our penfriends programme

Over time, it will include other products and services developed to meet the needs of people on long sentences. This role has a strong focus on team management and development, helping us build staff capacity across our operations to deliver our goals.

Your key responsibilities are to:

1. lead a motivated, happy team 

2. work with colleagues to ensure day-to-day systems are in place for that team to deliver excellent results for long term prisoners 

3. develop and refine our programmes and services 

As an experienced team manager, you will have the ability to use your management and leadership skills to encourage joined-up working, come up with new ideas and approaches, and build a positive, values-based and solution-focused culture across a growing and changing organisation. You will help to ensure our programmes are delivered to a high standard, that they have a positive impact, and that they meet the needs of long-term prison leavers today. 

You are someone that likes to get things done and put necessary operational systems in place to allow great work to be done.  You are someone whose practicality and optimism inspires people in your team to do their best work and thrive in the organisation. You will work with our mission at the heart of what you do, with an eagerness to support those we are here to serve.

You will work closely with the CEO, Finance Manager, and Fundraising & Communications Manager. You will use your relationship building skills to connect The Hardman Trust to the broader CJS sector, raising awareness of our work, learning from others, and helping us to build partnerships.

With one eye on the day-to-day operational delivery of our work and one on the strategic horizon, you will play a key role in shaping and defining our future as we innovate and grow. 

Job description

1. Lead and manage the service delivery team

• Ensure excellent individual performance through regular one-to-one line management.

• Promote and facilitate impact across the team. Foster collaboration and effective communication across programmes.

• Foster a culture of learning, reflection, and professional development in alignment with organisational values and culture.

• Oversee safeguarding across the organization

2. Support operations across the SLT

• Write quarterly trustee reports on delivery impact and contribute to the annual report.

• Feed into fundraising bids and provide data and insights for funder reports as required.

• Build and nurture relationships (and formal and informal partnerships) across the Criminal Justice System (CJS) to promote the work of the Hardman Trust, expand our reach and enhance service delivery.

• Engage with other agencies to ensure best practice, improve sector knowledge and collaborate where it serves our strategic objectives.

• Model The Hardman Trust’s values and contribute to a culture of learning, teamwork, and development.

• Hold the delivery budget, working closely with the Finance Manager

3. Oversee programmes and services

• Develop and deliver the business plan, monitoring progress against objectives and addressing any delays or challenges.

• Ensure high-quality service provision that maximises impact for long term prisoners.

• Oversee the development and implementation of a volunteer strategy 

• Use ethical processes to collect and analyse feedback and data to assess and improve service impact.

• Develop the use of Salesforce to monitor and develop programme impact measurement across operational programmes.

• Unblock obstacles within services and programmes with a creative, solution-focused approach.

To undertake other duties and responsibilities commensurate with the role, as may be reasonably required by Hardman Trust or as a mutually agreed development opportunity. This Job Description will be subject to periodic review in consultation with the job holder.

Person Specification

Essential Experience

• Leadership and effective high-support, high-challenge line management

• Working within (or lived experience of) prisons or criminal justice settings 

• Strong knowledge of service delivery and impact measurement

• Excellent organizational, planning and communication skills

• Safeguarding knowledge and practical implementation

• Project / programme and budget management 

• Digital / remote work fluency

• Ability to write clear, succinct reports, emails and other key communications

• Designing, developing, or implementing programmes or services

 Desirable Experience:

• Contract management

• Volunteer management and best practice in this area

• Galvanising and supporting a remote team

• Stakeholder engagement and partnership development

• Salesforce or CRM development

• Strategy development

Personal Attributes

• Commitment to the mission and belief in the importance of specialist support for long-term prisoners

• Committed to anti discriminatory and inclusive working practices

• An adaptable, solution-focused, can-do approach

• A systems-thinker who can be clear and decisive and support people to make projects fly

• A team player who can navigate the demands (and celebrate the joys!) of small charities

• Skilled at building relationships across the organisation and beyond it

• Unfazed by leadership of a remote team

• Curious and open to learning
   

Circumstances

• The right to work in the UK

• The ability to gain prison clearance

• The ability and desire to work remotely

At over 200 acres, Crystal Palace Park is far larger than most urban parks. Beloved as a ‘back garden’ to many people in the surrounding neighbourhoods, it is also of national and international significance due to its design as the grounds to the Victorian architectural masterpiece, The Crystal Palace, and its rich, unique heritage, including the 170-year-old world-famous dinosaurs. Today, circa one million people visit the park every year; to relax and meet friends and family, take part in sports and physical exercise, enjoy world-class acts during summer festivals, or simply have a moment of peace and enjoyment of nature.

