Training team leader jobs in Abbey wood, greater london
Member Relationship Manager
Location: Home or hybrid option
Hours: 4 or 5 days a week
Salary: £36,791 (full time equivalent)
Accountable to: Head of Strategic Communications
Responsible for: Membership Officer X1
DBS Eligibility: Basic DBS check
Closing Date: 28th June 2026
Interview Date: 7th July
About the role
Join a charity that’s passionate about safeguarding children and vulnerable adults. If you want your work to have a real-world impact, this is the role for you.
What You’ll Do:
You'll head up our Membership team, responsible for new and existing members. This is a front-line role where you’ll:
- Grow and develop membership by identifying, engaging and converting new member organisations, building a strong pipeline of opportunities and increasing membership income.
- Manage and strengthen member relationships to maximise engagement, retention and progression across Thirtyone:eight's tiered membership offering.
- Lead membership operations and performance through effective use of CRM data, reporting, budgeting, process improvement and line management of the Membership Officer.
- Champion the membership proposition by collaborating with internal teams, developing strategic partnerships and representing Thirtyone:eight at events, conferences and networking opportunities.
This role offers an exciting opportunity to combine relationship management, business development and strategic leadership to grow Thirtyone:eight’s membership community, strengthen engagement across churches and Christian organisations, and support the charity’s mission of creating safer environments for vulnerable people.
Why You’ll Love Working Here:
- Purpose-driven work: Everything you do helps protect children and vulnerable adults.
- Flexible working options: Balance your life and work with hybrid arrangements.
- Professional growth: Opportunities to learn, innovate, and lead.
- Supportive culture: Join a friendly, collaborative team that values your ideas.
If you enjoy delivering excellent customer service, handling detailed processes, and contributing to work that makes a meaningful difference, we’d love to hear from you.
Main Responsibilities
1. Lead the active recruitment of new members with a particular focus on decision-makers and leaders.
2. Build, manage and progress a membership pipeline, using proactive activity, referrals, events, partner networks and existing organisational data.
3. Use Thirtyone:eight’s membership database to identify prospective organisations, map trends and growth opportunities aligned with our tiered membership model.
4. Initiate and lead conversations with prospective members, articulating the value of membership clearly and confidently, responding to questions and handling objections appropriately.
5. Manage relationships with existing member organisations, ensuring they understand and experience the value of their membership.
6. Identify opportunities to grow value within existing accounts, including movement between membership tiers or increased engagement with services.
7. Work with the Head of Membership and Finance & Business Manager to develop systems and processes that support effective relationship management and growth.
8. Contribute to the ongoing review and development of Thirtyone:eight’s membership offer, ensuring it remains relevant, clearly articulated and aligned with member need.
9. Collaborate with internal teams to ensure a joined-up member journey from first contact through to ongoing engagement.
10. Ensure staff and volunteers across the organisation are well equipped and confident to promote the benefits of membership.
11. Represent Thirtyone:eight, its Christian ethos and safeguarding mission at external events, exhibitions, networks and conferences.
Specific Responsibilities
- Line manage the Membership Officer, providing supervision, support and clear objectives aligned to recruitment and relationship management priorities.
- Work with the Membership Officer to embed an effective membership account management structure that develops member relationships at the appropriate level with key clients.
- Work closely with the Communications Manager to shape and deliver member communications that support recruitment, retention and progression across membership tiers.
- Produce regular, insightful reporting on member recruitment,retention and churn, pipeline health and activity, and performance against agreed targets.
- Ensure staff and volunteers across the organisation are properly equipped to promote the benefits of membership.
- Work collaboratively as part of Thirtyone:eight’s management team to support the delivery of the organisation’s strategic objectives.
- Identify and develop opportunities to work with partners and networks that can support membership growth and visibility.
- With the head of department and finance team to set the annual membership budget and ensure all spend is within budget, appropriately accounted for, and that maximum return on investment is achieved.
Person Specification
A) Essential Personal Characteristics and Qualities:
- Humility - Having a modest view of your own importance.
- Integrity - The quality of being honest and having strong moral principles.
- Openness - Acceptance of, or receptiveness to change or new ideas.
- Collaborative - Involving two or more parties working together.
- Solution-focused - Concentration in problem solving or dealing with a difficult situation.
- Learning - Knowledge acquired through study, experience, or being taught.
