User Researcher Jobs in Birmingham

If you're excited about improving services and shaping projects in the social research sector, we want to hear from you! Join us as a Projects Officer in a flexible, remote role.

About Us

The Social Research Association (SRA) is an educational charity and membership  organisation for social researchers, dedicated to advancing excellence in social research across the UK.

We are entering a very exciting period of increased member engagement by expanding our member benefits, researcher community offerings which include mentoring, and the launch of a new digital community platform. To support these initiatives, we are looking for a Projects Officer to help implement new processes and improve engagement with our services.

About the Role

This role focuses on rolling out and embedding new business processes, and ensuring staff and our members (of which there are approximately 1,500) can engage with our developing services. It is not a technical role but involves hands-on working with digital tools to improve how we deliver work and to enhance our members’ experience of us.

The main responsibility will be working on the SRA's digital community project, but the successful candidate will also contribute to an important review of our member benefits packages and a project focussed on group membership recruitment and retention, among other emerging workstreams. This is a new role for us – so we're excited to explore and shape it together.

Key Responsibilities

This is a diverse role that role involves planning and delivering projects to enhance member services, working with teams and suppliers to implement new processes, developing guidance and training materials to support staff and members, analysing data to improve services, and maintaining clear communication and documentation for stakeholders. Additionally, you'll help promote new initiatives through marketing materials and identify efficiencies to improve workflows. 

You can read more detail about the role responsibilties in the downloadable job description.

What We’re Looking For

We know that great candidates don’t always meet 100% of the criteria. If you’re excited about this role, and keen to go on this exciting phase of our development with us, we encourage you to apply. 

The ideal candidate will have experience managing or contributing to projects, supporting digital platforms, creating training materials, and communicating effectively with stakeholders, while also being able to manage workloads independently and develop business processes. Experience in a membership organisation or digital project work is a desireable nice-to-have but not essential..

You can read more detail about what we're looking for in the downloadable job description.

What We Offer

• 28 days of annual leave (pro rata) + bank holidays
• Fully remote working (with occasional travel for meetings, not anticipated to exceed 10 per year)
• Even though we're fully remote, we offer a few days of face-to-face induction to help you connect with the team and organisation right from the start.
• Employer pension contributions
• Personal and professional development including payment for one subscription to a relevant membership/professional body
• Free eye test

Our culture

It is important part of our mission to represent the profession in all its diversity. To do that, we are committed to developing a talented workforce that represents that diversity.  We are an inclusive and welcoming organisation and committed to ensuring our culture and ways of working enable all of our people to thrive at work, and not negatively impact on their private lives.

Interview Process & Accessibility

We are committed to an inclusive recruitment process that gives all candidates the best possible opportunity to show their value.

• We will provide interview questions 2-3 days in advance to help candidates prepare.
• We will reach out to you in advance of the interview to check if there are any needs or requests that will make the process work better for you. We’ll strive to meet any reasonable adjustments to the recruitment process.
• Interviews will be held online, but we can arrange an in-person interview if preferred. In-person interviews would need to be held in London.
• We anticipate one interview and it’s likely this will be a mix of questions and a task.

Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

The Advocacy & Information Officer in Wales will ensure that service users receive high quality support and will assist them to access funding, equipment and care and support that they are entitled to. The Advocacy & Information Officer will join a team that makes a real difference to the lives of the people living with muscle-wasting conditions, and their families, in Wales and across the UK.

The role will be primarily home based, but there will also be a requirement to attend outpatient clinics in Wales, attend home visits where appropriate and to support those living across the UK through the helpline and information inbox. Some travel will be required to attend meetings and events across the UK. You will work with both statutory and voluntary organisations, clinicians and health, and social care professionals to ensure that people living with muscle-wasting conditions get the care and support they need to live well and independently.

About us:

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK. 

We share expert advice and support to live well now; fund groundbreaking research to understand the different conditions better and lead us to new treatments; work with the NHS towards universal access to specialist health; and together, campaign for people’s rights, better understanding, accessibility, and access to treatments.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

Location: Hybrid – Home and community based within Wales

NB Interviews likely to be held Tuesday 8 April 2025

Please download the job description to see full role responsibilities.

Location: To cover the Dorset, Avon and Somerset, Gloucestershire and Wiltshire area

Working pattern: Remote work with frequent travel required. You will be expected to deliver a face-to-face service to clients in their own home or safe meeting place within the South West area.

Deadline for applications: 16th March (we reserve the right to close this vacancy early if we receive a high volume of applications)

Interviews to be conducted: Late March

Start date in role: Late April / early May 2025

 Rare opportunity: Help those affected by road crashes and create lasting change with Brake, the renowned road safety charity.

 Who we are: Brake has been supporting victims of road carnage since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly.

 Join our team: We're expanding our National Road Victim Service and need a dedicated caseworker to join our dynamic, compassionate team. Your role will involve delivering world-class support services to those at their most vulnerable.

 Not your average job: This isn't a 9 to 5. You could play a significant part in rolling out trauma-informed support services nationwide. Make a real difference in the lives of those affected by road crashes.

 What we offer:

- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)

- Birthday day off

- Enhanced sick pay and compassionate leave

- Death in service benefit

- Pension

- Employee Assistance Programme

- A rewarding role with purpose

- Be part of a skilled, friendly team with an engaged Board of Trustees 

Who you are: We need passionate, self-starters with a background in providing high-quality emotional support and advocacy. Your experience in roles within the police, criminal justice, counselling, caseworker or health and social care sectors could make you an ideal candidate.

 Specifically seeking candidates with:

- frontline support service experience

- a full, clean UK driving licence, access to your own transport and are willing to use it for work purposes (we reimburse travelling expenses)

- experience supporting people who have suffered sudden bereavement or working with those with heightened vulnerabilities.

- research and advocacy skills – you will reach out to other organisations to support your cases where required

- competent IT skills for remote work

Join our mission: Your greatest reward will be knowing you've made a positive difference in someone's recovery from psychological trauma.

About us: Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.

Apply now: If you're up for a new challenge and have the skills, apply now.

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.

A DBS check is required due to the sensitive nature of our service.

Join us today and be part of the solution! 

Not your average job: This isn't a 9 to 5. You could play a significant part in rolling out trauma-informed support services nationwide. Make a real difference in the lives of those affected by road crashes. 

Location: Covering the North Yorkshire area, you must live in this area or within easy commutable distance.

