Unit Manager Jobs in Birmingham
Servol Community Services is an established charity which provides high quality accommodation and support for adults living with enduring mental health conditions. Our purpose is to help people on their journey to mental wellness, purpose, and independence.
As an organisation we are continually improving, encouraging our teams to succeed and always looking for new ways we can help those we support to reach their goals. Our approach is collaborative, with individuals reassured they are a genuine partner in their own care and recovery.
Servol recognises the importance of lived experience when working with service users with complex needs and welcome applications from individuals who have first-hand experience of mental ill health.
Duties and Key Responsibilities
· Undertake the responsibilities of the “Registered Manager” of the Service as required by the Health & Social Care Act 2008 and associated regulations.
· Efficiently manage the day to day running of the site and the services provided.
· Be responsible for maintaining quality standards in the services they manage, ensuring that all internal and external regulations are met.
· To work alongside the Head of Operations to undertake compliance audits, creating action plans and monitoring implementation.
· To ensure that monthly performance reports are submitted on time.
· To investigate complaints and incidents in a timely fashion, following organisational policy and process. Monitoring and recording of all complaints and incidents is the responsibility of the manager.
· Allocate resources and monitor performance to ensure high quality service delivery within the allocated budget.
· Take responsibility for proactively managing financial reporting and monitoring/reporting void levels.
· To have an oversight of service user payments and income to the unit, ensuring all paperwork is robust and completed in a timely manner.
· To take the lead in ensuring all staff are compliant with data security legislation and organisational policy. The manager will be responsible for annual data security/information governance audits and take appropriate action.
· Manage all aspects of the staff team and provide sound leadership and guidance to ensure staff have a clear understanding or their role and responsibilities and have adequate support.
· Manage the effective recruitment, induction and training of the staff team.
· Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles. Carry out appraisals and monitoring of staff performance.
· Identify ongoing training needs and ensure staff are up to date with current best practice.
· Maintain training records for all staff, that evidence compliance with training requirements.
· Plan and implement sufficient staff, in number and skill mix, to meet service needs.
· Maintain continuous professional development and attend training to support this.
· Be responsible for the safe delivery of the service in accordance with legislative requirements and Charity policies and procedures.
· Carry out duties as "Responsible Officer" for the Service in accordance with regulatory guidelines, the Health and Safety at Work Act (1974) and Fire Regulations.
· To act as a role model and champion Servol policies in particular health & safety, safeguarding, GDPR and equality, diversity, and inclusion.
· To develop and maintain effective working relationships with relevant external partners to support continuous improvement of services and to identify new business and partnership opportunities.
· To work flexibly to meet the needs of the service, including taking part in the management ‘on-call’ rota.
Skills/Knowledge/Experience required for this role:
- Level 5 in Health & Social Care qualification (NVQ/Cache/HNC or equivalent)
- Qualification in Line Management or demonstrable experience
- Level 3 qualification in Safeguarding Adults (or prepared to work towards)
- Extensive experience of working in supported living services and/or residential care services
- Experience of working with people with severe mental illness where the diagnosis is complex and may present behaviour that can challenge
- Managing HR related issues such as investigations/Hearings and recruitment.
- Operating with an external audience, engaging and influencing a variety of stakeholders.
- People management and performance, including developing staff and teams.
- Strong interpersonal and relationship building skills.
- Competent in the use of Microsoft Office 365 and bespoke data management systems
- Problem resolution and solution focused with ability to prioritise
- Understanding of quality assurance and CQC compliance, safeguarding & risk management.
- Understanding of housing legislation and practice.
- Being resilient and able to work unsupervised under pressure.
- Professional communication and written skills.
- Work in a flexible manner – out of hours, travel and overnight stay to services across the country as required.
Interviews will take place on 25th March, so you will need to ensure you are free to attend on this day.
Thank you!
We are seeking to appoint someone with a business and communications skill-set and a strong track-record of managing people. The successful candidate must be a strategic thinker with excellent interpersonal skills and have values aligned with ours. You will help us to further diversify our income streams and to communicate our work effectively to a diverse range of educators and stakeholders including government, Parliamentarians and the public.
Sex Education Forum was founded in 1987 and became an independent charity in 2021. We convene over 70 Partner organisations to make sure that the relationships and sex education (RSE) young people get is right for them and the best it can be. We train educators and share research with teachers, school leaders and policy-makers. We will soon be launching a new three-year strategy and have secured multi-year funding to further embed youth inclusion in our work. Having doubled our staff team over the last two years we have identified the need for a new senior post, which will be a cross-cutting role working closely with the CEO, enabling us to realise the ambitions of our strategy, and systematically development all areas of our business.