- Creative - Having good imagination, thinking differently, or having original ideas.
- Fair - Treating people equally without favouritism or discrimination.
- Committed - Dedicated to a certain course, cause or policy.
- Passionate - Having or showing strong feelings or beliefs.
B) Essential Experience:
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Sales and marketing experience with good relationship/account management experience.
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Experience of using a CRM system to manage and analyses data and record activities. (Knowledge of MS Dynamics desirable).
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Relevant experience of managing and developing relationships with churches, Christian faith-based organisations, or charities, to increase engagement.
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Experience in developing and embedding of processes and procedures to ensure high levels of customer service are monitored and maintained across an organisation.
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Experience of line managing a team of staff and volunteers as well as working with external agencies.
- Comfortable working to targets and being accountable for outcomes.
C) Essential Abilities, Knowledge & Motivation:
These are the skills we regard as essential for the role:
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A strong working knowledge of churches, Christian faith organisations and charities.
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Ability to communicate professionally and effectively at all levels of an organisation.
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Motivated to continually improve on past success and to challenge the status quo.
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Excellent interpersonal skills, including the ability to engage an audience.
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Self-motivated, resilient and outward-looking
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Ability to build strong, professional relationships with contacts of the charity.
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Ability to work as a team member with colleagues and across departments.
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Good IT skills (MS Office applications as a minimum) with analytical capability.
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An ability to travel independently; both regionally and nationally as required.
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Knowledge and understanding of Equal Opportunity and Anti-discriminatory practice.
- Willingness to promote and participate in relevant training and CPD.
- Ability to identify with and accept the aims and objectives of the charity and statutory and other professional guidance as appropriate.
Independent and thought-leading, we equip organisations, churches, other faith groups, individuals and government with safeguarding tools they need



The role
We’re seeking a Senior Trusts Manager to join our fantastic Philanthropy and Partnerships team on a 14-month maternity leave contract. The ideal start date for this role will be between 3rd-19th August 2026 to ensure a handover with our Senior Trusts Manager.
- You will lead on the development of our Trusts and Foundation income stream, expertly stewarding our warmest donors and building the pipeline for long term growth.
- You will work collaboratively across the organisation to unlock multi-year funding opportunities
- You will inspire and develop the Trusts team, fostering a positive culture while ensuring targets are met
About You
- You are an excellent relationship fundraiser, able to build meaningful, long term relationships with family trusts, institutional foundations and people affected by pancreatic cancer
- You are a data driven person who uses insights to drive strategy, foster growth and maximise opportunities
- You are a team leader, able to support your team and inspire them to do their best work.
If this sounds like you – we’d love to hear from you!
About working for us
This is a fast-paced organisation that is committed to making a difference.
Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate role. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and matters.
About us
We are Pancreatic Cancer UK. We go above and beyond for everyone affected by this disease.
Right now, half of people with pancreatic cancer die within three months of diagnosis. Families are left with only hope to hold onto. They need more. So we do more.
We bring more break throughs through research, more change through campaigning and more support through our expert nurses.
We make more noise because people have gone unheard. We are relentless because the disease is ruthless. We care more because people feel forgotten.
Because people with pancreatic cancer need more than hope.
Underpinning this vision are our three values:
- Courage
- Compassion
- Community
We cannot achieve our vision without employing people who are committed to our vision, strategy, and values.
At Pancreatic Cancer UK (PCUK) our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported. We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices.
We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents our intent; therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector.
Safeguarding
PCUK is committed to safe and fair recruitment processes that safeguard and protect those we work with, support and serve. We make sure all our staff are selected, vetted (DBS/Criminal record checks where appropriate), trained, and supervised fairly and to a high standard so that they can provide safe, effective and compassionate care. Where we work with volunteers, we extend the same support in order to ensure that they are working within our ethos and standards.
Hybrid-working:
Our London office is a place to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. We are currently working hybrid with a minimum of 2-3 days in the office. This is an office-based role where you may be required to be in the office more frequently to attend activities and meetings depending on the needs of the role.
How to apply
- You can download the Job Description and Person Specification for full details of the role on our website's advert. If you have any questions about this role that we’ve not answered, please get in touch with Victoria Hurwood (contact details are on our website's advert).
- To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews.