Hours: 36.25 per week, spread across 5 days, between the hours of 8am–6pm

Reporting to: Regional Case Manager (North)

Working pattern: Remote work with frequent travel required. You will be required to deliver a face-to-face support service to clients in their own home or safe meeting place within North Yorkshire.

Rare opportunity: Help those affected by road crashes and create lasting change with Brake, the renowned road safety charity. 

Who we are: Brake has been supporting victims of road carnage since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly. 

Join our team: We're expanding our National Road Victim Service and need a dedicated caseworker to join our dynamic, compassionate team. Your role will involve delivering world-class support services to those at their most vulnerable. 

What we offer: 

• A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year)

• Birthday day off 

• Enhanced sick pay and compassionate leave 

• Death in service benefit 

• Pension 

• Employee Assistance Programme 

• Flexible working 

• A rewarding role with purpose 

• Be part of a skilled, friendly team with an engaged Board of Trustees  

Who you are: We need passionate, self-starters with a background in providing high-quality emotional support and advocacy. Your experience in roles within the police, criminal justice, counselling, caseworker or health and social care sectors could make you an ideal candidate.

Specifically seeking candidates with: 

• frontline support service experience 

• a full, clean UK driving licence, access to your own transport and are willing to use it for work purposes (we reimburse travelling expenses) 

• experience supporting people who have suffered sudden bereavement or working with those with heightened vulnerabilities. 

• research and advocacy skills – you will reach out to other organisations to support your cases where required 

• competent I.T skills for remote work 

Join our mission: Your greatest reward will be knowing you've made a positive difference in someone's recovery from psychological trauma. 

About us: Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you. 

Apply now: If you're up for a new challenge and have the skills, apply now. 

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview. 

A DBS check is required due to the sensitive nature of our service. 

Join us today and be part of the solution! 

CEO

We’re looking for a new Chief Executive Officer to lead our vital work, bringing their expertise in data and technology and their passion for nature to drive the NBN Trust forwards.

Position: CEO

Salary: £65,575 – £68,854 depending on experience. 

Location: Fully remote, working from home, with some travel. 

Contract: Permanent. 

Hours: 35 hours per week.  Flexibility regarding working pattern. 

Closing date: 9am, Friday 11 April 2025 

Interviews: 1st round, week commencing w/c 28 April. 2nd round, week commencing 5 May. 

The NBN Trust is a nature charity with a difference. Our mission is making data work for nature. The UK is one of the most nature-depleted countries on Earth and, if we’re to stand any hope of fixing it, we’re going to need data. Lots of data. “What gets measured gets done”, as the saying goes. We need to understand what we’ve lost and what remains. We need to set targets for nature’s recovery. And we need to measure success as nature turns the corner and starts to make a comeback.

That’s where the NBN Trust comes in. We support the entire UK conservation movement by providing public access to the wildlife data that’s needed to make good decisions for nature. We’re a conservation charity, tech charity and people charity rolled into one – a unique combination!

You’ll be responsible for: 

· Driving the delivery of our strategy and vision of making data work for nature.

· Developing and maintaining excellent relationships with our partners, funders and stakeholders.

· Overseeing the day-to-day management of the NBN Trust, ensuring financial sustainability, staff performance and wellbeing, and good governance.

We’re looking for someone with a data or digital background, with a track record of overseeing the delivery a high-quality user experience through digital products and commercialising data or digital services. Passion for nature conservation is essential, as well as a desire to engage with the many natural history specialists who contribute data to the NBN Atlas. We’re looking for an ambitious individual with an agile, entrepreneurial mind-set, who can drive income generation and growth.

The ideal candidate understands what an excellent data platform looks like and how to continually evolve this to keep up with trends and developments. Attention to detail and ability to horizon-scan is key in overseeing the Trust’s projects and key work streams and ensuring good governance. The NBN Trust is a small team, with a big responsibility, undergoing a period of change, and your role will be to steer the staff through this change and deliver the NBN Trust’s strategy.

We’re a 100% remote-working charity, so you’ll need to be comfortable and effective working from home. The whole team meets up four times a year for in-person team meetings (in London and other locations around the UK).  The post holder may be required to work occasional weekends and evenings. 

Applicants must reside in the UK and be eligible to work in the UK. 

We’re an equal opportunities and Living Wage employer. We welcome all applicants, and we’re striving to create an inclusive and diverse team. If you’re interested in joining us, please read the Job Pack – and get in touch if there’s anything you’d like to ask.   

When applying, if possible, please also complete and return the EDI Recruitment Questionnaire.  This is not mandatory but will ensure we can gather information across a range of questions such as ethnicity, religion, working background, etc. to monitor the diversity of applicants.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Location: Any UK Trust office (hybrid working)

Interviews: 31/03 or 01/04 over MS Teams

For more information, or to apply, please click 'apply now' to be directed to our website.

Are you passionate about driving positive change for young people? At The King’s Trust, we are looking for an Impact Manager to help us measure, enhance, and communicate the difference we make. You’ll be at the heart of defining and evaluating our impact, working with teams across the organisation to ensure our programmes deliver real, measurable outcomes.

If you thrive on data-driven insights, love solving complex challenges, and want to be part of a team shaping the future for young people, this is the role for you! Bring your expertise in evaluation, research, and stakeholder engagement to help us learn, improve, and influence change. Join us and be part of something truly impactful!

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Impact Managers? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Impact Managers! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network). 

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 3416 

Make an Impact: Join us as a Sale and Marketing Executive at NFER
As a Sales and Marketing Executive, you’ll play a crucial role in promoting our assessments, engaging with schools, and driving revenue growth through targeted campaigns. With a competitive salary, excellent benefits, and the chance to work with a globally respected charity, this is your opportunity to make a lasting impact.

Salary: £30,000–£34,000 per annum (non-negotiable)
Annual Leave: 30 days plus 4 paid closure days and bank holidays
Pension Contributions: 10% employer contributions
Family Support: Enhanced maternity/parental leave and paid compassionate leave
Flexible Working: Hybrid setup with 1 day a month in Slough office, full-time (35 hours). Also open to flexible working from day 1 including compressed hours and job share.

JOB DESCRIPTION
As a Sales and Marketing Executive, you’ll be at the heart of our collaborative Product Marketing team, working together to engage schools, build lasting relationships, and promote our assessment solutions. You'll be part of a supportive and motivated team that shares ideas, celebrates successes, and works towards a common goal.