The Head of Commercial & Visitor Experience role offers the opportunity to join a young and growing registered charity at an exciting point in its evolution, and to help lead on establishing Crystal Palace Park as an exemplar in urban park management, community-led regeneration and cultural and heritage programming whilst restoring its position as one of the UK’s leading visitor attractions.

We are looking for an experienced commercial and visitor experience professional to join our friendly team in the new post of Head of Commercial and Visitor Experience, reporting into our trading board, Crystal Palace Park Events Ltd (CPPEL), and line managed by the Director of Park Management.

Responsible for achieving ambitious income targets, you will lead the  management, development and growth of key revenue generating activities including concessions, leases, retail, licensing, catering, markets and car parking activity (and excluding events and venue hire). Alongside this you will oversee the smooth running of the park as a visitor attraction, ensuring an excellent visitor experience and an accessible, warm welcome to all. 

You will be a creative and entrepreneurial team player with experience working in a visitor attraction, cultural, heritage or park setting and a proven track record in business development and income generation.

How to apply:

Please submit the required documents to jobs @ crystalpalaceparktrust .org with the subject ‘Role: Head of Commercial & Visitor Experience

Applications must be received by 2 June 2025 @ 10am

First round interviews will be held w/c 9 June 2025

Second round interviews to be confirmed.

All applicants must submit an Equal Opportunities Form

Crystal Palace Park Trust is an equal opportunities employer. We believe that our staff should represent the communities, organisations, and individuals that we work with and support. We welcome applications from all qualified individuals regardless of race, gender, age, disability, sexual orientation, religion, or nationality.

We thank all applicants for their interest.

As a Transport & Quality Manager, you will provide robust support to Brent Community Transport (BCT) in achieving its targets, financial duties, and delivering services in line with organisational policies and procedures. To be responsible for the provision of effective, high-quality training the coordination and facilitation of the Quality Management System.

The ideal candidate will have:

· Strong analytical ability

· Knowledge and experience related to vehicles, including transport legislation, vehicle maintenance, safety         scheduling, and incident investigations.

· Knowledge of Health & Safety legislation

· Excellent interpersonal and communication skills

· Senior management experiences

· A Category D 1 driving licence (essential)

· CPC Certification

If you are committed to reducing poverty in our communities, excited by our vision and ethos, and keen to use your debt advice experience to support those most in need, we would love you to consider applying for this role – it could be the best decision you ever make! 

The primary purpose of this role is to provide debt advice and money education on a case management basis and to support the provision of advice by volunteers. The post holder will be expected to manage their own cases and lead appointment sessions.

Ideally we are looking for someone with prior debt or social welfare experience, and who has experience of working with and supporting volunteers. However we will also consider employing someone as a trainee adviser if you are able to demonstrate that you possess the skills, maturity and determination to become proficient in this role. 

The role will be based in one of our branches in west London, but hybrid and remote options will be considered for the right candidate.

Crosslight Advice offers a comprehensive range of benefits to employees including access to a Health Cash Back Plan and EAP and is committed to offering comprehensive learning and development opportunities. Full and part time working options will be considered.

To find out more please see our Job Pack attached.

Do you share our dream of a UK where poverty is a thing of the past? 

Founded in 2019, the Poverty Truth Network believes that this can only happen when those most impacted by poverty are at the heart of the movement to end it. Our specific contribution brings together people experiencing poverty with those with responsibilities for alleviating it. “Nothing About Us Without Us Is For Us.” 

Thanks to funding from the National Lottery Community Fund, the PTN is recruiting a Partnerships Manager who will provide management and oversight of key partnerships essential to the delivery of the Network’s Strategic Plan, with a specific focus on the development and delivery of Regional Hubs.

You will have experience of establishing and delivering partnerships; dedicated to social justice; a commitment to collaborative working; and proven management experience.

Key Tasks

• To form part of the Core Leadership Team, providing overall strategic leadership across the Network 
• To manage the Partnership team, setting clear goals and objectives linked to the Strategic Plan 
• To lead on the development and support of Regional Hubs, including support with grant funding and income generation
• To act as the primary point of contact with Regional Hubs, for initial enquiries and ongoing relationships, including with staff and trustees
• To provide oversight of the Network’s Parliamentary work in Westminster and across the devolved administrations
• To oversee the Network’s Learning & Evaluation framework, offering insight and advice as appropriate, ensuring that agreed activities are delivered on time and in budget 
• To be the primary point of contact for partners working alongside the Network to deliver change in line with its Strategic Plan
• To recruit external partners to participate in the Mutual Mentoring programme
• To liaise closely with members of the Amplify Team in the development of national partnerships
• To develop and support work with creative partners to highlight the resilience of those struggling to overcome poverty
• To deputise for the Director as and when required
• To undertake other activities as needed dependent on jobholder’s knowledge, skills and experience

This role involves working from home with some travel.