- You will need to have the right to work in the UK as we are not able to provide sponsorship for this role.
- Please note that there will be 2 rounds for this interview. The first stage will be on 1 July 2026 which is a Microsoft Teams online interviews and on Tues 7 July this will be interviews held in our office near London Bridge station.
No agencies/sales call please – we are working with an agreed agency partner for this campaign.
The client requests no contact from agencies or media sales.
About the role
Venture Associates play a key role in delivering our strategy, supporting our portfolio of over 30 organisations to help create a fairer society where all young people thrive. This is a hands-on role suited to someone who has developed a foundation in a structured and analytically rigorous environment, has a demonstrable interest in working in the charity sector or the education sector, and is excited to combine analytical problem-solving with mission-driven work.
You will work across the full investment lifecycle - from portfolio strategy setting, to sourcing and due diligence through to capacity building (such as strategy and business planning support) and grant management. This includes working closely with colleagues, charity partners and our incubations to understand complex challenges, develop clear and structured approaches to solving them, and support the development of mission driven organisations. The role requires both analytical thinking and the ability to build trusted relationships with stakeholders and communicate clearly and effectively with a range of audiences.
You will gain experience across investing, strategy, and capacity building our portfolio organisations -developing core skills in problem-solving, analysis, stakeholder management, and delivering high-quality outputs. Over time, you will work across different programmes and portfolios, building a broad and practical understanding of how to select, fund, and strengthen organisations working to improve the lives of children and young people.
Examples of projects undertaken by Venture Associates include supporting an early years charity to reach more children, working on a fund for schools to improve maths outcomes, and helping an early-stage incubation to launch a competition around ways in which AI could support the education ecosystem.
This is an opportunity to apply and further develop your skills in a context where your work contributes directly to meaningful, long-term change for children and young people across systems that shape their lives, for example education and care systems. You will be supported by a dedicated line manager, with opportunities to build your skills through on-the-job experience, training, and exposure to senior leaders and partners. We see this role as a springboard for your career, whether that is within Purposeful or beyond.
Why apply for this role?
This is an opportunity to do impactful work on complex challenges affecting children and young people — and to do it at an organisation that combines rigour and evidence with a deep commitment to long-term change. You will:
- Gain practical experience and build your skills: gain experience across the full venture lifecycle, building a strong foundation in strategy, investing, and organisational development
- Work on meaningful challenges: apply structured problem-solving to complex issues that contribute to long-term, system-level change
- Develop trusted relationships: work closely with founders, partners, and senior colleagues, building your ability to influence and collaborate effectively
- Build a platform for your career: benefit from dedicated support, broad exposure across programmes and portfolios, and pathways for progression or future opportunities
Job Description
Purpose
Venture Associates play a key role in delivering our strategy, supporting our portfolio of over 30 organisations to help create a fairer society where all young people thrive. Venture Associates work across the full investment lifecycle - from portfolio strategy setting to sourcing and due diligence through to capacity building (such as strategy and business planning support) and grant management, and may also have the opportunity to take on strategic and/or operational roles for our incubations.
Responsibilities and duties
Support the design and refinement of our investment strategy
You will contribute to shaping where and how we deploy funding and support, ensuring our work is grounded in robust analysis and a clear understanding of impact opportunities.
- Conduct structured research into priority sectors, including market dynamics, policy context, key stakeholders, and barriers to change.
- Identify and map high-potential opportunities for intervention, including emerging organisations and unmet needs.
- Work with Venture Partners and Portfolio Leads to synthesise insights into clear recommendations that inform investment priorities and strategic focus areas.
Build pipelines for our investment strategies and conduct due diligence on specific organisations
You will help identify, assess, and prioritise organisations for partnership and investment.
- Proactively source and build a pipeline of organisations aligned with our strategy, through direct research, expert conversations and potentially designing open application processes.
- Conduct initial due diligence assessments, including mission alignment; strategy, business model and financial sustainability, assessment of programme design and evidence of promise, monitoring and evaluation processes, and capacity for partnership and investment.
- Engage with internal and external stakeholders to develop and test hypotheses and understand key risks.
- Produce clear, concise materials (reports, presentations) to support decision-making.
Support the development of our partner organisations
You will work directly with funded organisations as they scale their impact, supporting strategic decision-making and organisational development.