This role is perfect for someone who thrives in a team-oriented environment, is eager to drive revenue, and enjoys building strong customer relationships while delivering creative and effective marketing campaigns.

Key Responsibilities:
• Support sales activities – engage with schools, provide quotes, and manage customer queries.
• Drive marketing campaigns – create compelling content, manage social media, and optimise digital channels.
• Coordinate events – organise webinars, school engagement activities, and product launches.
• Analyse market insights – use data to refine strategies, improve engagement, and enhance product positioning.
• Maintain compliance – ensure GDPR and ethical marketing standards are met.

PERSON SPECIFCATION
Essential Skills and Experience:

• Experience in sales and marketing, preferably within education or a related sector but not essential.
• Strong communication and writing skills – you can create engaging content for diverse audiences.
• Excellent organisational skills – able to manage multiple tasks and prioritise effectively.
• Confidence with digital platforms – social media, email marketing, Google Ads, and CRM tools.
• Analytical mindset – comfortable working with data and reporting on campaign effectiveness.

Other roles you may have experience of include: Sales executive, Marketing executive, sales and marketing coordinator, CRM executive, junior marketing officer.

WHY NFER?

At NFER, we are recognised globally for providing trusted research, resources and insights that drive meaningful change. By joining us, you’ll contribute to a mission that prioritises impact over profit, working in an environment where collaboration, flexibility, and inclusion are valued.
What we offer:

• A supportive and inclusive workplace culture.
• Opportunities to develop your skills and advance your career.
• Flexible working arrangements to support work-life balance.
• The chance to make a real difference in the education sector.

APPLICATION PROCESS

We are reviewing applications on a rolling basis and encourage you to apply early. Shortlisting will commence from 17th March 2025.

We are committed to creating an inclusive and accessible recruitment process. If you require any adjustments or accommodations at any stage, please don’t hesitate to contact us. We’re here to support you and ensure a positive experience. For further details, please review the Job Information Pack.

If you’re ready to bring your skills and passion to a role that makes a difference, we’d love to hear from you. Apply now and start your journey with NFER.

This project is a development from the first Realising the Benefits of World Heritage to Local Communities (RtB) project funded by Historic England. While the original project identified the problems faced by the World Heritage sector in engaging communities, this second phase of RtB is designed to help World Heritage UK (WHUK) and the wider sector in fully understanding who World Heritage Site communities are, and the challenges Sites and communities face in engaging wider and more diverse communities. Working with Sites, and their communities WHUK will co-create a sustainable platform in which to identify actions and solutions which will widen engagement and participation in World Heritage.

Through this collaborative approach which will inform every element of the work, the primary purpose of this 2.5-year project is to ensure WHUK can better support World Heritage Sites in the UK in engaging communities, growing audiences, enhancing community participation and growing a wider diversity of audiences and engagement within UK WHSs and the wider heritage sector.

Overall Purpose of the Role:

• Develop and improve relationships within the World Heritage sector and communities
• Develop an ongoing platform for a network of professionals who work within the World Heritage and community engagement field to come together to share and develop ideas and projects
• Develop digital resources
• Build a better understanding of who World Heritage communities are now, and use developed toolkits to understand and update this in the future
• Increase community engagement within World Heritage Sites
• Increase implementation of better community engagement

Key Accountabilities:

• Undertake a desktop audit of the users of World Heritage Sites, to include: defining the communities of interest and who key users are; what their motivations might be to engage with World Heritage; what the barriers might be to engagement; and subsequently identifying who any non-users might be and what barriers they may experience that prevents engagement
• Identify a minimum of 20% of Sites, of differing characteristics, to undertake an in-depth audience profile, applying the desktop audit findings in practice
• Produce a way of reporting on the impact and value of community engagement in World Heritage, which can be replicated annually and shared to all World Heritage Sites
• Develop a new way of capturing data from World Heritage Sites on community engagement to inform ongoing impact reports and create a baseline
• Create, or share, toolkits and examples of models of engagement for community engagement
• Create an online platform of resources that can be shared between all World Heritage Sites which might:
  • Highlight areas of exemplary practice in community engagement
  • Examples of projects
  • Template work
  • Evaluations of projects
• Create an evaluation toolkit to assess the needs and development of the World Heritage sector in improving community engagement practice
• Re-establish a professional Learning & Engagement (L&E) Special Interest Group to bring together L&E professionals in World Heritage, to facilitate inter-Site work and share best practice
• Deliver 4 L&E network events across the UK and in all 4 nations to promote and improve community engagement
• Oversee and manage project budget and report on KPIs

Capabilities, Skills and Experience:

Education/Qualifications/Knowledge

1.1 Educated to degree level in an appropriate heritage related field (or suitable equivalent experience)

1.2 Advanced knowledge of data capture, data analysis and impact assessment in relationship to community engagement and audience development

1.3 A good understanding of developing, delivering and interpreting primary and secondary research, including focus groups

1.4 Thorough knowledge of audience and community development, with a particular emphasis on participatory methodology and co-production

1.5 Knowledge of the World Heritage sector and UK World Heritage Sites

Experience

2.1 At least 3 years’ experience in managing complex, multi-site, projects in the heritage sector

2.2 Extensive experience of engagement in and with diverse communities, in community-based settings, empowering community to have a voice and influence direction

2.3. Experience of producing community and audience evaluation and impact assessments

2.4 Experience of managing external contractors/suppliers and budgets

2.5 Experience using social media in a professional capacity to encourage community engagement

2.6 Experience of managing essential health and safety, risk assessments and safeguarding, for community engagement work

2.7. Experience of planning and co-producing community projects and seeking community input to development of ideas

Skills and Abilities

3.1 Excellent communication skills, particularly in developing networks and partnerships at both a community and senior level           

3.2 Good project management and organisational skills

3.3 Ability to present complex ideas confidently and succinctly to diverse groups adapting delivery to diverse audiences

3.4  Able to work under pressure, show initiative and be able to prioritise their own workload (a self- motivator)

3.5  Experience of building meaningful professional and community relationships with excellent negotiation and persuasive skills to influence

3.6  Has good leadership skills and the ability to lead others in a vision

3.7 Ability to think and act strategically

3.8 Ability to use standard software, including Excel, Word, Outlook and  website  CMS such as WordPress with confidence

Personal Attributes

4.1 Good interpersonal communication skills

4.2 Ability to effectively engage with and influence a wide range of stakeholders

4.3 To be a key team player

4.4 Creative and innovative

Circumstances

5.1 Must be flexible and prepared to work outside normal office hours

Oak is a great organisation with a highly valued culture. We have been recently accredited (through colleague surveys) as a founding member of Escape The City's Top 1% Employer Certification (the ultimate benchmark for progressive organisations) and achieved a Flexa verified score of 93% overall, with 93% for autonomy, 95% for working hours, and a whopping 97% for role modelling.

