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Top job
The Cinnamon Trust, Hayle, Cornwall (On-site)
£22,932 per year
Community Service Support Administrator
Posted 1 day ago Apply Now
Closing in 5 days
Wessex Rivers Trust, Salisbury, Wiltshire (Hybrid)
£24,000 - £26,000 per year, pro rata
Posted 3 weeks ago
Resurgo Trust, Hammersmith (Hybrid)
from £35,000
Do you have a flair for crafting compelling narratives that inspire action and unlock vital funding? Join our successful and vibrant team!
Posted 2 days ago
The Aplastic Anaemia Trust, Northfield (On-site)
£20,800 Pro Rata (Full time equivalent £26,000)
Posted 1 day ago Apply Now
Closing in 2 days
The Trust Partnership Ltd, Tetbury (Hybrid)
£25,168 per year
Posted 4 weeks ago Apply Now
Closing in 4 days
The Children's Trust, KT20, Tadworth (Hybrid)
£27,042 per annum, £18,748.22 pro rata
An exciting opportunity for a Data Administrator to join the Marketing team and the wider Fundraising, Retail and Communications Department.
Posted 4 days ago Apply Now
Closing in 3 days
The Children's Trust, KT20, Tadworth (Hybrid)
£24,570 per annum, £14,742 pro rata
An exciting opportunity has arisen for a Marketing and Communications Administrator to join the Marketing and Communications Team.
Posted 5 days ago Apply Now
Coeliac UK, High Wycombe (On-site)
£22000.00-£25000.00 per year
Posted 3 days ago
Closing in 3 days
Single Homeless Project, London (Hybrid)
Starting at £33,133.12 and rising incrementally to £35,871.35 per annum
Play a key role in securing significant funding that helps us deliver life-changing services across London.
Posted 5 days ago
World Parrot Trust, Remote
£28,000 - £34,000 per year
Posted 2 days ago Apply Now
Page 1 of 15
Hayle, Cornwall (On-site)
£22,932 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

THE SUNDAY TIMES BEST PLACES TO WORK 2025 

As we celebrate 40 years of making a difference, The Cinnamon Trust continues to grow, and we want you to be part of our journey! Our headquarters in Hayle, Cornwall, is looking for a compassionate, dedicated individual to join the team as a Community Service Support Administrator.

MAIN PURPOSE OF JOB:

To work within a team to provide excellent support to the community service support department.  To help ensure accurate and timely follow ups take place with all new and ongoing cases.  To build rapport with our clients, both petitioners and volunteers alike, by making contact primarily via the telephone or email and letter where needed.  To be warm and friendly and have empathy with our clients’ needs.  To quickly identify any problems and ensure each conversation is handled in a compassionate manner. 

A good telephone manner is essential, together with excellent literacy and IT skills, coupled with the ability to work to tight deadlines, often under pressure.

This is a sensitive role which requires an individual with the ability to handle confidential information and correspondence.

MAIN DUTIES AND RESPONSIBILITIES:

i. Under direction, to help ensure that the support for all new and ongoing cases is provided by ensuring contact is made within set timescales and according to set protocols.

ii. To ensure timely referral to the operations team when a volunteer drops out or a need for extra help is identified.

iii. To help answer all incoming calls general queries relating to community service support for our clients.

iv. Throughout the course of your work to ensure you record your responses on each individual case on our database. To contribute to the team by helping to also update volunteer information from each telephone conversation. 

v. Under direction, to assist with responses to both incoming and outgoing to DL letters and update each case, to ensure a prompt reply and timely referral where necessary.

vi. Throughout the course of your work, to identify when on the phone, possible good stories to enable us to approach and persuade all individuals involved to submit an article for the newsletter.

vii. To handle telephone inquiries and relay messages where appropriate.

viii. To demonstrate a proactive, positive and flexible attitude to all our clients.

ix. To have flexibility to work additional hours for holiday and sickness cover when directed.

x. To liaise with all other staff of the Trust in a flexible manner.

xi. At all times to ensure and maintain a compassionate, professional and efficient public image for the Trust.

Together with such additional general duties as the Employer shall reasonably require, having regard to the needs of the Employer’s business as a Charitable Trust.

Posted by
The Cinnamon Trust View profile Organisation type Registered Charity Company size 51 - 100

“Peace of mind and practical help for older people – love, care and safety for pets”

Screenshot-2024-12-19-at-1.39.51 pm.jpg2b7ee988d15ffd2b9f4e2b258cf1636f.jpg
Posted on: 18 June 2025
Closing date: 18 July 2025 at 11:13
Tags: Administration, Communications, Volunteering Management, Customer support, Data Entry, Database Management

The client requests no contact from agencies or media sales.