- Working with Venture Partners and Portfolio Leads, build relationships with individual organisations and work closely with them to identify their most significant challenges and design the appropriate support model.
- Support capacity building projects for funded and incubated organisations across a range of topics (e.g. strategy development, business planning, operating and financial model design).
- Break down complex strategic questions into clear, structured workplans and analytical tasks.
- Gather and synthesise inputs from multiple sources, including data analysis, stakeholder interviews, and expert perspectives.
- Develop high-quality outputs (presentations, written documents, models) to communicate insights and recommendations.
- Contribute to board- and leadership-level discussions, ensuring recommendations are clear, evidence-based, and actionable.
- Provide ad hoc problem-solving support to funded organisations on key challenges (e.g. growth strategy, operating model, partnerships).
Support grant management and performance tracking
You will help ensure our portfolio is effectively monitored and supported to deliver impact.
- Collate, review, and analyse data from funded organisations for quarterly and annual reporting.
- Assess performance against agreed milestones, impact metrics, and financial targets.
- Identify risks, challenges, and opportunities by organisation, and across the portfolio, and flag these to the team.
- Support the preparation of internal and external reporting materials (e.g. updates for stakeholders, funders, or boards).
- Contribute to improving our grant management processes, tools, and frameworks over time.
The job description is subject to change and the postholder may be required to undertake tasks not specifically referred to above. Such duties, however, will fall within the scope of the job description.
Who we are looking for
We are looking for people who are motivated by our mission and excited to apply analytical, problem-solving, and relationship-building skills in a collaborative, purpose-driven environment. We recognise that strong candidates may bring a range of experiences and perspectives, and we encourage applications from people with diverse backgrounds and career paths.
If your experience is not an exact match, but you believe you would thrive in the role, we would still encourage you to apply.
Key requirements
Essential
Behaviours and Ways of Working
- Passionate about creating a fairer society where all young people thrive.
- Motivated by Purposeful’s mission, with a clear and demonstrable commitment to contributing to meaningful, long-term change in support of children and young people.
- Curious and evidence-led, actively seeking out data, insights, and diverse perspectives to inform thinking.
- Takes ownership of your work, following through on commitments and delivering to a consistently high standard.
- Comfortable working in ambiguity, structuring your own work and adapting as priorities evolve.
- Collaborative and relationship-oriented, working effectively with colleagues and external partners.
- Builds open, respectful and trust-based relationships by acting with integrity, reliability, and transparency.
- Balances attention to detail with an understanding of the broader context and strategic goals.
- Open to feedback and committed to continuous learning and development.
Knowledge and Experience
- Experience working in a structured, analytical environment (for example, consulting, corporate strategy, investing, or similar), with exposure to project-based work involving multiple priorities and timelines.
- Strong grounding in core business concepts such as strategy setting, market sizing, business planning, and competitive dynamics.
- Demonstrated ability to build a working understanding of new sectors, topics, or contexts and to apply this to real challenges facing our portfolio organisations.
- Experience contributing to strategy development, due diligence, or complex problem-solving projects involving ambiguity and multiple stakeholders.
- Experience supporting financial analysis, reviewing financial information (for example, annual accounts) and assessing financial risk.
Skills
- Applies structured, analytical thinking to break down complex or ambiguous problems into clear components, hypotheses, and actionable approaches.
- Strong quantitative and qualitative analysis skills, including working with imperfect data, identifying key drivers, and drawing sound, defensible insights.
- Synthesises information from multiple sources into clear, well-structured outputs and recommendations.
- Clear, effective and nuanced communicator, both in writing and verbally, with the ability to produce materials suitable for senior audiences.
- Effective influencing skills, and the ability to adapt communication style and medium to the audience and context to achieve the best outcome.
- Effectively engages and manages relationships with internal and external stakeholders.
- Plans and manages their work effectively, taking ownership of workstreams and delivering high-quality outputs within timelines.
- Uses sound judgement to identify risks, assess trade-offs, and determine when to seek input or escalate.
General
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Right to work in the UK.
Desirable
Knowledge and Experience
- Understanding of the charity and/or education sectors gained, for example, through a previous work experience, pro-bono work, volunteer or trustee role.
- Experience of creating financial models to support budgeting and scenario planning; building income generation strategies.
- Understanding of or experience with programme design, monitoring and evaluation.
The client requests no contact from agencies or media sales.