Oak provides school teachers and pupils with the highest-quality curriculum and lesson resources across all subjects and age groups. In this role, you will work on our user-facing web applications using React, Typescript, Next.js, GraphQL, and SQL to make our products easy and fun to use.

We work together in product squads alongside designers, researchers, and education experts, regularly releasing new features and improvements to give teachers and their pupils quick and easy access to the highest-quality learning resources.

Responsibilities

• Development of highly performant ed-tech applications that are secure, scalable, highly available and accessible to the widest number of users that meet Government Digital Service standards.

• Pursue an active programme of continual learning and development of skills.

• As a member of the Oak Team, contribute to the planning and culture of the organisation.

• Work in cross-functional and product-oriented squads with colleagues from across the organisation, as required.

• Support all work across Engineering and take on other general responsibilities as required.

Knowledge, skills and experience

• Proven experience building web-based applications using modern Javascript libraries and tools either professionally or in collaboration with others.

• Strong problem-solving skills with an emphasis on digital product development.

• Desire to build beautiful, easy-to-use digital products with an understanding of the importance of accessibility in all its forms.

• Great communication and collaborative skills.

If this sounds like what you’d love to be doing, we can’t wait to hear from you. If you’re not sure that you exactly fit the above criteria, get in touch anyway. Ability and attitude are just as important as experience!

WE MAY CHOOSE TO CLOSE THE ROLE EARLY DUE TO THE VOLUME OF APPLICATIONS SO PLEASE GET AN APPLICATION IN EARLY.

We offer flexible working where you can base yourself at home or in a co-working office of your choice; whichever works best for you. We work a 36-hour a week and most colleagues finish early on a Friday or take every other Friday back to ensure they keep a healthy work-life balance. We believe in continually getting better as an organisation and as individuals and so there are plenty of opportunities for growth and a generous Learning and Development policy. Our team is supported with generous maternity, paternity and adoption leave so that their families get a fantastic start.

If Oak sounds like somewhere you could do your life’s best work then we would love to hear from you. We use Applied platform to support diversity in our recruitment.

Oak is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. We particularly encourage applications from Black and minority ethnic candidates who are currently under-represented.

We are here to improve pupil outcomes and close the disadvantage gap by supporting teachers to teach, and pupils to access a high-quality curriculum.

We achieve this through building and developing our brilliant team who then collaborate with experts from across different sectors to produce the Oak platform.

Reporting to the Chief Executive Officer, the Director of Strategy will be responsible for the day to day strategic operational scrutiny and reporting in order to meet the Bikeability Trust’s mission, contractual and legal obligations. This role is critical in the leadership of the Bikeability Trust as deputising for the CEO.

The Bikeability Trust’s purpose is to ensure that all cycle training is delivered to a gold standard, inspiring everyone to cycle with competence and confidence.   

We are:  

• Expert: The Trust has successfully administered the Bikeability programme on behalf of government since 2018, delivering high-quality delivery guides and instructor training, and our workforce has thousands of years combined experience teaching people to cycle.  

• Inspiring: Every rider completes our training feeling able, confident and motivated to cycle safely on the roads for short journeys. Transforming the traditional image of cycling to an everyday, everyone activity.    

• Quality focussed: Our instructors deliver high-quality, consistent and standardised cycle training. We aim to ensure that every rider achieves the same outcomes to the same standard, taking into account their individual capabilities, including special educational needs and disabilities (SEND).  

• Inclusive: We take action to reduce barriers to participation, support underrepresented groups and ensure that anyone who wishes to access Bikeability cycle training is able to do so, and cycling is seen as an activity for all.   

• Efficient: Our delivery programme offers value for money and is delivered in an economic, proportional and efficient way.  

• Influential: We share our evidence of the impact of cycle training across a variety of sectors (transport, education, environment, health, leisure, etc) and work collaboratively with stakeholders, partners and commercial organisations to achieve our vision and influence behaviour change.  

Key accountabilities: 

Leadership 

• Maintain a strong relationship and engaging with the CEO to lead the day to day operations of the Bikeability Trust ensuring the CEO can hold more external focus

• Provide leadership and management to the Operations Team including: 

• Research

• Communications 

Impact and Reporting  

• Develop and lead reporting on progress towards the Bikeability Trust strategy with the Board of Trustees through annual business plans and corporate dashboard, gathering evidence and analysis from across the Bikeability Trust

• Refine and implement monthly and quarterly impact and KPI reporting to fulfil the ATE, TfL and other funders reporting requirements

• Deliver high quality information, governance, and business insights to the CEO and Board to inform decision-making 

• Work with the Finance and grants team to ensure compliance with financial policies and reporting requirement

• Develop annual research plans to generate impactful information to generate support for Bikeability strategy with decision makers, public and media

Active Travel England engagement  

• Lead monthly reporting and scrutiny meetings for Active Travel to reduce reliance on the CEO for input 

Walking and Cycling Alliance (WACA) 

• Lead Bikeability input in the External Affairs group meetings and events to foster closer working relationships and promotion of the Bikeability Trust strategic and impact data to influence policy and campaigning activities

• Prepare briefings for the CEO to attend roundtables, CEO meetings and WACA events

Communications & Research  

• Manage the communications function increasing awareness, understanding and support for Bikeability strategy through an impactful communication strategy, marketing, PR, social media, media and campaigns

• Develop and maintain internal communications channels and engaging activities for employees, including Mental Health awareness, and regular staff surveys 

HR and Governance  

• Maintain internal policies recommending changes to Trustees for approval and annual audit of policies 

• Maintain HR function jointly with the CEO across Bikeability with a focus on developing talent, succession planning, performance and appraisals systems. Seek input from external suppliers as required on HR 

• Develop leadership and management capability across the Trust 

• Develop organisational competence in strategic planning, business development and regulatory issues 

General Duties 

• Provide support and leadership insight across the organisation 

• To undertake other related tasks as directed by the CEO or Board of Trustees 

• Ensure all systems and procedures are in line with best practice and relevant legislation including GDPR. 