This is an incredible opportunity for an experienced business development manager, to bring your skillset to a thriving, innovative and highly respected leading national charity. This will be a rewarding role, with huge potential to grow your leadership skills and empower others and to make a difference to the lives of children and young people.
We are particularly keen to hear from applicants that reflect the diversity of educators and young people that Sex Education Forum seeks to support.
Funding has been secured which provides scope for extension of the fixed term contract.
The client requests no contact from agencies or media sales.
Thank you!
Job Title: Associate Advocate
Service: Coram Voice
Contract Type: Freelance
Hours: Freelance
Salary: £17.65 per professional hour; £13.237 per hour travel time; £0.45 per mile for mileage
Location: Home-based with travel to the locations of young people accessing Coram Voice’s services. We are looking for Associate Advocates able to travel to locations across Greater London and Berkshire
About Coram:
Coram is committed to improving the lives of the UK’s most vulnerable children and young people.
We support children and young people from birth to independence, creating a change that lasts a lifetime.
Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.
About Coram Voice:
Coram Voice is a national independent children’s charity established in 1975 and has grown to become one of the leading organisations for children and young people in the UK.
Coram Voice exists to enable and equip children and young people to hold systems to account, to challenge and support them to do their jobs properly and to uphold the rights of children and young people to actively participate in shaping their own lives.
Coram Voice strives for a society which recognises, and willingly accepts, its responsibilities to children and young people, where the inequalities and discrimination they currently face have been eradicated. Where those children and young people are fully engaged in all decisions that are made about their lives. Where the views, needs and feelings that they express are at the core of those decisions.
Our Advocacy services we provide advocacy direct to children and young people in a variety of situations. Advocates around the country support children and young people to get their voice heard in decisions about their lives. This may be through the telephone helpline or through an advocate working directly with a child, for instance, to support them at a review meeting or to help them make a complaint about their care. Coram Voice provides visiting advocacy services to most of the secure units nationally, to Secure Training Centres, Young Offender Institutions, psychiatric hospitals, residential special schools and children’s homes.
About the Role
You will work directly with care experienced children and young people and those on Child Protection Plans. You will provide advocacy in the way that the child or young person prefers, which may include face to face support in the community and remote advocacy via phone or Teams.
You will empower and support them to ensure their voices are heard within decision–making processes that affect their lives.
You will be a capable ambassador for Coram Voice with the ability to engage effectively with professionals, carers, other stakeholders and, most importantly, children and young people.
If you have the necessary experience and skills, and a commitment to promoting the rights of young people, we would like to hear from you.
Recruitment process
Shortlisting will be undertaken by our Children’s Rights Managers. Successful candidates will then be invited for interview. The interview process comprises a written exercise and a panel interview. Successful candidates will have a further one to one interview in accordance with Warner recommendations. Internal candidates will need to notify HR of their interest in the post and they will provide further information on the internal application process.
Returning your application:
- We cannot accept general CVs.
- When completing your application form, you need to address each point of the person specification and demonstrate how you meet it.
- Applications must be fully completed.
Closing date: Accepting applications on a rolling basis until 11.59pm on 6th April 2025
Interview date: On a rolling basis until 20th April
General consideration for applications:
- DBS checks: all posts are subject to an enhanced Disclosure and Barring check.
- Training: All successful candidates are required to complete our compulsory training programme which includes training in Advocacy (Advocacy in Action), Safeguarding and EDI.
- Self-employed status: Associate Advocates are self-employed members of the Coram Voice team. Associates will be required to work using their own secure phone and laptop. They are also responsible for maintaining insurance to cover their work. Our HR team can advise further on this.
- Conflict of interest: the independence of the service is important to Coram Voice. Prospective applicants need to raise any other potential conflicts of interest when initially contacting Coram Voice about this post.
Coram Voice is an equal opportunities employer and welcomes applications from all sections of the community. We actively encourage applicants from Asian, African, Caribbean and other minority ethnic backgrounds to join our teams. Whilst we have a diverse team we recognise we are a predominantly white workforce and are genuinely committed to encouraging candidates from diverse communities in order to improve the services to the children and families we help.
We are committed to the safeguarding of children and will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 312278.
Registered Charity
51 - 100
We are a leading children’s rights organisation. We champion the rights of children and get young voices heard in decisions that matter to them.
The client requests no contact from agencies or media sales.