• Recognise the need to be flexible when working for a small organisation and carry out other duties that may be required 

Person specification 

The successful applicants will have: 

• A first or higher degree 

• Excellent organisational and customer care skills 

• Strong written and oral communication skills 

• Have a growth and continuous improvement mindset 

• Ability to use Microsoft 365 packages including Excel, Word, PowerPoint, Outlook and Teams 

• Ability to work effectively as part of a team and independently

It is also essential that the post holder has experience or skills in some of the following:

• Strategy development

• Sound strategic planning and a track record of achieving targets 

• Policy and public affairs experience 

• Charity governance 

• Diplomatic Skills to manage complex relationships with a range of stakeholders 

• GDPR 

• Analysis of complex information 

• HR

• Business / operational data analysis 

• Commununications, Marketing or PR 

Skills 

• Exceptional strategic thinking, decision making and problem-solving skills, especially under pressure; ability to set detailed vision and direction across large, complex sets of work 

• Leadership style, which encourages, motivates, inspires and develops staff and volunteers 

• Excellent communicator (both orally and in writing) with effective listening, influencing and negotiation skills 

• Highly effective decision-making skills with excellent analytical and problem-solving abilities 

• Excellent administrative, organisational and IT skills 

• Intellectual rigour, financial acumen and the ability to accurately analyse and explain complex issues 

• Politically astute, with high levels of self-awareness and emotional intelligence, outstanding communication and interpersonal skills and the ability to flex leadership and communication styles to inspire and motivate different audiences

• Ability to operate in complex governance structures whilst ensuring high standards of probity and transparency are maintained 

•  Robust programme and project management skills and a track record of delivering complex projects to deadline and budget 

The package 

The Bikeability Trust offers the successful candidates a competitive salary and: 

• Bikeability cycle training

• Generous contributory pension scheme 

• 38 days annual leave for full time members of staff (including public holidays) 

• Employee Assistance Programme

We value staff and a range of experience at the Bikeability Trust, so the person specification is a guide to the skills. We encourage diverse applicants and transferable skills.

Global Canopy is a data-driven not for profit that targets the market forces destroying nature. We do this by improving transparency and accountability. Our focus is on open data, aligned metrics and strong regulation, to help powerful organisations stop nature-related impacts and realise opportunities for positive action. 

 We do this through an interlinked portfolio of programmes: 

1. Our Supply Chain Transparency Programme delivers a step change in the transparency of the trade and financing of high-risk commodity supply chains – like soy, palm oil and cattle (see Trase).
2. Our Corporate Performance Programme works to improve the quality and uptake of sustainability and social metrics for the global companies most impacting forests and nature (Forest 500, ForestIQ).
3. Our Nature-related Finance Programme creates the tools and frameworks to help Financial Institutions, corporates and governments to shift global financial flows away from nature-negative outcomes and toward nature-positive outcomes (see ENCORE and TNFD).

Our tools and platforms are used by Fortune 500 companies, major financial institutions, national and regional governments, and some of the world’s most effective campaigning organisations.

GC is supported by governments including the UK, Norway, Germany and Switzerland; by major trusts and foundations including the Gordon and Betty Moore Foundation,  Quadrature and the Waterloo Foundations; and by a growing group of individual major donors and family offices. We have deep partnerships with the UNEP Finance Initiative, Stockholm Environment Institute, UNDP, WWF and ZSL among others. 

We work globally, but have focal regions in Latin America, Indonesia, Europe and China. Our team of around 45 people is mostly based out of our Oxford office, but we have team members also based across forest regions and major markets worldwide.

Purpose

Global Canopy (GC) is looking for an experienced Earth Observation Specialist who can step in and work with the team to deliver an ‘Earth Observation for Nature Finance’ pilot. The pilot project aims to explore and strengthen the role of open access earth observation (EO) data towards leveraging financial mechanisms for nature finance. The pilot will focus on agricultural portfolios, with scope to include forestry portfolios to conduct analysis leveraging ESA Sentinel data on a use case to be defined by a financial service institution project partner. The exact use case will be specified over the coming months and can both be to conduct an analysis leveraging satellite data to assess land use change linked to financed companies and their supply chains or to assess sustainable practices of financed companies in the forestry sector.

Today, few corporations disclose geolocation-specific supplier lists for key high-risk commodities including soft commodities and timber. If and when they do disclose, the data is often at jurisdiction or municipality-level, lacking asset-level detail. As a result, land conversion is difficult to link to corporate supply chains. If the final use case will be to analyse land conversion in financed agricultural supply chains then the EO expert will use Sentinel data to conduct an analysis which enables identification of land conversion events alongside potential underlying drivers, allowing FIs to engage with financed companies and support disclosure. This approach aims to improve FI understanding of land conversion dynamics, enhancing engagement with investees towards more sustainable land management practices. If the use case instead will focus on the forestry sector, then the EO expert will conduct analysis using Sentinel data to identify what types of insights on sustainable forest management practices can be generated from Sentinel data sets and conduct that analysis. The results will be shared and discussed with the financial service institution and the EO expert will need to conduct and lead the technical presentation.

The consultant will be responsible for researching geolocation specific datasets, available open source and in proprietary databases. If the final use case will be for agriculture then the consultant will leverage the supply shed approach, utilising datasets such as the TRASE database and the Universal Mill List to determine supply shed sizes. This will serve as a starting point to address current challenges. If the final use case will be on sustainable forestry then the EO expert will leverage geolocation data from  the financial service institution to overlay with satellite data to conduct the technical analysis.

What work do we want a consultant to do?

Global Canopy is seeking a supply chain EO expert for two to three days a week over the course of 14 months to conduct technical hands-on data analysis work for the specific final use case to be selected. The EO expert will work collaboratively as part of a small team, predominantly collaborating with the project coordinator and the piloting bank to deliver this pilot. The EO expert will be responsible for undertaking the technical data analysis applying Sentinel data to the use case. The successful candidate will research relevant datasets to be tested and support the financial institution to utilise the supply shed approach, if the final use case will be in the agricultural sector, and other relevant approaches if the final use case is for the forestry sector. 

The EO expert must have previous experience dealing with earth observation data.

Applicants should be able to complete the work remotely between May 2025 until the end of June 2026, with the work being completed during 8-6pm UK time (hours are flexible within this period). 

Key Responsibilities

1. Pilot design 

The EO expert, in collaboration with the FI, will be responsible for designing the pilot, identifying the methodology to be used for the purpose of the analysis. 

2. Research, analysis and measurement of supply sheds 

The EO expert will research geolocation specific datasets available open source and in proprietary databases. The EO Expert will conduct the technical analysis using Sentinel EO data to answer the key questions of the use case for either financed agricultural or forestry supply chains. This analysis will link the company data sets with the EO data sets to generate key insights and results to answer the use case questions. The EO expert will write a technical specification report of the analysis as a key output including specification of any data quality issues to be aware of in the use of the results. 

3. Drafting and publication of final output

The final is a paper describing the results of the EO analysis to answer the key use case questions. It will be packaged as a use case for publication detailing the pilot journey, methodology used, technical analysis output, the findings and challenges encountered during the course of the pilot project. This output will be developed to be used as a replicable example by other organisations to illustrate a financial institution’s nature journey. 

Note: The above-mentioned tasks are intended as a guide and may be modified following discussion with the selected consultant. 

Lines of communication 

The consultant will be part of Global Canopy’s Nature-related Finance programme team, working closely with the pilot project coordinator within the Nature-related Finance team, Nature-related Finance Director sitting within the consortium leadership team, as well as external piloting partners and other consortium members.

Location 

The Consultancy is able to be completed on a remote basis but location is required to be within 3hrs of CET.

Timeline 

May 2025 to the end of June 2026. 

Outputs: 

A technical analysis leveraging Sentinel data to answer the questions specified by the use case in either financed agricultural or forestry supply chains. The key questions will be on the nature-related impacts of financed supply chains, either negative or positive impacts for nature. The deliverables include a technical EO analysis answering the use case questions, the technical specifications of methodology and description of algorithms use, description of data leveraged for the analysis. This information will be used by the EO expert to collaboratively draft a use case with the team. 

Requirements

As a successful applicant you will have a strong background in spatial data and analyses, linking agricultural production systems and environmental and social impacts, preferably with a focus on tropical ecosystems and supply chains. You will be motivated by making data and research accessible to a diverse range of audiences, including the private sector, governments and civil society, and ideally have practical experience in how to drive uptake and use of data products by different users. 

Global Canopy is looking for an individual consultant with the skills and experience as detailed below. 

Essential

1. Deep knowledge of earth observation (EO) datasets and tools. Track record in design of algorithms to analyse satellite data to generate desired insights.
2. Strong writing skills with a track record of successfully delivering projects from start to finish. 
3. A strong drive to contribute to Global Canopy’s mission, a passion for sustainability and the role that the finance sector can play to drive change. 

Desirable

1. Comprehensive understanding of ESG metrics, nature-related data, tools, assessment approaches, disclosure initiatives and frameworks, sustainable finance and its mechanisms.
2. Experience engaging with the financial sector, specifically engaging financial institutions in the assessment of their nature-related issues, as well as engaging and developing good working relationships with multiple stakeholders.

Other information

Whilst our office is based in Oxford, we strongly welcome interest from candidates based in other parts of the UK, and internationally.

How to apply

To apply for the position, please use the apply button or visit our website and submit your application by 9am GMT 31st March 2025, including: 

• A cover letter – outlining your interest in our work, and how your expertise, experience and working style maps to our focal areas and requirements
• An up-to-date CV
• Your day rate in GBP 

We welcome early applications, and expressions of interest will be considered as they are received. 

By submitting your application, you consent to us holding your data in line with our policies. GC is under no obligation to engage anyone as a result of this search. Individual contracts will be negotiated as we initiate the work.

Job Title: Systems Analyst (Power Platform) 

Salary: £43,000 

Contract Type: Permanent, ideally, full-time (35 hours per week) although 4 days a week will be considered.

Working location: Home based. The post holder should expect to come into the London based office a maximum of three days per quarter and for team/organisational away days.The role may require occasional evening and weekend work

Reporting to: Systems and Data Manager 

BACKGROUND    

The latest research suggesting that the number of children and young people at risk of hunger has rocketed to 2.7 million* means that one in five children don't have enough to eat.  When a child is too hungry to learn, when they’re aching for something to eat, they can’t concentrate. They can’t absorb information. Big feelings and worries can be impossible to control. They fall behind in their studies. 

Magic Breakfast provide a nutritious and filling breakfast to over 200,000 children and young people every school day. We work with schools in areas of high disadvantage, helping staff target the children most in need without barrier or stigma.  Magic Breakfast are ambitious to grow our impact to remove hunger as a barrier to learning for all children and young people in the UK.

The new UK government’s Children’s Wellbeing Bill outlined in the King’s Speech, includes a requirement for free school breakfast clubs in every English primary school. This is a fantastic start towards ending child morning hunger. Magic Breakfast’s influence will be instrumental to ensuring school breakfasts are introduced in a way that is hunger-focused and barrier free. In 2021, the Scottish Government, pledged a not yet enacted promise to provide breakfast to primary children.

Thousands of secondary school children are at risk of losing their free school breakfasts from September next year. For many of these students, this is their only opportunity to have a nutritious meal before facing a demanding school day, including taking exams.

Solutions across all UK nations are currently either not yet actioned or are severely underserving the current need. Being part of the work of Magic Breakfast is your chance, together with parents, teachers and people across the UK, to demonstrate the power of school breakfasts and to shape the way forward to end morning hunger for good.

*Food Foundation Insecurity Tracker Jan 2024 

JOB PURPOSE  

We are seeking a highly skilled Systems Analyst with expertise in Microsoft (Power Platform) who is looking for an exciting opportunity to play an instrumental part in Magic Breakfast’s ongoing data transformation. In this multi-faceted position, you’ll lead the design and development of data-driven solutions using Microsoft Fabric and the Power Platform, while also championing the ongoing evolution and smooth operation of the system. Your expertise will be critical in shaping how the organisation gathers, analyses and utilises data to automate workflows, generate reports and dashboards, and ultimately achieve our strategic objectives.

KEY RESPONSIBILITIES:   

System analysis and development 

• Provide expert advice and guidance to shape solutions for data collection, aggregation, dissemination, and workflow automation using Microsoft Fabric and the Power Platform. 

• Collaborate with internal stakeholders to understand business needs and design, prototype, implement and test scalable data solutions. 

• Design and maintain scalable data models in Microsoft Fabric to optimise data organisation, ensuring efficient and effective data usage across the organisation. 

• Extract, cleanse, and transform data using Power Automate from multiple sources into Microsoft Fabric, ensuring high-quality, reliable, and scalable data for analytics and reporting. 

• Drive innovation and continuous improvement of data systems, processes, and tools within the Microsoft Power Platform and Microsoft Fabric ecosystem. 

• Design and maintain data pipelines tailored to business reporting and analytics needs. 

• Support and manage integrations between Microsoft Fabric with other systems and tools, including Dynamics 365 and Salesforce, to streamline operations and enhance decision-making. 

System administration 

• Lead the continuous evolution of systems, processes, and tools within the Microsoft Power Platform and Microsoft Fabric ecosystem. 

• Ensure that Microsoft data tools and systems are optimised for performance, scalability, and security. 

• Implement and maintain data governance policies, ensuring data compliance, security, and accessibility across platforms. 

• Create process documentation and guides. 

User support 

• Serve as the subject matter expert (SME) for including Power BI), providing guidance, training and support to internal teams. 

• Work closely with cross-functional teams to ensure seamless collaboration and data accessibility. 

• Provide support to users of Microsoft tools including Power BI, ensuring they can effectively leverage the platform for their needs. 

• Triaging points for escalations to Systems and Data Manager. 

General:   

• Contribute to team meetings, sharing best practice and supporting team members where necessary 

• Help to maintain a positive working environment, keeping the vision of Magic

• Breakfast at the heart of everything we do 

• Uphold a culture that encourages curiosity, continuous improvement, optimism, and a steadfast commitment to social impact 

• Work collaboratively across the organisation more widely to build good working relations across the organisation and provide ad-hoc support to other teams and members of staff 

• Adhere to all Magic Breakfast policies and procedures 

• Ensure that all activity is compliant with current legislation, GDPR and child

safeguarding requirements 

• Participate in occasional work-related events at external venues and perform

support related activities as required be willing to undertake occasional work

outside of regular office hours and UK travel 

• Undertake any other duties commensurate with the role 

PERSON SPECIFICATION: 

Skills and abilities   

• Ability to collaborate with stakeholders to design, prototype, implement, and test scalable data solutions. 

• Excellent communication skills to collaborate effectively with both technical and non-technical stakeholders, ensuring clear understanding of data needs and solutions. 

• Strong analytical and problem-solving skills to identify challenges and develop innovative, data-driven solutions that meet business requirements. 

• Keen eye for detail to ensure data accuracy, consistency, and high-quality reporting and analytics. 

• Strong organisational skills to manage multiple tasks simultaneously, ensuring timely delivery of projects while meeting deadlines effectively. 

Knowledge and experience   

• Significant hands-on experience with or strong knowledge of Microsoft Fabric and Microsoft Power Platform, including Power Apps, Power BI, and Power Automate, to design and deploy effective data solutions.

• Hands-on experience in developing and maintaining data pipelines tailored to business reporting and analytics needs. 

• Experience managing integrations between Microsoft Fabric, Dynamics 365, and Salesforce to streamline operations. 

• Experience creating process documentation, training materials, and guides to ensure efficient use of systems and adherence to best practices. 

• Working knowledge of SQL, with experience using it for data querying, manipulation, and reporting to enhance decision-making processes. 

Other   

• Passion for Magic Breakfast’s mission of ensuring that no child is too hungry to learn.  

• Shared commitment to our values and active contributor to our enabled and empowered culture 

WHAT WE OFFER

At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.

Please find attached our job pack

APPLICATION PROCCESS

Should you wish to discuss the role before applying please email our People and Culture Team, recruitment @ magicbreakfast. com

Shortlisting - 17th-19th March

Interview 1 - w/c 24th March

Interview 2 - 3rd April

We reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

About us:

The UK Cyber Security Council works to bring together stakeholders to build and drive engagement in the cyber security profession, through developing standards and ethical practice, demystifying career routes into the profession and promoting the profession.

In collaboration with multiple UK Government departments and the National Cyber Security Centre (NCSC) we develop, promote and oversee nationally recognised standards for cyber security, in support of the UK Government’s National Cyber Strategy to make the UK the safest place to live and work online.

The UK Cyber Security Council also offers organisational membership, which is open to all organisations that share an interest in promoting, supporting, and developing the cyber security profession.

About the role:

The Quality and Performance Manager will be responsible for cultivating a culture of excellence, emphasising high performance, quality, and compliance to exceed targets across the external licensed bodies. In this role, you will utilise your skills in stakeholder management, influence and coaching to enhance performance within the licensing area.

Your primary focus will involve collaborating with key stakeholders to ensure the seamless and efficient delivery of the professional registration process, tailored to meet the specific requirements of our users and participants. You will drive continuous improvement and promote best practices. A pivotal aspect of this position involves identifying performance challenges and effectively motivating and managing organisations and their teams to find solutions and elevate performance levels.

The ideal candidate will excel in building relationships and communication, maintaining productive cross-contractual and interdepartmental relationships with key stakeholders across different organisational levels to optimise performance.

Collaborating closely with external partners and the internal professionalisation and wider Council team, you will enhance and streamline performance by identifying, developing, and assisting in the implementation of innovative and impactful solutions. This role is centred around achieving results, requiring exceptional management and decision-making skills that can be applied to the intricate operations of complex licensed contracts.

To support these responsibilities, the role holder should possess knowledge and experience in reporting, analytics, data management, budgeting and enabling comprehensive and robust performance optimisation. Through ongoing performance analysis, you will provide guidance to licensed bodies to address and mitigate performance, quality, and compliance concerns while identifying key areas for improvement, ultimately establishing a proactive approach to managing performance related risks.

The role holder will need to work closely with the Head of Professionalisation to ensure updates, best practice and areas for improvement are communicated effectively and in an impactful way both internally and externally. It is expected that you will attend a range of external and internal events and initiatives to help raise the profile of and work of the Council, support pipeline growth and grow demand. 

Main Duties and Responsibilities

Quality

· Develop, implement, and manage quality practices that meet the requirements of the license, as well as requirements set by Government (NCSC and DSIT) to ensure that processes and procedures are compliant. 

· Manage and improve the quality framework that delivers an excellent standard of assessment, ensuring that the outcomes are exceeded and improving applicants’ experience. 

· Take a lead role in developing the Councils approach to understanding and measuring quality and outcomes through the whole professional registration process being administered by licensed bodies. Highlight areas of improvement, identify solutions and put plans in place,

· Develop a community where good practice can be shared. 

· Be responsible for ensuring all relevant individuals are added to the professional register in a timely manner and communicated to appropriately by all parties

· To manage the day-to-day relationship with external partners and stakeholders, deal with any queries in a timely manner. 

· Research, build and embed a feedback system to contribute to continuous improvement

· Work with the Director of Finance and Operations to ensure that payment structures are in place and undertake monthly reconciliation

· Ensure a robust moderation processes and plans are in place, work with the Technical Advisory Panel members and chairs to ensure members are aware of moderation support needs, complete them within agreed timescales and provide timely feedback to licensed bodies.

Performance

· Responsible for the performance management of contracts, ensuring internal and external reporting requirements are adhered to, KPI’s are set, managed and continuously reviewed and reported to LT.

· Oversee all renewal and extensions for client contracts, which will include financial and system performance based KPI’s, including the need to be accountable for the accuracy of financial tracking, cost control, overhead management, and invoicing. 

· Managing audit requirements in relation to the contracts, including preparing documentation, coordination, addressing findings and maintaining records.

· Working with various internal and external partners to identify and define solutions for complex issues, working with the appropriate stakeholders to design and implement positive outcomes.

· Work with the marketing and comms lead to ensure that Marketing and comms plans meet the requirements of the license, and that the Council strategy is aligned to support. 

· Work with the events and membership co-ordinator to highlight opportunities for collaboration with stakeholders and partners that will support Council strategic objectives. 

General Responsibilities

· Lead on workstream as guided by Head of Professionalisation and in collaboration with Professionalisation team members

· Manage key risks and follow escalation process when necessary

· Ensure there is cohesive and aligned work with colleagues within the organisation

· Maintain open and effective communication with internal and external colleagues

· Prepare status reports as required for the Head of Professionalisation

· Comply with data protection legislation and act responsibly on matters of data disclosure both internally and to third parties

· Represent the Council in stakeholder meetings and external events

· Represent the Council in a professional manner and to act at all times in a manner which will not damage its reputation.

· Work from a positive, growth mindset to solve issues and problems that may arise and to adhere to the organisation values

· Carry out such tasks as the COO/Head of Professionalisation may from time to time deem necessary for the effective and efficient functioning of the Council

Person Specification:

Essential:

Experience

• Experience with self-assessment process and Quality Improvement plans
• Experience of creating cultures that embody positive change, continuous improvement and equality
• Experience of managing a supply chain including setting and achieving KPIs and contract conformance
• Management experience and understanding of contractual and performance management with the ability to deliver results
• Experience of successfully delivering an outcome-based contract
• Experience of driving performance, identifying areas of concern and implementing projects for performance improvement

Skills, knowledge and qualifications

• Clear understanding of the purpose of professional registration and associated processes
• Strong interpersonal skills, ability to negotiate and influence a wide range of stakeholders
• Excellent communication skills with the ability to communicate clearly and effectively
• Ability to analyse a range of data from a range of sources to develop insights and support decisions
• Ability to respond quickly in a fast-moving environment, and make key decisions aligned to business goal

Personal Attributes & Approach

• Commitment to a registrant-centred approach
• Confident, positive and hard-working team player – happy to go above and beyond
• Ability to work flexibly within changing priorities and a capacity to be adaptable as required to deliver completed tasks to set deadlines
• Excellent IT and digital skills including Microsoft 365
• Ability to work on own initiative, as well as in consultation and negotiation with senior managers and other stakeholders as required
• Commitment, determination and resiliency

Desirable:

· Relevant QCF Assessor Qualification – e.g. D32/D33/A1/CAVA/TAQA Assessor

· Relevant Internal Verifier/Internal Quality Assurer qualification – e.g. D34/V1

· Previous audit experience

· Demonstrated success in producing efficiencies/increased outcomes against target

· Significant operational management experience

Next Steps

Deadline for application: Friday 28th March 5pm

Interviews: w/c 7th April or w/c 21st April

Start date: As soon as possible

Family Support Worker (SHS School Practitioner)

Location: St Paul’s Trust School (Secondary) - Birmingham B12 8NJ

Hours: 5 days per week term time only - 35 hours per week plus inset days

Salary: £22,274 - £24,796 per annum (This is the actual salary)

Contract type: Permanent

Closing date: Monday 17th March 2025.

Interview dates: Interviews will be held online the week commencing 17th March with second interviews in school the following week.

Please note: We reserve the right to interview candidates prior to the closing date, and as such we encourage you to submit applications early to avoid disappointment.

Our mission at School-Home Support is simple. We get children and young people back in school ready to learn, whatever it takes. 

Is this a mission for you? Yes? Then read on. 

St. Paul’s Secondary School is a small independent school located in the heart of Balsall Heath.

Our provision is targeted to meet the special educational needs of young people, aged 11 – 16 years, who experience social, emotional and mental health difficulties.

In previous settings our pupils have exhibited challenging behaviours, which are frequently associated with a wide range of complex conditions, including ASD, ADHD, Social, Emotional and Mental Health difficulties and challenging behaviour.

We are looking for a Family Support Worker to join our team and to make a difference in children's lives every single day. As a Family Support Worker, you will work in close partnership with the children, families and school staff to deliver a programme of casework to promote and improve educational outcomes for the children we support. 

You will also focus your support to help improve attendance, punctuality, engagement in learning, improved behaviour in school and the local community as well as improving social and emotional regulation and well-being.

You will have excellent relationship building and communications skills with a proven ability to communicate with a wide group of people. 

You’ll have previous experience of: 

• working and engaging with parents, carers or guardians, children or individuals through individual and/or group-based support

• working in an educational or outreach environment 

• working effectively with social and emotional factors affecting a child’s capacity to learn

• Delivering family support

• working with families from diverse communities

We are committed to maximising staff wellbeing and creating an inclusive, safe environment where everyone feels comfortable bringing their authentic selves to work. To find out more about our current initiatives and offerings, please view our EDI & Wellbeing initiatives document which you can find here.

As an employer we offer:

• Perkbox membership 

• Employee assistance programme

• Life assurance 

• Pension scheme

We are an equal opportunities employer and welcome applications from all sections of the community.   

School-Home Support​ ​takes very seriously the duty of care to safeguard and promote the welfare of children and is committed to ensuring that our safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice. Our safeguarding policy recognises that the welfare and interests of children are paramount in all circumstances. All roles at SHS are subject to an Enhanced DBS Check.